desktop support engineer

Hibrant Ltd

We are seeking an experienced L3 Desktop Support Engineer to provide advanced technical support and resolve complex IT issues for end-users. The ideal candidate will have strong troubleshooting skills, the ability to lead escalations, and ensure smooth IT operations across the organization.Key Responsibilities:<ul><li>Act as the escalation point for Level 1 and Level 2 support teams.</li><li>Diagnose and resolve advanced hardware, software, and network issues.</li><li>Perform system upgrades, patch management, and desktop imaging.</li><li>Manage Active Directory, Exchange, M365, and endpoint security tools.</li><li>Provide executive support and ensure minimal downtime.</li><li>Document technical procedures, solutions, and best practices.</li><li>Collaborate with cross-functional IT teams for project implementations.</li><li>Ensure compliance with IT security policies and standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (preferred).</li><li>Minimum 5+ years of experience in desktop/end-user support, with at least 2 years in L3 support.</li><li>Strong knowledge of Windows OS, macOS, Office 365, Active Directory, and SCCM/Intune.</li><li>Experience with ITSM tools (ServiceNow, Remedy, etc.).</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and customer service abilities.</li><li>Ability to work independently and handle escalations.</li></ul>Additional Requirements:<ul><li>Valid Driving License (mandatory).</li><li>Valid Work Permit for UAE.</li></ul>Job Type: Contract Contract length: 12 monthsPay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>What is the expiry date of your Emirates ID or Work Permit?</li><li>Do you have a UAE driving licence?</li></ul>

L3 Desktop Support Engineer

We are seeking an experienced L3 Desktop Support Engineer to provide advanced technical support and resolve complex IT issues for end-users. The ideal candidate will have strong troubleshooting skills, the ability to lead escalations, and ensure smooth IT operations across the organization.Key Responsibilities:<ul><li>Act as the escalation point for Level 1 and Level 2 support teams.</li><li>Diagnose and resolve advanced hardware, software, and network issues.</li><li>Perform system upgrades, patch management, and desktop imaging.</li><li>Manage Active Directory, Exchange, M365, and endpoint security tools.</li><li>Provide executive support and ensure minimal downtime.</li><li>Document technical procedures, solutions, and best practices.</li><li>Collaborate with cross-functional IT teams for project implementations.</li><li>Ensure compliance with IT security policies and standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (preferred).</li><li>Minimum 5+ years of experience in desktop/end-user support, with at least 2 years in L3 support.</li><li>Strong knowledge of Windows OS, macOS, Office 365, Active Directory, and SCCM/Intune.</li><li>Experience with ITSM tools (ServiceNow, Remedy, etc.).</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and customer service abilities.</li><li>Ability to work independently and handle escalations.</li></ul>Additional Requirements:<ul><li>Valid Driving License (mandatory).</li><li>Valid Work Permit for UAE.</li></ul>Job Type: Contract Contract length: 12 monthsPay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you have a UAE driving licence?</li><li>What is the expiry date of your Emirates ID or Work Permit?</li></ul>

NTT DATA

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA 
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction. 
 
Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. 
 
You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. 
 
Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.</div><div> 

To thrive in this role, you need to have:<ul><li>
Moderate-level experience in managed services roles handling cross-technology infrastructure.</li><li>
Knowledge of ticketing tools, preferably ServiceNow.</li><li>
Familiarity with ITIL processes and experience working with vendors and third parties.</li><li>
Proficiency in planning activities and projects, taking changing circumstances into account.</li><li>
Ability to work longer hours when necessary and adapt to changing circumstances with ease.</li><li>
Proven ability to communicate effectively and work across different cultures and social groups.</li><li>
Positive outlook and ability to work well under pressure.</li><li>
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.</li><li>
Bachelor's degree in IT/Computing or equivalent work experience.</li></ul></div>
Workplace type:
On-site Working
About NTT DATA 
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.</div>

Desktop Support Engineer (L2)

Giesecke+Devrient

<div>
 G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.
 
 
 The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?
 
 
 
 Scope and Purpose:
 
 
 
 <ul>
 <li>
 Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
 </li>
 <li>
 Maintain and monitor all desk devices health.
 </li>
 <li>
 Maintain and manage Voice over IP system.
 </li>
 <li>
 Maintain IT assets.
 
