customer support specialist

Point of Rental Software

<div><div><div><div><div>A little about our culture...</div><div></div><div>
Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment.</div></div><div></div><div>
About Point of Rental...</div></div></div><div><div>
At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We&rsquo;re an international company, with offices in the United States, the United Kingdom, and Australia, but we&rsquo;re run like a family business &ndash; the meetings are few, and the bonding opportunities are genuine. And though we&rsquo;re in an industry based on the concept of taking items only as long as you need them before returning them, we&rsquo;re fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We&rsquo;ll make your best better.
About the role...
We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every problem on their own &ndash; but work within POR to assist and delight our customers.
Duties &amp; Responsibilities<ul><li>
Act as first point of contact for POR customers (Phone, email, chat)</li><li>
Respond to customer requests for assistance</li><li>
Use knowledge and skills to address customer&rsquo;s needs and resolve basic problems within existing specifications and defined standards</li><li>
Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments</li><li>
Provide timely follow-up to customers and an exceptional support experience</li><li>
Provide thorough and complete case notes and documentation of customer issues</li><li>
Prioritize incoming issues and route to the appropriate resources for resolution</li></ul>
Qualifications &amp; Skills<ul><li>
Excellent customer service attitude</li><li>
Team player</li><li>
Demonstrated verbal and written communication skills</li><li>
Time Management and problem-solving skills</li><li>
Attention to detail and ability to collect and document detailed information regarding customer issues</li><li>
Ability to listen intently and understand underlying concerns</li><li>
Ability to empathize and relate to customers</li><li>
Ability to navigate any question or issue and direct customer to the right person or team to assist</li><li>
Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)</li><li>
Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)</li><li>
Project Management, technical aptitude, and analytical skills a plus</li></ul>
Job Type: Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision), 120 Hours PTO, 100% 401(k) Matching (Up to 4%). M-F, Day-Time work schedule. Open to On-Site, Hybrid, and Remote Work Environments.
The base pay range for this position is $50,000 to $55,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors.
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.</div></div></div>

Customer Support Specialist

Radancy

<div>Customer Support Specialist, Global Customer Support &ndash; Bengaluru, India 
Radancy&rsquo;s success is built on the success of our customers, and we&rsquo;re looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, you&rsquo;ll provide expert support across multiple Radancy solutions, serving as a key partner to customers navigating their day-to-day usage of our platform. We&rsquo;re looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience. Our Customer Support Specialists take a proactive, consultative approach&mdash;collaborating with clients and internal teams to provide guidance, answer questions, and deliver exceptional support in a dynamic environment. 
What does a great Customer Support Specialist do?<ul><li>
Develop deep product, technical, and functional knowledge of Radancy's Talent Acquisition Cloud and its features to deliver exceptional support to customers and users.</li><li>
Assist Radancy customers and users by offering expert guidance on both the functional and technical aspects of our suite of products, troubleshooting issues, and providing timely solutions.</li><li>
Work directly with customers and users, ensure timely response and resolution time, meeting or beating our SLA&rsquo;s; confirm accuracy on all work prior to closing tickets.</li><li>
Set up and maintain users, user profiles, workflow rules, and application settings.</li><li>
Work closely with development teams to identify, report, and resolve product issues and submit customer enhancement requests.</li><li>
Adhere to established escalation protocols for complex or high-priority issues, ensuring timely resolution by coordinating with senior support staff or technical teams as needed.</li><li>
Provide standard training and hands-on support to end users.</li><li>
Ensure all customer issues and interactions are logged accurately and comprehensively in the ticketing system, keeping track of progress, resolutions, and follow-up actions.</li><li>
Support a wide range of customers across various industries, with a focus on consistency, responsiveness, and knowledge sharing.</li></ul>
Requirements for consideration<ul><li>
Bachelor&rsquo;s Degree in Communications, Computer Science, Business or equivalent work experience.</li><li>
Fluency in English (both spoken and written) is required to effectively collaborate with global teams and support customers.</li><li>
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.</li><li>
0-2 years customer or technical support experience.</li><li>
Ability to work independently to determine best approach and action for customer outcomes.</li><li>
Ability to plan, organize, prioritize and solve problems, seeking help when necessary.</li><li>
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.</li><li>
Accountability and a sense of urgency.</li><li>
Support a wide range of customers across various industries, with a focus on consistency, responsiveness, and knowledge sharing.</li><li>
Experience with JIRA, Zendesk, understanding of HTML, CSS, JavaScript as well as XML and APIs are all a plus.</li><li>
Knowledge of software development methodologies (Scrum, Agile, Waterfall, etc.) a plus.</li></ul> 
Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:<ul><li> 
Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.</li><li>
Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.</li><li>
Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li>
Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.</li></ul> 
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.</div>

