desktop support analyst

ED&F Man Commodities Limited.

<div>Role Overview

We have an exciting opportunity for someone to join us as a Desktop Support Analyst, working in a truly global environment to deliver expert-level IT support and desktop services to our end user community. The role is responsible for ensuring that PC, telephone, mobile device and associated technology are deployed and maintained effectively to enable the business to operate seamlessly. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry.

Business Overview

Established in 1783, ED&amp;F Man is an agricultural commodities merchant with 2,800 people in 43 countries and annual revenue in excess of $8bn. We trade sugar, coffee, molasses, animal feed and fish oils. Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work.

Key Accountabilities
<ul><li>Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, multimedia displays, projectors and video conference system support.</li>
<li>Deliver excellent level of technical resolutions related to Windows PC/Server, Microsoft 365 apps and mobile devices running on Android and iOS.</li>
<li>Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers or notebooks that has authorized access to the network.</li>
<li>Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases and public domain software.</li>
<li>User account administration, including account creation and management, as well as password resets on active directory.</li>
<li>Manage the diagnoses and repair of hardware, contacting appropriate service vendors when necessary.</li>
<li>Recommending solutions to ensure that problems have been corrected and maintain records of work performed.</li>
<li>Document standardized user processes and procedures for the support knowledge base.</li>
<li>Asset management of hardware and software inventory.</li>
<li>Provide support for custom ED&amp;F applications.</li>
<li>Educate and develop IT skills to meet the requirements of desktop support team, providing assistance and guidance to other members of the team.</li>
<li>Advanced troubleshooting of PC and user facing issues.</li>
<li>Willing to learn and support new IT solutions, whenever implemented.</li>
<li>Other duties as assigned by Supervisor or in Line Manager.</li>
</ul>Skills and Experience
<ul><li>Minimum of 3 years&rsquo; experience in a Help Desk, Desktop Support or similar IT support role providing Level 1 and Level 2 support.</li>
<li>Strong experience supporting Windows desktop operating systems, Microsoft Office and endpoint management tools including patch management, anti-malware and imaging.</li>
<li>Solid knowledge of PC hardware, software and peripherals, with exposure to Apple Mac devices considered desirable.</li>
<li>Understanding of Transmission Control and Internet Protocol (TCP/IP) networking principles and general connectivity troubleshooting.</li>
<li>Experience using remote support tools and service management systems to manage and resolve support tickets.</li>
<li>Experience supporting iOS and Android mobile devices, with basic knowledge of IP-based telephone systems.</li>
<li>Strong problem-solving, organisational and multitasking skills with the ability to prioritise work in a fast-paced environment.</li>
<li>Excellent communication skills with a strong customer service focus and the ability to work independently and within a team. Experience with System Center Configuration (SCCM) is advantageous.</li>
<li>Relevant IT certifications or equivalent experience preferred; a related degree is advantageous.</li>
<li>Flexible approach to working hours, including availability outside core business hours when required.</li>
</ul>
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don&rsquo;t meet every requirement, we still encourage you to apply.
Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values
Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about &lsquo;what&rsquo; we do, but these essential behaviours also provide a guide and measure for &lsquo;how&rsquo; we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.</div>

