customer support technician

Mobile Auto Solutions

<div>Company: Mobile Auto Solutions
This position is not remote and requires consistent, in-person attendance to perform all essential job functions.
ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position &mdash; it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction.
This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer&rsquo;s vehicle calibrated and back on the road safely.
Key Job Responsibilities
<div><div><ul><li>Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.</li><li>
Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.</li><li>
Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.</li><li>
Other duties as assigned</li></ul></div>
Education and/or Experience Required<div><ul><li>
High School diploma or GED required</li><li>
1 to 3 years working in a technical field or technical call center environment required</li></ul>
Required Skills/Abilities
<div><ul><li>Strong PC skills including proficiency in Microsoft or Google environments</li><li>
Superior customer service skills required</li><li>
Ability to read and learn OEM service information and procedures</li><li>
Strong problem-solving capabilities required</li><li>
Ability to communicate effectively both verbally and in writing with customers required</li><li>
Ability to multi-task required</li><li>
Automotive experience or Automotive education experience preferred</li></ul>
Other Requirements
<ul><li>Must be able to hear on a telephone and at times with others speaking</li></ul>
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</div></div></div>
Benefits That Drive Your Success 
MAS offers the comprehensive benefits you expect from an industry leader, including:<ul><li>
Annual Paid Time Off (PTO) plans</li><li>
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week</li><li>
6 paid holidays annually</li><li>
Medical, Prescription Drug, Dental &amp; Vision Insurance effective Day 1</li><li>
401(k) Retirement Plan with company match</li><li>
Employer Paid Short-Term Disability &amp; Life Insurance</li><li>
Additional Voluntary Life Insurance</li><li>
Continuing Education Opportunities</li><li>
Free Prescription or Non-Prescription Safety Glasses annually</li><li>
Annual Voluntary Uniform Stipend</li></ul>
Mobile Auto Solutions is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
AI Disclosure Statement: 
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$24.50 - $30 / Hourly
#MASSJ</div>

ADAS Customer Support Technician

Glass Doctor

Job Summary We are seeking a dynamic and energetic Customer Service Representative/Technician to join our team! In this role, you will be the first point of contact for our valued clients, providing exceptional support and technical assistance. Your enthusiasm and communication skills will help build strong relationships, resolve inquiries efficiently, and ensure customer satisfaction. This position offers an exciting opportunity to combine customer service excellence with light duty glass technician services, all while working in a fast-paced, supportive environment.Duties<ul><li>Engage with customers via phone, email, and chat to address inquiries, troubleshoot issues, and provide product or service information with professionalism and enthusiasm</li><li>Perform data entry accurately into company systems to document interactions, service requests, and resolutions</li><li>Handle cash transactions and process payments securely when necessary</li><li>Conduct outbound calls to follow up on service requests or promote additional products and services that meet client needs</li><li>Maintain excellent phone etiquette and communication skills to ensure positive customer experiences</li><li>Collaborate with team members to share insights, improve processes, and enhance overall customer support quality</li><li>Assist in the shop with automotive glass repair and/or replacement, cut flat glass for frames and other projects</li><li>Keeping a steady workflow by tidying up the shop and office space as needed</li></ul>Qualifications<ul><li>Previous experience in call center environments or customer support roles is highly desirable</li><li>Excellent communication skills&mdash;both verbal and written&mdash;with active listening capabilities</li><li>Proficiency in general computer skills for data entry and troubleshooting</li><li>Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail and accuracy in typing and data entry</li><li>Strong knowledge of automotive skills or construction skills are a plus</li><li>A valid driver's license is a must with no major infractions in the past 5 years</li></ul>Benefits<ul><li>Individual health, vision, &amp; dental plans</li><li>Paid time off</li><li>Paid holidays</li></ul>This position includes on the job training!Are you self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines? We are always looking for people with the right skills to be a part of our team. With proven communication skills, are eager to learn from trained professionals and take the next step in your career.*Opportunity for raise after 90 days of employment upon review of skills achievedPay: $20.00 - $23.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative/Technician

Resi Media, LLC

<div>
 
 
 Location: Hybrid (3 days in office per week) in Colorado Springs, CO only
 
 
 
 
 
 
 
 About The Role:
 
 
 
 Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.
 
