data center operations specialist

Ultahost, inc

<div><div><b>About UltaHost:</b></div><div>
Ultahost is a rapidly growing global web hosting and infrastructure provider, delivering high-performance hosting solutions including Dedicated Servers, VPS Hosting, Cloud Infrastructure, and Managed Hosting services.</div><div>
As our infrastructure continues to scale, we are looking for a Dedicated Hosting Operations Specialist to help manage the procurement, provisioning, and operational management of dedicated server hardware across our global data center network.</div><div><b>
</b></div><div><b>Job Overview</b></div><div>
The Dedicated Hosting Operations Specialist will be responsible for managing the end-to-end lifecycle of dedicated server infrastructure, including server procurement, vendor coordination, hardware inventory management, and provisioning processes.</div><div>
This role plays a critical part in ensuring that dedicated hosting resources are available, scalable, and efficiently deployed to support our growing customer base.</div><div></div><div><b><br>
Key Responsibilities</b></div><ul><li>
Manage dedicated server procurement from hardware vendors and global data center providers</li><li>
Coordinate server purchasing, vendor communication, and hardware sourcing</li><li>
Oversee server inventory management and hardware resource allocation</li><li>
Ensure efficient server provisioning and deployment for dedicated hosting customers</li><li>
Work closely with infrastructure and operations teams to maintain high availability of dedicated hosting resources</li><li>
Monitor hardware capacity planning and forecast server demand</li><li>
Maintain documentation for server hardware, configurations, and procurement records</li><li>
Track vendor performance, delivery timelines, and pricing optimization</li><li>
Support improvements to internal processes related to server provisioning and infrastructure operations</li></ul><div><b>
Required Qualifications</b></div><ul><li>
Experience in web hosting, data center operations, infrastructure operations, or server procurement</li><li>
Understanding of dedicated server infrastructure and hosting environments</li><li>
Familiarity with server hardware components (CPU, RAM, storage, RAID, networking)</li><li>
Strong organizational and operational management skills</li><li>
Ability to coordinate with vendors, suppliers, and technical teams</li><li>
Experience with inventory management or asset tracking systems</li><li>
Strong communication and problem-solving skills</li><li>
Professional working proficiency in English</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
Experience working in a web hosting, cloud infrastructure, or data center environment</li><li>
Familiarity with server operating systems such as Linux (Ubuntu, CentOS, AlmaLinux, Debian) and Windows Server</li><li>
Experience with hosting control panels such as cPanel/WHM, Plesk, DirectAdmin, or similar platforms</li><li>
Understanding of dedicated server provisioning and lifecycle management</li><li>
Knowledge of server hardware configuration and troubleshooting (CPU, RAM, SSD/NVMe storage, RAID, networking)</li><li>
Experience with remote server management tools such as IPMI, iDRAC, iLO, or KVM over IP</li><li>
Familiarity with data center operations and rack infrastructure (switches, cabling, power management)</li><li>
Basic understanding of networking concepts (IP management, VLANs, routing, bandwidth allocation)</li><li>
Experience working with automation or provisioning systems used in hosting environments is a plus</li><li>
Knowledge of infrastructure monitoring or asset management tools</li></ul></div><div></div>

Dedicated Hosting Operations Specialist

Reboot Monkey

<div>
 Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We&rsquo;re seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 <strong>
  As a Freelance Data Center Technician,
 </strong>
 you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We&rsquo;re looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you&rsquo;ll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Install, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center.
  </li>
  <li>
   Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability.
  </li>
  <li>
   Configure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards.
  </li>
  <li>
   Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date.
  </li>
  <li>
   Document all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations.
  </li>
  <li>
   Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security.
  </li>
  <li>
   Collaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment.
  </li>
  <li>
   Professional Environment: Join a professional work environment where you can reconnect with the practical side of IT.
  </li>
  <li>
   Competitive Compensation: We offer competitive rewards for your compensation and efforts.
  </li>
  <li>
   Growth Opportunities: Work with compelling clients and seize opportunities to grow in your field.
  </li>
 </ul>
 <ul>
  <li>
   Education:
  </li>
  <ul>
   <li>
    Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
   </li>
  </ul>
  <li>
   Experience:
  </li>
  <ul>
   <li>
    3+ years of experience in data center operations, with a strong focus on independent or freelance projects.
   </li>
  </ul>
  <li>
   Technical Skills:
  </li>
  <ul>
   <li>
    Extensive hands-on experience with Cisco and Juniper networking devices.
   </li>
   <li>
    Strong proficiency in managing and troubleshooting Windows and Linux-based systems.
   </li>
   <li>
    Solid understanding of networking principles (TCP/IP, DNS, VPN, VLANs).
   </li>
   <li>
    Experience with virtualization technologies such as VMware or Hyper-V is a plus.
   </li>
  </ul>
  <li>
   Certifications:
  </li>
  <ul>
   <li>
    Valid certifications like Cisco CCNA/CCNP, Juniper JNCIA/JNCIS, or CompTIA Linux+ are highly desirable.
   </li>
  </ul>
  <li>
   General Requirements:
  </li>
  <ul>
   <li>
    Ability to travel to various data center locations on short notice.
   </li>
   <li>
    Flexibility to work outside regular hours, including nights and weekends if required.
   </li>
   <li>
    Must have access to necessary tools and equipment to perform data center tasks.
   </li>
   <li>
    Strong problem-solving skills, with the ability to work independently and remotely.
   </li>
   <li>
    Excellent communication skills for collaboration with remote teams.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
</div>


