customer support specialist

PitchBook

<div><div>At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.</div> 


About the Role:

As a member of our Account Management &amp; Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management &amp; Customer Success team members. If this sounds like you, join us!

PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.

Primary Job Responsibilities:
<ul>
<li>Respond to chat, phone, and email contacts from customers</li>
<li>Achieve contact volume and quality goals measured quarterly</li>
<li>Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues</li>
<li>Work collaboratively with other support specialists to resolve customer questions and issues</li>
<li>Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements</li>
<li>Partner with global teams to ensure continuous support availability during required business hours</li>
<li>Support the vision and values of the company through role modeling and encouraging desired behaviors</li>
<li>Participate in various company initiatives and projects as requested</li>
</ul>
Skills and Qualifications:
<ul>
<li>Bachelor's degree preferred</li>
<li>1+ years of experience in a customer service role</li>
<li>A client first attitude and enjoy engaging with customers</li>
<li>Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes</li>
<li>Prior experience with Salesforce or similar CRM preferred</li>
<li>Excellent verbal and written communication skills with a keen eye for detail</li>
<li>Interested in financial markets or services, particularly private equity and venture capital</li>
<li>Ability to operate with a strong sense of urgency and deliver results</li>
<li>Terrific prioritization skills to handle high call volume in parallel with project work</li>
<li>Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization</li>
<li>Comfortable to engage with a diverse array of customers</li>
<li>Team player with the desire to try new ideas in order to achieve greater levels of success</li>
<li>Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily</li>
<li>Must be authorized to work in the United States without the need for visa sponsorship now or in the future</li>
</ul>
Benefits + Compensation at PitchBook:

Physical Health
<ul><li>Comprehensive health benefits</li>
<li>Additional medical wellness incentives
</li><li>STD, LTD, AD&amp;D, and life insurance</li>
</ul>
Emotional Health
<ul>
<li>Paid sabbatical program after four years</li>
<li>Paid family and paternity leave
</li><li>Annual educational stipend</li>
<li>Ability to apply for tuition reimbursement</li>
<li>CFA exam stipend
</li><li>Robust training programs on industry and soft skills
</li><li>Employee assistance program</li>
<li>Generous allotment of vacation days, sick days, and volunteer days</li>
</ul>
Social Health
<ul>
<li>Matching gifts program</li>
<li>Employee resource groups</li>
<li>Subsidized emergency childcare</li>
<li>Dependent Care FSA</li>
<li>Company-wide events</li>
<li>Employee referral bonus program</li>
<li>Quarterly team building events</li>
</ul>
Financial Health
<ul>
<li>401k match</li>
<li>Shared ownership employee stock program</li>
<li>Monthly transportation stipend</li>
</ul>
<ul><li>Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.</li></ul>

Compensation
<ul>
<li>This position is non-exempt and paid a salary of $60,000-$60,000</li>
<li>Target annual bonus percentage: 7.5%</li>
</ul>
Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments&mdash;those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices&mdash;that simply can't be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-AD2

#LI-Onsite</div>

Customer Support Specialist

Nagwa

<div>Summary 
 
We are looking to hire a Customer Support Specialist to join us in our mission to educate the world. The successful candidate will be responsible for providing essential support to customers throughout their online journey. This role involves providing guidance, assistance, and resources to help customers succeed, addressing their needs, and collaborating with other staff to ensure a positive and effective learning experience in the online environment. 
 
Responsibilities<ul><li>
Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience</li><li>
Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment</li><li>
Respond to and resolve customers&rsquo; queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA)</li><li>
Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers</li><li>
Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision</li><li>
Identify customer needs and help them utilize specific features</li><li>
Monitor customer complaints on social media platforms and reach out to provide assistance</li></ul>
Qualifications and Work Experience<ul><li>
Bachelor's degree in any relevant field</li><li>
2+ years of experience in chat and email support, preferably in educational technology</li><li>
Advanced level of the English language, both written and spoken</li></ul>
Behavioral Competencies<ul><li>
Problem-solving skills</li><li>
Excellent communication skills</li><li>
Flexibility</li><li>
Analytical thinking</li><li>
Attention to detail</li><li>
Adaptability</li><li>
Eagerness to learn</li><li>
Result-oriented</li></ul>
Work Conditions<ul><li>
This position operates on a rotational shift basis, including weekends and holidays.</li></ul>
HumCLQJXOA</div>

InfoTrack US

<div>
 
 About InfoTrack
 
 
 
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 
 
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 
 
 
 About The Role
 
 
 
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 
 
 This is a remote role, based in Pacific Time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
 </li>
 <li>
 Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
 </li>
 <li>
 Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
 </li>
 <li>
 Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
 </li>
 <li>
 Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
 </li>
 <li>
 Track cases through to resolution. Escalate cases to other departments or technical leads as required.
 </li>
 <li>
 Maintain accurate and detailed records of client interactions and support requests.
 </li>
 <li>
 Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
 </li>
 <li>
 Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
 </li>
 <li>
 Assist with any, and all task to ensure customer satisfaction.
 </li>
 <li>
 Contribute to the success of the team and the company.
 </li>
 <li>
 Able to work collaboratively and cross-functionally with different departments.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 You're passionate about technology and for helping others to understand and use it.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong interpersonal communication skills
 </li>
 <li>
 Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
 </li>
 <li>
 Microsoft Office products, like Word and PowerPoint
 </li>
 <li>
 Knowledge of legal services industry, preferred
 
