customer support specialist

BEM FUNDING

<div>
 <p>
  <strong>
   Customer Support Specialist- English Speaker
  </strong>
 </p>
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 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
  The successful candidate will provide exceptional customer service by handling inquiries, resolving issues, and maintaining high customer satisfaction. This role involves direct interaction with customers through various communication channels.
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  <strong>
   Key Responsibilities:
  </strong>
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  Respond to customer inquiries via email, live chat and Discord.
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  Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
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  Maintain customer records by updating account information accurately.
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  Provide accurate, valid, and comprehensive information by using the right methods/tools.
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  Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
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  Keep abreast of new product information and upcoming product changes.
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  Collaborate with the technical team to resolve any technical issues faced by customers.
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  Participate in creating helpful customer service content like FAQs, instructional materials, and videos.
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 </p>
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  <strong>
   Technical Skills Required:
  </strong>
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  Proficiency in English with at least a C1 level according to the Common European Framework of Reference for Languages (CEFR), ensuring effective communication in a variety of customer interactions.
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  Proficiency in CRM software and customer support tools.
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  Strong communication skills, both written and verbal.
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  Ability to multitask, prioritize, and manage time effectively.
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  High emotional intelligence to deal with different types of customers calmly and professionally.
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  Knowledge of administrative procedures and systems such as managing files and records.
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 </p>
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  <strong>
   Desirable Skills:
  </strong>
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  Experience in handling technical support queries.
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  Multilingual capabilities to cater to a diverse customer base.
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  Previous experience in customer service or a related field.
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Customer Support Specialist

Invygo

<div><p>As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.</p><p>
You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.</p><p>
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.</p><p><b>
What you will do</b></p><ul>
<li>Manage customer issues and resolution on a day-to-day basis in GCC through Calls</li>
<li>Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your invygo teammates internally.</li>
<li>Handle many requests &amp; solve complaints with ease and confidence.</li>
<li>Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.</li>
</ul><p><b>Requirements</b></p><ul>
<li><b><i>Work experience in Customer Service or Customer Experience</i></b></li>
<li><b><i>Excellent communication skills</i></b></li>
</ul><ul><li><b><i>Fluent English is a must</i></b></li>
<li><b><i>Flexibility to work from office</i></b></li>
<li><b><i>Fresh Grads and Gap year are welcomed to apply</i></b></li>
<li>You have great Computer, Office and Google suite skills or experience with other similar platforms</li>
<li>You possess excellent troubleshooting and multi-tasking skills</li>
<li>You are extremely organized and able to structure your day to achieve your targets.</li>
</ul><p><b>What we like</b></p><ul>
<li>You are passionate about helping people and have outstanding communication skills</li>
<li>You are comfortable working in a startup environment</li>
<li>You are committed to drive continuous Customer Satisfaction improvement</li>
<li>You have great attention to detail at a high speed.</li>
<li>You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven&rsquo;t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.</li>
<li>You are a great team player and appreciate to work both individually and as a team.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Medical Insurance Allowance</li>
<li>Annual Bonus</li></ul></div>

Airbnb

<div>
 Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
 <br/>
 <br/>
 <strong>
  The Community You Will Join
  <br/>
  <br/>
 </strong>
 As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:
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 <br/>
 <ul>
  <li>
   Accessible support that&rsquo;s easy to find
  </li>
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   Faster resolution, preferably first time
  </li>
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   A team that&rsquo;s there for them in times of urgent need
  </li>
  <li>
   Support that&rsquo;s built around them
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   <br/>
  </li>
 </ul>
 <strong>
  The Difference You Will Make
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide courteous and efficient service to the worldwide Airbnb community
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   Be a first point of contact to handle and resolve customer complaints
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   Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
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   Identify and escalate issues appropriately
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   Compose thoughtful and accurate messages or customize prepared responses to customer emails
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   Utilize available resources to research and troubleshoot problems effectively
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   Investigate from the existing knowledge resources to provide resolution
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   Mediate situations between users with empathy and fairness
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   Monitor and control numerous concurrent tasks in tandem
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   Be ambassadors embodying knowledge, empathy, and accountability
  </li>
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   Proactively strive to meet targets and goals independently
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   <br/>
  </li>
 </ul>
 <strong>
  A Typical Day
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Job Family : Operations (Resolutions)
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   Inbound and outbound calling process, messages and email support
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   Resolving customer queries in a timely manner
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   24x7 shifts with rotational week offs, primarily supporting North America time zones
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  <li>
   Navigate competing priorities in all kinds of environment
  </li>
  <li>
   Job location: Gurgaon
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate with minimum 2 years of international voice process experience in a contact center/BPO
  </li>
  <li>
   Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  </li>
  <li>
   Ability to manage sensitive customer information
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   Knowledge of functional key performance metrics related to customer experience
  </li>
  <li>
   Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Requirements
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 </strong>
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   Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.
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   Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.
  </li>
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   Excellent English reading, comprehension, and writing skills
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   Excellent active listening skills with the ability to understand verbal nuances
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   Must be able to pass multiple language assessments in English
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  <li>
   Furniture &amp; equipment:
  </li>
  <ul>
   <li>
    Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.
   </li>
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    Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Approved locations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period.
  </li>
  <li>
   Work from designated home office setups in Delhi/Gurgaon only
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   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment To Inclusion &amp; Belonging
  <br/>
  <br/>
 </strong>
 Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
</div>


Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/</div><div></div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.</div><div>
Primary Responsibilities:</div><ul><li><div>
Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</div></li><li><div>
Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</div></li><li><div>
Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</div></li><li><div>
Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</div></li><li><div>
Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</div></li><li><div>
Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</div></li><li><div>
Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</div></li><li><div>
Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</div></li><li><div>
Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</div></li></ul><div></div><div>
Skills &amp; Qualifications:</div><ul><li><div>
Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</div></li><li><div>
Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</div></li><li><div>
Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</div></li><li><div>
Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</div></li><li><div>
Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</div></li><li><div>
Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</div></li><li><div>
Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</div></li><li><div>
Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</div></li><li><div>
Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</div></li><li><div>
Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</div></li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li><div>
Education: Bachelor&rsquo;s degree in Computer Science or related field.</div></li><li><div>
Experience: 5+ years of experience in a technical support or customer service environment.</div></li><li><div>
Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</div></li><li><div>
Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</div></li></ul><div></div><div>
What You&rsquo;ll Bring:</div><ul><li><div>
Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</div></li><li><div>
Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</div></li><li><div>
Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</div></li><li><div>
Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</div></li></ul><div></div><div>
Workshift (Job Timings):</div><ul><li><div>
Shift Hours:</div><ul><li><div>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</div></li><li><div>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</div></li></ul></li><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li><li><div>
After Hours Support: Willingness to provide support outside standard business hours as needed.</div></li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Exude

<p>We are looking for a <b>Customer Support Executive</b> to manage customer queries, returns/exchanges, and shipping coordination for our women&rsquo;s clothing brand. The ideal candidate should be customer-oriented, detail-driven, and comfortable handling both calls and online communication while ensuring a smooth order fulfillment process.</p><p><b>Key Responsibilities</b></p><ul><li>Handle <b>customer queries</b> across phone, email, WhatsApp, and social media DMs.</li><li>Manage <b>returns and exchange requests</b> in line with company policies, ensuring a smooth customer experience.</li><li>Answer incoming calls promptly and professionally, addressing queries regarding products, orders, and policies.</li><li>Coordinate with the <b>warehouse/logistics team</b> for timely shipping, tracking, and delivery of customer orders.</li><li>Maintain accurate records of customer interactions, returns, and issue resolutions.</li><li>Proactively follow up with customers to ensure satisfaction and build long-term relationships.</li><li>Assist in preparing daily/weekly reports on customer queries, return ratios, and shipping performance.</li><li>Collaborate with internal teams (operations, marketing, and production) to resolve customer concerns quickly.</li></ul><p><b>Requirements</b></p><ul><li>Graduate in any discipline; prior experience in <b>customer support/operations in fashion, e-commerce, or retail</b> preferred.</li><li>Excellent <b>communication skills</b> in English and Hindi (written &amp; verbal).</li><li>Strong problem-solving skills with a <b>customer-first attitude</b>.</li><li>Familiarity with <b>order management systems, shipping portals, and MS Excel</b>.</li><li>Ability to multitask and manage time effectively.</li><li>Positive, patient, and professional demeanor when dealing with customers.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;12,943.93 - &#8377;25,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you worked for an e-commerce /online brand in past? if yes, what was the brand?</li><li>What is your current CTC?</li><li>What is your expected CTC?</li></ul><p>Work Location: In person</p><p><b>Speak with the employer</b><br/>+91 8178819095</p>

