desktop support specialist

Meriden School District

<div><p>The successful candidate will be responsible for the daily technical support of desktop computers, mobile devices, software, and miscellaneous hardware throughout the school district. The candidate is expected to meet IT department standards by providing high-quality, timely support to district users. The Desktop Support Specialist will be available for district-wide support as directed by administrators.</p><p><b>
Performance Requirements</b></p><p>
Install, configure, and upgrade classroom technology, including Windows/Mac/Chrome OS-based workstations, printers, audio, and video projection equipment, and other network devices.</p><p>
Work with a Helpdesk ticket system to provide effective, timely troubleshooting, repair, software installation, and support for classroom-deployed IT assets throughout the district.</p><p>
Basic diagnosis and troubleshooting of computer and network issues requiring a basic knowledge of TCP/IP, DHCP, and DNS.</p><p>
Ensures deployed IT assets conform to District Security Policies.</p><p>
Works effectively as a team member, sharing information and resources, and participates in the development and implementation of IT procedures and policies.</p><p>
Effectively communicate verbally and in writing with technical cohorts, teachers, administrators, and outside vendors.</p><p>
Manages multiple responsibilities in a timely manner and adapts to changing priorities. Able to assimilate new knowledge quickly and effectively.</p><p>
Assumes other duties and responsibilities as directed by the Network Manager and Director of Curriculum and Instructional Technology.</p><p></p><p><b><br>
Requirements</b></p><ul><li>
Possess a Bachelor's degree, A+ Certification, or equivalent experience preferred</li><li>
Excellent communication, interpersonal and organizational skills.</li><li>
Working knowledge of the use and troubleshooting of Windows, OS X, iOS, Chrome operating systems, and Google Suite for Education.</li><li>
Working knowledge of the use and troubleshooting of tablets and Chromebooks</li><li>
Strong technical skills and absolute attention to detail</li><li>
Excellent written and verbal communication skills</li><li>
Adaptive and flexible to change</li></ul><p>
Starting Salary $38,500</p><p>
9:00 - 5:30 Monday - Friday</p><p><b>
Application Procedure</b></p><p>
Apply Online</p><p><b>
The Meriden Board of Education is an equal employment opportunity employer and does not discriminate on the basis of race, religion, age, sex, disability, national origin, marital, gender identity or expression, veteran, or other protected class status under applicable law in any of its education programs, activities or employment policies.</b></p></div><p></p>

Desktop Support Specialist

Henderson Behavioral Health

<p><b>Desktop Support Specialist</b></p><p>Minimum of High School Diploma required, Associate Degree or technical institute degree/certificate in Computer Science, Information Systems, or other IT related field coursework and/or equivalent work experience preferred. Experience with Active Directory, Windows Server and desktop Operating Systems, as well as common desktop applications. Must be able to interact professionally and effectively with all levels of personnel while providing excellent customer service. Attention to detail and excellent analytical and critical thinking skills. Excellent oral and written communication and presentation skills. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A valid Florida driver&rsquo;s license and auto insurance coverage of $10,000/$20,000/$10,000 are required.</p><p><b>Henderson Behavioral Health</b></p><p>Established in 1953, Henderson is one of the oldest, largest and most successful providers of recovery services for persons with behavioral health conditions. Henderson Behavioral Health (HBH or Henderson) provides healthcare, housing, and hope for over 22,000 persons of all ages in Mid to Southeast Florida each year. Through therapy, support services, advocacy, and housing, Henderson assists and inspires people with mental health and substance use conditions to reclaim their lives. We utilize state of the art research and evidence-based practices, combined with a wide range of support to treat the whole person. At Henderson, we pride ourselves in caring deeply about the work, the people we serve, our staff members and our community. We offer employees a wide scope of practice opportunities with ample opportunity to grow clinically and into supervisory and leadership roles. HBH invests in our team by offering competitive salaries, a comprehensive benefits package, extensive training programs, and much more. Our team of seasoned clinical leaders are dedicated to ensuring your success at HBH and to ensure you are supported and valued. At Henderson you will work at an organization that prides itself in providing the highest quality care, in a compassionate, respectful, trauma informed, equitable and caring environment.</p><p><b>***NHSC APPROVED SITE***</b></p><p>We look forward to meeting you in person!</p><p>Henderson Behavioral Health is a drug free workplace, E-Verify participant, and a Level II qualified entity.</p><p>https://info.flclearinghouse.com</p><p><b>Henderson Offers competitive salary and a comprehensive benefits package including:</b></p><ul><li>Health/Dental/Vision Insurance</li><li>STD / LTD/ Life</li><li>Flexible spending account</li><li>Comprehensive Employee Wellness Program</li><li>Generous Paid Time Off (PTO)</li><li>Holidays (9 Paid Holidays)</li><li>Employee Assistance Program</li><li>401(A) &amp; 403(B) Retirement Plans</li><li>Flexible Benefits Plan</li><li>Trainings &amp; Workshops &ndash; CPR, First Aid, CPI, MHFA and CEU&rsquo;S</li><li>Free Licensure Supervision</li><li>Culture of Diversity &amp; Inclusion</li><li>Annual Employee Recognition Program</li><li>Student Loan Forgiveness eligibility</li><li>Profit Sharing</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>How soon are you able to start?</li><li>Do you have a valid driver's license and auto insurance?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Desktop support: 2 years (Required)</li></ul><p>Work Location: In person</p>

