database management system specialist

AMR Clinical

<div><p>Data Management Specialist manages data entry from the source documents into CRF&rsquo;s. Specialists collaborate with the clinical study team to take a pro-active approach to identify issues regarding data collection. Data Management Specialist completes data forms and queries in the specified timelines.</p><p></p><p><i><br>
To consistently embody AMR Clinical&rsquo;s Core Values:</i></p><ul><li><i>
United We Achieve</i></li><li><i>
Celebrate Diverse Perspectives</i></li><li><i>
Do the Right Thing</i></li><li><i>
Adapt and Persevere</i></li></ul><p>
The Data Management Specialist reports to the Clinical Data Manager.</p><p>
Classification: Non-Exempt</p><p><b>
Primary Responsibilities:</b></p><ul><li>
Ensure Compliance with Regulatory &amp; Sponsor Requirements &ndash; Adhere to ICH-GCP, FDA, and sponsor-specific requirements for data management and documentation.</li><li>
Monitor Data Trends &amp; Report Deviations &ndash; Identify patterns in data entry errors and escalate potential protocol deviations or systemic issues to the appropriate team members.</li><li>
Collaborate with Study Teams for Query Resolution &ndash; Work proactively with CRC, QA, and monitors to address open queries and improve data accuracy.</li><li>
Assist in Preparing Sites for Audits &amp; Monitoring Visits &ndash; Ensure data reconciliation, regulatory compliance, and complete documentation before external reviews.</li><li>
Contribute to Study Start-Up &amp; Closeout Activities &ndash; Assist in database lock procedures, final query resolution, and archiving of study records.</li><li>
Ensure timely and accurate CRF completion for each study subject.</li><li>
Review data entered to ensure accuracy</li><li>
Complete CRF data entry in a timely basis according to specified timeline per the protocol.</li><li>
Review source documents for accuracy</li><li>
Maintain source document and logs throughout the study</li><li>
Upload documents into eSource</li><li>
Confirm proper randomization procedures are followed.</li><li>
Schedule and assist with on-site monitor visits.</li><li>
Submit internal queries to clinical staff as needed.</li><li>
Attend site initiation visits for current assigned protocols.</li><li>
Assist with requests from monitors and auditors for completed CRF&rsquo;s and patient records.</li><li>
Develop rapport and maintain professional communication with team members, subjects, sponsors, monitors, etc.</li><li>
Identify trends and systematic issues, escalate to CRC and QA.</li><li>
Complete protocol specific, eSource training as applicable</li><li>
Work with coordinator to complete SAE information if CRF is used in reporting.</li><li>
At study closure, ensure all CRF&rsquo;s are completed, and all data entered as appropriate.</li><li>
Position may require occasional weekend and/or overtime hours.</li><li>
Other duties as assigned</li></ul><p></p><p><b><br>
Desired Skills and Qualifications:</b></p><ul><li>
Proficiency in managing confidential and sensitive information with discretion.</li><li>
Strong analytical and problem-solving skills with attention to detail.</li><li>
Experience with data entry programs preferred.</li><li>
Ability to learn and be proficient in various web-based data entry programs.</li><li>
Advance knowledge in operating office equipment and software programs</li><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal skills</li><li>
Strong multi-tasking skills and organizational skills</li><li>
Attention to detail</li><li>
Motivated, self starter, and exercises initiative.</li><li>
Excellent follow-up skills.</li><li>
Ability to lift/transfer/push/manipulate equipment and patients, which requires strength, gross motor and fine motor coordination.</li><li>
Fluent in English.</li></ul><p></p><p><i><br>
AMR Clinical does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factor.</i></p><p><i>
** This job description is intended to be a representative summary of the major responsibilities and accountabilities of the staff holding this position. The staff may be requested to perform job-related tasks other than those stated in this description.</i></p></div><p></p>

