customer support specialist

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Support Specialist &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 
 Location: BR-Al Barsha Branch, Dubai
 
 
 
 
 Role Purpose:
 
 
 
 <ul>
 <li>
 To assist customers in their banking requirements by delivering high quality service while projecting ADIB&rsquo;s professional image in all interpersonal dealings.&nbsp; &nbsp;
 </li>
 </ul>
 
 
 
 Key Accountabilities of the role:&nbsp;
 
 
 
 These are the main responsibilities of this role&nbsp;
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Maintaining a high level of service attitude towards customers.&nbsp;
 </li>
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 Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
 </li>
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 Handling general walk in inquiries in a pleasant manner regarding ADIBs products &amp; services and directing the customers to the respective service areas.
 </li>
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 General administrative work which may include preparation of memos, customer letters, filing etc.,
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 Delivery of cheque books and ATM cards to customers&nbsp;
 </li>
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 Handling and delivering captured card issues on account of customers
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 Delivery of covered cards to customers
 </li>
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 Delivery of returned cheques to customers
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 Perform any other responsibilities entrusted by Branch management from time to time.&nbsp;
 </li>
 </ul>
 
 
 
 Specialist skills / Technical knowledge required for this role:
 
 
 
 <ul>
 <li>
 Knowledge of ADIB&rsquo;s Retail &amp; institutional Banking products &amp; services
 </li>
 <li>
 Knowledge of ADIB&rsquo;s Operational Policies &amp; Procedures
 </li>
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 Knowledge of UAE banking practices, regulations &amp; risks
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 Thorough Knowledge of all the Regulations issued by Central Bank of UAE
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 Fair knowledge of service standards&nbsp;
 </li>
 <li>
 Knowledge of Cross Sales&nbsp;
 </li>
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 Computer skills
 </li>
 </ul>
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 This position is for UAE Nationals only.
 
 
 
 &nbsp;
 
 
</div>

Customer Support Specialist

Canopy

<div>
 
 Customer Support Specialist - Tier 1
 
 
 
 
 Canopy, Utah
 
 
 
 
 About Us
 
 
 
 Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
 
 
 Our goal is to help our clients unlock the firm they've always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
 
 
 Click here to see why our clients love Canopy.
 
 
 Interested in learning more about Canopy &amp; the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
 
 
 
 The Opportunity
 
 
 
 As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels.
 
 
 Canopy has earned a reputation for fast, friendly and efficient customer support. Through earnest desire to learn and progress, you will build upon this reputation. This is not a role in which you simply answer phones and read from a script. You will think critically to help to create new pathways for our customers, outline solutions, and form the foundation of a rapidly-growing company and team.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Anticipate and resolve customer issues in a professional and timely manner
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 Provide superior customer service and remote troubleshooting assistance
 </li>
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 Take ownership of customer issues and advocate for their needs, adjusting urgency and escalation based on customer context and issue severity
 </li>
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 Develop sound understanding of Canopy's current and upcoming features
 </li>
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 Identify opportunities to answer questions, even before they are asked
 </li>
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 Explain step-by-step instructions and assist users in navigation through software
 </li>
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 Drive value to customers by informing them of new resources and products that will make an impact on their businesses
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 Maintain a positive and patient attitude with all customers
 </li>
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 Coordinate within the organization for technical and account level issues
 </li>
 <li>
 Help improve and perfect processes across the support organization
 
 
 </li>
 </ul>
 
 What we're Looking For
 
 
 
 <ul>
 <li>
 A self-starter with desire to take ownership of the role and above responsibilities
 </li>
 <li>
 Tech-savvy with the ability to learn software and new tools quickly
 </li>
 <li>
 Organizational skills, creativity, and a solution-oriented focus
 </li>
 <li>
 Willingness to learn about tax resolution industry and IRS forms as they relate to the software and its functions
 </li>
 <li>
 Excellent written and verbal communication skills in the English language
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 <li>
 Ability to pivot with a growing company and accept new challenges
 </li>
 <li>
 Be able to type at 50 wpm or faster
 </li>
 <li>
 Excitement about implementing and utilizing AI in day to day work flows
 
