inventory supervisor

shipping specialist

supply manager

delivery manager

<div>
 
 ECI
 
 is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
 
 
 At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
 
 our commitment to empowering our employees around the world
 
 .
 
 
 
 The Opportunity:
 
 
 
 ECI has an exciting opportunity for a Project Manager. The Project Manager on the Digital Services team plays a crucial role in delivering solutions to our clients via projects and managed services. This role will work to ensure the success of client experience and enable the execution of delivery from project start to completion. The Project Manager can also be considered a liaison between clients and the delivery team; defining scope &amp; requirements for development work, communicating those requirements effectively to the rest of the delivery team, and continuing to provide updates and recommendations to the client throughout the course of the project. The Project Manager should have exceptional verbal and written communication skills, an understanding of SLDC lifecycle methodologies such as agile &amp; Kanban, a technical background either as a developer, QA, or with a very strong, variety of technical domain knowledge, and a client focused, consultative mindset.
 
 
 This is an
 
 Onsite
 
 role.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Plan out project kickoff with delivery leads (Directors/executive sponsors), bringing all resources together and assisting in formulating project plan for execution.
 </li>
 <li>
 Work on projects as an allocated resource helping to ensure project execution, client experience, and liaison requirements between the client and the rest of the delivery team.
 </li>
 <li>
 Maximize funnel conversion between project phases (Discovery &amp; Design to Build &amp; Deploy, Build &amp; Deploy to Support &amp; Maintenance) through delivery excellence.
 </li>
 <li>
 Aid in renewal of existing support and maintenance accounts.
 </li>
 <li>
 Explorative &amp; inquisitive mindset for learning new technologies to better serve clients on projects.
 </li>
 <li>
 Collaborating with delivery leads (Directors/Executive sponsors) on delivery processes and ongoing optimization.
 </li>
 <li>
 Run twice weekly, monthly, quarterly update and status meetings with clients.
 </li>
 <li>
 Participate and lead daily standups with the delivery team.
 </li>
 <li>
 Define and document requirements for project releases and iterations via writing PRDs, assisting in writing user stories and acceptance criteria.
 </li>
 <li>
 Proactively track project health, coordinate with key stakeholders both internal &amp; external, and recommend, take forward solutions.
 
 
 </li>
 </ul>
 
 Who you are:
 
 
 
 <ul>
 <li>
 Experience in working in Agile project team environment.
 </li>
 <li>
 Experience to work and review SAAS platform applications.
 </li>
 <li>
 Strong leadership, people management, and communications skills.
 </li>
 <li>
 Ability to influence cross-functional groups.
 </li>
 <li>
 Knowledge and experience in using a Solution Delivery Lifecycle (SDLC).
 </li>
 <li>
 Good understanding of modern Project Management Methodologies (Scrum in particular).
 </li>
 <li>
 Should have excellent project management skills including, requirement, risk and project tracking.
 </li>
 <li>
 PMP or CSM certification.
 </li>
 <li>
 Exceptional verbal and writing communication skills.
 </li>
 <li>
 Experience presenting to large audiences utilizing PowerPoint.
 </li>
 <li>
 Experience in a customer facing role.
 </li>
 <li>
 Strong proactivity skills.
 </li>
 <li>
 Experience with agile, kanban &amp; lean thinking methodologies.
 </li>
 <li>
 Technical background as a developer or working in software.
 </li>
 <li>
 Comfortable with autonomy and self-sufficiency.
 </li>
 <li>
 Experience working with cloud technologies.
 </li>
 <li>
 Experience working as a Project Manager.
 </li>
 <li>
 Highly collaborative with both clients, technical delivery team members, and onshore Digital Leaders.
 </li>
 <li>
 Consultative mindset and confidence to recommend solutions to clients.
 </li>
 <li>
 Experience in cost/benefit analysis.
 
 
 </li>
 </ul>
 
 Bonus (Nice to have):
 
 
 
 <ul>
 <li>
 Product Management/BA experience nice to have.
 
 
 </li>
 </ul>
 
 ECI&rsquo;s culture is all about connection
 
 - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever,
 
 we would like to hear from you!
 
 
 
 
 Love Your Job, Share Your Technology Passion, Create Your Future Here!
 
