debt recovery officer

JOB SWITCH LTD

<p><strong>Job Description:</strong></p><p><strong>Responsibilities</strong></p><p>1. Be responsible for meeting individual and team targets in the delivery of the Revenues Service including Council Tax billing and recovery, NNDR including BIDs and HBOP recovery as agreed as part of the annual appraisal process, managing a specific case load with autonomy as part of the team's operation.</p><p>2. Provide expert advice to your customers:</p><p>? Respond to, take action and provide technical advice on customers' enquiries, information and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts.</p><p>? Make all necessary investigations including requesting further information from the customer, other internal and external departments and any other relevant stakeholder/ party, recording information on appropriate databases and communicating the outcome in plain English to the customer, their representative or stakeholder.</p><p>? Identify and take proactive action on revenues cases where there is a potential entitlement to discounts, exemptions or any other liability reductions.</p><p>? Ensure agreed working practices, procedures and legislation including discounts are applied correctly, dealing with all enquiries in a polite and professional manner, remaining customer focussed at all times.</p><p>. Maximise debt recovery by identifying and taking the appropriate recovery action on debtors' accounts, in line with working procedures and council policies:</p><p>? Manage cases on Attachment of Benefit and Attachment of Earnings Orders and ensure correct allocation of payments on receipt.</p><p>? Manage cases referred to the bailiffs and other collection agencies, inform them of changes to liability affecting the debt and ensure correct allocation of payment on receipt.</p><p>? Develop recommendations for write-offs and process these in compliance with Council policy and procedure.</p><p>? Identify, select, prepare and manage cases for committal action, winding up, bankruptcy and other appropriate court and charging orders. Respond to enquiries from service providers and liaise with the Council's Legal Team in relation to such cases.</p><p>? Provide debt counselling, benefit and welfare advice and direct debtors to other agencies for further help when appropriate.</p><p>? Understand the Council's Anti-Poverty Policy, the Corporate Debt Reduction Policy and the Financial Inclusion Policy and target action in individual cases in support of this.</p><p>? Manage cases to recover Housing Benefits overpayments</p><p>Officer Revenues Officer Revenues Officer Revenues Officer Revenues Officer</p><p>Job Types: Full-time, Contract</p><p>Experience:</p><ul><li>Revenues Officer: 3 years (required)</li><li>OR15861: 1 year (preferred)</li></ul><p></p><img src="https://www.jobg8.com/Tracking.aspx?jJgsV495VLfGBFAW%2fmCm5hqjtT1yxqKLw" width="0" height="0" />

Revenues Officer

Family Builders & Developers

<p><b>Family Builders &amp; Developers</b> is looking for a dedicated and proactive <b>Recovery Officer (Female)</b> to join our team. The role focuses on managing overdue accounts, creating effective repayment solutions, and ensuring all recovery activities comply with internal policies and regulatory standards.</p><p><b>RESPONSIBILITIES:</b></p><ul><li>Monitor and manage outstanding client accounts while maintaining accurate records.</li><li>Reach out to clients via phone, email, and in-person meetings to initiate and follow up on recoveries.</li><li>Design and implement feasible repayment plans, ensuring client commitments are met.</li><li>Collaborate with internal legal and sales teams to address complex recovery cases.</li><li>Professionally handle client disputes concerning payments, contracts, or property matters.</li><li>Perform skip tracing to locate clients who are unresponsive or have updated contact information.</li><li>Conduct regular follow-ups and visits to encourage timely payments.</li><li>Keep detailed and updated records of all recovery actions and communications.</li><li>Provide monthly recovery updates and performance reports to management.</li></ul><p><b>REQUIREMENTS:</b></p><ul><li>Bachelor&rsquo;s degree in Commerce, Business Administration, Finance, or a related discipline.</li><li>Minimum of 3 years of experience in debt collection, client recovery, or a similar role.</li><li>Strong negotiation and interpersonal skills, particularly for sensitive discussions.</li><li>Knowledge of basic legal and procedural aspects of debt recovery.</li><li>Proficiency in MS Office (Word and Excel); familiarity with CRM systems is a plus.</li><li>Highly organized, detail-oriented, and able to work independently as well as part of a team.</li></ul><p><b>LOCATION:</b> Near Lucky One Mall, Karachi<br/>Preference will be given to candidates residing near Lucky One Mall, Karachi, or those who can commute easily.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Recovery Officer (Female)

