customer support specialist

Rhea County School District

Position: Customer Support SpecialistJob Summary: We are seeking a friendly, customer-focused, and detail-oriented Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner.</li><li>Resolve customer issues by identifying problems, researching solutions, and following up to ensure customer satisfaction.</li><li>Process customer orders, returns, refunds, and account updates accurately.</li><li>Maintain detailed records of customer interactions using CRM software.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Educate customers about products, services, and company policies.</li><li>Monitor customer feedback and identify opportunities for service improvement.</li><li>Collaborate with internal teams to resolve customer concerns efficiently.</li><li>Meet or exceed customer satisfaction, response time, and performance targets.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; an associate's or bachelor's degree is a plus.</li><li>Previous experience in customer service, call center, or support roles preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency with Microsoft Office and customer relationship management (CRM) systems.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Positive attitude and a customer-first mindset.</li></ul>Preferred Skills:<ul><li>Experience with help desk or ticketing software.</li><li>Ability to remain calm under pressure and handle difficult situations professionally.</li><li>Strong teamwork and interpersonal skills.</li><li>Flexibility to work evenings, weekends, or shifts if required.</li></ul>Working Conditions:<ul><li>Full-time or part-time position.</li><li>Remote</li><li>May require shift work, including evenings, weekends, and holidays.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Retirement savings plan</li><li>Professional development and training opportunities</li><li>Career growth within the organization</li></ul>APPLY NOW!!!

Customer Support Specialist

Campspot

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone.As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the &lsquo;ins and outs&rsquo; of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred.Camping is a service-driven industry, with many of our partnering parks conducting the majority of their business outside of traditional business hours and on weekends. To best support our partners and their guests, employees in this role work within a clearly defined shift schedule that includes coverage during evenings, weekends, and select major holidays.Given that the busiest camping season falls between Memorial Day and Labor Day, this position is best suited for individuals who are available to work consistently throughout the summer and who prefer to schedule extended time off during the off-season months.Currently we are hiring for two shifts:<ul><li>Saturday-Sunday 9a-6p and Monday-Wednesday 11a-8p EST</li><li>Saturday-Sunday 9a-6p and Wednesday-Friday 11a-8p EST</li></ul>Qualifications:<ul><li>Excellent written and verbal communication skills</li><li>Patient and courteous demeanor when working with customers</li><li>Availability to work the above-mentioned schedule</li><li>Attention and obsession with detail and accuracy</li><li>Effective and efficient problem solving</li><li>Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities</li><li>Experience in and ability to thrive in a fast-paced environment</li></ul>Preferred Qualifications:<ul><li>Available to start immediately</li><li>3 years experience in customer service or related role</li><li>Experience working in the recreation/hospitality/tourism industry</li><li>Experience working with Software as a Service (SaaS)</li><li>Proficient in Google Business Suite and Microsoft Office, specifically MS Excel</li></ul>Compensation and Benefits<ul><li>Anticipated starting base salary: $45k per year</li><li>Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates</li><li>401(k) plan with employer match</li><li>Flexible and casual work environment</li><li>Employee camping credit to encourage getting outdoors and experiencing our product!</li></ul>This role is hybrid in our Grand Rapids, MI headquarters.Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We&rsquo;re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products:1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities.2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot&rsquo;s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.Pay: $45,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Grand Rapids, MI 49503

