customer support specialist

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

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Position Overview The Customer Support Specialist is responsible for delivering exceptional service to customers through prompt, accurate, and helpful responses across various communication channels. This role ensures customer satisfaction by resolving issues, providing product or service information, and maintaining a positive customer experience.Key Responsibilities<ul><li>Respond to customer inquiries via email, phone, live chat, or social media.</li><li>Troubleshoot issues and provide step-by-step guidance or solutions.</li><li>Document customer interactions and maintain accurate records in CRM systems.</li><li>Escalate complex issues to the appropriate internal teams when needed.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied.</li><li>Maintain up-to-date knowledge of company products, services, and policies.</li><li>Identify recurring customer concerns and suggest improvements to internal processes.</li><li>Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.</li></ul>Requirements<ul><li>Proven experience in customer service or a similar role (preferred).</li><li>Excellent written and verbal communication skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency with customer support software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).</li><li>Patience, empathy, and a customer-first mindset.</li><li>High school diploma required; associate or bachelor&rsquo;s degree a plus.</li></ul>Preferred Skills<ul><li>Experience supporting SaaS, retail, or technical products (customizable).</li><li>Familiarity with ticketing systems and CRM tools.</li><li>Ability to handle difficult conversations professionally.</li><li>Multilingual skills.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

RepairDesk

<div>
 
 
 Efani
 
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 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
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 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
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 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
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 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
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 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
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 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
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 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
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black.ai

Why Join Chuffed.org? Chuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $275M across 45,000 campaigns in 23 countries and we're just getting started.In the last year we've grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice.We are hiring a Customer Support Specialist to join our team and be a part of delivering an outstanding customer experience to our campaigners and donors.This is a fully remote role with very occasional travel. What You'll Do As one of the primary touchpoints for Chuffed customers, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.<ol><li>Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed's tools and products. Your communication with customers will be via email.</li><li>Advocate for our community by sharing insights and feedback with the Customer Support Lead, helping ensure that the Engineering, Product, and Marketing teams stay connected to our customers needs</li><li>Enhance our customer support by identifying opportunities to improve how we interact with and assist our community</li><li>Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information</li></ol> About You <ul><li>You have at least 3-5+ years of experience in a customer support role</li><li>You're a strong communicator who can clearly explain complex information while keeping your responses friendly and engaging</li><li>You're customer-focused and enjoy advocating for a better user experience</li><li>You're highly organized and efficient, able to prioritize tasks effectively</li><li>You have a strong growth mindset - you're not afraid to take risks, fail and learn. You're always looking for ways to develop and improve your skill set</li><li>You're passionate about social justice and excited to help Chuffed campaigners succeed</li></ul> Don't Meet Every Requirement?That's ok - we're not ticking boxes here. If you're excited about our mission and think you'd be great at this role, we encourage you to apply.<ul><li>$70,000 - $75,000 plus superannuation (depending on experience)</li><li>Do work that matters. Wake up every day knowing you're helping people around the world fund causes they care deeply about</li><li>Be part of a team that cares. No egos, no politics - just passionate, driven people working together to support world-changing movements</li><li>Work from anywhere in Australia. We're a fully remote team and support flexible working</li><li>Grow fast. We're in a high-growth phase - you'll be trusted with real ownership, big ideas, and the chance to shape our support strategy</li><li>Join a values-aligned workplace. We're building a diverse, inclusive team, and strongly encourage people from all backgrounds and lived experiences to apply</li></ul>

Who Are We We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times! What Will You Do <ul> <li>Handle and provide the correct answers for client inquiries.</li> <li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li> <li>Document communication logs into our CRM and ticketing systems with accuracy.</li> <li>Train clients on using Foodics products using multiple virtual channels.</li> <li>Report daily events to team leaders and highlight areas where more attention may be needed.</li> </ul> What Are We Looking For <ul> <li>Bachelor's degree in any major. (Preferred)</li> <li>0 - 1 year of experience in call center or customer service roles.</li> <li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li> <li>Excellent typing skills (Must).</li> <li>Comfortable and skilled in delivering training. (Preferred)Willing to work hard and with autonomy to handle customer cases till case resolution.</li> <li>Is naturally strong in communication, with great ability for problem-solving.</li> <li>Comfortable in conducting routine tasks while maintaining quality standards.</li> </ul> What We Offer You We believe you will love working at Foodics! <ul> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul>

