delivery lead

Synoptek

<div>Overview:

Synoptek
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. 
Client Delivery Lead
This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. 
The Client Delivery Lead is a &ldquo;player coach&rdquo; who is responsible for directly managing and mentoring a subset of support engineers within a business unit. In addition to their mentorship responsibilities, the Lead will also continue to perform customer support activities which could include customer meetings and serve as an escalation point for the team. 
The Lead&rsquo;s success will be measured by the performance and professional development of your direct reports and meeting operational business unit goals, as well as management new logo implementations, ensuring Synoptek is prepared to provide consistent support that creates value for customers.<div></div><div> 
Duties and Responsibilities</div><ul><li>
Perform queue monitoring to ensure calls are answered within SLO/SLA</li><li>
Audit current procedures and process adherence by direct reports</li><li>
Actively manage escalations to other support groups</li><li>
Manage direct reports to performance goals</li><li>
Schedule regular 1:1 sessions with direct staff</li><li>
Handle escalations from team members</li><li>
Mentor new employees in relation to Synoptek approved processes</li><li>
Perform employee performance evaluations, disciplinary actions, PTO scheduling for your direct reports</li><li>
Timesheet approvals, approve and post labor entries and other administrative tasks</li><li>
Ensure assigned client documentation is updated as changes occur to client contracts and environments</li><li>
Any other activities deemed necessary by the Client Delivery Manager using critical thinking skills</li><li>
This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.</li></ul><div>
Education</div><ul><li>
Bachelor&rsquo;s degree in related field from an accredited college or university</li><li>
In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa</li><li>
MCP, A+, Security+, Network+ Certification or ability to obtain within 6 months of employment</li></ul><div>
Experience</div><ul><li>
Customarily has at least 5 years of client facing project management and client engagement experience.</li><li>
Customarily has at least 5 years of technical experience</li><li>
Customarily has at least 3 years of support engineer experience</li><li>
Customarily has at least 3 year of mentorship experience</li><li>
Experience with a Managed IT Services company, preferred</li></ul><div>
Skills/Attributes</div><ul><li>
Synoptek core DNA behaviors:</li><li><ul><li>
Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses</li><li>
OwnIT: Shows integrity, innovation, and accountability in completing daily assignments</li><li>
Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company&rsquo;s business goals</li><li>
Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment</li><li>
Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative</li></ul></li><li>
Working knowledge of current IT hardware and software components</li><li>
Knowledge of technical competencies including, but not limited to: servers, virtualization, networking, security, storage, and service desk</li><li>
Familiarity with ITIL v3 framework</li></ul><div>
Salary Range</div><div>
The anticipated base salary range for this role is $79,000-$106,000. This range represents a good-faith estimate of the base compensation we expect to pay for this role at the time of hire.</div><div>
Actual base salary within this range will be determined based on job-related factors, including skills, experience, geographic work location, and any required licenses or certifications, in accordance with applicable law.</div><div></div><div> 
Working Conditions</div><div>
We live by the motto &lsquo;work hard, play hard&rsquo; and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.</div> 
EEO Statement<div>
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.</div></div>

