customer technical services manager

Denodo

<div>
 Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .
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 We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
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  Job Description
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 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
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 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
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 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
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   Job Responsibilities &amp; Duties
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  Technical Engagement
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 </strong>
 <ul>
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   Communicate common practices with regards to Denodo usage and implementation.
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   Conduct cadence calls to review open issues and escalations with the customer operational team.
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   Provide input into account health assessment on technical progress.
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   Act as point of contact between customer and Denodo technical teams.
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   Coordinate with other teams to achieve account growth, service utilization, and use cases.
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   Ensure customers' deployment is documented and understood.
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  Platform Adoption
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   Identity pain points and training required around product usage.
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   Have regular communication and updates on Denodo capabilities.
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   Provide product and feature guidance.
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   Recommend advisory sessions, entitled/on-demand training.
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  Customer Engagement
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   Provide point of contact for escalations related to the product.
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   Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
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   Review enhancement requests with Product Management / Development.
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   Ensure successful product feature adoption.
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   Encourage and enable platform upgrades and migrations.
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  Reporting &amp; KPI&rsquo;s
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   Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
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   Maintain Customer relationship map in Salesforce
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   Maintain and report on Customer Services Utilization and Training accomplishments
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   Goal is to get Customer to consume all Services available to them
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   Get all the Customer staff to take all the relevant training classes
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  Information Security Responsibilities
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   Knows and understands the Security Policy and procedures that apply to their work.
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   Ensures that their actions do not result in any security breaches.
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   Informs the owner of the asset of any security incident, real or suspected, that it detects.
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   Is aware of and committed to the Acceptable Use Policy
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  Desired Skills &amp; Experience
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   University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
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   5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
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   Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
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   Good technical knowledge about different areas in a data management ecosystem.
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   Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
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 Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
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 We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
</div>


Technical Account Manager, Customer Success

Apical Middle East FZCO

<ul><li>The Customer Technical Support (CTS) Manager will be part of the team of Functional Fats business. The key focus of the role is to provide product recommendation and solution to initiate improvement, product development which lead to enhancement of profitability and returns. He/She will drive the customer projects together with commercial team by providing technical service and consultation to customers, involving product proposal, application development in the confectionery, bakery or culinary category to support the continued growth of the business.</li><li>Essential Duties and Responsibilities:</li><li>Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions and advices to grow Functional Fats business.</li><li>Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.</li><li>Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.</li><li>Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.</li><li>Develop sales tools, e.g. presentations, brochures, product application information for existing and new products</li><li>Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company&#x27;s products and branding.</li><li>Ensure good understanding of market situation and competitive landscape of products to derive product-specific technical solutions. Analyse current marketplace and provide feedback on any important market and competitive information.</li><li>Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities</li><li>Frequent customer visits together with commercial team and regular follow up. </li><li>Extensive travel of at least 30-50% is expected.</li></ul>

Customer Technical Support Manager (CTS)

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction <p>We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.</p> Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul><p><strong>How to Apply</strong></p><ul><li> <strong> Click here to submit your CV to our WhatsApp </strong> </li><li><strong>Complete the Online Application Form</strong>: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>483692
</div></div><div><div><b>Posted since
</b></div><div>03-Nov-2025
</div></div><div><div><b>Organization
</b></div><div>Mobility
</div></div><div><div><b>Field of work
</b></div><div>SCM-Procurement / Supply Chain Logistics
</div></div><div><div><b>Company
</b></div><div>Siemens Limited
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Bangalore - Karnataka - India
</li></ul></div></div></div></div></div><p></p><div><div><div><div><div><p><b>Hello Visionary!</b></p><p>
We empower our people to stay resilient and relevant in a constantly changing world. We&rsquo;re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you&rsquo;d make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We&rsquo;re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!</p><p><b>
We are looking for </b><b>Global Category Manager &ndash; Customer Services</b></p><p><b>
You&rsquo;ll make a difference by</b></p><ul><li>
You will ensure strategic procurement for rail components, specifically for spare parts, and consolidate purchasing activities across locations and projects to achieve optimal global conditions, supported by a well-developed and actively managed supplier portfolio for our Customer Services business.</li><li>
You will conduct complex price and contract negotiations, including eSourcing activities.</li><li>
You will contribute to the product and supplier development process and drive cost reduction initiatives (e.g., standardization, design-to-cost).</li><li>
You will lead a global cross-functional team and strengthen collaboration with interface partners across all Siemens Mobility Business Units.</li><li>
You will prepare and independently execute sourcing decisions based on total cost of ownership (ToCO).</li><li>
Your responsibilities will also include demand and market analysis, contract management, and cost controlling.</li></ul><p><b>
Desired Skills:</b></p><ul><li>
You hold a master&rsquo;s degree in engineering or business administration.</li><li>
You have extensive experience in strategic procurement, ideally complemented by cross-functional expertise in a related field.</li><li>
You are accustomed to working in international teams and are skilled in modern negotiation techniques.</li><li>
You are confident in presenting both technical and commercial content.</li><li>
You possess in-depth knowledge of contract law and advanced process understanding within supply chain management.</li><li>
You demonstrate strong negotiation, facilitation, and project management skills.</li><li>
You are fluent in English; German language skills are considered an advantage</li></ul><p></p><p><b>
Join us and be yourself!</b></p><p>
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.</p><p><b>
Make your mark in our exciting world at Siemens.</b></p><p>
This role is based in Bangalore. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.</p><p>
Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers</p></div></div></div></div></div></div><p></p>

