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traffic management supervisor

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transportation supervisor (movement)

dispatch coordinator Jobs in Kuwait Jobs 

dispatch coordinator

driver

delivery drivers

Nazek Gifts Company

<p><b>Job Purpose:</b></p><p>The Dispatch Coordinator is responsible for managing and coordinating the dispatch of goods, ensuring timely and efficient deliveries, maintaining communication with drivers, warehouse, and customer service teams, and ensuring all transportation activities align with company standards and customer expectations.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate and schedule the dispatch of shipments based on delivery timelines and priorities.</li><li>Monitor and track all outgoing deliveries to ensure timely arrival.</li><li>Communicate with drivers regarding routes, delivery times, changes, or issues.</li><li>Prepare daily dispatch plans, manifests, and documentation required for each shipment.</li><li>Ensure all dispatch activities comply with company policies and legal regulations.</li><li>Work closely with warehouse and operations teams to ensure accurate order picking and loading.</li><li>Maintain up-to-date records of dispatched orders, delivery notes, and proof of deliveries.</li><li>Respond promptly to delivery delays or issues and coordinate alternative solutions when needed.</li><li>Support customer service team with delivery status updates and resolve delivery-related complaints.</li><li>Ensure all vehicles are loaded safely and efficiently, following safety standards.</li><li>Optimize dispatch routes to reduce costs and improve delivery times.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in dispatch coordination, logistics, or transportation (1&ndash;3 years preferred).</li><li>Excellent organizational and multitasking abilities.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in dispatch software or ERP systems (e.g., Odoo, SAP, etc.).</li><li>Familiarity with transportation regulations and safety standards.</li><li>Ability to work under pressure and solve problems quickly.</li><li>High attention to detail and accuracy.</li><li>Fluency in Arabic and English.</li></ul><p>Job Type: Full-time</p><p>Pay: KD300.000 per month</p><br /> <div id='job-id'>Job Id: fojvz6ojpHsMisv6c9y5hGZB8/qnRMr+XJ6tb/daqnRlJN4D9ffSZS0RqWHGToLpHrJmq6RfvZ3nbKXPNJGVMPXQEf5bMfKxlK2ENG461inMh7hRnpLYnpPq</div>

Dispatch Coordinator

Fox Delivery

<p><b>Job Title:</b> Operations Manager<br/><b>Company:</b> Fox Delivery Company</p><p><b>Location:</b> Kuwait City<br/><b>Job Type:</b> Full-Time</p><p><b>About Us</b></p><p>At Fox Delivery, we specialize in providing fast, reliable, and customer-focused delivery solutions. Whether it's last-mile delivery, logistics management, or route optimization, we aim to exceed client expectations every time. As we continue to grow, we are looking for a dynamic and experienced <b>Operations Manager</b> (Arab National) to lead our delivery operations and drive efficiency across the board.</p><p><b>Job Summary</b></p><p>The <b>Operations Manager</b> will oversee daily logistics operations, manage delivery personnel, streamline processes, and ensure high levels of customer satisfaction. This role is critical to maintaining performance standards, ensuring timely deliveries, and growing our operational capabilities.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee day-to-day delivery operations, fleet management, and dispatch scheduling</li><li>Recruit, train, and supervise drivers</li><li>Monitor KPIs to ensure timely and accurate deliveries</li><li>Optimize delivery routes and fleet utilization</li><li>Coordinate with Call Center personnel to resolve delivery issues</li><li>Maintain compliance with safety and regulatory standards</li><li>Manage budgets, reduce operational costs, and increase efficiency</li><li>Collaborate with senior leadership to implement strategic plans</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience as an Operations Manager or similar role in logistics or delivery services</li><li>Strong leadership and team management skills</li><li>In-depth knowledge of supply chain, routing, and dispatching</li><li>Excellent problem-solving and decision-making abilities</li><li>Strong communication and organizational skills</li><li>Bachelor's degree in Business, Logistics, or related field preferred</li></ul><p><b>Why Join Us?</b></p><ul><li>Growing, fast-paced work environment</li><li>Opportunity to shape the future of our delivery network</li><li>Supportive and collaborative team culture</li></ul><p><b>To Apply:</b><br/>Please send your resume and a brief cover letter with the subject line: &quot;Operations Manager Application &quot; @ <b>hr@foxdelivery.net</b></p><p><b>WhatsApp. +965-69955199 </b></p><p>Job Type: Full-time</p><br /> <div id='job-id'>Job Id: hBUY4T25xv6bpz/3S5xpA3ns+4cbeJS2KyrQDa9B2KJwdRmnaP5ekTdPR2s99g4geuKPUCKpFPdqmp+8TxFMJ7kORuBWs+lcBJDsu62x6gWs8IIq6l9g6A==</div>

