cx solution sales expert

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Role Overview
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.
We are looking for a Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing). 
Key Responsibilities
Account Ownership &amp; Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.
Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.
Pipeline &amp; Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
Product Success &amp; Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).
Enablement, Demos &amp; Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.
Value Proposition &amp; Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.
Commercial Negotiations: Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.
Adoption &amp; Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.
Customer Success &amp; Field Impact: Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.
Relationship Building &amp; Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.
Ecosystem &amp; Partner Engagement: Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.
Collaboration &amp; Orchestration: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.
Competitive &amp; Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market. 
Qualifications &amp; Competencies<ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul> 
Why This Role Matters
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 445750 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Sales Expert

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Role Overview
The Solution Sales Executive (SSE) is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy. 
Key Responsibilities
Account Ownership &amp; Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.
Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.
Pipeline &amp; Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
Product Success &amp; Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).
Enablement, Demos &amp; Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.
Value Proposition &amp; Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.
Commercial Negotiations: Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.
Adoption &amp; Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.
Customer Success &amp; Field Impact: Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.
Relationship Building &amp; Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.
Ecosystem &amp; Partner Engagement: Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.
Collaboration &amp; Orchestration: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.
Competitive &amp; Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market. 
Qualifications &amp; Competencies<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or related field.</li><li>
Management consulting profile with 10-15 years' industry or practitioner experience; executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles, plus top-tier consulting and deep industry expertise.</li></ul><ul><li>
Proven experience in account management, solution sales, or customer success roles.</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth).</li><li>
Deep SAP and domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li><li>
Ability to work collaboratively in a matrixed environment and influence without direct authority.</li><li>
Analytical mindset with a focus on problem-solving and continuous improvement.</li></ul> 
Why This Role Matters
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the Business Suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 445753 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
 What you&rsquo;ll build
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution questions within the CX SA team. You will leverage your deep expertise in CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP CX footprint to maximize value for their organization.<ul><li>Provide deep CX solution-specific expertise to support new sales and adoption for key customers</li><li>Provide both standard and customized/personalized solution demonstrations that bring SAP CX solutions to life and show customers the value of SAP.</li><li>Support the Account Team by delivering CX solution presentations to identify and qualify new opportunities and drive adoption and consumption of SAP CX solutions</li><li>Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>Establish yourself as a CX thought leader within the account team and fine-tune account strategy</li><li>Collaborate with the team in creating overall themes and competitive differentiation</li><li>Conduct vigorous dry runs on strategic deals and customer engagements</li><li>Transition engagement to implementation partner/ Services teams effectively</li><li>Engage with customers to continue selling the vision of SAP CX solutions and ensure eagerness for renewal</li><li>Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul> 
What you bring:<ul><li>Professional experience with large software/IT organizations, preferably in CX solution</li><li>CX product and process experience and/or 10 years + of relevant SAP CX solutions experience</li><li>Working knowledge of CX Cloud Solutions, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>Viewed as a CX solutions/Industry expert across SAP with a track record of success</li><li>Focus on creating compelling storylines and themes for customer interactions</li><li>Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>Passion and energy in all customer interactions</li><li>In line with Saudization legal mandates, we can only consider Saudi nationals at this time</li></ul>
Skills you&rsquo;ll use:<ul><li>
Presentation Skills</li><li>
Demonstration Skills</li><li>
Value Selling</li><li>
Storytelling</li><li>
Business Acumen</li><li>
Customer Orientation</li><li>
Influencing Skills</li><li>
Effective Communication</li></ul>
Where you belong:<ul><li>Collaborate to complement solution expertise and support customers and be our Customer Advocate</li><li>Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey</li></ul><ul><li> 
In line with Saudization legal mandates, we can only consider Saudi nationals at this time.</li></ul>
#LI-SW2<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 437691 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Advisor Senior Specialist

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><ul><li> 
Due to Saudization local mandates, only Saudi nationals will be considered at this time.</li></ul> 
What you'll build:
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.<ul><li>
Provide deep solution-specific expertise to support new sales and adoption for key customers</li><li>
Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.</li><li>
Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions</li><li>
Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>
Establish yourself as a thought leader within the account team and fine-tune account strategy</li><li>
Collaborate with the team in creating overall themes and competitive differentiation</li><li>
Conduct vigorous dry runs on strategic deals and customer engagements</li><li>
Transition engagement to implementation partner/ Services teams effectively</li><li>
Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal</li><li>
Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul> 
What you bring:<ul><li>
Professional experience with large software/IT organizations, preferably in a CX solution-specific segment</li><li>
SAP CX product experience and/or 3-5 years of relevant CX solutions/Lines of Business experience</li><li>
Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>
Viewed as a solutions/CX Lines of Business/Industry expert across SAP with a track record of success</li><li>
Focus on creating compelling storylines and themes for customer interactions</li><li>
Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>
Passion and energy in all customer interactions</li></ul><ul><li> 
Due to Saudization local mandates, only Saudi nationals will be considered at this time.</li><li>One year Fixed term contract, with potential of being renewed.</li></ul> 
Where you belong:<ul><li>
Customer Advocate: Collaborate to complement solution expertise and support customers</li><li>
Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>
Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>
SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 442879 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

Exotel Techcom Pvt Ltd

<div><h2 class="jobSectionHeader">About Us</h2>

Exotel is a leading provider of AI-powered customer engagement and communication solutions for enterprises. We enable businesses to transform how they connect with customers across omnichannel experiences&mdash;voice, messaging, agents, and AI-driven bots.

