customer support specialist

GREAT INDIA OVERSEAS INDIA PVT LTD

About SilkruteSilkrute is a fast-growing B2C e-commerce platform connecting Indian sellers with global buyers, simplifying cross-border trade through a seamless digital experience. We are committed to operational excellence, reliable logistics, and customer-first service.As we scale, we are looking for a Customer Support Specialist who can deliver quick, accurate, and empathetic resolutions while ensuring a world-class customer experience.Role OverviewThe Customer Support Specialist will be the first point of contact for customers, responsible for handling queries, resolving complaints, coordinating with internal teams, and ensuring timely order lifecycle support.We&rsquo;re looking for someone who thrives in a high-volume, process-driven e-commerce environment, is solution-oriented, and is passionate about customer satisfaction.Key Responsibilities<ul><li>Handle customer queries via email, chat, and calls with professionalism and empathy.</li><li>Provide end-to-end resolution for order, payment, product, shipment, return, and refund-related issues.</li><li>Ensure SLA-based response and resolution timelines are consistently met.</li><li>Proactively follow up with customers until closure.</li><li>Track and manage issues related to order processing, fulfillment, and delivery delays.</li><li>Coordinate with logistics, warehouse, sourcing, finance, and tech teams for quick resolution.</li><li>Maintain accurate records of customer interactions in CRM/ticketing tools.</li><li>Identify and prioritize critical / high-impact cases.</li><li>Escalate complex issues with proper documentation and analysis.</li><li>Work towards reducing repeat complaints through root-cause identification.</li><li>Understand customer sentiment and diffuse difficult situations effectively.</li><li>Deliver a customer-first approach in every interaction.</li><li>Suggest process improvements based on recurring issues and customer feedback.</li><li>Ensure accurate ticket tagging, documentation, and reporting.</li><li>Follow SOPs, quality standards, and compliance guidelines.</li><li>Contribute to knowledge base and process optimization.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 5&ndash;7 years of experience in Customer Support, preferably in e-commerce / marketplace </li><li>Strong understanding of order lifecycle, returns, refunds, and logistics flow.</li><li>Excellent verbal and written communication skills in English (preferred).</li><li>Experience with CRM / ticketing tools (e.g., Freshdesk, Zendesk, Zoho, etc.).</li><li>Strong problem-solving and multitasking abilities.</li><li>High attention to detail and ownership mindset.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul>Preferred Qualifications<ul><li>Prior experience in cross-border e-commerce or supplier/buyer support.</li><li>Graduation in any discipline.</li><li>Familiarity with SLA, CSAT, FCR, and productivity metrics.</li></ul>Behavioral Competencies<ul><li>Customer-first mindset</li><li>Bias for action</li><li>Strong follow-through</li><li>Process-oriented thinking</li><li>Team collaboration</li><li>Adaptability in a scaling environment</li></ul>Why Join Us?<ul><li>Opportunity to work in a high-growth global e-commerce ecosystem</li><li>Dynamic and collaborative work culture</li><li>Career growth and learning opportunities</li><li>Direct impact on customer experience and business success</li></ul>Working Days / Shift: 9 to 7 (alternate Saturdays working) Compensation: As per industry standardsJob Type: Full-timePay: ₹12,024.82 - ₹41,783.25 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Experience:<ul><li>Customer support: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Specialist