Software Customer Support Specialist

SSA & Company

Job Title: Customer Support Specialist (Remote) Company: SSA &amp; Company Employment Type: Full-Time Location: Anthem, Arizona, United States (Remote) Job Overview SSA &amp; Company, a leading global management consulting firm, is seeking a highly professional and dedicated Customer Support Specialist to join our team. This is a full-time, remote position where you will play a crucial role in maintaining our high standards of client service. The ideal candidate will be an exceptional communicator and a natural problem-solver, dedicated to providing timely and effective support to our valued clients. You will be the first point of contact for client enquiries, ensuring a seamless and positive experience that reflects the quality and integrity of our firm. Key Responsibilities  <ul><li>Serve as the primary point of contact for clients, managing enquiries through email, phone, and our support portal with the utmost professionalism.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Identify and assess clients' needs to achieve satisfaction, resolving issues efficiently and escalating complex problems to the relevant internal teams.</li><li>Maintain detailed records of client interactions, transactions, comments, and complaints.</li><li>Collaborate closely with consultants and project managers to ensure alignment on client communication and issue resolution.</li><li>Contribute to the continuous improvement of our support processes and help build our knowledge base.</li><li>Gather and synthesise client feedback to share with internal teams for service enhancement.</li></ul> Qualifications and Experience  <ul><li>Proven experience in a customer support or client services role, preferably within a professional services or B2B environment.</li><li>Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour.</li><li>Strong problem-solving skills and the ability to think critically and calmly under pressure.</li><li>Excellent organisational and time-management skills, with a proven ability to manage multiple tasks simultaneously.</li><li>Proficiency with CRM systems and other customer service software.</li><li>A client-centric mindset with a genuine desire to deliver outstanding service.</li><li>The ability to work independently and demonstrate strong self-discipline in a remote setting.</li><li>A high degree of discretion and integrity when handling sensitive client information.</li></ul> What We Offer  <ul><li>A competitive hourly wage of $22 - $26 USD per hour, commensurate with experience.</li><li>A fully remote working arrangement, providing flexibility and an excellent work-life balance.</li><li>The opportunity to work within a dynamic and intellectually stimulating environment at a respected management consulting firm.</li><li>A supportive and collaborative team culture that values your contribution.</li><li>Opportunities for professional growth and development within the company.</li></ul>

Customer Support Specialist (Remote)

Long Iron Services, LLC

<div>It's fun to work in a company where people truly BELIEVE in what they're doing! 
We're committed to bringing passion and customer focus to the business.<div>
 Position Summary 
Under the supervision of the After Hours Manager, the After Hours Customer Support Specialist serves as the primary point of contact for customers, drivers, dispatchers, and internal stakeholders during evenings, nights, weekends, and holidays. This role is responsible for monitoring transportation operations, responding to customer inquiries, resolving service issues, coordinating emergency communication, and ensuring uninterrupted support for tank truck transportation services involving liquid or dry bulk products. 
Duties and Responsibilities:<ul><li>
Provide after-hours support to drivers regarding delivery instructions, customer locations, and operational concerns.</li><li>
Field calls from drivers related to breakdowns, accidents, and other equipment related issues.</li><li>
Work with terminals to assigns resources to meet customer requirements under company and regulatory agency mandates.</li><li>
Enters complete and accurate data about the customer&rsquo;s orders into the computer system.</li><li>
Communicates with customers, employees, and other terminal locations to ensure customers&rsquo; requirements are met while getting the most efficient use of available resources.</li><li>
Handles emergency and non-emergency situations.</li><li>
Issuance of EFS to address repairs and breakdowns.</li><li>
Provide drivers with 24/7/365 access to live assistance when needed.</li><li>
Escalate critical issues to management, dispatch or operations personnel as needed.</li><li>
Maintain strong customer relationships through proactive and solution-oriented communication.</li><li>
Support compliance with DOT, FMCSA, and company safety requirements.</li><li>
Coordinate responses to delays, mechanical issues, weather-related disruptions, and emergency situations.</li><li>
Other duties as assigned.</li></ul> 
 
Job Requirements 
Education and Experience:<ul><li>
High school diploma or GED required.</li><li>
Experience in trucking, tank truck operations, bulk transportation, or supply chain environments is highly desirable.</li></ul> 
Preferred qualifications<ul><li>
Associate or bachelor&rsquo;s degree.</li><li>
Minimum 2 years of customer service, transportation, logistics, dispatching, or related experience preferred.</li></ul> 
Essential Qualifications:<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong problem-solving and decision-making abilities.</li><li>
Ability to remain calm and professional under pressure.</li><li>
Proficiency with Microsoft Office Suite and transportation management systems (TMS).</li><li>
Strong multitasking and organizational skills.</li><li>
Ability to work independently with minimal supervision.</li><li>
Knowledge of transportation terminology and logistics operations preferred.</li><li>
Computer Skills: Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).</li><li>
Experience using collaboration tools (e.g., Microsoft Teams, Zoom).</li><li>
Ability to quickly learn and adapt to new software, systems, and technologies.</li></ul> 
Language Skills:<ul><li>
Ability to read, write and speak English proficiently.</li></ul> 
Physical Demands:<ul><li>
Primarily sedentary work involving prolonged periods of sitting at a desk and working on a computer.</li><li>
Frequent use of hands and fingers for typing, phone handling, and operating office equipment.</li><li>
Occasional standing, walking, or moving between office areas.</li><li>
Ability to communicate effectively via phone, video, and in-person meetings.</li><li>
May occasionally lift and/or move office materials up to 15&ndash;20 pounds.</li><li>
Visual acuity required for reading electronic documents, analyzing data, and reviewing reports.</li><li>
Ability to operate in a constant state of alertness and safe manner.</li></ul> 
 
