desk monitor

Sparks Behavioral Services

BEHAVIOR PLAN MONITORLast Revised On: April 2026Supervised by: Behavior Plan SupervisorSupervisory Responsibility: NoneFLSA Status: Non-exemptEmployment category and hours: Part-time with room to grow to full time.Wage Minimum: $20 per hour with performance bonuses up to an additional $2 per hour Location: Coldwater &amp; Surrounding areasRecruitment Note: At Sparks Behavioral Services, we use behavioral science to improve the lives of those we work with, regardless of the nature or severity of their needs. Join us to provide consultative services to the care providers of Coldwater and surrounding communities. You would implement and train others to implement behavior plans to treat the severe problem behavior of people with mental health and cognitively delayed diagnoses.- Positions available: Behavior Plan Monitor (15-40 hrs/week) (min. $20 per hour)- Mileage reimbursement- Opportunities to expand your scope of competence and gain experience hours required to become an RBT or BCBA- Coordinate your own schedule with your team and community care providersSparks Behavioral Services Vision: At Sparks Behavioral Services (Sparks), we use behavioral science to improve the lives of those we work with, regardless of the nature or severity of their needs.Sparks Mission: We provide behavior analytic services, supports, and training for people and organizations in need so those needs are met.Work Environment: Sparks provides consultative services for the assessment and treatment of severe problem behavior for people with mental health and/or cognitively delayed diagnoses. This position works remotely and in the facilities of other organizations such as adult foster care homes, family homes, schools, nursing homes, community mental health centers, etc. There will be frequent interactions with the staff/family members in these facilities and with the clients who experience issues with their mental health, cognitive abilities, physical abilities, and/or behavioral health. Services may be provided remotely under specific circumstances, but most clients will require in-person services (provided under the guidelines of Sparks health and safety policies). Frequent, ongoing interactions (in-person and remotely) with Behavior Plan Supervisors who share this position&rsquo;s clients will be required.Job Mission: The mission of a Behavior Plan Monitor at Sparks is to implement and monitor the implementation of behavior plans so the clients and their stakeholders (e.g. staff members, guardians, co-workers) can create reinforcing environments that allow the clients to achieve their personal goals.Required Education and Experience:Education: Bachelor's Degree in a Human Services FieldExperience:○ Experience using G Suite and affiliated software (Drive, Docs, Sheets, Calendar, Hangouts Meet, email) or similar software to collaborate with others remotely in a work or academic setting○ Experience using applied behavior analysis (ABA) principles while working with people with mental, cognitive or behavioral disabilities and/or caregiversPreferred Education and Experience:Education: Bachelor&rsquo;s degree or master&rsquo;s degree program in psychology, applied behavior analysis, social work, education, special education, speech language pathology, occupational therapy, nursing, or another related fieldExperience:<ul><li>RBT or BCaBA in good standing with the Behavior Analyst Certification Board</li><li>1 or more years of experience working in a professional 1:1 or group setting with people with mental, cognitive or behavioral disabilities and their caregivers</li><li>1 or more years of experience working with other professionals on a collaborative team</li><li>If given data, is able to create graphs in Google Sheets (or similar software) to communicate relevant information using line graphs, bar graphs, and cumulative graphs</li></ul>Other Requirements:● Must have reliable motorized vehicle and be willing and able to travel between different assigned work locations in the Coldwater area.● Must have a valid driver&rsquo;s license and insurance in good standing● Must have a reliable device with a phone number capable of making and receiving phone calls and text messages during business hours● Must be willing and able to use quick and sudden body movements in the course of working with people who engage in potentially dangerous behaviors● Must have the manual dexterity to engage in writing and typing actions● Must be able to provide and receive detailed information through oral communication● Must have visual acuity to read and comprehend written communication through electronic devices and paper meansEssential Job Functions: The essential job functions are listed as Job Results (below) that the Behavior Plan Monitor is expected to produce. Activities, duties, and responsibilities that lead to the Job Results(which need to be performed ethically and in compliance with Sparks policies and procedures) are also considered essential job functions. Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Behavior Plan Monitor. Job results, activities, and responsibilities may be changed at the discretion of Sparks at any time.Reasonable accommodations may be made to enable applicants and employees who request accommodations to perform the essential job functions.Job Results that contribute to the accomplishment of the Job Mission:● Behavior plan monitoring visits and documentation of visits● Billing notes / invoices● Graphs and data collection● Development of materials for behavior plans● Monthly or quarterly client reports● Creation of and attendance at Google Calendar appointments● Emails, calls, voicemails, and texts (for scheduling with supervisors, co-workers, clients, and client stakeholders)Pay: From $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Coldwater, MI (Required)</li></ul>Work Location: On the road

Behavior Plan Monitor

IGC Inc.

