desktop support specialist

Ceenex Global LLC

<p><b>Role Overview</b></p><p>The L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues. This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.</p><p><b>Key Responsibilities</b></p><ul><li>Provide <b>first-line support</b> for desktops, laptops, printers, and peripheral devices</li><li>Respond to IT support tickets, calls, and emails in a timely manner</li><li>Install, configure, and troubleshoot:</li><li>Operating systems (Windows, macOS basic support)</li><li>Office applications (MS Office, Outlook, Teams, etc.)</li><li>Diagnose and resolve <b>hardware and software issues</b></li><li>Assist with <b>user account management</b> (password resets, access issues, Active Directory basics)</li><li>Support <b>network connectivity issues</b> (LAN/Wi-Fi, VPN basic troubleshooting)</li><li>Set up and configure new systems for employees</li><li>Maintain IT asset inventory and documentation</li><li>Escalate complex issues to L2/L3 teams when necessary</li></ul><p><b>Required Skills</b></p><ul><li>Basic knowledge of:</li><li>Windows OS (Windows 10/11)</li><li>Microsoft Office Suite</li><li>Networking fundamentals (IP, DNS, DHCP)</li><li>Familiarity with ticketing tools (e.g., ServiceNow, Jira, Freshservice)</li><li>Understanding of Active Directory (basic user management)</li><li>Good troubleshooting and problem-solving skills</li><li>Strong communication and customer service skills</li></ul><p><b>Preferred Skills (Nice to Have)</b></p><ul><li>Basic knowledge of:</li><li>macOS or Linux</li><li>Remote desktop tools</li><li>Antivirus and endpoint security tools</li><li>IT certifications such as:</li><li>CompTIA A+</li><li>ITIL Foundation</li></ul><p><b>Experience</b></p><ul><li>0&ndash;2 years of experience in IT support / helpdesk / desktop support</li><li>Freshers with relevant training or certifications can also apply</li></ul><p><b>Education</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Work Location: In person</p>