Operations Manager

Alghanim Industries

<div>
 Job description:
 <br/>
 <br/>
 Job Summary
 <p>
  The job holder will be integral part of the finance team providing clear, accurate and insightful business/ financial analysis. The job holder will also contribute to business planning and be included in project work and or specialist ad hoc reporting. &nbsp;
 </p>
 Job Responsibilities
 <p>
  &bull;&nbsp;&nbsp; &nbsp;Build an understanding of the value drivers of the business
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Create analytics around key performance indicators to facilitate qualitative reporting. &nbsp;These may include:
  <br/>
  o&nbsp; &nbsp; Business performance &nbsp;&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Balance scorecard&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Business development opportunities&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Budgets and forecasts&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Market and revenue analysis&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Promotions and pricing&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Capital expenditure approvals&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Cash flow and working capital&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Cost level analysis&nbsp;
  <br/>
  o&nbsp;&nbsp; &nbsp;Customer profitability
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Provide clear analysis to incorporate within the monthly reports designed to allow management to understand key continuing and developing trends&nbsp;
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Provide support in the business planning and forecasting processes&nbsp;
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Liaise with business managers in areas of expertise and through confident and clear communication develop a trusted partner status through high quality support and decision aiding analysis
 </p>
 Candidate Requirements
 <p>
  &bull;&nbsp;&nbsp; &nbsp;Professionally Qualified &ndash; CA/CPA/CMA/MBA or equivalent.
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;1-3 years of post-qualification professional experience within finance
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Strong analytical skills; should be capable of identifying and interpreting key business drivers.&nbsp;
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Sound knowledge of financial and management accounting concepts. &nbsp;Previous experience with ERP systems is desirable.
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Self-starter, able to work across functions and in teams. &nbsp;Results-driven, with the ability to perform on unstructured assignments
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Positive attitude and flexibility to work in a multicultural environment
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Fluency in English; strong verbal and written communication skills.
  <br/>
  &bull;&nbsp;&nbsp; &nbsp;Proficient in Excel and PowerPoint.
  <br/>
  &nbsp;
 </p>
</div>
<br /> <div id='job-id'>Job Id: KMUFep8rf/N9BTOnYcuQ2JO5p5tX+9XR3ittfspKYjMKmQMI/5uW/376OoSAWTH3O33KwgIa/Q+0siG2nQw92lIYCj3G5y3u7j7kDJuPD9hrQ0wyqbn73FLTlGy94hyg</div>

