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debt recovery officer

Family Builders & Developers

Family Builders &amp; Developers is looking for a motivated and detail oriented Recovery Officer (Female) to support our real estate operations. This position involves managing overdue client accounts, coordinating repayment arrangements, and ensuring that all recovery efforts align with company procedures and industry regulations.RESPONSIBILITIES<ul><li>Oversee and track outstanding client dues, maintaining updated and accurate account records.</li><li>Communicate with clients through calls, emails, and scheduled visits to initiate follow ups and discuss pending payments.</li><li>Address customer concerns regarding agreements, payment terms, and unit/property documentation professionally.</li><li>Perform skip tracing to reconnect with clients who are unreachable or have changed contact details.</li><li>Carry out routine follow ups and align visits to encourage timely settlements.</li><li>Maintain thorough documentation of all recovery activities, including filing, correspondence, and client interaction logs.</li><li>Prepare and submit weekly or monthly recovery summaries, performance updates, and account status reports to management.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree in Commerce, Business Administration, Finance, or a related field.</li><li>At least 2 years of relevant experience in collections, recovery, or client account management preferably within the real estate or builders&rsquo; sector.</li><li>Strong negotiation abilities and excellent interpersonal communication skills for handling sensitive financial discussions.</li><li>Understanding of basic legal frameworks and procedures related to payment recovery and property transactions.</li><li>Proficiency in MS Word and Excel; experience with CRM platforms is an advantage.</li><li>Well organized, detail focused, and capable of working both independently and collaboratively.</li></ul>Location: The Seven Towers, FB Area, Karachi. (Preference will be given to candidates residing in nearby areas or those who can conveniently commute).Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Recovery Officer (Female)

Recruiters

Job Description:Position: Recovery Officer (Out Door)Location: KarachiEmployment Type: Full-timeJob Responsibilities:<ul><li>Physical visit to all the clients as per route plan.</li><li>Timely follow up from clients for recovery of outstanding payments.</li><li>Coordination with clients for collection and settlement of dues.</li><li>Maintain recovery records and update system data regularly.</li><li>Coordinate with customers to resolve payment disputes or issues.</li><li>Ensure compliance with company policies and recovery procedures.</li><li>Prepare daily/weekly recovery reports for management review.</li></ul>Qualification &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Commerce, Business Administration, or related field.</li><li>3&ndash;4 years of relevant experience in recovery/collections (preferably in Manufacturing or industrial sector).</li><li>Strong communication and negotiation skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Basic computer proficiency (MS Office).</li></ul>What We Offer:Permanent employment with all benefits as per labor laws.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Out Door Recovery Officer (Male Position)

