customer support technician

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>The Customer Support Technician II is a reactive role within the Astro Infrastructure Technical Support Organization. TSO provides remote technical support Monday through Friday (8x5) as a component of the broader model to ensure the availability of mission critical radio systems. Ensuring public safety for our commercial and government customers while delivering a great customer experience is paramount. This team addresses new and existing tickets and works closely with customers, field teams, and the escalation team to restore service and drive incidents to resolution.
<h2 class="jobSectionHeader"> 
Job Description
</h2>As a Customer Support Technician II , you will provide mission-critical technical support for Motorola ASTRO systems, serving public safety for commercial and government clients. This hybrid role requires a proactive professional who can manage priorities with minimal supervision while maintaining high-security standards.
Key Responsibilities &amp; Requirements
<ul><li>System Support: Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure, ensuring the stability of critical public safety communications.
</li><li>Incident Management: Drive incidents to resolution by performing initial triage, documenting troubleshooting steps, and escalating complex issues within specified time frames to meet service level agreements (SLAs).
</li><li>Communication: Maintain consistent, professional communication via phone, email, and ticketing systems to manage customer expectations and build strong relationships with internal and external stakeholders.
</li><li>Knowledge Management: Utilize and contribute to the knowledge database by implementing documented solutions and authoring new articles for previously undocumented technical issues.
</li><li>Technical Proficiency: Leverage experience with Active Directory , Network Troubleshooting , and various operating systems including Windows/Windows Server and Linux/Unix .
</li><li>Performance Excellence: Ensure all support and performance metrics are met while tracking outages through to the successful restoration of services.
</li><li>Process Improvement: Collaborate across functional lines to provide feedback on operational processes and participate in training to stay current on evolving systems and applications.
 </li></ul>This position is subject to working in high security areas governed by the US Department of Justice's &quot;Criminal Justice Information Services (CJIS) Security Policy&quot; and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $60,000 - $65,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-HYBRID 
<h2 class="jobSectionHeader"> 
Basic Requirements
</h2><ul><li>High School Diploma or Equivalent</li>
<li>2+ years of Technical Support experience</li>
<li>Must be able to obtain background clearance as required by government customer</li>
</ul><h2 class="jobSectionHeader"> 
Travel Requirements
</h2>None
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>None
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader"> 
Referral Payment Plan
</h2>Yes
Our U.S. Benefits include:
<ul><li>Incentive Bonus Plans
</li><li>Medical, Dental, Vision benefits
</li><li>401K with Company Match
</li><li>10 Paid Holidays
</li><li>Generous Paid Time Off Packages
</li><li>Employee Stock Purchase Plan
</li><li>Paid Parental &amp; Family Leave
</li><li>and more! 
</li></ul> 
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
We&rsquo;re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.</div>

Customer Support Technician II (Hybrid)

Applied Materials

<div>Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips &ndash; the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world &ndash; like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$37.00 - $51.20
Location:
Boise,ID
You&rsquo;ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible&mdash;while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We&rsquo;re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . 
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. 
Role Responsibilities:
<ul><li>Install, maintain, and upgrade customer equipment
</li><li>Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
</li><li>Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
</li><li>Train and mentor junior Field Service Engineers [Customer Engineers]
</li><li>Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
</li><li>Coordinate and communicate directly with customers
</li><li>Fulfill additional duties, as assigned 
</li></ul> 
Minimum Qualifications:
<ul><li>Completion of an Associate degree, military technical training, field service experience, or trade certification
</li><li>4-7 years of work experience in semiconductor industry or other equipment support industry
</li><li>Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
</li><li>Strong knowledge of hand tools and their appropriate usage, including digital multimeters
</li><li>Effective written and verbal communication skills
</li><li>Basic knowledge of Microsoft Excel, Word, and PowerPoint
</li><li>Possession of a valid driver&rsquo;s license and the ability to obtain a passport, if travel is required.
</li><li>Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols 
</li></ul> 
Physical Requirements:
 
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Customer Support Technician (T2)

<div>
 
 
 Department:
 
 Broadband - Network Engineering Services
 
 
 
 Location:
 
 Madison, MS
 
 
 
 
 Description
 
 
 
 JSI invites you to join our team as a
 
 Tier 1 Tech Support Technician
 
 on our Contact Center team
 
 
 in
 
 Madison, Mississippi
 
 , where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion&mdash;while advancing your career within a mission-driven, growth-focused organization.
 
 
 
 Position Overview:
 
 
 As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers&rsquo; peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners&rsquo; customers in a professional, friendly and efficient manner.
 
 Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide essential Tier 1 support to customers in a professional and customary manner.
 </li>
 <li>
 Answer inbound tech support calls and make outbound calls to customers as needed.
 </li>
 <li>
 Thoroughly troubleshoot, investigate, and resolve customers&rsquo; peripheral related problems.
 </li>
 <li>
 Keep detailed notes of all work performed on customers&rsquo; peripherals.
 </li>
 <li>
 Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
 </li>
 <li>
 Maintain 90% QA (quality assurance) ratings.
 </li>
 <li>
 Work on other ongoing and short-term projects as outlined by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Excellent communication, both verbal and written and proficient in English.
 </li>
 <li>
 Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
 </li>
 <li>
 Ability to manage time and effectively prioritize numerous projects at one time.
 </li>
 <li>
 Willingness to solve complicated problems and see projects through to completion.
 </li>
 </ul>
 
 Preferred Qualifications:
 
 <ul>
 <li>
 1+ years of experience in a technical support role.
 </li>
 <li>
 1+ years of experience in a contact center environment handling high volume of calls.
 </li>
 </ul>
 
 Physical Requirements/Working Conditions:
 
 <ul>
 <li>
 Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
 </li>
 <li>
 Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.
 
 
 </li>
 </ul>
 
 Benefits and Compensation
 
 
 
 <ul>
 <li>
 Competitive salary + performance-based bonuses.
 </li>
 <li>
 Comprehensive benefits package (medical, dental, vision, 401(k)).
 </li>
 <li>
 Generous PTO and travel support.
 </li>
 <li>
 Ongoing professional development and educational opportunities.
 </li>
 </ul>
</div>

Tier 1 Tech Support Technician

John Tyler Community College

<div><div><div><ul><li>https://jobs.vccs.edu/postings/97081
</li></ul></div><div><ul><li>Chesterfield, Virginia, United States
</li></ul></div><div><ul><li>Administrative ADP Expense (Brightpoint)
</li></ul></div><div><ul><li>Brightpoint Community College</li></ul></div></div><div> 
</div><div>Title: Technical Support Technician (00145)
Agency: Brightpoint Community College
Location: Chesterfield - 041
FLSA: Exempt
Hiring Range: $65,000 - $70,000 (Commensurate with experience and qualifications)
Full Time or Part Time: Full Time
Additional Detail<div> 
Job Description:<div> 
 
Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia&rsquo;s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College&rsquo;s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.</div>
<div>Brightpoint offers a robust benefits package, including:</div>
<ul><li>State of Virginia employee benefits</li>
<li>Comprehensive health insurance (medical, dental, and vision)</li>
<li>Virginia Retirement System (VRS) participation</li>
<li>Generous annual leave and paid holidays</li>
<li>Remote work flexibility, depending on role and departmental needs</li>
<li>Professional development opportunities</li>
<li>Continuous learning programs</li>
<li>Access to wellness resources and employee assistance programs</li>
</ul><div>Brightpoint invites applications for an in-office Technical Support Technician position to perform on-site and remote inspection, installation, testing, and repair of microcomputer devices, classroom AV equipment, and peripheral hardware. Provides Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high-availability classroom infrastructure. 
 
This position is responsible for providing advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure. The role performs in-depth diagnostics and hardware-level repairs on microcomputers, software, and peripheral devices, while also managing the full software lifecycle, including application packaging and automated deployment to maintain standardized environments. The technician diagnoses and resolves complex operating system and application conflicts using diagnostic and data recovery tools, as well as troubleshoots network connectivity issues utilizing TCP/IP fundamentals, PING, and DNS. Additionally, the position supports AV systems by identifying signal failures, hardware issues, and connectivity disruptions, and provides first-level support for IP telephony and related services. 
 
In addition to technical troubleshooting, this role engages directly with faculty and staff to deliver one-on-one instruction on classroom technologies and new software, ensuring effective adoption and use. The position collaborates with the Lead Technician and Manager of Client Services to identify recurring issues and improve overall Help Desk service delivery. Responsibilities also include maintaining the security and confidentiality of sensitive data and documenting all equipment configurations, installation procedures, and repair activities for departmental reference. 
 
