customer support specialist

ADF Medical

<div>
 <p>
  <strong>
   📋 JOB OPENING &mdash; Customer Support Specialist
  </strong>
  <strong>
   ADF Medical Services Inc.
  </strong>
 </p>
 <p>
  We're hiring a passionate and professional
  <strong>
   Customer Support Specialist
  </strong>
  to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills &mdash; we'd love to have you on our team.
 </p>
 <p>
  <strong>
   Role:
  </strong>
  Customer Support Specialist
  <br/>
  <strong>
   Department:
  </strong>
  Customer Support &amp; Patient Services
  <br/>
  <strong>
   Location:
  </strong>
  Remote / On-Site
  <br/>
  <strong>
   Type:
  </strong>
  Full-Time / Part-Time
 </p>
 <p>
  <strong>
   What You'll Do:
  </strong>
 </p>
 <ul>
  <li>
   Handle inbound calls, emails, and chat inquiries from patients and clients
  </li>
  <li>
   Provide accurate and timely information on services, appointments, and billing
  </li>
  <li>
   Resolve customer complaints and concerns with empathy and professionalism
  </li>
  <li>
   Document all interactions accurately in our CRM and support systems
  </li>
  <li>
   Follow up with patients and clients to ensure full issue resolution
  </li>
  <li>
   Collaborate with internal departments to address complex inquiries
  </li>
  <li>
   Maintain strict patient confidentiality in accordance with HIPAA guidelines
  </li>
  <li>
   Meet and exceed customer satisfaction targets and performance KPIs
  </li>
 </ul>
 <p>
  <strong>
   What We're Looking For:
  </strong>
 </p>
 <ul>
  <li>
   1&ndash;2 years of customer support or patient service experience
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong problem solving and conflict resolution abilities
  </li>
  <li>
   Proficiency in CRM tools and basic computer applications
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Reliable internet connection and quiet home workspace
  </li>
  <li>
   Healthcare or medical background is a plus but not required
  </li>
 </ul>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   Competitive pay
  </li>
  <li>
   Health, dental &amp; vision benefits (full-time employees)
  </li>
  <li>
   Paid time off &amp; paid holidays
  </li>
  <li>
   Flexible scheduling options
  </li>
  <li>
   Career growth opportunities within ADF Medical Services
  </li>
 </ul>
</div>


Customer Support Specialist

HR Ways

<p><b>Hiring a Customer Support Specialist - ﻿Lahore (Onsite)</b></p><p><b>About the Company:</b></p><p>An innovatice and dynamic <b>Game Development , </b>outsourcing and consulting company having vast ﻿experience ﻿&amp; success in building Dedicated Development Teams of different sizes for international customers.</p><p><b>Role Overview:</b></p><p>We're looking for a <b>Customer Support Specialist</b> with an <b>authentic American accent </b>and a passion for delivering a high-touch client experience. You'll be the first point of contact for Efani customers &mdash; answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.</p><p>This is a <b>non-sales role</b>, focused on <b>support, troubleshooting, and client satisfaction</b></p><p><b>Key Responsibilities</b></p><ul><li>Answer inbound calls, chats, and emails from Efani customers promptly and professionally.</li><li>Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.</li><li>Maintain a calm, polite, and confident tone &mdash; always representing Efani's premium image.</li><li>Accurately record customer interactions and resolutions in the CRM/support system.</li><li>Escalate complex or technical issues to internal specialists when needed.</li><li>Collaborate with the operations and engineering teams to improve customer experience.</li><li>Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.</li></ul><p><b>Ideal Background</b></p><ul><li>2&ndash;5 years in <b>customer support or client success</b> (telecom, fintech, or SaaS preferred).</li><li><b>Fluent English</b> with a <i>clear, neutral, or American accent</i> &mdash; tested during interview.</li><li>Confident on the phone and able to de-escalate challenging situations.</li><li>Comfortable using <b>CRM or ticketing tools</b> (HubSpot, Zendesk, Intercom, or similar).</li><li>Excellent written communication for chat and email support.</li><li>Stable internet, quiet workspace, and professional audio setup for call handling.</li></ul><p><b>KPIs / Success Metrics</b></p><ul><li>Average response &amp; resolution time</li><li>Customer satisfaction (CSAT) or NPS score</li><li>Call quality and professionalism ratings</li></ul><p>Adherence to support scripts and SOPs</p><p><b>What we offer</b></p><ul><li>Tax free Salary</li><li>Flexible working hours</li></ul><p><b>﻿﻿﻿Other Details:</b></p><p>﻿Experience: 2 to 5 years<br/>Location: Phase 8, Lahore<br/>Wordking days &amp; timings: Monday to Friday (12 pm to 8 pm)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Lakeshore Fiber

