customer training specialist

ProCaps Labs

<div>POSITION SUMMARY
As the TRAINING VITAMIN SPECIALIST, you&rsquo;ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training. 
Requirements 
WHAT YOU BRING : MINIMUM JOB QUALIFICATIONS<ul><li>
High school diploma or GED required</li><li>
Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people</li><li>
Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service</li><li>
Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others</li><li>
Ability to make decisions and exercise good judgment in a fast-paced structured environment</li><li>
The ability to comfortably apply consultative sales techniques</li><li>
Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience</li><li>
Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.</li><li>
Must be a motivated self-starter who thrives in a team-oriented environment</li><li>
A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.</li><li>
Ability to successfully complete ongoing training requirements</li><li>
Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift</li><li>
Must be willing to work overtime or on weekends, as the workload demands</li></ul>
WHAT YOU'LL DO : OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES<ul><li>
All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility</li><li>
Educate customers on ingredients, features, benefits and use of company products</li><li>
Document customer inquiries and actions on tracking system and/or by completing logs</li><li>
Maintain confidentiality and sensitivity in all aspects of internal and external contacts</li><li>
Manage steady volume of calls on a daily basis and prioritize follow-through</li><li>
May generate written correspondence and process document requests</li><li>
Assist in identifying issues and trends to improve overall customer service and productivity</li><li>
Identify errors promptly and determine what corrective steps may be taken to resolve errors</li><li>
Responsible for all actions/responsibilities as described in company controlled documentation for this position</li><li>
Consistently creates opportunities to promote interest in ProCaps products and services</li><li>
Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line</li><li>
Perform other duties and responsibilities, as assigned</li></ul>
Work Environment
<ul><li>Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment</li></ul><ul><li>
We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.</li><li>
Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.</li><li>
We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.</li><li>
Duties are performed primarily in a smoke-free environment</li></ul>
PHYSICAL REQUIREMENTS<ul><li>
Frequent sitting, standing, walking</li><li>
Able to lift up to 25 lbs.</li></ul> 

Benefits 
WHAT WE OFFER:
ProCaps Laboratories provides:<ul><li>
A competitive starting rate of $22/hr</li></ul><ul><li>
Excellent Medical, Dental &amp; Vision Insurance $0 *** when you qualify for the Wellness Program!</li><li>
Paid Time Off, Eight (8) Company Holidays
</li><li>401k with 4.5% match
</li><li>100% Company Life Coverage
</li><li>100% Short Term Disability Coverage</li><li>
Gym Membership Fee Reimbursement
</li><li>Vitamin Allowance + Discounts
</li><li>Company-Funded HS ($1,600/year)</li><li>
Cash Reward Employee Referral Program
</li><li>Pet Insurance
</li><li>Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!</li></ul></div>

Training Vitamin Specialist (Call Center)

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Organizational Change Management (OCM) Specialist / Trainer for a Full-Time position.<h3 class="jobSectionHeader">
Position Overview</h3>
The ServiceNow OCM Specialist / Trainer will lead organizational change management, user adoption, and training efforts for the implementation and rollout of the ServiceNow platform. This role ensures that business users, IT staff, and stakeholders successfully transition from legacy systems (e.g., CA Service Desk) to ServiceNow through structured change strategies, communication plans, and training programs.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
Organizational Change Management (OCM)</h3><ul><li>
Develop and execute a comprehensive OCM strategy and plan</li><li>
Conduct stakeholder analysis and impact assessments</li><li>
Define and manage change readiness activities</li><li>
Identify and mitigate resistance to change</li><li>
Establish change champions network</li></ul><h3 class="jobSectionHeader">
Training &amp; Enablement</h3><ul><li>
Design and deliver end-user and admin training programs</li><li>
Develop training materials (guides, videos, job aids, SOPs)</li><li>
Conduct live and virtual training sessions</li><li>
Support train-the-trainer programs</li><li>
Ensure role-based training across ITSM, ITAM, CMDB, and Service Portal</li></ul><h3 class="jobSectionHeader">
Communications</h3><ul><li>
Develop and execute a communication strategy</li><li>
Create email campaigns, newsletters, and announcements</li><li>
Coordinate with leadership to drive adoption messaging</li></ul><h3 class="jobSectionHeader">
Adoption &amp; Metrics</h3><ul><li>
Define and track adoption KPIs<ul><li>
User engagement</li><li>
Portal usage</li><li>
Ticket resolution improvements</li></ul></li><li>
Conduct post-implementation user feedback sessions</li></ul><h3 class="jobSectionHeader">
Collaboration</h3><ul><li>
Work closely with:<ul><li>
Program Manager</li><li>
ServiceNow Architects &amp; Developers</li><li>
Business Analysts</li><li>
Service Desk leadership</li></ul></li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
Bachelor&rsquo;s degree (Business, IT, HR, Communications, or related)</li><li>
5&ndash;8+ years in OCM, training, or transformation programs</li><li>
Experience with ServiceNow implementations or ITSM platforms</li><li>
Experience with large enterprise or government environments</li><li>
Strong communication and facilitation skills</li></ul><h3 class="jobSectionHeader"> 
Preferred Qualifications</h3><ul><li>
Certification in OCM frameworks (e.g., Prosci, ADKAR)</li><li>
ServiceNow exposure (ITSM, Portal, CMDB)</li>
Experience with tool migration (e.g., CA Service Desk<li> ServiceNow)</li><li>
Familiarity with ITIL framework</li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

