desktop support consultant

JDA TSG

<div>Overview:
<div>
We have immediate opportunities for an Azure Virtual Desktop (AVD) Engineer to design, deploy, and operate enterprise-grade virtual desktop and RemoteApp solutions using Microsoft Azure Virtual Desktop, following Microsoft-supported architectures and best practices. This role is AVD-centric and focuses on host pools, session hosts, identity integration, networking, security, profile management, scaling, and operational performance. The ideal candidate has hands-on experience delivering AVD at scale and supporting customers through architecture design, migration, and steady-state operations.</div>
What You Will Do:
<ul><li>Guide customers through the planning, architecture, and adoption of Azure Virtual Desktop solutions for enterprise-scale desktop virtualization and RemoteApp delivery.</li><li>
Lead technical workshops and design sessions focused on AVD host pool strategy, session host planning, application delivery models, and end-user experience optimization.</li><li>
Advise customers on pooled and personal host pools, Windows 11 Enterprise multi-session, full desktop delivery, and RemoteApp scenarios based on workload and persona requirements.</li><li>
Provide architectural guidance across Azure compute, storage, networking, identity, and security layers to support resilient and well-governed AVD environments.</li><li>
Help customers design and operationalize FSLogix profile strategies using Azure Files or Azure NetApp Files, including performance, scalability, and profile-related troubleshooting considerations.</li><li>
Support customer migration planning from Citrix, VMware Horizon, Remote Desktop Services (RDS), and traditional physical desktop environments, including readiness assessments, workload suitability, and migration path recommendations.</li><li>
Advise on identity integration using Microsoft Entra ID, hybrid join scenarios, Active Directory, or Entra Domain Services as appropriate.</li><li>
Guide customers on securing AVD with Conditional Access, MFA, Zero Trust-aligned access controls, Microsoft Defender for Endpoint, and Azure networking controls.</li><li>
Provide recommendations for scaling plans, capacity optimization, and operational health improvements to support long-term performance and cost efficiency.</li><li>
Facilitate troubleshooting discussions across sign-in flows, session initialization, profile issues, app launch behavior, and resource contention, helping customers identify root causes and remediation paths.</li><li>
Support customers in developing automation approaches, reusable templates, and operational documentation using PowerShell, ARM/Bicep, Azure CLI, and Microsoft-native tooling.</li><li>
Collaborate with Microsoft teams, internal stakeholders, and customer contacts to ensure alignment with business goals, platform best practices, and customer success plans.</li></ul><div><b>
Key Skills &amp; Technologies</b></div><ul><li>
Virtual Desktop &amp; App Delivery: Azure Virtual Desktop, RemoteApp, pooled and personal host pools, Windows 11 Enterprise multi-session</li><li>
Profiles &amp; Storage: FSLogix, Azure Files, Azure NetApp Files</li><li>
Identity &amp; Access: Microsoft Entra ID, Hybrid Join, Active Directory, Entra Domain Services, Conditional Access, MFA</li><li>
Security &amp; Endpoint: Microsoft Defender for Endpoint, security baselines, Zero Trust access models, Intune collaboration</li><li>
Azure Infrastructure: Azure Virtual Machines, networking, subnets, NSGs, routing, storage, monitoring</li><li>
Migration &amp; Modernization: Citrix Virtual Apps and Desktops, VMware Horizon, RDS modernization, Windows 365 positioning</li><li>
Operations &amp; Automation: Azure Monitor, Log Analytics, Event Viewer, FSLogix diagnostics, PowerShell, ARM, Bicep, Azure CLI</li></ul>
Who You Are:
<ul><li>10 &ndash; 15 years of experience in virtual desktop infrastructure, endpoint modernization, or Azure infrastructure, with strong hands-on knowledge of Azure Virtual Desktop in enterprise environments.</li><li>
Experience guiding customers through AVD architecture, migration strategy, and steady-state optimization.</li><li>
Strong understanding of host pools, session hosts, FSLogix, identity-driven access, and Azure networking fundamentals.</li><li>
Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.</li><li>
Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.</li><li>
Experience with Windows 365, Intune, or infrastructure-as-code is a plus.</li></ul>
What We Offer:
<ul><li>Healthcare - Comprehensive coverage for you and your family</li><li>
Employee Assistance Program - Get support when you or your family need it with counseling and coaching</li><li>
401K with company match</li><li>
Paid time off</li><li>
Paid parental leave</li><li>
Volunteer Day Off</li><li>
Life insurance - Protect your loved ones and their future</li><li>
Business travel accident insurance</li></ul>
Posted Salary Range: USD $95,000.00 - USD $110,000.00 /Yr.</div>

