admin specialist Jobs in Rawalpindi Pakistan

admin specialist

client success specialist (female) Jobs in Rawalpindi Pakistan

client success specialist (female)

client support specialist Jobs in Rawalpindi Pakistan

client support specialist

csr (customer sales representative) Jobs in Rawalpindi Pakistan

csr (customer sales representative)

customer sales associate Jobs in Rawalpindi Pakistan

customer sales associate

customer support specialist

Tweety Four 7

Client Support Specialist &ndash; Onsite Night Shift (Female Only)Job Location: Bahria Town, Rawalpindi Work Mode: Onsite Shift Timings: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Openings: Multiple Salary Package: PKR 100,000 &ndash; PKR 150,000We are seeking a motivated Client Support Specialist to join our onsite Client Services team in Rawalpindi. This position is designed for individuals who enjoy working with international clients, managing relationships, and ensuring smooth service delivery through clear communication and coordination.This opportunity is open to female candidates only.Role OverviewThe Client Support Specialist will serve as a liaison between clients and internal teams, ensuring client requirements are understood, communicated, and addressed efficiently. The role focuses on client satisfaction, onboarding support, CRM management, and continuous improvement of the client experience.Candidates with up to 1 year of experience or fresh graduates with strong communication skills are encouraged to apply.Primary Duties and Responsibilities<ul><li>Handle ongoing communication with international clients through email, calls, and CRM tools</li><li>Understand client needs and assist with timely resolution of requests and concerns</li><li>Coordinate with internal departments such as Engineering, Support, and Operations</li><li>Support new client onboarding and training activities</li><li>Track and update client information, interactions, and feedback in CRM systems</li><li>Assist in monitoring client engagement, satisfaction, and retention metrics</li><li>Document issues, feedback, and service improvements for internal reporting</li><li>Follow best practices for customer service and client relationship management</li></ul>Required Qualifications and Skills<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related discipline</li><li>0&ndash;1 year of experience in customer success, customer support, or client-facing roles</li><li>Strong spoken and written English communication skills</li><li>Basic knowledge of CRM platforms (Salesforce, HubSpot, or similar) preferred</li><li>Professional attitude with strong interpersonal and coordination skills</li><li>Willingness to work night shifts aligned with international clients</li><li>Female candidates only</li></ul>Shift Details:<ul><li>US Shift: 6:00 PM &ndash; 3:00 AM PKT</li><li>Australia Shift: 3:00 AM &ndash; 12:00 PM PKT</li></ul>Salary and Benefits<ul><li>Monthly salary between PKR 100,000 and PKR 150,000</li><li>10 paid leaves annually</li><li>Company‑provided pick and drop transportation</li><li>Structured training and career growth opportunities</li><li>Supportive, professional, and team‑oriented work environment</li><li>Exposure to international clients and global service standards</li></ul>Why This Role?<ul><li>Onsite role in a secure office location</li><li>Clear career progression in Client Success and Account Management</li><li>Ideal entry point into international client handling roles</li><li>Long‑term growth opportunities based on performance</li></ul>How to ApplyCandidates who meet the requirements and are interested in building a career in client success are encouraged to apply through Indeed.~Client Support Specialist, Customer Success Executive, Client Support Jobs, Customer Experience Jobs, CRM Executive, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Client Relationship Management.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client Support Specialist

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 7 PM - 4 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development, OutlookJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Rep

