department manager

Shoppers Stop

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 Role: Department Manager
 
 
 
 
 Reporting To: Unit Head
 
 
 
 
 People Reporting To DM: Customer Care Associates
 
 
 
 
 Qualification: Graduate/MBA/PGDBM
 
 
 
 
 Experience: Min.1 year Managerial experience
 
 
 
 
 Salary: Upto 550000 p.a
 
 
 
 
 
 
 
 Key Deliverables
 
 
 
 
 
 
 
 Achievement of Budgeted Plan
 
 
 <ul>
 <li>
 Works out action plans/tactics to match requirement
 </li>
 </ul>
 
 
 
 
 
 Competition mapping
 
 
 <ul>
 <li>
 Identifies parameters to track competition
 </li>
 <li>
 Builds resources and databases of information on an ongoing basis by networking
 </li>
 <li>
 Creates an index and updates it
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 <ul>
 <li>
 Does process mapping for movement of stocks from receiving bay to floor
 </li>
 <li>
 Initiates stock-takes as per the agreed and laid down procedure
 </li>
 <li>
 Ensures effective displays with the objective of achieving greater number of stock turns
 </li>
 <li>
 Plans for perpetual inventory
 </li>
 </ul>
 
 
 
 
 
 Customer care/customer service
 
 
 <ul>
 <li>
 Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges &amp; other conveniences
 </li>
 <li>
 Sets up processes/initiates plans to build for moments of magic, avoid customer complaints &amp; grievances
 </li>
 </ul>
 
 
 
 
 
 Customer feedback
 
 
 <ul>
 <li>
 Sets up mechanism for recording of verbal complaints / suggestions
 </li>
 <li>
 Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
 </li>
 <li>
 Ensures in service recovery within agreed time-line (72 hours)
 </li>
 <li>
 Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)
 </li>
 </ul>
 
 
 
 
 
 Manpower availability
 
 
 <ul>
 <li>
 Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly
 </li>
 </ul>
 
 
 
 
 
 Floor presentation
 
 
 <ul>
 <li>
 Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
 </li>
 <li>
 Communicates the above to supervisors
 </li>
 </ul>
 
 
 
 
 
 Arrangement of stock in space allocated as per plan
 
 
 <ul>
 <li>
 Creates display plan of merchandise for his sections on the basis of underlying principles
 </li>
 <li>
 Communicates the display plan and the underlying principles to the supervisors for the purpose of execution
 </li>
 </ul>
 
 
 
 
 
 Analysis and reporting
 
 
 <ul>
 <li>
 Analyzes available data, identifies causes and suggests solutions
 </li>
 <li>
 Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
 </li>
 <li>
 Ensures compliance
 </li>
 </ul>
 
 
 
 
 
 Shrinkage control
 
 
 <ul>
 <li>
 Identifies most pilfered products and common methods of pilferage
 </li>
 </ul>
 
 
</div>

Department Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Relationship Manager - Current Account
 
 
 
 Function/ Department:
 
 Branch Banking
 
 
 
 Job Purpose
 
 
 
 The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits &amp; withdrawals, and managing deliverables.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 CASA values build up and new client acquisition.
 </li>
 <li>
 Ensure effective client engagement leading to cross sell.
 </li>
 <li>
 Increase in 'Product holding per customer' within mapped portfolio.
 </li>
 <li>
 Ensure all the clients engaged are profiled and presented with suitable banking products.
 </li>
 <li>
 Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance &amp; Investment solutions, Retail and SME Loans and relevant banking programs.
 </li>
 <li>
 Ensure monthly operating plan is met to improve scorecard and decile rankings.
 </li>
 <li>
 Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
 </li>
 <li>
 Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
 </li>
 <li>
 Custodian of the branch vault, manage vault limits, cash, and non-cash transactions.
 </li>
 <li>
 Ensure Nil instances of cash shortage or excess at teller counter.
 </li>
 <li>
 Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
 </li>
 <li>
 Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
 </li>
 <li>
 Ensure strict adherence to the bank policies and compliance.
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Perform audit and ensure compliance to internal and external regulations and guidelines.
 </li>
 <li>
 Provide best in-class customer service to all clients to become their primary banker.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Any
 
 
 Post-graduation: Any
</div>

Relationship Manager-Current Account

YES BANK

<div>
 
 Job Title:
 