<div>WE ARE LOOKING FOR TERMINAL RAMP MONITORS TO WORK OVERNIGHT SHIFT | 9P TO 7A
Summary: Responsible for being the initial point of contact, airport wide for operational needs by performing the following duties.
Pay Range : $24 - $27 per hour
Duties and Responsibilities include the following. Other duties may be assigned.
Coordinates and assists during irregular operations. *
Monitors day of operations on airport wide Common Use premises. *
Monitors ticket counters assignments on Common Use premises. *
Monitors bag makeup assignments on Common Use premises. *
Monitors baggage claim assignments on Common Use premises. *
Monitors recheck counter assignments on Common Use premises. *
Monitors hold room &amp; gate operation on Common Use devices. *
Monitors F.I.S. operation related to passenger processing. *
Coordinates with Tower staff on overall Common Use operation. *
Monitors Common Use operational performances. *
Generates daily operation reports. *
Performs other related tasks and duties as assigned.
Responsibilities:
The individual in this role is responsible for coordinating and assisting during irregular operations, monitoring day-to-day operations across airport-wide Common Use premises, overseeing ticket counters, bag makeup assignments, baggage claim assignments, and recheck counter assignments on Common Use premises. Additionally, they monitor hold room and gate operations on Common Use devices, as well as the F.I.S. operation related to passenger processing. Collaboration with Tower staff for overall Common Use operation coordination is a key aspect. The role involves monitoring and assessing Common Use operational performances, generating daily operation reports, and performing other related tasks and duties as assigned.</div>

Terminal/Ramp Monitors

LA VIBES TRADING INC

Overview We are seeking a dynamic and energetic professional to join our team in the role of live stream, computer direct messaging (DM), and related packing work. This position offers an exciting opportunity to engage audiences through live streaming platforms, manage real-time interactions via computer DM channels, and contribute to innovative digital marketing initiatives. The ideal candidate will be passionate about social media, skilled in multimedia tools, and eager to create compelling content that resonates with diverse audiences. Join us to be at the forefront of digital engagement, driving brand visibility and fostering vibrant online communities.Responsibilities<ul><li>Manage and execute live streaming sessions across various platforms, ensuring smooth operation and engaging delivery of content.</li><li>Interact with viewers in real-time through computer DM channels, providing prompt responses and personalized engagement to enhance audience experience.</li><li>Collaborate with content creators and marketing teams to develop engaging multimedia content tailored for live streams and social media campaigns.</li><li>Utilize graphic design tools such as Adobe Photoshop, Adobe Illustrator, and Adobe Creative Suite to produce visually appealing graphics for live streams and social media posts.</li><li>Monitor social listening tools like Hootsuite, Buffer, and Google Analytics to track audience sentiment, engagement metrics, and campaign performance.</li><li>Implement SEO strategies and keyword research techniques to optimize content visibility across digital platforms.</li><li>Assist in managing social media accounts including Facebook Advertising campaigns, ensuring consistent branding and messaging aligned with overall marketing goals.</li><li>Support public relations efforts by maintaining positive relationship management with online communities and media outlets.</li><li>Edit videos using video editing software to create highlights or promotional clips for streaming events or marketing initiatives.</li></ul>Requirements<ul><li>Proven experience in live streaming management on platforms such as Twitch, YouTube Live, or Facebook Live.</li><li>Strong proficiency in social media management tools including Hootsuite, Buffer, and related applications like Google Analytics.</li><li>Skilled in graphic design software such as Adobe Photoshop, Adobe Illustrator, and Adobe Creative Suite for content creation.</li><li>Knowledge of SEO best practices, keyword research, web analytics, and social listening techniques.</li><li>Familiarity with digital marketing strategies including Facebook Advertising and branding initiatives.</li><li>Ability to handle real-time interactions professionally while maintaining a lively and engaging tone during live sessions.</li><li>Excellent communication skills with an eye for detail&mdash;proofreading skills are a plus!</li><li>Experience with photography or video editing is desirable but not mandatory; a willingness to learn is appreciated. Join us if you're passionate about creating vibrant online experiences through live streaming, engaging directly with audiences via computer DM channels, and leveraging digital tools to elevate brand presence! This paid position offers a fantastic platform for growth within the digital marketing landscape while working in a fast-paced, innovative environment.</li></ul>Pay: $22.00 - $25.00 per hourWork Location: In person

live stream, computer dm, related work

CUYAHOGA COUNTY PUBLIC LIBRARY

<div>Position Closing Date: 04/26/2026 


Part-Time = 15 Hours/Week 


GENERAL SUMMARY

Under limited supervision, circulates throughout both the interior and exterior public areas of the library property in an effort to maintain an atmosphere and environment conducive to library use and enjoyment with an emphasis on positive interactions with young people. Assists the library staff to ensure that applicable Library policies, Security Guidelines and Rules of Conduct are followed.

