dental front office coordinator

Growing Smiles Pediatric Dentistry & Braces

Job Summary We are seeking a dynamic and organized Dental Front Office Coordinator to join our vibrant dental practice. In this pivotal role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to insurance verification. Your expertise in medical and dental administrative support, combined with exceptional customer service skills, will help foster a positive environment for both patients and staff. This position offers an exciting opportunity to utilize your clinic experience and office management skills in a fast-paced, patient-centered setting.Responsibilities<ul><li>Greet patients warmly and manage multi-line phone systems with professionalism and courtesy, providing excellent patient service.</li><li>Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft, ensuring optimal clinic flow.</li><li>Verify insurance coverage, perform insurance authorization, and handle insurance verification processes accurately utilizing EMR systems like Epic, Meditech, or Athenahealth.</li><li>Manage patient intake and medical records, including filing, documentation review, and maintaining health information management standards in compliance with HIPAA regulations.</li><li>Process payments, perform medical collection activities, and assist with medical billing using CPT coding, ICD-10/ICD-9 coding, and Meditech or eClinicalWorks platforms.</li><li>Support office management tasks such as filing, data entry (including 10 key typing), and maintaining organized medical records in accordance with health information management protocols.</li><li>Coordinate with clinical staff to facilitate care plans and ensure seamless communication between patients and providers.</li></ul>Skills<ul><li>Proven experience in dental office administration or medical office management with strong clerical skills.</li><li>Proficiency in EMR systems such as Epic, Meditech, eClinicalWorks, or Dentrix; familiarity with Eaglesoft is a plus.</li><li>Knowledge of dental terminology, medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and HIPAA compliance standards.</li><li>Excellent computer skills including Microsoft Office Suite (Word, Excel) and multi-line phone system operation.</li><li>Strong customer service orientation with exceptional phone etiquette and communication skills.</li><li>Ability to handle medical billing processes including insurance verification and collections effectively.</li><li>Bilingual abilities are preferred to serve diverse patient populations effectively.</li><li>Prior clinic or dental office experience is highly desirable to ensure smooth onboarding into our team. Join us to be part of a dedicated team committed to delivering outstanding patient care while fostering a supportive work environment!</li></ul>Pay: $20.00 - $25.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Dental Front office Coordinator

BeBright

<div>About beBright

beBright is a doctor-founded, doctor-led organization dedicated to creating bright smiles and lifelong impact for children and families. Through exceptional providers, integrated pediatric dentistry and orthodontic care, and strong support systems, beBright delivers superior patient experiences and clinical outcomes. Focused exclusively on pediatric dentistry and orthodontics, beBright empowers local practices with clinical autonomy while providing comprehensive administrative and operational support. Since its founding, beBright has been a trusted partner to providers and practices and continues to grow with purpose. At beBright, every patient, provider, and team member&rsquo;s smile is a priority.

Position Summary

The Patient Engagement Specialist is responsible for handling inbound and outbound patient communications across beBright's network of pediatric dental and orthodontic practices. This role focuses on new patient conversion, existing patient scheduling, recovery of unbooked and missed calls, and accurate documentation within our phone, practice management, and scheduling systems. Team members are expected to meet or exceed defined performance standards for answer rate, call quality, booking conversion, and follow-up completion.

Key Responsibilities
<ul>
<li>Serve as the primary inbound point of contact for patients, answering calls promptly and professionally using approved scripting and brand-specific greetings.</li>
<li>Engage with patients via brand-approved platforms.</li>
<li>Schedule appointments in accordance with individual practice guidelines, provider preferences, and access rules.</li>
<li>Convert inbound inquiries into appointments following location-specific protocols.</li>
<li>Educate patients on services, providers, locations, and next steps (non-clinical).</li>
<li>Address basic insurance and payment questions per practice policy.</li>
<li>Maintain schedule integrity through rescheduling and open-time optimization.</li>
<li>Accurately document interactions in PMS/CRM systems.</li>
<li>Meet expectations for call handling, quality, responsiveness, and productivity.</li>
<li>Escalate non-standard requests or issues to the appropriate practice team.</li>
<li>Perform additional duties in support of approved brands, as assigned by management.</li>
</ul>
Qualifications

Required
<ul>
<li>High school diploma or equivalent required; associate's degree or higher preferred.</li>
<li>Minimum one (1) year of experience in a call center or dental front office role.</li>
<li>Demonstrated ability to handle a high volume of inbound and outbound calls (80+ interactions per day) while maintaining quality.</li>
<li>Proficient computer skills, including the ability to learn and navigate multiple software platforms simultaneously.</li>
<li>Clear, professional verbal and written communication skills.</li>
<li>Comfortable working across multiple brands, time zones, and practice workflows.</li>
<li>Reliable high-speed internet and a quiet, HIPAA-appropriate work environment if remote.</li>
</ul>
Preferred
<ul>
<li>Experience in pediatric dental, orthodontic, or general dentistry front office operations.</li>
<li>Prior use of dental practice management systems.</li>
<li>Prior use of VoIP platforms.</li>
<li>Bilingual (English/Spanish) strongly preferred.</li>
<li>Experience with insurance verification and benefits review.</li>
</ul>
Performance Expectations