With over 20 billion conversations annually and the trust of 7,000+ customers globally, Exotel serves enterprises across BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.

As customer expectations rise across the Middle East, enterprises face increasing pressure to drive revenue growth, optimize operational costs, and deliver superior customer experience (CX)&mdash;all while navigating regulatory and scale challenges. 
Exotel partners with organizations as a strategic AI transformation enabler, helping them achieve all three outcomes through secure, scalable, and enterprise-grade communication platforms. 

<h2 class="jobSectionHeader">
Position Overview</h2>

The Account Director &ndash; BFSI will be responsible for driving strategic growth across large and mid-market BFSI enterprises in Saudi Arabia. This role focuses on deep account ownership, consultative selling, and long-term relationship building with CXO and senior stakeholders.

The ideal candidate brings strong domain understanding of BFSI, experience managing complex enterprise accounts, and the ability to position Exotel&rsquo;s solutions as business-critical platforms aligned to customer priorities such as CX, compliance, scalability, and digital transformation. 

<h2 class="jobSectionHeader">
Key Responsibilities &amp; KRAs</h2>
<h3 class="jobSectionHeader">Industry &amp; Domain Expertise</h3>
<ul>
<li>Develop a strong understanding of the Saudi BFSI ecosystem, including banks, fintechs, insurers, and regulated financial institutions 
</li>
<li>Stay current on market trends, regulatory considerations, digital CX initiatives, and technology adoption in the region 
</li>
<li>Understand customer-facing business functions across the lifecycle (acquisition, servicing, collections, retention)</li></ul> 


<h3 class="jobSectionHeader">Solutioning &amp; Consultative Selling</h3>
<ul>
<li>Lead enterprise discovery and problem diagnosis for large BFSI accounts 
</li>
<li>Translate business challenges into AI-powered communication and CX solutions 
</li>
<li>Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services 
</li>
<li>Clearly articulate Exotel&rsquo;s value proposition to both business and technology stakeholders</li></ul> 


<h3 class="jobSectionHeader">Account Management &amp; Growth</h3>
<ul>
<li>Own and grow strategic BFSI accounts, from opportunity identification to closure and expansion 
</li>
<li>Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams 
</li>
<li>Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upsell 
</li>
<li>Navigate enterprise decision-making, procurement cycles, and evaluation frameworks</li></ul> 


<h3 class="jobSectionHeader">Business &amp; Commercial Ownership</h3>
<ul>
<li>Manage revenue, pipeline, and bookings in line with defined annual targets 
</li>
<li>Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations 
</li>
<li>Apply value-based selling approaches, balancing short-term revenue with long-term account potential 
</li>
<li>Use data-driven insights alongside judgment to manage ambiguity and complexity</li></ul> 


<h3 class="jobSectionHeader">Stakeholder Management</h3>
<ul>
<li>Build strong relationships with CXOs and senior leaders across BFSI enterprises 
</li>
<li>Represent Exotel as a trusted, long-term technology partner 
</li>
<li>Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success</li></ul> 


<h2 class="jobSectionHeader">Key Performance Indicators (KPIs)</h2>
<h3 class="jobSectionHeader">Industry Engagement</h3>
<ul>
<li>Depth and quality of BFSI industry insights demonstrated 
</li>
<li>Successful CXO and senior stakeholder engagements 
</li>
</ul><h3 class="jobSectionHeader">Solution Effectiveness</h3>
<ul>
<li>Alignment of Exotel solutions with customer business and technology needs 
</li>
<li>Successful solution deployments and expansions within BFSI accounts 
</li>
</ul><h3 class="jobSectionHeader">Account &amp; Revenue Growth</h3>
<ul>
<li>Number and value of qualified opportunities 
</li>
<li>Revenue growth from new and existing accounts 
</li>
</ul><h3 class="jobSectionHeader">Stakeholder Satisfaction</h3>
<ul>
<li>Customer satisfaction and relationship strength 
</li>
<li>Internal stakeholder feedback on collaboration and execution 
</li>
</ul><h3 class="jobSectionHeader">Business Outcomes</h3>
<ul>
<li>Achievement of annual revenue and gross margin targets 
</li>
<li>Progress on leading indicators and cross-functional KPIs</li></ul> 


