desktop support engineer

ComTec Information Systems (IT)

<div>
 <p>
  <strong>
   Title:
  </strong>
  IT Field Services Technician/Desktop Support Engineer
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Baton Rouge, LA /
  <span>
   Hammond, LA
  </span>
 </p>
 <p>
  <strong>
   Schedule:
  </strong>
  Onsite (Travel to Onsite or nearby locations as needed)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Assist with desktop support tasks like software/hardware installs, upgrades, and basic troubleshooting.
  </li>
  <li>
   Set up, relocate, and configure workstations, desktops, and laptops.
  </li>
  <li>
   Troubleshoot and manage network or electrical cabling in tight spaces (e.g., under desks).
  </li>
  <li>
   Install print drivers, software applications, and use remote support tools.
  </li>
  <li>
   Handle ServiceNow tickets for requests and incidents.
  </li>
  <li>
   Document all tasks accurately.
  </li>
  <li>
   Support data transfers, IT asset recovery, and decommissioning.
  </li>
  <li>
   Deliver great customer service onsite.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   5+ years of experience in IT/technical support.
  </li>
  <li>
   Basic knowledge of Windows 10/11 and simple networks (LAN/WAN).
  </li>
  <li>
   Comfort working in tight spaces and lifting up to 50 lbs. for IT equipment.
  </li>
  <li>
   Strong communication skills for customers and teams.
  </li>
  <li>
   Experience with ServiceNow or any ticketing system is a plus.
  </li>
  <li>
   Willing to travel locally as needed:
  </li>
  <li>
   A+ certification is recommended but not required.
  </li>
 </ul>
</div>


Desktop Support Engineer

Acture Solutions

<div><p><b>Desktop Support Engineer</b><br>
<b>Location: Onsite Manhattan NYC</b><br>
<b>Schedule: Onsite M-F 9AM-6PM with On Call weekend rotation</b><br>
<br>
<b>Launch Your IT Career in a Role That Matters:</b></p><p>
Acture Solutions is seeking a <b>Desktop Support Engineer</b> to join our <b>on-site</b> support technical team. This role is ideal for someone with strong troubleshooting skills. If you enjoy solving IT problems, supporting staff, and ensuring critical systems run smoothly, this is a terrific opportunity to grow your IT career in a people-first environment. This role focuses heavily on Windows 11, macOS, conferencing systems, and collaboration platforms such as Google Workspace and Microsoft 365, which represent the majority of daily support activities.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Serve as the escalation point for complex Tier I/II issues, independently troubleshooting and resolving hardware, software, and network incidents (including access/authentication problems) with minimal supervision.</li><li>
Configure, deploy, and maintain endpoints and peripherals (desktops, laptops, mobile devices, printers, and classroom technology), ensuring standards, security protocols, and ITSM workflows are consistently followed.</li><li>
Perform advanced <b>Windows 11</b> troubleshooting and optimization, including OS repair, update failures, driver issues, profile corruption, and performance diagnostics; provide <b>macOS</b> endpoint support including setup, permissions, compatibility, and hardware integration.</li><li>
Support collaboration and productivity platforms including <b>Microsoft 365</b> and <b>Google Workspace</b> (account management, email/calendar, Drive/OneDrive access, and end-user support).</li><li>
Deploy and support conferencing and meeting room environments, including <b>Poly Studio/Poly Bar</b>, <b>Zoom Rooms</b>, and <b>Microsoft Teams Rooms</b>; troubleshoot AV, camera, microphone, and connectivity issues affecting hybrid meetings.</li><li>
Assist with infrastructure and lifecycle initiatives, including DNS/DHCP diagnostics, printer mapping, OS/software deployments, refresh cycles, endpoint provisioning, image updates, and patch testing, partnering with project teams as needed.</li><li>
Maintain thorough documentation of recurring issues, best practices, and all technical actions/changes; coordinate with vendors for warranty replacements and specialized equipment support; collaborate with other IT teams during rollouts and service expansions.</li></ul><p><b>
What You Bring</b></p><ul><li>
Required<ul><li><b>
Applicants must currently reside within an hour commute of NYC Midtown Manhattan. Relocation will not be considered.</b></li><li>
3 years of IT support or helpdesk experience.</li><li>
Hands-on skills with desktops, laptops, printers, and peripheral setup.</li><li>
Familiarity with Windows OS, Microsoft 365, and Google Workspace.</li><li>
Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting).</li><li>
Excellent communication skills with ability to support both technical and non-technical staff</li><li>
Strong hands-on experience with Windows 11 system configuration, troubleshooting, and recovery.</li><li>
Working knowledge of macOS endpoint support and Apple device troubleshooting.</li><li>
Experience supporting Poly conferencing systems, Zoom Rooms, and Microsoft Teams Rooms.</li><li>
Solid understanding of Google Workspace and Microsoft 365 administration and end-user support.</li><li>
Ability to diagnose and resolve AV, meeting room, and collaboration platform issues quickly and independently. (Poly-based)</li><li>
CompTIA A+ or similar foundational certification.</li></ul></li><li>
Preferred<ul><li>
CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.</li><li>
Experience supporting users in a managed service provider (MSP) environment.</li><li>
Exposure to ITIL ticket management processes or escalation workflows.</li></ul></li></ul><p><b>
Who We Are</b></p><p>
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations&mdash;including schools&mdash;to enhance operations, cybersecurity, and long-term growth through exceptional service.</p><p><b>
Why Join Acture Solutions?</b></p><p>
At Acture Solutions, we don&rsquo;t just support IT&mdash;we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.</p><p><b>
What We Offer</b></p><ul><li>
Salary range NYC: $72,000 &ndash; $110,000 (based on experience)</li><li>
Comprehensive benefits package including medical, dental, vision, 401(k), EAP, and generous paid time off</li><li>
A respectful, collaborative environment where your work has real impact</li></ul><p><b>
Ready to Get Started?</b></p><p>
If you&rsquo;re passionate about tech, love helping people and want to grow your career &mdash;apply today.</p></div><p></p>