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Review, analyze and follow up on the charged off cases allocated with the objective of maximizing recoveries from each case and assist the customer to settle their overdue/unpaid liabilities.
 </li>
 <li>
 Ensure that due process is followed during follow up and customer are treated fairly and always with due respect.
 </li>
 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 <ul>
 <li>
 Analyze and assess customer&rsquo;s repayment problems and convince customer to prioritize repayment to Mashreq to achieve the assigned recovery targets.
 </li>
 <li>
 Ensure that all leads are followed up to establish contact with customers and engage with them and work with them to help them amicably settle their outstanding liabilities and ensuring that the minimum call targets set for the day are achieved.
 </li>
 <li>
 Review accounts and propose settlements as per the approved process and delegation matrix for appropriate approvals.
 </li>
 <li>
 All customer interaction/communication must be done using approved formats, approved media and recorded lines and official/ designated mail IDs.
 </li>
 <li>
 All customer calls must be made from assigned recorded lines and customer interactions updated on the collection system.
 </li>
 <li>
 Ensure adequate follow up on settlement agreements to ensure customer adhere to approved agreements and account settled.
 </li>
 <li>
 Ensure adequate use of MIS reports to assist in improving recoveries.
 </li>
 <li>
 Ensure that once accounts are settled, they are closed, and any legal case released, and clearance letters are issued in a timely manner.
 </li>
 <li>
 Provide high quality service to internal and external customers to achieve customer satisfaction and experience.
 </li>
 <li>
 Ensure that all customer queries/complaints are responded/addressed in a timely manner and customer are always treated with respect, ensuring adherence to Customer Contact Guidelines.
 </li>
 <li>
 Any difficult queries /issues must be highlighted to the Team Leader to review and assist in having them addressed.
 </li>
 <li>
 Ensure awareness of the relevant CPR guidelines and ensure adherence to the same as appropriate
 </li>
 <li>
 To ensure that customer information is always treated as confidential during follow up.
 </li>
 <li>
 The collections and recovery teams are centralized as CCRD.
 </li>
 <li>
 The job holder should be able to trace, contact and deal with defaulting customers and ensure the maximum recovery possible from them.
 </li>
 <li>
 The job holder should be able to leverage relationships and information available with authorities to contact defaulting customers and work towards helping them settle their liabilities or ensure that appropriate actions are taken as set out by the prevalent process.
 </li>
 <li>
 The job holder is required to work effectively as part of the team and not only towards meeting their own goals but also work towards assisting and meeting the team&rsquo;s goals.
 </li>
 <li>
 The job holder has no credit authority such as approving write-offs or settlement arrangements that may be made with the customer. The job holder will need to seek the appropriate approvals to do so based on the ADM in force.
 </li>
 <li>
 The job holder must engage with defaulting customers and try to solve their payment problems by working with the customer to arrive at an amicable solution or recommending the account for the necessary action/ escalation
 </li>
 <li>
 The Recovery Officer reports to the Recoveries Team Leader who in turn reports to the Recovery Manager/ Head of Recoveries.
 </li>
 <li>
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 The job holder is required to work towards settling the customer&rsquo;s liability and manage the customer relationship.
 </li>
 <li>
 The job holder should be able to trace, contact and deal with defaulting customers and ensure the maximum recovery possible from them.
 </li>
 <li>
 The job holder must engage with defaulting customers and try to solve their payment problems by working with the customer to arrive at an amicable solution or recommending the account for the necessary action/ escalation
 </li>
 <li>
 The position requires a minimum experience of 3 years in banking, or another similar field incorporating continuous customer engagement and dealing with target-oriented roles.
 </li>
 <li>
 The job holder should possess good knowledge of business products and prevailing legal laws with high level of negotiation skills and communications.
 </li>
 <li>
 Should be able to work under pressure and is also required to be customer focused.
 </li>
 </ul>
 
 
</div>

Recovery Officer - Cards Recovery (Mashreq Global Network Pakistan)

National Foods Limited

<div>
 At National Foods Limited, we are on a journey of growth and on building our most valuable assets which include our brands, financial strength, global presence, and our unbridled commitment to becoming a truly sustainable and a renowned company in the world.
 
 
 
 Job Purpose
 
 
 
 To follow up on the collection/recovery of outstanding payments and deductions related to key customers within Modern Trade.
 
 
 
 Principal Responsibilities
 
 
 
 <ul>
 <li>
 Establish a robust mechanism to track, monitor and report on the status of outstanding payments, deductions, and the overall performance for key account customers
 </li>
 <li>
 Analyse and reconcile transactions, identify discrepancies, and investigate any unpaid or overdue invoices
 </li>
 <li>
 Review and analyse deductions applied for key customers and ensure the deductions comply with the terms and agreements
 </li>
 <li>
 Work closely with the Modern Trade Sales team and Legal team to resolve disputes and discrepancies related to invoicing, deductions, payment issues and contract-related issues affecting payment recovery
 </li>
 <li>
 Proactively follow up on outstanding payments with key customers to accelerate the payment process
 </li>
 <li>
 Develop the implementation of collection strategies to improve the efficiency of the collection process
 </li>
 <li>
 Identify, explore and pursue opportunities to improve recovery rates and mitigate financial risks
 </li>
 <li>
 Continually seek to drive efficiency and accuracy of the payment process through implementation of best practices and automation
 </li>
 <li>
 Continually seek to review and update Modern Trade SoPS and communicate changes to the Modern Trade Sales team once approved.
 </li>
 <li>
 Keep abreast of industry trends and any compliance requirements to ensure adherence to local laws and international trade practices
 
