delivery operations manager

eJAmerica

<div>
 
 
 Job Description
 
 
 
 
 ocation:
 
 Mysore (Work from Office)
 
 
 
 Experience:
 
 8&ndash;12 years
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 About the Role:
 
 
 
 
 
 
 We are looking for an experienced Global Delivery Operations Manager to lead and manage global IT Infrastructure support operations and oversee end-to-end delivery of managed services and implementation projects. The role requires strong expertise in operations management, service delivery governance, and project execution across multiple geographies. The ideal candidate will ensure operational excellence, SLA adherence, and high customer satisfaction while managing distributed teams and global clients. Flexibility in working hours and shifts is required to support global business needs.
 
 
 Key Responsibilities
 
 
 Global Operations &amp; Service Delivery Management
 
 <ul>
 <li>
 Lead and oversee global IT infrastructure support operations across multiple clients and regions.
 </li>
 <li>
 Ensure high availability, stability, and performance of IT services with effective incident, problem, and change management.
 </li>
 <li>
 Develop, implement, and continuously improve global Standard Operating Procedures (SOPs) and delivery frameworks.
 </li>
 <li>
 Monitor, analyze, and report Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to stakeholders.
 </li>
 <li>
 Manage global delivery teams; provide leadership, mentoring, training, and performance management.
 </li>
 <li>
 Act as the primary escalation point for critical operational issues and ensure timely resolution.
 </li>
 <li>
 Collaborate with cross-functional teams (Network, Server, Cloud, Security, Data Center, etc.) to ensure seamless service delivery.
 </li>
 <li>
 Drive operational efficiency, automation, and continuous improvement initiatives across delivery operations.
 </li>
 </ul>
 
 Project &amp; Transition Management
 
 <ul>
 <li>
 Oversee planning and execution of global implementation, transition, and transformation projects.
 </li>
 <li>
 Ensure projects are delivered on time, within scope, and within budget across multiple geographies.
 </li>
 <li>
 Define project governance models, delivery milestones, risk management, and resource planning.
 </li>
 <li>
 Engage with clients, internal stakeholders, and senior leadership on delivery status, risks, and strategic initiatives.
 </li>
 <li>
 Facilitate global governance forums including kick-off meetings, weekly reviews, and post-implementation assessments.
 </li>
 <li>
 Ensure complete and accurate documentation for audits, compliance, and operational readiness.
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 8&ndash;12 years of experience in IT Infrastructure Operations and Global Service Delivery roles.
 </li>
 <li>
 Minimum 3&ndash;5 years of experience in a leadership or managerial role managing global or multi-region teams.
 </li>
 <li>
 Proven experience in managing IT production support and delivering global Managed Services engagements.
 </li>
 <li>
 Strong understanding of ITIL processes, production support models, and Data Center (DC) operations.
 </li>
 <li>
 Hands-on experience with project management methodologies (Agile, Scrum, Waterfall) and tools such as MS Project, JIRA, and ServiceNow.
 </li>
 <li>
 PMP / PRINCE2 / ITIL certifications are highly desirable.
 </li>
 <li>
 Willingness to work in shifts and extended hours to support global operations.
 </li>
 </ul>
 
 Key Competencies
 
 
 Technical:
 
 <ul>
 <li>
 Strong knowledge of IT Infrastructure (Networks, Servers, Microsoft technologies).
 </li>
 <li>
 Experience with ITIL-based service management tools; exposure to Cloud platforms (AWS/Azure) is an advantage.
 </li>
 </ul>
 
 Leadership &amp; People Management:
 
 <ul>
 <li>
 Proven ability to lead global teams, manage performance, and drive accountability.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Strong analytical and decision-making skills with the ability to manage high-impact escalations.
 </li>
 </ul>
 
 Communication &amp; Stakeholder Management:
 
 <ul>
 <li>
 Excellent verbal and written communication skills for global client and leadership engagement.
 </li>
 </ul>
 
 Customer Focus:
 
 <ul>
 <li>
 Strong commitment to delivering high-quality services and exceptional client experience.
 </li>
 </ul>
 
 Time &amp; Priority Management:
 
 <ul>
 <li>
 Ability to manage multiple priorities in a fast-paced, global delivery environment.
 </li>
 </ul>
 
 
 
 
 
 Work Mode &amp; Schedule:
 
 
 <ul>
 <li>
 
 Location:
 
 Mysore (Work from Office &ndash; WFO)
 </li>
 <li>
 
 Shift:
 
 Flexible with timings and work shifts, including extended hours when required.
 </li>
 </ul>
 
