customer support specialist

Blue Star Manufacturing (Pvt) Limited

<p><b>Job Summary</b></p><p>The Customer Support Specialist will serve as a key operational and customer-facing member of the team, responsible for delivering excellent customer service while ensuring the accurate and timely processing of sales orders, returns, and exchanges through ERP systems such as QuickBooks or NetSuite. This role requires strong communication skills, exceptional attention to detail, and proficiency in data entry and order management. The ideal candidate is proactive, highly organized, and committed to supporting smooth and efficient transactional workflows.</p><p><b>Key ResponsibilitiesCustomer Support</b></p><ul><li>Respond to customer inquiries via email, chat, and phone with professionalism and clarity.</li><li>Assist customers with product information, order status, tracking, returns, refunds, and general support needs.</li><li>Resolve customer concerns efficiently and ensure complete customer satisfaction.</li><li>Handle escalations with patience, empathy, and timely follow-up.</li><li>Maintain accurate documentation of customer interactions within CRM and ERP systems.</li><li>Identify recurring issues and suggest improvements to enhance the customer experience.</li></ul><p><b>Order &amp; Transaction Processing</b></p><ul><li><b>Order Entry:</b> Accurately input and process new customer orders into QuickBooks/NetSuite or other systems from emails, sales teams, and e-commerce platforms.</li><li><b>Order Fulfillment Coordination:</b> Partner with warehouse and operations teams to ensure orders are picked, packed, and shipped on schedule.</li><li><b>Invoicing &amp; Billing:</b> Create and send accurate customer invoices in line with company policies.</li><li><b>Returns &amp; Exchanges:</b> Process returns, refunds, and exchanges within the ERP, ensuring proper inventory and financial updates.</li><li><b>Troubleshooting:</b> Investigate and resolve issues related to orders, inventory discrepancies, invoices, and shipping.</li><li><b>Documentation:</b> Maintain organized digital and physical records for all orders, returns, and related communications.</li></ul><p><b>Data Entry &amp; Administrative Support</b></p><ul><li>Perform high-volume data entry to keep databases, spreadsheets (Excel), and ERP records accurate and up to date.</li><li>Add new items to the ERP with complete and correct details.</li><li>Assist in generating reports related to sales, returns, and inventory levels as required by management.</li><li>Maintain and organize filing systems&mdash;digital and hard copy&mdash;ensuring confidentiality and quick retrieval.</li><li>Coordinate with customers and internal teams to provide updates on order status, delays, troubleshooting results, and other transactional details.</li><li>Provide general office support, including managing supplies, handling mail, and assisting with clerical tasks.</li><li>Perform other related duties assigned from time to time.</li></ul><p><b>Eligibility Requirements</b></p><ul><li>2&ndash;3 years of experience as an eCommerce Administrative Assistant or in a similar role involving ERP-based order processing, invoicing, and returns management.</li><li>Proficiency in QuickBooks, NetSuite, or equivalent ERP systems.</li><li>Strong skills in Microsoft Excel for data entry, reporting, and database updates.</li><li>High accuracy in data entry and experience handling large volumes of transactional data.</li><li>Familiarity with Accounts Payable/Receivable, invoicing, billing, and reconciliation processes.</li><li>Strong organizational skills with expertise in record keeping and documentation.</li><li>Excellent written and verbal communication skills for customer and internal correspondence.</li><li>Ability to investigate and resolve discrepancies with professionalism.</li><li>Highly proactive, detail-oriented, and capable of multitasking in a fast-paced environment.</li><li>Commitment to maintaining workflow efficiency, accuracy, and confidentiality.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Can you explain how you process a customer return or exchange in an ERP?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected than in how many days you can join?</li></ul><p>Work Location: In person</p>

Customer Support Specialist

Foodics

Customer Support Specialist <p><b>Overview</b></p><p>Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.</p><p><b>The Job in a Nutshell</b></p><p>As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.</p> Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

