customer support technician

Planet DDS

<div>Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.<div>
As a Customer Support Technician II, you will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding of the company's products or services, excellent problem-solving skills, and the ability to communicate technical information in a clear and concise manner. The Customer Support Technician II will also mentor and assist junior support technicians, contribute to knowledge base documentation, and collaborate with other departments to enhance overall customer satisfaction. 
 
<ul><li>This is a hybrid role (2-3x per week) in our Atlanta, GA office (115 Perimeter Center Place, Atlanta, GA 30346).</li></ul></div> 
Job Duties:
Technical Support:<ul><li>
Provide technical support to customers via various channels, including phone, email, and chat.</li><li>
Troubleshoot and resolve technical issues related to the company's products or services.</li><li>
Collaborate with other teams to address and resolve customer problems effectively.</li></ul>
Documentation and Knowledge Sharing:<ul><li>
Contribute to the creation and maintenance of a comprehensive knowledge base.</li><li>
Document common issues, resolutions, and best practices for internal and external use.</li><li>
Share insights and findings with the team to enhance overall technical support capabilities.</li></ul>
Customer Communication:<ul><li>
Communicate technical information in a clear and understandable manner to non-technical customers.</li><li>
Ensure timely and accurate updates to customers regarding the status of their technical issues.</li><li>
Identify and address customer concerns, ensuring a positive customer experience.</li></ul>
Continuous Improvement:<ul><li>
Proactively identify opportunities to improve processes and enhance the overall customer support experience.</li><li>
Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement.</li></ul>
Skills and Qualifications:<ul><li>
2-4 years of relevant experience in technical support or related field, with a focus on troubleshooting and problems-solving.</li><li>
Experience in a SaaS environment preferred</li><li>
Bachelor's degree in a relevant field or equivalent work experience.</li><li>
Proficient in using support tools and software.</li><li>
Acquire deep understanding of the company's products or services.</li><li>
Knowledge of relevant technologies, platforms, and systems.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to convey technical information to non-technical customers.</li><li>
Strong interpersonal skills and the ability to work collaboratively.</li></ul>
PLANET DDS CORE IDEOLOGY
Mission:
Dental software is broken. We aim to fix it.
Vision:
To be the first choice for growth-minded dental businesses.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative &ndash; Working independently and across teams, we create scalable solutions to enable company growth
Empathetic &ndash; We are educated on the experience of our customers and feel vested in their success
Accountable &ndash; We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy &ndash; We operate with integrity and honest, making promises we know that we can keep
Ambitious &ndash; We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer &ndash; Including Disability/Veterans
WPDCt9HMdd</div>

Customer Support Tech II

FAMILY HEALTH CENTER OF KALAMAZOO

<div><div>Customer Experience Technician - We Serve. We Grow. We Achieve.</div><div></div><div> 
Looking to fill: Full Time</div><div></div><div> 
MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care.</div><div></div><div> 
COMPANY INFORMATION:</div><div>
As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County.</div><div><div> 
POSITION SUMMARY:
Greets and assists in the registration of patients by providing outstanding quality care to the population served. Verifies patient information, schedules appointments, and collects payments. Accurately enters demographic and insurance/billing information in a timely manner and understands the impact to the patient and organization when missing or inaccurate information is entered. When identified, refers patients to Financial Counselor for financial assistance. Possess the ability to multi-task and quickly recall specific provider requirements for scheduling. The position is located in a high traffic, high volume area, the ideal candidates will be able to focus on such environments. Other duties as assigned.
DUTIES AND RESPONSIBILITIES:<ul><li>
As the Center&rsquo;s first point of contact the Customer Experience Technician will skillfully communicate with patients in person and over the phone by quickly screening calls and routing patients to the proper department or person.</li><li>
Collects current patient demographic information such as name, address, age, persons to notify in case of emergency, and individual or insurance company responsible for payment of bill.</li><li>
Understands how to use the functions and features of the individual telephones, as well as the functions and features of the facility switchboard and other computer systems.</li><li>
Performs filing and insurance research.</li><li>
Explains Family Health Center's regulations regarding payment of accounts.</li><li>
Assists with patient flow and schedules medical appointments, while using department approved scripting to communicate effectively and consistently with patients.</li><li>
Responsible for collecting payments and issuing receipts to patients. Tallies receipts and monies at the end of the shift. Understands and complies with the Center's policies governing cash receipts and balance sheet requirements.</li><li>
Maintains confidentiality and complies to HIPAA regulations in written and oral situations</li><li>
Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to the Manager or other appropriate managers and directors.</li><li>
Participates in the employee scheduling rotation process in order to provide proper, weekend and evening coverage of the front desk and call center functions.</li><li>
When applicable, the Customer Experience Technician will provide center-wide translation assistance for the Center's non-English speaking patients</li><li>
Other duties as assigned.</li></ul>
TYPICAL WORKING CONDITIONS:<ul><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
The noise level in the work environment is usually quiet.</li></ul>
 TYPICAL PHYSICAL DEMANDS:<ul><li>
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel.</li><li>
Must be able to talk or hear.</li><li>
The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.</li></ul>
 QUALIFICATIONS:<ul><li>
To perform this job successfully, an individual should possess basic computer skills and possess the aptitude to learn additional software as introduced into the job.</li><li>
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</li><li>
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.</li></ul>
 EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:<ul><li>
High school diploma or general education degree (GED) required.</li><li>
Medical Administrative Assistant certification preferred.</li><li>
Prefer two plus years of experience in a healthcare setting; or equivalent combination of education and experience.</li><li>
Bilingual (English and Spanish) desired.</li></ul> 
Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.</div></div></div>

