customer support technician

S-TECH

<ul><li>Own overall relationship with assigned clients</li><li>Ensure retention and satisfaction of all assigned clients</li><li>Visit to our client for Support,</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>Job Type: Full-timePay: Up to Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>support Staff: 2 years (Required)</li></ul>License/Certification:<ul><li>motorcycl (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: Remote

Customer Support/Network technician

C2HR LLP

A. Brief Job Description:1) Install, configure, and calibrate CCTV systems for optimal performance.2) Conduct regular maintenance checks and repairs to ensure system functionality.3) Troubleshoot issues and provide timely resolutions to technical problems.4) Collaborate with security teams to design surveillance systems tailored to specific needs.6) Document and log service activities accurately.7) Ensure compliance with security and privacy protocols during installation and maintenance.B. Education, Training and Certifications Required:1) Bachelor's degree in Computer science, Information Technology, Communications systems, or similar.2) Advanced level certification in CCTV Cameras &ndash; Pelco, Axis and Hanhwa.3) Advanced level certification in cabling &ndash; UTP/FTP, fibre splicing and termination.4) Advanced Level Certification in UPS5) MOI-SSD approved technician certificationC. Background Experience Required:1) Minimum of 3-years&rsquo; experience in a similar role.2) Knowledge of CCTV systems installation and maintenance3) Understanding of networking and IP addressing4) Ability to diagnose and troubleshoot CCTV system issues5) Knowledge of CCTV camera types and their specifications6) Ability to read and interpret technical drawings and schematics7) Familiarity with different cabling and wiring methods8) Good physical condition to climb ladders and work in confined spacesD. Selection Criteria for Employment:Candidates will be selected based on the following:1) Passing Technical test (Theory and Practical).2) Passing a face-to-face interview3) Verification of Axis, Pelco, Hanwha, BICSI Technician certificationMANDATORY TRAINING AND CERTIFICATIONS: 1) MOI-SSD Approved Technician2) VideoXpert Operator and Administrator Certification3) Axis Certified Professional4) Hanhwa Video Professional Certification5) Cabling Technician Certification (UTP and Fiber)Max Estimated Pay - 4,600 QARJob Type: Full-time

CCTV Support Technician

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Oracle

<div>As a Support Technician I, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.</div>
 <div><div>Job Description
</div><div>As a Support Technician I, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.</div></div>

Internal Customer Tech Support A3-IT

Johnson Controls

<div>Technical Support Specialist L1 &ndash; Intrusion Security Products (EMEA/APAC)
What you will do
Johnson Controls Security Products is a global leader in access control, video surveillance, and intrusion technologies. With over 2,000 employees across 40+ offices, our portfolio includes industry-leading brands such as Bentel, DSC, SurGard, Visonic, Qolsys IQ, PowerManage, and C24 - collectively offering more years of security expertise than any other group in the world.
Within the EMEA/APAC region, we manage seven premier intrusion brands that specialize in advanced security sensors and wireless systems designed for professional installation in residential and light commercial environments. Leveraging cutting-edge wireless technologies, our solutions reduce installation time and cost while delivering the reliability and performance expected from top-tier security products.
As a Technical Support Technician, you will provide expert-level telephone and Email support for our full range of intrusion products. You will also assist with internal and external training, product evaluations, occasional site visits, and other initiatives that support both our customers and internal teams. This role offers the flexibility to work remotely or from a JCI office and provides the opportunity to make a meaningful impact within a dynamic, collaborative environment.
How you will do it<ul><li>
Handle 30&ndash;40 customer support calls daily, delivering professional, timely, and effective resolutions within SLA targets.</li><li>
Provide technical assistance across both hardware and software platforms for the full Johnson Controls intrusion product suite.</li><li>
Conduct detailed product evaluations and deliver feedback to customers, colleagues, and management.</li><li>
Participate in training sessions and contribute to knowledge-sharing initiatives.</li><li>
Collaborate closely with R&amp;D and cross-functional teams to enhance product quality and customer satisfaction.</li><li>
Maintain a positive, team-oriented attitude and demonstrate a multi-interface approach to problem-solving.</li></ul>
What we look for (Required)<ul><li>
Strong technical background; Associate Degree or equivalent preferred.</li><li>
Proficiency with IT systems and communication tools.</li><li>
Demonstrated experience in troubleshooting hardware and software issues.</li><li>
Self-starter with a proactive, action-oriented mindset.</li><li>
Excellent communication, interpersonal, and problem-solving skills.</li><li>
Ability to build resilient, professional relationships and work effectively in a team.</li><li>
Quick learner with strong stakeholder communication skills.</li><li>
Flexibility to work Monday&ndash;Friday, 9:30 AM &ndash; 6:30 PM IST, supporting multiple global markets.</li><li>
Strong verbal and written English skills.</li><li>
Solid understanding of networking principles and Linux systems.</li></ul> 
Preferred Qualifications<ul><li>
Fluency in English and Hindi.</li><li>
Experience in the electronic security or communications industry.</li><li>
Familiarity with electronic security systems and basic electrical concepts.</li></ul>
Who we are
At Johnson Controls, we&rsquo;re shaping the future to build a world that&rsquo;s safe, comfortable, and sustainable. Our global team delivers innovative, integrated solutions that make cities smarter, buildings more efficient, and lives better. We thrive on bold ideas, entrepreneurial thinking, and cross-functional collaboration. If you're looking for a career that&rsquo;s focused on tomorrow, we want to hear from you. Tomorrow needs you.</div>

