desk representative

Rochester Regional Health

<div><p><b>Job Title:</b><b> </b>Service Desk Representative</p><p><b>
Department:</b><b> </b>Support Services</p><p><b>
Location:</b> Riedman Remote</p><p><b>
Hours Per Week: </b>40</p><p><b>
Schedule</b>: Day Shift- Sunday, Monday, Tuesday, Wednesday, Thursday, -7:00 am - 3:30 pm</p><p></p><p><b>
Position Summary:
</b></p><p>The primary function of the Information Services and Technology Service Desk is to be the first point of contact for customers to report incidents and requests for IT services. Service Desk Representatives provide exceptional customer service and technical support to deliver solutions to internal Rochester Regional Health customers through multiple contact channels, including phone, email, and chat. Service Desk Representatives address and resolve customer inquiries, requests, and incidents and maintain a high percentage of first contact resolution. Issues that the Service Desk Representative cannot resolve are to be escalated to the appropriate team per escalation processes.</p><p></p><p>
Service Desk Representative must log all reported issues and requests in the Service Management System and include relevant information concisely and accurately. Additionally, Service Desk Representatives are responsible for ensuring that each interaction with a customer results in a positive experience that adds value and enables success.</p><p></p><p>
Service Desk Representatives must be well organized, able to work independently in a dynamic, fast-paced environment. The Service Desk Representative must be able to multi-task, prioritize workload and should have solid decision making skills.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
Provide outstanding telephone, email, and chat support to our internal and external end users.</p></li><li><p>
Reactively resolve technical issues.</p></li><li><p>
Influence creative solutions to maximize the efficiency of technology within the Rochester General Health System.</p></li><li><p>
Work with technical and engineering teams to translate technical customer problems and needs into a better product and support experience.</p></li><li><p>
Troubleshoot technical issues concerning the products and services offered to all team members of the RGHS organization.</p></li><li><p>
Resolve specific Tier One technical issues, such as password resets through Active Directory, virtual drive mapping, and mobile device support.</p></li><li><p>
Manages incident tickets within the Incident Management guidelines and procedures.</p></li><li><p>
Provides quality, timely, and accurate end to end support of any issues within functional area of responsibility. This includes ticketing and notification/communication of the incident in the ticketing system.</p></li><li><p>
Strictly adhere to Tier One specific performance metrics, such as Availability to Help Incoming Callers, First Call Resolution, and Customer Satisfaction Survey results.</p></li><li><p>
Ensures timely business delivery with pre-determined Service Level Agreements.</p></li><li><p>
Performs other duties as assigned.</p></li></ul><p></p><p><b>
Desired Attributes:</b></p><ul><li><p>
Exceptional customer service focus and interpersonal skills</p></li><li><p>
Must be able to communicate professionally, effectively, and courteously with customers and coworkers, using a variety of communication formats (email, chat, in-person, telephone)</p></li><li><p>
Successfully completes tasks in a timely manner</p></li><li><p>
Consistently maintains calm demeanor in a fast-pasted, high pressure environment; able to maintain control with confidence and ease, while remaining flexible amongst the changes in a growing business</p></li><li><p>
Proven ability to communicate complex technical problems in &ldquo;customer friendly&rdquo; language</p></li><li><p>
Ability to demonstrate basic and effective troubleshooting skills with hardware (PCs, printers, mobile devices, etc.) and software applications (Windows, Office, ERP, EHR, iOS, etc.)</p></li><li><p>
Knowledge of the Microsoft Office Suite</p></li><li><p>
Well organized with the ability to multi-task and prioritize workload</p></li><li><p>
Assist the event coordinator during system or application interruptions with the ability to react quickly to minimize the impact to our customers</p></li><li><p>
Must be able to use online knowledge systems and search for reference procedures and work aids</p></li><li><p>
Experience with basic network tools (ping, nslookup, traceroute, etc)</p></li><li><p>
2 years of over-the-phone technical support experience in a fast-paced Service/Help Desk environment</p></li><li><p>
High school diploma or equivalent preferred</p></li></ul><p></p><p><b>
Minimum Qualifications:</b> NA</p><p></p><p><b><br>
Required Licensure/Certification Skills:</b> &bull;None</p><p></p><p>
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran</p><p></p><p><b>
EDUCATION:</b></p><p></p><p><b>
LICENSES / </b><b>CERTIFICATIONS:</b></p><p></p><p><b>
PHYSICAL REQUIREMENTS:</b></p>
L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.<p></p><p><b>
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.</b><b>
</b></p><p></p><p><b>Any physical requirements reported by a prospective employee and/or employee&rsquo;s physician or delegate will be considered for accommodations.
</b></p><p></p><p><b>PAY RANGE:</b></p>
$19.00 - $23.25<p></p><div><div><div><div><div><div><div><p><b>
CITY:</b></p></div></div></div></div></div></div></div>
Rochester<p></p><div><div><div><div><div><div><div><p><b>
POSTAL CODE:</b></p></div></div></div></div></div></div></div>
14617<p></p><p><b><i>
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.</i></b></p><p></p><p><b>
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.</b></p></div>

