customer support specialist

PitchBook

<div><div><p>At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.</p>
<p>
Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
</p><p>If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.</p></div><br>
<p></p>
<p><b>
About the Role:</b></p>
<p>
As a member of our Account Management &amp; Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management &amp; Customer Success team members. If this sounds like you, join us!</p>
<p>
PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.</p>
<p><b>
Primary Job Responsibilities:</b></p>
<ul>
<li>Respond to chat, phone, and email contacts from customers</li>
<li>Achieve contact volume and quality goals measured quarterly</li>
<li>Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues</li>
<li>Work collaboratively with other support specialists to resolve customer questions and issues</li>
<li>Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements</li>
<li>Partner with global teams to ensure continuous support availability during required business hours</li>
<li>Support the vision and values of the company through role modeling and encouraging desired behaviors</li>
<li>Participate in various company initiatives and projects as requested</li>
</ul>
<p><b>Skills and Qualifications:</b></p>
<ul>
<li>Bachelor's degree preferred</li>
<li>1+ years of experience in a customer service role</li>
<li>A client first attitude and enjoy engaging with customers</li>
<li>Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes</li>
<li>Prior experience with Salesforce or similar CRM preferred</li>
<li>Excellent verbal and written communication skills with a keen eye for detail</li>
<li>Interested in financial markets or services, particularly private equity and venture capital</li>
<li>Ability to operate with a strong sense of urgency and deliver results</li>
<li>Terrific prioritization skills to handle high call volume in parallel with project work</li>
<li>Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization</li>
<li>Comfortable to engage with a diverse array of customers</li>
<li>Team player with the desire to try new ideas in order to achieve greater levels of success</li>
<li>Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily</li>
<li>Must be authorized to work in the United States without the need for visa sponsorship now or in the future</li>
</ul>
<p><b>Benefits + Compensation at PitchBook:</b></p>
<p>
Physical Health
</p><ul><li>Comprehensive health benefits</li>
<li>Additional medical wellness incentives
</li><li>STD, LTD, AD&amp;D, and life insurance</li>
</ul>
<p>Emotional Health</p>
<ul>
<li>Paid sabbatical program after four years</li>
<li>Paid family and paternity leave
</li><li>Annual educational stipend</li>
<li>Ability to apply for tuition reimbursement</li>
<li>CFA exam stipend
</li><li>Robust training programs on industry and soft skills
</li><li>Employee assistance program</li>
<li>Generous allotment of vacation days, sick days, and volunteer days</li>
</ul>
<p>Social Health</p>
<ul>
<li>Matching gifts program</li>
<li>Employee resource groups</li>
<li>Subsidized emergency childcare</li>
<li>Dependent Care FSA</li>
<li>Company-wide events</li>
<li>Employee referral bonus program</li>
<li>Quarterly team building events</li>
</ul>
<p>Financial Health</p>
<ul>
<li>401k match</li>
<li>Shared ownership employee stock program</li>
<li>Monthly transportation stipend</li>
</ul>
<ul><li><i>Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.</i></li></ul>
<p>
Compensation</p>
<ul>
<li>This position is non-exempt and paid a salary of $60,000-$60,000</li>
<li>Target annual bonus percentage: 7.5%</li>
</ul>
<p><b>Working Conditions:</b></p>
<p>
At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments&mdash;those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices&mdash;that simply can't be replicated remotely. This role is expected to be in the office 5 days a week.</p>
<p>
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.</p>
<p>
We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.</p>
<p>
#LI-AD2</p>
<p>
#LI-Onsite</p></div>

Customer Support Specialist

Agora

<div>
 <p>
  A Multinational company is hiring a #Customer_Support_Specialist
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Handling all orders, requests &amp; inquiries received from our customers.
 </p>
 <p>
  - Maintain good quality business relationship with our customer through good communication (Via phone / E-mails/Meetings).
 </p>
 <p>
  - Responsible for solving all issues &amp; problems related to customers to ensure maximum customer satisfaction.
 </p>
 <p>
  - Conducting a customer satisfaction survey to be able to monitor our performance &amp; work on improving our service.
 </p>
 <p>
  - Preparing a weekly report showing our sales situation for placed orders &amp; compare it to our plan.
 </p>
 <p>
  - Developing new items &amp; contacting sister companies for better Lead-time &amp; prices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Details:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Experience: 1-2 years
 </p>
 <p>
  - English: fluent
 </p>
 <p>
  - A bachelor degree holder
 </p>
 <p>
  - Excellent office &amp; email writing
 </p>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Working Hours: start from Sunday till Thursday form 8 am till 5 pm &ldquo;Sunday is Remotely&rdquo;
 </p>
 <p>
  - Transportation: provided
 </p>
 <p>
  - Hot Meal: provided
 </p>
 <p>
  - Location: 10th of Ramadan city
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are interested kindly send your CV to mboraiy@agoraeg.com and mention &ldquo;Customer Support Specialist&rdquo; in the subject
 </p>
 <p>
  <br/>
 </p>
</div>


