delivery mgr

Constems-AI

<p><b>Delivery Manager</b></p><p><b>Experience:</b> 4+ years</p><p><b>Location:</b> Noida / Remote</p><p><b>Joining:</b> Within 15 days</p><p><b>Salary: </b>As per market standards</p><p><b>About Constems-AI</b></p><p>Constems-AI is a pioneer in AI-based retail vision intelligence, delivering real-time insights on product availability, shelf placement, and planogram compliance for leading brands.</p><p><b>Responsibilities</b></p><ul><li>Lead end-to-end delivery of AI and software projects for clients across retail and manufacturing sectors.</li><li>Coordinate cross-functional teams including developers, data scientists, and product managers to ensure timely project delivery.</li><li>Maintain project documentation, schedules, and client communications.</li><li>Ensure project quality, scope, and budget adherence.</li><li>Identify risks and implement mitigation strategies.</li></ul><p><b>Requirements</b></p><ul><li>4+ years in project/delivery management in technology or AI-driven projects.</li><li>Strong understanding of AI/ML or software solutions delivery.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to join within 15 days.</li></ul><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: Remote</p>

Delivery Manager

Etihad

<p><strong>Accountabilities</strong></p>
<ul>
<li>Responsible for the on time and on budget delivery of projects, within agreed scope and quality measures</li>
<li>Responsible for the benefits realisation of all projects managed</li>
<li>Develop and maintain the overall project plan consistent with project objectives as defined by the business</li>
<li>Lead the project team in scoping activities to identify, capture and analyse requirements, define key business drivers and oversee the delivery of an effective and innovative solution</li>
<li>Identify critical stakeholders and create a stakeholder management plan, to manage the relationship between teams successfully</li>
<li>Ensure regular and accurate communication to stakeholders, by distributing minutes of meeting, project status updates and project documentation</li>
<li>Work with Business Analysts to manage scope and change control</li>
</ul>
<p><strong>Education &amp; Experience</strong></p>
<ul>
<li>5+ years of experience in project management using a modern waterfall delivery methodology</li>
</ul>

ServiceNow

<p>Join to apply for the <b>Delivery Director MEA</b> role at <b>ServiceNow</b></p> <p>It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p> <p>We are looking for the new Delivery Director, MEA, reporting to the Senior Director, Expert Services EMEA. This position is accountable for the delivery of a portfolio of projects and programs to implement ServiceNow to our Expert Services customers in Middle East & Africa.</p> Key Responsibilities <ul> <li>Lead and manage the ServiceNow delivery team, setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for ServiceNow's most strategic customers and engagements. Develop and implement leading practices, methodologies, and tools to drive efficient and high quality project delivery.</li> <li>Lead a team of Engagement managers focused on our Middle East & Africa customers to ensure that all engagements are delivered on time, budget and realizing the value defined for the customer.</li> <li>Guide your team to deliver the implementations with excellence to ensure that the customer has a great implementation journey.</li> <li>Work closely with the Expert Services Go To Market leaders to ensure that the right business is being proposed to our customers to drive successful adoption of the ServiceNow software and that our Expert Services teams are deployed to the right customers in the right way.</li> <li>Be accountable for the revenue target for the Middle East & Africa Expert Services business, understanding the annual plan, reporting progress vs the plan and then taking necessary actions to mitigate any deviations from the plan.</li> <li>Build and maintain strong relationships for the most strategic engagements. Understand client needs, ensure project alignment with business objectives, and drive client satisfaction.</li> <li>Maintain customer relationships for the most strategic engagements, working through complex risks and issues to deliver successful outcomes.</li> <li>Plan, lead, develop and manage your team of delivery leaders and engagement managers to make sure that we have the appropriate headcount and skills, aligned to the annual plan and developing book of business.</li> </ul> Qualifications <ul> <li>Experience: 10+ years in a leadership role focused on ServiceNow or similar platforms, including at the EMEA level.</li> <li>Expertise: Proven experience in managing large scale SaaS implementations (ServiceNow, Salesforce, Pega )</li> <li>Leadership: Strong leadership and team management skills, with a track record of building and leading high performing teams.</li> <li>Project Management: Proficient in project management methodologies and tools, with a history of successful project delivery.</li> <li>Client Focus: Excellent client relationship management skills, with a focus on delivering exceptional service and value.</li> <li>Communication: Outstanding verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.</li> <li>Travel required up to 50%.</li> </ul> Additional Information <p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.</p> Equal Opportunity Employer <p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p> Accommodations <p>We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.</p> Export Control Regulations <p>For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><img src="https://www.jobg8.com/Tracking.aspx?AIWcikCyAyyPEngeO9TJ3o1M2lpQTrQ9k" width="0" height="0" />

