cx manager

Cigna

Lead and manage strategic marketing projects including new market and segment initiatives. Develop and execute marketing strategies and plans that support business objectives and customer needs. Represent and lead marketing requirements in cross-functional and strategic projects, ensuring alignment with business goals. Collaborate with Heads of Partner Engagement, Brand &amp; Communications, and Social Media to deliver quarterly priorities. Support cross-functional marketing initiatives

Develop the wellness marketing plan and overseeing its implementation across relevant channels and stakeholder groups. Apply structured project management methodologies to ensure timely and high-quality delivery. Contribute to digital marketing strategies and support initiatives involving mobile apps and UX enhancements. Define KPIs and prepare reports to track performance and guide decision-making.

Skills and Capabilities:

<ul>
 <li>Customer Experience Expertise: Proven experience in designing and executing CX programs with measurable impact.</li>
 <li>Marketing Strategy &amp; Planning: Ability to develop and implement strategic marketing plans that drive business growth.</li>
 <li>Project Management: Strong ability to lead and manage complex projects using structured methodologies and tools.</li>
 <li>Cross-Functional Leadership: Ability to represent marketing requirements and influence outcomes in strategic, cross-functional initiatives.</li>
 <li>Stakeholder Management: Ability to build and maintain strong relationships with senior stakeholders across diverse cultures and geographies.</li>
 <li>Data-Driven Mindset: Skilled in collecting, analyzing, and interpreting marketing and customer data to inform strategy.</li>
 <li>Digital &amp; UX Knowledge: Familiarity with digital platforms, mobile apps, and UX principles to support marketing innovation.</li>
 <li>Influencing &amp; Communication: Excellent interpersonal, presentation, and written communication skills.</li>
 <li>Commercial Awareness: Understanding of Cigna s product portfolio and market dynamics.</li>
 <li>Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities.</li>
 <li>Performance Focused: Committed to delivering high-quality outcomes within deadlines.</li>
 <li>Reporting &amp; KPI Definition: Ability to define performance metrics and prepare reports to support strategic decisions.</li>
</ul>

Marketing Project & CX Manager

Praetorian Power Protection

<div>Praetorian Power Protection, the leader in NETA testing and staff augmentation to the mission-critical industry, is searching for a Commissioning Manager to join our El Paso team. This is an awesome opportunity to get in a very fast paced environment, the cutting edge of technology and be on the front lines of AI.
In this role, you will:<ul><li>
Oversee pre-energization walks and manage third-party inspection support.</li><li>
Lead resolution of Cx software and technical issues, ensuring seamless project execution.</li><li>
Direct coordination of access for L3/L4/L5 testing, including escorts and badge access management.</li><li>
Manage technical documentation review across gating levels (L3 Startup, L4 72hr Lookahead, etc.).</li><li>
Supervise startup/shutdown activities and lead L4/L5 readiness walks with Cx Agent.</li><li>
Manage vendor and trade partner coordination for L3 startup and L4/L5 support.</li><li>
Oversee review and implementation of Method of Procedures (MOPs) for Cx scope.</li><li>
Direct L3/L4 script reviews, providing strategic input and approvals.</li><li>
Lead pre-energization walks to ensure equipment readiness, coordinating with Mechanical &amp; Electrical Superintendent teams.</li><li>
Manage Cx-related BIM issue identification and resolution processes.</li><li>
Drive collaboration with Building Management System (BMS) team to resolve L3/L4 BMS issues.</li><li>
Assign and oversee additional duties to achieve team and project objectives.</li></ul>
To qualify for this role, you must have the following background:<ul><li>
Bachelor&rsquo;s degree in construction management, engineering, is a plus</li><li>
5+ years of experience in mechanical, electrical, and building controls systems, with 2+ years in a leadership role.</li><li>
Strong understanding of mechanical and electrical building system engineering principles.</li><li>
Proven experience in commissioning management (vendor, Cx agent, subcontractor, or GC Cx management).</li><li>
Expertise in LOTO/Control of Hazardous Energy Programs.</li><li>
Valid driver&rsquo;s license with a satisfactory driving record.</li><li>
Demonstrated ability to lead cross-functional teams and manage complex technical scopes.</li></ul>
What's in it for you?<ul><li>
Schedule: 5x10s (with the last 10 hours at OT)</li><li>
Per Diem: 7-day per diem at the GSA rate</li><li>
Pay Range: $ 65 - $75/hr DOE</li><li>
Urgency: We&rsquo;re hiring ASAP</li></ul>
Join our dynamic team at Praetorian Power Protection as we continue to lead in providing cutting-edge solutions for the mission-critical industry. We offer competitive salaries, comprehensive benefits, and opportunities for advancement within an innovative company leading the development of hyperscale data centers designed to support the next generation of computing infrastructure.
<ul><li>Bachelor&rsquo;s degree in construction management, engineering, is a plus</li><li>
5+ years of experience in mechanical, electrical, and building controls systems, with 2+ years in a leadership role.</li><li>
Strong understanding of mechanical and electrical building system engineering principles.</li><li>
Proven experience in commissioning management (vendor, Cx agent, subcontractor, or GC Cx management).</li><li>
Expertise in LOTO/Control of Hazardous Energy Programs.</li><li>
Valid driver&rsquo;s license with a satisfactory driving record.</li><li>
Demonstrated ability to lead cross-functional teams and manage complex technical scopes.</li></ul></div>

