delivery director

Backbase Inc.

<p>As a Delivery Director, you play an integral role in driving the overall regional delivery strategy for your Hub. In conjunction with our RVP Services, RVP Technology, and RVP Sales you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.</p> What you'll do <p>In this role, you will be responsible for creating, and managing strong implementation and delivery plans using Agile to meet client goals while keeping Backbase commercial capabilities, delivery capabilities, and capacity in mind. You will do this in collaboration with technical teams.</p><p>You will gain buy-in and support from the broader organization as you establish strategies for effective planning, budgeting, and execution as it relates to your Hub's regional delivery strategy. You will be responsible for financial management, client management, change management, and risk management.</p><p>As you ramp up into the Delivery Director position, you will gain knowledge of the Backbase product offering which will enable you to comfortably and confidently provide specific product information as well as examples from previous projects to advise clients and their teams on making the right decisions throughout their relationship with Backbase.</p><p>With your unshakeable communication skills, you won't shy away from driving difficult conversations to influence strategy, vision, transformational change, and scope with clients and stakeholders across all levels including those who are part of the C-suite on both the Backbase and client sides.</p><p>A passion for people management, coaching, and mentorship are key for this position and you will play a big part in building and maintaining a top-of-class Delivery Team for your Hub. You are the go-to person for your teams when they have questions when it comes to tools, delivery plans, and product requirements. Your best practices will help to streamline the day-to-day work within Delivery and your expert-level knowledge of Agile will guide your teams when creating delivery plans and ways of working.</p> Who you are <ul><li>15+ years of professional experience;</li><li>Experience with large scale digital transformation (multi-million dollar engagements with 50+ FTE program team);</li><li>Commercial experience in identifying, shaping and selling complex Services engagements;</li><li>Expert-level understanding of Agile methodology;</li><li>8+ years managing external clients with the ability to manage multiple clients at once;</li><li>Experience developing and executing onboarding/training plans for your teams;</li><li>Knowledge of/experience with the following tools: Google Workspace, Jira, Confluence</li><li>Strong written and verbal communication skills in English;</li><li>Willingness to travel 50-80% of your time;</li><li>6+ years of experience in Financial Services and/or Banking is a huge plus!</li></ul>

Delivery Director

DataVolt

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 DataVolt is a global leader in sustainable and innovative data center solutions. We provide businesses across the world with the infrastructure they need to connect, collaborate, and grow in the data-driven landscape of today. Our solutions focus on security, reliability, scalability, and sustainability, empowering our clients to truly achieve digital transformation. We have strategically positioned operations in Riyadh, Dubai, California, Mumbai and Tashkent and are committed to shaping a sustainable digital future through groundbreaking innovation.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 You will be responsible for implementing and monitoring health, safety, and environmental protocols across the data center construction site in Yanbu. The role demands a proactive approach to risk management, compliance with local and international safety standards, and coordination with project teams to ensure a safe working environment.
 <br/>
 <br/>
 <ul>
  <li>
   Overall responsible for Data Center project execution and project management across the lifecycle of the project,
  </li>
  <li>
   Collaborate with internal teams (design, procurement, operations, legal, business development etc) to align construction activities with business objectives
  </li>
  <li>
   Perform due diligences on brown field projects or assets acquisition of data centre
  </li>
  <li>
   Involve and form strategy for construction of data centre from a constructability standpoint
  </li>
  <li>
   Assist in costing model of data centre
  </li>
  <li>
   Develop and manage capital budgets, schedules, and resource plans for projects
  </li>
  <li>
   Lead/support the selection of EPC contractor and contract management
  </li>
  <li>
   Liaise with EPC company &amp; vendors / suppliers monitor and control the site progress to ensure work completed on-time, within scope and budget
  </li>
  <li>
   Carry out the plan and construction drawing design, control the quality of drawings, oversee and coordinate the smooth execution across the construction, commissioning &amp; handover phase.
  </li>
  <li>
   Lead &amp; implement the project changes through change management process.
  </li>
  <li>
   Daily visit to the site, regular meeting with site agents / clients / consultants / sub-contractors to deal with any rising issues or difficulties
  </li>
  <li>
   Provide executive level briefing to senior management on overall project status, risks &amp; mitigation strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience of leading the full lifecycle of data center construction projects from site selection, design &amp; procurement through commissioning and handover Familiar with Data Center Design and Engineering Operations, with a deep understanding of electrical and mechanical data centre infrastructure
  </li>
  <li>
   Familiar with local Data Center Construction regulations, standards and practices
  </li>
  <li>
   University graduated in Building Services / Structural / Construction Management / Electrical Engineering / I.T. / Computer Science or related disciplines
  </li>
  <li>
   Strong knowledge on the technical and techno commercial aspect of the data center project
  </li>
  <li>
   Familiarity with LEED, Uptime Institute, and other industry standards
  </li>
  <li>
   Knowledge of statutory permits associated with data center construction is preferred
  </li>
 </ul>
</div>


