desktop support analyst

Surbana Jurong Private Limited

<div><ul><li>A global multidisciplinary consultancy with 16,500+ professionals across 40+ countries</li><li>
Delivering world-class infrastructure, buildings, and environmental solutions</li><li>
Be a part of shaping our business and driving innovation initiatives.</li></ul> 
About SJ Group:
Surbana Jurong Group is a global consulting engineering firm renowned for technical excellence across civil, structural, and specialist disciplines. We combine world‑class engineering, digital delivery, and collaborative culture to deliver high‑performance outcomes across the built environment. Our teams work across multi‑disciplinary infrastructure and complex urban development, with a strong focus on quality, innovation, and client partnership. 
About the role:
You provide hands-on and remote technical support to employees, resolving issues related to hardware, software, and basic network connectivity. The goal is simple: minimize downtime and keep business operations running. 
Key Responsibilities:<ul><li>
Provide technical support for desktops, laptops, printers, and mobile devices</li><li>
Install, configure, and troubleshoot Windows/macOS systems</li><li>
Support applications (Microsoft Office, Outlook, Teams, business apps)</li><li>
Handle user account management (Active Directory, password resets)</li><li>
Manage hardware issues (RAM, HDD/SSD, peripherals)</li><li>
Assist with network issues (Wi-Fi, VPN, LAN connectivity)</li><li>
Log and track issues in ITSM tools (ServiceNow, Jira, etc.)</li><li>
Perform software installations, updates, and patching</li><li>
Support onboarding/offboarding users</li></ul> 
Education &amp; Qualification Requirements:<ul><li>
BS or Diploma or degree in IT / Computer Science</li><li>
Certifications (optional but helpful): CompTIA A+ Microsoft (MCSA / Modern Desktop) ITIL Foundation</li></ul> 
Why Join SJ Group?
Join a global, multidisciplinary consultancy shaping sustainable, people-centric environments across 40+ countries. Work with world-class teams and lead impactful landscape design across the region. 
All recruitment activities go through our internal Talent Acquisition Team, and currently, this role doesn't require agency input. 
Please do not forward resumes directly to SJ employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees. 
**Only shortlisted candidates will be notified** 
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!</div>

Desktop Support Analyst

Farella Braun Martel

<div><div>This is a rare opportunity to join an excellent team, at a mid-size San Francisco law firm that is highly renowned for their firm culture and focus on work/life balance. The IT department is pushing the firm into the future and actively working to modernize our security infrastructure. We are continually looking to leverage the latest and best technological solutions. 
 
The Desktop Analyst is responsible for assisting end-users in the day-to-day use of software and hardware. The Desktop Analyst collaborates with other members of the IT Department in resolving specialized or complex problems. 
 
This position can be a flexible hybrid position requiring working in-person in San Francisco at least three days per week.</div></div>

Desktop Analyst (Flexible Hybrid in SF Bay Area)

Wilson Elser

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

EMR USA Metal Recycling

About Us: 
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
 
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
 
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
 
EMR is seeking a Junior IT Service Desk Analyst to provide frontline technical support to employees across the organization. This role is ideal for someone early in their IT career who has a strong interest in technology, enjoys solving problems, and wants hands-on experience supporting hardware, software, and network systems. The Junior IT Service Desk Analyst serves as a key resource for troubleshooting technical issues, configuring equipment, and ensuring employees have the tools they need to work efficiently. This position pays $23/hr and will be worked 100% onsite in Camden, NJ. The expected schedule is Monday through Friday 8am to 5pm with one rotating Saturday a month 7am to 1pm.
 Key Responsibilities
 <ul>
<li>Respond to and prioritize employee requests related to hardware, software, networking, telephone, and technology issues</li>
<li>Image and configure desktop and laptop computers to company standards</li>
<li>Install operating systems and required software applications</li>
<li>Provide desktop support for Microsoft Office products and business applications</li>
<li>Perform basic Microsoft Exchange administration, including mailbox creation and permission management</li>
<li>Communicate clearly with users to manage expectations and provide updates</li>
<li>Ensure timely resolution of service desk tickets with proper follow-through</li>
<li>Promote and support company information security practices</li>
<li>Occasionally provide on-site or field technical support</li>
<li>Assist with additional IT projects and duties as assigned</li>
</ul>
Qualifications
 <ul>
<li>Passion for technology and learning new systems</li>
<li>Strong troubleshooting and problem-solving skills</li>
<li>Ability to work both independently and collaboratively within a team</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to manage multiple requests and prioritize effectively</li>
<li>Basic understanding of:</li>
<li>TCP/IP networking</li>
<li>LAN and WAN network topology</li>
<li>Customer-service mindset with a focus on user experience</li>
<li>Ability to lift up to 50 lbs. when deploying equipment</li>
<li>High School Diploma or GED required</li>
<li>IT certifications (CompTIA A+, Network+, Microsoft, etc.) preferred</li>
</ul>
#LI-Onsite
 IND01
 
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
<ul>
<li>E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.</li>
</ul>