Commissioning Manager

CSI Global

<div>
 
 Job Title:
 
 Commissioning Manager
 
 
 
 Location:
 
 Riyadh / KSA
 
 
 
 About CSI Global
 
 
 
 At CSI Global, we specialize in delivering advanced electromechanical, testing, and commissioning services across the GCC and Globally. We power infrastructure through technical excellence and engineering innovation. Join a team committed to shaping the future of transmission and energy systems in the region.
 
 
 
 Position Overview
 
 
 
 We are seeking
 
 Commissioning Manager
 
 who owns the end-to-end
 
 commissioning program
 
 for a multi-disciplinary project (MEP, ELV, BMS, power interfaces) to achieve
 
 safe, SBC-compliant, performance-verified
 
 handover on schedule, complete with auditable documentation and authority approvals.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Cx Governance &amp; Plan: Author and maintain the Commissioning Plan, RACI, gate criteria (L0&rarr;L4), readiness checklists (construction, pre-functional, functional), and recovery playbooks.
 </li>
 <li>
 Schedule &amp; Coordination: Build the Commissioning Master Schedule aligned to the construction baseline; lock test windows/energizations; chair weekly Cx meetings; drive constraint removal with GC/subs/vendors/Consultant.
 </li>
 <li>
 Documentation System: Standardize ITPs, test packs, pre-functional checklists (PFCs), method statements, cause-and-effect, and CAT (Commissioning Activity Tracker); enforce version control and traceability.
 </li>
 <li>
 Integrated Testing (IST): Lead IST planning &amp; execution across HVAC/TAB, plumbing/fire, ELV (FA/PAVA, Access/CCTV, Emergency Lighting &amp; LC, SC/IBS), BMS &amp; power; capture evidence, close comments, and secure final acceptance.
 </li>
 <li>
 Quality &amp; Compliance: Verify installation readiness against IFC/shop/spec/codes (SBC, IEC/BS EN, ASHRAE/SMACNA, NFPA, IPC, TIA/BICSI); manage NCR/RFI closure; ensure LOTO/PTW interfaces with HSE.
 </li>
 <li>
 Authority/3rd-party: Prepare and lead engagements with Saudi Civil Defense (FAS/PAVA, smoke control), SEC/National Grid SA tie-ins as applicable, and House of Expertise; ensure evidence meets local acceptance norms.
 </li>
 <li>
 Handover Dossier: Own O&amp;M/training plans, spares/warranties, red-lines/as-builts, trend reports, performance KPIs; obtain PAC/FAC signoffs.
 </li>
 <li>
 Reporting &amp; KPIs: Issue weekly Cx dashboards (earned vs planned, risk burn-down, punch list aging, IST pass rates), and executive exceptions.
 
