delivery director

Backbase Inc.

As a Delivery Director, you play an integral role in driving the overall regional delivery strategy for your Hub. In conjunction with our RVP Services, RVP Technology, and RVP Sales you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement. What you'll do In this role, you will be responsible for creating, and managing strong implementation and delivery plans using Agile to meet client goals while keeping Backbase commercial capabilities, delivery capabilities, and capacity in mind. You will do this in collaboration with technical teams.You will gain buy-in and support from the broader organization as you establish strategies for effective planning, budgeting, and execution as it relates to your Hub's regional delivery strategy. You will be responsible for financial management, client management, change management, and risk management.As you ramp up into the Delivery Director position, you will gain knowledge of the Backbase product offering which will enable you to comfortably and confidently provide specific product information as well as examples from previous projects to advise clients and their teams on making the right decisions throughout their relationship with Backbase.With your unshakeable communication skills, you won't shy away from driving difficult conversations to influence strategy, vision, transformational change, and scope with clients and stakeholders across all levels including those who are part of the C-suite on both the Backbase and client sides.A passion for people management, coaching, and mentorship are key for this position and you will play a big part in building and maintaining a top-of-class Delivery Team for your Hub. You are the go-to person for your teams when they have questions when it comes to tools, delivery plans, and product requirements. Your best practices will help to streamline the day-to-day work within Delivery and your expert-level knowledge of Agile will guide your teams when creating delivery plans and ways of working. Who you are <ul><li>15+ years of professional experience;</li><li>Experience with large scale digital transformation (multi-million dollar engagements with 50+ FTE program team);</li><li>Commercial experience in identifying, shaping and selling complex Services engagements;</li><li>Expert-level understanding of Agile methodology;</li><li>8+ years managing external clients with the ability to manage multiple clients at once;</li><li>Experience developing and executing onboarding/training plans for your teams;</li><li>Knowledge of/experience with the following tools: Google Workspace, Jira, Confluence</li><li>Strong written and verbal communication skills in English;</li><li>Willingness to travel 50-80% of your time;</li><li>6+ years of experience in Financial Services and/or Banking is a huge plus!</li></ul>

Delivery Director

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
We are looking for the new Delivery Director, MEA, reporting to the Senior Director, Expert Services EMEA. This position is accountable for the delivery of a portfolio of projects and programs to implement ServiceNow to our Expert Services customers in Middle East &amp; Africa.
Key responsibilities:<ul><li>
Lead and manage the ServiceNow delivery team, setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for ServiceNow&rsquo;s most strategic customers and engagements. Develop and implement leading practices, methodologies, and tools to drive efficient and high-quality project delivery.</li><li>
Lead a team of Engagement managers focused on our Middle East &amp; Africa customers to ensure that all engagements are delivered on time, budget and realizing the value defined for the customer.</li><li>
Guide your team to deliver the implementations with excellence to ensure that the customer has a great implementation journey.</li><li>
Work closely with the Expert Services Go-To-Market leaders to ensure that the right business is being proposed to our customers to drive successful adoption of the ServiceNow software and that our Expert Services teams are deployed to the right customers in the right way.</li><li>
Be accountable for the revenue target for the Middle East &amp; Africa Expert Services business, understanding the annual plan, reporting progress vs the plan and then taking necessary actions to mitigate any deviations from the plan.</li><li>
Build and maintain strong relationships for the most strategic engagements. Understand client needs, ensure project alignment with business objectives, and drive client satisfaction.</li><li>
Maintain customer relationships for the most strategic engagements, working through complex risks and issues to deliver successful outcomes.</li><li>
Plan, lead, develop and manage your team of delivery leaders and engagement managers to make sure that we have the appropriate headcount and skills, aligned to the annual plan and developing book of business.</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience: 10+ years in a leadership role focused on ServiceNow or similar platforms, including at the EMEA level.</li><li>
Expertise: Proven experience in managing large-scale SaaS implementations (ServiceNow, Salesforce, Pega...)</li><li>
Leadership: Strong leadership and team management skills, with a track record of building and leading high-performing teams.</li><li>
Project Management: Proficient in project management methodologies and tools, with a history of successful project delivery.</li><li>
Client Focus: Excellent client relationship management skills, with a focus on delivering exceptional service and value.</li><li>
Communication: Outstanding verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.</li><li>
Travel required up to 50%.</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Delivery Director MEA

RATP Dev

<div>
 RATP Dev is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator. All over the world, our 25,000 people design, operate, maintain and modernize public transit networks of automated metros, commuter rail, tramway, bus and many other modes.
 
 
 We have built our expertise in the ultra-dense, constantly-modernized Paris network. Since 120 years our experts manage complex projects, improve passenger experience, participate in large-scale sport or cultural events.
 
