delivery manager

MetLife

<div><div><div><div><div><div>Working Schedule
</div><div>Full-Time
</div></div><div><div>Work Arrangement
</div><div>Hybrid
</div></div><div><div>Relocation Assistance Available
</div><div>No
</div></div><div><div>Posted Date
</div><div>17-Feb-2026
</div></div><div><div>Job ID
</div><div>15400
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div></div><div><div><div><div><p><b>The Team You Will Join</b></p><p>
You will join MetLife&rsquo;s Technology organization, working at the intersection of business and technology to enable large-scale delivery across multiple teams and initiatives. The team is responsible for driving predictable execution, improving flow of value, and ensuring alignment across business and technology stakeholders delivering critical digital and transformation programs. This role plays a key part in strengthening enterprise delivery capabilities and supporting MetLife&rsquo;s Agile and digital transformation journey.</p><p></p><p><b><br>
The Opportunity</b></p><p>
The Delivery Manager is responsible for leading and coordinating large, complex delivery initiatives across multiple Agile teams, ensuring effective planning, execution, and delivery of business value. This role is essential to enabling end-to-end delivery, managing dependencies, risks, and releases, and ensuring alignment between strategy, priorities, and execution.</p><p></p><p><br>
This is an exciting opportunity to work closely with senior business and technology leaders, influence delivery outcomes at scale, and help mature Agile, DevOps, and delivery governance practices across the organization. The role has a direct impact on delivery predictability, execution discipline, and value realization.</p><p></p><p><b><br>
Success in This Role Requires</b></p><p>
Strong delivery leadership, excellent stakeholder management, and the ability to operate effectively in complex, fast-paced environments. You will collaborate closely with Product Management, Business Owners, System Architects, Engineering leaders, Scrum Leaders, and Product Owners in an environment where transparency, accountability, and continuous improvement are core to success.</p><p></p><p><b><br>
How You&rsquo;ll Help Us Build a Confident Future (Key Responsibilities)</b></p><p><b>
Lead</b></p><ul><li>Lead and coordinate delivery across multiple Agile teams within a delivery train or value stream</li><li>Facilitate key delivery ceremonies and execution cadences, including planning, synchronization, and reviews</li></ul><p><b>
Coordinate</b></p><ul><li>Coordinate cross-team dependencies, risks, and release readiness across the delivery landscape</li><li>Facilitate system-level demos, delivery syncs, and continuous improvement workshops</li></ul><p><b>
Manage</b></p><ul><li>Manage delivery-level risks, issues, and impediments, ensuring timely escalation and resolution</li><li>Ensure alignment between business priorities, roadmaps, backlogs, and delivery execution</li></ul><p><b>
Optimize</b></p><ul><li>Optimize flow of work and value delivery using delivery metrics, Kanban, and DevOps practices</li><li>Identify bottlenecks, delays, and systemic delivery challenges and drive corrective actions</li></ul><p><b>
Coach</b></p><ul><li>Coach teams and leaders on Agile and Lean delivery practices, fostering a culture of ownership and accountability</li><li>Support Scrum Leaders, Product Owners, and delivery teams in improving ways of working</li></ul><p><b>
Improve</b></p><ul><li>Drive continuous improvement through retrospectives, Inspect &amp; Adapt sessions, and data-driven insights</li><li>Support the adoption and maturity of Continuous Delivery and DevOps pipelines</li></ul><p></p><p><b><br>
What You Need to Succeed (Required Qualifications)</b></p><ul><li>Bachelor&rsquo;s degree in computer science, or a related discipline (or equivalent experience)</li><li>12+ years of professional experience, with strong experience in delivery management or Agile delivery environments</li><li>Hands-on experience working within scaled Agile or complex delivery models</li><li>Proven experience facilitating large-scale planning and coordinating delivery across multiple teams</li></ul><p></p><p><b><br>
Required / Preferred Certifications</b></p><ul><li>SAFe Scrum Master or equivalent</li><li>SAFe Release Train Engineer (RTE) certification (preferred)</li><li>SAFe Program Consultant (SPC), SAFe DevOps Practitioner (SDP), or equivalent Agile certifications are a plus</li></ul><p></p><p><b><br>
Tools, Frameworks &amp; Ways of Working</b></p><ul><li>Agile and Lean delivery frameworks (including SAFe)</li><li>Kanban and flow-based delivery metrics</li><li>DevOps and Continuous Delivery pipelines</li><li>Enterprise Agile planning and delivery tools</li></ul><p></p><p><b><br>
Additional Skills</b></p><ul><li>Experience delivering in large, complex enterprise environments</li><li>Strong facilitation, communication, and senior stakeholder engagement skills</li><li>Ability to manage ambiguity, analyze patterns, and drive execution-focused solutions</li><li>Experience working with distributed and offshore teams</li></ul><br>
<p></p>
</div></div></div></div></div><div><div><div><div><div><b>About MetLife</b><br>
<div></div>
<p>Recognized on Fortune magazine's list of the &quot;World's Most Admired Companies&quot; and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
</p><p></p><p>Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible. Join us!</p></div></div></div></div></div></div>