Ledgent Technology

<div>
 <ul>
  <li>
   <strong>
    This is a 6 months contract to hire position
   </strong>
  </li>
  <li>
   <strong>
    100% on site, you will be working at 4 different locations within LA, the rotation is typically every 6 weeks
   </strong>
  </li>
  <li>
   <strong>
    Salary is up to 75k/year
   </strong>
  </li>
  <li>
   <strong>
    Must have Covid shot + booster (it is okay if it was back from 2021)
   </strong>
  </li>
 </ul>
 <p>
  <strong>
   Summary/Objective:
  </strong>
 </p>
 <p>
  The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
 </p>
 <p>
  <strong>
   Essential Functions of the Job:
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
  </li>
  <li>
   Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
  </li>
  <li>
   Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
  </li>
  <li>
   Administer all duties in accordance with established policies, procedures, and standards.
  </li>
  <li>
   Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
  </li>
  <li>
   Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
  </li>
  <li>
   Basic understanding and troubleshooting skills for IT hardware, software, networks, and printers.
  </li>
  <li>
   On-call and after-hours work as needed for urgent escalations
  </li>
  <li>
   Other duties as required by IT Management.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Competencies:
  </strong>
 </p>
 <ul>
  <li>
   A bachelor's degree in information technology or an IT-related field is required.
  </li>
  <li>
   Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
  </li>
  <li>
   Must be a customer service-focused, self-motivated professional.
  </li>
  <li>
   Ability to interface effectively with end users and non-technical people.
  </li>
  <li>
   Strong interpersonal skills with a positive and enthusiastic attitude.
  </li>
  <li>
   Ability to quickly learn systems with little or no documentation.
  </li>
  <li>
   Continuous learning of new systems, business processes, and concepts is a must.
  </li>
  <li>
   Strong knowledge of Windows Operating System and Apple.
  </li>
  <li>
   Demonstrated ability to think "outside-the-box", performs research, and operates independently to devise solutions to difficult problems.
  </li>
  <li>
   Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
  </li>
  <li>
   Demonstrated ability to manage stress appropriately and professionally.
  </li>
  <li>
   Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
  </li>
  <li>
   Ability to create and maintain technical documentation.
  </li>
  <li>
   Excellent oral and written communication skills.
  </li>
  <li>
   A commitment to diversity, equity, accessibility, and inclusion.
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   A+, MSDT, or Help Desk certification preferred.
   <br/>
  </li>
 </ul>
 <p>
  <em>
   All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
  </em>
 </p>
</div>