Azure Virtual Desktop (AVD) Customer Engineer

Advance Global IT Support

<h2>About the Role</h2><p>We are looking for a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide onsite IT support services in Madrid. The ideal candidate will have strong experience in desktop support, hardware troubleshooting, enterprise IT environments, and VIP user support.</p><p>This role requires hands-on technical expertise combined with excellent communication and problem-solving skills.</p><h2>Key Responsibilities</h2><ul><li>Provide onsite support to end-users for hardware, software, network connectivity, and peripherals</li><li>Troubleshoot and resolve incidents and service requests within SLA timelines</li><li>Perform IMAC activities (Installations, Moves, Adds, and Changes) for desktops, printers, network devices, and meeting room technology</li><li>Deliver desk-side support and orientation to end-users on hardware and software usage</li><li>Manage break/fix activities and coordinate repairs to minimize downtime</li><li>Support user connectivity to enterprise network resources</li><li>Operate walk-up support/service centers and provide face-to-face technical assistance</li><li>Perform hardware repairs, hot-swap replacements, device refresh, and system tune-ups</li><li>Assist with software installations, updates, and device compliance checks</li><li>Provide high-touch VIP support with rapid incident response and personalized assistance</li><li>Maintain communication with VIP users through phone/email support when required</li><li>Manage hardware asset inventory and ensure availability of spare devices/equipment</li><li>Support basic server/network equipment troubleshooting when needed</li></ul><h2>Required Skills &amp; Experience</h2><h3>Technical Skills</h3><ul><li>Windows OS support and troubleshooting</li><li>Microsoft 365</li><li>SCCM imaging and update deployment</li><li>Active Directory basic administration</li><li>Azure basic administration</li><li>MFA and SSO troubleshooting</li><li>ServiceNow (preferred) or other ticketing systems such as Jira, Zendesk, Zoho Desk</li><li>Hardware troubleshooting and break/fix support</li><li>Basic networking knowledge</li></ul><h2>Preferred Experience</h2><ul><li>3+ years in Desktop Support / IT Support / Field Services</li><li>Experience working in enterprise environments</li><li>Experience supporting VIP users</li><li>Experience operating walk-up support centers</li><li>Familiarity with ITSM practices and SLA-driven support</li></ul><h2>Qualifications</h2><ul><li>Bachelor’s degree in IT, Computer Science, or related field preferred</li><li>Equivalent hands-on experience will also be considered</li></ul><h2>Language Requirements</h2><ul><li>English communication skills required</li><li>Spanish or multilingual capability preferred</li></ul>

Desktop Support Engineer (On-Site Services)

SISL Global

<div>
 <p>
  <strong>
   Job Title : Desktop Support Engineer (Band III)
  </strong>
 </p>
 <p>
  <strong>
   Location : North Chicago, IL 60064
  </strong>
 </p>
 <p>
  <strong>
   Duration : Fulltime
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   &ldquo;Break Fix&rdquo; support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
  </li>
  <li>
   OEM Vendor co-ordination for faulty or new hardware requirements
  </li>
  <li>
   &ldquo;IMAC&rdquo; is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
  </li>
 </ul>
 <p>
  &ldquo;Desk Side Support&rdquo; includes all types of physical assistance required at the desk of an end user to resolve IT related issues
 </p>
 <p>
  <strong>
   In Scope:
  </strong>
 </p>
 <ul>
  <li>
   Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
  </li>
  <li>
   Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
  </li>
  <li>
   Co-ordination with OEM on Hardware/Software issues
  </li>
  <li>
   Ticket information documentation using ITSM tool.
  </li>
  <li>
   Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
  </li>
  <li>
   Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
  </li>
  <li>
   Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
  </li>
  <li>
   Hardware and software provisioning (check-in and check-out)
  </li>
  <li>
   Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
  </li>
  <li>
   Articulate technical solutions to non-technical users in simple and easy to understand terms
  </li>
  <li>
   Uplift and reimage of leaver equipment and update of asset management system/CMDB.
  </li>
  <li>
   Update of asset management system/CMDB according to Joiner Mover Leaver Process
  </li>
 </ul>
 <p>
 </p>
</div>


