desktop support technician

Ovation Workplace services

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Desktop Support Technician

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>Desktop Support Technician </b>for a Full-Time<b> </b>position.</p><p><b>
Job Summary:</b></p><p>
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.</p><p><b>
Essential Functions:</b></p><p>
Some of the primary responsibilities of this role would include:</p><ul><li>
All aspects of both Remote and Deskside computer support</li><li>
Owning, tracking and resolving Information Technology (IT) incidents and requests</li><li>
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs</li><li>
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems</li></ul><p>
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.</p><p><b>
Education:</b></p><ul><li>
High school diploma or equivalent. Bachelor&rsquo;s Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire</li><li>
CompTIA A+ Certification &ndash; required within 90 days of hire</li><li>
Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred</li><li>
Apple Support Certification preferred</li></ul><p><b>
Knowledge Requirements:</b></p><ul><li>
Incident Management</li><li>
Problem Management</li><li>
Change Management</li><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)</li><li>
Enterprise ticketing application experience - Remedy Service Management experience preferred.</li><li>
Installation and maintenance of Windows OS</li><li>
Installation and maintenance of Apple preferred</li><li>
Installation and maintenance of mobile devices</li><li>
Installation/updating of desktop software</li><li>
Remote desktop connections</li><li>
Antivirus support</li><li>
Backup and recovery</li><li>
Desktop performance monitoring and optimization</li></ul><p><b>
Experience:</b></p><p>
Two (2)+ years experience in an enterprise call center - help desk - service desk &ndash; desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break<br>
Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.</p>
<p>
Ideal candidate should have relevant 2-3 years&rsquo; experience in Windows Desktop support.<br>
a) Provide first/second level contact and problem resolution for customer issues.<br>
b) Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c) Provide timely communication on issue status and resolution.<br>
d) Maintain ticket updates for all reported incidents.<br>
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.<br>
f) Should have basic knowledge of Mac operating system, to support Apple pc users.<br>
g) Install, upgrade, support and troubleshoot for printers, computer hardware.<br>
h) Performs general preventative maintenance tasks on computers, laptops, printers.<br>
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.<br>
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.<br>
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and<br>
Telecoms.<br>
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</p><p><br>
<b>
Candidate Required Minimum Qualifications and Skills</b><br>
a) Bachelor&rsquo;s Degree or equivalent in Computer Science or related field.<br>
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.<br>
c) Minimum of 18 months years of IT experience.<br>
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and<br>
troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.<br>
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,Windows PC/laptop management via Active Directory.<br>
f) Proven analytical, troubleshooting and problem-solving skills.<br>
g) Proven ability to multi-task, effectively determine priorities and meet SLA&rsquo;s.<br>
h) Excellent communication relationship-building and internal customer service skills.<br>
i) Adaptable and flexible in a fast-changing industry and work environment.<br>
j) Willing to work off-hours and weekends when required for projects or emergency support.</p></div>

