delivery manager

RP International

<div>
 <p>
  We are seeking an experienced and results-driven
  <strong>
   Delivery Manager
  </strong>
  with 5+ years of proven success leading complex digital and IT programs in an agile environment. Strong background in end-to-end delivery management, vendor coordination, and stakeholder alignment, with exposure to modern customer engagement technologies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead the
   <strong>
    end-to-end delivery
   </strong>
   of complex IT and digital programs, ensuring projects are delivered on-time, within scope, and within budget.
  </li>
  <li>
   Implement and adapt
   <strong>
    Agile or hybrid delivery frameworks
   </strong>
   , including sprint/release planning, backlog management, and cross-functional coordination.
  </li>
  <li>
   Maintain
   <strong>
    governance, risk management
   </strong>
   , and
   <strong>
    quality standards
   </strong>
   throughout the delivery lifecycle.
  </li>
  <li>
   Collaborate with
   <strong>
    vendors and system integrators
   </strong>
   , driving accountability and ensuring delivery excellence across external partners.
  </li>
  <li>
   Act as a key point of contact for
   <strong>
    stakeholder engagement and reporting
   </strong>
   , ensuring transparent communication and alignment with business goals.
  </li>
  <li>
   Oversee initiatives involving
   <strong>
    contact centre solutions, chatbots, CRM, loyalty systems, and omnichannel engagement platforms
   </strong>
   .
  </li>
  <li>
   Facilitate alignment between
   <strong>
    technology, business, and customer experience teams
   </strong>
   to optimize program outcomes.
  </li>
  <li>
   Apply domain knowledge to support delivery of airline-specific systems and integrations, particularly in areas such as
   <strong>
    Amadeus, PSS, NDC/Offer-Order solutions
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    5+ years
   </strong>
   of experience in delivery management of digital or IT programs.
  </li>
  <li>
   Demonstrated success in delivering
   <strong>
    complex programs
   </strong>
   using
   <strong>
    Agile or hybrid methodologies
   </strong>
   .
  </li>
  <li>
   Strong knowledge of
   <strong>
    project governance
   </strong>
   , budgeting, and quality assurance.
  </li>
  <li>
   Experience working with
   <strong>
    third-party vendors and system integrators
   </strong>
   .
  </li>
  <li>
   Familiarity with customer engagement platforms such as
   <strong>
    chatbots, CRM, loyalty, self-service
   </strong>
   , and
   <strong>
    contact centre technologies
   </strong>
   .
  </li>
  <li>
   Exceptional
   <strong>
    stakeholder management
   </strong>
   and
   <strong>
    leadership skills
   </strong>
   ; able to influence and align cross-functional teams.
  </li>
  <li>
   Airline industry experience is a
   <strong>
    strong plus
   </strong>
   . Knowledge of
   <strong>
    Amadeus, PSS
   </strong>
   , or
   <strong>
    NDC/Offer-Order systems
   </strong>
   is
   <strong>
    highly desirable
   </strong>
   .
  </li>
 </ul>
 <p>
 </p>
</div>