Data Management Specialist

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Head of IT Systems and Database</b></h4></div><div>
Posted On: Monday, March 9th, 2026</div></div></div><div><div>
Description</div><div><p><b>
Job Purpose:</b></p><p>
Overseeing the design, implementation, administration, and support of hospital-wide IT systems and database environments. The role ensures optimal performance, security, availability, and regulatory compliance of clinical and administrative systems, contributing to uninterrupted healthcare operations and strategic digital transformation initiatives.</p><p><b>
Roles and Responsibilities:</b></p><ul><li>
Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>
Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>
Ensure day-to-day activities are properly performed in line with policies and procedures.</li><li>
Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner</li><li>
Develop, approve, and execute strategic and operational plans for IT systems and database environments in alignment with hospital goals and national healthcare mandates.</li><li>
Lead technology modernization projects, including upgrades of HIS/EMR, virtualization, cloud initiatives, and database optimization.</li><li>
Define operational objectives, KPIs, and SLAs for systems and database performance and security.</li><li>
Oversee the administration, monitoring, and optimization of server environments (Windows/Linux), virtualization platforms, storage systems, and enterprise applications.</li><li>
Manage hospital databases (SQL Server, Oracle, MySQL) ensuring high availability, performance tuning, and data integrity.</li><li>
Implement high availability, backup, and disaster recovery strategies for critical systems and databases.</li><li>
Manage patching cycles, security hardening, and user access controls for all hospital systems and databases.</li><li>
Coordinate with cybersecurity teams for risk assessments, penetration testing, and security incident management.</li><li>
Lead, coach, and develop direct reports and their teams, fostering a culture of accountability, innovation, and continuous improvement.</li><li>
Establish training and certification pathways for team members to support evolving technology needs.</li><li>
Manage vendor relationships, service contracts, and licensing agreements related to systems and database solutions.</li><li>
Oversee third-party IT projects and ensure adherence to budget, scope, and timeline.</li><li>
Oversee comprehensive documentation of systems and database architectures, SOPs, and disaster recovery procedures.</li><li>
Provide executive-level performance, capacity, security, and risk reports, including trend analysis and improvement plans.</li><li>
Establish and oversee capacity planning and scalability roadmaps for systems and databases, ensuring readiness for hospital growth and new facilities.</li><li>
Lead the evaluation and adoption of cloud and hybrid infrastructure strategies, balancing performance, cost, and compliance.</li><li>
Embed security-by-design principles into all system and database architecture decisions in coordination with the Cybersecurity team.</li><li>
Define and monitor KPIs for uptime, incident response, change success rate, and performance improvements, and report regularly to the executive board.</li><li>
Ensure systems and databases comply with the Personal Data Protection Law (PDPL) in addition to MOH, CBAHI, JCI, NCA, and SFDA requirements.</li>
Oversee lifecycle management, including technology refresh and end-of-life decommissioning plans.</ul></div></div><div><div>
Requirements</div><div><p>
10+ years of progressive IT experience, with at least 5 years in leadership of systems and database teams, preferably in healthcare settings.</p><p>
Strong knowledge of hospital IT environments including HIS/EMR, PACS, ERP systems, and supporting infrastructure.</p>
Proven experience in managing complex server and database environments with high availability and security requirements.<p>
Master&rsquo;s / Bachelor&rsquo;s degree Information Technology, Computer Science, or related field.</p></div></div><div><p>
Languages</p></div></div><p></p>