L1 Desktop Support Engineer

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2><p>
A cover letter is required for consideration for this position. In order for the Career Portal system to accept a cover letter, please include a cover letter as the first page of your resume document. The cover letter should specifically address why you are interested in this position and describe specific skills and experiences you have and directly relate them to the responsibilities of, and qualification for, this position.</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
Working at the University of Michigan Institute for Social Research (ISR) means being a part of a team committed to discovery and understanding. It means working for the world's largest academic social science survey and research organization, and doing work that really matters to social science in the public interest. The Survey Research Center (SRC) is a collaborative community that conducts cutting-edge research that focus on critical societal issues such as aging, health disparities, and social networks. This position is in the Technical Services Group (TSG) within the Survey Research Operations (SRO). SRO is the operations branch of the Survey Research Center (SRC) at the ISR.</p><p>
TSG is responsible for the development and support of systems and tools used to manage survey and data collection operations including managing sample/participant lists, creating computer assisted data collection instruments, contacting participants, managing resources, reporting, and quality assurance.</p><p>
We are seeking a Desktop Support Specialist Associate to join TSG. This position provides a variety of technical support services to SRO interviewers and project teams engaged in preparing for and conducting primary data collection activities.</p><p>
This is a hybrid position, and you will be based in Ann Arbor, Michigan.</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><p>
Technical Support &amp; Troubleshooting</p><ul><li>
Provide first-tier technical support to field interviewers, the Survey Services Lab, and SRO staff.</li><li>
Respond to, diagnose, and resolve technical support tickets related to laptop systems, cell phones and applications, and other issues via telephone, email, or walk-in.</li><li>
Troubleshoot and repair laptop hardware, peripherals, and software applications on both Windows and Android operating systems.</li><li>
Provide after-hours on-call support on a rotating basis.</li><li>
Collaborate with developers, data managers, other IT staff, and departments to ensure seamless integration and support of technology.</li></ul><p>
Systems Maintenance &amp; Deployment</p><ul><li>
Install, configure, and maintain operating systems, software applications, and hardware equipment.</li><li>
Deploy new computer systems and mobile devices.</li><li>
Provide DUO and Mobile Device Management (MDM) support and administration.</li><li>
Perform routine maintenance tasks including software updates and hardware checks, and create, maintain, and deploy system images.</li><li>
Follow established IT protocols, procedures, and security guidelines in all activities.</li><li>
Provide system monitoring and reporting</li></ul><p>
Project, Training &amp; Documentation</p><ul><li>
Maintain accurate documentation of incidents, configurations, and procedural information.</li><li>
Design, implement, and report on testing plans related to custom and third-party hardware and software applications.</li><li>
Coordinate system releases of new and updated software to users and evaluate possible action plans for addressing test failures.</li><li>
Prepare advanced user instructions for handling data collection systems and application issues; assist in the development of technical documentation and specifications.</li><li>
Educate and train users on best practices, new technologies, and software tools.</li><li>
Support in-person off-hour and weekend trainings occasionally.</li><li>
Travel to remote locations when needed to support offsite trainees and field operations.</li><li>
Maintain and update web pages related to IT support and technical documentation.</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
Associate's degree in Computer Science or related field, or equivalent combination of education and experience.</li><li>
1-2 years of demonstrated experience in technical user support and customer service.</li><li>
Experience troubleshooting PC hardware, software, and connectivity problems.</li><li>
Experience supporting Windows and Android operating systems.</li><li>
Strong understanding of basic networking principles, including TCP/IP.</li><li>
Experience with enterprise tools such as Active Directory and remote support tools.</li><li>
Experience deploying and managing laptops, tablets, and smartphones.</li><li>
Experience using a help desk ticketing system.</li><li>
Excellent customer service and communication skills.</li><li>
Ability to work independently and manage multiple tasks effectively.</li><li>
Strong problem-solving skills and a proactive approach to identifying and resolving potential issues.</li><li>
Ability to work a flexible schedule, including supporting evening and weekend hours during training windows.</li><li>
Willingness and ability to travel to various remote locations for training support.</li></ul><h2 class="jobSectionHeader"><b>
Desired Qualifications*</b></h2><ul><li>
Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience .</li><li>
Two or more years' experience in technical user support/help desk environment.</li><li>
Experience with automating processes and scripting.</li><li>
Wireless infrastructure experience.</li><li>
Experience in testing complex systems and applications, such as performing regression and compatibility testing.</li><li>
Experience with administration and management of devices in MDM (Mobile Device Management) Environment.</li><li>
Experience troubleshooting in diverse environments, including resolving technical issues, even with limited connectivity.</li><li>
Experience with system monitoring via Splunk</li><li>
Experience providing project support and coordinating with project teams across different departments.</li><li>
Experience supporting remote or field-based staff.</li></ul><h2 class="jobSectionHeader"><b>
Why Work at Michigan?</b></h2><p>
Benefits at the University of Michigan: In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and eligible family members, and plan for a secure future. https://careers.umich.edu/benefits/</p><p>
Benefits include:</p><p>
Generous time off</p><p>
A retirement plan that provides two-for-one matching contributions with immediate vesting upon meeting eligibility requirements</p><p>
Many choices for comprehensive health insurance</p><p>
Life insurance</p><p>
Long-term disability coverage</p><p>
Flexible spending accounts for healthcare and dependent care expenses</p><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Work Schedule</b></h2><p>
Monday-Friday (days), with occasional on-call and weekend support as needed.</p><h2 class="jobSectionHeader"><b>
Work Locations</b></h2><p>
This position requires being on-site at the University of Michigan offices in Ann Arbor. If the project tasks assigned, job performance, and SRC policy allow, the option for a hybrid schedule including limited off-site work may be available after an initial period of orientation.</p><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
The Institute for Social Research (ISR) at the University of Michigan seeks to create a community of respect and authentic collaboration by recruiting and retaining individuals that represent a variety of voices as a reflection of our commitment to serve the people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.</p><h2 class="jobSectionHeader"><b>
Application Deadline</b></h2><p>
Institute for Social Research job openings are posted for a minimum of fourteen (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>277336</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Desktop Support Spec Assoc</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Desktop Support Spec Assoc</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Ann Arbor Campus</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Hybrid
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Inst Soc Research</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>SRO-Technical Services</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>5/07/2026 - 5/21/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$46,000.00 - $54,000.00</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Information Technology</p></div></div></div>

