customer training specialist

PAP Technologies, Inc.

<p>The Customer Training Specialist position will be responsible for training new retailers on site and in a training room setting. This position will troubleshoot problems over the telephone and/or travel to customer sites for installation or repair of equipment. Travel will be a requirement for this position and may include overnight trips. This position reports to Training and Certification Manager.</p><p><b>$1,000 Sign on Bonus</b></p><p><b>II.</b> <b>Responsibilities/Essential Functions</b></p><p>- Provide initial training for all new retailer locations in training room setting and at retailer location</p><p>- Perform retailer terminal installations</p><p>- Provide certification assistance to lottery personnel</p><p>- Provide training program feedback</p><p>- Provide training assistance to all SGI Field Personnel</p><p>- Provide feedback on all field related issues and tasks</p><p>- Provide liaison services to lottery Area Offices and key lottery personnel</p><p>- Provide technical services to lottery retailers up to and including installation of lottery equipment</p><p>- Provide technical assistance to SGI facilities</p><p>- Provide preventative maintenance to terminals at lottery retailers</p><p>- Provide consumables (ie playslips, training materials etc) to lottery retailers</p><p>- Maintain a driving record in accordance with corporate policy</p><p>- Properly maintain a company vehicle including regular maintenance and general organization</p><p><b>III</b>. <b>Position Requirements/Skills &amp; Abilities</b></p><p>- Must have strong communication, group presentation and interpersonal skills.</p><p>- Training Experience or talking in front of groups of 5-10 people is a plus!</p><p>- Ability to convey thoughts, ideas and training materials to all participants.</p><p>- Bilingual a plus</p><p>- Excellent customer service skills.</p><p>- Ability to develop and maintain positive working relationships.</p><p>- Ability to lift and move up to 30 lbs.</p><p>- Intermediate computer software and hardware technologies.</p><p>- Ability to compile and analyze statistical information.</p><p>- Ability to quickly learn and understand new technologies.</p><p>Job Type: Full-time</p><p>Pay: $18.25 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: Hybrid remote in Pittsburgh, PA 15205</p>

Customer Training Specialist

Geekbears

<div><p>We are seeking a highly motivated Training Specialist to join our team. In this role, you will be an integral part of customer training delivery and administrative management. As a Training Specialist, you will report directly to and support the Training &amp; Product Education Manager in evaluating the effectiveness of the training program.</p><p></p>
Responsibilities<p><b>
75%</b></p><ul><li>
Conduct effective and engaging in-person customer professional development sessions, with <b>travel about 50% of the time.</b> This travel will be heavily scheduled during late summer and back to school season. <b>Expect weekly travel from July-October</b></li><li>
Conduct effective and engaging virtual customer professional development sessions for K12 administrators, counselors, and educators</li><li>
Lead our customer webinar series - including creating session content, scheduling and facilitation</li><li>
Manage operations and tracking of professional development in our CRM, Salesforce</li><li>
Become a product expert and provide feedback to the product team</li></ul><p><b>
25%</b></p><ul><li>
Support the Customer Success team in their training facilitation and product knowledge by leading internal training and enablement sessions</li><li>
Support the creation and updating of professional learning resources including training slide decks, help articles, and other customer-facing materials</li><li>
Assist with additional training team projects as they arise</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Experience delivering content/presentations in an education or professional setting</li><li>
Experience within the K12 landscape delivering professional development to educators highly preferred</li><li>
Experience delivering SaaS training</li><li>
Ability to deliver training to users of varying technical abilities</li><li>
Ability to learn new technology quickly and thoroughly</li><li>
Strong written communication skills and copywriting abilities</li><li>
Strong time and project management skills</li><li>
Proficiency in Google Workspace, including editing Google Slides to meet branding standards</li><li>
Familiarity with Salesforce</li><li>
This is a role with a large amount of travel. Willingness and ability to travel 75%+ of the time for customer professional development. Travel for customer sessions takes place largely between July-October. This role will also attend 2 internal company trips per year</li><li>
Logistics: Located in the East Coast Timezone, Located near a major airport</li></ul><p></p><p><b><i>
We encourage candidates that do not fulfill all the exact requirements to apply.</i></b></p><p></p><b><br>
Benefits</b><br>
<ul><li>
100% health care coverage for Employee</li></ul><ul><li>
401K with company matching</li><li>
Dental &amp; Vision
</li><li>Parental Leave</li><li>
Subsidized gym membership</li><li>
Remote work stipend
</li><li>Annual team offsite</li></ul><p></p><p>
A reasonable estimate of the on track earnings range for this position is $70,000 - $78,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant&rsquo;s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.</p><p></p><p>
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</p></div><p></p>