RepairDesk

<div>
 <p>
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   Efani
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   secure mobile service provider
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  that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
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 <p>
  We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 </p>
 <br/>
 Tasks
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 <p>
  We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 </p>
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  This is a n
  <strong>
   on-sales role
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 <ul>
  <br/>
  <li>
   Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
  </li>
  <br/>
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   Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
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  <li>
   Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
  </li>
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   Accurately record customer interactions and resolutions in the CRM/support system.
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   Escalate complex or technical issues to internal specialists when needed.
  </li>
  <br/>
  <li>
   Collaborate with the operations and engineering teams to improve customer experience.
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   Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   KPIs / Success Metrics
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 <ul>
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    Average response &amp; resolution time
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    Customer satisfaction (CSAT) or NPS score
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    Call quality and professionalism ratings
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    Adherence to support scripts and SOPs
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  <br/>
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 <br/>
 Requirements
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 <ul>
  <br/>
  <li>
   <strong>
    2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
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    Fluent English with a
   </strong>
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     clear, neutral, or American accent
    </em>
   </strong>
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    &mdash; tested during interview.
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    Confident on the phone and able to de-escalate challenging situations.
   </strong>
  </li>
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    Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
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  </li>
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    Excellent written communication for chat and email support.
   </strong>
  </li>
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    Stable internet, quiet workspace, and professional audio setup for call handling.
   </strong>
  </li>
 </ul>
</div>


black.ai

Why Join Chuffed.org? <p>Chuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $275M across 45,000 campaigns in 23 countries and we're just getting started.</p><p>In the last year we've grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice.</p><p>We are hiring a Customer Support Specialist to join our team and be a part of delivering an outstanding customer experience to our campaigners and donors.</p><p>This is a fully remote role with very occasional travel.</p> What You'll Do <p>As one of the primary touchpoints for Chuffed customers, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.</p><ol><li>Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed's tools and products. Your communication with customers will be via email.</li><li>Advocate for our community by sharing insights and feedback with the Customer Support Lead, helping ensure that the Engineering, Product, and Marketing teams stay connected to our customers needs</li><li>Enhance our customer support by identifying opportunities to improve how we interact with and assist our community</li><li>Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information</li></ol> About You <ul><li>You have at least <b>3-5+ years of experience</b> in a customer support role</li><li>You're a <b>strong communicator who can clearly explain complex information</b> while keeping your responses friendly and engaging</li><li>You're <b>customer-focused</b> and enjoy advocating for a better user experience</li><li>You're <b>highly organized and efficient</b>, able to prioritize tasks effectively</li><li><b>You have a strong growth mindset</b> - you're not afraid to take risks, fail and learn. You're always looking for ways to develop and improve your skill set</li><li><b>You're passionate about social justice</b> and excited to help Chuffed campaigners succeed</li></ul><p> Don't Meet Every Requirement?</p><p>That's ok - we're not ticking boxes here. If you're excited about our mission and think you'd be great at this role, we encourage you to apply.</p><ul><li>$70,000 - $75,000 plus superannuation (depending on experience)</li><li>Do work that matters. Wake up every day knowing you're helping people around the world fund causes they care deeply about</li><li>Be part of a team that cares. No egos, no politics - just passionate, driven people working together to support world-changing movements</li><li>Work from anywhere in Australia. We're a fully remote team and support flexible working</li><li>Grow fast. We're in a high-growth phase - you'll be trusted with real ownership, big ideas, and the chance to shape our support strategy</li><li>Join a values-aligned workplace. We're building a diverse, inclusive team, and strongly encourage people from all backgrounds and lived experiences to apply</li></ul>