JOB REQUIREMENTS

Competencies that an incumbent should be able to demonstrate and that are reflected in the knowledge, skills and abilities that lead to the satisfactory accomplishment of the Essential Job Functions below, include Communications Skills; Listening; Empathy; Feedback; Analytical Ability; Persistence/Perseverance; Problem Solving Ability; Customer Service; Perception/Judgment; Attention to Detail; Dependability; Diversity Focus; Teamwork Focus; and Taking Initiative/Responsibility.

Specific Knowledge, Skills, and Abilities required include:
<ul><li>
Knowledge of the Library's policies, Security Guidelines and Rules of Conduct.</li><li>
Good oral and written communication skills.</li><li>
Demonstrated ability to interact effectively with a wide variety of people in differing circumstances.</li><li>
Interpersonal skills necessary to work courteously and effectively with other employees and the public.</li><li>
Ability to work under pressure during an emergency.</li><li>
Ability to use sound judgment to detect unusual, harmful, or emergency situations and act accordingly.</li><li>
Ability to think analytically and apply sound judgment, resolve problems, make effective decisions, and act with integrity.</li><li>
Commitment to customer centered public library service.</li></ul>

ESSENTIAL JOB FUNCTIONS
<ul><li>
Complies with Cuyahoga County Public Library&rsquo;s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality.</li><li>
Upon arrival at the branch assigned, reports to person-in-charge, signs in and obtains a briefing on any current problems and/or issues.</li><li>
Circulates throughout public areas, both interior and exterior, of the library property to ensure compliance with the Library's policies, Security Guidelines and Rules of Conduct.</li><li>
In the course of the work day, will develop a rapport with our customers, especially our youth, in order to establish a positive environment based on respect and responsible use of the library.</li><li>
Escorts persons asked to leave the building to the door to insure they exit. Attempts to determine the identity of anyone directed to leave. Reports that information, including reason for removal, to the Branch Manager or the person-in-charge, before the end of the shift.</li><li>
Assists library customers with basic information regarding library rules, policies, organization, locations, services, and facilities.</li><li>
Calls police, parents/guardians, or other authorities as appropriate.</li><li>
Maintains a log recording all significant incidents and communicates these incidents to appropriate staff. Completes the Library's Incident Reports when necessary.</li></ul>

Summary Minimum Education &amp; Experience Required
<ul><li>
Bachelor's degree and/or current Ohio Teaching Certificate strongly preferred (or combination of some college plus relevant experience as a teacher&rsquo;s aide or security experience).</li><li>
Demonstrated experience of positive interactions with young people is advantageous.</li></ul>

OTHER TESTING/LICENSES REQUIRED
<ul><li>
A valid driver's license is required, as is reliable personal transportation and in-force automobile insurance.</li><li>
A criminal background check is required and pre-employment drug screens.</li></ul>

PHYSICAL DEMANDS AND WORKING CONDITIONS
<ul><li>
No major sources of working conditions discomfort, i.e. standard work environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling or ventilation problems.</li><li>
Position involves extensive walking throughout the interior and exterior of the Library's property where assigned.</li></ul></div>

Monitor-Mentor - Garfield Heights

<div>Position Closing Date: 04/24/2026 


Part-Time = 15 Hours/Week 


GENERAL SUMMARY

Under limited supervision, circulates throughout both the interior and exterior public areas of the library property in an effort to maintain an atmosphere and environment conducive to library use and enjoyment with an emphasis on positive interactions with young people. Assists the library staff to ensure that applicable Library policies, Security Guidelines and Rules of Conduct are followed.

JOB REQUIREMENTS

Competencies that an incumbent should be able to demonstrate and that are reflected in the knowledge, skills and abilities that lead to the satisfactory accomplishment of the Essential Job Functions below, include Communications Skills; Listening; Empathy; Feedback; Analytical Ability; Persistence/Perseverance; Problem Solving Ability; Customer Service; Perception/Judgment; Attention to Detail; Dependability; Diversity Focus; Teamwork Focus; and Taking Initiative/Responsibility.