Delivery Director MEA

Red Baton Creative Marketing Solutions Private Limited

<div><div><b>Role Overview</b></div><div></div><div><br>
As a Project Manager / Delivery Manager, you&rsquo;ll be the operational backbone of the studio &mdash; managing timelines, budgets, resourcing, and client communications. You&rsquo;ll bridge the gap between our creative teams and clients, ensuring smooth workflows, clear expectations, and outstanding final results. You are equally comfortable in a creative brainstorm and a project status meeting, with the ability to anticipate challenges and find smart, pragmatic solutions.</div><div></div><div><b><br>
Key Responsibilities</b></div><br>
<div></div><ul><li>
Project Ownership: Manage the full lifecycle of design projects &mdash; from briefing, planning, and execution to delivery and post-launch review.</li><li>
Planning &amp; Scheduling: Develop and maintain project plans, timelines, and milestones; ensure deliverables are met on time and within scope.</li><li>
Client Management: Serve as the main point of contact for clients; manage expectations, feedback loops, and approvals.</li><li>
Budget Oversight: Prepare and track budgets, estimates, and invoices; proactively manage changes in scope.</li><li>
Resourcing: Coordinate with creative, strategy, and production teams to assign resources effectively.</li><li>
Risk Management: Identify risks early and implement mitigation strategies to maintain delivery quality and momentum.</li><li>
Process Improvement: Help refine studio workflows, tools, and processes to enhance efficiency and creative collaboration.</li><li>
Quality Assurance: Ensure deliverables meet the studio&rsquo;s standards of quality and creativity.</li><li>
Documentation: Maintain clear project documentation, meeting notes, and status reports.</li></ul><div></div><div><b><br>
Qualifications</b></div><br>
<div></div><ul><li>
7+ years of experience in project management or delivery roles within a creative agency, design studio, or digital product environment.</li><li>
Proven experience managing branding, UX/UI, digital, motion, or multidisciplinary design projects.</li><li>
Excellent understanding of creative workflows &mdash; from concept to execution.</li><li>
Strong communication and organizational skills, with an eye for detail.</li><li>
Proficiency with project management tools (e.g., Asana, Monday, ClickUp, Notion, Jira, or similar).</li><li>
Comfort working with creative teams, clients, and stakeholders across disciplines.</li><li>
Budget management and resource allocation experience.</li><li>
Ability to balance creativity and structure &mdash; keeping teams inspired while maintaining accountability.</li></ul><div></div><div><b><br>
Nice-to-Have</b></div><br>
<div></div><ul><li>
Familiarity with Agile or hybrid methodologies.</li><li>
Experience in design systems, digital products, or brand identity rollouts.</li><li>
A background or education in design, communication, or business management.</li><li>
Understanding of common design tools (Figma, Adobe Creative Suite, etc.)</li></ul><div></div><div><b><br>
What We Offer</b></div><br>
<div></div><ul><li>
A collaborative and creative environment that values design excellence.</li><li>
Opportunities to work with global brands and innovative startups.</li><li>
Flexible working arrangements (hybrid/remote).</li><li>
Professional growth through mentorship and learning opportunities.</li><li>
Competitive salary and benefits package.</li></ul></div><div></div>