Data Center Technician - Ramadan City - On-site

ByteBridge

<div>
 <p>
  Location: Kingdom of Saudi Arabia, Riyadh
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsible for day-to-day data center operations to ensure continuous availability of servers, networking, and storage infrastructure in a mission-critical environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Perform break-fix maintenance on servers, storage, and network equipment.
  </li>
  <li>
   Install, rack, stack, cable, label, and decommission hardware.
  </li>
  <li>
   Troubleshoot hardware and connectivity issues within SLA.
  </li>
  <li>
   Monitor systems and respond to alerts, incidents, and escalations.
  </li>
  <li>
   Execute SOPs, MOPs, and change procedures accurately.
  </li>
  <li>
   Conduct preventive maintenance and routine inspections.
  </li>
  <li>
   Maintain accurate asset, inventory, and documentation records.
  </li>
  <li>
   Support migrations, expansions, and deployment activities.
  </li>
  <li>
   Escort vendors and coordinate onsite activities when required.
  </li>
  <li>
   Ensure compliance with EHS and site safety standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong knowledge of servers, storage, and basic networking concepts.
  </li>
  <li>
   Experience with hardware replacement (CPU, RAM, disks, NICs, PSUs).
  </li>
  <li>
   Familiar with structured cabling and labeling standards.
  </li>
  <li>
   Experience using ticketing / ITSM systems.
  </li>
  <li>
   Understanding of data center operational processes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Diploma or Degree in IT, Engineering, or related field.
  </li>
  <li>
   2&ndash;5 years of data center or critical infrastructure experience.
  </li>
  <li>
   Able to work in a 24&times;7 shift environment.
  </li>
  <li>
   Physically able to handle equipment (up to 23 kg / 50 lbs).
  </li>
  <li>
   Basic English communication required.
  </li>
 </ul>
</div>


Data Center Operations Technician (DCT)

