desktop engineer

Speechify

<div><div><b>Mission</b></div>
<div>
<p>The mission of Speechify is to make sure that reading is never a barrier to learning.</p>
<p>
Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading &ndash; PDFs, books, Google Docs, news articles, websites &ndash; into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.
</p><p>Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting &ndash; Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies</p>
</div>
<div><b>What You'll Do</b></div>
<div><ul><li>Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and &mdash; when needed &mdash; C++.</li>
<li>Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability.</li>
<li>Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities.</li>
<li>Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long-term roadmap for the Windows platform.</li>
<li>Take ownership of full lifecycle of features: conception  design  implementation  testing  release  maintenance. Ensure quality, reliability, and consistency across releases.</li>
<li>Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems &mdash; and propose robust architectural or design solutions.</li>
</ul>
</div><div></div><div><b>An ideal candidate should have</b></div>
<p><b>
Required:</b></p>
<ul>
<li>3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML &mdash; and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).</li>
<li>Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.</li>
<li>Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.</li>
<li>Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.</li>
<li>Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).</li>
<li>Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.</li>
<li>Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.</li>
<li>A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.</li>
</ul>
<p><b>Preferred / Bonus:</b></p>
<ul>
<li>Experience with writing automated tests for UI &mdash; unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.</li>
<li>Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).</li>
<li>Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.</li>
<li>Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.</li>
<li>Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.</li>
<li>Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.</li>
</ul>
<p><b>What we offer</b></p>
<ul>
<li>A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.</li>
<li>A collaborative, flat-structure engineering culture &mdash; you are not just a coder, but a builder and a decision-maker.</li>
<li>Opportunities to lead &mdash; mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).</li>
<li>Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.</li>
<li>A purpose-driven mission: building software that's reliable, accessible, and user-centered &mdash; making a real difference for people.
</li></ul><p><b>Think you're a good fit for this job?</b></p>
<p>
Tell us more about yourself and why you're interested in the role when you apply.<br>
And don't forget to include links to your portfolio and LinkedIn.</p>
<p><b>
Not looking but know someone who would make a great fit?</b><br>
Refer them!</p>
<p><b>
Speechify is committed to a diverse and inclusive workplace.</b><br>
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</p></div>