Envision Employment Solutions

Envision Employment Solutions is currently looking for a Delivery Manager for one of our partners, a global leader in the IT Services and IT Consulting.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Delegate technical responsibilities and monitor the progress of team development</li>
<li>Responsible for staffing requirements, team performance and development, and departmental results</li>
<li>Serve as the team's representative to the rest of the company</li>
<li>Make sure the team is fully trained and able to perform their jobs</li>
<li>Contributing to making key decisions for technical issues related to the company</li>
<li>Conducting employee reviews, handling employee complaints, and dividing the workload among members of the team</li>
<li>Define and manage team KPI's and SLAs to ensure business objectives are being met</li>
<li>Develop and implement strategic objectives to ensure achievement of profitability goals and high level of customer satisfaction.</li>
<li>Develop centric KPIs/SLAs</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in computer science, Data Engineering, Information Systems, or related discipline.</li>
<li>Master’s degree preferred.</li>
<li>10-12 years of work experience.</li>
<li>Delivery of projects end-to-end</li>
<li>Customer interfacing</li>
<li>Proposals and Presentations writings</li>
<li>Technical Knowledge of the data management field with its latest updates</li>
<li>Excellent people management skills</li>
<li>Exceptional communication and reporting skills</li>
<li>Able to give clear instructions and set expectations</li>
<li>Able to assess and set team's long-term goals</li>
<li>Outstanding leadership skills and ability to delegate responsibilities effectively</li>
<li>Ability to mentor others, clearly explain complex requirements and help developers understand them</li>
<li>Have Decision-making and organizational abilities to help you effectively manage workload</li>
<li>Able to assess technological challenge and then keep his team updated and well trained on developing realistic and effective solutions</li>
<li>Experience in Analysis, Design, Development, Implementation, Testing and Support of Data Warehousing and Data Integration Solutions and ETL data pipelines</li>
<li>Experience ETL, SQL, UNIX/Linux, Big Data distributed systems, various programming languages like Java and Python, orchestration tools and processes or other directly related experience.</li>
<li>Good experience in end-to-end implementation of DW & BI projects, especially in data warehouse and mart developments</li>
<li>Experience in Relational Modeling, Dimensional Modeling, Modeling of Unstructured Data and business process relationships</li>
<li>Experience with Big data technologies</li>
<li>Good understanding of Data integration, Data quality paradigms and data governance/ data architecture concepts</li>
<li>Experience working in Agile framework and project management methodologies</li>
<li>Full lifecycle project experience as a developer in designing and developing ETL jobs.</li>
</ul>


Dicetek LLC

Overview <p>Join or sign in to find your next job.</p> <p>Join to apply for the <b>Delivery Manager</b> role at <b>Dicetek LLC</b>.</p> <p>Location: Abu Dhabi, United Arab Emirates</p> Qualifications <ul> <li>Bachelor's degree in related discipline.</li> <li>Project Management Professional (PMP)/Scrum Master certification is mandatory.</li> <li>14+ years of experience in the Banking/Fintech/IT sector with at-least 4 years of exposure to Mobile & Internet banking projects / programs.</li> <li>Should have considerable knowledge regarding Project management methodologies (traditional & agile), good acquaintance to Project management tools and Mobile App release mechanisms.</li> <li>Deep expertise in Scrum, with exposure to one or more scaling frameworks. Certification as a Scrum Master (CSM / PSM / SSM / PMI-ACP) & AWS cloud ( Cloud practinioner/Developer/etc) is preferred.</li> <li>Strong influencer and a good communicator.</li> <li>Understanding of software development life cycle.</li> <li>Knowledge of banking products, digital channels (especially Mobile and Internet Banking) and services</li> <li>Strong technical background to work with multiple teams across the bank and should be able to understand the application architecture.</li> <li>Good understnaind of the infra connectivities and third party integrations.</li> <li>Experience of working in fast paced, challenging environment.</li> <li>Ensure stakeholder management, clear communication and timely reporting</li> <li>Good understanding to the technical application security, compliance and audit requirements. Hands-on experience in implementing complex projects/programs.</li> <li>Experience in coaching and coordinating agile delivery squads to deliver solutions as efficiently as possible</li> <li>Experience in supporting the product owner in backlog refinement to a level which is acceptable for the team to estimate and deliver</li> <li>Ability to plan 2 steps ahead of the team and surface hidden risks</li> <li>Ability to work with business stakeholders to ensure requirements are delivered and to ensure customer satisfaction</li> <li>Hands on experience as Project Manager - Ability to manage more than one project at a time.</li> <li>Ability to prepare the Business case, project estimates, cost templates and monitoring throughout the project lifecycle by taking support from relevant stakeholders wherever needed.</li> <li>Resolve any challenges on projects to enable the teams to deliver on time</li> <li>Provides report on status of the project under execution, challenges, risk and mitigation plan</li> <li>Good knowledge regarding monitoring of production release of multiple Mobile/Internet banking features that have dependencies within and outside service lines</li> <li>Hands on experience in using various Project Management Tools</li> <li>Experience in Vendor/partner management</li> <li>Has practical exposure to DevOps (CI/CD) and has worked on cloud and micro-services based projects.</li> </ul> Seniority level <p>Not Applicable</p> Employment type <p>Contract</p> Job function <ul> <li>Management and Manufacturing</li> </ul> Industries <ul> <li>IT Services and IT Consulting</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?%2fU1YYyTTTkZ58xm4SbWFvr9G8Qg62fDPr" width="0" height="0" />