ServiceNow Organizational Change Management (OCM) Specialist / Trainer

Keeta

<div>
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and Saudi Arabia.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Customer Service Training Specialist
 
 to design, deliver, and continuously improve training programs that empower frontline teams and drive exceptional customer experiences across the region.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Training Design &amp; Framework Development
 
 
 <ul>
 <li>
 Design and develop training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets.
 </li>
 <li>
 Partner with stakeholders to build and evolve Keeta&rsquo;s customer service training framework aligned with operational and cultural standards.
 </li>
 </ul>
 
 
 Training Needs Analysis &amp; Insights
 
 
 <ul>
 <li>
 Conduct end-to-end training needs analysis using performance data, QA audits, and agent feedback.
 </li>
 <li>
 Identify skill and knowledge gaps and translate insights into targeted training solutions.
 </li>
 </ul>
 
 
 Training Delivery &amp; Facilitation
 
 
 <ul>
 <li>
 Deliver engaging onboarding and ongoing training sessions covering processes, product knowledge, and soft skills.
 </li>
 <li>
 Adapt delivery styles to suit multilingual and multicultural audiences.
 </li>
 </ul>
 
 
 Evaluation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Measure training effectiveness through assessments, knowledge checks, and performance metrics.
 </li>
 <li>
 Provide actionable insights to continuously enhance learning programs.
 </li>
 </ul>
 
 
 On-the-Floor Engagement &amp; Vendor Collaboration
 
 
 <ul>
 <li>
 Work closely with frontline teams through floor observations, coaching, and listening activities to identify operational pain points.
 </li>
 <li>
 Partner with BPO training teams to ensure consistency and quality of training delivery across all sites.
 </li>
 </ul>
 
 
 Governance &amp; Reporting
 
 
 <ul>
 <li>
 Manage training certification processes, assessments, and documentation.
 </li>
 <li>
 Track training KPIs and prepare weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 2&ndash;3 years of experience in training design and delivery, ideally within customer service or BPO environments.
 </li>
 <li>
 Strong proficiency in
 
 Urdu and English
 
 (Arabic is a plus).
 </li>
 <li>
 Advanced skills in instructional design, data analysis, and reporting.
 </li>
 <li>
 Comfortable engaging with frontline teams and stakeholders.
 </li>
 <li>
 Willingness to travel across GCC and other regions as required.
 </li>
 </ul>
 
 
 
 
 
 Why Join Keeta?
 
 
 
 
 Regional &amp; Global Exposure
 
 &ndash; Build training programs that impact customer service teams across multiple markets.
 
 
 🎓
 
 High Ownership &amp; Impact
 
 &ndash; Shape learning strategies that directly influence service quality and performance.
 
 
 
 Career Growth
 
 &ndash; Grow with a fast-scaling, globally expanding organization.
 
 
 
 Collaborative Culture
 
 &ndash; Work with passionate teams committed to excellence and continuous improvement.
 
 
 
 
 
 
 Location:
 
 Lahore, Pakistan
 
 
 Apply now or connect with our Talent Team to learn more.
 
 
 #TrainingJobs #CustomerService #L&amp;D #BPO #CX #HiringNow #Keeta
 
</div>

Training Specialist - Customer Service

CarMax

<div>6095 - Denton - 4200 S I-35E, Denton, Texas, 76210
CarMax, the way your career should be!
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do &ndash; Essential Responsibilities
<ul><li>Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications</li><li>
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals</li><li>
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory</li><li>
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards</li><li>
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management</li><li>
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing</li></ul>
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Demonstrate exceptional communication skills</li><li>
Display confidence in self, the product and CarMax</li><li>
Ability to build and maintain strong relationships</li><li>
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun</li><li>
Balance the needs of the Customer and the business when making decisions</li><li>
Seek to fully understand and meet Customer needs</li><li>
Create win-win solutions to Customer issues</li><li>
Get work done well, on time and follow the right process</li><li>
Drive work processes and pay close attention to detail</li><li>
Perform multiple duties in a high energy, fast-paced working environment</li><li>
Read, interpret and transcribe data in order to maintain accurate records</li><li>
Lift objects that weigh as much as 25 lbs.</li></ul>
Education and/or Experience<ul><li>
High School Diploma, or equivalent</li><li>
Sales and customer service experience, in an area such as retail, preferred</li><li>
Valid Driver&rsquo;s License</li><li>
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Customer Specialist in Training

Front Office Specialist- Training Provided!