Training Specialist

ForgeOS

<div>The ForgeOS team is growing! We are in need of a Customer Onboarding Specialist. This full-time, fully remote role is a great fit for polished, customer-facing professionals who thrive on consistency, detailed operational process, creating and executing training sessions with new customers and proposing solutions when gaps are identified. Ideal candidates have two or more years' experience in a role onboarding new customers to a SaaS or technology environment. Knowledge of the telecom, IT channel, or technology services distributor (TSD) industry is a plus.
<br>
<br>
At ForgeOS, our mission is to develop and deliver the technology, tools, talent, and insight required to make a demonstrable positive impact on the bottom line for telecom partners and their customers. With over 50 years of collective technology, partner channel, and industry experience, ForgeOS delivers automation and expertise designed to unravel the complexity of the telecom market. Check us out at https://forgeos.co/about<br>
<br>
ForgeOS offers a great benefits package including:<ul><li>
4 weeks of PTO</li><li>
10 paid company holidays plus an extra day of PTO to use on your birthday</li><li>
Parental Leave</li><li>
Professional development budget
</li><li>401(k)
</li><li>Tuition reimbursement</li></ul>
 &hellip;and many more benefits are available at ForgeOS &ndash; apply today to see what working for an industry disrupter can do for your career.<br>
<br>
The starting pay rate/range at time of hire for this position is <b>$28.85 to $33.65 per hour </b>depending on skills and experience. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. This position is qualified for benefits, which include health, vision, and dental insurance offerings, paid time off, and retirement plan.<br>
<br>
<b>JOB TITLE: Customer Onboarding Specialist</b><br>
<b>REPORTS TO: </b>Director of Revenue Operations<br>
<br>
<b> </b><b>JOB SUMMARY</b><b>:</b><br>
This is an operational role responsible for the administrative coordination, logistics, and training delivery within the partner onboarding experience for new Technology Advisor (TA) partners joining the ForgeOS platform. The Customer Onboarding Specialist manages onboarding workflows, delivers training sessions, coordinates credential collection and system access, and maintains onboarding tracking systems in support of the Sales-led partner relationship.<br>
Additional responsibilities include building self-service onboarding and training resources that ForgeOS currently lacks such as training videos, quick-reference guides, help documentation, and other knowledge resources that reduce recurring partner support volume and free director-level capacity for high-value service delivery.<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><b>:</b><ul><li>
Coordinate the operational onboarding workflow from signed agreement through platform activation, including folder and legal document setup, onboarding tracker updates, email distribution access requests, software access provisioning, and credential collection follow-up</li><li>
Coordinate and deliver structured training sessions across five modules (Pre-Sales, Order Management, Commissions, Integrated Supplier, and Data Reveal), adapting content based on partner plan tier (Pro vs. Premium)</li><li>
Maintain daily accuracy of onboarding tracking systems ensuring leadership and directors have a current view of partner status without ad-hoc requests</li><li>
Triage routine partner questions and resolve them directly or route to the appropriate functional owner (Commissions, Data Migration, Pre-Sales, Order Management)</li><li>
Prepare kickoff call materials including partner-specific deck customization, and draft post-kickoff summary emails and action plans for review and distribution</li><li>
Log all partner interactions the same day per guidelines, ensuring a follow-up email is sent for any communication that did not occur over email</li><li>
Publish a weekly onboarding status digest to leadership and functional owners covering new partner activations, kickoff and training completion status, blockers, and escalations needed</li><li>
Create self-service onboarding and training assets: training videos, how-to guides, quick-reference documents, and FAQ content by converting recurring partner questions and training content into reusable resources</li><li>
Send post-training follow-up communications with session recordings, resource links, and key reminders to reinforce retention between training sessions</li><li>
Maintain a running list of repeat partner questions and use it to prioritize new onboarding and training content that reduces future support volume</li><li>
Escalate relationship-level or expectation-setting issues to the Partner Success Manager and escalate department-level operational issues to Directors in bi-weekly batches</li><li>
Coordinate scheduling and preparation across internal teams (Revenue Operations, Data Migration, Commissions) to ensure kickoff and training dependencies are met without delays</li><li>
Other Duties: Ad-hoc training sessions as needed based on partner requests or identified knowledge gaps and special projects as assigned.</li></ul>
<br>
<b>EDUCATION, EXPERIENCE AND SKILLS</b><b>:</b><ul><li>
2+ years of experience in customer onboarding, implementation, or training delivery in a SaaS or technology environment is required</li><li>
Experience in the telecom, IT channel, or technology services distributor (TSD) industry is a plus</li><li>
Experience creating training content such as training videos, help articles, knowledge base documentation, or how-to guides is preferred</li><li>
Experience with HubSpot or Jira is preferred</li><li>
Bachelor's degree in business, communications, or a related field and/or equivalent work experience is preferred</li><li>
Familiarity with commission structures, order management workflows, or data migration processes is a plus</li><li>
Demonstrated ability to manage multiple concurrent workflows with competing timelines and dependencies</li><li>
Strong written communication skills, including the ability to draft clear follow-up emails, process documentation, and partner-facing resources</li><li>
Proficiency in Microsoft Office suite, particularly Excel and SharePoint</li><li>
Highly organized and detail-oriented, with the ability to manage granular onboarding details across multiple partners without losing grasp of the higher-level timeline</li><li>
Articulate and confident methods of communicating both written and orally, including comfort presenting and leading training sessions via video call for external partners</li><li>
Ability to work cross-functionally and coordinate across teams without direct authority</li><li>
Must be authorized to work in the United States for any employer</li><li>
Must be able to read, write, speak and effectively communicate using proficient English</li></ul><br>
<b>
Equal Employment Opportunity Policy</b><br>
ForgeOS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.<br>
<p>
</p><p>ptGWfjiruC</p></div>

