customer support specialist

PulseMediaNL (LATAM REGION)

<div>
 Position Summary
 
 
 We are seeking a dedicated and solution-oriented Customer Support Specialist to deliver exceptional service and ensure positive customer experiences across multiple communication channels. In this role, you will act as a key point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a professional and timely manner.
 
 
 The ideal candidate is empathetic, detail-oriented, and skilled at navigating customer conversations with patience and confidence. This position is well suited for individuals who thrive in remote environments and are committed to maintaining high service standards.
 
 
 Key Responsibilities
 
 
 
 As a Customer Support Specialist, You Will
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently
 </li>
 <li>
 Provide clear and accurate product or service information
 </li>
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 Escalate complex cases to appropriate departments when necessary
 </li>
 <li>
 Maintain detailed records of customer interactions in CRM systems
 </li>
 <li>
 Follow internal service guidelines and performance metrics
 </li>
 <li>
 Identify recurring issues and suggest process improvements
 </li>
 <li>
 Ensure customer satisfaction through proactive communication and follow-up
 
 
 </li>
 </ul>
 Your work will play a vital role in building customer trust and long-term loyalty.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer support, customer service, or a related field
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent problem-solving and conflict resolution abilities
 </li>
 <li>
 Ability to multitask and manage time effectively
 </li>
 <li>
 Comfortable using CRM platforms and support tools
 </li>
 <li>
 Self-motivated and capable of working independently
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote environment
 </li>
 <li>
 Flexible scheduling based on operational needs
 </li>
 <li>
 Performance-based evaluation standards
 </li>
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 Ongoing training and development support
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
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 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope may evolve based on business needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service Excellence, Customer Support, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Support, Live Chat Support, Email Support, Call Center Operations, Conflict Resolution, Problem Solving, Communication Skills, Active Listening, Customer Retention, Customer Satisfaction (CSAT), Technical Support, Troubleshooting, Remote Work, Multitasking, Time Management, Escalation Management, Process Improvement, Cross-Functional Collaboration, Service Level Agreements (SLA), Customer Experience (CX), Relationship Building, Adaptability, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for customer-focused professionals who are passionate about delivering outstanding service and creating meaningful customer experiences.
</div>

Customer Support Specialist

Premio Travel and Tours

Job Description: We are looking for a motivated Customer Support Specialist to join our team. The role involves handling customer calls, assisting with inquiries, and supporting sales activities while providing excellent customer service.Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Assist customers with product information and support</li><li>Promote products and help generate sales</li><li>Resolve customer issues in a professional manner</li><li>Maintain records of customer interactions</li></ul>Requirements:<ul><li>Good communication skills</li><li>Ability to handle customer calls confidently</li><li>Basic computer knowledge</li><li>Sales experience is a plus</li><li>Positive and customer-focused attitude</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

OnRamp

<div><h1 class="jobSectionHeader">About OnRamp</h1>
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we&rsquo;re redefining how companies bring new customers online.
OnRamp is expanding, recently opening an office just steps from South Station in Boston. As part of this expansion, we're looking for a Customer Support Specialist who wants to help build the future model of support. In this role, you will bring creative approaches to our customers and internal processes across Customer Success. Be a product expert, bring an AI first approach, expand the knowledge base, help our customers and our team take customer onboarding to the next level!
As a Customer Support Specialist, you will be responsible for working directly with OnRamp customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, OnRamp. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.
In this fast growing environment, career paths for successful Customer Support Specialists could include Senior Support Specialist, Customer Success Manager (CSM), Business Development Manager (BDR) or Sales Engineer (SE). Do you learn applications in depth and help others? This is a role that will allow you to show your expertise and grow with the company.
In this role, you will:<ul><li>
Communicate with customers via phone and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries</li><li>
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible</li><li>
Identify and diagnose software issues to fix and improve the product experience for our customers</li><li>
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry</li><li>
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through expanded use of our software</li><li>
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall OnRamp experience in mind</li><li>
Collaborate within OnRamp (with teams such as Customer Success and Product) to retain and grow customers on our platform</li><li>
Be a thoughtful engine to improve our product by surfacing trends and ideas to the Product Management team</li><li>
Create and maintain help documents</li><li>
Manage internal processes and systems used to organize and deliver the post sales experience</li><li>
Be a role model and a trusted advisor by showcasing OnRamp values and a customer centric approach in every customer interaction</li></ul>
We are looking for people who:<ul><li>
Are fluent in English</li><li>
AI first approach, self-motivated, always curious, consistently eager to learn, with a growth mindset</li><li>
Are performance oriented and demonstrate a strong customer first mentality by consistently providing customers high quality service</li><li>
A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!</li><li>
Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer</li><li>
Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role</li><li>
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support</li><li>
Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts</li><li>
Embody our customer first values and add to our company culture</li><li>
Comfortable with working across phone, email and zoom</li><li>
Comfortable with a hybrid work arrangement of 3 days in the office and up to 2 days remote. Occasional onsite, company meetings and events will require in person attendance for a particular or particular set of days</li><li>
Pylon, Pylon AI Bot, Fathom, Salesforce and HubSpot knowledge and willingness to learn more are a plus</li></ul>
Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.<h1 class="jobSectionHeader">
Why OnRamp</h1><ul><li>
Work directly with enterprise and mid-market clients, including Fortune 15 companies</li><li>
Join a high-growth SaaS company that just raised its $15M Series A led by top investors</li><li>
Be part of a collaborative, ownership-driven culture</li><li>
Highly competitive cash compensation, equity, and benefits</li><li>
Boston-based, 3+ days a week in-office</li></ul>
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don&rsquo;t hesitate to let us know.</div>

