desktop support

Stefanini North America and APAC

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Provide swift and professional deskside IT support
  </li>
  <li>
   Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  </li>
  <li>
   Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  </li>
  <li>
   Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  </li>
  <li>
   Collaborate with other support groups across global locations to help troubleshoot client issues
  </li>
  <li>
   Utilize tools for building, monitoring and troubleshooting client devices
  </li>
  <li>
   Participate in Disaster recovery testing exercises
  </li>
  <li>
   Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  </li>
  <li>
   Write technical support and client documentation in form of Knowledgebase articles
  </li>
  <li>
   Meet or exceed expected customer service levels
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3+ years of relevant experience in a Desktop Support/IT Helpdesk role.
  </li>
  <li>
   Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  </li>
  <li>
   Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
  </li>
  <li>
   Windows Migration.
  </li>
  <li>
   Hardware/Software Troubleshooting
  </li>
  <li>
   Experience with VPN, Soft Phones, Remote Desktop, VDI.
  </li>
  <li>
   Asset Tracking/Inventory Management
  </li>
  <li>
   Phone and Tablet support (Windows, iPhone, iOS, Android)
  </li>
  <li>
   Experience with Ticketing System (ServiceNow).
  </li>
  <li>
   Strong Communications Skills
  </li>
  <li>
   Excellent proven track record supporting clients in a financial environment.
  </li>
  <li>
   Excellent proven customer service based approach
  </li>
  <li>
   Good written and verbal communication skills
  </li>
  <li>
   Good time management skills
  </li>
  <li>
   Strong organizational and analytical skills
  </li>
  <li>
   Ability to multi-task and work under pressure
  </li>
  <li>
   Ability to work autonomously and within team
  </li>
  <li>
   Dress Code: Business casual
  </li>
 </ul>
</div>


Desktop Support Specialist

Dixit Infotech

<div><div><div><div><p><b>About Company</b></p><p>
Dixit Infotech Services Pvt. Ltd. is one of India&rsquo;s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.
</p><p>45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust.
</p><p>With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more.
</p><p>Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients.
</p><p>Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.&rsquo;
</p><p><b>Our Vision:</b> To be the best-in-class in IT services in India and overseas.
</p><p><b>Our Mission:</b> To provide customized services and solutions and be the No. 1 choice for all IT needs.
</p></div></div></div><div><div><div><div><div><div><div><p><b>Job Description</b></p></div><div><div><div>
Key Responsibilities of desktop support engineer L2<br>
<ul><li></li></ul>
On Site Desktop Hardware / Software Related issues<br>
<ul><li></li></ul>
Remote Locations Desktop Hardware / Software Related issues<br>
<ul><li></li></ul>
Desktop OS and Third-Party Patch Compliance<br>
<ul><li></li></ul>
AV Related issues and Compliance<br>
<ul><li></li></ul>
Call logging and follow up with different OEM's<br>
<ul><li></li></ul>
Printer Issues<br>
<ul><li></li></ul>
New Hardware / Software Installations<br>
<ul><li></li></ul>
Inventory Management<br>
<ul><li></li></ul>
Daily Call MIS</div></div></div></div></div></div><div><div><div><div><p><b>
Department</b></p></div><div><p>
Service</p></div></div></div></div><div><div><div><div><p><b>
Open Positions</b></p></div><div><p>
1</p></div></div></div></div><div><div><div><div><p><b>
Skills Required</b></p></div><div><p>
OS Installation,Outlook Configuration,Troubleshooting</p></div></div></div></div><div><div><div><div><p><b>
Experience</b></p></div><div><p>
1 to 4 years</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p></div><div><p>
Navi Mumbai, Maharashtra, India</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Engineer 1