Axiom Technologies

<div><p><b>Axiom Technologies</b> is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com</p>
<p>We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.<br>
<b>Location</b>: Shakopee, Minnesota &ndash; USA (On-site)<br>
<b>Contract Type:</b> Independent Contractor /Full Time<br>
<b>Eligibility:</b> U.S. Citizens and Green Card Holders Preferred</p>
<p><b>End User Support (EUS) Desktop Support &ndash; Level 2</b></p>
<p><b>Role Summary</b></p>
<p>The Level 2 EUS Desktop Support Analyst provides advanced technical support for end-user computing environments, resolving incidents and service requests that cannot be addressed at Level 1. This role focuses on desktop, laptop, mobile, peripheral, and collaboration technologies, with an emphasis on timely resolution, root cause analysis, and continuous service improvement. The analyst acts as an escalation point and works closely with infrastructure, security, and application teams.</p>
<p><b>Key Responsibilities</b></p>
<p><b>Technical Support &amp; Incident Resolution</b></p>
<ul><li>Provide Level 2 support for Windows and macOS desktops and laptops, including hardware, OS, and standard enterprise applications</li>
<li>Troubleshoot complex issues related to operating systems, Office 365/Microsoft 365, Outlook, Teams, VPN, printers, and peripherals</li>
<li>Resolve issues escalated from Level 1, ensuring adherence to SLAs and prioritization guidelines</li>
<li>Perform root cause analysis and document permanent fixes to reduce recurring incidents</li>
</ul>
<p><b>Device &amp; Endpoint Management</b></p>
<ul><li>Support endpoint management tools such as Microsoft Intune, SCCM/MECM, Jamf, or equivalent</li>
<li>Build, image, configure, deploy, and decommission end-user devices</li>
<li>Apply OS patches, software updates, and security configurations in accordance with IT policies</li>
</ul>
<p><b>Identity, Access &amp; Security Support</b></p>
<ul><li>Support Active Directory and Azure AD user account administration (password resets, group membership, access provisioning)</li>
<li>Assist with MFA, conditional access, and endpoint security issues</li>
<li>Ensure compliance with security, data protection, and asset management standards</li>
</ul>
<p><b>Service Management &amp; Documentation</b></p>
<ul><li>Accurately log, track, and update incidents and requests in the ITSM tool (e.g., ServiceNow)</li>
<li>Create and maintain technical documentation, KB articles, and standard operating procedures</li>
<li>Identify opportunities for automation and service improvement</li>
</ul>
<p><b>Collaboration &amp; Customer Engagement</b></p>
<ul><li>Provide professional, customer-focused support to end users both onsite and remotely</li>
<li>Coordinate with Level 3 teams, vendors, and other IT functions for issue resolution</li>
<li>Support onboarding and offboarding activities, including device setup and access provisioning</li>
</ul>
<p><b>Required Skills &amp; Qualifications</b></p>
<p><b>Technical Skills</b></p>
<ul><li>Strong experience supporting Windows 10/11 and macOS</li>
<li>Solid knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)</li>
<li>Experience with Active Directory, Azure AD, and endpoint management platforms</li>
<li>Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)</li>
<li>Hands-on troubleshooting of desktop hardware, laptops, printers, and peripherals</li>
</ul>
<p><b>Professional Skills</b></p>
<ul><li>Strong analytical and problem-solving abilities</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Customer-service mindset with attention to detail</li>
</ul>
<p><b>Experience &amp; Education</b></p>
<ul><li>2&ndash;5 years of experience in an IT Desktop Support or End User Support role</li>
<li>Associate or Bachelor&rsquo;s degree in IT, Computer Science, or equivalent experience preferred</li>
</ul>
<p><b>Certifications (Preferred)</b></p>
<ul><li>CompTIA A+, Network+, or Security+</li>
<li>Microsoft certifications (e.g., Modern Desktop Administrator Associate)</li>
<li>ITIL Foundation</li>
</ul>
<p><b>How to Apply</b></p>
<p>Interested candidates are invited to send their resumes to:<br>
   <b>careers.us@axiomtechnologies.com</b></p></div><p></p>