 
 
 
 
 We are looking for a Resi Support Technician 1 who uses independent judgment in providing information, technical assistance, and support to Resi customers. Resi Support Technician 1 provide technological systems support, maintenance, and testing for upkeep of customer systems; troubleshoots and resolves system hardware, software, and network failures and conflicts. A Resi Support Technician 1 is typically the first contact many customers have with the company.
 
 
 
 
 
 
 Named as one of BuiltIn &lsquo;
 
 
 
 Best Places to Work
 
 
 
 &rsquo; in Seattle, Denver and Dallas for 2025; ranked number
 
 
 
 10
 
 
 
 by Seattle Business Magazine in the &lsquo;
 
 
 
 Washington&rsquo;s 100 Best Companies to Work For&rsquo;
 
 
 
 list in the large companies category for 2024; named as a 2025 '
 
 
 
 Best Places to Work for Women'
 
 
 
 by Best Companies Group.
 
 
 
 
 
 
 
 Benefits And Compensation:
 
 
 
 We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
 
 <ul>
 <li>
 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
 </li>
 <li>
 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
 </li>
 <li>
 401K match
 </li>
 <li>
 Hybrid work model - 3 days in the office / 2 days remote each week
 </li>
 <li>
 12 paid Company Holidays
 </li>
 <li>
 2 paid Volunteer Time Off days
 </li>
 <li>
 15 days PTO, to start, increases with tenure and seniority.
 </li>
 <li>
 Paid parental and adoption leave
 </li>
 <li>
 Compensation Range: $23.21/hr. - $25.22/hr.
 </li>
 </ul>
 
 
 Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
 
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Deliver prompt and effective support to customers through established support channels (ticketing system, live chat, phone, email), addressing their needs and resolving technical issues both reactively and proactively. Must maintain clear and accurate communication to ensure their streaming concerns are thoroughly addressed.
 </li>
 <li>
 Follow existing processes for new customer onboarding, daily support procedures, and long-term customer success.
 </li>
 <li>
 Complete general product training as defined by published documentation
 </li>
 <li>
 Provide frontline support and incident triage.
 </li>
 <li>
 Provide timely responses and resolutions to customers via email and phone, frequently communicating with customers about their Resi needs and technical tickets or troubleshooting. Must be able to exchange accurate information.
 </li>
 <li>
 Collaborate with cross-functional teams in product development, hardware, billing, sales, and other departments to resolve known, and prevent future, issues (proactive).
 </li>
 <li>
 Write detailed bug reports for customer reported bugs.
 </li>
 <li>
 Dedication to continuous learning within the streaming and AV space in order to maintain a high level of support quality.
 </li>
 <li>
 Proactively identify patterns in support issues and escalate trends to Support Leadership for further investigation and resolution.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
 <ul>
 <li>
 1 year support experience with an online customer facing service product
 </li>
 <li>
 1 year experience with professional audio and video equipment, and AV production system design
 </li>
 <li>
 Working knowledge of IT, networking, computer hardware and software concepts as they relate specifically to streaming and AV production infrastructure.
 </li>
 <li>
 Ability to work in dynamic and constantly evolving environments.
 </li>
 <li>
 Must possess excellent interpersonal skills with the ability to effectively de-escalate challenging customer interactions while maintaining a calm and professional demeanor.
 </li>
 <li>
 Ability to work a flexible schedule including weekends, evenings, and holidays.
 </li>
 <li>
 Bilingual / Spanish Fluency preferred to support our international customers.
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Physical Demands:
 
 
 
 
 Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
 
 
 
 
 
 
 
 If you require a modification to your work equipment or furniture please contact the People Team - peopleteam@pushpay.com
 
 
 
 
 
 
 Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.
 
 
 
 
 
 If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.
 
 
 
 
 
 
 About Pushpay
 
 
 
 Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we&rsquo;re honored to have processed over $15 billion in charitable giving. We&rsquo;re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
 
 
 
 
 
