customer training specialist

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س9,000 - ر.س17,000 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 <br/>
 <br/>
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
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 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
  </li>
  <li>
   Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
  </li>
  <li>
   Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
  </li>
  <li>
   Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
  </li>
  <li>
   Participate in Quality Calibrations sessions
  </li>
  <li>
   Provide recommendations for procedural improvements (NHT student feedback)
  </li>
  <li>
   Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge and Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have 5+ years of experience in customer service, with a proven track record of success
  </li>
  <li>
   You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
  </li>
  <li>
   You have a bachelor's degree in a related field (e.g. communication, psychology, business)
  </li>
  <li>
   You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
  </li>
  <li>
   You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
  </li>
  <li>
   You are able to work independently and as part of a team.
  </li>
  <li>
   You have Excellent organizational and time management skills.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with designing and facilitating virtual and face to face training.
  </li>
  <li>
   Knowledge of adult learning principles and instructional methodologies in training and development.
  </li>
  <li>
   Experience with learning management systems (LMS or LXP).
  </li>
  <li>
   Certification in customer service training or related soft skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Customer Service Trainer - KSA Residence

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><p><b>TCS Hyderabad Hiring for Customer Data Specialist</b></p>
<p>
Role:<b> Customer Data Specialist</b></p>
<p>
Experience:<b> 5-8 Years</b></p>
<p>
Job Location: <b>Hyderabad</b></p>
<p><b>
Eligibility:</b></p>
<ul><li>Minimum 15 years of regular, full-time education (10 + 2 + 3)</li></ul>
<ul><li>Should be flexible with night shifts &amp; rotation shifts</li></ul>
<p><b>
Required Skills</b></p>
<ul><li>SMAX Configuration &amp; Operations: Service contract, part, technician &amp; stocking location setup; scheduled and unscheduled WO creation.</li></ul>
<ul><li>SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP&ndash;SMAX location integration.</li></ul>
<ul><li>Service Operations: ATP validation, SW version update coordination, and SAP&ndash;SMAX data synchronization.</li></ul>
<ul><li>Expertise in service order lifecycle management, including master data configuration.</li></ul>
<ul><li>Analytical skills to evaluate ATP, IB accuracy, and service readiness.</li></ul>
<ul><li>Effective coordination with service, logistics, and technical teams.</li></ul>
<ul><li>High attention to detail in system configuration and master data governance.</li></ul>
<p><b>
Key Responsibilities</b></p>
<ul><li><b> </b>Own and ensure end-to-end accuracy of service master data across SAP and SMAX.</li></ul>
<ul><li>Act as a key operational support for service contracts, Installed Base, and work order management.</li></ul>
<ul><li>Ensure seamless SAP&ndash;SMAX integration for customers, technicians, locations, and parts.</li></ul>
<ul><li>Proactively identify and address gaps in service setup, parts readiness, and system configuration.</li></ul>
<ul><li>Support continuous improvement through process standardization, system enhancements, and data audits.</li></ul>
<ul><li>Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.</li></ul>
<ul><li>Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.</li></ul>
<ul><li>Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.</li></ul>
<ul><li>Willingness to work in US shift timings</li></ul>
<ul><li>Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.</li></ul>
<ul><li>Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.</li></ul>
<ul><li>Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.</li></ul>
<ul><li>Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.</li></ul>
<ul><li>Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.</li></ul>
<ul><li>Perform New IB setup along with SAP /SMAX location configuration.</li></ul>
<ul><li>Conduct ATP (Available-to-Promise) checks to support service and parts availability.</li></ul>
<ul><li>Manage SW version updates and related system configuration changes.</li></ul>
<ul><li>Ensure accuracy and governance of SMAX part setup and service-related master data.</li></ul>
</div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>404304</div>
</div><div><div><b>Desired Skills</b></div>
<div>Master Data Management | Supply Chain</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