Crutchfield

<div></div><div><div>We are now offering a $500 Hiring Bonus!</div><div></div><div> 
At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for exceptional Customer Support Specialists to join our growing team. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it. For the 4th year in a row, we&rsquo;ve been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group. 
Read on if you're a natural at helping people and value a healthy, supportive work environment... 
As a Crutchfield Customer Support Specialist, you will:<ul><li>
Delivery legendary service by providing emotionally enriching experiences to Crutchfield customers via phone, chat &amp; email.</li><li>
Engage our customers with a calm, interested and professional demeanor.</li><li>
Provide helpful solutions to customers through active listening, empathy, and problem solving.</li><li>
Actively listen to the customer to determine their needs, and paraphrasing, if needed, to clarify. (We don&rsquo;t use scripts)</li></ul><div></div> 
Qualifications:<ul><li>
Passion for helping people, problem solving and exceptional interpersonal skills.</li><li>
A background in customer service (and other related fields) is recommended but not required.</li><li>
Strong communication, problem-solving skills and basic math skills.</li><li>
Ability and willingness to learn through on-the-job training.</li><li>
Proficient computer skills.</li><li>
Highly self-motivated.</li><li>
Ability to communicate clearly and effectively through phone, email, and chat.</li><li>
Ability to maintain a consistent work schedule, including some evenings until 8pm and at least one weekend shift (Saturday or Sunday)</li></ul> 
Training:
We provide all the training needed for the job, no worries. Customer Support Specialist training includes about 4 - 5 weeks of onsite classroom training where you&rsquo;ll learn the ins and outs of our applications, policies, procedures, and overall philosophy of helping our customers. Following classroom training, trainees will complete about 2 weeks of job shadowing with an experienced Customer Support Specialist. Our next training class is scheduled to begin on May 11th, 2026. 
Salary and Benefits:
Pay starts at $17.34/hour with potential for a bonus based on performance of up to $300 every 3 months. This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell. You're even allowed to bring your dog to work! Want pet insurance for your pup? We offer that as an option.
All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance, and voluntary life insurance options, including those for spouse and children. FSA and HSA options are also available. Asl us about these benefits in your interview - we're glad to provide details! 
Onsite and Remote Work
Our new Customer Support Specialists will be trained onsite at our contact center in Norton, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working remotely within the Commonwealth of Virginia and 3 days working onsite per week. 
For any questions or inquiries about this position, please contact our recruiting team:
Peter Barcia, pbarcia@crutchfield.com
Malkam Martin, mmartin@crutchfield.com<div> 
Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status or age.</div> 
#Crutchfield</div></div>

Hero

<div>
 
 
 Company Description:
 
 
 
 
 Hero Baby
 
 is a trusted brand dedicated to providing high-quality, nutritious products for babies and young children. With a focus on health and well-being,
 
 Hero Baby
 
 offers a range of specially formulated food options, including various Milk Formulas, purees, cereals, and snacks, designed to support early development. Each product is carefully crafted using natural ingredients, ensuring that babies get the best start in life. Committed to safety and excellence, Hero Baby is a brand that parents can rely on to nurture their little ones&rsquo; growth with love and care.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time
 
 office-based role
 
 for a
 
 Customer Support Specialist
 
 at Hero Baby in Cairo, Egypt.
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 Support the achievement of strategic organizational goals by ensuring optimal pharmacy coverage, resolving customer issues, monitoring SKU availability, and facilitating order initiation to maximize net sales and territory performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct daily outbound calls to pharmacies to ensure coverage and engagement targets are achieved.
 </li>
 <li>
 Monitor SKU availability (BTM &amp; BTF), quantities, and average consumption levels.
 </li>
 <li>
 Identify and report customer claims, ensuring timely follow-up and resolution.
 </li>
 <li>
 Support pharmacies in order initiation and coordinate with distributors when needed.
 </li>
 <li>
 Maintain accurate daily and weekly reports on calls, stock levels, and orders.
 </li>
 <li>
 Collaborate with field and internal teams to support territory performance and drive net sales.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Pharmacy, Veterinary Medicine, or Biotechnology
 
 .
 </li>
 <li>
 0&ndash;3 years of experience in pharmaceutical or nutritional sales.
 </li>
 <li>
 0&ndash;3 years of experience in call center or customer service roles.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Good command English language (spoken and written).
 </li>
 <li>
 Proficient in Microsoft Office programs.
 </li>
 </ul>
</div>

KTek Resourcing

<div>
 
 
 Who are we looking for?
 
