desktop support specialist

Southwest Autism Research & Resource Center

<div><div><b>IT</b><b> Desktop Support Specialist</b></div>
<div>On-site</div>
<div>Phoenix, AZ</div>
<div></div><div>The Desktop Support Specialist plays a key role in maintaining a high-performing, secure, and user-friendly technology environment across the organization. This position is responsible for providing rapid, customer-focused technical assistance while proactively identifying opportunities to reduce IT-related issues and improve overall efficiency. The role requires a strong blend of technical expertise, problem-solving ability, and exceptional interpersonal communication to ensure seamless technology operations and positive user experiences.</div>
<div></div><div><b>Your Role at SARRC</b><br>
<b>
</b><br>
<b>Technical Support &amp; Troubleshooting Skills</b></div>
<div><ul><li><p><b>Operating Systems Proficiency:</b> Demonstrated ability to install, configure, troubleshoot, and maintain Windows (10/11) environments.</p>
</li><li><p><b>Hardware and Peripherals Management:</b> Skill in diagnosing, repairing, and replacing internal and external computer hardware (e.g., desktops, laptops, printers, monitors, networking gear).</p>
</li><li><p><b>Network Fundamentals:</b> Competency in troubleshooting network connectivity issues (TCP/IP, DNS, Wi-Fi, VPN access) and understanding basic network protocols.</p>
</li><li><p><b>Application Support:</b> Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook, Word, Excel, Teams), EMR/Clinical software, and other line-of-business applications.</p>
</li><li><p><b>Security &amp; Compliance:</b> Experience implementing and maintaining security best practices on end-user devices, including anti-virus management, patch management, and understanding HIPAA/data privacy protocols.</p>
</li></ul></div><div><b>Customer Service &amp; Communication Skills</b></div>
<div><ul><li><p><b>Clear, Patient Communication:</b> Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff.</p>
</li><li><p><b>Ticket Management:</b> Skill in utilizing a<b> </b>ticketing system to accurately log, prioritize, track, and resolve IT support requests.</p>
</li><li><p><b>Problem-Solving:</b> Proven ability to independently analyze complex technical problems, develop effective solutions, and document the resolution for future reference.</p>
</li><li><p><b>Training &amp; Documentation:</b> Ability to create clear, concise technical documentation and conduct one-on-one or small group training for incoming staff members.<br>
</p></li></ul></div><div><b>Required Qualifications</b></div>
<div><ul><li>Associates Degree from an accredited college or technical institution.</li>
<li>Minimum of 2 years IT experience.</li>
<li>Experience working with Windows 10 and Microsoft 365.</li>
</ul><div><b>Preferred Qualifications</b></div>
<div><ul><li>CompTIA A+ certification preferred.</li>
<li>Salesforce knowledge preferred.</li>
<li>Experience within a medically related organization.</li>
</ul></div></div><div><b>Salary</b></div>
<div>Starting at $22/hr</div>
<div></div><div><b>Hours &amp; Location</b></div>
<div>Full-time, Monday - Friday</div>
<div>Will spend time on a rotational basis working from our sites (Phoenix, Tempe, Scottsdale, Mesa) to ensure full team support.</div>
<div></div><div><b>Robust Benefits Package</b></div>
<ul><li>8 paid holidays per year</li>
<li>Up to 16 days per year Paid Time off</li>
<li>Medical, Dental and Vision Insurance (majority of coverage paid for by SARRC)</li>
<li>Professional development annual benefit of $1000</li>
<li>401(k) with 50% company match up to 6%</li>
</ul>
<div></div><div><b>Our Story</b></div>
<div>Established in 1997 by two mothers of children with autism and their developmental pediatrician, SARRC is an internationally recognized nonprofit with a mission to advance research and provide a lifetime of support for individuals with autism and their families. As the state of Arizona&rsquo;s largest nonprofit serving the autism community, SARRC conducts innovative research, provides evidence-based practices, disseminates effective training, and builds inclusive communities.</div></div>

IT Desktop Support Specialist

HighTechLending, Inc.