Head of IT Systems and Database

BRAINS VALLEY

<p><b>Data Management Office (DMO) Specialist</b><br/><b>Company: Brains Valley CO.</b><br/><b>Location: Nasr City, Cairo, Egypt</b><br/><b>Job Type: Full-time | On-site</b><br/><b>About Us :</b><br/>Brains Valley CO. is a leading management and technology consulting firm established in 2015, dedicated to supporting government and private sector organizations in enhancing institutional performance. With a proven track record across Saudi Arabia, Egypt, and the wider region, we deliver innovative solutions spanning digital transformation, data management, cybersecurity, enterprise architecture, and specialized training programs. Our clients include top-tier government ministries and national institutions, and we are committed to turning strategic plans into measurable results.<br/>We are expanding our Data Management practice and are looking for a talented and driven Data Management Office (DMO) Specialist to join our Cairo team.<br/><b>The Role</b><br/>The DMO Specialist will serve as a core member of our Data Management practice, responsible for delivering high-quality data governance and management solutions to our clients. A critical and distinguishing aspect of this role is the ability to write compelling technical proposals for competitive bids and tenders related to Data Management Office projects. The ideal candidate combines deep technical expertise in data management frameworks with strong analytical and writing skills to win new business and deliver exceptional client outcomes.<br/><b>Key Responsibilities</b><br/>1. Technical Proposal Writing &amp; Business Development<br/>. Lead the preparation of high-quality technical proposals and bid responses for DMO-related projects and government tenders.<br/>. Analyze Request for Proposals (RFPs) and Request for Quotations (RFQs) to develop tailored, winning technical responses.<br/>. Develop and maintain a library of reusable proposal content, case studies, and capability statements.<br/>. Collaborate with the business development team to identify and pursue new DMO project opportunities.<br/>. Present proposals and solution overviews to prospective clients.<br/><b>2. Data Governance &amp; Strategy :</b><br/>. Design and implement comprehensive data governance frameworks aligned with national and international standards, including NDMO, DAMA-DMBOK, and ISO 8000.<br/>. Develop data governance policies, standards, procedures, and guidelines for client organizations.<br/>. Define data ownership, stewardship roles, and accountability structures.<br/>. Establish and operationalize Data Governance Councils and working groups.<br/><b>3. Data Management Office Setup &amp; Operations :</b><br/>. Advise clients on the establishment, structuring, and operationalization of Data Management Offices.<br/>. Develop DMO charters, operating models, and organizational structures.<br/>. Conduct data maturity assessments to evaluate the current state of data management capabilities.<br/>. Develop roadmaps and implementation plans for data management improvement initiatives.<br/><b>4. Data Quality Management :</b><br/>. Define data quality dimensions, metrics, and Key Performance Indicators (KPIs).<br/>. Design and implement data quality monitoring and reporting processes.<br/>. Identify root causes of data quality issues and recommend corrective actions.<br/><b>5. Data Classification &amp; Security :</b><br/>. Develop data classification frameworks and taxonomies.<br/>. Ensure alignment with data protection regulations, including the Personal Data Protection Law (PDPL) and relevant national regulations.<br/>. Define access control policies and data security standards.<br/><b>6. Metadata &amp; Data Catalog Management :</b><br/>. Design and implement enterprise metadata management frameworks.<br/>. Oversee the development and maintenance of business and technical data dictionaries and data catalogs.<br/><b>7. Data Culture &amp; Training :</b><br/>. Develop and deliver training programs and awareness sessions on data management best practices.<br/>. Champion a data-driven culture within client organizations.</p><p><b>Required Skills &amp; Competencies</b><br/><b>Technical Skills</b><br/>. Strong knowledge of data governance frameworks, including DAMA-DMBOK, COBIT, ISO 8000, and the NDMO Data Governance Framework.<br/>. Proficiency in defining and measuring data quality dimensions such as accuracy, completeness, consistency, timeliness, validity, and uniqueness.<br/>. Experience in conceptual, logical, and physical data modeling.<br/>. Solid understanding of metadata management, including business glossary development, data dictionaries, data lineage, and data catalog tools.<br/>. Ability to design data classification frameworks and sensitivity taxonomies.<br/>. Understanding of enterprise data architecture concepts, including data warehousing and data lakes.<br/>. Knowledge of data privacy regulations, including the Saudi Personal Data Protection Law (PDPL) and GDPR principles.<br/>.Experience in conducting data maturity assessments using established models such as CMMI or DCAM.<br/>. Familiarity with Business Intelligence and analytics tools such as Power BI or Tableau.<br/>. Hands-on experience with data catalog or governance platforms such as Collibra, Informatica, Alation, or Microsoft Purview is a strong advantage.</p><p><b>Proposal Writing &amp; Consulting Skills</b><br/>. Demonstrated ability to write structured, persuasive, and technically sound proposals in response to RFPs and RFQs.<br/>&bull;Experience in managing the full bid lifecycle, from RFP analysis to final submission.&bull;Ability to design and articulate tailored data management solutions for diverse client needs.<br/>&bull;Confident in presenting complex technical concepts to both technical and non-technical audiences.<br/>&bull;Strong project management skills with the ability to manage multiple deliverables and deadlines simultaneously.</p><p><b>Soft Skills</b><br/>&bull;Exceptional written and verbal communication skills in both Arabic and English.<br/>&bull;Strong analytical and critical thinking abilities.<br/>&bull;High attention to detail and commitment to quality.<br/>&bull;Ability to work independently and as part of a collaborative team.<br/>&bull;Client-centric mindset with strong relationship-building skills.<br/>&bull;Adaptability and ability to thrive in a fast-paced consulting environment.</p><p><b>Qualifications &amp; Requirements</b><br/>&bull;Education: Bachelor's degree in Computer Science, Information Systems, Data Science, Business Administration, or a related field. A Master's degree is a plus.<br/>&bull;Experience: 3&ndash;6 years of hands-on experience in data management, data governance, or a related consulting field.<br/>&bull;Proposal Writing: Demonstrated experience in writing technical proposals for government or enterprise projects is mandatory.<br/>&bull;Certifications (Preferred): CDMP (Certified Data Management Professional), DAMA membership, CIPP/E, or any relevant data governance certification.<br/>&bull;Languages: Full professional fluency in both Arabic and English, written and spoken, is mandatory.<br/>&bull;Location: Must be based in or willing to relocate to Cairo, Egypt.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>We must fill this position urgently. Can you start immediately?</li></ul>

