desktop support engineer

SISL Global

<div>
 
 
 Job Title : Desktop Support Engineer (Band III)
 
 
 
 
 Location : North Chicago, IL 60064
 
 
 
 
 Duration : Fulltime
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
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 &ldquo;Break Fix&rdquo; support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
 </li>
 <li>
 OEM Vendor co-ordination for faulty or new hardware requirements
 </li>
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 &ldquo;IMAC&rdquo; is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
 </li>
 </ul>
 
 &ldquo;Desk Side Support&rdquo; includes all types of physical assistance required at the desk of an end user to resolve IT related issues
 
 
 
 In Scope:
 
 
 <ul>
 <li>
 Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
 </li>
 <li>
 Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
 </li>
 <li>
 Co-ordination with OEM on Hardware/Software issues
 </li>
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 Ticket information documentation using ITSM tool.
 </li>
 <li>
 Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
 </li>
 <li>
 Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
 </li>
 <li>
 Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
 </li>
 <li>
 Hardware and software provisioning (check-in and check-out)
 </li>
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 Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
 </li>
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 Articulate technical solutions to non-technical users in simple and easy to understand terms
 </li>
 <li>
 Uplift and reimage of leaver equipment and update of asset management system/CMDB.
 </li>
 <li>
 Update of asset management system/CMDB according to Joiner Mover Leaver Process
 </li>
 </ul>
 
 
</div>

Desktop Support Engineer

Ceenex Global LLC

Role OverviewThe L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues. This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.Key Responsibilities<ul><li>Provide first-line support for desktops, laptops, printers, and peripheral devices</li><li>Respond to IT support tickets, calls, and emails in a timely manner</li><li>Install, configure, and troubleshoot:</li><li>Operating systems (Windows, macOS basic support)</li><li>Office applications (MS Office, Outlook, Teams, etc.)</li><li>Diagnose and resolve hardware and software issues</li><li>Assist with user account management (password resets, access issues, Active Directory basics)</li><li>Support network connectivity issues (LAN/Wi-Fi, VPN basic troubleshooting)</li><li>Set up and configure new systems for employees</li><li>Maintain IT asset inventory and documentation</li><li>Escalate complex issues to L2/L3 teams when necessary</li></ul>Required Skills<ul><li>Basic knowledge of:</li><li>Windows OS (Windows 10/11)</li><li>Microsoft Office Suite</li><li>Networking fundamentals (IP, DNS, DHCP)</li><li>Familiarity with ticketing tools (e.g., ServiceNow, Jira, Freshservice)</li><li>Understanding of Active Directory (basic user management)</li><li>Good troubleshooting and problem-solving skills</li><li>Strong communication and customer service skills</li></ul>Preferred Skills (Nice to Have)<ul><li>Basic knowledge of:</li><li>macOS or Linux</li><li>Remote desktop tools</li><li>Antivirus and endpoint security tools</li><li>IT certifications such as:</li><li>CompTIA A+</li><li>ITIL Foundation</li></ul>Experience<ul><li>0&ndash;2 years of experience in IT support / helpdesk / desktop support</li><li>Freshers with relevant training or certifications can also apply</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

