desktop support analyst

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

Ideatek Telcom LLC

<div>Description:
<p>
Are you a tech-minded problem solver looking to break into IT&mdash;or take the next step? Do you enjoy helping others, solving support issues, and being the go-to person for systems, onboarding, and process improvements?</p><p>
IdeaTek is looking for an <b>IT Desktop Support Analyst</b> who&rsquo;s ready to dive in, take ownership, and grow with us. This is a great role for someone early in their IT career&mdash;especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door. You&rsquo;ll manage tier 1 support, onboard new employees, and help improve processes for our hybrid workforce.</p><p>
We&rsquo;re growing fast, and this role exists because our team is beyond capacity. If you're reliable, calm under pressure, and excited about technology&mdash;we want to hear from you.</p><p><b>
A Day in the Life</b></p><p>
You&rsquo;ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You&rsquo;ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate to build your networking knowledge. Every day is a chance to grow.</p><p><b>
What You&rsquo;ll Do</b></p><p>
Key responsibilities include:</p><ul><li>
Manage new hire onboarding, including account setup, system access, and equipment preparation</li><li>
Create and maintain user accounts, permissions, and access controls in accordance with company policies</li><li>
Set up, configure, and support systems, software applications, and routine upgrades</li><li>
Provide first-line (Tier 1) troubleshooting and support through the IT ticketing system</li><li>
Maintain and manage the IT support queue, tracking issues through resolution</li><li>
Document and update standard operating procedures to ensure consistency and scalability</li><li>
Assist with hardware, software, and infrastructure changes across the organization</li><li>
Collaborate with team members and internal customers while supporting IT process improvements and small projects</li></ul><p><b>
What Will Help You Stand Out</b></p><p>
Preferred Qualifications:</p><ul><li>
College degree in IT, computer science, or a related field</li><li>
Ability to calmly listen and resolve internal IT issues for our employees</li><li>
Positive mindset with a sense of urgency and follow-through</li><li>
Interest in networking, systems, or security concepts</li></ul><p><b>
Desired Attributes</b></p><p>
Beyond the qualifications, these attributes are what make someone a great fit for our team:</p><ul><li>
Empathetic, helpful, and great with people&mdash;even when they're frustrated</li><li>
Enjoys solving problems and learning new technologies</li><li>
Detail-oriented with a sense of urgency and follow-through</li><li>
Proactive and self-motivated with a desire to contribute</li><li>
Strong sense of ownership&mdash;takes initiative and sees tasks through to the end</li></ul><p><b>
Why Join IdeaTek?</b></p><p>
IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities.</p><p>
We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.</p><p>
A few of the key ways we strive to make employees feel valued include:</p><ul><li>
Competitive pay + bonus potential</li><li>
Medical, dental, vision, life, and 401k with match</li><li>
Free coaching/counseling for employees &amp; families</li><li>
Free internet service (if available in your area) or internet reimbursement</li><li>
Tuition reimbursement for personal and professional growth</li><li>
Community engagement opportunities</li><li>
Culture that values results, effort, and integrity</li></ul><p><b>
Our Core Values</b></p><ul><li><b>
We are Trustworthy</b> &ndash; We build confidence through transparency, follow-through, and dependability.</li><li><b>
We count on Big Thinkers</b> &ndash; We don&rsquo;t just imagine the future&mdash;we create it with bold, actionable ideas.</li><li><b>
We have a Resilient Spirit</b> &ndash; We embrace challenges, bounce back from setbacks, and keep striving for more.</li><li><b>
We stand on Belief</b> &ndash; We believe everyone deserves access to technology that helps them learn, grow, and thrive.</li><li><b>
We foster Connectedness</b> &ndash; Our work goes beyond broadband&mdash;we build real connections within our team and our communities.</li><li><b>
We drive Innovation</b> &ndash; We're always looking for ways to improve and redefine what&rsquo;s possible.</li></ul><p><b>
Ready to Apply?</b></p><p>
If you're excited to join a team that supports real people, builds meaningful technology, and solves problems that matter&mdash;<b>apply today!</b></p>
Requirements:
<p><b>
What We&rsquo;re Looking For</b></p><p>
To be considered for this role, you'll need the following required qualifications:</p><ul><li>
A minimum of 1 year IT support experience</li><li>
Excellent interpersonal and communication skills&mdash;calm, clear, and customer-first</li><li>
Strong problem-solving abilities and the drive to take initiative</li><li>
Comfortable navigating systems and tools with a curiosity to learn more</li><li>
Based in or near Hutchinson/Buhler, KS with ability to travel locally as needed</li></ul></div>

