cx manager

Ventura Foods

<div><p><b>Employment Type:</b> Salaried<br>
<b>Work Arrangement:</b> Remote</p><div><div><div><h2 class="jobSectionHeader"><b>
Position Summary:</b></h2></div><div><p>
Are you passionate about transforming how businesses serve their customers? Join us as our Director of Customer Experience (CX) and lead the charge in shaping the future of customer interactions for a leading B2B food manufacturing company. You&rsquo;ll drive the implementation of our CX roadmap and customer journey map, build a sustainable CX operating model, and champion a customer-centric culture across all functions. This is a hands-on leadership role focused on turning strategy into action and driving measurable CX improvement.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Major Duties and Responsibilities:</b></h2></div><div><ul><li>
Lead the execution of our CX roadmap and customer journey mapping initiatives, ensuring alignment with the unique needs of B2B food manufacturing clients and partners.</li><li>
Design and implement a scalable CX operating model that integrates best practices across Sales, Operations, QA, IT, and Customer Service.</li><li>
Drive continuous improvement in customer service operations, including order management and case management, to ensure seamless delivery and support for our B2B clients.</li><li>
Develop and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT, order fulfillment, case resolution).</li><li>
Oversee the Voice of Customer (VoC) program, leveraging the Qualtrics platform to capture, analyze, and act on feedback from distributors, retailers, and business partners.</li><li>
Educate and engage the organization on CX best practices, fostering a culture of customer-centricity through training, communications, and enablement programs.</li><li>
Lead, coach, and develop a high-performing CX team, empowering managers and administrators to deliver exceptional service and insights.</li><li>
Collaborate with senior leadership and cross-functional teams to prioritize CX initiatives and ensure resources are aligned for maximum impact.</li><li>
Monitor and report on CX program effectiveness, providing actionable insights and recommendations to drive business results.</li><li>
Stay current on CX trends, technologies, and regulatory requirements in the food manufacturing industry, bringing innovative ideas to enhance the customer experience.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education and Experience:</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree is required.</li><li>
10+ years of progressive experience in customer experience, customer service, or related roles (SC, Customer Marketing), inclusive of 2 years in CX or Customer Service and direct people leadership is required.</li><li>
B2B industry experience is required.</li><li>
Proven success implementing CX roadmaps, journey mapping, and VoC programs (Qualtrics or similar platforms) in a multi-functional organization.</li><li>
Demonstrated ability to lead cross-functional teams and manage direct reports in a matrixed business setting.</li><li>
Experience with dashboard creation, data analytics, and performance measurement in CX or customer service operations.</li><li>
Ability to travel 25%, in North America.</li><li>
Master&rsquo;s degree preferred.</li><li>
Ideally the candidate has experience with food manufacturing environments.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge and Skills:</b></h2></div><div><ul><li>
Deep expertise in CX strategy, customer journey mapping, and operationalizing CX across B2B commercial and manufacturing functions.</li><li>
Advanced knowledge of Voice of Customer (VoC) methodologies and platforms, especially Qualtrics.</li><li>
Strong analytical skills, with proficiency in dashboard development, data visualization, and CX metrics (NPS, CSAT, order fulfillment, case resolution).</li><li>
Experience improving customer service operations, including order management and case management processes in a manufacturing context.</li><li>
Excellent leadership, coaching, and team development abilities.</li><li>
Outstanding communication and stakeholder management skills, able to influence at all levels.</li><li>
Ability to drive change, foster a customer-centric culture, and educate teams on CX best practices.</li><li>
Familiarity with CRM and CX technologies (Salesforce ServiceCloud, Qualtrics, etc.).</li><li>
Proficiency in project planning, stakeholder engagement, and change management to ensure successful adoption of CX initiatives.</li><li>
Strategic thinker with a bias for action and continuous improvement.</li><li>
Knowledge of food manufacturing industry trends, regulatory requirements, and emerging CX technologies.</li></ul></div></div></div><p><b>
Why Join Us:</b><br>
Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves. When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you&rsquo;re willing to push yourself to get there. We invest in your growth because you invest in ours.</p><p><br>
</p><p>Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:
</p><ul><li>Medical, Prescription, Dental, &amp; Vision &ndash; coverage beginning on your 1st day for eligible employees
</li><li>Profit Sharing and 401(k) matching (after eligible criteria is met)
</li><li>Paid Vacation, Sick Time, and Holidays
</li><li>Employee Appreciation Events and Employee Assistance Programs</li><li>
Salary Base Range of $146,200.00 - $194,957.70*</li><li>
Annual bonus (based on the incentive program terms and conditions)</li></ul><p></p><ul><li><br>
The &ldquo;base salary range&rdquo; provided above is a good faith estimate of what we expect to pay for this position in the specified markets. Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography. Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.</li></ul><p></p><p><b><br>
Diversity &amp; Inclusion:</b><br>
Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values. We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace.</p><p></p><p><br>
Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</p></div>