First Solution Management Services

<p><b>Pay:</b> 3,000.00 (AED) - 4000 (AED) per month</p><p>Job description:</p><p>We are looking for Debt Recovery agents<br/>Job Location:- Dubai UAE<br/>Job Status:- Full Time</p><p>The ideal candidate will be responsible for contacting debtors, negotiating payment plans, and ensuring timely repayment of debts while maintaining a professional and empathetic approach. As a Debt Recovery Agent, you will play a crucial role in maintaining the financial health of our organization. You will be expected to handle a high volume of outbound and inbound calls, emails, and written correspondence with clients who have overdue accounts .A Recovery Officer is responsible for managing the recovery process of overdue payments.</p><p>Responsibilities</p><ul><li>Contact clients with overdue accounts via phone, email, and mail</li><li>Negotiate repayment plans and settlements within company guidelines</li><li>Maintain accurate records of all collection activities</li><li>Monitor and follow up on payment commitments</li><li>Provide excellent customer service while recovering debts</li></ul><p>Must Have:-<br/>- Strong negotiations skills<br/>- Target oriented<br/>- Capable of handling target pressure<br/>- Able to work as per the given deadlines<br/>- Problem solving skills<br/>- Good written and verbal communication -</p><p>Education Requirements<br/>- Minimum bachelor&rsquo;s degree holder</p><p>-Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>Debt Collection: 1 year (Preferred)</li></ul><p>Job Type: Permanent</p><p>Job Type: Permanent</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Debt Collection Officer

<p>Family Builders &amp; Developers is seeking a proactive and committed <b>Recovery Officer</b> to join our team. This position is focused on handling overdue accounts, developing repayment solutions, and ensuring that all recovery procedures are conducted in line with internal policies and regulatory guidelines.</p><p><b>RESPONSIBILITIES:</b></p><ul><li>Monitor and manage outstanding client dues while maintaining accurate tracking records.</li><li>Contact clients via phone, email, and face-to-face meetings to initiate and follow up on payment recovery.</li><li>Develop and implement practical repayment plans with clients, ensuring commitments are honored.</li><li>Liaise with internal legal and sales teams to strategize complex recoveries.</li><li>Resolve client disputes related to payments, agreements, or property matters in a professional manner.</li><li>Conduct skip tracing to locate clients who are unresponsive or have changed contact details.</li><li>Make regular follow-up calls and visits to clients to encourage timely payments.</li><li>Maintain clear, updated records of all recovery communications and actions taken.</li><li>Present monthly recovery updates and performance reports to management.</li></ul><p><b>REQUIREMENTS:</b></p><ul><li>Bachelor's degree in Commerce, Business Administration, Finance, or a related field.</li><li>Minimum 3 years of hands-on experience in debt collection, client recovery, or a related area.</li><li>Strong negotiation and interpersonal skills, especially in handling sensitive discussions.</li><li>Sound knowledge of basic legal and procedural aspects of debt recovery.</li><li>Competent in using MS Office (Word and Excel); familiarity with CRM systems is a plus.</li><li>Well-organized, detail-oriented, and capable of working independently as well as in a team.</li></ul><p><b>LOCATION:</b> Near Lucky One Mall, Karachi</p><ul><li>Candidates residing near Lucky One Mall, Karachi, or able to commute easily will be preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Recovery Officer

InDebted

<div><span style="font-size: 11px;"><b>About the Role</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">We're hiring a Senior Debt Resolutions to join our growing UAE team. This is a high-performance role for someone who's competitive, data-driven, and thrives on results. You'll directly recover overdue balances through phone, email, and live chat, supported by InDebted's cutting-edge technology and AI tools.If you're skilled at influencing outcomes, calm under pressure, and passionate about turning tough conversations into positive results - this is your opportunity to shine.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;">Own recovery performance: Recover overdue balances through outbound and inbound channels - phone, email, SMS, and chat - focusing on speed, accuracy, and results.</span></div><div><span style="font-size: 11px;">Negotiate with precision: Create and close repayment arrangements that align with business targets while preserving trust and compliance.</span></div><div><span style="font-size: 11px;">Engage with empathy: Communicate with professionalism and respect, understanding each customer's unique financial situation.</span></div><div><span style="font-size: 11px;">Stay compliant: Operate fully within UAE Central Bank regulations and local debt collection laws, maintaining ethical and transparent practices at all times.</span></div><div><span style="font-size: 11px;">Track results: Meet and exceed individual and team KPIs - recovery rate, response time, compliance score, and customer satisfaction.</span></div><div><span style="font-size: 11px;">Document accurately: Keep all account notes, payment commitments, and follow-ups detailed and audit-ready.</span></div><div><span style="font-size: 11px;">Collaborate and innovate: Work closely with Operations, Compliance, and Product teams to improve process efficiency and customer outcomes.</span></div><div><span style="font-size: 11px;">Adapt fast: Stay current with evolving regulatory expectations and industry standards across the UAE and wider MENA region.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Experience and Skills</b></span></div><div><span style="font-size: 11px;">5+ years of proven collections or debt resolution experience, ideally within UAE financial services, fintech, or recovery agencies.</span></div><div><span style="font-size: 11px;">Strong knowledge of UAE debt collection and consumer protection laws.</span></div><div><span style="font-size: 11px;">Exceptional negotiation and communication skills - able to navigate sensitive situations with confidence and empathy.</span></div><div><span style="font-size: 11px;">Bilingual proficiency (English and Arabic) Mandatory.</span></div><div><span style="font-size: 11px;">Comfortable using CRM systems, collection tools, and performance dashboards.</span></div><div><span style="font-size: 11px;">Driven, resilient, and results-oriented - thrives on achieving and exceeding targets.</span></div><div><span style="font-size: 11px;">Excellent time management and organizational skills; able to handle high contact volumes efficiently.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What Success Looks Like</b></span></div><div><span style="font-size: 11px;">Consistently hits or exceeds monthly recovery and compliance targets.</span></div><div><span style="font-size: 11px;">Recognized internally for accuracy, professionalism, and performance.</span></div><div><span style="font-size: 11px;">Demonstrates leadership through results - not title.</span></div><div><span style="font-size: 11px;">Upholds InDebted's commitment to ethical, human-centered collections.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work Model</span></div><div><span style="font-size: 11px;">5 days per week in-office - Dubai.</span></div><div><span style="font-size: 11px;">Dynamic, collaborative environment with strong regional growth potential.</span></div>