Client Delivery Lead

HR Hub

Role PurposeAs the Senior AI Delivery Lead, you will drive the execution of enterprise AI capabilities acrossthe group. You will champion a &quot;Configure-First&quot; approach&mdash;leveraging Copilot Studio for rapidM365-integrated solutions while reserving custom engineering for complex orchestration viaAzure AI Foundry. This role balances internal delivery, deep business collaboration, and thetechnical oversight of external AI providers to ensure a unified and secure AI ecosystem.The role operates within a federated group structure spanning 13 insurance entities across 9MENA countries. Influence and credibility matter more than hierarchy &mdash; the ability to engagesubsidiary teams, win trust across cultures, and drive adoption without direct authority is asimportant as technical capability.Key Responsibilities1. Business Collaboration &amp; Use Case Strategy<ul><li>Domain Partnership: Work directly with business, underwriting, claims, operations,</li></ul>finance, and risk teams to identify, document, and prioritize high-value AI use casesacross subsidiaries.<ul><li>Solution Translation: Translate complex business problems into functional AI solutions,</li></ul>moving from initial ideation to proof of concepts (PoCs) and MVPs.<ul><li>Ideation Leadership: Facilitate AI circles, hackathons, and prototype labs to foster a</li></ul>culture of AI-driven innovation across the group.2. Tiered AI Delivery &amp; Engineering<ul><li>Rapid Deployment: Prioritize the use of Copilot Studio and Power Platform for</li></ul>conversational AI and internal knowledge assistants to ensure speed-to-market.<ul><li>Custom Orchestration: Design and implement bespoke RAG pipelines and agentic</li></ul>workflows using the Microsoft Agent Framework and Azure AI Agent Service.<ul><li>Integration: Build AI-enabled workflows that connect with enterprise systems (CRM,</li></ul>ERP, Claims systems) via custom APIs and connectors.3. External Project Oversight<ul><li>Vendor Gatekeeping: Serve as the lead technical reviewer for AI projects developed by</li></ul>external providers to ensure they meet group standards for architecture and scalability.<ul><li>Compliance Alignment: Ensure third-party solutions adhere to the Group AI</li></ul>Governance Framework, data classification standards, and security protocols.4. Governance &amp; Monitoring<ul><li>Security &amp; Risk: Apply essential controls, including prompt injection protection and</li></ul>sensitive data detection, ensuring all AI activity is visible via Microsoft Sentinel.<ul><li>Performance Metrics: Maintain dashboards tracking token consumption, Azure costs,</li></ul>and the measurable business value delivered by each deployment.Required Experience &amp; Skills<ul><li>Experience: 5&ndash;8 years in AI/Software Engineering or Digital Transformation with a clear</li></ul>progression toward delivery leadership.<ul><li>Microsoft Ecosystem: Hands-on expertise in Copilot Studio, Azure AI Foundry, Azure</li></ul>OpenAI, and Azure AI Search.<ul><li>Agentic Frameworks: Experience with the Microsoft Agent Framework, Azure AI Agent</li></ul>Service, or equivalent orchestration frameworks such as LangChain, AutoGen, orSemantic Kernel.<ul><li>Technical Proficiency: Professional command of Python and at least one of C#,</li></ul>JavaScript, or TypeScript.<ul><li>Stakeholder Engagement: Exceptional communication skills, with the ability to engage</li></ul>equally with technical engineers and non-technical business leaders.<ul><li>Domain Knowledge: Experience in Insurance or Financial Services is a strong advantage.</li><li>Language: English and Arabic language proficiency is a meaningful advantage given our</li></ul>MENA footprint.Preferred Certifications<ul><li>Microsoft Azure AI Engineer Associate, Azure Solutions Architect Expert, Microsoft</li></ul>Power Platform certification<ul><li>Security certification: SC-900, AZ-500, or equivalent</li></ul>Success IndicatorsThe 90-Day Plan<ul><li>Governance Baseline: Establish the group's AI solution architecture and governance</li></ul>checklist.<ul><li>Active Delivery: Have at least one AI use case in active pilot and a documented roadmap</li></ul>of prioritized business use cases.<ul><li>Platform Readiness: Baseline the Azure AI platform with full logging, cost controls, and</li></ul>SIEM visibility.The 12 Months Plan<ul><li>Active Delivery: Scale 4&ndash;6 AI use cases into production across at least two business</li></ul>functions<ul><li>Governance Baseline: Quarterly value reporting to leadership about ai adoption and</li></ul>usage.Reporting LineThis role reports directly to the Group CTO, with close working relationships with:<ul><li>Group Data Analytics</li><li>Group CISO / Cybersecurity</li><li>Risk Management and Compliance</li><li>Data Protection / Legal</li><li>Business AI Champions across subsidiaries</li><li>Subsidiary IT teams</li><li>Microsoft and implementation partners where applicable</li></ul>Application Question(s):<ul><li>Expected Salary?</li></ul>Work Location: In person

Senior AI Delivery Lead

Scale AI

<div>
 Scale&rsquo;s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:
 
 
 <ul>
 <li>
 Building custom AI applications that will impact millions of citizens and government employees
 </li>
 <li>
 Generating high-quality training data for custom LLMs
 </li>
 <li>
 Upskilling and AI advisory services to spread the impact of AI
 
 
 </li>
 </ul>
 As Product Delivery &amp; Operations Lead in Doha, you will be the operational cornerstone for a key strategic region, designing, building, and running the critical systems that enable the team's hyper-growth and delivery success. You will help translate vision into execution, streamline how our technical team builds and ships products, and ensure clarity, alignment and operational excellence across a growing global team.
 