Work Environment:<ul><li>
Primarily office-based with remote work opportunities where applicable.</li><li>
Must be available to work evenings, overnight shifts, weekends, holidays, and on-call schedules as assigned.</li><li>
Position may require extended hours during emergencies, weather events, or service disruptions.</li><li>
Rotating on-call schedules may be required to support 24/7 operations.</li></ul></div><div>
Benefits Package:<ul><li>
Medical, Dental, Vision, Life, and Disability Insurance</li><li>
401(k) Plan + Company Match</li><li>
Paid Time Off</li><li>
Company Paid Holidays</li></ul>
Salary Range:
Disclaimer: The salary range for this position is $57,500 to $72,000 annually. This range is based on market data and internal equity. The final offer will be determined by various factors, including the candidates experience, education, skills, qualifications, and geographic location.<div></div>
At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.
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Customer service, dispatch.</div></div>

After Hours Customer Support Specialist

Waleed 

<h3>About the role</h3>We are seeking a dedicated Customer Support Specialist to enhance our technical and platform support team. In this full-time remote position, you will play a pivotal role in delivering exceptional customer experiences, ensuring that our clients receive the assistance they need while effectively navigating our CRM and digital services.<h3>Key responsibilities</h3><ul><li>Provide prompt and effective support for customers utilizing our CRM, addressing technical inquiries and resolving platform-related issues with precision.</li><li>Collaborate closely with team members to ensure seamless communication and efficient problem-solving, contributing to a cooperative atmosphere focused on excellence.</li><li>Take ownership of customer inquiries from initial contact to resolution, maintaining a high standard of customer service and satisfaction throughout the process.</li><li>Manage time efficiently to handle multiple support requests, ensuring that each client's needs are prioritized and addressed in a timely manner.</li><li>Engage with stakeholders to gather feedback and insights, using this information to enhance service delivery and improve the overall user experience.</li><li>Exhibit strong attention to detail in documenting interactions and troubleshooting steps to ensure accurate record-keeping and knowledge sharing within the team.</li></ul><h3>Requirements</h3><ul><li>Excellent communication skills, both verbal and written, with the ability to convey complex technical information clearly and concisely to diverse audiences.</li><li>Strong problem-solving capabilities, demonstrating a knack for quickly identifying issues and implementing effective solutions.</li><li>A team-oriented mindset, thriving in collaborative environments and actively contributing to collective success.</li><li>Proven ability to take ownership of tasks, demonstrating accountability and commitment to delivering high-quality customer support.</li><li>Effective time management skills, allowing for the efficient handling of workload and prioritization of tasks to meet customer demands.</li><li>Keen attention to detail, ensuring accuracy in documentation and thoroughness in troubleshooting processes.</li></ul><h3>Nice to have</h3><ul><li>Familiarity with CRM systems and digital service platforms, providing a solid foundation for delivering technical support.</li><li>Previous experience in customer service or support roles, particularly within tech-oriented companies or service-oriented industries.</li><li>Knowledge of IP networking or telecom systems, which could enhance your ability to address technical queries effectively.</li><li>Experience in engaging with diverse stakeholders, contributing to your ability to manage expectations and facilitate smoother communication.</li><li>Open to learning and adapting to new technologies and processes, demonstrating a proactive approach to personal and professional growth.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and innovative company that values customer satisfaction and continuous improvement. You will have the opportunity to work with a supportive group of professionals who are dedicated to providing top-notch service. Our remote working environment offers flexibility, allowing you to balance your professional and personal life effectively. Together, we strive for excellence and aim to make a meaningful impact on our clients and the communities we serve through our customer support initiatives.

