delivery manager

geidea

<div>
 
 Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 
 www.geidea.net
 
 
 
 
 
 
 To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"
 
 
 
 
 
 
 Job purpose:
 
 
 
 Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 
 Plan and Coordinate Delivery:
 
 Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines.
 </li>
 <li>
 
 Release Management:
 
 Plan and coordinate release activities and resources to ensure successful release delivery.
 </li>
 <li>
 
 Stakeholder and Customer Relationships:
 
 Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration.
 </li>
 <li>
 
 Progress Monitoring and Reporting:
 
 Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions.
 </li>
 <li>
 
 Deadlines:
 
 Ensure that the product is delivered within agreed deadlines.
 </li>
 <li>
 
 Product Delivery Planning:
 
 Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle.
 </li>
 <li>
 
 Performance Metrics:
 
 Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics.
 </li>
 <li>
 
 Risk Management
 
 : Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues.
 </li>
 <li>
 
 Customer Feedback Analysis:
 
 Analyse customer feedback and use insights to continuously improve the product delivery process.
 </li>
 </ul>
 
 
 
 
 
 Must have technical/professional qualifications:
 
 
 <ul>
 <li>
 
 Experience:
 
 8-10 years of delivery experience in the payment services and card issuing industry.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science or an equivalent field.
 </li>
 <li>
 
 Product Delivery and Agile Methodology:
 
 Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as DevOps, Scrum, and SAFe framework.
 </li>
 </ul>
 
 
 
 
 
 Industry Knowledge:
 
 In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, eCommerce, Bank/Acquiring).
 
 <ul>
 <li>
 Fintech &amp; banking sectors experience is must.
 </li>
 <li>
 
 Our values guide how we think and act - They describe what we care about the most
 
 </li>
 <li>
 
 C
 
 ustomer first - It&rsquo;s embedded in our design thinking and customer service approach
 </li>
 <li>
 
 O
 
 pen - Openness allows us to constantly improve and evolve
 </li>
 <li>
 
 R
 
 eal - No jargon and no excuses!
 </li>
 <li>
 
 B
 
 old - Constantly challenging ourselves and our way of thinking.
 </li>
 <li>
 
 R
 
 esilient &ndash; If we fail, we bounce back stronger than before.
 </li>
 <li>
 
 C
 
 ollaborative - We know that we can achieve a lot more as a team.
 </li>
 </ul>
 
 We are changing lives by constantly striving for a better solution.
 
 
 