 
 This is a role for someone who thrives at the intersection of product, people, and process - someone who can take ownership like a founder, operate like a systems designer, and execute like a product manager.
 
 
 What you'll do
 
 
 <ul>
 <li>
 Be the connective tissue across the Engineering, Product and Design teams - driving alignment, clarity, and prioritization across all initiatives and projects
 </li>
 <li>
 Own knowledge management and internal tooling, ensuring the team operates efficiently at scale. Deep expertise in Notion is critical - you&rsquo;ll design, manage, and evolve the team&rsquo;s central knowledge base, project trackers, decision logs etc
 </li>
 <li>
 Build and maintain systems for project tracking, staffing and performance reporting
 </li>
 <li>
 Partner with Finance and Legal to streamline procurement, budgeting, and contract processes to positively impact delivery timelines. You&rsquo;ll also support the team on revenue recognition tracking and spend monitoring for projects.
 </li>
 <li>
 Design and operationalize new processes that make product development and data delivery faster, higher quality and more predictable
 </li>
 <li>
 Serve as a force multiplier for technical leadership - helping anticipate needs, prepare materials and communicate priorities internally and externally
 </li>
 <li>
 Lead internal enablement and upskilling initiatives, ensuring the team continuously improves its product development muscle.
 
 
 </li>
 </ul>
 Ideally, you'd have
 
 
 <ul>
 <li>
 5+ years of experience in product, strategy or business operations roles, preferably within a high-growth technology company or top-tier consulting/finance firm.
 </li>
 <li>
 Proven ability to design and scale systems that help technical teams operate with clarity and velocity.
 </li>
 <li>
 Exceptional analytical skills with a penchant for digging deep into the data, thinking from first principles, and iterating quickly to deliver results.
 </li>
 <li>
 Strong familiarity with Notion, plus adjacent productivity tools (e.g., Asana, Airtable, Coda, Slack integrations).
 </li>
 <li>
 Experience working in or with the Middle East, with an understanding of the regional business and regulatory environment, is a plus.
 </li>
 <li>
 Fluency in English is required; proficiency in Arabic is a strong advantage.
 
 
 </li>
 </ul>
 
 
 PLEASE NOTE:
 
 
 
 Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
 
 
 
 
 About Us:
 
 
 
 
 At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta,
 
 
 Ernst
 
 
 &amp;
 
 
 Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
 
 
 
 
 We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
 
 
 
 
 We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's
 
 
 Know Your Rights poster
 
 
 for additional information.
 
 
 
 
 We comply with the United States Department of Labor's
 
 
 Pay Transparency provision
 
 
 .
 
 
 
 
 
 PLEASE NOTE:
 
 We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants&rsquo; needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
 
</div>

Product Delivery & Operations Lead

HTC Global Services

<div>
 
 Job Description
 
 
 
 Job Title
 
 
 Agile Scrum Master / Delivery Lead
 
 
 
 Overview / Summary
 
 
 
 We are seeking an experienced Agile professional to support Scrum board ownership in partnership with the Product Owner. This role will help drive work item quality, ensure delivery completion, support cross-team collaboration, and maintain adherence to Agile best practices within a SAFe Agile environment.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own and manage the Scrum board in partnership with the Product Owner
 </li>
 <li>
 Work within SAFe Agile methodology and create cards where needed
 </li>
 <li>
 Ensure cards are followed through to completion
 </li>
 <li>
 Represent the team and their work in cross-team ceremonies
 </li>
 <li>
 Vet work items to ensure robust business acceptance criteria
 </li>
 <li>
 Vet work items to ensure robust technical acceptance criteria
 </li>
 <li>
 Ensure adherence to the Definition of Done and help mature the definition over time
 </li>
 <li>
 Partner with upstream and downstream teams to ensure all required needs are met
 </li>
 <li>
 Ensure robust test plans are in place
 </li>
 <li>
 Eliminate unvetted assumptions across work items and processes
 </li>
 <li>
 Support testing and validation activities as needed
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 At least 3 years of experience in a role supporting the listed responsibilities
 </li>
 <li>
 Experience with SAFe Agile methodology
 </li>
 <li>
 Excellent critical thinking skills with the ability to bring clarity out of confusion
 </li>
 <li>
 Self-starter with curiosity and eagerness to strengthen team performance
 </li>
 <li>
 Highly analytical with the ability to dig into cards and topics
 </li>
 <li>
 Willingness to &ldquo;get hands dirty&rdquo; and assist with testing and validation
 </li>
 <li>
 Scrum Master or Advanced Scrum Master certifications preferred
 