Senior Software Engineer, Windows/Desktop Applications - Karachi, Pakistan

Emplify Health

<div><h1 class="jobSectionHeader"><b>Love + medicine is who we are, it's what we do, it's why people want to work here. If you&rsquo;re looking for a job to love, apply today.
</b></h1><p></p><p><b>Scheduled Weekly Hours:
</b></p>40
<p></p><p><b>Emplify Health is seeking an </b><b>End User Computing Engineer </b><b>to join our Regional End User Computing Team. This role is designed to enhance support for our growing population of remote and hybrid employees.
</b></p><p></p><p><b>This role will focus on supporting remote and hybrid staff, helping ensure they have the equipment, tools, and connectivity needed to work effectively. You&rsquo;ll also collaborate with other IT team members to escalate and resolve more complex issues.
</b></p><p></p><p><b>What You'll Do:
</b></p><p></p><div><p>Under the general direction of next level leader and with guidance from Senior Engineers, the End User Computing Engineer is responsible for the hardware, software, and its connectivity to the network infrastructure that end-users rely on for their work. They provide technical support, troubleshoot issues, and manage the lifecycle of user devices and applications. The End User Computing Engineer provides specialized technical support, consultation, and training services, coordinating and assisting in developing standards for enterprise end user device technologies. This role involves working with users at all levels of the organization and IS teams to support end user devices. Technical knowledge of end user technologies, such as client/server operating systems, end-point management systems and desktop support management software systems, is required.
</p><p></p><div><div><p><b>Major Responsibilities </b>:
</p></div><div><ul><li><p>Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software systems.
</p></li></ul></div><div><ul><li><p>Collaborate with users at all levels of the organization to identify operational needs and explore information systems options.
</p></li></ul></div><div><ul><li><p>Test end user devices to ensure they are functioning effectively before implementation or installation.
</p></li></ul></div><div><ul><li><p>Partner with key stakeholders to analyze workflows, drive process improvements, and achieve favorable patient-centric outcomes.
</p></li></ul></div><div><ul><li><p>Work on assignments related to end user devices or other sections of projects and report on project task statuses.
</p></li></ul></div><div><ul><li><p>Provide initial and ongoing training and education for users on the operation of end user devices.
</p></li></ul></div><div><ul><li><p>P repar e support documentation and knowledge documentation as needed.
</p></li></ul></div></div><div><div><ul><li><p>Serve as the point of escalation for end user device issues/problems triaged from the Help Desk.
</p></li></ul></div><div><ul><li><p>Participate in root cause analysis for all solutions maintained within the ITDS department.
</p></li></ul></div><div><ul><li><p>Create concise documentation of solutions for both end users and internal support.
</p></li><li><p>Adheres to regular and predictable attendance
</p></li></ul><p></p><p><b>What's Available:
</b></p><ul><li><p>Fulltime, 80 hours biweekly (1.0 FTE)
</p></li><li><p>Schedule: Monday-Friday Days
</p></li><li><p><b>Location: This role will require working onsite at our Onalaska, WI Support Services Building
</b></p></li><li><p><b>Compensation: Starting pay of $27.27/hour and up based on relevant work experience
</b></p></li></ul><p></p><p><b>What You'll Need:
</b></p><ul><li><p>Education: Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience and education
</p></li><li><p>Experience: 3 years&rsquo; relevant experience.
</p></li><li><p>License/ Certification: Valid Driver's License (DL)
</p></li><li><p>Strong Customer Service Skills
</p></li><li><p>Ability to work well independently
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>In addition to the rewarding work, you'll receive:
</b></h2><ul><li><p>A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
</p></li><li><p><b>Competitive Benefits: </b>A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
</p></li><li><p>Substantial retirement contribution including a 401k match &amp; annual discretionary base contribution
</p></li><li><p><b>Work-Life Balance: </b>Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
</p></li><li><p><b>Professional Development: </b>Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
</p></li><li><p><b>Additional Employee Discounts and Perks </b>Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&amp;D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire &amp; Celebrate colleague recognition and rewards program, a discount program, and more!
</p></li></ul><p></p><p><b>If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!
</b></p><p></p><p><i>Emplify Health is comprised of two of the Midwest&rsquo;s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan&rsquo;s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
</i></p></div></div></div><p></p><p>I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.
</p><p></p><p><b>We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values &mdash; belonging, respect, excellence, accountability, teamwork and humility &mdash; our pillars set our foundation and our future.
</b></p><p></p><p><b>Equal Opportunity Employer</b></p></div>

