debt recovery officer

First Solution Management Services

Debt Recovery Officer / Collection AgentLocation: Lahore &amp; Islamabad only, PakistanEmployment Type: Full-TimeSalary: Based on Experience + Performance IncentivesAbout the CompanyFISO Connect (Pvt.) Ltd. is a part of First Solution Management Services (FSMS), a leading financial services and debt recovery organization headquartered in the United Arab Emirates.FISO Connect serves as the Pakistan-based operational arm of FSMS, extending the group&rsquo;s expertise in receivables management, debt collection, and financial recovery solutions for banks, financial institutions, and corporate clients. Through this partnership, FISO Connect brings international standards, proven processes, and industry best practices to the local market in Pakistan.Backed by FSMS&rsquo;s strong regional presence and reputation for excellence in the UAE, FISO Connect is committed to delivering professional, compliant, and results-driven recovery services. The company operates with a strong focus on ethical collection practices, regulatory compliance, and performance excellence.We foster a performance-driven culture that emphasizes career development, continuous learning, and employee recognition, empowering our teams to grow within a structured and high-performing environment.About the RoleWe are seeking motivated and results-driven Debt Recovery Officers to join our growing team in Lahore / Islamabad. The ideal candidate will be responsible for managing overdue accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with company policies and local regulations.This role is ideal for individuals who are target-oriented, confident communicators, and capable of working in a fast-paced, performance-driven environment.Key Responsibilities<ul><li>Proactively contact customers via phone, email, and written communication to recover outstanding payments</li><li>Review and analyze customer accounts to identify overdue balances</li><li>Negotiate structured repayment plans and settlement agreements within company policies</li><li>Monitor payment commitments and follow up to ensure timely settlement</li><li>Maintain accurate documentation of all collection activities in the system</li><li>Escalate complex cases when necessary</li><li>Ensure compliance with applicable laws, company policies, and ethical collection standards</li><li>Deliver professional and respectful customer service at all times</li></ul>Candidate Requirements<ul><li>Bachelor&rsquo;s Degree (required)</li><li>Proven experience in debt collection, telesales, banking, or financial services is preferred</li><li>Strong negotiation and persuasion skills</li><li>Target-driven mindset with ability to handle performance pressure</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict resolution abilities</li><li>Ability to meet deadlines and manage time effectively</li><li>Professional attitude with high integrity</li></ul>What We Offer<ul><li>Competitive salary package with performance incentives</li><li>Career growth opportunities within a reputable financial services organization</li><li>Professional training and development</li><li>Supportive and structured work environment</li><li>Opportunity to work with leading financial institutions and corporate clients</li></ul>Work Location: In person

Debt Collection Officer

Zone Travels and Tourism

Company: BizWave Consultancy Location: Karachi Industry: Real Estate / Property Development Experience: 2&ndash;4 Years Employment Type: Full-timeAbout BizWave ConsultancyBizWave Consultancy is a fast-growing consultancy supporting real estate development projects across the UAE. We work closely with developers to enhance financial performance, operational efficiency, and customer engagement. We are looking for a proactive and detail-oriented Collection Officer to support receivables and recovery operations across multiple development projects.About the RoleThe Collection Officer will be responsible for executing day-to-day collection activities, ensuring timely payment follow-ups, maintaining accurate records, and supporting overall cash flow objectives.Key ResponsibilitiesCollection &amp; Follow-ups<ul><li>Conduct regular follow-ups with clients for outstanding payments</li><li>Communicate payment schedules, reminders, and outstanding balances clearly</li><li>Assist in negotiating payment plans where required</li></ul>Customer Coordination<ul><li>Maintain professional relationships with clients to ensure smooth recovery</li><li>Address client queries related to invoices, dues, and payment confirmations</li><li>Escalate complex or disputed cases to senior management when necessary</li></ul>Reporting &amp; Documentation<ul><li>Maintain accurate records of receivables and client payment history</li><li>Prepare daily and monthly collection reports</li><li>Update internal systems with payment status and follow-up notes</li></ul>Internal Coordination<ul><li>Coordinate with Finance, Sales, and Legal teams for payment tracking</li><li>Support legal follow-ups in defaulter cases when required</li></ul>Compliance &amp; Process Support<ul><li>Follow company policies and regulatory guidelines</li><li>Assist in improving collection processes and documentation</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Finance, Business Administration, Accounting, or related field</li><li>2&ndash;4 years of experience in collections or receivables management</li><li>Experience in UAE real estate or development sector preferred</li><li>Strong communication and follow-up skills</li><li>Ability to manage multiple accounts and meet deadlines</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>UAE in Real Estate or Development sector: 2 years (Required)</li><li>Collection Officer in UAE: 2 years (Required)</li></ul>Language:<ul><li>Proficient in English (Preferred)</li></ul>Work Location: In person

