customer trainer

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س9,000 - ر.س17,000 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 <br/>
 <br/>
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
  </li>
  <li>
   Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
  </li>
  <li>
   Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
  </li>
  <li>
   Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
  </li>
  <li>
   Participate in Quality Calibrations sessions
  </li>
  <li>
   Provide recommendations for procedural improvements (NHT student feedback)
  </li>
  <li>
   Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge and Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have 5+ years of experience in customer service, with a proven track record of success
  </li>
  <li>
   You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
  </li>
  <li>
   You have a bachelor's degree in a related field (e.g. communication, psychology, business)
  </li>
  <li>
   You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
  </li>
  <li>
   You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
  </li>
  <li>
   You are able to work independently and as part of a team.
  </li>
  <li>
   You have Excellent organizational and time management skills.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with designing and facilitating virtual and face to face training.
  </li>
  <li>
   Knowledge of adult learning principles and instructional methodologies in training and development.
  </li>
  <li>
   Experience with learning management systems (LMS or LXP).
  </li>
  <li>
   Certification in customer service training or related soft skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Customer Service Trainer - KSA Residence

Awami Financial (Private) Limited

<p>The Trainer is responsible for developing and delivering training programs to new and existing call center agents. The role ensures agents are well-equipped with communication skills, product knowledge, customer handling techniques, and system proficiency to meet performance standards and deliver quality service.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct onboarding training for new call center agents on company policies, processes, and systems.</li><li>Deliver job-specific training covering communication skills, customer service etiquette, call handling procedures, and script adherence.</li><li>Train agents on CRM systems, call center tools, and workflows.</li><li>Prepare and update training materials, presentations, manuals, assessments, and SOPs.</li><li>Evaluate trainees through quizzes, role plays, mock calls, and assessments to gauge readiness.</li><li>Work closely with Team Leads, QA, and Operations to ensure training content aligns with current needs and trends.</li><li>Maintain training attendance, performance records, and daily/weekly batch reports.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree preferred.</li><li>Proven experience as a Trainer or Senior Agent in a call center environment.</li><li>Strong communication, presentation, and facilitation skills.</li><li>Good understanding of call center operations, customer service techniques, and system workflows.</li><li>Ability to design engaging training material.</li><li>Strong analytical and reporting skills.</li><li>Excellent command of MS Office and training tools.</li><li>Ability to manage multiple batches and handle large groups confidently.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Trainer- Call Centre

Daxko

<div><div><b>Software Trainer</b></div><div></div><div><div><div>
Remote - US</div></div><div></div><div><div>
Implementation Services</div></div><div></div><div><div>
Remote</div></div><div></div><div><div>
Full-time</div></div></div><div><div><div>
Daxko builds the software that powers fitness, wellness, and community organizations&mdash;everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth.</div></div></div><div><div><div>
At Daxko, our Software Trainers play a key role in helping our customers succeed from day one. In this role, you&rsquo;ll partner directly with customers to guide them through onboarding and training, helping them confidently use our software to power their organizations and communities.</div><div></div><div><br>
If you enjoy teaching, building relationships, and being on the front lines of customer experience, this is a great opportunity to grow your career while making a meaningful impact.</div><div></div><div><br>
What you&rsquo;ll do</div><ul><li>
Lead engaging, effective training sessions for a wide range of customers with different needs and experience levels</li><li>
Travel to customer sites to support go-live events and ensure a smooth, successful transition</li><li>
Serve as a primary trainer for small to mid-sized implementations</li><li>
Build strong relationships with customers and create a positive, supportive training experience</li><li>
Gather and apply customer feedback to continuously improve training delivery and outcomes</li><li>
Maintain and update training materials, documentation, and resources</li><li>
Develop a strong understanding of Daxko&rsquo;s products and the member-based organizations we serve</li><li>
Contribute to team goals and OKRs, and support process improvement initiatives</li></ul><div></div><div><br>
What you bring</div><ul><li>
1&ndash;2 years of experience in training, customer support, education, or a related field</li><li>
Confidence leading conversations and presenting information to groups</li><li>
Strong communication and interpersonal skills, with the ability to build trust quickly</li><li>
A problem-solving mindset and the ability to navigate complex or unexpected situations</li><li>
Comfort working independently, managing your time, and prioritizing competing needs</li><li>
A calm, professional approach when handling challenging customer situations</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to learn new technology and teach others how to use it effectively</li><li>
A valid passport and willingness to travel internationally</li></ul><div></div><div><br>
What to expect</div><ul><li>
Up to 75% travel to support customers during critical onboarding moments</li><li>
A collaborative team focused on continuous learning and improvement</li><li>
Opportunities to grow your skills in customer engagement, training, and SaaS products</li></ul><div></div><div><br>
Requirements</div><ul><li>
High school diploma or equivalent</li></ul><div></div><div><br>
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.</div><div>
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.</div><div></div><div><br>
Some of our favorites include:</div><div>
   Flexible paid time off</div><ul><li>️ Affordable health, dental, and vision insurance options</li></ul><div>
   Monthly fitness reimbursement</div><div>
   401(k) matching</div><div>
   New-Parent Paid Leave</div><div>
   Casual work environments</div><div>
   Flexible work - remote &amp; hybrid</div><div></div><div><br>
All your information will be kept confidential according to EEO guidelines.</div><div></div><div><br>
#LI-Remote</div></div></div><div></div><div><div><div><br>
Where you fall within the compensation range is based on how you demonstrate the skills and competencies needed for the role. We typically reserve the upper half of our compensation bands for team members who have grown within Daxko. In addition to base salary, some roles may be eligible for bonuses, commissions, or other performance-based incentives. We also offer a comprehensive benefits package, recognition programs, and plenty of opportunities to grow your career with us.</div><div></div><div><br>
The pay range for this role is $47,406 &ndash; $71,109 per year.</div></div></div></div><p></p>

