customer support technician

Cambium Retail Private Limited

Job SummaryWe are looking for a Customer Support Technician to provide technical assistance and after-sales support for audio products such as speakers, microphones, amplifiers, soundbars, and professional audio systems. The role involves troubleshooting, customer interaction, and coordination with internal teams to ensure timely issue resolution and high customer satisfaction.Key Responsibilities<ul><li>Provide technical support for audio products via phone, email, chat, or on-site</li><li>Diagnose and troubleshoot issues related to sound quality, connectivity, firmware, and hardware</li><li>Handle installation, configuration, and basic commissioning of audio systems</li><li>Assist customers with product setup, usage guidance, and demos</li><li>Maintain and update service tickets, case logs, and resolution reports</li><li>Coordinate with service centers, warehouse, and logistics for replacements or repairs</li><li>Support warranty, RMA, and replacement processes</li><li>Escalate complex technical issues to engineering or product teams</li><li>Ensure adherence to SLA and TAT commitments</li><li>Collect customer feedback and report recurring issues for product improvement</li></ul>Required Skills &amp; Competencies<ul><li>Strong understanding of audio systems (speakers, microphones, amplifiers, mixers)</li><li>Basic knowledge of analog &amp; digital audio, signal flow, and impedance</li><li>Familiarity with Bluetooth, AUX, USB, HDMI ARC, Wi-Fi audio connectivity</li><li>Good troubleshooting and problem-solving skills</li><li>Proficient in MS Excel, CRM tools, and email communication</li><li>Good verbal and written communication skills</li><li>Customer-first attitude with patience and professionalism</li></ul>Preferred Skills (Good to Have)<ul><li>Experience in professional audio / PA systems</li><li>Knowledge of firmware updates and audio calibration</li><li>Experience in call center or field service support</li><li>Exposure to Amazon / e-commerce technical support is a plus</li></ul>CTC / Salary: As per industry standardsJoining: ImmediateJob Types: Full-time, PermanentPay: ₹25,000.00 - ₹30,000.00 per monthWork Location: In person

Customer Support Technician – Audio Products

Hudson Manpower

<div>We have job opportunity as &ldquo;Analyzer Service Technician&rdquo; in Saudi Arabia.
Industry Preferred: Oil &amp; Gas/Refinery/Petrochemical
F2F Interview in 3rd week of January: Mumbai &amp; Chennai
Job Purpose:
The Senior Analyzer Technician will support analyzer service and maintenance activities at refinery and petrochemical sites. The role involves hands-on work in installation, calibration, troubleshooting, and preventive maintenance of process analyzers, sample conditioning systems, and related field instruments. The candidate will support for maintenance and reliable operation of analytical systems.
Key Responsibilities:<ul><li>
Perform preventive and corrective maintenance of process analyzers and sample systems.</li><li>
Assist in calibration, validation, and troubleshooting of analyzers and sample conditioning systems.</li><li>
Support installation and commissioning of analyzer shelters and cabinets.</li><li>
Execute maintenance schedules and maintain calibration and maintenance records.</li><li>
Inspect, clean, and replace filters, probes, and sample lines as part of analyzer upkeep.</li><li>
Assist engineers during analyzer FAT/SAT, commissioning, and shutdown activities.</li><li>
Follow safety standards, PTW, and site-specific HSE procedures.</li><li>
Support spare parts management and ensure availability of maintenance materials.</li><li>
Provide on-site technical support and communicate effectively with customers.</li><li>
Maintain good housekeeping and documentation of analyzer maintenance work.</li></ul>
Types of Analyzer System handled:
Process Gas Analyzers &ndash; Oxygen, Hydrogen, Hydrocarbon, Infrared/UV-based.
Gas Chromatographs (GCs) &ndash; Refinery and process gas applications.
CEMS (Continuous Emission Monitoring Systems) &ndash; Gas and Dust Analyzers.
Moisture Analyzers &ndash; for hydrocarbon and gas streams.
Liquid Process Analyzers &ndash; pH, Conductivity, DO, Chlorine, Turbidity, Water Cut, Oil-in-Water.
Combustion and Flue Gas Analyzers &ndash; for fired heaters, boilers, and furnaces.
Physical Property Analyzers: RVP, Salf in Crude, Flash Point, Density, Viscosity
Sample Conditioning and Recovery Systems &ndash; for process and emission analyzers. 
Education:
Diploma in Instrumentation / Electrical &amp; Electronics Engineering with minimum 6 years of relevant experience.
OR B.E. / B.Tech. in Instrumentation / Electrical / Electronics with minimum 3 to 5 years of experience in analyzer maintenance.</div>