Customer Data Specialist

NICE ONE

<div><p><b>Job Summary</b></p>
<p>
We are seeking a dedicated and experienced Retail Training Specialist to join our retail operations team. This role is responsible for designing, delivering, and evaluating training programs that equip store teams with the product knowledge, sales techniques, and customer service skills needed to deliver outstanding in-store experiences. The ideal candidate has retail training experience, strong presentation and coaching skills, and a collaborative, results-oriented approach to developing frontline talent.</p>
<p></p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul>
<li><p>Develop, update, and maintain training materials, curricula, e-learning modules, and job aids that reflect current product lines, promotions, sales processes, and company policies.</p>
</li><li><p>Deliver engaging instructor-led training, workshops, and coaching sessions for store leaders and sales associates in classroom and store environments.</p>
</li><li><p>Conduct new-hire onboarding and role-specific training to ensure consistent knowledge and capability across the retail network.</p>
</li><li><p>Assess training effectiveness through evaluations, observations, assessments, and performance metrics; recommend and implement improvements to close performance gaps.</p>
</li><li><p>Partner with store management and regional teams to identify learning needs, prioritize training initiatives, and support rollout of new products, processes, and promotions.</p>
</li><li><p>Provide one-on-one coaching and mentoring to associates to improve sales techniques, customer service, product demonstration, and POS proficiency.</p>
</li><li><p>Manage training schedules, track attendance and completion rates, and maintain accurate training records and reports.</p>
</li><li><p>Support talent development initiatives by helping to identify high-potential employees and contributing to succession planning and career-pathing activities.</p>
</li><li><p>Ensure all training content and delivery comply with company standards, brand guidelines, and local regulatory requirements.</p>
</li><li><p>Participate in pilot programs and continuous improvement efforts to enhance learning delivery, instructional design, and learner engagement.</p>
</li></ul><p></p><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3>
<ul>
<li><p>Bachelor&rsquo;s degree in Education, Human Resources, Business, or a related field preferred; equivalent experience considered.</p>
</li><li><p>Minimum 2 years of experience in retail training, learning and development, or a comparable customer-facing training role, preferably within a retail environment.</p>
</li><li><p>Experience developing training materials and delivering instructor-led and virtual training sessions.</p>
</li><li><p>Legal authorization to work in the hiring country.</p>
</li></ul><p></p><h3 class="jobSectionHeader"><b>Required Skills</b></h3>
<ul>
<li><p>Excellent verbal and written communication skills in Arabic and/or English; additional languages are an advantage.</p>
</li><li><p>Strong facilitation, coaching, and presentation skills with the ability to engage diverse learner groups.</p>
</li><li><p>Proven ability to assess learning needs, measure training effectiveness, and translate insights into actionable improvements.</p>
</li><li><p>Comfortable using learning management systems (LMS), authoring tools, and virtual meeting platforms; proficiency with MS Office (PowerPoint, Excel, Word).</p>
</li><li><p>Organized, detail-oriented, and able to manage multiple training projects and schedules across stores and regions.</p>
</li><li><p>Strong interpersonal skills and a collaborative mindset to work effectively with store teams, operations, and HR partners.</p>
</li><li><p>Ability to travel regionally and work flexible hours, including occasional evenings or weekends, to support store training needs.</p>
</li></ul><p></p><p>Our company is committed to creating an inclusive workplace. We welcome applications from all qualified candidates and will provide reasonable accommodations during the recruitment process upon request.</p></div>