Delivery Manager

Adobe

<div>
 <strong>
  Our Company
  <br/>
  <br/>
 </strong>
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 <br/>
 <br/>
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 <br/>
 <br/>
 Delivery of multiple and large/small scale digital marketing solution implementation and transformation projects across geographies using Agile methodologies.
 <br/>
 <br/>
 <ul>
  <li>
   To lead a team of resources to efficiently implement Adobe&rsquo;s digital marketing solutions.
  </li>
  <li>
   Experience in driving and leading multi-stage projects that direct efficient use of resources, and improved cost management through business transformation &amp; technology.
  </li>
  <li>
   Experience in dealing with senior partners across geographies working in a complex matrix environment.
  </li>
  <li>
   Fostering and developing talent who help clients optimize their digital assets and unlock value in the areas of commerce, content, and marketing for global clients across various industry segments.
  </li>
  <li>
   Governing delivery excellence for complex large/small scale digital platform, by setting project quality &amp; performance standards, governing risks and issues, handling client customer concerns &amp; directly mentoring and handling the team.
  </li>
  <li>
   Structuring and managing projects and programs to meet overall objectives and client business drivers.
  </li>
  <li>
   Deliver project scope successfully with high quality, within approved timelines and budget and experience of delivering fixed prices and T&amp;M projects.
  </li>
  <li>
   Expertise in setting up new customer engagements and digital delivery models.
  </li>
  <li>
   Ability and expertise in handling Systems Integrator (SI)
  </li>
  <li>
   Ability to engage with the client senior stakeholders
  </li>
  <li>
   People Manager who has led high performance teams
  </li>
  <li>
   Ability to coach / guide the delivery team and prevent delivery issues
  </li>
  <li>
   Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs.
  </li>
  <li>
   SME on the Digital Marketing Tools such as of Digital Marketing technologies and tools such as search engine optimization (SEO), search engine marketing (SEM), content marketing, influencer marketing, content automation, campaign marketing, data-driven marketing and e-commerce marketing, social media marketing, social media optimization, e-mail direct marketing is required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience of managing large programs, preferably delivering large enterprise-based applications built using Adobe Experience Cloud products and solutions with overall 15-18+ years of experience.
  </li>
  <li>
   Experience in Waterfall and Agile Scrum based delivery of engagements.
  </li>
  <li>
   High attention to detail, planning, thoroughness, innovative thinker
  </li>
  <li>
   A bachelor&rsquo;s degree in engineering
  </li>
  <li>
   Knowledge and understanding of Digital Marketing technologies/platforms, toolsets and trends is required.
  </li>
  <li>
   Experience in delivering engagements using Adobe Experience Cloud solutions namely Adobe Analytics, Adobe Target, Adobe Experience Manager, Adobe Campaign, Audience Manager and Adobe Experience Platform.
  </li>
  <li>
   Excellent problem-solving skills, with a demonstrated ability to identify issues, risks, solve them quickly and well, and know when to rely on internal resources to assist.
  </li>
  <li>
   Strong conflict resolution skills, superb organizational skills to be able to coordinate complicated projects.
  </li>
  <li>
   Excellent knowledge and control on project commercials
  </li>
  <li>
   Ability to influence and interact with all levels of internal and external customers.
  </li>
  <li>
   Good at prioritization and time management, and has excellent follow through skills.
  </li>
  <li>
   Exceptional team building and team management skills, with proven experience of managing teams in an international environment.
  </li>
  <li>
   Solid understanding of one of the following: Web Content management solutions and processes, Online Analytics solutions, Digital Marketing Campaign solutions
  </li>
  <li>
   Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practices.
  </li>
  <li>
   Experience with creating proposals and presenting offers in response to RFPs and/or RFIs.
  </li>
  <li>
   Outstanding verbal and written communication skills.
  </li>
  <li>
   Having worked in South East Asia market will be an added advantage
   <br/>
   <br/>
  </li>
 </ul>
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 <br/>
 <br/>
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>


AGCO Corporation

<div><div><div><p>Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.</p></div><div><p>
The Service Delivery Manager is responsible for supporting &amp; managing the delivery and support of the managed services provider(s). This role ensures that AGCO DT Services operate efficiently, meet SLAs, and provide a satisfactory user experience and service excellence. The Service Delivery Manager oversees the provision of support services, maintains high levels of customer satisfaction, and promotes continuous improvement in service performance.</p></div><p></p><div><p><b><br>
Your Impact</b></p></div><div><ul><li><p>
Service Management: Oversee the delivery of application support services, ensuring compliance with service level agreements (SLAs) and performance standards. Manage client expectations and ensure high levels of customer satisfaction</p></li></ul></div><div><ul><li><p>
Vendor/Partner Management: Manage relationships with third-party vendors and service providers, ensuring they deliver high-quality services and meet contractual obligations. Include managing vendor relationships in a managed services context</p></li></ul></div><div><ul><li><p>
Incident Management: Accountable for application-related incidents and problems, ensuring minimal disruption to client operations. Focus on proactive incident management and root cause analysis</p></li></ul></div><div><ul><li><p>
Stakeholder Communication &amp; Engagement: Act as the primary point of contact for stakeholders, providing regular updates on service performance and addressing any concerns or issues. Manage client relationships and ensure alignment with client business needs.</p></li></ul></div><div><ul><li><p>
Reporting and Analysis: Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions. Include reporting to clients and ensuring transparency in service delivery,and accountable for Service Delivery Metrics for applications in scope</p></li></ul></div><p></p><div><p><b><br>
Your Experience and Qualifications</b></p></div><div><ul><li><p>
Bachelor's degree or higher in computer science, information Systems, or related field.</p></li></ul></div><div><ul><li><p>
Proven experience as a Service Delivery Manager or in a similar role, with a focus on Application Support and vendor management.</p></li></ul></div><div><ul><li><p>
Experience with global or offshore AMS delivery models.</p></li></ul></div><div><ul><li><p>
Ability to manage multiple priorities and work effectively in a fast-paced environment.</p></li></ul></div><div><ul><li><p>
Experience with ITIL or other service management frameworks will be an advantage, Familiarity with enterprise applications such as SAP, Oracle, Salesforce and Customer Applications</p></li></ul></div></div><p></p><div><div><p><b><br>
Your Benefits</b></p></div><div><ul><li><p>
GLOBAL DIVERSITY &ndash; Diversity means many things to us, different brands, cultures, nationalities, genders, generations &ndash; even variety in our roles. You make us unique!</p></li></ul></div><div><ul><li><p>
ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.</p></li></ul></div><div><ul><li><p>
POSITIVE IMPACT &ndash; Make it personal and help us feed the world.</p></li></ul></div><div><ul><li><p>
INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence &ndash; and work alongside teams of people worldwide who share your enthusiasm</p></li></ul></div><div><ul><li><p>
MAKE THE MOST OF YOU &ndash; Benefits include health care and wellness plans and flexible and virtual work option&hellip;&hellip;&hellip;.</p></li></ul></div><div><p><br>
</p><p><b>Your Workplace</b></p></div><div><p>
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.</p></div><p></p><div><p><b><br>
Join us as we bring agriculture into the future and apply now!</b></p></div><div><p>
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.</p></div><p></p><div><p><b><br>
AGCO is proud to be an Equal Opportunity Employer</b></p></div></div></div>