L1 Desktop Support Engineer

Advance Global IT Support

<h2>About the Role</h2>We are looking for a skilled and customer-focused Desktop Support Engineer to provide onsite IT support services in Madrid. The ideal candidate will have strong experience in desktop support, hardware troubleshooting, enterprise IT environments, and VIP user support.This role requires hands-on technical expertise combined with excellent communication and problem-solving skills.<h2>Key Responsibilities</h2><ul><li>Provide onsite support to end-users for hardware, software, network connectivity, and peripherals</li><li>Troubleshoot and resolve incidents and service requests within SLA timelines</li><li>Perform IMAC activities (Installations, Moves, Adds, and Changes) for desktops, printers, network devices, and meeting room technology</li><li>Deliver desk-side support and orientation to end-users on hardware and software usage</li><li>Manage break/fix activities and coordinate repairs to minimize downtime</li><li>Support user connectivity to enterprise network resources</li><li>Operate walk-up support/service centers and provide face-to-face technical assistance</li><li>Perform hardware repairs, hot-swap replacements, device refresh, and system tune-ups</li><li>Assist with software installations, updates, and device compliance checks</li><li>Provide high-touch VIP support with rapid incident response and personalized assistance</li><li>Maintain communication with VIP users through phone/email support when required</li><li>Manage hardware asset inventory and ensure availability of spare devices/equipment</li><li>Support basic server/network equipment troubleshooting when needed</li></ul><h2>Required Skills &amp; Experience</h2><h3>Technical Skills</h3><ul><li>Windows OS support and troubleshooting</li><li>Microsoft 365</li><li>SCCM imaging and update deployment</li><li>Active Directory basic administration</li><li>Azure basic administration</li><li>MFA and SSO troubleshooting</li><li>ServiceNow (preferred) or other ticketing systems such as Jira, Zendesk, Zoho Desk</li><li>Hardware troubleshooting and break/fix support</li><li>Basic networking knowledge</li></ul><h2>Preferred Experience</h2><ul><li>3+ years in Desktop Support / IT Support / Field Services</li><li>Experience working in enterprise environments</li><li>Experience supporting VIP users</li><li>Experience operating walk-up support centers</li><li>Familiarity with ITSM practices and SLA-driven support</li></ul><h2>Qualifications</h2><ul><li>Bachelor’s degree in IT, Computer Science, or related field preferred</li><li>Equivalent hands-on experience will also be considered</li></ul><h2>Language Requirements</h2><ul><li>English communication skills required</li><li>Spanish or multilingual capability preferred</li></ul>

Desktop Support Engineer (On-Site Services)

IT Max Global

SummaryThe L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Microsoft 365 applications, Azure administration is a must to apply! Main Duties<ul><li>Troubleshooting the issues related to Server Operating System</li><li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li><li>Responding and diagnosing problems through discussion with users and supervisor</li><li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li><li>Building, deploying and maintaining standard Windows updates and application installation packages</li><li>Monitoring and managing the backups, Antivirus</li><li>Monitoring customer&rsquo;s IT infrastructure, connectivity, and availability</li><li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li><li>Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li><li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li><li>Performing other duties as assigned</li></ul>Experience, qualifications, and skills <ul><li>BS F in Computer Science or IT related field</li><li>5 to 6 years of Desktop and Server support experience</li><li>Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li><li>Microsoft Certified System Engineer (MCSE) is Mandatory</li><li>Basic network trouble shooting</li><li>General understanding of ITIL Process</li><li>Experience providing customer support for server application software in a multi-site enterprise</li><li>Excellent customer service skills, including verbal and written communication skills</li><li>Excellent organizational and troubleshooting skills</li><li>Able to handle multiple tasks in a fast-paced environment</li><li>Ability to create and maintain positive and professional business relationships with both internal associates.</li><li>Proven diagnostic problem solving and solution development capabilities required</li><li>Fluency in English is a must &amp; Tagalog</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ? </li><li>Do you have extensive hands-on experience with active directory, local exchange, group policy? </li></ul>Experience:<ul><li>desktop support : 4 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Tagalog (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Technical Support Engineer