Data Management Office Specialist

Nestlé

<div><div><p>Job Success Profile: Data Management</p></div><h1 class="jobSectionHeader"><b>
Position Overview</b></h1><p>
The Data Operations Associate at Nestl&eacute; Business Services Cairo plays a vital role in ensuring the collection, cleansing, transformation, and governance of data to support both operational and strategic decision-making. This full-time position requires coordination with retailers and distributors for sell-out data collection, transforming data formats, updating SharePoint repositories, refreshing Power BI dashboards, and executing SKU-level cleansing using Power Apps.</p><h2 class="jobSectionHeader"><b>
Main Purpose of the Job</b></h2><p>
The primary responsibility of the Data Operations Associate is to maintain high standards of data quality throughout all stages of collection and processing. This involves working closely with internal teams and external partners to guarantee that data is accurate, validated, and transformed according to Nestl&eacute;&rsquo;s reporting standards.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Analyze data to identify trends, insights, and anomalies.</li><li>
Perform data cleansing, transformation, and validation, including management of SKU-level datasets.</li><li>
Ensure strict adherence to data review guidelines and process maps.</li><li>
Research opportunities to leverage big data and propose enhancements to data processes.</li><li>
Present analytical findings to markets and leadership teams.</li><li>
Collaborate with cross-functional teams such as Supply Chain, Procurement, F&amp;C, Sales Support, and Decision Support.</li><li>
Manage relationships with retailers and distributors to collect accurate sell-out data.</li><li>
Transform incoming data formats to align with Nestl&eacute; reporting requirements.</li><li>
Update SharePoint repositories with refreshed data and documentation.</li><li>
Support the refresh cycles of Power BI dashboards and manage data ingestion pipelines.</li><li>
Execute SKU cleansing and data validation workflows using Power Apps.</li><li>
Assist with customer data integration and cleansing projects.</li><li>
Operate internal data management systems and perform trend analysis.</li><li>
Ensure the secure handling of confidential data and comply with Nestl&eacute; policies.</li><li>
Meet deadlines and deliver accurate, validated outputs in accordance with Service Level Agreements (SLAs).</li></ul><h2 class="jobSectionHeader"><b>
Key Performance Indicators (KPIs)</b></h2><ul><li>
Maintain a Data Accuracy Rate of at least 98% across all deliverables.</li><li>
Achieve an on-time data delivery adherence rate of at least 95%.</li><li>
Identify and resolve data issues within established SLAs.</li><li>
Ensure the success rate and timeliness of Power BI dashboard refreshes.</li><li>
Comply with SharePoint update requirements and maintain complete documentation.</li><li>
Complete SKU cleansing cycles within the targeted timeframe.</li><li>
Receive high market and stakeholder satisfaction scores for data quality and communication.</li></ul><h2 class="jobSectionHeader"><b>
Success Measures</b></h2><ul><li>
Consistent delivery, validation, and transformation of data from retailers and distributors, with no escalations.</li><li>
SKU master data remains fully updated and discrepancies are minimized.</li><li>
Power BI dashboards display accurate, current, and decision-ready data.</li><li>
Stakeholders recognize the associate as reliable, analytical, and attentive to detail.</li><li>
Cross-functional collaboration leads to improved efficiency and reduced data-related risks.</li><li>
All processes adhere strictly to Nestl&eacute;&rsquo;s data governance, confidentiality, and quality standards.</li></ul><h2 class="jobSectionHeader"><b>
Required Skills and Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in Supply Chain, Finance, Business Management, Economics, or Data/Business Analytics.</li><li>
Advanced proficiency in Microsoft Excel and Office applications.</li><li>
Strong analytical and data modeling abilities.</li><li>
Experience with Power BI, Power Apps, and SharePoint.</li><li>
Excellent communication skills for collaboration with retailers, distributors, and internal teams.</li><li>
Understanding of SKU structures and validation requirements.</li><li>
Problem-solving mindset and ability to thrive in a team-oriented environment.</li><li>
High attention to detail and a strong sense of ownership for data accuracy.</li></ul></div>

