desktop support engineer

Omega/Naseem Medical Billing & Collection Services

We are Hiring: Desktop Support EngineerFull-Time | Night Shift | Minimum 2+ Year Experience RequiredQualification: Minimum BachelorLocation: RawalpindiKey Responsibilities:&middot; Troubleshoot hardware, software, and network-related issues.&middot; Install, configure, and maintain desktop systems and applications.&middot; Ensure system security and perform regular updates/backups.&middot; Provide timely technical support to end-users (in person &amp; remote).&middot; Maintain IT inventory and documentation of technical issues.&middot; Assist in setting up new workstations, printers, and office network devices.Job Type: Full-timeWork Location: In personExpected Start Date: 01/11/2025

Desktop Support Engineer

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul>

Jio Platforms Limited (JPL)

<div>
 
 
 Job Accountabilities
 
 
 <ul>
 <li>
 First level support to end users based on Knowledge base available
 </li>
 <li>
 Provide desktop and Laptop support.
 </li>
 <li>
 Basic installation and uninstallation of all desktop applications
 </li>
 <li>
 Handling ITSM Tool and Allocating the tickets to the right resolver group
 </li>
 <li>
 Providing Support for MAC related calls
 </li>
 <li>
 Providing Support for Mobile Device
 </li>
 <li>
 Installation of Business-related software
 </li>
 <li>
 Ensuring Software Compliance in all the End User Devices
 </li>
 </ul>
 
 
 
 
 
 Skills Required (Knowledge and Skills)
 
 
 <ul>
 <li>
 Hardware &amp; OS knowledge
 </li>
 <li>
 Software application knowledge,
 </li>
 <li>
 ITIL Knowledge
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Basic Knowledge of Network,
 </li>
 <li>
 Apple products
 </li>
 <li>
 -MCSE or similar
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Key Attributes (Experience and Qualifications)
 
 
 
 
 
 <ul>
 <li>
 BE / B.Tech / B Sc-IT
 </li>
 <li>
 Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.
 </li>
 </ul>
 
 
</div>

H-TECH SUPPORTS

About the Role We are seeking an experienced and customer-focused Deskside Support Technician to provide comprehensive technical support to our on-campus employees. In this role, you&rsquo;ll handle daily IT support requests, resolve hardware and software issues, manage end-user devices, and ensure smooth IT operations with minimal supervision. You&rsquo;ll work closely with IT teams and end-users to deliver high-quality technical assistance and maintain service-level goals.Key Responsibilities<ul><li>Provide hands-on deskside support to onsite personnel, customers, and service providers.</li><li>Perform installation, configuration, imaging, and reimaging of laptops, desktops, and peripherals (monitors, docking stations, etc.).</li><li>Handle IMAC (install, move, add, change) activities including upgrades, break/fix, and data migration.</li><li>Troubleshoot and resolve intermediate to complex hardware and software issues.</li><li>Support meeting room technology, video conferencing (MTR), and VoIP devices.</li><li>Assist in onboarding and offboarding processes, including hardware provisioning and retrieval.</li><li>Maintain accurate records in the incident management system and ensure SLA compliance.</li><li>Collaborate with remote IT infrastructure teams to escalate and resolve technical issues.</li><li>Manage asset inventory and participate in racking/mounting of hardware and cabling in comms rooms.</li><li>Provide VIP and executive-level IT support when required.</li><li>Mentor and guide junior technicians, contributing to a knowledge-sharing culture.</li></ul>Qualifications and Skills<ul><li>Minimum 1 year of experience in deskside or desktop support.</li><li>Strong technical troubleshooting skills for Windows OS, Microsoft 365, VPNs (Citrix), and remote tools (Bomgar).</li><li>Basic understanding of networking fundamentals and IT hardware infrastructure.</li><li>Experience with racking/mounting servers and network devices is a plus.</li><li>Excellent problem-solving, time management, and customer service skills.</li><li>Fluent in the local language (C1/C2) and proficient in English (B2 or higher).</li><li>Team-oriented with strong communication and interpersonal skills.</li></ul>Education and Certifications<ul><li>Bachelor&rsquo;s degree in IT or related field preferred (or equivalent experience).</li><li>CompTIA A+ Certification required.</li><li>Microsoft Certified Professional (MCP) certification is a plus.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul>Language:<ul><li>Turkey (Required)</li><li>English (Required)</li></ul>Location:<ul><li>&#305;stanbul (Required)</li></ul>

ARDENS BUSINESS SOLUTIONS PRIVATE LIMITED

About the Role:We&rsquo;re looking for a skilled Desktop Support Engineer (L2) to provide onsite and on-call technical support for desktops, laptops, and IT infrastructure. The role involves troubleshooting, installations, software support, and coordination with our global IT team.Key Responsibilities:<ul><li>Handle L2 support for desktops, laptops, and peripherals.</li><li>Troubleshoot hardware, software, and network (LAN/DHCP/VPN) issues.</li><li>Manage users in Active Directory and Office 365.</li><li>Coordinate with vendors for system repairs and maintenance.</li><li>Maintain tickets via ServiceNow / JIRA / HaloITSM.</li><li>Ensure SLA adherence and accurate documentation.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s in IT / Computer Science.</li><li>3&ndash;7 years of desktop support (L2) experience.</li><li>Strong in Windows 10/11, O365, and network basics.</li><li>Excellent communication and problem-solving skills.</li><li>Preferred Certifications: CompTIA A+, MCP, ITIL, or MD-100/101.</li></ul>Job Types: Full-time, PermanentPay: &#8377;300,000.00 - &#8377;500,000.00 per yearExperience:<ul><li>Desktop support: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Desktop Support Engineer L2

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

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