This role performs other duties as assigned to support operational needs and continuous service improvement.</div>
</div>Minimum Qualifications: 
<div>
Required:</div><ul>
<li>Extensive expertise in personal computer hardware architecture, including the ability to perform deep-dive hardware-level repairs, motherboard diagnostics, and component-level troubleshooting for Windows and Apple systems.</li>
<li>Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command-line troubleshooting to resolve complex software conflicts.</li>
<li>Proficiency in utilizing advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.</li>
<li>Ability to configure and employ LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.</li>
<li>General knowledge of multimedia infrastructure, including the ability to install media cabling, terminate connections, and troubleshoot physical connectivity issues.</li>
<li>Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep-level programming knowledge.</li>
<li>Successful completion and passing of a background check.</li>
</ul>Additional Considerations: 
<div>
A college degree in Information Systems or equivalent experience. Substantial experience in modifying, installing, testing, troubleshooting, and repairing microcomputer hardware and peripherals. At least three years of proven experience in IT systems and multimedia equipment troubleshooting. Some Crestron, and Extron programming experience are preferred 
 
Desired certifications: A+, Network+, CTS, CTS-D, C-EST</div></div></div>

Technical Support Technician (00145)

C & B Equipment

<div>C &amp; B Operations, LLC is a progressive company that has grown over 35 years to include thirty-eight John Deere dealerships in six states currently has an opening for a Precision Ag Support Center Technician at our Field Support Office in Sioux Falls, SD. Our call center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, &amp; emails for products and services offered throughout C &amp; B's dealerships.

Benefits:

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C &amp; B Equipment is a drug-free workplace.
<ul>
<li>Competitive pay based on your experience</li>
<li>Excellent benefits including &ndash; Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match</li>
<li>Progressive Paid Time Off and Paid Holidays</li>
<li>Opportunities to grow &ndash; We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.</li>
</ul>
Essential Duties:
<ul>
<li>Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.</li>
<li>Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.</li>
<li>Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.</li>
<li>Take responsibility to ensure customer interactions always result in an effective and timely solution.</li>
<li>Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).</li>
<li>Participate in ongoing training to continually develop technical knowledge and skill sets.</li>
<li>Develop and deliver training to customers and employees during off-season periods.</li>
<li>Meet requirements for contact center metrics (# of calls, problem resolution, etc.).</li>
<li>Follow Case Management requirements (problem/resolution).</li>
<li>Maintain a clean work area and perform work in a neat and orderly fashion.</li>
<li>Follow all safety rules and regulations in performing work assignments.</li>
<li>Complete all reports and forms required in conjunction with work assignments.</li>
<li>Account for all time on a timecard and for all material used in performing assigned duties.</li>
</ul>
Qualifications:
<ul>
<li>Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications</li>
<li>Flexibility to travel to stores when required</li>
<li>Ability to problem solve by using all available resources</li>
<li>Outstanding customer service and communications skills</li>
<li>Ag industry knowledge-preferred</li>
<li>High school diploma or related required</li>
<li>Related technical degree preferred</li>
<li>Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling</li>
</ul>
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Precision Ag Support Center Technician

<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>DRN, a subsidiary of Motorola Solutions, is a pioneer in video analysis. We are a leading global provider of data and image analytics, specializing in vehicle location intelligence. Our platform leverages machine learning, artificial intelligence, and a massive network of mobile License Plate Reader (LPR) cameras to provide critical data to public safety and commercial sectors.
 
By maintaining the world&rsquo;s largest shareable database of vehicle location information, we help our customers shorten response times and improve the speed and accuracy of investigations.
<h2 class="jobSectionHeader"> 
Job Description
</h2>***This Position may become Hybrid and require travel 2 days a week to a local office
 
 
As a Tier 1 Support Technician you will provide excellent customer service to new and existing customers by independently installing, and supporting software and hardware equipment. The Tier 1 Support Technician will be taking incoming calls from the support queue related to non-complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.
Duties and Responsibilities:
<ul><li>With remote access to customer systems, Install the company&rsquo;s proprietary Software.
</li><li>Provide courteous and knowledgeable support over the phone, via email.
</li><li>Ensure timely and accurate set up of all systems
</li><li>Phone Support during regular business hours and on-call availability during off hours
</li><li>Monitor Chat sessions to assist other team members
</li><li>Follow the department process, procedure, and metrics.
</li><li>Maintain a log of customers issues, interactions, and steps taken to assist the caller in the department ticketing system
</li><li>Train customers on use of systems including software, hardware and installation.
</li><li>Multi-task and have excellent time management skills
</li><li>Understand the severity of an issue and escalate issues efficiently and appropriately.
</li><li>Demonstrated strong work ethic
</li></ul>****Schedule is subject to business needs and availability****
Preferred Schedule
<ul><li>Monday - Friday - 3pm-11:30pm CST
</li></ul>Position requires that the first few weeks of training will be virtual during the hours of 9am CST to 5pm CST.
Target Base Salary Range - $35,000 to $40,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-NJ1
#LI-HYBRID 
<h2 class="jobSectionHeader"> 
Basic Requirements
</h2><ul><li>H.S. Diploma or Equivalent
</li><li>2+ years of experience in Customer Service, Call Center or Technical Support
</li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 
</li></ul><h2 class="jobSectionHeader"> 
Travel Requirements
</h2>Under 10%
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>None
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader"> 
Referral Payment Plan
</h2>Yes
Our U.S. Benefits include:
<ul><li>Incentive Bonus Plans
</li><li>Medical, Dental, Vision benefits
</li><li>401K with Company Match
</li><li>10 Paid Holidays
</li><li>Generous Paid Time Off Packages
</li><li>Employee Stock Purchase Plan
</li><li>Paid Parental &amp; Family Leave
</li><li>and more! 
</li></ul> 
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
We&rsquo;re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.</div>