Desktop Support Engineer

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2><p>
A cover letter is required for consideration for this position. In order for the Career Portal system to accept a cover letter, please include a cover letter as the first page of your resume document. The cover letter should specifically address why you are interested in this position and describe specific skills and experiences you have and directly relate them to the responsibilities of, and qualification for, this position.</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
Working at the University of Michigan Institute for Social Research (ISR) means being a part of a team committed to discovery and understanding. It means working for the world's largest academic social science survey and research organization, and doing work that really matters to social science in the public interest. The Survey Research Center (SRC) is a collaborative community that conducts cutting-edge research that focus on critical societal issues such as aging, health disparities, and social networks. This position is in the Technical Services Group (TSG) within the Survey Research Operations (SRO). SRO is the operations branch of the Survey Research Center (SRC) at the ISR.</p><p>
TSG is responsible for the development and support of systems and tools used to manage survey and data collection operations including managing sample/participant lists, creating computer assisted data collection instruments, contacting participants, managing resources, reporting, and quality assurance.</p><p>
We are seeking a Desktop Support Specialist Associate to join TSG. This position provides a variety of technical support services to SRO interviewers and project teams engaged in preparing for and conducting primary data collection activities.</p><p>
This is a hybrid position, and you will be based in Ann Arbor, Michigan.</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><p>
Technical Support &amp; Troubleshooting</p><ul><li>
Provide first-tier technical support to field interviewers, the Survey Services Lab, and SRO staff.</li><li>
Respond to, diagnose, and resolve technical support tickets related to laptop systems, cell phones and applications, and other issues via telephone, email, or walk-in.</li><li>
Troubleshoot and repair laptop hardware, peripherals, and software applications on both Windows and Android operating systems.</li><li>
Provide after-hours on-call support on a rotating basis.</li><li>
Collaborate with developers, data managers, other IT staff, and departments to ensure seamless integration and support of technology.</li></ul><p>
Systems Maintenance &amp; Deployment</p><ul><li>
Install, configure, and maintain operating systems, software applications, and hardware equipment.</li><li>
Deploy new computer systems and mobile devices.</li><li>
Provide DUO and Mobile Device Management (MDM) support and administration.</li><li>
Perform routine maintenance tasks including software updates and hardware checks, and create, maintain, and deploy system images.</li><li>
Follow established IT protocols, procedures, and security guidelines in all activities.</li><li>
Provide system monitoring and reporting</li></ul><p>
Project, Training &amp; Documentation</p><ul><li>
Maintain accurate documentation of incidents, configurations, and procedural information.</li><li>
Design, implement, and report on testing plans related to custom and third-party hardware and software applications.</li><li>
Coordinate system releases of new and updated software to users and evaluate possible action plans for addressing test failures.</li><li>
Prepare advanced user instructions for handling data collection systems and application issues; assist in the development of technical documentation and specifications.</li><li>
Educate and train users on best practices, new technologies, and software tools.</li><li>
Support in-person off-hour and weekend trainings occasionally.</li><li>
Travel to remote locations when needed to support offsite trainees and field operations.</li><li>
Maintain and update web pages related to IT support and technical documentation.</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
Associate's degree in Computer Science or related field, or equivalent combination of education and experience.</li><li>
1-2 years of demonstrated experience in technical user support and customer service.</li><li>
Experience troubleshooting PC hardware, software, and connectivity problems.</li><li>
Experience supporting Windows and Android operating systems.</li><li>
Strong understanding of basic networking principles, including TCP/IP.</li><li>
Experience with enterprise tools such as Active Directory and remote support tools.</li><li>
Experience deploying and managing laptops, tablets, and smartphones.</li><li>
Experience using a help desk ticketing system.</li><li>
Excellent customer service and communication skills.</li><li>
Ability to work independently and manage multiple tasks effectively.</li><li>
Strong problem-solving skills and a proactive approach to identifying and resolving potential issues.</li><li>
Ability to work a flexible schedule, including supporting evening and weekend hours during training windows.</li><li>
Willingness and ability to travel to various remote locations for training support.</li></ul><h2 class="jobSectionHeader"><b>
Desired Qualifications*</b></h2><ul><li>
Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience .</li><li>
Two or more years' experience in technical user support/help desk environment.</li><li>
Experience with automating processes and scripting.</li><li>
Wireless infrastructure experience.</li><li>
Experience in testing complex systems and applications, such as performing regression and compatibility testing.</li><li>
Experience with administration and management of devices in MDM (Mobile Device Management) Environment.</li><li>
Experience troubleshooting in diverse environments, including resolving technical issues, even with limited connectivity.</li><li>
Experience with system monitoring via Splunk</li><li>
Experience providing project support and coordinating with project teams across different departments.</li><li>
Experience supporting remote or field-based staff.</li></ul><h2 class="jobSectionHeader"><b>
Why Work at Michigan?</b></h2><p>
Benefits at the University of Michigan: In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and eligible family members, and plan for a secure future. https://careers.umich.edu/benefits/</p><p>
Benefits include:</p><p>
Generous time off</p><p>
A retirement plan that provides two-for-one matching contributions with immediate vesting upon meeting eligibility requirements</p><p>
Many choices for comprehensive health insurance</p><p>
Life insurance</p><p>
Long-term disability coverage</p><p>
Flexible spending accounts for healthcare and dependent care expenses</p><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Work Schedule</b></h2><p>
Monday-Friday (days), with occasional on-call and weekend support as needed.</p><h2 class="jobSectionHeader"><b>
Work Locations</b></h2><p>
This position requires being on-site at the University of Michigan offices in Ann Arbor. If the project tasks assigned, job performance, and SRC policy allow, the option for a hybrid schedule including limited off-site work may be available after an initial period of orientation.</p><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
The Institute for Social Research (ISR) at the University of Michigan seeks to create a community of respect and authentic collaboration by recruiting and retaining individuals that represent a variety of voices as a reflection of our commitment to serve the people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.</p><h2 class="jobSectionHeader"><b>
Application Deadline</b></h2><p>
Institute for Social Research job openings are posted for a minimum of fourteen (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>277336</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Desktop Support Spec Assoc</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Desktop Support Spec Assoc</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Ann Arbor Campus</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Hybrid
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Inst Soc Research</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>SRO-Technical Services</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>5/07/2026 - 5/21/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$46,000.00 - $54,000.00</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Information Technology</p></div></div></div>

