desktop support consultant

Ovation Workplace services

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Desktop Support Technician

Sira Consulting, an Inc 5000 company

<div>
 <p>
  A Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
 </p>
 <p>
  Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.
 </p>
 <p>
  Exp required- 5-8 years of exp.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Technical Proficiency:
  </strong>
  Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
 </p>
 <p>
  <strong>
   Hardware Knowledge:
  </strong>
  Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
 </p>
 <p>
  <strong>
   Software Applications:
  </strong>
  Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
 </p>
 <p>
  <strong>
   Software solutions:
  </strong>
  JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
 </p>
 <p>
  <strong>
   Ticketing and Help Desk Platforms:
  </strong>
  ServiceNow and Jira Service Management or similar tools.
 </p>
 <p>
  <strong>
   Networking Basics:
  </strong>
  Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
 </p>
 <p>
  <strong>
   Remote Desktop Support:
  </strong>
  Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
 </p>
 <p>
  <strong>
   Customer Service Skills:
  </strong>
  Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
 </p>
 <p>
  <strong>
   IT Inventory:
  </strong>
  Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
 </p>
 <p>
  <strong>
   Adaptability and Learning:
  </strong>
  Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
 </p>
 <p>
  <strong>
   Team Collaboration:
  </strong>
  Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  Minimum 5 to 7+ years of experience as a Desktop Support Engineer
 </p>
</div>


Desktop Support Specialist

JDA TSG

<div>Overview:
<div>
We have immediate opportunities for an Azure Virtual Desktop (AVD) Engineer to design, deploy, and operate enterprise-grade virtual desktop and RemoteApp solutions using Microsoft Azure Virtual Desktop, following Microsoft-supported architectures and best practices. This role is AVD-centric and focuses on host pools, session hosts, identity integration, networking, security, profile management, scaling, and operational performance. The ideal candidate has hands-on experience delivering AVD at scale and supporting customers through architecture design, migration, and steady-state operations.</div>
What You Will Do:
<ul><li>Guide customers through the planning, architecture, and adoption of Azure Virtual Desktop solutions for enterprise-scale desktop virtualization and RemoteApp delivery.</li><li>
Lead technical workshops and design sessions focused on AVD host pool strategy, session host planning, application delivery models, and end-user experience optimization.</li><li>
Advise customers on pooled and personal host pools, Windows 11 Enterprise multi-session, full desktop delivery, and RemoteApp scenarios based on workload and persona requirements.</li><li>
Provide architectural guidance across Azure compute, storage, networking, identity, and security layers to support resilient and well-governed AVD environments.</li><li>
Help customers design and operationalize FSLogix profile strategies using Azure Files or Azure NetApp Files, including performance, scalability, and profile-related troubleshooting considerations.</li><li>
Support customer migration planning from Citrix, VMware Horizon, Remote Desktop Services (RDS), and traditional physical desktop environments, including readiness assessments, workload suitability, and migration path recommendations.</li><li>
Advise on identity integration using Microsoft Entra ID, hybrid join scenarios, Active Directory, or Entra Domain Services as appropriate.</li><li>
Guide customers on securing AVD with Conditional Access, MFA, Zero Trust-aligned access controls, Microsoft Defender for Endpoint, and Azure networking controls.</li><li>
Provide recommendations for scaling plans, capacity optimization, and operational health improvements to support long-term performance and cost efficiency.</li><li>
Facilitate troubleshooting discussions across sign-in flows, session initialization, profile issues, app launch behavior, and resource contention, helping customers identify root causes and remediation paths.</li><li>
Support customers in developing automation approaches, reusable templates, and operational documentation using PowerShell, ARM/Bicep, Azure CLI, and Microsoft-native tooling.</li><li>
Collaborate with Microsoft teams, internal stakeholders, and customer contacts to ensure alignment with business goals, platform best practices, and customer success plans.</li></ul><div><b>
Key Skills &amp; Technologies</b></div><ul><li>
Virtual Desktop &amp; App Delivery: Azure Virtual Desktop, RemoteApp, pooled and personal host pools, Windows 11 Enterprise multi-session</li><li>
Profiles &amp; Storage: FSLogix, Azure Files, Azure NetApp Files</li><li>
Identity &amp; Access: Microsoft Entra ID, Hybrid Join, Active Directory, Entra Domain Services, Conditional Access, MFA</li><li>
Security &amp; Endpoint: Microsoft Defender for Endpoint, security baselines, Zero Trust access models, Intune collaboration</li><li>
Azure Infrastructure: Azure Virtual Machines, networking, subnets, NSGs, routing, storage, monitoring</li><li>
Migration &amp; Modernization: Citrix Virtual Apps and Desktops, VMware Horizon, RDS modernization, Windows 365 positioning</li><li>
Operations &amp; Automation: Azure Monitor, Log Analytics, Event Viewer, FSLogix diagnostics, PowerShell, ARM, Bicep, Azure CLI</li></ul>
Who You Are:
<ul><li>10 &ndash; 15 years of experience in virtual desktop infrastructure, endpoint modernization, or Azure infrastructure, with strong hands-on knowledge of Azure Virtual Desktop in enterprise environments.</li><li>
Experience guiding customers through AVD architecture, migration strategy, and steady-state optimization.</li><li>
Strong understanding of host pools, session hosts, FSLogix, identity-driven access, and Azure networking fundamentals.</li><li>
Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.</li><li>
Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.</li><li>
Experience with Windows 365, Intune, or infrastructure-as-code is a plus.</li></ul>
What We Offer:
<ul><li>Healthcare - Comprehensive coverage for you and your family</li><li>
Employee Assistance Program - Get support when you or your family need it with counseling and coaching</li><li>
401K with company match</li><li>
Paid time off</li><li>
Paid parental leave</li><li>
Volunteer Day Off</li><li>
Life insurance - Protect your loved ones and their future</li><li>
Business travel accident insurance</li></ul>
Posted Salary Range: USD $95,000.00 - USD $110,000.00 /Yr.</div>