<p>Job Description</p><p>Lakeshore Fiber is seeking a Customer Support Specialist to provide outstanding service to our residential and business customers. This role is ideal for someone who is comfortable on the phone, enjoys problem-solving, and can efficiently navigate multiple systems in a fast-paced environment.</p><p>You will be the first point of contact for customers, assisting with account questions, service issues, and general support using RingCentral, Sonar, and internal mapping tools.</p><p>Responsibilities</p><ul><li>Answer inbound customer calls and messages using RingCentral</li><li>Assist with billing, account updates, and service requests in Sonar</li><li>Troubleshoot basic internet and connectivity issues</li><li>Use mapping tools to verify service areas, outages, and installations</li><li>Accurately document customer interactions and resolutions</li><li>Work closely with technical and field teams when escalation is needed</li><li>Provide friendly, professional, and clear customer communication</li></ul><p>Qualifications</p><ul><li>Customer service or call center experience preferred</li><li>Strong verbal and written communication skills</li><li>Comfortable using multiple computer systems at the same time</li><li>Experience with RingCentral, Sonar, or ISP/telecom support is a plus</li><li>Dependable, detail-oriented, and able to follow processes</li></ul><p>Nice to Have</p><ul><li>ISP, telecom, or utility industry experience</li><li>Basic understanding of internet services (fiber, Wi‑Fi, routers)</li><li>Billing or account support background</li></ul><p>Benefits</p><ul><li>Competitive pay</li><li>Paid time off and holidays</li><li>Health, dental, and vision benefits (if applicable)</li><li>Training provided on systems and fiber services</li><li>Growth opportunities within a local, expanding ISP</li></ul><p>Apply here or email your resume to skramer@lakeshorefiber.com today if you enjoy helping customers and want to be part of a growing fiber internet provider.</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

ScrumAD Private Limited

<p>We are looking for a <b>Technical CRM Support Specialist</b> to join our growing team. This is a <b>full-time, on-site night shift role</b> supporting <b>US-based clients</b>. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.</p><p>The ideal candidate should have a <b>Computer Science / IT background</b>, excellent <b>English communication skills</b>, and the ability to <b>analyze technical issues and provide effective solutions</b>.</p><p>You will work directly with international clients via <b>email, chat, and phone calls</b>, helping them resolve <b>technical and CRM-related issues</b> while ensuring a high level of customer satisfaction.</p><p>This role is ideal for someone who is <b>analytical, solution-oriented, and comfortable working in a fast-paced technical support environment</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Provide <b>technical support to US clients</b> through <b>email, chat, and phone</b></li><li>Troubleshoot <b>CRM, software, and technical issues</b> efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide <b>clear and professional communication</b> while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain <b>high customer satisfaction and response quality</b></li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li><b>Bachelor&rsquo;s degree in Computer Science, IT, or related field</b></li><li><b>Excellent English communication and comprehension skills</b></li><li>Minimum <b>1 year experience in Technical Support / CRM Support / Customer Support</b></li><li>Strong <b>problem-solving and analytical thinking ability</b></li><li>Experience supporting clients via <b>email, chat, and calls</b></li><li>Ability to <b>understand technical issues quickly and propose solutions</b></li><li>Strong <b>multitasking and time management skills</b></li><li>Ability to work <b>independently and within a team environment</b></li><li>Fast learner with ability to <b>adapt to new tools and systems</b></li></ul><p><b>Preferred Skills</b></p><ul><li>Experience working with <b>CRM systems (HubSpot, Salesforce, Zoho, etc.)</b></li><li>Experience supporting <b>international clients (especially US clients)</b></li><li>Knowledge of <b>ticketing systems or help desk software</b></li><li>Basic understanding of <b>web technologies, APIs, or databases</b></li></ul><p>if you think you are a good fit for this role feel free to share your cv on whatsapp</p><p>0331-9867842 or email your cv at hr@scrumad.com</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Describe a situation where you helped a client in resolving a technical problem.</li><li>how would you explain a technical issue to a non-technical person?</li></ul><p>Work Location: In person</p>