Desktop Support Analyst

Helion Automotive Technologies

Join the Leader in Dealership ITHelion Technologies is the nation&rsquo;s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we&rsquo;ve set the standard for dealership IT&mdash;delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry&rsquo;s go-to partner for technology, cybersecurity, and compliance. We&rsquo;re not just growing &mdash; we&rsquo;re shaping the future of dealership IT.Work From Anywhere, Grow EverywhereAt Helion, you&rsquo;ll be part of a high-performing team that values expertise, collaboration, and continuous learning &mdash; all while enjoying the flexibility of working from home.Why You&rsquo;ll Love Working HereWe invest in our people with:<ul><li>Work From Home for most positions</li><li>Paid certification training materials &amp; exam reimbursement</li><li>100% company-paid medical premiums (individual coverage) + company-funded HRA</li><li>Dental &amp; Vision Insurance</li><li>Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave</li><li>401(k) with company match</li><li>Company-paid Life &amp; Long-Term Disability insurance</li><li>Supplemental life &amp; short-term disability options</li></ul>&hellip;and more!If you want to work with a growing, industry-dominant company that supports both your career and your well-being&mdash;while giving you the flexibility to work from the comfort of your home&mdash;Helion Technologies is where you belong.Visit Helion.jobs to learn more today!Position Overview:Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team in Columbia, MO. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA&rsquo;s carefully document each step of the troubleshooting process in Helion&rsquo;s ticketing system, Autotask, all while offering swift, courteous support to Helion&rsquo;s client base. DSA&rsquo;s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion&rsquo;s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.Skills &amp; Qualifications<ul><li>Knowledge of computer software, operating systems, hardware, and networking.</li><li>Experience with software as a service (SaaS) and other software hosting protocols.</li><li>Excellent verbal and written communication skills.</li><li>Good problem-solving and critical-thinking skills.</li><li>Able to work in a team as well as independently.</li><li>Ability to prioritize tasks effectively in a fast-paced environment.</li><li>Experienced in providing professional and courteous customer service.</li><li>Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.</li><li>Possesses a strong team mentality.</li><li>Helps remote users including all application support and configuring VPN access.</li><li>Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.</li><li>Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).</li><li>Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.</li><li>Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).</li></ul>Certification, Education &amp; Work Experience Requirements:<ul><li>CompTIA A+ or equivalent certifications.</li><li>Associates Degree in Information Technology or related subject.</li><li>1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).</li></ul>Job Type: Full-timePay: $19.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Azure/AD: 1 year (Preferred)</li><li>O365: 1 year (Preferred)</li></ul>Work Location: Remote

Stantec

<div>At Stantec, we have some of the world&rsquo;s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we&rsquo;re building a stronger, more resilient Stantec every day.
Your Opportunity
Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people.
Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving.
Your Key Responsibilities
<ul><li>Provide excellent, customer focused support with professionalism and follow-through.</li>
<li>Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.</li>
<li>Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems.</li>
<li>Coordinate with office staff and IT teams during scheduled hardware refresh activities.</li>
<li>Create and maintain accurate, consistent records for all support requests.</li>
<li>Monitor progress on issue resolution and keep users informed of status and next steps.</li>
<li>Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions for internal clients.</li>
</ul>Your Capabilities and Credentials
Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).
<ul><li>Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.</li>
<li>Demonstrated troubleshooting skills with the ability to resolve more complex technical issues independently.</li>
<li>Experience with ServiceNow and engineering design applications is a plus.</li>
<li>Experience working in an ITIL based and SOX compliant organization is a plus.</li>
<li>Excellent customer service, communication, and interpersonal skills.</li>
<li>Minimum of three days per week working on site.</li>
<li>Must be able to move, carry, and manipulate equipment up to 50 pounds.</li>
<li>Valid driver&rsquo;s license and satisfactory driving record is required.</li>
</ul>Education and additional Experience
<ul><li>Minimum of 5-6 years of related experience.</li>
<li>Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.</li>
</ul>Position will primarily work in an office setting.
Some travel is required, primarily to other local office locations.
Pay Range:
<ul><li>Locations in MN, OH, VT, &amp; Various CA, NY Areas-$65,600.00 - $95,100.00 Annually</li></ul>
Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death &amp; dismemberment (AD&amp;D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).
Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements
Primary Location: United States | OH | Cincinnati
Organization: BC-1974 IT Services-US United States
Employee Status: Regular
Business Justification: Replacement
Travel: Yes
Schedule: Full time
Job Posting: 19/03/2026 07:03:53
Req ID: 1004762
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team.</div>