Director Customer Experience

Ooredoo Group of Companies

<div>Our business landscape<p><br>
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:</p><ul><li><p><b>
Value-Focused Portfolio:</b> Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</p></li><li><p><b>
Strengthen the Core:</b> Optimally using deployed capital and maintain an appropriate cost structure.</p></li><li><p><b>
Evolve the Core:</b> Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</p></li><li><p><b>
People:</b> Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</p></li><li><p><b>
Excellence in Customer Experience:</b> Creating superior customer experiences.</p></li></ul><p>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.</p>
Job overview<p><br>
The Senior Manager Customer Experience &amp; Touchpoints is a pivotal role focused on supporting Group and as well as operating companies to improve customer experience in general. The role includes topics like Voice of customer management, customer experience management, contact centre channel enablement and supporting Director in customer research.</p>
Your impact on our goals<p><br>
Following are the key responsibilities and expectations from the role.</p><p><b>
Customer Experience Activities</b></p><ul><li><p>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</p></li><li><p>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</p></li><li><p>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution</p></li><li><p>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX</p></li><li><p>
Develop, maintain, and continuously enhance Group-level CX dashboards and reporting frameworks, providing visibility on key customer experience indicators such as CSAT, VOC etc.</p></li><li><p>
Participate in and support Group-led RFP and RFI processes related to CX technology solutions, contributing to requirements definition, vendor evaluation, and implementation support.</p></li><li><p>
Monitor the progress and impact of CX initiatives across OpCos, ensuring that improvement programs deliver tangible results in key CX performance indicators.</p></li></ul><p><b>
Channel Management / enablement</b></p><ul><li><p>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</p></li><li><p>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</p></li><li><p>
Drive channel and OpCo level customer experience capability building initiatives.</p></li><li><p>
Monitor and analyze channel-level CX performance metrics (e.g., CSAT, VOC, digital experience scores), identifying key drivers of satisfaction and areas requiring improvement.</p></li><li><p>
Facilitate cross-market collaboration and knowledge sharing, enabling OpCos to adopt proven CX practices and successful initiatives implemented in other markets.</p></li><li><p>
Establish channel-specific CX principles and service design standards covering areas such as customer journey flows, service processes, digital usability, and interaction quality.</p></li></ul><p><b>
Other expectations</b></p><ul><li><p>
Basic understand of customer and market research and support Group Customer Experience head in market research activities, coordination with research agencies and OpCos w.r.t execution of different kind of studies</p></li><li><p>
Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.</p></li><li><p>
Basic understand for core telco systems (BSS, Contact centre and mobile App etc.)</p></li><li><p>
Basic understand of project management</p></li></ul>
Experience<ul><li><p><br>
10+ years of experience in customer experience management in large corporate organization</p></li><li><p>
Leading and driving multi country customer experience improvement initiatives,</p></li><li><p>
5+ years in a leadership role within the telecommunications industry, with experience in cross functional team management and coordination</p></li><li><p>
5+ years of Commercial Telco industry experience in a Group or OpCo capacity</p></li></ul></div>