Veclar Technologies

Position: Customer Success ExecutiveCompany: Veclar Technologies (Pvt.) Ltd. Location: Rawalpindi (On-site) Shift: U.S. Night Shift (6:00 PM &ndash; 3:00 AM PKT) Work Schedule: Monday to FridayCompensation &amp; Benefits<ul><li>Hourly Rate: PKR 16,000</li><li>Monthly Salary: PKR 150,000 &ndash; 180,000 (based on experience)</li><li>Incentives: Performance-based commissions paid in USD</li></ul>About Veclar TechnologiesVeclar Technologies (Pvt.) Ltd. is a rapidly expanding SaaS and CRM solutions company serving clients across the United States and Canada. We foster a collaborative, performance-driven culture that values innovation, professional development, and impactful contributions.Role SummaryWe are looking for a motivated and customer-centric Customer Success Executive to manage client relationships, oversee onboarding, and support sales efforts. This role is ideal for someone who excels in communication and is passionate about delivering outstanding customer experiences in a fast-paced, international environment.Key Responsibilities<ul><li>Build and nurture long-term relationships with U.S.-based clients.</li><li>Engage with prospective and existing customers via phone, email, and CRM systems.</li><li>Schedule and manage meetings with key decision-makers and stakeholders.</li><li>Oversee client onboarding and ensure prompt resolution of issues or concerns.</li><li>Maintain accurate and up-to-date customer records within the CRM.</li><li>Work closely with internal teams to enhance customer satisfaction, retention, and success.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years of experience in Customer Success, Business Development, or Client Relationship Management.</li><li>Excellent verbal and written English communication skills.</li><li>Strong interpersonal, organizational, and multitasking abilities.</li><li>Practical experience working with CRM tools and B2B clients.</li></ul>Preferred Qualifications<ul><li>Previous experience in SaaS or CRM-related roles.</li><li>Familiarity with U.S. or Canadian markets.</li><li>Confident and professional email and phone communication skills.</li><li>Self-motivated, goal-oriented, and adaptable to a fast-paced work environment.</li></ul>What We Offer<ul><li>Competitive performance-based commissions in USD.</li><li>Defined career growth opportunities within Customer Success and SaaS Sales.</li><li>A supportive, growth-focused work culture.</li><li>Direct exposure to international clients and leading CRM technologies.</li></ul>How to ApplyContact: +92 332 5755577 HR Department Veclar Technologies (Pvt.) Ltd.Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Success Executive

Cloud Rexpo Pvt. Ltd.

Job Title: Customer Support Executive &ndash; AI Tools, Automation &amp; Lang Chain Location: Bahria Phase 7 Job Type: Full-Time Working Hours: Rotational Shifts (24/7 Support)Job OverviewWe are hiring Customer Support Executives with strong hands-on experience in AI tools, automation workflows, and Lang Chain-based implementations. The ideal candidate will support users of our AI-driven platforms, troubleshoot AI-related issues, and ensure smooth adoption of AI solutions. This role requires practical exposure to AI workflows and the ability to guide customers through real-world AI use cases.Key Responsibilities<ul><li>Provide 24/7 customer support via chat, email, and phone (rotational shifts).</li><li>Resolve customer queries related to AI tools, Lang Chain workflows, automation setups, and product features.</li><li>Assist users in configuring prompts, chains, agents, memory, and integrations.</li><li>Troubleshoot AI model responses, LangChain pipelines, API issues, and system behavior.</li><li>Document all support interactions and maintain structured support logs.</li><li>Collaborate with product and technical teams to enhance AI usability and performance.</li><li>Identify recurring issues and recommend data-driven improvements.</li><li>Maintain clear, professional, and supportive communication with users.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Business, or a related field.</li><li>Practical working knowledge of AI tools (e.g., ChatGPT, AI builders, automation tools).</li><li>Working knowledge of Lang Chain, including chains, agents, memory, and tool integrations.</li><li>Prior experience in AI or SaaS customer support is strongly preferred.</li><li>Understanding of prompts, workflows, API calls, and troubleshooting techniques.</li><li>Strong communication, analytical, and problem-solving skills.</li><li>Willingness to work rotational shifts, including nights and weekends.</li><li>Customer-first mindset with the ability to explain technical concepts simply.</li></ul>Preferred Skills<ul><li>Experience with Zapier, Make.com, RPA tools, or AI automation platforms.</li><li>Familiarity with CRM and ticketing tools such as Zendesk, Fresh desk, or Intercom.</li><li>Exposure to LLM orchestration, prompt optimization, and retrieval-based workflows (RAG).</li><li>Multilingual communication skills.</li><li>Ability to test, evaluate, and improve AI and Lang Chain-driven responses.</li></ul>What We Offer<ul><li>Hands-on experience with advanced AI and Lang Chain-based systems.</li><li>Collaborative and innovation-driven work environment.</li><li>Career growth in the AI, automation, and LLM ecosystem.</li><li>Competitive compensation based on experience.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you comfortable travelling to Bahria Phase 7?</li><li>Do you Have experience in AI Tools,Automation and Lang chain?</li><li>Do you have Excellent English communication skills?</li></ul>Work Location: In person