Oracle

<div><p>Oracle Data Center Operations (DCO) has an opportunity for a Data Center Global Support Engineer who will be responsible for a wide variety of support and escalation across Data Center Operations. If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization.
</p><p>You need to be highly motivated, self-driven and have a good combination of technical and support skills, while being focused on continual improvement within the operation. You will combine hands-on technical expertise with a passion for clear documentation and continual improvement&mdash;supporting escalations, incident response, and operational health across one or more data centers while strengthening the knowledge base that enables teams to move faster and deliver consistently great customer outcomes. Working with a global, multi-level team, you will lead performance analysis, proactively monitor facility health, and partner across functions and regions to drive process improvements, automation, and risk mitigation. You&rsquo;ll also play a key role in new region builds and expansions&mdash;serving as a primary liaison for expansion work and providing oversight for installations, repairs, inventory, logistics, and infrastructure upgrades to improve stability and efficiency. Periodic travel to OCI locations may be required to support build and operational activities.</p></div>
<br><div><p><b>Responsibilities
</b></p><p>You need to be highly motivated, self-driven, and have a combination of strong analytical, communication, and project skills. You will also:
</p><ul><li>Work with technicians, engineers, program managers, and partner teams to create and update documentation.
</li><li>Partner with SMEs to publish documentation for physical infrastructure, cloud products, security, and compliance.
</li><li>Review and audit documentation with SMEs to ensure clarity, quality, and consistency.
</li><li>Gather feedback and continuously improve documentation.
</li><li>Support operational responsibility for one data center; support additional sites as needed.
</li><li>Lead analysis of key operational metrics (capacity, temperature, availability, cleanliness, etc.) and drive improvements.
</li><li>Monitor facility health (power, cooling, security) and recommend actions to strengthen resilience and safety.
</li><li>Partner across teams/regions to improve processes using industry best practices (Lean; familiarity with Six Sigma a plus).
</li><li>Provide support for complex escalations.
</li><li>Participate in RCAs, document lessons learned, and implement corrective actions.
</li><li>Maintain an accurate, actionable knowledge base (issues, processes, solutions).
</li><li>Apply ITSM disciplines; ITIL experience preferred.
</li><li>Support new region builds and expansions (remote and onsite) to meet quality and schedule goals.
</li><li>Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs.
</li><li>Partner cross-functionally to uphold safety, readiness, and operational excellence during builds.
</li><li>Oversee installations, repairs, inventory, and logistics.
</li><li>Guide replacements/upgrades and support site improvements through implementation.
</li><li>Plan and execute rack deployments, installs, and physical network changes.
</li><li>Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency.
</li><li>Lead moderately complex workstreams; track timelines and deliverables to meet requirements.
</li><li>Prioritize and delegate across initiatives; adapt plans as scope, resources, or timelines change.
</li><li>Identify and implement process/workflow improvements to increase efficiency and effectiveness.
</li><li>Measure impact, incorporate feedback, and iterate.
</li><li>Support special projects as needed.
</li></ul><p><b>Required Qualifications
</b></p><ul><li>Experience in data center operations, technical support, and/or engineering.
</li><li>Working knowledge of power, cooling, structured cabling, and connectivity.
</li><li>Basic understanding of network architecture and common protocols.
</li><li>Knowledge of OCI and cloud computing concepts.
</li><li>Experience supporting enterprise customers with a strong customer-outcome mindset.
</li><li>Ability to diagnose issues, identify root cause, and deliver durable fixes.
</li><li>Hands-on experience with enterprise server, storage, and networking technologies.
</li><li>Server administration experience, especially Linux/Unix.
</li><li>Process planning, evaluation, and documentation.
</li><li>Excellent written and verbal communication skills with strong attention to detail.
</li><li>Strong technical writing skills.
</li></ul><p><b>Preferred Job Qualifications
</b><br>
<b>Education and/or Experience:
</b><br>
11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
<br>
<br>
OR
<br>
<br>
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
<br>
<br>
OR
<br>
<br>
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
<br>
<br>
OR
<br>
<br>
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.</p></div>