Customer Experience Technician I

99 Technologies

Job Title: Customer Support Representative (Technical)Company: 99technologies Pvt Ltd.Location: Bahria Town, Islamabad (Near GT Road)Date Posted: 20 August 2025Job Description:99 Technologies is hiring a Customer Support Representative (Technical) to manage customer queries and provide after-sales support for our computer sales business. The role requires solid knowledge of computer hardware and IT products, with the ability to assist customers in troubleshooting, warranty claims, and after-sales services. We are seeking someone who is customer-focused, tech-savvy, and efficient in multitasking.Key Responsibilities:Provide after-sales support for computer systems, components, and accessories.Address customer inquiries via phone, email, and chat in a professional manner.Troubleshoot hardware/software issues and guide customers towards solutions.Coordinate warranty, service, and repair cases as required.Share product knowledge and assist customers in choosing suitable solutions.Maintain accurate customer records, service logs, and issue tracking.Ensure high levels of customer satisfaction by handling complaints empathetically.Essential Skills:Excellent communication and interpersonal skills.Strong knowledge of computer hardware (laptops, desktops, components, peripherals).Problem-solving ability for both technical and customer-related issues.Familiarity with CRM systems and service management tools.Ability to adapt quickly and handle multiple cases efficiently.Strong time management and attention to detail.Experience:Minimum 2 years of experience in Customer/Technical Support (preferably in IT or computer hardware industry).Job Type: Full-time, On-siteShift Timing: Night shift (7:00 PM &ndash; 4:00 AM)Work Location: In personJob Type: Full-timeExperience:<ul><li>Technical Support : 2 years (Preferred)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In person

Customer Support Representative (Technical )

Black Tulip Flowers

The company provides free shared bachelor accommodation and transportation.BE or B. Tech in Civil EngineeringPrimary duties and responsibilities:<ul><li>Identify potential delays and provide mitigation strategies.</li><li>Maintain accurate records of all project documentation, including drawings, contracts, and correspondence.</li><li>Maintain a systematic filing system for easy retrieval of documents.</li><li>Liaise with subcontractors and suppliers to gather necessary documentation.</li><li>Ensure that all documentation complies with company policies and regulatory requirements.</li><li>Client Management &ndash; To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.</li><li>Customer Relationship &ndash; To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.</li><li>Customer Retention &ndash; Solve customers&rsquo; issues related to orders, pick-up, delivery, and quality</li><li>Perform other duties as and when assigned</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>Do you have office administration or customer support work experience?</li><li>What is your visa status?</li></ul>Language:<ul><li>Native Tamil (Required)</li></ul>

Customer Support Executive - Civil Engineer background - Tamil

The company provides free shared bachelor accommodation and transportation.BE or B. Tech in Civil Engineering with 2 to 3 years work experience.Should have Site work and Office Administration experience.Primary duties and responsibilities:<ul><li>Supervise maintenance of commercial and residential facilities to ensure safety and efficiency.</li><li>Provide safety equipment, maintenance records, technical support, and guidance to other departments.</li><li>Comply with safety procedures, city ordinances, and codes, support after-hours building needs.</li><li>Client Management &ndash; To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.</li><li>Customer Relationship &ndash; To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.</li><li>Customer Retention &ndash; Solve customers&rsquo; issues related to orders, pick-up, delivery, and quality.</li><li>Perform other duties as and when assigned</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is your visa status?</li><li>Are you willing to work in Customer support role?</li></ul>Experience:<ul><li>civil site coordination and office administration: 2 years (Required)</li></ul>Language:<ul><li>Tamil (Required)</li></ul>

Customer Support cum Civil Engineer - Tamil

Mena Water FZC

<div><div>Key Responsibilities:</div><ul><li>
Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.</li><li>
Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.</li><li>
Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.</li><li>
Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.</li><li>
Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.</li><li>
Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.</li><li>
Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.</li><li>
Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.</li></ul><div> 

Key Generic Skills:</div><ul><li>
Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.</li><li>
Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.</li><li>
Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.</li><li>
Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.</li><li>
Flexibility: Willingness to travel and work outside regular business hours as needed.</li></ul><div> 

Qualification &amp; Experience:</div><ul><li>
Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.</li><li>
Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.</li></ul></div>

Electromechanical Service Advisor

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