customer support technician

<div>Title:
IT Customer Support Technician
Provide technical support to organizations internal users of desktop applications and hardware. &bull; Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. &bull; Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures. &bull; Deliver IT support remotely over the telephone. &bull; Implement the most effective solutions when resolving end user computing issues while meeting service level agreements. &bull; Support customer on day to day issues in the operation of standard PC equipment including desktops, laptops, thin clients, software, printers, and peripherals.
Associates or higher degree in IT/IS. Active enrollment and participation in an IT degree program can be substituted for the Associates degree requirement. &bull; Must have 2 or more years of experience providing desktop support in a Microsoft Windows Domain environment. A thorough knowledge of Windows 10, Active Directory, Office 365, and experience in providing direct customer support is required. Knowledge of VMware, thin clients, wireless networks, endpoint encryption, and use of ticketing systems is desired. &bull; Proven verbal and written communications skills supporting end users in a call center environment. &bull; Exemplary customer service skills. &bull; Excellent organizational and time management skills. &bull; Able to use and understand remote support tools when required to solve customer issues. &bull; Strong problem-solving skills. &bull; Meet team Goals and expectations measured by metrics. &bull; Follow documented processes with close attention to detail. &bull; Ability to resolve all assigned Service Desk tickets according to established metric guidelines and target goals. &bull; Must be detail oriented and able to effectively and accurately document various technical issues utilizing a Service Desk ticket tracking tool. &bull; Work well under pressure and in a geographically dispersed team setting, must be able to demonstrate the ability to multi-task and possess the ability to work in an ad-hoc/dynamic, fast-paced environment with time-sensitive deadlines. &bull; Ability to maintain and exercise patience and professionalism during stressful situations. &bull; Excellent verbal and written communication skills along with exemplary customer service skills. &bull; Rely on experience and judgment to plan and accomplish tasks. &bull; Possess the ability to resolve all assigned Help Desk tickets according to established metric guidelines and target goals. &bull; Be very detail oriented and able to effective and accurately document various technical issues utilizing a Help Desk ticket tracking tool. &bull; Be capable of handling computer equipment weighing at least 30 pounds. &bull; Possess the ability to apply various complex diagnostic techniques to identify problems, investigate causes, and recommend solutions are required. &bull; Research and resolve technical problems.</div>

IT Customer Support Technician

Computer World Services

<div>Job Description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician - Tier II VIP to provide advanced technical support for VIP users and high-touch clients. This role is critical in ensuring the seamless operation of IT systems and user satisfaction through professional and timely resolution of technical issues. The ideal candidate will possess in-depth technical expertise, excellent communication skills, and a proactive approach to troubleshooting and customer service.
Key Tasks and Responsibilities
Technical Support:
<ul>
<li>Provide phone, email, web, and in-person support for IT issues, including e-mail, directories, operating systems, desktop applications, and custom applications deployed under this contract.</li>
<li>Serve as the first point of contact for troubleshooting hardware/software issues, supporting both PC and Mac systems, and resolving printer problems.</li>
<li>Deliver VIP and high-touch Tier 2+ support, ensuring prompt and professional assistance to executives and high-priority users.</li>
</ul>
System and Asset Management:
<ul>
<li>Assist with configuration, operation, and optimization of IT systems and assets.</li>
<li>Perform system capacity analysis, planning, and resource utilization optimization.</li>
<li>Provide guidance to users in accessing and using business systems effectively.</li>
</ul>
Customer Interaction:
<ul>
<li>Deliver exceptional customer service while clearly communicating technical solutions to users with varying levels of technical expertise.</li>
<li>Follow up with users to confirm issue resolution and maintain a positive support experience.</li>
</ul>
Technical Knowledge:
<ul>
<li>Stay informed about system updates, configurations, and newly deployed applications under the contract.</li>
<li>Provide users with best practices and guidance to optimize system use and prevent recurring issues.</li>
</ul>
Device Management and Repairs:
<ul>
<li>Build, configure, and maintain desktop and endpoint devices.</li>
<li>Perform advanced hardware repairs, including Tier 3+ physical support and Dell hardware</li>
</ul>
Documentation and Reporting:
<ul>
<li>Accurately log issues, solutions, and resolutions in the ticketing system.</li>
<li>Contribute to maintaining and enhancing knowledge base articles for frequently encountered issues.</li></ul> 
Job Requirements:
<div>
Education &amp; Experience
Qualifications and Skills:
<ul>
<li>Minimum of 5&ndash;7 years of experience in IT support roles, particularly in high-touch, VIP environments.</li>
<li>Expertise in supporting complex IT requirements and high-demand users.</li>
<li>Advanced knowledge of operating systems, desktop and endpoint device management, and hardware troubleshooting.</li></ul> 
Preferred Skills:
<ul>
<li>Experience with ticketing systems (e.g., ServiceNow, Zendesk, or Jira).</li>
<li>Familiarity with remote support tools and methodologies.</li>
<li>Proven ability to manage and resolve escalated support issues with professionalism and efficiency.</li>
<li>Experience with system capacity analysis and planning.</li>
<li>Excellent interpersonal and communication skills to interact effectively with users at all organizational levels.</li></ul> 
Certifications
<ul><li>Microsoft Certified Professional (MCP)</li>
<li>CompTIA A+</li>
<li>Dell Certified Systems Engineer</li>
<li>ITIL certification v4 preferred.</li>
</ul>
Security Clearance
<ul><li>Ability to obtain Public Trust clearance.</li>
</ul>
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
<ul><li>Potential hybrid work available for this position.</li>
</ul>
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
[email protected].</div></div>
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</div><div></div><div><h3 class="jobSectionHeader">Job Snapshot</h3>
<div><h4 class="jobSectionHeader">Employee Type</h4>
Full-Time
</div><div><h4 class="jobSectionHeader">Location</h4>
Morrisville, NC (Onsite)
</div><div><h4 class="jobSectionHeader">Job Type</h4>
Government - Federal, Information Technology
</div><div><h4 class="jobSectionHeader">Experience</h4>
Not Specified
</div><div><h4 class="jobSectionHeader">Date Posted</h4>
09/29/2025
</div><div><h4 class="jobSectionHeader">Job ID</h4>
4481/3522/23801</div></div></div>

