customer support specialist

HORECASTORE

Job Title: Customer Support Specialist Location: Remote Job Type: Full-time Shift Timings - 6:30pm to 3:30 amAbout Medal EquipmentMedal Equipment is a leading provider of high-quality, reliable, and innovative commercial kitchen equipment, serving clients across the hospitality and foodservice industries. With decades of experience, we specialize in helping hotels, restaurants, and catering businesses (HORECA) access world-class kitchen solutions designed for performance, durability, and efficiency. As we expand our footprint in the North American market.About the RoleWe are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for providing excellent customer service, resolving client issues efficiently, and ensuring a seamless post-purchase experience. You&rsquo;ll serve as the bridge between our customers and internal teams to maintain high satisfaction and loyalty.Key Responsibilities<ul><li>Respond promptly to customer inquiries via email, chat, and phone.</li><li>Provide accurate product and service information to customers.</li><li>Handle order-related queries, shipment tracking, returns, and complaints professionally.</li><li>Coordinate with operations, logistics, and sales teams to ensure timely issue resolution.</li><li>Maintain records of customer interactions and transactions in the CRM system.</li><li>Identify recurring issues and share feedback to improve processes and customer experience.</li><li>Follow up to ensure all customer concerns are addressed to satisfaction.</li><li>Ensure compliance with company service standards and communication policies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>2+ years of experience in customer service or client support (B2B or e-commerce preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask in a fast-paced environment.</li><li>Proficiency in CRM tools, MS Office, and ticketing systems.</li><li>Ability to work independently and collaboratively across teams.</li></ul>Preferred Skills<ul><li>Experience working with international clients (especially in the US market).</li><li>Familiarity with order fulfilment, returns, and after-sales processes.</li><li>Empathetic communicator with a customer-first mindset.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Work from home</li></ul>Work Location: Remote

Customer Support Specialist

BB Holdings

Customer Support Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Specialist you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

JungleWorks

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>10/06/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Customer Service
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Mohali
</div></div><div>State/Province
<div>Punjab
</div></div><div>Country
<div>India
</div></div><div>Zip/Postal Code
<div>160103
</div></div></ul></div><div><h3 class="jobSectionHeader">Job Description</h3>
<div><div>Product: Evermile: https://www.evermile.io/ 
</div><div>
Job Location: Mohali 
</div><div>
Mode: Work From Office, UK Shift</div><div></div><div> 
Evermile is a fast-growing logistics product that helps local businesses deliver products quickly and easily. We connect retailers with reliable local couriers to make delivery simple and efficient. We're looking for a Customer Support Specialist and be part of our exciting journey! 
 
Key responsibilities:</div><ul><li> 
Respond to customer inquiries and requests via chat, email, and phone.</li><li> 
Serve as an expert on the Evermile Platform and assist customers with technical and operational problems.</li><li> 
Work hand-in-hand with customers, Delivery Partners, and internal team members to troubleshoot live delivery issues and successfully manage them to completion.</li><li> 
Work closely with our Engineering and Product teams to identify and implement improvements to our platform.</li><li> 
Continuously improve our processes and procedures to ensure we maximize efficiency and value to customers.</li><li> 
Take an active role in specific CS, product, and ops-related projects based on your abilities and interests.</li></ul><h3 class="jobSectionHeader"> 
What we&rsquo;re looking for</h3><ul><li> 
2 years of experience in customer-facing support, CS, or Ops role, ideally with a tech company or marketplace operations.</li><li> 
Excellent customer-facing skills: Strong problem-solving skills, excellent communication, and interpersonal skills.</li><li> 
Highly motivated, flexible, proactive, and adaptable to change</li><li> 
Tech savvy, quick learner of new technologies and systems.</li><li> 
Familiarity with delivery management platforms or similar technology is a plus.</li><li> 
Flexibility in terms of working hours and days is required.</li><li> 
Experience in the UK market is important and preferred. It will help you understand our customers better and serve them more effectively.</li></ul></div></div></div>

Boeing

<div>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.
Position Responsibilities:<ul><li>
Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.</li><li>
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.</li><li>
Responsible for customer account health and providing world class customer support.</li><li>
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.</li><li>
Develops, prepares and delivers presentations to customers and internal organizations.</li><li>
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.</li><li>
Uses multiple Boeing systems in a fast-paced environment.</li><li>
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.</li><li>
Responds to customer inquiries and facilitates delivery problem resolution.</li><li>
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.</li><li>
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.</li><li>
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.</li><li>
Monitors and shares key performance metrics with customers and internal partners</li><li>
Interfaces with customers and internal Boeing resources.</li></ul>
Basic Qualifications (Required Skills/Experience):<ul><li>
Experience in the Aerospace industry</li><li>
Understands supply chain process</li><li>
Experience developing presentations for and presenting to executive leadership</li><li>
Strong communication and problem-solving skills</li><li>
Ability to work and collaborate cross functionally across multiple organizations</li><li>
Eager to learn and grow</li><li>
Ability for minimal travel domestically and internationally</li></ul>
Preferred Qualifications (Desired Skills/Experience):<ul><li>
SAP knowledge</li><li>
Engineering / Technical experience</li><li>
Account management, customer support experience</li></ul>
This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities 
Applications for this position will be accepted until Oct. 11, 2025 
Export Control Requirements: This is not an Export Control position. 
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer willing to sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Qatar) 
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world&rsquo;s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.</div>

Foodics

<div><h3 class="jobSectionHeader">Who Are We&#10067; 
</h3>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
 
We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do&#10067;<ul>
<li>Handle and provide the correct answers for client inquiries.</li>
<li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Train clients on using Foodics products using multiple virtual channels.</li>
<li>Report daily events to team leaders and highlight areas where more attention may be needed.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 - 1 year of experience in call center or customer service roles.</li>
<li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li>
<li>Excellent typing skills (Must).</li>
<li>Comfortable and skilled in delivering training. (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li>
<li>Is naturally strong in communication, with great ability for problem-solving.</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul><li><ul>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

ibex

<div>
 
 
 About the Company
 
 
 
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Assist customers with their queries/concerns.
 </li>
 <li>
 Provide accurate resolutions to customers as per defined processes via call.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in dealing with international customers.
 </li>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 </ul>
 
 
</div>

Platinumlist

<div>Position Overview 
We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we&rsquo;d love to hear from you.
Key Responsibilities<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Assist customers with questions related to products, services, orders, and account management.</li>
<li>Resolve complaints and issues efficiently, ensuring customer satisfaction and retention.</li>
<li>Maintain accurate records of customer interactions and transactions in the CRM system.</li>
<li>Collaborate with other departments to resolve complex cases and improve customer experience.</li>
<li>Provide product and service information, troubleshoot technical issues, and guide customers through solutions.</li>
<li>Follow up with customers to ensure issues are fully resolved and provide updates as needed.</li>
<li>Stay updated on company policies, products, and services to provide accurate information.</li>
<li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li>
</ul>Requirements
Qualifications<ul>
<li>Fluency in Arabic and English (written and verbal) is required.</li>
<li>Prior experience in customer service, preferably in a call center or similar environment.</li>
<li>Strong communication and interpersonal skills with the ability to empathize and build rapport with customers.</li>
<li>Proficiency in using CRM systems, chat platforms, and other customer service tools.</li>
<li>Problem solving skills and the ability to handle stressful situations calmly and effectively.</li>
<li>Excellent organizational skills with attention to detail and accuracy.</li>
<li>Availability to work on a shift basis, including weekends and public holidays, if required.</li></ul></div>

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