 
 </li>
 </ul>
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Work a consistent and reliable full-time schedule, including adherence to assigned shifts, breaks, and attendance expectations.
 </li>
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 Schedule: Typically 40 hours per week, Monday through Friday. In-office, MWF. Individual schedules may vary slightly based on team needs and role responsibilities. May require evening or weekend coverage depending on team rotation and seasonality.
 </li>
 <li>
 Ability to sit or stand at a desk for extended periods of time, while using a computer for extended periods.
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 Ability to operate a computer throughout the day.
 </li>
 <li>
 Ability to communicate clearly and professionally in writing and verbally, with external customers and internal employees, via phone and computer systems (with or without reasonable accommodations).
 </li>
 <li>
 Ability to use sales tools such as Salesforce, Intercom, Google Suite, Slack.
 </li>
 <li>
 Maintain focus and professionalism in high-pressure situations.
 
 
 </li>
 </ul>
 
 We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
 
 
 
 
 Bonus Points If You Have:
 
 
 
 <ul>
 <li>
 Experience in support ticketing systems
 </li>
 <li>
 Previous customer service and support experience
 </li>
 <li>
 2-3 years experience in a call center environment
 </li>
 <li>
 Experience in the accounting &amp; tax software space
 
 
 </li>
 </ul>
 
 Why You Want to Work Here:
 
 
 
 🌴 Flexible Paid Time Off -
 
 that you're actually encouraged to use plus 10 company holidays!
 
 
 
 ❤️&zwj;🩹 Health Benefits -
 
 including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
 
 
 
 💰 401(k) -
 
 we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
 
 
 
 🧠 Mental Health -
 
 all employees have access to Impact Suite &amp; to our Employee Assistance Program (EAP).
 
 
 
 👶 Paid New Parent Leave &amp; Birthing Parent Leave -
 
 so you're able to care for your little ones.
 
 
 
 ➕ Supplemental Benefits -
 
 including 100% company paid Basic Life &amp; AD&amp;D insurance and long &amp; short-term disability coverage.
 
 
 
 🌟 Nectar -
 
 our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
 
 
 
 🥳 Company Events
 
 - including monthly company-wide meetings, summer parties, and more.
 
 
 
 💡 DEIB Committee
 
 - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
 
 
 
 ☕ Fully-stocked kitchen -
 
 Keto? Vegan? Flexitarian? Mandalorian? We've got you covered.
 
 
 
 
 Our Values:
 
 
 
 We approach our work every day with a few things in mind:
 
 
 🔑 Own -
 
 we own this place! We focus on outcomes, holding ourselves &amp; each other accountable.
 
 
 
 🏆 Win -
 
 we win by delighting our customers with the very best products and services.
 
 
 
 👍 Do Good -
 
 we work hard to be good people!
 
 
 
 💡 Embrace Curiosity &amp; Candor -
 
 we approach everything with curiosity &amp; we understand that candor is kindness and give the gift of feedback.
 
 
 
 
 🚀
 
 Act Startup Fast
 
 - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
 
 
 
 To learn more about us &amp; our values, click here.
 
 
 Interviewing @ Canopy:
 
 
 We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
 
 
 <ul>
 <li>
 Once your application is received, we will review it and get back to you if we feel like it's a mutual fit!
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 20 minute phone call with the People Team
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 45-60 minute video or in-person interview with the Hiring Manager
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 1-3 rounds of interviews depending on the role
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 Final Interview
 
 
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 </ul>
 Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
 
 
 
 Remember:
 
 This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews&mdash;our hiring teams will always make sure to save time for questions at the end!
 
 
 
 Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
 
</div>

Customer Support Specialist - Tier I

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 3000(Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>3 years experience in Sales</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 3000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED3,000.00 per monthWork Location: In person

Customer Support Specialist Sales (Female)

