customer trainer

Spectrio LLC

<div>Description:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal&rsquo;s &ldquo;Fast 50&rdquo; and &ldquo;Tampa Bay 200,&rdquo; as well as being honored 11 times on the Inc. 5000. Spectrio&rsquo;s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Primary Objective: 
The Customer Success Trainer at Spectrio is instrumental in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the Customer Success Trainer is the customer&rsquo;s guide to effectively learning and implementing Spectrio services, communication, and processes.
Responsibilities include:<ul><li>
Facilitate group and one-on-one training sessions, including client retrainings, for small to mid-sized accounts across 1-3 core platforms.</li><li>
Present complex technical information to customers in a clear, non-technical manner.</li><li>
Support internal staff training on platform usage and updates.</li><li>
Manage client rollouts and coordinate successful platform installations.</li><li>
Read, fulfill, and troubleshoot sales orders, escalating issues to ensure smooth processing.</li><li>
Execute client communication for the onboarding lifecycle (Welcome, Reminder, Follow-Up, and Transition emails).</li><li>
Serve as a primary contact for the Onboarding Team, responding to internal and external inquiries via phone and email.</li><li>
Provide technical and project support to assist clients with inquiries.</li><li>
Demonstrate strong comprehension and application of technical information to resolve issues.</li><li>
Identify and manage escalations, collaborating with the appropriate agent or manager to achieve a final resolution.</li><li>
Assist with general onboarding needs and escalate issues proactively to support client retention.</li><li>
Demonstrate basic problem-solving skills to address day-to-day challenges.</li><li>
Keep the supervisor updated on the status of all ongoing projects and critical issues.</li><li>
Utilize required platforms (e.g., NetSuite, Monday, Google Drive) and other directed tools to perform duties.</li><li>
Track work, cases, and time accurately in the appropriate platforms, and log daily time requirements.</li><li>
Follow all established processes and procedures meticulously.</li><li>
Commit to developing proficiency in one to three designated platforms.</li><li>
Be open to cross-training opportunities and proactively seek to learn additional platforms.</li><li>
Provide constructive feedback on existing training materials, processes, and KB articles, and assist in developing new content.</li><li>
Actively seek to improve personal skills and accept direction/feedback from team members.</li><li>
Perform any other ancillary duties as assigned.</li></ul>
Requirements: 
<ul><li>
Bachelor&rsquo;s degree preferred</li><li>
2+ years of related experience with computers and providing customer service</li><li>
Background in training, marketing or education preferred</li><li>
Sound technical knowledge</li><li>
Basic Windows computer-related skills are required</li><li>
Proficiency in all Google Workspace applications, previous CRM (NetSuite, Salesforce, etc.), and ERP experience preferred</li><li>
The ability to multitask effectively</li><li>
The ability to work independently and as part of a team</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to effectively prioritize and execute tasks and adapt to change</li><li>
Ability to work under pressure with interruptions and challenging deadlines</li><li>
Demonstrated aptitude and desire to learn new skills on the job</li><li>
Analytical and problem-solving abilities</li><li>
Strong customer-service orientation with the ability to be courteous and helpful</li><li>
Excellent organizational and time management skills</li><li>
Superior communication skills and strong attention to detail</li><li>
Able to follow instructions and procedures, both verbal and written</li><li>
Fast learner of new processes and software tools</li><li>
Punctual, accountable, collaborative, and team-focused with a positive attitude</li><li>
Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non- technical people</li><li>
Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment</li><li>
Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations</li><li>
Ability to remain positive and seek solutions during stressful situations</li></ul>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.</div>

Client Educator I

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 Position Overview
 
 
 We are seeking a motivated and skilled New Hire Sales Enablement Trainer to join the Sales Enablement team. This role is critical in onboarding and accelerating the success of new Account Executives (AEs) through structured training, coaching, and inspection. The role owns execution of the PK New Hire Learning Plan, with a strong emphasis on ZonesConnect digital adoption, product enablement, client acquisition, and core sales methodologies. The trainer will coach, mentor, and support new hires to ensure they meet and exceed ramp goals, WIGs, and early performance milestones&mdash;while aligning with Zones&rsquo; strategic vision and execution standards.
 