</div>

Agile Delivery Manager

Progressive Leasing

<div>Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we&rsquo;ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. 
We are currently hiring a Senior Delivery Manager to help grow our company and ensure our mission is achieved!
This role is work from home position and can be performed remotely anywhere in the continental US or in one of our corporate locations in Utah, Arizona or Colorado
Employee Value Proposition (EVP) : PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: Prog Tech is the driving force behind our company&rsquo;s technological evolution. We are passionate problem solvers and technical experts, working together to deliver impactful solutions. We pride ourselves on craftsmanship, continuous improvement, and collaboration. Our culture encourages experimentation, learning from failures, and delivering meaningful outcomes.
YOU ARE:
A technically fluent delivery manager who operates at the team level &mdash; close to the work, the risk, and the engineers doing both. You understand the full software development lifecycle, from planning through delivery. You build systems that create predictability, surface risk early, and protect delivery integrity. You influence engineers, product managers, and stakeholders through structure, data, and clear framing.
You are comfortable operating in ambiguity. When dependencies slip, scope pressure mounts, or execution variability surfaces, your instinct is to model the impact, structure the options, and reset expectations with clarity.
You are equally at home in flow-based, service-oriented environments where work is continuous and interrupt-driven as you are in iteration-based teams. You understand that delivery discipline looks different depending on the team operating model, and you adapt your approach accordingly without losing rigor.
You treat AI tools as force multipliers for delivery work by using them to draft communications, model trade-offs, accelerate backlog synthesis, and generate operational artifacts faster than manual methods allow. You have a point of view on where AI augments delivery rigor versus where it creates false confidence, and you apply that judgment deliberately.
YOUR DAY-TO-DAY:
Delivery System Operations
<ul><li>Maintain and improve delivery visibility across complex, dependency-heavy work by tracking cross-team blockers, integration risks, and upstream/downstream exposure
</li><li>Model the impact of scope changes, timeline shifts, and capacity constraints by presenting structured options with clear trade-offs to decision-makers
</li><li>Drive backlog readiness discipline, ensuring work entering execution is well-defined and dependency-mapped before it starts
</li><li>Identify and actively manage delivery risk through surfacing issues proactively, quantifying impact, and framing resolution paths for engineering and product leadership
</li><li>Maintain and improve delivery operating norms that reduce rework, carryover, and execution variability over time
</li><li>Leverage AI tooling to accelerate operational work, including status synthesis, risk narrative generation, and backlog readiness summarization, while maintaining human judgment on prioritization and stakeholder framing decisions.
</li></ul>Influence and Stakeholder Management
<ul><li>Influence engineer and product manager behavior through structure and data by driving accountability and shared clarity on delivery commitments
</li><li>Frame delivery trade-offs clearly by presenting structured options with explicit implications on timeline, quality, and capacity
</li><li>Partner with Product Managers to enforce readiness standards and protect delivery integrity when scope pressure mounts
</li><li>Communicate delivery feasibility and confidence clearly to the engineering team and partnering Project Managers by providing early warning when assumptions change and surfacing recovery options when they do
</li><li>Socialize production release schedules in advance with the development team, Product Manager, and relevant change advisory processes ensuring the team is prepared for releases
</li></ul>Technical Fluency
<ul><li>Maintain working fluency in the technical systems your team supports through a solid understanding of integration surfaces, API dependencies, and release risk in context
</li><li>Coordinate across engineering, QE, architecture, and platform teams to manage cross-functional dependencies and resolve blockers at the right level
</li><li>Apply delivery metrics (i.e. cycle time, throughput, carryover, predictability) as operational signals that drive structural change in how the team works
</li></ul>Service-Oriented Team Operations
<ul><li>Manage a Kanban-based delivery system for a team handling a mix of planned work and high-priority operational demand