End User Computing Engineer | Regional Desktop Team

D4C Dental Brands

<div><p><b>Field Service Engineer</b></p>
<p>
Atlanta, Georgia | Field-Based | ~70% Travel</p>
<p>
At Dentistry for Children, technology keeps our practices running so our teams can focus on what matters most: our patients. We're looking for a Field Service Engineer to serve as a mobile technical expert, providing hands-on support for complex desktop, network, and application issues across our Atlanta-area locations. This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running.</p>
<div>
<h2 class="jobSectionHeader"><b>What You'll Do</b></h2>
</div>
<ul><li> Serve as the on-site technical expert for complex desktop, network, and application issues that require hands-on troubleshooting</li></ul>
<ul><li> Act as the field-based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely</li></ul>
<ul><li> Diagnose and repair hardware, network, and connectivity issues across multiple practice locations</li></ul>
<ul><li> Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution</li></ul>
<ul><li> Install, configure, and maintain desktop systems, network equipment, and related infrastructure</li></ul>
<ul><li> Document incidents, resolutions, and recurring issues to support continuous improvement</li></ul>
<ul><li> Build strong working relationships with practice staff, providing responsive, professional on-site support</li></ul>
<div>
<h2 class="jobSectionHeader"><b>What You'll Need</b></h2>
</div>
<ul><li> Associate's degree in Computer Science, Information Technology, or a related field</li></ul>
<ul><li> Minimum 3 years of relevant industry experience, or an equivalent combination of education and experience</li></ul>
<ul><li> Strong hands-on troubleshooting skills across desktop, network, and application environments</li></ul>
<ul><li> Experience supporting or collaborating with a help desk / end user support team</li></ul>
<ul><li> Excellent communication skills and a customer-service mindset</li></ul>
<ul><li> Valid driver's license and clean driving record</li></ul>
<ul><li> Ability to travel approximately 70% of the time within the Atlanta-area territory</li></ul>
<ul><li> Comfortable working independently and managing a flexible, field-based schedule</li></ul>
<div>
<h2 class="jobSectionHeader"><b>Why Join Dentistry for Children</b></h2>
</div>
<ul><li> Be part of a mission-driven organization helping children build a lifetime of healthy smiles</li></ul>
<ul><li> Competitive salary plus travel compensation</li></ul>
<ul><li> Health, dental, and vision benefits</li></ul>
<ul><li> 401(k)</li></ul>
<ul><li> A supportive, collaborative team culture</li></ul>
<p><b>
Location: </b>Atlanta, GA (field-based, servicing area practice locations)</p>
<p><i>
If you're a hands-on technical problem-solver who wants your work to make a real difference for kids and families, we'd love to hear from you.</i></p></div>

Field Service Engineer

Zahr Freighters

<div><p>Zahr Freighters is looking for a dedicated and technically skilled <b>IT Support Engineer</b> to join our IT team in <b>Dubai</b>. This role is ideal for an IT professional with strong troubleshooting abilities who can maintain the company&rsquo;s technology infrastructure, provide technical support to employees, and ensure uninterrupted business operations. The successful candidate will play a vital role in keeping systems secure, reliable, and efficient.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT hardware.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain LAN/WAN networks, Wi-Fi connectivity, and internet services.</li>
<li>Manage user accounts, email systems, passwords, and access permissions.</li>
<li>Perform software installations, updates, antivirus management, and system maintenance.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with external vendors for equipment repairs and software licensing when required.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, VPN, Wi-Fi, and printer management.</li>
<li>Familiarity with cloud services, cybersecurity practices, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>Professional IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an added advantage.</li>
</ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of networking and IT infrastructure</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Problem-solving mindset with attention to detail</li>
</ul>
<p><b>Why Join Zahr Freighters?</b></p>
<p>
At Zahr Freighters, technology plays a critical role in supporting efficient freight forwarding and logistics operations. This <b>IT Support Engineer</b> position in <b>Dubai</b> offers an excellent opportunity to enhance your technical expertise, work with modern IT systems, and build a rewarding career in a dynamic and growing logistics organization.</p></div>

IT Support Engineer

Al Haktur IT Solutions

<div><p>Al Haktur IT Solutions is looking for a talented and customer-focused <b>IT Support Engineer</b> to join our technical support team in <b>Dubai</b>. This role is ideal for an IT professional with strong troubleshooting skills who can maintain computer systems, resolve technical issues, and ensure the smooth operation of the company&rsquo;s IT infrastructure. The successful candidate will provide reliable technical assistance while supporting business continuity and operational efficiency.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain company networks, servers, and IT infrastructure.</li>
<li>Manage user accounts, email configurations, passwords, and system access permissions.</li>
<li>Perform software installations, system upgrades, patches, and antivirus updates.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with vendors for hardware repairs, software licensing, and technical services when required.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, Wi-Fi, VPN, and printer management.</li>
<li>Familiarity with cybersecurity best practices, cloud services, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an advantage.</li>
</ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul>
<li>Technical troubleshooting and problem-solving expertise</li>
<li>Strong knowledge of computer hardware, software, and networking</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service excellence</li>
</ul>
<p><b>Why Join Al Haktur IT Solutions?</b></p>
<p>
At Al Haktur IT Solutions, technology and innovation drive everything we do. This <b>IT Support Engineer</b> position in <b>Dubai</b> offers an excellent opportunity to work with modern IT systems, enhance your technical expertise, and build a rewarding career within a dynamic, innovative, and rapidly growing technology organization.</p></div>