Customer Support Technician Tier II VIP

Candidzone

CCTV Support TechnicianEducation, Training and Certifications Required: 1) Bachelor's degree in computer science, Information Technology, Communications systems, or similar. 2) Advanced level certification in CCTV Cameras &ndash; Pelco, Axis and Hanhwa. 3) Advanced level certification in cabling &ndash; UTP/FTP, fibre splicing and termination. 4) Advanced Level Certification in UPS 5) MOI-SSD approved technician certificationBackground Experience Required: 1) Minimum of 3-years&rsquo; experience in a similar role. 2) Knowledge of CCTV systems installation and maintenance 3) Understanding of networking and IP addressing 4) Ability to diagnose and troubleshoot CCTV system issues 5) Knowledge of CCTV camera types and their specifications 6) Ability to read and interpret technical drawings and schematics 7) Familiarity with different cabling and wiring methods 8) Good physical condition to climb ladders and work in confined spacesSelection Criteria for Employment: Candidates will be selected based on the following: 1) Passing Technical test (Theory and Practical). 2) Passing a face-to-face interview 3) Verification of Axis, Pelco, Hanwha, BICSI Technician certificationApply Now:- Email id c.caren@candidzone.netWhatsapp Caren +97430662111Job Types: Full-time, Permanent

Hiring Now : -CCTV Support Technician

Gulf Overseas HR Consultancy

We are looking for a skilled CCTV Support Technician to install, maintain, and provide technical support for CCTV systems. The role involves troubleshooting issues, ensuring system functionality, and supporting clients or internal teams with CCTV operations.Key Responsibilities:<ul><li>Install, configure, and calibrate CCTV systems for optimal performance.</li><li>Conduct regular maintenance checks and repairs to ensure system functionality.</li><li>Troubleshoot issues and provide timely resolutions to technical problems.</li><li>Collaborate with security teams to design surveillance systems tailored to specific needs.</li><li>Document and log service activities accurately.</li><li>Ensure compliance with security and privacy protocols during installation and maintenance.</li></ul>Education, Training and Certifications Required:<ul><li>Bachelor's degree in Computer science, Information Technology,</li></ul>Communications systems, or similar.<ul><li>Advanced level certification in CCTV Cameras &ndash; Pelco, Axis and Hanhwa.</li><li>Advanced level certification in cabling &ndash; UTP/FTP, fibre splicing and termination.</li><li>Advanced Level Certification in UPS</li><li>MOI-SSD approved technician certification</li></ul>Background and Experience Required:<ul><li>Minimum of 3-years&rsquo; experience in a similar role.</li><li>Knowledge of CCTV systems installation and maintenance.</li><li>Understanding of networking and IP addressing.</li><li>Ability to diagnose and troubleshoot CCTV system issues.</li><li>Knowledge of CCTV camera types and their specifications.</li><li>Ability to read and interpret technical drawings and schematics.</li><li>Familiarity with different cabling and wiring methods.</li><li>Good physical condition to climb ladders and work in confined space.</li></ul>Interested candidates can also share CV on WhatsApp: +974 31131325Job Type: Full-timePay: Up to QAR4,600.00 per month

