customer support specialist

Stellant Systems, Inc.

Job OverviewWe are seeking a dynamic and enthusiastic Customer Support Specialist to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional service and support to our diverse customer base. Your energetic approach and problem-solving skills will help foster positive client relationships, ensure customer satisfaction, and contribute to our company's reputation for excellence. This paid position offers an exciting opportunity to develop your communication and organizational skills while making a meaningful impact every day.Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat in multiple languages as needed.</li><li>Provide clear, detailed information about products, services, and policies to assist customers effectively.</li><li>Handle customer support issues with confidence, utilizing strong problem-solving skills to resolve concerns efficiently.</li><li>Document all interactions accurately using data entry and computer skills, maintaining detailed records of customer interactions.</li><li>Assist with outbound calling campaigns to follow up on inquiries or promote new products and services.</li><li>Manage client communication with professionalism, demonstrating excellent phone etiquette and communication skills.</li><li>Collaborate with team members to improve support processes and ensure a seamless customer experience.</li></ul>Requirements<ul><li>Fluency in English; bilingual abilities in other languages are highly desirable.</li><li>Proven experience in customer support, client services, or call center roles.</li><li>Strong proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills.</li><li>Excellent communication skills&mdash;both written and verbal&mdash;with a friendly phone manner.</li><li>Demonstrated organizational skills with attention to detail in data entry and record keeping.</li><li>Ability to handle multiple tasks efficiently in a fast-paced environment.</li><li>Experience with outbound calling, cash handling, or technical support is a plus.</li><li>Strong analysis skills for troubleshooting issues and providing effective solutions.</li></ul>Join us as a Customer Support Specialist and become an integral part of a vibrant team dedicated to delivering outstanding service! Your energy, expertise, and commitment will help us build lasting relationships with our clients while advancing your career in a supportive environment.Pay: $24.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Customer Support Specialist

Mercury Insurance Company

<div>Overview:

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!
Our next class start date is August 17, 2026 and consists of 4 weeks of paid training.
Training is Monday through Friday from 9am - 6pm CDT. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift. 
We&rsquo;re looking for a friendly, customer-focused individual to join our team as a Customer Support Specialist! In this role, you&rsquo;ll help manage new and existing claims, making sure everything is processed smoothly and accurately. If you enjoy problem-solving, have a passion for helping people, and thrive in a fast-paced environment, this is the perfect role for you! Strong communication skills, attention to detail, and a team-oriented attitude are key to delivering an outstanding experience for our customers.
At Mercury, we seek a better way to serve our customers, own every interaction, do the right thing in every situation, and move quickly to deliver exceptional results. Join our team and help us make a difference!
Geo-Salary Information:
<div>
An in-person interview may be required during the hiring process</div><div></div> 
The compensation for this role is based on geographic location as follows:<div>
$21.00 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</div><div>
$19.25 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</div><div>
$17.25 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</div><div></div><div> 
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities:

Key Responsibilities:<ul><li>
Claims Intake, Filing &amp; Evaluation: Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization.</li><li>
Customer Support &amp; Resolution: Address customer inquiries, provide clear claim determinations, and resolve issues with empathy and professionalism.</li><li>
Data Entry &amp; Transaction Processing: Accurately enter claim details, process transactions, and ensure timely, correct updates to customer records.</li><li>
Research &amp; Documentation: Conduct thorough research to support claim decisions and maintain detailed, accurate documentation of all customer interactions.</li></ul><ul><li>
High-Volume Call Handling: Manage a high volume of incoming calls, ensuring smooth claims intake and excellent customer service.</li><li>
Policy &amp; Procedure Compliance: Interpret and apply company policies and procedures to ensure claims are processed in accordance with established company guidelines.</li></ul>
Qualifications:

Qualifications:<ul><li>
High School diploma or equivalent, some college preferred</li><li>
Minimum 1 years&rsquo; experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience</li><li>
Prior experience working in a remote environment is a plus</li><li>
Must be able to type a minimum of 30 WPM</li></ul>
Skills &amp; Abilities<ul><li>
Proficient in Word, Excel and Outlook for document management, communication and data entry</li><li>
Strong ability to analyze, identify and resolve customer needs and issues with professionalism, ensuring satisfaction and positive experiences</li><li>
Ability to accurately handle transactions and data entry to ensure claim-related information is correctly recorded</li><li>
Ability to gather and research information to support claims decisions and resolve customer queries</li><li>
Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner</li><li>
Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.</li><li>
Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents</li><li>
Ability to accept and act on feedback to drive continuous improvement</li><li>
Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.</li><li>
Experience identifying opportunities for upselling and cross selling additional products and services, preferred</li><li>
Prior experience working in a remote environment is a plus</li><li>
Highly driven and self-motivated with the ability to work in a fast-paced environment</li></ul>
If you're passionate about helping others, driven to find better solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the Customer Support Specialist position
About the Company:
<div>
Why choose a career at Mercury?</div><div></div><div> 
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div></div><div> 
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div></div><div> 
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div> 
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div>
We offer many great benefits, including:</div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local la</div>
Pay Range: USD $32,363.00 - USD $56,701.00 /Yr.</div>

