debt recovery specialist

Techbridge Consultancy Services

Job Summary: We are seeking a motivated and detail-oriented Debt Collector to join our team. The ideal candidate will have prior experience in Customer Service or Lead Generation and possess strong communication and negotiation skills. This is a night shift position, ideal for candidates comfortable working with clients in different time zones.Key Responsibilities:<ul><li>Contact customers via phone, email, or written communication to collect outstanding payments.</li><li>Maintain accurate and up-to-date records of collection activities in the system.</li><li>Negotiate payment plans and settlements with clients in accordance with company policies.</li><li>Follow up on overdue accounts and escalate issues when necessary.</li><li>Provide excellent customer service while handling sensitive financial situations.</li><li>Collaborate with the team to meet collection targets and deadlines.</li></ul>Requirements:<ul><li>Minimum 1 years of experience in Customer Service, Lead Generation, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong negotiation and persuasion abilities.</li><li>Ability to handle stressful situations and maintain professionalism.</li><li>Basic knowledge of debt collection laws and regulations is a plus.</li><li>Proficient in Microsoft Office Suite and CRM tools.</li><li>Willingness to work night shifts (U.S./U.K./International shift as required).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in CSR, Lead Generation, or a related field?</li><li>How would you rate your English communication skills?</li></ul>Work Location: In person

Debt Recovery Specialist – Customer Service

PROPERTY BUY-RENT (SMC -Private) Limited

Department: Finance/Accounts Location: Lahore Job Type: Full-Time Job Summary:The Accounts Recovery Executive is responsible for managing overdue accounts, following up with clients regarding outstanding payments, and ensuring timely debt recovery while maintaining positive customer relationships. The role requires excellent communication, negotiation, and analytical skills to identify delinquent accounts, create repayment solutions, and minimize financial losses.Key Responsibilities:<ul><li>Contact customers via phone, email, or written communication to remind them of outstanding payments.</li><li>Negotiate payment plans or settlements in line with company policies.</li><li>Maintain detailed records of all communications and recovery actions in the company&rsquo;s database.</li><li>Coordinate with the finance team to reconcile recovered amounts and update accounts.</li><li>Identify and escalate problematic accounts to management for legal or advanced recovery actions.</li><li>Monitor customer payment trends and recommend strategies to reduce future defaults.</li><li>Prepare periodic recovery reports and maintain recovery performance metrics.</li><li>Maintain professionalism and empathy while dealing with clients to ensure customer satisfaction and retention.</li><li>Support the finance department in improving collection processes and systems.</li></ul>Required Skills and Qualifications:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field.</li><li>1&ndash;3 years of experience in accounts receivable, debt recovery, or collections (preferred).</li><li>Strong communication and negotiation skills.</li><li>Proficiency in MS Office (Excel, Word) and accounting software (e.g., QuickBooks, Tally, ERP systems).</li><li>Attention to detail with strong analytical and problem-solving abilities.</li><li>Ability to handle difficult conversations with professionalism and tact.</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly recovery target achievement rate.</li><li>Number of delinquent accounts reduced.</li><li>Recovery efficiency and time to collect.</li><li>Customer satisfaction during recovery process.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Accounts Recovery Executive

Johnson Controls

<div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div>
Who we are?
Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we&rsquo;ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world&rsquo;s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We&rsquo;re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.
We committed to invest 75 percent of new product development R&amp;D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
Please visit and follow Johnson Controls LinkedIn for recent exciting activities.
Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg
Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all
Career: The Power Behind Your Mission
OpenBlue: This is How a Space Comes Alive
How will you do it?<ul><li>
Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department on highly delinquent accounts.</li><li>
Developing debt collection strategies and plans.</li><li>
Adhering to the FDCPA throughout the debt collection process.</li><li>
Contacting debtors by telephone to enact and negotiate debt recovery.</li><li>
Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks web portals like D&amp;B , Equifax etc.</li><li>
Preventing repeated payment delinquency by negotiating manageable debt payments.</li><li>
Negotiating settlements to receive payment on a certain percentage of the debt.</li><li>
Keeping copies and electronic records of all communications, payment plans agreed to, and amounts paid.</li><li>
Support legal affidavits, formalizing payment plans, coordinate with legal or third party agencies on AEE (all effort exhausted cases)</li><li>
Supply communication proofs, contracts etc. as in when needed for court proceedings.</li><li>
Initiating legal and repossession proceedings if debt recovery fails.</li></ul>
What we look for?<ul><li>
Debt collection certification or training preferred.</li><li>
In-depth knowledge of the FDCPA and professional codes of conduct.</li><li>
Exposure to various ERP&rsquo;s like SAP , Oracle , BAAN , JD Edwards and collections tools like getpaid.</li><li>
A minimum of 2 years&rsquo; experience in third party collections.</li><li>
Previous late stage debt collection experience will be advantageous.</li><li>
Experience in developing and enacting debt recovery plans and strategies to prevent losses.</li><li>
Exceptional ability to communicate with debtors to negotiate debt payment plans.</li><li>
Ability to collaborate on debt collection efforts with other departments and institutions.</li><li>
Experience in tracking down defaulters by searching publicly available databases and records.</li><li>
Exceptional recordkeeping and interpersonal skills.</li><li>
Exceptional reconciliation skills</li></ul>
What we offer:
We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents
Diversity &amp; Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers&rsquo; vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&amp;I mission elevates each employee&rsquo;s responsibility to contribute to our culture. It&rsquo;s through these contributions that we&rsquo;ll drive the mindsets and behaviors we need to power our customers&rsquo; missions. You have the power. You have the voice. You have the culture in your hands</div></div></div></div></div></div></div></div></div></div>