About ECI
<br>ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
<br>At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
<br><br>
As a Systems Engineer – Client Services (On-Site), you will work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.
<br>The successful Systems Engineer – Client Services (On-Site) will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry. Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
<br>ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
<br>At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
<br>In this onsite role, you may be designated to one or more of our flagship clients. This position requires travel between client sites within the Greater Boston area and surrounding regions.
<br><br>
<b>The Opportunity:</b><br>
We are seeking an enthusiastic, personable, and qualified Systems Engineer – Client Services (On-Site) to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
<br>The Systems Engineer – Client Services (On-Site) will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
<br><br>
<b>What you will do:</b><br>
<ul>
<li>Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks</li>
<li>See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process</li>
<li>Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few</li>
<li>Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications</li>
<li>Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling</li>
<li>Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)</li>
<li>Occasional travel within the tri-state area as needed.</li>
</ul>
•
<br><br>
<b>Support work includes:</b><br>
<ul>
<li>User desktop support – Requests and Incidents</li>
<li>Effectively escalating to senior IT team members at Moore</li>
</ul>
Walking the trading desk floor to assist traders with IT requests/issues
<br><ul>
<li>RCA Work when not on user support tickets</li>
<li>Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes</li>
</ul>
<b>Who you are:</b><br>
<ul>
<li>Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!</li>
<li>Excellent prioritization skills and an ability to see the world through the eyes of the customer</li>
<li>Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following:</li>
<li>Microsoft Office 365 (O365)</li>
<li>Microsoft Operating Systems such as Windows Server and Windows 11</li>
<li>Installing and configuring computer hardware operating systems and applications</li>
<li>Active Directory including account creation, modification and password resets</li>
<li>Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint</li>
<li>Client VPN setup and troubleshooting</li>
<li>Understanding of e-mail and spam technologies, and how messaging flows through these systems</li>
<li>Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)</li>
<li>Hands-on hardware experience with desktops, laptops, and servers</li>
<li>Familiarity with file system support including permissions, sharing, backups and restores</li>
<li>Experience with cloud platforms such as Microsoft 365 suite</li>
<li>Hybrid Cloud</li>
<li>AD & DCs</li>
<li>Online Exchange O365 and Onprem Exchange server</li>
<li>Windows 10 and 11 desktop/laptop</li>
</ul>
<b>Bonus points if you have:</b><br>
<ul>
<li>Experience with Managed Service Providers (MSP)</li>
<li>Experience with VM Ware</li>
<li>Experience with Azure</li>
</ul>
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $85,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!
<br>Love Your Job, Share Your Technology Passion, Create Your Future Here!
<br>#LI-Onsite
<br><br>
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

Systems Engineer- Client Services (On-Site)