</li><li>Balance intake discipline with responsiveness by maintaining flow efficiency while protecting planned delivery commitments from reactive work pressure
</li><li>Model WIP impact and context-switching costs to protect team throughput and focus
</li><li>Maintain and improve intake and triage processes that bring structure to interrupt-driven work without creating bureaucratic overhead
</li><li>Monitor Kanban flow metrics (i.e. lead time, cycle time, and queue depth) to identify bottlenecks and maintain healthy throughput
</li><li>Coordinate with dependent teams and platform consumers to maintain demand visibility and set clear expectations proactively
</li></ul>Iteration-Based Team Operations
<ul><li>Manage sprint cadence and iteration health across one or more engineering teams with a focus on commitment reliability and sprint goal integrity
</li><li>Enforce sprint entry discipline by ensuring stories meet sizing and readiness standards before planning begins, and holding the line when they don&rsquo;t
</li><li>Track and improve sprint predictability using carryover, velocity trends, and planning accuracy as signals to adjust how the team operates
</li><li>Manage scope pressure during active sprints through modeling the impact of additions or changes and presenting clear trade-off options to the Product Manager before commitments shift
</li><li>Maintain cross-sprint dependency visibility across teams or workstreams, identifying what is at risk and when
</li><li>Run retrospectives as structured operational reviews by identifying systemic delivery friction and driving follow-through on changes
</li></ul>YOU&rsquo;LL BRING:
<ul><li>5 to 7 years of delivery management experience embedded within software engineering teams in a fintech or similarly regulated, technically complex environment
</li><li>Demonstrated ability to influence engineer and product manager behavior through structure, data, and clear framing
</li><li>Proven experience building or materially improving delivery systems: reducing carryover, improving commitment reliability, or increasing planning quality through structural changes
</li><li>Experience modeling delivery trade-offs and presenting structured options to leadership
</li><li>Deep SDLC fluency, including integration complexity, release management, dependency modeling, and cross-team coordination
</li><li>Strong working knowledge of Jira for dependency tracking, delivery modeling, and operational insight
</li><li>Comfort operating in API-heavy, integration-dependent backend environments where delivery risk lives in the connections between systems
</li><li>Prior experience managing Kanban-based teams in service-oriented or platform engineering environments
</li><li>Demonstrated use of flow metrics (i.e. lead time, cycle time, WIP) as day-to-day operational tools for managing team health and throughput
</li><li>Demonstrated use of AI-assisted tooling (LLMs, AI-augmented Jira workflows, or similar) to improve delivery throughput, reduce coordination overhead, or accelerate artifact generation with the discernment to know when AI output requires human review before it reaches stakeholders.
</li><li>Calm, structured approach to ambiguity and able to reset expectations and protect delivery integrity when plans change
</li><li>Strong written and verbal communication skills, including the ability to frame engineering consequences clearly for non-technical stakeholders
</li><li>Bachelor&rsquo;s degree or equivalent experience
</li></ul>YOU MIGHT ALSO HAVE:
<ul><li>Prior experience managing sprint-based teams, including planning discipline, Definition of Ready enforcement, and iteration health management
</li><li>Working knowledge of CI/CD pipelines, deployment infrastructure, or cloud services sufficiently enough to understand release risk and coordinate across platform teams
</li><li>Experience coordinating across both iterative (sprint-based) and continuous-flow (Kanban) teams within the same organization
</li><li>Familiarity with ServiceNow or similar change management tooling in a governed release environment
</li><li>Experience supporting offshore or distributed engineering teams with uneven execution maturity
</li><li>Agile, Scrum, or Kanban certification (CSM, PSM, KMP, or equivalent)
</li></ul>WE OFFER:
<ul><li>Competitive Compensation
</li><li>Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
</li><li>Company Matched 401k
</li><li>Paid Time Off + Paid Holidays + Paid Volunteer Hours
</li><li>Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
</li><li>Employee Stock Purchase Program
</li><li>Tuition Reimbursement
</li><li>Charitable Gift Matching
</li><li>Job required equipment and services
</li></ul>Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.</div>