Lincoln Electric

<div><div><div><div><div><p>Customer Support Specialist
</p></div></div></div></div><div></div><div><div><div><div><div>Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert&trade; for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.</div><br>
<div></div>
<div>
Location: Remote/Hybrid-OH</div>
<div>
Employment Status: Hourly Full-Time</div>
<div>
Function: Customer Experience</div>
<div>
Pay Grade and Range: USXX - Grade USXX Hourly 37 ($37.294,82 - $53.278,32)</div>
<div>
Bonus Plan: OIP</div>
<div>
Target Bonus: 5%</div><div></div><div><br>
</div><div><div><div><div>Position Summary</div>
</div><div><div>
This job involves providing technical support of our customers small to large custom robotic welding (arc, spot, laser) and cutting systems, fume extraction, material handling, press transfers, and metal forming systems including the topics of maintenance, troubleshooting system problems, system installation, robot programming, customer training and documentation. Responsibilities also include providing technical support for Field Service Technicians.</div></div></div><div><div><div>
Primary Responsibilities</div>
</div><div><ul><li>Handle incoming technical phone support calls, emails and chats for internal and external customers</li>
<li>Coordinate technical issues with appropriate resources for resolution</li>
<li>Proper communication and timely follow up with customers</li>
<li>Maintain detailed records of interactions to enable departmental knowledge</li>
<li>Coordinate logistics and technical support for LEA Field Service Technicians</li>
<li>Generate knowledge content for external and internal use</li>
<li>Facilitate coordination and documentation for repairs and rebuilds</li>
<li>Ability to work flexible hours to ensure appropriate customer support levels</li>
<li>Ability to provide high level of customer satisfaction in high pressure situations</li>
</ul></div></div><div><div><div>Technical Skills Required</div>
</div><div><ul><li>High School Diploma/GED required</li>
<li>5+ years of experience in a customer focused support role, preferably within the industrial automation, integration, field service or robotic arc welding field</li>
<li>Excellent electrical troubleshooting skills</li>
<li>Must have the ability to read and interpret electrical and mechanical prints</li>
<li>Ability to develop and document procedures</li>
<li>PC literate in MS Office applications</li>
<li>Excellent verbal and written communication skills are required</li>
<li>Experience with fume extraction systems and concepts is preferred</li>
<li>Experience with GMAW, preferred</li>
</ul></div></div><div><div><div>Behavioral Skills Required</div>
</div><div><ul><li>Strong interpersonal skills</li>
<li>Team and detail oriented</li>
<li>Ability to work independently with little supervision</li>
<li>Ability to adapt to a dynamic agenda</li>
<li>Resourceful with strong problem solving skills</li>
<li>Must be able to solve difficult customer problems</li></ul></div></div></div><br>
<div></div>
<p></p><div><b>Lincoln Electric is an Equal Opportunity Employer.</b> We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.</div><br>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Columbus
<br>
<b>Job Segment: </b>MIG Welding, Technical Support, Welding, Field Service, Fabrication, Manufacturing, Technology</p></div>

InfoTrack US

<div>About InfoTrack<p>
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.</p><p>
As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.</p>
About the role<p>
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.</p><p>
This is a remote role, based in Pacific Time.</p><b>
Responsibilities</b><ul><li>
Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.</li><li>
Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.</li><li>
Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.</li><li>
Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.</li><li>
Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.</li><li>
Track cases through to resolution. Escalate cases to other departments or technical leads as required.</li><li>
Maintain accurate and detailed records of client interactions and support requests.</li><li>
Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.</li><li>
Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI&rsquo;s, which will include average handling time, contacts per day, and customer satisfaction scores.</li><li>
Assist with any, and all task to ensure customer satisfaction.</li><li>
Contribute to the success of the team and the company.</li><li>
Able to work collaboratively and cross-functionally with different departments.</li></ul><br>
<b>
Requirements</b><p><br>
Knowledge and Skills:</p><ul><li>
You&rsquo;re passionate about technology and for helping others to understand and use it.</li><li>
Excellent communication skills</li><li>
Strong interpersonal communication skills</li><li>
Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using</li></ul><ul><li>
Microsoft Office products, like Word and PowerPoint</li><li>
Knowledge of legal services industry, preferred</li></ul><p>
Education and Experience:</p><ul><li>
2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)</li><li>
Prior experience using a CRM, such as Salesforce or Zendesk, is preferred</li><li>
Certifications, not applicable</li></ul><p><b>
Compensation</b></p><p>
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.</p><p>
$20.00 - $27.00 per hour</p><b><br>
Benefits</b><p><b><br>
What Sets InfoTrack apart</b><br>
At InfoTrack, we&rsquo;re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you&rsquo;re here and supports you when you&rsquo;re not. We built our benefits package to prove that we&rsquo;re committed to you having everything you need.</p><p>
Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below</p><ul><li>
401(k) Match
</li><li>Medical, Dental, &amp; Vision Insurance</li><li>
Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
</li><li>20 Days of Paid Time Off (PTO)
</li><li>11 Paid Holidays</li><li>
&ldquo;Be Me Time&rdquo; off for mental health, re-charging, volunteering</li><li>
Matching Gift Program</li></ul><p><b>
Our Commitment</b></p><p>
We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.</p><p>
InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.</p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p></div><p></p>