Farm Credit Services of America

<div><p>AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.<br>
<br>
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Work Location</b></h2></div><div><ul><li><b>Incumbent can work from one of the following offices-Omaha, Kearney, or O'Neill in Nebraska, Newton in Iowa, Manhattan or Marysville in Kansas, Aberdeen, Huron, or Yankton in South Dakota.</b></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><div><p>
Are you someone who thrives on helping others and enjoys opportunities to serve, connect, and impress? We're looking for a dedicated individual with a servant heart to join our team as a full-time Customer Support Specialist.</p></div><div><p>
In this role, you'll be the first point of contact for our valued customers via telephone and email, providing exceptional support and resolving issues with a positive attitude. You&rsquo;ll answer loan inquiries, process cash management requests, and provide online support.</p></div><div><p>
If you're a natural problem-solver who finds satisfaction in making others' experiences seamless and enjoyable, we&rsquo;d love to hear from you!</p></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Duties &amp; Responsibilities</b></h2></div><div><ul><li>
Provide 1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text). Accurately document interactions within the Associations&rsquo; customer service management tool.</li><li>
Complete various service and support activities based on the customer request, within the team&rsquo;s service level agreements and to the satisfaction of the customer.</li><li>
Own the interaction until the point of resolution, which may require collaboration with others within FCSAmerica for further support and/or guidance.</li><li>
Escalate interactions to appropriate internal resources, as needed.</li><li>
Conduct follow-up activities, as appropriate.</li><li>
Service and Support type activities may include:<ul><li>
Addressing business and technical related questions on the Associations&rsquo; digital portal, online banking and other customer-facing tools.</li><li>
Addressing customer/account related inquiries (payment inquiries, payoffs, accrued interest, change of address, etc.)</li><li>
Processing cash management requests (wires/ACH/Payment by Phone)</li><li>
Providing options for loan servicing and gathering appropriate documentation to initiate processing of the request.</li></ul></li><li>
Assist in the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education Requirements</b></h2></div><div><ul><li>
Associate degree in Business Administration or related field.
</li><li>Bachelor&rsquo;s degree preferred.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2></div><div><ul><li>
3+ years&rsquo; banking or financial services customer support experience or a combination of related experience and/or specialized training required.</li></ul></div></div></div><p><br>
</p><p><b>About Us:</b></p><p>
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today&rsquo;s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.<br>
<br>
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.</p></div>

Who Are We <p>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p> The Job in a Nutshell <p>We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels</p> <p>In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!</p> What Will You Do <ul> <li>Handle and provide the correct answers for client inquiries.</li> <li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li> <li>Document communication logs into our CRM and ticketing systems with accuracy.</li> <li>Train clients on using Foodics products using multiple virtual channels.</li> <li>Report daily events to team leaders and highlight areas where more attention may be needed.</li> </ul> What Are We Looking For <ul> <li>Bachelor's degree in any major. (Preferred)</li> <li>0 - 1 year of experience in call center or customer service roles.</li> <li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li> <li>Excellent typing skills (Must).</li> <li>Comfortable and skilled in delivering training. (Preferred)Willing to work hard and with autonomy to handle customer cases till case resolution.</li> <li>Is naturally strong in communication, with great ability for problem-solving.</li> <li>Comfortable in conducting routine tasks while maintaining quality standards.</li> </ul> What We Offer You <p>We believe you will love working at Foodics!</p> <ul> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul>

<div><p><b>Who Are We</b>&#10067;<br>
<i>We Are Foodics!</i> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p><b><br>
The Job in a Nutshell</b></p><p><br>
Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and questions regarding Foodics product&rsquo;s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.</p><p><b>
What Will You Do&#10067;</b></p><ul>
<li>Handle client inquiries received at the center of excellence.</li>
<li>Follow up with customers&rsquo; inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
</li><li>Train clients on using Foodics products using multiple virtual channels.
</li><li>Report daily events to team leaders and highlight areas where more attention may be needed.
</li></ul><p></p><p><b>What Are We Looking For&#10067;</b></p><ul>
<li>Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 &ndash; 1 years of experience in call center or customer service roles</li>
<li>Very Good in English language, especially speaking and communicating verbally</li>
<li>Flexible to work in different shifts in Egypt - On-site (Must)</li>
<li>Comfortable and skilled in delivering training (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution</li>
<li>Is naturally strong in communication, with great ability for problem-solving</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul><p><b>Who Will Excel&#10067;</b></p><ul>
<li>Comfortable and skilled in delivering training.</li>
<li>Previous experience in SaaS/ Tech or F&amp;B industry.</li>
</ul><p><i>Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job</i></p><p><b>
What We Offer You&#10071;</b><br>
We believe you will love working at Foodics!</p><ul><li><ul>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div><p></p>

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