debt recovery specialist

CLOUD DATA PVT LTD

Position: Arabic Speaking (Debt Collector)Company Name: Cloud Data Private LimitedLocation: Rawalpindi, PakistanRequired: Arabic SpeakingObjectives of this role:<ul><li>Identify, track, manage, and investigate delinquent customer accounts</li><li>Work closely with customers to negotiate payment arrangements</li><li>Cultivate working relationships with customers, guiding them through the repayment process</li><li>Follow up with customers to ensure payments are made in a timely manner</li><li>Use databases to monitor and update outstanding accounts</li><li>Keep records of all customer communications to build individual debtor cases</li></ul>Key Responsibilities:<ul><li>Identify customers with outstanding debts</li><li>Contact and track debtors, encouraging timely repayment</li><li>Handle customer questions, complaints, and inquiries</li><li>Create and implement debt collection courses of action</li><li>Negotiate specific payment plan arrangements with debtors</li><li>Investigate discrepancies to resolve outstanding customer accounts</li></ul>Qualifications:<ul><li>Bachelor's degree</li><li>Outstanding interpersonal skills</li><li>Strong organizational skills</li><li>Clear, persuasive verbal and written communication</li><li>Excellent negotiation skills</li><li>Problem-solving mindset</li><li>Professional phone etiquette</li><li>Experience working in a deadline-driven environment</li><li>Account management experience</li></ul>Why Join Cloud Data Private Limited<ul><li>Competitive salary and benefits package.</li><li>Opportunity for professional growth and development.</li><li>A collaborative and supportive work environment.</li><li>A chance to be a part of a forward-thinking organization in the financial industry.</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Arabic Speaking( Debt Collector)

Hunt & Henriques

Overview We are seeking a dedicated and skilled Collection Representative to join our team. The ideal candidate will be responsible for managing accounts receivable, negotiating payment terms, and ensuring timely collection of outstanding debts. This role requires strong communication skills, a keen understanding of financial processes, and the ability to work effectively in a fast-paced environment. Familiarity with medical terminology and financial software is a plus.Duties<ul><li>Manage and maintain accounts receivable by tracking outstanding invoices and payments.</li><li>Negotiate payment arrangements with clients to facilitate timely debt recovery.</li><li>Utilize financial software to document interactions and update account statuses.</li><li>Conduct account reconciliation to ensure accuracy in financial records.</li><li>Understand and apply medical terminology and ICD-10 codes when necessary for healthcare-related collections.</li><li>Process debits and credits accurately while maintaining compliance with company policies.</li><li>Engage in telemarketing efforts to follow up on overdue accounts and promote payment solutions.</li><li>Collaborate with team members to develop strategies for improving collection rates.</li></ul>Job DescriptionBilingual (Spanish) Collections Representative with Bonus OpportunityWe are seeking a motivated and detail-oriented Bilingual Collection Representative to join our team. In this role, you will be responsible for contacting customers to collect delinquent accounts and provide excellent consumer interaction, according to the firm&rsquo;s standards and government regulations. The idea candidate will have excellent communication and negotiation skills in both English and Spanish.Entry-level positions for Law Firm in our Tempe office. Starting hourly pay is $18.00 an hour, with the ability to increase within 6 months to $19.00 an hour. Earn bonuses of up to $3,000 per month. Bonuses may significantly boost your total compensation by $25,500+ a year &mdash; adding up to an estimated $12/hour more across the year.We reward your results. Our top performers consistently hit monthly bonus targets, significantly boosting their take-home pay. If you're driven, motivated, and love crushing goals, this is your opportunity to shine and get paid for it.Key Responsibilities include the following. Other duties may be assigned to meet changing business needs.<ul><li>Persuade consumers through telephone contact in both English and Spanish, to pay delinquent accounts while using professionalism and tact</li><li>Adhere to all federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) along with firm and client policies</li><li>Input detailed and accurate call notes in the collection system for each call made</li><li>Meet individual and team collection goals and KPIs</li><li>Responsible for meeting assigned production standards, including the amount of phone calls, inbound and outbound per month</li><li>Work closely with management to resolve escalated issues as well as regularly update the Collection Supervisor/Manager, on the status of accounts in special situations</li><li>Performs other incidental and related duties as required and assigned</li></ul>Skills and Abilities:<ul><li>Persuasive and professional communication skills</li><li>Detail-oriented with the ability to prioritize workload</li><li>Work independently and have the ability to meet goals and deadlines</li><li>Ability to manage difficult conversations with empathy and professionalism</li><li>Intermediate computer skills</li><li>Ability to meet attendance standards</li></ul>Education/Training/Experience<ul><li>Education &ndash; High School diploma or GED</li><li>Successful passing of background check and drug screening required before start date **No Credit Check**Do not test for Marijuana**</li><li>Reading and writing in English and Spanish</li><li>Microsoft Word, and Excel</li><li>Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines a plus</li><li>Excellent interpersonal and communication skills</li><li>Call center or collection experience a plus but not required. On-site paid training</li></ul>The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.Job Type: Full-TimeHourly: $18.00Benefits:<ul><li>401(k)</li><li>401(k) contribution</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid vacation</li><li>Paid Holidays</li><li>Referral program</li></ul>Physical setting:<ul><li>Call center</li><li>Office</li></ul>Schedule:<ul><li>8:00 am -4:30 pm shift</li><li>Monday - Friday</li></ul>Supplemental pay types:<ul><li>Monthly bonus opportunity</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Work Location: In personJob Type: Full-timePay: $18.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In personJob Type: Full-timePay: $18.00 per hourBenefits:<ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Bilingual (Spanish) Collections Representative