Customer Onboarding Specialist

CCC Intelligent Solutions

<div><p>Salary range is:
</p>$56,930.88 - $75,000.00
<p>This position is bonus and/or commission eligible.
</p><p></p><p>CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy <b>, </b>creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .<br>
</p><p></p><br>
<h1 class="jobSectionHeader"><b>The Role
</b></h1>The Customer Solutions Specialist (CSS) is a key member of the ASG Market Implementation Team, responsible for implementing and training customers on CCC ONE Estimating, Repair Workflow, and related Add-On applications. This role requires a high degree of self-guidance when working with CCC customers and internal resources. While implementations will be scheduled, the CSS is expected to manage additional worklist items through self-scheduling. Additionally, CSS may participate in smaller projects such as multi-shop trainings, license changes, and sales campaign support.<br>
<p></p><br>
<h1 class="jobSectionHeader"><b>Key Responsibilities:
</b></h1><ul><li><b>Product Training: </b>Deliver product training via telephone to new and existing customers.
</li><li><b>Customer Training: </b>Train customers on upgrades, new products, and product updates.
</li><li><b>Customized Training: </b>Tailor training to the workflow needs of particular customers.
</li><li><b>Remote Support: </b>Provide remote problem-solving to customers.
</li><li><b>Software Installation: </b>Remotely install and configure software on various customer PCs.
</li><li><b>Problem Identification: </b>Identify and communicate hardware and software problems, documenting them for others in the organization.
</li><li><b>Procedural Adherence: </b>Follow departmental schedules and procedures, including updating reports.
</li><li><b>Presentations: </b>Conduct video/audio presentations through electronic media as required for business purposes.<br>
</li></ul><p></p><br>
<h1 class="jobSectionHeader"><b>Requirements:
</b></h1><ul><li><b>Communication Skills: </b>Strong interpersonal skills, including written and verbal communication.
</li><li><b>Self-Motivation: </b>Motivated self-starter with the ability to manage a dynamic training schedule.
</li><li><b>Time Management: </b>Excellent time management skills.
</li><li><b>Education: </b>Bachelor's degree or equivalent experience.
</li><li><b>Industry Knowledge: </b>Collision/automotive industry experience, particularly in a repair facility or similar position, is a plus.
</li><li><b>Technical Skills: </b>Technical/computer proficiency preferred.
</li><li><b>Training Experience: </b>Experience with conducting remote/webinar training preferred.
</li><li><b>Travel: </b>This is not a traveling position.<br>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>About CCC's Commitment to Employees:
</b></h1></div></div></div></div></div></div></div><p>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
</p><p></p><p>At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
</p><p></p><p>CCC offers competitive compensation and benefits to support you and your families, including:
</p><ul><li><p>401K Match
</p></li><li><p>Paid time off
</p></li><li><p>Annual Incentive Plan Performance Bonus
</p></li><li><p>Comprehensive health insurance
</p></li><li><p>Adoption Assistance
</p></li><li><p>Tuition Reimbursement
</p></li><li><p>Wellness Programs
</p></li><li><p>Stock Purchase Plan options
