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Job Description

We are looking for a ‘Client Communication Assistant’ whose primary role would be to manage information flow to our international distributors and worldwide clients, in the language and tone that represents the brand of Phantom Hands. While the content is not very complex, the emphasis is on organising, gathering product and delivery information and conveying it very systematically, succinctly and precisely to both the external world as well as to the internal team. This job is for someone who demonstrates a sense of agency, can reflect the brand ethos in tone and messaging and loves engaging with curious, design aware audiences.

Role Description

• Replying efficiently and accurately to product enquiries and order progress status via email, Instagram, WhatsApp and phone calls.
• Meeting customers in-person and walking them through our products during workshop visits.
• Updating customer and order information on our backend systems.
• Preparing estimates and invoices.
• Interfacing with customers during national and eventually international, events and exhibits.

Desired Qualities for Candidates

• Very accurate written and verbal communication skills.
• Ability to write clear, precise emails following set templates, without Chatbot or any other AI tools.
• Love for or a basic interest in design, craft, architecture or furniture.
• Attention to detail and ability to follow processes and record information accurately.
• Willingness to work hard and be responsive to customers outside conventional work hours, esp for international customers.

Work Location

The work location will be our office and factory in Abbigere (near Jalahalli), Bangalore North. Remote working is not an option.

Compensation

Competitive and will be based on the potential, skills, experience and profile of the candidate. Employee benefits include performance bonus and health insurance coverage for self and family.

Interview Process

We prefer to get to know the right candidate, therefore the process would include a series of interviews and tests.

* Interested Candidates may send a CV and a motivation letter to careers@phantomhands.in with the subject ‘Customer Engagement’.

About The Company

Phantom Hands, is a design and craft driven contemporary furniture manufacturer based in Bangalore. We collaborate with renowned furniture and textile designers to produce original furniture designs that become part of our catalog; and are one of the few furniture brands from India with an international footprint. We work with a number of design galleries, stories and customers in India and in 26 other countries.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person