delivery operations manager

The Home Depot

<div>Position Purpose:
The Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers. 
Key Responsibilities:<ul><li>
30% Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve.
</li><li>25% Manage building and operating conditions to ensure a clean, safe, and positive associate environment.
</li><li>20% Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.</li><li>
15% Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.</li><li>
10% Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Reports to a MDC General Manager.</li><li>
This position has between 1 and 4 direct reports.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 

Working Conditions:<ul><li>
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Bachelors Degree concentrating in Operations Management, Business or Supply Chain</li><li>
Proficiency in Microsoft Outlook, Word and Excel software applications</li><li>
Previous change management experience</li><li>
Experience providing direct customer service</li><li>
Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
5</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Accountable for the management of others through subordinate supervisors and for all associate activities - including selection, termination, performance appraisal and professional development of subordinates.</li><li>
Develops Talent</li><li>
Decision Quality
</li><li>Plans and Aligns</li><li>
Ensures Accountability</li><li>
Manages Conflict</li><li>
Drives Engagement</li><li>
Collaborates</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Communicates Effectively</li></ul></div>

Distribution Center - Market Delivery Operations Manager

ELITE LUXE LIMOUSINE LLC

Operations Manager &ndash; Bike Delivery Company (Dubai)We are hiring an experienced Operations Manager for a fast-growing bike delivery company based in Dubai.Key Responsibilities:<ul><li>Manage daily delivery operations and fleet performance</li><li>Handle rider allocation, scheduling, and route optimization</li><li>Monitor KPIs (on-time delivery, efficiency, costs)</li><li>Coordinate with clients and resolve operational issues</li><li>Ensure compliance with UAE transport and safety regulations</li></ul>Requirements:<ul><li>Minimum 2&ndash;4 years experience in delivery/logistics (Talabat, Deliveroo, Careem, Noon, Amazon,Keeta,etc.)</li><li>Strong leadership and problem-solving skills</li><li>Experience managing riders/drivers is mandatory</li><li>Good knowledge of Dubai routes and operations</li><li>Ability to work under pressure and meet targets</li></ul>Salary: To be discussed based on experienceLocation: DubaiPay: AED7,000.00 - AED12,000.00 per monthWork Location: In person

Operations Manager BIKE DELIVERY COMPANY

Confidential Careers

<div>
 
 📢
 
 Job Opportunity &ndash; Ajman, UAE
 
 
 
 
 Relocation Opportunity: From Egypt to Ajman, UAE
 
 
 
 on behalf of a leading delivery company in the UAE for the position of:
 
 
 
 Delivery Company Manager
 
 
 
 We are looking for an experienced professional with a strong background in delivery operations and fleet management, capable of leading teams and ensuring smooth, high-performance daily operations.
 
 
 📝 About the Company:
 
 
 Our client is a well-established logistics and delivery company operating in the UAE, known for providing fast, reliable, and efficient delivery solutions while maintaining high operational standards and customer satisfaction.
 
 
 🎯 Key Responsibilities:
 
 <ul>
 <li>
 Manage and oversee daily delivery operations efficiently
 </li>
 <li>
 Supervise drivers and coordinate schedules and delivery routes
 </li>
 <li>
 Monitor order performance and ensure timely deliveries
 </li>
 <li>
 Optimize operational costs and improve fleet efficiency
 </li>
 <li>
 Handle customer complaints and resolve operational challenges
 </li>
 <li>
 Prepare regular performance and operational reports for senior management
 </li>
 </ul>
 
 ✅ Requirements:
 
 <ul>
 <li>
 Minimum 5 years of experience in delivery or logistics companies
 </li>
 <li>
 Proven experience managing drivers and operational teams
 </li>
 <li>
 Good knowledge of GPS tracking systems and delivery applications
 </li>
 <li>
 Strong leadership and organizational skills
 </li>
 <li>
 Ability to work under pressure and make effective decisions
 </li>
 </ul>
 
 
 
</div>

Operations Manager

Berain Water

<div>
 <ul>
 <li>
 
 Daily Operations
 
 </li>
 <li>
 Supervising and ensuring the vehicle is loaded appropriately according to safety standards, and compliance with traffic and safety regulations and rules
 </li>
 <li>
 Supervising and ensuring full compliance with the periodic maintenance schedule of the vehicle and alerting representatives and drivers of the same
 </li>
 <li>
 Supervising representatives, drivers and deliveries on a daily basis to ensure that the product reaches the right customer at the right time at the specified price
 
 .
 
