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deputy store manager - harvey nichols - kuwait

deputy store manager on

Seddiqi Holding

<div>
 
 
 This is your opportunity to become a core part of On&rsquo;s Retail team and take on the responsibility to lead On's first location in Kuwait.
 
 
 
 
 
 
 As one of the first hires of the Kuwait store team, On will rely on you to help co-define the various store operation processes ahead of the opening. Once the doors have opened, you will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.
 
 
 
 
 
 
 Your Team:
 
 
 
 As you might expect from a young consumer brand, the On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. More about on store teams in this video Meet The Retail Store Team
 
 
 
 
 
 
 Your Mission:
 
 
 <ul>
 <li>
 Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
 </li>
 <li>
 Support staff planning and hiring to build a high performing team.
 </li>
 <li>
 Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed.
 </li>
 <li>
 Support monitoring of store key performance indicator to track healthiness of business operations.
 </li>
 <li>
 Support FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer.
 </li>
 <li>
 Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements.
 </li>
 <li>
 Act as in-store troubleshooting expert for On&rsquo;s systems and processes.
 </li>
 <li>
 Act as the SME for store finance processes.
 </li>
 </ul>
 
 
 
 
 
 Your Story:
 
 
 <ul>
 <li>
 4+ years of experience in a customer-focused setting including 1-year managerial responsibilities.
 </li>
 <li>
 Operational retail experience in a sports, tech and / or fashion environment is a strong plus.
 </li>
 <li>
 A collaborative team player with strong interpersonal, hospitality and communication skills.
 </li>
 <li>
 Experience providing interactive and meaningful experience to customers and team members.
 </li>
 <li>
 An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
 </li>
 <li>
 Ability to read, write and speak English fluently.
 </li>
 <li>
 Ability to work weekends, evenings and holidays as needed.
 </li>
 <li>
 Engagement with sports communities.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s next?
 
 
 
 If you&rsquo;re proud of your past successes, but your future excites you more, then let us be a part of it&mdash;apply Now!
 
 
 
 
 
 
 NOTE &mdash; Only shortlisted applicants will be contacted. Thank you for your interest in joining our team.
 
 
</div>

Deputy Store Manager | On

Alshaya Group

<div>Job No: MRF13521
 
Location: Kuwait<div></div><div><div> 
</div></div> 
 
<div></div>The Role:

You will work with the Store Manager to achieve objectives, ensuring the highest levels of customer service are provided by staff and that they have the skills and support required to maximise sales.

You will work with a variety of different departments to maintain the effective operation of the store and will provide feedback to the store, brand and area managers around staff and products. You may also be required to deputize for the Store Manager during periods of leave.

Qualifications &amp; Requirements:

You will have/be:
<ul><li>At least 3 years retail experience (ideally at a supervisory level).</li></ul>
<ul><li>A secondary/high school education.</li></ul>
<ul><li>An understanding of cosmetics or health &amp; beauty retail.</li></ul>
<ul><li>English language skills, both written and verbal (Arabic language skills are also desirable).</li></ul>
<ul><li>PC literate.</li></ul> 
 
Advertised: 13 Oct 2025 
Application close: 30 Nov 2025</div>

Deputy Store Manager - Harvey Nichols - Kuwait

Mohamed Hilal Group

<div>
 
 Are you a visionary leader ready to drive our company's success to new heights? We are looking for an exceptional individual to join our team as
 
 Sales Manager
 
 in Kuwait.
 
 
 
 
 
 In this key role, you will be responsible for overseeing and managing all aspects of the company's operations within the country. We are seeking a visionary leader with a sharp attention to detail, outstanding leadership capabilities, and the ability to collaborate effectively with Heads of Departments and other stakeholders. As a vital member of our leadership team, you will play a crucial role in shaping our operations, driving growth, and leading a talented team toward achieving our ambitious objectives.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic Responsibilities:
 
 
 <ul>
 <li>
 Support the development and implementation of the retail business and brand portfolio strategy.
 </li>
 <li>
 Present weekly, monthly, and quarterly business review reports with recommendations for performance improvement.
 </li>
 <li>
 Prepare and refine the overall budget, including sales budget and forecast.
 </li>
 <li>
 Monitor cost-to-revenue ratios to control expenses.
 </li>
 <li>
 Ensure the brands' image, standards, and guidelines are maintained across all stores.
 </li>
 <li>
 Continually identify opportunities to improve the business of existing accounts and propose new ones within assigned malls and areas of responsibility.
 </li>
 <li>
 Gather market intelligence and provide feedback to the retail committee to stay ahead of competition and gain market share.
 </li>
 </ul>
 
 
 
 
 
 Functional Responsibilities:
 
 
 
 
 
 
 
 Sales:
 
 
 <ul>
 <li>
 Maximize sales in all stores and kiosks through coaching and performance management of store teams.
 </li>
 <li>
 Review sales improvement practices, plans, and initiatives to identify additional opportunities for increasing sales.
 </li>
 <li>
 Review sales budget and propose incentive plans.
 </li>
 <li>
 Ensure timely handling and communication of issues, ideas, and recommendations from stores.
 </li>
 <li>
 Plan and execute motivational activities to engage the team and achieve financial objectives.
 </li>
 </ul>
 
 
 
 
 
 Cost Control:
 
 
 <ul>
 <li>
 Monitor, review, and control costs, including manpower, marketing, and operational expenses.
 </li>
 <li>
 Establish processes and controls to minimize stock loss.
 </li>
 </ul>
 
 
 
 
 
 Marketing:
 
 
 <ul>
 <li>
 Develop the annual marketing plan in line with the brands' and commercial strategy.
 </li>
 <li>
 Ensure implementation of promotional activities and directives across stores.
 </li>
 <li>
 Monitor campaign execution and provide feedback for improvements.
 </li>
 <li>
 Stay updated on market trends and competitor activities.
 </li>
 <li>
 Conduct market research to determine market requirements and review marketing channels.
 </li>
 </ul>
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Establish processes, workflows, and procedures to ensure quality in retail outlets.
 </li>
 <li>
 Conduct regular store visits to monitor performance, staffing levels, customer service, and cleanliness.
 </li>
 <li>
 Supervise and drive turnaround in performance for low-performing outlets and brands.
 </li>
 <li>
 Maintain partner relations with shopping malls, retailers, and distributors.
 </li>
 <li>
 Develop the retail network through communication and relationship building.
 </li>
 <li>
 Manage general management services such as legal, license renewals, financial audits, tax filing, labor law implementations, employee visas, warehouse, and office management.
 </li>
 </ul>
 
 
 
 
 
 Stock Management:
 
 
 <ul>
 <li>
 Coordinate with the warehouse and perfume factory for product supply based on sales volume.
 </li>
 <li>
 Collaborate with the purchase and warehouse functions for accurate and timely distribution.
 </li>
 <li>
 Implement policies on product handling and loss prevention.
 </li>
 <li>
 Manage stock and distribution in the assigned territory.
 </li>
 </ul>
 
 
 
 
 
 Training:
 
 
 <ul>
 <li>
 Develop and maintain the highest standards of brand training.
 </li>
 <li>
 Cascade brand philosophy, product knowledge, and new launch information to retail teams.
 </li>
 <li>
 Develop area managers and provide on-the-floor coaching for supervisors and their teams.
 </li>
 </ul>
 
 
 
 
 
 People Development:
 
 
 <ul>
 <li>
 Develop innovative teams and guide them to perform at their optimal potential.
 </li>
 <li>
 Conduct performance evaluations and promote ongoing training and development.
 </li>
 <li>
 Provide leadership and a channel for escalations.
 </li>
 <li>
 Communicate organizational changes and facilitate effective change management.
 </li>
 </ul>
 
 
 
 
 
 Compliance and Legal Matters:
 
 
 <ul>
 <li>
 Ensure compliance with local regulations, labour laws, and retail industry standards. Address any legal or compliance issues promptly and proactively.
 </li>
 </ul>
 
 
 
 
 
 Store Openings, Relocations &amp; Revamping:
 
 
 <ul>
 <li>
 Collaborate with brand teams to develop and execute comprehensive plans for new store openings.
 </li>
 <li>
 Develop and execute plans for new store openings, including site selection, lease negotiations, and store launch activities.
 </li>
 <li>
 Develop relocation strategies to minimize disruption to operations and ensure a smooth transition.
 </li>
 <li>
 Analyze store performance and customer feedback to identify areas for improvement and revamping opportunities.
 </li>
 <li>
 Provide guidance and support to the store management team during the opening, relocation &amp; revamping process.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Retail Management or a related field (MBA preferred).
 </li>
 <li>
 Proven experience in senior management within the beauty or retail industry.
 </li>
 <li>
 Demonstrated track record of achieving sales targets and driving business growth.
 </li>
 <li>
 Familiarity with both online and offline retail channels.
 </li>
 </ul>
</div>

Sales Manager

Sephora

<div>Sephora Kuwait 
COMPANY OVERVIEW: SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mo&euml;t Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998 and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social media make it the world's premier digital beauty destination. 
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.<div> 
As Shop Manager, you will be responsible for the customer journey, services and operational service management within the store.</div><div>
Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store teams to reach and exceed their service targets.</div><div>
Build, develop and implement store service plans to maximise sales and KPIs performance.</div><div></div> 
Key Accountabilities 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans to enhance client experience.</li><li>
Maintain and enforcing quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.</li><li>
Create disruptive internal competitions to motivate the team and boost the achievements.</li><li>
Analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div> 
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.</li><li>
Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc... and communicate to your assigned team.</li></ul> 
Business<ul><li>
Provide support to the Retail Director with knowledge of the market conditions, competition, client needs, etc.</li></ul><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div></div> 
People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching&rsquo;s, and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Retail Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Retail Director for final validation according to business needs.</li></ul><div></div> 
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up to date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Skills &amp; Experience Requirements:<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li><li>
Proven successful role in managing.</li><li>
Minimum 4 to 5 years&rsquo; experience in store management.</li><li>
Bachelor's degree.</li><li>
English &ndash; advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams</li></ul><div></div> 
Most importantly, She/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment. 
HERE, YOU WILL FIND:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul> 
Join us and belong to something beautiful. 
Sephora Kuwait</div>

Shop Manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Sales Associate will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience Preferred, Fresh grads can apply
 </li>
 <li>
 Excellent Communication &amp; Customer Service Skills
 </li>
 <li>
 Fluent Arabic
 </li>
 </ul>
 
 
</div>

Sales Associate

Jazeera Airways

<div>Jazeera Airways is looking for Soft Services Supervisor who will ensure that all soft services&mdash;such as cleaning, pest control, waste management, event support, furniture management, and other related services&mdash;are delivered to the highest standards of safety, quality, and efficiency.

Responsibilities and Duties:
<ul>
<li>Check and confirm the materials, tools and equipment used by various contractors.</li>
<li>Establish and monitor daily facility checklists.</li>
<li>Observe and prepare review reports for each contractors against SLAs and KPIs.</li>
<li>Manage soft service store, maintaining store records, preparing consumption data.</li>
<li>Review and monitor cost allocation against budget for OPEX and CAPEX.</li>
<li>Verification and management of daily, weekly and monthly FM reports.</li>
<li>Follows up on client/occupant/tenant/ other department complaints.</li>
<li>Preparation and submission of quotations and estimates</li>
<li>To respond in a prompt and efficient manner to all reactive issues and call center requests.</li>
<li>Report to Facilities Manager on work progress and issues daily.</li>
<li>Compile daily inspection checklist to monitor standard of work and completion to the schedule.</li>
<li>Coordinate with other teams/departments.</li>
<li>Display a sound knowledge of all soft service activities.</li>
<li>Strong teamwork ethic and promotion of customer service excellence.</li>
<li>Adopt a caring attitude in all interactions with staff.</li>
<li>Establish procedures for work for staff.</li>
<li>Ensure the provision of a safe and healthy working environment for all personnel.</li></ul> 
 
Requirements and Qualifications:
<ul>
<li>Bachelor Degree/Diploma with relevant soft services qualifications and or knowledge.</li>
<li>Minimum 5 years&rsquo; experience in a similar role.</li>
<li>Knowledge of Workplace Health and Safety (WH&amp;S) practices and policies.</li>
<li>Experience of safe working practices, risk assessments, method statements and permit-to-work systems</li>
<li>Good teamwork ethics and promotion of customer service excellence.</li></ul></div>

Soft Services Supervisor

Alghanim INDUSTRIES

Date: 19 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Reporting to the VM Manager, the Designer builds sales with customer in-store and project the stylist uses in-depth knowledge of the products and creative flair to build a ‘complete package’ of furniture and accessories
 Job Responsibilities
 <ul>
<li>Advise customers on how to obtain a particular look or style by coordinating items and creating excitement about our products.</li>
<li>Convert sales by adding on items and accessorizing, ensuring that the personal sales target is achieved each month.</li>
<li>Promote other BU’s to customers as part of building a sale.</li>
<li>Providing product and customer feedback to Manager on a regular basis and staying up-to-date with latest trends.</li>
</ul>
Candidate Requirements
 
Relevant Education, Knowledge & Experience: 
<ul>
<li>2-5 years’ experience in equivalent field/function and an Undergraduate degree</li>
<li>Excellent written and verbal communication skills</li>
<li>Fluent spoken Arabic (English an advantage)</li>
<li>Previous creative experience in the GCC</li>
<li>Valid driver’s license</li>
</ul>
Knowledge
 
<ul>
<li>A clear understanding of our customers' shopping behavior especially the Kuwait market and how to support the HF mechanical sales system</li>
<li>Attention to detail with a keen eye for aesthetics</li>
<li>A strong knowledge of the Safat Home concept description including our Vision and Business Idea, and a passion for AI culture and values</li>
</ul>
Education

Designer

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