delivery operations manager

The Home Depot

<div>Position Purpose:
The Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers. 
Key Responsibilities:<ul><li>
30% Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve.
</li><li>25% Manage building and operating conditions to ensure a clean, safe, and positive associate environment.
</li><li>20% Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.</li><li>
15% Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.</li><li>
10% Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Reports to a MDC General Manager.</li><li>
This position has between 1 and 4 direct reports.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 

Working Conditions:<ul><li>
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Bachelors Degree concentrating in Operations Management, Business or Supply Chain</li><li>
Proficiency in Microsoft Outlook, Word and Excel software applications</li><li>
Previous change management experience</li><li>
Experience providing direct customer service</li><li>
Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
5</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Accountable for the management of others through subordinate supervisors and for all associate activities - including selection, termination, performance appraisal and professional development of subordinates.</li><li>
Develops Talent</li><li>
Decision Quality
</li><li>Plans and Aligns</li><li>
Ensures Accountability</li><li>
Manages Conflict</li><li>
Drives Engagement</li><li>
Collaborates</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Communicates Effectively</li></ul></div>

Distribution Center - Market Delivery Operations Manager

Confidential Careers

<div>
 
 📢
 
 Job Opportunity &ndash; Ajman, UAE
 
 
 
 
 Relocation Opportunity: From Egypt to Ajman, UAE
 
 
 
 on behalf of a leading delivery company in the UAE for the position of:
 
 
 
 Delivery Company Manager
 
 
 
 We are looking for an experienced professional with a strong background in delivery operations and fleet management, capable of leading teams and ensuring smooth, high-performance daily operations.
 
 
 📝 About the Company:
 
 
 Our client is a well-established logistics and delivery company operating in the UAE, known for providing fast, reliable, and efficient delivery solutions while maintaining high operational standards and customer satisfaction.
 
 
 🎯 Key Responsibilities:
 
 <ul>
 <li>
 Manage and oversee daily delivery operations efficiently
 </li>
 <li>
 Supervise drivers and coordinate schedules and delivery routes
 </li>
 <li>
 Monitor order performance and ensure timely deliveries
 </li>
 <li>
 Optimize operational costs and improve fleet efficiency
 </li>
 <li>
 Handle customer complaints and resolve operational challenges
 </li>
 <li>
 Prepare regular performance and operational reports for senior management
 </li>
 </ul>
 
 ✅ Requirements:
 
 <ul>
 <li>
 Minimum 5 years of experience in delivery or logistics companies
 </li>
 <li>
 Proven experience managing drivers and operational teams
 </li>
 <li>
 Good knowledge of GPS tracking systems and delivery applications
 </li>
 <li>
 Strong leadership and organizational skills
 </li>
 <li>
 Ability to work under pressure and make effective decisions
 </li>
 </ul>
 
 
 
