customer technical services manager

Uniti

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
 
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
 
_________________________________________________________
 
About the Role: 
Kinetics team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
 
What You’ll Do: 
<ul>
<li>Install and repair residential and business communications services including telephone, internet, and video.</li>
<li>Train and work with tools and test equipment to provide service of multiple different technologies and network designs.</li>
<li>recommend products and services that resolve their communications needs.</li>
<li>Work in both buried and aerial plant requiring pole climbing and ladder skills.</li>
<li>Safely operate and maintain clean and organized company service vehicle.</li>
<li>Work in both inside and outside environments.</li>
<li>Complete necessary safety training and follow safety standards and regulations.</li>
<li>You will report to the Manager of Local Operations.</li>
</ul>
Do You Have?
 
<ul>
<li>Basic technology and math skills</li>
<li>Valid driver’s license and safe driving record</li>
<li>Ability to distinguish colors in use of color-coded cable.</li>
<li>Ability to use equipment with maximum load capacity of 275lbs.</li>
<li>Ability to lift up to 50lbs, capable of working aloft.</li>
<li>Ability to successfully complete required safety training.</li>
<li>Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.</li>
<li>Ability to respond to after hour callouts.</li>
<li>High School Degree or GED equivalent</li>
</ul>
Even Better: 
<ul>
<li>Customer service or sale experience.</li>
<li>Certifications or training directly related to the position.</li>
<li>Two-year technical degree in computers or electronics, or the equivalent in work experience.</li>
</ul>
Qualifications - Minimum Requirements: 
<ul>
<li>Education: High School Diploma or equivalent</li>
<li>Certification/License: Must maintain a valid driver’s license and a safe driving record.</li>
<li>Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders</li>
</ul>
Physical Tasks– Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%
 Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering &gt;1-15 lbs.: Continuously: 67-100% | &gt;15-30 lbs.: Continuously: 67-100% | &gt;30+ lbs.: Continuously: 67-100%
 Repetitive Hand Action: &gt;Medium Dexterity: Continuously: 67-100% | &gt;Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
 Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 – 66%
 Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
 Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
 Types of Driver’s License Required: Driver’s License
 
_________________________________________________________
 
Our Benefits: 
<ul>
<li>Medical, Dental, Vision Insurance Plans</li>
<li>401K Plan</li>
<li>Health & Flexible Savings Account</li>
<li>Life and AD&D, Spousal Life, Child Life Insurance Plans</li>
<li>Educational Assistance Plan</li>
</ul>
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
 
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
 
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
 Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Customer Service Technician

Nobel Biocare

<div>
 
 Job Description
 
 
 
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 
 Customer Services Manager
 
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 
 
 <ul>
 <li>
 Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
 </li>
 <li>
 Monitor the timely communication of product requests and follow up product delivery status
 </li>
 <li>
 Being fully responsible of order to invoice process and customer collaboration agenda
 </li>
 <li>
 Manage and monitor customer accounts to ensure timely payments
 </li>
 <li>
 Collaborate with sales and finance teams on customer account matters
 </li>
 <li>
 Generate regular reports on accounts receivable status and aging
 </li>
 <li>
 Manage product exchange and return processes efficiently and effectively
 </li>
 <li>
 Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
 </li>
 <li>
 Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
 </li>
 <li>
 Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
 </li>
 <li>
 Monitor and evaluate the performance of team members
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
 </li>
 <li>
 Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
 </li>
 <li>
 Familiarity with regulatory requirements in the healthcare industry
 </li>
 <li>
 Excellent verbal and written English communication skills
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and customer relationship skills
 </li>
 <li>
 Analytical thinking ability and result-oriented approach
 </li>
 <li>
 Knowledge of logistics and Warehouse management
 </li>
 <li>
 Ability to manage product exchange and return processes efficiently
 
 
 </li>
 </ul>
 
 Operating Company
 
 
 
 Nobel Biocare
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Customer Services Manager

Aeroship Logistics

<ul><li>Are you passionate about delivering exceptional customer service and managing seamless sea freight operations?</li><li>We&rsquo;re looking for a Customer Services Manager (SEA Operations) to lead our team and ensure smooth handling of all ocean freight shipments with efficiency and care.</li><li>Key Responsibilities:</li><li>Supervise and manage customer service activities related to SEA operations.</li><li>Ensure timely booking, documentation, and shipment coordination.</li><li>Maintain strong relationships with clients, shipping lines, and overseas agents.</li><li>Monitor performance metrics and improve service levels.</li><li>Handle escalations and ensure customer satisfaction.</li><li>Requirements:</li><li>Bachelor&rsquo;s degree in Supply Chain, Logistics, or a related field.</li><li>Minimum 3&ndash;5 years of experience in sea freight customer service or operations.</li><li>Strong knowledge of international shipping and documentation procedures.</li><li>Excellent communication and leadership skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Why Join Us?</li><li>Dynamic and growth-oriented work environment.</li><li>Competitive salary and benefits.</li><li>Opportunity to lead and innovate within a professional logistics team.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Services Manager SEA Operations