Delivery Manager

PepsiCo

<div>Overview:
<div>
Reporting to the Delivery Director, this role will lead the execution of the Delivery operations to become Faster, Stronger and Better. As an <b>Area Delivery Manager</b> you will drive activities to achieve cost targets and improve performance in the areas of service, efficiency, safety and capability.</div><div></div><div><br>
You will maintain positive employee relations while driving significant change. The<b> </b>Area Delivery Manager<b> </b>will oversee delivery in a single or multiple sales/Go-To-Market (GTM) location(s) within an assigned geography and will manage between 2-9 Delivery Team Leads who manage our frontline Drivers.</div><div></div><div><br>
You will partner with key stakeholders in various functions such as GTM, Sales and Warehouse to ensure local sites execute against delivery performance indicators such as, As Delivered as Scheduled (ADAS), Haul backs, Two-For-One, total OT hours, direct labor cost per case, and DOT Compliance.</div>
Responsibilities:
<ul><li>Provide leadership to Delivery Team Leads and Delivery Drivers with varying job responsibilities including logistics, distribution and customer service through effective cross functional communication</li><li>
Build and maintain strategic partnerships with customers and drive customer satisfaction through superior service and execution</li><li>
Ensure the team delivers volume and revenue results while managing costs</li><li>
Driving key performance indicators including; As Delivered as Scheduled (ADAS), Haul backs, Two-For-One, total OT hours, direct labor cost per case, and DOT Compliance.
</li><li>Direct and Support all delivery activities within a specific geographic area to deliver against operating and AOP commitments to the company.</li><li>
Identify and coordinate improvements in delivery operations within specific geographic area of division to meet cost objectives and performance standards.</li><li>
Evaluate local personnel capabilities, skills and resource alignment to ensure performance against objectives.</li><li>
Identify day-to-day operational issues and develop strategic solutions to drive towards short and long term performance goals.</li><li>
Establish clear performance and behavioral expectations for all employees, builds people capability through effective employee relations, hiring, training and communication for front-line hourly and salaried personnel.</li><li>
Support GTM escalations to resolve service issues.</li><li>
Provide input into customer service, ensures locations meet expectations.</li></ul><div><b>
Compensation and Benefits:</b></div><ul><li>
The expected compensation range for this position is between $80,200 - $134,250.<br>
</li><li>
Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.<br>
</li><li>
Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.<br>
</li><li>
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.<br>
</li><li>
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree (preferably in Supply Chain, Logistics, Operations Management, or similar field) or equivalent experience required</li><li>
A minimum of 3-6 years of delivery, logistics and/or transportation experience, preferably within the CPG industry in a DSD environment</li><li>
Strong analytical skills and demonstrated proficiency making data-driven decisions.</li><li>
Demonstrated progressive leadership in safety &amp; DOT compliance</li><li>
Strong influence management and communication skills, ability to gain organizational buy-inat all levels of an organization</li><li>
Strong leadership skills with the ability to get results through coaching, providing feedback, mentoring others,and lead a team-based approach to decision making</li><li>
Proven track record as an &ldquo;agent of change&rdquo;, with the ability to move quickly and bring a sense of urgency to the business</li><li>
A team player and strong relationship builder, both internally and externally, to achieve the necessary leadership and management initiatives</li><li>
Ability to work a flexible schedule including early morning and some weekends</li><li>
Must be willing and able to lift 40 lbs. periodically</li><li>
Proficient in Microsoft Suite applications</li><li>
This position is limited to persons with indefinite right to work in the United States</li><li>
Willing and able to travel within their defined geography on a regular basis</li></ul>
&gt;:
<div>
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.</div><div></div><div><br>
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</div><div></div><div><br>
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age.</div><div></div><div><br>
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law &amp; EEO is the Law Supplement documents. View PepsiCo EEO Policy.</div><div></div><div><br>
Please view our Pay Transparency Statement</div></div>

