delivery mgr

eTeam Inc

<p>We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.</p><p></p><p><strong>Job Title: Delivery Manager</strong></p><p><strong>Pay rate: £626 per day</strong></p><p><strong>Clearance required: SC Eligible</strong></p><p><strong>Location: London, Remote with occasional travel</strong></p><p><strong>Duration: 30/06/2026</strong></p><p></p><p><strong>Role Description:</strong></p><p></p><p><strong>Must have:</strong> Technologies - The must have requirements centre around the base technology platforms that we build all our infrastructure):</p><p> • AWS</p><p> • Cloud Formation or Terraform</p><p> • Nginx</p><p> • Linux administration</p><p> • Packer</p><p> • Collaboration tools (Git, Jira, Confluence, etc)</p><p></p><p><strong>Must-haves:</strong></p><p> • Kubernetes</p><p> • Docker</p><p> • Hashicorp tools (Packer, Consul, Vault, etc)</p><p></p><p><strong>Skills:</strong></p><p> • Ability to balance multiple priorities and coordinate across delivery teams to deliver value</p><p> • Working at senior leadership level across the organisation, establishing stakeholder networks and actively engaging other senior leaders</p><p> • Strong financial management skills in order to leverage budget and prioritise business needs</p><p> • Creating and maintaining an overall delivery plan that highlights forecasts/estimates and confidence levels, whilst taking into account multiple individual delivery plans</p><p> • Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders</p><p> • Applying previous experience to identify, understand and analyse key metrics in order to improve team delivery</p><p> • Sufficiently understanding an organisation to identify the right people who can make the right decisions and at the right time, defining what good governance looks like within a delivery context</p><p> • Acting as the Delivery Manager for one or more delivery teams at the same time through a complete delivery lifecycle (prepare, deliver, improve)</p><p> • Working within an agile context with the use of CI</p><p> • Articulate a logical design, and understand how this translates to physical infrastructure</p><p> • Experience with defining and working with the constraint of NFRs such as cost, scalability, availability</p><p> • The must have skills will determine how well they will be able to integrate into our way of working and</p><p> • The principals we use when making strategic and long-term decisions.</p><p>If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.</p>

Delivery Manager

Envision Employment Solutions

Envision Employment Solutions is currently looking for a Delivery Manager Banking & Data Management Projects for one of our partners, a global leader in the IT Services and IT Consulting.
<br><br>
<b>Job Summary:</b><br>
The Country Delivery Manager acts as the primary point of contact for delivery-related matters within a country, however, the delivery specialist within the customer level. They align the organization's delivery objectives with client expectations, ensuring operational excellence and customer satisfaction. They also play a critical role in resource management, stakeholder engagement, and risk management.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Project Delivery</li>
</ul>
Oversee the delivery of projects alignment with organizational goals & client expectations.
<br><ul>
<li>Ensure timely and within-budget completion.</li>
<li>Resolve delivery-related issues, bottlenecks, and conflicts.</li>
<li>Allocate and optimize resources (human, financial, and material) to meet project demands</li>
<li>Client Relationship Management</li>
<li>Build and maintain strong client relationships to long-term partnerships.</li>
<li>Understand client needs and ensure the delivery team addresses them effectively.</li>
<li>Resolve delivery-related issues, bottlenecks, and conflicts.</li>
<li>Address escalations and resolve complex issues promptly to minimize project impact.</li>
<li>Financial Oversight</li>
<li>Manage budgets related to delivery activities within the country.</li>
<li>Ensure financial targets are achieved or exceeded.</li>
<li>Provide regular financial reporting and forecasts to senior management.</li>
<li>Strategic Planning</li>
<li>Contribute to the organizations strategic plans for the country by providing recommendations.</li>
<li>Support business development initiatives.</li>
<li>Communicate delivery progress, updates, and challenges to stakeholders.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor's degree in Computer Science, Information Systems, Data Management, or a related field (Masters degree or PMP/CDMP certification is an advantage).</li>
<li>8+ years of experience managing data management and data integration projects, including data quality, data governance, ETL, and data warehousing initiatives.</li>
<li>Proven experience leading delivery teams in the banking sector, with additional exposure to public sector and telecom projects.</li>
<li>Strong background in client delivery management across consulting or IT services environments, supporting enterprise-level data transformation initiatives.</li>
<li>Solid understanding of data management frameworks such as DAMA-DMBOK and hands-on experience implementing related best practices.</li>
<li>Technical & Professional Skills</li>
<li>Deep knowledge of data architecture, governance, and analytics platforms.</li>
<li>Proficiency with tools such as Informatica, Power BI, SQL, AWS, Azure Data Services, and Snowflake.</li>
<li>Strong command of project financial management, including budgeting, forecasting, and cost optimization.</li>
<li>Skilled in Agile and Hybrid delivery methodologies tailored for data and analytics environments.</li>
<li>Excellent analytical, organizational, and problem-solving abilities, with a focus on delivery excellence.</li>
<li>Strong communication and presentation skills, capable of bridging technical and business discussions effectively.</li>
<li>Leadership & Interpersonal Skills</li>
<li>Proven ability to lead, mentor, and inspire diverse technical teams across regions.</li>
<li>Exceptional stakeholder management and client engagement capabilities.</li>
<li>Skilled in resolving delivery challenges, managing escalations, and maintaining high client satisfaction.</li>
<li>Strategic thinker with a results-oriented approach, aligning delivery execution with business objectives.</li>
<li>Collaborative and adaptable leadership style, fostering accountability and continuous improvement.</li>
<li>Additional Requirements</li>
<li>Experience working within banking and financial data ecosystems.</li>
<li>Willingness to travel across GCC countries to support project delivery in the banking, public sector, and telecom domains.</li>
</ul>