Senior Manager Customer Experience

Tuckernuck

<div><p><b>Position Overview</b></p>
<p>
The Customer Experience Manager is responsible for leading and developing Tuckernuck&rsquo;s Customer Experience (CX) team to deliver a best-in-class, brand-right customer journey across all touchpoints. This role manages daily CX operations, team performance, and talent development for both HQ-based and remote associates. As Tuckernuck continues to scale, the Customer Experience Manager serves as a key cross-functional partner to Operations, Technology, Marketing, and other teams- owning the processes, tools, and systems that enable exceptional service at scale.</p><p></p><p><b><br>
Core Responsibilities</b></p>
<p><b>
Team Leadership &amp; Management</b></p>
<ul>
<li>Oversee day-to-day management of the full CX team (HQ and remote), fostering accountability, engagement, and professional growth.</li>
<li>Develop weekly and monthly staffing schedules to ensure strong coverage, service levels, and sustainable workloads.</li>
<li>Own onboarding, training, and ongoing coaching to ensure consistent service standards and brand voice.</li>
<li>Act as the primary escalation point for complex or sensitive customer issues, modeling calm, solution-oriented resolution.</li>
<li>Aid in the recruitment process to continuously have the right amount of associates for our department</li>
</ul>
<p><b>Performance &amp; Operations</b></p>
<ul>
<li>Track, analyze, and report on individual and team KPIs, including response times, CSAT, backlog levels, and outreach trends.</li>
<li>Translate performance data into actionable insights and continuous improvement plans.</li>
<li>Maintain and update CX team playbooks, policies, and training materials.</li>
<li>Proactively identify customer pain points and recommend policy, process, or product improvements.</li>
<li>Foster a positive team environment both in office and remotely while ensuring above and beyond customer service is provided.</li>
<li>Support the team during peak periods and high-volume moments, ensuring service standards are maintained.</li>
</ul>
<p><b>CX Platform Ownership</b></p>
<ul>
<li>Serve as the CX platform owner and primary administrator for CRM and customer service tools.</li>
<li>Partner with Tech and Operations to design workflows, permissions, automations, macros, triggers, IVR, and reporting.</li>
<li>Lead platform onboarding, training, and change management to drive adoption and consistent usage.</li>
<li>Monitor system performance and recommend enhancements to improve both agent efficiency and customer experience.</li>
</ul>
<p><b>Cross-Functional Collaboration</b></p>
<ul>
<li>Share customer insights, trends, and recurring issues with leadership and cross-functional partners.</li>
<li>Collaborate closely with Operations and Logistics to align customer communication with fulfillment performance.</li>
<li>Represent the CX team in meetings related to systems, process improvements, and experience design.</li></ul><br>
<p></p>
<p><b>
Minimum Qualifications</b></p>
<ul>
<li>5+ years of experience in customer service or customer experience roles.</li>
<li>Demonstrated experience managing people, driving performance, and delivering measurable results.</li>
<li>Experience working with eCommerce and CX platforms, including Shopify, and Gladly.</li></ul><br>
<p></p>
<p><b>
Knowledge/Skills/Abilities</b></p>
<ul>
<li>Passion for operations and logistics.</li>
<li>Exceptional writing and communication skills.</li>
<li>Empathy, energy, kindness, accountability, and adaptability.</li>
<li>Team player with willingness to support other departments.</li>
<li>Passion for the Tuckernuck brand.</li>
<li>Incredible organization skills.</li>
<li>Stellar problem-solving skills</li>
<li>Proactive nature. See something&rsquo;s not working? Do some brainstorming and help fix it.</li>
<li>Ability to thrive in a fast-paced environment.</li>
<li>Eagerness to learn every single day.</li>
<li>Positive attitude.</li>
<li>Driven by an entrepreneurial spirit.</li>
<li>Position will require being in the Washington D.C. area.</li></ul><br>
<p></p>
<p><b>
Compensation</b></p>
<p>
Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $75,000-$95,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks.</p><p></p><p><b><br>
Core Values</b></p>
<p>
The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.</p>
<ul>
<li>Teamwork Makes the Dream Work</li>
<li>Find the Fun</li>
<li>Stay Authentic</li>
<li>Respect</li>
<li>Entrepreneurial Spirit</li>
<li>Start Strong &amp; Finish Strong</li>
<li>Have Courage</li></ul><br>
<p></p>
<p><i>
Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.</i></p></div>

Customer Experience Manager

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Purpose
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 <br/>
 <br/>
 <strong>
  Key Accountability Areas
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
  </li>
  <li>
   Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
  </li>
  <li>
   Conduct customer interviews and surveys and report on insights
  </li>
  <li>
   Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
  </li>
  <li>
   Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
  </li>
  <li>
   Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
  </li>
  <li>
   Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
  </li>
  <li>
   Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
  </li>
  <li>
   Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
  </li>
  <li>
   Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
  </li>
  <li>
   Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
  </li>
  <li>
   Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
  </li>
  <li>
   Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
  </li>
  <li>
   Lead and manage projects and programs with internal stakeholders to improve customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategy &amp; Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
  </li>
  <li>
   Make critical decisions that support the Division's strategic and tactical direction.
  </li>
  <li>
   Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance and Resilience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
  </li>
  <li>
   Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
  </li>
  <li>
   Uphold a high-performance working environment and promote HS&rsquo;s Values.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge and Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8 - 10 years of experience in customer experience, customer service, or operations,
  </li>
  <li>
   Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
  </li>
  <li>
   Proficiency in CX tools, CRM software, and customer support platforms.
  </li>
  <li>
   Excellent communication and leadership skills, with the ability to influence stakeholders.
  </li>
  <li>
   Knowledge of food delivery or e-commerce industries is a plus.
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment and drive results.
  </li>
  <li>
   Strong project management skills with the ability to execute multiple initiatives simultaneously.
  </li>
  <li>
   Experience in data-driven decision-making, customer segmentation, and personalization strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Certifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>


Customer Experience Senior Manager

Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><div>
Job Description</div><div></div><div>
Role Overview</div><div>
The Customer Success Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</div></li><li><div>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</div></li><li><div>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</div></li><li><div>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</div></li><li><div>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</div></li><li><div>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</div></li><li><div>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</div></li><li><div>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</div></li></ul><div>
Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</div></li><li><div>
Deep knowledge of contact center operations, metrics, and change management.</div></li><li><div>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</div></li><li><div>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory,</div></li></ul><div></div><div>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><br>
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div>
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Customer Success Manager