<p>We&rsquo;re looking for a tech-savvy problem-solver who loves helping people and can help keep the digital universe in order. Are you the kind of person who hears &ldquo;my computer is acting weird&rdquo; and instantly enters detective mode? Do you get a thrill out of solving tech mysteries and making someone&rsquo;s day a little easier? If that sounds like you, we want to hear from you!</p><p><b>What You&rsquo;ll Be Doing</b></p><ul><li><b>Be the first line of defense:</b> Respond to staff seeking tech help through our ticketing system.</li><li><b>Channel your inner tech detective:</b> Use smart questions and diagnostic tricks to troubleshoot remotely.</li><li><b>Fix all the things</b>: Diagnose and resolve hardware and software issues on Windows, macOS, iOS, Android&mdash;basically, if it has a button, we need your brain.</li><li><b>Help humans with their gadgets:</b> Assist with setup, configuration, and troubleshooting for computers, peripherals, and software.</li><li><b>Know when to call for backup:</b> Escalate tougher issues to specialized teams.</li><li><b>Document like a pro:</b> Keep detailed logs in systems like ServiceNow (we love organized heroes).</li><li><b>Check in and follow up:</b> Make sure users are happy and problems stay solved.</li><li><b>Save the network:</b> Assist with connectivity woes and ensure everything plays nicely together.</li><li><b>Be a tech mentor:</b> Train and guide users on devices, tools, and best practices.</li><li><b>Be part of the brain trust:</b> Team up with IT colleagues to improve systems and procedures.</li><li><b>Keep knowledge fresh:</b> Update documentation and troubleshooting guides.</li><li><b>Guard the gates:</b> Ensure compliance with IT policies and security protocols.</li></ul><p><b>What We&rsquo;d Love You to Bring</b></p><ul><li>A solid understanding of today&rsquo;s tech landscape</li><li>Excellent communication and problem-solving superpowers</li><li>The ability to work both solo and as a team player</li><li>Experience with remote support tools and project management platforms</li><li>Relevant certifications or a degree in IT/Computer Science (or equivalent field)</li><li>1-3 years of experience</li></ul><p>We have a supportive IT team that values curiosity, collaboration, and good humor&mdash;even when printers refuse to cooperate. If you&rsquo;re ready to make people&rsquo;s days better, one ticket at a time, we can&rsquo;t wait to meet you.</p><p>Job Type: Full-time</p><p>Pay: $50,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have recent experience with IT remote support tools?</li><li>Do you have certifications or degree in IT/Computer Science or equivalent field? If so, please specify.  </li></ul><p>Work Location: In person</p>

Desktop Support Specialist

Ovation Workplace services

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul><p>
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Desktop Support Technician

OSI Systems

<p>The Desktop Support Administrator will be based at the Dubai site but will provide effective IT desktop support to all EMEA Sites. This role is crucial in ensuring seamless IT operations and user satisfaction across the region, contributing to the overall efficiency and productivity of the company.</p><br><strong>Responsibilities </strong><br><ul> <li>Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.</li> <li>Install, configure, and maintain operating systems and application software.</li> <li>Collaborate with other IT team members to implement new technologies and upgrades.</li> <li>Provide remote support to users across different locations.</li> <li>Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times</li> <li>Actively participate in team discussions.</li> <li>Help develop IT solutions to meet the business objectives.</li> <li>Create and maintain documentation on all IT systems as required.</li> <li><p><strong><em>This position is based in Dubai, however travel to other UAE / Middle East sites will be required.</em></strong></p></li> </ul><br><strong>Qualifications </strong><br><ul> <li>Desktop support experience</li> <li>Fluent in English, with excellent written and oral communication skills </li> <li>Experience in writing work instructions</li> <li>Capable of working with minimum supervision</li> <li>Ability to be a self-starter and finisher</li> <li>Possess a positive attitude</li> <li>Previous experience in a customer support role</li> <li>Highly motivated</li> <li>CompTIA A+ or MCP qualification preferred.</li> <li>Advanced knowledge of Microsoft Windows 11 operating system.</li> <li>Experience with network troubleshooting and basic configuration.</li> <li>Experience with remote desktop support tools and techniques.</li> <li>Competent knowledge of Microsoft Office M365 and cloud-based tools.</li> <li>Networking experience (for desktop troubleshooting).</li> <li>Knowledge of iOS and Android operating systems for mobile support.</li> </ul>