Financial Analyst

Boutiqaat

<div>
 <p>
  Are you a hands-on leader who thrives in a fast-paced, high-growth environment? Do you live for process optimization, operational excellence, and team empowerment?
 </p>
 <p>
  At Boutiqaat, the region&rsquo;s leading beauty and lifestyle e-commerce platform is on the lookout for an Operations Team Leader to take charge of our warehouse, logistics, and inventory operations. If you&rsquo;re a logistics wizard with a knack for solving complex problems and motivating teams, we want you in our corner.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Be Doing:
  </strong>
 </p>
 <ul>
  <li>
   Oversee the smooth arrival and accurate processing of incoming products.
  </li>
  <li>
   Liaise with suppliers on POs, QC issues, and GRN discrepancies.
  </li>
  <li>
   Maintaining compliance and quality from dock to shelf your attention to detail ensures nothing slips through the cracks.
  </li>
  <li>
   Ensure customer orders are fulfilled quickly and accurately no delays, no backlog.
  </li>
  <li>
   Manage picking, packing, and shipping teams to meet SLAs with speed and precision.
  </li>
  <li>
   Own the last-mile journey, coordinating with 3PLs and ensuring flawless handovers.
  </li>
  <li>
   Keep our warehouse humming by ensuring accurate stock movement, expiry tracking, and FIFO principles.
  </li>
  <li>
   Lead cycle counts, prevent shrinkage, and guarantee product visibility and traceability.
  </li>
  <li>
   Handle returns, segregate damaged goods, and ensure all inventory is right where it should be.
  </li>
  <li>
   Be the go-to for everything logistics from outbound dispatch to reverse logistics.
  </li>
  <li>
   Optimize delivery routes, manage drivers, and ensure that every COD is accounted for.
  </li>
  <li>
   Partner with third-party providers to make sure our service matches our customers&rsquo; expectations.
  </li>
  <li>
   Drive performance through KPIs, coaching, and continuous improvement.
  </li>
  <li>
   Collaborate across departments to ensure seamless operations and swift problem resolution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Bring to the Table:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in supply chain, Logistics, Business, or related field.
  </li>
  <li>
   2&ndash;5 years in operations, supply chain, logistics, or retail environment with at least 1 year in a leadership role.
  </li>
  <li>
   Prior experience in 3PL warehouse environments is a big plus.
  </li>
  <li>
   Proficient in WMS, ERP, inventory systems, and logistics platforms.
  </li>
  <li>
   Power user of Excel and Google Workspace.
  </li>
  <li>
   Fluent in English (Arabic is a bonus!).
  </li>
  <li>
   A born leader who can motivate and develop teams.
  </li>
  <li>
   An analytical thinker who thrives on data-driven decision making.
  </li>
  <li>
   Detail-obsessed, with a solution-first mindset and exceptional communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Boutiqaat?
  </strong>
 </p>
 <p>
  At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
 </p>
 <p>
  Ready to Grow with Us?
 </p>
 <p>
  Kickstart your career with hands-on experience, expert mentorship, and real impact.
 </p>
 <p>
  Apply now and be part of something exciting!
 </p>
</div>
<br /> <div id='job-id'>Job Id: /FnpG3VMIWLsnEXLNlc1F5vVOJxk7EMmUEcF11+Xd9AE7tlgiLdtecith1h4SUu2JL7Tvc3M2O4XkIRQntcZF8w4EfLKufBVwg==</div>