ENGIE Solutions Middle East

<div>
 <p>
  <strong>
   Job Title:
  </strong>
 </p>
 <p>
  <strong>
   Service Delivery Director &ndash; Facilities Management Advisory
  </strong>
 </p>
 <p>
  <strong>
   Location: King Salman Energy Park (SPARK), Eastern Province, Saudi Arabia
  </strong>
 </p>
 <p>
  <strong>
   Employment Type: Full-time
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Position Summary
 </p>
 <p>
  King Salman Energy Park (SPARK) is a pioneering industrial ecosystem strategically positioned to be the leading energy hub in the region. SPARK is designed to attract global investment and set new standards in sustainability, operational excellence, and smart infrastructure.
 </p>
 <p>
  The Service Delivery Director is a senior leadership position within the Facilities Management Advisory function at SPARK. This role is responsible for leading the strategy, operations, and continuous improvement of all FM service delivery streams across the park, including hard and soft services.
 </p>
 <p>
  With a strong focus on performance, quality, tenant satisfaction, and innovation, the Director will oversee the delivery of integrated FM services provided by both internal teams and external service partners. This includes managing FM delivery standards, contract performance, operational governance, and digital transformation initiatives.
 </p>
 <p>
  This role will also act as a key liaison between tenants, service providers, internal stakeholders, and executive leadership &mdash; ensuring that FM services directly support SPARK&rsquo;s broader commercial, operational, and sustainability goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  1. Strategic Service Delivery Oversight
 </p>
 <ul>
  <li>
   Lead the development and implementation of SPARK&rsquo;s FM service delivery strategy in alignment with global best practices and SPARK&rsquo;s masterplan.
  </li>
  <li>
   Ensure seamless coordination of all FM disciplines &mdash; including maintenance, cleaning, waste management, pest control, security, landscaping, utilities, and technical infrastructure.
  </li>
  <li>
   Translate business and operational objectives into service delivery models that ensure reliability, scalability, and cost-effectiveness.
  </li>
  <li>
   Define and enforce performance frameworks (SLAs/KPIs) for service providers, ensuring compliance with contractual, operational, and regulatory requirements.
  </li>
 </ul>
 <p>
  2. Operational Excellence &amp; Compliance
 </p>
 <ul>
  <li>
   Establish and continuously refine standard operating procedures (SOPs), emergency response protocols, and FM policies.
  </li>
  <li>
   Drive a culture of continuous improvement and quality assurance across all service lines.
  </li>
  <li>
   Oversee audits, inspections, and root cause analysis processes to ensure corrective actions are implemented promptly.
  </li>
  <li>
   Collaborate with the HSE team to ensure compliance with safety regulations and risk mitigation standards.
  </li>
 </ul>
 <p>
  3. Tenant &amp; Stakeholder Experience
 </p>
 <ul>
  <li>
   Serve as the primary escalation point for tenant-facing service issues, ensuring responsive resolution and proactive engagement.
  </li>
  <li>
   Implement a structured tenant feedback loop, using insights to optimize FM services and improve customer satisfaction.
  </li>
  <li>
   Work closely with the Leasing and Real Estate Development teams to support tenant onboarding, handovers, and FM transition planning.
  </li>
  <li>
   Lead regular service review meetings with strategic tenants, capturing opportunities for service innovation and improvement.
  </li>
 </ul>
 <p>
  4. Vendor &amp; Contract Management
 </p>
 <ul>
  <li>
   Lead the procurement, negotiation, onboarding, and performance management of all FM service vendors.
  </li>
  <li>
   Ensure contracts are structured to drive value, accountability, and flexibility as SPARK scales.
  </li>
  <li>
   Regularly evaluate vendor performance using scorecards, operational dashboards, and customer feedback.
  </li>
  <li>
   Develop contingency and continuity plans for critical service contracts to ensure business resilience.
  </li>
 </ul>
 <p>
  5. Digital &amp; Smart FM Integration
 </p>
 <ul>
  <li>