 **Applications will be taken on an ongoing basis.
 
</div>

Resi Support Technician 1

Pronto General Agency

<div>We are looking for a Technical Support Specialist to provide our customers first-level helpdesk and desktop support. Our end users operate in a fast-paced, retail insurance environment requiring efficient and accurate support. The successful candidate will collaborate closely with the IT team and business partners to resolve timely technical issues while maintaining excellent customer service.
IT Technical Support Specialist
Responsibilities<ul><li>
Responsible for providing customer support via phone, email, or chat to help resolve technical issues with computer systems, phones, and network devices.</li><li><div>
Responsible for identifying and diagnosing technical issues and working with end-users to resolve them on time.</div></li><li><div>
Responsible for installing and configuring computer hardware, software, and peripherals.</div></li><li><div>
Maintain accurate records of technical issues and resolutions in the ticketing system.</div></li><li><div>
Proficient in Microsoft Windows 11 deployment, configuration and troubleshooting using Intune and Autopilot.</div></li><li><div>
Proficient in troubleshooting Office 365 issues.</div></li><li><div>
Proficient in troubleshooting GSuite issues.</div></li><li><div>
Proficient in troubleshooting printing issues.</div></li><li><div>
Proficient in troubleshooting basic network issues.</div></li><li><div>
PowerShell proficiency is a plus.</div></li></ul>
Qualifications<ul><li>
2-4 years of helpdesk or desktop support experience.</li><li><div>
CompTIA A+ Certification</div></li><li><div>
CompTIA Network+ Certification</div></li><li><div>
Excellent communication skills, both oral and written</div></li><li><div>
Self-starter with good analytical and problem-solving skills</div></li><li><div>
Bilingual English &amp; Spanish (preferred)</div></li><li><div>
Experience as a desktop technician or other customer support role</div></li><li><div>
Good understanding of computer systems, mobile devices, and other tech products</div></li><li><div>
Able to drive in the US and reliable transportation, travel to remote sites is required.</div></li></ul>
Hours: 10 am to 7:00 pm Monday-Friday</div>

IT Support Specialist

Personified

<div>
 
 
 Who We Are
 
 
 
 We&rsquo;re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
 
 
 
 
 
 We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We&rsquo;re in our clients&rsquo; Slacks, we&rsquo;re on a first-name basis with them (and their pets), we&rsquo;re new hires&rsquo; first point of contact, and we&rsquo;re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
 
 
 
 
 
 We are looking for top talent as we continue to scale our team.
 
 
 
 
 
 
 About the Role
 
 
 
 The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
 
 
 
 
 
 The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
 
 
 
 
 
 
 Additionally, the role involves supporting client-owned technology on site in client office locations in the
 
 DC, Maryland, Virginia (DMV) region
 
 . This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices
 
 3 to 5 days a week
 
 .
 
 
 
 
 
 
 The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
 
 
 
 
 
 This position reports to the Client Support Manager, Field &amp; Warehouse. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
 
 
 
 
 
 
 Client Support Technician Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process - leveraging video conferencing and phone support as needed
 </li>
 <li>
 Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
 </li>
 <li>
 Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
 </li>
 <li>
 Assisting with tool migrations and rollouts
 </li>
 <li>
 Investigating phishing reports, suspicious logins, and endpoint alerts
 </li>
 <li>
 Supporting SSO, MFA, conditional access, and identity governance controls
 </li>
 <li>
 Creating and maintaining documentation of IT procedures and policies
 </li>
 <li>
 Installing, configuring, and mentoring end users on client-approved software
 </li>
 <li>
 Maintaining and coordinating regular IT training sessions with new client staff
 </li>
 <li>
 Assisting in improving existing IT automation tools and workflows
 </li>
 <li>
 Removing Adware, Spyware, and Viruses as detected on client hardware
 </li>
 <li>
 Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
 </li>
 <li>
 Willingness to work outside of normal business hours as required
 </li>
 <li>
 Willingness to travel as required
 </li>
 <li>
 Other duties as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 Experience/Traits
 
 necessary
 
 to succeed in this role at Personified:
 
 
 
 
 <ul>
 <li>
 At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
 </li>
 <li>
 We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.
 </li>
 <li>
 The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
 </li>
 <li>
 Experience in a customer-facing role, and a track record of providing great customer/client experiences.
 </li>
 <li>
 Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
 </li>
 <li>
 It&rsquo;s important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.
 </li>
 <li>
 Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
 </li>
 <li>
 Willingness to work outside of normal business hours as required.
 </li>
 <li>
 Willingness to travel as required.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 <ul>
 <li>
 Healthcare packages contributed to by Personified
 </li>
 <li>
 Generous paid time off benefit
 </li>
 <li>
 Optional 401K matched by Personified
 </li>
 <li>
 Cell phone stipend
 </li>
 <li>
 Annual Learning and Development stipend
 </li>
 </ul>
 
 
 
 
 
 Commitment to DEI
 
 
 
 
 
 
 Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
 
 
 
 
 
 Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.
 
