cx manager

Odeabank

<div>
 
 
 
 CX Assistant Manager
 
 
 
 
 
 
 
 
 We are looking for an Odealist to create value together!
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by learning, growing, and creating value.
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 
 
 
 
 
 &bull;
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 
 
 &bull;
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 
 
 &bull;
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 
 
 &bull;
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 
 
 &bull;
 
 Supportive leadership:
 
 Managers who value your ideas and encourage sharing
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Min 4+ years of experience in customer experience role
 </li>
 <li>
 Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
 </li>
 <li>
 Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
 </li>
 <li>
 Familiarity with customer experience technologies and tools
 </li>
 <li>
 Experience in data analysis, quantitive and qualitive research methodologies.
 </li>
 <li>
 Solution oriented, analytical thinking and research skills
 </li>
 <li>
 Strong leadership and project management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong command of written and verbal English
 </li>
 </ul>
 
 
 
 
 
 Job Descriptions:
 
 
 
 
 
 <ul>
 <li>
 Play an active role in creating CX-driven company culture by diffusing CX strategy, customer experience measurements, insights and objectives within the organization.
 </li>
 <li>
 Design customer journeys end-to-end with journey maps, identify pain points and bring innovative improvement suggestions in line with product strategy and CX roadmap
 </li>
 <li>
 Conduct qualitative and quantitative researches to understand customers&rsquo; needs.
 </li>
 <li>
 Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
 </li>
 <li>
 Coordinate stakeholders to solve root cause problems and improve experience in touchpoints.
 </li>
 <li>
 Follow industry-international and external, global and national trends and best practices. Create CX benchmark plan to establish a framework for assessing, measuring, and continuously improving our organization's customer experience efforts
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Lead the AI transformation of a leading bank
 </li>
 <li>
 Build and scale impactful AI and advanced analytics solutions
 </li>
 <li>
 Work with senior leaders to shape the organization&rsquo;s data-driven future
 </li>
 <li>
 Be part of a growing AI Center of Excellence
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Private Mixed Health Insurance for you and (if applicable) your spouse and children
 </li>
 <li>
 Corporate Life Insurance
 </li>
 <li>
 Remote Work Support
 </li>
 <li>
 Meal Allowance
 </li>
 <li>
 Birthday Leave
 </li>
 <li>
 Shuttle Service for Head Office Employees
 </li>
 </ul>
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
</div>

CX Assistant Manager

Concentrix

<div>Job Title:
CX Digital Manager
Job Description
We are seeking an experienced Digital Manager to drive digital transformation, operational excellence, and customer experience optimization across our real estate portfolio. This strategic role will be based in Abu Dhabi and responsible for developing and implementing digital solutions that enhance operational efficiency, improve stakeholder engagement, and maximize the value of our digital assets and touchpoints.
 
