department store manager

American Classics Marketplace

RETAIL STORE MANAGERDepartment: Retail ManagementShift: Various shifts from 9:30am-6:30pmReports to: Managing PartnerJob Summary:The Retail Store Manager is responsible for the day-to-day operation of American Classics Marketplace, including leading store staff, supporting vendors, maintaining a clean and welcoming sales floor, and ensuring customers receive helpful, friendly service. This is a hands-on role that requires regular presence on the sales floor, active communication with employees and vendors, and attention to the details that keep the store organized, safe, and ready for business each day. The Store Manager helps create a positive shopping experience by making sure staff are prepared, customer questions are addressed, vendor spaces are supported, and store standards are consistently maintained.Duties/Responsibilities:Typical duties include but are not limited to:&middot; Supervise daily store operations, including opening and closing procedures, floor coverage, customer service, and general store readiness.&middot; Recruit, train, schedule, and support store employees to maintain appropriate coverage and consistent service standards.&middot; Assign daily tasks, follow up on completion, and help employees understand store procedures and expectations.&middot; Conduct regular floor walks to check merchandise presentation, tagging, cleanliness, vendor areas, and potential safety concerns.&middot; Support vendors by helping maintain attractive displays, answering questions, and communicating store needs or concerns as appropriate.&middot; Monitor basic sales, staffing, payroll, and store activity to help meet business goals set by the Managing Partner.&middot; Maintain store appearance by assigning cleaning duties, checking restrooms and common areas, and addressing facility issues promptly.&middot; Enforce company policies, safety practices, and customer service standards in a fair and consistent manner.&middot; Perform other duties as assigned by the Managing Partner.Compensation Package: Pay rate: Salary ranges from $60,000+bonus with possible incentive DOE Supervision Given and Received:This position supervises 15+ store employees and is supervised directly by the Managing Partner.Required Skills/Abilities: &middot; Excellent verbal and written communication skills. &middot; Experience as a Store Manager, Assistant Manager, or similar hands-on retail leadership role.&middot; Ability to supervise employees, assign work, provide coaching, and maintain accountability in daily store operations.&middot; Basic budgeting, payroll, scheduling, or labor-management experience preferred.&middot; Knowledge of antiques, collectibles, home d&eacute;cor, or vendor-based retail environments preferred.&middot; Hands-on experience with POS software preferred; SOS experience is a plus.&middot; QuickBooks experience preferred.&middot; Strong sense of ownership, reliability, and pride in maintaining a clean, organized, customer-ready store.&middot; Good judgment, practical problem-solving skills, and the ability to respond calmly to daily store issues.&middot; Excellent interpersonal and customer service skills.&middot; Ability to prioritize tasks and delegate them when appropriate.&middot; Ability to lead team meetings and motivate others.&middot; Excellent organizational skills and attention to detail.&middot; Excellent time management skills with a proven ability to meet deadlines.&middot; Strong analytical and problem-solving skills.&middot; Ability to function well in a high-paced and at times stressful environment.Computer Skills: Ability to use common computer systems for POS transactions, scheduling, ordering, email communication, documentation, and basic reporting. Familiarity with Microsoft Office, POS systems, and QuickBooks is preferred.Certificates and Licenses: Business, retail, or management-related certifications are preferred but not required.Education and Experience:Two to four years+ of retail supervisory experience preferred; business degree preferred; equivalent education, training, and experience will be considered.Physical Demands:&sect; Requires the ability to maneuver in confined and at times congested areas.&sect; Requires the ability to lift up to 40 pounds, with heavier lifting performed only as appropriate and with assistance when needed.&sect; Requires the ability to sit, stand, walk, stoop, and bend during an 8-hour shift.&sect; Requires constant use of arms, hands, fingers, eyes, legs, and back.American Classics Marketplace is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Classics Marketplace &ndash; an Affirmative Action Employer M/F/D/V.A background and fit for duty exam check must be passed upon job offer.American Classics Marketplace is the largest antique mall in Colorado Springs proud of the variety of items we provide to our customers. With over 300 vendors our antique emporium has an unmatched selection of antique furniture, collectibles, jewelry, media, print, gifts, pictures, decor, &amp; dishware.We also provide unmatched service and loyalty to our vendors so they can thrive. With a warehouse of items to help you display your products, to our staff who walk the floor to help sell products, we are here to help!Pay: From $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Retail Store Manager

