customer trainer

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

Fusion BPO Services

<div>Are you a seasoned professional seeking rewarding customer service jobs in Howrah for experienced trainers? Does training, sharing knowledge, and building teams ignite passion in you? If the answer is yes, we have an exciting opportunity for you. We are searching for an experienced and dedicated Customer Service Trainer to join our team in Howrah. This job vacancy in Howrah requires you to conduct comprehensive training programs for a leading E-Commerce chat process. As a trainer, you will transform customer service representatives or CSRs into capable customer service agents who are well-equipped with the skills and knowledge to deliver exceptional service.
<h2 class="jobSectionHeader">Job Description</h2>
Key responsibilities of the E-Commerce Customer Service Trainer in Howrah:
<ul><li>Conduct end-to-end training programs for new and existing Customer Service CSRs.</li>
<li>Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas.</li>
<li>Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor.</li>
<li>Prepare and design engaging training materials.</li>
<li>Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer.</li>
<li>Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions.</li>
<li>Respond to and resolve issues arising from interactions with operations teams.</li>
<li>Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns.</li>
<li>Provide floor support as required by the process to ensure smooth operations.</li>
<li>Coordinate with various LOBs to prepare for Training Needs Analysis (TNA).</li>
<li>Provide feedback and conduct sessions as required.</li>
<li>Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Essential skills and qualities of an E-Commerce Customer Service Trainer in Howrah:
<ul><li>Graduated in any field.</li>
<li>Minimum of 1-2 years of experience in the e-commerce process (documented).</li>
<li>Willingness to work 24&times;7 shifts and 6 days a week, with the flexibility to work varied schedules and shifts.</li>
<li>Excellent written, oral, and presentation skills.</li>
<li>Proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX in Howrah?</h2>
At Fusion CX, we offer an inclusive and innovative workplace where your growth with a dynamic team, premier clientele, and global organization is committed to excellence. This job vacancy in Howrah offers you a culture of continuous learning and development, a dynamic work environment, and opportunities for professional growth. As a Customer Service Trainer in Howrah, you will play a crucial role in shaping the skills and knowledge of our customer service teams. You will work with a leading e-commerce brand and have a significant impact on our team&rsquo;s success and customer satisfaction. So, if you are seeking a customer service trainer job in Howrah, apply today and embark on a rewarding journey with Fusion CX.</div>

Customer Service Trainer – Chat – E-commerce – Howrah

Cvent

<div>
 
 Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us as a major player in the estimated $565 billion global meetings and events industry.
 
 
 
 
 
 The Client Trainer for Passkey will be responsible for delivering high-quality training and education to Cvent&rsquo;s clients on the Passkey product suite. This role involves designing, developing, and delivering instructor-led and virtual training sessions to ensure clients are proficient in using Passkey solutions effectively. The trainer will collaborate closely with internal stakeholders, including Product Development and Client Services teams, to ensure the training content is accurate, up-to-date, and aligned with client needs.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver instructor-led and web-based training sessions to clients on Cvent Passkey, ensuring clarity, engagement, and effective knowledge transfer.
 </li>
 <li>
 Conduct needs assessments and front-end analysis to identify client training requirements and performance gaps related to Passkey.
 </li>
 <li>
 Develop and maintain comprehensive training materials, including instructor guides, presentations, and e-learning content tailored to client audiences.
 </li>
 <li>
 Serve as a subject matter expert (SME) on Passkey, staying current with product updates, features, and best practices.
 </li>
 <li>
 Collaborate with Product Development and Client Services teams to communicate client feedback and requests for new features or training improvements.
 </li>
 <li>
 Manage scheduling and logistics for client training sessions, ensuring timely delivery and adherence to service level agreements (SLAs).
 </li>
 <li>
 Support ad-hoc training requests and provide ongoing client support to enhance product adoption and customer success.
 </li>
 <li>
 Promote the value of training programs and serve as a trusted advisor to clients, building strong relationships and brand awareness for the Learning &amp; Development team.
 </li>
 <li>
 Participate in continuous improvement initiatives to enhance training delivery methods, including leveraging digital learning tools and AI where applicable.
 </li>
 </ul>
 
 
 
 
 
 Candidate Requirements/Qualifications
 
 
 
 
 
 <ul>
 <li>
 Graduate or have a master&rsquo;s degree in any field
 </li>
 <li>
 Proven experience in client-facing training roles, preferably in technology or SaaS product environments.
 </li>
 <li>
 Prior knowledge of Event and Hospitality Management industry is highly desirable.
 </li>
 <li>
 Experience in customer success roles for onboarding clients in product training shall be considered
 </li>
 <li>
 Excellent presentation, communication, and interpersonal skills.
 </li>
 <li>
 Must have experience in designing, developing, and delivering training material, developing a training strategy.
 </li>
 <li>
 Proficiency with training technologies and learning management systems (LMS).
 </li>
 <li>
 Ability to analyze client needs and translate them into effective training solutions.
 </li>
 <li>
 Comfortable delivering training in both virtual and in-person formats.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple training sessions and priorities.
 </li>
 <li>
 Passion for learning and development, with a commitment to helping clients succeed.
 </li>
 </ul>
 