Service Delivery Manager

Arpatech (Pvt.) Ltd

<p>We are seeking a Service Delivery Manager / Key Account Manager to manage international corporate clients, ensuring smooth operations, SLA compliance, and strong customer relationships. The role requires close coordination with internal teams, OEMs, and procurement stakeholders, along with data analysis and catalog management.</p><p>Role and Responsibilities:</p><ul><li>Build and maintain strong relationships with client stakeholders.</li><li>Ensure all Service Level Agreements (SLAs) are met; analyze and report breaches with corrective actions.</li><li>Conduct risk analysis across customer operations and recommend solutions.</li><li>Prepare and deliver quarterly/semi-annual business reviews with clients.</li><li>Coordinate with procurement teams, OEMs, and manufacturers to fulfill client requirements.</li><li>Manage catalog updates (pricing, product specifications, EOL products) and design customer-specific catalogs globally/regionally.</li><li>Drive customer requirements internally across operations, catalog, and supply chain teams. Identify and share new sales opportunities with the commercial team.</li><li>Generate and present reports from customer data (monthly, quarterly, yearly).</li></ul><p>Requirements:</p><ul><li>Bachelor&rsquo;s degree required; MBA is a plus.</li><li>3+ years&rsquo; experience in Customer Service, Account Management, or Service Delivery. Experience in the IT Hardware industry and handling international clients is preferred. Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to work under pressure with a proactive, problem-solving mindset.</li><li>Flexible to work in 3:00 PM &ndash; 12:00 AM PKT (Mon&ndash;Fri) shift</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Confidential