MCaffeine

<p><b>About the company :</b></p><p>mCaffeine is Indias 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin &amp; body biases. Redefining the age-old notions of beauty associated with colour, we never sell insecurities. We have vowed not to make fairness products. At mCaffeine beauty has no colour or gender. It's about you. You are a revolution, a culture, a routine, a high, and essentially now - a Lifestyle. You are Bold, Young and Confident.</p><p><b>Come, join the pack!</b></p><p><b>Role : Customer Support Executive</b></p><p><b>Job Location : Saki Naka, Andheri</b></p><p><b>Immediate joiners preferred.</b></p><p><b>We are looking for a dynamic and customer-focused Customer Support Executive to join our team.</b></p><p><b>Key Responsibilities:</b></p><ul><li><b>Respond to customer queries via calls, email, chat, and social media in a timely and professional manner</b></li><li><b>Resolve customer complaints, issues, and requests with empathy and accuracy</b></li><li><b>Maintain a high level of product knowledge to provide effective support</b></li><li><b>Coordinate with internal teams (logistics, operations, tech) to follow up on customer concerns</b></li><li><b>Document and track issues, feedback, and trends for process improvements</b></li><li><b>Ensure customer satisfaction and promote brand loyalty</b></li></ul><p><b>Requirements:</b></p><ul><li><b>Any Bachelors degree</b></li><li><b>Strong verbal and written communication skills in English</b></li><li><b>A customer-first mindset with a problem-solving attitude</b></li><li><b>Ability to multitask and manage time effectively</b></li><li><b>Basic knowledge of Microsoft Office or Google Workspace tools</b></li><li><b>Prior experience in customer support or D2C brands is a plus (but not mandatory)</b></li></ul><p><b>Working Days : 6 Days working/Weekends will be Work from Home</b></p><p><b>Why Join Us?</b></p><ul><li><b>Work with a fast-growing D2C brand</b></li><li><b>Learn hands-on customer experience management</b></li><li><b>Collaborative and growth-driven environment</b></li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: &#8377;18,000.00 - &#8377;21,250.16 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>Are you willing to commute to saki naka location?</li></ul><p>Work Location: In person</p>

RepairDesk

<div>
 <p>
  <strong>
   RepairDesk
  </strong>
  is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 </p>
 <br/>
 Tasks
 <br/>
 <p>
  This is a full-time on-site role for a Customer Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software.
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
  </li>
  <br/>
  <li>
   Address customer complaints in a compassionate and patient manner via live chat and telephone.
  </li>
  <br/>
  <li>
   Research and follow-up with customer issues and report customer requests to the development team.
  </li>
  <br/>
  <li>
   Maintain a competent understanding of the company&rsquo;s products and their functions.
  </li>
  <br/>
  <li>
   Follow company communication procedures, policies, and guidelines at all times.
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   2-3 years of experience related to client communication.
  </li>
  <br/>
  <li>
   Outstanding written and verbal English communication skills.
  </li>
  <br/>
  <li>
   Proven experience of customer interaction via Live Chat, Email &amp; Call.
  </li>
  <br/>
  <li>
   Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
  </li>
  <br/>
  <li>
   Preference will give to those who has working experience in a high-volume call center environment.
  </li>
  <br/>
  <li>
   Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
  </li>
  <br/>
  <li>
   <strong>
    Shift Time: 7 pm to 4 am (Pakistan Time)
   </strong>
  </li>
  <br/>
 </ul>
 <br/>
 Benefits
 <br/>
 <ul>
  <br/>
  <li>
   Health Insurance (IPD)- Self, Spouse &amp; Children
  </li>
  <br/>
  <li>
   Provident Fund
  </li>
  <br/>
  <li>
   Paid Leaves (Casual, Medical &amp; Annual)
  </li>
  <br/>
  <li>
   Subsidise Lunch/Dinner
  </li>
  <br/>
  <li>
   Maternity &amp; Paternity Benefits
  </li>
  <br/>
  <li>
   Quarterly Performance Bonuses
  </li>
  <br/>
  <li>
   Paid Trips &amp; Tours
  </li>
  <br/>
  <li>
   Profit/Stocks Sharing Plan (Tenured Employees)
  </li>
 </ul>
</div>


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