customer support technician

Mobile Auto Solutions

<div>Company: Mobile Auto Solutions<h1 class="jobSectionHeader">
Great Teams Don&rsquo;t Happen by Accident</h1>
Built with Intent. Driven by YOU. 
At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. 
Ready to grow with a team that&rsquo;s built for your success? Apply today. 
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our &quot;Greater Team&quot; exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. 
This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available.
This position is not remote and requires consistent, in-person attendance to perform all essential job functions.
ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position &mdash; it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction.
This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer&rsquo;s vehicle calibrated and back on the road safely.
Key Job Responsibilities
<div><div><ul><li>Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.</li><li>
Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.</li><li>
Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.</li><li>
Other duties as assigned</li></ul></div>
Education and/or Experience Required<div><ul><li>
High School diploma or GED required</li><li>
1 to 3 years working in a technical field or technical call center environment required</li></ul>
Required Skills/Abilities
<div><ul><li>Strong PC skills including proficiency in Microsoft or Google environments</li><li>
Superior customer service skills required</li><li>
Ability to read and learn OEM service information and procedures</li><li>
Strong problem-solving capabilities required</li><li>
Ability to communicate effectively both verbally and in writing with customers required</li><li>
Ability to multi-task required</li><li>
Automotive experience or Automotive education experience preferred</li></ul>
Other Requirements
<ul><li>Must be able to hear on a telephone and at times with others speaking</li></ul>
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</div></div></div>
Benefits That Drive Your Success 
MAS offers the comprehensive benefits you expect from an industry leader, including:<ul><li>
Annual Paid Time Off (PTO) plans</li><li>
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week</li><li>
6 paid holidays annually</li><li>
Medical, Prescription Drug, Dental &amp; Vision Insurance effective Day 1</li><li>
401(k) Retirement Plan with company match</li><li>
Employer Paid Short-Term Disability &amp; Life Insurance</li><li>
Additional Voluntary Life Insurance</li><li>
Continuing Education Opportunities</li><li>
Free Prescription or Non-Prescription Safety Glasses annually</li><li>
Annual Voluntary Uniform Stipend</li><li>
Voluntary Daily Pay option available</li></ul>
AI Disclosure Statement: 
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$24.50 - $30 / Hourly
#MASSJ</div>

ADAS Customer Support Technician

Applied Materials

<div>Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips &ndash; the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world &ndash; like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$20.00 - $27.50
Location:
Chandler,AZ
You&rsquo;ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible&mdash;while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We&rsquo;re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Performs standard Tier I procedures including wafer measurement.
Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
Disassembles, cleans and rebuilds kits as part of kit management quality.
Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Strives to perform BKM&rsquo;s. Uses knowledge management systems. Follows all IP guidelines.
Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor.
 Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
Complies with all safety procedures and consistently demonstrates safety as a value.
Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Functional Knowledge<ul><li>
Has developed analytical skills and application of scientific methods to perform a variety of activities</li></ul>
Business Expertise<ul><li>
Has good understanding of how the team integrates with others</li></ul>
Leadership<ul><li>
Has no supervisory responsibilities</li></ul>
Problem Solving<ul><li>
Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods</li></ul> 
Impact<ul><li>
Impacts the quality of own work</li></ul>
Interpersonal Skills<ul><li>
Uses communication skills to exchange of information</li></ul>
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Customer Support Technician II (T2)

Explore Scientific

Customer Service Technician $18&ndash;$20 an hour | Full-time Springdale, AR (in-office)Explore Scientific is looking for a Customer Service Technician to support customers with product questions, orders, and technical guidance. This role is ideal for someone who enjoys helping people, stays organized under pressure, and has an interest in science, optics, or astronomy equipment.What you&rsquo;ll do: You&rsquo;ll respond to customer inquiries via phone and email, assist with orders, warranties, and basic troubleshooting, and accurately document interactions in our CRM and order systems. You&rsquo;ll manage multiple requests at once, follow processes carefully, and work closely with our sales and operations teams to make sure customers are taken care of.Required skills and experience: Strong written and verbal communication skills Ability to manage multiple customer inquiries in a fast-paced environment Detail-oriented with strong organizational and problem-solving skills Comfortable working with order systems, CRM tools, and data entryPreferred skills (not required, but a big plus): Basic mechanical ability Some background in science Hands-on astronomy experience or knowledge of telescopes and astronomy equipment Understanding of optics terminology, components, and functionalityWhy work here: Competitive hourly pay ($18&ndash;$20 per hour, based on experience) Stable full-time position Opportunity to work with unique scientific and optical products Hands-on environment with real technical learningIf you enjoy solving problems, learning how things work, and helping customers get the most out of their equipment, we&rsquo;d love to hear from you.Pay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Technician