Data Center Operations Process Engineer

Verizon

<div><h3 class="jobSectionHeader"><b>When you join Verizon</b></h3><p>
You want more out of a career. A place to share your ideas freely &mdash; even if they&rsquo;re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love &mdash; driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together &mdash; lifting our communities and building trust in how we show up, everywhere &amp; always. Want in? Join the #VTeamLife.</p><p></p><h3 class="jobSectionHeader"><b>
What you&rsquo;ll be doing...</b></h3><p></p><p>
You&rsquo;ll have a front seat to state state-of-the-art systems, applications, and infrastructures at one of the leading global technology companies. As part of National Network Operations, you&rsquo;ll be responsible for the physical network equipment, distribution of power, and space allocation in data center locations. You&rsquo;ll coordinate all equipment, provide hardware support, coordinate installation, testing, and troubleshooting of transmission facilities, and support a multifaceted user community. Your work will play a key role in ensuring the reliability and quality of our network.</p><ul><li><p>
Writing, reviewing, and approving methods of procedures (MOPs), and ensuring they are followed.</p></li><li><p>
Entering Network Change Controls in the NCC system per Network requirements.</p></li><li><p>
Handling vendor power installation, operation, and maintenance.</p></li><li><p>
Monitoring and maintaining data center physical hardware and cabling, and keeping an inventory of equipment and spares.</p></li><li><p>
Maintaining electrical panel schedules in the data enter through the IFP tool.</p></li><li><p>
Performing financial tasks related to Data Center activity.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
What we&rsquo;re looking for...</b></h3><p></p><p>
While you consider yourself an independent self-starter, you&rsquo;re also a great teammate that communicates effectively with a variety of people. Organized and detail oriented, you&rsquo;re a strong project coordinator with the ability to handle timelines and budgets. You&rsquo;re not afraid to be a leader in a fast-paced, highly-visible environment.</p><p></p><p>
You&rsquo;ll need to have:</p><ul><li><p>
Bachelor's degree in Electrical Engineering or two or more years of work experience.</p></li><li><p>
Three or more years of relevant experience required, demonstrated through work experience and/or military experience.</p></li><li><p>
Valid driver&rsquo;s license.</p></li><li><p>
Willingness to work flexible hours, including nights and weekends, and be on call.</p></li></ul><p></p><p>
Even better if you have one or more of the following:</p><ul><li><p>
A degree.</p></li><li><p>
Data Center Operations Management Certifications such as CDCMP, CDCP, CCENT, CCNA, or CCNP.</p></li><li><p>
Training in at least 3 of the following areas: Data networking and communications, wireless technologies, digital communications, operating systems and applications, telecommunications, or power distribution.</p></li><li><p>
Knowledge of data transmission facilities such as OC192, OC48, CO48, T3, T1, DS1, 1G/ 10G native Ethernet, or SONET.</p></li><li><p>
Knowledge of data networking protocols including TCP/IP, OSI, OSPF, BGP, MPLS, BFD, SIP, or other LAN/WAN protocols.</p></li><li><p>
Experience in physical hands-on installation and troubleshooting of network transport, transmission and layer 1 network devices, including DACS and DCS panels and cross connects.</p></li><li><p>
General knowledge of optical transmission equipment administration and maintenance also considered a plus.</p></li><li><p>
Familiarity with Protocol Analysis, Packet Capture, Wireshark, NetScout, Fluke, T-Berd and other Fiber test tools.</p></li><li><p>
General knowledge in the use of electronic test equipment. Ideally, National Electrical Code knowledge.</p></li><li><p>
Power experience, including DC power systems, AC power systems, UPS systems, branch circuit installation for AC and DC distribution systems fed from AC PDUs and DC BDFBs.</p></li><li><p>
Knowledge in PeopleSoft Account software and MS Office computer applications like Excel, Word, PowerPoint, or Access.</p></li></ul><p></p><p>
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don&rsquo;t meet every &ldquo;even better&rdquo; qualification listed above.</p><p></p><h3 class="jobSectionHeader"><b>
Where you&rsquo;ll be working</b></h3>
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.<p></p><h3 class="jobSectionHeader"><b>
Scheduled Weekly Hours</b></h3>
40<p></p><h3 class="jobSectionHeader"><b>
Equal Employment Opportunity</b><b>
</b></h3><p>Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.</p><p></p><h3 class="jobSectionHeader"><b>
Benefits and Compensation</b></h3><p>
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&amp;D insurance, identity theft protection, pet insurance and group home &amp; auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we&rsquo;ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.</p><p></p>
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.</div><p></p>

