customer support technician

Mobile Auto Solutions

<div>Company: Mobile Auto Solutions<h1 class="jobSectionHeader">
Great Teams Don&rsquo;t Happen by Accident</h1>
Built with Intent. Driven by YOU. 
At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. 
Ready to grow with a team that&rsquo;s built for your success? Apply today. 
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our &quot;Greater Team&quot; exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. 
This position is not remote and requires consistent, in-person attendance to perform all essential job functions.
ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position &mdash; it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction.
This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer&rsquo;s vehicle calibrated and back on the road safely.
Key Job Responsibilities
<div><div><ul><li>Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.</li><li>
Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.</li><li>
Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.</li><li>
Other duties as assigned</li></ul></div>
Education and/or Experience Required<div><ul><li>
High School diploma or GED required</li><li>
1 to 3 years working in a technical field or technical call center environment required</li></ul>
Required Skills/Abilities
<div><ul><li>Strong PC skills including proficiency in Microsoft or Google environments</li><li>
Superior customer service skills required</li><li>
Ability to read and learn OEM service information and procedures</li><li>
Strong problem-solving capabilities required</li><li>
Ability to communicate effectively both verbally and in writing with customers required</li><li>
Ability to multi-task required</li><li>
Automotive experience or Automotive education experience preferred</li></ul>
Other Requirements
<ul><li>Must be able to hear on a telephone and at times with others speaking</li></ul>
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</div></div></div>
Benefits That Drive Your Success 
MAS offers the comprehensive benefits you expect from an industry leader, including:<ul><li>
Annual Paid Time Off (PTO) plans</li><li>
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week</li><li>
6 paid holidays annually</li><li>
Medical, Prescription Drug, Dental &amp; Vision Insurance effective Day 1</li><li>
401(k) Retirement Plan with company match</li><li>
Employer Paid Short-Term Disability &amp; Life Insurance</li><li>
Additional Voluntary Life Insurance</li><li>
Continuing Education Opportunities</li><li>
Free Prescription or Non-Prescription Safety Glasses annually</li><li>
Annual Voluntary Uniform Stipend</li><li>
Voluntary Daily Pay option available</li></ul>
AI Disclosure Statement: 
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$24.50 - $30 / Hourly
#MASSJ</div>

ADAS Customer Support Technician

Equinix

<div><div><div><h3 class="jobSectionHeader">SkillBridge, Data Center Customer Support Technician - Trainee</h3>
 <div></div><div><div><ul><li>JR-158308
</li> <div></div><li>On Site
</li> </ul></div><div></div><div><ul><li>Ashburn
</li> </ul></div><div></div><div><ul><li>General Management
</li> </ul></div><div></div><div><ul><li>Full time</li></ul></div></div><div></div><div><div> 
</div>
</div><div>Who are we?<div>