</p></li><li><p>Employee Resource Groups
</p></li></ul><p></p><p>For more information about our benefits, please check out our careers site .
</p><p></p><p>Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
</p><p></p><p>If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</p></div>

Customer Solutions Specialist

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><p><b>TCS Hyderabad Hiring for Customer Data Specialist</b></p>
<p>
Role:<b> Customer Data Specialist</b></p>
<p>
Experience:<b> 5-8 Years</b></p>
<p>
Job Location: <b>Hyderabad</b></p>
<p><b>
Eligibility:</b></p>
<ul><li>Minimum 15 years of regular, full-time education (10 + 2 + 3)</li></ul>
<ul><li>Should be flexible with night shifts &amp; rotation shifts</li></ul>
<p><b>
Required Skills</b></p>
<ul><li>SMAX Configuration &amp; Operations: Service contract, part, technician &amp; stocking location setup; scheduled and unscheduled WO creation.</li></ul>
<ul><li>SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP&ndash;SMAX location integration.</li></ul>
<ul><li>Service Operations: ATP validation, SW version update coordination, and SAP&ndash;SMAX data synchronization.</li></ul>
<ul><li>Expertise in service order lifecycle management, including master data configuration.</li></ul>
<ul><li>Analytical skills to evaluate ATP, IB accuracy, and service readiness.</li></ul>
<ul><li>Effective coordination with service, logistics, and technical teams.</li></ul>
<ul><li>High attention to detail in system configuration and master data governance.</li></ul>
<p><b>
Key Responsibilities</b></p>
<ul><li><b> </b>Own and ensure end-to-end accuracy of service master data across SAP and SMAX.</li></ul>
<ul><li>Act as a key operational support for service contracts, Installed Base, and work order management.</li></ul>
<ul><li>Ensure seamless SAP&ndash;SMAX integration for customers, technicians, locations, and parts.</li></ul>
<ul><li>Proactively identify and address gaps in service setup, parts readiness, and system configuration.</li></ul>
<ul><li>Support continuous improvement through process standardization, system enhancements, and data audits.</li></ul>
<ul><li>Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.</li></ul>
<ul><li>Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.</li></ul>
<ul><li>Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.</li></ul>
<ul><li>Willingness to work in US shift timings</li></ul>
<ul><li>Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.</li></ul>
<ul><li>Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.</li></ul>
<ul><li>Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.</li></ul>
<ul><li>Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.</li></ul>
<ul><li>Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.</li></ul>
<ul><li>Perform New IB setup along with SAP /SMAX location configuration.</li></ul>
<ul><li>Conduct ATP (Available-to-Promise) checks to support service and parts availability.</li></ul>
<ul><li>Manage SW version updates and related system configuration changes.</li></ul>
<ul><li>Ensure accuracy and governance of SMAX part setup and service-related master data.</li></ul>
</div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>404304</div>
</div><div><div><b>Desired Skills</b></div>
<div>Master Data Management | Supply Chain</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

