data center technician

DataBank

<div>DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. 
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. 
The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness. As a member of the Operations Team, the Data Center Technician I will handle trouble tickets and remote hands requests from creation through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues and guide both internal and customer compliance to our security standards. 
Responsibilities<ul><li>
Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.</li><li>
Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.</li><li>
Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment.</li><li>
Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.</li><li>
Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time.</li><li>
Always maintain facility cleanliness and &quot;Tour Readiness&quot;.</li><li>
Follow DataBank Cabling Standards.</li><li>
Help maintain accurate inventory of work tools, equipment, and devices.</li><li>
Other duties as assigned.</li></ul> 
Qualifications<ul><li>
High school diploma or equivalent</li><li>
Previous NOC/SOC/IOC experience and/or data center experience</li><li>
Some familiarity with DS1, DS3, Ethernet and dark fiber circuits</li><li>
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams</li><li>
0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.</li><li>
Customer Service Skills</li><li>
Cross Team Collaboration</li><li>
Running Cable/Climbing Ladders</li><li>
Be able to handle Critical Infrastructure emergencies</li><li>
Network/Power Monitoring</li><li>
Able to work a rotating schedule</li><li>
Responsibility and dependability are a must</li><li>
Candidates must have reliable transportation</li><li>
Reliable and able to work independently, if necessary</li><li>
Strong written and verbal communication skills</li><li>
Ability to learn quickly and apply new knowledge and skills</li><li>
Assess situations and escalate accordingly, following internal procedures</li><li>
Knowledge of Windows operating systems both pc and server-side</li><li>
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus</li><li>
Must be able to lift a minimum of 50 lbs</li></ul> 
Benefits<ul><li>
Health, Vision and Dental Insurance Packages</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Life Insurance</li><li>
401k with company match</li><li>
Paid Time Off, Volunteer Time Off and Paid Holidays</li><li>
Certification Reimbursement</li></ul> 
Payrate: $27.35/hr-$30.28/hr - depending on experience. 
 
Brand: DataBank
 
Address: 2000 Corporate Dr Orangeburg, NY - 10962
 
Property Description: LGA3 - Orangeburg NY 10962
 
Property Number: LGA3</div>

Data Center Technician 1

Google

<div>
 This role is not eligible for U.S. immigration sponsorship.
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
 </li>
 <li>
 Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
 </li>
 <li>
 Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
 </li>
 <li>
 Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 Completion of the online Google IT Support Professional Certificate program.
 </li>
 <li>
 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
 </li>
 <li>
 Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc.).
 </li>
 <li>
 Experience working within a data center or network operation center environment.
 </li>
 <li>
 Ability to collaborate and partner with teams to overcome challenges, and to adapt to changes in a dynamic work environment.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
 
 
 The AI and Infrastructure team is redefining what&rsquo;s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
 
 
 We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
 
 
 The US base salary range for this full-time position is $78,500-$110,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 
 
 Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deploy and operate new data center infrastructure across projects or functions.
 </li>
 <li>
 Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
 </li>
 <li>
 Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
 </li>
 <li>
 Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
 </li>
 <li>
 Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Data Center Technician

Microsoft

<div>
 
 Overview
 
 
 
 As a Data Center Technician, you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.
 
 
 Microsoft&rsquo;s Cloud Operations &amp; Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity &amp; Inclusion training and events, and professional certifications.
 
 
 Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
 
 
 With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
 
 
 
 Responsibilities
 
 
 
 
 Datacenter Operations
 
 
 
 <ul>
 <li>
 Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management. Incorporates security requirements in feedback and process changes, ensuring compliance with industry standards and best practices.
 </li>
 <li>
 Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on challenging or complex tickets.
 </li>
 <li>
 Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management, maintaining audit readiness. Escalates issues related to compliance or operational assurance activities to direct-line management. Identifies potential vulnerabilities in operational security, escalates promptly, and implements best practices.
 </li>
 <li>
 Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations. Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
 
 
 </li>
 </ul>
 
 Datacenter Work Environment
 
 
 