 
 </li>
 </ul>
 
 
 What Makes HTC A Great Place To Build Your Future
 
 
 
 
 HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you&rsquo;ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You&rsquo;ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
 
 
 At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
 
 
 Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
 
 
</div>

Scrum Master

Qiddiya Investment Company

<div>Join Qiddiya Investment Company as a Senior Project Manager (Delivery) - Racecourse (RAC-040) and play a critical role in delivering a world-class racecourse as part of Saudi Arabia&rsquo;s premier entertainment destination. You will lead the end-to-end project delivery process, ensuring timelines, quality standards, and budget objectives are met while coordinating closely with design, construction, and stakeholder teams.
Key Responsibilities<ul><li>
Lead and manage the delivery of the racecourse project from inception through to completion, ensuring adherence to scope, quality, and budget.</li><li>
The role is essential to ensure that each individual asset is delivered with clear accountability, coherent decision making and active risk management within the wider Racetrack programme. It provides focused QIC ownership at asset level, preventing asset specific requirements, interfaces and risks from being diluted or lost within programme wide delivery under MC model.</li><li>
Single point of accountability for successful delivery of the Racetrack assets, aligned to the overall programme objectives.</li><li>
Early pre-construction responsibilities</li><li>
Owns the asset specific brief, success criteria and performance requirements</li><li>
Manages asset level interfaces with adjacent assets and shared infrastructure</li><li>
Chairs asset level governance forums (design, commercial, package co-ordination)</li><li>
Oversees management contractor performance at asset level</li><li>
Confirms asset phasing, priorities and early works requirements</li><li>
Owns the asset risk register and escalates programme critical risks</li><li>
Reviews package scopes, boundaries and performance requirements</li><li>
Reviews MC buildability input and challenges assumption that impact scope, quality or risk</li><li>
Supports tender evaluation through technical, programme and delivery risk input</li><li>
Owns package specific technical risks and supports controlled change from a scope and design perspective</li></ul> 

Requirements 
<ul><li>
BSc Construction Management, Project Management, Civil Engineering, Mechanical Engineering</li><li>
Minimum 12 years of experience in project management within large-scale sports and entertainment venue developments, preferably on a racecourse project</li><li>
Proven track record managing complex delivery projects in the construction industry.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and stakeholder engagement abilities.</li><li>
Familiarity with project management tools such as Primavera or MS Project.</li><li>
Professional certifications such as PMP or equivalent are preferred.</li></ul></div>

Senior Project Manager (Delivery) - Racecourse (RAC-040)

Intact Technology

<div>POSITION TITLE: Program Manager, Monitoring and Observability
CLEARANCE REQUIRED: Public Trust
CLIENT CONTEXT: Large Federal Agency, billable client-embedded role
LOCATION: Remote 
ABOUT US: 
Intact Technology is a ServiceNow Elite Partner focused exclusively on federal and public sector clients. We deliver ITSM, ITOM, ITAM, and AI-enabled workflows that help agencies run smarter. Our delivery model is built on disciplined execution, deep platform knowledge, and outcomes that are measurable.
We are a small, high-performing team. Everyone here owns real work and real results. If you want to be close to the delivery and have direct access to leadership, this is the right place. 
 
THE ROLE:
Intact Technology is a ServiceNow Elite Partner delivering ITSM, ITOM, ITAM, and AI-enabled solutions exclusively to federal and public sector clients. This is a billable, client-embedded position. You will be on-site as Intact's primary delivery lead, not in a support capacity.
You will own the full delivery lifecycle of the monitoring and observability service for a large federal agency, including large scale implementations and migrations supporting platforms ranging from AppDynamics, Splunk, Datadog, Open Text, ServiceNow, etc. That means managing scope, schedule, stakeholders, and quality of delivery from kickoff through O&amp;M transition. Day to day, you operate as part of the client's program team while staying connected to Intact's delivery team driving the program standards.
The client expects a trusted partner who understands their strategy and does not need direction to lead. Intact expects someone who represents our delivery standards in every client interaction. Being effective in both directions at the same time is the job.
This is a high-visibility engagement. The client is experienced, the work is mission-sensitive, and the expectations are high. If disciplined delivery in a complex federal environment is where you do your best work, we want to talk. 
 