Sira Consulting, an Inc 5000 company

<div>
 <p>
  A Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
 </p>
 <p>
  Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.
 </p>
 <p>
  Exp required- 5-8 years of exp.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Technical Proficiency:
  </strong>
  Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
 </p>
 <p>
  <strong>
   Hardware Knowledge:
  </strong>
  Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
 </p>
 <p>
  <strong>
   Software Applications:
  </strong>
  Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
 </p>
 <p>
  <strong>
   Software solutions:
  </strong>
  JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
 </p>
 <p>
  <strong>
   Ticketing and Help Desk Platforms:
  </strong>
  ServiceNow and Jira Service Management or similar tools.
 </p>
 <p>
  <strong>
   Networking Basics:
  </strong>
  Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
 </p>
 <p>
  <strong>
   Remote Desktop Support:
  </strong>
  Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
 </p>
 <p>
  <strong>
   Customer Service Skills:
  </strong>
  Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
 </p>
 <p>
  <strong>
   IT Inventory:
  </strong>
  Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
 </p>
 <p>
  <strong>
   Adaptability and Learning:
  </strong>
  Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
 </p>
 <p>
  <strong>
   Team Collaboration:
  </strong>
  Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  Minimum 5 to 7+ years of experience as a Desktop Support Engineer
 </p>
</div>


SIDEMAN & BANCROFT LLP

<p><b>About the Firm</b></p><p>Sideman &amp; Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.</p><p><b>The Role</b></p><p>We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3&ndash;5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.</p><p><b>Key Responsibilities</b></p><p>&middot; Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).</p><p>&middot; Troubleshoot, document, and resolve incidents in a timely and professional manner.</p><p>&middot; Configure and maintain workstations, laptops, and mobile devices.</p><p>&middot; Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).</p><p>&middot; Assist with network and security support, including:</p><p>&middot; Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues.</p><p>&middot; Supporting endpoint and data security measures and ensuring adherence to firm policies.</p><p>&middot; Helping implement system updates and patches under IT direction.</p><p>&middot; Participate in system rollouts, upgrades, and security initiatives.</p><p>&middot; Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.</p><p>&middot; Uphold data security and confidentiality standards.</p><p><b>Required Qualifications</b></p><p>&middot; Possess a Bachelor's Degree in IT or related field with certifications/training to supplement</p><p>&middot; 3&ndash;5 years of desktop/help desk support experience, preferably in a law firm or professional services environment.</p><p>&middot; Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems.</p><p>&middot; Familiarity with document management systems (e.g., iManage, NetDocuments).</p><p>&middot; Solid understanding of networks, PCs, printers, and common peripherals.</p><p>&middot; Strong troubleshooting, communication, and client service skills.</p><p>&middot; Ability to manage competing priorities in a deadline-driven environment.</p><p><b>Preferred Skills (Our &ldquo;Unicorn&rdquo; Wish List)</b></p><p><b>Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.</b></p><p>&middot; Experience providing technical training (one-on-one, small group, or classroom).</p><p>&middot; Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references).</p><p>&middot; Ability to troubleshoot complex document issues and support users on best practices.</p><p>&middot; Experience creating user guides, quick reference materials, or training documentation.</p><p>&middot; Familiarity with Microsoft Active Directory and Exchange Administration.</p><p>&middot; Exposure to Mobile Device Management tools (e.g., Intune, MobileIron).</p><p>&middot; Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting.</p><p><b>Soft Skills &amp; Attributes</b></p><p>&middot; Ability to take on projects or tasks with clear instruction, then own the work and outcome.</p><p>&middot; Confidence to ask questions and seek clarification when needed.</p><p>&middot; Willingness to provide backup support to other IT team members in whatever ways are most helpful.</p><p>&middot; Strong teamwork orientation combined with a professional demeanor.</p><p>&middot; Appetite to learn and a drive to progressively expand technical knowledge.</p><p>&middot; Patience, adaptability, and a service mindset when working with attorneys and staff at all levels.</p><p>Pay: $105,000.00 - $115,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Help Desk / Desktop Support Specialist