Collections Officer

HR Ways

Opening: Collection Officer - Onsite (Real Estate/banking/Insurance - Karachi)﻿Company Overview: ﻿Hiring one of our top consulting firm for Real Estate in Karachi.Job Summary: The Company is seeking a detail-oriented and proactive Collection Officer to manage receivables and ensure timely recovery of outstanding payments. The ideal candidate will play a key role in maintaining healthy cash flow and strong client relationships across multiple real estate development projects.Key Responsibilities: ﻿﻿Collections &amp; Follow-ups<ul><li>Conduct regular follow-ups with clients for outstanding payments</li><li>Send payment reminders and communicate due schedules clearly</li><li>Negotiate and arrange payment plans when required</li></ul>Customer Coordination<ul><li>Maintain professional relationships with clients</li><li>Address queries related to invoices, payments, and balances</li><li>Escalate complex or disputed cases to management</li></ul>Reporting &amp; Documentation<ul><li>Maintain accurate records of receivables and payment history</li><li>Prepare daily, weekly, and monthly collection reports</li><li>Update internal systems with follow-up activities</li></ul>Internal Coordination<ul><li>Coordinate with Finance, Sales, and Legal departments</li><li>Assist in handling defaulter cases and legal follow-ups</li></ul>Compliance &amp; Process Support<ul><li>Ensure adherence to company policies and procedures</li><li>Support improvements in collection processes and documentation</li></ul>Requirements:<ul><li>Bachelor's degree in Finance, Business Administration, Accounting, or related field</li><li>2&ndash;4 years of experience in collections or receivables</li><li>Experience in UAE real estate or property development preferred</li><li>Strong communication and negotiation skills</li><li>Ability to manage multiple accounts and meet deadlines</li></ul>﻿Other Details: ﻿﻿Experience: 2 years experience in Real Estate Industry. ﻿﻿﻿Location: Karachi ﻿﻿﻿Salary: Market Competitive ﻿﻿Benefits: Medical - PF - Gratuity - Yearly Bonus - Leaves etc. ﻿﻿Timings: ﻿10 am to 8pm - Mon to Saturday.Job Type: Full-timeWork Location: In person

Collection Officer

AGILE HR

We're Hiring | Recovery OfficerWe are looking for a result-driven professional to manage sales &amp; recovery data, follow up on pending payments, generate and verify invoices, coordinate with vendors/suppliers, track market revenue, and ensure timely collection from overdue accounts including holding dispatch &amp; delivery where payments are long outstanding.DHA, Karachi B.Com / BA / BS in any field 1&ndash;2 Years Experience in same domain PKR 50,000 + 1 BonusPay: Rs50,000.00 per monthWork Location: In person

Recovery Officer - Sales

Walee Technologies

Location: Islamabad (On-site) I-9 Islamabad Hakeem Easy Finance is looking for a Jr. Recovery Officer to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!Key Responsibilities:1. Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.2. Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.3. Guide users through the mobile application and educate them on how to use the platform effectively.4. Provide accurate, valid, and complete information by using the right methods and tools.5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.6. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.7. Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.8. Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.9. Adhere to data protection and confidentiality guidelines when handling customer information.Requirements:<ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.</li><li>Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul>Salary &amp; Benefits: PKR 40,000/month ONLYJob Type: Full-time (9AM to 6PM or 10AM to 7PM), Ramzan timings: 9AM to 4PMWork Location: In personPay: Rs40,000.00 per monthWork Location: In person

Customer Support (Recovery Officer)

Macrame Consultants

We&rsquo;re Hiring &ndash; Recovery Project (Macrame Consultants)We are expanding our team for a Bank Recovery Project and hiring for:* Field Recovery Officers (Punjab)Retired Police Officials PreferredLocations: 1. BasirPur 2.Deepalpur 3.Faisalabad 4. Pasrur 5. Sahiwal 6. Samundri 7. SialkotWhat we offer: Competitive salary + incentives, commission (for field roles), fuel/float, structured processes, and growth opportunitiesPay: Rs45,000.00 - Rs50,000.00 per monthWork Location: On the road

Loan Recovery Officer

Rentokil Initial

<div>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:<ul>
<li>Must be able to work independently.</li>
<li>Able to identify overdue or problem accounts.</li>
<li>Contact customers daily to collect delinquent balances.</li>
<li>Document collection activity and maintain follow up on all past due accounts Experience with and ability to learn and adapt to complex debt collection software.</li>
<li>Respond to customer AR calls regarding account inquiries.</li>
<li>Provide documentation to customer requesting invoices, statements, etc.</li>
<li>Handle cash application disputes - i.e. research misapplied payments and apply correctly or refund.</li>
<li>Maintain good customer relations.</li>
<li>Work solidly as a team with various departments.</li>
<li>Possess excellent, effective, business professional, communication skills. Have a pleasant phone manner and etiquette and an ability to speak clearly.
</li><li>Capable of following written and verbal directions.</li>
<li>Work autonomously with daily tasks, to set priorities with little supervision.</li>
<li>Support team initiatives as defined by manager.</li>
<li>Be highly organized with strong attention to details.</li>
<li>Possess problem-solving skills.</li>
</ul>Requirements:<ul>
<li>Graduate in a related area of study - preferred.</li>
<li>2-4 years of professional collection experience - preferred.</li>
<li>Demonstrated proficiency with Microsoft Word, Excel and Power-Point.</li>
<li>Have knowledge of Google Suite, especially Google Drive and associated programs.</li>
</ul>Benefits:<ul>
<li>Health Insurance</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Performance Bonus</li>
<li>Performance Based Increments</li>
<li>Provident Fund</li>
<li>SIM Allowance</li>
<li>Travel policy</li>
</ul>.</div>

Debt Collection & Recovery Specialist

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