Sun Communities

<div><div><div><div><h6 class="jobSectionHeader">Career Site Header</h6>
</div></div><div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>
</div><div>As a member of Sun's Concierge team, the Concierge Specialist provides business process, software, technical, and operational troubleshooting and support services for internal team members. They partner with internal teams in varying capacities to ensure Sun team members are able to effectively locate the resources they need to perform their job duties. Additionally, they play a significant role in building a positive, well organized, and productive work environment.</div></div><div><div><h3 class="jobSectionHeader">
Job Duties</h3>
</div><div><ul><li>Provide highly proficient support to all team members via telephone, support tickets, email, and online chat (Essential)</li><li>
Manage large amounts of inbound and outbound communications in a timely and effective manner (Essential)</li><li>
Serves as subject matter expert for locating key resources to assist team members in performing their job duties, including extensive use of Sun's online Knowledge Base (Essential)</li><li>
Deliver information and share resources with team members requiring assistance in a manner which empowers them to seek resources independently (Essential)</li><li>
Utilize exceptional customer service skills while exhibiting patience to exceed internal team members' expectations (Essential)</li><li>
Provide troubleshooting and problem solving assistance to resolve issues promptly</li><li>
Perform routine tasks such as resetting passwords, responding to support tickets, provide remote screen sharing assistance, etc.</li><li>
Gather information, obtain feedback, and acquire written documentation during troubleshooting activities and resolution</li><li>
Maintain strong working knowledge of key people resources to assist team members in performing more complex job duties</li><li>
Maintain working knowledge of Sun's key systems, processes, and people to assist with supporting team member inquiries</li><li>
Document gaps in availability of documented processes and policies</li><li>
Provides support for audio and visual needs for all locations, when needed</li><li>
Assists with the support of all existing company devices, including troubleshooting, repairs, and replacement of peripherals and software, as needed.</li><li>
Other duties as assigned</li></ul></div></div><div><div><h3 class="jobSectionHeader">
Requirements</h3>
</div><div><ul><li>High School Diploma or GED (Required)</li><li>
In lieu of the above education requirements, a combination of experience and education will be considered.
</li><li>2 years in experience in a customer service role (Required)</li><li>
1 year in experience resolving issues for remote users (Required)</li><li>
6 months in previous help desk experience (Preferred)</li><li>
6 months in experience using online CRM, property management, financial, and online database software (Preferred)</li><li>
Thorough knowledge of technical hardware, including operating systems, networking, and computer repair (Preferred)</li><li>
Reading comprehension and basic math skills</li><li>
Ability to identify internal team members' needs, clarify information and requests, and provide recommended solutions</li><li>
Ability to follow directions and verbally give directions via phone or internet chat</li><li>
Strong communication, multitasking, and time management skills</li><li>
Ability to work independently as well as part of a team</li><li>
Demonstrated ability to use technology and online systems effectively, including advanced ability to perform online searches</li><li>
Proficient in Windows computer operating environments with strong knowledge of Microsoft Office suite</li><li>
Ability to work a flexible schedule, including evenings and weekends, with ability to work occasional overtime as needed</li><li>
Ability to be highly customer focused and adapt to different personality types/communication styles</li><li>
Strong attention to detail</li><li>
Preferred Certifications/Licensures:(CompTIA A+ (Computer service technicians))</li></ul></div></div></div>
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.<ul><li>
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family</li><li>
Comprehensive Dental and Vision Plans</li><li>
On-Site Fitness Center</li><li>
Voluntary Health and Dependent Care Reimbursement Accounts</li><li>
Life, Accidental Death &amp; Dismemberment Insurance and Dependent Life</li><li>
Short and Long-Term Disability Coverage</li><li>
401(k) Plan with Sun matching contribution</li><li>
Employee Assistance Program</li><li>
Identity Theft Insurance</li><li>
Legal Assistance Plan</li><li>
Pet Insurance</li><li>
Tuition Reimbursement program providing financial support to team members who further their formal education</li><li>
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation</li><li>
Team Member Perks &amp; Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more</li><li>
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child</li><li>
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty</li></ul><div> 
Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.
Join our Talent Community and explore Corporate Headquarters jobs at Sun Communities.</div></div>

Hitachi Energy

<div>About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out. For this role, depending on grade and experience, we offer the following employee benefits;
Description
The Opportunity 
 
Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
How you will make impact:<ul><li>
Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.</li><li>
Assisting Project Controlling to define all provisions, including scope scheduling, and risk management plans.</li><li>
Identifying, qualifying, quantifying, and managing risk calculation, while ensuring that all opportunities are identified and pursued.</li><li>
Building and maintaining strong relationships with internal and external stakeholders, acting as a key contact for customer enquiries and an escalation point for project issues.</li><li>
Ensuring that the service activities comply with relevant environmental policies, health and safety guidelines.</li><li>
Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li><li>
Responsible to ensure compliance with applicable external &amp; internal regulations, procedures &amp; guidelines.</li></ul>
Your background<ul><li>
Bachelor&rsquo;s Degree in Electrical, Electrical Electronic Engineering,</li><li>
Min. 2 years of hands-on experience in transformer testing and installation in the field,</li><li>
Knowledge of MS Office applications combined with the ability to produce and edit videos,</li><li>
Being committed to excellence, customer, and action oriented, decision making and according to situation flexibility,</li><li>
Good command of spoken and written English and Turkish,</li><li>
Having a valid driving license and no obstacles for traveling.</li></ul>
More About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out. For this role, depending on grade and experience, we offer the following employee benefits;<ul><li>Access to a comprehensive wellbeing program,</li><li>Private health insurance,</li><li>Transportation allowance.</li></ul><h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

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