BriteLock Self Storage

Property Manager &amp; Customer Support Specialist (Part-Time)Pay$15.00 - $18.00 per hour (Depending on Experience)Job TypePart-Time, W-2 (Non-Exempt)Job DescriptionAre you an organized, dependable self-storage professional who enjoys balancing customer service, property oversight, and administrative support? Do you thrive when working independently, following established processes, and helping maintain high standards across multiple locations?BriteLock Self Storage is hiring a Part-Time Property Manager &amp; Customer Support Specialist to support our Colorado portfolio, including Aurora, Conifer, Colorado Springs, and Denver.This position is ideal for someone who enjoys a combination of site visits, customer interaction, collections, and operational support. The role offers flexibility while providing consistent hours and clear expectations.What You'll Be DoingThis role combines field support, property management responsibilities, and customer service functions throughout our Colorado locations.Property Inspections &amp; Site Audits<ul><li>Conduct routine walkthroughs at assigned facilities.</li><li>Verify lock status and overlocks.</li><li>Inspect gates, fences, lighting, signage, and security systems.</li><li>Identify maintenance concerns and submit detailed reports.</li><li>Take and upload property photos during each site visit.</li></ul>Customer Service &amp; Leasing Support<ul><li>Assist prospective customers with rentals and reservations.</li><li>Respond to customer inquiries regarding unit availability, pricing, and facility policies.</li><li>Support move-ins, move-outs, and account management activities.</li><li>Deliver exceptional customer service while maintaining professionalism.</li></ul>Delinquency &amp; Collections<ul><li>Contact tenants regarding past-due balances.</li><li>Perform collection activities in accordance with company policies and state lien laws.</li><li>Assist with overlock verification, auction preparation, and delinquency reduction efforts.</li></ul>Administrative Support<ul><li>Maintain accurate customer account notes.</li><li>Complete required reports and documentation.</li><li>Utilize company software platforms to manage customer accounts and operational tasks.</li><li>Assist with various projects supporting the Colorado region.</li></ul>Work Model, Schedule &amp; TravelWork ModelHybrid Field-Based PositionSchedulePart-Time, up to 16-24 hours per week depending on business needs.TravelRegular travel between Aurora, Conifer, Colorado Springs, and Denver locations is required. Mileage reimbursement is provided for approved business travel between facilities.FlexibilitySchedule may vary based on property needs, inspections, delinquency efforts, and special projects.What We're Looking ForExperience<ul><li>Previous self-storage experience strongly preferred.</li><li>Property management experience in residential, commercial, retail, or storage environments preferred.</li></ul>Reliability<ul><li>Ability to work independently with minimal supervision.</li><li>Strong organizational and time-management skills.</li><li>Consistent attendance and dependable transportation.</li></ul>Customer Service<ul><li>Professional communication skills both in person and over the phone.</li><li>Ability to handle difficult customer situations professionally and confidently.</li></ul>Technical Skills<ul><li>Comfortable using web-based software systems, email, and Microsoft Office or Google Workspace.</li><li>Experience with self-storage software platforms is a plus.</li></ul>Requirements<ul><li>Valid driver's license and reliable transportation.</li><li>Ability to pass a background screening prior to employment.</li></ul>Why BriteLock?At BriteLock Self Storage, we value accountability, professionalism, and customer service. Our team members enjoy autonomy, clear expectations, and the opportunity to contribute directly to the success of our facilities. If you're looking for a flexible part-time role with a growing self-storage company, we'd love to hear from you.Benefits<ul><li>Mileage reimbursement for approved inter-property travel</li><li>Flexible scheduling</li><li>Paid training</li><li>Access to company systems, tools, and ongoing support</li><li>Opportunity for growth within a growing self-storage organization</li></ul>Work LocationIn Person &ndash; Aurora, Conifer, Colorado Springs, and Denver, ColoradoPay: $17.00 - $19.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Hybrid remote in Denver, CO 80221

Assistant Property Manager & Customer Support Specialist (Part-Time)

<div>
 This is an exempt level position.
 
 
 
 Position Summary
 
 
 