Delivery Manager Banking & Data Management Projects

Plat4mation (formerly Unikomm)

<div>
 <p>
  <strong>
   ServiceNow Delivery Manager &ndash; Riyadh, Saudi Arabia
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Do you take pride in delivering world-class project execution and exceptional customer service? Do you inspire your team to go the extra mile for the best possible outcomes? Then you might be the leader we're looking for!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What will you do?
  </strong>
 </p>
 <p>
  As a
  <strong>
   ServiceNow Delivery Manager
  </strong>
  , you will be jointly responsible (with the Commercial Account Lead) for leading a delivery team in our Riyadh entity. Your team will serve a defined set of strategic customers and operate within a specific business unit. As a senior leader within Plat4mation, you will also contribute to developing and implementing company-wide delivery standards, continuously improving operations beyond your own team.
 </p>
 <p>
  You lead by example, are a role model for our Core Values, and are hands-on when needed. In this role, you will also support, guide, and steer pre-sales efforts while maintaining strong relationships with clients and your team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Approximately
  <strong>
   50% of your time will be spent in customer-facing roles
  </strong>
  as a
  <strong>
   project manager, consultant, or success advisor
  </strong>
  , ensuring high-quality outcomes and client satisfaction. You will balance
  <strong>
   project success, employee well-being, and business goals
  </strong>
  to drive sustainable performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Scheduling &amp; Chargeability
  </strong>
 </p>
 <ul>
  <li>
   Own the resource planning for team members and project allocations.
  </li>
  <li>
   Oversee project scheduling and internal task alignment.
  </li>
  <li>
   Drive and monitor
   <strong>
    utilization (billable vs non-billable)
   </strong>
   and ensure optimal chargeability.
  </li>
  <li>
   Match project demand with available delivery capacity.
  </li>
 </ul>
 <p>
  <strong>
   Delivery &amp; Operations
  </strong>
 </p>
 <ul>
  <li>
   Lead the delivery of ServiceNow services and solutions to assigned customers.
  </li>
  <li>
   Proactively prevent, manage, and resolve delivery challenges.
  </li>
  <li>
   Execute and ensure alignment with tactical and operational policies.
  </li>
  <li>
   Collaborate closely with strategic and HR stakeholders to provide regular input.
  </li>
  <li>
   Manage, coach, and provide day-to-day guidance to your team.
  </li>
 </ul>
 <p>
  <strong>
   Objectives &amp; KPI&rsquo;s
  </strong>
 </p>
 <ul>
  <li>
   Define, track, and optimize key performance indicators (KPIs).
  </li>
  <li>
   Ensure the achievement of operational, financial, and development goals for the team.
  </li>
  <li>
   Monitor service quality to meet short- and long-term organizational and client expectations.
  </li>
 </ul>
 <p>
  <strong>
   Team &amp; Knowledge Building
  </strong>
 </p>
 <ul>
  <li>
   Foster a learning culture and encourage professional growth.
  </li>
  <li>
   Enhance team performance and quality of deliverables.
  </li>
  <li>
   Promote team engagement through events and team-building initiatives.
  </li>
  <li>
   Encourage knowledge sharing and innovation within the team.
  </li>
  <li>
   Drive the performance management cycle for team members.
  </li>
  <li>
   Champion a positive, collaborative, and high-performance work environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Ask
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in a relevant field.
  </li>
  <li>
   Minimum of 6
   <strong>
    years in a leadership or team management role
   </strong>
   in IT Services or Consulting.
  </li>
  <li>
   Strong experience managing complex projects or workstreams, including
   <strong>
    ServiceNow delivery
   </strong>
   .
  </li>
  <li>
   Proven track record in pre-sales support and customer engagement.
  </li>
  <li>
   Experience working with
   <strong>
    KPIs, financials, and professional services operations
   </strong>
   .
  </li>
  <li>
   Strong
   <strong>
    analytical, communication, and interpersonal skills
   </strong>
   .
  </li>
  <li>
   Hands-on, collaborative leadership style with a
   <strong>
    solution-driven mindset
   </strong>
   .
  </li>
  <li>
   Fluent in
   <strong>
    English
   </strong>
   ;
   <strong>
    Arabic
   </strong>
   is a strong plus.
  </li>
  <li>
   Proficiency in tools such as
   <strong>
    MS Excel
   </strong>
   ; familiarity with ServiceNow platform is highly preferred.
  </li>
  <li>
   Located in or willing to relocate to
   <strong>
    Riyadh, Saudi Arabia
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s in it for you
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   Bonus based on company performance
  </li>
  <li>
   A modern, flexible and multicultural workplace at an innovative and global company
  </li>
  <li>
   Ambitious and kind colleagues from all over the world
  </li>
  <li>
   A challenging position with lots of room to grow
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our culture
  </strong>
 </p>
 <p>
  Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That&rsquo;s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).
 </p>
 <p>
  Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company&rsquo;s success. Because when you keep learning, you continuously improve yourself. That&rsquo;s why we coach you on the job, but also help you to explore and develop your interpersonal skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Plat4mation
  </strong>
 </p>
 <p>
  We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.
 </p>
 <p>
  Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  Interested?
 </p>
 <p>
  Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.mea@plat4mation.com or apply directly by filling out the form below.
 </p>
 <p>
 </p>
</div>


Tata Consultancy Services (TCS)