</div>

Client Support Technician

Brightspeed

<div>
 At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
 
 
 Backed by funds managed by Apollo Global Management,
 
 our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
 
 
 
 Be a part of the team that will make this vision a reality&hellip;.designing and building a world class fiber network and creating a customer experience second to none.
 
 
 Check us out on the web!
 
 
 
 Job Description
 
 
 
 Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
 
 
 
 As a Customer Service Technician your responsibilities will include:
 
 
 
 <ul>
 <li>
 Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
 </li>
 <li>
 Performing maintenance and repair on outside plant facilities
 </li>
 <li>
 Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
 </li>
 <li>
 Observing all safety rules and regulations
 </li>
 <li>
 Assisting other technical personnel in the performance of their duties when requested
 </li>
 <li>
 Actively supporting sales and marketing related activities
 </li>
 <li>
 Directing customer facing work and sales referrals
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 WHAT IT TAKES TO CATCH OUR EYE:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent experience
 </li>
 <li>
 Ability to distinguish colors on facilities
 </li>
 <li>
 Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
 </li>
 <li>
 Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
 </li>
 <li>
 Basic computer skills including MS Office applications
 </li>
 <li>
 Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
 </li>
 <li>
 Ability to work aloft (e.g. ladder)
 </li>
 <li>
 Ability to work outside in all weather conditions and at various hours of the day/night
 </li>
 <li>
 A valid driver&rsquo;s license and satisfactory driving record
 </li>
 <li>
 Positive and professional appearance and demeanor when communicating the company&rsquo;s products and services to our customers
 </li>
 <li>
 Accountability/dependability (on time and on load when scheduled and serve on call as needed)
 </li>
 <li>
 Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
 </li>
 <li>
 Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
 </li>
 <li>
 Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
 </li>
 <li>
 Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
 
 
 </li>
 </ul>
 
 BONUS POINTS FOR:
 
 
 
 <ul>
 <li>
 Prior experience as a customer facing telecom operations technician
 </li>
 <li>
 Basic electricity training/certification or documented equivalent work experience
 </li>
 <li>
 ADSL installation/repair experience (self/full installs)
 </li>
 <li>
 A+/Net + Certified Required Soft Skills
 
 
 </li>
 </ul>
 This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
 
 
 
 Additional Information
 
 
 
 
 WHY JOIN US?
 
 
 
 
 We aspire to contemporary ways of working.
 
 
 
 Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
 
 
 
 We Offer Competitive Compensation And Comprehensive Benefits.
 
 
 
 Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
 
 
 
 Inclusion and belonging
 
 
 are at the center of our grounding belief in Being Real
 
 .
 
 
 When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
 
 
 Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
 
 
 For all applicants, please take a moment to review our Privacy Notices:
 
 
 <ul>
 <li>
 Brightspeed&rsquo;s Privacy Notice for California Residents
 </li>
 <li>
 Brightspeed&rsquo;s Privacy Notice
 
 
 </li>
 </ul>
</div>

Customer Service Technician

The Home Depot

<div><div>Position Purpose:
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members. 
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary. 
Key Responsibilities:<ul><li>
30% Support &amp; Enablement:</li><li>
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly</li><li>
Monitors system updates to remain aware of common problems users are experiencing</li><li>
Actively listens to and builds rapport with end users to elicit problem details</li><li>
30% Delivery &amp; Execution:</li><li>
Performs software installations for customers</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge base to aid in problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Interacts and builds relationships with site leadership where applicable</li><li>
30% Administration &amp; Operations:</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li><li>
10% Learning:</li><li>
Participates in formal and informal training sessions to gain new skills and knowledge</li><li>
Reviews regular pertinent product update information to keep knowledge current</li><li>
Contributes to and updates knowledge database and team training documentation</li><li>
Collaborates with other team members to share and exchange information</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:<ul><li>
0-1 years of relevant work experience</li><li>
Experience with CRM or standard ticketing systems and remote monitoring and management software</li><li>
Experience with Microsoft Office standard applications</li><li>
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems</li><li>
Experience with virtualized and cloud-based environments</li><li>
Familiarity with administering antivirus software</li><li>
Familiarity with administering mobile devices and mobile device management systems</li><li>
Understanding of Data management (backup) software and Windows Server</li><li>
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
0</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div> 
Apply End Date: 05/25/2026</div>

Product Support Technician (Remote)

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