day spa manager

Marriott International

<ul>
</ul>
 OUR EXPECTATIONS FROM THE ROLE: 
<ul>
 <li>Monitor and stick to time schedule to stay on schedule throughout the day.</li>
 <li>Escort guests to and from treatment rooms.</li>
 <li>Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.</li>
 <li>Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).</li>
 <li>Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions).</li>
 <li>Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.</li>
 <li>Offer guests amenities such as water, juice, or heated neck pillows.</li>
 <li>Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable. </li>
 <li>Keep current with techniques and modalities related to field of work. </li>
 <li>Maintain current skills and licensure in service area as per regional requirements.</li>
 <li>Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.</li>
 <li>Check computer or reservation center for updates and changes to schedule regularly throughout the day.</li>
 <li>Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.</li>
 <li>Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.</li>
 <li>Assist to maintain and develop client database. </li>
 <li>Assist to maintain guest history files on all existing guests and create files for new guests. </li>
 <li>Review all upcoming appointments and treatments. </li>
 <li>Demonstrate knowledge of current trends in spa industry.</li>
 <li>Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures. </li>
 <li>Maintain knowledge of retail brands, services and special promotions available in the Spa.</li>
 <li>Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.</li>
 <li>Promote and sell spa services including retail offerings related to the Spa.</li>
 <li>To assist in manning the lobby Spa promotional desk and Recreation desk when available</li>
 <li>Follow Spa treatment standards and ensure consistency at all times</li>
 <li>Assist in maintaining supplies and equipment inventories within budget.</li>
 <li>Assist in maintaining cleanliness of spa and related areas and equipment.</li>
 <li>To be trained and assist in spa booking process including Spa Soft and Micros</li>
 <li>Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the&nbsp;</li></ul>

Spa Supervisor

Hilton

<div>Spa Manager
A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets. 
 
 
What will I be doing? 
As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage overall operations of the spa</li>
<li>Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development</li>
<li>Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes</li>
<li>Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement</li>
<li>Manage customer feedback effectively to ensure continuous service and programme improvement</li>
<li>Instill brand values and standards to maintain quality on a daily basis</li>
<li>Liaise with other hotel departments</li>
<li>Ensure customers and guests receive friendly and consistent personalised service from all team members</li>
<li>Respond to audits to ensure continual improvement is achieved</li>
<li>Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed</li>
<li>Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests</li></ul>
What are we looking for? 
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Management experience within the spa industry</li>
<li>Ability to meet financial targets</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Willingness to develop team members and self</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :<ul>
<li>Knowledge of the local market</li>
<li>Relevant qualifications</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Manager

<div>Spa Manager at Waldorf Astoria Dubai International Financial Centre
The Spa Manager leads all operational aspects of the boutique Spa, fitness centre, and outdoor wellness areas, ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth running of the entire Spa department, maintaining flawless facilities in coordination with Engineering, and motivating a highly skilled team to deliver refined, personalized, and memorable experiences. With a focus on wellness innovation and luxury service, the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel. 
 
What will I be doing?
As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<div>
Operational 
 
<ul><li>Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery.</li><li>Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets.</li><li>Maximize treatment revenue through effective yield management of the treatment schedule.</li><li>Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa&rsquo;s luxury concept. Arrange and attend all menu trials.</li><li>Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.</li><li>Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography.</li><li>Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards.</li><li>Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard.</li><li>Manage and grow membership offerings.</li><li>Supervise pool operations, ensuring guest safety, comfort, and luxury service.</li><li>Stay current on competitor activity and global wellness trends to maintain a leading edge.</li><li>Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards.</li><li>Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols.</li><li>Deliver Hilton Health &amp; Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities.</li><li>Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times.</li></ul> 

People 
 
<ul><li>Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
</li><li>Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
</li><li>Recognize and reward good performance, managing a team member recognition program in line with expectations.
</li><li>Recruit team members in accordance with company and statutory requirements.
</li><li>Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies.
</li><li>Ensure all vacation planning is completed, updated, and in line with business requirements.
</li><li>Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching.
</li></ul> 
Financial
 
 
<ul><li>Manage the spa&rsquo;s departmental budget and P&amp;L, including forecasts and accruals.</li><li>Monitor product costs, inventory levels, and implement cost-control measures without compromising quality.</li><li>Partner with Procurement to source premium, cost-effective products that reflect the spa&rsquo;s luxury positioning.</li></ul> 