 
 
 What You&rsquo;ll Do As The Sales Enablement Trainer
 
 
 
 Employees employed in the role of Sales Enablement Trainer shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Key Responsibilities
 
 
 New Hire Enablement &amp; Ramp Execution
 
 
 <ul>
 <li>
 Execute the PK New Hire Learning Plan, ensuring all new AEs achieve ramp, WIG, and early productivity targets.
 </li>
 <li>
 Enable new hires on ZonesConnect digital adoption, including positioning, value proposition, standards capture, special pricing, and driving consumption.
 </li>
 <li>
 Deliver structured enablement on client acquisition, including discovery tracks, objection handling, standards conversations, and digital experience.
 </li>
 <li>
 Ensure new hires meet and exceed initial goals related to digital adoption, client engagement, and sales execution.
 
 
 </li>
 </ul>
 Training Delivery &amp; Program Management
 
 
 <ul>
 <li>
 Design, develop, and deliver training programs, workshops, roleplays, and coaching sessions aligned with company goals and values.
 </li>
 <li>
 Provide high-quality, engaging, and consistent training across multiple learning formats.
 </li>
 <li>
 Conduct assessments, quizzes, roleplays, and readiness evaluations to validate learning effectiveness.
 </li>
 <li>
 Ensure training content aligns with Zones&rsquo; 5P Execution philosophy (Proactive, Prepared, Precise, Prescriptive, Practiced) and Five-Star Service standards.
 
 
 </li>
 </ul>
 Coaching, Inspection &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Monitor, measure, and analyze training effectiveness using KPIs such as AE assessment scores, adoption metrics, margin ramp goals, and WIG attainment.
 </li>
 <li>
 Inspect results to identify skill gaps and implement corrective enablement actions.
 </li>
 <li>
 Conduct regular feedback sessions, coaching touchpoints, and huddles to drive accountability and continuous improvement.
 </li>
 <li>
 Evangelize successes by promoting best practices, recognition programs, and healthy AE competition.
 
 
 </li>
 </ul>
 Stakeholder &amp; Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Collaborate closely with Sales Enablement leadership and Sales stakeholders to ensure alignment on training priorities, messaging, and execution.
 </li>
 <li>
 Partner with cross-functional teams to ensure training materials reflect current tools, processes, and go-to-market motions.
 </li>
 <li>
 Maintain accountability for the accuracy, relevance, and effectiveness of training resources, providing feedback for updates and improvements.
 
 
 </li>
 </ul>
 What You Will Bring to the Team
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, Commerce, HR, Training/Learning &amp; Development, or a related field.
 </li>
 <li>
 Proven experience in sales training, sales enablement, or talent development, preferably in IT or technology environments.
 </li>
 <li>
 Strong understanding of sales methodologies such as Question-Based Selling (QBS), PAS, and objection handling.
 </li>
 <li>
 Experience with CRM platforms, e-commerce tools, and sales analytics.
 </li>
 <li>
 Exceptional communication, presentation, coaching, and mentoring skills.
 </li>
 <li>
 Strong analytical and data-driven mindset with the ability to translate insights into action.
 </li>
 <li>
 Ability to work collaboratively across teams and build strong working relationships.
 </li>
 <li>
 Highly organized, detail-oriented, proactive, and capable of managing multiple priorities.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with digital sales tools, cloud technologies, or CSP-aligned selling motions.
 </li>
 <li>
 Familiarity with sales analytics tools such as Power BI.
 </li>
 <li>
 Experience working in global or multicultural environments.
 </li>
 <li>
 Certification or formal training in adult learning, facilitation, or instructional design.
 </li>
 <li>
 Demonstrated commitment to diversity, equity, and inclusion in training programs.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)
</div>