Desktop Support Spec Assoc

Surbana Jurong Private Limited

<div><ul><li><p><b>A global multidisciplinary consultancy with 16,500+ professionals across 40+ countries</b></p></li><li><p><b>
Delivering world-class infrastructure, buildings, and environmental solutions</b></p></li><li><p><b>
Be a part of shaping our business and driving innovation initiatives.</b></p></li></ul><p></p><p><b><br>
About SJ Group</b>:</p><p>
Surbana Jurong Group is a global consulting engineering firm renowned for technical excellence across civil, structural, and specialist disciplines. We combine world‑class engineering, digital delivery, and collaborative culture to deliver high‑performance outcomes across the built environment. Our teams work across multi‑disciplinary infrastructure and complex urban development, with a strong focus on quality, innovation, and client partnership.</p><p></p><p><b><br>
About the role</b>:</p><p>
You provide <b>hands-on and remote technical support</b> to employees, resolving issues related to hardware, software, and basic network connectivity. The goal is simple: <b>minimize downtime and keep business operations running</b>.</p><p></p><p><b><br>
Key Responsibilities</b>:</p><p></p><ul><li><p>
Provide <b>technical support</b> for desktops, laptops, printers, and mobile devices</p></li><li><p>
Install, configure, and troubleshoot <b>Windows/macOS systems</b></p></li><li><p>
Support <b>applications</b> (Microsoft Office, Outlook, Teams, business apps)</p></li><li><p>
Handle <b>user account management</b> (Active Directory, password resets)</p></li><li><p>
Manage <b>hardware issues</b> (RAM, HDD/SSD, peripherals)</p></li><li><p>
Assist with <b>network issues</b> (Wi-Fi, VPN, LAN connectivity)</p></li><li><p>
Log and track issues in <b>ITSM tools</b> (ServiceNow, Jira, etc.)</p></li><li><p>
Perform <b>software installations, updates, and patching</b></p></li><li><p>
Support <b>onboarding/offboarding</b><b> users</b></p></li></ul><p></p><p><b><br>
Education &amp; Qualification Requirements</b>:</p><ul><li><p>
BS or Diploma or degree in <b>IT / Computer Science</b></p></li><li><p>
Certifications (optional but helpful): CompTIA A+ Microsoft (MCSA / Modern Desktop) ITIL Foundation</p></li></ul><p></p><p><b><br>
Why Join SJ Group</b>?</p><p>
Join a global, multidisciplinary consultancy shaping sustainable, people-centric environments across 40+ countries. Work with world-class teams and lead impactful landscape design across the region.</p><p></p><p><b><br>
All recruitment activities go through our internal Talent Acquisition Team, and currently, this role doesn't require agency input.</b></p><p></p><p><b><br>
Please do not forward resumes directly to SJ employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.</b></p><p></p><p><b><br>
**Only shortlisted candidates will be notified**</b></p><p></p><p><br>
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!</p></div>