Data Center Operations Engineer

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2><p>
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.</p><p>
Competitive salary available based on qualifications, experience and education of the selected candidate.</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
Information and Technology Services (ITS) is looking for a Data Center Technician to join the Infrastructure Data Centers Department within ITS.</p><p>
You will provide provide daily operational support for infrastructure systems across multiple ITS Data Center spaces, handling first level and managing higher level support, while actively coordinating with team members, service groups, and vendors. You will manage tasks such as Vlan changes, blade chassis setup, tool upgrades, and equipment lifecycle activities, often collaborating with various technical teams. You will lead routine to moderately complex projects, build customer relationships, and contribute your input to enchange service and business process solutions.</p><p>
Rack, cable, and validate new HPC compute, storage and infrastructure nodes in coordination with ARC system administrators and DCE staff.</p><p>
Diagnose, troubleshoot and assist with component-level hardware repair or replacement of failed nodes or subsystems.</p><ul><li>
Manage unracking and decommissioning of aging or retired HPC equipment, ensuring asset tracking and environmentally-sound disposal/documentation.</li><li>
Act as the primary liaison for hardware vendor support: open and manage service tickets, coordinate diagnostics, and escort on-site vendor technician visits.</li><li>
Use foundational Linux system tools and commands to verify node state, configuration accuracy and readiness for service (e.g., boot verification, log inspection, simple diagnostics).</li><li>
Maintain accurate, timely records of hardware incidents, replacements, repairs and service-interactions within the tracking system.</li><li>
Support data-center best practices specific to high-density HPC: cabling standards, airflow/power management, rack-and-row organization, labeling and tagging.</li></ul><h2 class="jobSectionHeader"><b>
Who We Are</b></h2><p>
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about</p><h2 class="jobSectionHeader"><b>
Why Work at Michigan?</b></h2><p>
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:</p><ul><li>
Generous time off</li><li>
A retirement plan that provides two-for-one matching contributions with immediate vesting</li><li>
Many choices for comprehensive health insurance</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Flexible spending accounts for healthcare and dependent care expenses</li><li>
Dental and Vision Insurance</li><li>
Parental and Maternity Leave</li></ul><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><ul><li>
Provide daily operational and handling first level and managing higher level support for technical analyst tools and systems across multiple ITS data centers.</li><li>
Actively coordinate with team members, service groups, and vendors to resolve incidents and requests, ensuring accurate solutions.</li><li>
Follow established procedures and guidelines to research, troubleshoot, escalate, and resolve technical problems; evaluate issues and determine response priorities.</li><li>
Offer end-user support and encourage adoption of ITS products and services.</li><li>
Collaborate, advise, and educate customers and team members on Data Center Policies and product use, including proper handling of sensitive data.</li><li>
Coordinate and develop implementation plans and timelines for projects, including operational tool and firmware upgrades, equipment moves, ads, and changes.</li><li>
Provide status updates and relevant information to management and project teams, meeting project deadlines and requirements.</li><li>
Estimate task completion times, identify impacted teams, and communicate potential risks and issues to management.</li><li>
Support senior staff with project tasks related to larger initiatives.</li><li>
Contribute to service enhancement by identifying customer requirements, evaluating gaps in current technology, and recommending proactive improvements.</li><li>
Collaborate with technical teams and customers to collect, interpret, and analyze data to inform proposals and solutions.</li><li>
Develop, edit, and maintain technical documentation and knowledge base materials.</li><li>
Support product adoption and business process transformation, helping develop and revise standards and procedures.</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
Background in a related field and/or equivalent combination of education, certification and experience.</li><li>
Minimum of two years demonstrated experience in a related role requiring use of operational tool sets, timeliness, customer service, organization, prioritization, troubleshooting at a tier 1 and managing higher level support, and working independently to successfully perform process analysis and manage tasks associated within a project.</li><li>
Act as the primary liaison for hardware vendor support: open and manage service tickets, coordinate diagnostics, and escort on-site vendor technician visits.</li><li>
Experience in networking, wiring equipment and server installation ,</li><li>
Experience in gathering, translating, prioritizing, and documenting system requirements ensuring that it is comprehensive and accurate..</li><li>
Experience coordinating small projects to meet customer requirements in a timely manner.</li><li>
Some coursework or training toward obtaining a Certified Data Center Professional certificate.</li><li>
Demonstrated knowledge in the utilization of at least 3 of the following tools: Proficiencies in the following Operational toolsets KVM/IP, Console session software and DCIM software, Security Access rights distribution, Provisioning tools such as DCTrack, Genetec, Key Card Systems, Monitoring Systems for power and cooling, PDU monitoring systems.</li><li>
Demonstrated Knowledge and understanding of data center infrastructures including functions of ATS, Flywheel and battery systems, generator systems, in rack UPS's, the different sources of power voltages, Vlan and IP use, best practice wiring concepts and cable types, knowledge of the varying types of SFP's and switches.</li></ul><h2 class="jobSectionHeader"><b>
Desired Qualifications*</b></h2><ul><li>
Demonstrated understanding of TIA-942 requirements for Data Centers</li><li>
Basic networking certification(s) or experience</li><li>
Basic level ITIL certification or experience</li><li>
Proficiency in the utilization of the following tools: Proficiencies in the following Operational toolsets KVM/IP, Console session software and access administration for DCIM, Provisioning tools such as DCTrack, Genesis, Key Card Systems, Monitoring Systems for power and cooling, PDU monitoring systems</li></ul><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Underfill Statement</b></h2><p>
UM- ITS welcomes a healthy applicant pool so we encourage all interested applicants to apply. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. The salary range for the associate level is $50,538 - $56,154.</p><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
Please Note: This position is a three-year term limited position</p><p>
Position includes travel to multiple university locations including Central or North campus and off-campus locations. Candidate must be able to fulfill the necessary requirements to drive a University vehicle.</p><h2 class="jobSectionHeader"><b>
Application Deadline</b></h2><p>
Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>275054</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Data Center Engineer - Intermediate</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Tech Support Analyst Inter</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Ann Arbor Campus</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Onsite
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Its Dc</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>ITS Infra Data Centers-Shared</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>3/17/2026 - 3/31/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$67,221.00 - $74,690.00</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Information Technology</p></div></div></div>

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