TO BE SUCCESSFUL HERE:
You are comfortable being the only Intact person in the room most days. You represent the firm without being prompted. You know how to build a strong client relationship while also protecting Intact's interests, and you understand those two things work together when you are doing the job well.
You do your best work when things are complicated. You do not need perfect information to move forward, but you do need a plan. You hold vendors, teammates, and clients to the same standard and communicate clearly when something is off track. You treat ambiguity as a problem to solve, not something to sit with.
You have worked in federal environments long enough to know that process matters. You also know when process is getting in the way of outcomes, and you are willing to push back constructively and keep things moving. 
WHAT YOU&rsquo;LL OWN:
Program delivery<ul><li>
Serve as Intact's primary delivery presence on-site, owning the client relationship, program outcomes, and day-to-day execution.</li><li>
Lead end-to-end delivery across AppDynamics, Splunk, and Datadog workstreams, managing scope, schedule, budget, and risk in parallel.</li><li>
Own and maintain the program team structure, integrated program plan, keeping workstreams, subcontractors, vendors and client stakeholders aligned.</li><li>
Support and enforce delivery standards, status cadences, risk registers, and change control processes.</li><li>
Establish JIRA based delivery framework within a federal program structure, balancing the team's need for agility with the client's governance requirements.</li></ul>
Stakeholder management<ul><li>
Serve as the primary point of contact for the client's program leadership and technical teams. You are the face of Intact on this engagement.</li><li>
Responsible for advising, consulting, in devising approaches how to achieve strategic goals and desired business outcomes.</li><li>
Produce executive-ready reporting on a consistent cadence, including weekly status updates for CIO, monthly steering committee materials, and escalations as needed.</li><li>
Maintain a parallel reporting cadence to Intact leadership covering financials, utilization, risk, and relationship health.</li><li>
Manage competing priorities across multiple federal stakeholder groups and build trust at every level.</li></ul>
Platform coordination<ul><li>
Coordinate delivery teams across the monitoring platform suite without needing to be the technical expert on each.</li><li>
Work closely with architects and lead engineers to surface dependencies, remove blockers, and keep delivery on track.</li><li>
Ensure all platform work connects to the client's broader Enterprise Observability strategy, including ServiceNow integration points.</li></ul>
Continuous improvement<ul><li>
Run structured retrospectives and turn what you learn into repeatable process improvements.</li><li>
Identify scope growth, change order opportunities, and delivery risks early and communicate them to Intact leadership without delay.</li><li>
Contribute to Intact's internal delivery frameworks and monitoring practice playbooks.</li></ul>
REQUIRED QUALIFICATIONS:<ul><li>
8 or more years of program or project management experience, with at least 4 years in a federal IT environment.</li><li>
Proven track record managing multi-platform or multi-workstream engagements where complexity was high and delivery stayed on track.</li><li>
Working familiarity with AppDynamics, Splunk, and Datadog. You do not need to configure the platforms, but you need to understand what they do and how they connect to IT operations. Experience leading migrations from legacy systems is a Plus.</li><li>
Solid grasp of observability concepts and the ability to connect monitoring work to a broader IT operations strategy.</li><li>
Strong Agile Scrum delivery skills, including running ceremonies and keeping teams on cadence.</li><li>
Demonstrated ability to build trust and communicate with senior federal stakeholders, including SES-level leaders.</li><li>
PMP certification or equivalent, and the ability to obtain and maintain a Public Trust clearance.</li></ul>
NICE TO HAVE QUALIFICATIONS:<ul><li>
Hands-on experience with ServiceNow ITOM, particularly Event Management, Discovery, or Health Log Analytics.</li><li>
Background working with federal civilian agencies such as DHS, HHS, Treasury, DoJ, or DoD components.</li><li>
Experience with SAFe, JIRA or other scaled Agile frameworks in a federal context.</li><li>
Experience managing subcontractor delivery within a prime and sub teaming arrangement.</li><li>
Familiarity with AIOps concepts and how observability data supports AI-driven IT operations.</li></ul>
OUR TALENT VISION:<ul><li>
We take ownership in our customers&rsquo; success, delivering excellence with purpose and precision, every time.</li><li>
We&rsquo;re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.</li><li>
Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.</li><li>
Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.</li><li>
We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.</li></ul>
OUR BENEFITS:<ul><li>
Ongoing personal and professional development opportunities.</li><li>
Flexible paid time off, plus 12 paid holidays.</li><li>
Premium healthcare plans &mdash; Medical, Dental, Vision &mdash; including HSA and FSA options.</li><li>
Qualified 401(k) program.</li></ul>
 PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.</div>