 
 Thanks to this unrivalled know-how, we serve more than 100 cities in 17 countries and 5 continents. We provide custom-made solutions that meet their specific challenges in terms of the environment, social inclusion, growth or attractiveness.
 
 
 We build, deliver and commit for the best of public transport, every day, everywhere, for everybody &ndash; to make it the natural choice for cities and passengers.
 
 
 
 RATP Dev Mobility Cairo
 
 operates the Green Line 3 and the LRT Capital Train, essential components of Cairo&rsquo;s public transportation network. We are dedicated to providing high-quality service and ensuring customer satisfaction across these lines.
 
 
 Are you a strategic leader with a passion for public transport excellence? RATP Dev Mobility Cairo is seeking a
 
 Service Delivery Director
 
 to lead and elevate the performance of our operations and passenger services.
 
 
 
 Key Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Lead the Service Delivery Department with a vision rooted in excellence, partnership, and sustainability.
 </li>
 <li>
 Ensure safe, reliable, and high-quality service delivery aligned with contractual KPIs.
 </li>
 <li>
 Drive operational efficiency, customer satisfaction, and continuous improvement.
 </li>
 <li>
 Collaborate with cross-functional teams to optimize cost, safety, and service standards.
 </li>
 <li>
 Champion a culture of safety, inclusivity, and performance.
 
 
 </li>
 </ul>
 
 Profil De Candidat Recherch&eacute;
 
 
 
 <ul>
 <li>
 10+ years in public transport operations, including senior leadership roles.
 </li>
 <li>
 Proven experience in rail operations and customer-facing services.
 </li>
 <li>
 Strong knowledge of railway safety, operational planning, and workforce management.
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s in Transport, Engineering, Business, or related fields.
 </li>
 <li>
 Fluent in English; Arabic and French are a plus.
 
 
 </li>
 </ul>
 Why RATP Dev ? Be part of a global leader in mobility solutions, shaping the future of urban transport in Cairo. Lead impactful initiatives, work with passionate professionals, and make a difference in millions of daily journeys.
 
 
 If you're driven by operational excellence, committed to safety and customer satisfaction, and ready to lead transformative transport services in Cairo, we want to hear from you!
 
 
 RATP Dev is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
 
 Join us in making a difference through transporation excellence!
 
 
 
 
 Comp&eacute;tences
 
 
 
 customer service
</div>

Service Delivery Director (F/M)

Client of Tandem Search

What You ll Do
<ul>
 <li>Originate and grow new business in the UAE, focusing on strong&gt;digital transformation and financial services/strong&gt;.</li>
 <li>Build and maintain relationships with strong&gt;senior stakeholders in banks and financial institutions/strong&gt;.</li>
 <li>Lead proposals, pitches, and negotiations to secure high-value engagements.</li>
 <li>Act as a trusted advisor, translating client needs into innovative digital solutions.</li>
 <li>Manage and collaborate with a strong&gt;strong delivery team/strong&gt;, ensuring projects are delivered successfully.</li>
 <li>Help define the firm s growth strategy and market presence.</li>
</ul>

Client & Delivery Director FS Digital

Johnson Controls

<div>Position: Regional Director Project Delivery
Reporting: Director, Project Delivery Operations, APAC
Locations: Bangalore
What you will do
Lead and oversee the operations related to HVAC/IR, Security, Building Management Systems (BMS), and Fire Safety across the region, ensuring flawless project execution, operational excellence, and achieving financial performance targets. Drive initiatives to enhance customer satisfaction, foster team development, and implement continuous improvement strategies aligned with the company&rsquo;s overarching business goals.
How You Will Do it:<ul><li>
Strategic Leadership: Define, implement, and continuously refine programs that enhance system installation processes, focusing on maximizing efficiency, ensuring high-quality standards, and elevating customer satisfaction across Controls, Fire, and Security domains</li><li>
Operational Excellence: Develop and execute comprehensive implementation plans, fostering alignment and collaboration across field operations, project management, engineering, and other critical functions to ensure the seamless execution of projects</li><li>
Risk &amp; Issue Management: Proactively identify, evaluate, and mitigate risks associated with project delivery, effectively resolve operational challenges, and escalate critical issues to executive leadership as needed to maintain project integrity.</li><li>
Process Improvement: Lead initiatives to standardize installation practices, streamline workflows, and incorporate best-in-class methodologies in field operations to enhance overall efficiency and effectiveness.</li><li>
Technology Enablement: Champion the adoption of cutting-edge tools and digital solutions to improve installation efficiency, enabling field teams to deliver innovative systems that meet or exceed client expectations.</li><li>
Cross-Functional Collaboration: Forge strong partnerships with field leadership, commercial teams, and other functional groups to ensure strategic alignment with business priorities, enhance communication, and achieve project objectives collectively.</li><li>
Executive Engagement: Regularly present strategic initiatives, innovative solutions, and performance metrics to senior leadership, ensuring accountability among stakeholders for delivering measurable outcomes and driving a culture of excellence and continuous improvement.</li></ul>
What we look for<ul><li>
Education: Bachelor&rsquo;s degree in engineering (Electrical, Mechanical, Industrial, Civil, or related fields) is required; a Master&rsquo;s degree is preferred.</li><li>
Experience: Over 20 years of extensive experience in the construction and building technologies industries managing Project Portfolio P&amp;L , with a minimum of 10 years in leadership roles focusing on HVAC/IR, Security, BMS, or Fire Safety operations.</li><li>
Certifications: PMP (Project Management Professional) or an equivalent certification is highly preferred</li><li>
Skills: Advanced proficiency in project management software such as Microsoft Project and Primavera, coupled with strong capabilities in Excel, Word, and PowerPoint, enabling effective project tracking and reporting.</li><li>
Attributes: A strategic thinker with a strong ability to communicate effectively across various levels of the organization, results-driven, and prepared to travel extensively to support project needs and client engagements.</li></ul>
What We Offer:
Johnson Controls provides an environment where innovation thrives, and employees are empowered to succeed. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Join us in our commitment to creating a safer, more secure world.</div>

