customer training specialist

Tabby | تابي

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   Department:
  </strong>
  Customer Support Ops
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   Location:
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  KSA
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   Compensation:
  </strong>
  ر.س11,000 / month
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 </p>
 <strong>
  Description
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  <br/>
 </strong>
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
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 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
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  Key Responsibilities
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   Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
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   Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
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   Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
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   Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
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   Participate in Quality Calibrations sessions
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   Provide recommendations for procedural improvements (NHT student feedback)
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   Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
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  </li>
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  Skills, Knowledge and Expertise
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   You have 5+ years of experience in customer service, with a proven track record of success
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   You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
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   You have a bachelor's degree in a related field (e.g. communication, psychology, business)
  </li>
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   You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
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   You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
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   You are able to work independently and as part of a team.
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   You have Excellent organizational and time management skills.
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  Preferred qualifications:
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 </strong>
 <ul>
  <li>
   Experience with designing and facilitating virtual and face to face training.
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   Knowledge of adult learning principles and instructional methodologies in training and development.
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   Experience with learning management systems (LMS or LXP).
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   Certification in customer service training or related soft skills.
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Customer Service Trainer - KSA Residence

Experts Communication

<p><b>Job Title:</b> Trainer &ndash; Call Center<br/><b>Location:</b> Karachi (On-site)<br/><b>Company:</b> Experts Communication</p><p><b>About Us:</b><br/>Experts Communication is a dynamic BPO and IT services company committed to excellence in customer engagement and employee development. We believe that great teams are built through consistent learning, practical exposure, and strong communication skills.</p><p><b>Position Overview:</b><br/>We are seeking a <b>professional Trainer</b> with a proven track record in <b>training employees for cold calling, telesales, and client communication</b>. The ideal candidate will be responsible for improving the performance of our sales and support teams through structured training sessions, real-time coaching, and performance evaluations.</p><p><b>Key Responsibilities:</b></p><ul><li>Design, develop, and deliver effective training sessions focused on cold calling, lead generation, and customer communication.</li><li>Conduct onboarding training for new hires and refresher sessions for existing employees.</li><li>Evaluate team performance and identify skill gaps to recommend targeted training programs.</li><li>Provide hands-on call coaching, role plays, and live call feedback to enhance conversion skills.</li><li>Develop training materials, scripts, and SOPs tailored to company objectives.</li><li>Collaborate with Team Leads and HR to assess training needs and measure training effectiveness.</li><li>Keep track of training metrics, progress reports, and maintain employee performance records.</li><li>Stay updated with industry trends and modern communication techniques to keep the training content relevant and impactful.</li></ul><p><b>Requirements:</b></p><ul><li><b>Proven experience (2&ndash;4 years)</b> as a Trainer in a BPO, call center, or sales environment.</li><li>Strong command over English communication and sales pitching skills.</li><li>Deep understanding of <b>cold calling dynamics</b>, client handling, and objection management.</li><li>Excellent presentation, interpersonal, and motivational skills.</li><li>Ability to engage, inspire, and drive behavioral improvement among employees.</li></ul><p><b>Why Join Us?</b></p><ul><li>Opportunity to train and develop high-performing teams in a growing organization.</li><li>Supportive management and a performance-driven environment.</li><li>Competitive salary and growth opportunities.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Trainer – Call Center (Cold Calling)