Wesleyan University

<div><div><h2 class="jobSectionHeader"><b>Information Technology Services (ITS) supports Wesleyan University's academic, research, and administrative mission by providing reliable, secure, and user-focused technology services. As part of the ITS Service Delivery team, the IT Service Technician helps ensure faculty, staff, and students have the technology and support they need to teach, learn, research, and work effectively.</b></h2></div><div><h2 class="jobSectionHeader"><b>
</b></h2></div><div><h2 class="jobSectionHeader"><b>
Reporting to the ITS Service Desk Manager, the </b><b>IT Service</b><b> Technician </b><b>prov</b><b>ide</b><b>s</b><b> customer</b><b>-focused, hands-on </b><b>hardware</b><b> </b><b>a</b><b>nd e</b><b>n</b><b>d</b><b>-user </b><b>suppor</b><b>t</b><b> with an emphasis on Apple devices</b><b>. T</b><b>he position </b><b>perfo</b><b>rms </b><b>devic</b><b>e deplo</b><b>yment</b><b>, h</b><b>ardwa</b><b>re </b><b>repair</b><b>, </b><b>tro</b><b>ubleshooti</b><b>ng</b><b>, a</b><b>nd l</b><b>ifecy</b><b>cle </b><b>suppo</b><b>rt</b><b> for </b><b>desktop</b><b>, </b><b>laptops</b><b>, and mobile devices across the University.</b></h2></div><div><h2 class="jobSectionHeader"><b>
</b></h2></div><div><h2 class="jobSectionHeader"><b>
As</b><b> a</b><b> member of the ITS Service Delivery Team</b><b>, th</b><b>e I</b><b>T Ser</b><b>vice</b><b> Technician</b><b> </b><b>works </b><b>closely with the ITS Service Desk, Desktop Support Specialists (DSS), and the ITS Software Deployment Engineer to configure, deploy, diagnose, repair, maintain, and </b><b>support</b><b> </b><b>techn</b><b>ology </b><b>used</b><b> </b><b>by</b><b> staff, faculty, and students throughout the University</b><b>.</b></h2></div><div><h2 class="jobSectionHeader"><b>
</b></h2></div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2></div><div><h2 class="jobSectionHeader"><b>
Apple Hardware Repair &amp; Diagnostics</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>
Serve as the team&rsquo;s primary </b><b>reso</b><b>urce </b><b>for </b><b>Apple hardware </b><b>support</b><b>, diag</b><b>nostics</b><b>,</b><b> and rep</b><b>air.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Perform diagnostics, troubleshooting, </b><b>hardware</b><b> repair, and warranty</b><b> and </b><b>non</b><b>‑</b><b>warranty</b><b> service for Apple desktops</b><b>, </b><b>laptops</b><b>, and </b><b>re</b><b>lated </b><b>hardware.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Conduct </b><b>rou</b><b>tine </b><b>data recovery and data migration for Apple systems.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Maintain and prepare Apple loaner equipment, ensuring devices are imaged, inventoried, sanitized, and ready for deployment.</b></h2></li></ul></div><div><h2 class="jobSectionHeader"><b>
End</b><b>-user</b><b> Support (Tier 1 &amp; Tier 2)</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>
Provide </b><b>re</b><b>sponsive </b><b>support via phone, walk</b><b>-</b><b>in, email, chat, and remote </b><b>su</b><b>pport </b><b>tools.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Resolve issues at the </b><b>appropriate level</b><b> and escalate when necessary.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Deliver clear, friendly explanations of technical issues to </b><b>nontechnical</b><b> users.</b></h2></li></ul></div><div><h2 class="jobSectionHeader"><b>
</b></h2></div><div><h2 class="jobSectionHeader"><b>
Deployment, Imaging &amp; Device Management</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>
Collaborate with the ITS Software Deployment Engineer to test, deploy </b><b>and </b><b>m</b><b>aintain</b><b> </b><b>Apple software images and O</b><b>pera</b><b>ting </b><b>S</b><b>ystem</b><b> updates.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Use JAMF Pro and related tools </b><b>to enr</b><b>oll, </b><b>configure</b><b> and manage Apple</b><b> </b><b>device</b><b>s</b><b>, </b><b>deploy</b><b> </b><b>sof</b><b>tware</b><b>,</b><b> and </b><b>suppor</b><b>t </b><b>e</b><b>stablished</b><b> </b><b>dev</b><b>ice managem</b><b>ent </b><b>polic</b><b>ies</b><b>.</b></h2></li></ul></div><div><h2 class="jobSectionHeader"><b>
Campus Field Support</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>