Area Delivery Manager

Planet

<div></div><div><div><div><div><div><div>remote type</div><div>
Onsite</div></div></div></div><div></div><div><div><div>
locations</div><div>
Dubai - United Arab Emirates</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 3 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR10871</div></div></div></div></div></div>
<br><div><div>About Us:</div><div>
Hoist Group by Planet is a leading Networking Technology partner within the EMEA branded Hospitality Sector, offering integrated solutions built around its core service proposition. This includes the design, procurement and building of complex IP Networks, and the layering of a suite of application including High Speed Internet Access, IPTV &amp; Casting over these networks. Our solution is backed up with 24x7x365 comprehensive support and a range of tools to enable our customers to extract the maximum value from their investments.</div><div>
In recent years, we have experienced significant growth, expanding our services and global presence. And with strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach further.</div><div></div><div>
Role Overview</div><div>
The Operations Delivery Manager plays a pivotal role in coordinating operational, procurement, financial, and project delivery activities across the region. This role ensures that business processes run smoothly, projects meet Hoist standards, and partnerships are strengthened to drive sustainable growth.</div><div></div><div>
What you will do:</div><div></div><div>
Operational Support</div><ul><li><div>
Collaborate closely with the Director of Operations to coordinate daily business activities and reporting.</div></li><li><div>
Ensure operational workflows are efficient and aligned with organizational objectives.</div></li></ul><div></div><div>
Procurement &amp; Logistics</div><ul><li><div>
Collaborate with the Procurement Manager in daily coordination and drive market solutions to accelerate procurement and logistics.</div></li><li><div>
Explore and implement improvements to enhance speed, efficiency, and reliability of procurement and logistics across the region.</div></li></ul><div></div><div>
Financial Coordination</div><ul><li><div>
Work closely with the Finance team to ensure timely payments to suppliers, distributors, and partners.</div></li></ul><div></div><div>
Reporting &amp; PMO Collaboration</div><ul><li><div>
Collaborate with the PMO Manager to prepare a reliable monthly forecast aligned with business expectations.</div></li><li><div>
Ensure timely and accurate reporting from both Projects and Procurement teams.</div></li></ul><div></div><div>
Sales Process Oversight</div><ul><li><div>
Review order documentation submitted by Sales to ensure alignment with Hoist standards and client requirements.</div></li><li><div>
Make firm decisions to accept or reject projects based on compliance with technical and business requirements.</div></li></ul><div></div><div>
Project Delivery Management</div><ul><li><div>
Oversee all projects deployed by IDC partners across the MEA region, ensuring timely delivery within budget and driving S2R acceleration.</div></li><li><div>
Deploy and execute Hoist projects as required to accelerate S2R.</div></li><li><div>
Prepare the required business report to be shared with project stakeholders and the Head of Operations.</div></li></ul><div></div><div>
Partnership Development</div><ul><li><div>
Conduct monthly meetings with IDC partners to strengthen business relationships.</div></li><li><div>
Explore the market to identify and onboard new qualified Installation partners who can add value to the business.</div></li></ul><div></div><div>
Licensing Oversight</div><ul><li><div>
Manage and control all internal and external licenses required for new projects.</div></li><li><div>
Ensure compliance with regulatory and organizational standards.</div></li></ul><div></div><div>
Who you are:</div><div></div><div>
Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree in engineering, Information Technology, or a related field (master&rsquo;s preferred).</div></li><li><div>
Minimum 7&ndash;10 years of experience in technical management, operations, or project delivery.</div></li><li><div>
Strong knowledge of procurement, logistics, and financial coordination.</div></li><li><div>
Proven experience in managing cross-functional teams and external partners.</div></li></ul><div></div><div>
Key Skills &amp; Competencies</div><ul><li><div>
Excellent communication and coordination skills across diverse teams.</div></li><li><div>
Strong decision-making and problem-solving abilities.</div></li><li><div>
Deep understanding of procurement, project management methodologies and standards.</div></li><li><div>
Ability to build and maintain strong business partnerships.</div></li><li><div>
Analytical and reporting skills to support business transparency.</div></li></ul><div></div><div>
Core Competencies</div><ul><li><div>
Leadership &ndash; Ability to guide teams and make firm business decisions.</div></li><li><div>
Collaboration &ndash; Skilled at working across departments and with external partners.</div></li><li><div>
Efficiency &ndash; Focused on streamlining processes and accelerating delivery.</div></li><li><div>
Compliance &ndash; Ensures adherence to standards, contracts, and licensing requirements.</div></li></ul><div></div><div>
Why Hoist Group by Planet?</div><div>
Hoist Group is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</div><div>
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.</div><div>
At Planet, we embrace a hybrid work model, with three days a week in the office.</div><div><br>
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.</div></div>
<br><div><p>About Us</p><p></p><div><div><div><div><div>
Company Background</div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