Wellfleet

<div><p>Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life &ndash; from grade school to college to the workplace.
</p><p>Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation&rsquo;s leading providers of health and accident insurance products to the higher education market.
</p><p>Are you an experienced Customer Service Trainer with a passion and enthusiasm to train others? If so, we want you to come join our dynamic team of professionals!</p>
<p>The Customer Service Trainer is responsible for developing, maintaining, and delivering new hire training and continuing education within the department. This includes maintaining content, analysis, and organization of information within the knowledge management database to ensure the simplest and most efficient path for users to find information quickly and easily. The CS Trainer works with key stakeholders in other departments to ensure the release of quality content within the database. In addition, this position works closely with the Customer Service Leadership Team. Aligns database content to effectively develop department training while working to facilitate sustainable, measurable, continuous process improvement at the individual and department level. This role will be results focused on high quality customer interactions, improved financial performance and increased customer satisfaction, while consistently meeting internal control standards.</p>
<p><b>In this role, you will&hellip;
</b></p><ul><li>Work in collaboration with the Customer Service Leadership Team to develop and maintain training materials</li><li>
Provide customer service training including creating and reviewing materials, scoring exercises and quizzes, scheduling call shadowing and conducting post training surveys</li><li>
Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies</li><li>
Formulate teaching outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops</li><li>
Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops</li><li>
Test trainees to measure progress and to evaluate effectiveness of training</li><li>
Report on the progress of employees under guidance during training periods</li><li>
Maintain trainee records</li><li>
Coordinate training and workflow efforts with the Claims Trainer to ensure processes are aligned
</li><li>Make recommendations to improve training, workflow processes, policies, and procedures</li><li>
Listen to recorded calls and logged call notes of trainees to assess accurate delivery of call content and soft skills</li><li>
Provide feedback to supervisors and managers related to training</li><li>
Develop and maintain a consistent infrastructure and style guide to manage and deliver content via the <i>Customer Service Knowledge Database</i></li><li>
Develop and maintain best practice guidelines for content development, process documentation, document review, editing and approval</li><li>
Provide independent decision-making and analysis of source materials to develop content in the database</li><li>
Collaborate with key stakeholders to develop and review content via a timely and documented process</li><li>
Manage communications with internal stakeholders/departments to ensure updated and new information is developed timely for the database
</li><li>Manage all requests submitted for database updates and/or modifications</li><li>
Create, update, and maintain Customer Service Knowledge Database training materials and modules</li><li>
Perform other duties as assigned.</li></ul>
<p><b>We are looking for candidates with&hellip;
</b></p><ul><li>Bachelor&rsquo;s degree in healthcare, business, or related field, and 3+ years of experience in health plan customer service with thorough understanding of benefits and policy interpretation, or equivalent combination of education and experience</li><li>
Minimum of 1 year training experience</li><li>
Excellent verbal, written and interpersonal communication skills</li><li>
Responsible, and dependable with exceptional attention to detail</li><li>
Strong analytical, judgement/critical thinking, decision-making and problem-solving skills</li><li>
Strong organizational skills and the ability to manage multiple tasks with competing priorities in a fast-paced environment</li><li>
A strong work ethic and sense of responsibility for your teammates and our members</li><li>
Strong ability to multitask while maintaining integrity and quality of service</li><li>
A strong understanding of accident and health insurance products</li><li>
Self-motivated with the ability to work independently, with very little supervisory direction</li><li>
A strong understanding of health insurance call center business practices</li><li>
Ability to analyze data and identify trends and translate into individual or team training</li><li>
Proficient in MS Office Suite, specifically Word, Excel, PowerPoint, and Outlook.</li></ul>
<p><b>Why Wellfleet?
</b></p><p>Here at Wellfleet, we foster a culture of growth that enables engaged and high-performing professionals to be empowered to deliver our mission and vision.
</p><p>Our employees are a team devoted to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value.</p>
<p>Wellfleet offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.
</p><p>Are you interested in exploring a career at Wellfleet? Explore our open positions.
</p><p><b>General:
</b></p><p>Wellfleet is part of the MedPro Group family. As such, all Wellfleet team members are employees of MedPro Group Inc. We are an Equal Opportunity Employer. The annual gross base salary range is $58,000 to $68,000. This range anticipates the low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate&rsquo;s qualifications, skills and competencies. Salary is one component of Wellfleet&rsquo;s total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed overview, visit our careers website at: wellfleetinsurance.com/about/careers. #LI-KS1 #LI-Remote</p></div><p></p>