<div></div><div><div><div><div>TCS is hiring for Delivery Manger!!!<br>
<br>
<div>JOB PURPOSE
</div><div>To lead team in consistently delivering the Service Delivery KPI(s) &amp; Productivity Targets in line with operating processes. While doing so ensure the team functions in a collaborative manner and every individual is trained, motivated and supported to perform well.<br>
<br>
</div><div>KEY AREAS OF RESPONSIBILITY &ndash;include but are not limited to the following.<br>
<br>
</div><div>1. Deliver Superior Customer Experience
</div><div>The emphasis for the DM role is in ensuring that the team is delivering the KPI(s) as agreed and set by the Site Lead.
</div><ul><li>Ensure that the team delivers the SMART objectives &amp; KPIs (Productivity, Timeliness, Data Quality) set up for their team and individual members
</li></ul><ul><li>Ensure that the team understands the KPI(s) and expectations of their roles
</li></ul><ul><li>Ensure speedy and satisfactory response to customer&rsquo;s problems
</li></ul><ul><li>Along with the Team Manager, ensure that requisite resources in terms of system / work stations / infrastructure is available
</li></ul><ul><li>Regularly Monitoring achievement of results (Data quality and productivity) and ensuring targets are met through appropriate decision / actions / escalations/troubleshooting
</li></ul><div>&bull;Create and submit requisite reports &ndash; as per set guidelines in time &bull; Meet/Exceed Customer Satisfaction<br>
<br>
</div><div>2. Inspired People and Team
</div><ul><li>Planning Resource / Staff Administration in a manner that ensures optimum utilization of resources &ndash; this would include roster, shift planning, leave planning, attendance, holiday planning, overtime ensure back ups are identified to take care of unforeseen absence etc
</li></ul><ul><li>Ensure staff is adequately trained to perform the tasks assigned to them.
</li></ul><ul><li>Monitor individual performance and providing timely /specific feedback to individuals in a constructive manner. Ensure that staff training is a continuous process with emphasis on ongoing development.
</li></ul><ul><li>Conduct performance appraisals of team members in line with set guidelines
</li></ul><ul><li>Ensure team members work in a collaborative manner &amp; make conscious efforts for improvement in team performance
</li></ul><ul><li>Support/Coach / Encourage and motivate team members for better performance
</li></ul><ul><li>Identifies and develops high potential staff as a back up &amp; succession planning
</li></ul><ul><li>Conduct team meetings for sharing information, reviewing team progress on deliverables / projects etc. Ensure this forum is utilized for two way communication and team member get an opportunity to express their concerns / ideas etc.
</li></ul><ul><li>Ensure staff are engaged and motivated &ndash; identify / address concerns if any through conscious /visible actions.</li></ul><br>
<div><br>
</div><div>3. New Migrations/Organization Changes
</div><ul><li>Work closely with Manager to ensure process migrations/ organization changes are properly planned and communicated to staff
</li></ul><ul><li>Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided Meet/Exceed new migration targets/expectations</li></ul><br>
<div>4. Continuous improvement and low cost provider
</div><ul><li>Identify areas for improvement in service delivery (cost /data quality / productivity / customer requirements) based on customer feedback /proactive analysis of operational efficiency /effectiveness.