Azure Virtual Desktop (AVD) Customer Engineer

University of California, Riverside

The Desktop Support Technician will be part of a team that provides a high level of technical support to students, staff and faculty and have experience in desktop service with hardware and software installation, diagnosis and repair; strong attention to detail, analytical and organizational skills with excellent written and verbal communications skills. The incubment should be customer service focused and have interpersonal skills that would enable the ability to work with the campus community in a tactful, patient and courteous manner and have demonstrated ability to work with colleagues in a higher education environment. This position will also be the technical support between Information Technology Solutions (ITS) and vendors for various hardware and software issues for campus stakeholders. The Technician must possess and apply both business and technical expertise on moderately complex aspects of various technical issues and administration of business applications, desktop hardware, point-of-sale, digital signage, smart temps, timekeeping hardware as well as any new initiatives/projects that are implemented. This position will work collaboratively with our stakeholders (students, staff, faculty) and work directly with other ITS divisions to coordinate efforts and advocate for their customer on technical issues and projects. The incumbent must be a self-starter, demonstrate good judgement in selecting methods and techniques to obtain timely solutions, be able to work with some independence and collaborate with other units across campus as needed. The Technician will be responsible for documenting system requirements and defining scopes of projects as well as participate in the implementation of projects, evaluation of user needs, and defining technical problems to help in determining solutions. Efficiently manage and perform the specification, installation, deployments and maintenance of computer hardware and software in both managed and un-managed environments. This position will also be required to monitor and triage call and ticket queues to ensure customer calls and tickets are promptly addressed to adhere to ITS SLA. The positions are classified as on-site. The full salary range for the Desktop Support Technician is $32.00 - $48.72 per hour. However, the pay scale for this position is up to $32.81 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
<br><div><div>degree</div><div>
Bachelor's degree in related area and/or equivalent experience/training.</div><div>
</div><div>
Required</div></div><div></div>
<br><ul><li><div><div>experience</div><div>
Minimum of 2 years of experience.
</div><div></div><div>
Required</div></div></li></ul><div></div>
<br><div></div><ul><li><div><div>Occasional travel for university related business meetings, conferences and/or professional development.</div><div>
required</div><div>
Required</div></div></li></ul><div></div>
<br>Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated judgment to delegate/escalate issues appropriately. Advanced skill at creating technical documentation for complex processes and applications. Working knowledge of server internals, especially as needed for troubleshooting and isolating issues. Effective skills at technical and administrative work direction. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Demonstrates problem-solving skills. General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services. Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices. Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Working knowledge of desktop and business/technical support systems.
<br><div></div><ul><li><div><div>Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.</div><div>
</div><div>
Required</div></div></li></ul><div></div>