 
 
 </li>
 </ul>
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Manage the end point devises (PC, Laptop, IP devises, etc.&hellip;.) MBCC facility in Dammam.
 </li>
 <li>
 Support end point hardware and software for employees and customers.
 </li>
 <li>
 End point image creation deployment and maintenance.
 </li>
 <li>
 Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.&hellip; )
 </li>
 <li>
 Apply software patches software updates to end point computers and devices.
 </li>
 <li>
 Maintain and troubleshoot IT equipment&rsquo;s like laptops PC, printers, and related input and output devices.
 </li>
 <li>
 Apply the preventive/routine maintenance to the endpoint devices.
 </li>
 <li>
 Maintain and manage file and print servers.
 </li>
 <li>
 Randomly audit end point devices and check security compliance.
 </li>
 <li>
 Manage windows server update service and insures automatic updates.
 </li>
 <li>
 Monitor and manage network interfaces on the access layer network devices.
 </li>
 <li>
 Monitor antimalware servers and prepare end point protection reports.
 </li>
 <li>
 Manage Active directory users and computers that is delegated by the IT team lead.
 </li>
 <li>
 Implementation of and compliance to IT security standards for endpoint devices.
 </li>
 <li>
 Manage physical security for employees and devices as per operational standards.
 </li>
 <li>
 Support security team in deployment of CCTV devices and cameras.
 </li>
 <li>
 Receive IT incident reporting from employees by phone, email or any communication system.
 </li>
 <li>
 Respond and update IT tickets on the IT ticketing system.
 </li>
 <li>
 Escalate issues to the next level of support if necessary as per ITIL standards.
 </li>
 <li>
 Maintain user&rsquo;s accounts and mail boxes for employees and devices.
 </li>
 <li>
 Prepare daily, weekly and monthly reports related to end point devices or user accounts.
 </li>
 <li>
 Work in one of three shifts along the working day to cover the business requirements.
 </li>
 <li>
 Handles any additional duties as directed by the IT Team lead.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Saudi nationals
 </li>
 <li>
 Minimum 2 years of experience
 </li>
 <li>
 Experience working in a busy environment handling administrative matters
 </li>
 <li>
 Strong communication skills (Arabic and English)
 </li>
 <li>
 Ability to multitask
 
 </li>
 </ul>
</div>

Desktop Support Engineer_KSA

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
<ul><li>Desired Experience:</li>
<li>Computer OS/Peripherals troubleshooting</li>
<li>Handling Different PC Operating Systems.</li>
<li>Performing Hardware Software Installation ( understanding of deployment tools like SCCM)</li>
<li>Basic knowledge of SOE and group policies</li>
<li>Printer support</li>
<li>Good knowledge of MS Office tools installation &amp; troubleshooting</li>
<li>Excellent customer service and people skills</li>
<li>Field experience supporting a variety of technologies and services</li>
<li>Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems</li>
<li>Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure</li>
</ul>
Who You Are
<ul><li>Reliable transportation</li>
<li>Flexible schedule and commitment to work on demand when required</li>
<li>Resilient and able to face and resolve conflicts.</li>
<li>The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.</li>
<li>Customer-oriented and cool-tempered.</li>
<li>Works well under pressure.Pro-active/Self-starter.Team player.</li>
</ul>
Personal Attributes:
<ul><li>Excellent End-user computing skills.
</li><li>Good knowledge of Infrastructure support.</li>
<li>Strong analytical and problem-solving capabilities</li>
<li>Well-organized and extremely detail-oriented
</li><li>Strong customer service ethic and great communication skills, both oral and written</li>
<li>Passionate about delivering quality no matter what you are doing
</li><li>Can work both independently and in a collaborative team-oriented environment</li>
<li>A self-starter, motivated to push the limits and think outside of the box
</li><li>Fondness for solutions that are simple, elegant, and effective
</li><li>Ability to work with and maintain confidential information</li>
</ul>
In-depth knowledge of:
<ul><li>Windows OS
</li><li>Microsoft Office applications</li>
<li>PC/Laptop hardware</li>
<li>PC/Laptop peripherals, including printers</li>
<li>Mobile devices</li>
</ul>
 Basic knowledge of:
<ul><li>Active Directory</li>
<li>Exchange</li>
<li>Apple OS</li>
<li>SCCM</li>
</ul>
IT Qualifications
At least one of the following:
<ul><li>PC/Laptop OEM Maintenance Certification</li>
<li>CompTIA A+ Certification</li>
<li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li>
<li>Microsoft Office Specialist (MOS) Certification</li>
</ul>
Experience in a similar role
<ul><li>2+ years of relevant experience.</li>
<li>Ready to travel 10-20 Miles as per the requirement</li>
</ul>
Perk &amp; Benefits
<ul><li>Flexible Work Arrangement (Rostering System)</li>
<li>Experience an array of different IT projects/work cases.</li>
</ul>
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.</div>

