desktop support engineer

Advance Global IT Support

Objective: The End User Computing (Desktop Support Engineer) L1 is responsible for providing efficient and reliable onsite desk-side support for end-users. The role involves managing and resolving incidents related to desktop devices, ensuring smooth hardware and software functioning, and delivering excellent customer service throughout the entire lifecycle of the devices. The objective is to maintain a highly functional and secure desktop environment, meeting the IT requirements of the organization. Responsibilities: ● Provideonsite desk-side support, with 2-3 years of experience in this field.● Possessknowledge and experience in Windows 10 and Office 365. ● Handleincidents related to desktop devices (hardware, software, and connectivity) and ensure their resolution. ● ManageIMAC(Install, Move, Add, Change) and desk-side support services. ● Performbreak-fix services for laptops and desktops, both hardware and software. ● Providesupport and maintenance for standard hardware, software, and office applications on desktop devices throughout their lifecycle. ● Supporttheconfiguration, installation, and management of desktop devices, including patch updates, hardware replacements, and remote management using appropriate tools. ● Familiarity with service management tools such as ServiceNow. ● Proficient in EUC tools, remote support tools, Microsoft Office, and Outlook. ● Preferably have knowledge of Lync, VPN, and mobile device support. ● Ensureproperinstallation of desktop images on each device. ● AnalyzeService Desk calls and incident data to identify user training needs and automation opportunities. ● Monitorsecurity profiles and antivirus software on all desktop devices, taking appropriate action to address non-compliance. ● ProvideVIPsupport for desk-side issues as per the contract and act as the point of contact for IT-related matters in the absence of other IT support teams. ● Familiarity with ITIL processes, including incident, change, problem, and service request management, as well as spare and buffer stock management. ● Desirable skills include knowledge of Active Directory, smart hands and feet support, and supporting MAC devices and tablets

End User Computing (Desktop Support Engineer) L1

IT Max Global

SummaryThe L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Microsoft 365 applications is a must to apply! Main Duties<ul><li>Troubleshooting the issues related to Server Operating System</li><li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li><li>Responding and diagnosing problems through discussion with users and supervisor</li><li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li><li>Building, deploying and maintaining standard Windows updates and application installation packages</li><li>Monitoring and managing the backups, Antivirus</li><li>Monitoring customer&rsquo;s IT infrastructure, connectivity, and availability</li><li>Monitoring and managing the Microsoft 365 applications</li><li>Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li><li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li><li>Performing other duties as assigned</li></ul>Experience, qualifications, and skills <ul><li>BS F in Computer Science or IT related field</li><li>5 to 6 years of Desktop and Server support experience</li><li>Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li><li>Basic network trouble shooting</li><li>General understanding of ITIL Process</li><li>Experience providing customer support for server application software in a multi-site enterprise</li><li>Excellent customer service skills, including verbal and written communication skills</li><li>Excellent organizational and troubleshooting skills</li><li>Able to handle multiple tasks in a fast-paced environment</li><li>Ability to create and maintain positive and professional business relationships with both internal associates.</li><li>Proven diagnostic problem solving and solution development capabilities required</li><li>Fluency in English is a must &amp; Tagalog</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ? </li><li>Do you have extensive hands-on experience with active directory, local exchange, group policy? </li></ul>Experience:<ul><li>desktop support : 4 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Tagalog (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Technical Support Engineer

Echopath

<div>About Us:

Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States. Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become our clients&rsquo; trusted partners in IT. 


At Echopath, we don't just talk about our four core values&ndash;we live them every day: 
<ul>
<li>Be Compassionate 
</li>
<li>Exhibit no drama 
</li>
<li>Own it! 
</li>
<li>Achieve Lifelong Learning</li> 
</ul>
If you're looking to join a team that values people as much as performance, Echopath might be your next home. 
Job Summary:

We're seeking a client-facing IT Support Engineer to join our Tier 2 team, delivering hands-on desktop and system deployment services while providing dedicated technical support to our valued clients. As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients. 
Qualified candidates will have a passion for exceeding expectations, strong communication skills, and a consistent professional manner and experience providing front-line assistance to clients both remotely and in person. You'll troubleshoot advanced issues, deploy solutions, and collaborate with other engineers to ensure seamless service delivery. 
Requirements:
<ul>
<li>3-5 years of experience in IT support, preferably in an MSP environment 
</li>
<li>Strong knowledge of Windows Server, Active Directory, and Office 365</li>
<li>Familiarity with cloud platforms (Azure, AWS)</li>
<li>Experience with RMM tools and ticketing systems (e.g., ConnectWise, Datto)</li>
<li>Excellent communication and customer service skills 
</li>
<li>Ability to confidently use tools like ping, tracert, nslookup, and netstat</li>
<li>Competent knowledge of local and wide area networks, switches, routers, and network topologies</li>
<li>Experience with common VPN types and configurations</li>
<li>Understanding of the OSI model, IP addressing, subnetting, and routing concepts 
</li>
<li>Collaboration skills</li>
<li>Critical thinking/root cause analysis</li>
<li>Accountability</li>
<li>Adaptability</li>
<li>Attention to detail</li>
<li>Degree in IT or related skills and/or comparable work experience</li>
<li>Relevant certifications (CompTIA Network+, Microsoft, Cisco) are a plus</li></ul> 