Desktop Support Spec Assoc

Surbana Jurong Private Limited

<div><ul><li><p><b>A global multidisciplinary consultancy with 16,500+ professionals across 40+ countries</b></p></li><li><p><b>
Delivering world-class infrastructure, buildings, and environmental solutions</b></p></li><li><p><b>
Be a part of shaping our business and driving innovation initiatives.</b></p></li></ul><p></p><p><b><br>
About SJ Group</b>:</p><p>
Surbana Jurong Group is a global consulting engineering firm renowned for technical excellence across civil, structural, and specialist disciplines. We combine world‑class engineering, digital delivery, and collaborative culture to deliver high‑performance outcomes across the built environment. Our teams work across multi‑disciplinary infrastructure and complex urban development, with a strong focus on quality, innovation, and client partnership.</p><p></p><p><b><br>
About the role</b>:</p><p>
You provide <b>hands-on and remote technical support</b> to employees, resolving issues related to hardware, software, and basic network connectivity. The goal is simple: <b>minimize downtime and keep business operations running</b>.</p><p></p><p><b><br>
Key Responsibilities</b>:</p><p></p><ul><li><p>
Provide <b>technical support</b> for desktops, laptops, printers, and mobile devices</p></li><li><p>
Install, configure, and troubleshoot <b>Windows/macOS systems</b></p></li><li><p>
Support <b>applications</b> (Microsoft Office, Outlook, Teams, business apps)</p></li><li><p>
Handle <b>user account management</b> (Active Directory, password resets)</p></li><li><p>
Manage <b>hardware issues</b> (RAM, HDD/SSD, peripherals)</p></li><li><p>
Assist with <b>network issues</b> (Wi-Fi, VPN, LAN connectivity)</p></li><li><p>
Log and track issues in <b>ITSM tools</b> (ServiceNow, Jira, etc.)</p></li><li><p>
Perform <b>software installations, updates, and patching</b></p></li><li><p>
Support <b>onboarding/offboarding</b><b> users</b></p></li></ul><p></p><p><b><br>
Education &amp; Qualification Requirements</b>:</p><ul><li><p>
BS or Diploma or degree in <b>IT / Computer Science</b></p></li><li><p>
Certifications (optional but helpful): CompTIA A+ Microsoft (MCSA / Modern Desktop) ITIL Foundation</p></li></ul><p></p><p><b><br>
Why Join SJ Group</b>?</p><p>
Join a global, multidisciplinary consultancy shaping sustainable, people-centric environments across 40+ countries. Work with world-class teams and lead impactful landscape design across the region.</p><p></p><p><b><br>
All recruitment activities go through our internal Talent Acquisition Team, and currently, this role doesn't require agency input.</b></p><p></p><p><b><br>
Please do not forward resumes directly to SJ employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.</b></p><p></p><p><b><br>
**Only shortlisted candidates will be notified**</b></p><p></p><p><br>
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!</p></div>

Desktop Support Analyst

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division</b></p></div><div><div>
Shoplogix is a fast-growing, autonomous organization delivering smart, cloud-based software solutions that improve operational performance for manufacturers worldwide. Our platform utilizes IIoT, AI, and Industry 4.0 technologies to drive plant-floor efficiency. We value curiosity, drive, transparency, and engagement as we build a world-class Smart Manufacturing vertical. Shoplogix is part of Contour Software, a subsidiary of Constellation Software Inc. (CSI), one of the largest enterprise software companies in the world with employees and customers in 100+ countries.<br>
<br>
<b>The Position</b><br>