RedSail Technologies

<div><div>Job Summary</div>
<div></div>
<div>The Software Support Tier I serves as the Company&rsquo;s first point of contact for incoming customer calls regarding the Company&rsquo;s products, equipment and services. Positive interaction with customers and timely resolution of issues are critical components of the position. The Software Support Technician I must be an active listener who can calmly handle emotional customers and de-escalate conflicts since many issues arise because a pharmacy (our customer) is attempting to resolve an issue for the pharmacy&rsquo;s customer who is standing in front of them.
</div><div></div><div>Key Duties</div>
<ul><li>Responds daily to incoming customer questions and emails relating to issues or questions about the Company&rsquo;s various software and hardware products or other services by identifying and resolving the issue(s).</li>
<li>Provide user support on company-supported applications and platforms.</li>
<li>Independently resolve software issues and enjoy boosting customers&rsquo; satisfaction with Company.</li>
<li>Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software.</li>
<li>Document and maintain detailed records in our internal ticketing system of all interactions with customers.</li>
<li>Collaborates on more complex issues, as necessary, with other Account Managers, Account Manager Leads, Support Manager, or different departments (i.e. Development), as appropriate, to respond to or resolve the issue.</li>
</ul>
<div></div><div>Education/Training</div>
<ul><li>Associate degree in computer science, business management or related field preferred</li>
<li>Or High school diploma or equivalent required with experience as a Pharmacy Technician or support technician in call center.</li>
</ul>
<div></div><div>Required Work Experience/Skills</div>
<ul><li>Strong oral and written communication skills</li>
<li>Strong interpersonal, active listening, de-escalations, and empathic skills needed to</li>
<li>Strong analytical and problem-solving skills, including the ability to think creatively (outside of the box), to identify and resolve customer issues relating to the Company&rsquo;s products, equipment, and services quickly and effectively.</li>
<li>Ability to work as part of a team and collaborate effectively with coworkers.</li>
<li>Working knowledge of Microsoft Office Suite of Products.</li>
<li>When applicable, the ability to use prior case history to determine the next step.</li>
<li>Write clear, concise, and factual notes to the customer file regarding customer conversations or contact.</li>
<li>Self-motivated to become more knowledgeable about the Company&rsquo;s products and services, as well as the pharmaceutical industry.</li>
<li>Proven ability to balance, prioritize and organize multiple tasks.</li>
<li>Possess flexibility in scheduling to allow for occasional after-hours work and including a rotating weekend shift.</li>
<li>Ability to prioritize and complete all work tasks with minimal supervision.</li>
<li>High level of professionalism and strong personal interaction skills.</li>
</ul>
<div></div><div>Preferred Work Experience/Skills</div>
<ul><li>Previous call center experience with supporting Pharmacy Management Software</li>
<li>Preferred but not required, experience working as a Pharmacy Technician or other role</li>
</ul>
<div></div><div>Discretionary Judgment</div>
<ul><li>Uses independent judgment and discretion based upon the employee&rsquo;s experience in the position and knowledge of the products, equipment, and services.</li>
<li>Uses good judgement and possesses ethical work values.</li>
</ul>
<div></div><div>Physical Demands, Working Conditions, and General Employment Guidelines</div>
<ul><li>Moderate to high levels of stress may be experienced in the performance of the job.</li>
<li>Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending.</li>
</ul>
<div></div><div>Equipment</div>
<ul><li>Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment</li>
<li>Must have internet access</li>
</ul>
<div></div><div>Safety to Self and Others</div>
<ul><li>Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.</li>
</ul>
<div></div><div>Working Conditions/Hazards</div>
<ul><li>Position is performed in an open office environment or approved remote work location.</li></ul> 
<div>
</div><div>Work Location 
<ul><li>RedSail Technologies Offices Spartanburg, SC - Onsite and Shreveport, LA -Onsite</li></ul></div></div>