Team member performance is reviewed monthly against the following standards. Specific numeric targets will be set during onboarding and updated as network baselines are established.
<ul>
<li>Answer Rate: 95%</li>
<li>Speed to Answer: 10 second average</li>
<li>New Patient Booking Conversion: Meet or exceed individual target based on role and brand mix</li>
<li>Call Quality Score: Maintain 85%+ on quality reviews</li>
<li>Patient Engagement: 100% of assigned outreach communications documented within defined SLA</li>
</ul>
Work Environment &amp; Physical Requirements
<ul>
<li>Primarily remote, seated role with extended periods of computer and headset use.</li>
<li>Must adhere to beBright&rsquo;s remote work policy.</li>
<li>Must maintain a private, quiet, HIPAA-compliant workspace during all scheduled hours.</li>
<li>Occasional travel may be required for team meetings, training, or site visits.</li>
<li>Must be able to speak clearly on the phone for extended periods and type with reasonable speed and accuracy.</li></ul> 


Equal Opportunity
beBright Pediatric Dentistry &amp; Orthodontics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This job description describes the general nature and level of work performed by team members in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. beBright reserves the right to modify this description at any time based on business needs.</div>

Patient Engagement Specialist

Identity Hormones and Healthcare

Office Manager &ndash; Ageless Men&rsquo;s Health Medical Front Office Coordinator / Medical Receptionist Location: Northbrook, IL Pay: $24 per hour Schedule: Full-time, Monday&ndash;Friday, standard daytime hours (no nights or weekends). Must be available for scheduling during normal business hours. Job Type: Full-time Join the Nation&rsquo;s Leader in Men&rsquo;s Health We have 90+ clinics nationwide and are seeking an Office Manager for our Northbrook, IL location. You&rsquo;ll be the welcoming face of the first and last point of contact with patients. Your day to day will include checking in patients, answering phones, scheduling visits, managing a steady walk-in patient flow, verifying insurance, collecting co-pays and payments and ensuring every patient enjoys a positive, efficient experience. What We Offer $24/hour, full-time, Monday&ndash;Friday schedule No nights, weekends, or on-call shifts Medical, dental, and vision insurance Paid time off (PTO), 401K and free and discounted services at our clinics Supportive, team-oriented environment Career growth opportunities within a national healthcare organization Your Responsibilities Greet patients and manage check-in/check-out for both scheduled and walk-in visits Answer phones and schedule appointments Verify insurance coverage and collect copays Collect payments from self-pay patients immediately after visits and follow up on missed payments, including phone outreach for outstanding balance Maintain accurate patient information and uphold HIPAA compliance Support clinic operations and ensure smooth daily workflow Deliver professional, friendly service to every patient Qualifications 1+ year of experience in a medical office, clinic, or healthcare front desk preferred Strong customer service and communication skills Organized, dependable, and detail-oriented Knowledge of insurance verification and HIPAA compliance Comfortable multitasking and prioritizing in a busy, walk-in environment About Ageless Men&rsquo;s Health Ageless Men&rsquo;s Health is the national leader in Testosterone Replacement Therapy (TRT) and men&rsquo;s wellness. Our mission is to help men look and feel their best through safe, effective, and personalized care. Be part of a fast-growing national organization that&rsquo;s redefining men&rsquo;s healthcare through connection, compassion, and innovation. Visit Ageless Men's Health to learn more about our mission and services. #INDCRM Keywords: Medical Office Coordinator, Medical Receptionist, Front Desk Coordinator, Patient Care Coordinator, Medical Scheduler, Men&rsquo;s Health Clinic, Testosterone Replacement Therapy (TRT), Hormone Therapy for Men, Wellness Clinic, Preventative Health, Concierge Medicine, Insurance Verification, HIPAA Compliance, EMR Systems, Customer Service, Patient Relations, Payment Collection, Administrative Support, Health Optimization. hErkcjIicf

Office Manager

Branson Dental Center

<div>
 
 Dental Office | Front Office + Patient Relations
 
 
 
 
 Pay &amp; Schedule
 
 
 
 <ul>
 <li>
 Pay: $18-$20/hour
 </li>
 <li>
 Schedule: Monday through Friday | 36-40 hrs/week
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 We&rsquo;re seeking a friendly, detail-oriented
 