 Product Head
 
 
 
 Functional Title:
 
 Product Head
 
 
 
 Grade:
 
 G4
 
 
 
 Management Band:
 
 Middle Management
 
 
 
 Business Unit:
 
 Commercial &amp; Retail Assets Division
 
 
 
 Department:
 
 Product
 
 
 
 Location:
 
 YBH, Mumbai
 
 
 
 Reporting To:
 
 Business Head / Business Manager
 
 
 
 Direct Reports:
 
 3&ndash;4
 
 
 
 Role Summary
 
 
 
 The Product Head is responsible for managing the product lifecycle and driving business outcomes through strategic planning, product development, and supporting the sales force. This is a leadership role requiring team management, stakeholder engagement, and alignment with organizational objectives to ensure growth and profitability.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic / Managerial Responsibilities
 
 
 
 <ul>
 <li>
 Design and implement strategies to drive business for assigned products.
 </li>
 <li>
 Conduct periodic reviews and update strategies to meet Business Unit objectives.
 </li>
 <li>
 Collaborate with leadership to align product goals with organizational vision.
 
 
 </li>
 </ul>
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Lead product planning, development, and marketing initiatives.
 </li>
 <li>
 Ensure products meet customer needs and market demands.
 </li>
 <li>
 Drive business growth through product enhancements and new product incubation.
 </li>
 <li>
 Streamline processes for improved efficiency and ease of doing business.
 </li>
 <li>
 Maintain an ideal mix of product lines and portfolio quality.
 </li>
 <li>
 Monitor market trends and take corrective/preventive actions.
 </li>
 <li>
 Oversee training programs for sales teams on product features and processes.
 </li>
 <li>
 Track and review team performance against defined targets.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set and monitor performance goals for self and team.
 </li>
 <li>
 Identify development needs and create learning plans for team members.
 </li>
 <li>
 Coach, mentor, and build knowledge within the team on processes, regulations, and best practices.
 </li>
 <li>
 Foster a culture of continuous improvement and professional development.
 
 
 </li>
 </ul>
 
 Risk &amp; Internal Control
 
 
 
 <ul>
 <li>
 Ensure compliance with internal controls and risk management frameworks.
 </li>
 <li>
 Drive sourcing mix across different channels and customer segments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum: Bachelor&rsquo;s degree in any field
 </li>
 <li>
 Preferred: Master&rsquo;s degree
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 12&ndash;15 years of experience in Banking/NBFCs.
 </li>
 <li>
 At least 8&ndash;10 years in product management and leadership roles.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong strategic thinking and business acumen.
 </li>
 <li>
 Expertise in product lifecycle management.
 </li>
 <li>
 Excellent stakeholder management and communication skills.
 </li>
 <li>
 Ability to lead and motivate teams.
 </li>
 <li>
 Knowledge of market trends and regulatory requirements.
 </li>
 </ul>
</div>

Product Head

Generali Central Life Insurance

<div>
 
 
 Job Role -Contracts Management &amp; Non Consumer Litigation
 
 
 
 
 Job Location-Mumbai (Vikhroli)
 
 
 
 
 
 
 
 Job responsibilities
 
 
 <ul>
 <li>
 Drafting, Vetting and Negotiation of following types of agreements: Service Agreements e.g. MSA, SOW, SLA, NDA , Vendor agreements
 </li>
 <li>
 Transactional documents: Franchise Agreement, LOI, term sheets, bank guarantee etc.
 </li>
 <li>
 Derivative agreements
 </li>
 <li>
 Property related agreements e.g. lease agreement, leave &amp; license agreement
 </li>
 <li>
 Contract Lifecycle and Repository Management
 </li>
 <li>
 Drafting of various legal notices/replies/representations/other written communications
 </li>
 <li>
 Employee Issues: Drafting of various communications issued to Employee e.g. show cause notices, F&amp;F settlement, warning letters, terminations letters etc.
 </li>
 <li>
 Litigation:
 </li>
 <li>
 Handling various types litigations for &amp; against the company e.g. labour matters, Recovery matters etc. and coordination with external lawyer
 </li>
 <li>
 Maintain and report litigation MIS
 </li>
 <li>
 Advisory: To provide necessary legal advice/opinion and support to higher management, functions and businesses. Develop an effective legal function across &amp; support the Legal &amp; Compliance Department to identify and manage legal risk.
 </li>
 <li>
 Coordinating/Liasoning with Labour/Government authorities and assisting in making necessary submissions/responses
 </li>
 <li>
 Conduct legal research and analysis by utilizing various resources.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 
 