 Reporting to the VP Global Mint the role will directly support accounting and data analytics requirements of the business and finance organization. The role requires a deep understanding of manufacturing cost accounting, financial analysis and workflow automation to assimilate multiple sources of information to guide critical accounting, manufacturing, sales, and strategy decisions. The position requires strong business, data analysis and cost accounting acumen and will be required to effectively communicate and collaboration across all functional groups from management, sales, operations, supply chain, marketing, accounting, credit, procurement, and regulatory. This will be a highly visible role within a fast growing food and oral care ingredient business backed by one of the largest and most reputable global food ingredient companies.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Financial Analysis, Reporting and Actions: Partner with leadership, operations, and commercial teams to compile and analyze data for cost models, financial reports, position risk, and managerial dashboards. Utilize ERP systems like Adage to generate insights on sales trends, inventory levels, inventory aging, customer history, financial forecasting, and contract/order statuses. Help develop budgets and ensure the sales forecast and budget is updated monthly.
 </li>
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 Accounting Cost Management: Lead the annual review of actual vs. standard costing for manufacturing bill of materials. Collaborate with operations and commercial teams to adjust standards as needed, ensuring alignment with production realities and market conditions.
 </li>
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 Data Analytics and ERP Expertise: Develop proficiency in Adage, Assistics and SalesForce to support accounting and data analytics tasks. Create and maintain comprehensive dashboards for tracking key performance indicators, including sales volumes, open orders, inventory positions, and actual vs. budget performance, in collaboration with IT and functional groups.
 </li>
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 Pricing Strategy and Management: Design and maintain a dynamic pricing matrix that integrates standard costs and allows for pricing sensitivity analysis. Ensure accurate pricing records, BOM's for the commercialization of new items, packaging codes, and product-specific minimum order quantities in ERP systems.
 </li>
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 Process Improvement: Identify opportunities to enhance and automate workflow by developing and implementing new procedures and features. Support the VP Global Mint on ad hoc projects, such as special analyses or operational initiatives, to drive efficiency and strategic goals.
 </li>
 <li>
 Stakeholder Collaboration: Communicate pricing, product descriptions, and customer profile details with internal teams and external partners. Maintain accurate customer profiles, product characteristics, and off-site manufacturing cost structures to support consistent and transparent operations. Proactively assist in development of plans for utilization of slow moving inventory. Support leadership with ad hoc requests.
 
 
 </li>
 </ul>
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Works with urgency and a strong owner&rsquo;s mindset
 </li>
 <li>
 Strong data analysis skills, proficient in Excel and BI tools, with ability to automate workflows and derive actionable insights from complex data
 </li>
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 Identifies, communicates, and resolves issues effectively, making decisions based on multiple information sources
 </li>
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 Deep understanding of ERP systems, particularly in accounting, finance, and credit functions
 </li>
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 Detail-oriented with strong problem-solving and logical reasoning skills
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 Thrives in a global, multi-cultural, cross-functional environment
 </li>
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 Proactively identifies opportunities to add value beyond core responsibilities
 </li>
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 Strong knowledge of U.S. GAAP, especially in inventory and manufacturing accounting
 </li>
 <li>
 Proficient in Microsoft Office suite
 
 
 </li>
 </ul>
 
 Education Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance related field, required
 
 
 </li>
 </ul>
 Excited about this role but don&rsquo;t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
 
 
 ADM requires the successful completion of a background check.
 
 
 REF:106774BR
 
 
 Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
 
 
 If hired, employees will be in an &ldquo;at-will position&rdquo; and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
 
 
 The pay range for this position is expected to be between:
 
 
 $67,100.00 - $120,000.00
 
 
 
 Benefits And Perks
 
 
 
 Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
 
 
 <ul>
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 Physical wellness &ndash; medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
 </li>
 <li>
 Financial wellness &ndash; flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers&rsquo; compensation, legal assistance, identity theft protection.
 </li>
 <li>
 Mental and social wellness &ndash; Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
 
 
 </li>
 </ul>
 
 Additional Benefits Include
 
 
 
 <ul>
 <li>
 Paid time off including paid holidays.
 </li>
 <li>
 Adoption assistance and paid maternity and parental leave.
 </li>
 <li>
 Tuition assistance.
 </li>
 <li>
 Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
 
 
 </li>
 </ul>
 *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
 
 
 
 #IncludingYou
 
 
 
 Diversity, equity, inclusion and belonging are cornerstones of ADM&rsquo;s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments &mdash; environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
 
 
 We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
 
 
 
 About ADM
 
 
 
 At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We&rsquo;re a global leader in human and animal nutrition and the world&rsquo;s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
 
 
 
 Req/Job ID
 
 
 
