customer support specialist

Stellant Systems, Inc.

Job OverviewWe are seeking a dynamic and enthusiastic Customer Support Specialist to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional service and support to our diverse customer base. Your energetic approach and problem-solving skills will help foster positive client relationships, ensure customer satisfaction, and contribute to our company's reputation for excellence. This paid position offers an exciting opportunity to develop your communication and organizational skills while making a meaningful impact every day.Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat in multiple languages as needed.</li><li>Provide clear, detailed information about products, services, and policies to assist customers effectively.</li><li>Handle customer support issues with confidence, utilizing strong problem-solving skills to resolve concerns efficiently.</li><li>Document all interactions accurately using data entry and computer skills, maintaining detailed records of customer interactions.</li><li>Assist with outbound calling campaigns to follow up on inquiries or promote new products and services.</li><li>Manage client communication with professionalism, demonstrating excellent phone etiquette and communication skills.</li><li>Collaborate with team members to improve support processes and ensure a seamless customer experience.</li></ul>Requirements<ul><li>Fluency in English; bilingual abilities in other languages are highly desirable.</li><li>Proven experience in customer support, client services, or call center roles.</li><li>Strong proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills.</li><li>Excellent communication skills&mdash;both written and verbal&mdash;with a friendly phone manner.</li><li>Demonstrated organizational skills with attention to detail in data entry and record keeping.</li><li>Ability to handle multiple tasks efficiently in a fast-paced environment.</li><li>Experience with outbound calling, cash handling, or technical support is a plus.</li><li>Strong analysis skills for troubleshooting issues and providing effective solutions.</li></ul>Join us as a Customer Support Specialist and become an integral part of a vibrant team dedicated to delivering outstanding service! Your energy, expertise, and commitment will help us build lasting relationships with our clients while advancing your career in a supportive environment.Pay: $24.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Customer Support Specialist

Climate Control Systems of Greenwood INC

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.<h3> Responsibilities:</h3><ul><li>Promptly responding to customer queries via email, live chat, video, phone, and social media channels.</li><li>Immediately escalating serious complaints or issues that you are not equipped to deal with.</li><li>Liaising with colleagues or managers to find the best solutions to customers’ issues.</li><li>Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.</li><li>Maintaining a polite, helpful, and professional manner at all times.</li><li>Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.</li><li>Familiarizing yourself with new products and services as they are introduced.</li><li>Attending workshops and meetings as required.</li><li>Providing training to new customer service agents.</li><li>Respecting client confidentiality at all times.</li></ul><h3> Requirements:</h3><ul><li>High school diploma or GED.</li><li>Bachelor’s degree in business, communications, or a related field may be advantageous.</li><li>Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.</li><li>Previous experience in a customer service role is preferred.</li><li>The ability to respond appropriately under pressure.</li><li>Sound judgment and excellent problem-solving skills.</li><li>The ability to speak a second language may be advantageous.</li><li>A positive attitude and the ability to build relationships with clients.</li><li>The flexibility to work irregular hours, when required.</li><li>Superb written and verbal communication skills.</li></ul>

Red Wing Software

<div>
 
 
 Title:
 
 Customer Support Specialist
 
 
 
 Location:
 
 Remote (US-based) &mdash; Twin Cities / Red Wing, MN proximity preferred
 
 
 
 Company:
 
 Red Wing Software (Valstone Portfolio)
 
 
 
 
 
 
 About Red Wing Software
 
 
 
 Red Wing Software is a specialized provider of accounting, payroll, and financial management solutions designed for agricultural operations and small to mid-sized businesses.
 
 
 Founded in 1979, the company is best known for flagship products such as CenterPoint Accounting for Agriculture and CenterPoint Payroll. These solutions address the unique financial complexities of the agriculture industry, including enterprise tracking, livestock and crop inventory management, fixed asset depreciation, and Schedule F tax reporting.
 