Service Desk Representative

Spearfish Canyon Lodge

<div>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Dental insurance
  </li>
  <li>
   Employee discounts
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Signing bonus
  </li>
  <li>
   Bonus based on performance
  </li>
  <li>
   Opportunity for advancement
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Front Desk Representative
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description:
  <br/>
  <br/>
 </strong>
 We are looking to add a reliable Front Desk Representative to represent Spearfish Canyon Lodge and ensure that each guest has a positive experience with us!
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing the best customer service possible! You are the first person to welcome each guest to Spearfish Canyon Lodge and it is essential that this experience is a positive one
  </li>
  <li>
   Answering inquiries regarding our location, lodging, rentals, and the Latchstring Restaurant
  </li>
  <li>
   Answering all incoming phone calls in a pleasant and efficient manner
  </li>
  <li>
   Making lodging and rental reservations
  </li>
  <li>
   Strong ability to multi-task in a high-volume work setting
  </li>
  <li>
   Must be reliable, organized, and detail orientated
  </li>
  <li>
   Strong communication and listening skills
  </li>
  <li>
   Ensures confidentiality, security and safety of hotel guests
  </li>
  <li>
   Willing to learn our systems for lodging and rentals
  </li>
  <li>
   Maintains cleanliness of Front Desk area, lobby, gift shop, and public restrooms
  </li>
  <li>
   Maintain a high level of professional appearance and demeanor
  </li>
  <li>
   Bartend at our Roughlock Lounge, as needed.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salary:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   $16 - $19 DOE
  </li>
  <li>
   Bartending Tips
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 ** Employees will be receive a sign on bonus of up to $500 following 6 months of continuous employment!**
 <br/>
 <br/>
 <strong>
  Job Type:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-time and part-time options available
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Schedule:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3pm &ndash; 11pm
  </li>
  <li>
   Weekends required
  </li>
  <li>
   Holidays required
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monthly Bonus Structure
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school or equivalent (Preferred)
  </li>
 </ul>
</div>


Front Desk Representative

Optima Medical

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>About Optima Medical:</b></p><br>
<p>
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities &quot;Live Better, Live Longer&quot; through personalized healthcare, with a focus on preventing the nation's top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard! Optima is currently seeking a Front Desk Representative to join our team!</p>
<p><b>
Front Desk Receptionist Responsibilities:</b></p>
<ul>
<li>Verify insurance coverage</li>
<li>Collect past due balances and copayments upon checking in</li>
<li>Answer phones and relay messages</li>
<li>Confirming patient appointments</li>
<li>Schedule initial and follow up appointments</li>
<li>Input/Update patient information, including insurance</li>
</ul>
<p><b>Front Desk Receptionist Qualifications:</b></p>
<ul>
<li>1yr Medical Front Office (Preferred)</li>
<li>1yr Customer services experience (Required)</li>
<li>Experience with EMR</li>
<li>Excellent written and verbal communication skills</li>
<li>Detail oriented</li>
<li>Positive attitude that welcomes teamwork</li>
<li>Multitask efficiently</li>
</ul>
<p><b>Why join our team?</b></p>
<ul>
<li>Substantial growth opportunities</li>
<li>Leadership and mentoring</li>
<li>Resources to further career</li>
<li>Fun work environment (lunches, events, holiday parties)</li>
<li>Benefits (medical/vision/dental/401k/paid holidays)</li>
<li>Supportive and positive work environment</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