Customer Support Specialist | CRM | Technical & Platform Support

Innovative Systems

<div>Innovative Systems is currently seeking applicants for a Support Specialist to join our talented billing Customer Care team.
In this role, you will be provide exceptional service to our Billing clients.
When you are part of the Innovative Systems&rsquo; eLation Customer Care team as a Support Specialist, you will:<ul><li>
Utilize the software ticketing system to efficiently manage and address daily client interactions.</li></ul>
Conduct formalized training sessions to educate end users on effectively navigating the eLation Billing software.
Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.
Identify and recreate software deficiencies to effectively test and report software bugs.
Organize and deliver software-related presentations at our annual customer conference.
These are skills that we are looking for in our ideal candidate:<ul><li>
Candidates must have excellent verbal and written communication skills, problem-solving skills, the ability to handle multiple items simultaneously, and pay attention to detail.</li><li>
Must be able to work independently as well as in a team environment.</li><li>
Self-motivated, self-driven, and open to change.</li><li>
Preferred background includes a telecommunications degree and/or software support experience. Prior telecommunications experience with either Usage/CABS software, wireless knowledge or meter utilities experience is a plus.</li><li>
</li><li>Must be self-motivated, adaptable to change, and proactive in problem-solving.</li></ul>
These skills would be helpful but are not required:<ul><li>
Telecommunications industry experience.</li><li>
Bachelor's degree in business, computer science, or information technology.</li></ul>
If you aren&rsquo;t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:<ul><li>
Competitive wages</li><li>
Generous Paid time off</li><li>
10 paid holidays</li><li>
401(k) matching</li><li>
Company paid family Blue Cross Blue Shield health insurance plan</li><li>
Company contributions to an HSA plan</li><li>
Company paid employee Dental Insurance</li><li>
Company paid employee Vision Insurance</li><li>
Company paid Life Insurance</li><li>
Company paid Short- &amp; Long-Term Disability Insurance</li></ul>
If you are passionate about client support and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you. 
 
 
 
#hc255960</div>

Customer Care Support Specialist - Billing

Mars EC

Technical Support SpecialistWe are looking for a Technical Support Specialist who is passionate about technology and enjoys helping customers solve technical issues. The ideal candidate is an excellent communicator with strong analytical skills, a customer-first mindset, and the ability to troubleshoot a wide range of technology-related problems efficiently.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner.Guide customers through step-by-step solutions for hardware, software, and connected device issues.Escalate complex technical problems when necessary while ensuring proper follow-up.Document customer interactions and technical solutions accurately.Maintain a high level of customer satisfaction by delivering exceptional service.Stay up to date with product knowledge, troubleshooting procedures, and new technologies.RequirementsClear and highly understandable spoken English, ideally with little to no noticeable accent.Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve technical issues efficiently.Previous experience troubleshooting smart devices, consumer electronics, IoT products, or other technology products is highly preferred.Candidates with an engineering degree or other technical educational background will be given priority.Excellent customer service skills with strong empathy, logical thinking, and structured communication abilities.Ability to explain technical concepts in a simple and customer-friendly manner.Strong attention to detail and the ability to work effectively in a fast-paced environment.Comfortable using multiple software tools and support platforms simultaneously.Ability to work independently as well as collaboratively within a team.Preferred QualificationsPrevious experience in a technical support or help desk role.Familiarity with troubleshooting mobile devices, smart home products, networking, or consumer electronics.Experience working in a customer support or contact center environment is an advantage.What We OfferCompetitive salary and performance-based incentives.Comprehensive training and continuous professional development.Career growth opportunities within a dynamic and supportive team.A collaborative work environment focused on learning and innovation.If you have a passion for technology, enjoy solving complex problems, and are committed to delivering outstanding customer experiences, we'd love to hear from you. Apply today and become part of our growing technical support team.Pay: From E&pound;16,000.00 per monthWork Location: In person

Technical Support Specialist

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