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. 
Location: Shakopee, Minnesota &ndash; USA (On-site) 
Contract Type: Independent Contractor /Full Time 
Eligibility: U.S. Citizens and Green Card Holders Preferred
End User Support (EUS) Desktop Support &ndash; Level 2
Role Summary
The Level 2 EUS Desktop Support Analyst provides advanced technical support for end-user computing environments, resolving incidents and service requests that cannot be addressed at Level 1. This role focuses on desktop, laptop, mobile, peripheral, and collaboration technologies, with an emphasis on timely resolution, root cause analysis, and continuous service improvement. The analyst acts as an escalation point and works closely with infrastructure, security, and application teams.
Key Responsibilities
Technical Support &amp; Incident Resolution
<ul><li>Provide Level 2 support for Windows and macOS desktops and laptops, including hardware, OS, and standard enterprise applications</li>
<li>Troubleshoot complex issues related to operating systems, Office 365/Microsoft 365, Outlook, Teams, VPN, printers, and peripherals</li>
<li>Resolve issues escalated from Level 1, ensuring adherence to SLAs and prioritization guidelines</li>
<li>Perform root cause analysis and document permanent fixes to reduce recurring incidents</li>
</ul>
Device &amp; Endpoint Management
<ul><li>Support endpoint management tools such as Microsoft Intune, SCCM/MECM, Jamf, or equivalent</li>
<li>Build, image, configure, deploy, and decommission end-user devices</li>
<li>Apply OS patches, software updates, and security configurations in accordance with IT policies</li>
</ul>
Identity, Access &amp; Security Support
<ul><li>Support Active Directory and Azure AD user account administration (password resets, group membership, access provisioning)</li>
<li>Assist with MFA, conditional access, and endpoint security issues</li>
<li>Ensure compliance with security, data protection, and asset management standards</li>
</ul>
Service Management &amp; Documentation
<ul><li>Accurately log, track, and update incidents and requests in the ITSM tool (e.g., ServiceNow)</li>
<li>Create and maintain technical documentation, KB articles, and standard operating procedures</li>
<li>Identify opportunities for automation and service improvement</li>
</ul>
Collaboration &amp; Customer Engagement
<ul><li>Provide professional, customer-focused support to end users both onsite and remotely</li>
<li>Coordinate with Level 3 teams, vendors, and other IT functions for issue resolution</li>
<li>Support onboarding and offboarding activities, including device setup and access provisioning</li>
</ul>
Required Skills &amp; Qualifications
Technical Skills
<ul><li>Strong experience supporting Windows 10/11 and macOS</li>
<li>Solid knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)</li>
<li>Experience with Active Directory, Azure AD, and endpoint management platforms</li>
<li>Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)</li>
<li>Hands-on troubleshooting of desktop hardware, laptops, printers, and peripherals</li>
</ul>
Professional Skills
<ul><li>Strong analytical and problem-solving abilities</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Customer-service mindset with attention to detail</li>
</ul>
Experience &amp; Education
<ul><li>2&ndash;5 years of experience in an IT Desktop Support or End User Support role</li>
<li>Associate or Bachelor&rsquo;s degree in IT, Computer Science, or equivalent experience preferred</li>
</ul>
Certifications (Preferred)
<ul><li>CompTIA A+, Network+, or Security+</li>
<li>Microsoft certifications (e.g., Modern Desktop Administrator Associate)</li>
<li>ITIL Foundation</li>
</ul>
How to Apply
Interested candidates are invited to send their resumes to: 
 careers.us@axiomtechnologies.com</div>

