desktop support engineer

Source Code

<div><div><div>We are an MSP Mentor Top 100 company looking for an experienced Desktop Support Engineer to join our Service Desk team. The successful candidate is a disciplined, self-motivated engineer who enjoys working with people as much as he or she enjoys working with technology, servers and applications.</div>
<div></div><div>Responsibilities</div>
<ul><li>IT Support relating to technical issues involving Microsoft&rsquo;s core business applications and operating systems</li>
<li>Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li>
<li>Remote access solution implementation and support: VPN, Terminal Services, and Citrix</li>
<li>System documentation maintenance and review in ConnectWise</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages</li>
<li>Escalate service requests that require Escalation Specialist level support</li>
<li>Taking support calls live for immediate triage</li>
<li>Participates in on-call rotation as scheduled</li>
</ul><div>Skills Desired</div>
<ul><li>3 years or more of IT experience in a support role.</li>
<li>Strong oral and written communication skills.</li>
<li>Ability to switch tasks frequently.</li>
<li>Solid network troubleshooting skills- TCP/IP concepts and LAN/WAN issues</li>
<li>Microsoft certifications a significant advantage.</li>
<li>Knowledge in all supported Microsoft Operating Systems (Windows 7,8, 8.1 and 10, Server 2008-2016) and Office products.</li>
<li>Experience with Office 365 administration</li>
<li>Experience with Windows Active Directory (User and Group Creation &amp; Administration, GPOs.)</li>
<li>Functional knowledge of Microsoft Exchange on premise and cloud</li>
<li>Experience troubleshooting issues related to DHCP &amp; DNS</li>
<li>Ability to troubleshoot and resolve issues related to local and network printing.</li>
<li>Strong Mobile device experience in relation to setup and email configuration.</li>
<li>Experience with AV and AntiMalware products including ESET, MalwareBytes, Symantec, AVG and others</li>
<li>Experience with Sonicwall firewalls a plus.</li>
<li>Experience with Cisco ASA Firewalls and switches a plus.</li>
<li>Experience with Connectwise and Kaseya a significant advantage.</li>
<li>Apple experience is a desirable but not required</li>
<li>This is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long term disability insurance, and 401K programs.</li>
<li>Location: Remote</li>
</ul><div>Please note that this position will be dedicated to working with customers operating under U.S. export control rules (including ITAR). As a result, this position may include access to technology and/or software source code that is subject to U.S. export controls, including restrictions on who may have access. The Company may choose not to apply, or may be unable to apply, for a license as to any applicants whose access to export-controlled technology or software source code may require authorization. Accordingly, you will be required to provide information regarding your citizenship and immigration status that is relevant for determining whether you could work in the position without a license authorizing your access, and we may decline to proceed with any applicant whose ability to fill the position would depend on such a license.</div>
<div><div><div> 
Integrated IT is an Equal Opportunity Employer. Comark does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</div>
<div></div><div>Integrated IT participates in E-Verify and will provide the federal government with Form I-9 information to confirm that employees are authorized to work in the U.S.</div></div></div></div></div>

Desktop Support Engineer

The Wonderful Company LLC

<div>Company Description 
You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we&rsquo;re all Wonderful &ndash; and we have a great opportunity for a Desktop Support Engineer I. We&rsquo;re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.
The Desktop Support Engineer is a key member of our IT team, serving as the front-line support for employees across the business, including remote users. In this role, you&rsquo;ll combine strong technical skills with excellent customer service to troubleshoot issues, keep systems running smoothly, and ensure our teams have the technology support they need to do their best work.
This position will be based at our West Los Angeles, CA office and working 5 days per week in the office. 
Job Description 
Responsibilities include, but are not limited to, the following. Other duties may be assigned.<ul><li>
Install, configure, and troubleshoot software applications, including antivirus, firewall, and anti-spyware solutions</li><li>
Configure, troubleshoot, and repair information systems hardware to ensure reliable operation of computers and related equipment across the organization</li><li>
Diagnose and resolve hardware failures; coordinate with vendors for repairs and replacements as needed</li><li>
Perform computer moves, adds, and changes (MACs)</li><li>
Reload and image operating systems</li><li>
Install and configure software in accordance with The Wonderful Company&rsquo;s information systems policies and procedures</li><li>
Assist with network administration tasks, including new user setup and removal, Active Directory moves, adds, and changes, and general Windows troubleshooting</li><li>
Provide printer support, including setup, moves, configuration changes, and toner/ink supply management</li><li>
Support mobile device management (MDM)</li><li>
Troubleshoot, configure, and support handheld barcode scanners</li><li>
Serve as the primary point of contact for helpdesk calls</li><li>
Serve as the primary point of contact for chat-based technical support</li></ul> 