 
 
</div>

Project Manager

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 3-5 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L3

Unacademy

<div>
 
 
 About the Company
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Test Operations Management
 
 </li>
 <li>
 Oversee daily test operations &mdash; from scheduling, setup, and execution to post-test reporting.
 </li>
 <li>
 Manage both online and offline (center-based) testing environments, ensuring reliability and security.
 </li>
 <li>
 Ensure adherence to all testing protocols, guidelines, and data integrity standards.
 </li>
 <li>
 Supervise test delivery teams and ensure SLA compliance across all operational metrics.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Team Leadership &amp; People Management
 
 </li>
 <li>
 Lead, mentor, and train a team of Test Operations Associates and Executives.
 </li>
 <li>
 Create staffing plans for high-volume test seasons, ensuring adequate coverage.
 </li>
 <li>
 Conduct performance reviews, set KPIs, and drive accountability across the team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Process Improvement &amp; Quality Assurance
 
 </li>
 <li>
 Develop and standardize SOPs (Standard Operating Procedures) for test operations.
 </li>
 <li>
 Identify operational bottlenecks and drive continuous improvement initiatives.
 </li>
 <li>
 Implement quality checks and feedback loops to minimize errors and downtime.
 </li>
 <li>
 Collaborate with product and engineering teams to enhance testing platforms and workflows.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Data Analysis &amp; Reporting
 
 </li>
 <li>
 Track and analyze test performance metrics (attendance rates, issue logs, completion rates, etc.).
 </li>
 <li>
 Present actionable insights to leadership for process enhancement and resource optimization.
 </li>
 <li>
 Build dashboards and reports for visibility into daily and monthly operational performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stakeholder &amp; Cross-Functional Collaboration
 
 </li>
 <li>
 Partner with Content, Product, Technology, Customer Support, and Business teams to ensure operational readiness.
 </li>
 <li>
 Act as the primary point of contact for internal and external stakeholders related to testing operations.
 </li>
 <li>
 Manage vendor relationships, including exam center partners and third-party service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Risk &amp; Incident Management
 
 </li>
 <li>
 Monitor test sessions in real time to detect and address irregularities or technical issues.
 </li>
 <li>
 Ensure incident escalation protocols are followed, with root-cause analysis and preventive measures in place.
 </li>
 <li>
 Maintain compliance with data security, integrity, and privacy requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong project management and operations planning skills.
 </li>
 <li>
 Excellent people management and leadership capabilities.
 </li>
 <li>
 Analytical mindset with experience in reporting and dashboarding tools (Excel, Google Sheets, Power BI, etc.).
 </li>
 <li>
 Excellent communication, coordination, and stakeholder management skills.
 </li>
 <li>
 High attention to detail, problem-solving ability, and process orientation.
 </li>
 <li>
 Familiarity with online testing platforms, LMS tools, or exam delivery systems preferred.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager

Filed

<div>
 
 Filed is building the first AI tax preparer trusted by America&rsquo;s accounting firms.
 
 
 
 This industry might seem boringbut it&rsquo;s a $70B backbone of the economy that&rsquo;s breaking under a talent shortage no one has solved. We&rsquo;re fixing it&mdash;fast.
 
 
 In just 9 months, we&rsquo;ve hit strong product-market fit, are generating insanely fast-growing, ridiculously sticky revenue, and are backed by top-tier investors. We&rsquo;re not a tool&mdash;we&rsquo;re the missing workforce firms have been sounding the alarm for. We&rsquo;re building the future by expanding our already 30-person team with those who want to say &ldquo;I was there when it all started.&rdquo;
 
 
 Read more &rarr; TechCrunch
 
 
 ⸻
 
 
 
 What We Should Tell You About The Role
 
 
 
 We&rsquo;re hiring a Product Manager in Bangalore to own day-to-day product operations for three near-term focuses: two integrations and our back-office/RPA stream. You&rsquo;ll translate high-level direction into a crisp backlog, drive stability and cadences, and keep engineers unblocked on site, with the team. You&rsquo;ll be the bridge between Bangalore delivery and the broader product roadmap.
 
 
 
 Here&rsquo;s why this is a terrible job
 
 
 
 We move in short cycles and expect visible progress. If you need fully defined specs, a perfect process, or want to run textbook Scrum, this will be painful. Your world is ambiguity, tradeoffs, and tough prioritization calls on a weekly basis. Also: classic Scrum-master reporting rituals won&rsquo;t fly here.
 