iTXPROS

ITXPROS is looking for a Customer Support Representative, a customer service advisor who is often a client&rsquo;s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via WhatsApp, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.Job Title: Customer Support RepresentativeJob Type: Full-timeSupervisor: VP of Customer Support &ndash; Customer Support Team LeaderReporting To: VP of Customer Support &ndash; Customer Support Team LeaderPlace of Performance: Office-based (New Cairo).About our company:ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery.We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning &amp; CAD/CAM designing to help dentists and dental labs with their surgical &amp; dental procedures, so we all work to draw a perfect smile on each patient!At ITXPROS, we are family, team &amp; partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.Responsibilities:<ul><li>Respond to inquiries &ndash; over the phone, via email, and through the live chat from the staff and clients.</li><li>Follow up on missing items required for the progression of client orders (cases).</li><li>Make outbound calls depending on client case requirements.</li><li>Build a strong relationship with clients to ensure their satisfaction.</li><li>Follow up with clients on surgeries and cases after fulfillment.</li><li>Upload files needed for cases from clients&rsquo; PCs.</li><li>Basic Troubleshooting of planning software.</li><li>Monitor case flow and identify show stoppers.</li><li>Communicate client needs to the corresponding teams.</li><li>Report any issues found by analyzing the workflow, aiming for enhancements.</li><li>Learn and understand the products and services that the company provides.</li><li>Learn and understand our internal workflow and case life cycle in detail.</li><li>Document useful information about technical issues and important insights that could be gathered from discussions with clients.</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Train clients on the company&rsquo;s workflow and digital tools.</li></ul>Qualifications and Skills:<ul><li>Fluency in spoken and written English is a must.</li><li>Bachelor&rsquo;s Degree.</li><li>1+ Experience in a Customer Support Role.</li><li>Military service exemption or completion.</li><li>Time management skills.</li><li>Excellent communication skills.</li><li>Multitasking.</li><li>Attention to detail.</li><li>Outgoing and proactive qualities.</li><li>Punctuality.</li><li>Basic computer and Microsoft Office knowledge.</li></ul>Benefits:<ul><li>Salary, uncapped commissions, and annual bonuses are paid in US dollars.</li><li>Medical and social insurance.</li><li>Annual Gym Membership (Gold's Gym).</li><li>Culture - Casual work environment.</li><li>Being part of a family of exceptionally talented people.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;17,000.00 - E&pound;22,000.00 per monthLanguage:<ul><li>Fluent English (Required)</li></ul>

TGT Nexus Pvt Ltd

Key Responsibilities<ul><li>Promote and sell e-books through online platforms such as Amazon Kindle, Shopify, social media, and other digital marketplaces</li><li>Identify and target potential customers through digital marketing and outreach strategies</li><li>Manage product listings, descriptions, pricing, and promotions</li><li>Respond to customer inquiries and provide professional support to ensure customer satisfaction</li><li>Track sales performance and provide regular reports and insights</li><li>Collaborate with marketing and content teams to optimize campaigns and conversions</li><li>Stay updated on market trends, customer preferences, and competitor activity</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in digital sales, online selling, or e-commerce (preferred)</li><li>Strong communication and persuasion skills</li><li>Familiarity with online marketplaces and social media platforms</li><li>Basic understanding of digital marketing and customer acquisition strategies</li><li>Self-motivated, goal-oriented, and able to work independently</li><li>Basic computer skills and proficiency in MS Office / Google Workspace</li></ul>Preferred Qualifications<ul><li>Experience selling digital products or e-books</li><li>Knowledge of SEO, paid ads, or affiliate marketing</li><li>Understanding of international digital markets</li></ul>What We Offer<ul><li>Competitive commission or salary-based structure</li><li>Flexible working environment</li><li>Opportunity to grow with a digital-focused business</li><li>Performance-based incentives</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

We’re Hiring: Customer Support Specialist

Brix

Role DescriptionThis is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.<ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul>Qualifications<ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul>Industry<ul><li>Telecommunications</li></ul>Employment TypeFull-time Compensation 2:3 $ per hourJob Type: Full-timePay: E&pound;100.00 - E&pound;150.00 per hourExperience:<ul><li>SLA: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Technical Support Specialist