Svytel Communication

About Aiwati Solutions Pvt LtdAiwati Solutions is a SaaS CPaaS platform providing WhatsApp Business API, Google RCS, Bulk SMS, and Omnichannel CRM solutions to SMEs and enterprises. Our mission is to simplify customer communication with secure and scalable technology.Role OverviewWe are looking for a Customer Technical Service &amp; Analytics Executive to provide technical support to clients, resolve issues efficiently, and analyze usage data to ensure smooth operations. The role requires both technical problem-solving skills and customer communication ability in English.Key Responsibilities<ul><li>Provide L1/L2 technical support for SaaS/CPaaS products (WhatsApp Business API, Bulk SMS, RCS).</li><li>Handle customer queries via email, chat, and calls in professional English.</li><li>Troubleshoot issues related to onboarding, APIs, message delivery, dashboards, and integrations.</li><li>Work with the technical team to escalate and resolve complex issues.</li><li>Prepare weekly and monthly analytics reports on customer usage, campaigns, and KPIs.</li><li>Assist customers with account setup, configuration, and training.</li><li>Document FAQs, guides, and maintain knowledge base for recurring issues.</li><li>Ensure high customer satisfaction and SLAs are met.</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT/Computer Science/Engineering or related field.</li><li>Minimum 2 years of experience in customer support, technical service, or SaaS analytics.</li><li>Strong communication skills in English (spoken &amp; written).</li><li>Knowledge of APIs, SaaS platforms, CRM tools, and cloud services.</li><li>Ability to analyze technical data and generate insights/reports.</li><li>Proficiency in Excel/Google Sheets, reporting dashboards, and ticketing tools.</li><li>Problem-solving attitude with customer-first approach.</li></ul>What We Offer<ul><li>Salary: &#8377;15,000 &ndash; &#8377;20,000 per month (based on experience).</li><li>Growth opportunities in SaaS &amp; CPaaS technology sector.</li><li>Exposure to large enterprise clients &amp; global platforms.</li><li>Dynamic and collaborative startup work culture.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthLanguage:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: Remote

Customer Technical Service & Analytics Executive

Neeco Global ICT Services

Neeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide truly world-wide coverage.Are you an experienced Customer Service professional ready to take the next step in your career? We&rsquo;re looking for a Customer Services Team Leader to lead our Indian Customer Services team and ensure smooth daily operations, excellent client communication, and high-quality service delivery.What you&rsquo;ll doAs a Team Leader, you will:<ul><li>Oversee daily operations of the Customer Services team, ensuring timely and accurate order processing.</li><li>Act as the main point of contact for clients, maintaining a professional and customer-focused approach.</li><li>Lead, motivate, and support the team through regular 1-on-1 meetings, feedback sessions, and daily guidance.</li><li>Manage operational escalations and ensure quick, effective resolution by coordinating with internal teams and external suppliers.</li><li>Monitor team performance, quality standards, and adherence to internal processes and KPIs.</li><li>Support the CS Manager in achieving SLA and service quality goals, providing input on process improvements and client satisfaction.</li><li>Represent the company in meetings with clients to discuss projects, resolve issues, and build strong relationships.</li><li>Collaborate with the Czech Customer Services team to take over selected projects as part of a regional transition.</li><li>Participate in hiring, onboarding, and development of new team members.</li></ul>What we&rsquo;re looking for<ul><li>5-8 years of experience in Customer Service or Order Management.</li><li>At least 2 years in a team leader or supervisory role.</li><li>Fluent English, both written and spoken, with confidence in communicating with international clients.</li><li>Strong organizational and problem-solving skills, with the ability to stay calm under pressure.</li><li>Proven experience in managing client relationships and resolving escalations.</li><li>Proficiency with ERP/CRM systems and Microsoft Office tools.</li><li>Ability to coordinate across time zones and multicultural environments.</li><li>Experience in logistics, supply chain, or IT service management is an advantage.</li></ul>Who you areYou&rsquo;re a proactive and people-oriented leader who thrives in a fast-paced environment. You value teamwork, clear communication, and continuous improvement. You take ownership, think ahead, and inspire others to do the same.Interested? Send us your CV and a brief note about your experience leading customer service teams. We&rsquo;d love to hear from you!Job Types: Full-time, PermanentBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>When are you available to start?</li><li>What are your salary expectations?</li></ul>Experience:<ul><li>Leadership: 2 years (Required)</li><li>Customer Service or Order Management: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Mumbai, Maharashtra (Required)</li></ul>