 
 <ul>
 <li>
 Candidate should have a fulltime degree in Law with min. 2-3 years&rsquo; of total post qualification experience
 </li>
 </ul>
 
 
 
 
 
 Functional and Behavioral requirements
 
 
 <ul>
 <li>
 Post- qualification legal experience with a strong preference for considerable experience as Legal manager and contract specialist.
 </li>
 <li>
 Considerable experience in drafting, review and negotiation of client/third party contracts/Derivative Agreements
 </li>
 <li>
 Ability to work independently and pragmatically and be accountable for delivery of high-quality work.
 </li>
 <li>
 Ability to multi-task, be detail oriented, meet deadlines, and handle high pressure situations.
 </li>
 <li>
 Ability to exercise judgement regarding confidential and sensitive information
 </li>
 <li>
 Ability to collaborate with others in fast paced environment and willingness to work towards business-friendly solutions
 </li>
 <li>
 Effective documentation, presentation &amp; communication skills
 </li>
 <li>
 Ability to work independently on multiple projects at once in a fast-paced environment.
 </li>
 <li>
 Proven corporate awareness and ability to work well with colleagues of diverse and multicultural background.
 </li>
 </ul>
 
 
</div>

Deputy Manager Legal

A.P. Moller - Maersk

<div>
 
 About The Role
 
 
 
 We are looking for a detail-oriented and proactive Documentation Operator to join our team. In this role, you will be responsible for end-to-end documentation, certification, and embarkation readiness of Maersk Container Seafarers. You will coordinate closely with the Crewing Planning team, Marine People team, and other relevant stakeholders to ensure compliance with all statutory and company requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure that seafarer holds complete, valid and original documents and certificates upon embarkation on Maersk Container vessels.
 </li>
 <li>
 Ensure that seafarer holds valid visa and training requirements upon embarkation on Maersk Container vessels.
 </li>
 <li>
 Ensure that seafarer holds valid flag-state endorsement upon embarkation on Maersk Container vessels.
 </li>
 <li>
 Ensure compliance and validity of seafarer&rsquo;s documents / certificates.
 </li>
 <li>
 Ensure that data quality in our systems are updated and valid at all times.
 </li>
 <li>
 Ensure comprehensive documentation of seafarer&rsquo;s record and crew change activities in system.
 </li>
 <li>
 Ensure compliance with agreed Standard Operating Procedures (SOP) and Key Performance Indicators.
 </li>
 <li>
 Ensure to conduct work activities in a manner that protects the health and safety of fellow employees, and that the vessel operations and employees do not harm the health and safety of others.
 </li>
 <li>
 Actively develop and strengthen relationship with Maersk Container Seafarers, Crewing Planning team, Marine People team and relevant stakeholders
 </li>
 <li>
 Active participation in Process Improvement drive to increase the efficiency and effectiveness of the team and organization
 </li>
 <li>
 Participate, when requested, in all Crew Operations activities and company/department projects.
 </li>
 <li>
 Accountable for overall documentation and directly responsible for successful embarkation of Maersk Container Seafarers
 </li>
 <li>
 Directly responsible for positive coordination and engagement with Maersk Container Seafarers, Crewing Planning team, Marine People team and relevant stakeholders.
 </li>
 <li>
 Measured on Key Performance Indicators as assigned.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferably in Maritime Studies, Human Resources, or related field).
 </li>
 <li>
 Prior experience in seafarer documentation, crewing operations, or marine HR preferred.
 </li>
 <li>
 Strong understanding of maritime compliance requirements and flag-state regulations.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Ability to work collaboratively with multiple stakeholders.
 </li>
 <li>
 Proficiency in MS Office and familiarity with crew management systems (e.g., COMPAS) is an advantage.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and deliver within deadlines.
 