Perform onsite diagnosis, </b><b>tr</b><b>oubleshooting</b><b>,</b><b> </b><b>and resolution of Apple hardware and software issues across campus.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Support end</b><b>-</b><b>user mobile Apple devices (iPhones, iPads, peripherals) used for </b><b>University</b><b> business.</b></h2></li></ul></div><div><h2 class="jobSectionHeader"><b>
Inventory &amp; Lifecycle Management</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>
Work with Desktop Support to </b><b>maintain</b><b> inventory of Apple hardware and peripherals.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Track hardware lifecycles </b><b>a</b><b>nd </b><b>assis</b><b>t</b><b> with</b><b> </b><b>hardware</b><b> upgrades and equipment disposition.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Travel to offices, classrooms, and other campus locations to install, </b><b>maintain</b><b>, troubleshoot, repair, and support University-owned technology.</b></h2></li></ul></div><div><h2 class="jobSectionHeader"><b>
General IT Support</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>
Assist with Windows desktop support and general IT hardware </b><b>and p</b><b>eri</b><b>pheral </b><b>troubleshooting as needed.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Coor</b><b>d</b><b>inate</b><b> with Apple and third</b><b>-</b><b>party vendors </b><b>regarding</b><b> warranty service, parts procurement, and technical guidance.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Provide hands-on technical support through bench repair, onsite field support, device deployment, and direct </b><b>assistance</b><b> to end users across the University.</b></h2></li></ul></div><div><h2 class="jobSectionHeader"><b>
Documentation &amp; Knowledge Sharing</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>
M</b><b>aintain </b><b>accur</b><b>ate</b><b> </b><b>document</b><b>ation </b><b>of</b><b> repairs, installations, inventory updates, and support activities in ServiceNow.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Contribute to ITS knowledge base articles related to Apple hardware and software support.</b></h2></li></ul></div><div><h2 class="jobSectionHeader"><b>
Other Duties</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>
Perform </b><b>additional</b><b> responsibilities as assigned</b></h2></li></ul><h2 class="jobSectionHeader"><b><i>
(Relocation assistance to CT is available for those who qualify).</i></b></h2><p></p><h1 class="jobSectionHeader"><b>
Minimum Qualifications</b></h1><div><div><ul><li><h2 class="jobSectionHeader"><b>
Bachelor&rsquo;s</b><b> degree and at least 2 years of </b><b>expe</b><b>rience </b><b>provid</b><b>ing </b><b>deskt</b><b>op, </b><b>device,</b><b> </b><b>or </b><b>IT hardware support or an equivalent combination of education, training, and experience.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Hands</b><b>-</b><b>on experience </b><b>supporting </b><b>Apple</b><b> </b><b>desk</b><b>top</b><b>, </b><b>lapto</b><b>p and m</b><b>obile </b><b>devices </b><b>including </b><b>hardware</b><b> </b><b>diagnostics, repair, and </b><b>operating system</b><b> </b><b>imaging</b><b>, deployment</b><b>,</b><b> and </b><b>troubleshooting</b><b>.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Exp</b><b>erienc</b><b>e </b><b>using</b><b> JAMF Pro or similar Apple </b><b>mobile </b><b>devic</b><b>e management </b><b>(</b><b>MDM</b><b>)</b><b> solutions.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
W</b><b>orking kno</b><b>wled</b><b>ge of</b><b> Windows operating systems and </b><b>des</b><b>ktop </b><b>devices.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Demons</b><b>trated ab</b><b>ility to provi</b><b>de effec</b><b>tive </b><b>customer service </b><b>and co</b><b>mmunicate</b><b> </b><b>techn</b><b>ical information </b><b>clearly </b><b>to </b><b>users</b><b> with varyi</b><b>ng level</b><b>s</b><b> of technical know</b><b>ledge.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Demonstrated ability to organize work, manage multiple assignments, and </b><b>maintain</b><b> </b><b>accurate</b><b> technical documentation.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Demonstrated ability to troubleshoot technical issues, prioritize work, and complete assignments with </b><b>appropriate supervision</b><b>.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Working knowledge of </b><b>supporting </b><b>desktops</b><b>, </b><b>laptops</b><b>,</b><b> and </b><b>mobile</b><b> d</b><b>e</b><b>vices </b><b>in</b><b> </b><b>a </b><b>network</b><b>ed </b><b>environmen</b><b>t</b><b>.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Commitment to working within a diverse environment and interacting professionally with individuals of varied backgrounds.</b></h2></li></ul></div></div><h1 class="jobSectionHeader"><b>