Customer Data Specialist

<div>Overview:
<p>
LMI is seeking a Junior Contact Center Training Specialist to support Product Acceptance &amp; Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support training development, delivery, and continuous improvement across PAS-supported contact centers and programs, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design.</p><p>
The Junior Contact Center Training Specialist will help assess training needs, develop and maintain training materials, deliver onboarding and operational training, and support advanced subject matter expert (SME) training for Tier 1, Tier 2, and Tier 3 support environments. This position will also help ensure training content aligns with the PAS common contact center technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable.</p><p>
This position is ideal for a proactive, detail-oriented professional who enjoys working in a fast-paced environment, collaborating with multiple stakeholders, and improving workforce readiness and operational performance. Remote work is acceptable, with flexibility to work onsite based on client request.</p><p>
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</p><p>
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p>
Responsibilities:
<ul><li>Assess training needs and identify gaps related to new-hire onboarding, day-to-day contact center operations, and advanced SME support.
</li><li>Develop, update, and maintain training curricula, instructional materials, job aids, reference guides, and e-learning content for PAS-supported systems and processes.
</li><li>Deliver training to agents and SMEs through in-person, virtual, and blended learning formats.
</li><li>Support onboarding and recurrent training for Tier 1, Tier 2, and Tier 3 support personnel across PAS-supported contact center operations.
</li><li>Ensure training content reflects operational processes and aligns with the PAS technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable.
</li><li>Coordinate with PAS leadership, contact center managers, and SMEs to validate training priorities, content accuracy, and readiness needs.
</li><li>Facilitate knowledge transfer and support standardization of training approaches across multiple PAS-supported programs.
</li><li>Measure training effectiveness through feedback, completion tracking, knowledge checks, and other performance indicators.
</li><li>Recommend and implement continuous improvements to training content, delivery methods, and support materials.</li><li>
Prepare training status updates, completion summaries, and other reports as requested by PAS leadership.</li></ul>
Qualifications:
<p><b>
Required</b></p><ul><li>
Bachelor&rsquo;s degree required</li><li>
Strong written, verbal, facilitation, and stakeholder coordination skills.
</li><li>Ability to manage multiple priorities and work effectively in a dynamic operational environment.
</li><li>Self-motivated, reliable, and dependable with strong interpersonal and communication skills.
</li></ul><p><b>Preferred</b></p><ul><li>
Experience supporting contact center training, workforce development, or operational training programs.
</li><li>Experience developing and delivering training in a multi-team, customer support, or enterprise operations environment.
</li><li>Experience creating and maintaining training materials, job aids, and instructional content.
</li><li>Experience delivering training in virtual and/or in-person environments.
</li><li>Experience supporting federal contact center or customer support operations.
</li><li>Experience supporting USPS programs or modernization initiatives.
</li><li>Familiarity with Tier 1, Tier 2, and Tier 3 support models.
</li><li>Experience with cloud-based contact center and case management platforms such as Genesys Cloud, Salesforce, and ServiceNow.
</li><li>Experience developing training for AI-enabled or digitally supported service operations.
</li><li>Knowledge of large-scale government transformation or shared services environments.
</li></ul><p><b>Additional Information</b></p><ul><li>
Ability to obtain security clearance: Public Trust</li></ul><div></div><div><br>
Target Salary Range: $57,000 - $90,000</div><div></div><div><b><i><br>
Disclaimer:</i></b></div><div>
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.</div></div>