<div></div><div><div><div><div><ul><div>15 - 25 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p>Role Proficiency:</p>
<p>
Independently deliver large and complex programmes within budget and schedule to meet the outcomes outlined. Adhere to defined processes and quality standards for a portfolio with TCV of $5-10 mil. Responsible for tracking financial operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.
</p><p>Outcomes:</p>
<div>
<ul><li> Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to customers</li></ul>
<ul><li> Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contributes to organization goals</li></ul>
<ul><li> Responsible for the P&amp;L of a portfolio with TCV of $ 5-10 mil and for achieving an EBITDA of at least 25%</li></ul>
<ul><li> Structure growth strategy around platforms and drive organic growth objective of 15-20% YoY</li></ul>
<ul><li> Generate customer advocacy by constantly delivering high quality products within timelines</li></ul>
<ul><li> Implement plans for a programme of digital transformation focusing on service improvements and value-adds Propose innovative ideas to the customer beyond standard delivery</li></ul>
<ul><li> Engage and develop deep business relationships with key client stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met</li></ul>
<ul><li> Drive Service Level management pre-empt and mitigate delivery risks</li></ul>
<ul><li> Build and manage a span of control of up to 100 associates; providing individual team and peer mentoring ensuring high levels of team engagement and developing capabilities within team function and organization</li></ul>
<ul><li> Implement a robust knowledge management plan by building a solid network for collaboration to avoid single points of failure</li></ul>
<ul><li> Improve and optimize the overall delivery process within budget</li></ul>
<ul><li> Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability</li></ul>
<ul><li> Conduct periodic reviews and tracking of delivery milestones and processes; make decisions and recommends approach based on the results from the reviews</li></ul>
<ul><li> Effectively structure and drive SteerCo meetings</li></ul>
</div>
<p></p><p>Measures of Outcomes:</p>
<div>
<ul><li> Revenue (Targets vs. Actuals)</li></ul>
<ul><li> Profitability (Targets vs. Actuals)</li></ul>
<ul><li> Digital Services Mix (Targets vs. Actuals)</li></ul>
<ul><li> Services Penetration Mix (Targets vs. Actuals)</li></ul>
<ul><li> Transformational Value delivered to client (as defined)</li></ul>
<ul><li> Customer Satisfaction</li></ul>
<ul><li> People Satisfaction</li></ul>
<ul><li> Conversion from Staff. Aug to Outcome based (or) managed capacity engagements</li></ul>
<ul><li> Number of unsolicited proposals (or) innovative ideas presented to customer</li></ul>
<ul><li> DSO Target (no overdue invoices from customer)</li></ul>
</div>
<p></p><p>Outputs Expected:</p>
<p>
Domain / Industry Knowledge:</p>
<div>
<ul><li>Forecast the overall business requirements and market trends</li></ul>
<ul><li>Have meaningful conversations with key client stakeholders<br>
interpret the data and enhance the quality of the proposed solution</li></ul>
<ul><li>Make useful recommendations based on existing gaps and recommend specific UST services and solutions</li></ul>
<ul><li>Manage domain related project management issues in multiple projects</li></ul>
<ul><li>Validate roadmap for customer strategy</li></ul>
<ul><li>Review to contextualize the solution to the industry</li></ul></div><br>
<p><br>
Technology Concepts:</p>
<div>
<ul><li>Recommend appropriate framework<br>
approach<br>
and solution to meet the functional and non-functional requirements</li></ul>
<ul><li>Identify technologies and product relevant to UST in the short term (1 to 2 years)</li></ul>
<ul><li>Guide solution response team
</li></ul><ul><li>Guide team<br>
evaluate work products<br>
and connect to technology officers in customer organization</li></ul>
<ul><li>Identify and leverage the most appropriate tools</li></ul></div><br>
<p><br>
Profitability Management:</p>
<div>
<ul><li>Create profitability sheet based on resource plan</li></ul>
<ul><li>Enable outcome based pricing</li></ul>
<ul><li>Present analysis to senior management</li></ul>
<ul><li>Create cost benefit model using ROI<br>
IRR and other management concepts
</li></ul><ul><li>Track and monitor profitability of projects on an ongoing basis</li></ul>
<ul><li>Change pyramid<br>
rate changes and other onshore / offshore changes</li></ul></div><br>
<p><br>
Pricing &amp; Licensing Models:</p>
<div>
<ul><li>Create an integrated pricing model</li></ul>
<ul><li>Guide team members to apply pricing techniques</li></ul>
<ul><li>Interact with relevant stakeholders during deal process</li></ul>