Equinix is the world&rsquo;s digital infrastructure company&reg;, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
</div>
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You&rsquo;ll work across teams, influence key decisions, and help shape the path forward. You&rsquo;ll find belonging, purpose, and a team that welcomes you&mdash;because when you feel valued, you&rsquo;re empowered to do your best work.
Job Summary
Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.
We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations. The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to link our nation&rsquo;s warfighters to the best employment opportunities available.
Do you have a background in Electronics, Electrical Work, or the military/skilled trades?
This could be your next career move!
In this DoD Skillbridge Program with Equinix, you will:<ul>
<li>
Learn how your military experience translates into a rewarding civilian career</li>
<li>
Explore a career or industry you might want to pursue upon separation from active duty</li>
<li>
Earn real-world industry qualifications and certifications</li>
<li>
Build experience and competency in your trade/ profession with our team</li>
<li>
Expand your professional network of contacts</li>
<li>
Gain familiarity with corporate culture</li>
</ul>
Responsibilities
Has a substantial understanding of the job while working on moderately difficult assignments, requiring judgment in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Queue Management &amp; Reporting<ul>
<li>
Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times</li>
<li>
Evaluate expedited requests and resolve or route them appropriately</li>
<li>
Collaborate with cross‑functional teams to support customer ticket resolution</li>
<li>
Maintain detailed documentation of all work activities</li>
<li>
Complete accurate reporting and fulfill ad‑hoc reporting requests</li>
<li>
Create Purchase Orders (POs) and Purchase Requests (PRs)</li>
<li>
Assign locks and keys for Equinix and customer assets, where applicable</li>
<li>
Prepare customer‑facing reports (e.g., power usage, access logs)</li>
<li>
Update asset databases and internal systems</li>
</ul>
Installations<ul>
<li>
Perform skilled rack‑and‑stack installation of customer equipment</li>
<li>
Interpret and execute complex installation plans</li>
<li>
Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management</li>
<li>
Perform tape changes and backup updates</li>
<li>
Identify and escalate capacity or cabling concerns</li>
<li>
Conduct quality checks on cross‑connects and on‑site support tasks</li>
</ul>
Cross‑Connect Work<ul>
<li>
Execute complex cross‑connect installations, terminations, modifications, and testing</li>
<li>
Install and test advanced circuit types, including switched and multiplexed connections</li>
</ul>
Testing &amp; Troubleshooting<ul>
<li>
Perform skilled Layer 1&ndash;3 certification testing</li>
<li>
Troubleshoot advanced circuit issues, including switched and multiplexed circuits</li>
<li>
Support escalated testing and diagnostic activities</li>
</ul>
Stakeholder Partnership<ul>
<li>
Monitor inventory levels and coordinate material replenishment</li>
<li>
Provide escalation support for urgent work orders</li>
<li>
Collaborate with internal teams on cross‑functional initiatives</li>
</ul>
Customer Management<ul>
<li>
Ensure customer satisfaction through timely, accurate order execution and quality assurance</li>
<li>
Deliver exceptional service during customer interactions</li>
<li>
Support sensitive or escalated customer situations</li>
<li>
Manage expectations for new deployments and modifications</li>
<li>
Provide on‑site support, including access control and escorting</li>
<li>
Serve as a point of contact for advanced customer requests and escalations</li>
</ul>
Qualifications<ul>
<li>
Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. Required</li>
<li>
High school diploma or equivalent</li>
<li>
4&ndash;6 years of experience in datacenter operations, telecommunications, network infrastructure, or a related technical field</li>
<li>
Strong understanding of standard operating procedures and safety protocols</li>
<li>
Preferred
</li>
<li>Experience with fiber and copper terminations and testing</li>
<li>
Familiarity with datacenter infrastructure components (ladder racks, cable trays, grounding systems, cabinets)</li>
<li>
Experience with inventory management and material handling</li>
<li>
Prior experience supporting customer deployments and access control</li>
<li>
Ability to identify capacity constraints and escalate appropriately</li>
<li>
</li><li>Demonstrated experience with rack‑and‑stack installations, structured cabling, and cross‑connect work</li>
<li>
Proficiency with Layer 1&ndash;3 testing and troubleshooting tools</li>
<li>
Ability to interpret technical documentation and installation plans</li>
<li>
Strong organizational skills with the ability to manage multiple work orders and meet deadlines</li>
<li>
Excellent written documentation and record‑keeping skills</li>
<li>
Strong customer‑service orientation and professional communication skills</li>
<li>
Ability to work effectively in a fast‑paced, physically demanding data center environment</li>
</ul><ul><li>Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service member's current enlistment contract based on pay guidelines set by the Department of Defense (DoD)</li></ul>
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is a new position within our organization.</div></div></div></div>