 
 </li>
 </ul>
 
 Nature and Scope (nature and reporting line of job)
 
 
 
 <ul>
 <li>
 Reports to the Documentation Manager and in his/her absence to Crewing Manager Mumbai.
 </li>
 <li>
 Comply with company policies, ethics and maintain strict confidentiality in all business matters.
 </li>
 <li>
 Keep management informed of all current and potential problems and related risks to the company.
 </li>
 <li>
 Ensure progress and constant care, be upright and humble in all matters within area of responsibility.
 </li>
 <li>
 Ensure deadlines are met and communicated when more time for actions are required.
 </li>
 <li>
 Take initiative for proper and timely action, and active communication with relevant stakeholders.
 </li>
 <li>
 In case of absence, arrange in advance a formal handover to replacement and colleague to ensure continuity of function.
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Documentation Operator

Travelex

<div>
 
 Key Accountabilities
 
 
 
 
 Technical
 
 
 
 <ul>
 <li>
 Assure timely clearance of queries from business owners and customers
 </li>
 <li>
 Prepare month and reconciliations in accordance with policy
 </li>
 <li>
 Manage reconciliation of POS and on line transactions impacting both bank and control accounts
 </li>
 <li>
 Ensure items are being escalated in accordance with agreed procedures
 </li>
 <li>
 Participate in team meetings
 </li>
 <li>
 Identify and implement process improvements and efficiencies
 </li>
 <li>
 Examining variances via reconciliation system Dream and SAP
 </li>
 <li>
 Manual matching (including automatic allocation)
 </li>
 <li>
 Contact branch/3rd party/Travelex team to resolve variances
 
 
 </li>
 </ul>
 
 Relationship management
 
 
 
 <ul>
 <li>
 Develop sound professional working relationships with Reconciliations colleagues, Resolutions data analysts, business staff and management
 </li>
 <li>
 Develop sound professional working relationships with the business, 3rd parties and Travelex teams across the business to improve the investigation and resolution process
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Proactive and regular communications with the business and other areas of Finance whose work impacts, or depends upon the Reconciliations team
 </li>
 <li>
 Actively communicate and seek feedback from colleagues and customers
 </li>
 <li>
 Be supportive and encourage support for &ldquo;people initiatives&rdquo; e.g. Your Voice, Travelex Awards etc
 </li>
 <li>
 Play a participative part in Team Briefs
 </li>
 <li>
 Be proactive in the provision of feedback and the delivery of ideas to develop and improve Travelex Finance services, in particular those within the Reconciliation team
 </li>
 <li>
 Ensure feedback to line manager outlining general activities of role and &lsquo;how we are doing&rsquo;
 
 
 </li>
 </ul>
 
 General
 
 
 
 <ul>
 <li>
 Undertakes any necessary training associated with the duties of the post and participates in training and development procedures
 </li>
 <li>
 Complies with all Company Health and Safety policies and legislation in the performance of their duties and responsibilities
 </li>
 <li>
 Maintains confidentiality and observes data protection guidelines
 </li>
 <li>
 Manage expenses in accordance with Company Expense Policy
 </li>
 <li>
 Carries out any other reasonable duties commensurate with their capability
 
 
 </li>
 </ul>
 
 Essential
 
 
 
 <ul>
 <li>
 B.com /PG/MBA with good understand of accounting and reconciliations
 </li>
 <li>
 Experience of working in fast paced / Global finance department. Prior experience working in shared service environment with an on/offshore presence is preferred
 </li>
 <li>
 At least 3-4 years of work experience in a similar environment for analyst and 5-6 years for senior analysts
 </li>
 <li>
 Able to demonstrate proven experience at this level within a similar financial environment
 </li>
 <li>
 Ability to communicate clearly with internal and external stakeholders
 </li>
 <li>
 Experience of financial services/banking with an understanding of basic bookkeeping
 </li>
 <li>
 Ability to deliver to tight deadlines
 </li>
 <li>
 Local language skills to interact with relevant 3rd parties/Travelex team/branch to resolve reconciliation
 </li>
 <li>
 Ability to maintain accuracy - key when confirming incoming value
 </li>
 <li>
 High attention to detail
 </li>
 <li>
 Ability to resolve issues to conclusion
 </li>
 <li>
 Demonstrable experience of resolving variances
 </li>
 <li>
 Experience of using reconciliation systems
 
 
 </li>
 </ul>
 
 Desirable
 
 
 
 <ul>
 <li>
 Excellent understanding of upstream systems and core Travelex reconciliations systems
 </li>
 </ul>
</div>

Reconciliations Analyst

Getinge

<div>
 
 
 Job Overview
 
 
 
 Product Manager (PM) - Digital Healthcare Solutions, is responsible for defining the strategy, roadmap, and feature requirements for hardware and software products that support healthcare delivery. The role focuses on optimizing clinical and operational workflows, enabling staff efficiency, and improving patient outcomes to drive operational excellence.
 