<ul><li>Compare<br>
contrast and choose suitable commercial models among those practiced in the industry</li></ul>
<ul><li>Optimize key levers of the business model to make the commercial proposal competitive</li></ul></div><br>
<p><br>
Account Management Processes and Tools:</p>
<div>
<ul><li>Prepare internal reports</li></ul>
<ul><li>Manage at least 1 account ($5-10 mil) independently including responsibility for top line and bottom-line targets<br>
manage customer relations</li></ul>
<ul><li>Work independently with account teams in mining account(s)</li></ul>
<ul><li>Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies</li></ul></div><br>
<p><br>
Project Management:</p>
<div>
<ul><li>Plan and manage engagements encompassing large and complex projects as defined within UST</li></ul>
<ul><li>Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects</li></ul>
<ul><li>Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process</li></ul>
<ul><li>Monitor complex integration / interdependence across work streams within the span of the project</li></ul>
<ul><li>Implement best practices with measurable business value adds</li></ul>
<ul><li>Set quality goals and processes</li></ul>
<ul><li>Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.</li></ul></div><br>
<p><br>
Stakeholder Management:</p>
<div>
<ul><li>Acts as escalation point for all issues specific to projects</li></ul>
<ul><li>Manages escalation from customer by providing frequent updates to both UST and customer leadership on resolution progress</li></ul>
<ul><li>Plans and supports vendor/partner management activities&ndash; vendor/partner assurance<br>
procurement<br>
invoice approvals</li></ul>
<ul><li>Ensures invoicing on time and collection of payments from customers is within agreed payment terms (DSO target)</li></ul></div><br>
<p><br>
Team Management:</p>
<div>
<ul><li>Effectively manage the managers</li></ul>
<ul><li>Resolves team conflicts with a proven ability to implement and communicate difficult decisions
</li></ul><ul><li>Maintains positive business relationships among internal stakeholders
</li></ul><ul><li>Demonstrates approachability and transparency in working with the team</li></ul></div><br>
<p><br>
Estimation and Resource Planning:</p>
<div>
<ul><li>Review<br>
validate and negotiate estimates across service lines</li></ul>
<ul><li>Conduct resource planning (pyramid<br>
people development) at an engagement level
</li></ul><ul><li>Conduct impact analysis for changes and analyse corresponding impact to overall estimates<br>
resource loading</li></ul>
<ul><li>Review project scope and schedule in project plan</li></ul></div><br>
<p><br>
Knowledge Management (KM):</p>
<div>
<ul><li>Ensure that the KM plan / platform exists for all new joiners to the engagement</li></ul>
<ul><li>Harness project level learning's across the engagement</li></ul>
<ul><li>Promote continuous knowledge management</li></ul>
<ul><li>Define and improve Knowledge Management Effectiveness for the engagement</li></ul></div><br>
<p><br>
Requirements Management:</p>
<div>
<ul><li>Identify deviations in requirements gathering process with the customer</li></ul>
<ul><li>Leverage UST capabilities<br>
experience to identify solution accelerators<br>
and value adds to the customer</li></ul>
<ul><li>Assess the quality<br>
content and coverage of the requirements gathered</li></ul></div><br>
<p><br>
Solution Structuring:</p>
<div>
<ul><li>Customize UST service offerings for customer needs</li></ul>
<ul><li>Provide thought leadership based on the pattern to come up with additional service offerings</li></ul>
<ul><li>Carve out complex solutions / POCs for a customer based on their needs</li></ul>
<ul><li>Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings<br>
cost benefits</li></ul>
<ul><li>Build strategies<br>
standards and guidelines for existing services</li></ul></div><br>
<p><br>
Benefits Management:</p>
<div>
<ul><li>Identify<br>
track and report SMART benefits for a program</li></ul>
<ul><li>Identify impact of the program to various stakeholders</li></ul>
<ul><li>Identify impact of program environment changes on the benefits</li></ul>
<ul><li>Measure and report outcomes on a defined frequency</li></ul>
<ul><li>Devise an action plan if there is a risk of not realizing desired benefits</li></ul>
<ul><li>Steer the program towards the desired vision and sustained and timely realization of benefits</li></ul></div><br>
<p><br>
undefined:</p>
<div>
<ul><li>Steer the program towards the desired vision and sustained and timely realization of benefits</li></ul>
</div>
<p></p><p>Skill Examples:</p>
<div>
<ul><li> Account level strategy planning</li></ul>
<ul><li> Identify project risks and define action plans to mitigate</li></ul>