Mount Sinai Health System

<div><b>Description</b><p>
100% Onsite position</p><p>
Location: Mount Sinai West 1000 10th Avenue, New York, NY</p><p>
Shift: Monday - Friday 8am - 4pm</p><p>
The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware.</p><b>
Responsibilities</b><p>
1. Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades<br>
2. Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.<br>
3. Moves, adds and changes workstations throughout Mount Sinai locations and off campus.<br>
4. Provides support for Mount Sinai users at remote sites outside the campus which might require local travel. <br>
5. Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.<br>
6. Provides second level support on incidents and escalates problems and issues as required to various IT groups.<br>
7. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.<br>
8. Maintains a high level of collaboration and communication to work effectively with end users, coworkers and upper management to perform related duties as assigned, requested, or needed.<br>
9. Completes all required / assigned training.<br>
10. Performs related duties as assigned or requested.</p><b>
Qualifications</b><p><b>
Education</b></p><p>
A baccalaureate degree in Information Technology or related area and three years of experience in a helpdesk, desk side, application, or systems support role.</p><p><b>
OR</b></p><p>
A four-year high school diploma or GED equivalent and five years of satisfactory experience in the area described above.</p><p><b>
Experience</b></p><ul><li>
At least three (3) years of full-time experience in computer repair, maintenance and installation.</li><li>
Strong customer service and organizational skills.</li><li>
Excellent oral and written skills in order to effectively communicate with clients and superiors.</li><li>
Ability to identify problem trends based on phone call volume and online ticketing system entries.</li><li>
Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.</li><li>
Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.</li></ul><p></p><p><b><br>
Licensing and Certifications</b></p><ul><li>
Certifications preferred: A+ / Network+ / Security+ / Apple Certs and Microsoft Azure Fundamentals / ITIL Foundation</li></ul><p></p><p><b><br>
Computer Skills</b></p><div><div>
Must have excellent troubleshooting skills with Hardware and software</div><div>
Advanced knowledge of all Windows Operating Systems</div><div>
Advanced knowledge supporting and troubleshooting Microsoft 365.</div><div>
Advanced knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices.</div><div>
Advanced understanding of networking and familiarity with TCP/IP and DHCP.</div><div>
Advanced knowledge of Active Directory and basic AD administration (User and Group management).</div><div>
Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).</div></div><p></p><p><b><br>
General Skills and Competencies</b></p><p>
Requires an in-depth knowledge of end user computing systems and hardware, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients and other IT management and staff.</p><p>
Must be flexible regarding duties and hours to cover and willing to travel to offsite locations</p><p></p><b><br>
Employer Description</b><p><b>
Strength through Unity and Inclusion</b></p><br>
<p>
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.</p><br>
<p>
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.</p><br>
<p><b>
About the Mount Sinai Health System:</b></p><br>
<p>
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.</p><br>
<p><b>
Equal Opportunity Employer</b></p><br>
<p>
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.</p><br>
<p><b>
Compensation</b></p><p>
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $31.4521 - $47.2548 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p></div>

Desktop Support Specialist II - Digital and Technology Partners - Onsite - Days Mon - Fri 8am - 4pm at Mount Sinai West location

Beverage Distribution Center Inc.