Banner Health

<div><p><b>Primary City/State:</b></p>
Phoenix, Arizona<p></p><p><b>
Department Name:
</b></p>IT Service Delivery-Ref Lab<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
Information Technology<p></p><p>
Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!</p><p></p><p><b>
POSITION SUMMARY</b><br>
This position is primarily responsible with all aspects of deployment and technical support of desktop computers, laptops, applications, peripherals and related technologies to internal and external customers of the company. This includes installation, upgrading, troubleshooting, problem resolution, endpoint security compliance, updating data and preventative maintenance in accordance with company guidelines and procedures. This person will also troubleshoot problem areas (in person, by telephone, or via a ServiceNow ticket) in a timely and accurate fashion and provide end user assistance where required.</p><p></p><p><b>
KNOWLEDGE, SKILLS AND ABILITIES</b></p><ul><li>
Knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop, printers and laptops.</li><li>
Knowledge and understanding of software and other applications, including experience installing, configuring, and troubleshooting software on both desktop and laptops in a Windows environment.</li><li>
Knowledge of operating systems, active directory, account management, and other computing standards and best practices.</li><li>
Excellent oral and written communication skills.</li><li>
Excellent customer service skills to interact with all levels within the organization.</li><li>
Proven analytical and problem-solving abilities</li><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment</li><li>
Team oriented and skilled in working within a collaborative environment</li></ul><p></p><p><b>
MINIMUM QUALIFICATIONS</b></p><ul><li>
Associate&rsquo;s Degree in related field or two (2) years of desktop support experience.</li><li>
Demonstrated excellent oral and written communication skills.</li><li>
Demonstrated excellent customer service skills to interact with all levels within the organization.</li></ul><p></p><p><b>
PREFERRED QUALIFICATIONS</b></p><ul><li>
Experience in the healthcare industry.</li><li>
Associate&rsquo;s Degree in electronics, computer technology or related field and/or certifications in CompTIA, Networking or similar certifications.</li><li>
Additional related education and/or experience.</li></ul><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Desktop Support Analyst I

Bay Aging

<div><div><div><b>In-Person and On-site</b></div></div><div><div>
Bay Aging is seeking a full-time Desktop Support Technician to provide day-to day-local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency within the IT Support Center. Desktop Support Technician provides Break-Fix, fault diagnosis and resolution. Provide fault analysis to customer&rsquo;s various core operating systems and platforms and be able to provide support and apply desktop fault resolution for the approved application suite.
</div></div><div><div>ESSENTIAL FUNCTIONS<br>
a) Provides first/second level contact and problem resolution for customer issues.<br>
b) Works with Third Party Vendors to remediate AV issues as needed.<br>
c) Provides timely communication on issue status and resolution.<br>
d) Maintains ticket updates for all reported incidents.<br>
e) Installs, upgrades, supports and troubleshoots Windows 10 and Microsoft Office365 on new and existing desktops and laptops.<br>
f) Installs, upgrades, supports and troubleshoots for printers, computer hardware.<br>
h) Performs general preventative maintenance tasks on computers, laptops, printers.<br>
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.<br>
j) Uses diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.<br>
k) Performs other duties as assigned.<br>
<br>
DECISION MAKING<br>
Work under general supervision and performs a variety of tasks some are repetitive (e.g. user support problems, software support), some are not. Inform supervisor before any major server work which could have a wide impact on the Agency or to get approval on equipment purchase.
</div></div><div><div>KNOWLEDGE<br>
a) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual.<br>
b) Recent experience with hands-on Desktop Support.<br>
c) Knowledge of and experience troubleshooting/supporting Windows platform 10 (64bit), 0fffice 365, OneDrive.<br>
d) Advanced Hardware and software troubleshooting skills.<br>
e) Capable of providing best effort support for non-standard devices.<br>
f) Knowledge of the concepts and policy controls of Active Directory.<br>
g) Knowledge and understanding of: Devices and Telecoms.<br>
h) This position requires the ability to work in a project-based environment requiring flexibility and teamwork.<br>
</div><br>
</div><div><div>REQUIRED MINIMUM QUALIFICATIONS AND SKILLS<br>
a) Windows 10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.<br>
b) Mobile device management including Android and IOS devices, Windows PC/laptop management via Active Directory.<br>
c) Proven analytical, troubleshooting, and problem-solving skills.<br>
d) Proven ability to multi-task, effectively determine priorities and meet SLA&rsquo;s.<br>
e) Excellent communication relationship-building and internal customer service skills.<br>
f) Adaptable and flexible in a fast-changing industry and work environment.<br>
g) Willing to work off-hours and weekends when required for projects or emergency support.</div></div><div><div>
WORKING ENVIRONMENT<br>
Office-based position with minimal physical requirements (ability to lift 20lbs, walking and climbing stairs). Occasional independent travel required around the area served by Bay Aging. 30% of the essential functions of the position can be performed remotely with phone and internet access. Must possess valid driver&rsquo;s license.</div></div><div><div>
FLSA status: This is a non-exempt position.</div></div><div><div>
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.</div></div><div><div>
Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at (804) 758-2386, Ext. 1228 or mduchemin@bayaging.org.</div></div></div>