Volvo Cars

<div><div><div><div><h2 class="jobSectionHeader"><b>Let's introduce ourselves</b></h2>
</div><div><p>
The Customer Experience (CX) Data &amp; Insights Analyst plays a critical role in transforming customer feedback, operational data, and competitive benchmarks into clear, actionable insight that drives measurable business improvement. Supporting the Manager &ndash; CX Data &amp; Insights, this role ensures that the true Voice of the Customer is accurately captured, analyzed, and translated into structured performance narratives that make customer reality visible and undeniable across the organization. Through attentive data governance, analytical acumen, and cross-functional collaboration, the position strengthens decision-making, supports performance accountability, and ensures that CX strategy is grounded in objective, data-backed truth.</p>
<p>
This role is located in Mahwah, NJ.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2>
</div><div><ul><li>Analyze and synthesize Voice of Customer data (J.D. Power, OSAT, NPS, survey verbatims, operational data, Care) in close collaboration with the commercial digital teams to identify performance drivers and root causes.</li><li>Support the development and maintenance of CX dashboards, scorecards, and performance reporting tools.</li><li>Translate complex data into clear executive-ready insights that connect CX performance to commercial and financial outcomes.</li><li>Ensure data accuracy, consistency, and governance across CX reporting platforms.</li><li>Proactively identify emerging trends, risks, and opportunity areas across regions and retailers.</li><li>Partner with CX Governance and Programs teams to provide insight-based recommendations for targeted improvement initiatives.</li><li>Support competitive benchmarking and cross-industry analysis to elevate performance standards.</li><li>Prepare structured performance narratives for senior leadership.</li><li>Collaborate with regional CX leads to validate findings and ensure alignment between data insights and field reality.</li><li>Contribute to continuous improvement of CX measurement frameworks and KPI architecture (Close-The-Loop, Action Plans, etc.)</li><li>Collaborate with Commercial Digital teams on data streams and validation (survey deliveries, etc.)</li><li>Strengthen the organization&rsquo;s ability to move to data-backed action.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll bring</b></h2>
</div><div><ul><li>3&ndash;5 years of experience in data analytics, customer experience analytics, business intelligence, or performance management.</li><li>Strong analytical skills with ability to interpret quantitative and qualitative data.</li><li>Experience working with survey platforms and performance measurement systems.</li><li>Advanced Excel and PowerPoint skills; familiarity with BI tools (e.g., Tableau, Power BI) a plus.</li><li>Ability to connect data insights to business strategy and financial implications.</li><li>Strong attention to detail and data governance discipline.</li><li>Clear, structured communication skills with executive presentation capability.</li><li>Comfort working in a cross-functional, matrix organization.</li></ul>
<p>
You might also have:</p>
<ul><li>Experience with J.D. Power, Medallia, or other Voice of Customer platforms.</li><li>Automotive or premium retail experience.</li><li>Exposure to KPI architecture design or bonus performance linkage.</li><li>Experience in competitive benchmarking or consulting-style analysis.</li></ul>
<div>
Salary Range:<br>
<ul><li>$82,947 to $115,044</li></ul></div><br>
<p></p>
<p>
#LI-DNP<br>
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines</p></div></div></div></div>