 
 
 &hellip;and why it&rsquo;s the best career choice you&rsquo;ll make
 
 
 
 You&rsquo;ll ship real outcomes fast, in an org that values ownership over ceremony. You&rsquo;ll work at the intersection of gnarly tax logic, automation, and internal &ldquo;customers&rdquo; (tax engineers and ops) who feel like teammates, not tickets. (Voice mirrors your &ldquo;best career choice&rdquo; section. )
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Turn fuzzy direction into a clear, sequenced backlog; keep it current.
 </li>
 <li>
 Run lean cadences: daily unblockers, risk calls, &ldquo;how much is done / what&rsquo;s at risk&rdquo; roll-ups.
 </li>
 <li>
 Drive stability across builds and testing; raise flags early.
 </li>
 <li>
 Partner tightly with tax engineers (your primary users for back-office/RPA) and translate needs into buildable requirements.
 </li>
 <li>
 Rapidly prototype (whiteboard/lo-fi) when it clarifies decisions; know when deeper work is needed.
 
 
 </li>
 </ul>
 
 You might be a fit if you have
 
 
 
 
 Hard Skills
 
 
 
 <ul>
 <li>
 Several years experience in product or project delivery roles; strong backlog/roadmap hygiene; risk tracking; unblock culture.
 </li>
 <li>
 Ability to translate vague requirements into buildable tickets; push back on scope bloat with data.
 </li>
 <li>
 Comfort with lo-fi prototyping (whiteboard, quick mock tools).
 </li>
 <li>
 Bonus: tax domain familiarity (US or India) and/or B2B SaaS; API/RPA-heavy environments.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Ownership, bias to action, and high conscientiousness under ambiguity; strong stakeholder comms.
 </li>
 <li>
 Startup energy: &ldquo;whatever it takes,&rdquo; not 9-to-5.
 </li>
 <li>
 Can thrive with changing inputs; can ship useful work in two-week windows.
 
 
 </li>
 </ul>
 
 The process
 
 
 
 <ul>
 <li>
 Stage 1 &mdash; Initial chat
 </li>
 <li>
 Stage 2 &mdash; Skill discovery
 </li>
 <li>
 Stage 3 &mdash; Culture/Team fit
 </li>
 </ul>
</div>

Product Manager

Microsoft

<div>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 20% from home.
 
 
 
 Responsibilities
 
 
 
 
 Customer Relationship Management
 
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
 
 
 
 Customer Success Leadership
 
 
 
 Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
 
 
 In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 
 Technical Relevance
 
 
 
 Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Required/minimum qualifications
 </li>
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 </li>
 </ul>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 </li>
 <li>
 5+ years relevant work experience within customer industry.
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 </li>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification.
 </li>
 <li>
 Prosci or equivalent certification.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Sr. Customer Success Account Manager

Nexthink

<div>
 
 
 
 Company Description
 
 
 
 Hi, we&rsquo;re Nexthink. We&rsquo;re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees&rsquo; experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we&rsquo;ve surpassed $190M in ARR, and we&rsquo;ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we&rsquo;re just getting started.
 
 
 
 Job Description
 
 
 
 To support Nexthink Professional Services, we are looking for a Senior Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.
 
 
 The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer&rsquo;s dataset and provide recommendations as well as maintain application operations. The role is expected to work collaboratively with SDMs, Professional Services &amp; Customer Success teams.
 
 
 The main responsibilities of the role are as follows:
 
 
 <ul>
 <li>
 Being able to analyze and benchmark customer&rsquo;s data-set to drive insights for ongoing operations
 </li>
 <li>
 Experience on end user computing common issues and proper ways to solve it for enterprises
 </li>
 <li>
 Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles
 </li>
 <li>
 Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
 </li>
 <li>
 Provide actionable insights to customers and automation opportunities
 </li>
 <li>
 Being part of customer&rsquo;s internal process
 </li>
 <li>
 Support customers&rsquo; initiatives on Nexthink areas of operations
 </li>
 <li>
 Ability to build content based on customers&rsquo; requirements and collaborate with specialized team for advanced content build
 </li>
 <li>
 Provide new insights to integrate Nexthink with existing solutions and internal processes;
 </li>
 <li>
 Work against a set of Service Levels (SLs)
 </li>
 <li>
 Stay current on product development/releases to a level required for the above activities;
 </li>
 <li>
 This position requires 10% travel to headquarters for training purposes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 BE in Computer Science preferred
 </li>
 <li>
 Minimum of 5-8 years of experience in technical consulting, analytics &amp; automation
 </li>
 <li>
 History of data analysis and drive to actionable insights and automation
 </li>
 <li>
 Experience over transformation projects (e.g. Win10, O365)
 </li>
 <li>
 Extensive technical knowledge on end-user computing
 </li>
 <li>
 Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
 </li>
 <li>
 Good knowledge of IT operations in a challenging environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We are the pioneers and trailblazers of a global IT Market Category(DEX)that is shaping the future of how the world works, giving our customers&rsquo; IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
 
 
 With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees &lsquo;Nexthinkers&rsquo; and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
 
 
</div>

Senior Professional Services Consultant

<div>
 
 
 
 Company Description
 
 
 
 Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
 
 
 
 Job Description
 
 
 
 We are seeking a strategic, customer-obsessed leader to manage and grow the Nexthink Library &ndash; a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant, impactful content solutions.
 