   Champion the deployment and optimization of CAFM, CMMS, and IoT-based smart FM tools.
  </li>
  <li>
   Drive automation, real-time monitoring, and predictive maintenance initiatives across SPARK&rsquo;s infrastructure.
  </li>
  <li>
   Leverage data analytics and BI dashboards to make evidence-based decisions and optimize service delivery.
  </li>
  <li>
   Collaborate with the Digital Transformation Office to align FM innovations with SPARK&rsquo;s smart city strategy.
  </li>
 </ul>
 <p>
  6. Leadership &amp; People Management
 </p>
 <ul>
  <li>
   Lead, mentor, and grow the service delivery team, fostering a performance-driven, customer-focused culture.
  </li>
  <li>
   Define clear roles, development plans, and succession strategies to build internal FM capability.
  </li>
  <li>
   Promote collaboration across technical teams, project delivery, and support functions.
  </li>
  <li>
   Model SPARK&rsquo;s core values and ensure alignment between FM team behavior and organizational culture.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications &amp; Experience
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Facilities Management, Engineering, Operations Management, or a related field.
  </li>
  <li>
   Master&rsquo;s degree or MBA is preferred.
  </li>
  <li>
   15+ years of experience in facilities management, with at least 5 years in a director-level role overseeing complex service delivery operations.
  </li>
  <li>
   Demonstrated experience managing multiple FM service lines across large-scale industrial or infrastructure environments.
  </li>
  <li>
   Deep understanding of integrated FM models, outsourcing strategies, and vendor governance.
  </li>
  <li>
   Proven track record of stakeholder engagement, issue resolution, and client satisfaction.
  </li>
  <li>
   Hands-on experience with CAFM/CMMS platforms and smart FM technologies.
  </li>
  <li>
   Familiarity with Vision 2030 priorities, Giga projects, and regulatory requirements in Saudi Arabia is advantageous.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Key Skills &amp; Attributes
 </p>
 <p>
  Leadership &amp; Strategic Thinking
 </p>
 <ul>
  <li>
   Visionary leader with the ability to align FM operations with business growth and long-term planning.
  </li>
  <li>
   Strong change management and transformation capabilities.
  </li>
 </ul>
 <p>
  Operational Management
 </p>
 <ul>
  <li>
   In-depth understanding of FM operations, asset lifecycle planning, compliance, and service innovation.
  </li>
  <li>
   Ability to optimize processes, improve reliability, and reduce total cost of ownership (TCO).
  </li>
 </ul>
 <p>
  Communication &amp; Influence
 </p>
 <ul>
  <li>
   Excellent interpersonal skills with the ability to engage, influence, and build trust with diverse stakeholders.
  </li>
  <li>
   Capable of managing high-stakes conversations with clarity and diplomacy.
  </li>
 </ul>
 <p>
  People Management
 </p>
 <ul>
  <li>
   Skilled in talent development, performance coaching, and organizational design.
  </li>
  <li>
   Culturally sensitive and capable of leading within a multi-national, multi-vendor environment.
  </li>
 </ul>
 <p>
  Technology &amp; Analytics
 </p>
 <ul>
  <li>
   Competent in interpreting operational data to drive decision-making.
  </li>
  <li>
   Strong advocate for smart technologies, sustainability, and digital FM solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting Line
 </p>
 <p>
  Reports To:
 </p>
 <ul>
  <li>
   Facilities Management Advisory &amp; Project Director
  </li>
  <li>
   Interfaces with: Executive Director &ndash; Operations, Head of Real Estate Development, and other C-suite executives as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Collaborates With
 </p>
 <p>
  Internal Stakeholders:
 </p>
 <ul>
  <li>
   Real Estate, Leasing
  </li>
  <li>
   Procurement
  </li>
  <li>
   Digital Transformation
  </li>
  <li>
   Engineering &amp; Utilities
  </li>
  <li>
   Sustainability
  </li>
  <li>
   Finance
  </li>
  <li>
   HSE
  </li>
 </ul>
 <p>
  External Stakeholders:
 </p>
 <ul>
  <li>
   FM vendors
  </li>
  <li>
   Consultants
  </li>
  <li>
   Regulators
  </li>
  <li>
   Tenants
  </li>
  <li>
   Technology Partners
  </li>
 </ul>
 <p>
 </p>
</div>