Assistant Manager- OTC Collection

MPOWER Financing

THE COMPANYMPOWER&rsquo;s borderless loans and scholarships enable students from around the world to realize their full academic and career potential by attending top universities in the U.S and Canada.As a mission-oriented fintech/edtech company, we move extremely quickly and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We&rsquo;re backed by over $150 million in equity capital from top global investors, which enables fast growth and provides our company with financial stability and a clear path to an IPO over the coming years.Our global team is composed of former management consultants, financial service and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe strongly in our cause. For us, MPOWER&rsquo;s mission is personal.As a member of our team, you&rsquo;ll be challenged to think quickly, act autonomously, and constantly grow creatively in an environment where fast change and exponential growth are the norm. Ideation and implementation happen very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.MPOWER has been named one of the best fintechs to work for by American Banker for the past 6 years in a row.. We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity and social impact. We pride ourselves on being a &ldquo;growth company for grown-ups,&rdquo; where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we&rsquo;re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background.THIS IS A FULL-TIME POSITION, BASED IN OUR BANGALORE, INDIA OFFICE AND REPORTS DIRECTLY TO SR. RELATIONSHIP MANAGER-LOAN SERVICINGTHE ROLEAs a Global Loan Recovery Specialist, you will be the first point of contact and the voice of the company in interactions with defaulted borrowers. Your primary responsibility will be to recover defaulted loans by finding effective resolutions for loan and payment-related concerns while delivering a superior servicing experience. Your goal is to find effective and empathetic solutions to loan and payment-related challenges, ensuring a balanced approach between recovery and customer satisfaction. This includes, but is not limited to:<ul><li>Initiating outbound phone calls and email correspondence with defaulted borrowers to ensure timely and effective collections and applying problem-solving and negotiation skills to resolve customer and account-related issues successfully</li><li>Evaluating past history of accounts and determining the best next steps for recovery efforts (payment plan, settlement, arbitration, third-party collections, etc)</li><li>Preparing files for legal action or third-party collection activity</li><li>Understanding our product line and explaining loan features, terminology, and payment logistics to borrowers</li><li>Creatively utilizing resources to establish contact with delinquent borrowers, including conducting skip tracing, reference calls, and other research to achieve contact and establish a positive relationship</li><li>Analyzing trends in delinquent accounts and communicating findings to improve overall team performance</li></ul>THE QUALIFICATIONS<ul><li>Bachelor&rsquo;s degree in business, finance, or a related field</li><li>3+ years of customer-centric experience within a high-touch, fast-paced environment focused on the servicing and repayment of financial products</li><li>Prior collections work experience within financial services/B2C and/or higher education industries is highly advantageous, though a solid understanding of financial services functions is essential</li><li>Knowledge of applicable laws and regulations related to debt collection and recovery is a plus</li><li>Strong interpersonal, communication, and listening skills, with comfort in connecting with customers via phone, email, and chat</li><li>Excellent negotiation skills with a proven ability to apply critical thinking to complex problems for timely and effective resolution</li><li>Ideally possessing a background incorporating investigative research</li><li>Empathetic, collaborative, and highly accountable.</li></ul>A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple time zones and locations!In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload, tight deadlines, a high degree of autonomy, and 80-20 everything.Job Types: Full-time, PermanentPay: &#8377;700,000.00 - &#8377;1,100,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Food provided</li><li>Health insurance</li><li>Internet reimbursement</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: In person