Desktop Support Engineer (Full Time) Shakopee , Minnesota

Ovation Workplace services

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul><p><b>
Role - Senior Desktop Support Engineer - Windows and MAC End Points
</b></p><p><b>Job Description:</b></p>
<p>
A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
</p><p>Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.</p>
<p><b>
Key Responsibilities:</b></p>
<p><b>
Technical Proficiency:</b> Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.</p>
<p><b>
Hardware Knowledge:</b> Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.</p>
<p><b>
Software Applications:</b> Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.</p>
<p><b>
Software solutions:</b><b> </b>JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory</p>
<p><b>
Ticketing and Help Desk Platforms: </b>ServiceNow and Jira Service Management or similar tools.</p>
<p><b>
Networking Basics:</b> Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.</p>
<p><b>
Remote Desktop Support:</b> Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.</p>
<p><b>
Customer Service Skills:</b> Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.</p>
<p><b>
IT Inventory:</b> Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies</p>
<p><b>
Adaptability and Learning:</b> Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.</p>
<p><b>
Team Collaboration:</b> Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.</p>
<p><b>
Experience: </b>Minimum 5 to 7+ years of experience as a Desktop Support Engineer</p></div>

Desktop Support Technician

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Metropolitan Washington Airports Authority

<div><div>Compensation Grade:</div>
S18-H<div>
Salary Range:</div>
$36.12-$52.38<div></div><div>
Opening Date:</div>
March 20, 2026<div></div><div>
Closing Date:</div>
April 4, 2026<div>
Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.</div><div></div>
As a Desktop Engineer, you will deploy and support the Airports Authority&rsquo;s enterprise desktop environment and provide Tier III support to users throughout the Airports Authority.<br>
<br>
Desktop Engineer<br>
<br>
Serves in the IT Service Delivery Division of the Office of Technology located at Washington Dulles International Airport (although may also support users at the Corporate Headquarters or Ronald Reagan Washington National Airport).<br>
<br>
Uses Microsoft System Center Configuration Manager (SCCM) to engineer the core desktop platform and infrastructure for the Microsoft Office Suite. Ensures successful integration of enterprise systems management and application systems into the enterprise desktop environment. Performs related functions.<div></div><div>
GENERAL RESPONSIBILITIES</div><div></div><div>
Supports the enterprise desktop environment, including all devices used by Airports Authority end-users.</div><div></div><div>
Installs, configures, and administers SCCM, System Center Update Publisher, Microsoft Windows Server, and Microsoft Office.</div><div></div><div>
Creates and deploys Windows desktops into the operating environment. Maintains standard configuration of golden images for deployment into the virtual desktop environment.</div><div></div><div>
Supports the process for deploying operating systems, including updating images, creating and configuring task sequences, customizing pre-installation boot images, building driver packages for multiple hardware types of operating system architectures, and configuring the User State Migration Tool.</div><div></div><div>
Creates and modifies Structure Query Language queries on an SCCM primary site.</div><div></div><div>
Installs and configures client software on computers within the enterprise desktop environment by utilizing Microsoft Group Policy, SCCM, or similar products.</div><div></div><div>
Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts.</div><div></div><div>
Creates and deploys custom client settings and establishes client setting priority level.</div><div></div><div>
Operates within ITIL framework; leverages formal change control and release processes.</div><div></div><div>
Configures and manages security roles.</div><div></div><div>
Configures, installs, and manages enterprise anti-virus system. Integrates security software programs.</div><div></div><div>