InfoTrack US

<div>
 
 About InfoTrack
 
 
 
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 
 
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 
 
 
 About The Role
 
 
 
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 
 
 This is a remote role, based in Pacific Time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
 </li>
 <li>
 Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
 </li>
 <li>
 Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
 </li>
 <li>
 Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
 </li>
 <li>
 Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
 </li>
 <li>
 Track cases through to resolution. Escalate cases to other departments or technical leads as required.
 </li>
 <li>
 Maintain accurate and detailed records of client interactions and support requests.
 </li>
 <li>
 Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
 </li>
 <li>
 Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
 </li>
 <li>
 Assist with any, and all task to ensure customer satisfaction.
 </li>
 <li>
 Contribute to the success of the team and the company.
 </li>
 <li>
 Able to work collaboratively and cross-functionally with different departments.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 You're passionate about technology and for helping others to understand and use it.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong interpersonal communication skills
 </li>
 <li>
 Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
 </li>
 <li>
 Microsoft Office products, like Word and PowerPoint
 </li>
 <li>
 Knowledge of legal services industry, preferred
 
 
 </li>
 </ul>
 Education and Experience:
 
 
 <ul>
 <li>
 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
 </li>
 <li>
 Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
 </li>
 <li>
 Certifications, not applicable
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 
 
 $20.00 - $27.00 per hour
 
 
 
 Benefits
 
 
 
 
 
 What Sets InfoTrack apart
 
 
 
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 
 
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 
 
 <ul>
 <li>
 401(k) Match
 </li>
 <li>
 Medical, Dental, &amp; Vision Insurance
 </li>
 <li>
 Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
 </li>
 <li>
 20 Days of Paid Time Off (PTO)
 </li>
 <li>
 11 Paid Holidays
 </li>
 <li>
 "Be Me Time" off for mental health, re-charging, volunteering
 </li>
 <li>
 Matching Gift Program
 
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 
 
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

GC AI

<div>
 GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment&mdash;when decisions matter, impact is immediate, and the runway to shape your career is wide open. We&rsquo;re a high-performing team where you'll have real ownership and influence from day one.
 
 
 More than 1,800 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME.
 
 
 We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.
 
 
 If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.
 
 
 
 About The Role
 
 
 
 GC AI is looking for a Support Specialist to join our Customer Experience team. You'll be the front line for our customers, owning inbound support requests and ensuring every interaction builds trust and confidence in the platform. Reporting to the Customer Operations Director, you'll work across the team to resolve issues quickly, write product-specific help content, and conduct live demos and troubleshooting sessions, all while helping scale our support operations as we grow.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Own inbound customer support requests via Intercom and Front, resolving issues with speed and precision.
 </li>
 <li>
 Troubleshoot product questions and technical issues, escalating to Engineering or Product when needed.
 </li>
 <li>
 Write and maintain help content (articles, guides, FAQs) that answers customer questions about specific product features.
 </li>
 <li>
 Conduct live demos and troubleshooting sessions with customers to walk them through features or resolve issues in real time.
 </li>
 <li>
 Partner with Customer Success Managers to flag at-risk accounts and surface recurring customer pain points.
 </li>
 <li>
 Document solutions and build out our internal and external knowledge base to reduce repeat inquiries.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer support, customer success, or client services at a SaaS or technology company.
 </li>
 <li>
 Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
 </li>
 <li>
 Experience using support tools such as Intercom, Front, Zendesk, or similar platforms.
 </li>
 <li>
 Comfort conducting live customer-facing calls, demos, and troubleshooting sessions.
 </li>
 <li>
 You treat every problem as something you can solve. You follow through on every detail, communicate proactively, and don't wait to be asked to fix what's broken.
 </li>
 <li>
 You're endlessly curious about how things work, always looking for ways to sharpen your skills and improve how the team operates.
 </li>
 <li>
 Flexibility to work occasional weekends.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience supporting legal teams or working with legal technology products.
 </li>
 <li>
 Familiarity with AI-powered products and the ability to speak to how they work at a high level.
 </li>
 <li>
 Experience writing help center content or customer-facing documentation.
 </li>
 <li>
 Experience at a high-growth startup.
 