Operations Team Leader

SITA

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><br>
<div></div>
<div>
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.</div><br>
<div></div>
<div>
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?</div><br>
<div></div>
<div>
Are you ready to love your job? The adventure begins right here, with you, at SITA.</div><br>
<div></div>
<div><b><i>
ABOUT THE ROLE &amp; TEAM</i></b></div><br>
<div></div>
<div>
The Account Representative is responsible for driving profitable business growth across Airlines, Airports, Ground Handlers, and Government stakeholders in T&uuml;rkiye. As the primary owner of the customer relationship, this role is focused on building trust, uncovering opportunities, and delivering value by acting as a strategic advisor to clients, Entry Level Account Representative is accountable for driving the profitable growth by identifying, pursuing and closing business opportunities for Tier 4 and 5 customers.</div><br>
<p></p>
<div><b><i>
WHAT YOU&rsquo;LL DO
</i></b></div><ul><li>Collaborate and support the Sales team involved in account management to ensure sustainable and profitable growth</li>
<li>Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction</li>
<li>Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business</li>
<li>Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business</li>
<li>Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecatss are accurate and up-to-date</li>
<li>Ensure all customer requests are dealt with and services delivered as per agreed schedule</li>
<li>Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition</li>
<li>Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders</li>
<li>Communicate key economic drivers, macro- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities</li>
<li>Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners</li>
<li>Ensure full compliance in all internal and external dimensions of the business</li>
<li>Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment.</li>
</ul></div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><div><b><i>What you will do:</i></b></div><div></div><div><b><br>
Education</b>: Bachelor&rsquo;s degree in Business, IT or a related field with a equivalent professional experience</div><div>
</div><div><b>
Experience:</b></div><ul><li>3&ndash;5 years of proven sales experience, ideally in the Air Transport Industry (ATI) or IT sector servicing ATI clients.</li><li>Track record in meeting or exceeding sales targets and developing C-level client relationships.</li></ul><div><ul><li>Experience in managing the full sales cycle &mdash; from prospecting to closing.</li><li>Strong pipeline management and business development skills.</li><li>Demonstrated ability to manage multiple stakeholders and competing priorities under tight deadlines.</li><li>we accept only applications for <b>Kuwait nationals </b>or <b>GCC nationals with valid Kuwaiti residency.</b></li></ul><p></p><div><br>
</div><div><b>
Skills:</b></div><div>
</div><ul><li>Excellent communication and presentation skills in English and Arabic.</li><li>Strategic thinker with analytical mindset and solution-oriented approach.</li><li>Proactive, self-motivated, and capable of working in a fast-paced, dynamic environment.</li><li>High level of professionalism, integrity, and commitment to customer success.</li></ul></div><h2 class="jobSectionHeader"><b>
PROFESSION COMPETENCIES</b></h2><ul><li>
Accountability</li><li>
Agility</li><li>
Collaborative</li><li>
Commercial Acumen</li><li>
Consultative Selling</li><li>
Drive</li><li>
Networking</li><li>
Performance orientation</li><li>
Versatility</li></ul><h2 class="jobSectionHeader"><b>
CORE COMPETENCIES</b></h2><ul><li>
Communication</li><li>
Customer Focus</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
   <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
   <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
   <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
   <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
   <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div></div></div></div><div></div><br /> <div id='job-id'>Job Id: Cm2gNYmxfxVvHK/PXnJOFNq3gzXN3wX7/GLcRhNqibMu/Q2WnO9Ac5JBjhyo9aIUwSJFqnyf8CWATPIOjWhOSjWKu7H9eCNvjnoQTLn0NeI+oXWGAFyI6i9YfZ/lM52ceQ==</div>