Qualifications 
<ul><li>
Associate's degree or degree from technical trade school, plus 1-2 years of experience in related field, or an equivalent combination of education and experience</li><li>
A+ Certification preferred</li><li>
Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.</li><li>
Experience with Oracle systems is a plus</li><li>
Strong interpersonal skills with the ability to interact and communicate with employees at all levels</li><li>
Sensitivity to cultural and bilingual considerations in a diverse work environment</li><li>
Superior customer service skills with a user-focused mindset</li><li>
Excellent written and verbal communication skills</li><li>
Strong organizational and time management abilities</li><li>
Ability to work independently, think creatively, and perform effectively under pressure and tight timelines</li></ul>
Pay Range: $25.50 - $28.00 an hour. Final compensation will be dependent upon skills &amp; experience. 
Additional Information 
<ul><li>
Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:<ul><li>
24/7 online physician consultations</li><li>
virtual mental health resources</li><li>
life coaching</li><li>
engaging employee community groups</li><li>
cash rewards for healthy habits and fitness reimbursements</li><li>
library of on-demand fitness videos</li></ul></li><li>
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.</li><li>
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.</li><li>
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.</li><li>
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.</li><li>
Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California&rsquo;s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE&rsquo;s &ldquo;100 Companies That Care&rdquo; list and was named one of Fortune magazine&rsquo;s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.</li><li>
Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.</li></ul>
Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company&rsquo;s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company&rsquo;s market share: Wonderful Pistachios&reg; is America&rsquo;s No. 1 tree nut and America&rsquo;s fastest-growing snack; Wonderful&reg; Halos&reg; is the No. 1 mandarin orange in America; POM Wonderful&reg; is the No. 1 100% pomegranate brand in America; FIJI&reg; Water is America&rsquo;s No. 1 premium imported bottled water brand; JUSTIN&reg; Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora&reg; is the world&rsquo;s leading floral delivery service.
The Wonderful Company&rsquo;s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California&rsquo;s Central Valley. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
#LI-JB1<div></div>
EEO is the law - click here for more information</div>

Desktop Support Engineer I

EMSTEEL Group

<div>
 
 
 Position:
 
 IT Desktop Engineer (Emirati Talent)
 
 
 
 Location:
 
 Musaffah, Abu Dhabi &ndash; UAE
 
 
 
 Type:
 
 Full-time
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The
 
 IT Desktop Engineer
 
 provides technical support to end-users, ensuring the smooth operation of desktop systems and contributing to overall IT efficiency. This role delivers support to both on-site and remote users while ensuring compliance with IT policies and company standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide timely and effective support for desktop hardware, software, and peripherals.
 </li>
 <li>
 Diagnose, troubleshoot, and resolve technical issues to minimize user downtime.
 </li>
 <li>
 Configure, install, and maintain desktop devices, including PCs, monitors, printers, and other peripherals.
 </li>
 <li>
 Guide users on software and hardware usage to enhance productivity.
 </li>
 <li>
 Deliver remote technical support to off-site employees.
 </li>
 <li>
 Monitor and optimize desktop performance through proactive maintenance.
 </li>
 <li>
 Conduct root cause analysis of recurring issues and implement preventive solutions.
 </li>
 <li>
 Document support activities, solutions, and best practices to build a knowledge base.
 </li>
 <li>
 Collaborate with team members, participate in knowledge-sharing sessions, and contribute to training initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or a related field.
 </li>
 <li>
 Microsoft Certifications and System Administration credentials.
 </li>
 <li>
 Technical Support Fundamentals knowledge.
 </li>
 <li>
 Minimum 4 years of experience in Desktop Support or related roles.
 </li>
 <li>
 Proficiency in English (essential); Arabic (preferred).
 </li>
 </ul>
 
 
</div>

IT Desktop Engineer (UAEN)

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is seeking a skilled and detail-oriented Desktop Engineer to join our IT support team in Dubai. This role is ideal for a technically proficient professional who can ensure smooth functioning of desktop systems, provide timely technical support, and maintain IT infrastructure within a fast-paced consultancy environment.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktops, laptops, printers, and peripheral devices.</li>
<li>Provide technical support for hardware and software issues.</li>
<li>Troubleshoot system errors and resolve user-related IT problems.</li>
<li>Manage operating system installations, updates, and patches.</li>
<li>Configure and manage user accounts, email setups, and access permissions.</li>
<li>Ensure data backup and system security protocols are followed.</li>
<li>Maintain IT inventory and update asset management records.</li>
<li>Coordinate with network and system administrators for issue resolution.</li>
<li>Provide user training and support for IT tools and applications.</li>
</ul>
Requirements:
<ul>
<li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in desktop support or IT helpdesk roles.</li>
<li>Strong knowledge of Windows operating systems and desktop troubleshooting.</li>
<li>Familiarity with hardware maintenance and software installations.</li>
<li>Experience with antivirus systems and data backup solutions.</li>
<li>Good problem-solving and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong technical troubleshooting skills</li>
<li>Attention to detail and system accuracy</li>
<li>Ability to manage multiple support requests efficiently</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Zapegg Tax Consultant, reliable IT support is essential for ensuring smooth daily operations. This Desktop Engineer position in Dubai offers an excellent opportunity to grow your technical career while contributing to a professional and well-structured consultancy environment.</div>

Desktop Engineer

Sira Consulting, an Inc 5000 company

<div>
 
 A Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
 
 
 Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.
 
 
 Exp required- 5-8 years of exp.
 
 
 
 Key Responsibilities:
 
 
 
 
 Technical Proficiency:
 
 Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
 
 
 
 Hardware Knowledge:
 
 Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
 
 
 
 Software Applications:
 
 Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
 
 
 
 Software solutions:
 
 JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
 
 
 
 Ticketing and Help Desk Platforms:
 
 ServiceNow and Jira Service Management or similar tools.
 
 
 
 Networking Basics:
 
 Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
 
 
 
 Remote Desktop Support:
 
 Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
 
 
 
 Customer Service Skills:
 
 Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
 
 
 
 IT Inventory:
 
 Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
 
 
 
 Adaptability and Learning:
 
 Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
 
 
 
 Team Collaboration:
 
 Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
 
 
 
 Experience:
 
 Minimum 5 to 7+ years of experience as a Desktop Support Engineer
 
</div>

Desktop Support Specialist

Ovation Workplace services

<div>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.
<ul><li>
Provide first/second level contact and problem resolution for customer issues. 
b)Work with Third Party Vendors to remediate complex AV issues as needed. 
c)Provide timely communication on issue status and resolution. 
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Desktop Support Technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer

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