Administers the SCCM reporting website to allow staff to create customized reports and access reporting tools and functions.</div><div></div><div>
Installs and tests service packs and cumulative updates on servers and clients. Configures, installs, and administers the enterprise anti-virus system.</div><div></div><div>
Executes test lab activities and resources for hardware and software applications, including physical and virtual test environments. Automates deployment to facilitate repeated configuration; validates procedures to ensure reliability installation and configuration scripts.</div><div></div><div>
Provides Tier III IT Service Desk support to end-users to resolve technically complex problems. Works with system engineers to resolve issues using Problem Management or Root Cause Analysis.</div><div></div><div>
Identifies and gathers requirements, identifies risks, and provides recommendations to Office management to minimize/mitigate impact to continued operations of enterprise and custom developed applications.</div><div></div><div>
Performs other duties as assigned.</div><div>
QUALIFICATIONS</div><div></div><div>
Three years of progressively responsible experience in a user or system support capacity creating and deploying Windows desktops, creating and modifying Structure Query Language (SQL) queries, configuring software, and managing updates.</div><div></div><div>
Two of the three years of experience must include expert-level administration in System Center Configuration Manager (SCCM).</div><div></div><div>
One of the three years must include administering and managing test lab activities.</div><div></div><div>
Experience with SCCM infrastructure, including designing, installing, and deploying hardware and software in an enterprise desktop environment and creating, testing, and deploying custom software, update packages, driver packages, installation and deployment scripts, and Operating System task sequences.</div><div></div><div>
Skill in installing and configuring client software.</div><div></div><div>
Skill in managing User and Device collections.</div><div></div><div>
Proficiency in administering SCCM or Microsoft Endpoint Configuration Manager (MECM) and standard software platforms such as Windows Server 2016 or newer and with the ability to manage the enterprise desktop environment at an expert level.</div><div></div><div>
Proficiency in creating and maintaining standardized Windows Imaging (WIM) images in the golden image library.</div><div></div><div>
Skill in managing test lab activities of hardware and software.</div><div></div><div>
Skill in providing Tier III desktop incident support to end-users, analyzing and resolving complex technical issues, and developing and documenting standardized processes.</div><div></div><div>
Ability to make detailed analyses of data and information and make recommendations.</div><div></div><div>
Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.</div><div></div><div>
PREFERRED QUALIFICATIONS</div><div></div><div>
ITIL v3 Foundations Certification.</div><div></div><div>
EDUCATION</div><div></div><div>
A high school diploma or a Certificate of General Education Development (GED).</div><div></div><div>
CERTIFICATIONS AND LICENSES REQUIRED</div><div></div><div>
A state driver&rsquo;s license in good standing.</div><div></div><div>
ITIL v3 Foundations Certification or ability to obtain it within 180 days of receiving the final offer letter.</div><div></div><div>
NECESSARY SPECIAL FACTORS</div><div></div><div>
Operates vehicle landside and airside (requires AOA permit).</div><div></div><div>
Must be able to work and support technology users at any of the Airports Authority&rsquo;s facilities and locations.</div><div></div><div>
Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.</div><div></div><div>
Must be able to work varied schedule of days and outside of the normal 8am-5pm business hours for scheduled and emergency maintenance and upgrades.</div><div></div><div>
A background security investigation will be required for all new hires.</div><div></div><div>
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.</div></div>

Desktop Engineer

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