 
 </li>
 </ul>
 
 Systems in scope
 
 
 
 <ul>
 <li>
 Mechanical: Chillers, cooling towers, pumps, AHU/FAHU/FCU, hydronic/air TAB, smoke control.
 </li>
 <li>
 Electrical: LV distribution (MDB/SMDB/DB, MCC/VFD, UPS/genset, PFC, earthing) and MV witness/support (13.8 kV switchgear/cables).
 </li>
 <li>
 ELV/BMS: FAS/PAVA, Emergency Lighting &amp; Lighting Control, Access/CCTV, Telecom/Structured Cabling/Fiber, IBS/DAS, Intercom, Parking/ANPR; BMS P2P and sequences.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 8&ndash;12 years total with 5+ years leading multi-disciplinary commissioning on mid-to-large facilities (hospitals, data centers, airports, rail, high-rise, industrial).
 </li>
 <li>
 Proven IST leadership and cross-trade coordination; strong document control discipline (ITP/test packs/CAT).
 </li>
 <li>
 Working knowledge of SBC, NFPA (72/101), IEC/BS EN, ASHRAE/SMACNA, IPC, TIA/BICSI; authority interface experience in KSA (Civil Defense / House of Expertise; SEC where relevant).
 </li>
 <li>
 Risk-based scheduling and recovery planning; crisp stakeholder communication (GC/Consultant/client/vendor).
 </li>
 <li>
 HSE integration with PTW/LOTO; familiarity with RAMS and energization safety.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Digital tools: Cx management platforms, digital snagging, data logging/trending; Excel/Power BI dashboards.
 </li>
 <li>
 Vendor ecosystems (Honeywell/JCI/Siemens/Bosch/Genetec/Milestone; ABB/Schneider/Siemens LV).
 </li>
 <li>
 Arabic + English for authority and site communications.
 </li>
 </ul>
</div>

Idealz Holding

<div>
 
 
 At a Glance:
 
 
 
 👨&zwj;💻&nbsp;
 
 Position:
 
 &nbsp;Senior Manager &ndash; Customer Experience
 
 
 👫&nbsp;
 
 Team:
 
 &nbsp;Customer Experience &amp; Operations
 
 
 📍&nbsp;
 
 Location:
 
 &nbsp;Dubai, United Arab Emirates
 
 
 📄&nbsp;
 
 Contract:
 
 &nbsp;Full-time
 
 
 🏢&nbsp;
 
 Type:
 
 &nbsp;On-site
 
 
 💷&nbsp;
 
 Benefits:
 
 &nbsp;Competitive package with performance incentive
 
 
 
 
 
 
 About Us 🥇
 
 
 
 At&nbsp;
 
 Idealz Holding
 
 , we&rsquo;re redefining retail with our unique&nbsp;
 
 &ldquo;Shop &amp; Win&rdquo;
 
 &nbsp;model &mdash; transforming everyday shopping into extraordinary experiences 🎉. With a footprint across 4 continents and over&nbsp;
 
 $100M in prizes awarded
 
 , Idealz stands at the intersection of&nbsp;
 
 commerce, innovation, and customer delight
 
 &nbsp;🚀.
 
 
 Customer experience is at the heart of everything we do. Every purchase, every draw, every win &mdash; it all begins and ends with how we make our customers feel.
 
 
 
 
 
 
 Role Description 📝
 
 
 
 We&rsquo;re looking for a&nbsp;
 
 Senior Manager &ndash; Customer Experience
 
 &nbsp;who will lead and elevate how customers interact with Idealz across every touchpoint. This role demands a balance of strategy, empathy, and operational excellence. You&rsquo;ll design and implement world-class service processes, shape the customer journey, and build a team that delivers excellence at scale.
 
 
 You&rsquo;ll collaborate closely with product, operations, and marketing teams to ensure our customers enjoy a seamless, memorable experience that matches the excitement of our brand 🎯.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing ✅
 
 
 <ul>
 <li>
 Own and evolve the&nbsp;
 
 end-to-end customer experience strategy
 
 , from onboarding to retention.
 </li>
 <li>
 Lead and manage customer service operations, ensuring top-tier responsiveness and satisfaction.
 </li>
 <li>
 Develop&nbsp;
 
 CX frameworks and KPIs
 
 &nbsp;to measure and continuously improve performance.
 </li>
 <li>
 Design and refine&nbsp;
 
 customer journeys
 
 , identifying friction points and optimizing touchpoints.
 </li>
 <li>
 Partner with technology and product teams to integrate&nbsp;
 
 CX insights
 
 &nbsp;into platform improvements.
 </li>
 <li>
 Implement&nbsp;
 
 VOC (Voice of Customer)
 
 &nbsp;programs and feedback loops to inform decisions.
 </li>
 <li>
 Train, mentor, and inspire customer-facing teams to deliver empathetic, consistent service.
 </li>
 <li>
 Handle escalations and critical cases with professionalism and tact.
 </li>
 <li>
 Collaborate with Marketing &amp; Communications to ensure customer feedback is reflected in brand messaging.
 </li>
 <li>
 Champion a&nbsp;
 
 customer-first culture
 
 &nbsp;across the organization.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications 🧩
 