Operations Delivery Manager

Concentrix

<p></p><div><p>Job Title:
</p>Service Delivery Manager
<p></p><p>Job Description
</p>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
<br>
<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
<br>
<br>
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
<br>
<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
<br>
<br>
Join us and be part of this journey towards greater opportunities and brighter futures
<p><b>The Service Delivery Manager (SDM) </b>is responsible for driving client satisfaction, operational excellence, and team performance across customer engineering and support functions. Acting as the primary liaison between clients, internal teams, and stakeholders, the SDM ensures seamless delivery of services, alignment of technical execution with business objectives, and continuous improvement of processes. This role is both client-facing and operationally strategic, requiring strong relationship management, performance optimization, and leadership skills.
</p><p></p><p>The SDM embodies the Concentrix culture, modeling values and mentoring others to foster collaboration, accountability, and innovation.
</p><p></p><p><b>Key Responsibilities
</b></p><p><b>Client &amp; Stakeholder Engagement
</b></p><ul><li><p>Build strong client relationships and serve as the primary point of contact for assigned accounts.
</p></li><li><p>Manage client communications, ensuring timely resolution of concerns and effective conflict management.
</p></li><li><p>Lead client-facing meetings, including QBRs and monthly reviews, to communicate business needs, service outcomes, and improvement plans.
</p></li><li><p>Collaborate with stakeholders across HR, IT, Finance, and Compliance to ensure operational alignment and delivery excellence.
</p></li><li><p>Team &amp; Engineering Collaboration
</p></li><li><p>Partner with engineering teams and Cloud Solution Architects to align technical delivery with client requirements and business operations.
</p></li><li><p>Support workforce planning including onboarding, training, and professional development to build resilient, high-performing teams.
</p></li><li><p>Enable operational consistency across US and LATAM teams, ensuring technical excellence and scalability.
</p></li><li><p>Assist engineers in understanding client requirements and provide ongoing support post-onboarding.
</p></li></ul><p></p><p><b>Operational Excellence
</b></p><ul><li><p>Oversee business operations for customer support teams, ensuring seamless delivery and efficiency.
</p></li><li><p>Monitor and optimize KPIs, SLAs, and contractual obligations, consistently achieving or exceeding performance metrics.
</p></li><li><p>Drive operational reviews through daily stand-ups, weekly performance meetings, and executive reporting.
</p></li><li><p>Implement continuous improvement initiatives across workflows, escalation processes, and documentation.
</p></li><li><p>Manage risks and escalations proactively, ensuring timely resolution aligned with client expectations.
</p></li><li><p>Track and reduce costs while maintaining service quality and client satisfaction.
</p></li><li><p>Customer Satisfaction &amp; Culture
</p></li><li><p>Champion CSAT initiatives by seeking client feedback and developing action plans to improve satisfaction scores.
</p></li><li><p>Collaborate with teams to drive improvements in service delivery and customer experience.
</p></li><li><p>Model Concentrix culture by aligning actions and behaviors with organizational values.
</p></li><li><p>Mentor others to understand and embody the Concentrix culture.
</p></li></ul><p></p><p><b>Qualifications
</b></p><ul><li><p>Bachelor&rsquo;s degree in Business Administration, Operations Management, IT, or related field (preferred).
</p></li><li><p>5&ndash;7+ years of experience in service delivery, business operations, or project management within IT services or customer support environments.
</p></li><li><p>Proven expertise in KPI management, operational performance tracking, and business reporting.
</p></li><li><p>Strong communication skills (verbal and written), with fluency in English
</p></li><li><p>Excellent negotiation and presentation skills with the ability to influence at all organizational levels.
</p></li><li><p>Demonstrated leadership in managing large support or engineering teams and driving operational excellence.
</p></li><li><p>Experience collaborating with technical teams to align business operations with technical delivery.
</p></li><li><p>Proven ability to manage multiple client-focused projects in fast-paced, deadline-driven environments.
</p></li></ul><p></p><p>#WAH #WFH #LI-Remote
</p><p></p><p>Location:
</p>EGY Work-at-Home
<p></p><p>Language Requirements:
</p><p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