Program Manager, Monitoring and Observability

JASARA PMC

<div>The Senior Manager Design/Delivery - Public Realm at JASARA PMC will lead the planning, design, and execution of public realm projects to create vibrant, sustainable, and inclusive public spaces. This role is pivotal in managing the end-to-end delivery process, ensuring that all design and construction activities meet the highest quality standards, client expectations, and regulatory requirements.
Key Responsibilities
Design &amp; Delivery Leadership<ul><li>
Lead planning, mobilisation, and delivery of Public Realm projects, ensuring integration with wider city and programme delivery strategies.</li><li>
Oversee the development and implementation of Engineering and Design Management Plans aligned with programme objectives.</li><li>
Manage the full lifecycle from design through construction to handover, ensuring quality, safety, and performance targets are met.</li></ul>
Technical Oversight &amp; Governance<ul><li>
Lead governance and design review processes to ensure compliance with client requirements, standards, and specifications.</li><li>
Coordinate technical assurance activities in support of the FIDIC Engineer.</li><li>
Ensure consistency in delivery of all Public Realm elements incl. but not limited to; hardscape, softscape, lighting, security, and wayfinding across multiple projects.</li></ul>
Stakeholder &amp; Interface Management<ul><li>
Coordinate with internal teams, delivery partners, and contractors to manage interfaces and achieve integrated delivery outcomes.</li><li>
Build and maintain strong relationships with key stakeholders and programme partners.</li></ul>
Programme &amp; Commercial Management<ul><li>
Support procurement strategies and contractor onboarding to ensure alignment with delivery objectives.</li><li>
Monitor programme performance, identify risks, and implement mitigation measures to maintain schedule, cost, and quality targets.</li><li>
Contribute to innovative delivery approaches and continuous improvement across the Public Realm portfolio.</li></ul>
Leadership &amp; Team Management<ul><li>
Lead and manage multidisciplinary project teams, including assignment of responsibilities and performance oversight.</li><li>
Drive a high-performance culture through coaching, development, and clear accountability.</li><li>
Support recruitment and team capability development as required.</li></ul>
Compliance &amp; Assurance<ul><li>
Ensure full compliance with corporate governance, contractual obligations, safety requirements, and ethical standards.</li><li>
Promote best practice in health, safety, sustainability, and quality across all project activities.</li></ul> 

Requirements 
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Civil Engineering or related discipline.</li><li>
Chartered Engineer (or equivalent professional accreditation) preferred.</li><li>
Minimum 15 years&rsquo; experience in large-scale multidisciplinary and Public Realm projects.</li><li>
Proven experience delivering Public Realm projects across design and construction phases.</li></ul>
Skills &amp; Competencies<ul><li>
Technical &amp; Professional</li><li><ul><li>
Strong experience in Public Realm design, procurement, and delivery within complex programmes.</li><li>
Knowledge of international standards and regional regulatory frameworks.</li><li>
Strong consultant and contractor management capability.</li></ul></li><li>
Leadership &amp; Delivery</li><li><ul><li>
Demonstrated leadership of multidisciplinary project teams</li><li>
Ability to operate effectively in complex stakeholder and matrix environments</li><li>
Strong problem-solving capabilities, including delivery of complex engineering solutions.</li></ul></li><li>
Behavioural Competencies</li><li><ul><li>
Excellent communication and stakeholder engagement skills</li><li>
Strong negotiation and conflict resolution ability.</li><li>
High level of organisation, prioritisation, and time management.</li><li>
Ability to coach, mentor, and develop high-performing teams.</li></ul></li></ul><ul><li>
Additional Experience (Desirable)</li><li><ul><li>
Experience working in the Middle East or on giga/mega projects</li><li>
Infrastructure and city-scale delivery experience</li><li>
Experience within integrated client/PMC delivery environments</li></ul></li></ul></div>

Senior Manager Design/Delivery - Public Realm

Search 7146+ Delivery lead jobs near you this June. New roles added regularly across leading industries. Apply today.