New Hire Zones Connect & Product Trainer

Mevion Medical Systems Inc

<div>Position Summary: The Customer Success Clinical Trainer is responsible for developing and delivering clinical training on Mevion proton therapy systems, as well as on new product features. In addition to serving as a key contact for customers and building strong relationships, this role also handles the escalation of customer requests through cross-functional teams. This position will report to Manager, Clinical Solutions &amp; Training.
Essential Functions:<ul><li>
Design and enhance clinical education programs to support both new and current technologies.</li><li>
Identify and manage potential risks for clinical adoptions of the new clinical applications.</li><li>
Driving continuous improvement on the clinical application adoption process.</li><li>
Keeping current in treatment techniques, clinical protocols, and education methodology through continuous education and professional improvement.</li><li>
Applying clinical experience &amp; knowledge to improve the end-to-end user experience of Mevion product offerings, including integrations with third party solutions.</li><li>
Developing customer-facing documentation associated with field actions, potential safety issues, etc.</li><li>
Act as the point of contact for customer accounts, cultivating strong relationships by effectively identifying and addressing customer clinical needs.</li><li>
Conduct regular customer meetings, both virtually and on-site, and coordinate with cross- functional internal teams to advocate for customer needs.</li><li>
Manage escalations and ensure timely resolution of customer concerns.</li></ul>
Education, Training, &amp; Experience:<ul><li>
ARRT certification required.</li><li>
Bachelor&rsquo;s degree preferred.</li><li>
Minimum 5 years of Radiation oncology clinical experience with in-depth knowledge of clinical environment and workflow.</li><li>
Proton Therapy experience preferred.</li><li>
Leadership skill with demonstrated ability to make important decisions, to delegate and coordinate effectively, to manage multi-tasks efficiently.</li><li>
Experience as a teacher or instructor, with supporting evidence.</li></ul>
Preferred Skills:<ul><li>
Quickly learn and clearly explain complex clinical technologies used in products</li><li>
Systems knowledge includes:</li><li>
Particle accelerators</li><li>
X-ray and CT imaging</li><li>
Image fusion</li><li>
Record &amp; verify informatics</li><li>
Patient positioning/support systems</li><li>
Mechanical systems</li><li>
User interfaces and applications</li><li>
Familiarity with radiotherapy accelerators and related equipment</li><li>
Experience developing curriculum and lesson plans</li><li>
Strong presentation skills (public speaking + computer tools)</li><li>
Coaching and consulting experience with proven results</li><li>
Self-motivated, organized, and able to work with minimal supervision</li><li>
Customer-focused with a commitment to client success</li><li>
Interested in creative, effective knowledge-sharing methods (e.g., social media)</li></ul>
Physical and Environmental Considerations:<ul><li>
Must be able to sit for long periods of time.</li><li>
Required use of standard office equipment including laptop, phone, copier, etc.</li><li>
Typical office environment.</li><li>
30-40 % domestic travel is required: occasional international travel.</li><li>
The use of the equipment requires physical work in lifting and manipulating heavy objects.</li></ul></div>

Customer Success Clinical Trainer

Concentrix

<div>Job Title:
B2B Specialist , Sales Trainer
Job Description
The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.
<ul><li>Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
</li><li>Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
</li><li>Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
</li><li>Oversee and validate the delivery and quality of provided training
</li><li>Track the effectiveness of training interventions through multiple assessment tools
</li><li>Work with all team members to improve sales systems to achieve a positive customer experience
</li><li>Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
</li><li>Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
</li><li>Help create a culture of learning where individuals manage their own development, competence, and performance
</li></ul>Location:
EGY Cairo - Plot no. 53, North Teseen st building 202
Language Requirements:
Time Type:</div>

B2B Specialist , Sales Trainer

IGT Solutions

<div>
 
 
 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver onboarding training sessions for new hires (product, process, and communication skills).
 </li>
 <li>
 Conduct refresher trainings and upskilling sessions for existing employees.
 </li>
 <li>
 Develop and update training materials, manuals, and presentations.
 </li>
 <li>
 Assess trainee performance through evaluations, quizzes, and role-plays.
 </li>
 <li>
 Provide constructive feedback and coaching to improve performance.
 </li>
 <li>
 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
 </li>
 <li>
 Collaborate with Operations, Quality, and HR teams to identify training needs.
 </li>
 <li>
 Support employees during nesting and early production stages.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
 </li>
 <li>
 
 English proficiency at C1 level
 
 (spoken and written).
 </li>
 <li>
 Strong presentation and facilitation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to simplify complex information and engage different learning styles.
 </li>
 <li>
 Good knowledge of training methodologies and adult learning principles.
 </li>
 <li>
 Proficiency in MS Office (especially PowerPoint and Excel).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in multinational or BPO environments.
 </li>
 <li>
 Familiarity with quality standards and KPIs in customer service.
 </li>
 <li>
 Basic coaching and mentoring skills.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Rotational shifts (if applicable).
 </li>
 <li>
 Onsite role in Maadi.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Dynamic and supportive work environment.
 </li>
 </ul>
 
 
</div>

BPO Trainer

HARP Home Services

<div>
 
 Harp Home Services in Windsor, CT and HD Air in Springfield, MA
 
 are seeking a dynamic, experienced HVAC Technical Trainer to join our team! Harp and HD Air are trusted names in plumbing, heating, air conditioning, and electrical, offering unmatched levels of customer service and technical expertise. Our employees are the core of our business, and our people-first culture ensures that we can deliver on the
 
 Harp/HD Air
 
 guarantee with each employee and customer who we service. We believe that happy employees = happy customers!
 