 
 
 Roles will be focused on a very high level of Customer Support by helping in creation of account, migrating data from one platform to another, facilitate collection of documentations, triaging and back-office coordination in a well-known bank. Analyst will be responsible for supporting Client Service Transfer and process the request per defined bank guidelines and mandates. Ability to work in a team environment, highly goal oriented with excellent verbal and written communication and interact with internal stakeholders to identify and resolve any issues/ dependencies and track the activity to closure
 
 
 
 
 
 
 Experience
 
 : 5+ years of experience as a Junior Banker/Relationship Specialist or a thorough Call Center Professional having interacted and catered to high-net-worth client.
 
 
 
 
 
 Functional Skills:
 
 
 &middot; Play the role of a Relationship Specialist
 
 
 &middot; High-touch relationship management
 
 
 &middot; Create
 
 client conversation scripts
 
 , criteria and supplemental materials
 
 
 &middot; Perform
 
 client outreach (calls, email, meetings),
 
 coordination, and associated reporting and tracking
 
 
 &middot; Perform
 
 migration data entry for manual conversions
 
 including client entitlement set up and support
 
 
 &middot; Interact with Bank and clients to
 
 facilitate collection of documentation.
 
 
 
 &middot;
 
 Provide Level 1 triage and help desk coordination
 
 and post conversion support.
 
 
 &middot;
 
 Track surge support weekly
 
 and forecast monthly to help you determine ongoing surge support needs
 
 
 &middot;
 
 Provide information for client training
 
 team to create materials.
 
 
 &middot;
 
 Effectively utilize resources and make decisions based on sound business judgement
 
 
 
 Technical / Non-Technical Skills:
 
 
 &middot;
 
 Thorough knowledge and understanding of Banking and Financial Industry
 
 
 
 &middot;
 
 Exhibit critical thinking and a higher degree of negotiation and dispute resolution skills
 
 
 
 &middot;
 
 Demonstrate ability to simplify and communicate complex technical procedures
 
 
 
 &middot; Hands on approach mindset.
 
 
 &middot; Provide White Glove Service
 
 
 &middot; Strong English Speaking skills.
 
 
 &middot; Need strong analytical skills and ability to think laterally
 
 
 &middot; Attention to detail and proactive
 
 
 &middot;
 
 Strong communication and interpersonal skills (Written and Verbal)
 
 
 
 &middot; Effectively collaborates and communicates with to ensure client satisfaction
 
 
 &middot;
 
 Detail oriented, while still providing reliable and consistent results. Dependable problem-solving skills.
 
 
 
 &middot;
 
 Having any experience in migration activities will be preferred.
 
 
 
 
</div>

YesaAgain FZC

Job Overview: We are looking for a proactive and detail-oriented Customer Support Specialist with experience in electronics products and e-commerce platforms such as Amazon and Back Market. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.Key Responsibilities:<ul><li>Provide professional and timely customer support via email, chat, and phone.</li><li>Handle inquiries, complaints, returns, and warranty cases related to electronics products.</li><li>Manage customer communications and cases through Amazon Seller Central and Back Market Seller Portal.</li><li>Analyze customer issues and order data to identify root causes and improve service quality.</li><li>Coordinate with warehouse, logistics, and technical teams to resolve customer issues efficiently.</li><li>Monitor product feedback, reviews, and return reasons to identify trends and improvement opportunities.</li><li>Maintain accurate records of customer interactions and resolutions.</li><li>Ensure compliance with marketplace policies and service level agreements.</li></ul>Requirements:<ul><li>Proven experience in customer support for electronics products.</li><li>Hands-on experience with Amazon Seller Central and Back Market platform.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to handle high volumes of customer inquiries while maintaining quality.</li><li>Strong attention to detail and organizational skills.</li><li>Experience with CRM or ticketing systems is a plus.</li></ul>Preferred Qualifications:<ul><li>Experience in e-commerce operations or marketplace management.</li><li>Knowledge of electronics troubleshooting or technical support.</li><li>Familiarity with KPI tracking (response time, resolution time, customer satisfaction).</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Growth opportunities in a fast-growing e-commerce environment</li><li>Collaborative and supportive team culture</li></ul>Job Type: Full-timeExperience:<ul><li> Selling Refurbished electronics wholesale: 5 years (Preferred)</li></ul>

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