Retail Training Specialist

Awami Financial (Private) Limited

<p>The Trainer is responsible for developing and delivering training programs to new and existing call center agents. The role ensures agents are well-equipped with communication skills, product knowledge, customer handling techniques, and system proficiency to meet performance standards and deliver quality service.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct onboarding training for new call center agents on company policies, processes, and systems.</li><li>Deliver job-specific training covering communication skills, customer service etiquette, call handling procedures, and script adherence.</li><li>Train agents on CRM systems, call center tools, and workflows.</li><li>Prepare and update training materials, presentations, manuals, assessments, and SOPs.</li><li>Evaluate trainees through quizzes, role plays, mock calls, and assessments to gauge readiness.</li><li>Work closely with Team Leads, QA, and Operations to ensure training content aligns with current needs and trends.</li><li>Maintain training attendance, performance records, and daily/weekly batch reports.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree preferred.</li><li>Proven experience as a Trainer or Senior Agent in a call center environment.</li><li>Strong communication, presentation, and facilitation skills.</li><li>Good understanding of call center operations, customer service techniques, and system workflows.</li><li>Ability to design engaging training material.</li><li>Strong analytical and reporting skills.</li><li>Excellent command of MS Office and training tools.</li><li>Ability to manage multiple batches and handle large groups confidently.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Trainer- Call Centre

The Home Depot

<div><p><b>Position Purpose:</b></p><p>
The Customer Training Manager is responsible for developing and delivering engaging, high-quality instructional content for The Home Depot&rsquo;s How-To Workshops program. This customer-facing role requires a dynamic on-camera presence, DIY skills, and the ability to translate technical concepts into easy-to-understand, hands-on learning experiences for a wide range of customers. The Customer Training Manager educates customers through pre-recorded videos that are distributed across various digital platforms and social channels, while also answering customers' DIY questions via live chat and email. Some evening and weekend work is required to support the live workshop schedule. This end-to-end position includes scripting, set building, prop procurement, on-camera delivery, and close collaboration with production to ensure content is accurate, polished, and aligned with business goals. Success in this role requires adaptability, as priorities and formats often shift to meet evolving customer and business needs. By empowering customers through education, this role brings The Home Depot&rsquo;s DIY spirit to life&mdash;one project at a time.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
20% Administrative Support - Administrative (calendar planning, attendance/roster management, communication with customers)</li><li>
20% Collaboration/Partnership - Partnering with the cross functional teams to serve as a subject matter expert in the creation of training materials and/or serving as project lead; Partnering with cross functional teams to create and prepare sets for workshop delivery</li><li>
60% Training and Development - Delivery and recording of training and development programs</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically reports to Sr. manager External Delivery</li><li>
This Position has 0 Direct Reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><div>
Strong on-camera presence, especially in customer-facing, educational contexts.</div></li><li><div>
Comfortable serving as a public-facing presence on social media, including appearing in videos and other digital content that represents the brand.</div></li><li><div>
Ability to translate complex technical concepts into clear, engaging learning experiences for diverse audiences.</div></li><li><div>
5+ years of experience in adult learning, training, The Home Depot, corporate education, or a related field.</div></li><li><div>
Demonstrated ability to collaborate effectively with team members and cross-functional partners.</div></li><li><div>
Excellent written and verbal communication skills, particularly with customers.</div></li><li><div>
Strong research skills to stay current on products, techniques, and to develop accurate training content.</div></li><li><div>
Demonstrated DIY skills and hands-on experience with home improvement projects and/or set building.</div></li><li><div>
Adaptability to shifting project priorities, formats, and deadlines, with the ability to problem-solve and ensure deliverables are met.</div></li><li><div>
Demonstrated ability to take ownership of projects, manage time effectively, and deliver high-quality work in a fast-paced environment.</div></li><li><div>
Proficiency with delivery platforms, Microsoft Office Suite, and other administrative tools.</div></li><li><div>
Ability to work occasional evenings and weekends.</div></li><li><div>
Willingness to learn and grow within the role.</div></li><li><div>
Bilingual (Spanish-speaking) is a plus.</div></li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
1</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented</li><li>
Manages Ambiguity</li><li>
Collaborates</li><li>
Cultivates Innovation</li><li>
Plans and Aligns</li><li>
Situational Adaptability</li><li>
Builds Networks</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Approachability</li><li>
Time Management</li></ul></div>