Lincoln Electric

<div><div><div><div><div><p>Customer Support Specialist
</p></div></div></div></div><div></div><div><div><div><div><div>Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric&rsquo;s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential &lsquo;Linc&rsquo; that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company&rsquo;s website at https://www.lincolnelectric.com.</div><br>
<div></div>
<div>
Location: Remote/Hybrid-Colorado</div>
<div>
Employment Status: Salary Full-Time</div>
<div>
Function: Customer Experience</div>
<div>
Pay Grade and Range: USXX - Grade USXX Salaried 55 ($57,798.98 - $82,569.97)</div>
<div>
Bonus Plan: AIP</div>
<div>
Target Bonus: 5%</div><div><br>
</div><div><div><div><div>Primary Function</div>
</div><div><div>
This job involves providing technical support of our customers small to large custom robotic welding (arc, spot, laser) and cutting systems, fume extraction, material handling, press transfers, and metal forming systems including the topics of maintenance, troubleshooting system problems, system installation, robot programming, customer training and documentation. Responsibilities also include providing technical support for Field Service Technicians.</div></div></div><div><div><div>
Responsibilities</div>
</div><div><ul><li>Handle incoming technical phone support calls, emails and chats for internal and external customers</li>
<li>Coordinate technical issues with appropriate resources for resolution</li>
<li>Proper communication and timely follow up with customers</li>
<li>Maintain detailed records of interactions to enable departmental knowledge</li>
<li>Coordinate logistics and technical support for LEA Field Service Technicians</li>
<li>Generate knowledge content for external and internal use</li>
<li>Facilitate coordination and documentation for repairs and rebuilds</li>
<li>Ability to work flexible hours to ensure appropriate customer support levels</li>
<li>Ability to provide high level of customer satisfaction in high pressure situations</li>
</ul></div></div><div><div><div>Education / Training / Experience</div>
</div><div><ul><li>High School Diploma/GED required</li>
<li>5+ years of experience in a customer focused support role, preferably within the industrial automation, integration, field service or robotic arc welding field</li>
<li>Excellent electrical troubleshooting skills</li>
<li>Must have the ability to read and interpret electrical and mechanical prints</li>
<li>Ability to develop and document procedures</li>
<li>PC literate in MS Office applications</li>
<li>Excellent verbal and written communication skills are required</li>
<li>Experience with fume extraction systems and concepts is preferred</li>
<li>Experience with GMAW, preferred</li>
</ul></div></div><div><div><div>Behavioral Skills Required</div>
</div><div><ul><li>Strong interpersonal skills</li>
<li>Team and detail oriented</li>
<li>Ability to work independently with little supervision</li>
<li>Ability to adapt to a dynamic agenda</li>
<li>Resourceful with strong problem solving skills</li>
<li>Must be able to solve difficult customer problems</li></ul></div></div></div><br>
<div></div>
<p></p>
<div><b>Lincoln Electric is an Equal Opportunity Employer.</b> We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.</div><br>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Fort Collins
<br>
<b>Nearest Secondary Market: </b>Loveland
<br>
<b>Job Segment: </b>Technical Support, MIG Welding, Field Service, Welding, Machinist, Technology, Manufacturing</p></div>