Customer Experience Data & Insights Analyst

Shamal LLC

<div>Overview:
<div>
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.</div><div></div><div><br>
As Shamal Holding continues to grow, we&rsquo;re in search of a <b>Manager &ndash; Customer Insights.</b> In this role, you will be responsible for driving data-led decision-making across Shamal&rsquo;s marketing and customer experience initiatives by owning customer data, insight frameworks, and measurement strategy.</div><div>
This role transforms data into actionable intelligence that improves marketing effectiveness, enhances customer experience, and demonstrates clear business and brand ROI. The role owns customer data and CDP strategy, leads Voice of Customer (VoC) programs, and defines measurement frameworks, while working closely with agency and analytics partners to deliver advanced analytics, brand measurement, and reporting.</div>
Responsibilities:
<p><b>
Customer Data, CDP &amp; Analytics Ownership</b></p><ul><li>
Own Customer Data Platform (CDP) strategy, governance, and roadmap, ensuring unified customer profiles across brands and touchpoints.</li><li>
Lead customer segmentation strategies using behavioural, demographic, and transactional data to support marketing and CX use cases.</li><li>
Partner with internal analytics teams and agency partners to deliver CRM insights, including lifecycle performance, retention, engagement, and loyalty indicators.</li><li>
Ensure data quality, privacy, and governance standards are upheld across all customer data sources.</li></ul><p><b><br>
Voice of Customer (VoC) &amp; User Research</b></p><ul><li>
Design and lead VoC and customer research programs to understand customer needs, behaviours, drivers, and barriers across the end-to-end journey.</li><li>
Establish and manage brand-level research frameworks covering awareness, consideration, journey pain points, and booking barriers.</li><li>
Partner with external research specialists (e.g. Sparks &amp; Honey) to deliver brand measurement and qualitative insight programs aligned to business priorities.</li><li>
Translate research findings into clear, actionable recommendations for content strategy, experience optimisation, website performance, and campaign planning.</li><li>
Own customer satisfaction frameworks and KPIs (NPS, CSAT, CES) across the portfolio.</li></ul><p><b><br>
Marketing Effectiveness, Brand &amp; Campaign Measurement</b></p><ul><li>
Define and maintain measurement frameworks to assess marketing ROI, brand health, campaign effectiveness, and channel performance.</li><li>
Design full-funnel measurement approaches linking upper-funnel brand activity to lower-funnel conversion and revenue outcomes.</li><li>
Partner with agency and analytics teams to apply attribution models, brand lift studies, and media effectiveness analysis.</li><li>
Support marketing mix modelling and budget optimisation exercises in collaboration with Annalect and media partners.</li><li>
Deliver executive-ready dashboards and insight narratives that inform investment decisions and performance optimisation.</li></ul><p><b><br>
Measurement Strategy &amp; Integration</b></p><ul><li>
Proactively identify measurement gaps and embed analytics requirements early in marketing and CX planning.</li><li>
Develop measurement roadmaps connecting research, tracking, optimisation, and performance analytics.</li><li>
Create repeatable measurement playbooks for key initiatives such as campaigns, activations, partnerships, and launches.</li><li>
Lead cross-functional measurement planning with Marketing, CX, IT, Legal, agencies, and analytics partners.</li></ul><p><b><br>
CX &amp; Journey Analytics</b></p><ul><li>
Analyse customer journeys across digital and physical touchpoints to identify experience gaps and optimisation opportunities.</li><li>
Integrate VoC, behavioural, and transactional data to provide a holistic view of customer experience performance.</li><li>
Partner closely with CX teams to translate insight into experience design improvements and service enhancements.</li></ul><p><b><br>
Stakeholder &amp; Partner Collaboration</b></p><ul><li>
Support senior leadership in translating business objectives into insight and measurement strategies.</li><li>
Act as a trusted insights partner to Marketing, Media, CX, and Digital teams.</li><li>
Lead and govern relationships with agency partners including Sparks &amp; Honey (brand measurement), Annalect (tools, technology, advanced analytics), and other analytics vendors.</li><li>
Collaborate with internal analytics teams to ensure alignment between insight needs, tooling, and delivery.</li></ul><div></div><p><b><br>
Required Competencies</b></p><ul><li>
Insight Leadership: Ability to translate complex data into clear, actionable business insights.</li><li>
Strategic Thinking: Strong capability to connect insight to marketing, brand, and CX outcomes.</li><li>
Stakeholder Influence: Ability to partner effectively across teams and agencies.</li><li>
Measurement Expertise: Strong understanding of marketing, brand, and CX measurement frameworks.</li><li>
Governance &amp; Rigour: High standards for data quality, consistency, and compliance.</li><li>
Communication: Clear, confident storytelling with data for senior audiences.</li></ul><p></p><p><b><br>
Personal Attributes</b></p><ul><li>
Curious, analytical, and insight driven.</li><li>
Commercially minded with a focus on impact and ROI.</li><li>
Comfortable operating in a matrixed, partner-led environment.</li><li>
Proactive, structured, and confident managing complexity.</li><li>
Strong sense of ownership over data and decision quality.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Marketing, Business Analytics, Data Science, Statistics, or a related field.</li><li>
Master&rsquo;s degree or MBA with analytics focus is preferred.</li><li>
Relevant certifications in analytics, CDP, or marketing measurement are an advantage.</li><li>
7&ndash;10 years of experience in customer insights, marketing analytics, or measurement roles.</li><li>
Proven experience owning CDP strategy and customer data governance.</li><li>
Experience leading VoC and customer research programs delivering actionable insight.</li><li>
Strong background in marketing effectiveness, brand measurement, and attribution.</li><li>
Experience working with agency and analytics partners in complex, multi-brand environments.</li></ul><div></div><p><b><br>
For more information about Shamal, please visit our LinkedIn page: </b>https://www.linkedin.com/company/shamalholding/</p><p></p><p><b><br>
Note:
</b></p><div>Due to a high influx of profiles, only shortlisted candidates will be contacted.</div></div>

Manager - Customer Insights

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