The Digital Manager will serve as a key change agent, working closely with leadership, operations teams, and external stakeholders to identify opportunities for digital innovation, analyze performance data, and implement best-in-class digital strategies that align with our business objectives.
Job Description
Key responsibilities
Digital Strategy &amp; Transformation
<ul><li>Analyze current digital usage patterns and identify opportunities for enhanced digital adoption across all customer and operational touchpoints
</li><li>Develop comprehensive proposals for digital change initiatives, including detailed business cases with clear ROI / impact projections
</li><li>Lead digital transformation projects from conception through implementation, ensuring alignment with organizational strategy
</li><li>Drive the adoption of automation tools, AI-driven analytics, and process optimization technologies to improve scalability and reduce manual dependencies
</li><li>Champion digital-first behaviors across the organization, working with management to embed digital capabilities within existing operations
</li></ul>Operations Management &amp; Process Excellence
<ul><li>Design and organize seamless user experiences across multiple channels and customer touchpoints
</li><li>Implement robust governance models, risk controls, and regulatory compliance measures for digital operations
</li><li>Utilize Lean, Six Sigma, and other methodologies to identify and eliminate operational inefficiencies
</li><li>Spearhead robotic process automation (RPA) and AI-driven solutions to enhance operational effectiveness
</li><li>Conduct root cause analysis to identify operational deficiencies related to digital usage and implement sustainable corrective actions
</li><li>Establish continuous improvement frameworks including Kaizen principles and business process reengineering
</li></ul>Data Analytics &amp; Performance Management
<ul><li>Leverage advanced analytics, dashboards, and real-time reporting tools to track digital performance and identify trends
</li><li>Develop and maintain digital usage reporting frameworks to measure adoption, engagement, and business impact
</li><li>Utilize predictive modeling and business intelligence tools (Power BI, Tableau, SQL) to derive actionable insights
</li><li>Monitor benefit forecasting and tracking for digital initiatives, ensuring delivery of projected outcomes
</li><li>Conduct regular operational audits to evaluate digital performance and recommend strategic improvements
</li></ul>Stakeholder Management &amp; Communication
<ul><li>Present proposals, findings, and recommendations to senior leadership and key stakeholders with clarity and impact
</li><li>Capture and translate business requirements into technical specifications for digital solutions
</li><li>Act as liaison between business units, technology teams, and external vendors to ensure seamless delivery
</li><li>Conduct regular business reviews to evaluate digital initiative performance and alignment with objectives
</li><li>Implement structured feedback mechanisms to capture stakeholder input and drive continuous improvement
</li></ul>Change Management &amp; Implementation
<ul><li>Author and communicate digital behavior requirements and standards across the organization
</li><li>Support change thinking and change management initiatives throughout digital transformation projects
</li><li>Analyze system changes and assess their impact on business operations and user experience
</li><li>Communicate technical changes effectively to operational teams and support successful implementation
</li><li>Create compelling change stories using data visualization and presentation techniques to drive adoption
</li></ul>Team Leadership &amp; Capability Building
<ul><li>Lead, mentor, and develop team members with a focus on digital excellence and innovation
</li><li>Foster a culture of ownership, accountability, and continuous learning
</li><li>Provide input to training programs to upskill employees on digital tools, analytics platforms, and process excellence
</li><li>Promote consultative approaches to problem-solving and critical thinking across the team
</li></ul>Qualifications and experience
Education
<ul><li>Bachelor's or Master's degree in Business Administration, Information Systems, Digital Technology, Operations Management, or related field
</li></ul>Experience
<ul><li>Minimum 8 years of progressive experience in digital transformation, operations management, or digital delivery roles
</li><li>Proven track record in the real estate, banking, government, or property management sectors
</li><li>Strong experience in service delivery, process excellence, and operational transformation
</li><li>Demonstrated success in leading digital adoption initiatives and change management programs
</li><li>Experience with CRM platforms, workflow automation, and digital customer engagement solutions
</li></ul>Technical Skills
<ul><li>Advanced proficiency in business intelligence and analytics tools (Power BI, Tableau, Excel, SQL)
</li><li>Strong understanding of CRM systems, preferably Salesforce and Genesys platforms
</li><li>Knowledge of app development and deployment processes
</li><li>Understanding of API integration and system connectivity
</li><li>Experience with process automation tools and RPA technologies
</li><li>Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification preferred)
</li></ul>Core Competencies
<ul><li>Exceptional communication skills across all formats (verbal, written, presentation)
</li><li>Advanced PowerPoint skills with ability to structure complex information and create compelling visual narratives
</li><li>Strong influencing and stakeholder management capabilities
</li><li>Consultative approach with ability to critique thinking and challenge assumptions
</li><li>Root cause problem-solving expertise using analytical frameworks
</li><li>Project management experience with demonstrated ability to deliver complex initiatives
</li><li>Critical thinking and strategic analysis capabilities
</li><li>Change story creation and communication expertise
</li><li>Strong command of English language (written and spoken)
</li></ul>What we offer
<ul><li>Opportunity to shape digital strategy for a leading real estate development and management company
</li><li>Collaborative work environment with senior leadership visibility
</li><li>Exposure to diverse real estate portfolio and complex operational challenges
</li><li>Professional development and continuous learning opportunities
</li><li>Competitive compensation package commensurate with experience
</li></ul>Location:
ARE Abu Dhabi - Building Khaleej Area
Language Requirements:
Time Type:</div>