CCTV Support Technician

Virginia Department of Motor Vehicles

<div><div><div><div><div><div><div>Title: DMV Customer Service Technician (Part-time/wage) - Vansant 02635

State Role Title: Other Office and Administrative Support Workers

Hiring Range: $19.72/hour starting

Pay Band: 3

Agency: Department of Motor Vehicles

Location: VANSANT CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team in Vansant and seek a meaningful career with growth potential. The Virginia Department of Motor Vehicles (DMV) seeks dedicated, customer-focused professionals to join our Vansant Customer Service Center team. We&rsquo;re hiring Customer Service Technicians eager to deliver top-tier service and thrive in a fast-paced, team-oriented environment.

What You&rsquo;ll Be Doing:

As a Customer Service Technician, you&rsquo;ll be the face of the DMV, helping customers navigate important transactions and services. Your responsibilities may include:
<ul>
<li>Clearly explaining DMV policies, procedures, and regulations.
</li>
<li>Issuing identification cards and processing customer applications
</li>
<li>Administering vision screenings, knowledge exams, and in-car road tests
</li>
<li>Processing vehicle registrations, titles, tax and fee payments, and other DMV services
</li>
</ul>Comprehensive training will be provided to set you up for success in your role.

We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities. 
 
This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 &ndash; April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), based in Richmond, proudly serves over 6.2 million licensed drivers and ID cardholders, and over 8.4 million registered vehicles across the Commonwealth. Beyond individual customers, DMV supports a wide range of partners, including automobile dealers, fuel tax clients, rental agencies, driving schools, other government entities, local municipalities, and nonprofit organizations.

At DMV, we are guided by our core values&mdash;Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). These aren&rsquo;t just words on a wall&mdash;they shape how we work, connect, and serve daily.

Minimum Qualifications
<ul>
<li>Customer service experience working in a fast-paced environment.</li>
<li>Experience using a personal computer or other automated systems.</li>
<li>Excellent oral and written communication skills.</li>
<li>Flexibility to work M-F and Saturday.</li>
<li>Strong organizational, time management, problem-solving, and multitasking skills.</li>
<li>Must have attention to detail, accuracy and complete assignments on time.</li>
<li>Driving records should have a point balance of less than six demerit points and no major convictions.</li>
<li>Experience working in a team or group environment.</li>
<li>Can lift 10 &ndash; 25 pounds</li>
</ul>
Additional Considerations

NA

Special Instructions

You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
 
 
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
 
 
As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.
 
 
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure that your online application or resume is complete, including duties and skills associated with your work experience and years of experience, so that your skills are properly assessed during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov 


In support of the Commonwealth&rsquo;s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS) or the Department for the Blind &amp; Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. 
</div></div></div></div></div><div><div><div>Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer</div></div></div></div></div><div></div>

DMV Customer Service Technician (Part-time/wage) - Vansant 02635

County of Riverside

JOB
 The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies. The Office of The District Attorney - County of Riverside seeks an IT User Support Technician - Level III, located in Riverside. The IT User Support Technician III, on the help desk or in the field, will troubleshoot technical problems, resolve highly complex issues and provide solutions. They will provide technical assistance and support of computers, laptops, printers, departmental applications, and local area networks through remote and onsite services. They will research, plan, install, configure, troubleshoot, maintain and upgrade desktop software and hardware, and operating systems. Additionally, they will troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration. Incumbents in this class exercise a high degree of independent judgment, provide project oversight to subordinate staff, are considered subject matter experts and perform the most complex assignments that require extensive knowledge and proficiency.Competitive candidates will possess four or more years, within the last four years, of IT job-related Help Desk and Service Desk experience in a large enterprise environment; advanced working knowledge of Microsoft 365, Microsoft Exchange Online and Active Directory.While not required, the following CompTIA certifications are preferred: A+, Mobile+ and Security+.Meet The Team!The District Attorney of Riverside County, as the public prosecutor acting on behalf of the People, vigorously enforces the law, pursues the truth, protects those victimized by crime, exonerates the innocent, and safeguards the rights of all to ensure that justice is done on behalf of our community. The office’s staff of over 800 is comprised of prosecuting attorneys, sworn investigators, victim-witness advocates, paralegals, investigative technicians, forensic analysts, and a wide range of information technology and supporting staff all committed to excellence and integrity in public service. We are, and we seek to maintain, a diverse workforce to match a diverse county.
 