 
 You&rsquo;ll lead a talented team that builds Nexthink extension packs &ndash; modular, ready-to-use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy, execution, product, and marketing &ndash; requiring someone who thrives in cross-functional environments and has a pulse on the evolving IT landscape.
 
 
 
 What You&rsquo;ll Do
 
 
 
 Content Strategy &amp; Roadmap:
 
 
 <ul>
 <li>
 Own the vision and roadmap for Nexthink Library content.
 </li>
 <li>
 Continuously monitor industry trends, customer feedback, IT news, and competitor movements to identify high-impact solution areas.
 </li>
 <li>
 Rapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs.
 </li>
 <li>
 Balance and prioritize across a broad range of challenges (e.g. Green IT, VDI, Windows 11 migration) to deliver meaningful value to the IT community.
 
 
 </li>
 </ul>
 Cross-Functional Collaboration:
 
 
 <ul>
 <li>
 Work closely with Product Management to align with product capabilities and identify opportunities for no-code content-based solutions.
 </li>
 <li>
 Influence product development by advocating for features that unlock new, high-impact Library content.
 </li>
 <li>
 Partner with Product Marketing to prioritize packs that enhance competitive positioning and align with go-to-market initiatives.
 </li>
 <li>
 Co-create compelling narratives that amplify the value of each pack to customers and the broader market.
 
 
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 </ul>
 Team Leadership &amp; Execution:
 
 
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 Manage and mentor a high-performing team of content creators and IT subject matter experts.
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 Foster a culture of ownership, autonomy, and excellence.
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 Continuously refine content creation and validation processes to ensure quality, visual polish, ease-of-use, and timely delivery.
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 Use product analytics, customer feedback, and post-release data to guide iterative improvements.
 
 
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 </ul>
 
 Qualifications
 
 
 
 IT Expertise:
 
 
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 Significant experience in IT Service Delivery, End User Computing, or IT Operations, ideally in enterprise environments.
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 Proven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs.
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 Strong understanding of IT infrastructure, endpoint management (e.g., Intune, JamF, SCCM) and identity platforms (e.g., AD, EntraID).
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 Familiarity with Windows and Mac OS, cloud platforms (e.g., Microsoft 365, Azure, AWS, GSuite), scripting (e.g. PowerShell, Bash) and web literacy (e.g. JavaScript, CSS).
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 Awareness of networking fundamentals (VPNs, IP networking, wireless protocols, IP tunneling, proxies).
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 Interest in emerging technologies and trends shaping the future of IT service delivery &ndash; including AI (e.g., Copilot, ChatGPT), modern endpoint management, AIOps, and zero trust security.
 
 
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 </ul>
 Strategic Leadership:
 
 
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 Proven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer-facing roles is a plus.
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 Ability to quickly learn the Nexthink product and identify where content-based solutions can deliver value.
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 Strong collaborator and internal networker who can partner with product managers, marketers, and customer-facing teams.
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 Excellent customer engagement skills to identify evolving pain points and solution opportunities.
 
 
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 </ul>
 People Management:
 
 
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 Experience leading small teams and mentoring individuals to grow and operate autonomously.
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 Ability to create scalable, efficient content development processes.
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 Track record of fostering a positive team culture built on trust, accountability and innovation.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Why you&rsquo;ll Love it Here
 
 
 
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 Impact: Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation.
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 Growth: Be part of a company scaling rapidly &ndash; with career opportunities that grow as fast as we do.
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 Culture: Thrive in an environment that values innovation, collaboration, and pushing boundaries.
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 Team: Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment.
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 Innovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations.
 
 
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 </ul>
 We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers&rsquo; IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
 
 
 With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees &lsquo;Nexthinkers&rsquo; and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
 
 
 If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!
 
 Check what we offer:
 
 
 
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 💼 Permanent Contract and a competitive compensation package.
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 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
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 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
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 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
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 📚 Free access to professional training platforms to explore your interests and enhance your skills.
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 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
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 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
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 📣  Bonuses for referring successful hires after three months of continuous employment.
 
 
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 </ul>
 Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
 
 
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Head of Product Solutions

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