 
</div>

Global Delivery Operations Manager

Accenture

Skill required: Procurement Operations - Procurement Support 
Designation: Delivery Operations Associate Manager 
Qualifications:Any Graduation
 
Years of Experience:10 to 14 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Procurement Operations involve the process of acquiring goods and services that a business needs to operate. This includes identifying needs, selecting suppliers, negotiating contracts, and managing purchase orders. The goal is to obtain quality products at the best possible prices while ensuring timely delivery. Effective procurement operations help control costs, maintain supply chain efficiency, and support overall business objectives. They are essential for the smooth functioning of any organization. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. 
What are we looking for? &bull; Bachelor&rsquo;s Degree in Supply Chain or related discipline &bull; Masters Business Administration &bull; Formal training and/or experience in strategic sourcing &bull; Knowledge of procurement operations &bull; Proficiency in spreadsheet software (e.g. Microsoft Excel) and presentation software (i.e. Microsoft PowerPoint) &bull; Proven ability to build, manage and foster a team-oriented environment &bull; Proven ability to work creatively and analytically in a problem-solving environment &bull; Demonstrated ability to effectively manage a wide range of suppliers &bull; Ability to drive transformational change &bull; Solid multi-phase project management skills &bull; Strong ability to effectively manage in a matrix organizational structure working with multiple internal clients &bull; Ability to adapt to the varied corporate cultures and organizational structures of our customers &bull; Exceptional track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of moderately complex problems &bull; Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures &bull; The person requires understanding of the strategic direction set by senior management as it relates to team goals &bull; Primary upward interaction is with direct supervisor or team leads &bull; Generally interacts with peers and/or management levels at a client and/or within Accenture &bull; The person should require minimal guidance when determining methods and procedures on new assignments &bull; Decisions often impact the team in which they reside and occasionally impact other teams &bull; Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Delivery Operations Associate Manager

Glow Beauty on Demand

Store Manager, Al Fayha (Nov 2025) - Summary: The Regional Manager oversees delivery operations across multiple cities in Saudi Arabia, optimizing strategies to achieve business KPIs. Responsibilities include managing city teams, analyzing performance metrics, and ensuring compliance with regulations. This role requires strong leadership, strategic planning, and the ability to navigate complex challenges in the food delivery market. Seniority level <ul><li>Director</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Sales and Business Development</li></ul> Industries <ul><li>Home Health Care Services</li></ul>