Foodics

<div>
 <strong>
  Who Are We
 </strong>
 ❓
 <br/>
 <br/>
 <em>
  We Are Foodics!
 </em>
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 <br/>
 <br/>
 <strong>
  The Job in a Nutshell💡
  <br/>
  <br/>
 </strong>
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 <br/>
 <br/>
 <strong>
  What Will You Do❓
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle client inquiries received at the center of excellence
  </li>
  <li>
   Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
  </li>
  <li>
   Document communication logs into our CRM and ticketing systems with accuracy
  </li>
  <li>
   Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
  </li>
  <li>
   Train clients on using Foodics products using multiple virtual channels.
  </li>
  <li>
   Report daily events to team leaders and highlight areas where more attention may be needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Are We Looking For❓
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in any major. (Preferred)
  </li>
  <li>
   0 - 1 years of experience in call center or customer service roles
  </li>
  <li>
   Very Good in English language, especially speaking and communicating verbally
  </li>
  <li>
   Flexible to work in different shifts in Egypt - On-site (Must)
  </li>
  <li>
   Comfortable and skilled in delivering training (Preferred)
  </li>
  <li>
   Willing to work hard and with autonomy to handle customer cases till case resolution
  </li>
  <li>
   Is naturally strong in communication, with great ability for problem-solving
  </li>
  <li>
   Comfortable in conducting routine tasks while maintaining quality standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who Will Excel❓
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comfortable and skilled in delivering training
  </li>
  <li>
   Previous experience in SaaS/ Tech or F&amp;B industry
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
  <br/>
  <br/>
 </em>
 <strong>
  What We Offer You❗
  <br/>
  <br/>
 </strong>
 We believe you will love working at Foodics!
 <br/>
 <br/>
 <ul>
  <li>
   We offer highly competitive compensation packages, including bonuses and the potential for shares
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
  </li>
 </ul>
</div>


PTLA Real Estate Group

<div><p><b>Pay</b><b>:</b> $28.00 - $30.00 per hour</p><p></p><p><b><br>
JOB DESCRIPTION</b></p><p><b>
POSITION:</b> Customer Support Specialist</p><p><b>
STATUS:</b> Full-time</p><p><b>
SUMMARY:</b></p><p>
This position is responsible for coordinating leasing activities to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.</p><p><b><br>
PRIMARY RESPONSIBILITIES</b></p><ul><li>Performs all sales and leasing activities to achieve the community&rsquo;s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, processing applications, preparing the lease and move-in package, and ensuring a smooth resident move-in.</li><li>Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.</li><li>Stays informed about current market and competitor conditions that may impact the community&rsquo;s occupancy and sales results.</li><li>Develops and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and more.</li><li>Track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.</li><li>Ensures that the community and show units meet the Company&rsquo;s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance needs, ensuring a physically appealing show unit, and preparing the leasing office for daily leasing activities.</li><li>Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.</li><li>Executes and performs activities in support of the community&rsquo;s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.</li><li>Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).</li></ul><ul><li>
Adheres to the letter and spirit of Fair Housing and Employment laws. Ensures the same level of compliance from all team members.</li><li>
Ability to effectively lead and manage team members, fostering collaboration and achieving common goals.</li><li>
Willing to work on other local communities within the portfolio.</li></ul><p><b>
QUALIFICATIONS:</b></p><ul><li>
Bilingual in English and Spanish preferred</li><li>
Experience leasing multi-family communities and new constructions</li><li>
Polished Presentation</li><li>
Proven Sales Skills</li><li>
Problem Solving and Conflict Resolution Skills</li><li>
Ability to multi-task</li><li>
Strong Verbal and Written Communication Skills</li><li>
Team Player</li><li>
Intermediate Computer Skills / Internet Savvy</li><li>
Experience using property management software; experience with Entrata is a plus</li></ul><p><b>
EDUCATION AND/OR TRAINING:</b></p><ul><li>
High school diploma, GED or equivalent</li></ul><p><b>
Job Type: </b>Full-time</p><p><b>
Salary: </b>$28-$30/hour</p><p><b>
Benefits:</b></p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Short-and long-term disability</li></ul><p></p><p><b><br>
Weekly day range:</b> Monday to Friday</p><p><b>
Work setting:</b> In-person, Office</p><p>
Job Type: Full-time</p><p></p><p><br>
Schedule:</p><br>
<p></p><ul><li>
8 hour shift</li><li>
Day shift</li><li>
Monday to Friday</li></ul><p></p><p><br>
Language:</p><br>
<p></p><ul><li>
Spanish (Preferred)</li></ul><p></p><p><br>
License/Certification:</p><br>
<p></p><ul><li>
Driver's License (Required)</li></ul><p></p><p><br>
Ability to Commute:</p><br>
<p></p><ul><li>
Walnut Creek, CA 94597 (Required)</li></ul><p></p><p><br>
Ability to Relocate:</p><br>
<p></p><ul><li>
Walnut Creek, CA 94597: Relocate before starting work (Preferred)</li></ul><p></p><p><br>
Work Location: In person</p></div>

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