<div>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  We are seeking an experienced Recruitment Delivery Manager to oversee and drive the execution of search mandates for senior and executive-level positions. The role requires a strong balance of operational excellence, client management, and team leadership to ensure timely, high-quality delivery across multiple mandates. The Recruitment Delivery Manager will serve as a trusted partner to consultants, clients, and candidates, ensuring seamless delivery of the full recruitment lifecycle.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Delivery Management
 </p>
 <ul>
  <li>
   Manage the end-to-end delivery of executive search mandates from assignment briefing to candidate onboarding.
  </li>
  <li>
   Coordinate with consultants and research teams to define search strategies, shortlist candidates, and ensure timely execution.
  </li>
  <li>
   Monitor progress of all active mandates, proactively addressing challenges and bottlenecks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Client Engagement
 </p>
 <ul>
  <li>
   Act as a delivery partner alongside consultants in client meetings, providing updates on candidate pipeline and market mapping.
  </li>
  <li>
   Ensure client satisfaction by delivering consistent progress reports and maintaining a high-quality candidate experience.
  </li>
  <li>
   Build long-term relationships with clients through reliable execution and delivery excellence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Team Leadership
 </p>
 <ul>
  <li>
   Lead, coach, and mentor a team of researchers, associates, and delivery consultants.
  </li>
  <li>
   Allocate resources effectively across multiple mandates to optimize efficiency.
  </li>
  <li>
   Drive a performance culture that emphasizes accountability, quality, and speed.
  </li>
  <li>
   Operational Excellence
  </li>
  <li>
   Implement best practices and process improvements across search delivery.
  </li>
  <li>
   Ensure compliance with firm policies, confidentiality standards, and regulatory requirements.
  </li>
  <li>
   Leverage recruitment tools, databases, and digital platforms to enhance search outcomes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Market Intelligence
 </p>
 <ul>
  <li>
   Stay updated on industry trends, talent availability, and competitive intelligence to enhance search strategy.
  </li>
  <li>
   Provide market insights to clients and consultants to support informed hiring decisions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Candidate Profile
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 7+ years&rsquo; experience in recruitment, executive search, or talent acquisition, with a focus on senior/executive-level hiring.
  </li>
  <li>
   Proven track record in managing multiple recruitment projects simultaneously with successful delivery outcomes.
  </li>
  <li>
   Strong leadership skills with experience in managing and developing recruitment delivery teams.
  </li>
  <li>
   Excellent communication and stakeholder management skills, with the ability to engage confidently with senior executives and clients.
  </li>
  <li>
   Highly organized, detail-oriented, and capable of thriving in a fast-paced, deadline-driven environment.
  </li>
  <li>
   Proficient in recruitment technology platforms, CRMs, and research tools.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business, Human Resources, or related field; advanced degree or HR certifications are a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Recruitment Delivery Manager

Parsons

<div><p>In a world of possibilities, pursue one with endless opportunities. Imagine Next!
</p><p></p><p>When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We&rsquo;ve got what you&rsquo;re looking for.
</p><p></p><p><b>Job Description:
</b></p><p>Parsons is looking for a highly experienced <b>Landside Delivery Manager - Water </b>to lead the execution of all landside infrastructure components on a major airfield development project.
</p><p></p><p>This leadership role is responsible for ensuring the successful planning, coordination, and delivery of roads, parking, public transport interfaces, utilities, site logistics, and related infrastructure.
</p><p></p><p>The ideal candidate will bring 20 years of experience in delivering large-scale civil and infrastructure projects, with a strong background in stakeholder coordination, construction management, and delivering within operational or highly regulated environments such as airports or transport hubs.
</p><p></p><p><b>What You&rsquo;ll Be Doing:
</b></p><ul><li>Oversee the construction and delivery of all landside works, including roadways, interchanges, drop-off zones, public transport facilities, parking areas, pedestrian zones, and enabling infrastructure.
</li><li>Ensure alignment with overall project schedule, quality standards, and safety requirements.
</li><li>Coordinate phasing and integration with airside and terminal components to support seamless airport operations.
</li><li>Manage construction activities through all stages &mdash; from mobilization and early works through to handover and commissioning.
</li><li>Review and approve method statements, shop drawings, material submittals, and inspection test plans (ITPs) for landside works.
</li><li>Monitor site progress, address construction challenges, and implement corrective actions as required.
</li><li>Act as the primary interface with contractors, consultants, government authorities, utility providers, and airport operations teams for all landside-related matters.
</li><li>Manage permits, approvals, and No Objection Certificates (NOCs) in coordination with relevant regulatory bodies.
</li><li>Ensure effective communication and coordination across disciplines to manage design and construction interfaces.
</li><li>Oversee site logistics, access planning, traffic management, and temporary works to maintain operational continuity.
</li><li>Enforce adherence to health, safety, and environmental (HSE) standards across all landside work zones.
</li><li>Identify delivery risks and implement proactive mitigation strategies to maintain progress and compliance.
</li><li>Lead progress meetings, coordination workshops, and interface resolution sessions.
</li><li>Prepare and present progress reports, KPI dashboards, and risk registers to senior management and client representatives.
</li><li>Mentor and manage a multidisciplinary team of engineers, inspectors, and coordinators.
</li></ul><p></p><p><b>What Required Skills You&rsquo;ll Bring:
</b></p><ul><li>Bachelor&rsquo;s degree in Civil Engineering, Construction Management, or related field.
</li><li>Minimum 20 years of experience in infrastructure and civil project delivery.
</li><li>Demonstrated leadership in managing complex landside or transportation infrastructure works, preferably within airport environments.
</li><li>Strong technical understanding of roads, utilities, pavements, traffic management, and urban infrastructure.
</li><li>Proven ability to manage large-scale construction contracts, interface complexity, and multiple stakeholder expectations.
</li><li>Familiarity with regional authority standards and international best practices in civil works delivery.
</li><li>Proficient in Primavera P6, MS Project, and construction management tools.
</li><li>Strong communication, leadership, and problem-solving skills.
</li><li>PMP or equivalent project management certification is preferred.
</li><li>Prior experience on airport landside projects (e.g., drop-offs, APMs, public transport hubs) is highly desirable.
</li><li>Knowledge of sustainable mobility and smart infrastructure integration.
</li><li>Experience coordinating with government authorities and transport agencies.
</li><li>Fluency in Arabic is a plus.
</li></ul><p></p>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
<p></p><p>We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
</p><p></p><p>Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</p></div>