Service Delivery Director – Facilities Management Advisory - SPAR

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
The Associate Director &ndash; Service Delivery is responsible for leading multi-site or multi-client operations within the organization and ensuring best-in-class service delivery. This role oversees service performance, client relationships, operational excellence, and achievement of contractual SLAs/ KPIs. The Associate Director acts as the strategic bridge between clients, internal leadership, and delivery teams, driving efficiency, quality, and continuous improvement. In addition to driving high operational performance, the role contributes to revenue growth, account mining, and expansion of existing business by identifying opportunities and partnering with sales and client stakeholders.</div><h2 class="jobSectionHeader"><b>
Description</b></h2><h3 class="jobSectionHeader"><b>
1. Service Delivery &amp; Operations Management</b></h3><ul><li><div>
Oversee day-to-day delivery of services across multiple programs or locations.</div></li><li><div>
Ensure SLA/KPI adherence, process compliance, and performance consistency.</div></li><li><div>
Lead capacity planning, forecasting, and resource optimization for assigned accounts.</div></li></ul><h3 class="jobSectionHeader"><b>
2. Client Relationship Management</b></h3><ul><li><div>
Serve as the senior operational contact for client leadership.</div></li><li><div>
Drive strong governance through regular reviews, insights, and performance updates.</div></li><li><div>
Build long-term client trust and partnership to support operational stability and account longevity.</div></li></ul><h3 class="jobSectionHeader"><b>
3. </b><b>Sales, Revenue &amp; Base Growth</b><b> (New Section Added)</b></h3><ul><li><div>
Identify and pursue upsell, cross-sell, and base growth opportunities within existing accounts.</div></li><li><div>
Collaborate with Sales, Solutions, and Finance teams to prepare proposals, SOWs, and pricing.</div></li><li><div>
Present operational enhancements and value-added solutions that can drive additional revenue.</div></li><li><div>
Influence contract extensions and renewals through strong performance and relationship-building.</div></li><li><div>
Track revenue performance and support achievement of quarterly/annual growth targets.</div></li></ul><h3 class="jobSectionHeader"><b>
4. People Leadership</b></h3><ul><li><div>
Manage and mentor Operations Managers, Supervisors, and support teams.</div></li><li><div>
Implement effective performance management, training, and engagement strategies.</div></li><li><div>
Drive culture-building initiatives and ensure alignment with organizational values.</div></li></ul><h3 class="jobSectionHeader"><b>
5. Quality, Compliance &amp; Risk Management</b></h3><ul><li><div>
Ensure adherence to process controls, compliance standards, and audit requirements.</div></li><li><div>
Partner with Quality and Training to drive continuous improvement in service delivery.</div></li><li><div>
Monitor risk indicators and implement mitigation strategies proactively.</div></li></ul><h3 class="jobSectionHeader"><b>
6. Continuous Improvement &amp; Transformation</b></h3><ul><li><div>
Champion Lean, Six Sigma, automation, and digital transformation initiatives.</div></li><li><div>
Identify process gaps and reduce inefficiencies through structured improvement plans.</div></li><li><div>
Lead pilots, transitions, and adoption of new technologies where applicable.</div></li></ul><h3 class="jobSectionHeader"><b>
7. Financial Management</b></h3><ul><li><div>
Support P&amp;L management for assigned accounts through cost control and productivity improvements.</div></li><li><div>
Track operational budgets, headcount planning, and cost-saving initiatives.</div></li><li><div>
Drive margin improvement and financial sustainability of accounts.</div></li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications &amp; Experience</b></h2><ul><li><div>
Bachelor&rsquo;s degree required; MBA preferred.</div></li><li><div>
10&ndash;15+ years in BPO operations with at least 5 years in a senior leadership role.</div></li><li><div>
Proven success in client management and cross-functional collaboration.</div></li><li><div>
Experience identifying and driving <b>revenue growth or account mining</b> initiatives.</div></li><li><div>
Strong understanding of operational metrics, automation, and quality frameworks.</div></li></ul><h2 class="jobSectionHeader"><b>
Key Skills &amp; Competencies</b></h2><ul><li><div>
Excellent communication, executive presence, and influencing skills.</div></li><li><div>
Strong analytical and business acumen, especially relating to revenue and cost drivers.</div></li><li><div>
Ability to identify growth opportunities and convert them into business wins.</div></li><li><div>
Expertise in performance management, WFM, and continuous improvement tools.</div></li><li><div>
Strong stakeholder management and negotiation capabilities.</div></li></ul><h2 class="jobSectionHeader"><b>
Performance Indicators</b></h2><ul><li><div>
SLA/KPI performance achievement</div></li><li><div>
Client satisfaction (CSAT/NPS)</div></li><li><div><b>
Revenue growth, base growth, and upsell success</b></div></li><li><div>
Operational efficiency metrics (AHT, utilization, shrinkage, etc.)</div></li><li><div>
Attrition and employee engagement scores</div></li><li><div>
Cost management and margin improvement</div></li><li><div>
Delivery of automation/CI initiatives</div></li></ul></div></div></div><p></p>

