customer support technician

First National Bank Alaska

<div>Product Support Technician I/II - Credit Card Support Unit<br>
<br>
<i>Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers.</i><br>
<br>
<b>We are seeking a Customer Service Professional to Join our Team!</b><br>
<br>
Put your knowledge of banking technology and customer service experience to work by joining our Credit Card Support team. Our Product Support Technicians act as liaisons between our customers, software staff and vendors to support processing systems.<br>
<br>
Salary: Product Support Technician I - $19.00/hour minimum<br>
Salary: Product Support Technician II - $25.15/hour minimum<br>
<br>
Job/salary offer would be commensurate with experience.
<br>
<br>
Schedule: Monday-Friday, 8:00am-5:00pm<br>
<br>
<b>GENERAL PURPOSE SUMMARY
</b><br>
Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities:
<br>
<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES
</b><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
<div><ul><li>Provides technical support for purchased and internally developed bank processing systems.
</li></ul><ul><li>Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions and finds solutions for users' needs.
</li></ul><ul><li>Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor.</li></ul>
<ul><li>Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications.
</li></ul><ul><li>Performs other work-related duties as assigned by supervisor.</li></ul></div>
<b>COMPLIANCE EXPECTATIONS
</b><ul><li>Stay up to date on relevant laws and regulations and complete all compliance training on time.</li>
<li>Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.</li>
<li>Maintain customer confidence and protect the bank&rsquo;s operations by identifying and protecting confidential information.</li></ul>
<b>QUALIFICATION REQUIREMENTS
</b><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.<br>
<p><b>
EDUCATION and/or EXPERIENCE:
</b><br>
<b>Product Support Technician I Minimum: </b>Two years banking or customer service. Familiarity with banking data and processes.
<br>
<b>Preferred: </b>Familiarity with banking (FNBA) products and processing environment.
<br>
<br>
<b>Product Support Technician II Minimum: </b>Bachelor's degree in business, technology or related field and one year banking experience relevant to the functions of the assigned unit; or three years&rsquo; banking experience relevant to the functions of the assigned unit; or equivalent combination of education/training and experience. Familiarity with banking data and processes.
<br>
<b>Preferred: </b>Customer service experience.<br>
<br>
<b>SKILLS and ABILITIES:
</b><br>
Ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required, database software experience preferred. Must have good written and oral communication and interpersonal skills.<br>
<br>
<b>LANGUAGE SKILLS:
</b><br>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors.<br>
<br>
<b>MATHEMATICAL SKILLS:
</b><br>
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
<br>
<br>
<b>REASONING SKILLS:
</b><br>
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</p><br>
<b>
PHYSICAL DEMANDS</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
<br>
<br>
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
<br>
<br>
The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
<br>
<br>
<b>WORKING CONDITIONS</b><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.<br>
<br>
The noise level in the work environment is usually moderate.</div>

Product Support Technician I/II - Credit Card Support Unit

NCR Atleos

<p>Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction</p>
<p>Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements</p>
<p>Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single pocket proof encoders</p>
<p>Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements</p>
<p>ATM Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower</p>
<p>Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company</p>
<p>Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution</p>
<p>Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping</p>
<p>Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation</p>
<p>Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities</p>
<p>May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports</p>
<p>May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts</p>
<p>Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer</p>
<p>Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited</p>

ATM Technician Customer Support

Parsons

<br><b>Role Summary<br></b>The IT Support Technician   Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.<br> <br><b>Job Details<br></b>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Help Desk / Technical Support<br>Gender: Any<br>Candidate Nationality: UAE Nationals only<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>What You ll Do<br></b> <br>* Provide first-level IT technical support remotely via phone, email, or instant messaging<br>* Troubleshoot and resolve common hardware, software, and peripheral issues for end users<br>* Escalate unresolved issues to senior service desk staff or relevant IT teams<br>* Research solutions for standard software and hardware-related problems<br>* Maintain knowledge of Parsons  IT environment, workstation configurations, and associated technologies<br>* Document service requests, resolutions, and outcomes according to company procedures<br>* Support non-business hours operations by providing on-call service during weekends or holidays<br>* Ensure compliance with Parsons  IT policies, procedures, and security standards<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree in IT, Computer Engineering, or a related discipline<br>* 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)<br>* Certifications in Microsoft or Cisco technologies preferred<br>* Strong knowledge of Microsoft operating systems, applications, and personal computer hardware<br>* Familiarity with printers, peripherals, and IT service desk operations<br>* Excellent communication and customer service skills with the ability to resolve issues effectively<br>* Strong problem-solving and analytical abilities<br> <br><b>Why Join Us<br></b> <br>* Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions<br>* Gain valuable hands-on experience in IT support and service desk operations<br>* Competitive salary, benefits, and opportunities for career growth<br>* Be part of a diverse and inclusive workplace committed to employee development<br>* Contribute to innovative projects supported by Parsons  advanced IT infrastructure<br> <br><br>