Landside Delivery Manager

Inter Prompt Global

<p><b>Core Purpose: </b></p><p>Owns the delivery performance of services, ensuring SLA/KPI compliance, service governance, risk control, and client satisfaction. Acts as the operational bridge between clients, internal teams, and partners, driving excellence in IT service delivery across global accounts.</p><p><b>Responsibilities</b></p><p><b>1. Service Governance &amp; Client Engagement</b></p><ul><li>Lead Monthly/Quarterly Service Reviews with clients, presenting SLA dashboards, incident trends, and improvement plans.</li><li>Maintain governance frameworks for each account &mdash; ticket performance, resource utilization, risk registers, and service roadmaps.</li><li>Partner with Client Success Managers to ensure service performance aligns with client expectations.</li></ul><p><b>2. Operational Oversight</b></p><ul><li>Govern daily service delivery operations across accounts (Hands &amp; Feet dispatch, field services, infra rollouts, support).</li><li>Ensure SLA/KPI compliance across incidents, requests, and problem management.</li><li>Oversee knowledge base usage, playbooks, and escalation workflows.</li></ul><p><b>3. Escalation &amp; Risk Management</b></p><ul><li>Act as escalation bridge between client stakeholders, engineers, and internal finance/ops teams.</li><li>Lead incident reviews, drive root-cause analysis (RCA), and ensure corrective/preventive actions are implemented.</li><li>Proactively identify risks (capacity, resource, compliance) before they impact service delivery.</li></ul><p><b>4. Resource &amp; Vendor Coordination</b></p><ul><li>Coordinate resource allocation with internal teams and global partner networks.</li><li>Manage subcontractors/vendors for service delivery, ensuring compliance and SLA performance.</li><li>Balance resource load between steady-state delivery and project activities.</li></ul><p><b>5. Reporting &amp; Financial Alignment</b></p><ul><li>Provide structured reporting: weekly/monthly dashboards, SLA trends, cost vs budget, margin tracking.</li><li>Support commercial teams in identifying service improvement opportunities tied to renewals or expansions.</li><li>Monitor service profitability &mdash; utilization, field travel, penalties, and cost leakage.</li></ul><p><b>6. Continuous Service Improvement (CSI)</b></p><ul><li>Drive ongoing improvement initiatives &mdash; automation, process refinement, knowledge management.</li><li>Benchmark against industry best practices (ITIL, ISO, client requirements).</li><li>Promote a culture of proactive service delivery and operational excellence.</li></ul><p><b>Mandatory Requirements:</b></p><ul><li>8&ndash;10 years of experience in <b>IT service delivery governance</b>, with 5+ years in SLA-driven environments.</li><li>Proven record of managing enterprise client accounts across multiple regions.</li><li>Strong knowledge of ITIL processes (incident, problem, change, request).</li><li>Demonstrated capability in escalation management and RCA/SIP.</li><li>Excellent communication and client-facing presentation skills.</li><li>Ability to coordinate cross-functional and multi-vendor teams</li></ul><p><b>Preferred Requirements:</b></p><ul><li>ITIL Intermediate/Expert certification.</li><li>Experience with enterprise ITSM platforms (ServiceNow, Remedy, Jira Service Management).</li><li>Familiarity with dispatch/field engineering models and global subcontractor networks.</li><li>Financial acumen &mdash; understanding of cost, margin, and commercial levers.</li><li>Prior experience with global IT services/consulting companies.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

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