 
 
 
 
 
 Responsibilities and Essential Duties
 
 
 <ul>
 <li>
 Be the Technical Spokesperson for DHS for all technical related inquiries
 </li>
 <li>
 Create &amp; Review all DHS technical quotations for sales team
 </li>
 <li>
 Initiate/Develop end customers workshops to technically train &amp; promote DHS solutions
 </li>
 <li>
 Manage software updates, including coordinating with Partner&rsquo;s (distributors and hospitals) IT personnel
 </li>
 <li>
 Regulatory approvals &amp; Complaint Handling
 </li>
 <li>
 Own the Installed base/existing customers and work on continuous communications to ensure customer satisfaction/operations and promote add on modules &amp; service agreements
 </li>
 <li>
 Lead technical discussions during for sales negotiation meetings
 </li>
 <li>
 Analyze project funneland submit accurateforecast. Gforce funnelreview &amp; plan inventory
 </li>
 <li>
 Stock monitoring and co-ordinate with logistics to ensure availability of stocks and responsible to track / movement of demo inventory.
 </li>
 <li>
 To improve monitoring of project funneland forecast accuracy(+/- 5% as a target).Submission of Monthly report. S&amp;OP Planning and Forecasting for DHS Products.
 </li>
 <li>
 Forecast Planning and review calls with sales colleagues.
 </li>
 <li>
 KOL creation and management
 </li>
 <li>
 Coverage &amp; Contact&ndash; Regular meetingswith all key customers
 </li>
 <li>
 Plan, Co-ordinate and execute Marketing programs to createpull in the market for entire range of DHS Portfolio.
 </li>
 <li>
 Lead Generation throughmarketing events, customermeetings &amp; follow ups
 </li>
 <li>
 Create Marketing tools, presentations, offer formats, etc.
 </li>
 </ul>
 
 
 
 
 
 Qualification (Knowledge, Skills and Abilities):
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science/applications
 </li>
 <li>
 Minimum 5-7 years&rsquo;experience in relateddomain
 </li>
 <li>
 Education within IT combined with profound experience in application support and customer
 </li>
 </ul>
 
 Relations
 
 <ul>
 <li>
 Technical &amp; Regulatory Awareness:
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 Basic networking and data security principles
 </li>
 <li>
 HL7, DICOM,PACS &amp; FHIR standards for interoperability
 </li>
 <li>
 Cloud vs. on-pre deployment
 </li>
 <li>
 Cybersecurity in healthcare environments
 </li>
 <li>
 India DPDP &ndash; Digital Personal Data Protection
 </li>
 <li>
 Hospital accreditation standards (NABH, JCI)
 </li>
 </ol>
 <ul>
 <li>
 Experience with network, implementation and administration of servers (Microsoft) combined with great knowledge of SQL
 </li>
 <li>
 Knowledge of Microsoft Office and Visio Applications. Preferably, experience from a similar support function
 </li>
 <li>
 Deep understanding of IT Infrastructure and iHIS requirements
 </li>
 <li>
 Knowledge of the CSSD &amp; OR Department workflow will be an advantage
 </li>
 <li>
 Excellent presentation and objection-handling skills.
 </li>
 <li>
 Excellent planning and implementation skills.
 </li>
 <li>
 Ability to work remotely with minimal supervision.
 </li>
 <li>
 Good communication skills face to face and over the phone and able to convert heavy technical information to a non-technical audience
 </li>
 <li>
 Structured, methodical, analytical and systematic in problem solving
 </li>
 <li>
 Ability to forge and maintain relationships with customers
 </li>
 <li>
 Must be a team player
 </li>
 </ul>
 
 
</div>

Product Manager - Digital Healthcare Solutions

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