Customer Service Trainer

Blue Cross and Blue Shield of Kansas

<div>Under the direction of leadership, the Customer Service Trainer will facilitate and guide learners through interactive training programs to prepare customer service employees to perform job duties such as responding to customer inquiries and resolving issues or complaints. Additionally, the Customer Service Trainer will support the customer service center by providing assistance and collaboration for continuous learning and improvement of customer service employees.<br>
<br>
&ldquo;This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas, Missouri or be willing to relocate to another approved state as a condition of employment.&rdquo;<br>
<br>
Why Join Us?<br>
<br>
<ul><li>Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.</li><li>Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.</li><li>Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.</li><li>Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.</li><li>Stability: 80 years of commitment, compassion, and community</li><li>Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.</li></ul><br>
Compensation<br>
<br>
$27.08- $33.80<br>
Non- Exempt 13<br>
<ul><li>Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.</li></ul><div></div><div>
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.</div><div></div><div>
What you&rsquo;ll do</div><div></div><div>
Responsibilities:</div><div></div><ul><li>
Facilitate, lead, and coach learners through training courses via hybrid and virtual modes of communication.</li><li>
Support, lead, and coach learners during post class activities and through the nesting period.</li><li>
Support the identification and prioritization of learning needs by analyzing performance and data to identify gaps in learning.</li><li>
Develop and modify training content to make it interactive and engaging while ensuring maximum absorption of prioritized material.</li><li>
Test learners for comprehension and skill execution of defined objectives.</li><li>
Manage class dynamics and ensure appropriate corrective action when necessary to create an effective learning environment.</li><li>
Support internal customer service clients by answering questions and coordinating with other areas to resolve inquires and improve the customer experience.</li><li>
Develop and maintain an understanding of industry best practices and adult learning techniques through ongoing education and research.</li><li>
Perform assigned job-related duties as required, including any special projects.</li></ul><div></div><div>
What you need</div><div></div><div>
 Knowledge/Skills/Abilities:</div><ul><li>
Effective communication and facilitation skills to build relationships, foster loyalty, and coach learners. Provide guidance and direction in a clear, concise, and compelling manner.</li><li>
Work with guidance to motivate customer service employees to learn, grow, and develop so they can obtain the knowledge and experience they need to help the organization reach its goals.</li><li>
Work with guidance to plan, organize, prioritize, and oversee training activities to efficiently meet business objectives.</li><li>
Exercise sound business judgment in a team environment and independently, while having the motivation and interpersonal skills necessary to effectively resolve problems and build relationships.</li><li>
This position is required to obtain and maintain a Life, Accident and Health license through the Kansas Insurance Department.</li></ul><div></div><div>
Education and Experience:</div><div></div><div>
Required:</div><ul><li>
High school diploma or equivalent.</li><li>
Must have prior leadership or training experience, or two years Customer Service experience with BCBSKS.</li></ul><div></div><div>
Preferred:</div><ul><li>
Hold a knowledge of three lines of business, with one line of business either being Traditional or Direct Enrolled.</li></ul><div></div><div>
Physical Requirements</div><div></div><ul><li>
When training, required to be in front of a classroom (virtually and/or in person) 90% of their day.</li></ul><div></div><div>
Benefits &amp; Perks</div><ul><li>
Base pay is only one component of your competitive Total Rewards package:<ul><li>
Incentive pay program (EPIP)</li><li>
Health/Vision/Dental insurance</li><li>
6 weeks paid parental leave for new mothers and fathers</li><li>
Fertility/Adoption assistance</li><li>
2 weeks paid caregiver leave</li><li>
5% 401(k) plan matching</li><li>
Tuition reimbursement</li><li>
Health &amp; fitness benefits, discounts and resources</li></ul></li></ul><div></div><div>
Our Commitment to Connection and Belonging</div><div></div><div>
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.</div><div></div><div>
Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.</div></div>