</div>

Operations Manager

elmenus technologies

<div>elmenus is a venture-backed food discovery platform with a total of $25M+ in funding based in Egypt.
We are building the ultimate food platform that surfaces the best dishes in each city, in a personalized experience, connecting restaurants to the diners most passionate about what they have to offer. We are looking for the smartest, most impactful and passionate people to join our food loving team. 
We are hiring a Fleet Operations Manager who will be responsible for leading and scaling our food delivery fleet spanning thousands of drivers. You are a visionary who is able to lead diverse teams to unified clearly communicated goals and you enjoy driving decisions based on data. You will own the end to end delivery experience at scale which includes working closely with engineering on how our driver apps and technology work to ensure the best driver quality and least delivery times are guaranteed. This is a key role at elmenus that comes with competitive stock options and autonomy in the organization to lead a critical function with your strong vision and execution. 
Roles &amp; Responsibilities<ul><li>
Build and scale our food delivery fleet operations across multiple cities and obsessively drive down delivery times to become the most reliable food delivery platform</li><li>
Inspire teams and external resources to follow through on their vision for operations excellence as well as take big ideas and break them into actionable steps with tight timelines for completion</li><li>
Manage driver acquisition teams to utilize 3rd party suppliers and directly hired drivers to ensure supply health</li><li>
Build end-to-end online ordering processes with the purpose of better efficiency, decreasing order cycle handling time and constantly eliminating error rates</li><li>
Evolve our driver incentive schemes and benefits constantly to offer fair earnings to drivers and improve driver retention</li><li>
Refine and automate processes for cash collection to ensure timely reconciliations</li><li>
Generate, build processes and define KPIs for restaurants to comply to elmenus standards &amp; SLAs</li><li>
Analyze data from multiple sources to optimize financial profitability across the board</li></ul> 
What will make you fit for this role 
<ul><li>
5+ years' of relevant experience in operations, supply chain or logistics. Food delivery logistics experience is a plus</li><li>
User centric: puts customers at the core of all decisions and experiences</li><li>
Strategic planner: proven track record in planning, budgeting, forecasting and establishing the right KPIs</li><li>
Data driven: use data for all decisions, understanding that the magic is in the outliers not the averages</li><li>
You think big: you like to set challenging targets for you and your teams</li><li>
A great leader: genuinely considerate of people&rsquo;s growth potential and their development</li><li>
Entrepreneurial: You are self motivated, a self starter and you get excited about building things from scratch</li><li>
Excellent communication skills</li><li>
Loving food is always a plus :)</li></ul></div>

Fleet Operations Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Amazon Web Services (AWS) is seeking an experienced and results-oriented Manager to lead the AMER Delivery Operations team within the Data Center Planning and Delivery organization. This role is responsible for driving end-to-end program management across a portfolio of high-visibility initiatives that directly impact AWS's ability to deliver infrastructure capacity on time and at scale across the Americas region. 
 
The ideal candidate is a strategic thinker and operational leader who thrives in ambiguous environments, earns trust across senior stakeholders, and consistently raises the bar on process excellence, organizational accountability, and team development. 
 
Key job responsibilities 
CAR Program Management: 
 
Lead end-to-end Capital Approval Request (CAR) program management, including executive coordination and regional program ownership across Delivery, Energy/Water, and Real Estate workstreams. 
Lead supplemental and reallocation support activities, ensuring timely and accurate execution across program cycles. 
Continuously identify process efficiencies, reduce level of effort, and apply lessons learned to drive standardization and scalability across the CAR program. 
 
Core Business Operations 
 
Lead Director-level goal review meetings and coordinate cross-functionally with VP-level teams to ensure strategic alignment across the organization. 
Support the headcount allocation through training delivery and PID distribution. 
Partner with Finance during Operating Plan (OP) cycles to coordinate headcount requests, support headcount model development, and track Director-level metrics. 
Drive organizational visibility and accountability through Weekly Business Reviews (WBRs), Quarterly Business Reviews (QBRs), and regional Monthly Business Review (MBR) support. 
Coordinate exemption requests around critical business dates to protect delivery timelines and minimize operational disruption. 
 
DCBM STO / Generative AI 
 
Lead their team to drive Data Center Build Manager (DCBM) program coordination, including customer feedback loops, feature request management, and launch communications. 
Build and scale advanced Generative AI automation capabilities to support operational efficiency and future organizational growth. 
Knowledge Management &amp; Training 
 
Champion organizational learning by owning knowledge management, developing and delivering training programs, and leading continuous improvement initiatives. 
Establish scalable knowledge management frameworks that enable team effectiveness and onboarding excellence. 
 