Global Category Manager – Customer Services

Talent Development Company

<p>We are actively seeking a talented and experienced Technical Client onboarding manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects. &#8203;<b>Key Responsibilities</b></p><ul><li>Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.</li><li>Work closely with clients and their tech teams to fully integrate into their marketing tech stack.</li><li>Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.</li><li>Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.</li><li>Analyze the platform usage requirements of the new customer and plan internal developments if needed</li><li>Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis</li><li>Maintain correct project time frames, estimates, and status reports</li><li>Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.</li><li>Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.</li></ul><p>Requirements</p><ul><li>Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.</li><li>Professional Project Management Certification from accredited institution preferred</li><li>Demonstrated understanding of Project Management processes, strategies, and methods</li><li>Excellent time management and organizational skills and experience establishing guidelines in these areas for others</li><li>Strong sense of personal accountability regarding decision-making and supervising department teams</li><li>Experience working in a high-level collaborative environment and promoting a teamwork mentality</li><li>Managerial experience applying analytical thinking and problem-solving skills</li><li>Ability to predict challenges and seek to proactively head-off obstacles</li><li>Conversational English is a must</li><li>Experience in implementation of marketing communication channels and data structure is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs175,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable working full time on remote basis?</li></ul><p>Work Location: Hybrid remote in Karachi</p>

Technical Client Onboarding Manager - Karachi

HCLTech

<div>
 <p>
  &bull;Extensive technical knowledge / configuration expertise of Microsoft Dynamics 365 CE and Power Platform with successful delivery experience of Microsoft Dynamics CRM solutions.
 </p>
 <p>
  &bull;Ability to customize application using Java scripts, Plug-Ins etc.
 </p>
 <p>
  &bull;Leverage Power Platform capabilities like Power Automate, PowerApps / Canvas apps wherever applicable.
 </p>
 <p>
 </p>
 <p>
  Skills required -
 </p>
 <p>
  Dynamics 365 CE (Sales &amp; Service), PowerApps (Model Driven), Power Automate, Azure DevOps, JavaScript, Plugins, Custom API/Actions, JSON, C#
 </p>
 <p>
 </p>
 <p>
  Good to have: Understanding of Power BI, SSIS Packages using Kingswaysoft, Canvas &amp; Custom Pages&bull;Extensive technical knowledge / configuration expertise of Microsoft Dynamics 365 CE and Power Platform with successful delivery experience of Microsoft Dynamics CRM solutions.
 </p>
 <p>
  &bull;Ability to customize application using Java scripts, Plug-Ins etc.
 </p>
 <p>
  &bull;Leverage Power Platform capabilities like Power Automate, PowerApps / Canvas apps wherever applicable.
 </p>
 <p>
 </p>
 <p>
  Skills required -
 </p>
 <p>
  Dynamics 365 CE (Sales &amp; Service), PowerApps (Model Driven), Power Automate, Azure DevOps, JavaScript, Plugins, Custom API/Actions, JSON, C#
 </p>
 <p>
 </p>
 <p>
  Good to have: Understanding of Power BI, SSIS Packages using Kingswaysoft, Canvas &amp; Custom Pages
 </p>
</div>


CRM CE - Technical Consultant

Oehler Maschinen Fahrzeugbau GmbH

Die Firma Oehler Maschinen Fahrzeugbau GmbH ist bereits seit über 70 Jahren im Bereich der Landtechnik tätig und bietet ein umfangreiches Produktprogramm. Kippfahrzeuge, Gülletechnik, Hofschlepper sowie Forst- und Gartengeräte umfassen die Hauptprodukte. Zur Erweiterung unseres Teams suchen wir ab sofort an unserem Standort in 77652 Offenburg- Windschläg: einen . klicken sie bewerben, für die volle Stellenbeschreibung

Leitung Technischer Kundenservice

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