Desktop Support Engineer (Full Time) Shakopee , Minnesota

CSE Software

<div>CSE Software Inc. is a custom digital solutions provider that has been delivering results since 1990. We are a privately held, woman‑owned business seeking a full‑time, onsite Support Analyst to join our team in Peoria, IL.
Position Summary
The Support Analyst provides technical support for desktop applications and PC environments while delivering a high level of customer service. The ideal candidate is customer‑focused, highly organized, detail‑oriented, and motivated to solve problems efficiently in a team‑based environment.
Key Responsibilities &amp; Qualifications<ul><li>
Experience troubleshooting PC software and desktop applications</li><li>
Previous help desk or technical support experience</li><li>
Working knowledge of PC operating systems</li><li>
Familiarity with SQL and Microsoft products is a plus</li><li>
Strong written and verbal communication skills</li><li>
Proven ability to deliver outstanding customer service</li><li>
Ability to work effectively both independently and as part of a team</li><li>
Strong organizational and time‑management skills</li><li>
Ability to prioritize tasks from multiple stakeholders</li><li>
Demonstrated problem‑assessment and problem‑solving skills</li><li>
Keen attention to detail and accuracy</li><li>
Professional demeanor</li><li>
Availability to work a flexible schedule</li></ul>
 Schedule<ul><li>
Day and night/weekend shifts available</li></ul>
 If you are interested in an exciting, fast‑paced career with a fun, high‑tech company, we would love to hear from you. We work hard and play hard, and we value teamwork, innovation, and great customer experiences.
We offer a competitive compensation package including:<ul><li>
Salary based on experience</li><li>
401(k)</li><li>
Health insurance</li><li>
Paid holidays</li><li>
Paid time off</li></ul>
This position does not include sponsorship for United States work authorization.
CSE Software Inc. is an Equal Opportunity Employer. We hire without regard to race, color, religion, sex, age, national origin, ancestry, sexual orientation, marital status, pregnancy, military status, unfavorable discharge from military service, or disability.</div>

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Country Music Foundation Inc

<div>Description:

Position Title: IT Systems Analyst
FLSA Classification: Full-Time, Exempt
The Country Music Hall of Fame&reg; and Museum has an opening for a full-time exempt IT Systems Analyst in the Information Technology Department. This position will require weekend on-site coverage and 3 days during the week.
Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame&reg; and Museum documents and interprets the history of country music&mdash;a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.
What We Offer for Full-Time Staff:<ul><li>
Medical, Dental, Vision, Life Insurance Options</li><li>
Competitive Pay</li><li>
Paid Vacation and Sick Days</li><li>
Paid Holidays (13) and Floating Holidays (2)</li><li>
401(K) with Up to 3% Employer Match</li><li>
Employee Assistance Program (Free Counseling and Legal Services)</li><li>
Eligibility for Public Service Student Loan Forgiveness
</li><li>FREE 24/7 Downtown Parking and Transit Benefits</li><li>
Continuing Professional Offerings</li><li>
Complimentary Museum Admission (For Yourself, Family, and Friends)</li><li>
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme &amp; Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)</li><li>
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues</li><li>
Opportunities to Attend Exhibit Openings, Concerts and Special Events</li><li>
Employee Engagement Activities and Opportunities</li><li>
FSA and Dependent Care Options</li><li>
Dog Friendly Work Environment</li><li>
Volunteering and Community Engagement Opportunities</li></ul>
Job Overview: This position assists staff with technical support of desktop computers, printers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. The employee in this position also assists in the maintenance and testing of network servers, computers, and printers for deployment, and associated equipment. The position&rsquo;s responsibilities require independent analyses, communication, and problem solving. Work is performed with little supervision and requires initiative and judgment.
Specific Job Duties:<ul><li>
This position will require providing on-site coverage every weekend plus 3 days during the week, and some holidays to address urgent IT situations as needed.Performs the installation, configuration, and ongoing usability of desktop computers, multi-function printers, and peripheral equipment and software within established standards and guidelines.</li><li>
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.</li><li>
Works with Help Desk and Operations staff as appropriate to determine and resolve problems received from clients.</li><li>
Interact with numerous computer platforms in a multi-layered client server environment.</li><li>
Trains and orients staff on use of hardware and software.</li><li>
Recommends and / or performs upgrades on systems to ensure longevity.</li><li>
Works with procurement staff to purchase hardware and software.</li><li>
Assesses functional needs to determine specifications for purchases.</li><li>
Orders computer supplies.</li><li>
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.</li><li>
Performs physical installation of data center equipment, including cabling.</li><li>
Performs cabling installations for networking and other IT equipment as directed.</li><li>
Other duties as assigned.</li></ul>
Requirements:

Minimum Requirements:<ul><li>
At least a two-year associate&rsquo;s degree, or four to six years equivalent work experience in an environment providing end-user support.</li></ul>
Essential Competencies (Knowledge, Skills and Abilities):<ul><li>
Advanced knowledge and experience in the setup and installation of hardware, operating systems, and application software on computers.</li><li>
Planning/organizing &ndash; the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Uses excellent judgement in prioritizing and completing assigned tasks. Seeks guidance whenever a resolution path for a task is unclear.</li><li>
Fiber and copper network cabling installation.</li><li>
Windows desktop operating systems; including Windows 7, 8, 10, and Mac OS X.</li><li>
Microsoft Office; including Outlook, Word, Excel, and PowerPoint.</li><li>
Active Directory related activities, including but not limited to domain PC joins and removals.</li><li>
System Center Operations Manager, Configuration Manager, and Service Manager related activities, including handling of incidents, service requests, work items, deployments, and general monitoring of systems.</li><li>
Demonstrates strong interpersonal skills.</li><li>
Quality Management &ndash; the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.</li><li>
Ability to work well individually, in a team environment and with a variety of users who have specific or unique requirements.</li></ul>
Conditions of Employment:<ul><li>
Attention to detail, excellent customer service, punctuality, and a &ldquo;can do&rdquo; attitude are required.
</li><li>This position will require providing on-site coverage every weekend plus 3 days during the week, and some holidays to address urgent IT situations as needed.</li><li>
Must be able to lift 50lbs.</li></ul>
Notes to Applicant:
The Country Music Hall of Fame&reg; and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique. The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame&reg; and Museum does not tolerate discrimination or harassment based on any of these characteristics.
We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.
Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application.
 Please upload a resume and cover letter when applying for the position.
Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers</div>

IT Systems Analyst

Wintrust Financial Corporation

<div>Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol &ldquo;WTFC.&rdquo;
Why join us?<ul><li>
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe &amp; Mail (past 6 years)</li><li>
Competitive pay and discretionary or incentive bonus eligible</li><li>
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few</li><li>
Promote from within culture</li></ul>
Why join this team?
<ul><li>This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business</li><li>
We hold ourselves accountable to high standards, share wins, operate ethically, and have fun</li></ul>
Position Overview
The Support Analyst provides support, remotely, over the phone, onsite, or via email. They provide technical guidance to customers in response to service requests and accurately document technical issues to facilitate diagnostics and prompt solution. They also manage tickets in the support queue to ensure customers are kept up-to-date and tickets are escalated appropriately.
What You&rsquo;ll Do<ul><li>
Respond to service request queue items and resolve daily service and support requests</li><li>
Adheres to established service level agreements</li><li>
Thoroughly documents work performed in ticketing system</li><li>
Installs, configures, troubleshoots, and repairs desktop and laptop computer systems, peripheral equipment and mobile devices</li><li>
Follows process documentation and checklists to ensure standardization of work; proactively recommends documentations changes if necessary</li><li>
Completes project tasks as assigned; meets project dates; schedules installations/upgrades and provides system maintenance in accordance with IT procedures; works on site specific department projects and/or sub-projects</li></ul>
Qualifications<ul><li>
Associate&rsquo;s Degree or equivalent work experience</li><li>
0-3 years of desktop support or related work experience</li><li>
Basic experience working in an Active Directory environment</li><li>
Proficiency with use of handheld wireless/cellular devices</li><li>
Basic understanding of Microsoft and Apple PC operating systems also comfortable with contacting third parties for support</li></ul>
Benefits
Medical Insurance &bull; Dental &bull; Vision &bull; Life insurance &bull; Accidental death and dismemberment &bull; Short-term and long-term Disability Insurance &bull; Parental Leave &bull; Employee Assistance Program (EAP) &bull; Traditional and Roth 401(k) with company match &bull; Flexible Spending Account (FSA) &bull; Employee Stock Purchase Plan at 5% discount &bull; Critical Illness Insurance &bull; Accident Insurance &bull; Transportation and Commuting Benefits &bull; Banking Benefits &bull; Pet Insurance
Compensation
The estimated salary range for this role is $42.000.00 - $55,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate&rsquo;s qualifications, skills and experience.
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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.</div>

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