Desktop Support Technician-In-Person & On-Site

Henderson Behavioral Health

<p><b>Desktop Support Specialist</b></p><p>Minimum of High School Diploma required, Associate Degree or technical institute degree/certificate in Computer Science, Information Systems, or other IT related field coursework and/or equivalent work experience preferred. Experience with Active Directory, Windows Server and desktop Operating Systems, as well as common desktop applications. Must be able to interact professionally and effectively with all levels of personnel while providing excellent customer service. Attention to detail and excellent analytical and critical thinking skills. Excellent oral and written communication and presentation skills. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A valid Florida driver&rsquo;s license and auto insurance coverage of $10,000/$20,000/$10,000 are required.</p><p><b>Henderson Behavioral Health</b></p><p>Established in 1953, Henderson is one of the oldest, largest and most successful providers of recovery services for persons with behavioral health conditions. Henderson Behavioral Health (HBH or Henderson) provides healthcare, housing, and hope for over 22,000 persons of all ages in Mid to Southeast Florida each year. Through therapy, support services, advocacy, and housing, Henderson assists and inspires people with mental health and substance use conditions to reclaim their lives. We utilize state of the art research and evidence-based practices, combined with a wide range of support to treat the whole person. At Henderson, we pride ourselves in caring deeply about the work, the people we serve, our staff members and our community. We offer employees a wide scope of practice opportunities with ample opportunity to grow clinically and into supervisory and leadership roles. HBH invests in our team by offering competitive salaries, a comprehensive benefits package, extensive training programs, and much more. Our team of seasoned clinical leaders are dedicated to ensuring your success at HBH and to ensure you are supported and valued. At Henderson you will work at an organization that prides itself in providing the highest quality care, in a compassionate, respectful, trauma informed, equitable and caring environment.</p><p><b>***NHSC APPROVED SITE***</b></p><p>We look forward to meeting you in person!</p><p>Henderson Behavioral Health is a drug free workplace, E-Verify participant, and a Level II qualified entity.</p><p>https://info.flclearinghouse.com</p><p><b>Henderson Offers competitive salary and a comprehensive benefits package including:</b></p><ul><li>Health/Dental/Vision Insurance</li><li>STD / LTD/ Life</li><li>Flexible spending account</li><li>Comprehensive Employee Wellness Program</li><li>Generous Paid Time Off (PTO)</li><li>Holidays (9 Paid Holidays)</li><li>Employee Assistance Program</li><li>401(A) &amp; 403(B) Retirement Plans</li><li>Flexible Benefits Plan</li><li>Trainings &amp; Workshops &ndash; CPR, First Aid, CPI, MHFA and CEU&rsquo;S</li><li>Free Licensure Supervision</li><li>Culture of Diversity &amp; Inclusion</li><li>Annual Employee Recognition Program</li><li>Student Loan Forgiveness eligibility</li><li>Profit Sharing</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>How soon are you able to start?</li><li>Do you have a valid driver's license and auto insurance?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Desktop support: 2 years (Required)</li></ul><p>Work Location: In person</p>

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10000 desktop support consultant jobs Near Me

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