 
</div>

Client Trainer

cenglobal

We are looking for an experienced CargoWise Trainer to deliver high-quality training and support to internal teams and/or customers on the CargoWise platform. The ideal candidate will have strong functional knowledge of freight forwarding and logistics operations, with the ability to translate complex system workflows into practical, easy-to-understand training sessions.Key Responsibilities<ul><li>Conduct CargoWise training sessions (classroom, virtual, and hands-on) for end users</li><li>Develop and maintain training materials, user guides, SOPs, and process documentation</li><li>Train users across modules such as:</li><li>Forwarding (Air, Sea, Road)</li><li>Customs &amp; Compliance</li><li>Warehouse</li><li>Accounting &amp; Finance</li><li>Support system implementations, upgrades, and rollouts</li><li>Assist users with process mapping and best-practice workflows</li><li>Provide post-training support and address user queries</li><li>Work closely with operations, IT, and management teams to ensure system adoption</li><li>Identify training gaps and recommend process improvements</li></ul>Required Skills &amp; Qualifications<ul><li>Strong hands-on experience with CargoWise </li><li>Solid understanding of freight forwarding and logistics operations</li><li>Prior experience as a trainer, super user, or implementation consultant</li><li>Excellent communication and presentation skills</li><li>Ability to create structured training documentation and SOPs</li><li>Comfortable training users with different skill levels</li><li>Strong problem-solving and analytical skills</li></ul>Job Type: Full-timePay: AED4,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Have you worked on / used cargowise software?</li><li>What modules/core functions have you worked on?</li><li>How many years of cargowise experience do you have?</li></ul>License/Certification:<ul><li>CCO or CCS or CCP certification? (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Cargowise - Trainer/ Implementation Executive

<div>Are you passionate about empowering others through training? Do you have experience in the e-commerce sector and a background in training customer service teams? Step beyond the ordinary if you&rsquo;re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are seeking an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we&rsquo;re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences!
<h2 class="jobSectionHeader">Job Description</h2>
Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani:
<ul><li>Responsible for conducting end-to-end training programs</li>
<li>Deliver classroom and blended programs that add value to the learner and their business area</li>
<li>Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor</li>
<li>Preparing and designing Training Materials</li>
<li>Generates training reports</li>
<li>Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training)</li>
<li>Respond to and resolve issues arising out of interactions with Operations</li>
<li>Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.</li>
<li>Floor support as per the process requirements</li>
<li>Coordination with different LOBs in preparation for TNA</li>
<li>Feedback and sessions are to be conducted as per the requirement</li>
<li>BQM Management</li>
<li>Nesting Compliance.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani:
<ul><li>Graduate in any field</li>
<li>Min 1-2 years of experience in the telecom process/BPO industry (on paper)</li>
<li>Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts.</li>
<li>Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we believe in growth, learning, and making a real impact. As an E-Commerce Trainer in Kalyani, you&rsquo;ll have the opportunity to shape the future of customer service teams while enjoying the perks of a supportive, innovative work environment. If you&rsquo;re considering Process trainer jobs, BPO trainer jobs in Kalyani, or call center trainer jobs in Kalyani, join us and contribute to training and building a CX specialist workforce that transforms customer experiences around the globe.
Here&rsquo;s why you should join us as an Ecommerce trainer in Kalyani:
<ul><li>Competitive Pay &amp; Benefits: Enjoy an attractive salary package along with benefits that reward your contributions.</li>
<li>Endless Growth Opportunities: Benefit from professional development, leadership training, and career advancement.</li>
<li>Collaborative Culture: Be part of a diverse and motivated team where your ideas and efforts are valued.</li>
</ul>Ready to take your training career to the next level? Apply now and become part of a forward-thinking company transforming customer experiences!</div>

Trainer – ECommerce – Kalyani

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a New Hire ZonesConnect &amp; Product Trainer in the PK Sales Enablement department, you will play a crucial role in executing the training plans for onboarding new hires and providing continuous education for our tenured sellers. Your primary focus will be on enabling new hires through diverse learning formats, ensuring they meet and exceed their initial goals in digital adoption and client acquisition.
 