Desktop Support Engineer (On-call/Ticket-based) – Ashburn – Virginia

Largeton Group

<div>
 
 Job Summary
 
 
 
 
 Desktop Engineer - Local to Arlington,VA - Must have Utility Domain
 
 
 
 <ul>
 <li>
 Provide 100% onsite desktop support for an Oil &amp; Gas domain company in Arlington, VA.
 </li>
 <li>
 Promote a positive customer experience by maintaining personal interaction with clients.
 </li>
 <li>
 Assess and determine end-user technical needs and requirements.
 </li>
 <li>
 Respond to and resolve help desk inquiries in a timely manner.
 </li>
 <li>
 Support both Apple (Mac) and Windows user environments.
 </li>
 <li>
 Utilize JAMF for Apple device management.
 </li>
 <li>
 Provide support for Office 365 applications.
 </li>
 <li>
 Troubleshoot and support Audio/Visual (A/V) equipment.
 </li>
 <li>
 Collaborate with clients to ensure satisfaction and effective technical solutions.
 </li>
 <li>
 Apply working knowledge of TCP/IP networking to troubleshoot and resolve connectivity issues.
 </li>
 <li>
 (Preferred) Support IT technology specific to Oil &amp; Gas or LNG Plant environments.
 </li>
 <li>
 (Preferred) Apply Apple (ACMT/ACiT) and Windows Desktop certifications as needed.
 </li>
 </ul>
</div>

Desktop Engineer

Dicetek LLC

<div>
 We are seeking an experienced Desktop Support Engineer to join our dynamic IT team. As a Desktop Support Engineer, you will be responsible for providing comprehensive technical support to our employees, ensuring our desktop systems, software applications, and network connectivity run smoothly and effectively. You will be the go-to person for diagnosing and resolving hardware and software issues, assisting with system upgrades, and providing user training when necessary. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-oriented approach. Your goal will be to maintain the highest possible levels of user satisfaction and system functionality, contributing to the overall efficiency of our organization's operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line technical support to users with hardware and software issues.
 </li>
 <li>
 Diagnose and troubleshoot desktop and system problems in a timely manner.
 </li>
 <li>
 Install, configure, and upgrade desktops, laptops, and related hardware.
 </li>
 <li>
 Manage and maintain user accounts within Active Directory environments.
 </li>
 <li>
 Assist with the deployment and maintenance of software and updates.
 </li>
 <li>
 Coordinate with the IT team for network troubleshooting and server issues.
 </li>
 <li>
 Document support processes and maintain accurate support records and logs.
 </li>
 <li>
 Provide training and guidance to users on IT processes and procedures.
 </li>
 <li>
 Perform regular system backups and data recovery operations when necessary.
 </li>
 <li>
 Ensure compliance with company policies and IT security standards.
 </li>
 <li>
 Monitor system performance and make recommendations for improvements.
 </li>
 <li>
 Assist in the planning and execution of large-scale IT projects and upgrades.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field is preferred.
 </li>
 <li>
 At least two years of experience in a desktop support role is required.
 </li>
 <li>
 Strong knowledge of Windows and Mac operating systems is essential.
 </li>
 <li>
 Proficiency with Active Directory and common network protocols is needed.
 </li>
 <li>
 Excellent verbal and written communication skills are necessary.
 </li>
 <li>
 Ability to troubleshoot and resolve technical issues efficiently is required.
 </li>
 <li>
 Familiarity with remote support tools and VPN technologies is advantageous.
 </li>
 </ul>
</div>

IT Support Engineer

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