Upland Software

<div>At Upland Software, you&rsquo;ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work&mdash;and as we keep growing and evolving our workplace, that won&rsquo;t change. We&rsquo;re passionate. We&rsquo;re proactive. We take pride in our work, and we love a good challenge. Sound like you?

We are looking for a team member to play an integral role within our Upland Professional Services organization. In this role, you will deliver a variety of training sessions both in person (periodically) and virtually (often) for both new and existing customers. You will play a key role in representing the user&rsquo;s experience by providing input to the Product team on new features, be among the first to learn about product releases and then create education experiences for the customer community to learn about the new features. You will assist with the planning, development, and maintenance of new training for our Qvidian product line. This position also includes managing small projects and implementations, which requires attention to detail, organizing multiple projects simultaneously and completing tracking and reporting tasks. You must be extremely tech-savvy with a hunger and curiosity to learn new technology quickly. This is a highly customer-focused role, where having the motivation and high-energy to ensure our customers understand how to use our products to succeed at getting their work done faster will be the key to your success. 


Primary Responsibilities:
<ul>
<li>Deliver tailored product training to customers virtually and in-person</li>
<li>Constantly evaluate and innovate to improve existing training and implementation services</li>
<li>Assist with the development and management of training materials</li>
<li>Stay current on tools, technology, project management and training methodologies</li>
<li>Be the early adopter of all new features released</li>
<li>Provide product feedback to product management</li>
<li>Travel to client locations as needed (10%)</li>
<li>Project manage customer engagements and implementations ensuring that the service is high quality and completed on time and within budget.</li>
<li>Perform other duties as required</li></ul> 


Requirements:
<ul>
<li>Minimum three (3+) years of experience delivering professional training through classroom or web-based training</li>
<li>Excellent presentation skills in all delivery formats, in-person, online, over the phone</li>
<li>Learns new technologies quickly with self-directed initiative, taking advantage of all available resources and seeking additional resources when needed</li>
<li>Curiosity to understand not just how-to use a product, but why-to and translating that into stories to use in training sessions</li>
<li>Passion to make customers successful through the training experiences. The ability to understand their pain points and translate that into powerful and meaningful training sessions</li>
<li>The ability to apply adult learning principles to the delivery of courses</li>
<li>High level of flexibility, creativity, and dependability</li>
<li>Strong verbal and written communication skills</li>
<li>Proven ability in being self-motivated with excellent time management and organization skills</li>
<li>Ability to establish and build effective working relationships with internal and external customers</li></ul> 


Desired Skills:
<ul><li>Prior experience delivering remote training courses</li>
<li>Prior experience delivering software training to a client audience</li>
<li>Understanding of the RFP manager persona/role or process</li>
<li>Training certification or education in adult learning</li>
<li>Comfortable leading meetings attended by individual contributors through C-level executives</li>
<li>Experience in creating, maintaining and executing project plans for small and medium projects</li>
<li>Ability to create and implement processes</li>
</ul>
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.</div>

Trainer

My Toy Wagon

We are looking for a confident and experienced Cold Calling Specialist to help expand partnerships with schools across the United States. Our business focuses on providing educational toys, learning tools, and school-friendly products that support classroom learning and student development.Your role will be to contact schools, introduce our products, build interest, and collect contact information (emails) for the appropriate decision-makers so our team can follow up.Key Responsibilities<ul><li>Make outbound cold calls to elementary schools, preschools, daycare centers, and educational institutions</li><li>Introduce our educational toys and learning products and explain how they benefit classrooms and students</li><li>Speak with principals, administrators, teachers, or purchasing coordinators</li><li>Identify potential buyers interested in sourcing toys or learning tools</li><li>Collect and verify contact emails for follow-up and onboarding</li><li>Record call outcomes and maintain organized lead information</li><li>Set up opportunities for our team to continue the conversation with interested schools</li></ul>Requirements<ul><li>Proven experience in cold calling or telemarketing</li><li>Experience contacting schools, daycare centers, or educational institutions is highly preferred</li><li>Excellent spoken English and communication skills</li><li>Comfortable speaking with decision-makers</li><li>Ability to handle objections and maintain a friendly, professional tone</li><li>Strong organizational skills to track leads and contacts</li><li>Experience with CRM tools or spreadsheets is a plus</li></ul>Ideal Candidate<ul><li>Confident communicator who enjoys talking to people</li><li>Persistent and results-driven</li><li>Able to make a high volume of calls daily</li><li>Experience in B2B outreach, education sector sales, or toy/learning product sales is a big advantage</li><li>Must be willing to work in Pacific Standard Time as a dedicated staff for 8 hours a day US Timings</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: Remote

Cold Calling Specialist – School Outreach (Education / Toy & Learning Products)

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