data quality specialist

Missouri Connections for Health

This position is Part-Time Benefited (60-74 hours biweekly) and qualifies to participate in all MCH insurance plans.This position is the supervising Customer Service Representative (CSR) for the Cover Missouri, Missouri State Health Insurance Assistance Program (SHIP), and rural/unhoused call centers.All other CSRs will directly report to the person in this position. This position is responsible for recruitment, hiring, evaluating, and disciplinary actions regarding all Contact Center CSRs.The position involves some responsibility for developing Contact Center policies and procedures, budgets, and reports. It also involves working with IT and telephone/internet vendors, software vendors, and the Operations Manager to ensure effective operation of Contact Center functions in support of the various programs to which they relate.This position requires performing and training others in standard CSR duties: accurately gathering callers&rsquo; information, referring them to appropriate community partners or assisting organizations, volunteers, and staff in a timely way. In addition, other administrative tasks related to the position. Missouri SHIP and Cover Missouri Contact Center functions are generally information-and referral-oriented. The rural unhoused/HOMES call center functions involve completing intake assessments for individuals experiencing a housing crisis via the Coordinated Entry/HMIS systems.The Data Quality Specialist role examines complex data and turns it into insights to inform organizational and program-level decisions. She or he also monitors performance and quality-control plans to identify issues and opportunities to improve systems and database designs. This role requires collaborating with database developers to implement effective processes and communicating with colleagues and management to improve data quality.ESSENTIAL DUTIES AND RESPONSIBILITIESContact Center Coordinator<ul><li>Serve as point of contact for telephone extensions and helplines. Work directly with internet and phone provider(s) and CRM software providers to resolve any issues, as well as make updates as needed.</li><li>Extract and analyze Contact Center data, such as call volume, length of calls, dropped calls, and CSR productivity over time. Pertinent data will be reported to the project funders.</li><li>Manage data collection processes and quality control.</li><li>Prepare project reports for grants and management.</li><li>Act as an ambassador for the Contact Center to clients and partners we serve.</li><li>Attend meetings and teleconferences when appropriate.</li><li>Refrain from providing insurance counseling, except as directed and when licensed, and ensure that no CSRs engage in insurance counseling. Champion the Contact Center&rsquo;s goal of supporting Cover Missouri in-person assisters around the state and SHIP volunteers.</li><li>Ensure rural unhoused call center activities comply with all federal and Missouri Balance of State Continuum of Care (BoS CoC) guidelines and training standards. Manage rural housing coordinated entry assessment assignments to ensure at least three (3) individuals are experienced and capable of providing this service at any given time.</li><li>Answer the Cover Missouri and SHIP helplines and gather appropriate caller information.</li><li>Refer calls to appropriate community partners or assistance organizations, volunteers, and staff.</li><li>Manage intake/referral process and appropriate update and management of database systems and configuration of contact center software.</li><li>Direct preparation of mailings in response to telephone inquiries and publication requests.</li><li>Direct or assist with other mailings.</li><li>Perform and/or supervise other assigned administrative duties, i.e., data entry, unable-to-reach-you letters, and referral reminders.</li><li>Participate in training and staff meetings, including leading staff meetings of call center representatives, including Executive Director and/or Operations Manager as appropriate.</li><li>Complete timesheets according to the policy.</li><li>Submit appropriate expense reports and support documentation in a timely manner and according to policy.</li><li>Perform other duties as assigned.</li></ul>Data Quality Specialist<ul><li>Proactively plan for and execute continuous improvement projects for the call centers&rsquo; functions, in coordination with the Executive Director, Assistant Director, Operations Manager, or other team leads as appropriate.</li><li>Assist Executive Director with data-related projects upon request.</li><li>Coordinate and streamline the annual SHIP volunteer recertification process with Regional Liaisons and Contact Center staff.</li><li>Serve as SHIP team lead regarding process improvement and data quality improvement of the referral, volunteer, and community partner management CRM (SHIPtools) and related systems.</li><li>Assist Executive Director with bi-annual CMS Unique ID attestation for SHIP and Part D Enrollment Outcomes project, if applicable.</li><li>Assist with technical aspects of contact center operations and functionality.</li><li>Assist with other process improvement needs as needed.</li><li>Report routinely to designated supervisor. Notify supervisor if unable to perform duties and/or assignments promptly.</li><li>Participate in staff meetings as needed.</li><li>Adhere to all training, security, and confidentiality requirements, MCH Values, and organizational policies.</li></ul>Supervisory Responsibilities This position requires supervising and training all Contact Center CSRs, including temporary staff. Scheduling and staffing tasks should be coordinated with the Executive Director and/or Operations Manager.Additionally, the Contact Center Coordinator will develop and maintain training and procedures documentation for the Contact Center, train staff, and develop/maintain quality-control standards for the project.QUALIFICATIONSThe requirements listed below represent the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities.Education and/or Experience &middot; High school diploma or general education degree (GED).&middot; Two years' experience in a customer relations position.&middot; Knowledge of basic office principles and practices.&middot; Supervisory experience in a call center environment is strongly preferred.&middot; Experience with performance improvement processes and utilization management desired.Language Skills &middot; Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.&middot; Ability to write reports, business correspondence, and procedures manuals.&middot; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills &middot; Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.&middot; Ability to understand numeric terms and concepts such as proportions, percentages, numerator, and denominator.&middot; Ability to compute rate, ratio, and percentage and to draw and interpret graphs.Reasoning Ability &middot; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.&middot; Ability to define problems, collect data, establish facts, and draw valid conclusions.&middot; Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills &middot; To perform this job successfully, an individual should have knowledge at an intermediate to advanced level of database, spreadsheet, and word processing software.&middot; Intermediate computer and internet skills.Certificates, Licenses, Registrations &middot; None required.Other Skills and Abilities &middot; Excellent telephone etiquette skills, including crisis mitigation and de-escalation.&middot; Ability to function independently and as an effective team member.&middot; Excellent organizational and time management skills.&middot; Must be able to work with confidential information and maintain discretion.&middot; Must be able to recognize opportunities for improvement and use critical thinking to analyze and solve problems.&middot; Ability to speak fluent Spanish beneficial.Other Qualifications &middot; Must be highly motivated to help people and their representatives.&middot; Must not have worked for an insurance company within the last year.&middot; Must be able to occasionally work extended hours, as needed, during open enrollment (October &ndash; mid-December).PHYSICAL DEMANDS: The physical demands described here represent those that must be met to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities.While performing the duties of this job, the employee is:&middot; CONTINUOUSLY required to sit, talk, and listen/hear.&middot; OCCASIONALLY required to type/keyboard, stand, and walk.&middot; OCCASIONALLY required to lift and/or move up to 20 pounds.&middot; RARELY required to lift and/or move up to 50 pounds.WORK ENVIRONMENT: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities.The noise level in the work environment is usually moderate.Pay: $24.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Columbia, MO 65203 (Required)</li></ul>Work Location: In person