AGILE HR

We're Hiring | Recovery OfficerWe are looking for a result-driven professional to manage sales &amp; recovery data, follow up on pending payments, generate and verify invoices, coordinate with vendors/suppliers, track market revenue, and ensure timely collection from overdue accounts including holding dispatch &amp; delivery where payments are long outstanding.DHA, Karachi B.Com / BA / BS in any field 1&ndash;2 Years Experience in same domain PKR 50,000 + 1 BonusPay: Rs50,000.00 per monthWork Location: In person

Recovery Officer - Sales

Lloyds Technology Centre

<div>End Date
Friday 29 May 2026
We Support Flexible Working &ndash; Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
The Lead Infrastructure Specialist will lead a team of Infrastructure Specialists within a lab or platform, managing one or more Technical Infrastructure Products. Accountable for the associated Infrastructure strategy/ security strategy and technical product roadmaps across the Lab/Platform. Includes measuring and reporting effectiveness of process improvements to senior stakeholders
Job Description
<ul><li>Exp : 15+ years</li><li>
Location : hyderabad.</li></ul>
Day‑to‑Day, You&rsquo;ll:
Hands‑on Engineering &amp; Platform Delivery<ul><li>
Be hands‑on, building and maintaining hybrid products and services in your specialist area across the Private Cloud Platform.</li><li>
Lead technical conversations with stakeholders of varying levels of technical background, including Senior Management and other SMEs.</li><li>
Drive best‑in‑class approaches to automation, security, standardisation, and operational stability.</li><li>
Act as a strong collaborator across internal teams, external partners, and 3rd parties to deliver outcomes effectively.</li><li>
Provide education and mentorship on infrastructure engineering topics to support teams and drive capability uplift.</li><li>
Be an SME in a key infrastructure domain while continuing to expand your knowledge across the wider hybrid platform.</li></ul><div></div>
Backup and Recovery (BUR) &ndash; Ownership &amp; Accountability (Embedded)
As Team Manager, you will provide end‑to‑end ownership of Backup and Recovery (BUR), ensuring the platform consistently meets resilience, recoverability, and control expectations.<ul><li>
Own and lead the Backup and Recovery (BUR) capability for the Private Cloud Platform, ensuring enterprise‑grade data protection, recoverability, and resilience across business‑critical services.</li><li>
Define, implement, and continuously improve backup, restore, and recovery strategies aligned to availability, resilience, and disaster recovery objectives.</li><li>
Provide end‑to‑end accountability for BUR outcomes including backup architecture, operational execution, tooling integration, monitoring, reporting, and continuous optimisation.</li><li>
Establish and govern restore validation and recovery testing as a routine discipline (not an exception), ensuring recoverability is proven and measurable.</li><li>
Drive alignment to defined RTO/RPO objectives, ensuring recovery readiness is understood, tested, and evidenced.</li><li>
Lead and embed BUR standards, patterns, and controls across workloads and platforms&mdash;ensuring consistency, auditability, and sustainability.</li><li>
Partner with Architecture, Security, Risk, and Operations to ensure BUR controls meet regulatory, compliance, and audit expectations.</li><li>
Act as the escalation point for Level 3/4 BUR-related incidents, driving root-cause analysis, corrective actions, and long-term preventative improvements.</li><li>
Champion automation and standardisation to deliver reliable, scalable, cost-effective BUR services while improving platform resilience.</li></ul><div></div>
People Leadership &amp; Team Management<ul><li>
Provide line management and day‑to‑day leadership for a team of infrastructure engineers, ensuring clarity of purpose and strong delivery outcomes.</li><li>
Set clear goals, priorities, and expectations aligned to platform strategy, and manage delivery commitments effectively.</li><li>
Coach, mentor, and develop colleagues through regular feedback, structured development plans, and hands‑on technical guidance.</li><li>
Build a high-performing culture grounded in collaboration, inclusion, accountability, and continuous improvement.</li><li>
Manage team health and sustainability by balancing capacity, demand, wellbeing, and technical debt.</li></ul></div>

