customer support specialist

Dolphin Advanced Technology Services

We are seeking a detail-oriented Customer Operations Specialist to join our team. This role is essential in maintaining excellent customer relationships, supporting internal processes, and ensuring smooth operations across our service delivery platforms. The ideal candidate will be a problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.Key ResponsibilitiesCustomer Service &amp; Support<ul><li>Resolve customer issues via email, chat, and phone regarding billing, rates, and technical matters</li><li>Handle maintenance requests for client accounts on file</li><li>Provide comprehensive support for core company products (DERPS, Dolphin POS)</li><li>Focus on customer retention through quality service delivery and proactive issue resolution</li><li>Work to prevent client churn by addressing concerns promptly and effectively</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to all incoming emails on time</li><li>Manage application onboarding processes for new clients</li><li>Organize and maintain documentation systems</li><li>Support ticket management for agents across all departments</li><li>Ensure smooth onboarding experiences for new customers</li><li>Help streamline processes to improve customer experience during onboarding and technical support</li><li>Provide guidance on the effective use of the DERPS/CRM system to optimize workflow processes</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct audits of tickets and issues to identify patterns and prevent recurring problems</li><li>Identify and resolve billing discrepancies and incorrect charges</li><li>Support financial and collections processes through proper billing procedures using DERPS</li><li>Collaborate with the team to eradicate repeat issues and improve overall service quality</li><li>Assist in maintaining accurate financial records and reporting</li></ul>Required Qualifications<ul><li>8+ years of customer service experience, preferably in a technical or SaaS environment</li><li>Strong communication skills (written and verbal)</li><li>Proficiency with CRM systems and help desk software</li><li>Experience with billing systems and financial processes</li><li>Technical Associate's degree preferred</li><li>Excellent problem-solving and analytical skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Technical troubleshooting experience</li></ul>Work EnvironmentThis position requires strong multitasking abilities and the capacity to handle various customer touchpoints simultaneously. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and operational efficiency.Timings: 07 pm to 3 am Pakistan Standard TimeJob Type: Full-timeWork Location: Remote

Customer Support Specialist

OneBullEx

<div>
 
 
 OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.
 
 
 We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Issue Handling
 
 
 
 <ul>
 <li>
 Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)
 </li>
 <li>
 Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns
 </li>
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 Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks
 </li>
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 Provide accurate guidance on platform features, product rules, and campaign policies
 </li>
 <li>
 Ticket Management &amp; Issue Escalation
 </li>
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 Accurately record and categorise user-submitted tickets and inquiries
 </li>
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 Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)
 </li>
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 Follow up on complex cases to ensure closure and provide timely user updates
 
 
 </li>
 </ul>
 
 Complaints &amp; Risk Alerts
 
 
 
 <ul>
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 Receive and properly handle user complaints to improve customer satisfaction
 </li>
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 Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed
 </li>
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 User Education &amp; Documentation Feedback
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 Guide users in learning how to use platform features, trading tutorials, and official documentation
 </li>
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 Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs
 
 
 </li>
 </ul>
 
 Operational &amp; Campaign Support
 
 
 
 <ul>
 <li>
 Answer questions regarding campaign rules, reward distribution, and task progress
 </li>
 <li>
 Support new feature or campaign launches by preparing unified responses and FAQs in advance
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred
 </li>
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 1+ years of experience in internet, trading, or fintech customer support roles preferred
 </li>
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 Familiar with digital assets and basic contract trading concepts and terminology
 </li>
 <li>
 Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude
 </li>
 <li>
 Able to work shifts, including nights and public holidays
 
 
 </li>
 </ul>
 
 Skill Requirements
 
 
 
 <ul>
 <li>
 Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)
 </li>
 <li>
 Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)
 </li>
 <li>
 Basic data literacy to categorise and summarise tickets independently
 </li>
 <li>
 Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage
 </li>
 <li>
 Experience managing or supporting Telegram/Discord communities
 </li>
 <li>
 Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs
 </li>
 <li>
 Experience working alongside AI-powered customer service systems or AI agents
 
 
 </li>
 </ul>
 
 Why Join OneBullEx
 
 
 
 <ul>
 <li>
 Early Impact &ndash; Play a key role in shaping our hybrid AI + human customer service framework from the beginning
 </li>
 <li>
 Growth Trajectory &ndash; Join a fast-scaling platform with global ambitions and long-term career potential
 </li>
 <li>
 Dynamic Culture &ndash; Be part of an international, high-performance team in a rapidly evolving industry
 </li>
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 Attractive Package &ndash; Competitive salary and benefits, with full relocation support to Dubai
 </li>
 </ul>
</div>