Software Trainer Remote - US • Remote

Wave 2.0

<p><b>Job Description:</b><br/>We are looking for an experienced Call Center Trainer to join our team for ACA (Affordable Care Act) and Medicare campaigns. The ideal candidate should have at least 1 year of relevant experience and strong knowledge of US healthcare campaigns. You will be responsible for training new hires, improving agent performance, and ensuring quality standards are met.</p><p><b>Responsibilities:</b></p><ul><li>Conduct training sessions for new and existing agents on ACA &amp; Medicare campaigns</li><li>Develop training materials, scripts, and call handling techniques</li><li>Monitor agent performance and provide coaching/feedback</li><li>Ensure compliance with campaign requirements and policies</li><li>Conduct mock calls, role-plays, and assessments</li><li>Identify training needs and improve team productivity</li><li>Coordinate with QA and Operations teams for performance improvement</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience as a trainer in a call center (ACA/Medicare preferred)</li><li>Strong communication and presentation skills</li><li>Good understanding of US healthcare campaigns</li><li>Ability to handle a team and improve performance</li></ul><p><b>Contact:</b><br/>WhatsApp: +92 334 4305255</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>Trainer: 1 year (Required)</li></ul><p>Work Location: In person</p>

Trainer (Call center)

Spectrio LLC

<div>Description:
<p>
As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.</p><p>
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.</p><p>
As part of the Tampa Bay Business Journal&rsquo;s &ldquo;Fast 50&rdquo; and &ldquo;Tampa Bay 200,&rdquo; as well as being honored 11 times on the Inc. 5000. Spectrio&rsquo;s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!</p><p>
For more information, visit www.Spectrio.com.</p><p>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.</p><p><b>
Primary Objective:</b><br>
The Customer Success Trainer at Spectrio is instrumental in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the Customer Success Trainer is the customer&rsquo;s guide to effectively learning and implementing Spectrio services, communication, and processes.</p><p><b>
Responsibilities include:</b></p><ul><li>
Facilitate group and one-on-one training sessions, including client retrainings, for small to mid-sized accounts across 1-3 core platforms.</li><li>
Present complex technical information to customers in a clear, non-technical manner.</li><li>
Support internal staff training on platform usage and updates.</li><li>
Manage client rollouts and coordinate successful platform installations.</li><li>
Read, fulfill, and troubleshoot sales orders, escalating issues to ensure smooth processing.</li><li>
Execute client communication for the onboarding lifecycle (Welcome, Reminder, Follow-Up, and Transition emails).</li><li>
Serve as a primary contact for the Onboarding Team, responding to internal and external inquiries via phone and email.</li><li>
Provide technical and project support to assist clients with inquiries.</li><li>
Demonstrate strong comprehension and application of technical information to resolve issues.</li><li>
Identify and manage escalations, collaborating with the appropriate agent or manager to achieve a final resolution.</li><li>
Assist with general onboarding needs and escalate issues proactively to support client retention.</li><li>
Demonstrate basic problem-solving skills to address day-to-day challenges.</li><li>
Keep the supervisor updated on the status of all ongoing projects and critical issues.</li><li>
Utilize required platforms (e.g., NetSuite, Monday, Google Drive) and other directed tools to perform duties.</li><li>
Track work, cases, and time accurately in the appropriate platforms, and log daily time requirements.</li><li>
Follow all established processes and procedures meticulously.</li><li>
Commit to developing proficiency in one to three designated platforms.</li><li>
Be open to cross-training opportunities and proactively seek to learn additional platforms.</li><li>
Provide constructive feedback on existing training materials, processes, and KB articles, and assist in developing new content.</li><li>
Actively seek to improve personal skills and accept direction/feedback from team members.</li><li>
Perform any other ancillary duties as assigned.</li></ul>
Requirements:<br>
<p></p><ul><li>
Bachelor&rsquo;s degree preferred</li><li>
2+ years of related experience with computers and providing customer service</li><li>
Background in training, marketing or education preferred</li><li>
Sound technical knowledge</li><li>
Basic Windows computer-related skills are required</li><li>
Proficiency in all Google Workspace applications, previous CRM (NetSuite, Salesforce, etc.), and ERP experience preferred</li><li>
The ability to multitask effectively</li><li>
The ability to work independently and as part of a team</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to effectively prioritize and execute tasks and adapt to change</li><li>
Ability to work under pressure with interruptions and challenging deadlines</li><li>
Demonstrated aptitude and desire to learn new skills on the job</li><li>
Analytical and problem-solving abilities</li><li>
Strong customer-service orientation with the ability to be courteous and helpful</li><li>
Excellent organizational and time management skills</li><li>
Superior communication skills and strong attention to detail</li><li>
Able to follow instructions and procedures, both verbal and written</li><li>
Fast learner of new processes and software tools</li><li>
Punctual, accountable, collaborative, and team-focused with a positive attitude</li><li>
Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non- technical people</li><li>
Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment</li><li>
Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations</li><li>
Ability to remain positive and seek solutions during stressful situations</li></ul><p><b>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.</b></p><p>
Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.</p><p>
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.</p></div>