GEORGETOWN COMMUNITY HOSPITAL

<div><p><b>Who We Are:</b></p><p>
People are our passion and purpose. Come work where you are appreciated for who you are, not just what you can do. Centerpoint Health - Georgetown is an acute care hospital with 75 beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency, and diagnostic services. From bariatrics to women&rsquo;s services to radiology, we provide comprehensive care to our community.</p><p><b>
Where We Are:</b></p><p>
Georgetown is a small town bursting with charm in the heart of Kentucky Horse Country and is the true birthplace of bourbon. As Kentucky&rsquo;s fastest-growing city, it offers a unique blend of history, culture, and modern living&mdash;featuring a vibrant downtown with locally owned shops, restaurants, craft breweries, and a bourbon distillery.</p><p><b>
Why Choose Us:</b></p><ul><li>
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees</li><li>
Competitive Paid Time Off</li><li>
Employee Assistance Program &ndash; mental, physical, and financial wellness support</li><li>
Tuition Reimbursement/Assistance for qualified applicants</li><li>
Additional coverage options (accident, critical illness, short- and long-term disability, hospital indemnity)</li><li>
Professional development opportunities</li><li>
Free Parking</li><li>
And much more</li></ul><p></p><p><b><br>
Position Summary:</b></p><p>
The Front Desk Representative provides exceptional customer service while managing front office operations, ensuring accurate patient account handling, and supporting clinical and administrative workflows.</p><p><b>
Reports to: </b>Practice Manager / Office Supervisor</p><p><b>
FLSA Status: </b>Non-exempt</p><p><b>
Minimum Education:</b></p><p><b>
Required:</b> High School Diploma<br>
<b>Preferred:</b> Certification as a Medical Secretary, Medical Office Assistant, or Medical Office Technician; knowledge of ICD-10/CPT coding and medical terminology</p><p><b>
Required Skills:</b></p><ul><li>
Strong customer service and communication skills</li><li>
Ability to multitask in a fast-paced environment</li><li>
Knowledge of medical office procedures and terminology (preferred)</li><li>
Attention to detail and accuracy in data entry and payment processing</li><li>
Ability to maintain confidentiality and professionalism</li></ul><p></p><p><b><br>
Minimum Work Experience:</b></p><p><b>
Preferred:</b> Experience working in a physician&rsquo;s office, clinic, or similar medical setting</p><p><b>
Essential Functions:</b></p><ul><li>
Provide excellent customer service and accurately post payments to patient accounts</li><li>
Complete end-of-day processing duties</li><li>
Manage and work assigned front desk queues</li><li>
Scan and upload documents into patient charts</li><li>
Complete and fax forms; obtain provider signatures as needed</li><li>
Monitor and control drug representative traffic flow</li><li>
Assist in orienting new staff as assigned</li><li>
Travel to satellite locations as required</li></ul><p></p><p><b><br>
Non-Essential Functions:</b></p><ul><li>
Perform other duties as assigned</li><li>
Assist team members and departments to support overall operations</li></ul><p></p><p><b><br>
EEOC Statement:</b></p><p><b>
Centerpoint health &ndash; Georgetown </b>is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.</p></div><p></p>

Lifepoint Health

Job Summary The goal of this team member is to provide superior customer service to both patients and other staff members. Reports to: Practice Manager FLSA: Non-exempt Job Requirements Minimum Education High school diploma or equivalent is required. Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to read, write, and perform basic mathematical functions. Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff. Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently. Organized, detail-oriented, and able to work well under pressure. Efficient and accurate completion of daily tasks and data entry. Professional appearance and manner. Knowledge of insurance/medical terms and policies preferred but not required. Essential Functions Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. Greet patients and handle check-in/check-out process, including use of Clockwise system Enter demographics and scan patient information into EMR and properly log patient into system Verify patient demographic and insurance information, updating as needed Collect patient payments Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol Maintain accurate accounting of cash drawer during shift Call patients to follow up on their visit to MAUC, as needed Maintain cleanliness and functionality of office, particularly lobby and registration area Other duties as required
<br><br>
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