Preferred Qualifications</b></h1><div><div><ul><li><h2 class="jobSectionHeader"><b>
Apple certifications such as </b><b>Apple Certi</b><b>fied Support Prof</b><b>ession</b><b>al (</b><b>ACSP</b><b>)</b><b> or </b><b>Apple Certified Mac Techn</b><b>ician (</b><b>ACMT</b><b>)</b><b>.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
E</b><b>xperience p</b><b>rovi</b><b>ding </b><b>Tier 1 and Tier 2 </b><b>te</b><b>chnical </b><b>support in a networked environment, including </b><b>the </b><b>use of </b><b>IT service man</b><b>agement (</b><b>ITSM</b><b>)</b><b> platforms such as ServiceNow.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Experience performing data recovery on Apple </b><b>devices</b><b>.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Experience with Windows Active Directory, Microsoft Endpoint Configuration Manager</b><b> (</b><b>formerly</b><b> </b><b>SCCM</b><b>)</b><b> and </b><b>mul</b><b>ti-facto</b><b>r </b><b>authentication </b><b>(</b><b>MFA</b><b>)</b><b> tools</b><b>.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Familiarity with Network Access Control </b><b>(N</b><b>AC</b><b>) sol</b><b>utions such</b><b> </b><b>as Aruba</b><b> ClearPass</b><b> </b><b>or other equivalent</b><b> </b><b>tools</b><b>.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Experience providing remote </b><b>technical </b><b>support using remote </b><b>supp</b><b>ort</b><b> tools.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Experience with </b><b>virtual pr</b><b>ivate ne</b><b>twork</b><b> (</b><b>VPN</b><b>)</b><b> connec</b><b>tivity</b><b> and software.</b></h2></li></ul></div><div><ul><li><h2 class="jobSectionHeader"><b>
Exper</b><b>ience </b><b>providing</b><b> IT support </b><b>within</b><b> a higher</b><b> </b><b>education environment.</b></h2></li></ul></div></div></div><p></p><p><b>
Position is open until filled. For full consideration please apply by August 23rd when first review of applications will begin.
</b></p><p></p>Compensation: $52,400-$61,300<p></p>
Work Location: On Campus<p></p><p>
All offers to external applicants are contingent on the candidate&rsquo;s completion of a pre-employment background check screening to the satisfaction of Wesleyan University.</p><p></p><p>
Wesleyan University, located in Middletown, Connecticut, does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, political belief, veteran status, sexual orientation, genetic information or non-position-related criminal record. We welcome applications from women and historically underrepresented minority groups. Inquiries regarding Title IX, Section 504 or any other non-discrimination policies should be directed to Vice President for Equity and Inclusion, Title IX and ADA/504 Coordinator.</p><p></p><p>
Wesleyan University complies with the Clery Act and maintains records of campus crime statistics and security policies. Copies of Wesleyan University&rsquo;s Clery Act Report are available on request and online at https://www.wesleyan.edu/publicsafety/clery.html.</p><p></p><p>
Experience is taken into consideration in the determination of salary offers. For more information visit https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html</p><p></p><p>
Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans, flexible work schedules, employee and dependent tuition programs for those who qualify.</p><p></p><p>
Detailed information on the benefits of working at Wesleyan is located at: https://wesleyan.edu/hr/careers/prospective-resources.html.</p></div>

IT Service Technician

Search 1984+ Desktop engineer jobs near you this August. New roles added regularly across leading industries. Apply today.

1984 desktop engineer jobs Near Me

Senior Software Engineer, Windows/Desktop Applications - Karachi, Pakistan

End User Computing Engineer | Regional Desktop Team

Field Service Engineer

IT Support Engineer

IT Support Engineer

Systems Engineer- Client Services (On-Site)

IT Service Technician