Contact Center Coordinator & Data Quality Specialist

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers Fly Better.
We are seeking a Master Data Quality and Reporting Specialist to support a global ERP transformation program replacing multiple legacy finance systems across several companies.
Working closely with the Master Data Quality and Reporting Manager, this role will support data cleaning, validation and migration activities to ensure high-quality finance and procurement data is prepared for the new ERP platform. The role will also assist in supporting business reporting requirements, ensuring that migrated data supports accurate financial and operational reporting. The role will collaborate with business stakeholders, functional leads, and the ERP implementation team to ensure that master data is standardise, validated and ready for migration and reporting in the new ERP environment. 
 
This is an On-Site 36 Month Fixed Term Contract. 
 
In this role, you will:
<ul><li>Support the Master Data Quality &amp; Reporting Manager in executing data profiling, cleansing, validation, reconciliation and migration activities for finance and procurement data
</li><li>Assist in identifying and correcting data quality issues in legacy systems, ensuring data is standardise and ready for migration into the ERP platform
</li><li>Support data mapping and validation activities, working with business stakeholders to confirm accuracy and completeness of master data
</li><li>Coordinate with the ERP implementation team to assist with data extraction, transformation, and migration activities
</li><li>Assist in monitoring data quality controls and validation checks to ensure data integrity before and after migration
</li><li>Support the preparation and validation of business reports and reporting structures, ensuring that ERP data supports financial and operational reporting needs.
</li><li>Maintain high-quality data and reporting documentation, including data dictionaries, mapping sheets, validation logs, and reporting specifications, in line with audit and governance standards
</li>Track data migration activities and data quality issues, providing updates to the Master Data Quality &amp; Reporting Manager and project team. 
<li>
</li></ul> 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Degree or Honours (12+3 or equivalent) in Data Analytics, Business, Finance, IT or related field.
</li><li>8+ years proven experience in data analysis, reporting, MI or similar roles.
</li><li>Certifications in data analysis, or reporting tools are an advantage.
</li><li>Strong understanding of master data management and data governance principles.
</li><li>Experience managing data cleansing and migration activities within ERP implementations.
</li><li>Knowledge of finance and procurement master data structures (e.g. suppliers, customers, chart of accounts, cost centers, items)
</li><li>Experience defining business reporting requirements and data models.
</li><li>Strong analytical and data validation capability.
</li><li>Strong communication, facilitation, and stakeholder engagement skills.
</li><li>Ability to work across multiple entities and functions in a transformation environment.
</li></ul>Leadership Role: No.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax free salary, alongside travel benefits that are exclusive to our industry, including discounted flights and hotel stays around the world. This role also offers an excellent leave and healthcare package, transport benefits, life insurance, and more.
Discover what it&rsquo;s like to live and work in our fast paced, cosmopolitan home city in the Dubai Lifestyle section of our careers website:
www.emirates.com/careers</div>

Master Data Quality & Reporting Specialist

Defense Holdings, Inc.