Desktop Support Analyst

Varex Imaging

<div><p><b><i>To apply to a Varex Imaging position, please create an account and sign-in.</i></b></p><p></p><p><b>
CURRENT VAREX IMAGING EMPLOYEES: </b>Please apply by logging into your internal Workday Account.</p><p></p><h2 class="jobSectionHeader"><b>
Summary</b></h2>
The Desktop Support provides desktop support services for end users across the organization. This role is responsible for troubleshooting common to moderately complex hardware, software, connectivity, account, peripheral, and endpoint issues while supporting day-to-day IT operations.<br>
<br>
This position is suited for an experienced desktop support technician who can work independently on routine and intermediate support requests, follow established processes, document work clearly, and escalate more complex issues when appropriate.<p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p><b>
Key Responsibilities</b><b>
</b></p><p></p><ul><li>Provide day-to-day desktop support for hardware, software, peripherals, printers, remote access, and enterprise applications.</li><li>Troubleshoot common and moderately complex issues related to Windows 10/11, Microsoft 365, authentication, network connectivity, endpoint performance, and business applications.</li><li>Assist with user account, device, and access-related support using approved tools and procedures.</li><li>Support walk-up, remote, and general desktop support activities.</li><li>Perform endpoint imaging, provisioning, deployment, repair coordination, and device recovery tasks.</li><li>Support endpoint backup solutions through participation in backup enrollment, setup, and validation using approved tools.</li><li>Support virtual desktop (VDI) environments including VDI provisioning and basic troubleshooting.</li><li>Support software installations and updates, through desk-side support or using supported tools including RMM pushes and software portals.</li><li>Participate and execute regular patching activities, including monthly OS and application patching, remediation, compliance tracking, and patching success.</li><li>Proactively identify recurring endpoint issues and contribute to improving system reliability and performance</li><li>Act as Tier 2 escalation support for endpoint-related issues and resolve moderately complex problems independently</li><li>Escalate complex, recurring, or high-impact issues to senior technicians or other IT groups when needed.</li><li>Create and update knowledge base articles, troubleshooting notes, and support documentation.</li><li>Maintain accurate ticket documentation, communicate clearly with end users, and follow established SLA and escalation processes.</li><li>Assist with project work such as device refreshes, software rollouts, hardware deployments, and site support activities.</li></ul><p><br>
</p><p><b>Required Qualifications</b></p><p></p><ul><li>3+ years of experience in desktop support, service desk support, EUC support, IT operations, or a related technical support role.</li><li>Experience troubleshooting Windows 10/11, Microsoft 365, endpoint hardware, printers, peripherals, remote support tools, and common enterprise applications.</li><li>Experience with endpoint management platforms such as Intune, SCCM, ManageEngine Endpoint Central, Tanium, or similar.</li><li>Working knowledge of Active Directory, Entra ID/Azure AD, user and device administration, authentication, VPN, and basic network troubleshooting.</li><li>Experience with endpoint lifecycle activities such as imaging, provisioning, deployment, refresh, repair, and recovery.</li><li>Experience using ticketing platforms such as ServiceNow, Jira Service Management, or similar.</li><li>Understanding of IT support practices including incident management, request fulfillment, escalation, SLA adherence, and knowledge management.</li><li>Strong customer service, communication, documentation, organization, and troubleshooting skills.</li><li>Ability to work independently on assigned tickets and escalate appropriately when additional support is needed.</li></ul><p><b><br>
</b></p><p><b>Preferred Qualifications</b></p><p></p><ul><li>Experience with software deployment, patching, device compliance, or endpoint inventory reporting.</li><li>Basic PowerShell or scripting experience.</li><li>Experience supporting Microsoft Teams Rooms, conference rooms, or AV systems.</li><li>Experience supporting multi-site, enterprise, manufacturing, healthcare, finance, or other operationally complex environments.</li><li>Experience with IT asset management or hardware lifecycle support.</li><li>CompTIA A+, Network+, Microsoft, ITIL Foundation, or similar certifications.</li></ul><p></p><p><b>
Typical Education and Experience</b></p><ul><li>
Associate's degree or equivalent</li><li>
3 - 5 years of related experience</li></ul><p></p><p><b>
Time Type:</b></p>
Full time<p></p><p><b>
Job Type:</b></p>
Regular<p></p><p><b>
Work Shift:</b></p>
First Shift<p></p><p><b>
Pay Rate Type:</b></p>
Hourly<p></p><p><b>
Benefits and Perks</b></p><p><br>
Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.</p><ul><li><p>
Medical Insurance</p></li><li><p>
Dental/Vision</p></li><li><p>
10 Paid Holidays</p></li><li><p>
PTO</p></li><li><p>
Employee Stock Purchase Plan</p></li><li><p>
401K match</p></li><li><p>
Paid Parental Leave</p></li><li><p>
Short &amp; Long-Term Disability and Life Insurance</p></li><li><p>
Competitive Pay</p></li><li><p>
Flexible Schedules</p></li><li><p>
Variety of Shift Options</p></li><li><p>
Free Safety Shoes</p></li><li><p>
Friendly Work Environment</p></li><li><p>
On-site Cafeteria, Company Nurse, Credit Union, and Gym</p></li><li><p>
Free Coffee and Soda</p></li><li><p>
Tuition Reimbursement</p></li><li><p>
Employee Referral Program</p></li><li><p>
Career Advancement Opportunities</p></li><li><p>
Employee Discounts</p></li><li><p>
EV Charging Stations</p></li></ul><p></p><p><i>
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.</i></p></div>