Associate Director Delivery

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Company Overview:</p><p>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p>
Position Overview:</p><p>
The Director, Global Service Operations and Project Delivery, is responsible for leading and optimizing all operational functions that support the delivery of Services globally. This role oversees Project Management, Global Warehouse Operations, Lifecycle Services, Service Billing, Reporting &amp; Analytics, and Partner Governance. The Director will ensure operational excellence, drive process standardization, and enable scalable, high-quality service delivery across regions.</p><p>
What you&rsquo;ll do as the Director, Global Service Operations and Project Delivery:</p><p>
Employees employed in the role of Director, Global Service Operations and Project Delivery shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.</p><p>
Operational Leadership</p><ul><li>
Provide strategic and operational leadership across Service Operations, including Project Management, Warehouse Operations, Lifecycle Services, and Service Billing.</li><li>
Develop and implement standardized processes, tools, and best practices to ensure consistent global service delivery.</li><li>
Partner closely with Service Delivery, Finance, Supply Chain, Engineering, and Sales to align operational priorities with business goals.</li></ul><p>
Project Management Oversight</p><ul><li>
Lead a team of project managers responsible for service implementations, customer programs, and cross-functional initiatives.</li><li>
Responsible for Projects related Order fulfillment and Management
</li><li>Drive process improvement and standards development &ndash; Including but not limited to Projects Inventory Management</li></ul><br>
<p></p><ul><li>
Establish project governance frameworks, ensuring predictable execution, on-time delivery, and high customer satisfaction.</li></ul><p>
Warehouse &amp; Logistics Operations</p><ul><li>
Oversee warehouse operations supporting service parts, inventory management, logistics coordination, and field enablement.</li><li>
Drive improvements in efficiency, accuracy, turnaround time, and cost management.</li></ul><p>
Lifecycle Services Management</p><ul><li>
Manage lifecycle services programs including staging, maintenance services, asset lifecycle tracking and disposition.</li><li>
Ensure seamless coordination between internal teams and partners for end-to-end lifecycle service delivery.</li></ul><p>
Service Billing &amp; Financial Accuracy</p><ul><li>
Lead the service billing function to ensure accurate, timely, and compliant invoicing.</li><li>
Work with Finance to improve billing processes, reduce leakage, and strengthen revenue assurance mechanisms.</li></ul><p>
Reporting, Metrics &amp; Dashboards</p><ul><li>
Develop and manage KPIs, dashboards, and operational reporting to monitor performance, identify trends, and drive decision-making.</li><li>
Own operational reviews, Board-level reporting inputs, and continuous improvement metrics.</li></ul><p>
Global Coverage &amp; Partner Management</p><ul><li>
Ensure global support readiness through effective coordination with regional teams and key service partners.</li><li>
Establish governance frameworks for partner performance, contract compliance, operational alignment, and escalations.</li></ul><p>
Strategic Initiatives &amp; Continuous Improvement</p><ul><li>
Identify opportunities to enhance efficiency, automation, and customer experience.</li><li>
Lead cross-functional initiatives aimed at scaling service operations and supporting business growth.</li><li>
Drive adoption of tools, technology, and digital capabilities that improve service operations.</li></ul><p>
What you will bring to the team:</p><p>
Qualifications</p><ul><li>
Bachelor&rsquo;s degree in Business, Operations, Supply Chain, Engineering, or related field; MBA preferred.</li><li>
10+ years of experience in Service Operations, Program/Project Management, Supply Chain, or related operational leadership roles.</li><li>
Demonstrated experience leading global teams and managing service partners.</li><li>
Strong understanding of end-to-end service delivery processes, operational governance, and financial controls.</li><li>
Proven ability to design and analyze KPIs, dashboards, and data-driven insights.</li><li>
Excellent leadership, communication, and stakeholder management skills.</li><li>