Store Manager Jobs in Al Fayha (Nov 2025) - Bayt.com

Delpack Logistics India Pvt. Ltd

Job Description: Area (Operations) Manager &mdash; Last Mile (Pune, MH)Company DescriptionDelpack Logistics India Pvt. Ltd. is deeply involved in the Indian e-commerce industry, providing end-to-end solutions in E-Commerce, Delivery Management, Logistics, and Fleet Management sectors. We strive to become synonymous with our motto, &ldquo;Smile Delivered!&rdquo; &amp; working towards being the most client-centric company upon whom businesses can rely &amp; trust. By providing our business collaborations more of what they want &ndash; best-in-class services, before-time solutions, and convenience &ndash; Delpack continues to grow and evolve as a major e-commerce delivery management service partner.Role DescriptionWe are seeking a highly motivated and results-oriented Area (Operations) Manager to lead our last-mile delivery sites &amp; business with Amazon. In this unique role, AOM will be responsible for managing all aspects of end-to-end business operations. This includes managing people, processes, and performance to achieve and exceed key operational metrics such as safety, quality, productivity, cost, and customer experience. AOM will drive continuous improvement initiatives, foster a high-performance culture, and collaborate with various internal and external stakeholders to optimize delivery efficiency and customer satisfaction. While the site itself is owned by Delpack and business &amp; SOPs are followed as per Amazon, thus, AOM primary focus will be on optimizing the efficiency, safety, and productivity of our delivery workforce and assets.Qualifications1. Work-experience of 8-9+ Yrs in e-commerce (Amazon / Flipkart) last-mile operations management. Sound understanding of Lean Operations principles and practices.2. Demonstrated strong capability in local hiring, recruitment, and workforce management, particularly in high- volume and fluctuating environments.3. Proven experience in managing a fleet of vehicles and a large team of delivery associates/riders and supervisors.4. Strong understanding of last-mile delivery challenges, routing optimization, and logistics technology.5. Experience working in a highly metrics-driven environment.6. Ability to maintain composure in difficult situations7. Comfortable working independently with minimal supervision.8. Liaise and negotiate with stakeholders.9. Effective communication and interpersonal skills.10. Excellent attention to detail.11. Ability to multitask effectively.12. Ability to frame responses to email.13. Ability to perform repetitive tasks with a high degree of accuracy.14. Ability to adapt to a fast-paced and dynamic work environment.Job Requirements1. Local Hiring &amp; Workforce Management:&middot; Proactively manage and execute the end-to-end local hiring process for riders and supervisors, adapting quickly to fluctuating business demands and seasonal peaks.&middot; Develop and maintain strong local networks to source high-quality candidates efficiently.&middot; Implement effective strategies for recruitment, screening, interviewing, and onboarding, ensuring a seamless experience for new hires.&middot; Forecast staffing needs accurately and develop contingency plans to address unexpected demand changes.&middot; Ensure all hiring practices comply with local labor laws and Amazon's internal policies.&middot; Drive initiatives to improve rider and supervisor retention through engagement, recognition, and development programs.2. Operational Excellence &amp; Performance Optimization:&middot; Ensure seamless end-to-end station operations, including efficient cash and shipment management.&middot; Drive and monitor zero shipment breaches within defined turnaround times (TAT) across the designated region.&middot; Monitor, analyze, and improve key delivery performance indicators (KPIs) to enhance efficiency and effectiveness.&middot; Directly responsible for reducing per-shipment costs and increasing productivity by ensuring adherence to Promise Delivery Dates (PDD).&middot; Leverage data to improve performance metrics and identify opportunities to enhance customer experience.&middot; Maintain and analyze operational metrics to assess performance and implement data-driven improvements.&middot; Monitor quality, quantity, stock levels, delivery times, transport costs, and overall efficiency.&middot; Meet established targets for cost, productivity, accuracy, and timeliness.&middot; Proactively resolve any operational problems or customer complaints that arise.&middot; Frame and maintain high work standards and continuously review and refine existing processes.3. Team Leadership &amp; Development:&middot; Lead, manage, and develop delivery associates and support staff, cultivating a positive and productive team environment.&middot; Supervise, coach, and train the station workforce to maximize performance.&middot; Act as a people manager, coordinating with HR to address Delivery Associate issues and grievances.&middot; Foster a high-performance culture, promoting teamwork, accountability, and continuous improvement.&middot; Conduct regular performance reviews, provide constructive feedback, and identify training needs for direct reports.&middot; Manage shift schedules, attendance, and resource allocation for Supervisors and riders.&middot; Ensure that Delivery Associates maintain proper dress code and professional conduct with customers.4. Vendor Management &amp; Van Hiring:&middot; Manage relationships with third-party van vendors, ensuring service level agreements (SLAs) are met.&middot; Oversee the sourcing, onboarding, and performance management of van partners, aligning with business requirements.&middot; Negotiate contracts and terms with van vendors to optimize cost and service quality.&middot; Monitor van fleet availability, compliance, and maintenance schedules through vendor channels.5. Financial Management &amp; Security:&middot; Assume full ownership for all cash and loss recovery efforts within the station, diligently investigating discrepancies and ensuring timely resolution.&middot; Proactively identify potential financial risks and implement robust preventative measures to safeguard company assets.&middot; Take decisive action to initiate and file First Information Reports (FIRs) with local authorities independently, when required, for theft, fraud, or any other criminal activities impacting operations, seeing the process through to resolution.&middot; Implement and enforce strict cash handling procedures, reconciliation processes, and security protocols to minimize financial exposure.&middot; Conduct regular audits of financial processes and records to ensure compliance and identify areas for improvement.6. Logistics &amp; Compliance:&middot; Possess strong knowledge of route optimization and efficient delivery scheduling.&middot; Arrange goods, plan optimal delivery routes, and process shipments effectively.&middot; Oversee operational budgets, cash management, and fleet management for the delivery center.&middot; Ensure strict adherence to operational Standard Operating Procedures (SOPs) and facilitate timely audits.&middot; Ensure full-scale and effective implementation of processes at the ground level.7. Stakeholder Management:&middot; Collaborate closely with the Amazon site leadership team (who manage the warehouse operations) to ensure seamless handovers and integrated workflows.&middot; Build and maintain strong relationships with internal stakeholders, including warehouse operations, customer service, and regional logistics teams.&middot; Communicate effectively with all levels of the organization regarding operational performance, challenges, and initiatives.Preferred Requirements1. A graduation degree2. Conversation in Marathi (reading &amp; writing), English (reading &amp; writing) &amp; Hindi3. Experience with Microsoft Office (Microsoft Excel, Microsoft Word)Location1. Pune, MaharashtraJob Type: Full-timePay: ₹35,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>What is your current ctc?</li><li>What is your notice Period?</li></ul>Experience:<ul><li>Logistics: 2 years (Preferred)</li></ul>Location:<ul><li>Pune, Maharashtra (Required)</li></ul>Work Location: In person