Prime Residential

<div>Description:<p></p><p><b><br>
About Prime:</b> Prime Residential is an established owner and operator of more than 21,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.</p><p><b>
Location: </b>This is a hybrid role officing out of our headquarters located in the Transamerica Pyramid Monday through Thursday, work from home on Friday.</p><p><b>
Target Pay:</b> $41.55 to $46.16 hourly + eligible for annual discretionary bonus</p><p><b>
Role Overview:</b> Prime&rsquo;s Desktop Support Technician will support and maintain our computer systems, desktops, peripherals, and other network-connected devices. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This superstar will also troubleshoot problem areas (in person, by telephone, or chat) in a timely and accurate fashion, and provide end-user assistance where required. You&rsquo;ll be the friendly voice of Prime, providing world-class customer service, troubleshooting, and technical support. We&rsquo;ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs.
</p><p><b>Who You Are:</b></p><ul><li>
Strong problem solver with a passion for technology, able to analyze, isolate, and resolve complex technical issues across systems and applications.</li><li>
Customer-focused communicator who connects easily with end users and explains solutions clearly, patiently, and in a way tailored to each individual.</li><li>
Multitasking, results-oriented contributor who thrives in technical environments, delivers high performance, and measures success through customer satisfaction and outcomes.</li><li>
Self-driven &ldquo;doer&rdquo; who takes initiative with minimal direction, is accountable for commitments, and adapts quickly to change.</li><li>
Team-focused culture builder who values collaboration, feedback, inclusivity, and contributes to a positive, respectful workplace.</li></ul><p><b>
Role Responsibilities:</b></p><ul><li>
Support development and implementation of new computer projects and new hardware installations.</li><li>
Provide training to end-users on company devices and software applications.</li><li>
Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.</li><li>
Conduct research on, and make recommendations for, hardware and software products in support of procurement and development efforts.</li><li>
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.</li><li>
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.</li><li>
Construct, install, and test customized configurations based on various platforms and operating systems.</li><li>
Collaborate with technology team members to ensure efficient operation of the organization&rsquo;s desktop computing environment.</li><li>
Where required, administer, and resolve issues with associated end-user workstation network and software products.</li><li>
Receive and respond to incoming calls, chats, and work orders regarding end-user issues in a timely manner.</li><li>
Participate in meetings and collaborate with the rest of the Technology Support Team</li><li>
If necessary, liaise with third-party support and other equipment vendors.</li><li>
Ability to assist with after-hours support coverage and occasional travel to off-site locations.</li><li>
Support IT onboarding and orientation for new hires, including device setup, system access, and initial application configuration.</li><li>
Perform related duties consistent with the scope and intent of the position.</li></ul>
Requirements:
<ul><li>5&ndash;7 years of professional technical troubleshooting experience or equivalent proven technical ability, with strong problem-solving and analytical skills.</li><li>
Expert knowledge of PC/desktop hardware and internal components, including extensive experience supporting, configuring, and repairing equipment and peripherals.</li><li>
Hands-on experience with M365, Intune, Azure Active Directory, desktop configuration, setup, and basic networking technologies.</li><li>
Experience supporting customers via phone, email, chat, and in person, with a strong customer-service mindset and ownership of end-to-end issue resolution.</li><li>
Strong communication skills, able to explain technical concepts clearly in business-friendly and user-friendly language and adapt style to different audiences.</li><li>
Ability to research, interpret, and apply technical information across operating systems, protocols, standards, tools, manuals, and OEM documentation.</li><li>
Self-directed and adaptable; able to multitask, manage competing priorities, and work independently in a fast-paced, changing environment, including after-hours support as needed.</li><li>
Physical and travel requirements: ability to sit/stand for extended periods; move, kneel, bend, reach, and operate office and technical equipment; view screens for long periods; and travel regularly to onsite, offsite, and remote locations for support, meetings, and training.</li></ul><p><b>
What We Offer:</b></p><ul><li><b>
Generous Benefits:</b> Comprehensive medical, dental, vision, and RX plans.</li><li><b>
PTO</b>: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.</li><li><b>
Retirement</b>: 401(k) plan with company contribution.</li><li><b>
Tools Provided</b>: Service team members are provided with tool kits.</li><li><b>
Career Growth</b>: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.</li><li><b>
Education</b>: Tuition reimbursement for continuous learning.</li><li><b>
Employee Housing Discount</b>: Housing discount offered at Prime Residential properties.</li></ul><p><b>
JOIN OUR TEAM:</b> If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.</p><p><b>
Privacy Notice:</b> https://www.primegrp.com/ccpa-info-current-and-prospective-employees/</p><p><br>
At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.</p><p><br>
Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.</p><p><b><br>
Regarding Prime Residential's Compensation Philosophy:</b> The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.</p></div>