Commercial
 
 
<ul><li>Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel&rsquo;s wellness offering.</li><li>Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events.</li><li>Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.</li></ul> 
</div>What are we looking for?
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Management experience within the spa industry</li><li>Ability to meet financial targets</li><li>Excellent grooming standards</li><li>Willingness to develop team members and self</li><li>Flexibility to respond to a range of different work situations</li><li>Ability to work on your own or in teams</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Knowledge of Forbes Standards</li><li>Knowledge of the local market</li><li>Relevant qualifications</li></ul> 

What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Spa Manager at Waldorf Astoria Dubai International Financial Centre

<div>Spa Therapist for Conrad Dubai
A Spa Therapist for Conrad Dubai is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. 
What will I be doing?
A Spa Therapist for Conrad Dubai, you are responsible for performing the following tasks to the highest standards:<ul><li>
Encourage guests&rsquo; loyalty and develop clientele retention</li><li>
Coordinate with Spa Receptionist in terms of customers appointments</li><li>
Be responsible for the hygiene of work environment and maintain cleanliness before and after treatment</li><li>
Take care of spa equipment &amp; report any breakage or maintenance requirements</li><li>
Ensure that the products and items for professional use are always prepared and stock level is well obtained</li><li>
Follow the standard operating procedures implemented by the Spa Manager</li><li>
Provide optimum personalized guest service when required</li><li>
Aspire on promoting and selling of appropriate retail products after treatment</li><li>
Coordinate with the spa stock controller concerning replacement products- must give prior notice for ordering purposes</li><li>
Assist in update inventory and ordering</li><li>
Work towards reaching targets implemented by the Spa Manager</li><li>
Treat all guests with elegance &amp; respect</li><li>
Address guests by their name and be attentive to our guests&rsquo; needs</li><li>
Follow the procedures of consultation to ensure that reserve treatment is suitable or client and check for any contraindication and side effects</li><li>
Keep treatment room clean and tidy at all time and well prepared for each guest appointment</li><li>
Assist with Spa Reception duties and customer satisfaction</li><li>
Assist in general operations of the spa, gym and pool, when needed</li><li>
Follow treatment protocols and procedures</li><li>
Any other additional accountability as assigned from time to time</li><li>
Enhance on further improvement areas and career development</li><li>
Be able to stay outside at the pool area and promote the spa treatment for minimum 30min and maximum to 2 hours , in rotation with other therapists</li><li>
Job rotations may be arranged within the properties of Hilton Conrad-locally, regionally or overseas</li></ul>
What are we looking for?
A Spa Therapist for Conrad Dubai serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels</li><li>
Ability to read, writes, speak and understand the English language to communicate effectively with guest and employees</li><li>
Thorough organization and supervisory skills proficient in accomplishing the task</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts</li><li>
Ability to analyze information and make effective judgments</li><li>
Interpersonal skills to provide overall guest satisfaction</li><li>
Ability to work under pressure and deal with stressful situations during busy periods</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts</li><li>
Ability access and accurately input information using a moderately complex computer syste</li><li>
Ability to stand, walk and/or sit and continuously perform essential job functions.</li><li>
Learning and visual ability to observe and detect signs of emergency situations.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previously worked in luxury Hotel Spa</li></ul>
What will it be like to work for Conrad Hotels &amp; Resorts ?
Conrad Hotels &amp; Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad&rsquo;s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!</div>

Spa Therapist for Conrad Dubai

Hilton Hotels

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: Operational Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery. Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets. Maximize treatment revenue through effective yield management of the treatment schedule. Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa s luxury concept. Arrange and attend all menu trials. Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations. Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography. Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards. Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard. Manage and grow membership offerings. Supervise pool operations, ensuring guest safety, comfort, and luxury service. Stay current on competitor activity and global wellness trends to maintain a leading edge. Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards. Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols. Deliver Hilton Health &amp; Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities. Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times. People Identify training needs and conduct timely performance reviews for the spa team as per company requirements. Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets. Recognize and reward good performance, managing a team member recognition program in line with expectations. Recruit team members in accordance with company and statutory requirements. Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies. Ensure all vacation planning is completed, updated, and in line with business requirements. Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching. Financial Manage the spa s departmental budget and P&amp;L, including forecasts and accruals. Monitor product costs, inventory levels, and implement cost-control measures without compromising quality. Partner with Procurement to source premium, cost-effective products that reflect the spa s luxury positioning. Commercial Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel s wellness offering. Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events. Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.