CX Digital Manager

D.engage

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are actively seeking a talented and experienced CX Enablement manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects. ​Key Responsibilities<ul><li>Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.</li><li>Work closely with clients and their tech teams to fully integrate D&middot;engage into their marketing tech stack.</li><li>Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.</li><li>Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.</li><li>Analyze the platform usage requirements of the new customer and plan internal developments if needed</li><li>Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis</li><li>Maintain correct project time frames, estimates, and status reports</li><li>Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.</li><li>Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.</li></ul>Requirements<ul><li>Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.</li><li>Professional Project Management Certification from accredited institution preferred</li><li>Demonstrated understanding of Project Management processes, strategies, and methods</li><li>Excellent time management and organizational skills and experience establishing guidelines in these areas for others</li><li>Strong sense of personal accountability regarding decision-making and supervising department teams</li><li>Experience working in a high-level collaborative environment and promoting a teamwork mentality</li><li>Managerial experience applying analytical thinking and problem-solving skills</li><li>Ability to predict challenges and seek to proactively head-off obstacles</li><li>Conversational English is a must</li><li>Experience in implementation of marketing communication channels and data structure is a plus.</li></ul>BenefitsGrowth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company. Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued. Competitive Benefits: Enjoy a comprehensive benefits package.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team MembersJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: Hybrid remote in Karachi

CX Enablement Manager- Karachi (Technical Client Onboarding Manager)

CSI Global

<div><h1 class="jobSectionHeader">Job Title: Commissioning Manager</h1>
<h1 class="jobSectionHeader">Location: Riyadh / KSA</h1>
<h2 class="jobSectionHeader">About CSI Global:</h2>
At CSI Global, we specialize in delivering advanced electromechanical, testing, and commissioning services across the GCC and Globally. We power infrastructure through technical excellence and engineering innovation. Join a team committed to shaping the future of transmission and energy systems in the region.
<h2 class="jobSectionHeader">Position Overview:</h2>
We are seeking Commissioning Manager who owns the end-to-end commissioning program for a multi-disciplinary project (MEP, ELV, BMS, power interfaces) to achieve safe, SBC-compliant, performance-verified handover on schedule, complete with auditable documentation and authority approvals.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Cx Governance &amp; Plan: Author and maintain the Commissioning Plan, RACI, gate criteria (L0 L4), readiness checklists (construction, pre-functional, functional), and recovery playbooks.</li><li>
Schedule &amp; Coordination: Build the Commissioning Master Schedule aligned to the construction baseline; lock test windows/energizations; chair weekly Cx meetings; drive constraint removal with GC/subs/vendors/Consultant.</li><li>
Documentation System: Standardize ITPs, test packs, pre-functional checklists (PFCs), method statements, cause-and-effect, and CAT (Commissioning Activity Tracker); enforce version control and traceability.</li><li>
Integrated Testing (IST): Lead IST planning &amp; execution across HVAC/TAB, plumbing/fire, ELV (FA/PAVA, Access/CCTV, Emergency Lighting &amp; LC, SC/IBS), BMS &amp; power; capture evidence, close comments, and secure final acceptance.</li><li>
Quality &amp; Compliance: Verify installation readiness against IFC/shop/spec/codes (SBC, IEC/BS EN, ASHRAE/SMACNA, NFPA, IPC, TIA/BICSI); manage NCR/RFI closure; ensure LOTO/PTW interfaces with HSE.</li><li>
Authority/3rd-party: Prepare and lead engagements with Saudi Civil Defense (FAS/PAVA, smoke control), SEC/National Grid SA tie-ins as applicable, and House of Expertise; ensure evidence meets local acceptance norms.</li><li>
Handover Dossier: Own O&amp;M/training plans, spares/warranties, red-lines/as-builts, trend reports, performance KPIs; obtain PAC/FAC signoffs.</li><li>
Reporting &amp; KPIs: Issue weekly Cx dashboards (earned vs planned, risk burn-down, punch list aging, IST pass rates), and executive exceptions.</li></ul>
<h2 class="jobSectionHeader">Systems in scope
</h2><ul><li>Mechanical: Chillers, cooling towers, pumps, AHU/FAHU/FCU, hydronic/air TAB, smoke control.</li><li>
Electrical: LV distribution (MDB/SMDB/DB, MCC/VFD, UPS/genset, PFC, earthing) and MV witness/support (13.8 kV switchgear/cables).</li><li>
ELV/BMS: FAS/PAVA, Emergency Lighting &amp; Lighting Control, Access/CCTV, Telecom/Structured Cabling/Fiber, IBS/DAS, Intercom, Parking/ANPR; BMS P2P and sequences.</li></ul>
<h2 class="jobSectionHeader">Required Qualifications:</h2>
<ul><li>8&ndash;12 years total with 5+ years leading multi-disciplinary commissioning on mid-to-large facilities (hospitals, data centers, airports, rail, high-rise, industrial).</li><li>
Proven IST leadership and cross-trade coordination; strong document control discipline (ITP/test packs/CAT).</li><li>
Working knowledge of SBC, NFPA (72/101), IEC/BS EN, ASHRAE/SMACNA, IPC, TIA/BICSI; authority interface experience in KSA (Civil Defense / House of Expertise; SEC where relevant).</li><li>
Risk-based scheduling and recovery planning; crisp stakeholder communication (GC/Consultant/client/vendor).</li><li>
HSE integration with PTW/LOTO; familiarity with RAMS and energization safety.</li></ul>
<h2 class="jobSectionHeader">Preferred Qualifications:</h2>
<ul><li>Digital tools: Cx management platforms, digital snagging, data logging/trending; Excel/Power BI dashboards.</li><li>
Vendor ecosystems (Honeywell/JCI/Siemens/Bosch/Genetec/Milestone; ABB/Schneider/Siemens LV).</li><li>
Arabic + English for authority and site communications.</li></ul></div>