Analyzer Service Technician | Saudi Arabia (F2F Interview in Mumbai/Chennai)

Live Support Ltd

Job Post SummaryDate Posted: 23 December 2025 Salary: PKR 55,000 &ndash; 65,000 per monthCustomer Support Executive (Inbound | Night Shift)Company: Live Support Location: Siddiq Trade Center, Gulberg &ndash; Lahore (On-site) Job Type: Full-time Shift: Night Shift (Office-based)About the RoleLive Support is a leading global Business Process Outsourcing (BPO) company committed to delivering high-quality customer support solutions. We are currently hiring Customer Support Executives to join our growing team and support international clients through inbound channels.Key Responsibilities<ul><li>Provide professional inbound customer support via email, live chat, and calls</li><li>Resolve customer inquiries, account issues, and basic technical problems</li><li>Troubleshoot issues and ensure timely and accurate resolutions</li><li>Create, update, and maintain helpdesk and knowledge base articles</li><li>Maintain service quality standards and customer satisfaction metrics</li></ul>Requirements<ul><li>Minimum 1 year of customer support experience (required)</li><li>Excellent English communication skills (written and spoken)</li><li>Typing speed of 40+ WPM</li><li>Technical aptitude and willingness to learn new systems</li><li>Prior e-commerce experience is a plus</li><li>Strong problem-solving skills and customer-focused mindset</li><li>Ability to work night shifts</li></ul>Qualifications &amp; Skills<ul><li>Quick learner with adaptability to fast-paced environments</li><li>Growth mindset and strong commitment to customer satisfaction</li><li>Reliable, punctual, and team-oriented</li></ul>Compensation<ul><li>Competitive salary based on skills, experience, and performance</li><li>Monthly pay range: PKR 55,000 &ndash; 65,000</li></ul>Education<ul><li>Intermediate or above (Preferred)</li></ul>Work Location<ul><li>On-site only</li><li>Gulberg, Lahore (Candidates must be able to commute)</li></ul>How to ApplyInterested candidates should send their resume and a brief cover letter to: zishaan.khaan00@gmail.com Subject: Full-Time Customer Support Executive ApplicationJob Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Support(Night Shift)

Glidewell Laboratories

<div><div>Essential Functions:</div><ul><li>
Provides support to customers through phone calls and emails. Ensures calls and emails are responded to within targeted service level timeframes. Contacts customers with updates via phone and email on status and problem resolution.</li><li>
Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues.</li><li>
Gathers support logs, files, images for escalation and triage to Level 2 and Level 3</li><li>
Collects and relay technical information to team members and CTS Analysts as necessary.</li><li>
Assists team with tests, reviews, and evaluations of bugs and implementation of enhancements.</li><li>
Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing.</li><li>
Supports external customers with resolution of issues related to company owned technologies and 3rd party CAD/CAM software.</li><li>
Logs all inbound and outbound activities (phone and email) into Zendesk ticketing system. Ensures support tickets and customers are updated regularly.</li><li>
Provides first point of contact (SPOC) support to customers; escalates issues to appropriate IT sub-departments, Customer Service, and/or Technical Advisors as required to resolve issues. Communicates with external customers&rsquo; IT departments to resolve problems when necessary.</li><li>
Tracks, troubleshoots, updates, escalates, and closes customer support cases as appropriate.</li><li>
Creates procedure manuals, end-user documentation, and Knowledge Base Articles</li><li>
Utilizes remote desktop control tools to assist and resolve customer issues.</li><li>
Performs other related duties and projects as business needs require at direction of management.</li></ul><div>
</div><div>
Education and Experience:</div><ul><li>
Bachelor&rsquo;s degree or certification in a computer related field, preferred.</li><li>
Minimum two (2) years&rsquo; experience in a customer service facing role with experience logging inbound and outbound customer communications and escalating support issues.</li><li>
Minimum one (1) years of experience in support analysis, preferably of external customer IT software or applications</li></ul>
Pay Range: $17.00-$20.00/hr.</div>

Customer Tech Support Specialist

MENA-Water

Key Responsibilities <ul><li>Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.</li><li>Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.</li><li>Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.</li><li>Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.</li><li>Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.</li><li>Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.</li><li>Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.</li><li>Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.</li></ul> Key Generic Skills <ul><li>Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.</li><li>Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.</li><li>Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.</li><li>Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.</li><li>Flexibility: Willingness to travel and work outside regular business hours as needed.</li></ul> Qualification & Experience <ul><li>Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.</li><li>Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.</li></ul>

Electromechanical Service Advisor

GoStudent

<div>
 
 
 You want more than just a job? Then you&rsquo;ve come to the right place!
 