 
 </li>
 </ul>
 This role is based in one of our hub cities. For most of our team, being in a hub is how the distributed model works: it's where we concentrate in-person collaboration, community, and the investment we make in people over time. We strongly prefer candidates already in a GC AI hub metro, and expect regular in-person time &mdash; coworking, team meals, and quarterly offsites &mdash; plus up to 10% travel.
 
 
 If you're not in a hub today, we'll consider candidates open to relocating to one.
 
 
 
 A Note On Pace
 
 
 
 We&rsquo;re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren&rsquo;t perfectly clear. If you need structure and consensus to do your best work, this isn&rsquo;t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We&rsquo;re excited to meet you.
 
 
 
 How We Work Together
 
 
 
 GC AI is a distributed company with team members across North America, and soon Europe. We believe that because our business is AI, human connection matters more, not less. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. If you&rsquo;re in a location without an office, expect up to 10% travel (and more for customer-facing roles).
 
 
 Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays. As we grow, we plan to establish permanent offices in more hub cities, and we will look to our team members to help build that in-person culture. We currently hire across the United States and Canada.
 
 
 
 Equal Opportunity Employment
 
 
 
 GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
 
 
 
 Fraud Notice to GC AI Applicants
 
 
 
 To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.
 
 
 
 GC AI Will Never
 
 
 
 <ul>
 <li>
 Refer you to external websites to apply
 </li>
 <li>
 Conduct interviews over email, chat platforms, or messaging apps
 </li>
 <li>
 Ask you to provide payment or purchase equipment
 </li>
 <li>
 Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process
 
 
 </li>
 </ul>
 
 Examples Of Fraudulent Email Addresses
 
 
 
 <ul>
 <li>
 info.gcai.careers.com@gmail.com
 </li>
 <li>
 info.gc.aicareers.online.com@gmail.com
 </li>
 <li>
 Any email address ending in @gmail.com, @yahoo.com, or other free email services
 
 
 </li>
 </ul>
 If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.
 
 
 Compensation Range: $64K - $86K
 
 
</div>

SSA & Company

Job Title: Customer Support Specialist (Remote) Company: SSA &amp; Company Employment Type: Full-Time Location: Anthem, Arizona, United States (Remote) Job Overview SSA &amp; Company, a leading global management consulting firm, is seeking a highly professional and dedicated Customer Support Specialist to join our team. This is a full-time, remote position where you will play a crucial role in maintaining our high standards of client service. The ideal candidate will be an exceptional communicator and a natural problem-solver, dedicated to providing timely and effective support to our valued clients. You will be the first point of contact for client enquiries, ensuring a seamless and positive experience that reflects the quality and integrity of our firm. Key Responsibilities  <ul><li>Serve as the primary point of contact for clients, managing enquiries through email, phone, and our support portal with the utmost professionalism.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Identify and assess clients' needs to achieve satisfaction, resolving issues efficiently and escalating complex problems to the relevant internal teams.</li><li>Maintain detailed records of client interactions, transactions, comments, and complaints.</li><li>Collaborate closely with consultants and project managers to ensure alignment on client communication and issue resolution.</li><li>Contribute to the continuous improvement of our support processes and help build our knowledge base.</li><li>Gather and synthesise client feedback to share with internal teams for service enhancement.</li></ul> Qualifications and Experience  <ul><li>Proven experience in a customer support or client services role, preferably within a professional services or B2B environment.</li><li>Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour.</li><li>Strong problem-solving skills and the ability to think critically and calmly under pressure.</li><li>Excellent organisational and time-management skills, with a proven ability to manage multiple tasks simultaneously.</li><li>Proficiency with CRM systems and other customer service software.</li><li>A client-centric mindset with a genuine desire to deliver outstanding service.</li><li>The ability to work independently and demonstrate strong self-discipline in a remote setting.</li><li>A high degree of discretion and integrity when handling sensitive client information.</li></ul> What We Offer  <ul><li>A competitive hourly wage of $22 - $26 USD per hour, commensurate with experience.</li><li>A fully remote working arrangement, providing flexibility and an excellent work-life balance.</li><li>The opportunity to work within a dynamic and intellectually stimulating environment at a respected management consulting firm.</li><li>A supportive and collaborative team culture that values your contribution.</li><li>Opportunities for professional growth and development within the company.</li></ul>

Customer Support Specialist (Remote)