<div>Defense Holdings, Inc. (DHi) 
Location: Hybrid (US) 
Employment Type: Full-Time 
Department: Data Management / Audit 
Reports To: Data Manager
Company Overview
Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.
At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.
Position Summary
Defense Holdings, Inc. (DHi) is seeking a Hybrid Data Integrity Specialist (Auditing &amp; Cleanup) to ensure accuracy and integrity of company data, perform data audits, and correct inconsistencies. The ideal candidate will be detail-oriented, analytical, and skilled at handling large datasets.
This role requires strong organizational skills and the ability to communicate with team members effectively.
Key Responsibilities
Billing &amp; Accounts Processing<ul><li>
Audit existing data for accuracy and completeness.
</li><li>Identify and correct inconsistencies or errors in databases.
</li><li>Maintain updated and organized records.
</li></ul>Compliance &amp; Reporting<ul><li>
Assist in preparing data integrity reports for management review.
</li><li>Ensure compliance with internal data policies and regulatory standards.
</li><li>Support audits and validation processes.
</li></ul>Cross-Department Coordination<ul><li>
Collaborate with finance, operations, and data teams.
</li><li>Ensure data integrity procedures align with company policies and industry standards.
</li></ul>Required Qualifications<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Information Management, or related field.
</li><li>2&ndash;4 years of experience in data auditing, quality control, or related roles.
</li><li>Proficiency in Microsoft Office Suite and database management tools.
</li><li>Strong analytical skills and attention to detail.
</li><li>Ability to manage multiple priorities in a fast-paced environment.
</li></ul>Preferred Qualifications<ul><li>
Experience in government contracting or defense-related data management.
</li><li>Familiarity with data quality tools and audit procedures.
</li></ul>Core Competencies<ul><li>
Accuracy &amp; Attention to Detail: Ensure data is accurate and compliant.
</li><li>Communication Skills: Effectively communicate with team members.
</li><li>Problem-Solving: Address data discrepancies proactively.
</li><li>Time Management: Handle multiple tasks efficiently and meet deadlines.
</li></ul>Work Environment<ul><li>
Professional office environment (or hybrid/remote if applicable).
</li><li>May require occasional travel.
</li><li>Must be eligible to work in the United States.
</li><li>Ability to obtain and maintain security clearance may be required.
</li></ul>Compensation &amp; Benefits<ul><li>
Competitive base salary (commensurate with experience)
</li><li>Medical, Dental, and Vision Insurance
</li><li>401(k) with company match
</li><li>Paid Time Off (PTO) and Holidays
</li><li>Life and Disability Insurance
</li><li>Professional development opportunities
</li></ul>Equal Opportunity Employer Statement
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.</div>

Data Integrity Specialist

ITCO Solutions, Inc.

<div>
 
 
 EXCEPTIONS SPECIALIST - HIRING ASAP!
 
 
 
 
 
 
 
 
 Position Summary
 
 
 
 
 In this Exceptions role with Campaign Offices, you are the final line of defense for data accuracy. You will review voter signature packets and data entry to spot issues, connect the dots, and decide the correct next step in processing. This is a fast-paced, detail driven role for someone who enjoys solving puzzles, thinking critically, and using deductive reasoning to get to the right answer.
 
 
 If you like investigating discrepancies, catching what others miss, and making clear decisions based on criteria, you will do well here.
 
 
 
 
 
 
 
 What You Will Do
 
 
 
 
 &bull; Review and compare entered data against original source materials to identify errors, mismatches, and exceptions
 
 
 &bull; Apply deductive reasoning to determine what happened, why it happened, and what action should be taken next
 
 
 &bull; Use proprietary software and established criteria to resolve exceptions and keep work moving efficiently
 
 
 &bull; Investigate patterns and root causes behind recurring issues and document your findings
 
 
 &bull; Communicate clear feedback and insights that help prevent future exceptions
 
 
 &bull; Manage physical and digital materials with accuracy, organization, and urgency
 
 
 &bull; Work independently while collaborating with the team to hit daily goals and maintain quality standards
 
 
 
 
 
 
 
 What We Are Looking For
 
 
 
 
 &bull; Strong deductive reasoning skills and the ability to make accurate decisions using logic and evidence
 
 
 &bull; High attention to detail and commitment to getting it right the first time
 
 
 &bull; Ability to stay focused in a fast-paced environment with repetitive work that requires consistency
 
 
 &bull; Strong organizational skills and material management
 
 
 &bull; Clear communication skills and a team-first attitude
 
 
 &bull; Comfort using software tools for data entry, review, and analysis
 
 
 &bull; Experience in data entry, quality assurance, compliance, or audit-type work is a plus
 
 
 
 
 
 
 Contract Details and Time and Pay
 
 
 
 
 
 
 
 5+ Months Contract
 
 
 
 
 PM Shift: 4:00 pm -11:45 PM (Mon - Fri)
 
 
 
 
 Weekend Shift : 4:00 pm -11:45 PM (Saturday and Sunday)
 
 
 
 
 Pay Rate is $22per hour
 
 
 
 
</div>

Data Entry Clerk

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