</li></ul><div>&bull;Propose improvement projects with supporting data, benefits and time / cost involvement &bull; Plan and implement signed off projects and report progress / actual benefits.<br>
<br>
</div><div>5. Uphold Company Image
</div><ul><li>Ensure Company vision, values &amp; ethics are upheld within team at all times through professional behavior / by being a role model for the team</li></ul><br>
<div>CHALLENGE OF THE JOB/ PROBLEM SOLVING
</div><div>The job requires conscious focus/efforts on the following
</div><ul><li>Staff Engagement &amp; motivation
</li></ul><ul><li>Change management
</li></ul><ul><li>Staff Training
</li></ul><ul><li>Improvement in team performance /productivity/ data quality&ndash; through continuous feedback
</li></ul><ul><li>Timely Resolution / troubleshooting of day to day issues (related to /system/infrastructure/workstations availability)
</li></ul><ul><li>Consistent Service Delivery
</li></ul><ul><li>Continuous Process improvement
</li></ul><ul><li>Timely and accurate reporting as per guidelines
</li></ul><ul><li>Staff Administration in line with company policies &amp; procedures (attendance/ leave/ overtime etc)
</li></ul><div>CONTACTS WITH OTHERS
</div><div>Internal
</div><ul><li>Employees within Location
</li></ul><ul><li>Support Functions
</li></ul><ul><li>Other Shared service centres
</li></ul><div>External
</div><ul><li>Assigned Business partners of Shared Service Centre Location (as applicable)
</li></ul><ul><li>Front office teams</li></ul><br>
<div><br>
</div><div>KNOWLEDGE &amp; QUALIFICATIONS<br>
</div><ul><li>Graduate in Commerce / Science discipline. Preferred degree /Diploma in Exports/Imports Management
</li></ul><ul><li>Good knowledge of MS &ndash; Office
</li></ul><ul><li>Knowledge of Shipping / Logistics is a must
</li></ul><ul><li>5 to 7 years of experience in BPO / Back office /process environment preferred</li></ul><br>
<div><br>
</div><div>SOFT SKILLS
</div><ul><li>Customer Service orientation and empathic listening.
</li></ul><ul><li>Good analytical &amp; problem solving skills
</li></ul><ul><li>Self Starter and can work independently
</li></ul><ul><li>Effective communication (verbal &amp; written)
</li></ul><ul><li>Strong Interpersonal skills
</li></ul><ul><li>Ability to work diligently under pressure
</li></ul><ul><li>Presentation skills
</li></ul><ul><li>Time Management
</li></ul><ul><li>Pro-active
</li></ul><ul><li>Good command of English Language
</li></ul><ul><li>Initiative and drive
</li></ul><ul><li>Convergent / Divergent Thinking skills
</li></ul><ul><li>Ability to lead and manage resources</li></ul><br>
<div><br>
</div><div>LEARNING DESCRIPTIONS
</div><div>The learning for the team leader role would be as follows.
</div><ul><li>Learning how to manage service, people, cost, projects, process delivery, process migration, organizational changes and customers
</li></ul><ul><li>Learning Reporting skills
</li></ul><ul><li>Leadership / facilitation skills / conflict management / team building skills
</li></ul><ul><li>Be aware of HR aspects of people management especially performance management
</li></ul><ul><li>To know about more processes and pursue improvement drives.
</li></ul></div></div></div><div><div><div><b>Location</b></div>
<div>Pune</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Executive Assistant</div>
</div><div><div><b>Job Id</b></div>
<div>377694</div>
</div><div><div><b>Desired Skills</b></div>
<div>Travelportal</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