Senior Debt Resolution Specialist (Dubai)

This is a high-performance role for someone who s competitive, data-driven, and thrives on results. You ll directly recover overdue balances through phone, email, and live chat, supported by InDebted s cutting-edge technology and AI tools.If you re skilled at influencing outcomes, calm under pressure, and passionate about turning tough conversations into positive results   this is your opportunity to shine.Key ResponsibilitiesOwn recovery performance: Recover overdue balances through outbound and inbound channels   phone, email, SMS, and chat   focusing on speed, accuracy, and results.Negotiate with precision: Create and close repayment arrangements that align with business targets while preserving trust and compliance.Engage with empathy: Communicate with professionalism and respect, understanding each customer s unique financial situation.Stay compliant: Operate fully within UAE Central Bank regulations and local debt collection laws, maintaining ethical and transparent practices at all times.Track results: Meet and exceed individual and team KPIs   recovery rate, response time, compliance score, and customer satisfaction.Document accurately: Keep all account notes, payment commitments, and follow-ups detailed and audit-ready.Collaborate and innovate: Work closely with Operations, Compliance, and Product teams to improve process efficiency and customer outcomes.Adapt fast: Stay current with evolving regulatory expectations and industry standards across the UAE and wider MENA region.Experience and Skills5+ years of proven collections or debt resolution experience, ideally within UAE financial services, fintech, or recovery agencies.Strong knowledge of UAE debt collection and consumer protection laws.Exceptional negotiation and communication skills   able to navigate sensitive situations with confidence and empathy.Bilingual proficiency (English and Arabic) Mandatory.Comfortable using CRM systems, collection tools, and performance dashboards.Driven, resilient, and results-oriented   thrives on achieving and exceeding targets.Excellent time management and organizational skills; able to handle high contact volumes efficiently.What Success Looks LikeConsistently hits or exceeds monthly recovery and compliance targets.Recognized internally for accuracy, professionalism, and performance.Demonstrates leadership through results   not title.Upholds InDebted s commitment to ethical, human-centered collections.Work Model5 days per week in-office   Dubai.Dynamic, collaborative environment with strong regional growth potential.

Senior Debt Resolution Specialist

Leopards Courier Services

<p><b>Job Descrption:</b></p><ul><li>Recover outstanding debt from customers through proactive engagement.</li><li>Review accounts, contact overdue customers, and address inquiries.</li><li>Offer mutually beneficial payment arrangements to prevent payment delays.</li><li>Meet monthly targets, log recovery data in the system, and comply with regulatory timelines.</li><li>Collaborate with sales and operations to resolve customer queries and complaints.</li></ul><p><b>Job Requirement:</b></p><ul><li>Education: Graduate</li><li>Proficiency in MS Excel and strong communication/reporting skills</li><li>Client handling</li><li>Experience: 1 year in collections/recovery</li><li>Complaint resolving</li><li>Maintaining reports as per requirement</li><li>Strong verbal &amp; written communication skills</li><li>Must be aware of MS Office, expertise on MS Excel</li></ul><p>Job Type: Full-time</p><p>Pay: Rs27,500.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Recovery: 1 year (Required)</li></ul><p>Work Location: In person</p>

Recovery Officer - Hyderabad

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