Senior Delivery Manager (Remote)

MEDecision

<div>Description: 
We&rsquo;re looking for our next bold leader &ndash; a Solutions Delivery Manager, Senior &ndash; to join our quest to provide market-transforming solutions for businesses, care teams and consumers to interactively manage health and care.
At Medecision, you&rsquo;ll have the chance to work with people that have incredible intellect, who are hard-wired for problem-solving. You&rsquo;ll also know that you&rsquo;re making a real difference, and not just in some abstract, corporate-mission-statement kind of way. We&rsquo;re working with companies that touch millions of lives every day, maybe even saving a few along the way. Each person contributes uniquely to our mission and our ability to raise the level of experience we provide to all our customers and colleagues. The role of Solutions Delivery Manager, Senior is no different, and in fact, plays a key role in our journey to innovate solutions that solve real problems for our clients. 
What We're Looking For 
To be successful at Medecision the Solutions Delivery Manager, Senior will understand what a customer centric organization entails and be able to infuse that ideology in your contributions. On a given day this role oversees the end-to-end implementation of technology and business solutions, bridging the gap between clients, stakeholders, and technical teams to ensure projects are delivered on time, within scope, and on budget while maximizing business value and user adoption. The ideal candidate will bring a strong foundation in quality assurance combined with proven solutions delivery experience and emerging knowledge of AI technologies.
Requirements: 
Duties and Responsibilities 
<ul><li>Project &amp; Solutions Delivery</li><li>Manage the complete project lifecycle from planning and resource allocation through execution, testing, deployment, and post-implementation support</li><li>Lead multiple concurrent projects of varying complexity, ensuring alignment with strategic business objectives</li><li>Develop and maintain comprehensive project plans, timelines, and deliverables</li><li>Establish and enforce quality standards across all project phases and deliverables</li><li>Drive process optimization and continuous improvement initiatives across delivery practices</li></ul><ul><li> 
Stakeholder &amp; Change Management</li><li>Serve as the primary liaison between clients, executives, technical teams, and end users</li><li>Develop and execute organizational readiness strategies, including communications plans and training programs</li><li>Manage stakeholder expectations through clear, consistent communication of project progress, risks, and outcomes</li><li>Lead change management initiatives to ensure successful adoption of new systems and processes</li><li>Create and deliver executive-level presentations and status reports</li></ul><ul><li> 
Quality Assurance &amp; Risk Management</li><li>Leverage QA expertise to ensure rigorous testing protocols and quality gates throughout the delivery lifecycle</li><li>Identify project risks and dependencies early, developing comprehensive mitigation strategies</li><li>Proactively remove operational and tactical impediments to project success</li><li>Conduct data validation and system compliance checks to ensure accuracy and integrity</li><li>Establish metrics and KPIs to measure solution effectiveness and user adoption</li></ul><ul><li> 
Financial &amp; Resource Management</li><li>Manage project budgets, track resource utilization, and optimize costs</li><li>Forecast resource needs and coordinate allocation across multiple initiatives</li><li>Provide financial reporting and variance analysis to leadership</li></ul><ul><li> 
Team Leadership &amp; Development</li><li>Mentor and guide team members, fostering collaboration and professional growth</li><li>Promote knowledge sharing and best practices across the organization</li></ul><ul><li> 
Other</li><li>Follow and comply with all security policies and procedures established by the organization, including adherence to HIPAA and HITRUST regulations</li><li>Complete other duties as assigned</li><li>Applicants must be authorized to work for any employer in the US. This position does not offer sponsorship for employment visas.</li></ul> 
WHAT YOU&rsquo;LL BRING 
Education and Experience 
<ul><li>Experience</li><li>Minimum 3+ years of Quality Assurance experience in a software or technology environment</li><li>Minimum 4+ years of Solutions Delivery Manager experience or equivalent project/program management role</li><li>Demonstrated success managing complex, enterprise-level implementation projects</li><li>Proven experience with the full Software Development Life Cycle (SDLC)</li><li>Experience developing and executing training programs and end-user enablement strategies</li><li>Background in business systems analysis and process optimization</li></ul><ul><li> 
Technical Knowledge</li><li>Deep understanding of Agile, Scrum, Waterfall, and hybrid project management methodologies</li><li>Strong knowledge of QA methodologies, testing strategies, and quality frameworks</li><li>Working knowledge of AI technologies and their application in business solutions (e.g., AI-driven automation, machine learning integration, intelligent systems)</li><li>Proficiency with project management tools (e.g., Jira, SmartSheet, Microsoft Project, Visio)</li><li>Experience with data analytics, data validation, and reporting tools</li><li>Familiarity with business systems and enterprise software platforms</li></ul><ul><li> 
Education &amp; Certifications</li><li>Bachelor's degree in Computer Science, Business Administration, Engineering, or related field</li><li>Preferred: Master's degree in related field</li><li>Preferred: Professional certifications such as: Project Management Professional (PMP); PMI Agile Certified Practitioner (PMI-ACP); Lean Six Sigma (Green Belt or higher); Scrum Master (CSM) or other Agile certifications</li></ul></div>