 
 </li>
 </ul>
 
 Skill Requirements
 
 
 
 <ul>
 <li>
 Analytical
 </li>
 <li>
 Business Orientation
 </li>
 <li>
 Business Communication
 </li>
 <li>
 Conflict Resolution
 </li>
 <li>
 Interpersonal
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Product Knowledge
 
 
 </li>
 </ul>
 
 Background Requirements
 
 
 
 
 Education:
 
 Graduate
 
 
 
 Experience:
 
 2-3 years relevant experience preferred.
 
 
 
 Location:
 
 Karachi
 
 
 
 Job Type
 
 : Contractual
 
 
 National Foods Limited provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
</div>

Modern Trade - Analyst

Gerry's Travel Agency

RESPONSIBILITIES-- Monitor, Follow up and recover outstanding amounts from clients.- Maintain accurate records of transactions and Update account status and database regularly.- Handle customers' questions or complaints.- Negotiate payoff deadlines and payment plans.- Comply with requirements when legal action is unavoidable.Verify and reconcile customer payments against invoices issued.- Ensured accurate and timely generation of client invoices in coordination with the finance and operations team- Investigate and resolve discrepancies between payments received and invoices outstanding.- Follow up with clients for clarification on partial payments or payment mismatches.- Ensure supporting documentation is complete for all reconciled transactionsREQUIREMENTS-- Preferably graduate- 1 Year of relevant experience- Strong verbal and written communication skills- Experience in working with targets and tight deadlines- Good time-management skillsWHAT WE OFFER-- Market Competitive salary- Performance based yearly bonus- Health &amp; Life insuranceJob Type: Full-timeWork Location: In personEmail at:humanresources@gerrys.com.pkJob Type: Full-timeWork Location: In person

Recovery Officer

Position- RECOVERY MANAGERWe are looking for a skilled recovery manager to join our Karachi Office.RESPONSIBILITIES- Lead recovery activities. Reviews debt recovery process&rsquo;s effectiveness and policies. Ensure training plans and documentation are up to date and in place for collections of receivables and applications. Staff Development: Involvement in the career development of the team and any staffing decisions. Leadership: effectively lead, manage and develop collections teams across current and new city launches. Ensure training plans and documentation are up to date and in place for collections of receivables and applications. Staff Development: Involvement in the career development of the team and any staffing decisions. Leadership: effectively lead, manage and develop collections teams across current and new city launches.REQUIREMENTS- 5+ years of proven experience Must be a graduate Strong communication Skills Strong execution skills Exceptional organizational, time management, and problem-solving skills Must be able to perform independently, be self-motivated, and demonstrate initiative. Ability to work with deadlines and generate insight for decision makingKindlyApply at &ndash; humanresources@gerrys.com.pk and mention position in subject lineJob Type: Full-timeWork Location: In person

Recovery Manager

Aptech Learning, Garden Center

Role Overview:The Fee Recovery Officer will be responsible for managing fee collections, following up with students on pending payments, and ensuring timely recovery of student fees.Key Responsibilities:<ul><li>Monitor and track fee payments from students</li><li>Contact students/parents regarding overdue fees via phone, email, or meetings</li><li>Coordinate with the accounts department to update payment records</li><li>Prepare reports on fee recovery status and pending dues</li><li>Maintain accurate and confidential records of all fee-related transactions</li><li>Assist in resolving student queries related to fees and payments</li><li>Work collaboratively with admission and administration teams</li></ul>Requirements:<ul><li>Bachelors in accounts and finance or relevant degree holder.</li><li>Proven experience in fee collection, accounts receivable, or related roles</li><li>Strong knowledge of MS Excel</li><li>Good communication and negotiation skills</li><li>Ability to handle sensitive financial information confidentially</li><li>Detail-oriented and organized with strong record-keeping skills</li></ul>Other details:<ul><li>Timings: 9:30 to 5:30 Mon to Sat</li><li>This post is only for females living near-by.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Female Student Relationship Officer - Finance

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