 </li>
 <li>
 Organizing the routes of the delivery representatives and distribution of the pending order to ensure on time delivery and achieving department KPI
 </li>
 <li>
 Carrying out all works assigned to him by his direct manager within limits of work scope
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Delivery
 
 </li>
 <li>
 Following up and implementing the delivery plan and ensuring full compliance with it
 </li>
 <li>
 Follow up reports of any faults in vehicles directly and coordinate with the transportation supervisor and the vehicle maintenance department to fix the malfunction as soon as possible
 </li>
 <li>
 Follow the necessary instructions regarding traffic accidents, and report the accident as soon as it occurs
 </li>
 <li>
 Follow up the representatives and delivery drivers regarding personal hygiene, company uniforms, general codes of conduct and complete discipline during and after delivery operations
 </li>
 <li>
 Organize delegates&rsquo; routes, identifying and distributing requests registered within the region, in coordination with the direct manager, and following up on their implementation on a daily basis.
 </li>
 <li>
 Follow up the daily reports and discuss the reasons for the low performance - if any - and work to handle them and finish the pending requests.
 </li>
 <li>
 Follow up the collection of the financial responsibility that is assigned to the delivery team and hand them over on time, and coordinate with the direct manager to submit a report to the management in order to take the necessary legal measures to guarantee the rights of the company.
 </li>
 <li>
 Follow up on customer complaints and work to finish them on time and update the complaints data on time.
 </li>
 <li>
 Comply with the Last Mile Standard Operation procedures.
 </li>
 <li>
 Cooperate with other department to achieve company targets.
 </li>
 <li>
 Alert and highlight any common issue that affect the performance and patriciate to provide the root cause and corrective action to improve the performance
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Policies, Processes &amp; Procedures
 
 </li>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Safety, Quality &amp; Environment
 
 </li>
 <li>
 Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
 </li>
 </ul>
 
 
</div>

Delivery Supervisor

Distribution Center - MDO Manager

Landmark Group

<div>
 
 The Assistant DC will be responsible for ensuring seamless execution of end-to-end Home Delivery Operations (HDO) from order receipt to final delivery and customer satisfaction. The role demands strong coordination between warehouse, HDO, stores, and customer call center teams to maintain predefined SLAs, drive customer experience excellence, optimize delivery performance, and support cost-efficient operations.
 
 
 This position requires a hands-on professional with a strong operational mindset, attention to detail, and the ability to handle multiple stakeholders while maintaining high service quality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Experience &amp; Delivery Operations
 
 
 <ul>
 <li>
 Coordinate and monitor all Home Delivery activities to ensure timely delivery and adherence to predefined SLAs.
 </li>
 <li>
 Drive reduction in pending, postponed, and rescheduled deliveries through proactive follow-ups and planning.
 </li>
 <li>
 Ensure smooth communication between the delivery team, store operations, and customer service for order status updates and exception handling.
 </li>
 <li>
 Monitor and improve customer satisfaction (NPS) by ensuring quick resolution of complaints and prompt customer feedback closure.
 </li>
 <li>
 Track delivery metrics and highlight deviations, delays, or service issues for immediate corrective actions.
 </li>
 <li>
 Collaborate with fleet teams to improve routing efficiency and truck utilization for optimal delivery productivity.
 </li>
 <li>
 Maintain capacity as per the monthly plan and ensure operational flexibility within permissible limits.
 </li>
 </ul>
 