Delivery Manager- Shipping

NAPA Auto Parts

<p><b>Company Overview</b></p><p>NAPA Auto Parts has established itself as a leader in the automotive parts industry since 1925, boasting 5,800 stores and 60 distribution centers nationwide. We pride ourselves on delivering exceptional service to our customers while providing our employees with opportunities for career growth, stability, and a supportive work environment.</p><p><b>Delivery Dispatcher Manager </b></p><p><b>Dispatcher Job Responsibilities and Duties</b></p><ul><li>Schedule and dispatch delivery drivers</li><li>Pull invoiced items and assure accuracy of itemized invoices</li><li>Track vehicle locations and route progress using dispatch software</li><li>Communicate job details and updates to field staff and clients</li><li>Respond to client calls and adjust driver route schedules as needed</li><li>Maintain accurate records of deliveries, and fuel receipt's</li><li>Monitor delivery drivers' lunches and breaks</li><li>Ensure compliance with safety and transportation regulations</li><li>Resolve customer issues or delays in a timely manner</li><li>Prepare daily dispatch logs and reports</li></ul><p><b>Dispatcher Qualifications and Skills</b></p><ul><li>Strong organizational and multitasking skills</li><li>Excellent verbal and written communication</li><li>Ability to stay calm in high-pressure situations</li><li>Basic computer skills and experience with dispatch software</li><li>Attention to detail and time management</li><li>Problem-solving mindset and teamwork abilities</li></ul><p>if you're ready to be part of a dynamic team that values hard work and dedication, apply now to join NAPA Auto Parts as a Delivery Dispatch Manager!</p><p>Job Type: Full-time</p><p>Pay: $17.75 - $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li></ul><p>Application Question(s):</p><ul><li>Let's say you are Business Owner that was a reflection you and your brand. In detail please describe the employee's who would be hired by you and work for you representing again you and your brand. (personality, attributes, disposition, ethics, habits) </li></ul><p>Ability to Commute:</p><ul><li>Palm Desert, CA 92211 (Required)</li></ul><p>Work Location: In person</p>