Account Associate

Azadea

<div><div>Store Operations Manager(Job Number: STO005679)</div><div>
Description</div><div><div>
<div>
<div><div><p><b>ABOUT THE COMPANY</b></p></div><div><br>
<p>
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.</p></div></div><div><br>
<div>
<p><b>JOB PURPOSE</b></p></div><div><br>
<p>
The Store Operations Manager oversees the efficiency of the stockroom team and operational areas, ensuring they contribute to an exceptional customer experience. He/she optimizes processes and ensuring seamless operations to meet customer expectations.</p></div></div><div><br>
<div>
<p><b>RESPONSIBILITIES</b></p></div><div><br>
<ul><li> Organize and enhance stockroom processes, focusing on the proper display of items, efficient storage, and strict adherence to health and safety standards for implementation.</li></ul>
<ul><li> Manage and organize the shipment receiving process to ensure shop readiness and inventory availability, thereby contributing to an enhanced customer experience.</li></ul>
<ul><li> Ensure continuous product availability through regular replenishment of stocks.</li></ul>
<ul><li> Manage the stock budget to ensure timely delivery on key performance indicators, including store sales, productivity, stock loss, and operational margin.</li></ul>
<ul><li> Control shop inventory, determine stocking levels, and monitor supply and material disbursements to ensure inventory accuracy.</li></ul>
<ul><li> Supervise and control stockroom distribution of manpower hours, aligning the schedule of stock-keepers with shipment deliveries and store sales.</li></ul>
<ul><li> Manage, develop, and motivate the stockroom team, emphasizing the importance of stockroom processes and safety.</li></ul>
<ul><li> Specific for the Zara Brand: Organize commercial activities, ensuring optimal use of store manpower by managing working hours, controlling team schedules, and implementing minimums as applicable.</li></ul>
<ul><li> Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.</li></ul>
</div>
</div><br>
</div></div></div><div>Qualifications</div><div><div>
<div>
<div><div><p><b>LANGUAGE &amp; TECHNICAL SKILLS</b></p></div><div><br>
<p><b>
Language Proficiency</b></p>
<ul><li> Fluency in English.</li></ul>
<p><b>
Technical Skills</b></p>
<ul><li> Proficiency in MS Office and shop/stock management tools.</li></ul></div></div><div><br>
<div>
<p><b>EDUCATION</b></p></div><div><br>
<p>
Bachelor's degree in a related field.</p></div></div><div><br>
<div>
<p><b>EXPERIENCE</b></p></div><div><br>
<p><b>
General Experience</b></p>
<p>
Six to eight years of experience in Retail, or a similar role.</p>
<p><b>
Managerial Experience</b></p>
<p>
Three years of experience in a managerial role.</p>
</div>
</div><br>
</div></div><div><div><div><div><p><b>BEHAVIORAL COMPETENCIES</b></p></div><div><br>
<p><b>
Business Insight</b></p>
<p>
Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.</p>
<p><b>
Customer Focus</b></p>
<p>
Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.</p>
<p><b>
Action Oriented</b></p>
<p>
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.</p>
<p><b>
Plans and Aligns</b></p>
<p>
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.</p>
<p><b>
Manages Conflict</b></p>
<p>
Handles conflict situations effectively, with a minimum of noise. For example, takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.</p>
<p><b>
Develops Talent</b></p>
<p>
Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.</p>
<p><b>
Situational Adaptability</b></p>
<p>
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.</p>
</div>
</div><br>
</div></div><div><div><div><div><p><b>Azadea Group is an Equal Employment Employer &ndash; </b><i>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.</i></p></div><br>
</div><br>
</div></div></div><div></div><div>Organization: Massimo Dutti</div><div>
Primary Location: Kuwait-Kuwait, Marina Mall</div><div>
Schedule: Full-time</div><div>
Unposting Date: Ongoing</div></div><br /> <div id='job-id'>Job Id: MSdqeZas+b7rq0Hdnti0Qe2iNtCJ8iwHolQygvjB3R6diYW/4la+j8eXXQp6Po8KSIYDde2n7n2KvkvE76cSMG6HfyfscO5YldndZ1/XEJrO8p8UAJm4+yIWpOk3K+upVBbG6QY=</div>

Store Operations Manager

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25111424
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Courtyard Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Managing Profitability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.
  </li>
  <li>
   Analyzes service issues and identifies trends.
  </li>
  <li>
   Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
  </li>
  <li>
   Works with hotel management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing Revenue Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitors hotel operations sales performance against budget.
  </li>
  <li>
   Reviews reports and financial statements to determine hotel operations performance against budget.
  </li>
  <li>
   Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.
  </li>
  <li>
   Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leading Operations and Department Teams
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
  </li>
  <li>
   Develops systems to enable employees to understand guest satisfaction results.
  </li>
  <li>
   Communicates a clear and consistent message regarding departmental goals to produce desired results.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing The Guest Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
  </li>
  <li>
   Responds to and handles guest problems and complaints.
  </li>
  <li>
   Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing and Conducting Human Resources Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
  </li>
  <li>
   Ensures employees are treated fairly and equitably.
  </li>
  <li>
   Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
  </li>
  <li>
   Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  </li>
  <li>
   Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
  </li>
  <li>
   Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  </li>
  <li>
   Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
  </li>
  <li>
   Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  </li>
  <li>
   Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  </li>
  <li>
   Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 <br/>
 <br/>
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>
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Director Of Operations

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