Lead Infrastructure Specialist

First Solution Management Services

Debt Recovery Officer / Collection AgentLocation: Lahore &amp; Islamabad only, PakistanEmployment Type: Full-TimeSalary: Based on Experience + Performance IncentivesAbout the CompanyFISO Connect (Pvt.) Ltd. is a part of First Solution Management Services (FSMS), a leading financial services and debt recovery organization headquartered in the United Arab Emirates.FISO Connect serves as the Pakistan-based operational arm of FSMS, extending the group&rsquo;s expertise in receivables management, debt collection, and financial recovery solutions for banks, financial institutions, and corporate clients. Through this partnership, FISO Connect brings international standards, proven processes, and industry best practices to the local market in Pakistan.Backed by FSMS&rsquo;s strong regional presence and reputation for excellence in the UAE, FISO Connect is committed to delivering professional, compliant, and results-driven recovery services. The company operates with a strong focus on ethical collection practices, regulatory compliance, and performance excellence.We foster a performance-driven culture that emphasizes career development, continuous learning, and employee recognition, empowering our teams to grow within a structured and high-performing environment.About the RoleWe are seeking motivated and results-driven Debt Recovery Officers to join our growing team in Lahore / Islamabad. The ideal candidate will be responsible for managing overdue accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with company policies and local regulations.This role is ideal for individuals who are target-oriented, confident communicators, and capable of working in a fast-paced, performance-driven environment.Key Responsibilities<ul><li>Proactively contact customers via phone, email, and written communication to recover outstanding payments</li><li>Review and analyze customer accounts to identify overdue balances</li><li>Negotiate structured repayment plans and settlement agreements within company policies</li><li>Monitor payment commitments and follow up to ensure timely settlement</li><li>Maintain accurate documentation of all collection activities in the system</li><li>Escalate complex cases when necessary</li><li>Ensure compliance with applicable laws, company policies, and ethical collection standards</li><li>Deliver professional and respectful customer service at all times</li></ul>Candidate Requirements<ul><li>Bachelor&rsquo;s Degree (required)</li><li>Proven experience in debt collection, telesales, banking, or financial services is preferred</li><li>Strong negotiation and persuasion skills</li><li>Target-driven mindset with ability to handle performance pressure</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict resolution abilities</li><li>Ability to meet deadlines and manage time effectively</li><li>Professional attitude with high integrity</li></ul>What We Offer<ul><li>Competitive salary package with performance incentives</li><li>Career growth opportunities within a reputable financial services organization</li><li>Professional training and development</li><li>Supportive and structured work environment</li><li>Opportunity to work with leading financial institutions and corporate clients</li></ul>Work Location: In person

