delivery operations coordinator

Xoom Delivery Services

Hiring Now &ndash; Fleet Coordinator | Xoom Delivery Services LLC Sharjah BrAre you a proactive and organized professional with a passion for logistics and operations? We are looking for an experienced Fleet Coordinator to join our growing team at Xoom Delivery Services LLC Sharjah Br.Key Responsibilities:<ul><li>Oversee day-to-day delivery operations and rider allocation</li><li>Monitor vehicle movements, performance, and compliance</li><li>Coordinate with HR and Admin for onboarding/offboarding of riders</li><li>Ensure timely service, maintenance, and documentation of vehicles</li><li>Handle emergency replacements and breakdowns efficiently</li></ul>Requirements:<ul><li>Minimum 2 years&rsquo; experience in fleet coordination or delivery operations</li><li>Strong communication and multitasking skills</li><li>Good knowledge of UAE routes and delivery zones</li><li>Proficiency in Excel and reporting tools</li><li>Immediate joiners preferred</li><li>Strong knowledge of of Urdu language</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Growth opportunities within the company</li><li>Supportive and dynamic work environment</li></ul>Interested candidates can share their CVs at: hr@xoom.ae or Kailash@xoom.aeJob Type: Full-time

Fleet Coordinator

Hiring Now &ndash; Fleet Coordinator | Xoom Delivery Services LLCAre you a proactive and organized professional with a passion for logistics and operations? We are looking for an experienced Fleet Coordinator to join our growing team at Xoom Delivery Services LLC.Key Responsibilities:<ul><li>Oversee day-to-day delivery operations and rider allocation</li><li>Monitor vehicle movements, performance, and compliance</li><li>Coordinate with HR and Admin for onboarding/offboarding of riders</li><li>Ensure timely service, maintenance, and documentation of vehicles</li><li>Handle emergency replacements and breakdowns efficiently</li></ul>Requirements:<ul><li>Minimum 2 years&rsquo; experience in fleet coordination or delivery operations</li><li>Strong communication and multitasking skills</li><li>Good knowledge of UAE routes and delivery zones</li><li>Proficiency in Excel and reporting tools</li><li>Immediate joiners preferred</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Growth opportunities within the company</li><li>Supportive and dynamic work environment</li></ul>Interested candidates can share their CVs at: kailash@xoom.aeJob Type: Full-time

Hiring Now &ndash; Fleet Coordinator | Xoom Delivery Services LLC Abu DhabiAre you a proactive and organized professional with a passion for logistics and operations? We are looking for an experienced Fleet Coordinator to join our growing team at Xoom Delivery Services LLC Abu Dhabi.Key Responsibilities:<ul><li>Oversee day-to-day delivery operations and rider allocation</li><li>Monitor vehicle movements, performance, and compliance</li><li>Coordinate with HR and Admin for onboarding/offboarding of riders</li><li>Ensure timely service, maintenance, and documentation of vehicles</li><li>Handle emergency replacements and breakdowns efficiently</li></ul>Requirements:<ul><li>Minimum 2 years&rsquo; experience in fleet coordination or delivery operations</li><li>Strong communication and multitasking skills</li><li>Good knowledge of UAE routes and delivery zones</li><li>Proficiency in Excel and reporting tools</li><li>Immediate joiners preferred</li><li>Strong knowledge of of Urdu language</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Growth opportunities within the company</li><li>Supportive and dynamic work environment</li></ul>Interested candidates can share their CVs at: hr@xoom.ae or Kailash@xoom.aeJob Type: Full-time