Foodics

The Job in a Nutshell We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients inquiries and requests regarding Foodics products and overall incoming communication channels In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times! What Will You Do <ul> <li>Handle and provide the correct answers for client inquiries.</li> <li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li> <li>Document communication logs into our CRM and ticketing systems with accuracy.</li> <li>Train clients on using Foodics products using multiple virtual channels.</li> <li>Report daily events to team leaders and highlight areas where more attention may be needed.</li> </ul> What Are We Looking For <ul> <li>Bachelor s degree in any major. (Preferred)</li> <li>0 - 1 year of experience in call center or customer service roles.</li> <li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li> <li>Excellent typing skills (Must).</li> <li>Comfortable and skilled in delivering training. (Preferred)</li> <li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li> <li>Is naturally strong in communication, with great ability for problem-solving.</li> <li>Comfortable in conducting routine tasks while maintaining quality standards.</li> </ul> <ul><ul> </ul> </ul>

HR Ways

About the Client:Our client is a Digital Marketing platform designed to make running ad campaigns simple and accessible for everyone, especially small businesses, startups, and entrepreneurs.About Job:Were looking for a Customer Support Specialist who is fluent in English (both written and spoken) and has a solid understanding of digital marketing and advertising platforms. The ideal candidate is proactive, dependable, and capable of delivering quick, accurate responses to customers. Youll be responsible for handling customer queries, creating and tracking JIRA tickets for technical issues, and coordinating with developers and product teams to ensure timely resolutions.<ul><li>Key Responsibilities</li><li>Provide prompt and professional support to customers through chat, email, and virtual</li><li>meetings.</li><li>Respond quickly to customer issues timely communication is a critical performance</li></ul>metric.<ul><li>Identify, reproduce, and document technical issues clearly in JIRA for the development</li></ul>team.achieved.Understand Plais ad automation tools and assist users with marketing andcampaign-related queries.Requirements<ul><li>Maintain accurate communication between customers and internal teams.</li><li>Follow up with customers to ensure their issues are fully resolved and satisfaction is</li><li>Maintain and organize internal support documentation.</li></ul><ul><li>Excellent command of English (both spoken and written).&#65279;&#65279;</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Basic understanding of online advertising and marketing platforms (Meta Ads, Google</li><li>Ads, TikTok Ads, etc.).</li><li>Experience using JIRA or similar issue-tracking systems.</li></ul><ul><li>Familiarity with customer support tools (e.g., Intercom, Zendesk, or HubSpot).</li><li>High accountability and responsiveness especially during customer-active hours.</li></ul>Working Hours (Karachi Time)Since most customers are in European and U.S. time zones, flexibility is essential. Recommended availability: Between 4:00 PM to 2:00 AM (PKT). However, as this is a responsibility-based role (not strictly time-based), if any major issue occurs between 5:00 PM and 4:00 AM, the candidate must immediately report, create a JIRA ticket, and respond to the customer. The candidate should remain reachable during active support hours to ensure quick response to urgent matters.&#65279;Working Days: Monday to FridayWorking timings: 4:00 PM - 2:00 PM AMLocation: Remote (Karachi Only)Benefits:<ul><li>&#65279;Remote Setup</li><li>&#65279;Yearly Bonuses</li></ul>About HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: Hybrid remote in Karachi

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
 </li>
 <li>
 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
 <li>
 You have great Computer, Office and Google suite skills or experience with other similar platforms
 </li>
 <li>
 You possess excellent troubleshooting and multi-tasking skills
 </li>
 <li>
 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
 </li>
 <li>
 You are comfortable working in a startup environment
 </li>
 <li>
 You are committed to drive continuous Customer Satisfaction improvement
 </li>
 <li>
 You have great attention to detail at a high speed
 </li>
 <li>
 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Invygo

<div>As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
What you will do<ul>
<li>
Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned</li>
<li>Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally.</li>
<li>Handle many requests &amp; solve complaints with ease and confidence.</li>
<li>Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics.</li>
<li>Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.</li>
</ul>
Requirements<ul><li>
Work experience in Customer Service or Customer Experience industry</li></ul><ul>
<li>Fluent English is a must</li>
<li>Flexibility to work from office</li>
<li>You have great Computer, Office and Google suite skills or experience with other similar platforms</li>
<li>You possess excellent troubleshooting and multi-tasking skills</li>
<li>You are extremely organized and able to structure your day to achieve your targets.</li>
</ul>What we like<ul>
<li>You are passionate about helping people and have outstanding communication skills</li>
<li>You are comfortable working in a startup environment</li>
<li>You are committed to drive continuous Customer Satisfaction improvement</li>
<li>You have great attention to detail at a high speed.</li>
<li>You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven&rsquo;t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.</li>
<li>You are a great team player and appreciate to work both individually and as a team.</li></ul></div>

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