Debt Collection Officer

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
Manage delinquent accounts based on segmentation and performance data. 
Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements. 
Maintain strong governance and control frameworks to minimize risk. 
Customer Dispute Resolution 
Track and resolve customer disputes related to payments or services. 
Collaborate with internal teams for timely, fair, and customer-centric solutions. 
Customer Communication 
Ensure effective and professional communication to maximize recoveries while preserving the customer experience. 
Handle customer interactions across various digital channels. 
What We&rsquo;re Looking For 
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3><div> 
Account Management</div><ul>
<li>Manage delinquent accounts based on segmentation and performance data.</li>
<li>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.</li>
<li>Maintain strong governance and control frameworks to minimize risk.</li>
</ul><div> 
Customer Dispute Resolution</div><ul>
<li>Track and resolve customer disputes related to payments or services.</li>
<li>Collaborate with internal teams for timely, fair, and customer-centric solutions.</li>
</ul><div> 
Customer Communication</div><ul>
<li>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.</li>
<li>Handle customer interactions across various digital channels.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</li>
<li>Strong knowledge of UAE regulations and debt collection best practices.</li>
<li>Experience with collection agencies, digital tools, and performance reporting.</li>
<li>Excellent communication, problem-solving, and stakeholder management skills.</li>
<li>Ability to balance empathy with commercial impact in customer conversations.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Collection Specialist

CommunityCare

JOB SUMMARY: 
The Cost Containment Specialist is responsible for ensuring CommunityCare receives appropriate reimbursement of payment on claims. The Specialists will take actions such as identification of outstanding overpayment of claims, collection of claim overpayments, handling third party claim liability, ensuring appropriate coordination of benefits, coordinating transplant claim processing and reporting of reinsurance claims to reinsurer.
 
KEY RESPONSIBILITIES: 
<ul>
<li>Generate and update database of all applicable claims which have refunds due. Run daily reports for future provider payable amounts by line of business.</li>
<li>Access claims and recoup the proper dollar amount. Keep track of claims that cause negative balances and correct them as needed. Enter claim remarks of all recovery attempts and activities.</li>
<li>Communicates with providers regarding outstanding overpayment amounts and keep phone log records of accounts.</li>
<li>Reply to calls and emails in a timely manner. Update recoupment workflow of changes.</li>
<li>Generate reports of recouped dollars by line of business as well as reporting bad debt amounts.</li>
<li>Review and advise examiners on processing of transplant and Centers of Excellence claims.</li>
<li>Monitor, log and track members cases for reinsurance purposes.</li>
<li>Report monthly to finance and self-funded groups status of all active reinsurance members.</li>
<li>Ensure correct application of coordination of benefits for our member population.</li>
<li>Attempt subrogation for claims related to third party liability.</li>
<li>Assist in the negotiation of settlements related to third party liability claims.</li>
<li>Contribute to the creation of a pleasant working environment with peers and other departments.</li>
<li>Consistently learn and adapt to changes related to claims processing, benefits, limits and regulations.</li>
<li>Generate reports and tracking of requests, receivables, savings and volumes.</li>
<li>Interface with various departments regarding cost containment actions.</li>
<li>Assists in researching and solving complex problems related to claim payments.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>Self-motivated and able to work with minimal direction.</li>
<li>Ability to read and understand claims processing manuals, medical terminology, CPT codes and perform claims processing procedures.</li>
<li>Knowledge of claims processing manuals and health benefit booklets.</li>
<li>Knowledge in the contracted managed care plan terms and rates for multiple lines of business.</li>
<li>Proficient in Microsoft applications.</li>
<li>Ability to perform complex mathematical calculations.</li>
<li>Demonstrated learning agility</li>
<li>Highly attentive to detail.</li>
<li>Ability to work with a variety of individuals at all levels within and outside the company.</li>
<li>Successful completion of Health Care Sanctions background check.</li>
<li>Possess strong oral and written communication skills.</li>
<li>Ability to organize time effectively and set priorities to meet deadlines.</li>
</ul>
EDUCATION/EXPERIENCE: 
<ul>
<li>High school diploma or equivalent required.</li>
<li>Three years related work experience in claims processing, data entry or medical billing. One year of claims processing experience within CommunityCare or another healthcare environment is preferred.</li>
<li>One year of collections experience preferred.</li>
</ul>
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin

Claims HMO - Cost Containment Specialist 140-1027

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