Decoding IT Solution

Job Summary:We are looking for a skilled and proactive L2 Technical Support Engineer to join our IT team. The ideal candidate should have strong hands-on experience in desktop support, Microsoft 365, Outlook, Active Directory, and troubleshooting various software-related issues. You will be responsible for handling escalated technical issues, ensuring smooth IT operations, and providing timely resolutions.Key Responsibilities:<ul><li>Provide Level 2 technical support for hardware, software, and network-related issues.</li><li>Troubleshoot and resolve desktop/laptop issues, including OS, drivers, and applications.</li><li>Manage and support Microsoft 365 services (Exchange Online, Teams, OneDrive, etc.).</li><li>Handle Outlook configuration, troubleshooting, and email-related issues.</li><li>Administer and manage Active Directory (user accounts, groups, permissions, password resets).</li><li>Diagnose and resolve software-related issues across multiple platforms.</li><li>Support installation, configuration, and maintenance of IT systems and applications.</li><li>Escalate complex issues to L3 teams when required.</li><li>Maintain proper documentation of incidents, solutions, and processes.</li><li>Ensure adherence to SLA and IT policies.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong knowledge of Desktop Support (Windows OS, hardware troubleshooting)</li><li>Hands-on experience with Microsoft 365 &amp; Outlook</li><li>Good understanding of Active Directory (User &amp; Group Management)</li><li>Experience in software installation, troubleshooting, and support</li><li>Familiarity with ticketing tools (ServiceNow, Jira, etc.)</li><li>Basic knowledge of networking concepts (LAN/WAN, VPN)</li><li>Excellent problem-solving and communication skills</li></ul>Job Type: PermanentPay: RO350.000 - RO400.000 per monthAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Current CTC</li><li>Expected CTC</li><li>Notice Period</li></ul>Work Location: In person

Technical Support Engineer – L2

Metis International (Pvt) Ltd

About the RoleMetis is looking for a technically strong and customer-facing Support Engineer to provide remote infrastructure and desktop support to our enterprise clients based in the UK and internationally. You will be the frontline technical resource resolving issues, managing remote environments, and ensuring smooth operations for our clients &mdash; all while representing HyperNym/Metis professionally in every interaction.This role requires excellent spoken and written English, a calm and clear communication style with non-technical users, and solid hands-on skills with remote management and automation tooling.Key Responsibilities<ul><li>Provide remote desktop and infrastructure support to enterprise customers via ticketing systems, phone, and video calls</li><li>Use Ansible or similar configuration management tools (Puppet, Chef, SaltStack) to automate and manage remote environments</li><li>Troubleshoot Windows and Linux desktop/server issues remotely</li><li>Use remote desktop tools (RDP, TeamViewer, AnyDesk, Windows Admin Center) to support end users and servers</li><li>Set up and manage monitoring and alerting for client environments</li><li>Handle incident escalation, document resolutions, and maintain a knowledge base</li><li>Liaise clearly with UK-based clients and internal teams, often explaining technical issues in plain English</li><li>Follow ITIL-aligned processes for incident, change, and problem management</li><li>Participate in onboarding new clients onto support contracts</li></ul>Required Skills<ul><li>Proven experience in remote IT support or managed services (helpdesk, NOC, or similar)</li><li>Strong Hands on Microsoft office 365, sharepoint portal .</li><li>Strong windows trouble shooting .</li><li>Hands-on experience with Ansible or comparable automation/configuration management tools</li><li>Proficiency with remote access tools and Windows/Linux administration</li><li>Strong spoken and written English &mdash; this is non-negotiable, client-facing daily</li><li>Ability to work UK hours (2 PM &ndash; 11 PM PKR) consistently</li><li>Good understanding of networking basics (DNS, DHCP, VPN, firewalls)</li><li>Experience with ticketing systems (Jira, Freshdesk, Zendesk, or similar)</li></ul>Nice to Have<ul><li>Experience supporting UK or European enterprise clients</li><li>Familiarity with Azure or M365 environments</li><li>ITIL Foundation certification</li><li>Scripting skills in Bash or PowerShell</li></ul>Working ArrangementFirst 3 months fully on-site in Islamabad (probation period). After successful probation: 2 days in office, 3 days remote per week.Job Type: Full-timeWork Location: Hybrid remote in Islamabad I-10/Markaz