Desktop Support

Advance Global IT Support

<h2>About the Role</h2><p>We are looking for a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide onsite IT support services in Madrid. The ideal candidate will have strong experience in desktop support, hardware troubleshooting, enterprise IT environments, and VIP user support.</p><p>This role requires hands-on technical expertise combined with excellent communication and problem-solving skills.</p><h2>Key Responsibilities</h2><ul><li>Provide onsite support to end-users for hardware, software, network connectivity, and peripherals</li><li>Troubleshoot and resolve incidents and service requests within SLA timelines</li><li>Perform IMAC activities (Installations, Moves, Adds, and Changes) for desktops, printers, network devices, and meeting room technology</li><li>Deliver desk-side support and orientation to end-users on hardware and software usage</li><li>Manage break/fix activities and coordinate repairs to minimize downtime</li><li>Support user connectivity to enterprise network resources</li><li>Operate walk-up support/service centers and provide face-to-face technical assistance</li><li>Perform hardware repairs, hot-swap replacements, device refresh, and system tune-ups</li><li>Assist with software installations, updates, and device compliance checks</li><li>Provide high-touch VIP support with rapid incident response and personalized assistance</li><li>Maintain communication with VIP users through phone/email support when required</li><li>Manage hardware asset inventory and ensure availability of spare devices/equipment</li><li>Support basic server/network equipment troubleshooting when needed</li></ul><h2>Required Skills &amp; Experience</h2><h3>Technical Skills</h3><ul><li>Windows OS support and troubleshooting</li><li>Microsoft 365</li><li>SCCM imaging and update deployment</li><li>Active Directory basic administration</li><li>Azure basic administration</li><li>MFA and SSO troubleshooting</li><li>ServiceNow (preferred) or other ticketing systems such as Jira, Zendesk, Zoho Desk</li><li>Hardware troubleshooting and break/fix support</li><li>Basic networking knowledge</li></ul><h2>Preferred Experience</h2><ul><li>3+ years in Desktop Support / IT Support / Field Services</li><li>Experience working in enterprise environments</li><li>Experience supporting VIP users</li><li>Experience operating walk-up support centers</li><li>Familiarity with ITSM practices and SLA-driven support</li></ul><h2>Qualifications</h2><ul><li>Bachelor’s degree in IT, Computer Science, or related field preferred</li><li>Equivalent hands-on experience will also be considered</li></ul><h2>Language Requirements</h2><ul><li>English communication skills required</li><li>Spanish or multilingual capability preferred</li></ul>

Desktop Support Engineer (On-Site Services)