 
 <ul>
 <li>
 10&ndash;12 years of experience in&nbsp;
 
 customer experience, customer success, or service operations
 
 , preferably in retail, e-commerce, or lifestyle brands.
 </li>
 <li>
 Proven track record of&nbsp;
 
 leading CX teams
 
 &nbsp;and driving measurable improvements in satisfaction and loyalty.
 </li>
 <li>
 Strong analytical mindset &mdash; able to translate data and feedback into actionable strategies.
 </li>
 <li>
 Deep understanding of&nbsp;
 
 CX tools, CRMs, and service technologies
 
 &nbsp;(Zendesk, Salesforce, Freshdesk, etc.).
 </li>
 <li>
 Excellent communication, leadership, and problem-solving skills.
 </li>
 <li>
 Passion for delivering&nbsp;
 
 exceptional, emotionally resonant customer experiences
 
 .
 </li>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s degree in Business, Marketing, or related field.
 </li>
 </ul>
 
 
 
 
 
 The Process ➡️
 
 
 <ul>
 <li>
 Initial screening with Global Head of HR
 </li>
 <li>
 Case study / customer journey assignment
 </li>
 <li>
 Interview with General Manager
 </li>
 <li>
 Final interview with CEO
 </li>
 </ul>
 
 
 
 
 ⏱️ Process typically concludes within 3&ndash;4 weeks
 
 
 
 
 
 
 Why Join Idealz ⁉️
 
 
 
 At&nbsp;
 
 Idealz Holding
 
 , you&rsquo;ll join a&nbsp;
 
 fast-paced, globally recognized brand
 
 &nbsp;where innovation meets customer obsession. This role offers the opportunity to&nbsp;
 
 shape the customer experience backbone
 
 &nbsp;of a company reinventing retail 🌍. You&rsquo;ll have the autonomy to build, lead, and transform &mdash; making every customer interaction a winning one 🏆.
 
</div>

Sr. Manager Customer Experience

Bupa Türkiye

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Mathematics, Statistics, Design, or a related field.
 </li>
 <li>
 Minimum 6 years of experience in Customer Experience (CX), Service Design, or related fields, with a proven record of leading customer-centric transformation initiatives.
 </li>
 <li>
 Strong command of CX methodologies and tools including Design Thinking, Journey Mapping, Service Blueprinting, and Agile CX.
 </li>
 <li>
 Skilled in designing and optimizing customer journeys across digital and physical touchpoints (mobile, web, and in-person).
 </li>
 <li>
 Experienced in facilitating design thinking workshops and collaborating with cross-functional teams to co-create customer-focused solutions.
 </li>
 <li>
 Proficient in implementing Voice of the Customer (VoC) programs, feedback loops, and sentiment analysis to extract actionable insights.
 </li>
 <li>
 Able to leverage data analytics and AI-driven insights to identify trends, predict needs, and support continuous improvement.
 </li>
 <li>
 Proficient in defining and tracking CX metrics such as NPS, CES, and CSAT.
 </li>
 <li>
 Adept at aligning product, marketing, and operational strategies to deliver measurable CX improvements.
 </li>
 <li>
 Experienced in benchmarking CX best practices locally and globally, sharing insights, and developing initiatives based on findings.
 </li>
 <li>
 Strong analytical skills, with proficiency in data visualization and CX tools (e.g., Miro, Pisano).
 </li>
 <li>
 Conducted performance measurements aligned with key KPIs to improve customer experience, identify areas of development, and perform impact analyses.
 </li>
 <li>
 Collaborated with Customer Analytics teams to transform insights into actionable strategies and support data-driven decision-making.
 </li>
 <li>
 Managed end-to-end processes for new products and services, foreseeing impacted business units and ensuring seamless cross-functional coordination.
 </li>
 <li>
 Created and maintained customer communication content (e.g., emails, SMS) while managing engagement tools and ensuring message consistency.
 </li>
 <li>
 Empathetic, adaptable, and proactive team player with a curious and growth-oriented mindset.
 </li>
 <li>
 Comfortable managing complex, multi-channel CX projects in dynamic environments.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Expertise in customer journey mapping and service blueprinting, with the ability to select the right approach for each context.
 </li>
 <li>
 Ability to synthesize qualitative and quantitative research insights to inform CX and service design strategies.
 </li>
 <li>
 Strong service design mindset &mdash; approaches problems holistically, considering frontstage, backstage, and end-to-end perspectives.
 </li>
 <li>
 Skilled facilitator who effectively engages stakeholders in workshops and collaborative sessions.
 </li>
 <li>
 Proven ability to balance business objectives, customer expectations, and technological feasibility to deliver effective, scalable solutions.
 </li>
 <li>
 Customer advocate, combining user empathy with business acumen to create meaningful experiences.
 </li>
 <li>
 Excellent communication and influencing skills, capable of navigating complexity and aligning multiple workstreams toward shared goals.
 </li>
 <li>
 Proficient in managing customer engagement tools and communication processes to ensure relevance, timeliness, and impact.
 </li>
 <li>
 Strong coordination and stakeholder management skills, ensuring collaboration across analytics, product, and operational teams.
 </li>
 <li>
 Analytical thinker with a focus on KPI-driven improvement and measurable experience enhancement.
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Customer Experience Lead