Infrastructure Support Engineer

JDA TSG

<div>Overview:
<div>
We have immediate opportunities for an Azure Virtual Desktop (AVD) Engineer to design, deploy, and operate enterprise-grade virtual desktop and RemoteApp solutions using Microsoft Azure Virtual Desktop, following Microsoft-supported architectures and best practices. This role is AVD-centric and focuses on host pools, session hosts, identity integration, networking, security, profile management, scaling, and operational performance. The ideal candidate has hands-on experience delivering AVD at scale and supporting customers through architecture design, migration, and steady-state operations.</div>
What You Will Do:
<ul><li>Guide customers through the planning, architecture, and adoption of Azure Virtual Desktop solutions for enterprise-scale desktop virtualization and RemoteApp delivery.</li><li>
Lead technical workshops and design sessions focused on AVD host pool strategy, session host planning, application delivery models, and end-user experience optimization.</li><li>
Advise customers on pooled and personal host pools, Windows 11 Enterprise multi-session, full desktop delivery, and RemoteApp scenarios based on workload and persona requirements.</li><li>
Provide architectural guidance across Azure compute, storage, networking, identity, and security layers to support resilient and well-governed AVD environments.</li><li>
Help customers design and operationalize FSLogix profile strategies using Azure Files or Azure NetApp Files, including performance, scalability, and profile-related troubleshooting considerations.</li><li>
Support customer migration planning from Citrix, VMware Horizon, Remote Desktop Services (RDS), and traditional physical desktop environments, including readiness assessments, workload suitability, and migration path recommendations.</li><li>
Advise on identity integration using Microsoft Entra ID, hybrid join scenarios, Active Directory, or Entra Domain Services as appropriate.</li><li>
Guide customers on securing AVD with Conditional Access, MFA, Zero Trust-aligned access controls, Microsoft Defender for Endpoint, and Azure networking controls.</li><li>
Provide recommendations for scaling plans, capacity optimization, and operational health improvements to support long-term performance and cost efficiency.</li><li>
Facilitate troubleshooting discussions across sign-in flows, session initialization, profile issues, app launch behavior, and resource contention, helping customers identify root causes and remediation paths.</li><li>
Support customers in developing automation approaches, reusable templates, and operational documentation using PowerShell, ARM/Bicep, Azure CLI, and Microsoft-native tooling.</li><li>
Collaborate with Microsoft teams, internal stakeholders, and customer contacts to ensure alignment with business goals, platform best practices, and customer success plans.</li></ul><div>
Key Skills &amp; Technologies</div><ul><li>
Virtual Desktop &amp; App Delivery: Azure Virtual Desktop, RemoteApp, pooled and personal host pools, Windows 11 Enterprise multi-session</li><li>
Profiles &amp; Storage: FSLogix, Azure Files, Azure NetApp Files</li><li>
Identity &amp; Access: Microsoft Entra ID, Hybrid Join, Active Directory, Entra Domain Services, Conditional Access, MFA</li><li>
Security &amp; Endpoint: Microsoft Defender for Endpoint, security baselines, Zero Trust access models, Intune collaboration</li><li>
Azure Infrastructure: Azure Virtual Machines, networking, subnets, NSGs, routing, storage, monitoring</li><li>
Migration &amp; Modernization: Citrix Virtual Apps and Desktops, VMware Horizon, RDS modernization, Windows 365 positioning</li><li>
Operations &amp; Automation: Azure Monitor, Log Analytics, Event Viewer, FSLogix diagnostics, PowerShell, ARM, Bicep, Azure CLI</li></ul>
Who You Are:
<ul><li>10 &ndash; 15 years of experience in virtual desktop infrastructure, endpoint modernization, or Azure infrastructure, with strong hands-on knowledge of Azure Virtual Desktop in enterprise environments.</li><li>
Experience guiding customers through AVD architecture, migration strategy, and steady-state optimization.</li><li>
Strong understanding of host pools, session hosts, FSLogix, identity-driven access, and Azure networking fundamentals.</li><li>
Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.</li><li>
Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.</li><li>
Experience with Windows 365, Intune, or infrastructure-as-code is a plus.</li></ul>
What We Offer:
<ul><li>Healthcare - Comprehensive coverage for you and your family</li><li>
Employee Assistance Program - Get support when you or your family need it with counseling and coaching</li><li>
401K with company match</li><li>
Paid time off</li><li>
Paid parental leave</li><li>
Volunteer Day Off</li><li>
Life insurance - Protect your loved ones and their future</li><li>
Business travel accident insurance</li></ul>
Posted Salary Range: USD $95,000.00 - USD $110,000.00 /Yr.</div>

Azure Virtual Desktop (AVD) Customer Engineer

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