On Time Delivery Program 
 
Lead technical infrastructure program delivery across the AMER region, including milestone tracking, risk mitigation, and issue triage. 
Track and report on key organizational goals, including Incremental Capacity (S-Team goal) and On Time Delivery (KPNS), ensuring timely escalation and resolution of blockers. 
Serve as the primary point of accountability for AMER regional delivery performance metrics.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of project management (including scope, schedule, budget, quality, risk and critical path management) experience</li><li>3+ years of team management experience</li><li>3+ years of experience managing cross-functional programs with senior stakeholder engagement (Director/VP level).</li><li>Experience with capital planning, headcount management, or business operations in a technology or infrastructure organization.</li><li>Demonstrated ability to develop and implement scalable processes and mechanisms.</li><li>Bachelor's degree in Business, Engineering, Operations, or a related field.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in data center, infrastructure, or cloud capacity planning environments.</li><li>Familiarity with CAR or capital approval processes within a large enterprise.</li><li>Experience leveraging Generative AI tools to drive operational automation and efficiency.</li><li>Strong analytical skills with experience building and managing business review mechanisms (WBR, QBR, MBR).</li><li>Proven track record of leading teams through ambiguity and delivering results in a matrixed organization.</li><li>MBA or advanced degree preferred.</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, VA, Herndon - 163,500.00 - 221,300.00 USD annually 
USA, WA, Seattle - 163,500.00 - 221,300.00 USD annually</div>

Manager, TIPM, Delivery Ops, Data Center Planning and Delivery

elmenus

<div>
 
 Job Description
 
 
 
 elmenus is a venture-backed food discovery platform with a total of $25M+ in funding based in Egypt.
 
 
 We are building the ultimate food platform that surfaces the best dishes in each city, in a personalized experience, connecting restaurants to the diners most passionate about what they have to offer. We are looking for the smartest, most impactful and passionate people to join our food loving team.
 
 
 We are hiring a
 
 Fleet Operations Manager
 
 who will be responsible for leading and scaling our food delivery fleet spanning thousands of drivers. You are a visionary who is able to lead diverse teams to unified clearly communicated goals and you enjoy driving decisions based on data. You will own the end to end delivery experience at scale which includes working closely with engineering on how our driver apps and technology work to ensure the best driver quality and least delivery times are guaranteed. This is a key role at elmenus that comes with competitive stock options and autonomy in the organization to lead a critical function with your strong vision and execution.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Build and scale our food delivery fleet operations across multiple cities and obsessively drive down delivery times to become the most reliable food delivery platform
 </li>
 <li>
 Inspire teams and external resources to follow through on their vision for operations excellence as well as take big ideas and break them into actionable steps with tight timelines for completion
 </li>
 <li>
 Manage driver acquisition teams to utilize 3rd party suppliers and directly hired drivers to ensure supply health
 </li>
 <li>
 Build end-to-end online ordering processes with the purpose of better efficiency, decreasing order cycle handling time and constantly eliminating error rates
 </li>
 <li>
 Evolve our driver incentive schemes and benefits constantly to offer fair earnings to drivers and improve driver retention
 </li>
 <li>
 Refine and automate processes for cash collection to ensure timely reconciliations
 </li>
 <li>
 Generate, build processes and define KPIs for restaurants to comply to elmenus standards &amp; SLAs
 </li>
 <li>
 Analyze data from multiple sources to optimize financial profitability across the board
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 What Will Make You Fit For This Role
 
 
 
 <ul>
 <li>
 5+ years' of relevant experience in operations, supply chain or logistics. Food delivery logistics experience is a plus
 </li>
 <li>
 User centric: puts customers at the core of all decisions and experiences
 </li>
 <li>
 Strategic planner: proven track record in planning, budgeting, forecasting and establishing the right KPIs
 </li>
 <li>
 Data driven: use data for all decisions, understanding that the magic is in the outliers not the averages
 </li>
 <li>
 You think big: you like to set challenging targets for you and your teams
 </li>
 <li>
 A great leader: genuinely considerate of people&rsquo;s growth potential and their development
 </li>
 <li>
 Entrepreneurial: You are self motivated, a self starter and you get excited about building things from scratch
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Loving food is always a plus :)
 </li>
 </ul>
</div>

