customer technical services manager

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507609 
Address: USA-SC-Columbia-7830 Garners Ferry Road
 
Store Code: Store 02863 Front End (7238669)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

FT Customer Service Leader

KONE

<div>
 
 Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
 
 
 
 
 
 It's time to make a move. Join our flow.
 
 
 
 
 We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer (MP Tender) to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE&rsquo;s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE&rsquo;s product offerings.
 
 
 
 
 What will you do?
 
 
 
 
 
 Communication with Customer or project team:
 
 
 
 <ul>
 <li>
 Responsible for attending regular customer meetings along with Sales to clarify all the technical queries.
 </li>
 <li>
 Accountable for overall solution for the customer, including integrations, solutions, services, and products
 </li>
 <li>
 He/she takes responsibility to define the specifications, costs, and lead times in co-operation with other Front-Line parties, Supply Line, and Area and Global support functions.
 
 
 </li>
 </ul>
 
 Collaboration with sales:
 
 
 
 <ul>
 <li>
 Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
 </li>
 <li>
 Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
 </li>
 <li>
 Select the correct product platform on which to make the offering
 </li>
 <li>
 Propose solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
 
 
 </li>
 </ul>
 
 Collaboration with Supply Line:
 
 
 
 <ul>
 <li>
 Responsible for preparing the customer specification into the KONE language and getting the corporate prices from SC.
 </li>
 <li>
 Ensure that the proposed solution fulfils local codes, regulations, and safety requirements.
 
 
 </li>
 </ul>
 
 General responsibilities:
 
 
 
 <ul>
 <li>
 Participates in product and new services release information-sharing sessions
 </li>
 <li>
 Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
 </li>
 <li>
 Contribution to the Customer Solutions Engineering virtual and local network
 </li>
 <li>
 Contribute to and utilize the Customer Solutions Engineering case library
 </li>
 <li>
 Is the primary front-line technical contact person for the Supply Line Tendering Engineers.
 
 
 </li>
 </ul>
 
 
 Are you the one?
 
 
 
 
 <ul>
 <li>
 Hold a Bachelor degree in Engineering.
 </li>
 <li>
 Minimum of 5 years of experience in the elevator business or another relevant field.
 </li>
 <li>
 Excellent verbal and written English and Arabic language will be the added value skills.
 </li>
 <li>
 Excellent communication, negotiation, and customer handling skills.
 </li>
 <li>
 Understanding of different building types and customer segments.
 </li>
 <li>
 Good knowledge of environmental and sustainability requirements and norms.
 </li>
 <li>
 Good CAD and optional BIM skills.
 </li>
 <li>
 Basic knowledge of competitors&rsquo; products.
 </li>
 <li>
 Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 https://careers.kone.com/en/
 
</div>

Customer Solution Engineer - MP Tender

Applied Materials

<div>Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips &ndash; the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world &ndash; like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$37.00 - $51.20
Location:
Boise,ID
You&rsquo;ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible&mdash;while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We&rsquo;re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . 
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. 
Role Responsibilities:
<ul><li>Install, maintain, and upgrade customer equipment
</li><li>Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
</li><li>Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
</li><li>Train and mentor junior Field Service Engineers [Customer Engineers]
</li><li>Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
</li><li>Coordinate and communicate directly with customers
</li><li>Fulfill additional duties, as assigned 
</li></ul> 
Minimum Qualifications:
<ul><li>Completion of an Associate degree, military technical training, field service experience, or trade certification
</li><li>4-7 years of work experience in semiconductor industry or other equipment support industry
</li><li>Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
</li><li>Strong knowledge of hand tools and their appropriate usage, including digital multimeters
</li><li>Effective written and verbal communication skills
</li><li>Basic knowledge of Microsoft Excel, Word, and PowerPoint
</li><li>Possession of a valid driver&rsquo;s license and the ability to obtain a passport, if travel is required.
</li><li>Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols 
</li></ul> 
Physical Requirements:
 
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Customer Engineer - (C2)

American Airlines

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division.</li><li>
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div></div><div></div><div><div><h2 class="jobSectionHeader">
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High School diploma or GED equivalency</li></ul>
Preferred Qualifications- Education &amp; Prior Job Experience<ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul>
Skills, Licenses &amp; Certifications<ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable
</li><li>Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Customer Service Manager, Airport Customer Care