Operation Manager Logistics -Last Mile (Pune)

Zomato

HiWe, ZomatoManipal, are on the lookout for highly driven individuals ready to thrive in a fast-paced environment for our online ordering (O2) business in Manipal.Field &amp; Operations Manager (FOM):We're expanding our Logistics team and seeking passionate individuals dedicated to creating a seamless delivery experience for our customers.Ideal candidates will be empathetic, with strong analytical, interpersonal, and problem-solving skills to develop innovative solutions that drive growth and make a real impact in our delivery partner ecosystem.Join us in transforming online ordering into a truly exceptional experience!Work Experience: 1-4 YearsLanguages: Kannada &mdash; Mandatory, Tulu &mdash; PreferableJob Types: Full-time, PermanentPay: ₹400,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Experience:<ul><li>Operations management: 1 year (Preferred)</li></ul>Language:<ul><li>Kannada (Preferred)</li></ul>Location:<ul><li>Manipal, Karnataka (Preferred)</li></ul>Work Location: In person

Field Operations Manager

Amazon

<div>
 
 Description
 
 
 
 First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Hub Account Managers, as and when required: you&rsquo;ll step in on their behalf where necessary.
 
 
 You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
 
 
 You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
 
 
 You will be expected to interview candidates for associate roles.
 
 
 You will be responsible for briefing and monitoring the workload of all associates. Therefore, you&rsquo;ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.
 
 
 In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you&rsquo;ll follow-up on and resolve any process-related issues as and when required.
 
 
 You are expected to be flexible to work in different shifts and to do overtime when needed.
 
 
 Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 Supervise the dispatch of shipments in the stations for Hub.
 
 
 Timely monitoring of the cost of Supply runs
 
 
 Manage Metrics
 
 
 Identify opportunities and areas of improvement with stores on the delivery process.
 
 
 Leverage maps to analyze the distribution of active stores and ADE Scouting.
 
 
 Dive deep on Store performance metrics
 
 
 Participate in continuous improvement projects.
 
 
 Actively participate in meetings with station stakeholders to present program quality metrics.
 
 
 Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
 
 
 Supervise the execution of Debrief, monitoring on road shipments.
 
 
 Management of capacity, performance analysis for volume balancing.
 
 
 Provide support to our partners in the delivery processes.
 
 
 
 About The Team
 
 
 
 The Hub program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach!
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience with planning, performance metrics, and process improvement
 </li>
 <li>
 Experience managing teams
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
 </li>
 <li>
 Experience with data analysis
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3109012
</div>

Channel Team Lead, Hub Delivery

HomeDeliveryLink

Job descriptionHomeDeliveryLink is a leading national furniture and appliance delivery service provider. HDL provides a range of home delivery and final mile logistics solutions for world-class retailers of furniture and appliances. Our fast-growing team is made up of sharp, energetic team members with a &quot;can-do&quot; attitude and a strong work ethic.HomeDeliveryLink is currently in need of a Delivery Operations Manager to oversee one of our furniture and appliance home delivery and installation operations in the Richland, WA area. This leader's responsibilities will include shared oversight of our local network of independent home delivery contract carriers, close partnership and interactions with our clients, and make sure that each and every delivery customer has an amazing delivery experience. Skills used include computer-based routing system knowledge, MS Office applications, verifiable customer service excellence, above-average verbal and electronic communication skills, adherence to established processes, and process development ability.<ul><li>Required 1+ years of management experience in contract based, final-mile, big and bulky home delivery</li><li>Excellent organizational and critical thinking skills required</li><li>Strong, professional oral and written communication skills required</li><li>Ability to influence and positively motivate direct reports and business partners</li><li>Multi-tasking ability in a fast-paced environment</li><li>Ability to produce and execute development plans for several direct reports</li><li>Logistics contractor management experience is strongly preferred</li><li>High School Diploma or equivalent required</li><li>MS Office suite application proficiency is required</li><li>DOT and Federal regulations knowledge is required</li></ul>Candidates with home delivery experience and a professional network in the Eastern WA contract carrier community are preferred.Tuesday through Saturday with Flexibility of schedule based on a variable delivery calendar is required.HDL is a growing, medium-sized family-owned company that takes pride in our people. We provide motivated team members with unlimited growth opportunities, a competitive benefits package including health and 401k, a liberal time-off policy, and other great benefits. A criminal background check and pre-employment drug screen are required.HomeDeliveryLink is an EOE and ADA compliant corporation.Job Type: Full-timePay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Logistics : 2 years (Required)</li><li>Final Mile Home Delivery Management: 2 years (Required)</li></ul>Work Location: In person

Delivery Manager - Final Mile

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