Solutions Delivery Manager, Senior

Muller's Solutions

<div>M&uuml;ller&rsquo;s Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations.
Key Responsibilities:
Take full responsibility for the overall delivery of the ServiceNow platform services, encompassing:<ul><li>
Continuous operations and support, ensuring the platform is always available, reliable, and performing optimally to meet organizational needs.</li><li>
Enhancements driven by the backlog, prioritizing and implementing improvements and new features that align with business objectives and user feedback.</li><li>
Coordination of releases and deployments, managing schedules, resources, and communication to guarantee smooth transitions and minimal disruption.</li></ul>
Serve as the main escalation point and decision-maker for delivery-related issues, ensuring that:<ul><li>
Problems are resolved quickly through effective troubleshooting, root cause analysis, and engagement with relevant teams.</li><li>
Risks are effectively controlled by proactively identifying potential issues and implementing mitigation strategies.</li><li>
Delivery obligations are fulfilled in accordance with agreed timelines, quality standards, and contract requirements.</li></ul>
Collaborate closely with stakeholders to:<ul><li>
Comprehend and prioritize demands, balancing competing needs to deliver maximum value to the organization.</li><li>
Question and verify requirements when necessary, ensuring clarity, feasibility, and alignment with strategic goals.</li><li>
Guarantee alignment between business objectives and platform capabilities, facilitating seamless integration and optimal use of ServiceNow features.</li></ul>
Provide strong leadership to the delivery teams, which include:<ul><li>
Technical consultants and developers, guiding them to apply best practices, innovate, and maintain high code quality.</li><li>
Business analysts, supporting requirement gathering, documentation, and communication between business and technical teams.</li><li>
QA and support personnel, ensuring thorough testing, issue identification, and responsive support services.</li></ul>
Lead delivery governance and uphold standards, ensuring:<ul><li>
Consistent development practices that adhere to organizational policies and industry standards.</li><li>
Controlled release processes that minimize risk, ensure quality, and provide clear documentation.</li><li>
Alignment to platform design and reuse principles, promoting efficient, maintainable, and scalable solutions.</li></ul>
Ensure quality and accountability across delivery, including:<ul><li>
Reviewing progress against commitments, conducting regular status meetings and reporting to stakeholders.</li><li>
Monitoring delivery KPIs and SLAs, analyzing performance data to identify trends and areas for improvement.</li><li>
Supporting issue resolution and performance improvement initiatives to enhance service quality and customer satisfaction.</li></ul>
Act as a trusted point of contact for stakeholders, capable of:<ul><li>
Representing technical and functional decisions clearly and effectively, bridging communication between business and IT teams.</li><li>
Managing expectations and resolving conflicts diplomatically to maintain positive relationships and project momentum.</li><li>
Standing behind delivery teams with confidence, advocating for resources, and providing guidance to overcome challenges.</li></ul>
Support continuous improvement of service delivery, including:<ul><li>
Identifying inefficiencies and bottlenecks through regular process reviews and feedback collection.</li><li>
Driving optimisation of processes and workflows to increase efficiency, reduce costs, and improve user experience.</li><li>
Promoting effective use of ServiceNow capabilities by encouraging adoption of new features, best practices, and ongoing training.</li></ul> 

Requirements 
7 to 10+ years of experience in Service Delivery, with extensive knowledge of ServiceNow
platforms, including:<ul><li>
In-depth understanding of various ServiceNow modules and features such as:</li><li><ul><li>
ITSM</li><li>
ITOM / CMDB</li><li>
HRSD / enterprise services</li><li>
CSM</li></ul></li></ul>
Capable of:<ul><li>
Confidently engaging with both technical teams and business stakeholders</li><li>
Critically evaluating requirements and assumptions when necessary</li><li>
Converting high-level requirements into actionable delivery strategies</li></ul>
Demonstrated experience in managing:<ul><li>
Multiple ServiceNow delivery streams, including operations and enhancements</li><li>
Backlog-driven development prioritization</li><li>
Cross-functional teams</li></ul>
Strong knowledge of:<ul><li>
Service delivery models and governance frameworks</li><li>
Management of SLAs and KPIs</li><li>
Release and change management procedures</li></ul>
Ability to:<ul><li>
Assertively participate in stakeholder discussions and justify delivery decisions</li><li>
Effectively support and represent delivery teams</li><li>
Maintain control in complex or high-pressure situations</li></ul>
Preferred Qualifications:<ul><li>
ITIL Foundation or higher certification</li><li>
ServiceNow Certified System Administrator or other relevant certifications</li><li>
Experience working with Agile methodologies and project management tools</li><li>
Familiarity with automation and workflow optimization within the ServiceNow platform</li></ul> 

Benefits 
1- Attractive Package.
2- Family Benefits.
3- Visa.
4-Air Tickets.</div>