Client Educator I

Concentrix

<p></p><div><p>Job Title:
</p>B2B Specialist , Sales Trainer
<p></p><p>Job Description
</p>The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.
<ul><li>Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
</li><li>Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
</li><li>Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
</li><li>Oversee and validate the delivery and quality of provided training
</li><li>Track the effectiveness of training interventions through multiple assessment tools
</li><li>Work with all team members to improve sales systems to achieve a positive customer experience
</li><li>Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
</li><li>Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
</li><li>Help create a culture of learning where individuals manage their own development, competence, and performance
</li></ul><p></p><p>Location:
</p>EGY Cairo - Plot no. 53, North Teseen st building 202
<p></p><p>Language Requirements:
</p><p></p><p>Time Type:</p></div>

B2B Specialist , Sales Trainer

Al Ghalia

<p><b>Position Summary</b></p><ul><li>The Brand Trainer is responsible for developing, delivering, implementing, and evaluating comprehensive training programs that align with the brand&rsquo;s values, service standards, and operational excellence.</li><li>This role ensures that all employees, across both front-of-house (FOH) and back-of-house (BOH), understand and embody the brand&rsquo;s unique identity, culture, customer engagement approach, and service excellence.</li><li>The Brand Trainer plays a key role in maintaining high-quality customer service, product knowledge, and brand consistency across all locations, fostering a culture of learning, hospitality, and excellence, and ensuring that staff deliver an outstanding guest experience while upholding the brand&rsquo;s unique atmosphere.</li><li>The Brand Trainer adheres to all key result areas and responsibilities outlined in this job description, and fulfils other duties as required for operations.</li></ul><p><b>Critical skills and competencies required for this post:</b></p><ul><li>Minimum of 3-5 years of experience in hospitality, F&amp;B training, or brand development within a high-end restaurant, caf&eacute;, or hotel.</li><li>Technical Skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word).</li><li>Experience in customer service excellence, staff coaching, and performance management.</li><li>Strong understanding of restaurant operations, guest engagement, and food service standards.</li><li>Strong Communication &amp; Presentation Skills &ndash; Ability to engage employees and deliver impactful training.</li><li>Passion for Hospitality &amp; Service Excellence &ndash; Deep commitment to creating an exceptional guest experience.</li><li>Leadership &amp; Coaching Abilities &ndash; Capable of inspiring and developing employees at all levels.</li><li>Customer-Centric Mindset &ndash; Focused on providing outstanding service and enhancing guest satisfaction.</li><li>Operational Knowledge &ndash; Familiarity with restaurant service sequences, food preparation, and safety protocols.</li><li>Problem-Solving &amp; Adaptability &ndash; Ability to address challenges and modify training strategies as needed.</li><li>Organisational &amp; Time Management Skills &ndash; Efficiently plan and execute multiple training programs.</li></ul><p>Work Location: In person</p>

Brand Trainer

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