Technical Customer Support (AI)

Hiring: Client Success Specialist (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Number of Vacancies: 7 Salary Range: PKR 100,000 &ndash; PKR 150,000We are hiring a Client Success Specialist (Female Candidates Only) to join our growing Client Success team. This role is ideal for candidates with strong communication skills who are passionate about client relationship management, customer experience, and working with international clients in a professional onsite environment.About the RoleAs a Client Success Specialist, you will act as a primary point of contact for clients, ensuring satisfaction, retention, and long-term success. You will work closely with internal teams to support onboarding, manage ongoing communication, resolve issues, and improve overall service delivery while maintaining accurate CRM records.Fresh graduates and candidates with up to 1 year of experience in customer success, customer support, or client-facing roles are encouraged to apply.Key Responsibilities<ul><li>Manage day-to-day communication with clients via email, calls, and CRM platforms</li><li>Understand client requirements and ensure timely delivery of solutions</li><li>Coordinate with Engineering, Support, and Operations teams to address client needs</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Support client onboarding and training sessions to ensure a smooth experience</li><li>Maintain accurate client data and documentation in CRM systems</li><li>Record client feedback and support continuous service improvements</li><li>Learn and apply best practices in client relationship management and service excellence</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer success, or support role</li><li>Excellent verbal and written communication skills in English</li><li>Basic familiarity with CRM systems such as Salesforce or HubSpot is an advantage</li><li>Positive attitude, eagerness to learn, and strong interpersonal skills</li><li>Willingness to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>Australia Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation and Benefits<ul><li>Competitive salary between PKR 100,000 and PKR 150,000</li><li>10 paid time off (PTO) days annually</li><li>Free pick and drop transportation provided by the company</li><li>Structured career growth and development plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us<ul><li>Professional onsite work environment in Bahria Town, Rawalpindi</li><li>Clear growth path within Client Success and Account Management</li><li>Opportunity to build a long-term career in customer and client success</li><li>Work with international clients and structured processes</li></ul>Apply NowIf you are passionate about delivering excellent client experiences and want to grow your career as a Client Success Specialist, we encourage you to apply today.~Client Success Specialist, Customer Success Jobs, Client Support Specialist, Customer Experience Jobs, CRM Jobs, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Customer Relationship ManagementJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Client Success Specialist (Female)

Prime BPO

Prime BPO is hiring Junior Closers for our international Campaigns. The selected candidates will be responsible for verifying U.S. customer information and ensuring accurate record maintenanceRequirements:<ul><li>Professional Self-driven</li><li>Excellent customer handling ability</li><li>Multitasking ability</li><li>Listening to concerns</li><li>Addressing issues and educating customers</li><li>Highly organized and carrier oriented</li></ul>Benefits:<ul><li>FREE Daily Meals &amp; In-House Tea</li><li>Sales Commission</li><li>Weekly &amp; Monthly Bonuses</li><li>Paid Leaves</li><li>Yearly Increment Overseas Trips</li><li>Growth Opportunity</li></ul>Location: Rania Mall, 4th Floor, Bank Road Saddar, RawalpindiJob Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

Junior Closers

Explore 230+ Customer support specialist in Rawalpindi Pakistan this January. Find roles across top companies and apply now to boost your career.