Depot Connect International

<div>Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
Position Summary
The Shop Foreman is a dual-functioning role split between hands-on technical execution and operational support for the facility.
Location: On-site at our Louisville, KY facility.
Pay Range: $31.00 to $41.50 per hour
Key Responsibilities
1. Hands-On Technical Execution
<ul><li>Advanced Diagnostics &amp; Repair: Diagnose complex mechanical, electrical, and structural failures on tank trailers and ISO containers.</li>
<li>Tanker &amp; Suspension Service: Perform comprehensive tanker services, complex trailer repairs, and suspension installations.</li>
<li>Brake Systems: Inspect, maintain, and repair heavy-duty air brake systems.</li>
<li>DOT Inspections: Efficiently inspect tanks and trailers to strictly align with DOT standards (HM-183 certification preferred).</li>
<li>Specialized Fabrication: Utilize TIG aluminum, stainless, or carbon welding experience for specialized repairs as required (optional/as needed).</li>
</ul>
2. Operational Coordination &amp; Managerial Assistance
<ul><li>Workflow &amp; Scheduling Support: Assist the Facility Manager in executing the daily shop schedule, tracking real-time progress, and adjusting bay assignments to optimize throughput.</li>
<li>Quality Assurance &amp; Documentation: Review completed work orders on the floor to ensure accurate documentation of parts and labor, facilitating the Facility Manager&rsquo;s timely invoicing processes.</li>
<li>Regulatory Compliance Support: Monitor shop floor adherence to NTTC, ASME/National Board, and CFR regulations, immediately reporting anomalies to the Facility Manager.</li>
<li>Technical Mentorship &amp; Skill Development: Actively coach and develop staff product knowledge; assess junior technicians' skill levels and recommend formal training needs to the Facility Manager.</li>
<li>Customer Service Support: Assist the Facility Manager by greeting customers, assessing incoming trailer service needs, and gathering technical details to assist management in quoting work.</li>
<li>Tooling &amp; Supply Management: Monitor shop equipment functionality; review and present requisitions to the Facility Manager when additional tooling or shop supplies are required.</li>
<li>Safety &amp; Policy Modeling: Model and promote company safety policies, ensuring employees are qualified and safely equipped for their assigned tasks.</li>
</ul>
Physical Demands &amp; Environmental Conditions
<ul><li>Lifting: Must regularly lift and/or move up to 50 pounds; occasionally lift and/or move up to 75 pounds with assistance.</li>
<li>Confined Space: Must be able to fit through a standard tank trailer manhole and safely work within confined spaces.</li>
<li>Environment: Regular exposure to active shop environments, varying ambient temperatures, noise, and physical demands typical of heavy-duty trailer repair.</li>
</ul>
DCI Benefits:
<ul><li>Medical, dental and vision insurance</li>
<li>401(k) with generous employer match</li>
<li>Paid time off, including 10 paid holidays</li>
<li>Optional health savings account &amp; flexible spending account</li>
<li>Life insurance</li>
<li>Employee assistance program</li>
<li>Parental leave</li>
<li>Referral program</li>
<li>Tuition reimbursement</li>
<li>Tool purchase program</li>
<li>Effective and proven safety program</li>
<li>Resources to become a national board ASME certified welder</li></ul></div>

Shop Foreman

Trend Micro Inc.

<div>TrendAI&trade;, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. 
 
At TrendAI&trade;, we&rsquo;re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. 
 
AI Fearlessly.
POSITION OVERVIEW
The Solutions Engineer (SE) with [UAE] will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer&rsquo;s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.
PRIMIRY RESPONSIBILITY
<ul><li>Apart from being a technologist, you are expected to understand customer journey with product and it&rsquo;s experience and help customer to navigate through it smoothly
</li><li>Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
</li><li>A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively
</li><li>Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
</li><li>Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
</li><li>Conduct routine update on the new product/ technology to the internal sales staff
</li><li>Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how
</li><li>Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking
</li><li>Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
</li><li>Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner
</li><li>Apply strong problem-solving skills to design solutions that solves the customer problems
</li><li>Developing close relationships to help influence the technical strategy of the customer
</li><li>Deliver training to customer and prospects about Trend Micro solutions
</li><li>Working with company technical support personnel to ensure ongoing quality of support and customer health
</li><li>Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
</li><li>Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
</li><li>Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panellist. Very good public speaking skill will be added advantage to the role
</li></ul>EXPERIENCE
<ul><li>Minimum 3 years of rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers
</li><li>Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.
</li><li>Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.
</li><li>Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage
</li><li>Good written and spoken communication skills in English
</li><li>A strong interest in all aspects of cybersecurity and a passion for customer security
</li><li>Excellent of understanding of public cloud technologies such as AWS and Azure
</li></ul>TrendAI strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
#LI-Onsite
#LI-NA1
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.</div>

Solutions Engineer

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
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Senior Technical Service Manager

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