 
 
 
 
 
 About Valstone
 
 
 
 Valstone acquired Red Wing Software in mid-2025 to strengthen its agriculture portfolio. Valstone is an industrial software operating company focused on acquiring and growing vertical market businesses.
 
 
 Leveraging the proven model of its sister company, Valsoft (130+ acquisitions, $3B+ valuation),
 
 
 Valstone is targeting $200M in run-rate revenue by 2026.
 
 
 Valstone&rsquo;s mission is to build industry-leading positions across five key sectors: agriculture, logistics, food processing, bulk materials, and manufacturing, serving as an active operating partner to its portfolio companies.
 
 
 
 
 
 
 The Role
 
 
 
 The Customer Support Technical Specialist provides timely, accurate, and customer-focused technical assistance to users of our software products. This role serves as a key point of contact for troubleshooting issues, answering product questions, and ensuring a positive customer experience while working closely with internal teams to resolve more complex problems. This role will directly support Red Wing Software&rsquo;s core agriculture, accounting, and payroll products.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Take calls from our customers and reseller partners to answer questions regarding proper
 
 
 usage of Red Wing Software products.
 
 
 &bull; Help our customers install and/or trouble-shoot installations of the Red Wing Software
 
 
 products on various Windows operating systems.
 
 
 &bull; Ongoing product training required to gain proficiency in all Red Wing Software products,
 
 
 including agriculture, accounting, not for profit and payroll software.&bull; Prioritize calls, research more complex issues, and recommend actions to customers to
 
 
 correct problems encountered using software.
 
 
 &bull; Enter information regarding customer calls into the internal customer service calls
 
 
 tracking system.
 
 
 &bull; Record customer suggestions and product problems in company&rsquo;s ticketing system.
 
 
 &bull; Perform product quality assurance-related testing of newly developed software products
 
 
 as needed.
 
 
 &bull; Willing to learn and train customers in a professional services, webinar or classroom
 
 
 setting.
 
 
 &bull; Collaborate across Customer Support and other departments to help maintain product
 
 
 documentation and enhance online customer help resources.
 
 
 &bull; Demonstrate interest in emerging AI tools and technologies, with a willingness to learn and grow
 
 
 foundational fluency through hands-on use, training, and experimentation.
 
 
 
 
 
 
 Qualifications:
 
 
 
 Professional Experience:
 
 
 &bull; Prior customer service/customer support experience.
 
 
 &bull; Post-secondary degree.
 
 
 &bull; Prior experience with accounting software or accounting principles required (e.g., CenterPoint,
 
 
 QuickBooks, or ag-specific tools).
 
 
 &bull; Familiarity with the agricultural sector is highly preferred (whether its in a professional or
 
 
 personal capacity).
 
 
 
 
 
 
 Other Attributes:
 
 
 
 &bull; Customer Service &ndash; Delivers high-quality service; responds promptly to requests; solicits
 
 
 feedback; genuinely enjoys helping others.
 
 
 &bull; Problem Solving &ndash; Identifies and resolves issues efficiently; listens carefully across varied
 
 
 communication styles; strong analytical skills.
 
 
 &bull; Communication &amp; Interpersonal Skills &ndash; Communicates clearly at all technical and
 
 
 organizational levels; presents effectively in one-on-one and group settings; listens actively;
 
 
 maintains confidentiality.
 
 
 &bull; Technical Skills &ndash; Pursues ongoing training; continuously builds and shares knowledge.
 
 
 &bull; Teamwork &ndash; Balances individual and team responsibilities; open to others' views; gives and
 
 
 welcomes feedback; fosters positive team spirit.
 
 
 &bull; Quality Management &ndash; Seeks continuous improvement; demonstrates accuracy and
 
 
 thoroughness.&bull; Ethics &ndash; Treats people with respect; keeps commitments; acts with integrity and honesty;
 
 
 upholds organizational values.
 