<div>
 Job Success Profile: Data Management
 <br/>
 <br/>
 Position Overview
 <br/>
 <br/>
 The Data Operations Associate at Nestl&eacute; Business Services Cairo plays a vital role in ensuring the collection, cleansing, transformation, and governance of data to support both operational and strategic decision-making. This full-time position requires coordination with retailers and distributors for sell-out data collection, transforming data formats, updating SharePoint repositories, refreshing Power BI dashboards, and executing SKU-level cleansing using Power Apps.
 <br/>
 <br/>
 Main Purpose of the Job
 <br/>
 <br/>
 The primary responsibility of the Data Operations Associate is to maintain high standards of data quality throughout all stages of collection and processing. This involves working closely with internal teams and external partners to guarantee that data is accurate, validated, and transformed according to Nestl&eacute;&rsquo;s reporting standards.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Analyze data to identify trends, insights, and anomalies.
  </li>
  <li>
   Perform data cleansing, transformation, and validation, including management of SKU-level datasets.
  </li>
  <li>
   Ensure strict adherence to data review guidelines and process maps.
  </li>
  <li>
   Research opportunities to leverage big data and propose enhancements to data processes.
  </li>
  <li>
   Present analytical findings to markets and leadership teams.
  </li>
  <li>
   Collaborate with cross-functional teams such as Supply Chain, Procurement, F&amp;C, Sales Support, and Decision Support.
  </li>
  <li>
   Manage relationships with retailers and distributors to collect accurate sell-out data.
  </li>
  <li>
   Transform incoming data formats to align with Nestl&eacute; reporting requirements.
  </li>
  <li>
   Update SharePoint repositories with refreshed data and documentation.
  </li>
  <li>
   Support the refresh cycles of Power BI dashboards and manage data ingestion pipelines.
  </li>
  <li>
   Execute SKU cleansing and data validation workflows using Power Apps.
  </li>
  <li>
   Assist with customer data integration and cleansing projects.
  </li>
  <li>
   Operate internal data management systems and perform trend analysis.
  </li>
  <li>
   Ensure the secure handling of confidential data and comply with Nestl&eacute; policies.
  </li>
  <li>
   Meet deadlines and deliver accurate, validated outputs in accordance with Service Level Agreements (SLAs).
   <br/>
   <br/>
  </li>
 </ul>
 Key Performance Indicators (KPIs)
 <br/>
 <br/>
 <ul>
  <li>
   Maintain a Data Accuracy Rate of at least 98% across all deliverables.
  </li>
  <li>
   Achieve an on-time data delivery adherence rate of at least 95%.
  </li>
  <li>
   Identify and resolve data issues within established SLAs.
  </li>
  <li>
   Ensure the success rate and timeliness of Power BI dashboard refreshes.
  </li>
  <li>
   Comply with SharePoint update requirements and maintain complete documentation.
  </li>
  <li>
   Complete SKU cleansing cycles within the targeted timeframe.
  </li>
  <li>
   Receive high market and stakeholder satisfaction scores for data quality and communication.
   <br/>
   <br/>
  </li>
 </ul>
 Success Measures
 <br/>
 <br/>
 <ul>
  <li>
   Consistent delivery, validation, and transformation of data from retailers and distributors, with no escalations.
  </li>
  <li>
   SKU master data remains fully updated and discrepancies are minimized.
  </li>
  <li>
   Power BI dashboards display accurate, current, and decision-ready data.
  </li>
  <li>
   Stakeholders recognize the associate as reliable, analytical, and attentive to detail.
  </li>
  <li>
   Cross-functional collaboration leads to improved efficiency and reduced data-related risks.
  </li>
  <li>
   All processes adhere strictly to Nestl&eacute;&rsquo;s data governance, confidentiality, and quality standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Supply Chain, Finance, Business Management, Economics, or Data/Business Analytics.
  </li>
  <li>
   Advanced proficiency in Microsoft Excel and Office applications.
  </li>
  <li>
   Strong analytical and data modeling abilities.
  </li>
  <li>
   Experience with Power BI, Power Apps, and SharePoint.
  </li>
  <li>
   Excellent communication skills for collaboration with retailers, distributors, and internal teams.
  </li>
  <li>
   Understanding of SKU structures and validation requirements.
  </li>
  <li>
   Problem-solving mindset and ability to thrive in a team-oriented environment.
  </li>
  <li>
   High attention to detail and a strong sense of ownership for data accuracy.
  </li>
 </ul>
</div>