<ul><li> Define a project plan by breaking it down into individual project tasks</li></ul>
<ul><li> Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications</li></ul>
<ul><li> Delegate tasks and manage team member contributions appropriately</li></ul>
<ul><li> Manage external contracted resources to achieve project objectives</li></ul>
<ul><li>Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities</li></ul>
</div>
<p></p><p>Knowledge Examples:</p>
<ul>
<li>Project methodology including approaches to define project steps and tools to set up action plans
<div><ul><li>Technologies to be implemented within the project</li></ul>
<ul><li>Company business strategy and business processes</li></ul>
<ul><li>Development and compliance to financial plans and budgets</li></ul>
<ul><li>IPR principles and regulation</li></ul>
<ul><li>Structured project management methodologies (e.g. agile techniques DevOps)</li></ul></div><br>
<p></p>Additional Comments:
<p></p>
<p>Role Summary: The IT Infrastructure Delivery Head is responsible for driving end-to-end global service delivery across Infrastructure domains such as Datacenter, Cloud, Network, Workplace, and IT Operations. The role requires a balance of operational leadership, financial acumen, stakeholder management, and business growth focus. This position involves ensuring delivery excellence, client satisfaction, cost optimization, and proactive business development to expand existing relationships and drive new opportunities. ________________________________________ Key Responsibilities: Delivery Leadership: &bull; Lead global Infrastructure delivery operations across multiple accounts and service lines. &bull; Oversee service delivery for Cloud (AWS, Azure, GCP), Datacenter, Network, Security, and Workplace services. &bull; Ensure SLA adherence, compliance, and continuous service improvement. &bull; Manage transitions, steady-state operations, and transformation initiatives effectively. Financial &amp; Cost Management: &bull; Own P&amp;L for delivery operations and drive profitability across all engagements. &bull; Develop budgets, forecasts, and cost models aligned with business goals. &bull; Optimize resource utilization and operational costs without compromising quality. Stakeholder &amp; People Management: &bull; Build and maintain strong relationships with global clients, internal stakeholders, and delivery teams. &bull; Partner with business, pre-sales, and account leadership to align delivery objectives with client expectations. &bull; Lead, mentor, and develop a high-performing global delivery team. Business Development: &bull; Collaborate with sales and account teams to identify new business opportunities within existing clients. &bull; Contribute to proposal development, RFP responses, and solution presentations. &bull; Drive revenue growth through proactive engagement, upselling, and cross-selling infrastructure services. &bull; Represent the organization in client meetings, steering committees, and business reviews. ________________________________________ Required Skills &amp; Experience: &bull; 20+ years of experience in IT Infrastructure delivery and operations within an IT Services organization. &bull; Proven experience managing large-scale, multi-location delivery teams (500+ FTEs preferred). &bull; Strong understanding of Datacenter, Cloud, Network, Security, and End-User Computing domains. &bull; Demonstrated expertise in financial and cost management, including P&amp;L ownership. &bull; Excellent stakeholder management, communication, and leadership skills. &bull; Experience driving business growth and supporting pre-sales or client expansion activities. &bull; Familiarity with ITIL frameworks, automation, and service transformation initiatives. ________________________________________ Education &amp; Certifications: &bull; Bachelor&rsquo;s or master&rsquo;s degree in computer science, Information Technology, or related field. &bull; ITIL Expert, PMP, or Cloud certifications (AWS / Azure / GCP) preferred. ________________________________________ Key Attributes: &bull; Strategic thinker with a strong business and delivery orientation. &bull; Strong financial acumen and operational discipline. &bull; Excellent leadership and interpersonal skills. &bull; Customer-focused with a proven ability to manage senior-level relationships. &bull; Results-driven, with a passion for growth and innovation.</p>
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</ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Stakeholder Management,Cost Management,Business Development</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

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