IT Desktop Support Analyst

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 <br/>
 <br/>
 <em>
  This will be an onsite role, based in Riyadh, Saudi Arabia.
  <br/>
  <br/>
 </em>
 What You'll Do
 <br/>
 <br/>
 <ul>
  <li>
   Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
  </li>
  <li>
   Monitor Service Level Agreement (SLA) compliance within the team
  </li>
  <li>
   Ensure timely resolution or escalation of technical issue
  </li>
  <li>
   Provide IT support for hardware and software
  </li>
  <li>
   Perform user account administration across multiple systems
  </li>
  <li>
   Collaborate as a member of an international team
  </li>
  <li>
   Review and update the Service Desk knowledge base with accurate processes and procedures
  </li>
  <li>
   Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
   <br/>
   <br/>
  </li>
 </ul>
 What You'll Bring
 <br/>
 <br/>
 <ul>
  <li>
   At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
  </li>
  <li>
   Proficiency in English and Arabic, both written and spoken
  </li>
  <li>
   Strong multitasking skills with the ability to handle real-time support issues
  </li>
  <li>
   A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
  </li>
  <li>
   Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
  </li>
  <li>
   Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
  </li>
  <li>
   In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
  </li>
  <li>
   Strong expertise in MS Office products
  </li>
  <li>
   Be able to learn a new product or technology via lab time, self-training, and technical support resources
   <br/>
   <br/>
  </li>
 </ul>
 Bonus Skills
 <br/>
 <br/>
 <ul>
  <li>
   Ability to work with users of any level of technical knowledge
  </li>
  <li>
   Knowledge of networking technologies (TCP/IP, DNS, DHCP)
  </li>
  <li>
   ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
  </li>
  <li>
   Experience with incident monitoring and management systems
  </li>
  <li>
   Scripting and automation skills using tools like PowerShell
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please note:
 </strong>
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 <br/>
 <br/>
 <strong>
  Veeam Software is an equal opportunity employer
 </strong>
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 <br/>
 <br/>
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 <br/>
 <br/>
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 <br/>
 <br/>
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 <br/>
 <br/>
 <strong>
  By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
  <br/>
  <br/>
  <br/>
  <br/>
 </strong>
</div>


Service Desk Analyst

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>End User Computing - Image &amp; Patch Management ( Scripting) .
</div><div>Desired Competencies (Technical Competency)</div><br>
<div><br>
</div><div>Must-Have</div><br>
<div><br>
</div><div>(Ideally should not be more than 8-12)</div><br>
<div><br>
</div><div>Experience in Managing an End User computing team along with hands on Laptop/Desktop admin</div><br>
<div><br>
</div><div>Experience in End User Computing &ndash; Image &amp; Patch Management ((PowerShell Script, VB Script, Batch Scripting.</div><br>
<div><br>
</div><div>Service Management</div><br>
<div><br>
</div><div>BMC</div><br>
<div><br>
</div><div>Knowledge of ITIL processes mainly Incident , change , process and release management.</div><br>
<div><br>
</div><div><div>Responsibility of / Expectations from the Role</div><br>
<div><br>
</div><div>Desired Competencies (Technical/Behavioral Competency)</div><br>
<div><br>
</div><div>Image Management</div><br>
<div><br>
</div><div>Expertise in creating an Image for specified client hardware using Wise Script Editor, Power Shell Scripting, VB Script, Batch Scripts</div><br>
<div><br>
</div><div>Develop Operating System Image process for various Client Device hardware as specified in solution specifications.</div><br>
<div><br>
</div><div>Create and document installation and configuration instructions for agreed components.</div><br>
<div><br>
</div><div>Planning, creating, documenting, archiving, and maintaining Images for OEM-provided software and configurations deployed as part of the service.</div><br>
<div><br>
</div><div>Planning, implementing, and documenting End User acceptance testing for Images.</div><br>
<div><br>
</div><div>Documenting requirements for new Image release; Maintaining quality control checklists for new Image release; Managing Customer approval cycle for Image release; Maintaining Asset management for the evaluation and testing hardware; Communicate to the appropriate OSS team on the latest images with relevant updated document.</div><br>
<div><br>
</div><div>Troubleshooting the image deployment failures and provide the solution.</div><br>
<div><br>
</div><div>Coordinate with the Hardware vendors for the specified drivers and any queries.</div><br>
<div><br>
</div><div>Maintain the Image release process as per customer requirement.</div><br>
<div><br>
</div><div>Manage the HW assets in the Interoperable Lab at the client location</div><br>
<div><br>
</div><div>Manage the access control to the Interoperable Lab at client location to Business users to test the Image/MS Security patch/Business application.</div><br>
<div><br>
</div><div>Co-ordinate with Offshore team to build test devices to support Application Packaging services / Patch management process.
</div></div></div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Analyst</div>
</div><div><div><b>Job Id</b></div>
<div>386746</div>
</div><div><div><b>Desired Skills</b></div>
<div>EUC | EUC-Application Package</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