<h2 class="jobSectionHeader">Qualifications &amp; Skills</h2>
<ul>
<li>Bachelor&rsquo;s degree in Engineering; MBA or Master&rsquo;s degree preferred 
</li>
<li>Proven experience in enterprise account management or business development within SaaS / technology 
</li>
<li>Strong analytical, problem-solving, and strategic thinking skills 
</li>
<li>Excellent communication, presentation, and negotiation abilities 
</li>
<li>Comfortable operating in high-stakes, CXO-led environments 
</li>
<li>Experience working with CRM tools and data-driven sales processes 
</li>
<li>High resilience, ownership mindset, and execution focus</li></ul> 


<h2 class="jobSectionHeader">What We Are Looking For</h2>
<ul>
<li>Large Account Expertise: Proven ability to navigate complex enterprise organizations and decision-making structures 
</li>
<li>Domain Depth: Strong BFSI understanding&mdash;business KPIs, CX priorities, regulatory environment, and tech ecosystem 
</li>
<li>Background: Experience with large enterprises or MNCs; comfortable operating in fast-growing, agile environments 
</li>
<li>Technology Acumen: 
</li>
<li><ul><li>Ability to link technology to business outcomes 
</li>
<li>Understand customer deployments and integrations 
</li>
<li>Confidently articulate Exotel&rsquo;s value to technical stakeholders 
</li>
<li>Lead or support product demos when required 
</li>
</ul></li><li>Commercial Strength: Experience structuring large, complex enterprise deals 
</li>
<li>Executive Presence: Gravitas, maturity, and adaptability to different senior stakeholder personas</li></ul></div>

Account Director -BFSI

Makonis

<div>
 
 
 Hiring: Account Director &ndash; BFSI | Riyadh
 
 
 
 
 
 
 We are looking for an experienced
 
 Account Director &ndash; BFSI
 
 to drive strategic growth across large and mid-market
 
 Banking, Financial Services, and Insurance (BFSI)
 
 enterprises in
 
 Saudi Arabia
 
 .
 
 
 In this role, you will own and grow key enterprise accounts while building strong relationships with
 
 CXO and senior stakeholders
 
 . You will lead consultative discussions, identify business challenges, and position
 
 AI-powered communication and customer experience (CX) solutions
 
 that support digital transformation, compliance, and scalable customer engagement.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Manage and grow strategic BFSI enterprise accounts
 
 
 &bull; Identify new opportunities and build a strong qualified pipeline
 
 
 &bull; Lead consultative selling engagements with business and technology leaders
 
 
 &bull; Structure and close complex enterprise SaaS deals
 
 
 &bull; Partner with internal teams to drive successful solution deployments and long-term customer value
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 7&ndash;12+ years of experience in
 
 enterprise sales or account management within SaaS/technology
 
 
 
 &bull; Strong understanding of the
 
 BFSI industry and enterprise sales cycles
 
 
 
 &bull; Experience engaging with
 
 CXO-level stakeholders
 
 
 
 &bull; Excellent communication, negotiation, and relationship management skills
 
 
 
 
 
 If you&rsquo;re interested or know someone who may be a great fit, feel free to share your resume at gunjan.t@makonissoft.com at an earliest
 
</div>

Account Director - BFSI : Fulltime Position

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
The SAP Customer Experience (CX) Solution Sales Executive is responsible for selling a defined portfolio of SAP CX products solutions across a targeted line of business or buying centre such as Marketing, Sales, Service, Commerce, and Customer Data. This role focuses on helping customers modernize customer engagement, unify experiences, and drive revenue growth through SAP&rsquo;s CX suite. Supports efforts to ensure solutions are adopted and value is realized. Responsible for the continuity and expansion of the customer's ongoing business with SAP. Focused on named existing and/or prospective accounts. Maintains customer relationship and influences customers' requirements' specification. 
 
Typically carries a quota. 
Accountability<ul><li>
responsible for delivery of outcome of assigned projects or areas of responsibility.</li><li>
internally recognized senior on complex technical and business matters.</li><li>
works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.</li><li>
collaborates in devising long-term concepts.</li><li>
may include team lead or supervisory responsibilities.</li></ul>
Complexity<ul><li>
contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects).</li><li>
works independently on topics while setting priorities having sole responsibility.</li><li>
provides regular project status and updates.</li><li>
decisions/solutions can enhance essentially current and future design and strategy.</li><li>
enhance complex systems &amp; processes.</li></ul>
Experience<ul><li>
advanced technical or business skills and special knowledge in one /several areas.</li><li>
individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.</li><li>
typically, several years&rsquo; experience with increasing amount of responsibility.</li></ul>
Communication<ul><li>
builds and maintains partnerships with internal and external customers and partners.</li><li>
contributes actively to build common ground for cooperation.</li><li>
communicates clear and conveying processes &amp; policies in a way that others can understand.</li><li>
communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues &amp; managers.</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 442505 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

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