Junior IT Service Desk Analyst

Farella Braun + Martel

The Opportunity: Desktop Analyst (Flexible Hybrid in SF Bay Area)This is a rare opportunity to join an excellent team, at a mid-size San Francisco law firm that is highly renowned for their firm culture and focus on work/life balance. The IT department is pushing the firm into the future and actively working to modernize our security infrastructure. We are continually looking to leverage the latest and best technological solutions.The Desktop Analyst is responsible for assisting end-users in the day-to-day use of software and hardware. The Desktop Analyst collaborates with other members of the IT Department in resolving specialized or complex problems.This position can be a flexible hybrid position requiring working in-person in San Francisco at least three days per week.The Day-to-Day:<ul><li>Primary responsibility for answering Help Desk calls/emails/tickets during scheduled workday. Provides technical support to end-users to ensure excellent customer service results. Responds to end-user questions in a timely and professional manner.</li><li>Primary responsibility for assisting end-users in troubleshooting and resolving problems and answering questions presented to the Help Desk. Responsible for researching and testing solutions to software, hardware, and cell phone technical issues.</li><li>Coordinates user support efforts by escalating complex or specialized problems to appropriate member of the IT Department team. Works in collaboration with other members of the IT Department to respond to, resolve, or answer complex or specialized requests, problems, and questions.</li><li>Logs incidents into Help Desk ticket system in a timely manner. Follows up to ensure that incidents are resolved and database records reflect resolution.</li><li>Responsible for minor printer repairs and for coordinating printer repair vendor services when necessary.</li><li>Maintains records of loaner pool of laptops and other loaner equipment.</li><li>Responsible for setup/removal of network accounts for new/departing employees. Responsible for maintenance of public distribution lists.</li><li>Works with Training Manager to identify end-user training needs and coordinate and administer training schedules.</li><li>Other duties as assigned.</li></ul>Requirements:Experience:The Desktop Analyst must have technical training and/or equivalent experience. Minimum of two years of law firm experience strongly preferred. All levels encouraged to apply.Education:Bachelor&rsquo;s Degree and/or advanced technical training preferred.Knowledge, Skills and Abilities:<ul><li>Thorough knowledge of Windows and Office (current generation of products).</li><li>Thorough knowledge of legal applications and legal document processing environment (iManage, Aderant, Litera).</li><li>Ability to become familiar with and knowledgeable about all other technology applications used or implemented by the firm.</li><li>Demonstrated ability to interact with end users.</li><li>Excellent technical troubleshooting skills.</li></ul>To apply, please submit a cover letter, resume, and complete the application at: https://us242.dayforcehcm.com/CandidatePortal/en-US/farellaWhat We Provide:Farella supports all the members of our Farella family in achieving both personal satisfaction and professional accomplishment. Farella provides competitive salary and excellent benefits including comprehensive, medical, dental, vision, generous PTO, educational reimbursement and charitable contribution matching. The annual base compensation range for this California position is expected to be between $90,000 and $105,000. Placement within the salary range depends upon a number of factors including years of experience and professional skills required for this role. All levels encouraged to apply. Additional compensation may include a discretionary bonus, health and welfare benefits, PTO, leave, paid holidays and retirement plan benefits.At Farella, we recognize that the contributions, individuality and diversity of all our professionals are key to the firm's success and meeting the needs of our clients. And like our clients, we value attributes such as enthusiasm, character, and high ethical standards. In fact, these are core qualities in all the individuals who come to work with us&mdash;and in all those with whom you will work! The longevity of those in all positions at the firm speaks to the warm, collegial, professional and rewarding environment at the firm. Farella has for many years been named one of the Best Places to Work in the Bay Area by the San Francisco Business Times / Silicon Valley Business Journal. We are ranked on the Best Midsize Law Firm to Work For in the United States list by Vault.Who We Are:Farella Braun + Martel is a leading Northern California law firm representing corporate and private clients in sophisticated business transactions and complex commercial, civil and criminal litigation. Clients seek our imaginative legal solutions and the dynamism and intellectual creativity of our lawyers. We are headquartered in San Francisco and maintain an office in the Napa Valley that is focused on the wine industry.Farella&rsquo;s commitment to supporting the industries of Northern California and our entrepreneurial responsiveness to the regional demands have driven our growth and evolution. Nimbleness and opportunistic management have propelled our success for over 60 years. From trial prowess in high-stakes litigation to utility-scale renewable energy project development and complex transactional expertise, Farella&rsquo;s clients rely on and appreciate our fierce focus on client service and high-quality work.Commitment to Diversity, Equality + InclusionWe strive to ensure that everyone working at Farella feels like they belong. To that end, our recruiting, retention and practice development programs welcome, support and promote the interests of women, families and people of all ethnicities and sexual orientations. At Farella, we are committed to diversity, both as an ethical ideal and as a business imperative.Our Commitment to the Community in Which We Live and WorkSince our inception over 60 years ago, Farella Braun + Martel has actively participated in our local communities. Through pro bono work, charitable giving, and participation in charitable and civic organizations, we have strived to honor our core principle of giving back to the community. We annually participate in firmwide community service events including Rebuilding Together San Francisco, BASF&rsquo;s Head Start Holiday Gift Program, BASF&rsquo;s Food from the Bar Campaign benefiting the SF/Marin Food Bank, and Chapter One Online Literacy Tutoring Program with local elementary schools.RecognitionFarella has received industry and peer recognition equal to any firm in the country. Our attorneys include fellows of the American College of Trial Lawyers, American College of Appellate Lawyers, American College of Environmental Lawyers, American College of Coverage Counsel, College of Labor &amp; Employment Lawyers, and American College of Investment Counsel. Farella has been named among Law360&rsquo;s California Powerhouses, featured on the National Law Journal&rsquo;s Midsize Hot List and is named one of the Best Places to Work in the Bay Area by the San Francisco Business Times / Silicon Valley Business Journal.Green BusinessFarella Braun + Martel became the first major law firm in San Francisco to obtain certification as a green business from the San Francisco Green Business Program in 2006. The program recognized the firm for meeting its stringent environmental standards. We received our fifth Green Business certification in 2024.Farella is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Farella is an Equal Opportunity EmployerPay: $90,000.00 - $105,000.00 per yearPeople with a criminal record are encouraged to applyWork Location: Hybrid remote in San Francisco, CA 94104

Desktop Analyst (Law Firm)

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