Service Delivery Manager

Information Services Group

<div><div><div>ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world&rsquo;s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.</div><div>
</div><b>
Role Summary</b></div><div>
</div><div>
The Senior Service Delivery Manager (SDM) is a critical leadership position with at least <b>15 + years</b>&rsquo; experience responsible for the successful end-to-end delivery of services to a key client or set of clients. This role serves as the executive client interface and single point of accountability for operational performance, contractual compliance, and overall client satisfaction. The SDM drives strategic planning, operational excellence, financial oversight (P&amp;L), and team performance to ensure high-quality, cost-effective service delivery to build long-term client partnerships.</div><div><b>
Key Responsibilities</b></div><div>
The responsibilities are categorized into three core areas: Service &amp; Operations Excellence, Governance Management, and Client centricity.</div><div><b>
I. Client &amp; Contract Management</b></div><ul><li>
Executive Client Interface: Act as the primary, senior point of contact for the customer, building and maintaining a strong, trusting, and long-term relationship.</li><li>
Contractual Oversight: Ensure all services are delivered in strict accordance with the SLAs, Key Performance Indicators (KPIs), and all terms of the master contract.</li><li>
Revenue/ Relationship Growth: Proactively identify opportunities for service expansion, value-add initiatives, and continuous improvement that enhance the client&rsquo;s business value year-over-year.</li><li>
Governance &amp; Reporting: Lead and Drive all formal governance meetings and business reviews. Prepare and present executive summary dashboards, performance reports, and strategic recommendations to both client and internal senior leadership.</li><li>
Issue Escalation: Manage and resolve complex, highly visible client escalations and critical service challenges effectively and promptly.</li></ul><div><b>
II. Operational &amp; Quality Excellence</b></div><ul><li>
Process Optimization: Oversee the organization and effective management of all operational aspects of service delivery. Implement and drive a culture of continuous process improvement (CPI), utilizing methodologies such as Six Sigma, Lean, or Kaizen.</li><li>
Risk Management: Identify, assess, and mitigate operational risks that could impact service delivery, quality, or contractual compliance.</li><li>
Quality &amp; Compliance: Ensure service delivery processes adhere to relevant industry standards, quality mandates (regulatory standards), and internal policies.</li><li>
Resource Allocation: Optimize the effective allocation and utilization of human, technical, and financial resources to meet varying service demands efficiently.</li><li>
Business Continuity: Maintain, test, and enforce robust business continuity and disaster recovery plans to ensure service resilience.</li></ul><div><b>
III. Manage P&amp;L
</b></div><ul><li><b>Profit &amp; Loss (P&amp;L) Accountability:</b> Assume full financial responsibility for the service contract, including budget management, cost containment, revenue forecasting, and driving account profitability.</li><li><b>
Thought Leadership:</b> Driving innovation and influencing industry trends through expert insights and strategic vision</li></ul><p></p><div><b>
Required Qualifications &amp; Experience</b></div><ul><li><b>
Experience</b> 15+ years of total professional experience, with at least 8 to 10 years specifically managing high-value, complex outsourcing or service contracts.</li><li><b>
Leadership Scope</b> Proven experience leading and managing a large-scale, multi-functional operational team</li><li><b>
Business Acumen</b> Demonstrated experience with P&amp;L responsibility, budget management.</li><li><b>
Service Frameworks</b> Strong knowledge of industry best practices and frameworks (ITIL) relevant to managing large service operations.</li><li><b>
Education</b> Minimum: Bachelor&rsquo;s degree in Business, Operations Management, or a related field. An MBA or Master&rsquo;s degree is highly preferred.</li><li><b>
Communication</b> Exceptional written and oral communication skills in English (and other required languages), with proven ability to present to C-level executives.</li><li><b>
Personal Attributes</b> Highly strategic, self-motivated, results-oriented leader with superior negotiation, organizational, and conflict resolution skills. Ability to adapt and thrive in complex, dynamic client environments.</li></ul></div>