 
 &bull; Motivation &ndash; Self-starter; sets and achieves challenging goals; persistent in overcoming
 
 
 obstacles.
 
 
 &bull; Planning &amp; Organization &ndash; Prioritizes effectively; manages time efficiently.
 
 
 
 
 
 
 Practical Details
 
 
 
 &bull; Location: Remote (US-based) &mdash; driving distance to Twin Cities metro / Red Wing, MN preferred but not required
 
 
 &bull; Core hours: 9:00 AM &ndash; 5:00 PM Central Time
 
 
 &bull; Position type: Full-time
 
</div>

Pellera Technologies

Practice: Managed Services
 Position Title: Customer Support Specialist
 Position Location: 100% Remote
 Reports to: Team Lead Customer Support
 
Job Summary: 
Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology.
 This is a 100% remote role working a second shift schedule of 3:00pm CST – 11:00pm CST. There is time zone flexibility. EST hour, 4:00pm-12:00pm, MST would start at 2:00pm.
 
Essential Functions: 
<ul>
<li>Provides first level support for inbound Interactions and requests from end users, staff and patients.</li>
<li>Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.</li>
<li>Participate in and adhere to all standard operating procedures.</li>
<li>Assists with the development and improvement of work instructions, procedures, and documentation.</li>
<li>Exceptional Attendance is a must.</li>
<li>Mentor and assist with training new Customer Support Specialists.</li>
<li>Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.</li>
<li>Maintain appropriate level of skills to handle incidents and requests in line with established service levels.</li>
<li>Provide feedback of intelligence gained through customer interactions.</li>
<li>Make or suggest updates to the Knowledge within the Knowledge Management databases.</li>
<li>Other duties as assigned.</li>
</ul>
Required Skills/Abilities/Competencies
 <ul>
<li>Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.</li>
<li>Technical writing experience</li>
<li>Innovative, team-oriented problem solver.</li>
<li>Excellent interpersonal and customer service skills. Strong commitment to providing quality service.</li>
<li>Excellent organizational, time management and follow through skills.</li>
<li>Ability to prioritize tasks and to delegate them when appropriate.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Experience troubleshooting Microsoft Office.</li>
<li>Ethical and Critical Thinking.</li>
<li>Ability to type at least 25 words a minute.</li>
</ul>
Education and Experience: 
<ul>
<li>High school diploma or equivalent.</li>
<li>2 years’ experience working in a customer service role preferred but not required.</li>
<li>Call Center experience preferred but not required.</li>
</ul>
Physical Requirements: 
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>
Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Smart Support - WP Helpdesk & Ticket System

<div>
 
 
 Company Description
 
 
 
 Smart Support is an advanced helpdesk and ticketing system designed exclusively for WordPress users. Offering a streamlined and user-friendly experience, it provides customers with a comprehensive support portal to request assistance and track tickets. Teams benefit from structured, efficient workflows that include ticket management, collaboration tools, and insightful analytics. Smart Support emphasizes customer satisfaction through features like secure login, a rich ticketing system, and a well-organized dashboard. The platform is trusted for its role-based access controls, customizable notifications, and tools for enhancing productivity.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Islamabad for a Customer Support Specialist. The role involves providing exceptional customer support, addressing inquiries and resolving issues to enhance customer satisfaction. Responsibilities include delivering technical support, analyzing user needs, troubleshooting problems, and maintaining a high level of customer relationship management. This role also requires effective communication and a customer-first approach to ensure the smooth operation of the helpdesk and ticket system.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Customer Support, with a focus on delivering excellent Customer Satisfaction
 </li>
 <li>
 Proficient in interpersonal skills to build trust and maintain strong customer relationships
 </li>
 <li>
 Experience in Technical Support, with the ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Effective Analytical Skills to identify issues, understand complex situations, and find solutions
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to handle high-pressure situations and manage multiple tasks efficiently
 </li>
 <li>
 Experience with WordPress or similar platforms is a plus
 </li>
 <li>
 A bachelor&rsquo;s degree in a relevant field or equivalent experience is preferred
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Impactful role with real growth opportunities in a collaborative environment.
 </li>
 <li>
 Hybrid work flexibility.
 </li>
 <li>
 Supportive team culture and professional development opportunities.
 </li>
 </ul>
 
 
 
 
 How to Apply:
 
 
 Send your RESUME to career@7thskysoftware.com or apply directly through LinkedIn.
 