We are looking for a Software Support Consultant (L2) for our Lahore Office. This is a hybrid role (2-3 days in-office) for a career-oriented professional who thrives on accountability, possesses excellent communication skills, and remains highly organized in a fast-paced environment.<br>
This position is responsible for providing high-level technical support, training, and troubleshooting, ensuring a professional and positive user experience for our global manufacturing clients.<br>
<br>
<b>Key Duties &amp; Responsibilities</b><br>
<ul><li><b>Active Support Operations:</b> Troubleshoot complex software and hardware issues via phone, email, and Zoom, ensuring high-speed engagement and customer satisfaction.</li><li><b>Queue Ownership:</b> Proactively manage and monitor service requests in JIRA, ensuring all tickets are resolved within established SLAs.</li><li><b>AI Productivity Transformation:</b> Actively contribute to our bottom-up AI-driven</li></ul>
productivity transformation. This includes generating ideas, validating use cases, and providing iterative feedback and testing on new AI tools to enhance team efficiency.<br>
<ul><li><b>Proactive Collaboration:</b> Communicate with the global team via MS Teams and Zoom to discuss complex problems and implement the best technical solutions.</li><li><b>Technical Research:</b> Perform root-cause analysis on suspected bugs and conduct rigorous pre-release testing to confirm code resolutions.</li><li><b>Data Integrity:</b> Analyze business system databases to identify and correct data damage or inconsistency, ensuring customer data integrity.</li><li><b>Knowledge Leadership:</b> Author and maintain Knowledge Base articles based on common technical resolutions and customer feedback.</li></ul><br>
<b>
How We Work</b><br>
Shoplogix supports mission-critical manufacturing operations globally. That means our team operates with a high standard of responsiveness and communication, whether in-office or remote.<br>
<br>
<b>As a member of this team, you can expect to:</b><br>
<ul><li>Maintain active availability on MS Teams and Zoom during your shift (1 PM - 10 PM PKT), consistent with the rest of the team.</li><li>Respond promptly to customer and colleague inquiries and provide status updates on open items without needing to be chased.</li><li>Participate in team syncs with camera on and engage actively in collaborative</li></ul>
problem-solving.<br>
<ul><li>Receive regular performance feedback and be expected to act on it quickly.</li></ul>
This is a team that holds itself to a high bar. If that resonates with you, you will fit in well here.<br>
<br>
<b>Required Qualifications &amp; Skills</b><br>
<ul><li>Experience: Minimum of 4-5+ years of experience in technical application support.</li><li>Education: Bachelor's degree (BSCS, IT, or Software Engineering) or equivalent high-level technical support experience.</li><li>Communication: Outstanding command of English (verbal and written); professional presence and clarity are essential.</li><li>Technical Aptitude: Proficiency in software and operating system troubleshooting methodologies and a keen interest in AI productivity tools.</li><li>Soft Skills: Superior customer service skills with the ability to multi-task and meet strict deadlines under pressure.</li><li>Industry Assets: Previous experience supporting manufacturing software, MES, IIoT platforms, or plant-floor applications is considered a significant asset.</li></ul><br>
<b>
Work Timings &amp; Logistics</b><br>
<ul><li>Work Shift: 9:00 AM to 6:00 PM CET (1:00 PM to 10:00 PM Pakistan Time).</li><li>Hybrid Model: Physical presence in the Lahore office is required 2-3 days per week.</li><li>Flexibility: Willing to work weekends if required by business needs</li></ul></div></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Software Support Consultant (L2)

