desktop support specialist

Wizpro Inc

Overview We are seeking a dynamic and proactive Desktop Support Technician to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing expert assistance to ensure seamless computer and device operation across the organization. Your enthusiasm for problem-solving, combined with your technical expertise, will help maintain a productive and efficient work environment. This position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven setting while making a tangible impact on daily business operations.Duties<ul><li>Deliver prompt and professional technical support to users via help desk tickets, phone, email, or in person, resolving issues related to hardware, software, and network connectivity.</li><li>Troubleshoot and resolve software problems across various operating systems including Windows and macOS, ensuring minimal downtime.</li><li>Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals; perform upgrades and repairs as needed.</li><li>Assist with software installation, configuration, updates, and patch management using tools such as SCCM (System Center Configuration Manager) and GPO (Group Policy Objects).</li><li>Support network connectivity issues by diagnosing TCP/IP configurations, DNS settings, LAN/WAN connections, VPN access, firewall configurations, and network security protocols like Meraki.</li><li>Maintain and support IT infrastructure components such as Windows Server environments, Active Directory accounts, DNS records, and Linux systems when applicable.</li><li>Monitor and manage computer management tools like BMC Remedy and ServiceNow to track incidents and service requests efficiently.</li><li>Configure and support mobile devices and ensure secure access through VPNs while maintaining security standards with firewalls and network policies.</li><li>Assist in the deployment of new hardware/software solutions; perform system imaging and asset management tasks.</li><li>Collaborate with team members on network administration tasks including TCP/IP troubleshooting, LAN setup, and network security enhancements.</li><li>Document all support activities thoroughly; generate reports on incident resolution times and recurring issues to identify areas for improvement.</li><li>Communicate clearly with users at all levels; translate technical language into understandable terms to foster positive customer service experiences.</li></ul>Qualifications<ul><li>Proven experience providing technical support in a help desk or desktop support role with a strong understanding of troubleshooting hardware/software issues.</li><li>Proficiency in operating systems such as Microsoft Windows (including Windows Server), macOS, and Linux environments.</li><li>Solid knowledge of computer networking concepts including TCP/IP protocols, DNS management, LAN/WAN architecture, VPNs, firewalls (e.g., Meraki), and network security best practices.</li><li>Experience with enterprise management tools like SCCM for software deployment and GPO for policy enforcement.</li><li>Familiarity with Active Directory administration for user account management; experience with BMC Remedy or ServiceNow is a plus.</li><li>Ability to troubleshoot computer hardware components effectively; experience with mobile device support is desirable.</li><li>Strong analysis skills to diagnose complex issues quickly; excellent communication skills to assist end-users confidently.</li><li>Knowledge of IT infrastructure components including Microsoft Office suite applications; familiarity with Microsoft Windows Server environments is advantageous.</li><li>Understanding of network administration principles such as TCP/IP configuration and LAN setup is essential.</li><li>Ability to work independently as well as part of a team in a fast-paced environment; flexibility to handle multiple priorities simultaneously. Join us as a Desktop Support Technician if you&rsquo;re passionate about technology solutions that empower users daily! Bring your expertise in IT support&mdash;help us keep our systems running smoothly while advancing your career in a vibrant organization committed to innovation and excellence.</li></ul>Job Type: Full-timePay: From $44,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Desktop Support Specialist

Stefanini North America and APAC

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Provide swift and professional deskside IT support
 </li>
 <li>
 Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
 </li>
 <li>
 Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
 </li>
 <li>
 Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
 </li>
 <li>
 Collaborate with other support groups across global locations to help troubleshoot client issues
 </li>
 <li>
 Utilize tools for building, monitoring and troubleshooting client devices
 </li>
 <li>
 Participate in Disaster recovery testing exercises
 </li>
 <li>
 Upholding procedures for logging, reporting, and statistically monitoring desktop operations
 </li>
 <li>
 Write technical support and client documentation in form of Knowledgebase articles
 </li>
 <li>
 Meet or exceed expected customer service levels
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 3+ years of relevant experience in a Desktop Support/IT Helpdesk role.
 </li>
 <li>
 Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
 </li>
 <li>
 Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
 </li>
 <li>
 Windows Migration.
 </li>
 <li>
 Hardware/Software Troubleshooting
 </li>
 <li>
 Experience with VPN, Soft Phones, Remote Desktop, VDI.
 </li>
 <li>
 Asset Tracking/Inventory Management
 </li>
 <li>
 Phone and Tablet support (Windows, iPhone, iOS, Android)
 </li>
 <li>
 Experience with Ticketing System (ServiceNow).
 </li>
 <li>
 Strong Communications Skills
 </li>
 <li>
 Excellent proven track record supporting clients in a financial environment.
 </li>
 <li>
 Excellent proven customer service based approach
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Good time management skills
 </li>
 <li>
 Strong organizational and analytical skills
 </li>
 <li>
 Ability to multi-task and work under pressure
 </li>
 <li>
 Ability to work autonomously and within team
 </li>
 <li>
 Dress Code: Business casual
 </li>
 </ul>
</div>