Tyler Technologies

<div><div>The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div>
The Technical Support Specialist should be able to:</div><ul><li>
Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.</li><li>
Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows</li><li>
Operating Systems, using Microsoft SQL Databases.</li><li>
Provide first tier support for technical issues.</li><li>
Respond to client requests for service by priority according to published policies.</li><li>
Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.</li><li>
Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.</li><li>
Adapt to changing product and environments.</li><li>
Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education.</li><li>
Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.</li><li>
Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:</li><li>
Remote support of client&rsquo;s mission critical financial server(s)<ul><li>
Operating system administration for Windows or Web servers</li><li>
Network &amp; local printing</li><li>
Point of sale hardware configuration and troubleshooting</li><li>
Tyler program release and third party software upgrades</li><li>
Database administration (Microsoft SQL)</li></ul></li><li>
Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.</li><li>
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.</li><li>
Manage open calls by identifying and prioritizing issues according to published policies.</li><li>
Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.</li><li>
Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.</li><li>
Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.</li><li>
May contribute to company knowledge library.</li><li>
May conduct training for end-users.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in computer science, MIS, or equivalent experience</li><li>
Experience administering Windows servers.</li><li>
Working knowledge of server hardware and network configurations, including web servers.</li><li>
Ability to troubleshoot PC configurations and connectivity issues.</li><li>
Excellent interpersonal and communication skills.</li><li>
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.</li><li>
Strong analytical and problem-solving skills.<br>
Ability to work independently and in a team environment.</li><li>
Demonstrated ability to maintain a positive, professional attitude</li><li>
Flexible to work various shifts to cover our core hours of Monday - Friday 8AM - 8PMs.</li></ul></div>

Technical Services Support Specialist

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