 
 </li>
 </ul>
 Education and Experience:
 
 
 <ul>
 <li>
 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
 </li>
 <li>
 Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
 </li>
 <li>
 Certifications, not applicable
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 
 
 $20.00 - $27.00 per hour
 
 
 
 Benefits
 
 
 
 
 
 What Sets InfoTrack apart
 
 
 
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 
 
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 
 
 <ul>
 <li>
 401(k) Match
 </li>
 <li>
 Medical, Dental, &amp; Vision Insurance
 </li>
 <li>
 Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
 </li>
 <li>
 20 Days of Paid Time Off (PTO)
 </li>
 <li>
 11 Paid Holidays
 </li>
 <li>
 "Be Me Time" off for mental health, re-charging, volunteering
 </li>
 <li>
 Matching Gift Program
 
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 
 
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

PTLA Real Estate Group

<div>
 
 
 Pay
 
 
 
 
 :
 
 
 $28.00 - $30.00 per hour
 
 
 
 Job Description
 
 
 
 
 
 POSITION:
 
 
 Customer Support Specialist
 
 
 
 
 STATUS:
 
 
 Full-time
 
 
 
 Summary
 
 
 
 This position is responsible for coordinating leasing activities to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Performs all sales and leasing activities to achieve the community&rsquo;s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, processing applications, preparing the lease and move-in package, and ensuring a smooth resident move-in.
 </li>
 <li>
 Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
 </li>
 <li>
 Stays informed about current market and competitor conditions that may impact the community&rsquo;s occupancy and sales results.
 </li>
 <li>
 Develops and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and more.
 </li>
 <li>
 Track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
 </li>
 <li>
 Ensures that the community and show units meet the Company&rsquo;s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance needs, ensuring a physically appealing show unit, and preparing the leasing office for daily leasing activities.
 </li>
 <li>
 Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
 </li>
 <li>
 Executes and performs activities in support of the community&rsquo;s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.
 </li>
 <li>
 Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
 </li>
 <li>
 Adheres to the letter and spirit of Fair Housing and Employment laws. Ensures the same level of compliance from all team members.
 </li>
 <li>
 Ability to effectively lead and manage team members, fostering collaboration and achieving common goals.
 </li>
 <li>
 Willing to work on other local communities within the portfolio.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bilingual in English and Spanish preferred
 </li>
 <li>
 Experience leasing multi-family communities and new constructions
 </li>
 <li>
 Polished Presentation
 </li>
 <li>
 Proven Sales Skills
 </li>
 <li>
 Problem Solving and Conflict Resolution Skills
 </li>
 <li>
 Ability to multi-task
 </li>
 <li>
 Strong Verbal and Written Communication Skills
 </li>
 <li>
 Team Player
 </li>
 <li>
 Intermediate Computer Skills / Internet Savvy
 </li>
 <li>
 Experience using property management software; experience with Entrata is a plus
 
 
 </li>
 </ul>
 
 Education And/Or Training
 
 
 
 <ul>
 <li>
 High school diploma, GED or equivalent
 
 
 </li>
 </ul>
 
 
 Job Type:
 
 
 Full-time
 
 
 
 
 Salary:
 
 
 $28-$30/hour
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Vision insurance
 </li>
 <li>
 Short-and long-term disability
 
 
 </li>
 </ul>
 
 
 Weekly day range:
 
 
 Monday to Friday
 
 
 
 
 Work setting:
 
 
 In-person, Office
 
 
 Job Type: Full-time
 
 
 
 Schedule
 
 
 
 <ul>
 <li>
 8 hour shift
 </li>
 <li>
 Day shift
 </li>
 <li>
 Monday to Friday
 
 
 </li>
 </ul>
 
 Language
 
 
 
 <ul>
 <li>
 Spanish (Preferred)
 
 
 </li>
 </ul>
 
 License/Certification
 
 
 
 <ul>
 <li>
 Driver's License (Required)
 
 
 </li>
 </ul>
 
 Ability To Commute
 
 
 
 <ul>
 <li>
 Walnut Creek, CA 94597 (Required)
 
 
 </li>
 </ul>
 
 Ability To Relocate
 
 
 
 <ul>
 <li>
 Walnut Creek, CA 94597: Relocate before starting work (Preferred)
 