SkillBridge, Data Center Customer Support Technician - Trainee

RedSail Technologies

<div><div>Job Summary</div>
<div></div>
<div>The Software Support Tier I serves as the Company&rsquo;s first point of contact for incoming customer calls regarding the Company&rsquo;s products, equipment and services. Positive interaction with customers and timely resolution of issues are critical components of the position. The Software Support Technician I must be an active listener who can calmly handle emotional customers and de-escalate conflicts since many issues arise because a pharmacy (our customer) is attempting to resolve an issue for the pharmacy&rsquo;s customer who is standing in front of them.
</div><div></div><div>Key Duties</div>
<ul><li>Responds daily to incoming customer questions and emails relating to issues or questions about the Company&rsquo;s various software and hardware products or other services by identifying and resolving the issue(s).</li>
<li>Provide user support on company-supported applications and platforms.</li>
<li>Independently resolve software issues and enjoy boosting customers&rsquo; satisfaction with Company.</li>
<li>Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software.</li>
<li>Document and maintain detailed records in our internal ticketing system of all interactions with customers.</li>
<li>Collaborates on more complex issues, as necessary, with other Account Managers, Account Manager Leads, Support Manager, or different departments (i.e. Development), as appropriate, to respond to or resolve the issue.</li>
</ul>
<div></div><div>Education/Training</div>
<ul><li>Associate degree in computer science, business management or related field preferred</li>
<li>Or High school diploma or equivalent required with experience as a Pharmacy Technician or support technician in call center.</li>
</ul>
<div></div><div>Required Work Experience/Skills</div>
<ul><li>Strong oral and written communication skills</li>
<li>Strong interpersonal, active listening, de-escalations, and empathic skills needed to</li>
<li>Strong analytical and problem-solving skills, including the ability to think creatively (outside of the box), to identify and resolve customer issues relating to the Company&rsquo;s products, equipment, and services quickly and effectively.</li>
<li>Ability to work as part of a team and collaborate effectively with coworkers.</li>
<li>Working knowledge of Microsoft Office Suite of Products.</li>
<li>When applicable, the ability to use prior case history to determine the next step.</li>
<li>Write clear, concise, and factual notes to the customer file regarding customer conversations or contact.</li>
<li>Self-motivated to become more knowledgeable about the Company&rsquo;s products and services, as well as the pharmaceutical industry.</li>
<li>Proven ability to balance, prioritize and organize multiple tasks.</li>
<li>Possess flexibility in scheduling to allow for occasional after-hours work and including a rotating weekend shift.</li>
<li>Ability to prioritize and complete all work tasks with minimal supervision.</li>
<li>High level of professionalism and strong personal interaction skills.</li>
</ul>
<div></div><div>Preferred Work Experience/Skills</div>
<ul><li>Previous call center experience with supporting Pharmacy Management Software</li>
<li>Preferred but not required, experience working as a Pharmacy Technician or other role</li>
</ul>
<div></div><div>Discretionary Judgment</div>
<ul><li>Uses independent judgment and discretion based upon the employee&rsquo;s experience in the position and knowledge of the products, equipment, and services.</li>
<li>Uses good judgement and possesses ethical work values.</li>
</ul>
<div></div><div>Physical Demands, Working Conditions, and General Employment Guidelines</div>
<ul><li>Moderate to high levels of stress may be experienced in the performance of the job.</li>
<li>Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending.</li>
</ul>
<div></div><div>Equipment</div>
<ul><li>Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment</li>
<li>Must have internet access</li>
</ul>
<div></div><div>Safety to Self and Others</div>
<ul><li>Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.</li>
</ul>
<div></div><div>Working Conditions/Hazards</div>
<ul><li>Position is performed in an open office environment or approved remote work location.</li></ul> 
<div>
</div><div>Work Location 
<ul><li>RedSail Technologies Offices Spartanburg, SC - Onsite and Shreveport, LA -Onsite</li></ul></div></div>