H-TECH SUPPORTS

About the RoleWe are seeking a highly motivated and technically skilled Deskside Support Technician to join our IT team. The ideal candidate will provide comprehensive technical support to onsite personnel, customers, and service providers, ensuring smooth operation of IT systems and hardware. This role involves troubleshooting, installation, configuration, and maintenance of end-user devices, along with delivering exceptional customer service and contributing to continuous improvement initiatives.Key Responsibilities<ul><li>Provide comprehensive technical support to onsite personnel, customers, and service providers.</li><li>Manage end-user onboarding and offboarding, including hardware assignment and retrieval.</li><li>Perform imaging, reimaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, etc.).</li><li>Execute IMAC-related tasks (install, move, add, change) such as hardware break/fix, upgrades, and data migration.</li><li>Troubleshoot and resolve software and hardware incidents; replicate issues when required.</li><li>Maintain and update the incident management system to ensure SLA compliance.</li><li>Monitor, escalate, and resolve tickets promptly to meet service standards.</li><li>Follow asset management and inventory processes diligently.</li><li>Provide setup and support for conference rooms, meeting room technology, and MTR devices.</li><li>Manage provisioning and deployment of VoIP, Android, and Mac devices.</li><li>Collaborate with IT infrastructure and support teams to escalate and resolve incidents.</li><li>Support Deskside Management Team in asset management, break/fix, and service desk operations.</li><li>Share technical knowledge and best practices through established knowledge-sharing platforms.</li><li>Mentor and guide junior Deskside Support Technicians when required.</li><li>Deliver VIP-level customer support and Smart Hands &amp; Feet assistance to network, server, and security teams.</li><li>Perform racking and mounting of hardware in comms rooms and IT cabinets.</li><li>Assist remote teams in troubleshooting by enabling remote access to hardware.</li><li>Replace and install cabling in comms rooms, including patch cables and related connections.</li></ul>Required Skills &amp; Qualifications<ul><li>Strong problem-solving and organizational skills with the ability to exercise sound judgment.</li><li>Excellent communication and customer service skills with a dedication to client satisfaction.</li><li>Strong teamwork and collaboration abilities.</li><li>Proven technical expertise in desktop support and troubleshooting.</li><li>Experience with Microsoft Office 365, Windows OS, VPN client software (e.g., Citrix), and remote desktop tools (e.g., Bomgar).</li><li>Ability to perform root cause analysis and take appropriate corrective action.</li><li>Basic understanding of networking fundamentals.</li><li>Experience with racking and mounting network and server hardware.</li><li>Strong time management and workload prioritization skills.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul>Language:<ul><li>Turkish (Required)</li><li>English (Required)</li></ul>Location:<ul><li>&#305;stanbul (Required)</li></ul>

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
<ul><li>Desired Experience:</li>
<li>Computer OS/Peripherals troubleshooting</li>
<li>Handling Different PC Operating Systems ( Windows 7/8 and 10)</li>
<li>Performing Hardware Software Installation ( understanding of deployment tools like SCCM)</li>
<li>Basic knowledge of SOE and group policies</li>
<li>Printer support</li>
<li>Good knowledge of MS Office tools installation &amp; troubleshooting</li>
<li>Excellent customer service and people skills</li>
<li>Field experience supporting a variety of technologies and services</li>
<li>Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems</li>
<li>Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure</li>
</ul>
Personal Attributes:
<ul><li>Excellent End-user computing skills.
</li><li>Good knowledge of Infrastructure support.</li>
<li>Strong analytical and problem-solving capabilities</li>
<li>Well-organized and extremely detail-oriented
</li><li>Strong customer service ethic and excellent communication skills, both oral and written</li>
<li>Passionate about delivering quality no matter what you are doing
</li><li>Can work both independently and in a collaborative team-oriented environment</li>
<li>A self-starter, motivated to push the limits and think outside of the box
</li><li>Fondness for solutions that are simple, elegant, and effective
</li><li>Ability to work with and maintain confidential information</li>
<li>Language Proficiency: German, English</li>
</ul>
In-depth knowledge of:
<ul><li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li>
<li>Microsoft Office applications</li>
<li>PCLaptop hardware</li>
<li>PCLaptop peripherals, including printers</li>
<li>Mobile devices</li>
</ul>
 Basic knowledge of:
<ul><li>Active Directory</li>
<li>Exchange</li>
<li>Apple OS</li>
<li>SCCM</li>
</ul>
IT Qualifications
At least two of the following:
<ul><li>PCLaptop OEM Maintenance Certification</li>
<li>CompTIA A+ Certification</li>
<li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li>
<li>Microsoft Office Specialist (MOS) Certification</li>
</ul>
Experience in a similar role
<ul><li>5+ years of relevant experience.</li>
</ul>
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com</div>