Heritage Bank

<div>Heritage Bank has an exciting opportunity to join our organization!<div><div><div> 
Are you a friendly and helpful customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity! 
</div></div> 
Heritage Bank is seeking a Customer Support Specialist (Banking Call Center) at our Burlington Administrative Center. Individuals in this role help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.
This position is Full Time; typical schedule is Monday &ndash; Friday 8:00 a.m. to 5:00 p.m. and rotating Saturdays 9:00 a.m. to 1:00 p.m. Flexibility is required to ensure adequate staffing for training or employee absences.
This position is fully onsite in Burlington, Washington.
Base Salary Range:
Level I - $20.00 - $21.62- $24.84 per hour
Level II - $22.00 - $22.70- $26.87 per hour
Senior - $23.00 - $23.84- $28.61 per hour
Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. 
The Role at a Glance:<ul><li>
Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards.
</li><li>Build and maintain strong relationships with all internal and external customers.
</li><li>Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed.
</li><li>Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource.
</li><li>Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate.
</li><li>Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits.
</li><li>Work effectively with other branches and departments as necessary for customer inquiry/problem resolution.
</li><li>Follow up on customer inquiries not immediately resolved. Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and/or for additional research or resolution.</li><li>
Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships.
</li><li>Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities.
</li><li>Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.</li><li>
Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.</li><li>
Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions.
</li><li>Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance.
</li><li>Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities.
</li></ul>Core Skills and Qualifications:<ul><li>
High School Diploma or equivalent - required. Job-specific and/or ongoing participation in Bank sponsored education may be required.
</li><li>Level I - Minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service, within a financial services and/or service center industry &ndash; required.
</li><li>Level II - 2+ years recent experience in retail banking, bank operations and/or a service / call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems &ndash; required.</li><li>
Senior - 3+ years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry - required.</li><li>
Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service.
</li><li>Ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management.
</li><li>Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up or technical issues over the phone, in person and via email; with the ability to read, write, speak and understand English well.
</li><li>Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank&rsquo;s products and services with confidence &ndash; preferred.
</li><li>Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met.
</li><li>Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.
</li><li>Ability to work effectively as a team contributor on all assignments.
</li><li>Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank&rsquo;s policies, procedures, products, and services.
</li><li>Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints.
</li><li>Flexible with and accepting of change in a fast paced environment.
</li><li>Unquestionable integrity in handling sensitive and confidential information required.
</li><li>General use and understanding of MS Office products (Word, Excel, Outlook); knowledge of telephony hardware/software and contact center specific applications &ndash; preferred, with the ability to learn and adapt to new technologies quickly. Understanding and working knowledge of the Bank&rsquo;s core processing/operating system and experience using Cisco telecommunication systems &ndash; preferred.
</li></ul>Working Environment/Conditions:
<ul><li>Climate controlled office environment.
</li><li>Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.
</li><li>Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule, Saturday&rsquo;s and/or extended hours, as needed.
</li></ul>Physical Demands/Effort:
<ul><li>Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone.
</li><li>Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
</li><li>Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
</li><li>Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment)</li></ul> 
At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you&rsquo;ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply &gt; Current Openings &gt; position &gt; attachment.
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.
Job applicants have certain legal rights. Please click here for information regarding these rights.
If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com
Salary Range Disclaimer
The base salary range represents Heritage Bank&rsquo;s current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank&rsquo;s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. 
Keywords: #BankingCallCenter, #CustomerServiceRepresentative, #CustomerSupport, #BankingCustomerService #telephonebanker 
 
##JobCategory:Customer Service Center## 
##Street:435 E. George Hopper RD## 
##City:Burlington## 
##State:WA## 
##ZipCode:98233## 
##Internal:false##<ul><li>mon</li></ul></div></div>

Customer Support Specialist (On-site Banking Call Center)

Mindrift

<div>
 
 Please submit your CV in English and indicate your level of English proficiency.
 
 
 
 Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.
 
 Participation is project-based, not permanent employment.
 
 
 
 
 What This Opportunity Involves
 
 
 
 While each project involves unique tasks, contributors may:
 
 
 <ul>
 <li>
 Design and evaluate fee inquiry and statement clarification scenarios &mdash; verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;
 </li>
 <li>
 Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;
 </li>
 <li>
 Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;
 </li>
 <li>
 Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;
 </li>
 <li>
 Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:
 
 
 <ul>
 <li>
 Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;
 </li>
 <li>
 2+ years of customer service, banking, retail, or financial services experience;
 </li>
 <li>
 Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles;
 </li>
 <li>
 Routing judgment &mdash; clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;
 </li>
 <li>
 QA analyst, call-center trainer, or conversation designer background is a strong positive signal;
 </li>
 <li>
 Strong written English (C1+)
 
 
 </li>
 </ul>
 
 How It Works
 
 
 
 Apply &rarr; Pass qualification(s) &rarr; Join a project &rarr; Complete tasks &rarr; Get paid
 
 
 
 Project time expectations
 
 
 
 For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.
 
 
 
 Compensation
 
 
 
 On this project, contributors can earn up to
 
 $60 per hour equivalent
 
 , depending on their level and pace of contribution.
 
 
 Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.
</div>

Customer Support Specialist - Freelance AI Trainer

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