Specific Knowledge, Skills, and Abilities required include:
<ul><li>
Knowledge of the Library's policies, Security Guidelines and Rules of Conduct.</li><li>
Good oral and written communication skills.</li><li>
Demonstrated ability to interact effectively with a wide variety of people in differing circumstances.</li><li>
Interpersonal skills necessary to work courteously and effectively with other employees and the public.</li><li>
Ability to work under pressure during an emergency.</li><li>
Ability to use sound judgment to detect unusual, harmful, or emergency situations and act accordingly.</li><li>
Ability to think analytically and apply sound judgment, resolve problems, make effective decisions, and act with integrity.</li><li>
Commitment to customer centered public library service.</li></ul>

ESSENTIAL JOB FUNCTIONS
<ul><li>
Complies with Cuyahoga County Public Library&rsquo;s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality.</li><li>
Upon arrival at the branch assigned, reports to person-in-charge, signs in and obtains a briefing on any current problems and/or issues.</li><li>
Circulates throughout public areas, both interior and exterior, of the library property to ensure compliance with the Library's policies, Security Guidelines and Rules of Conduct.</li><li>
In the course of the work day, will develop a rapport with our customers, especially our youth, in order to establish a positive environment based on respect and responsible use of the library.</li><li>
Escorts persons asked to leave the building to the door to insure they exit. Attempts to determine the identity of anyone directed to leave. Reports that information, including reason for removal, to the Branch Manager or the person-in-charge, before the end of the shift.</li><li>
Assists library customers with basic information regarding library rules, policies, organization, locations, services, and facilities.</li><li>
Calls police, parents/guardians, or other authorities as appropriate.</li><li>
Maintains a log recording all significant incidents and communicates these incidents to appropriate staff. Completes the Library's Incident Reports when necessary.</li></ul>

Summary Minimum Education &amp; Experience Required
<ul><li>
Bachelor's degree and/or current Ohio Teaching Certificate strongly preferred (or combination of some college plus relevant experience as a teacher&rsquo;s aide or security experience).</li><li>
Demonstrated experience of positive interactions with young people is advantageous.</li></ul>

OTHER TESTING/LICENSES REQUIRED
<ul><li>
A valid driver's license is required, as is reliable personal transportation and in-force automobile insurance.</li><li>
A criminal background check is required and pre-employment drug screens.</li></ul>

PHYSICAL DEMANDS AND WORKING CONDITIONS
<ul><li>
No major sources of working conditions discomfort, i.e. standard work environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling or ventilation problems.</li><li>
Position involves extensive walking throughout the interior and exterior of the Library's property where assigned.</li></ul></div>

Monitor-Mentor - Bedford

Affordable Dentures & Implants

JOB PURPOSE: 
The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.
 
ESSENTIAL FUNCTIONS: 
<ul>
<li>Manage phones, scheduling, patient check-in/out, and calendar coordination.</li>
<li>Collect and process payments; handle insurance verification, claims, and financial arrangements.</li>
<li>Maintain patient confidentiality and ensure HIPAA/OSHA compliance.</li>
<li>Educate patients on procedures, treatment options, office policies, and aftercare instructions.</li>
<li>Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines).</li>
<li>Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.</li>
<li>Maintain accurate patient records, treatment routers, and documentation as directed.</li>
<li>Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.</li>
<li>Provide excellent patient service to ensure a positive experience and smooth office flow.</li>
<li>Perform additional duties as assigned to support clinical and administrative needs.</li>
</ul>
EDUCATIONAL REQUIREMENTS: 
<ul>
<li>High School Diploma</li>
<li>Active DA and X-ray certification</li>
</ul>
GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES: 
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management.</li>
<li>Proficient in Microsoft Office; experience with dental software (Dentrix preferred).</li>
<li>Excellent organization, time management, and multitasking abilities in a high-volume environment.</li>
<li>Minimum one year of experience assisting with dentures and/or implants.</li>
<li>Ability to sit, stand, bend, and lift up to 50 lbs as required.</li>
<li>Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required.</li>
</ul>
Benefits
 We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include, group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.
 
About Affordable Care
 Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com).

Front Desk DA Hybrid

Delphi Consulting Middle East

<div>
 
 
 Job Summary
 
 
 
 The IT Support &amp; Operations Manager is responsible for overseeing the organization&rsquo;s IT support services and operational activities, ensuring high-quality service delivery to end users. The role manages the Service Desk and IT operations teams, ensuring efficient incident management, endpoint management, device provisioning, and audiovisual (AV) systems support.
 