 
 
 
</div>

Mercury Insurance Company

<div>Overview:

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!
Our next class start date is August 17, 2026 and consists of 4 weeks of paid training.
Training is Monday through Friday from 9am - 6pm CDT. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift. 
We&rsquo;re looking for a friendly, customer-focused individual to join our team as a Customer Support Specialist! In this role, you&rsquo;ll help manage new and existing claims, making sure everything is processed smoothly and accurately. If you enjoy problem-solving, have a passion for helping people, and thrive in a fast-paced environment, this is the perfect role for you! Strong communication skills, attention to detail, and a team-oriented attitude are key to delivering an outstanding experience for our customers.
At Mercury, we seek a better way to serve our customers, own every interaction, do the right thing in every situation, and move quickly to deliver exceptional results. Join our team and help us make a difference!
Geo-Salary Information:
<div>
An in-person interview may be required during the hiring process</div><div></div> 
The compensation for this role is based on geographic location as follows:<div>
$21.00 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</div><div>
$19.25 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</div><div>
$17.25 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</div><div></div><div> 
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities:

Key Responsibilities:<ul><li>
Claims Intake, Filing &amp; Evaluation: Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization.</li><li>
Customer Support &amp; Resolution: Address customer inquiries, provide clear claim determinations, and resolve issues with empathy and professionalism.</li><li>
Data Entry &amp; Transaction Processing: Accurately enter claim details, process transactions, and ensure timely, correct updates to customer records.</li><li>
Research &amp; Documentation: Conduct thorough research to support claim decisions and maintain detailed, accurate documentation of all customer interactions.</li></ul><ul><li>
High-Volume Call Handling: Manage a high volume of incoming calls, ensuring smooth claims intake and excellent customer service.</li><li>
Policy &amp; Procedure Compliance: Interpret and apply company policies and procedures to ensure claims are processed in accordance with established company guidelines.</li></ul>
Qualifications:

Qualifications:<ul><li>
High School diploma or equivalent, some college preferred</li><li>
Minimum 1 years&rsquo; experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience</li><li>
Prior experience working in a remote environment is a plus</li><li>
Must be able to type a minimum of 30 WPM</li></ul>
Skills &amp; Abilities<ul><li>
Proficient in Word, Excel and Outlook for document management, communication and data entry</li><li>
Strong ability to analyze, identify and resolve customer needs and issues with professionalism, ensuring satisfaction and positive experiences</li><li>
Ability to accurately handle transactions and data entry to ensure claim-related information is correctly recorded</li><li>
Ability to gather and research information to support claims decisions and resolve customer queries</li><li>
Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner</li><li>
Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.</li><li>
Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents</li><li>
Ability to accept and act on feedback to drive continuous improvement</li><li>
Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.</li><li>
Experience identifying opportunities for upselling and cross selling additional products and services, preferred</li><li>
Prior experience working in a remote environment is a plus</li><li>
Highly driven and self-motivated with the ability to work in a fast-paced environment</li></ul>
If you're passionate about helping others, driven to find better solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the Customer Support Specialist position
About the Company:
<div>
Why choose a career at Mercury?</div><div></div><div> 
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div></div><div> 
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div></div><div> 
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div> 
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div>
We offer many great benefits, including:</div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local la</div>
Pay Range: USD $32,363.00 - USD $56,701.00 /Yr.</div>