The Home Depot

Position Purpose: Store Co-Managers are responsible for working in tandem with the Store Manager to ensure the successful day to day operation of Home Depot stores. They share responsibility for maximizing store sales and profitability while working ethically and modeling Home Depot's core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that the store is optimally stocked and merchandised and that all Customers are provided with excellent customer service. A Store Co-Manager must have a comprehensive knowledge of Home Depot business, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant Store Managers (ASMs) to accomplish goals. Key Responsibilities: 25% Co-Managing the Business. Co-Manage all aspects of store operation and profitability. 20% Excels in Customer Service. Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Work with Store Manager to forecast scheduling needs to meet customer demand. 20% Supervising Store Associates. Work with team to recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and store objectives to associates. 15% Merchandising. Ensure all products and displays are merchandised effectively. Walk the store with Store Manager, District Manager, Merchants and others to stay proactive on merchandising issues. 10% Planning. Develop and communicate store standards to associates. Develop, with Store Manager, a store mission, strategy and objectives and ensure that they are met. Study competition. Identify trends. 10% Other Duties. Ensure safety of customers and associates. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take in reports, etc. Direct Manager/Direct Reports: Position reports to District Manager Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). Working Conditions: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Ability to work a flexible, 55 hours per week schedule Acts with Integrity. Demonstrates responsible, ethical and honest behavior. Communicates Effectively. Keeps others informed through clear and concise communication. Listens carefully and adapts messages to fit audience. Excels in Customer Service. Creates customer focused environment; provides excellent service; sees business through eyes of our customers. Inspires Achievement. Initiates actions to develop Associates; provides performance feedback; recognizes accomplishments. Safety Orientation. Enforces safety policies and procedures; is a safety role model. Delivers Results. Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 5 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models the Home Depot values. Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and takes appropriate partnerships where necessary. Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates. Customer Driven: Creates a customer-focused environment in which excellent service becomes a cultural expectation. Promotes Teamwork: Coaches Associates to work well with another; creates an open environment where people say what is on their minds; rewards teamwork. Gets Things Done: Motivates self and others to accomplish important objectives despite a complex and sometimes ambiguous environment. Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization. Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard. Problem Solving: Reacts quickly and appropriately to problems in the store; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends. Plans Strategically: Demonstrates the ability to determine goals, direction and actions.

Store Co Manager

Walgreens

<div><div>Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
 
 
Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
 
 
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
 
 
Customer Experience
</div><ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.</li>
<li>Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.</li>
<li>Accountable for improving on overall customer service metrics.</li>
</ul><div>Operations
</div><ul><li>Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.</li>
<li>Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.</li>
<li>Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.</li>
<li>Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.</li>
<li>Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.</li>
<li>Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.</li>
<li>Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.</li>
<li>Ensures team members have a working knowledge of all computer and technology systems and software.</li>
<li>Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.</li>
<li>Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><div> 
Full Store Operation Business Performance Management
</div><ul><li>Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.</li>
<li>Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.</li>
<li>Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.</li>
</ul><div>People &amp; Performance Management
</div><ul><li>Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members&rsquo; career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.</li>
<li>Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.</li>
<li>Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.</li>
<li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li>
<li>Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.</li>
</ul><div> 
Training &amp; Personal Development
</div><ul><li>Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.</li>
<li>Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.</li>
<li>Obtains and maintains valid pharmacy technician license as required by state.</li>
</ul><div>Communications
</div><ul><li>Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.</li>
<li>Assists Store Manager in planning and communicating the company and store strategy.</li> 
</ul> 
 
Basic Qualifications
 
<ul><li>Bachelor&rsquo;s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).</li>
<li>Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.</li>
<li>Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico)</li>
<li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li>
<li>Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.</li>
<li>Ability to transfer to other Walgreens retail assets located within the same hiring Area.</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Bachelor&rsquo;s Degree .</li>
<li>Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.</li>
<li>External candidates: Business majors. Prior retail or food industry experience.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
An Equal Opportunity Employer, including disability/veterans.
 
 
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits</div>

Emerging Store Manager

Von Maur

As a Department Manager, you represent Von Maur and impact our reputation as America’s Leading Department Store. You drive retail growth through building and maintaining relationships, optimizing merchandising, and developing associates to provide top-tier customer experiences.
 