COMPLETEFUL TECHNOLOGIES LLC

<div>Completeful is a fulfillment and logistics company supporting e-commerce sellers through production, warehousing, and order fulfillment services. In addition to our operational capabilities, we operate an internal app that integrates with e-commerce platforms to automate order routing and fulfillment. As we continue to grow, we are expanding our technology offerings, including plans to commercialize our internal order management system.
We are seeking a technically minded support professional who can deliver exceptional seller experience while confidently troubleshooting system and integration-related questions.
Position: Technical Seller Support Specialist 
Location: Lafayette, LA (On-site) 
Department: Seller Support
Overview
The Technical Seller Support Specialist serves as a primary point of contact for sellers using Completeful&rsquo;s app and order management systems. This role blends strong customer service skills with technical troubleshooting ability.
This is a customer-facing support role first and foremost. The ideal candidate is empathetic, solution-oriented, and confident communicating with business owners, while also being comfortable investigating integrations, system workflows, and order data to resolve technical questions.
This is not a traditional programming or development role. Instead, we are seeking someone with strong technical curiosity, systems thinking ability, and a genuine interest in how software tools function in real-world business environments.
Core Responsibilities
Seller Experience &amp; Communication (Primary Focus)<ul><li>
Respond promptly and professionally to seller inquiries across multiple platforms</li><li>
Maintain a calm, empathetic, and solution-oriented tone in all communications</li><li>
De-escalate concerns related to order syncing issues, delays, or system behavior</li><li>
Clearly explain technical issues in simple, non-technical language</li><li>
Set accurate expectations regarding resolution timelines</li><li>
Follow up proactively to ensure issues are fully resolved</li><li>
Accurately document all interactions and updates within the CRM</li><li>
Take ownership of issues from initial contact through resolution</li></ul>
Technical Troubleshooting &amp; Platform Support<ul><li>
Investigate and resolve issues related to:<ul><li>
App integrations with e-commerce platforms</li><li>
Order syncing and routing logic</li><li>
Configuration errors</li><li>
Data mismatches</li><li>
System workflow questions</li></ul></li><li>
Review logs, order history, and workflow triggers to identify root causes</li><li>
Replicate reported issues when possible and document reproduction steps</li><li>
Escalate confirmed system bugs with clear documentation</li><li>
Assist with testing new features and updates before release</li><li>
Support seller onboarding related to platform integrations</li></ul>
Continuous Improvement &amp; Growth<ul><li>
Identify recurring support themes and suggest process or system improvements</li><li>
Contribute to internal knowledge bases and troubleshooting documentation</li><li>
Adapt quickly as systems and workflows evolve</li><li>
Participate in expanding our technology platform as our order management system grows</li></ul>
Required Skills &amp; Qualifications<ul><li>
Excellent written communication skills</li><li>
Strong customer service instincts and emotional intelligence</li><li>
Ability to manage multiple support tickets simultaneously</li><li>
Strong problem-solving and analytical thinking skills</li><li>
High attention to detail</li><li>
Comfort using CRM systems, web-based platforms, and spreadsheets</li><li>
Ability to learn new systems quickly</li></ul>
Preferred (Not Required)<ul><li>
Experience supporting SaaS, e-commerce, or fulfillment platforms</li><li>
Familiarity with Shopify, Etsy, WooCommerce, or similar platforms</li><li>
Basic understanding of APIs, integrations, or automation workflows (no coding required)</li><li>
Experience with low-code / no-code tools</li><li>
Interest in AI tools or automation systems</li><li>
Familiarity with reviewing structured data such as CSV or JSON files</li></ul>
Ideal Candidate Profile
You may be a strong fit if you:<ul><li>
Enjoy helping people solve problems</li><li>
Naturally think in terms of systems and workflows</li><li>
Like investigating &ldquo;why&rdquo; something happened</li><li>
Stay calm when others are frustrated</li><li>
Have strong curiosity about how software tools function</li><li>
Prefer troubleshooting and improving systems rather than writing complex code</li></ul>
Work Environment<ul><li>
Office-based role with significant computer use</li><li>
Fast-paced environment supporting both operations and technology</li><li>
Opportunity to grow as our technology platform expands</li></ul></div>

Technical Seller Support Specialist

GradesUp

We are looking for an experienced QA Specialist to oversee the quality of our email customer support team. This role is ideal for someone who already has hands-on QA experience and can ensure consistent, high-quality customer communication.Responsibilities<ul><li>Review and audit customer support emails for quality, accuracy, grammar, and tone</li><li>Ensure compliance with SOPs, templates, and brand voice</li><li>Score tickets and prepare QA reports</li><li>Provide clear, constructive feedback and coaching to agents</li><li>Identify recurring issues, training gaps, and improvement opportunities</li><li>Help refine QA processes and guidelines</li><li>Monitor support quality KPIs</li></ul>Requirements<ul><li>Proven experience as a QA Specialist / QA Analyst in Customer Support (Email Support)</li><li>Must already have experience in a similar QA role</li><li>Excellent written English and strong attention to detail</li><li>Graduate (Bachelor&rsquo;s degree required)</li><li>Familiar with ticketing systems (Zendesk, Gorgias, Freshdesk, etc.)</li><li>Strong communication and feedback skills</li><li>Able to work independently and consistently</li></ul>How to ApplySend your resume to: 0321-4195541Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

QA Specialist for Email Support Team

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