Software Support Tier I

Secur-Net USA

Secur-Net USA, Inc, a 30+ year old family-owned company looking to hire a Customer and Technician Support Specialist to join our company. Since 1990, our core competency has been the design, integration, and maintenance of electronic systems to include access control, video security, asset protection, perimeter and intrusion systems and remote video monitoring. We serve clients on a regional basis with employees and subcontractors in different states. We are seeking a career-minded individual with strong work ethics, pleasant personality, good moral character, clean background check, neat and well organized with an attention to detail, and quality. The Support Specialist will work directly with customers, technicians along with subcontractors to assist in resolving technical and other issues to ensure customer satisfaction while meeting goals and objectives.Customer Support DutiesServes as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touch points, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing, service and product development, to continually enhance customers&rsquo; experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills. Manage a range of tasks, from assisting in resolving technical issues with customers to Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction. Such duties include customer training, recovery of requested video recordings and informing sales to provide quotes for additional products and service to existing customers.Technician Support DutiesTechnical Support refers to assistance that is provided to field service technicians who require help with technical products such as cameras, bridges, switches, audio systems, computer/server hardware and software. Additionally, will assist the field technician in the final testing, alignment and viewing area of cameras, establishing and verifying detection zones and ensuring all systems are working properly.Ideal CandidateThe ideal candidate will be a people person who enjoys serving others, as customer service is essential, and you are often called upon when clients and technicians experience technological challenges. This candidate will have extensive knowledge and field experience installing, programming and servicing IP and analog surveillance equipment along with networking equipment. They will understand the importance of documentation and will be organized, transparent, and trustworthy, with an exceptional work ethic. They should have a curious and flexible mindset, ask thoughtful questions, and work collaboratively to solve problems with patience, integrity, accountability, and a calm demeanor. They will also be a self-starter who is organized and able to manage multiple priorities simultaneously. This candidate will have a strong understanding of surveillance hardware, software programs, and a foundational understanding of networking &ndash; including firewall protection.Minimum Qualifications &middot; Must have at least 5 years&rsquo; experience in installation and service in the Low voltage/physical security/IT field with complex enterprise security system, or other low voltage installations including Access Control, Video Security System, Sound Systems or Telecom and cable installation.&middot; Must have technical background in video security systems, access control, Network cabling, Networking and electronic technology (low voltage).&middot; Excellent external and internal communication skills.&middot; Solid organizational skills, attention to detail and multi-tasking abilities.&middot; Success at managing a wide array of tasks and projects, and an ability to thrive in a fast-paced work environment.Systems Related Knowledge:&middot; Video security systems IP, HD and Analog camera installation and service.&middot; Access Control and gate systems.&middot; Familiarity with Switches, DVR&rsquo;s, NVR&rsquo;s and Wireless bridges.&middot; Network Cabling Cat5, Cat6, and RG59.&middot; Familiar with electric lock hardware installation.&middot; Strong computer skills including Windows OS, iPad, MS Excel, MS Word, and MS Outlook. Ability to quickly learn new software systems.&middot; Understand and interact with LAN systems as a part of an overall security installation.Employment Requirements:Must have valid clean driver&rsquo;s license.Must be well groomed and good hygiene.Must be able to travel up to 20% of the time.Must pass stringent background check and drug screening.Job Benefits include:Competitive compensation package including$18 to $25 per hour.Bonus401K PlanPaid Time OffJob Type: Full-timePay: $18.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Jacksonville, FL 32216 (Preferred)</li></ul>Ability to Relocate:<ul><li>Jacksonville, FL 32216: Relocate before starting work (Required)</li></ul>Work Location: In person

Customer and Technician Support Specialist

SAIC

<div>Job ID: 2611322
Location: Chicago, IL, US
Date Posted: 2026-04-10
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours.

This role will require onsite work in Chicago, IL.