IT Support Technician UAE Nationals Dubai, UAE

Pink Sky HR Services

<p>We are looking for an enthusiastic and customer-focused <b>Junior Customer Support Executive</b> to handle <b>order verification calls, customer coordination, and query resolution</b> for our fashion brand. The ideal candidate should have excellent communication skills, a polite demeanor, and an interest in the fashion retail space.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct <b>order confirmation and verification calls</b> with customers.</li><li>Handle <b>inbound and outbound calls, emails, and chats</b> related to customer queries and complaints.</li><li>Coordinate with the <b>warehouse and logistics teams</b> to ensure smooth order processing and dispatch.</li><li>Maintain accurate records of customer interactions, issues, and resolutions.</li><li>Follow up on <b>pending orders, returns, and exchanges</b> to ensure timely closures.</li><li>Gather customer feedback and report common issues to the operations team.</li><li>Support the <b>CRM and sales teams</b> with post-purchase follow-ups and satisfaction checks.</li><li>Ensure a positive brand experience in every customer interaction.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;15,000.00 - &#8377;25,000.00 per month</p><p>Work Location: In person</p>

Junior Customer Support- Fashion industry

Magic

Department: Support &amp; LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the OpportunityOur client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.Why does this role exist?As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success and shows strong potential to grow with the team as they expand in the coming months.The Impact you ll makeTasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel)Respond to customer inquiries through live chat with professionalism and speedProvide technical troubleshooting for product features, integrations, and platform functionalityHandle phone and email support requests when needed to ensure comprehensive coverageTechnical Issue Resolution &amp; TroubleshootingDiagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivityGuide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking featuresEnsure timely and accurate resolutions while maintaining attention to detail in all interactionsDocumentation &amp; Escalation ManagementMaintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systemsDocument recurring issues and system bugs, escalating them to appropriate internal teamsReview and update customer information with strong attention to detailCommunication &amp; Tone AdaptationAdjust communication style based on customer needs from patient and educational for new hosts to efficient and technical for experienced property managersMaintain a professional yet personable tone across all customer touchpointsCollaborate proactively with team members to resolve complex customer concerns efficientlyQuality Assurance &amp; Process AdherenceFollow internal support procedures and quality guidelines to deliver consistent serviceMeet or exceed quality standards set by both internal teams and client assessmentsDemonstrate adaptability and willingness to learn new tools, processes, and product updatesSkills, Knowledge and ExpertiseRequired Qualifications:Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)Native-level English proficiency (C2) with exceptional written and verbal communication skillsProven ability to adjust tone and communication style based on customer context from professional to personableStrong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issuesProactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teamsPrior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)Experience working with international clients or English-speaking markets (nice to have)Schedule:Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.Compensation:Rate starts at $5 per hourPayment is made via DeelEquipment:Candidate must have the following WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeBenefits

Customer Support Specialist - Freelance, Remote

POORNASREE EQUIPMENTS

<p><b>Key Responsibilities:</b></p><p>Carry out Installation, servicing and maintenance of machines at customer sites.</p><p>Provide technical demonstrations and training to customers and dealers.</p><p>Attend to service requests, troubleshoot technical issues, and provide timely solutions.</p><p>Manage and support spare parts requiements and ensure proper stock availability.</p><p>Maintain accurate service logs, customer reports, and spare part usage in Ecxel/Google sheets.</p><p>Support both dealers and direct customers with professional technical assistance.</p><p>Work in close coordination with the service head and follow all standard processes.</p><p>Ensure systematic reporting and documentation of all service activities.</p><p>Candidates Requirements:</p><p>Qualifcation: Diploma/Degree in Electronics or a related technical field.</p><p>Experience: 1-4 years of experiencein service/technical support (preferably in machinery or equipment industry).</p><p>Languages: Fluency in Hindi and English.</p><p>Good Knowledge of MS Excel / Google sheets for reporting and stock management.</p><p>Ability to travel frequently across Delhi NCR and nearby states.</p><p>Strong problem-solving skills and customer service orientation.</p><p>Organizes, reliable, and capable of working independenly.</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: Up to &#8377;25,666.79 per month</p><p>Work Location: In person</p>