ASG Support Technician Tier 1

Waste Harmonics Keter

<div>Who We Are
We are Waste Harmonics Keter, your partner in handling complex waste operations.
Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well. 
Who We're Looking For:
The iWaste Technical Analyst I is responsible for providing Tier 1 and Tier 2 technical support for our iWaste monitoring systems. This role plays a critical part in ensuring the reliability, performance, and uptime of our monitoring technology by identifying hardware, software, and communication issues and delivering timely resolutions.
The ideal candidate is technically curious, customer-focused, and detail-oriented, with the ability to troubleshoot complex issues, analyze data, and communicate solutions effectively. This is an excellent opportunity for someone looking to build technical expertise in waste monitoring technology, IoT devices, and customer support operations. 
What You'll Be Doing:<ul><li>
Provide first- and second-level technical support for iWaste monitoring systems</li><li>
Diagnose and resolve hardware, software, communication, and connectivity issues</li><li>
Respond to customer inquiries and support requests via phone, email, and ticketing systems</li><li>
Utilize NetSuite to create and manage Sales Orders, Purchase Orders, and customer support cases</li><li>
Analyze graph data, event logs, and system performance using the Device Portal</li><li>
Run reports to identify offline monitors, transducer issues, communication failures, and other system anomalies</li><li>
Monitor system performance and proactively identify opportunities to reduce downtime</li><li>
Coordinate with field technicians regarding installations, maintenance activities, and issue resolution</li><li>
Collaborate with Technical Analyst II and other internal departments to resolve escalated technical issues</li><li>
Document troubleshooting steps, solutions, and support activities accurately</li><li>
Escalate unresolved issues through appropriate channels while ensuring timely customer communication</li><li>
Support continuous improvement initiatives related to monitoring technology and support processes</li></ul> 
What You'll Bring to the Table:<ul><li>
Strong proficiency with Microsoft Office applications, including Excel, Word, and database tools</li><li>
Ability to diagnose technical issues and communicate solutions clearly to customers and internal stakeholders</li><li>
Understanding of pressure monitoring data and compactor monitoring functions</li><li>
Familiarity with data interpretation and navigation within monitoring platforms and device management systems</li><li>
Basic knowledge of compactor operations and waste removal processes</li><li>
Strong problem-solving, troubleshooting, and analytical skills</li><li>
Excellent customer service and communication abilities</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to manage multiple priorities in a fast-paced environment</li><li>
Ability to work independently while collaborating effectively across teams</li></ul> 
Preferred Skills:<ul><li>
Experience with Salesforce, NetSuite, or similar business management platforms</li><li>
Familiarity with IoT devices, monitoring technologies, or remote equipment diagnostics</li><li>
Experience working in a technical support, help desk, or service operations environment</li><li>
Knowledge of waste compactors, waste monitoring systems, or technician dispatch processes</li><li>
Electronics troubleshooting experience or an electrical background</li></ul> 
What&rsquo;s Good to Know:<ul><li>
Onsite position located in Victor, NY</li><li>
Supports critical monitoring technology used across customer waste operations</li><li>
Frequent interaction with customers, field technicians, and internal operational teams</li><li>
Opportunity to develop expertise in waste technology, IoT monitoring systems, and technical operations</li><li>
Fast-paced environment requiring strong analytical and troubleshooting capabilities</li></ul> 
What We Bring to the Table:<ul><li>
Competitive Compensation</li><li>
Annual Bonus Plan at Every Level</li><li>
Continuous Learning and Development Opportunities</li><li>
401(k) Retirement Savings with Company Match; Immediate Vesting</li><li>
Medical &amp; Dental Insurance</li><li>
Vision Insurance (Company Paid)</li><li>
Life Insurance (Company Paid)</li><li>
Short-term &amp; Long-term Disability (Company Paid)</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts/Health Savings Accounts</li><li>
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer</li><li>
7 Paid Holidays</li></ul> 
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.</div>

iWaste Support Analyst

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