<p></p><div><div><div><div><div><div><div><div>Req #816</div></div></div><div><div><div><div>
8275 N Crescent Blvd, Pennsauken, NJ 08110, USA</div></div></div></div></div></div></div></div><div><div><div><div><p>
</p></div></div></div><div></div><div><div>
Job Description</div></div><div>
Posted Thursday, April 9, 2026, 11:00 PM</div><div></div><div><div><div><div><p>
Position Summary</p>
<p>
We are seeking a skilled and customer-focused Desktop Support Technician to join our IT Support Services team. This role is responsible for providing hands-on technical support in a multi-site corporate and manufacturing environment, ensuring end-user systems, applications, and devices operate efficiently. The ideal candidate is a strong communicator, self-motivated, and experienced in supporting a wide range of enterprise technologies.</p>
<p></p>
<p>Key Responsibilities</p>
<ul>
<li>Provide day-to-day desktop support for end users, including hardware, software, and peripheral troubleshooting</li>
<li>Support and maintain Windows 11 environments, including system configuration and issue resolution</li>
<li>Administer and support Microsoft 365 (O365) services including Outlook, Teams, and OneDrive</li>
<li>Manage user accounts, permissions, and distribution lists in Active Directory</li>
<li>Support collaboration tools including Microsoft Teams and Webex</li>
<li>Update and maintain our Asset database, ensuring we are tracking our deployed and in stock assets.</li>
<li>Perform laptop imaging, provisioning, and deployment using standard corporate tools and processes</li>
<li>Troubleshoot and support network connectivity issues, including basic LAN/WAN diagnostics</li>
<li>Provide VPN support and troubleshoot remote access issues</li>
<li>Support and troubleshoot RSA security solutions (multi-factor authentication)</li>
<li>Provide printer setup, maintenance, and troubleshooting support</li>
<li>Deliver mobile device support for both Apple (iOS) and Android platforms</li>
<li>Manage devices using Mobile Device Management (MDM) platforms</li>
<li>Create knowledge base articles and help maintain our library.</li>
<li>Document issues, resolutions, and processes in the IT ticketing system</li>
<li>Maintain a high level of customer satisfaction through clear communication and timely resolution</li>
<li>Collaborate with other IT teams to escalate and resolve complex issues</li>
</ul>
<p></p><p>Required Qualifications</p>
<ul>
<li>3&ndash;5 years of experience in desktop or end-user support within a corporate environment</li>
<li>Strong working knowledge of:</li>
<ul><li>Microsoft 365 (O365)</li>
<li>Active Directory</li>
<li>Windows 11</li>
<li>VPN technologies and remote access tools</li>
<li>Basic networking concepts (LAN/WAN troubleshooting)</li>
</ul><li>Experience with laptop imaging and deployment processes</li>
<li>Experience supporting mobile devices (iOS and Android)</li>
<li>Strong troubleshooting and problem-solving skills</li>
<li>Excellent customer service and interpersonal skills</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to work independently and manage multiple priorities</li>
<li>Local travel up to 20%</li>
</ul>
<p></p><p>Preferred Qualifications</p>
<ul>
<li>Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field (or equivalent experience)</li>
<li>Experience supporting Lenovo hardware in an enterprise environment</li>
<li>Familiarity with ITIL practices or structured ITSM service management environments</li>
</ul>
<p></p><p>Key Competencies</p>
<ul>
<li>Customer-focused mindset</li>
<li>Strong attention to detail</li>
<li>Self-motivated and proactive</li>
<li>Ability to adapt in a fast-paced environment</li>
<li>Team-oriented with a collaborative approach</li>
</ul>
<div>We offer a competitive salary of $60-70k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.</div>
<div>
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.</div></div></div><div><div><div>
<div>
<p>* We do not provide application status due to overwhelming volume. If your skills meet our needs, we will contact you to move forward in the process.*<br>
**EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.**<br>
<br>
***If you have a disability and you need an accommodation to apply, please contact us at hiring@hongrp.com***
</p></div></div></div></div></div></div><div><div><div><p>Job Details</p></div><div><div><div><div><div><div><div><div><div>
Job Family</div><div><b>
MIS Professionals</b></div></div></div></div></div><div><div><div><div><div>
Pay Type</div><div><b>
Salary</b></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

DESKTOP SUPPORT TECHNICIAN BDCI

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Desktop Support Specialist

Desktop Support Specialist

Desktop Support Specialist

Desktop Support Specialist

Help Desk / Desktop Support Specialist

Desktop Support Specialist II - Digital and Technology Partners - Onsite - Days Mon - Fri 8am - 4pm at Mount Sinai West location

DESKTOP SUPPORT TECHNICIAN BDCI