Ability to work in a fast-paced, matrixed environment with global span of control.</li></ul><p>
Competencies</p><ul><li>
Operational Excellence &ndash; Builds scalable processes and drives continuous improvement.</li><li>
Strategic Leadership &ndash; Translates strategy into actionable operational plans.</li><li>
Cross-Functional Collaboration &ndash; Works seamlessly across functions and regions.</li><li>
Analytical Mindset &ndash; Uses data to drive decisions and improvements.</li><li>
Customer Focus &ndash; Ensures operational strategies support customer expectations.</li><li>
Change Management &ndash; Leads teams through transformation and growth.</li></ul><p>
Zones offers a comprehensive Benefits package</p><p>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Job timings: 9:00PM &ndash; 06:00AM (Pk time)</p></div>

Director, Global Service Operations and Project Delivery

<div><p><b>MENA Tax GCC Delivery Senior Manager/Director (Pakistan)</b></p><p></p><p><br>
At EY, we&rsquo;re all in to shape your future with confidence.</p><p></p><p><br>
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.<br>
</p><p></p><p>Join EY and help to build a better working world.</p><p></p><p><b><br>
The opportunity</b></p><p><b><br>
</b></p><p>We&rsquo;re looking for a visionary Senior Manager/Director to lead our Pakistan-based MENA Tax delivery team. Aligned with FY26 priorities to reduce delivery costs and expand capabilities, this role will drive team build-out, strengthen regional relationships, and position Pakistan as a key delivery hub for GCC accounts. The role reports directly to the COO.</p><p></p><p><b><br>
Your key responsibilities</b></p><p><b><br>
</b></p><p>The role involves leading the establishment and growth of a high-performing tax delivery team in Pakistan to support GCC client accounts. This includes designing and implementing a scalable and efficient operating model aligned with MENA Tax objectives, serving as the primary liaison for GCC stakeholders, and fostering strategic relationships to position Pakistan as a preferred delivery location. The individual will drive business development by identifying opportunities to transition workstreams from GCC to Pakistan, ensure operational excellence through best practices and KPIs, and lead change initiatives that promote innovation and collaboration. Regular reporting to the COO and Sub Service Line Leaders on progress, challenges, and strategic recommendations is also a key aspect of the role.</p><p></p><p><b><br>
To qualify for the role</b></p><br>
<p></p><ul><li>
Proven experience (minimum 10 years) in a leadership role within tax, professional services, or related delivery functions, preferably with exposure to the MENA region.</li><li>
Demonstrated expertise in building and scaling offshore or shared services teams, with a focus on operational excellence and stakeholder management.</li><li>
Strong understanding of GCC business environment and tax regulatory frameworks is highly desirable.</li><li>
Excellent relationship-building skills with a track record of influencing senior stakeholders and driving cross-border collaboration.</li><li>
Strategic thinker with the ability to design and implement new delivery and operating models.</li></ul><p></p><p><b><br>
Ideally, you&rsquo;ll also have</b></p><br>
<p></p><ul><li>
Outstanding communication, negotiation, and presentation abilities.</li><li>
Proven project management skills and a results-driven mindset.</li><li>
Fluency in English required; knowledge of Arabic or regional languages is an advantage.</li></ul><p></p><p><b><br>
What we look for</b></p><br>
<p></p><ul><li>
Entrepreneurial mindset and strong sense of ownership.</li><li>
Adaptable, resilient, and comfortable with ambiguity.</li><li>
Collaborative leader who inspires trust and motivates teams.</li><li>
Passion for building new capabilities and making a tangible impact.</li></ul><p></p><p><b><br>
What we offer you</b></p><p><br>
</p><p>At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.</p><p></p><p><br>
Are you ready to shape your future with confidence? Apply today.</p><p></p><p><br>
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><p></p><p><b><br>
EY </b>| Building a better working world</p><p>
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><p></p><p><br>
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><p></p><p><br>
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></div><p></p>