Chalhoub Group

Overview <p><b>INSPIRE EXHILARATE DELIGHT</b></p><p>For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.</p><p>Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.</p><p>Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.</p> What you'll be doing <p>At Chalhoub we express the exceptional! Working as a Luxury Tech Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.</p><ul><li>Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Provide accurate information about Dyson products, services, and promotions.</li><li>Assist customers with troubleshooting, product setup, and usage guidance.</li><li>Handle customer complaints and resolve issues to ensure customer satisfaction.</li><li>Document customer interactions and maintain accurate records.</li><li>Collaborate with team members to ensure a seamless customer experience.</li><li>Participate in ongoing training and development programs.</li></ul> What you'll need to succeed <ul><li>College degree preferred.</li><li>Strong communication skills, both verbal and written.</li><li>Excellent interpersonal skills and a customer-centric attitude.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Proficiency in using computers and customer service software.</li><li>Technical background is preferred</li></ul> What we can offer you <p>With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> We Invite All Applicants to Apply <p>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p><img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lRSsPJOomKstBTq3A5vd%2bwno" width="0" height="0" />

Customer Care Trainee- Dyson

Vantage Point Real Estate

<p><b>Company Description</b></p><p>The VP Realty is an international real estate consultancy that provides exceptional service within the International Real Estate Industry. With years of experience, we offer reliable and strategic real estate investment opportunities to international corporates and individuals worldwide. Our dedicated and experienced team of in-house property experts and strategic partners ensure that we understand the needs of our clients and find the perfect property to suit their specific requirements.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Sales Specialist located in Muscat. The Sales Specialist will be responsible for daily sales activities, including customer communication, providing exceptional customer service, delivering sales training, and managing sales operations. The Sales Specialist will also play a key role in sales management and strategy.</p><p><b>Qualifications</b></p><ul><li>Strong communication and interpersonal skills</li><li>Experience in customer service and sales</li><li>Ability to deliver sales training and provide guidance to sales teams</li><li>Knowledge and experience in sales management</li></ul><p>Additional beneficial qualifications and skills:</p><ul><li>Experience in the real estate industry</li><li>Knowledge of international real estate investment opportunities and trends</li><li>Bilingual or multilingual proficiency</li><li>Proven track record of success in sales</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO400.000 - RO600.000 per month</p>

Real Estate Sales Executive

Mars EC

<p>Job description:</p><p>Job Title: Italian Speaker - Customer Support Specialist</p><p>Location: 6 October &ndash; On-site</p><p>Job Type: Full-time</p><p>About the Role</p><p>We are looking for an Italian speaker to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a smooth customer experience.No previous experience is required &ndash; we will provide full training. If you are motivated, a quick learner, and passionate about helping people, we&rsquo;d love to hear from you!</p><p>Responsibilities:</p><p>Handle customer inquiries via phone, email, or chat in Italian.</p><p>B1 -B2 Level in English.</p><p>Provide accurate information about our products and services.</p><p>Assist customers in troubleshooting issues and finding solutions.</p><p>Escalate complex cases to senior staff when necessary.</p><p>Maintain a positive, professional, and empathetic approach to customer interactions.</p><p>Accurately document customer interactions in the system.</p><p>Requirements:</p><p>Fluent in Italian (both written and spoken).</p><p>Excellent communication and interpersonal skills.</p><p>Ability to work on-site at our office location.</p><p>Strong problem-solving skills and customer-oriented mindset.</p><p>No prior experience needed &ndash; training will be provided.</p><p>What We Offer:</p><p>A supportive and collaborative work environment.</p><p>Comprehensive training and onboarding.</p><p>Opportunities to grow within the company.</p><p>Competitive salary and benefits package.</p><p>Job Type: Full-time</p><p>Pay: E&pound;21,000.00 - E&pound;24,000.00 per month</p>

Italian Speaker - Customer Support Specialist

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