Regional Director, Project Delivery - South

Qiddiya | القدية

<div>
 Qiddiya is developing one of the
 
 most advanced digital ecosystems in the Kingdom
 
 , delivering exceptional guest experiences across
 
 Leisure &amp; Entertainment, Sports &amp; Recreation, Arts &amp; Culture, Visitor Experience &amp; Destination Management, and E-Sports &amp; Gaming
 
 .
 
 
 The
 
 Head of Delivery Management
 
 is responsible for
 
 end-to-end program execution, delivery excellence, and vendor orchestration
 
 across all initiatives under the Digital &amp; Customer Engagement (D&amp;CE) organization.
 
 
 This role ensures Qiddiya's digital roadmap &mdash; spanning
 
 Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform
 
 &mdash; is delivered
 
 on time, within budget, and to the highest standards of quality and governance
 
 . The role leads a hybrid delivery model that combines internal capability with a network of System Integrators (SIs) and strategic partners, ensuring all programs move in lockstep with Qiddiya's digital vision and operational objectives.
 
 
 The Head of Delivery Management is the
 
 single point of accountability for delivery outcomes
 
 , ensuring integration, governance, and execution excellence across all sectors and vendors.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own end-to-end accountability for delivery execution across all Digital &amp; CE domains (Web, Mobile, CRM, MarTech, Loyalty, Data, AI, Platform)
 </li>
 <li>
 Ensure cross-sector orchestration &mdash; delivering one integrated digital program supporting Qiddiya's core sectors
 </li>
 <li>
 Translate business and product strategies into executable delivery roadmaps, milestones, and measurable outcomes
 </li>
 <li>
 Maintain a disciplined operational cadence &mdash; including weekly progress reviews, fortnightly program assessments, and monthly governance reporting
 </li>
 <li>
 Drive proactive issue resolution, dependency management, and course correction to maintain delivery predictability
 </li>
 <li>
 Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads, ensuring consistent delivery excellence across all programs
 </li>
 <li>
 Build a high-performance, delivery-focused culture that emphasizes accountability, agility, and problem-solving
 </li>
 <li>
 Strengthen internal delivery maturity by developing technical and leadership capability within Qiddiya Digital
 </li>
 <li>
 Define career pathways, KPIs, and competencies for all delivery management roles
 </li>
 <li>
 Represent the Delivery Management function within the Digital leadership team, ensuring alignment across Product, Architecture, and Technology
 </li>
 <li>
 Lead the orchestration and performance management of all System Integrators (SIs) and key technology vendors, ensuring adherence to Qiddiya's delivery standards and governance
 </li>
 <li>
 Operate within an SI-led delivery model, where the majority of program execution is performed by vendors under Qiddiya's direction and oversight
 </li>
 <li>
 Ensure clear contractual accountability, resource visibility, and delivery ownership between internal teams and vendors
 </li>
 <li>
 Oversee vendor onboarding, resource planning, change control, and milestone tracking to ensure continuous delivery momentum
 </li>
 <li>
 Lead vendor performance reviews and enforce structured delivery scorecards covering scope adherence, risk management, and SLA compliance
 </li>
 <li>
 Collaborate with Procurement and Finance to align vendor contracts with delivery milestones, payment schedules, and quality metrics
 </li>
 <li>
 Manage vendor escalation and corrective action plans to resolve performance or dependency issues swiftly
 </li>
 <li>
 Build and maintain a vendor performance dashboard that provides leadership with real-time visibility of partner contribution, health, and risks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 10+ years in digital delivery, transformation, or enterprise program management
 </li>
 <li>
 At least 6 years in senior leadership roles overseeing multi-vendor, SI-led digital delivery models
 </li>
 <li>
 Proven success delivering large-scale digital ecosystems across web, mobile, CRM, MarTech, and platform domains
 </li>
 <li>
 Demonstrated experience building strong alignment with Product Management functions and converting strategy into executable plans
 </li>
 <li>
 Strong technical fluency and understanding of cloud-native, API-first, and DevSecOps environments
 </li>
 <li>
 Prior experience in leisure, entertainment, hospitality, or customer experience-driven industries is preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Offering a comprehensive compensation and benefits package.
</div>