 <ul>
 <li>
 Participates in daily safety briefings. Completes required Environmental &amp; Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
 </li>
 <li>
 Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites, enforcing adherence to security requirements for third-party access and operations. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
 </li>
 <li>
 Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Encourages providing and responding to feedback received on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams. Proactively shares security-related learnings and best practices within team.
 </li>
 <li>
 As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
 </li>
 <li>
 As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
 
 
 </li>
 </ul>
 
 Managing Service
 
 
 
 <ul>
 <li>
 Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
 </li>
 <li>
 Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
 </li>
 <li>
 Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
 </li>
 <li>
 Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
 
 
 </li>
 </ul>
 
 Service Delivery
 
 
 
 <ul>
 <li>
 Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements. Ensures all tasks are executed and aligned with security principles, configurations, and controls.
 </li>
 <li>
 Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
 </li>
 <li>
 Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
 </li>
 <li>
 Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance. Ensures end-to-end management of DBDs in accordance with security protocols and regulations.
 </li>
 <li>
 Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Embody our culture and values
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
 </li>
 <ul>
 <li>
 OR equivalent experience.
 
 </li>
 </ul>
 </ul>
 
 Other Requirements
 
 
 
 Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
 
 
 <ul>
 <li>
 Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
 </li>
 <li>
 Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate&rsquo;s citizenship will be verified with a valid passport.
 </li>
 <li>
 Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.
 
 
 </li>
 </ul>
 Data Center Technicians ATR-B - The typical base pay range for this role across the U.S. is USD $23.17 - $36.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $31.20 - $40.63 per hour.
 
 
 Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
 
 
 https://careers.microsoft.com/us/en/us-corporate-pay
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
 
 
Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required.
 
 
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
 
 
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
 
 
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
 
 
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. 
 
 
 
 
Key job responsibilities 
<ul><li>Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
</li><li>Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
</li><li>Performing on-call duties and participating in scheduled maintenance and change management activities
</li><li>Contributing to documentation and process improvement initiatives based on your analysis of operational issues
</li><li>Helping to train and onboard new team members
</li></ul> 
Physical requirements:
 
<ul><li>Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
</li><li>Working in cramped and/or elevated locations
</li><li>Bending, lifting, stretching, and reaching
</li><li>Standing and walking for up to 8+ hours a day
</li><li>Ascending and descending ladders, stairs, and gangways safely and without limitation
</li><li>Work in a noisy environment
</li><li>Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
</li></ul> 
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
 
 
Essential Requirements:
 
<ul><li>Ability to travel to or commute between data center locations as needed
</li><li>Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
</li><li>Travel frequency will vary based on business needs and operational status of assigned facility
</li></ul>Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. 
 
 
 
A day in the life 
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
 
<ul><li>Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
</li><li>Solve problems at their root and step back to understand the broader context
</li><li>Maintain service level agreements through the implementation of proactive issue detection and reporting
</li></ul> 
You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. 
 
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>High school or equivalent diploma</li><li>1+ years of computer/server hardware troubleshooting or related IT experience</li><li>Ability to work on a flexible schedule including days, nights, and/or weekends.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience working in a Data Center environment</li><li>An Associate&rsquo;s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)</li><li>Understanding of network design, protocols and layer 1/2 troubleshooting</li><li>Experience managing work and priorities through a ticketing system</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. 
USA, PA, FAIRLESS HILLS - 27.00 - 48.00 USD hourly</div>

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
 
 
Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required.
 
 
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
 
 
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
 
 
NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).
 
 
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
 
 
Key job responsibilities 
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
 
 
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
 
 
Performing on-call duties and participating in scheduled maintenance and change management activities
 
 
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
 
 
Helping to train and onboard new team members
 
 
Physical requirements:
 
 
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
 
 
Working in cramped and/or elevated locations
 
 
Bending, lifting, stretching, and reaching
 
 
Standing and walking for up to 8+ hours a day
 
 
Ascending and descending ladders, stairs, and gangways safely and without limitation
 
 
Work in a noisy environment
 
 
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
 
 
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
 
 
Essential Requirements:
 
 
Ability to travel to or commute between data center locations as needed
 
 
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
 
 
Travel frequency will vary based on business needs and operational status of assigned facility
 