Responsibilities:
<ul>
<li>Serve as an escalation point for Tier 1 engineers</li>
<li>Respond to and resolve escalated tickets from Tier 1 support</li>
<li>Provide remote and onsite support to customers, ensuring minimal downtime and disruption</li>
<li>Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while providing our customers with a friendly and helpful experience</li>
<li>Participate in recurring operational tasks such as patch management, antivirus/EDR monitoring, and backup validation</li>
<li>Troubleshoot and resolve issues with Windows workstations, servers, Office 365/Microsoft 365, Active Directory, Exchange, VPNs, backups, firewalls, and endpoint security solutions 
</li>
<li>Document solutions and contribute to process improvement by sharing knowledge with peers</li>
<li>Assist with onboarding new clients and deploying infrastructure</li>
<li>Escalate issues not resolvable via knowledge base to Tier 3, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)</li>
<li>Maintain a strong customer service focus by communicating clearly, setting expectations, and providing timely updates</li>
<li>Participate in on-call rotation and occasional after-hours support</li></ul> 


What We Offer:

At Echopath, we believe that great work starts with a great environment. We're proud to offer a competitive benefits package and a culture that supports your growth&ndash;both professionally and personally.
<ul>
<li>Competitive salary</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Hybrid work</li>
<li>Generous PTO and paid holidays</li>
<li>Flexible Spending Account (FSA)</li>
<li>100% employer-paid basic term life &amp; AD&amp;D insurance</li>
<li>Ongoing training and certification support</li>
<li>A collaborative, tech-forward culture</li>
<li>Flexibility and support to help you thrive&ndash;personally and professionally</li></ul></div>

Tier 2 Support Engineer

Qode

<div>Desktop Support Technician (Contract)
Location: Tampa, FL
Work Arrangement: 100% Onsite
Schedule: Monday&ndash;Friday, 8:00 AM &ndash; 4:30 PM (1st shift)
Contract Length: Until the end of 2026 (possible end of January 2027)
Hourly Pay Rate: $23/hr.-$26/hr.
Overtime: As needed 
Summary
We are seeking a highly motivated Desktop Support Technician to join a fast‑paced healthcare environment in Tampa, FL. This is a fully onsite contract role supporting end users in a hospital setting. The ideal candidate will have strong technical troubleshooting skills, excellent time management, and the ability to work independently while providing high‑quality support in a clinical environment. 
Responsibilities<ul><li>
Provide desktop and technical support to end users in a hospital setting</li><li>
Support Active Directory functions, including user account management and troubleshooting</li><li>
Perform PC imaging, deployment, and hardware/software rollouts</li><li>
Utilize SCCM for system management, deployments, and updates</li><li>
Troubleshoot Microsoft Office and other standard enterprise applications</li><li>
Manage and organize workstation cabling and cable management</li><li>
Respond to service requests and incidents in a fast‑paced environment</li><li>
Prioritize tickets effectively while meeting SLA and time management expectations</li><li>
Maintain professionalism and adhere to hospital policies and procedures</li><li>
Work collaboratively with IT teams while remaining self‑directed</li></ul> 
Requirements<ul><li>
3&ndash;5 years of hands‑on desktop support experience</li><li>
Experience working with:</li><li>
Active Directory (AD)</li><li>
SCCM</li><li>
PC imaging and deployments</li><li>
Microsoft Office</li><li>
Strong understanding of hardware, software, and peripheral troubleshooting</li><li>
Ability to work in a hospital / healthcare environment</li><li>
Excellent time management and organizational skills</li><li>
Self‑motivated, dependable, and willing to take initiative</li><li>
Comfortable working in a fast‑paced, fully onsite setting</li><li>
Willingness to work overtime as needed</li></ul></div>

Desktop Support Technician

Asian American Health Coalition of the Greater Houston Area

<div>Description:

POSITION TITLE: Desktop Support Technician - I
LOCATION: HOPE Clinic - Alief
REPORTS TO: CIO
EDUCATION: High School diploma or GED; Associates degree in computer science, information systems or related field preferred.
WORK EXPERIENCE: Minimum 2 years of relevant work experience or in an information technology role.
SALARY RANGE: Starting at $18/hour, DOE
FLSA STATUS: Hourly, non-exempt
POSITION TYPE: Full-time
LANGUAGE: English; Bilingual is a plus!
HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
JOB SUMMARY:
The primary responsibility of the Desktop Support Technician I is to support daily technical operations at HOPE Clinic. This position will be responsible for supporting desktop hardware, updating system hardware and software, troubleshooting system errors, and assisting team members in supporting all data security and optimization.
MAJOR DUTIES &amp; RESPONSIBILITIES:<ul><li>
Install and configure computer hardware, operating systems, and applications;</li><li>
Physically install computers and peripherals at employee desks, including moving employees when necessary;</li><li>
Monitor and maintain computer systems;</li><li>
Answer and resolve employee issues via telephone, email, Microsoft Teams or in-person</li><li>
Troubleshoot system problems and diagnose and solve hardware or software faults;</li><li>
Replace computer parts as required;</li><li>
Provide support, including procedural documentation and relevant reports;</li><li>
Follow diagrams and written instructions to repair a fault or set up a system;</li><li>
Support the roll-out of new applications;</li><li>
Set up new users' accounts and profiles and deal with password issues;</li><li>
Prioritize job responsibilities to ensure that tasks get completed promptly;</li><li>
Establish a good working relationship with other employees and outside vendors;</li><li>
Complete annual training programs within the required timeframe and regularly attend staff meetings;</li><li>
Maintain the strictest confidentiality;</li><li>
Comply with all State, Federal, and professional regulations as well as company and departmental rules, policies, and procedural manuals;</li><li>
Perform other duties as assigned to support HOPE Clinic&rsquo;s Mission, Vision, and Values.</li></ul>
Requirements:

QUALIFICATION REQUIREMENTS:<ul><li>
Previous experience in a medical office setting and/or experience with an Electronic Medical Records system a plus;</li><li>
Customer service driven;</li><li>
Excellent organization and time management skills along with excellent oral and written communication skills;</li><li>
Strong team player;</li><li>
Ability to learn quickly, build and maintain long-term relationships and work with minimal supervision;</li><li>
Strong written and verbal communication skills; strong analytical, organizational, and time management skills required;</li></ul>
EDUCATION and/or EXPERIENCE:
Associate or Bachelor&rsquo;s Degree preferred (or equivalent experience or certifications).
OTHER SKILLS and ABILITIES:<ul><li>
Bilingual (Vietnamese, Chinese, Arabic, Spanish and/or any other language with English) is preferred.</li><li>
Above average skills in language ability as well as public speaking and writing.</li><li>
Must have good transportation and a valid Texas Driver&rsquo;s license.</li></ul></div>

Desktop Support Technician - I

Oneida Innovations Group

<div>
 
 Summary:
 
 The Desktop Support Specialist's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.
 
 
 Shift: Swing 4pm-12:30am
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Effectively works with end users to identify and deliver required PC service levels.
 </li>
 <li>
 Continually provides training and support to end users and staff on computer operation and other issues.
 </li>
 <li>
 Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
 </li>
 <li>
 Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
 </li>
 <li>
 Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
 </li>
 <li>
 Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
 </li>
 <li>
 Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
 </li>
 <li>
 Monitors and tests PC performance, and provides PC performance statistics and reports.
 </li>
 <li>
 Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
 </li>
 <li>
 Accurately documents instances of hardware failure, repair, installation, and removal.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.
 </li>
 <li>
 Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
 </li>
 <li>
 Microsoft Certified Professional (MCP), CompTIA A+ and/or, other related technical certification preferred.
 </li>
 <li>
 Excellent technical knowledge of network and PC hardware.
 </li>
 <li>
 Must have hands-on hardware troubleshooting experience.
 </li>
 <li>
 Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
 </li>
 <li>
 On-call availability
 
 
 </li>
 </ul>
 Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Desktop Support Specialist

ATHENS MICRO

Athens Micro is looking for a sharp, career-minded individual with strong Microsoft Windows experience and a desire to be a productive, long-term part of a winning team. This new team member will be responsible for supporting, and troubleshooting desktop and notebook PCs for business clients. Continuing education and active pursuit of new certifications are encouraged and rewarded. Traveling in greater Athens area is required. Advancement opportunities are excellent.
 
The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client’s needs. Attention to Details means we strive for perfection in all that we do.
 
We hire, fire, review, reward, and recognize our teammates based on core values, so it’s important that you share these values in order to be part of our team.
 
CompTIA A+ and Microsoft certifications are a plus. CompTIA A+ will be required within 90 days of employment. A Microsoft certification with a focus on Office 365 will be required within 180 days of employment.
 
This is a full time position.

IT Desktop Engineer

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