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 
 CX Strategy &amp; Leadership
 
 <ul>
 <li>
 Define and lead the enterprise-wide CX vision, strategy, and roadmap aligned with business objectives.
 </li>
 <li>
 Establish and monitor KPIs to measure customer satisfaction, loyalty, and lifetime value.
 </li>
 <li>
 Serve as advocate for the customer, ensuring CX principles are embedded in all business decisions.
 </li>
 </ul>
 
 Customer Lifecycle Management
 
 <ul>
 <li>
 Own the end-to-end customer lifecycle, from onboarding to renewal and advocacy.
 </li>
 <li>
 Develop and implement retention, loyalty, and advocacy programs that maximize customer lifetime value.
 </li>
 <li>
 Identify friction points and design proactive interventions to reduce churn and improve engagement.
 </li>
 </ul>
 
 Journey Management &amp; Design Thinking
 
 <ul>
 <li>
 Map, analyze, and continuously optimize customer journeys across all channels and touchpoints.
 </li>
 <li>
 Apply design thinking methodologies to co-create innovative solutions with customers and internal teams.
 </li>
 <li>
 Drive service design initiatives that deliver seamless, personalized, and scalable experiences.
 </li>
 </ul>
 
 Voice of the Customer (VoC) &amp; Insights
 
 <ul>
 <li>
 Lead the design, testing, and refinement of customer surveys, feedback loops, and VoC programs.
 </li>
 <li>
 Translate customer insights into actionable strategies for product, service, and process improvements.
 </li>
 <li>
 Benchmark customer satisfaction and loyalty metrics against industry standards to assess performance.
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 <ul>
 <li>
 Partner with Marketing, Sales, Product, and Operations to align customer insights with business priorities.
 </li>
 <li>
 Influence product roadmaps and service delivery models based on customer journey analytics.
 </li>
 <li>
 Build and mentor a high-performing CX team with expertise in research, analytics, and experience design.
 </li>
 </ul>
 
 Culture &amp; Capability Building
 
 <ul>
 <li>
 Design and facilitate training programs to instill customer-centric practices across the organization.
 </li>
 <li>
 Provide tools, resources, and communication strategies to empower employees to deliver exceptional experiences.
 </li>
 <li>
 Foster a culture of continuous improvement, experimentation, and customer-centric innovation.
 </li>
 </ul>
 
 &nbsp;
 
 
 Qualifications &amp; Competencies
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Management Information Systems, Industrial Engineering, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 7+ years of progressive experience in customer experience, service design, or related fields, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven track record of developing and executing CX strategies, lifecycle management, and journey optimization.
 </li>
 <li>
 Strong expertise in journey mapping, design thinking, and customer research methodologies.
 </li>
 <li>
 Demonstrated ability to influence at the executive level and drive cross-functional alignment.
 </li>
 <li>
 Exceptional leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Data-driven mindset with proficiency in CX analytics, CRM platforms, and customer feedback tools.
 </li>
 <li>
 Familiar with customer engagement platforms
 </li>
 <li>
 Certification in CX (e.g., CCXP) or related fields is highly desirable.
 </li>
 <li>
 Experience in fintech or other fast-paced, customer-centric industries is a strong plus.
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Experience Senior Manager

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

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