 
 The IT Support &amp; Operations Manager will ensure operational efficiency, SLA compliance, and continuous improvement of IT support processes while maintaining strong collaboration with internal departments to support business technology needs.
 
 
 ---
 
 
 
 Key Responsibilities
 
 
 
 Service Desk Management
 
 
 &middot; Oversee the daily operations of the IT Service Desk and support teams.
 
 
 &middot; Ensure timely resolution of incidents, service requests, and technical issues in accordance with defined SLAs.
 
 
 &middot; Monitor service desk performance metrics and implement improvements to enhance service delivery.
 
 
 &middot; Establish and maintain service management processes aligned with ITIL best practices.
 
 
 End-User Support
 
 
 &middot; Ensure efficient technical support for all end users across the organization.
 
 
 &middot; Manage escalations for complex technical issues and ensure prompt resolution.
 
 
 &middot; Maintain high levels of customer satisfaction and service quality.
 
 
 Endpoint Management
 
 
 &middot; Manage enterprise endpoint environments including desktops, laptops, and other user devices.
 
 
 &middot; Ensure proper device configuration, security compliance, patch management, and lifecycle management.
 
 
 Mobile Device Management (MDM) &amp; Device Build
 
 
 &middot; Manage MDM platforms to ensure secure device enrollment, configuration, and policy enforcement.
 
 
 &middot; Oversee device imaging, provisioning, and deployment processes.
 
 
 &middot; Maintain standardized system builds and deployment procedures.
 
 
 AV Systems Management
 
 
 &middot; Oversee the operation and maintenance of meeting room audiovisual systems.
 
 
 &middot; Ensure reliable AV support for meetings, conferences, and collaboration platforms.
 
 
 SLA Monitoring &amp; Service Performance
 
 
 &middot; Monitor team performance against established service level agreements (SLAs).
 
 
 &middot; Analyze incident trends and service desk performance to identify improvement opportunities.
 
 
 &middot; Ensure adherence to service management procedures and escalation processes.
 
 
 Documentation &amp; Knowledge Management
 
 
 &middot; Maintain accurate technical documentation, operational procedures, and support knowledge bases.
 
 
 &middot; Ensure proper documentation of incidents, solutions, and operational processes.
 
 
 Stakeholder Collaboration
 
 
 &middot; Collaborate with internal departments to understand and support business technology requirements.
 
 
 &middot; Coordinate with infrastructure, security, and application teams to ensure seamless service delivery.
 
 
 ---
 
 
 
 Qualifications &amp; Experience
 
 
 
 &middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &middot; 10+ years of experience in IT support, service desk, or IT operations roles, including team leadership responsibilities.
 
 
 &middot; Proven experience managing IT Service Desk operations and end-user support environments.
 
 
 &middot; Hands-on experience with endpoint management tools and Mobile Device Management (MDM) platforms.
 
 
 &middot; Experience supporting enterprise collaboration and AV systems.
 
 
 &middot; Strong understanding of IT Service Management frameworks (ITIL).
 
 
 ---
 
 
 Skills &amp; Competencies
 
 
 &middot; Strong leadership and team management skills.
 
 
 &middot; Excellent communication skills with strong command of English (written and verbal).
 
 
 &middot; Strong customer service and user support orientation.
 
 
 &middot; Detail-oriented with strong documentation discipline.
 
 
 &middot; Strong problem-solving and escalation management skills.
 
 
 &middot; Ability to manage multiple priorities and service demands effectively.
 
 
 &middot; Strong reporting and operational monitoring capabilities.
 
 
 ---
 
 
 
 Professional Certifications
 
 
 
 Relevant professional certifications in IT service management, endpoint management, or IT support operations will be considered a strong advantage.
 
 
 Examples include (but are not limited to):
 
 
 &middot; ITIL Foundation / ITIL 4
 
 
 &middot; Microsoft Modern Desktop Administrator Associate
 
 
 &middot; Microsoft 365 Endpoint Administrator Associate
 
 
 &middot; CompTIA A+
 
 
 &middot; CompTIA Network+
 
 
 &middot; Endpoint management certifications (Intune, SCCM, or equivalent)
 
 
 ---
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &middot; Service Desk SLA compliance and resolution times.
 
 
 &middot; End-user satisfaction and service quality metrics.
 
 
 &middot; Endpoint compliance and device management efficiency.
 
 
 &middot; Incident and request resolution efficiency.
 
 
 &middot; Accuracy and completeness of technical documentation.
 
 
 &middot; AV system availability and operational reliability.
 
</div>

IT Support & Operations Manager

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