EUC -Technical Lead

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start <b>Caring. Connecting. Growing together.</b></p><p></p><p><br>
The Architecture Analyst will be functioning as an imaging, Autopilot and Intune specialist. The Architecture Analyst will be responsible for designing, implementing, and optimizing enterprise endpoint imaging and management solutions that are secure, scalable, and efficient. This includes leading efforts around Windows Autopilot provisioning, troubleshooting deployment issues, and enhancing device performance through automation and policy enforcement</p><p></p><p><b><br>
Primary Responsibilities:</b></p><ul><li><b>
Endpoint Imaging:</b> Architect and maintain enterprise-wide Windows imaging solutions using MECM and Autopilot</li><li><b>
Desktop Management: </b>Oversee the deployment, configuration, and maintenance of Windows desktop environments</li><li><b>
Troubleshooting:</b> Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently</li><li><b>
Automation:</b> Develop and implement automation scripts to streamline desktop management tasks</li><li><b>
Documentation: </b>Maintain comprehensive documentation of desktop configurations, processes, and procedures</li><li><b>
Collaboration: </b>Work closely with other IT teams to ensure seamless integration and support of desktop systems Provide expert-level support to technical partners</li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
5+ years of experience in Windows desktop engineering or a related field</li><li>
Automation: Experience with scripting languages such as PowerShell for automation</li><li>
Experience developing and maintaining Windows Imaging in MECM</li><li>
Experience with DEX tools for troubleshooting endpoint issues</li><li>
Experience working in a Microsoft centric environment (O365, M365)</li><li>
Experience working in a large endpoint environment over 50k</li><li>
Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking</li><li>
Technical Skills:<ul><li>
Practical experience supporting Windows Autopilot including troubleshooting deployment workflows</li><li>
Experience with hybrid and cloud-native deployment models</li><li>
Solid understanding of Windows OS internals (kernel, registry, services, drivers, etc)</li><li>
Proficiency in Microsoft Intune Windows Device Management</li></ul></li><li>
Security: Foundational understanding of Windows security technologies, ie policy, encryption, authentication, network security</li><li>
Analytical Skills: Proven excellent problem-solving skills with a focus on troubleshooting Windows OS and OS deployment issues across diverse hardware and user environments</li><li>
Communication: Proven solid verbal and written communication skills</li></ul><p></p><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p></div>