Global Loan Recovery Specialist - Recoveries (5pm - 2am IST Shift)

Atlantis Holiday LLC

We are currently looking for a debt collector who contacts debtors to arrange payment for overdue bills through phone calls, emails, or mail. Key responsibilities include negotiating repayment plans, managing accounts, updating databases, and resolving disputes while complying with legal requirements and maintaining professional communication.Responsibilities:<ul><li>Contact debtors: Reach out to individuals and businesses with overdue payments via phone, email, or mail.</li><li>Negotiate repayment: Discuss and arrange payment plans, payoff deadlines, or settlements.</li><li>Manage accounts: Track outstanding debts, monitor repayments, and update account statuses in the database.</li><li>Record keeping: Maintain accurate records of all communications, payments, and negotiated agreements.</li><li>Resolve issues: Handle customer complaints and investigate and resolve payment discrepancies.</li><li>Legal compliance: Adhere to legal requirements and company policies and assist with legal action if necessary.</li><li>Reporting: Prepare reports on collection activities and alert superiors of persistent non-compliance or difficult cases.</li><li>Skip tracing: Locate debtors through various investigations to inquire about their payment status.</li></ul>Skills and qualifications:<ul><li>Experience: 2 &ndash; 3 years&rsquo; experience as a debt collector is required.</li><li>Education: Graduate of bachelor&rsquo;s degree.</li><li>Communication: Excellent verbal and written communication skills in English language for negotiating and professional interaction. Arabic and any other language skills will be an asset.</li><li>Negotiation: Proven negotiation skills are necessary for reaching mutually acceptable payment arrangements.</li><li>Empathy and persistence: The ability to be sensitive yet persistent is crucial in this challenging and potentially stressful role.</li><li>Problem-solving: Skills in investigating and resolving discrepancies are important.</li><li>Legal knowledge: Familiarity with relevant legal requirements, such as the Fair Debt Collection Practices Act (FDCPA), is preferred.</li><li>Computer skills: Proficiency with MS Office and databases is generally required.</li></ul>Job Type: Full-time

Debt Collector

M2 Professional Recruitment Services Ltd

An excellent opportunity has arisen for a Recoveries Executive within a leading independent provider of Invoice Finance in Manchester. Key Responsibilities: <ul><li>Manages portfolio of collect out clients as directed by Line Manager professionally, tenaciously and that where appropriate suitable third party law firms or agents are engaged in line with BFS UK legal panel firms for a mixed portfolio of BFS UK Commercial client accounts</li><li>Ensure that Riskfactor (or any future system which may replace it) is used consistently and that all stakeholders are able to view and understand our recoveries strategy along with progress and expected timescale for each case at any time by reviewing the system</li><li>Be responsible for the collect out and bad debt provision report for one or more BFS Commercial business units ensuring that the appropriate Head of Business unit approves both prior to submission to BFS Risk and Finance. </li><li>Recovers indebtedness by pursuing securities & sales ledger, initiating legal proceedings or instructing solicitors.</li><li>In conjunction with the Risk Manager for the relevant BFS Commercial business unit undertake reviews of all bad debt provisions of £25k or greater using the appropriate reporting format, that the contents are agreed with the Line Manager and the appropriate Risk Manager to help drive lessons learned. </li></ul>In return you can expect a competitive basic salary, bonus and an excellent range of additional benefits.

Recoveries Executive - Invoice Finance

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 

 About the Role 
 
 We&rsquo;re on the lookout for a Collections Specialist to join our growing Risk &amp; Collections team in the UAE. If you&rsquo;re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Account Management</div><ul>
<li>Manage delinquent accounts based on segmentation and performance data.</li>
<li>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.</li>
<li>Maintain strong governance and control frameworks to minimize risk.</li>
</ul><div> 
Customer Dispute Resolution</div><ul>
<li>Track and resolve customer disputes related to payments or services.</li>
<li>Collaborate with internal teams for timely, fair, and customer-centric solutions.</li>
</ul><div> 
Customer Communication</div><ul>
<li>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.</li>
<li>Handle customer interactions across various digital channels.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</li>
<li>Strong knowledge of UAE regulations and debt collection best practices.</li>
<li>Experience with collection agencies, digital tools, and performance reporting.</li>
<li>Excellent communication, problem-solving, and stakeholder management skills.</li>
<li>Ability to balance empathy with commercial impact in customer conversations.</li></ul> 
<div></div>
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Collection Specialist

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