Technical Support Specialist L1

Evertz

<div>
 As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service in regards to inquiries regarding products, installations and systems.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
 </li>
 <li>
 Assess the customer&rsquo;s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
 </li>
 <li>
 Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
 </li>
 <li>
 Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer &ldquo;feature requests&rdquo; to product managers
 </li>
 <li>
 Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer&rsquo;s products
 </li>
 <li>
 Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Electrical, Electronic, or Computer Electronic Technician Diploma required
 </li>
 <li>
 Direct experience with Server Hardware, Linux OS and Network setup is an asset
 </li>
 <li>
 Similar experience will be considered an asset
 </li>
 <li>
 Unparalleled desire to help the customer and deliver service excellence
 </li>
 <li>
 Passion for technology and learning new software and hardware products
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Self driven with a desire to add value to an energetic team
 </li>
 <li>
 Problem-solving ability and able to react to changing situations
 </li>
 <li>
 Ability to multi-task in a fast-paced environment
 </li>
 <li>
 Must be eligible for international travel and be able to work alone with little or no supervision
 </li>
 <li>
 1-2 years experience working with broadcast/post-production products would be an asset
 </li>
 <li>
 Must have a valid driver&rsquo;s license
 
 
 </li>
 </ul>
 
 What we offer:
 
 
 
 <ul>
 <li>
 Competitive total compensation package
 </li>
 <li>
 Comprehensive Benefit Plan
 </li>
 <li>
 Company contributed 401k Plan
 </li>
 <li>
 Work-life balance
 </li>
 <li>
 Career progression
 </li>
 <li>
 Casual work environment
 
 
 </li>
 </ul>
 About Evertz:
 
 
 Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.
 
 
 Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz&rsquo; customer base also includes telcos, satellite, cable TV, and IPTV providers.
 
 
 With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada&rsquo;s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada&rsquo;s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.
 
 
 Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
 
 
 Thank you for considering a career with Evertz!
 
 
 
 Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application.
 
 When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (&ldquo;Controller&rdquo;), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.com. Controller&rsquo;s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.com. Your personal data will be processed for the purposes of managing Controller&rsquo;s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
 
 
 A complete privacy policy can be found at https://evertz.com/contact/privacy/
 
 
 Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
 
 
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</div>

Field Service Engineer  (Entry, Intermediate & Sr.) - Burbank, CA

Hayward Industries

<div>Overview:

Hayward Holdings Inc. (NYSE &quot;HAYW&quot;) is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Atlanta, GA. 
The Technical Support Representative provides expert assistance to customers, service partners, and distributors by diagnosing and resolving issues related to Chlorking and Sentry equipment installation, operation, and performance. This role requires strong technical aptitude, analytical thinking, and excellent communication skills to deliver efficient, high-quality support.
Responsibilities:

Customer Support<ul><li>
Respond promptly to customer inquiries via phone, email, or remote support tools.</li><li>
Assist with troubleshooting installation, operational, and configuration issues.</li><li>
Guide customers through troubleshooting and problem-solving steps and explain technical concepts clearly.</li></ul>
Technical Diagnosis &amp; Resolution<ul><li>
Identify root causes of issues using systematic questioning, analysis, and by guiding the customer through testing.</li><li>
Provide solutions or escalate as necessary.</li><li>
Document all troubleshooting results, resolutions, and customer interactions accurately.</li></ul>
Product &amp; Systems Knowledge<ul><li>
Maintain working knowledge of our product lines, components, and system functions including plumbing, hydraulics, electrical systems, and interfaces.</li><li>
Stay current on product updates, technical bulletins, and new technologies.</li></ul>
Collaboration
<ul><li>Communicate regularly with engineering, sales, and field service to share insights, escalate concerns, and close the feedback loop on product issues.</li><li>
Contribute to internal knowledge bases and technical documentation for recurring issues.</li></ul>
Field Service (Occasional/Negotiable &ndash; up to 10%)
<ul><li>Assist in field visits to support product installation, diagnosis, or repair as required.</li><li>
Travel to installed sites for additional training and support when necessary.</li></ul>
Qualifications:

Required:
Either: 3&ndash;5 years of experience in a technical support, maintenance, quality testing, or field service role- OR: <ul><li>- a demonstrated aptitude in electrical, mechanical, plumbing, and related systems with a willingness to learn commercial pool technology</li><li>
Understanding of electrical, mechanical, plumbing, or electronic systems</li><li>
Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical customers</li><li>
Strong analytical and problem-solving abilities</li><li>
Experience with Microsoft Office and related computer-based tools</li><li>
Ability to manage multiple support cases simultaneously and meet deadlines in a team environment</li></ul>
What would make you a stand-out candidate:<ul><li>
Certified Pool Operator (CPO) certification</li><li>
Hands-on experience working with ChlorKing or Sentry equipment installed in commercial pool pump rooms</li><li>
Prior field experience servicing, installing, or troubleshooting water treatment or pool system controls</li><li>
Familiarity with hydraulics, system diagnostics, and remote monitoring tools</li><li>
Any experience providing technical training</li></ul></div>

Technical Support Representative

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