Commissioning Manager

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 
 
 
 Key Accountability Areas
 
 
 
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
 </li>
 <li>
 Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
 </li>
 <li>
 Conduct customer interviews and surveys and report on insights
 </li>
 <li>
 Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
 </li>
 <li>
 Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
 </li>
 <li>
 Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
 </li>
 <li>
 Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
 </li>
 <li>
 Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
 </li>
 <li>
 Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
 </li>
 <li>
 Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
 </li>
 <li>
 Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
 </li>
 <li>
 Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
 </li>
 <li>
 Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
 </li>
 <li>
 Lead and manage projects and programs with internal stakeholders to improve customer experience.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 8 - 10 years of experience in customer experience, customer service, or operations,
 </li>
 <li>
 Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
 </li>
 <li>
 Proficiency in CX tools, CRM software, and customer support platforms.
 </li>
 <li>
 Excellent communication and leadership skills, with the ability to influence stakeholders.
 </li>
 <li>
 Knowledge of food delivery or e-commerce industries is a plus.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment and drive results.
 </li>
 <li>
 Strong project management skills with the ability to execute multiple initiatives simultaneously.
 </li>
 <li>
 Experience in data-driven decision-making, customer segmentation, and personalization strategies.
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>

Customer Experience Senior Manager

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 
 
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
This role partners closely with Marketing and IT to leverage the customer experience platform (Medallia) to collect customer experience data across multiple channels and for several touchpoints across the customer journey. Core activities include but are not limited to: Setting and executing CX strategy, system design and architecture, system integration, data validation, system operations, survey design, mobile survey design, voice systems integration, data analysis, textual analysis, periodic presentations, development of dashboards and reporting tools. As the Sr Manager, Customer Experience Management and Strategy, you will act as a primary user and subject matter expert for the Varian CX system ensuring they meet business needs and provide actionable insights. The position will directly support actions to achieve business KPIs.
The ideal candidate is a highly analytical, data-driven Customer Experience professional with strong visualization skills, deep process understanding, and the ability to influence cross-functional teams to drive measurable CX improvements.
Qualifications
Technical Expertise:<ul><li>
Medallia Product Certified (MPC)</li><li>
Experience in Salesforce platform</li><li>
Proficiency in SaaS platforms, databases, ELT, APIs, OAuth 2.0, PGP, and workflows</li><li>
Proficiency in JavaScript, XML, HTML and CSS</li></ul>
Professional Skills:<ul><li>
Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption</li><li>
Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders</li><li>
Strong relationship-building skills, fostering trust and credibility with enterprise customers.</li><li>
Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.</li><li>
Excellent presentation and communication skills with business, team, and customers.</li><li>
Extensive experience in managing internationalization projects</li><li>
Previous experience in medical services industry</li><li>
Minimum Bachelor&rsquo;s degree required. Master&rsquo;s degree a plus</li><li>
Willing to travel up to 10%</li></ul>
Project Management Skills:<ul><li>
Experience managing project timelines, deliverables, and cross-functional collaboration. Project Management Professional and Certified Scrum Master or equivalent experience preferred</li><li>
 Ability to balance competing priorities and ensure successful project outcomes. You have experience in incorporating new technology, change management, managing stakeholder expectations in an international organization.</li></ul>
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$134,910 - $185,504
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
There is no deadline to apply. Applications are accepted on a rolling basis.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you&rsquo;re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: &ldquo;A successful candidate must be able to work with controlled technology in accordance with US export control law.&rdquo; &ldquo;It is Siemens Healthineers&rsquo; policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.&rdquo;
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.</div>