Director - Delivery Management

Qiddiya Investment Company

<div>Qiddiya is developing one of the most advanced digital ecosystems in the Kingdom, delivering exceptional guest experiences across Leisure &amp; Entertainment, Sports &amp; Recreation, Arts &amp; Culture, Visitor Experience &amp; Destination Management, and E-Sports &amp; Gaming.
The Head of Delivery Management is responsible for end-to-end program execution, delivery excellence, and vendor orchestration across all initiatives under the Digital &amp; Customer Engagement (D&amp;CE) organization.
This role ensures Qiddiya&rsquo;s digital roadmap &mdash; spanning Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform &mdash; is delivered on time, within budget, and to the highest standards of quality and governance. The role leads a hybrid delivery model that combines internal capability with a network of System Integrators (SIs) and strategic partners, ensuring all programs move in lockstep with Qiddiya&rsquo;s digital vision and operational objectives.
The Head of Delivery Management is the single point of accountability for delivery outcomes, ensuring integration, governance, and execution excellence across all sectors and vendors.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li><ul>
<li>Own end-to-end accountability for delivery execution across all Digital &amp; CE domains (Web, Mobile, CRM, MarTech, Loyalty, Data, AI, Platform).</li>
<li>Ensure cross-sector orchestration &mdash; delivering one integrated digital program supporting Qiddiya&rsquo;s core sectors.</li>
<li>Translate business and product strategies into executable delivery roadmaps, milestones, and measurable outcomes.</li>
<li>Maintain a disciplined operational cadence &mdash; including weekly progress reviews, fortnightly program assessments, and monthly governance reporting.</li>
<li>Drive proactive issue resolution, dependency management, and course correction to maintain delivery predictability.</li>
<li>Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads, ensuring consistent delivery excellence across all programs.</li>
<li>Build a high-performance, delivery-focused culture that emphasizes accountability, agility, and problem-solving.</li>
<li>Strengthen internal delivery maturity by developing technical and leadership capability within Qiddiya Digital.</li>
<li>Define career pathways, KPIs, and competencies for all delivery management roles.</li>
<li>Represent the Delivery Management function within the Digital leadership team, ensuring alignment across Product, Architecture, and Technology.</li>
<li>Lead the orchestration and performance management of all System Integrators (SIs) and key technology vendors, ensuring adherence to Qiddiya&rsquo;s delivery standards and governance.</li>
<li>Operate within an SI-led delivery model, where the majority of program execution is performed by vendors under Qiddiya&rsquo;s direction and oversight.</li>
<li>Ensure clear contractual accountability, resource visibility, and delivery ownership between internal teams and vendors.</li>
<li>Oversee vendor onboarding, resource planning, change control, and milestone tracking to ensure continuous delivery momentum.</li>
<li>Lead vendor performance reviews and enforce structured delivery scorecards covering scope adherence, risk management, and SLA compliance.</li>
<li>Collaborate with Procurement and Finance to align vendor contracts with delivery milestones, payment schedules, and quality metrics.</li>
<li>Manage vendor escalation and corrective action plans to resolve performance or dependency issues swiftly.</li>
<li>Build and maintain a vendor performance dashboard that provides leadership with real-time visibility of partner contribution, health, and risks.</li>
</ul></li></ul>
Requirements<ul><li><ul>
<li>
Minimum 10+ years in digital delivery, transformation, or enterprise program management.</li>
<li>At least 6 years in senior leadership roles overseeing multi-vendor, SI-led digital delivery models.</li>
<li>Proven success delivering large-scale digital ecosystems across web, mobile, CRM, MarTech, and platform domains.</li>
<li>Demonstrated experience building strong alignment with Product Management functions and converting strategy into executable plans.</li>
<li>Strong technical fluency and understanding of cloud-native, API-first, and DevSecOps environments.</li>
<li>Prior experience in leisure, entertainment, hospitality, or customer experience-driven industries is preferred.</li>
</ul></li></ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

Search 10000+ Delivery director jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 delivery director jobs NEAR_ME

Delivery Director

Delivery Director MEA

Service Delivery Director (F/M)

Client & Delivery Director FS Digital

Regional Director, Project Delivery - South

Director - Delivery Management

Director - Delivery Management