<div>Spa Therapist | Waldorf Astoria Dubai Palm Jumeirah
A Spa Therapist with Waldorf Astoria Hotels &amp; Resorts is responsible for providing a wide range of spa services, including massage therapies and body treatments. This position aims to provide tailored, high-end experiences that adhere to the hotel&rsquo;s luxury standards and create an unforgettable guest experience.
What will I be doing
As a Spa Therapist, you are responsible for managing and carrying out treatments to deliver an excellent Guest experience while helping to achieve sales targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Delivering a diverse range of spa treatments, such as massages, facials, body scrubs, wraps, and therapeutic services, in accordance with the hotel&rsquo;s premium standards.</li>
<li>Conducting personalized consultations with guests to understand their unique needs and customizing treatments accordingly.</li>
<li>Ensuring treatments are carried out in a professional, hygienic, and comfortable manner for every guest.</li>
<li>Offering a comprehensive wellness experience and providing expert advice on aftercare and home care products.</li>
<li>Staying well-informed about spa products and services, actively promoting retail sales and enhancing guest engagement.</li>
<li>Ensuring treatment rooms and spa facilities are consistently clean, organized, and well-stocked.</li>
<li>Adhering to strict health and safety guidelines, including proper sanitization and sterilization procedures.</li>
<li>Maintaining a high level of professionalism through appropriate grooming, communication, and etiquette.</li>
<li>Keeping up to date with industry trends, new wellness techniques, and emerging treatments to enhance the service offerings.</li>
<li>Collaborating with the spa reception team to manage guest appointments and ensure a seamless experience.</li>
<li>Actively promoting spa services, packages, and offers to increase bookings and revenue.</li>
<li>Addressing guest inquiries, concerns, and requests promptly and courteously, ensuring satisfaction.</li>
<li>Supporting team goals through collaboration to meet sales and service objectives.</li>
<li>Participating in ongoing training and development to continually refine skills and maintain service excellence.</li>
<li>Demonstrating expertise in various therapies such as aromatherapy, reflexology, and hydrotherapy to enhance guest experiences.</li>
<li>Customizing treatments for specific needs, including prenatal massages, deep tissue therapy, and post-sports recovery.</li>
<li>Assisting with inventory management to ensure adequate stock of oils, creams, and spa essentials.</li>
<li>Working alongside spa management to design and introduce new treatment menus and wellness programs tailored to guest preferences.</li>
</ul>What are we looking for
A Spa Therapist serving Waldorf Astoria Hotels &amp; Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>A minimum of 3-5 years of experience as a Spa Therapist in a luxury spa, hotel, or similar upscale environment.</li>
<li>Certification or diploma in Massage Therapy, Aesthetics, or a related wellness field.</li>
<li>Proficiency in a diverse range of spa treatments, including various massage techniques, facials, and body therapies.</li>
<li>Strong interpersonal and communication skills to interact with guests in a professional and approachable manner.</li>
<li>Ability to customize spa experiences to meet individual guest needs, ensuring relaxation and rejuvenation.</li>
<li>In-depth knowledge of spa products with the ability to make tailored retail recommendations to guests.</li>
<li>Dedication to maintaining a pristine, organized, and luxurious spa setting.</li>
<li>Flexibility to work varied shifts, including weekends and holidays, in accordance with the spa's operational requirements.</li>
<li>Passion for promoting wellness, self-care, and delivering exceptional service.</li>
<li>Positive, can-do attitude with a commitment to customer satisfaction.</li>
<li>Excellent grooming standards and attention to professional presentation.</li>
<li>Adaptability to handle diverse work situations and changing demands.</li>
<li>Capability to work independently or as part of a team to achieve spa goals.</li>
<li>Resilience in managing stress and maintaining composure in high-pressure environments.</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Spa Therapist | Waldorf Astoria Dubai Palm Jumeirah

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

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Spa Operations Manager