Senior Manager, Global Customer Experience

Zong 5G

<div>
 
 Job Purpose:
 
 
 Responsible for a pivotal role in assessing, monitoring and evaluating all products (Current &amp; New) to ensure seamless service delivery and delightful customer experience. Collaborate with relevant departments especially Marketing, GCSS and LDI &amp; IB for establishing service standards for every product/range of products, evaluating product performance from customer perspective and ensuring consistent &amp; exceptional service across all products. This role will also ensure that customer-facing teams adhere to a high level of service excellence, foster collaboration between departments and continuously improve CX across all products &amp; touchpoints.
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Develop and implement frameworks to assess product readiness for after-sales service. Also define and implement product quality standards to ensure consistency and reliability
 </li>
 <li>
 Collaborate with product departments to integrate customer feedback into product improvement and establish service standards for different products to enhance customer satisfaction
 </li>
 <li>
 Collaborate with product development teams to conduct pre-launch serviceability assessments, monitor and improve service quality across all product categories
 </li>
 <li>
 Evaluate product communication, user specific documentation and service documentation for accuracy, clarity and customer-centric content. Also lead in optimizing and enhancing processes for different products, ensuring efficiency
 </li>
 <li>
 Analyze customer satisfaction trends and CSI/CX performance data to identify pain points and opportunities for improvement
 </li>
 <li>
 Conduct root cause analysis of customer complaints related to product and services to recommend actionable solution
 </li>
 <li>
 Collaborate with Commercial Departments (e.g. Marketing, S&amp;D, GCSS and LDI &amp; IB) to highlight customer experience fractures and aid in implementing action plans that address these challenges and enhance Customer Experience. Also support new business initiatives by aligning service and product standards with market needs
 </li>
 <li>
 Monitor and evaluate Service Channels for efficiency, compliance and customer experience and satisfaction
 </li>
 <li>
 Ensure that customer complaints are handled effectively and efficiently, in line with company policies and industry best practices
 </li>
 <li>
 Stay up to date with the latest industry trends and best practices in product quality and experience management and incorporating new methods to measure customer satisfaction
 </li>
 <li>
 Provide insights and recommendations on emerging trends and services that could enhance product performance and customer engagement
 </li>
 <li>
 Will also be responsible as Departmental Compliance POC and coordinate with respective functions
 </li>
 <li>
 Serve as a liaison between Customer Experience Management and Product Teams especially Marketing, S&amp;D, GCSS and LDI &amp; IB to ensure a unified approach towards improving customer satisfaction
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 Participate in customer experience reviews and provide actionable feedback to influence service delivery improvements
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 Act as Compliance Officer for CEM Department and coordinate with Complaint and Internal Audit Team
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 </ul>
 
 
 
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 Education:
 
 <ul>
 <li>
 In principle to have a minimum a bachelor&rsquo;s degree in business administration, or other relevant degree.
 </li>
 </ul>
 
 Work Experience:
 
 <ul>
 <li>
 Should have preferably 4-5 years of experience in customer care/experience, frontend, commercial or related domains.
 </li>
 </ul>
 
 Skills &ndash; Generic:
 
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 <li>
 Knowledge of global best practices in telecom service delivery and customer experience management
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 <li>
 Familiarity with industry standards for product quality, service level agreements (SLAs), and customer support processes Communication Skills:
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 <li>
 Excellent verbal and written communication skills, with the ability to communicate complex information to stakeholders
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 Strong presentation and report-writing skills to convey customer experience insights to senior management
 </li>
 </ul>
 
 Skills &ndash; Job Specific:
 
 <ul>
 <li>
 Experience in customer care, complaint handling and process optimization
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 <li>
 Proven track record in analyzing customer feedback, network performance and implementing effective action plans
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex data and develop actionable insights
 </li>
 <li>
 Excellent problem-solving abilities to identify
 </li>
 <li>
 Demonstrated ability to work cross-functionally with technical and non-technical teams
 </li>
 <li>
 Leadership skills with the ability to drive initiatives, influence stakeholders, and motivate teams to deliver results
 </li>
 </ul>
</div>

Assistant Manager Product Experience & Service Standardization

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