Software Support Tier I

Greenwich Health & Wellness

Job SummaryThe Certified Pharmacy Technician &ndash; Customer Service Lead is responsible for leading day-to-day customer service operations within a high-volume compounding pharmacy environment. This role ensures all provider and patient inquiries are handled accurately, efficiently, and in full compliance with HIPAA and Texas State Board of Pharmacy (TSBP) regulations.This is a working lead role, meaning you will actively handle calls and tickets while coaching team members, managing workflow, and ensuring service excellence across every interaction.Why This Role MattersIn a compounding pharmacy, customer service is not a traditional call center function. Every interaction directly impacts:<ul><li>Patient therapy timelines</li><li>Provider relationships</li><li>Regulatory compliance</li></ul>Accuracy, urgency, and professionalism are critical to success.Key ResponsibilitiesCustomer Service Operations<ul><li>Lead all shift-level customer service activities including inbound calls, tickets, and inquiries</li><li>Serve as a working lead by handling provider and patient interactions alongside the team</li><li>Monitor ticket queues (FreshDesk or similar) to ensure SLA compliance</li><li>Manage priority and urgent requests with appropriate escalation</li><li>Ensure accurate and complete documentation for all interactions</li></ul>Provider &amp; Patient Support<ul><li>Respond to provider inquiries regarding prescription status, order tracking, and product availability</li><li>Assist patients with prescription updates, refill eligibility, and order status</li><li>Ensure all communications are accurate, professional, and compliant</li><li>Route and track complaints through resolution</li></ul>HIPAA &amp; Compliance<ul><li>Enforce strict HIPAA compliance and patient verification procedures</li><li>Ensure all team members follow proper privacy and documentation standards</li><li>Escalate any potential compliance or privacy concerns immediately</li></ul>Team Leadership &amp; Coaching<ul><li>Provide real-time coaching and feedback to customer service team members</li><li>Monitor performance, accuracy, and communication quality</li><li>Support onboarding and training of new hires</li><li>Reinforce accountability and service standards</li></ul>Queue &amp; Workflow Management<ul><li>Manage ticket distribution and workload balancing</li><li>Monitor response and resolution times</li><li>Identify trends, bottlenecks, and process gaps</li><li>Partner with internal teams (Pharmacy, Operations, Data Entry) to resolve issues</li></ul>Escalation Management<ul><li>Handle complex provider and patient escalations</li><li>Escalate systemic or unresolved issues to leadership with full documentation</li><li>Ensure timely follow-up and resolution</li></ul>QualificationsRequired<ul><li>Active Certified Pharmacy Technician (CPhT) certification</li><li>Active Texas Pharmacy Technician registration (TSBP)</li><li>2&ndash;3+ years of pharmacy, healthcare customer service, or patient support experience</li><li>Strong knowledge of HIPAA compliance and patient privacy practices</li><li>Experience with ticketing systems (FreshDesk or similar)</li><li>Proven ability to lead, coach, and manage a team in a fast-paced environment</li><li>Excellent communication and problem-solving skills</li></ul>Preferred<ul><li>Experience in a compounding pharmacy (503A/503B) environment</li><li>Familiarity with pharmacy systems and prescription workflows</li><li>Experience managing high-volume customer service queues</li><li>Background in process improvement or SOP development</li></ul>Key Competencies<ul><li>Strong attention to detail and accuracy</li><li>Ability to manage high-volume workload with professionalism</li><li>Leadership presence and coaching ability</li><li>Sound judgment in escalation and decision-making</li><li>Ability to identify patterns and operational issues</li><li>Patient-first and provider-focused mindset</li></ul>Work Environment<ul><li>Onsite role (not remote)</li><li>Fast-paced, high-volume customer service environment</li><li>Extended sitting, computer, and phone use required</li><li>May require flexible scheduling, including extended hours or weekends</li></ul>Equal Opportunity EmployerGreenwich Rx is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on any protected status.Pay: $20.00 - $27.19 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Certified Technician Customer Service Lead

Personified Tech

<div>Who We Are
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
About the Role
The Client Support Technician role is a part-time position that provides supplemental, as-needed support to assist in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. This role is intended to extend team capacity during periods of increased client demand, coverage needs, or special projects and does not represent a full-time position. We expect this role to be up to 20 hours per week, during business hours, 9-6pm ET. This role is onsite with the possibility of some remote work.
The Client Support Technician is responsible for maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; and a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
The ideal candidate is technically fluent in the modern IT stack, has strong customer service skills, can break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support for day-to-day coordination and escalation. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
Client Support Technician Responsibilities
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference.</li><li>
Communicating with users directly via Google Meet, Zoom, or Phone Call</li><li>
Installing, configuring, and mentoring end users on client-approved software</li><li>
Maintaining and coordinating IT training support for new client staff, as requested or scheduled</li><li>
Assisting in improving existing IT automation tools and workflows</li><li>
Removing adware, spyware, and viruses as detected on client hardware</li><li>
Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel</li><li>
Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness</li><li>
Providing coverage during peak support times, team PTO, or increased client demand</li><li>
Willingness to work outside of normal business hours on an as-needed basis</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed</li><li>
Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity)</li><li>
Other duties as needed</li></ul>
Qualifications
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
</li><li>It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.</li><li>
Ability to work flexibly with hours varying based on business needs</li></ul>
Commitment to DEI
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician - Part Time NY

VeeRteq Solutions Inc.

<div>Job Title: COURTS(AOC) - Data Migration Field Support Technician
Location: Boise, ID
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
<ul><li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
</li><li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.
</li><li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:
<ul><li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>Knowledge, Skills, and Abilities:
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
Experience migrating end user emails and documents to Outlook and OneDrive;
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
Experience troubleshooting with Microsoft Windows 10;
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
Knowledge of court processes and court information systems preferred;
Skill in providing excellent customer service;
Ability to travel throughout the state as needed;
Ability to communicate effectively verbally and in writing;
Ability to understand impacts of software, system, or application changes on customers;
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.</div>

COURTS(AOC) - Data Migration Field Support Technician

Search 10000+ Customer support technician jobs near you this May. New roles added regularly across leading industries. Apply today.