Riverstone Logistics

<div>Company Overview
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.
RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Operations Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site.
Competencies
<ul><li>Ethics &amp; Values</li>
<li>Problem Solving</li>
<li>Customer Focus</li>
<li>Drive for Results</li>
<li>Conflict Resolution</li>
<li>Functional/Technical Skills</li>
<li>Managing &amp; Measuring Work</li>
<li>Timely Decision Making</li>
<li>Organizing</li>
<li>Composure</li>
<li>Learning on the Fly</li>
<li>Interpersonal Savvy</li>
</ul>
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
<ul><li>Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client</li>
<li>Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage</li>
<li>Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism</li>
<li>Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel</li>
<li>Provide operational support to the distribution center team as needed, including assisting with audits and process improvements</li>
<li>Utilize client-specific routing software</li>
<li>Communicate with other departments on updates, meetings, and other as needed</li>
<li>Perform route monitoring utilizing client-specific software</li>
<li>Check in reschedules that are brought back by motor carriers</li>
<li>Process returns through the clients portal at participating locations</li>
<li>Move inventory safely using material handling equipment (as needed)</li>
<li>Serve as a point of contact for escalations from the client</li>
<li>Schedule orders and notify the customer of their time windows for next day delivery</li>
<li>Performing other duties as assigned (may vary based on client requirements)</li>
</ul>
Minimum Qualifications (Knowledge, Skills, and Abilities)
<ul><li>High School Diploma/GED or equivalent required</li>
<li>Strong people and operational management skills</li>
<li>Experience utilizing Microsoft Office products (Excel, Teams, etc.)</li>
<li>Excellent verbal and written communications skills</li>
<li>Excellent interpersonal skills</li>
<li>Excellent customer service skills, including conflict resolution</li>
<li>Ability to adapt to changes in a fast-paced environment</li>
<li>Routing, scheduling, and checking on delivery status</li>
<li>Ability to embrace new technology</li>
</ul>
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel.
 Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Riverstone Logistics also complies with the Immigration Reform &amp; Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.</div>

Operations Coordinator, Load Out

KLC Virtual Restaurants

Key Responsibilities:<ul><li>Coordinate and manage delivery dispatch operations efficiently.</li><li>Ensure smooth communication between kitchen and drivers.</li><li>Assist customers and maintain high service standards.</li><li>Support the restaurant team with daily operations when needed.</li></ul>Requirements:<ul><li>Must be currently in Bahrain.</li><li>Previous experience in dispatching or restaurant service preferred.</li><li>Good communication and coordination skills.</li><li>Energetic, reliable, and a team player.</li></ul>Job Type: Full-timePay: BD200.000 - BD250.000 per month

Dispatcher/Waiter

Landmark Group

<div>
 
 The Assistant DC will be responsible for ensuring seamless execution of end-to-end Home Delivery Operations (HDO) from order receipt to final delivery and customer satisfaction. The role demands strong coordination between warehouse, HDO, stores, and customer call center teams to maintain predefined SLAs, drive customer experience excellence, optimize delivery performance, and support cost-efficient operations.
 
 
 This position requires a hands-on professional with a strong operational mindset, attention to detail, and the ability to handle multiple stakeholders while maintaining high service quality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Experience &amp; Delivery Operations
 
 
 <ul>
 <li>
 Coordinate and monitor all Home Delivery activities to ensure timely delivery and adherence to predefined SLAs.
 </li>
 <li>
 Drive reduction in pending, postponed, and rescheduled deliveries through proactive follow-ups and planning.
 </li>
 <li>
 Ensure smooth communication between the delivery team, store operations, and customer service for order status updates and exception handling.
 </li>
 <li>
 Monitor and improve customer satisfaction (NPS) by ensuring quick resolution of complaints and prompt customer feedback closure.
 </li>
 <li>
 Track delivery metrics and highlight deviations, delays, or service issues for immediate corrective actions.
 </li>
 <li>
 Collaborate with fleet teams to improve routing efficiency and truck utilization for optimal delivery productivity.
 </li>
 <li>
 Maintain capacity as per the monthly plan and ensure operational flexibility within permissible limits.
 </li>
 </ul>
 
 
 
 
 
 2. Cost &amp; Inventory Control
 
 
 <ul>
 <li>
 Support the implementation of initiatives aimed at reducing delivery costs and optimizing overall operational efficiency.
 </li>
 <li>
 Work closely with the warehouse and finance teams to ensure accurate inventory handling and minimal shrinkage.
 </li>
 <li>
 Assist in executing continuous improvement methodologies (e.g., KATA, Lean) to enhance productivity and cost-effectiveness.
 </li>
 <li>
 Track and report cost-related KPIs periodically, identifying gaps and improvement opportunities.
 </li>
 <li>
 Ensure adherence to approved budgets and support initiatives to reduce cost per delivery through better planning and execution.
 </li>
 </ul>
 
 
 
 
 