University of Arkansas

<div><h2 class="jobSectionHeader"><b>Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.
</b></h2><p></p><p>Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for &ldquo;Find Jobs for Students.&rdquo;
</p><p></p><p>University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for &ldquo;Find Student Jobs at UAF.&rdquo;
</p><p></p><p>All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
</p><p></p><p>If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through &ldquo;My Draft Applications&rdquo; located on your Candidate Home page.<br>
</p><p><br>
<b>Closing Date:
</b></p>03/28/2026
<h2 class="jobSectionHeader"><br>
<b>Type of Position:
</b></h2>IT Support<br>
<div><div><div><div><div><div><div><p><br>
<b>Workstudy Position:
</b></p></div></div></div></div></div></div></div>No
<h2 class="jobSectionHeader"><br>
<b>Job Type:
</b></h2>Regular
<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><br>
<b>Work Shift:<br>
</b></h2></div></div></div></div></div></div></div><div><div><div><div><div><div><div><p><br>
<b>Sponsorship Available:
</b></p></div></div></div></div></div></div></div>No
<h2 class="jobSectionHeader"><br>
<b>Institution Name:
</b></h2>University of Arkansas, Fayetteville
<p>Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation&rsquo;s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
<br>
<br>
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation&rsquo;s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
<br>
<br>
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
<br>
<br>
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
<br>
<br>
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
<br>
<br>
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Department:
</b></h2>Desktop Support<br>
<div><div><div><div><div><div><div><p><br>
<b>Department's Website:<br>
</b></p></div></div></div></div></div></div></div><h2 class="jobSectionHeader"><br>
<b>Summary of Job Duties:
</b></h2>The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users. This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets; creating documentation regarding end user support solutions to expedite future support requests; performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware; transport and deployment of IT hardware including desktop computers, monitors, printers, projectors, telephony equipment and others as assigned. In addition, the Desktop Support Technician will function as tier-2 support resource for campus staff and IT peers; execute IT hardware inventory and update historical inventory records to reflect status, and perform other duties as assigned.
<br>
<br>
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
<h2 class="jobSectionHeader"><br>
<b>Qualifications:
</b></h2><p></p><p><b>Minimum Qualifications:
</b></p><ul><li><p>The formal education equivalent of a bachelor&rsquo;s degree in computer science, computer applications, mathematics, or a related field; plus, at least two years of experience in computer support
</p></li></ul><p>OR
</p><ul><li><p>Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus, at least five years of experience in computer support
</p></li></ul><p></p><p><i>Applicable equivalencies may be considered on the above qualifications.
</i></p><p></p><p><b>Preferred Qualifications:
</b></p><ul><li><p>At least two years supporting Windows and Mac computers
</p></li><li><p>Experience installing and configuring Operating Systems using Endpoint management software (i.e., KACE, SCCM, or similar)
</p></li><li><p>Experience with networking essentials, operating systems, audio/video systems, and software troubleshooting
</p></li><li><p>Experience with remote software and hardware support
</p></li><li><p>Basic understanding of the TCP/IP model
</p></li></ul><p></p><p><b>Knowledge, Skills, &amp; Abilities:
</b></p><ul><li><p>In-depth knowledge of Windows and Mac operating systems
</p></li><li><p>Strong customer service skills
</p></li><li><p>Strong communication skills
</p></li><li><p>Ability to analyze computer system problems or error and devise corrective measures
</p></li><li><p>Ability to read and interpret technical literature and documentation<br>
</p></li></ul><p><br>
<b>Additional Information:<br>
</b></p><div><div><div><div><div><div><div><p><br>
<b>Salary Information:
</b></p></div></div></div></div></div></div></div>$43,923<br>
<div><div><div><div><div><div><div><p><br>
<b>Required Documents to Apply:
</b></p></div></div></div></div></div></div></div>List of three Professional References (name, email, business title), Resume
<div><div><div><div><div><div><div><p><b>Optional Documents:
</b></p></div></div></div></div></div></div></div>Cover Letter/Letter of Application, Proof of Veteran Status<br>
<div><div><div><div><div><div><div><p><br>
<b>Recruitment Contact Information:
</b></p></div></div></div></div></div></div></div>Crystal Ellis, Strategic Talent Acquisition Specialist, ce031@uark.edu<br>
<p><br>
<i>All application materials must be uploaded to the University of Arkansas System Career Site </i><i>https://uasys.wd5.myworkdayjobs.com/UASYS
</i></p><p><i>Please do not send to listed recruitment contact.<br>
</i></p><p><br>
<b>Special Instructions to Applicants:<br>
</b></p><h2 class="jobSectionHeader"><br>
<b>Pre-employment Screening Requirements:
</b></h2>Criminal Background Check, Sex Offender Registry
<p></p><p>The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
</p><p></p><p>The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
</p><p></p>The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University&rsquo;s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
<p></p><p>Persons must have proof of legal authority to work in the United States on the first day of employment.
</p><p></p><p>All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Constant Physical Activity:
</b></h2>N/A
<h2 class="jobSectionHeader"><br>
<b>Frequent Physical Activity:
</b></h2>N/A
<h2 class="jobSectionHeader"><br>
<b>Occasional Physical Activity:
</b></h2>N/A
<h2 class="jobSectionHeader"><br>
<b>Benefits Eligible:
</b></h2>Yes</div>

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul><p><b>
Role - Senior Desktop Support Engineer - Windows and MAC End Points
</b></p><p><b>Job Description:</b></p>
<p>
A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
</p><p>Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.</p>
<p><b>
Key Responsibilities:</b></p>
<p><b>
Technical Proficiency:</b> Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.</p>
<p><b>
Hardware Knowledge:</b> Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.</p>
<p><b>
Software Applications:</b> Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.</p>
<p><b>
Software solutions:</b><b> </b>JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory</p>
<p><b>
Ticketing and Help Desk Platforms: </b>ServiceNow and Jira Service Management or similar tools.</p>
<p><b>
Networking Basics:</b> Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.</p>
<p><b>
Remote Desktop Support:</b> Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.</p>
<p><b>
Customer Service Skills:</b> Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.</p>
<p><b>
IT Inventory:</b> Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies</p>
<p><b>
Adaptability and Learning:</b> Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.</p>
<p><b>
Team Collaboration:</b> Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.</p>
<p><b>
Experience: </b>Minimum 5 to 7+ years of experience as a Desktop Support Engineer</p></div>

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