Architecture Analyst

Packers Plus

<div><b>Primary Role Focus</b><br>
Participate in a wide variety of analytical and technical assignments providing problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology desktop environment. The Desktop Analyst is a key customer service role at Packers Plus, focused on providing exceptional customer service experience to our internal customers. A Packers Desktop Analyst will collaborate as a member of a global IT Team, supporting a broad range of software, hardware, and windows operating system platforms. This role reports to the IT Manager.<br>
<br>
<b>Key Tasks and Responsibilities</b><ul><li>
Fully document problem symptoms and capture all relevant system and application information within the company call tracking system</li><li>
Independently resolve most problems/questions that arise, and consult with senior team members or other I/S development staff on unusual or difficult problems</li><li>
Recognize problem issues that affect multiple end users and work with other I/S departments to prioritize and solve quickly</li><li>
Provide after-hours support as needed</li><li>
Provides technical support on client-side applications, software, desktop hardware, peripherals, and printers</li><li>
Provides technical support for manufacturing related IT hardware and software</li><li>
Documents site specific information and system software installation procedures.</li><li>
Maintains accurate software and hardware asset information
</li><li>Manages mobile device deployment and related hardware</li><li>
Manages enrolment and administration of MDM devices, including company mobile phones and scanners</li><li>
Works with the IT Manager on assigned projects
</li><li>Upgrades or replaces system software and components in conjunction with the IT Manager
</li><li>Maintains Software and Hardware standards</li><li>
Looks to improve the operating environment at Packers Plus</li><li>
Resolves Helpdesk tickets with a prominent level of detail and within defined Service Level Objectives (SLO&rsquo;s)</li><li>
Constantly seek to improve technical skills and continuously research Information Technology trends</li><li>
Assists third party IT Support groups globally with assigned work by providing guidance and instruction</li></ul><br>
<b>
Position Requirements</b><br>
Experience and Skills<ul><li>
Advanced Windows Active Directory experience and user account management
</li><li>Advanced knowledge of Microsoft Windows 10 and Office 365</li><li>
Advanced technical troubleshooting skills</li><li>
Advanced knowledge of iOS and Android operating systems</li><li>
Advanced ability and willingness to research and learn new technologies as they are introduced to the environment</li><li>
Basic knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, and VPN</li><li>
Basic knowledge of server operating systems, server tools and utilities, and server data backup and restore</li><li>
Advanced knowledge of technical analysis, implementation, configuration, and upgrading of computer hardware, software, and peripherals</li><li>
Intermediate understanding of Information Security practices and access provisioning</li><li>
Intermediate Office 365/Azure AD administrative skills</li><li>
Intermediate SCCM administrative skills</li><li>
Strong organization skills and ability to manage a constantly changing workload</li><li>
Excellent oral and written English language skills</li><li>
Minimal travel time required, 2 &ndash; 5% for the entire year</li></ul><br>
Education and Training<ul><li>
Post-Secondary Degree in Information Technology preferred</li><li>
ITIL Foundations desirable</li><li>
Technical certifications considered</li></ul><br>
Physical, Business and Safety Requirements
<ul><li>Compliance with Packers Plus Health and Safety Program</li><li>
Extended periods of sitting at a desk using a computer monitor, keyboard, and mouse</li></ul><br>
<b>
Competencies</b><br>
Packers Plus Values<ul><li>
Customer Intimacy</li><li>
Operational Excellence</li><li>
Innovation</li></ul><br>
Role Competencies<ul><li>
Action Oriented</li><li>
Analytical Thinking</li><li>
Attention to Detail</li><li>
Customer Focus</li><li>
Flexibility/Adaptability</li><li>
Interpersonal Savvy</li><li>
Problem Solving</li><li>
Teamwork</li><li>
Technical Learning</li></ul><br>
<p>
</p><p>NpYmpiFDuF</p></div>

Desktop Analyst

Anblicks

<div><div><b>Job description :</b></div>
<ul><li>3-5 Years&rsquo; Experience working as a &quot;Data Analyst&quot;</li>
<li>Expert in SQL is a must - Joins, aggregations, calculations</li>
<li>Expert in Tableau desktop and server</li>
<li>Excellent communication skills
<ul><li>Be able to communicate with stakeholders, drive meetings and gather requirements</li>
<li>Effectively convey the insights and findings in a simplified and digestible way</li>
</ul></li><li>Knowledge of Data warehouse Basics - Tables, schema, dimensional modelling
</li><li>Motivated Self learner with strong analytical skills</li></ul></div>

Tableau Developer

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