Delivery Dispatch Manager

Progeny Human Resource Solutions

<div>
 <strong>
  Job Responsibilities-
  <br/>
  <br/>
 </strong>
 <strong>
  Registered Nurse Manager - Post-Anesthesia Care Unit
  <br/>
  <br/>
 </strong>
 <strong>
  RN MGR - PACU
  <br/>
  <br/>
 </strong>
 <strong>
  Full-Time
  <br/>
  <br/>
 </strong>
 Registered Nurse Manager candidates for the Post-Anesthesia Care Unit will have the following job responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   You will oversee the planning, directing and controlling of the staffing assignments in accordance with objectives and policies to insure effective coverage of the department, and maintain productivity targets.
  </li>
  <li>
   You will review and approve personnel performance appraisals including the establishment of goals for each employee.
  </li>
  <li>
   You will regularly review/revise departmental manuals, policies/procedures, and appropriate standing orders and protocols, with appropriate input.
  </li>
  <li>
   You will observe condition of facilities and take corrective action to solve existing or potential problems.
  </li>
  <li>
   You will participate in Process Improvement activities.
  </li>
  <li>
   You will support management decisions by acting as a change agent through role modeling.
  </li>
  <li>
   You will maintain current professional growth through independent study and continuing education programs.
  </li>
  <li>
   You will participate in budget and inventory control.
  </li>
  <li>
   You will participate in staff and self-development
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications-
  <br/>
  <br/>
 </strong>
 <strong>
  Registered Nurse Manager - Post-Anesthesia Care Unit
  <br/>
  <br/>
 </strong>
 <strong>
  RN MGR - PACU
  <br/>
  <br/>
 </strong>
 <strong>
  Full-Time
  <br/>
  <br/>
 </strong>
 Registered Nurse Manager candidates for the Post-Anesthesia Care Unit must meet the following minimum job qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Advanced Cardiac Life Support
  </li>
  <li>
   Basic Cardiac Life Support
  </li>
  <li>
   Registered Nurse
  </li>
  <li>
   Bachelors Degree
  </li>
 </ul>
</div>


REGISTERED NURSE MANAGER - POST-ANESTHESIA CARE UNIT

ServiceNow

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><br>
We are looking for the new <b>Delivery Director, MEA</b>, reporting to the Senior Director, Expert Services EMEA. This position is accountable for the delivery of a portfolio of projects and programs to implement ServiceNow to our Expert Services customers in Middle East &amp; Africa.</p><p><b>
Key responsibilities:</b></p><ul><li>
Lead and manage the ServiceNow delivery team, setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for ServiceNow&rsquo;s most strategic customers and engagements. Develop and implement leading practices, methodologies, and tools to drive efficient and high-quality project delivery.</li><li>
Lead a team of Engagement managers focused on our Middle East &amp; Africa customers to ensure that all engagements are delivered on time, budget and realizing the value defined for the customer.</li><li>
Guide your team to deliver the implementations with excellence to ensure that the customer has a great implementation journey.</li><li>
Work closely with the Expert Services Go-To-Market leaders to ensure that the right business is being proposed to our customers to drive successful adoption of the ServiceNow software and that our Expert Services teams are deployed to the right customers in the right way.</li><li>
Be accountable for the revenue target for the Middle East &amp; Africa Expert Services business, understanding the annual plan, reporting progress vs the plan and then taking necessary actions to mitigate any deviations from the plan.</li><li>
Build and maintain strong relationships for the most strategic engagements. Understand client needs, ensure project alignment with business objectives, and drive client satisfaction.</li><li>
Maintain customer relationships for the most strategic engagements, working through complex risks and issues to deliver successful outcomes.</li><li>
Plan, lead, develop and manage your team of delivery leaders and engagement managers to make sure that we have the appropriate headcount and skills, aligned to the annual plan and developing book of business.</li></ul><br>
<b>
Qualifications</b><p><b><br>
To be successful in this role you have:</b></p><ul><li><b>
Experience:</b> 10+ years in a leadership role focused on ServiceNow or similar platforms, including at the EMEA level.</li><li><b>
Expertise:</b> Proven experience in managing large-scale SaaS implementations (ServiceNow, Salesforce, Pega...)</li><li><b>
Leadership:</b> Strong leadership and team management skills, with a track record of building and leading high-performing teams.</li><li><b>
Project Management:</b> Proficient in project management methodologies and tools, with a history of successful project delivery.</li><li><b>
Client Focus:</b> Excellent client relationship management skills, with a focus on delivering exceptional service and value.</li><li><b>
Communication:</b> Outstanding verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.</li><li><b>
Travel</b> required up to 50%.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

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