Hibrant Ltd

<p>We are seeking a skilled and customer-focused <b>Desktop Support Engineer</b> to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, strong knowledge of Windows and/or macOS environments, and a passion for delivering exceptional IT support.</p><p><b>Responsibilities</b></p><ul><li>Provide first and second-level support to users for desktop/laptop, printers, mobile devices, and other peripherals</li><li>Install, configure, and troubleshoot hardware and software systems</li><li>Respond to support tickets, phone calls, and emails in a timely and professional manner</li><li>Support end-users with Microsoft Office Suite, Windows OS, and common applications</li><li>Manage and maintain user accounts, permissions, and access rights in Active Directory</li><li>Assist in onboarding and offboarding processes including provisioning and decommissioning of devices</li><li>Collaborate with other IT staff and departments to resolve complex issues</li><li>Maintain IT inventory, documentation, and user guides</li><li>Ensure all systems are compliant with company policies and security standards</li><li>Escalate unresolved issues to higher-level technical support or vendors</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role</li><li>Strong understanding of Windows 10/11, macOS, and Microsoft 365 applications</li><li>Familiarity with Active Directory, DNS, DHCP, and basic networking concepts</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk)</li><li>Excellent communication and interpersonal skills</li><li>Strong troubleshooting and analytical thinking abilities</li><li>Ability to work independently and manage multiple tasks</li></ul><p>Job Type: Contract<br/>Contract length: 12 months</p><p>Pay: KD40.000 - KD45.000 per day</p>

Desktop Support Engineer

Omega/Naseem Medical Billing & Collection Services

<p>We are Hiring: Desktop Support Engineer</p><p>Full-Time | Night Shift | Minimum 2+ Year Experience Required</p><p>Qualification: Minimum Bachelor</p><p>Location: Rawalpindi</p><p>Key Responsibilities:</p><p>&middot; Troubleshoot hardware, software, and network-related issues.</p><p>&middot; Install, configure, and maintain desktop systems and applications.</p><p>&middot; Ensure system security and perform regular updates/backups.</p><p>&middot; Provide timely technical support to end-users (in person &amp; remote).</p><p>&middot; Maintain IT inventory and documentation of technical issues.</p><p>&middot; Assist in setting up new workstations, printers, and office network devices.</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Expected Start Date: 01/11/2025</p>

Wizpro Inc

<p><b>Overview</b><br/>We are seeking a dynamic and proactive Desktop Support Technician to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing expert assistance to ensure seamless computer and device operation across the organization. Your enthusiasm for problem-solving, combined with your technical expertise, will help maintain a productive and efficient work environment. This position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven setting while making a tangible impact on daily business operations.</p><p><b>Duties</b></p><ul><li>Deliver prompt and professional technical support to users via help desk tickets, phone, email, or in person, resolving issues related to hardware, software, and network connectivity.</li><li>Troubleshoot and resolve software problems across various operating systems including Windows and macOS, ensuring minimal downtime.</li><li>Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals; perform upgrades and repairs as needed.</li><li>Assist with software installation, configuration, updates, and patch management using tools such as SCCM (System Center Configuration Manager) and GPO (Group Policy Objects).</li><li>Support network connectivity issues by diagnosing TCP/IP configurations, DNS settings, LAN/WAN connections, VPN access, firewall configurations, and network security protocols like Meraki.</li><li>Maintain and support IT infrastructure components such as Windows Server environments, Active Directory accounts, DNS records, and Linux systems when applicable.</li><li>Monitor and manage computer management tools like BMC Remedy and ServiceNow to track incidents and service requests efficiently.</li><li>Configure and support mobile devices and ensure secure access through VPNs while maintaining security standards with firewalls and network policies.</li><li>Assist in the deployment of new hardware/software solutions; perform system imaging and asset management tasks.</li><li>Collaborate with team members on network administration tasks including TCP/IP troubleshooting, LAN setup, and network security enhancements.</li><li>Document all support activities thoroughly; generate reports on incident resolution times and recurring issues to identify areas for improvement.</li><li>Communicate clearly with users at all levels; translate technical language into understandable terms to foster positive customer service experiences.</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience providing technical support in a help desk or desktop support role with a strong understanding of troubleshooting hardware/software issues.</li><li>Proficiency in operating systems such as Microsoft Windows (including Windows Server), macOS, and Linux environments.</li><li>Solid knowledge of computer networking concepts including TCP/IP protocols, DNS management, LAN/WAN architecture, VPNs, firewalls (e.g., Meraki), and network security best practices.</li><li>Experience with enterprise management tools like SCCM for software deployment and GPO for policy enforcement.</li><li>Familiarity with Active Directory administration for user account management; experience with BMC Remedy or ServiceNow is a plus.</li><li>Ability to troubleshoot computer hardware components effectively; experience with mobile device support is desirable.</li><li>Strong analysis skills to diagnose complex issues quickly; excellent communication skills to assist end-users confidently.</li><li>Knowledge of IT infrastructure components including Microsoft Office suite applications; familiarity with Microsoft Windows Server environments is advantageous.</li><li>Understanding of network administration principles such as TCP/IP configuration and LAN setup is essential.</li><li>Ability to work independently as well as part of a team in a fast-paced environment; flexibility to handle multiple priorities simultaneously. Join us as a Desktop Support Technician if you&rsquo;re passionate about technology solutions that empower users daily! Bring your expertise in IT support&mdash;help us keep our systems running smoothly while advancing your career in a vibrant organization committed to innovation and excellence.</li></ul><p>Job Type: Full-time</p><p>Pay: From $44,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Axiom Technologies