Customer Services Team Leader

Nexfit

About the jobWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.An excellent call center manager must be an organized, reliable and results-driven professional.They must have a practical mind to solve problems on the spot partnered with an ability to see the &ldquo;big picture&rdquo; and make improvements.As a call center manager, you must also have excellent customer service and communication skills.The goal is to do everything possible to attain goals and achieve great results for our company.<ul><li>Develop objectives for the call center&rsquo;s day-to-day activities.</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)</li><li>Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)</li><li>Assume responsibility of budgeting and tracking expenses</li><li>Coach and provide training to personnel to maintain high customer service standards.</li><li>Monitor and improve ordering, telephone handling and other procedures.</li><li>Evaluate performance with key metrics (accuracy, call-waiting time etc.)</li><li>Prepare reports for different departments or upper management.</li></ul>Requirements<ul><li>Proven experience as call center manager or similar position</li><li>Experience in customer service / call center is a must.</li><li>Knowledge of performance evaluation and customer service metrics</li><li>Solid understanding of reporting and budgeting procedures</li><li>Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)</li><li>Proficient in MS Office and call center equipment/software programs</li><li>Outstanding communication and interpersonal skills</li><li>Excellent organizational and leadership skills with a problem-solving ability</li><li>Positive and patient</li><li>Bachelor's degree or equivalent; Higher degree in a relevant discipline will be appreciated.</li><li>Alexandria resident.</li><li>English proficiency is a must.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;15.00 - E&pound;20.00 per monthExperience:<ul><li>Call center management: 1 year (Required)</li></ul>

Customer service sales manager

WellnessLiving

Title: Customer Solutions Manager
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
We’re looking for a dynamic and driven individual to join our growing team as Customer Solutions Manager. Our team is made up of bright, ambitious people who are passionate about delivering excellence. We’re seeking someone with a keen eye for detail, strong analytical skills, and a passion for continuous improvement. If you’re a collaborative problem-solver with a commitment to quality and innovation, we’d love to have you on board!
 At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!
 <ul>
<li>Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.</li>
<li>Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.</li>
<li>Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.</li>
<li>Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. the place for you.</li>
</ul>
Key Responsibilities: 
<ul>
<li>Manage a team of Customer Solutions Specialists across multiple segments (SMB and Mid-Market) and support channels (Phone, Chat, and Email).</li>
<li>Maintain accurate team coverage documentation aligned with individual working hours.</li>
<li>Monitor team efficiency using KPI and Intercom reports, ensuring response times under 2 hours and resolution times within 8 hours.</li>
<li>Ensure high customer satisfaction, with individual CSAT scores consistently averaging 90% or higher.</li>
<li>Regularly review team member scorecards and partner with the Customer Experience Supervisor to identify performance trends and improvement opportunities.</li>
<li>Assess individual performance, providing coaching, development support, and corrective action when necessary.</li>
<li>Roll out new processes to the team and ensure consistent adoption and compliance.</li>
<li>Escalate customer issues promptly to the appropriate teams, ensuring timely follow-up and accountability.</li>
<li>Prepare and deliver weekly performance summaries and productivity insights to senior leadership.</li>
<li>Facilitate weekly team meetings to communicate key metrics, recognize achievements, share updates, and reinforce best practices.</li>
<li>Participate in monthly Team Pakistan meetings to support cross-team alignment and collaboration.</li>
<li>Conduct regular one-on-one check-ins to review individual progress, discuss development goals, and follow up on action items.</li>
<li>Complete Quarterly and Annual Performance assessments for all team members</li>
<li>Identify process documentation gaps and draft processes in Confluence for the Senior Manager of Customer Success to review and publish</li>
<li>Leverage ChatGPT daily to work efficiently and effectively</li>
</ul>
Skills & Qualification: 
<ul>
<li>2 or more years in a management/leadership role with 4+ direct reports</li>
<li>Strong comprehension of customer satisfaction KPIs and how they may be leveraged to assess areas for opportunity within each team</li>
<li>Demonstrated ability to create and maintain a positive and professional work environment</li>
<li>Very strong verbal and written communication skills in English</li>
<li>Customer oriented, personable and able to adapt to different types of customer needs</li>
<li>Very strong attention to detail</li>
<li>Excellent problem-solving and critical thinking skills</li>
<li>Excellent organizational and time management skills</li>
<li>Proven ability to meet deadlines and thrive in a fast-paced environment</li>
<li>Experience in using ChatGPT to work efficiently</li>
<li>Experience working with CRM & service ticketing software is a plus</li>
<li>Strong technical aptitude and experience with B2B support</li>
<li>Previous experience working with closely with software is a plus</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.
 
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees. 
 
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Customer Solutions Manager

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