 
 We offer competitive compensation, consistent, year-round work, professional and personal growth, wellness, and a fun, friendly work environment.
 
 
 The HVAC Technical Trainer is responsible for providing technical support as well as design and conduct training &amp; development programs to improve individuals and organizational performance. The role determines training objectives, and assesses technical needs through surveys, interviews with employees, and consultation with managers. The trainer role requires technical expertise, excellent customer service, strong problem solving skills, ability to address and complete customer concerns and the concerns of our HVAC technicians in a timely manner. Strong organizational skills are required.
 
 
 The ideal candidate needs a minimum of 7 years HVAC service experience with 5 years of Training and Development experience.
 
 
 <ul>
 <li>
 Responsibilities
 </li>
 <ul>
 <li>
 Develop and deliver training programs focused on HVAC/R systems, equipment repair, and property maintenance.
 </li>
 <li>
 Create instructional materials that include schematics and technical documentation to enhance learning experiences.
 </li>
 <li>
 Conduct hands-on training sessions that allow participants to practice skills in real-world scenarios.
 </li>
 <li>
 Assess trainees' understanding of technical concepts through evaluations and feedback.
 </li>
 <li>
 Stay updated on industry trends and advancements in HVAC technology to ensure training content is current.
 </li>
 <li>
 Collaborate with management to identify training needs and tailor programs accordingly.
 </li>
 <li>
 Maintain accurate records of training sessions, participant progress, and feedback for continuous improvement.
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years HVAC Training &amp; Development experience - REQUIRED
 </li>
 <li>
 Minimum 7 years HVAC Service experience - REQUIRED
 </li>
 <li>
 EPA Type II or Universal Certification - REQUIRED
 </li>
 <li>
 Familiarity with schematics and technical drawings related to HVAC equipment.
 </li>
 <li>
 Experience in equipment repair and property maintenance is highly desirable.
 </li>
 <li>
 Excellent communication skills with the ability to explain complex concepts clearly.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple training sessions effectively.
 </li>
 <li>
 A valid driver's license is required for travel between training locations and job sites.
 </li>
 <li>
 Ability to adapt training methods based on the audience's skill level and learning styles.
 
 
 </li>
 </ul>
 
 Are you ready to join our team?
 
 
 
 We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Technical Trainer position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

HVAC Technical Trainer or HVAC Instructor

VALTRANS TRANSPORTATION SYSTEMS & SERVICES

We are seeking a skilled and patient Driving Trainer to join our valet parking team in the UAE. The ideal candidate will be responsible for training new and existing drivers on safe and efficient driving techniques, ensuring excellent service quality and adherence to traffic regulations. Arabic Language will be an advantage.Responsibilities:- Conduct comprehensive driving training sessions for valet drivers, focusing on safety, vehicle handling, and customer service.- Evaluate drivers' skills regularly and provide constructive feedback to support continuous improvement.- Develop and update training materials and manuals based on company policies and local traffic laws.- Ensure all trainees understand and comply with UAE driving regulations and valet service standards.- Monitor and assess parking lot environments to identify potential hazards and train drivers on risk mitigation.- Collaborate with management to schedule training sessions and maintain training records.- Promote a culture of safety and professionalism among all valet drivers.Skills and Qualifications:- Proven experience as a driving trainer or similar role in valet parking or transportation services.- Excellent knowledge of UAE road traffic regulations and driving safety standards.- Strong communication and interpersonal skills with the ability to instruct and motivate drivers.- Patient, attentive, and detail-oriented with a passion for safety and customer satisfaction.- Valid UAE driving license; additional certifications in driver training or safety are a plus.- Ability to assess driving skills objectively and provide effective coaching.- Flexibility to work varying shifts as required by the valet service operations.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li></ul>Experience:<ul><li>Driving Trainer: 2 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Work Location: In person

Driving Trainer

Search 10000+ Customer trainer jobs near you this April. New roles added regularly across leading industries. Apply today.