<div>Position Purpose:
The Market Delivery AGM has multi-unit responsibility for leading a group of Market Delivery Operation (MDO) Managers/Supervisors to meet all performance standards of the distribution center operation and all delivery service goals. Responsible for coordinating market efforts ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The Market Delivery AGM will need to ensure that all MDOs within the market have a positive associate environment with high standards of performance in order to meet customer needs. 
Key Responsibilities:<ul><li>
35% Monitor market MDO building level scorecards, financials, and safety metrics and identify recommendations for improvement or address any potential issues.</li><li>
15% Responsible for direct customer contact and support. Oversee escalated exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues</li><li>
15% Responsible to maintain and leverage vendor relationships within the given market - to include close partnership on inventory, inbound transportation, promotions &amp; forecast, and service level agreement deliverables.</li><li>
35% Market level management of all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Reports to MDC General Manager or Senior Director.</li><li>
This role has 4-8 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 25% to 50% of the time.</li></ul> 
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 
Working Conditions:<ul><li>
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.</li></ul> 
Preferred Qualifications:<ul><li>
Bachelors Degree concentrating in Operations Management, Business or Supply Chain</li><li>
Proficiency in Microsoft Outlook, Word and Excel software applications</li><li>
Previous change management experience</li><li>
Multiple site responsibility within geographical region</li><li>
Experience in last-mile delivery</li><li>
Direct fulfillment experience</li><li>
Proven ability to deliver excellent customer service</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Accountable for the management of others through subordinate supervisors and for all associate activities - including selection, termination, performance appraisal and professional development of subordinates.</li><li>
Develops Talent</li><li>
Decision Quality</li><li>
Plans and Aligns</li><li>
Ensures Accountability</li><li>
Manages Conflict</li><li>
Drives Engagement</li><li>
Collaborates</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Communicates Effectively</li></ul></div>

Distribution Center - Market Delivery Manager

Speeedy Courier Service

We are a leading delivery service provider specializing in serving Central Florida, including Tampa, Lakeland, Daytona and all surrounding FL cities. We are dedicated to providing top-notch delivery solutions to our customers and are currently seeking a seasoned dispatcher to join our team.Position Overview:We are looking for an experienced dispatcher with at least 2 years of experience in the delivery service industry, particularly in Central Florida, to manage and optimize our delivery operations. The ideal candidate will play a crucial role in ensuring the efficient and timely delivery of goods to our customers while maintaining a high level of customer satisfaction.Responsibilities:Dispatch and coordinate delivery drivers to ensure timely and efficient deliveries. Monitor driver routes and schedules, making real-time adjustments as needed. Communicate with drivers and customers to provide updates on delivery status. Handle customer inquiries, concerns, and issues in a professional and timely manner. Maintain accurate records of deliveries and driver activities. Collaborate with the operations team to optimize delivery routes and improve efficiency. Ensure compliance with company policies and safety regulations.Qualifications:1-2 years of experience as a dispatcher in the delivery service industry. Knowledge of Central Florida, Tampa, and Volusia County geography and traffic patterns. Excellent communication and problem-solving skills. Strong organizational and multitasking abilities. Proficiency in using dispatching software and GPS systems. Ability to work in a fast-paced environment and handle high-stress situations. Exceptional customer service skills.Benefits:Competitive salary and benefits package. Opportunity to work with a dynamic and growing delivery service company. Supportive and collaborative team environment. Room for professional growth and advancement.How to Apply:If you are a seasoned dispatcher with a passion for ensuring smooth and efficient delivery operations, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.Join our team and help us deliver excellence in Central Florida's delivery service industry!Job Type: Full-timePay: $33,000.00 - $40,000.00 per yearExperience:<ul><li>Dispatching: 1 year (Preferred)</li></ul>Work Location: Hybrid remote in Orlando, FL 32801

Dispatcher- CSR for Courier Company

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Distribution Center - Market Delivery Operations Manager

Operations Manager

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Manager, TIPM, Delivery Ops, Data Center Planning and Delivery

Fleet Operations Manager

Distribution Center - Market Delivery Manager

Dispatcher- CSR for Courier Company