Tax Delivery Center Senior Manager / Director - Pakistan

Mace

<div>
 Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
 <br/>
 <br/>
 <strong>
  The Project
  <br/>
  <br/>
 </strong>
 Direct and manage programme delivery for external clients, driving performance, compliance, and KPI achievement. Provide strategic oversight, analysis, and governance to ensure successful outcomes, with accountability for objectives and budgets up to &pound;6m in Mace Fee.
 <br/>
 <br/>
 You will support the Operations Director and other senior stakeholders to directly influence long term development of strategy creating a sustainable business future.
 <br/>
 <br/>
 <strong>
  You&rsquo;ll Be Responsible For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Champion safety first, ensuring exceptional standards in quality, cost, programme, and compliance.
  </li>
  <li>
   Successful delivery of key assignments and assets, providing strategic direction and monitoring delivery aligned with overall vision and objectives.
  </li>
  <li>
   Actively lead, network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace Group, the centres of excellence, Mace Way Control Centre and knowledge hub.
  </li>
  <li>
   Commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values.
  </li>
  <li>
   Lead end-to-end project delivery, managing budgets, design, procurement, construction delivery and stakeholder expectations.
  </li>
  <li>
   Drive collaboration and innovation, aligning strategies with sustainability and digital excellence.
  </li>
  <li>
   Provide expert guidance, governance, and continuous improvement to achieve programme success.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You&rsquo;ll Need To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree-qualified with professional membership (RICS, CIOB, APM, ICE or equivalent).
  </li>
  <li>
   Proven expertise in project delivery and programme management within property or infrastructure sectors.
  </li>
  <li>
   Strong commercial acumen and leadership of large, diverse teams.
  </li>
  <li>
   Knowledge of sustainability and carbon strategies shaping future projects.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our values
  <br/>
  <br/>
 </strong>
 <strong>
  Safety first - Going home safe and well:
 </strong>
 We champion a safe, diverse and inclusive working environment, understanding the importance of well-being in every team.
 <br/>
 <br/>
 <strong>
  Client focus - Deliver on our promise:
 </strong>
 We own the quality of deliverables, strategic outcomes and build long-term relationships with our clients.
 <br/>
 <br/>
 <strong>
  Integrity - Always do the right thing:
 </strong>
 We influence positive outcomes within our industry, while always aligning with our compliance obligations.
 <br/>
 <br/>
 <strong>
  Create opportunity - For our people to excel:
 </strong>
 We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.
 <br/>
 <br/>
 Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.
 <br/>
 <br/>
 We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.
 <br/>
 <br/>
 <ul>
  <li>
   site
   <br/>
   <br/>
  </li>
 </ul>
</div>


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