 Patient Care Coordinator (PCC)
 
 to join our dental team! You&rsquo;ll be the first point of contact for our patients and a key player in delivering an exceptional care experience&mdash;from scheduling to financial coordination to follow-up.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Greet patients and ensure a welcoming front-office experience
 </li>
 <li>
 Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
 </li>
 <li>
 Present treatment plans, review fees, discuss payment options, and collect co-pays
 </li>
 <li>
 Verify insurance benefits, handle claims, and manage accounts receivable follow-up
 </li>
 <li>
 Maintain accurate patient records and support all aspects of front-office operations
 </li>
 <li>
 Coordinate referrals and follow through on patient care with specialists
 </li>
 <li>
 Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
 </li>
 <li>
 Participate in daily huddles and communicate clearly with the clinical team
 </li>
 <li>
 Ensure HIPAA and OSHA compliance at all times
 </li>
 <li>
 Promote the practice by asking for reviews and referrals
 </li>
 <li>
 Support cleanliness and organization in both front office and shared areas
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Outstanding communication and customer service skills
 </li>
 <li>
 Knowledge of dental terminology and insurance processes (ADA codes a plus)
 </li>
 <li>
 Strong multitasking and organizational abilities
 </li>
 <li>
 Comfortable using scripts and addressing patient objections
 </li>
 <li>
 Team player with a positive attitude and flexible mindset
 </li>
 <li>
 Dental office experience strongly preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 401(k) Matching
 </li>
 <li>
 Health, Dental, and Vision Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Paid Time Off (PTO)
 </li>
 <li>
 Paid Holidays
 </li>
 <li>
 Employee Perks &amp; Discounts
 
 
 </li>
 </ul>
 If you&rsquo;re ready to make a meaningful impact in patients&rsquo; lives while supporting a high-performing dental team - we&rsquo;d love to hear from you!
 
 
 
 Apply today and join a practice that values your skills, passion, and dedication!
 
</div>

Patient Care Coordinator

Parkway Restorative Dentistry

Hiring a Front Desk Coordinator for our restorative practice in Northwest Asheville. Entry-level welcome, experienced candidates also encouraged to apply. Here's the offer up front:<ul><li>$16&ndash;$19/hr to start, higher for candidates with dental or medical front office experience</li><li>Sign-on bonus for the right hire</li><li>Full benefits &mdash; medical, 401(k) match, the works</li><li>No Saturdays. No late nights. Mon&ndash;Thurs 8&ndash;5, occasional Friday AM (1&ndash;2x/quarter)</li><li>Real training &mdash; we'll teach you the software, the insurance side, and how a well-run front office actually works</li><li>Uniform allowance for all staff</li><li>401(k) with match, health insurance, vision, life, PTO, paid holidays</li></ul>Why the location matters: We're off Old County Home Road &mdash; easy from Leicester, Woodfin, Weaverville, North Asheville, West Asheville, Canton, and Candler. No crossing town in traffic.Who we are: Privately owned, not a DSO. Dr. Krasne has been practicing here 9 years. Same team for years &mdash; we'll happily put you on the phone with our current front office staff before you accept.What you'd actually be doing:<ul><li>Running the schedule &mdash; keeping the day on track and the providers productive</li><li>Checking patients in and out, handling payments, working insurance</li><li>Answering phones and converting calls into booked appointments</li><li>Managing recall and follow-up systems so patients don't fall through the cracks</li><li>Keeping the front office organized and the reception area squared away</li></ul>Who we're hiring:<ul><li>High school diploma or equivalent</li><li>Sharp, organized, and good with people &mdash; both patients on the phone and the team in back</li><li>Comfortable with computers; we'll train you on our practice management software</li><li>Dental, medical, or any front office experience is a plus and bumps the starting rate</li><li>Someone planning to stay put &mdash; we're not interested in a revolving door and we're guessing you aren't either</li></ul>To apply: Send a resume or text Amanda at 828-214-9677. We'll schedule an interview within the week and decide within 24 hours of that interview. No drawn-out process.&mdash; Dr. Krasne, Parkway Restorative DentistryJob Types: Full-time, Part-timePay: $16.00 - $19.00 per hourExpected hours: 28.0 &ndash; 40.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Uniform allowance</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Coordinator — Privately-Owned Practice, NW Asheville

Dental Express

We are a busy private dental practice seeking a dedicated and experienced Dental Office Manager or a strong Patient Care Coordinator (PCC) to join our team.Our longtime office manager, who has been an invaluable part of our practice, is moving on, and we are looking for the right person to continue delivering excellent patient care and leadership.Responsibilities:<ul><li>Manage daily front office operations</li><li>Coordinate patient scheduling and flow</li><li>Handle insurance verification and claims</li><li>Support team communication and office efficiency</li><li>Ensure a positive patient experience</li></ul>Qualifications:<ul><li>Experience in a dental office (required)</li><li>Office Manager or strong PCC experience preferred</li><li>Familiarity with Open Dental is a plus</li><li>Bilingual is preferred but not required</li><li>Strong communication and organizational skills</li></ul>How to Apply:Please email your resume to officemanager@dentalexpressok.com. We will contact qualified candidates.Pay: $25.00 - $30.00 per hourWork Location: In person

Bilingual office Manager

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Dental Front office Coordinator

Patient Engagement Specialist

Office Manager

Patient Care Coordinator

Front Desk Coordinator — Privately-Owned Practice, NW Asheville

Bilingual office Manager

Patient Care Coordinator