<div><p>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com</p>
<p>We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.</p>
<p><b>IT Skills and Experience</b></p>
<ul><li>Desired Experience:</li>
<li>Computer OS/Peripherals troubleshooting</li>
<li>Handling Different PC Operating Systems ( Windows 7/8 and 10)</li>
<li>Performing Hardware Software Installation ( understanding of deployment tools like SCCM)</li>
<li>Basic knowledge of SOE and group policies</li>
<li>Printer support</li>
<li>Good knowledge of MS Office tools installation &amp; troubleshooting</li>
<li>Excellent customer service and people skills</li>
<li>Field experience supporting a variety of technologies and services</li>
<li>Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems</li>
<li>Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure</li>
</ul>
<p><b>Personal Attributes:</b></p>
<ul><li>Excellent End-user computing skills.
</li><li>Good knowledge of Infrastructure support.</li>
<li>Strong analytical and problem-solving capabilities</li>
<li>Well-organized and extremely detail-oriented
</li><li>Strong customer service ethic and excellent communication skills, both oral and written</li>
<li>Passionate about delivering quality no matter what you are doing
</li><li>Can work both independently and in a collaborative team-oriented environment</li>
<li>A self-starter, motivated to push the limits and think outside of the box
</li><li>Fondness for solutions that are simple, elegant, and effective
</li><li>Ability to work with and maintain confidential information</li>
<li>Language Proficiency: German, English</li>
</ul>
<p>In-depth knowledge of:</p>
<ul><li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li>
<li>Microsoft Office applications</li>
<li>PCLaptop hardware</li>
<li>PCLaptop peripherals, including printers</li>
<li>Mobile devices</li>
</ul>
 <p>Basic knowledge of:</p>
<ul><li>Active Directory</li>
<li>Exchange</li>
<li>Apple OS</li>
<li>SCCM</li>
</ul>
<p><b>IT Qualifications</b></p>
<p>At least two of the following:</p>
<ul><li>PCLaptop OEM Maintenance Certification</li>
<li>CompTIA A+ Certification</li>
<li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li>
<li>Microsoft Office Specialist (MOS) Certification</li>
</ul>
<p><b>Experience in a similar role</b></p>
<ul><li>5+ years of relevant experience.</li>
</ul>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com</p></div>

Desktop Support Lead

Excis Compliance

<div>
 <p>
  <strong>
   WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
  </strong>
 </p>
 <p>
  Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 </p>
 <p>
  &middot; Client in 190+ countries
 </p>
 <p>
  &middot; 6000+ Engineers
 </p>
 <p>
  &middot; 200+ Enterprise Clients
 </p>
 <p>
  <br/>
 </p>
 <p>
  We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Start your journey with Excis and grow with us!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do:
  </strong>
 </p>
 <ul>
  <li>
   Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
  </li>
  <li>
   Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
  </li>
  <li>
   Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Need:
  </strong>
 </p>
 <ul>
  <li>
   Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
  </li>
  <li>
   Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
  </li>
  <li>
   Up-to-date documentation, knowledge base articles, and standard operating procedures.
  </li>
  <li>
   Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
  </li>
  <li>
   Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Site Address:
  </strong>
 </p>
 <p>
  Galaxo, Berket an Nasr, Al Salam First, Cairo Governorate, Egypt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 </p>
 <p>
  Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 </p>
</div>


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