 
 </li>
 </ul>
 Work Location: In person
</div>

<div>Pay: $28.00 - $30.00 per hour 
JOB DESCRIPTION
POSITION: Customer Support Specialist
STATUS: Full-time
SUMMARY:
This position is responsible for coordinating leasing activities to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals. 
PRIMARY RESPONSIBILITIES<ul><li>Performs all sales and leasing activities to achieve the community&rsquo;s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, processing applications, preparing the lease and move-in package, and ensuring a smooth resident move-in.</li><li>Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.</li><li>Stays informed about current market and competitor conditions that may impact the community&rsquo;s occupancy and sales results.</li><li>Develops and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and more.</li><li>Track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.</li><li>Ensures that the community and show units meet the Company&rsquo;s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance needs, ensuring a physically appealing show unit, and preparing the leasing office for daily leasing activities.</li><li>Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.</li><li>Executes and performs activities in support of the community&rsquo;s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.</li><li>Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).</li></ul><ul><li>
Adheres to the letter and spirit of Fair Housing and Employment laws. Ensures the same level of compliance from all team members.</li><li>
Ability to effectively lead and manage team members, fostering collaboration and achieving common goals.</li><li>
Willing to work on other local communities within the portfolio.</li></ul>
QUALIFICATIONS:<ul><li>
Bilingual in English and Spanish preferred</li><li>
Experience leasing multi-family communities and new constructions</li><li>
Polished Presentation</li><li>
Proven Sales Skills</li><li>
Problem Solving and Conflict Resolution Skills</li><li>
Ability to multi-task</li><li>
Strong Verbal and Written Communication Skills</li><li>
Team Player</li><li>
Intermediate Computer Skills / Internet Savvy</li><li>
Experience using property management software; experience with Entrata is a plus</li></ul>
EDUCATION AND/OR TRAINING:<ul><li>
High school diploma, GED or equivalent</li></ul>
Job Type: Full-time
Salary: $28-$30/hour
Benefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Short-and long-term disability</li></ul> 
Weekly day range: Monday to Friday
Work setting: In-person, Office
Job Type: Full-time 
Schedule: 
<ul><li>
8 hour shift</li><li>
Day shift</li><li>
Monday to Friday</li></ul> 
Language: 
<ul><li>
Spanish (Preferred)</li></ul> 
License/Certification: 
<ul><li>
Driver's License (Required)</li></ul> 
Ability to Commute: 
<ul><li>
Walnut Creek, CA 94597 (Required)</li></ul> 
Ability to Relocate: 
<ul><li>
Walnut Creek, CA 94597: Relocate before starting work (Preferred)</li></ul> 
Work Location: In person</div>

inDrive

<div>
 
 
 Department:
 
 Customer Service and Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 To be added
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Responding to phone calls, emails, and chat messages.
 </li>
 <li>
 Quickly and efficiently resolving customer issues.
 </li>
 <li>
 Processing returns, exchanges, and customer complaints.
 </li>
 <li>
 Keeping records of each interaction with customers.
 </li>
 <li>
 Updating customer information in the CRM system.
 </li>
 <li>
 Collecting and forwarding customer feedback to relevant departments.
 </li>
 <li>
 Informing customers about the status of their inquiries.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 Excellent oral and written communication skills for both Russian and Kazakh languages.
 </li>
 <li>
 Ability to conduct dialogue politely and professionally.
 </li>
 <li>
 Ability to work with large volumes of information.
 </li>
 <li>
 Attention to detail and accuracy in documentation.
 </li>
 <li>
 Proficiency in PC and basic office programs.
 </li>
 <li>
 Skills in working with CRM systems and other specialized software.
 </li>
 </ul>
</div>

Rippling

<div><h2 class="jobSectionHeader">About Rippling</h2> 
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.<h2 class="jobSectionHeader"> 
About the team</h2>
The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed. 
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform. 
About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our team supports the Spend Management Platform including corporate cards, bill pay, expenses, and global spend. 
What you will do 
<ul><li>
&quot;Become a product expert on Rippling&rsquo;s Spend Management and Finance modules. Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues</li><li>
Support customers with spend workflows including expense submissions, reimbursements, vendor payments, and invoice management.</li><li>
Troubleshoot integration and data-sync issues with QuickBooks Online, NetSuite, and Xero.</li><li>
Identify and escalate bugs or edge cases to Product and Engineering, providing detailed context for improvement.</li><li>
Partner cross-functionally with Finance Ops, Payments, and Accounting teams to streamline issue resolution.</li><li>
Consistently deliver high-quality, empathetic support experiences and contribute to customer satisfaction metrics.</li><li>
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment</li><li>
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing</li><li>
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.</li><li>
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system</li><li>
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.</li><li>
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers</li><li>
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met.</li><li>
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.</li></ul><h2 class="jobSectionHeader">
What you will need</h2><ul><li>
Bachelor's degree</li><li>
1-4 years of customer support experience in expense and spend management domain and should have:</li><li>
Hands-on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur and Expense management softwares</li><li>
Understanding of US banking processes, credit card systems, and expense management workflows</li><li>
Prior experience supporting finance, accounting, or expense management software.</li><li>
Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail</li><li>
Time management skills and ability to prioritize</li><li>
Excellent communication skills, both written and verbal (in English)</li></ul> 
Additional Information<h2 class="jobSectionHeader">
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com. 
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. 
#li-remote 
This position is a non-exempt, full-time, hourly position with eligibility for overtime 
The pay range for this role is:
23.49 USD per hour (US Tier 2)
22.19 USD per hour (US Tier 3)</h2></div>

Customer Support Specialist, Spend

Search 10000+ Customer support specialist jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 customer support specialist jobs Near Me

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist, Spend