Service Technician

AVI-SPL

<div>Long Description:
<h3 class="jobSectionHeader"><b>WHO WE ARE:</b></h3><div>
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services.</div><div>
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.</div><h3 class="jobSectionHeader"><b>
WHAT YOU&rsquo;LL DO:</b></h3><div>
As an Onsite Support Technician, you will be responsible for supporting, maintaining, and troubleshooting a wide range of professional AV systems deployed within a high-end hospitality environment. You&rsquo;ll work hands-on with cutting-edge technology, including Q-SYS DSP and control platforms, digital signage, media players, projection systems, and immersive AV experiences. The role also includes exposure to playback and projection mapping technologies like Pixera and Scalable Display Technologies.</div><div></div><div><br>
You&rsquo;ll ensure seamless operation for daily events, conferences, interactive exhibits, background music systems, and digital content delivery&mdash;while maintaining high service standards and collaboration with client stakeholders.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div><b>
AV System Support and Maintenance</b></div><ul><li><div>
Provide hands-on support for AV systems including Q-SYS cores, Crestron/Extron control systems, digital signage players, conferencing technologies, and distributed audio.</div></li><li><div>
Perform regular maintenance and health checks to ensure all AV systems remain operational.</div></li><li><div>
Maintain, troubleshoot, and calibrate projectors, LED walls, and large-format displays used throughout the venue.</div></li></ul></li><li><div><b>
Q-SYS and Control System Management</b></div><ul><li><div>
Configure and maintain Q-SYS DSP and control systems for audio routing, control interfaces, and automation.</div></li><li><div>
Support firmware updates, system optimisations, and integration of third-party devices with Crestron and Extron systems.</div></li></ul></li><li><div><b>
Media Player and Digital Signage Support</b></div><ul><li><div>
Support platforms such as BrightSign, Tripleplay, and similar media players used across digital signage and content delivery networks.</div></li><li><div>
Assist with player setup, content scheduling, and CMS troubleshooting.</div></li></ul></li><li><div><b>
Playback &amp; Immersive Systems</b></div><ul><li><div>
Provide support for media server platforms such as Pixera and 7thSense used for interactive content playback and visual displays.</div></li><li><div>
Collaborate with content or technical teams to support content testing, system alignment, and playback stability.</div></li></ul></li><li><div><b>
Projection Mapping Systems</b></div><ul><li><div>
Assist with setup, support, and alignment of projection systems using Scalable Display Technologies or similar solutions.</div></li><li><div>
Understand geometry correction, edge blending, and spatial mapping techniques.</div></li><li><div>
Experience with manual projection mapping techniques is also acceptable and considered valuable.</div></li></ul></li><li><div><b>
Event and Meeting Room Support</b></div><ul><li><div>
Set up and operate AV systems for meetings, conferences, and large-scale events.</div></li><li><div>
Provide real-time support for microphones, switching, audio mixing, and video playback during live sessions.</div></li></ul></li><li><div><b>
Client Interaction and Collaboration</b></div><ul><li><div>
Act as the first point of contact for AV support on-site.</div></li><li><div>
Collaborate with IT, events, and facilities teams to meet client requirements.</div></li></ul></li><li><div><b>
Documentation and Reporting</b></div><ul><li><div>
Maintain detailed logs of incidents, maintenance checks, and system changes.</div></li><li><div>
Provide updates to AVI-SPL operations and client teams on performance and system health.</div></li></ul></li></ul><h3 class="jobSectionHeader"><b>
WHAT WE&rsquo;RE LOOKING FOR:</b></h3><h4 class="jobSectionHeader"><b>
Technical Expertise and Skills:</b></h4><ul><li><div>
Strong technical knowledge of AV systems, including Q-SYS, Crestron, Extron, Dante, and AV-over-IP.</div></li><li><div>
Experience supporting media players (e.g., BrightSign, Tripleplay) and content scheduling platforms.</div></li><li><div>
Familiarity with Pixera, 7thSense, and other playback systems for immersive or large-format content delivery.</div></li><li><div>
Exposure to projection mapping tools such as Scalable Display Technologies, with knowledge of edge blending and geometric correction.</div></li><li><div>
Manual projection mapping experience is also welcome.</div></li><li><div>
Familiarity with video conferencing tools (e.g., Teams, Zoom, Webex) and digital signage platforms.</div></li><li><div>
Basic understanding of IP networking and AV-over-IP distribution.</div></li></ul><h4 class="jobSectionHeader"><b>
Experience:</b></h4><ul><li><div>
3&ndash;5 years of onsite experience in AV support or engineering, ideally in hospitality, entertainment, or high-traffic venues.</div></li><li><div>
Experience supporting daily AV operations, events, and immersive AV installations.</div></li></ul><h4 class="jobSectionHeader"><b>
Qualifications:</b></h4><ul><li><div>
Diploma or degree in Electronics, AV Technology, IT, or a related field.</div></li><li>
UAE Drivers licence (prefered)</li><li><div>
Manufacturer training or certifications in:</div><ul><li><div>
Q-SYS (Level 1 or 2)</div></li><li><div>
Crestron, Extron, Dante, BrightSign, Tripleplay, or equivalent</div></li></ul></li></ul><h4 class="jobSectionHeader"><b>
Personal Attributes:</b></h4><ul><li><div>
Calm and solutions-oriented under pressure.</div></li><li><div>
Strong communicator with a client-focused attitude.</div></li><li><div>
Ability to work independently and collaboratively.</div></li><li><div>
Professional presence suited to guest-facing environments.</div></li></ul><h3 class="jobSectionHeader"><b>
WHY YOU&rsquo;LL LIKE WORKING HERE:</b></h3><ul><li><div>
Medical benefits, including dental</div></li><li><div>
Paid holidays, sick days, and personal days</div></li><li><div>
Inclusive and dynamic company culture</div></li><li><div>
Ongoing access to training and manufacturer certifications</div></li></ul><h3 class="jobSectionHeader"><b>
MORE ABOUT US:</b></h3><div>
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.</div><div>
Work schedules may include evenings or weekends to support events or system upgrades. Flexibility is required to accommodate operational demands.</div></div>

Technician, Onsite Support

Search 10000+ Customer support technician jobs near you this November. New roles added regularly across leading industries. Apply today.