ServiceNow Service Delivery Manager

LeQipe Services

Job SummaryLeQipe Services is seeking an experienced and results-driven Senior Service Delivery Manager to oversee service operations, client support performance, and operational delivery standards across the organization.This role is ideal for a professional who enjoys improving service quality, leading operational teams, and managing customer-focused delivery processes in a fast-paced business environment. The successful candidate will play a key role in strengthening operational efficiency, maintaining high client satisfaction levels, and ensuring consistent service delivery performance across multiple operational functions.We are looking for a proactive and organized leader with strong communication skills, operational management experience, and a passion for delivering exceptional customer experiences.What You'll Do<ul><li>Oversee daily service delivery and operational support activities</li><li>Manage client service workflows and operational coordination processes</li><li>Monitor service performance metrics and identify opportunities for operational improvement</li><li>Collaborate with internal departments to maintain efficient service delivery standards</li><li>Handle escalated client concerns and ensure timely issue resolution</li><li>Supervise operational teams and support workforce coordination activities</li><li>Prepare operational reports, performance summaries, and service updates for leadership</li><li>Improve operational procedures related to customer support and service management</li><li>Maintain accurate service documentation, operational records, and reporting data</li><li>Support onboarding, coaching, and operational training initiatives for service teams</li><li>Coordinate communication between clients and internal operational departments</li><li>Support continuous improvement initiatives related to operational efficiency and customer satisfaction</li></ul>Requirements<ul><li>5+ years of experience in service delivery management, operations management, customer support leadership, or client services</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and operational coordination abilities</li><li>Experience managing customer-facing workflows and service operations</li><li>Strong analytical, problem-solving, and leadership capabilities</li><li>Ability to manage multiple priorities in a fast-paced operational environment</li><li>Experience with CRM systems, reporting tools, and operational management platforms preferred</li><li>Degree or diploma in Business Administration, Operations Management, Customer Service, or related field preferred</li></ul>Why Work With UsAt LeQipe Services, we believe exceptional service delivery and operational excellence are essential to long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their careers.Our organization values professionalism, teamwork, customer satisfaction, and continuous improvement. You will have the opportunity to lead impactful service initiatives while working alongside experienced professionals in a growing business environment.الراتب المدفوع: ﷼١٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Senior Service Delivery Manager

Zifo

<div>**This is a hybrid role that will require regular presence on-site at the client location around Boston, MA**
**This role is not eligible for relocation assistance**
The Delivery Manager (DM) for Scientific Services is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the &lsquo;one hand to shake&rsquo; concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. 
Requirements 
 
Responsibilities<ul><li>
Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met</li><li>
Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs</li><li>
Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically</li><li>
Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective</li><li>
Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo</li><li>
Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements</li><li>
Customer Relationship Management &ndash; establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced</li><li>
CSAT assessment and management by implementing focused improvement plans</li><li>
Contribute to Business Development &ndash; Perform Account Mining, Support RFP/Pursuits</li><li>
People Management &ndash; Provide performance feedback on Zifo resources to the line managers</li><li>
Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements</li><li>
Bring in though leadership to the customer engagements by offering proactive insights into industrial trends</li><li>
Manage, motivate, and mentor cross-functional and enterprise project teams across the globe</li><li>
Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies</li><li>
Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority</li><li>
Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes</li></ul>
Required Skills<ul><li>
Demonstrated ability to build and develop relationships at all levels of a client / stakeholder</li><li>
Experience managing large scale ($5,000,000 +) programs and projects, preferably in a global setting</li><li>
R&amp;D Informatics Skills
</li><li><ul><li>Prior experience in Pharmaceutical or Biotech Research and Development industry</li><li>
Understanding of Drug Discovery &amp; Development processes</li></ul></li><li>
An Independent, Self-Motivated &amp; Results driven mentality</li><li>
Willingness &amp; ability to acquire quickly new Technical Skills &amp; Business Principles</li><li>
Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders</li><li>
Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project</li><li>
Analytical mindset and ability to thrive in ambiguities</li><li>
Outstanding communication skills both written and verbal</li><li>
Experience is making impactful presentations to D+ and C-Suite audiences</li><li>
Program Management skills
</li><li><ul><li>Managing a portfolio of projects</li><li>
Coordinating strategic road mapping</li><li>
Resource &amp; Effort Planning</li><li>
Project Planning &amp; Scheduling</li><li>
Scope &amp; Time Management</li><li>
Vendor Management</li><li>
Risk Assessment</li><li>
Cost/Benefit Analysis</li></ul></li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s/Master&rsquo;s degree or equivalent in Management or Life Sciences or IT field is mandatory</li><li>
Minimum 10 years of experience as a Business Technology Consultant/Project Manager</li><li>
Minimum 8 years of experience working with Customer/Client focused delivery model &amp; Global solution deployment, preferably in the pharmaceutical /Life sciences industry</li><li>
Active PMP / PgMP/Prince2 Certification</li><li>
Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization</li><li>
Expert in Project Management, SDLC types, people management</li><li>
Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies</li><li>
Consultative capabilities to convert business problems to opportunities</li><li>
Flexible in handling tactical issues as well as possess ability to think strategically</li><li>
Expert in crisis/problem management and willingness to get hands on to expedite problem resolution</li><li>
Function as a coach to the teams to improve collaboration and outcomes</li><li>
Possessing innovative mindset and have an eye for continuous improvement</li><li>
Experienced in managing large &amp; concurrent projects/programs</li></ul>
A successful Zifo-ite is<ul><li>
Independent, Self-Motivated &amp; Results driven</li><li>
Willing &amp; able to quickly acquire new Technical Skills &amp; Business Principles</li><li>
A critical thinker who possesses logical reasoning</li><li>
Curious and always looking for creative solutions to complex problems</li></ul> 
Benefits 
CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&amp;D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team&rsquo;s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.
We look for Science &ndash; Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a &ldquo;no doors&rdquo; policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda &ndash; technical competency and cultural adaptability.
We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
If you share these sentiments and are prepared for the atypical, then Zifo is your calling!
Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Delivery Manager- Scientific Services