Junior Contact Center Training Specialist

ASG Home Care

<div><h2 class="jobSectionHeader"><b>Position Overview for a DDD Onboarding and Training Specialist</b></h2><p></p><p>
ASG Home Care is seeking a highly experienced NJ DDD professional to serve as our Field-Based DDD Onboarding and Training Specialist. This is a senior-level, as-needed position responsible for onboarding and training family members and loved ones who are becoming Direct Support Professionals (DSPs) under the NJ Division of Developmental Disabilities (DDD).</p><p></p><p>
This role works directly with agency leadership and represents the agency in the field. The ideal candidate understands NJ DDD systems at the operational and compliance levels &mdash; not entry-level DSP experience &mdash; and is confident in guiding families through onboarding, training, and certification requirements.</p><p></p><p>
This position starts on a per-need basis and is expected to grow into a larger role as case volume expands.</p><p></p><h2 class="jobSectionHeader"><b>
Core Responsibilities as a DDD Onboarding and Training Specialist</b></h2><ul><li><p>
Conduct in-person onboarding sessions for family-hired DSPs across New Jersey</p></li><li><p>
Educate families on NJ DDD Supports Program expectations and service documentation standards</p></li><li><p>
Ensure all onboarding documentation is completed accurately and in compliance with NJ DDD requirements</p></li><li><p>
Provide CPR &amp; First Aid certification training as a certified instructor</p></li><li><p>
Review policies, compliance standards, and expectations with newly hired family DSPs</p></li><li><p>
Assist families in understanding EVV, service notes, and billing-related documentation</p></li><li><p>
Serve as the agency&rsquo;s field representative and maintain a professional presence</p></li><li><p>
Communicate directly with leadership regarding onboarding status, compliance issues, and readiness to start services</p></li><li><p>
Travel within assigned counties or statewide as needed</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Required Qualifications as a DDD Onboarding and Training Specialist</b></h2><p></p><ul><li><p>
Minimum 3+ years of higher-level NJ DDD experience (supervisory, compliance, program management, or similar)</p></li><li><p>
Strong working knowledge of NJ DDD Supports Program and Medicaid service structure</p></li><li><p>
CPR &amp; First Aid Instructor Certification (active and in good standing) &mdash; <b>required</b></p></li><li><p>
Experience in onboarding or supervising DSPs</p></li><li><p>
Strong documentation and compliance knowledge</p></li><li><p>
Comfortable working independently in the field</p></li><li><p>
Professional communication skills</p></li><li><p>
Reliable transportation and willingness to travel within New Jersey</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><p></p><ul><li><p>
Experience with EVV systems (HHAeXchange or similar)</p></li><li><p>
Experience training or presenting to small groups</p></li><li><p>
Experience supporting family-hired DSP models</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Position Structure</b></h2><p></p><ul><li><p>
Field-based role</p></li><li><p>
Flexible scheduling based on onboarding demand</p></li><li><p>
Part-time/as-needed to start</p></li><li><p>
Opportunity to grow into expanded responsibilities as the agency scales</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Compensation as a DDD Onboarding and Training Specialist</b></h2><p></p><ul><li><p>
$30&ndash;$40 per hour based on experience</p></li><li><p>
Mileage reimbursement or travel compensation structure will be discussed during the interview</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Ideal Candidate Profile</b></h2><p></p><p>
This role is not entry-level. We are looking for someone who understands the NJ DDD system from a leadership and compliance perspective, can confidently train others, and can represent the agency professionally in families&rsquo; homes.</p><p></p><p>
You should be comfortable operating independently, clearly guiding families, and ensuring all onboarding and training requirements are completed before services begin.</p><p></p><h2 class="jobSectionHeader"><b>
To Apply</b></h2><p></p><p>
Please submit your resume detailing your NJ DDD experience and confirm active CPR &amp; First Aid Instructor certification.</p><p></p><p>
Only candidates with higher-level NJ DDD experience will be considered.</p></div>

DDD Onboarding and Training Specialist

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