 
 What you&rsquo;ll do as the New Hire Zones Connect &amp; Product Trainer:
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify training needs and ensure that training that ramps new hire AEs to achieving goals is executed.
 </li>
 <li>
 Create and deliver training programs, workshops, and coaching sessions that align with the company's goals and values.
 </li>
 <li>
 Meet and exceed initial new hire goals.
 </li>
 <li>
 Execute New Hire's learning plan for Digital adoption of ZonesConnect- including how to position, value proposition, and how to drive consumption (special pricing, offers).
 </li>
 <li>
 Execute New Hire's learning plan for Client acquisition &ndash; which includes the discussion tracks on obtaining standards and navigating client conversations. Including value proposition and digital experience.
 </li>
 <li>
 Collaborate with Sales leadership to drive alignment.
 </li>
 <li>
 Evaluate the effectiveness of training and make continuous improvements based on feedback and data analysis.
 </li>
 <li>
 Inspect results that gauge the progress of training plans provide gap awareness/mitigation to obtain ramp and, ultimately, WIG achievement.
 </li>
 <li>
 Develop a method of evangelizing successes through AE competition/recognition and building best practices.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure alignment between training efforts and overall company objectives.
 </li>
 <li>
 Provide high-quality and engaging training sessions as a consistent staple.
 </li>
 <li>
 Be accountable for resources used during training &ndash; both accuracy and relevancy &ndash; and provide feedback for training material updates.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Information Technology, Commerce, or any related field.
 </li>
 <li>
 Proven experience in training, talent development, or a related field, with a strong background in sales.
 </li>
 <li>
 Experience with E-commerce platform, CRM Application, sales methodologies like QBS and Objection Handling.
 </li>
 <li>
 Exceptional coaching and mentoring skills, with the ability to motivate and inspire individuals to reach their full potential and achieve goals.
 </li>
 <li>
 Excellent communication and presentation abilities, both written and verbal.
 </li>
 <li>
 Strong project management skills to plan and execute Training development initiatives effectively.
 </li>
 <li>
 Analytical and data-driven mindset to assess program effectiveness and make data-backed improvements.
 </li>
 <li>
 Ability to work collaboratively and build relationships across all levels of the organization.
 </li>
 <li>
 Passion for staying current on industry trends and best practices in developing a Sales Team.
 </li>
 <li>
 Demonstrated commitment to promoting diversity, equity, and inclusion within the Training programs.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)
</div>

New Hire Zones Connect & Product Trainer

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As a New Hire ZonesConnect &amp; Product Trainer in the PK Sales Enablement department, you will play a crucial role in executing the training plans for onboarding new hires and providing continuous education for our tenured sellers. Your primary focus will be on enabling new hires through diverse learning formats, ensuring they meet and exceed their initial goals in digital adoption and client acquisition. 
What you&rsquo;ll do as the New Hire Zones Connect &amp; Product Trainer:
Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
 
Key Responsibilities<ul><li>
Identify training needs and ensure that training that ramps new hire AEs to achieving goals is executed.</li><li>
Create and deliver training programs, workshops, and coaching sessions that align with the company's goals and values.</li><li>
Meet and exceed initial new hire goals.</li><li>
Execute New Hire's learning plan for Digital adoption of ZonesConnect- including how to position, value proposition, and how to drive consumption (special pricing, offers).</li><li>
Execute New Hire's learning plan for Client acquisition &ndash; which includes the discussion tracks on obtaining standards and navigating client conversations. Including value proposition and digital experience.</li><li>
Collaborate with Sales leadership to drive alignment.</li><li>
Evaluate the effectiveness of training and make continuous improvements based on feedback and data analysis.</li><li>
Inspect results that gauge the progress of training plans provide gap awareness/mitigation to obtain ramp and, ultimately, WIG achievement.</li><li>
Develop a method of evangelizing successes through AE competition/recognition and building best practices.</li><li>
Collaborate with cross-functional teams to ensure alignment between training efforts and overall company objectives.</li><li>
Provide high-quality and engaging training sessions as a consistent staple.</li><li>
Be accountable for resources used during training &ndash; both accuracy and relevancy &ndash; and provide feedback for training material updates.</li></ul>
What you will bring to the team:
Qualifications<ul><li>
Bachelor&rsquo;s degree in business administration, Information Technology, Commerce, or any related field.</li><li>
Proven experience in training, talent development, or a related field, with a strong background in sales.</li><li>
Experience with E-commerce platform, CRM Application, sales methodologies like QBS and Objection Handling.</li><li>
Exceptional coaching and mentoring skills, with the ability to motivate and inspire individuals to reach their full potential and achieve goals.</li><li>
Excellent communication and presentation abilities, both written and verbal.</li><li>
Strong project management skills to plan and execute Training development initiatives effectively.</li><li>
Analytical and data-driven mindset to assess program effectiveness and make data-backed improvements.</li><li>
Ability to work collaboratively and build relationships across all levels of the organization.</li><li>
Passion for staying current on industry trends and best practices in developing a Sales Team.</li><li>
Demonstrated commitment to promoting diversity, equity, and inclusion within the Training programs.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)</div>

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New Hire Zones Connect & Product Trainer