 
 
 
 
 2. Cost &amp; Inventory Control
 
 
 <ul>
 <li>
 Support the implementation of initiatives aimed at reducing delivery costs and optimizing overall operational efficiency.
 </li>
 <li>
 Work closely with the warehouse and finance teams to ensure accurate inventory handling and minimal shrinkage.
 </li>
 <li>
 Assist in executing continuous improvement methodologies (e.g., KATA, Lean) to enhance productivity and cost-effectiveness.
 </li>
 <li>
 Track and report cost-related KPIs periodically, identifying gaps and improvement opportunities.
 </li>
 <li>
 Ensure adherence to approved budgets and support initiatives to reduce cost per delivery through better planning and execution.
 </li>
 </ul>
 
 
 
 
 
 3. People Development, Process Adherence &amp; Safety
 
 
 <ul>
 <li>
 Ensure complete compliance with defined Home Delivery Operations processes, SOPs, and safety protocols.
 </li>
 <li>
 Conduct and maintain structured reviews, store visits, and floor audits; record findings and follow through on improvement actions.
 </li>
 <li>
 Facilitate training and skill development programs for delivery staff and warehouse teams to build cross-functional capabilities.
 </li>
 <li>
 Support engagement initiatives such as team recognition programs, employee feedback sessions, and supervisor assessments.
 </li>
 <li>
 Maintain structured logs for store visits, delivery observations, and performance feedback.
 </li>
 <li>
 Promote a culture of discipline, accountability, and safety awareness within the team.
 </li>
 <li>
 Participate actively in daily management reviews (DMR) to discuss challenges, opportunities, and performance updates.
 </li>
 </ul>
 
 
 
 
 
 4. Projects &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Actively support ongoing productivity and process improvement projects within Home Delivery Operations.
 </li>
 <li>
 Monitor project milestones and ensure timely execution and benefit realization as per predefined timelines.
 </li>
 <li>
 Participate in key initiatives such as delivery route optimization, technology deployment (driver app/route optimizer), incentive policy rollout, and customer feedback analysis.
 </li>
 <li>
 Share best practices and process improvements across teams to standardize performance across regions.
 </li>
 <li>
 Support pilot implementations for new models, tools, or workflows aimed at enhancing delivery efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Achievement of predefined SLAs for delivery lead time and customer complaint resolution.
 </li>
 <li>
 Improved customer satisfaction and NPS for Home Delivery operations.
 </li>
 <li>
 Adherence to operational cost and inventory accuracy standards.
 </li>
 <li>
 100% compliance with process, safety, and documentation requirements.
 </li>
 <li>
 Successful execution of assigned special projects and continuous improvement initiatives.
 </li>
 <li>
 Strong stakeholder coordination between stores, logistics, customer service, and warehouse teams.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate / Postgraduate in Operations, Supply Chain, Business Administration, or related field.
 </li>
 <li>
 
 Experience:
 
 4&ndash;7 years of experience in Home Delivery / Last-Mile Operations.
 </li>
 <li>
 Strong understanding of delivery workflows, fleet coordination, route planning, and customer service operations.
 </li>
 <li>
 Proficient in data handling, reporting, and use of ERP / delivery management systems (Oracle experience preferred).
 </li>
 <li>
 
 Excellent communication and stakeholder management skills.
 
 </li>
 <li>
 Strong analytical and problem-solving mindset with attention to detail.
 </li>
 <li>
 Exposure to process improvement methodologies
 
 (Lean / KATA / Six Sigma)
 
 will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Ownership and accountability mindset.
 </li>
 <li>
 Strong coordination and multitasking skills.
 </li>
 <li>
 Customer-centric approach with a sense of urgency.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Team-oriented, approachable, and proactive in problem-solving.
 </li>
 </ul>
 
 +
 
</div>

HDO Coordinator

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