 
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
 
 
A day in the life 
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
 
 
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
 
 
Solve problems at their root and step back to understand the broader context
 
 
Maintain service level agreements through the implementation of proactive issue detection and reporting
 
 
You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
 
 
About the team 
Why AWS 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
 
Inclusive Team Culture 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship and Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>High school or equivalent diploma</li><li>1+ years of computer/server hardware troubleshooting or related IT experience</li><li>Ability to work on a flexible schedule including days, nights, and/or weekends.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience managing work and priorities through a ticketing system</li><li>Experience working in a Data Center environment</li><li>An Associate&rsquo;s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)</li><li>Understanding of network design, protocols and layer 1/2 troubleshooting</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. 
USA, OR, Boardman - 27.00 - 48.00 USD hourly 
USA, OR, HERMISTON - 27.00 - 48.00 USD hourly 
USA, OR, Hermiston - 27.00 - 48.00 USD hourly 
USA, OR, Umatilla - 27.00 - 48.00 USD hourly</div>

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader">Company Overview</h2>

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. 
 
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. 
<h2 class="jobSectionHeader">
Job Overview</h2>

As a Data Center Technician I, you will be working alongside Data Center Leads in supporting installs, troubleshooting, and maintaining servers, networking equipment, and cabling.
Responsibilities<ul><li>Understand the overall ticket management process</li><li>Pull required inventory as defined by the inventory process with accuracy</li><li>Update inventory systems as required</li><li>Start to understand, learn, and apply server repair methods to data center equipment</li><li>Physically assist in moving and racking equipment as directed for special projects</li><li>Other tasks as required by management</li></ul><h2 class="jobSectionHeader">
Required Skills and Qualifications</h2><ul><li>HS Diploma or GED</li><li>Associates or Bachelor's degree, OR working towards an Associate or Bachelor's degree a plus</li><li>1+ years of computer hardware repair experience</li><li>Basic knowledge of or hands-on experience with computer hardware /repair</li><li>Ability to learn new software quickly</li><li>Professional communication skills, both verbal and written</li><li>Self-motivated, professional, and strong attention to detail</li><li>Ability to multi-task</li></ul> 
#LI-DA1<h2 class="jobSectionHeader"> 
Compensation</h2>

Estimated Pay Range: 
 
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. 
<h2 class="jobSectionHeader">
Our Commitment to Diversity &amp; Inclusion</h2>
<div>
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 
 
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
 
 
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</div></div></div></div></div></div>

Data Center Technician IC1

<div><div><div><div><div><h2 class="jobSectionHeader">Company Overview</h2>

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. 
 
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. 
<h2 class="jobSectionHeader">
Job Overview</h2>

As a Data Center Technician I, you will be working alongside Data Center Leads in supporting installs, troubleshooting, and maintaining servers, networking equipment, and cabling.<div>
How You Make An Impact: 
<ul><li>Understand the overall ticket management process</li><li>Pull required inventory as defined by the inventory process with accuracy</li><li>Update inventory systems as required</li><li>Start to understand, learn, and apply server repair methods to data center equipment</li><li>Physically assist in moving and racking equipment as directed for special projects</li><li>Other tasks as required by management</li></ul></div><div>
What You Need To Succeed: 
<ul><li>Minimum of 1 year of computer hardware repair experience</li><li>HS Diploma or GED</li><li>Associates or Bachelor's degree, OR working towards an Associate or Bachelor's degree a plus</li><li>Basic knowledge of or hands-on experience with computer hardware /repair</li><li>Ability to learn new software quickly</li><li>Professional communication skills, both verbal and written</li><li>Self-motivated, professional, and strong attention to detail</li><li>Ability to multi-task</li></ul></div>
#LI-DT1s<h2 class="jobSectionHeader"> 
Compensation</h2>

Estimated Pay Range: 
 
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. 
<h2 class="jobSectionHeader">
Our Commitment to Diversity &amp; Inclusion</h2>
<div>
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 
 
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
 
 
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</div></div></div></div></div></div>

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