 3. People Development, Process Adherence &amp; Safety
 
 
 <ul>
 <li>
 Ensure complete compliance with defined Home Delivery Operations processes, SOPs, and safety protocols.
 </li>
 <li>
 Conduct and maintain structured reviews, store visits, and floor audits; record findings and follow through on improvement actions.
 </li>
 <li>
 Facilitate training and skill development programs for delivery staff and warehouse teams to build cross-functional capabilities.
 </li>
 <li>
 Support engagement initiatives such as team recognition programs, employee feedback sessions, and supervisor assessments.
 </li>
 <li>
 Maintain structured logs for store visits, delivery observations, and performance feedback.
 </li>
 <li>
 Promote a culture of discipline, accountability, and safety awareness within the team.
 </li>
 <li>
 Participate actively in daily management reviews (DMR) to discuss challenges, opportunities, and performance updates.
 </li>
 </ul>
 
 
 
 
 
 4. Projects &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Actively support ongoing productivity and process improvement projects within Home Delivery Operations.
 </li>
 <li>
 Monitor project milestones and ensure timely execution and benefit realization as per predefined timelines.
 </li>
 <li>
 Participate in key initiatives such as delivery route optimization, technology deployment (driver app/route optimizer), incentive policy rollout, and customer feedback analysis.
 </li>
 <li>
 Share best practices and process improvements across teams to standardize performance across regions.
 </li>
 <li>
 Support pilot implementations for new models, tools, or workflows aimed at enhancing delivery efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Achievement of predefined SLAs for delivery lead time and customer complaint resolution.
 </li>
 <li>
 Improved customer satisfaction and NPS for Home Delivery operations.
 </li>
 <li>
 Adherence to operational cost and inventory accuracy standards.
 </li>
 <li>
 100% compliance with process, safety, and documentation requirements.
 </li>
 <li>
 Successful execution of assigned special projects and continuous improvement initiatives.
 </li>
 <li>
 Strong stakeholder coordination between stores, logistics, customer service, and warehouse teams.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate / Postgraduate in Operations, Supply Chain, Business Administration, or related field.
 </li>
 <li>
 
 Experience:
 
 4&ndash;7 years of experience in Home Delivery / Last-Mile Operations.
 </li>
 <li>
 Strong understanding of delivery workflows, fleet coordination, route planning, and customer service operations.
 </li>
 <li>
 Proficient in data handling, reporting, and use of ERP / delivery management systems (Oracle experience preferred).
 </li>
 <li>
 
 Excellent communication and stakeholder management skills.
 
 </li>
 <li>
 Strong analytical and problem-solving mindset with attention to detail.
 </li>
 <li>
 Exposure to process improvement methodologies
 
 (Lean / KATA / Six Sigma)
 
 will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Ownership and accountability mindset.
 </li>
 <li>
 Strong coordination and multitasking skills.
 </li>
 <li>
 Customer-centric approach with a sense of urgency.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Team-oriented, approachable, and proactive in problem-solving.
 </li>
 </ul>
 
 +
 
</div>

Assistant DC/HDO Coordinator

Digital Bizkart

Job Title: Chat Support Executive &ndash; Logistics &amp; Last Mile OperationsLocation: On-Site, Karachi (PECHS Block 6, Main Shahrah-e-Faisal) Timings: 7:00 PM &ndash; 4:00 AM, 6 days a week Salary: PKR 60,000 &ndash; 70,000About the Role:We are looking for a proactive and detail-oriented Chat Support Executive to join our Logistics &amp; Last Mile Operations team. The ideal candidate will play a key role in ensuring smooth day-to-day operations for deliverOL, managing last-mile delivery services for Walmart packages across multiple U.S. cities.Key Responsibilities &amp; Requirements:<ul><li>Bachelor&rsquo;s degree (preferably in Business, Supply Chain, or related field).</li><li>1&ndash;2 years of experience in logistics, delivery operations, or customer support (BPO experience preferred).</li><li>Oversee and coordinate last-mile delivery operations for Walmart packages across assigned regions.</li><li>Monitor driver routes and performance to ensure timely and accurate deliveries.</li><li>Communicate with carriers, dispatchers, and drivers to address and resolve operational issues in real time.</li><li>Track and analyze delivery progress, identify potential delays or bottlenecks, and take corrective actions.</li><li>Act as a liaison between Walmart&rsquo;s operations team and delivery partners to ensure smooth coordination.</li><li>Manage chat-based communication to respond to queries, updates, and issue escalations efficiently.</li><li>Ensure all processes align with efficiency, service quality, and customer satisfaction standards.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Chat Support Executive - Last Mile & Logistics Operations

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