 106774BR
 
 
</div>

Finance and Customer Support Specialist - Kalamazoo, MI

Plustek Technology Inc

<div><div><div>Job Title: Technical Support Specialist</div><div> 
</div>
<div>We are looking for a teammate in the Technical Support Specialist position who is a responsible, patient, and energetic technical problem solver. The primary role is to provide outstanding service and support to our customers.</div>
<div></div>
<div>Job Duties</div>
<ul><li>To provide proactive technical support and services for customers who need assistance on all company products via telephone calls, email, live chat, and FAE ticketing systems;</li>
<li>To provide technical support services to enhance the company&rsquo;s image and to satisfy customer needs;</li>
<li>To provide answers to customers by identifying problems, researching solutions, and guiding the client through corrective steps;</li>
<li>Work with clients remotely with or without remote assistance software;</li>
<li>To provide customer service includes product testing, RMA shipment delivery &amp; tracking, evaluation delivery &amp; return;</li>
<li>Collect field feedback and follow up issue tracking;</li>
<li>Co-work with the product team for issue tracking and follow-up;</li>
<li>Document solutions with FAQs and &ldquo;How-To&rdquo; documents;</li>
<li>Record each incident into the system and provide weekly and monthly reports;</li>
<li>Other tasks assigned</li>
</ul><div>Requirements</div>
<ul><li>Associate or bachelor&rsquo;s degree or equivalent combination of training and experience</li>
<li>2 - 3 years of Technical Support and related experiences</li>
<li>Familiar with Windows, Mac OSX, Android, and iOS</li>
<li>Experience in surveillance is a PLUS</li>
<li>Excellent phone, written, and oral communication skills</li>
<li>Motivated and a fast learner</li></ul></div></div>

Technical Support Specialist

Grand Canyon University

<div><div>Grand Canyon University is seeking a customer‑focused and tech‑savvy Technical Support Specialist to provide exceptional support to students accessing their online classroom environment. This role is essential in ensuring that students receive timely, accurate, and solution‑oriented assistance through phone, email, live chat, and social media channels. The Technical Support Specialist plays a key part in supporting student success by troubleshooting technical issues, guiding users through system navigation, and delivering a positive and professional support experience.
This position requires strong communication skills, the ability to work efficiently in a high‑volume call center environment, and a commitment to delivering service that reflects GCU&rsquo;s mission and student‑centered values. The Specialist will collaborate with internal teams to resolve complex issues, maintain detailed documentation, and consistently meet performance and quality standards. This role supports students during the 3PM&ndash;12AM shift and requires adaptability, patience, and a desire to help learners overcome technical barriers.</div>
ESSENTIAL FUNCTIONS (include, but are not limited to, the following:<ul><li>
Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.</li><li>
Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.</li><li>
Handles advanced issues related to browser troubleshooting for supported applications.</li><li>
Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.</li><li>
Works with team members and other GCU departments on behalf of the customer to resolve issues.</li><li>
Consistently meets first contact resolution metrics.</li><li>
Works alternate shift hours as assigned to handle the call in/ticket requests.</li><li>
Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.</li><li>
Determine when to escalate issues to management level for assistance.</li><li>
Inform management of persistent and recurring issues</li><li>
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues</li><li>
Comfortably navigate multiple applications to research solutions</li><li>
Multitask in systems while patiently providing step-by-step instructions</li><li>
Calmly provide conflict resolution</li><li>
Navigate frustrated customer situations</li><li>
Work independently with discipline in a virtual environment</li><li>
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.</li><li>
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment</li></ul>
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, &amp; ABILITIES:<ul><li>
Must have a customer-focus, service orientation and professional and courteous manner.</li><li>
Ability to work on simultaneous multiple cases effectively</li><li>
Solid problem solving/trouble shooting skills with strong attention to detail.</li><li>
Able to demonstrate personal ownership of all customers&rsquo; issues and follow through to obtain desired results</li><li>
Skilled in determining why and how, what steps or procedures are required in problem resolution.</li><li>
Ability to learn University E-Learning software and applications.</li><li>
Ability to function in a fast-paced call center environment</li><li>
Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.</li><li>
Excellent communication skills, written and verbal, to transmit information accurately and understandably.</li><li>
Team player with adaptability to changes in workload, systems, and processes.</li><li>
The ability to multi-task, prioritize, and remain detail-oriented.</li><li>
Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.</li></ul>
EDUCATION &amp; EXPERIENCE:<ul><li>
Call center or technical support experience highly desirable.</li><li>
Must be able to pass pre employment background check.</li><li>
Previous experience with University e-learning environments and software preferred but not required.</li></ul>
#INDLOPESUP</div>

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10000 customer support specialist jobs Near Me

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Technical Support Specialist