 At GoStudent, you shape the education of students and the adults of tomorrow! We are now looking for a dedicated Customer Service Specialist to support our physical learning centres in Germany.
 
 
 
 
 
 
 Place of work
 
 
 
 Istanbul (hybrid) or Turkey (remote)
 
 
 
 
 
 
 Your role on our mission:
 
 
 
 
 
 
 The perfect combination &ndash; you manage sales &amp; customer support &ndash; from the first conversation to long-term care:
 
 
 
 
 <ul>
 <li>
 Advise &amp; convince &ndash; You consult parents and students, recommend the right learning solutions and arrange appointments with our tutoring centres in Germany.
 </li>
 <li>
 Handle calls &ndash; You manage inbound calls from new and existing customers and perform outbound calls when required.
 </li>
 <li>
 Turn interest into action &ndash; You inform families about our offers and encourage them to book an appointment.
 </li>
 <li>
 Support customers &ndash; You provide ongoing support to existing customers with their inquiries and requests.
 </li>
 <li>
 Administration &ndash; You perform administrative tasks related to customer records, follow-ups, and ensure smooth processes.
 </li>
 </ul>
 
 
 
 
 
 Your impact will be measured by:
 
 
 
 
 
 <ul>
 <li>
 Conversion Rate &ndash; Turning potential new customers into appointments.
 </li>
 <li>
 Appointment Arrival Rate &ndash; Ensuring booked customers show up to the meetings you booked.
 </li>
 <li>
 Customer Care excellence &ndash; Handling inbound &amp; outbound calls effectively while meeting team targets.
 </li>
 </ul>
 
 
 
 
 
 What you will bring:
 
 
 
 
 
 <ul>
 <li>
 Native-level German skills &ndash; You communicate confidently with German-speaking parents and students and get them excited about our offering.
 </li>
 <li>
 Sales mindset &amp; initiative &ndash; You love to convince people, set yourself ambitious goals, and actively contribute to team success.
 </li>
 <li>
 Communication skills &ndash; You are persuasive, empathetic, and able to build trust with families.
 </li>
 <li>
 Experience &ndash; Background in customer service, telesales, or call center roles is preferred (but not mandatory).
 </li>
 <li>
 Organizational talent &ndash; You handle multiple tasks (calls, admin, follow-ups) with attention to detail.
 </li>
 <li>
 Target Focus &ndash; You are motivated by KPIs and enjoy celebrating when you achieve them.
 </li>
 </ul>
 
 
 
 
 💡
 
 Your future:
 
 This role is your springboard into the world of Sales &amp; Customer Success &ndash; and beyond. Your success determines your next step!
 
 
 
 
 
 
 Our way to develop your full potential::
 
 
 
 
 
 <ul>
 <li>
 Flexible working &ndash; Based in Turkey: choose between remote or working in our Istanbul office.
 </li>
 <li>
 Career growth &ndash; Continue your career with clear development paths and our Spark! Growth &amp; Development program. Access thousands of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions.
 </li>
 <li>
 Work Smart, Play Hard &ndash; Join regular team and office events, celebrate successes, and enjoy a fun, supportive atmosphere.
 </li>
 <li>
 All-round support &ndash; Benefit from a comprehensive Employee Support Program &ndash; for you and your loved ones.
 </li>
 </ul>
 
 
 
 
 
 Openness Statement
 
 
 
 
 
 
 We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &ldquo;who we are&rdquo;!
 
 
 
 
 
 If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀
 
 
 
 
 
 Please upload your CV in PDF format, preferably in English as DOC format may not be supported.
 
 
 
 
 
 Disclose Privacy &amp; Compliance Information
 
</div>

Customer Support Specialist – Germany (based in Turkey)

Rippling

<div><h2 class="jobSectionHeader">About Rippling</h2>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.<h2 class="jobSectionHeader"> 
About the team</h2>
The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed. 
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform. 
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling. 
What you will do :<ul><li>
Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.</li><li>
Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.</li><li>
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.</li><li>
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.</li><li>
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.</li><li>
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.</li><li>
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.</li><li>
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met.</li><li>
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.</li></ul> 
What you will need :<ul><li>
Bachelor's degree</li><li>
1-4 years of customer support experience in a SaaS business</li><li>
Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.</li><li>
Time management skills and ability to prioritize</li><li>
Excellent communication skills, both written and verbal (in English)</li><li>
Experience (and open to) working night shifts 6:30 PM IST - 7:00 AM IST (any 9-hour shift)</li></ul> 
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com. 
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
#LI-Hybrid</div>

Customer Support Specialists - Talent

Search 10000+ Customer support technician jobs near you this January. New roles added regularly across leading industries. Apply today.