YMCA

<div><p>At the Hockomock Area YMCA, every interaction matters. As the first point of connection for our members and guests, the Membership Service Desk Representative plays a vital role in shaping the welcoming, inclusive, and supportive environment that defines our Y community.
</p><p>We are seeking a full-time team member who is passionate about people, thrives in a fast-paced setting, and takes pride in delivering exceptional service. In this role, you will not only support membership operations&mdash;you will help create meaningful experiences that keep our community engaged, connected, and inspired.
</p><p><b>Essential Duties
</b></p><ul><li><p>Serve as a welcoming and knowledgeable presence for all members and guests, creating a positive first impression with every interaction
</p></li><li><p>Build strong relationships by actively listening to member needs, answering questions, and providing thoughtful, solutions-oriented support
</p></li><li><p>Process memberships and program registrations accurately and efficiently, ensuring a seamless experience for all
</p></li><li><p>Promote YMCA programs and services, helping individuals and families find the opportunities that best support their goals
</p></li><li><p>Support member retention efforts by delivering consistent, high-quality service and addressing concerns with professionalism and care
</p></li><li><p>Manage incoming calls, provide accurate information, and connect individuals to the appropriate team members when needed
</p></li><li><p>Maintain organized and accurate membership records, partnering with colleagues to resolve account inquiries
</p></li><li><p>Step into a sales-focused role when needed by conducting personalized tours, understanding prospective member needs, and confidently inviting them to join the YMCA
</p></li><li><p>Stay informed and prepared by reviewing training materials and staying up to date on programs, policies, and procedures
</p></li><li><p>Assist in onboarding and training new Membership Service team members
</p></li><li><p>Uphold safety by understanding and following all emergency procedures and protocols
</p></li><li><p>Maintain a clean, organized, and welcoming lobby and Member Service Desk area
</p></li><li><p>Complete daily financial transactions and cash-outs with accuracy and accountability
</p></li><li><p>Support branch operations by following opening and closing procedures as scheduled
</p></li><li><p>Engage in the broader mission of the YMCA by participating in annual campaigns, staff meetings, and team initiatives</p></li></ul></div>
<br><div><ul><li>High School Degree required; Associate or Bachelor&rsquo;s Degree preferred
</li><li>Related experience in a fast-paced environment (retail, restaurant, etc.)
</li><li>Ability to work evenings (at least twice per week) and one weekend day
</li><li>Ability to listen, relate, and communicate effectively with diverse groups of people from all social and economic segments of the community
</li><li>Proficient and prior experience with standard business software such as Excel, Google Docs, and Microsoft
</li><li>CPR and First Aid Certifications within the first 30 days, along with other mandatory trainings</li></ul></div>

Full Time Member Service Desk Representative

Kisco Senior Living, LLC

<div>Job Description:
<div>
The <b>Front Desk Representative @ The Preston</b> provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community.</div><div></div><div><b><br>
What will I do every day?</b></div><ul><li>
Monitor residents and guests coming in and out of the community</li><li>
Assist residents with requests as needed</li><li>
Answer incoming calls</li><li>
Maintain a neat and clean front desk and entrance area</li><li>
Respond to emergencies and supply emergency personnel</li></ul><div></div><div><b><br>
What will I need to be successful in this role?</b></div><ul><li>
Bring a smile to work every day</li><li>
Have excellent customer service skills</li><li>
6 months to 1 year of front desk, receptionist or resident relations experience</li><li>
High school diploma or GED preferred</li><li>
Senior Living experience a plus</li><li>
Hotel experience a plus</li><li>
Basic competency in the use of multiple forms of technology, including: Microsoft Office
<br>
applications, internet-based and custom applications</li><li>
Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed</li></ul><div></div><div><b><br>
What&rsquo;s in it for me? (Great Question!)</b></div><ul><li>
Pay: $18.70-$21.50/hr DOE</li><li>
A free meal per shift</li><li>
Healthcare Benefits including Vision &amp; Dental (Full-time only)</li><li>
Matching 401k (Full-time only)</li><li>
Paid Time Off</li><li>
Rewards and Bonus Opportunities</li><li>
Continuous Training and Growth Opportunities</li></ul><div></div><div><b><br>
What do we do?</b></div><div></div><div><br>
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.</div><div></div><div><b><br>
All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements</b></div><div></div><ul><li><br>
<b>Kisco Senior Living is an Equal Opportunity Employer</b></li></ul></div><div></div>

Front Desk Representative (3pm-11pm and 11pm-7am Shift)

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