Desktop Support Lead

Ulster University Qatar

Purpose StatementThe Desktop Support Technician is responsible for providing day-to-day professional desktop support to students, lectures and other non-academic staff at Doha British School Ain Khaled Campus.Duties and Responsibilities&middot; Assist in the planning and implementation of IT projects and initiatives&middot; Install, configure and maintain all academic software applications&middot; Set up and maintain user accounts and permissions&middot; Maintain accurate documentation of IT assets, configurations, and procedures&middot; Collaborate with other IT staff to ensure smooth operation of IT systems&middot; Stay up-to-date with new technologies and trends in the IT field&middot; Troubleshoot and perform routine hardware/software testing, configuration and installations.&middot; Identity user training needs and develop and deliver desktop-related training.&middot; Perform routine maintenance related to all hardware and software in the school.&middot; Resolve PC (desktop/laptop), server, network and software problems with timely resolutions&middot; Provide user support to the I.P. telephone system.&middot; Package, test, deploy and update software.&middot; Create and maintain desktop images.&middot; Perform routine network and PC installations, troubleshoot, maintain and resolve any IT related problems&middot; Provide support for devices such as printers, projectors, interactive whiteboards, audio/visual and access control devicesRequired Skills&middot; Strong customer service and problem solving skills, including the ability to provide diligent, prompt and courteous responses to users&rsquo; and questions and technical issues.&middot; Administration knowledge of Windows Server and desktop operating systems (Windows &amp; MAC).&middot; PC hardware configuration including peripherals.&middot; Thorough knowledge of Microsoft Office 365 including Teams&middot; Knowledge of Google Workspace.&middot; Knowledge of devices such as smart boards, tablets, mobiles (both Android and iOS).&middot; Knowledge of Citrix Xen Server, Xen App/Desktop and VMWare would be an advantage.PERSONAL ATTRIBUTES&middot; Ability to follow instructions.&middot; Prioritization and scheduling of assigned tasks and duties.&middot; Flexible and adaptable.&middot; Energetic and enthusiastic.QUALIFICATIONS&middot; Bachelor&rsquo;s Degree in Computing or an IT related field.&middot; A+ or MCSE certification or equivalent would be preferred.&middot; Minimum two years&rsquo; experience in similar role is required. (More than two years would be preferred).&middot; Experience of working in an educational environment (e.g. school, college or university) would be preferred.Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Desktop Support: 2 years (Required)</li><li>Educational environment (School, College or University): 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>CCNE or MCSE (Preferred)</li></ul>Job Type: Full-timeEducation:<ul><li>Primary (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Desktop Support Technician (Doha British School Ain Khaled)

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

Hibrant Ltd

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, strong knowledge of Windows and/or macOS environments, and a passion for delivering exceptional IT support.Responsibilities<ul><li>Provide first and second-level support to users for desktop/laptop, printers, mobile devices, and other peripherals</li><li>Install, configure, and troubleshoot hardware and software systems</li><li>Respond to support tickets, phone calls, and emails in a timely and professional manner</li><li>Support end-users with Microsoft Office Suite, Windows OS, and common applications</li><li>Manage and maintain user accounts, permissions, and access rights in Active Directory</li><li>Assist in onboarding and offboarding processes including provisioning and decommissioning of devices</li><li>Collaborate with other IT staff and departments to resolve complex issues</li><li>Maintain IT inventory, documentation, and user guides</li><li>Ensure all systems are compliant with company policies and security standards</li><li>Escalate unresolved issues to higher-level technical support or vendors</li></ul>Requirements<ul><li>Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role</li><li>Strong understanding of Windows 10/11, macOS, and Microsoft 365 applications</li><li>Familiarity with Active Directory, DNS, DHCP, and basic networking concepts</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk)</li><li>Excellent communication and interpersonal skills</li><li>Strong troubleshooting and analytical thinking abilities</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Contract Contract length: 12 monthsPay: KD40.000 - KD45.000 per day

Desktop Support Engineer

Search 10000+ Desktop support specialist jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 desktop support specialist jobs NEAR_ME

Desktop Support Specialist

Desktop Support Specialist

Desktop Support Specialist

Desktop Support Lead

Desktop Support Technician (Doha British School Ain Khaled)

Field/Desktop Support Engineer

Desktop Support Engineer