State of Washington

<div><div><div><h2 class="jobSectionHeader">Description</h2></div>
<div><div>The Employment Security Department (ESD) is seeking a skilled, customer-focused IT professional to serve as an IT Customer Support Specialist.
The ideal candidate is a calm, analytical problem-solver who thrives in a fast-paced environment. You communicate clearly with both technical and non-technical users, approach challenges with curiosity, and take pride in delivering excellent service. You are adaptable, collaborative, and committed to helping staff stay productive by ensuring their technology works reliably and securely. You bring strong troubleshooting skills, sound judgment, and a dedication to continuous learning.</div>
Note: This is a non-permanent position anticipated to last until 5/31/2027</div>
<div><h2 class="jobSectionHeader">Duties</h2></div>
<div>This position plays a critical role in supporting ESD&rsquo;s mission by ensuring staff, contractors, and partners have reliable access to the desktop systems, applications, mobile devices, telecommunications tools, and secure network resources they need to serve Washingtonians. You will provide advanced technical support, resolve incidents, fulfill service requests, and coordinate solutions across IT teams to maintain stable, secure, and efficient operations.
In this role, you will deliver enterprise-wide technical support, administer user access and system configurations, manage mobile devices, and contribute to process improvements and technology projects. Your work ensures that more than 4,000 devices, 950+ mobile phones, 2,500+ VPN users, and multiple telephony systems remain operational and secure for agency staff and partners.
Some of what you will do:<div><ul><li>
Troubleshoot, diagnose, and resolve technical incidents involving desktop hardware/software, telephones, mobile devices, printers, network connectivity, and mainframe access for users statewide.</li><li>
Install, configure, and support desktop systems, applications, telecommunication tools, and mobile devices to meet operational needs.</li><li>
Administer user accounts, security groups, and permissions in Active Directory, Exchange, Intune/MECM, and other endpoint management tools.</li><li>
Manage mobile devices and services, including provisioning, configuration, MDM administration, upgrades, and secure deactivation/wiping.</li><li>
Monitor, identify, and resolve incidents using technical tools; create and use PowerShell scripts to automate diagnostics and configuration tasks.</li><li>
Prepare and distribute enterprise outage notifications and coordinate with IT teams and vendors during major incidents or system changes.</li><li>
Define, document, and implement customer support processes; provide service-level reporting and consult with customers on solutions.</li><li>
Develop and maintain customer self-service options, including MDM portals and knowledge base articles.</li><li>
Participate in or lead technology projects, providing operational requirements and implementing new or upgraded systems and services.</li><li>
Preserve the confidentiality, integrity, and availability of systems and data; immediately report security events or incidents.</li></ul></div>
To request a detailed position description, click here.</div>
<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div>Required:
Option 1: Five years of IT experience performing position specific duties related to managing, operating, and maintaining enterprise desktop, network, client server, virtualization. And two years of service desk or call-center experience.
Option 2: Bachelor&rsquo;s degree in computer science or closely related field and one year of experience consulting, installing and/or maintaining IT Infrastructure devices and PCs/Laptops/Tablets and general technical support in IT.
AND<div><ul><li>
Four years of information technology experience such as analyzing, designing, installing hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology</li><li>
Experience with MECM, MS Intune, MS Active Directory, MS Windows operating systems and MS Office suite.</li><li>
Experience and knowledge of PC hardware and peripherals</li><li>
Experience and knowledge of networking technology to include switches, LAN, WAN, Enterprise systems (e.g. DHCP, DNS Active Directory, SCCM, Exchange).</li></ul></div>
AND the ability to demonstrate the following, required competencies:<ul><li>
Security: Preserve the confidentiality, integrity, and availability of ESD systems and data in accordance with the policies, procedures, and best practices established and maintained by the ESD information security team. Immediately report any Security event, incident, or breach in reporting.</li><li>
Technical problem-solving skills: Ability to analyze and solve problems through a methodical process. Can identify the errors or failures on complex services that traverse network components (IT Services) such as firewalls, routing, DHCP and IP addressing, Active Directory, System Center and the endpoint and operating systems. Works independently to analyze complex problems.<ul><li>