Desktop Support Administrator

Axiom Technologies

<div><p>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.</p>
<p>We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.</p>
<p><b>IT Skills and Experience</b></p>
<ul><li>Desired Experience:</li>
<li>Computer OS/Peripherals troubleshooting</li>
<li>Handling Different PC Operating Systems ( Windows 7/8 and 10)</li>
<li>Performing Hardware Software Installation ( understanding of deployment tools like SCCM)</li>
<li>Basic knowledge of SOE and group policies</li>
<li>Printer support</li>
<li>Good knowledge of MS Office tools installation &amp; troubleshooting</li>
<li>Excellent customer service and people skills</li>
<li>Field experience supporting a variety of technologies and services</li>
<li>Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems</li>
<li>Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure</li>
</ul>
<p><b>Personal Attributes:</b></p>
<ul><li>Excellent End-user computing skills.
</li><li>Good knowledge of Infrastructure support.</li>
<li>Strong analytical and problem-solving capabilities</li>
<li>Well organized and extremely detail-oriented
</li><li>Strong customer service ethic and great communication skills, both oral and written</li>
<li>Passionate about delivering quality no matter what you are doing
</li><li>Can work both independently and in a collaborative team-oriented environment</li>
<li>A self-starter, motivated to push the limits and think outside of the box
</li><li>Fondness for solutions that are simple, elegant, and effective
</li><li>Ability to work with and maintain confidential information</li>
</ul>
<p><b>In-depth knowledge of:</b></p>
<ul><li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li>
<li>Microsoft Office applications</li>
<li>PC/Laptop hardware</li>
<li>PC/Laptop peripherals, including printers</li>
<li>Mobile devices</li>
</ul>
 <p><b>Basic knowledge of:</b></p>
<ul><li>Active Directory</li>
<li>Exchange</li>
<li>Apple OS</li>
<li>SCCM</li>
</ul>
<p><b>IT Qualifications</b></p>
<p>At least two of the following:</p>
<ul><li>PC/Laptop OEM Maintenance Certification</li>
<li>CompTIA A+ Certification</li>
<li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li>
<li>Microsoft Office Specialist (MOS) Certification</li>
</ul>
<p><b>Experience in a similar role</b></p>
<ul><li>1+ year of relevant experience.</li>
</ul>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</p></div>

Desktop Support Officer

Team Computers

<p> <strong>Job Summary:</strong> </p> <p>We are looking for a skilled End User Support Engineer to provide technical support to users</p> <p>across the organization. The role includes installation, configuration, and troubleshooting of</p> <p>hardware, software, and network-related issues while ensuring minimal disruption to</p> <p>business operations..</p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <p>  Provide on-site and remote support for desktops, laptops, printers, and peripherals.</p> <p>  Troubleshoot operating system and application-related issues (Windows, MS Office,</p> <p>email, etc.).</p> <p>  Install, configure, and upgrade end-user hardware and software as per IT policies.</p> <p>  Manage user accounts, access rights, and group policies in Active Directory.</p> <p>  Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.</p> <p>  Coordinate with vendors for hardware repairs or replacements.</p> <p>  Log incidents and service requests accurately in the ITSM tool and follow through to</p> <p>resolution.</p> <p>  Assist with onboarding/offboarding activities (device setup, profile configurations).</p> <p>  Participate in IT asset inventory, audits, and compliance reporting.</p> <p>  Maintain documentation, FAQs, and user guides for common issues.</p> <br> <p> <strong>Required Skills and Experience:</strong> </p> <p>  1.5+ years of experience in IT end-user support or desktop support.</p> <p>  Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.</p> <p>  Experience with Active Directory, Outlook/Exchange, and remote support tools.</p> <p>  Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).</p> <p>  Understanding of IT security, endpoint protection, and patching.</p>

Field/Desktop Support Engineer

ARDENS BUSINESS SOLUTIONS PRIVATE LIMITED

<p><b>About the Role:</b></p><p>We&rsquo;re looking for a skilled <b>Desktop Support Engineer (L2)</b> to provide <b>onsite and on-call technical support</b> for desktops, laptops, and IT infrastructure. The role involves troubleshooting, installations, software support, and coordination with our global IT team.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle L2 support for desktops, laptops, and peripherals.</li><li>Troubleshoot hardware, software, and network (LAN/DHCP/VPN) issues.</li><li>Manage users in <b>Active Directory</b> and <b>Office 365</b>.</li><li>Coordinate with vendors for system repairs and maintenance.</li><li>Maintain tickets via <b>ServiceNow / JIRA / HaloITSM</b>.</li><li>Ensure SLA adherence and accurate documentation.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s in IT / Computer Science.</li><li>3&ndash;7 years of desktop support (L2) experience.</li><li>Strong in Windows 10/11, O365, and network basics.</li><li>Excellent communication and problem-solving skills.</li><li>Preferred Certifications: <b>CompTIA A+, MCP, ITIL, or MD-100/101.</b></li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;300,000.00 - &#8377;500,000.00 per year</p><p>Experience:</p><ul><li>Desktop support: 4 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Desktop Support Engineer L2

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