Customer Training Manager

Wave 2.0

<p><b>Job Description:</b><br/>We are looking for an experienced Call Center Trainer to join our team for ACA (Affordable Care Act) and Medicare campaigns. The ideal candidate should have at least 1 year of relevant experience and strong knowledge of US healthcare campaigns. You will be responsible for training new hires, improving agent performance, and ensuring quality standards are met.</p><p><b>Responsibilities:</b></p><ul><li>Conduct training sessions for new and existing agents on ACA &amp; Medicare campaigns</li><li>Develop training materials, scripts, and call handling techniques</li><li>Monitor agent performance and provide coaching/feedback</li><li>Ensure compliance with campaign requirements and policies</li><li>Conduct mock calls, role-plays, and assessments</li><li>Identify training needs and improve team productivity</li><li>Coordinate with QA and Operations teams for performance improvement</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience as a trainer in a call center (ACA/Medicare preferred)</li><li>Strong communication and presentation skills</li><li>Good understanding of US healthcare campaigns</li><li>Ability to handle a team and improve performance</li></ul><p><b>Contact:</b><br/>WhatsApp: +92 334 4305255</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>Trainer: 1 year (Required)</li></ul><p>Work Location: In person</p>

Trainer (Call center)

Green Construction Services

<p><b>We&rsquo;re looking for a high-energy leader who can motivate canvassers, set the tone in the field, and help drive roof inspection appointments door-to-door.</b></p><p><b>Who We Are</b></p><p>We are a fully licensed, fully insured, industry-certified restoration and emergency services company with more than 35 years of experience. Our reputation is built on being thorough, straightforward, and committed to excellence. We take pride in clear communication, dependable service, and delivering high-quality work our clients and partners can trust.</p><p><b>Position Overview</b></p><p>We are hiring a <b>Canvass Lead</b> to lead and develop a team of door-to-door canvassers responsible for setting roof inspections.</p><p>This is a hands-on field leadership role for someone who brings strong energy, leads by example, and knows how to keep a team motivated and producing. The right person is competitive, relatable, team-focused, and comfortable holding people accountable while building a winning culture.</p><p>This is not a sit-back management position. You will be in the field with the team, helping improve conversations at the door, reinforcing standards, and driving qualified roof inspection appointments.</p><p><b>Responsibilities</b></p><ul><li>Lead and support a team of canvassers setting roof inspections door-to-door</li><li>Train new team members through paid training and field coaching</li><li>Lead by example with attitude, urgency, and consistency</li><li>Keep team energy high and help build a competitive, team-first culture</li><li>Hold canvassers accountable to daily activity and performance expectations</li><li>Help improve confidence, communication, and appointment-setting ability</li><li>Support daily field execution and overall team production goals</li></ul><p><b>Qualifications</b></p><ul><li>Strong leadership presence</li><li>High-energy and motivated</li><li>Competitive mindset with a team-first attitude</li><li>Comfortable working outdoors and in the field</li><li>Strong communication and people skills</li><li>Reliable, coachable, and results-driven</li><li>Experience in canvassing, door-to-door sales, roofing, or team leadership is a plus</li></ul><p><b>What We Offer</b></p><ul><li>Paid training</li><li>Performance-based compensation</li><li>Leadership growth opportunity</li><li>Fast-paced, team-oriented environment</li><li>Strong earning potential for the right candidate</li></ul><p><b>Why Join Us</b></p><p>This role is built for someone who wants more than just a title. It is for a leader who wants to help a team grow, compete at a high level, and create real momentum in the field. If you can bring energy, lead from the front, and help others perform, this is a strong opportunity to grow with us.</p><p>Apply If You Are</p><ul><li>Competitive</li><li>Coachable</li><li>Team-focused</li><li>High-energy</li><li>Ready to lead by example</li><li>Motivated by performance and growth</li></ul><p>Pay: $66,029.82 - $79,519.78 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid training</li></ul><p>Work Location: Hybrid remote in Lakeland, FL 33811</p>

Canvass Lead: Paid Training | Performance-Based Compensation

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