Muller's Solutions

<div><p>M&uuml;ller&rsquo;s Solutions is seeking an experienced Power BI Consultant to join our team. In this role, you will be responsible for designing, developing, and delivering Power BI solutions that enable data-driven decision-making across the organization. You will work closely with business stakeholders to understand their needs and translate them into effective, insightful reports and dashboards. Your expertise will ensure the efficient deployment and adoption of Power BI, driving business intelligence initiatives.</p>
Responsibilities:<ul><li>
Design, build, and deploy Power BI reports and dashboards tailored to business user requirements.</li><li>
Collaborate with stakeholders to gather requirements and provide BI solutions that align with business goals.</li><li>
Develop and optimize data models and queries to ensure high performance and accuracy.</li><li>
Implement best practices for data governance, data quality, and security within Power BI projects.</li><li>
Provide training, support, and documentation to end-users and team members.</li><li>
Maintain and update existing Power BI reports and solutions to adapt to changing business needs.</li><li>
Stay current with the latest Power BI features, tools, and industry trends to continuously improve BI capabilities.</li><li>
Work closely with IT and data teams to integrate Power BI with various data sources.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
3 to 5 years of practical experience in creating Power BI reports and dashboards.</li><li>
Advanced skills in <b>DAX</b> and <b>Power Query (M Language)</b>.</li><li>
Extensive experience in <b>data modeling</b> and combining data from various sources.</li><li>
Good knowledge of <b>data visualization best practices</b>.</li><li>
Experience in publishing, managing, and maintaining reports within the <b>Power BI Service</b>.</li><li>
Capability to analyze business requirements and convert them into technical solutions.</li><li>
Strong communication abilities and experience collaborating with cross-functional teams.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related discipline.</li><li>
Demonstrated experience as a Power BI Consultant or Developer with a robust portfolio of Power BI projects.</li><li>
In-depth knowledge of Power BI Desktop, Power BI Service, DAX, Power Query, and data modeling.</li><li>
Hands-on experience with SQL and integrating Power BI with diverse data sources.</li><li>
Awareness of data governance, data quality, and security best practices.</li><li>
Excellent communication and interpersonal skills for working effectively with both technical and non-technical stakeholders.</li><li>
Strong analytical and problem-solving skills to transform business needs into efficient BI solutions.</li><li>
Ability to handle multiple projects simultaneously and meet deadlines in a fast-paced environment.</li><li>
Familiarity with other BI tools and analytics platforms is advantageous.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Microsoft certification such as <b>PL-300 (Power BI Data Analyst)</b> or equivalent.</li><li>
Experience working in enterprise environments.</li><li>
Familiarity with SQL and other data platforms is a plus.</li></ul><br>
<b>
Benefits</b><p><br>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

Power BI Consultant

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