Datamatics Global Services Ltd

<div>Position Title : Delivery Manager &ndash; Data, BI &amp; AI 
Experience Required: 6&ndash;8 Years (Should be open to Travel) 
Employment Type :Full-Time - Riyadh - Onsite 
 
Job Overview 
We are looking for an experienced Delivery Manager to lead the successful execution and delivery of Data, Business Intelligence (BI), and AI-driven projects. The ideal candidate will have a strong background in managing cross-functional technical teams, driving client engagement, ensuring project governance, and delivering scalable analytics and AI solutions within timelines and budget. 
The role requires a combination of project delivery expertise, stakeholder management, technical understanding, and operational leadership. 
 
Key Responsibilities<ul><li>
Lead end-to-end delivery of Data Engineering, BI, Analytics, and AI/ML projects.</li><li>
Manage project planning, execution, resource allocation, risk management, and delivery governance.</li><li>
Collaborate with business stakeholders, technical teams, architects, and clients to define project scope and delivery roadmap.</li><li>
Ensure successful implementation of data platforms, dashboards, reporting systems, predictive analytics, and AI solutions.</li><li>
Drive Agile/Scrum ceremonies and ensure timely sprint execution and milestone tracking.</li><li>
Monitor project KPIs, delivery quality, utilization, and customer satisfaction.</li><li>
Manage multiple concurrent projects while maintaining delivery excellence.</li><li>
Coordinate with engineering, QA, DevOps, cloud, and analytics teams for seamless project execution.</li><li>
Identify delivery risks, dependencies, and mitigation strategies proactively.</li><li>
Support pre-sales activities including solution discussions, estimations, project planning, and proposal reviews.</li><li>
Establish best practices for delivery management, documentation, reporting, and communication.</li><li>
Mentor team leads and project teams to improve execution efficiency and performance.</li></ul>
Required Skills &amp; Expertise<ul><li>
Proven experience delivering Data, BI, Analytics, and AI/ML projects.</li><li>
Strong understanding of:<ul><li>
Data Warehousing &amp; ETL</li><li>
Business Intelligence platforms</li><li>
Cloud Data Platforms</li><li>
AI/ML solution lifecycle</li><li>
Reporting &amp; Analytics frameworks</li></ul></li><li>
Experience working with tools/technologies such as:<ul><li>
Power BI, Tableau, Looker, or Qlik</li><li>
SQL &amp; Data Modeling</li><li>
Azure, AWS, or GCP</li><li>
Data Lakes / Data Warehouses</li><li>
AI/ML project coordination</li></ul></li><li>
Strong knowledge of Agile, Scrum, and project management methodologies.</li><li>
Excellent stakeholder management and client communication skills.</li><li>
Experience managing distributed or cross-functional technical teams.</li><li>
Ability to handle delivery escalations, priorities, and deadlines effectively.</li></ul>
Preferred Qualifications<ul><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, Data Science, or related field.</li><li>
PMP, Scrum Master, or Agile certifications are a plus.</li><li>
Exposure to enterprise-scale analytics or AI transformation projects is highly preferred.</li></ul>
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Delivery Manager (Data, BI & AI Projects)

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