EXAMPLE OF DUTIES
 <ul>
<li>Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response. • May provide oversight, mentor, and delegate work to subordinate staff; may participate in the employee selection process and recommend corrective action. • Repair, patch and provide network support to systems; support several sites and servers. • Monitor and distribute work tickets to technicians; coordinate user support proper use of software and hardware; coordinate resolutions to desktop communication problems and remote systems connections; coach users in correcting reported problems; coordinate equipment deliveries, software licensing compliance and inventory control. • Provide project oversight; evaluate and determine viability and compatibility of hardware and software with systems; make decisions for issues and act as escalation support when needed. • Create and delete user accounts; maintain security by adding and removing users from security groups. • Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail; provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations. • Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor. • Diagnose, troubleshoot, repair software, hardware, and network malfunctions; add user home directories/group membership and modified user accounts; coordinate with other IT divisions to resolve problems relating to network and email issues.• Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.• Research, evaluate, test hardware and software products, and systems solutions; install, configure, and test hardware and software; prepare reports or proposals for service.• Carry out security administration by maintaining tables and adding, purging, and migrating users.• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.• Consult with users on re-engineering business processes and the use of technology, products, and services; develop and conduct training in operation and use of hardware and software.</li>
</ul>
SUPPLEMENTAL INFORMATION
 This recruitment is exclusive to County of Riverside employees.GENERAL INFORMATIONIf you have any questions regarding this posting, please contact Richard Griego at rgriego@rivco.org

IT User Support Tech III - Western

Darley

<div>Description:

Since 1908, Darley, a family-owned business, has driven steady growth while passionately serving the world&rsquo;s first responder and tactical communities by providing high quality, safe and innovative products with unmatched commitment and service. Corporate headquarters is in Itasca, Illinois, while state of the art R&amp;D and manufacturing operations are in Chippewa Falls, Wisconsin, and Janesville, Iowa. The Pump Division, located in Chippewa Falls, WI is currently seeking a Applications Customer Service Technician to add to its team. This Job is located in Chippewa Falls, WI.
Benefits:
Job Stability with industry leader, health Insurance, including medical, dental and vision, life Insurance, short term disability, long term disability, 401k match, 401k profit sharing, tuition reimbursement, nine paid holidays, generous PTO policy, bonus structure, boot reimbursement, company picnics/ holiday parties, safety incentives and so much more!
General Responsibility: Shall Serve as the first line of communication for our Sales Team and customers regarding pumps and pump parts; including repairs and general operating, applications and maintenance questions.
Specific Responsibilities and Authorities
Respond to inquiries/ questions regarding part and pump quotes and orders and the repair and general operation of Darley pumps and parts, for both commercial and government accounts.<ul><li>Provide customers with necessary information to help them determine what is needed for repair or replacement or the general operation of Darley pumps, accessories or parts; to include gear ratio selection, driveline layout analysis, and pump sizing.</li><li>Provide 3-D models of existing components or assemblies to customers.</li><li>Enter quotes for parts and accessories, including costs and lead times, and the shipping charges as requested.</li><li>Enter parts orders</li><li>Enter pump orders</li><li>Enter RMA&rsquo;s to return parts that were not needed or for repair or warranty</li><li>Create technical publications and repair videos for the Darley website.</li><li>Provide customers with information for our service centers to repair their pump</li><li>Enter RMA&rsquo;s and repair orders when customer wants Darley to do repairs</li><li>Respond to inquiries/ questions concerning maintenance or repair of Darley Products</li><li>Fill out custom product sales order for approval.</li><li>Continuously improve processes within the department, driving initiatives that</li><li>enhance customer experience and reduce internal labor input.</li><li>Drive standardization of product through initiatives both with the internal and external</li><li>teams and customers.</li><li>Investigate root causes of failures for warranty consideration and determine course of action (accept or decline warranty).</li><li>Provide follow-up information for any of the above</li><li>Travel may be necessary for field work</li></ul>
AAP/EEO Statement
W.S. Darley and Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.
Requirements:

Qualifications:
Associate degree in a mechanical, technical or business field related to manufacturing or equivalent experience.
Proven mechanical aptitude, Troubleshooting, Diagnostic and communication skills
Understanding of Enterprise Resource Planning Systems (JD Edwards experience is a plus)
Microsoft office suite experience
Ability to read and understand blueprints and bills of materials</div>

Applications Customer Service Technician

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