Everhires

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
 </li>
 <li>
 Troubleshoot and resolve software issues, escalating complex problems to the technical team as needed.
 </li>
 <li>
 Educate customers on product features and best practices to enhance their experience and efficiency.
 </li>
 <li>
 Document customer interactions and feedback in our support ticketing system for future reference and improvements.
 </li>
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 Collaborate with product and engineering teams to relay customer feedback and contribute to product development.
 </li>
 <li>
 Stay updated on product features, industry trends, and best practices to provide informed support.
 </li>
 <li>
 Collaborate with various departments identify patterns in support requests and contribute to the development of knowledge base articles and FAQs.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Excellent communication skills in Arabic and English, both written and verbal.
 </li>
 <li>
 Strong problem-solving skills to identify issues, analyze root causes, and provide effective solutions.
 </li>
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 Ability to work independently and as part of a team in a fast-paced environment.
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 Ability to navigate customer databases, ticketing systems, and knowledge bases to provide accurate information.
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 Demonstrated ability to adapt to changing priorities, procedures, and customer needs in a fast-paced environment.
 </li>
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 Proven capability to multitask effectively by managing multiple customer inquiries simultaneously.
 </li>
 <li>
 Ability to input data quickly and accurately while maintaining focus on customer interactions.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field or equivalent experience.
 </li>
 <li>
 1+ years of experience in customer support, preferably in a SaaS environment.
 </li>
 </ul>
</div>

ANDAAZ FASHION

<div><h3 class="jobSectionHeader">About Company:</h3>
Andaaz Fashion is a Delhi-based fashion e-commerce brand that offers a wide range of ethnic and contemporary wear to customers worldwide. It focuses on quality and customer satisfaction. 

<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Handle customer interactions across multiple channels, including calls, chats, emails, leads, and social media platforms.</li><li>
Respond promptly to customer inquiries and provide accurate, valid, and complete information using the right tools and processes.</li><li>
Manage order-related queries, including order status, returns, exchanges, cancellations, and product-related information.</li><li>
Build and maintain strong relationships with customers through open, interactive, and professional communication.</li><li>
Resolve customer complaints effectively by identifying issues, providing appropriate solutions, and following up to ensure resolution.</li><li>
Maintain detailed records of customer interactions, feedback, and actions taken.</li><li>
Collaborate with internal teams (merchandising, logistics, operations) to ensure smooth order fulfillment and service delivery.</li><li>
Identify recurring issues and escalate to management for process improvements.</li><li>
Meet performance targets, including response time, resolution rate, and customer satisfaction scores.</li></ul>
<h3 class="jobSectionHeader">Candidate Requirements</h3>
<ul><li>Male candidates only.</li><li>
Minimum 1-2 years of experience in customer support, preferably in a BPO voice process or premium domestic process.</li><li>
Strong communication skills in English (both written and spoken)</li><li>
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li><li>
Familiarity with CRM systems, MS Office, and e-commerce platforms will be an advantage.</li><li>
Must be comfortable with rotational shifts and rotational weekly offs (70-day shift, 30-night shift).</li><li>
Problem-solving attitude with patience and empathy in handling customers.</li></ul></div>

TaskUs

TaskUs Egypt is Hiring!We&rsquo;re launching a first-of-its-kind Cryptocurrency &amp; FinTech account &mdash; and we want you on the team!-Al-Sheikh Zayed &ndash; Skywalk Mall -100% Non-Voice (Email &amp; Chat only)We&rsquo;re looking for:<ul><li>Excellent English (B2+/C1)</li><li>Critical thinking &amp; adaptability</li><li>Eagerness to learn (Finance/FinTech background = plus!)</li></ul>Join us and be part of a pioneering project shaping the future of FinTech.DM me or apply today!Job Type: Full-timePay: E&pound;16,500.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>

Twenty 8 Twenty

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.Key Responsibilities:<ul><li>Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.</li><li>Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).</li><li>Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.</li><li>Communicate with Amazon Seller Support, escalating unresolved issues when necessary.</li><li>Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.</li><li>Analyze performance metrics and trends to prevent future violations and improve seller metrics.</li><li>Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.</li><li>Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.</li><li>Maintain accurate logs and documentation of issues and resolutions for future reference.</li></ul>Qualifications:<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: Minimum 2&ndash;3 years of relevant experience in Amazon customer service and account health management.</li><li>Skills Required:</li><li>Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.</li><li>Experience in writing effective appeals and Plan of Action (POA) documents.</li><li>Fluent in English (written and spoken) with professional communication skills.</li><li>Problem-solving mindset and ability to work under pressure.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Knowledge of international e-commerce operations and customer expectations.</li></ul>Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In person

Amazon Customer Support Specialist

elmenus

<div>
 
 Job Description
 
 
 
 In this role, you'll be the hero for our customers, by:
 
 
 <ul>
 <li>
 Providing exceptional customer service through various channels
 </li>
 <li>
 Effectively troubleshooting customer issues and finding solutions
 </li>
 <li>
 Championing a positive customer experience and building strong relationships
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 Do You
 
 
 
 Has at least 1 year experience as customer service?
 
 
 Excellent English speaker?
 
 
 Have a bachelor's degree or any relevant degree?
 
 
 Thrive in a fast-paced environment where you can help others?
 
 
 Possess excellent communication and problem-solving skills?
 
 
 Enjoy building relationships and exceeding customer expectation
</div>

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