SISL Global

<div>
 <p>
  <strong>
   Job Title : Desktop Support Engineer (Band III)
  </strong>
 </p>
 <p>
  <strong>
   Location : North Chicago, IL 60064
  </strong>
 </p>
 <p>
  <strong>
   Duration : Fulltime
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   &ldquo;Break Fix&rdquo; support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
  </li>
  <li>
   OEM Vendor co-ordination for faulty or new hardware requirements
  </li>
  <li>
   &ldquo;IMAC&rdquo; is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
  </li>
 </ul>
 <p>
  &ldquo;Desk Side Support&rdquo; includes all types of physical assistance required at the desk of an end user to resolve IT related issues
 </p>
 <p>
  <strong>
   In Scope:
  </strong>
 </p>
 <ul>
  <li>
   Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
  </li>
  <li>
   Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
  </li>
  <li>
   Co-ordination with OEM on Hardware/Software issues
  </li>
  <li>
   Ticket information documentation using ITSM tool.
  </li>
  <li>
   Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
  </li>
  <li>
   Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
  </li>
  <li>
   Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
  </li>
  <li>
   Hardware and software provisioning (check-in and check-out)
  </li>
  <li>
   Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
  </li>
  <li>
   Articulate technical solutions to non-technical users in simple and easy to understand terms
  </li>
  <li>
   Uplift and reimage of leaver equipment and update of asset management system/CMDB.
  </li>
  <li>
   Update of asset management system/CMDB according to Joiner Mover Leaver Process
  </li>
 </ul>
 <p>
 </p>
</div>


Desktop Support Engineer

Paragon Space Development Corporation

<div>Description:
<p><b>
Who We Are:</b></p><p>
As Paragon celebrates 25 years of providing award-winning life support and thermal control solutions for extreme environments, we've recognized that it is our employees that keep our business thriving. By any measure, Paragon Space Development is an exciting and rewarding place to work. Our goal is to hire the best and allow you to do the work that you enjoy! We are interested in developing individuals who enjoy a challenge and like working on a variety of projects in a fast-paced environment. We are committed to our employees and providing an inclusive work atmosphere that allows our talent to grow both personally and professionally.</p><p><b>
Position Summary: </b>Responsible for the research, design, implementation, maintenance, and the secure and reliable operation of Paragon Space Development Corporations information systems in support of its business needs.</p><p><b>
Duties and Responsibilities</b></p><ul><li>
Answer incoming Service Desk calls and provide first response for users requiring assistance.</li><li>
Track issues from start to resolution via ticketing system.</li><li>
On-Site Position.</li><li>
Must have a valid driver license and be able to travel to multiple sites.</li><li>
Ships out company managed computer equipment.</li><li>
Troubleshoots and fixes company printers.</li><li>
Assists with application deployments</li><li>
Maintain physical inventory.</li><li>
Assists and maintains technical documentation and desk instructions.</li><li>
Assist in computer vulnerability protection and remediation.</li><li>
Assist in maintaining corporate email accounts and distribution lists.</li><li>
Intermediate knowledge of Microsoft Office 365.</li><li>
Images computers for employees.</li><li>
Setup or removal of accounts, telephony, and hardware for personnel.</li><li>
Install configure and troubleshoot client software applications.</li><li>
Troubleshoot client hardware.</li><li>
Troubleshoot Windows 11 and application issues.</li></ul>
Requirements:
<p><b>
Minimum Qualifications:</b></p><ul><li>
Associate's degree in computer related field or equivalent work experience or 3+ years of hands-on technical support experience.</li><li>
A+, Microsoft Certified Desktop Support Technician (MCDST) are recommended.</li><li>
Advanced Knowledge of Windows 10 desktop environments.</li><li>
Intermediate experience with Active Directory.</li><li>
Basic understanding of Group Policy</li><li>
Intermediate networking troubleshooting knowledge.</li><li>
Network printer support experience.</li><li>
Must have a teamwork approach to work but also act independently to solve problems when necessary.</li><li>
Ability to work in complex, diverse environment with rapidly changing priorities.</li><li>
Basic understanding of IT Security best practices.</li><li>
Must have a valid driver license.</li><li>
Must be able to lift 50 pounds.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
1 to 3 years' experience with providing desktop support within a corporate environment</li><li>
CompTIA Network +, A+, Microsoft Certified Desktop Support Technician (MCDST)</li><li>
Demonstrated knowledge of imaging software and imaging workstations</li><li>
Experience with Active Directory</li><li>
Basic understanding of Microsoft Azure</li></ul></div>

IT Desktop Support Technician

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