WHAT YOU’LL DO: 
<ul>
<li>Motivate associates to deliver outstanding customer service – train, coach and lead by example</li>
<li>Develop relationships to grow your department business</li>
<li>Execute all duties of a sales associate and meet individual sales and account goals</li>
<li>Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals</li>
<li>Provide feedback to associates on service, selling, and account statistics</li>
<li>Develop and implement solutions to solve customer problems and department needs</li>
<li>Be available to work a rotation of day, evening, and weekend shifts</li>
</ul>
WHAT YOU CAN EXPECT: 
We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
 <ul>
<li>Competitive wages</li>
<li>Commission incentive - the more you sell the more you make!</li>
<li>Generous merchandise discount</li>
<li>Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account</li>
<li>401(k) retirement plan</li>
<li>No extended holiday hours</li>
<li>Promote from within philosophy - creates endless career opportunities!</li>
</ul>
ABOUT US: 
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
 
The expected base wage for this position is $19.00 - $21.00/hr with commission* and overtime eligibility. Successful candidates’ wages will be determined based on their individual qualifications for the position.
 <ul>
<li>Commission may vary by department. Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.</li>
</ul>

DEPARTMENT MANAGER - SALES - SOUTHPARK MALL

Sunnyside*

<div><div><h2 class="jobSectionHeader">COMPANY OVERVIEW</h2>

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside&reg; dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
 
 
Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
 
 
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
 
 
If you're interested in joining our mission, click the below links to join our team today! 

<h2 class="jobSectionHeader">
MISSION STATEMENT</h2>

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</div>
JOB SUMMARY

The Retail Store Manager of Sunnyside* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs' mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Manager, you will have:
<ul>
<li>Experience leading and motivating a team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching.</li>
<li>The opportunity to build on retail business fundamentals to include effective scheduling, payroll, financial management, identifying sales trends, and business writing &amp; reporting.</li>
<li>Skills in conflict resolution, strategic thinking, decision making and complex problem solving.</li>
<li>Skills in interviewing, talent selection and performance management of hourly and salary team members.</li>
<li>Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!</li>
</ul>
WHO YOU ARE
<ul>
<li>You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team's success!</li>
<li>You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.</li>
<li>You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team!</li>
<li>You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee's commitment to always do the right thing.</li>
</ul>
CORE JOB DUTIES

People Management:
<ul>
<li>Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results.</li>
<li>Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.</li>
<li>Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.</li>
<li>Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.</li>
<li>Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques.</li>
<li>Partner with Human Resources to resolve employee relations issues.</li>
<li>Ensure employees are knowledgeable and coached to navigate any regulatory changes.</li>
<li>Ensure a clean and safe environment for employees and customers</li>
</ul>
Sales &amp; Operational Excellence:
<ul>
<li>Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.</li>
<li>Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health &amp; Safety, Marketing, Construction and IT.</li>
<li>Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.</li>
<li>Identify business and competitor risks; analyze metrics to help increase market share.</li>
<li>Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients.</li>
<li>Establish daily operations procedures with an eye towards improvement and efficiency.</li>
<li>Oversee inventory activities ensuring product requirements are met and deliveries are on time.</li>
<li>Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns.</li>
<li>Perform monthly audit reporting and store visit checklist with Area Manager.</li>
<li>Ensure compliance with all company policies, procedures, state, and local laws.</li>
<li>Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits</li>
</ul>
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
<ul><li>Bachelor's degree in business or comparable experience</li>
<li>5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus</li>
<li>Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development.</li>
<li>Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner.</li>
<li>Experience working closely with HR teams and processes.</li>
<li>A high level of integrity, personal motivation, and sense of urgency</li>
<li>Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management</li>
<li>Strong business acumen including excellent communication, attention to detail and interpersonal skills</li>
<li>Available to work all hours of operation inclusive of nights, weekends and holidays</li>
<li>Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).</li>
</ul>
BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&amp;D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.<div>
ADDITIONAL REQUIREMENTS
<ul>
<li>Must be 21 years of age or older to apply</li>
<li>Must comply with all legal or company regulations for working in the industry</li>
<li>The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.</li>
</ul>
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 

<h5 class="jobSectionHeader">
California Consumer Privacy Act (&quot;CCPA&quot;) Notice to Applicants: Please read the California Employee Privacy Notice (&quot;CA Privacy Notice&quot;) regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com Reporting a Scam: 
 
Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. 
 
Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.</h5></div></div>

Scope Investment

The Store Manager is responsible for managing the overall store operations, driving sales performance, ensuring operational excellence, maintaining customer service standards, and leading the in-store team. The role requires a dynamic leader with a deep understanding of retail KPIs, people management, inventory control, and local compliance standards. The position is  accountable for profitability, store performance, and team engagement.  KEY RESPONSIBILITIES 1. Sales &amp; Business Performance: <ul><li>Drive and achieve monthly, quarterly, and annual sales targets and profit objectives.</li><li>Monitor store KPIs including sales target, conversion rates, UPT, ATV and footfall trends.</li><li>Identify opportunities to increase revenue through promotional strategies, upselling, cross-selling.</li><li>Analyse sales performance data and develop action plans to address shortfalls and maximize growth.</li></ul> 2. Store Operations &amp; Compliance: <ul><li>Ensure smooth day-to-day store operations including opening/closing procedures, cash handling, and administrative duties.</li><li>Maintain high standards of store appearance, hygiene, safety, and visual merchandising in line with brand guidelines.</li><li>Implement and enforce company SOPs including cash management, stock handling, refund/exchange policies, and loss prevention.</li><li>Ensure full compliance with local labor laws, health and safety standards, and government regulations.</li></ul> 3. Team Leadership &amp; Development:<ul><li>Lead, manage, and develop a team of Sales Associates, Senior Sales Associate, and Store In-Charge.</li><li>Conduct regular performance reviews, one-on-one coaching, and motivational initiatives to drive staff productivity.</li><li>Oversee staff scheduling, leave planning, and floor coverage to ensure operational continuity.</li><li>Foster a collaborative and performance-oriented team culture, recognizing high performers and managing underperformance effectively.</li></ul> 4. Customer Experience &amp; Service Quality: <ul><li>Maintain a customer-first culture by ensuring staff deliver consistent, high-quality service.</li><li>Handle complex customer issues or escalations promptly and professionally.</li><li>Train the team in product knowledge, upselling techniques, and customer interaction etiquette.</li></ul> 5. Inventory &amp; Merchandising Control: <ul><li>Monitor inventory levels, identify slow-moving or fast-moving items, and take corrective actions.</li><li>Oversee stock replenishment, stockroom organization, damage reporting, and inter-store transfers.</li><li>Ensure 100% accuracy in stock counts and coordinate periodic audits, stocktakes, and loss investigations.</li><li>Work with the merchandising and buying teams to ensure appropriate product mix and availability.</li></ul> 6. Reporting &amp; Administration: <ul><li>Submit timely and accurate sales reports, manpower rosters, expense summaries, and operational checklists.</li><li>Track key performance data and prepare monthly dashboards.</li><li>Maintain proper records of store expenses and petty cash.</li><li>Liaise with HR for staffing requirements, disciplinary actions, and grievances.</li></ul>  Education &amp; Qualifications;  <ul><li>Diploma or Bachelor’s degree.</li><li>Language Proficiency in English is a must.</li><li>Specialized Training Customer Service Excellence or Retail Sales Training (Preferred).</li></ul> Minimum Experience: <ul><li>Minimum 7-9 years of experience in retail, with 3-5 years in a store leadership role.</li><li>Strong experience in high-traffic retail environments and team management is essential.</li><li>Prior experience in fashion retail is preferred.</li><li>Proven track record in team management, customer service, and retail sales achievement.</li></ul>

Retail Store Manager (Arabic speaker) (Tommy Bahama)

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
Our Store Manager is responsible for driving the store business. They work towards achieving the store sales&rsquo; target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand&rsquo;s guidelines and store processes.<h5 class="jobSectionHeader">
Key Responsibilities</h5>
Drive the Business<ul>
<li>
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationship with customers and create future potential selling opportunities</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li>
<li>Think hybrid by leveraging all type of point of sales online and offline.</li>
</ul>
Team Leadership and Development<ul>
<li>
Provide a clear vision to the team about the business and store&rsquo;s vision and key directions</li>
<li>Identify, recruit, develop and retain strong talents</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
</ul>
Customer Experience<ul>
<li>
Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li>
<li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</li>
</ul>
Operational Excellence<ul>
<li>
Ensure all sales and operational policies and procedures (SOP&rsquo;s) are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
</ul>
What you&rsquo;ll need to succeed
<ul><li>Experience in a leadership role within Luxury Fashion Retail</li>
<li>Experience within Luxury retail UAE, Kuwait or Qatar</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

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