<div><b>Site Name:</b> Pakistan - Sindh - Karachi<br>
<b>Posted Date:</b> Feb 16 2026<p><b><br>
Job Purpose</b></p><p></p><p>
We are currently recruiting for a high caliber individual for the Procure To Pay Service Deliver Lead (Tower Lead) role who is responsible for the overall purchase to pay activities and teams across the Middle East and Africa Markets (MEA) based in the MEA Hub in Karachi. The role focuses on delivering on Operational requirements as well as Strategic initiatives aligned to the broader GSK and Global Finance Service strategy. The Service Delivery Lead will focus on Operational, Continuous Improvements, Projects, Stakeholder&rsquo;s management, cross functional collaboration, people and team management responsibilities as well as any other ad-hoc requirement. Such role will require deep knowledge of Procure to Pay end to end processes, excellent Stakeholders and Team management as well as having oversight of a Business Process Owner (BPO) for activities performed remotely.</p><p></p><p><b>
Education, Experience &amp; Skills</b></p><ul><li><p>
Bachelor&rsquo;s degree, ACCA / CIMA qualified, P2P Accounting / ICM / Business administration</p></li><li><p>
10+ Years&rsquo; Experience as a team lead accounting qualification or process improvement experience at managerial level.</p></li><li><p>
Excellent analytical skills. Ability to identify and resolve problems</p></li><li><p>
Excellent communication skills, ability to engage with senior stakeholders / Finance Directors as well as ability to interact with and influence users/vendors.</p></li><li><p>
Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services (Local Market, BPO, Functional team)</p></li></ul><p></p><p><b>
Key Responsibilities
</b></p><ul><li><p>Driving delivery and performance of Procure to Pay operational activities across the Middle East Africa (MEA) markets. This includes invoice processing, intercompany, employees travel &amp; expenses, payments, vendor master management, month end activities, controls, service support, audit support through a service provider, drive Continuous Improvements initiatives, drive projects as required.</p></li><li><p>
Accountable for day-to-day delivery of operations through the Hub operational team and BPO Service Provider, resolving Markets / Vendor&rsquo;s issues and proactively identifying any issues or risks to the service(s) being provided.</p></li><li><p>
Escalating issues through the set-up governance where required.</p></li><li><p>
Working closely with third party providers and local Process expert(s) to ensure delivery in line with established service levels and service line strategy.</p></li><li><p>
Driving standard practices and consistency in service delivery across the Region(s) through GSK policies, tools and processes.</p></li><li><p>
Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs)</p></li><li><p>
Ensuring that robust Business Continuity Plan and Risk Management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by BPO.</p></li><li><p>
Responsible for controls, control testing results and where required ensuring mitigations plans are effective.</p></li><li><p>
Driving Projects as well as Continuous Improvements initiatives across the team and globally as necessary.</p></li><li><p>
Working closely with different other Finance Towers / teams (Order to Cash, Controllership, Risk Management, Planning &amp; Forecasting) currently in the Regional Hub in Karachi as well as Global Process Owners and other Hubs globally to ensure standardization of processes and activities.</p></li><li><p>
Managing and communicating with Stakeholders at different level of seniority in the Markets, Region and at corporate level.</p></li><li><p>
Managing a large team including performance and development.</p></li></ul><p></p><p><b>
Why GSK?</b><br>
<b>Uniting science, technology and talent to get ahead of disease together.</b></p><p></p><p>
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.</p><p></p><p>
People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><p></p><p><b>
Contact information:</b><br>
You may apply for this position online by selecting the <b>Apply now</b> button.</p><p></p><p><b>
Important notice to Employment businesses/ Agencies</b></p><p>
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p></div>

Hope Global School

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p>Mobile App Delivery Manager oversees end-to-end mobile application development, ensuring timely delivery, quality standards, stakeholder alignment, agile execution, performance optimization, and successful deployment across iOS and Android platforms.</p>
</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Lead mobile app delivery lifecycle management</li>
<li>Coordinate cross-functional development and testing teams</li>
<li>Ensure on-time release within budget targets</li>
<li>Monitor project milestones and performance metrics</li>
<li>Manage stakeholder communication and expectation alignment</li>
<li>Oversee quality assurance and deployment processes</li>
<li>Identify risks and implement mitigation strategies</li>
<li>Drive continuous improvement in delivery frameworks.</li>
</ul><h3 class="jobSectionHeader"><b>Skill &amp; Experience</b></h3>
<ul><li>Strong leadership and team management abilities</li>
<li>Expertise in Agile and Scrum methodologies</li>
<li>Deep understanding of iOS Android ecosystems</li>
<li>Excellent stakeholder communication and negotiation skills</li>
<li>Proficiency in project management tools software</li>
<li>Strong analytical problem solving decision skills.</li>
</ul>
<p><b>Note:</b> Salary is disbursed in the local currency of the country of employment.</p></div>
<br><div></div><div><ul><li><div><div>Date Posted</div>
<div>February 12, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Doha, Qatar
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>435000 - 520000 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>August 21, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>2 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Mobile App Delivery Manager

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