Key Responsibilities:

Walk-Up / Kiosk Operation:
<ul>
<li>Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours.</li>
<li>Deliver onsite support for the following:
<ul><li>Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems.</li>
<li>Troubleshooting and resolution of hardware and software issues for walk-up customers.</li>
<li>Addressing performance issues with devices used in training and conference rooms.</li>
</ul></li></ul>Facilities and Infrastructure Support:
<ul>
<li>Ensure proper workspace for walk-up kiosks, including:
<ul><li>Provision of desks, bench space, telephony, network access, and power facilities.</li>
<li>Maintenance of physical security policies to safeguard equipment.</li>
</ul></li></ul>Customer Engagement:
<ul>
<li>Interact with users in a polite, professional, and customer-focused manner to address their IT-related concerns.</li>
<li>Display a service-oriented attitude, keeping users informed about progress and timelines for issue resolution.</li>
</ul>
Problem Solving and Technical Activities:
<ul>
<li>Provide logical troubleshooting services to diagnose and address technical incidents effectively.</li>
<li>Escalate unresolved or complex issues to higher-tier support teams as needed.</li>
<li>Perform self-warranty hardware repairs when authorized and within capability, ensuring cost-effective solutions.</li>
</ul>
Other Obligations:
<ul>
<li>Contribute to the development and enforcement of internal processes that promote kiosk efficiency and customer satisfaction.</li>
<li>Support and maintain the operational readiness of kiosks, including equipment inventories and updates.</li>
</ul>
Qualifications
Required Qualifications:<ul><li>
AA Degree in related discipline and six (6) years or more of related experience; Additional experience will be considered in lieu of degree.</li><li>
Minimum 2 years of experience in End User Support or a related field.</li><li>
Proven technical expertise and hands-on experience supporting hardware/software and audio-visual systems.</li><li>
Strong customer service background with effective verbal and written communication skills.</li><li>
Familiarity with professional environments and ability to deliver high-level support, including to VIP customers when required.</li><li>
Capability for basic repairs and technical problem-solving with attention to detail.</li><li>
Must be able to obtain and maintain a Public Trust.</li></ul>
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Walk-Up Support Technician

Personified Tech

<div>Who We Are
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
About the Role
The Client Support Technician role is a part-time position that provides supplemental, as-needed support to assist in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. This role is intended to extend team capacity during periods of increased client demand, coverage needs, or special projects and does not represent a full-time position. We expect this role to be up to 20 hours per week, during business hours, 9-6pm ET. This role is onsite with the possibility of some remote work.
The Client Support Technician is responsible for maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; and a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
The ideal candidate is technically fluent in the modern IT stack, has strong customer service skills, can break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support for day-to-day coordination and escalation. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
Client Support Technician Responsibilities
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference.</li><li>
Communicating with users directly via Google Meet, Zoom, or Phone Call</li><li>
Installing, configuring, and mentoring end users on client-approved software</li><li>
Maintaining and coordinating IT training support for new client staff, as requested or scheduled</li><li>
Assisting in improving existing IT automation tools and workflows</li><li>
Removing adware, spyware, and viruses as detected on client hardware</li><li>
Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel</li><li>
Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness</li><li>
Providing coverage during peak support times, team PTO, or increased client demand</li><li>
Willingness to work outside of normal business hours on an as-needed basis</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed</li><li>
Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity)</li><li>
Other duties as needed</li></ul>
Qualifications
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
</li><li>It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.</li><li>
Ability to work flexibly with hours varying based on business needs</li></ul>
Commitment to DEI
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician - Part Time NY

VeeRteq Solutions Inc.

<div>Job Title: COURTS(AOC) - Data Migration Field Support Technician
Location: Boise, ID
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
<ul><li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
</li><li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.
</li><li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:
<ul><li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>Knowledge, Skills, and Abilities:
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
Experience migrating end user emails and documents to Outlook and OneDrive;
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
Experience troubleshooting with Microsoft Windows 10;
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
Knowledge of court processes and court information systems preferred;
Skill in providing excellent customer service;
Ability to travel throughout the state as needed;
Ability to communicate effectively verbally and in writing;
Ability to understand impacts of software, system, or application changes on customers;
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.</div>

COURTS(AOC) - Data Migration Field Support Technician

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