Creates and submits plans to Change Advisory Board for implementation.</li><li>
Critical thinking &ndash; use purposeful and reflective judgement to process, analyze, interpret, explain, evaluate, illustrate, and compare information.</li><li>
Ability to stay current with new/emerging technologies and/or systems.</li></ul></li><li>
Service analysis: Develops service processes or portions of complex projects. Propose technical solutions that can improve those processes; design information systems to automate business requests or support processes.<ul><li>
Ability to read and develop diagrams to illustrate business and/or technical (service) processes.</li><li>
Understand complex processes traversing multiple infrastructure services.</li><li>
Ability to conceptualize and communicate processing alternatives to improve efficiencies or solve business problems.</li></ul></li><li>
Deployment and testing: Develops configuration change in response to system failure or enhancement. Tests, provides communication plan, pilots and deploys solution to targeted users, devices or the enterprise.<ul><li>
Ability to write test plans and perform testing on multiple aspects of software and hardware, including usability, functionality, and security concerns.</li><li>
Ability to plan, document, and configure components of complex systems.</li><li>
Ability to maintain technical documentation written by others and keep it up to date.</li><li>
Ability to coordinate a statewide deployment or change, coordinating with support teams, communications teams providing early life support and backout planning.</li></ul></li><li>
Planning and organization: Ability to effectively organize multiple assignments to produce work products and services that are accurate, thorough, and on time.<ul><li>
Ability to ensure that tasks are planned and documented in advance of their execution.</li><li>
Ability to assist the project manager in estimating and planning project time and completing work breakdowns.</li><li>
Ability to coordinate multiple facets of complex projects including people, processes, and resources.</li><li>
Ability to evaluate progress on assigned tasks and adjusts organization, priority, time, method, etc. If unsure of competing priorities, contact lead or supervisor for assistance.</li><li>
Remains acutely aware of timeframes and successfully meets deadlines. If deadlines are in jeopardy, appropriately seeks assistance or guidance from lead or supervisor.</li><li>
Shows ability to respond to changing demands. Demonstrates the ability to prioritize work for the most efficient use of time and resources.</li><li>
Ability to lead teams to design solutions and resolve complex problems.</li></ul></li></ul>
Preferred/Desired Experience:<div><ul><li>
Three years of information technology service desk or call center experience.</li><li>
Three years of experience using an electronic ticketing system for incidents, work orders, change requests and service requests.</li><li>
Three years of troubleshooting and problem resolution for mission critical, enterprise-wide computing environment.</li><li>
Certification in ITIL (Information Technology Infrastructure Library).</li><li>
Experience with PowerShell.</li><li>
Ability to effectively communicate with and among technical and non-technical staff.</li><li>
Demonstrated history as a positive team player that shares ideas, solutions, and information with teammates.</li></ul></div>
Required equity competencies:<ul><li>
The ability to take action to learn and grow.</li><li>
The ability to take action to meet the needs of others.</li></ul>
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years 
Additional Requirement of Employment: 
<ul><li>
Must be able to pass Unemployment Insurance (UI) &amp; Paid Family and Medical Leave (PFML) claim and fraud check.</li></ul>
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.<div>
Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.</div><div></div> 
Please submit your Cover Letter and Resume with your Online Application through the &quot;Add Attachments&quot; field. A resume will not substitute for the &quot;work experience&quot; section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as &quot;see attachments&quot; may be considered incomplete.
</div><div><h2 class="jobSectionHeader">Supplemental Information</h2></div>
<div><div>Why work with us?</div><div>
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.</div><div></div> 
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. 
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. 
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson, 360-742-8208 or the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
 **This Organization Participates in E-Verify**</div></div></div>

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