Uhlig

<div><div><p>Uhlig LLC is a fast-growing, advanced-technology publishing company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and services to customers throughout North America, and is a national leader in the field of cross-media, variable-content publishing. Ambitious, imaginative individuals who embrace change and enjoy expanding the boundaries of traditional design and communication will thrive in our fast-paced, innovation-centered culture.</p></div><div></div><div><div><br>
<div>
<p><b>Summary:</b> Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists develop an intimate understanding of our clients&rsquo; needs in order to anticipate concerns and provide solutions.</p>
<p><b>
Description:</b> We are seeking a friendly and attentive customer service professional to join our company as a Customer Support Specialist. This position centers on effectively serving and strengthening the nationwide user base of our advanced publishing systems. As the front line of contact for the company, our Customer Support Specialists must present themselves in a professional manner while relying on their experience, good judgment and interpersonal skills to meet the challenges and needs of our customers regarding inquiries received via phone and email.</p>
<p><b>
Industry:</b> This position is part of our residential division, which provides communication solutions in both print and digital formats to condominiums, cooperatives and homeowners associations throughout the United States and Canada.</p>
<p><b>
Responsibilities: </b>Our Customer Support Specialists ensure timely resolution of all phone and email inquiries regarding our products and services. Other responsibilities include:</p>
<ul>
<li>Assisting property managers, real estate agents, title/escrow agents, mortgage processors, prospective buyers, and homeowners while selecting products on our web-based ordering systems</li>
<li>Ensuring timely delivery of products based on state regulatory requirements for residential loan closing transactions</li>
<li>Acting as a liaison to facilitate communication between our clients and web-based users</li>
<li>Maintaining up-to-date and accurate documentation of inquiries, events and transactions in our proprietary system</li>
<li>Calculating, validating and reporting daily operational performance metrics for the department(s)</li>
<li>Researching, defining and submitting client change requests to Account Management and Product Development departments</li>
<li>Accurate and timely escalation of reported issues to management, Helpdesk and Software as needed</li>
<li>Ability to develop a cursory understanding of other Uhlig departments and business partners to facilitate accurate call routing</li>
<li>Other duties as assigned</li>
</ul>
</div></div><div><div><p><b>Experience:</b> At least two years of experience in the mortgage, title and/or real estate industries is <b>preferred</b>, in such positions as customer service, product support, mortgage loan processor, loan closer, loan funder, title processor, title searcher, title examiner or title clerk. Thorough knowledge of real estate transactions, loan documents, residential underwriting principles, titles to land/homes, settlement statements and title insurance commitments is <b>also preferred</b>.</p>
<p><b>
Education:</b> A bachelor&rsquo;s degree is preferred. Equivalent work experience, with excellent references, will also be considered.</p>
<p><b>
Personal Attributes:</b> Candidates must be able to adapt to both routine and unique inquiries within a set of established parameters. Other relevant attributes include:</p>
<ul>
<li>Ability to articulate and explain our products and solutions</li>
<li>Resourcefulness and problem-solving skills</li>
<li>Excellent written communication skills</li>
<li>Strong interpersonal skills</li>
<li>Ability to adapt to change</li>
<li>Punctuality</li>
<li>Reliability</li>
<li>Attention to detail</li>
</ul>
<p><b>Technical Skills:</b> Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software, and other common tools. Familiarity with Microsoft Word and Excel is required.</p>
<p><b>
Other: </b>We work in a modern, technologically advanced office environment that promotes a courteous, collaborative culture. We offer a comprehensive benefits package that includes medical, dental, life and long-term disability insurance; 401(k) with matching; paid holidays and paid time off. We also offer generous opportunities for continuing work-related education and career advancement. Uhlig LLC is an equal opportunity employer.</p>
<p>
No agency inquiries accepted.</p>
</div>
</div><div><div><p><b>Compensation: </b>Salary<br>
<b>Benefits: </b>Comprehensive benefits package<br>
<b>Location: </b>Overland Park, KS<br>
<b>Travel: </b>None</p>
<p>
#LI-Onsite</p>
<p>
#LI-RP1</p></div></div></div></div>

InfoTrack US

<div>
 <strong>
  About InfoTrack
  <br/>
  <br/>
 </strong>
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 <br/>
 <br/>
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 <br/>
 <br/>
 This is a remote role, based in Pacific Time.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  </li>
  <li>
   Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  </li>
  <li>
   Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  </li>
  <li>
   Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  </li>
  <li>
   Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  </li>
  <li>
   Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  </li>
  <li>
   Maintain accurate and detailed records of client interactions and support requests.
  </li>
  <li>
   Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  </li>
  <li>
   Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  </li>
  <li>
   Assist with any, and all task to ensure customer satisfaction.
  </li>
  <li>
   Contribute to the success of the team and the company.
  </li>
  <li>
   Able to work collaboratively and cross-functionally with different departments.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Knowledge and Skills:
 <br/>
 <br/>
 <ul>
  <li>
   You're passionate about technology and for helping others to understand and use it.
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Strong interpersonal communication skills
  </li>
  <li>
   Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  </li>
  <li>
   Microsoft Office products, like Word and PowerPoint
  </li>
  <li>
   Knowledge of legal services industry, preferred
   <br/>
   <br/>
  </li>
 </ul>
 Education and Experience:
 <br/>
 <br/>
 <ul>
  <li>
   2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
  </li>
  <li>
   Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  </li>
  <li>
   Certifications, not applicable
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 <br/>
 <br/>
 $20.00 - $27.00 per hour
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
  <br/>
 </strong>
 <strong>
  What Sets InfoTrack apart
  <br/>
  <br/>
 </strong>
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 <br/>
 <br/>
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 <br/>
 <br/>
 <ul>
  <li>
   401(k) Match
  </li>
  <li>
   Medical, Dental, &amp; Vision Insurance
  </li>
  <li>
   Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
  </li>
  <li>
   20 Days of Paid Time Off (PTO)
  </li>
  <li>
   11 Paid Holidays
  </li>
  <li>
   "Be Me Time" off for mental health, re-charging, volunteering
  </li>
  <li>
   Matching Gift Program
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment
  <br/>
  <br/>
 </strong>
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 <br/>
 <br/>
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 <br/>
 <br/>
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>


Search 10000+ Customer support specialist jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 customer support specialist jobs Near Me

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist