desk director

Flock Safety

<div><div><div><h2 class="jobSectionHeader">Location</h2>
Remote - USA
</div><div><h2 class="jobSectionHeader">Employment Type</h2>
Full time
</div><div><h2 class="jobSectionHeader">Location Type</h2>
Remote
</div><div><h2 class="jobSectionHeader">Department</h2>
Revenue
</div><div><h2 class="jobSectionHeader">Compensation</h2>
<ul><li>$225K &ndash; $240K &bull; Offers Equity</li>
</ul><div>Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. During your call with one of our recruiters, they can further clarify the salary range and our total compensation.
</div></div></div><div><div>Overview</div><div><div><h1 class="jobSectionHeader">Who is Flock?</h1>
Every community deserves to be safe, it&rsquo;s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people.
We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.
With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself.
<h2 class="jobSectionHeader">The Opportunity</h2>
At Flock, our ambition is to scale the business with greater rigor, speed, and consistency across the revenue process. As our sales motions expand across products, segments, and increasingly complex commercial structures, we need a leader who can help the field close the right deals faster while protecting pricing discipline, downstream process integrity, and customer experience.
We are seeking a Director, Deal Desk to lead and mature the Deal Desk function at Flock. This role will sit at the center of our quote-to-close motion and serve as a strategic partner to Sales, Finance, Legal, Pricing and Packaging, Systems, and Revenue Operations. You will own the operating model that governs complex and non-standard deals, while ensuring the field has the guidance, support, and structure needed to move quickly and consistently.
This is a leadership role for someone who can balance commercial judgment with operational rigor. You should be equally comfortable helping structure a complex deal, setting clear approval guardrails, improving workflows and SLAs, and coaching a team to operate as trusted advisors to the business.
<h2 class="jobSectionHeader">The Skillset</h2>
<ul><li>10+ years of progressive experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Pricing, or related commercial functions.
</li><li>3+ years of people leadership experience, including building or leading a high-performing operational team.
</li><li>Demonstrated success supporting complex B2B technology or SaaS deal structures in a fast-moving environment.
</li><li>Strong judgment in balancing revenue acceleration, pricing discipline, process integrity, and customer outcomes.
</li><li>Deep familiarity with quoting, approvals, contract structure, and the broader quote-to-cash process.
</li><li>Strong analytical skills and the ability to use data to identify trends, diagnose friction, and improve decision-making.
</li><li>Proven ability to influence senior cross-functional stakeholders without relying on formal authority alone.
</li><li>Strong executive communication skills and the ability to translate complex tradeoffs into clear recommendations.
</li><li>Experience with Salesforce and related commercial systems; CPQ experience strongly preferred.
</li><li>Comfortable operating in ambiguity and shifting between strategic design work and hands-on problem solving.
</li></ul>Feeling uneasy that you haven&rsquo;t ticked every box? That&rsquo;s okay; we&rsquo;ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
<h2 class="jobSectionHeader">90 Days at Flock</h2>
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock.
The First 30 Days
<ul><li>Assess current demand by request type, segment, approval path, and source of friction
</li><li>Quantify where seller time is being consumed across quoting, approvals, pricing exceptions, redlines, and administrative rework
</li><li>Identify the highest-volume interactions that should be removed from human queues first
</li><li>Establish baseline metrics early enough to use them for prioritization, not just documentation
</li></ul>The First 60 Days
<ul><li>Build working relationships with Sales leadership, frontline managers, Finance, Legal, Pricing, Systems, and RevOps
</li><li>Socialize a clearer engagement model for what should route to self-service, what should route to Deal Desk, and what constitutes a true exception
</li><li>Tighten intake standards, triage rules, routing, SLAs, and escalation paths quickly enough that the field feels the difference inside the first quarter
</li></ul>90 Days &amp; Beyond
<ul><li>Introduce an initial guided support layer for common scenarios, whether through rules-based guidance, decision trees, or AI-enabled assistance
</li><li>Start embedding policy and commercial guidance into workflow instead of relying on static docs, Slack, or tribal knowledge
</li><li>Define the first use cases that will move toward self-service in the next 90 days
</li></ul><h2 class="jobSectionHeader">Salary &amp; Equity</h2>
In this role, you&rsquo;ll receive a starting salary between $225,000 and $240,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
<h2 class="jobSectionHeader">Location</h2>
We&rsquo;re building the impossible, together. To drive innovation through in-person collaboration, we&rsquo;re prioritizing candidates in our key hubs: Atlanta, Boston, Chicago, Denver, Los Angeles, New York City, San Francisco, and Austin. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.
<h2 class="jobSectionHeader">The Perks</h2>
Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
<ul><li>️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.</li></ul>
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility &amp; Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to recruiting@flocksafety.com</div></div></div></div>

Director, Deal Desk

Lady D

<div>
 
 Opportunity: Managing Director
 
 
 
 HHM Hotels is seeking a dynamic and polished Managing Director to lead the highly anticipated pre-opening, launch, and ongoing operations of the Lady D Hotel. Situated in the absolute heart of Midtown Manhattan, this premier property is being completely renovated and repositioned into an upscale, sophisticated lifestyle destination just steps from the vibrant energy of Bryant Park, Times Square, and Fifth Avenue.
 
 
 As the leader of this boutique New York property, you will manage all hotel operations to maximize profits while delivering the high-touch, personalized guest experience that the competitive Manhattan lifestyle market demands. You will play a pivotal role in building the team from the ground up and establishing a landmark presence in the world's premier hospitality landscape.
 
 
 
 Your Growth Path
 
 
 
 Area General Manager - Regional Director of Operations
 
 
 
 Your Focuses
 
 
 
 <ul>
 <li>
 Pre-Opening Leadership: Lead the strategic planning and execution of the hotel opening, including staff recruitment, training, and the implementation of core values.
 </li>
 <li>
 Leadership: Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
 </li>
 <li>
 Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
 </li>
 <li>
 Financial Performance: Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals through regular financial analysis of
 </li>
 <li>
 Operational Excellence: Maintain a seamless operation by overseeing all hotel departments, including front office, housekeeping, and maintenance, while following sustainability guidelines.
 </li>
 <li>
 Employee Development: Foster a culture of continuous learning and professional development, empowering team members to excel and advance within the organization.
 
 
 </li>
 </ul>
 
 Your Background And Skills
 
 
 
 <ul>
 <li>
 5 years of experience in operations management or a similar leadership role in a hotel.
 </li>
 <li>
 Proven experience in a hotel opening, specifically within a lifestyle property.
 </li>
 <li>
 Associate or Bachelor&rsquo;s Degree in Business, Hospitality, or a related field is preferred.
 </li>
 <li>
 Strong financial acumen and the ability to develop budgets and manage performance.
 </li>
 <li>
 Ability to set clear expectations and provide the guidance necessary to achieve exceptional performance.
 
 
 </li>
 </ul>
 
 HHM Benefits And Perks
 
 
 
 <ul>
 <li>
 Medical, Dental and Vision Health Insurance.
 </li>
 <li>
 Paid Time Off and 401k Company Match.
 </li>
 <li>
 Free Basic Life Insurance.
 </li>
 <li>
 24/7 access to TELUS Health, a confidential work-life resource.
 </li>
 <li>
 Travel Discounts and Technology Reimbursements.
 </li>
 <li>
 Commuter Transit and Commuter Parking Benefits.
 </li>
 <li>
 Employee Assistance and Wellness Program.
 </li>
 <li>
 Educational and Professional Development.
 </li>
 <li>
 Referral Bonus Program and Quarterly Bonuses and Incentives.
 
 
 </li>
 </ul>
 
 Work Environment and Context
 
 
 
 <ul>
 <li>
 Requires standing for extended periods, walking, and lifting up to 25 pounds.
 </li>
 <li>
 Involves bending, reaching, stooping, using fingers and hands, kneeling, or crouching.
 </li>
 <li>
 Occasional travel required.
 
 
 </li>
 </ul>
 
 What We Believe
 
 
 
 People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
 
 
 ,
 
 
</div>

Managing Director

Empower Aesthetics

<div>JOB DESCRIPTION
POSITION: Front Desk Manager
DEPARTMENT: Front Desk
REPORTS TO: Director of Marketing and Customer Experience
THE COMPANY: DermaTouch RN is a state-of-the-art aesthetic and wellness center combining years of experience with the latest technology to meet your skincare and anti-aging needs. Our facility hosts a wide variety of beauty and wellness treatments, from Botox&reg; and dermal fillers to health and wellness treatments. Our team of physicians, licensed aesthetic nurses and expert support staff are experts in Allergan products, making the clinic recognized as an &quot;Advanced Injector&quot; clinic and THE top Botox&reg;, dermal filler and CoolSculpting provider in Houston. We are the best at what we do and attract the best talent. Our practice represents decades of education and experience in medical science, holistic health, diet and nutrition.
Job Summary: Responsible for overview and supervision of patient in-flow and out-flow, patient education, and collection of fees. Also responsible for inventory control, supervision of the front office staff including hiring and training.<h3 class="jobSectionHeader">
Experience AND EDUCATION:</h3>
1. Five years&rsquo; experience in supervision of front office operations in a medical practice.
2. High school diploma or equivalent required; 2 or 4 year degree preferred. 
Essential Skills and Abilities:
1. Able to work well in a supervisory capacity.
2. Possesses strong knowledge of med spa offering including injectables, aesthetic treatments (laser hair reduction, laser resurfacing, Ultherapy and CoolSculpting), and retail sales (skin care).
3. Possesses strong knowledge of clinical operations.
4. Demonstrates skills in motivating and training professional staff.
5. Strong PC skills. Knowledge of Nextech a plus but not required.
6. Strong phone and communication skills and customer service oriented.
RESPONSIBILITIES:
1. Hires, trains and supervises front office staff (check-in, check-out, appointment scheduling/confirmations, inbound sales inquiries, partner programs and retail sales).
2. Establishes weekly work schedules for front office.
3. Coordinates with Practice Manager to establish schedules for Nurse Injectors and Aestheticians; notifies staff of vacations, meetings, etc.
4. Maintains smooth operation of check-in, check-out, appointment bookings, phone call management and retail sales.
5. Closes and reconciles financials daily. Cash, Credit and Partner Programs.
6. Collaborates with leadership team on pricing, specials, promotions, social media posts, and events.
7. Prepares front office payroll information.
8. Monitors retail, injectable and other supply inventory.
9. Works with leadership team to develop, modify and manage policies.
10. Works Front Desk on high patient flow days or as necessary based on schedule.
11. Role is full time and may require some Saturdays.
12. Ensure compliance laws, safety codes and regulation are met.
13. Foster and promote a cooperative teamwork environment.
14. Lead front desk team to ensure quality service is provided, in an efficient manner, and daily job functions are completed at the highest level.
15. Reach sales goals through client education, inventory control, promotion of products, upscale customer service and training/developing front desk associates.</div>

Front Desk Team Lead

Mammen Family Public Library

MFPL Youth Services Programming Specialist Job DescriptionProgramming, Cataloging + TeensJob SummaryAs part of the Youth Services Programming Team, this position reports to the Youth Services Librarian and Library Director. The specialist provides library services to children and young adults, including, but not limited to: reference and reader&rsquo;s advisory (10%), planning and executing programs for children and teens, including the Teen Volunteer Program (65%), cataloging youth materials (20%) and other duties as assigned to support the Programming Department and Library operations (5%).Education and ExperienceRequired:<ul><li>Bachelor&rsquo;s Degree</li><li>Experience working with children and/or teens</li></ul>Preferred:<ul><li>Experience working in a public library</li><li>Experience in program delivery</li><li>Familiar with G-Suite products for professional communication</li></ul>Schedule: 38-40 hours a week (Full-Time), with alternating weekend hours. This position requires working Thursdays 12pm - 8pm and Fridays 10am - 6pm.Benefits: This position pays $21 - $24.50 hourly. Employees are eligible for immediate PTO accrual based on their hours worked, and matching 6% retirement savings. Insurance premiums for Full-Time employees are covered 100% by the Library District after 90 days&rsquo; employment.Skills and AbilitiesPeople-Oriented: the ideal candidate has excellent customer service skills, enjoys working with others and serving the publicTeam Player: the ideal candidate is flexible, creative, and collaborative &ndash; willing to offer and receive help in response to changeLifelong Learner: the ideal candidate has a broad scope of knowledge and remains curious about new ideas, initiatives and informationEssential Duties and Responsibilities<ul><li>Assist patrons and families</li><li>Provide Reference and Reader&rsquo;s Advisory assistance to library users</li><li>Recommend materials and resources for research and homeschooling</li><li>Manage some youth programming -- either by planning and conducting programs themselves, or by contracting program/workshop leaders -- including but not limited to:</li><li>Weekly &ldquo;Teen Thursday&rdquo; program (rotating activities to include cooking, games, arts/crafts, anime/movie nights, adulting classes, STEM/Makerspace projects)</li><li>Weekly &ldquo;Tween Club&rdquo; program (rotating activities to include cooking, games, arts/crafts, movie nights, karaoke, STEM/Makerspace projects, etc.)</li><li>Weekly &ldquo;Crafty Tuesday&rdquo; program (simple drop-in craft for PreK and School-Age children)</li><li>Weekly or bi-weekly Storytime offerings</li><li>Passive programming (genre bookmarks, recommended reads, displays, and take-home activities)</li><li>Coordinates with Youth Services Department staff regarding scheduling and program development</li><li>Manages the Teen Volunteer Program</li><li>Creates the seasonal Teen Volunteer Application and monitors responses</li><li>Communicates responsibilities and expectations to accepted volunteers, including training and orientation, and monitors their work</li><li>Schedules volunteers for program and library help</li><li>Tracks attendance and volunteer hours (orders awards as necessary)</li><li>Plans and organizes annual Volunteer Appreciation Party</li><li>Collaborate with Youth Services Team to plan and execute seasonal library programming</li><li>Library Trick or Treat</li><li>Polar Express Festival</li><li>Literary Festival</li><li>Summer Library Program</li><li>Catalog library resources</li><li>YA and Juvenile materials (other library collections as needed)</li><li>Processes and relabels library materials as needed</li><li>Provide assistance at the Information Desk with the following:</li><li>Assist patrons in registering for a library card</li><li>Check in and check out library materials to patrons</li><li>Collect fines for library materials</li><li>Answer patron questions at the front desk</li><li>Provide assistance to patrons with technology questions</li><li>Shelve library materials when needed</li><li>Staff the Youth Services Information Desk on a regular schedule</li><li>Maintain tidiness and organization of teen collections/shelving and areas, including displays, signage, seating areas, etc. as well as in youth services storage, office, filing and working areas</li><li>Attend conferences and workshops and keeps abreast of current trends and emerging technologies, issues and research in librarianship; participates in professional organizations and meets with other local library program coordinators to share ideas and strengthen skills</li><li>Contribute to the Youth Services Team&rsquo;s monthly report for the Library Director and Board of Trustees</li><li>Fill in for other members of the Youth Services Team and Programming Team as needed</li></ul>Job Type: Full-timePay: $21.00 - $24.50 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Ability to Commute:<ul><li>Bulverde, TX 78163 (Required)</li></ul>Ability to Relocate:<ul><li>Bulverde, TX 78163: Relocate before starting work (Required)</li></ul>Work Location: In person

Youth Services Specialist (Programming, Cataloging + Teens)

Travelers

<div>Who Are We?
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$120,400.00 - $198,700.00
Target Openings
1
What Is the Opportunity?
The Director, Leave of Absence leads the team responsible for administering Travelers' Leave of Absence (LOA) program, playing a primary role in setting the long-term vision and roadmap, owning vendor relationships, and building cross-functional partnerships that enable a compliant, efficient, and employee-centered leave experience. This role is critical in shaping how leave administration evolves with regulatory changes, business priorities, and emerging technology, including AI-driven innovation. A successful employee in this role combines compliance expertise with the ability to drive operational excellence, make data-driven decisions, and develop a high-performing team.
What Will You Do?<ul><li>
In partnership with team leadership, set the strategic vision and roadmap for the Leave of Absence Administration team, ensuring the function stays ahead of regulatory changes, evolving business priorities, and shifting employee experience expectations.</li><li>
Drive technology adoption and innovation for the LOA function, including AI, to automate processes, improve compliance accuracy, and enhance the employee experience through emerging tools.</li><li>
Own the end-to-end AbsenceSoft vendor relationship, including system governance, release accountability, and ongoing optimization in partnership with HR Technology.</li><li>
Partner with Benefits and Legal to establish standards for policy interpretation, new state leave implementation, and ensuring administration aligns with leave program design.</li><li>
Establish and maintain cross-functional alignment with the Contact Center, Payroll, and Benefits Administration leadership, defining shared SLAs, escalation protocols, and feedback loops focused on quality and employee experience.</li><li>
Monitor third-party administrator performance, escalating systemic vendor issues to the Benefits team; serve as the primary LOA point of contact for concerns beyond individual case resolution.</li><li>
Leverage analytics and program insights to develop and present data-driven recommendations for program improvements to senior leadership.</li><li>
Provide direct people leadership to a team of LOA employees, driving team culture, development, performance management, and the overall training strategy.</li><li>
Perform other duties as assigned.
</li></ul>What Will Our Ideal Candidate Have?<ul><li>
College degree in HR, business, or a related field.</li>
<li>7-10 years of experience in Operations, Customer Service and/or HR, preferably with some Leave of Absence-specific experience.</li>
<li>Prior people leadership experience.</li>
<li>Experience with AbsenceSoft or a comparable leave management platform.</li>
<li>Expert analytical, problem solving, influencing, communications, leadership and project management skills.</li>
<li>Thorough knowledge of general PC applications, including all aspects of MS Office Suite, HRIS systems and other HR software.</li>
<li>Prior vendor management experience.</li>
<li>Expert knowledge of at least one HR Operational function and a strong understanding of other HR Operational functions.</li>
<li>Ability to work effectively with internal and external teams; ability to influence at all levels of the organization.</li>
<li>Highly ethical and can maintain confidentiality.</li>
<li>Strong understanding of the overall HR function and insurance industry.</li></ul>
What is a Must Have?<ul><li>
Five years of either human resources, customer service or operations experience.</li>
<li>Three years of people leadership experience.</li></ul>
What Is in It for You?<ul><li>
Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li>
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li>
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li>
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li>
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul>
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</div>

Director, Leave of Absence

Healing Partners

<div>Revenue Cycle Manager &ndash; Billing
Classification: Exempt
Reports to: Director of Revenue Cycle
Date: April 2024 
Summary/Overview
Working closely with the Director of Revenue Cycle, the Revenue Cycle Manager &ndash; Billing is responsible for managing the Billing of accurate and timely claims. Develops and maintains the policies and procedures to effectively manage the billing and coding teams. 
Primary Duties and Responsibilities<ul><li>
Prepares, reviews and analyzes the effectiveness of the department using KPI&rsquo;s and reporting.</li><li>
Provides a goal-oriented work environment by establishing protocols and standards to ensure accurate and timely processes. Develops and plans goals and objectives for the department with the Director and Management Team.</li><li>
Coordinates and prioritizes assigned activities to achieve maximum productivity and assumes responsibility for professional growth and development.</li><li>
Reviews and evaluates trends. Collaborate and resolve issues with other departments; make recommendations to the Director to implement appropriate measures to decrease lost revenue.</li><li>
Work with Clinical Leadership on updating coding requirements and assisting in clinical education when needed.</li><li>
Supervises directly or indirectly, exempt, and nonexempt personnel engaged in the department. This includes interviewing, hiring, performance evaluation, training, time keeping, and disciplining all department personnel. Delegates authority as determined appropriate.</li><li>
Responsible for organizing and designing more efficient procedures for timely resolution of claim edits and procedure reviews.</li><li>
Identifying trending errors by providers and reporting to Director of Revenue Cycle and Clinical Leadership for training purposes.</li><li>
Participate in departmental and organization-wide meetings/workgroups. Conducts meetings with managerial staff and interacts closely with other departments to provide a smooth business flow to reflect the effectiveness and scope of all policies and procedures administered by the department.</li><li>
Resolve customer service issues promptly and with satisfaction to the patients involved. Show a positive and professional image when interacting with patients, management, staff, and others.</li></ul>
Education &amp; Experience<ul><li>
Bachelor's degree in business, Finance, or similar OR Three (3) years of Relevant Experience in the healthcare industry with knowledge of collections, billing, and/or cash posting.</li><li>
One (1) year of supervisor/management experience, preferably in a healthcare setting.</li><li>
Knowledge of the use of medical records, billing claim forms, and federal and state regulations concerning the use of medical records and medical billing.</li><li>
Experience in directing the daily activities of a cash posting team in a high volume, complex setting.</li></ul>
Qualifications<ul><li>
Strong analytical skills are necessary to analyze various accounting problems.</li><li>
Strong knowledge of CPT, ICD10 codes and modifiers.</li><li>
Proficient in MS Office suite of applications, billing systems, and business intelligence tools</li><li>
Ability to manage, evaluate, understand, and act on analysis of large datasets</li><li>
Excellent written and verbal communication skills are necessary to successfully perform all managerial responsibilities.</li><li>
Self-motivated and comfortable managing multiple tasks at the same time</li><li>
Demonstrates the ability to perform responsibilities in a fast-paced environment, requiring excellent organizational skills, sound judgment and critical decision making.</li><li>
Team player with positive attitude and effective communication skills</li><li>
Ability to work flexible hours when needed to deliver results</li></ul>
Physical Requirements
While performing the essential functions of this job, the following are required:<ul><li>
Talk, hear, and communicate with people over the telephone;</li><li>
Use hands and fingers to operate a computer and telephone;</li><li>
View computer screens for extended periods of time;</li><li>
Sit at a desk for extended periods of time; and</li><li>
Regular, predictable attendance.</li></ul> 
Work Location Requirements<ul><li>
The job duties and functions for this position are performed hybrid, based on work projects and management discretion. This position may require onsite work.</li></ul></div>

Revenue Cycle Manager-Billing

<div><div><div>Now
</div></div><div><div><div>Job ID</div>
<div>R-548134</div>
</div><div><div>Category</div>
<div>General Management Group</div>
</div><div><div>Location</div>
<div>Saudi Arabia</div>
</div><div><div>Region</div>
<div>EMEA</div></div></div></div>
 <div>We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.
<h1 class="jobSectionHeader">Job Description</h1>
Position Summary
The BD Excellence Director META will lead the adoption and implementation of the BD Excellence vision and strategic plan within META. This role supports structured growth and innovation across multiple business and functional areas.
This role is a key partner in our journey to BD Excellence and acts as a reference and advisor to the META Leadership Team. It supports the leadership team in leading the Continuous Improvement process, focusing on visual management, problem solving, and kaizen. The role also helps deploy strategic plans by ensuring alignment through cascading important metrics from top to bottom and bottom to top.
This is a great opportunity for a dynamic and transformational leader with strong commercial experience and expertise in business operations, process optimization, and organizational change, and highly capable of getting results in a matrix organization.
Key Responsibilities
BD Excellence Strategy Development and Deployment:<ul><li>
Own the development and coordination of the BD Excellence vision and strategy in META to foster focused growth and innovation across various business and functional domains. Concentrate mainly on implementing the BD Excellence commercial tools and processes that enhance exceptional sales efficiency.</li><li>
Support the leadership team in deploying strategic plans, ensuring alignment through cascading Key Performance Indicators top-down and bottom-up.</li><li>
Support the President META and META Leadership Team in driving key initiatives through BD Excellence, including revenue growth, Gross Profit Improvement and Operational Profit.</li><li>
Develop and facilitate continuous improvement (Kaizen) events to achieve and sustain improvement results.</li><li>
Partner with the global BD Excellence Central Leadership Team to facilitate best-practice sharing, driving efficiency and impact in the strong execution of BD Excellence tools and processes.</li></ul>
Leading Change through BD Excellence initiatives:<ul><li>
Drive BD Excellence programs and initiatives to achieve long-term continuous improvement objectives through top-down alignments and cross BU / Function resources.</li><li>
Challenge existing paradigms, encourage and promote internal and external standard process; Drive collaboration within Business Units and Functions to accept new insights and achieve sustainable business improvements.</li><li>
Lead digitalization and innovation efforts at organization level to improve the business and operation excellence and customer experience.</li></ul>
Cultivate BD Excellence culture and Capability Development:<ul><li>
Develop and grow capability through cross-Business Units/Functions teams to establish the fundamentals of excellence from all aspects, e.g. business development, customer service, channel manager and commercial operation.</li><li>
Be an authority (can instruct and implement) in the BD Excellence fundamentals of Visual Management (VM)/ Daily Management (DM), Problem Solving Process (PSP), Kaizen and Funnel Management.</li><li>
Drive culture of continuous improvement by encouraging associates to identify inefficiencies and suggest improvements. Develop an environment where associates feel valued and empowered to give feedback and make change.</li><li>
Use methodologies like Lean, Six Sigma, or Kaizen to structure these efforts.</li></ul>
Education
University bachelor&rsquo;s degree in Business, Engineering or a related field is required.
MBA or equivalent business experience preferred.
Experiences
<ul><li>Relevant career with a progression in Sales and Marketing Leadership roles.</li><li>
Consistent Commercial Experience with a proven track record of driving processes to achieve results, ideally with experience as a sales rep, sales leader, and in commercial operations.</li><li>
Preferably expertise in the medical devices, clinical diagnostics and capital equipment markets.</li><li>
Sophisticated knowledge of Process and Lean techniques in a commercial setting.</li><li>
Significant career experience in an organization where a business system is part of the culture and the core tools of visual management, problem solving, kaizen are embedded in all aspects of the business.</li><li>
Solid experience working with lean and six sigma business systems is preferred. Certified practitioner in lean tools is highly desirable.</li><li>
Excellent facilitation &amp; communication skills both in person and virtually.</li><li>
Change champion. Ability to drive culture and change. BD Excellence is new to BD and [Region] and this individual will need to drive the change management journey</li><li>
Ability to lead teams and inspire change in a matrix organization, experienced working in managing large-scale projects and leading cross-functional teams. In a multi-site and multi-cultural environment is preferred.</li><li>
Entrepreneurial attitude. Individual who can drive progress with limited oversight.</li><li>
Committed individual who is highly proactive at solving problems and obtaining results.</li></ul>
Knowledge and Skills
Preferred Knowledge and Experience<ul><li>
Strong understanding of the META Region&rsquo;s regulations, market and business environment and BD&rsquo;s commercial and operational excellence principles, frameworks and methodologies.</li><li>
View the business from a high-level perspective while adapting to fast-changing environments, demonstrating flexible planning and follow-through skills. Ensure the focus of resources and time on priorities.</li></ul>
In addition, this person should also possess:<ul><li>
Excellent interpersonal, communication, and influencing skills, able to build a coalition of support from partners and optimally motivate change in matrix environment.</li><li>
Ability to translate strategic direction into execution &ndash; action orientation and work towards results coupled with a true &ldquo;hands on&rdquo; attitude</li><li>
Systems thinking approach for effective problem solving required.</li><li>
Willingness to travel domestically and internationally as required, c.50-70%.</li></ul>
Required Leadership Capabilities and Competencies
BD Leadership Commitments:<ul><li>
Deliver Results That Matter, taking customer needs and transforming them into a solution that brings value for customers, partners and shareholders.</li><li>
Win As One BD, proactively seeking opportunities to collaborate with colleagues to share and learn.</li><li>
Remove Obstacles &amp; Empower Others, diving into difficult executional challenges and ensures collaboration between departments to remove roadblocks and deliver results.</li><li>
Courage to iterate, try new things and adopt change and proactively seeks out innovation and best-in-class approaches whilst maintaining agility and speed.</li></ul>
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are crucial in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.<h1 class="jobSectionHeader">
Why Join Us?</h1>
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you&rsquo;ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visithttps://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location</h1>
SAU Riyadh - Centria Office Building<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1></div>

BD Excellence Director META

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