desktop support technician

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position.
Job Summary:
The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime.
Essential Functions:<ul><li>
Client technologies include Microsoft Windows and iOS operating systems.</li><li>
Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the service and perform corrective actions.</li><li>
Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during task order performance by the Contracting Officer&rsquo;s Representative to specify the location(s), quantity, and timeline requirements of the refresh requirements.) Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment.</li><li>
Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers. Ensure that images comply with prevailing Federal and customer policies and requirements.</li></ul>
Education:
Associates Degree in a computer-related field, Bachelor's degree desired.
Experience:
At least 2 years of desktop and computer peripheral support/troubleshooting experience.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

Desktop Support Technician

Nexcel Computer Solutions WLL

1) Desktop Support Technician<ul><li>Experience in health care sector will be added value.</li><li>24/7 Support to all PCs with peripheral devices for more than 9000 users</li><li>Provide technical assistance to end-users regarding hardware, software, and network-related issues.</li><li>Support more than 9000 Employee.</li><li>Diagnose and troubleshoot problems with computers, printers, peripherals, and other IT equipment.</li><li>Install and configure desktop computers, laptops, and related hardware.</li><li>Set up and maintain software applications, operating systems, and drivers.</li><li>Perform routine maintenance on desktops and laptops, including hardware upgrades and repairs.</li><li>IT Procurement and Vendor Management to related devices and equipment.</li></ul>Skills &amp; Qualifications <ul><li>ITIL Foundation</li><li>Customer Service certificate</li><li>Communication Skills</li><li>Microsoft OS knowledge and troubleshooting skills</li><li>effectively communicate, both written and verbal, in English languages</li><li>At least one year of experience in IT technical support</li><li>Hardware Knowledge: Understanding of computer hardware components, peripherals, and troubleshooting hardware issues.</li><li>Software Knowledge: Familiarity with operating systems (Windows, macOS, Linux), common software applications, and troubleshooting software-related problems</li><li>Troubleshooting: Ability to diagnose and resolve technical issues efficiently. Analytical Thinking: Strong analytical skills to identify the root cause of problems</li><li>Diploma or bachelor&rsquo;s degree in IT, engineering or computer science, or related</li></ul>Job Type: Full-timePay: From BD300.000 per month

Transdev

<div>Transdev in Quincy, MA is hiring a Desktop Support Technician. The desktop support technician provides in person and remote support to employees and supports the System Administrator with IT projects and implementations.
Transdev is proud to offer:
<ul><li>Competitive compensation package of minimum $25.75 hr &ndash; Maximum $32.00 hr</li>
</ul>Benefits include:
<ul><li>Vacation: minimum of two (2) weeks</li>
<li>Sick days: 5 days</li>
<li>Holidays: 12 days; 8 standard, 4 floating</li>
<li>Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.</li>
</ul>Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
<ul><li>Manage day-to-day desktop operations by monitoring IT Requests from users to resolve issues and requests. Provide technical support for both local and remote users. Maintain and support PCs and Laptops in office and through remote connection.</li>
<li>Manage user accounts, groups, and distribution lists for multiple systems. Perform adding, changing, or disabling user accounts, or coordinate with appropriate agency for user account requests. This includes new hires, role changes, and terminations.</li>
<li>Maintain Inventory Tracking for hardware, software, and licenses.</li>
<li>Setup new PCs, laptops, and user devices for employees, including software installs, configuring, joining to network, naming, connections, and testing.
</li><li>Perform software updates and hardware upgrades to PCs, laptops, and user devices.
</li><li>Diagnose and resolve user software and hardware issues. Work with vendors to repair or replace hardware. Work with vendor support to resolve software issues.</li>
<li>Follow established Security Policies. Maintain EDR and SOC protection for user devices.
</li><li>Support client VPN software and VPN accounts. Maintain user Internet filtering system through firewall and Bitdefender to ensure approved and secure website access.
</li><li>Resolve basic connectivity issues for PCs, Laptops, and user devices, including network wired and wireless issues. Collaborate with IT team for advanced connectivity issues.</li>
<li>Utilize computer Imaging technology to deploy standard configurations and software to PCs and Laptops.</li>
<li>Complete projects assigned by IT Manager or IT Lead in a timely completion.</li>
<li>Embrace team efforts and support fellow IT team members to accomplish goals. Act as backup to IT Systems Admin where appropriate. Assist IT Systems Admin as needed.</li>
<li>Create documentation to provide user guidance for technology systems.
</li><li>Follow Standard Operating Procedures for Helpdesk requests and issues.</li>
</ul>Qualifications:
<ul><li>3+ years Hands-on experience deploying, upgrading, maintaining, and supporting desktop technology, laptops, user systems, user software, and user hardware in an enterprise environment.
</li><li>3+ years experience diagnosing and resolving hardware, software, and connectivity issues. This includes issues with user devices, security, networking, user accounts, wireless, and Windows.
</li><li>2+ years experience using Active Directory, DNS, and TCP/IP networks. This includes AD user account issues, permissions, and access. Also includes user access issues, permissions, and groups.</li>
<li>2+ years experience supporting remote access for users with Remote Desktop Servers or similar technology. 2+ years experience supporting VPN Clients and computer Remote-Control software (like Teamviewer).</li>
<li>2+ years experience with email communication issues, including Office 365 Apps.</li>
<li>Must be able to support and resolve basic networking and Wireless issues. Must be familiar with firewalls, switches, VLANs, and security. Proven ability to operate in a Helpdesk Scenario, following SLAs and SOPs to support remote and local user requests and issues.</li>
<li>Experience using Computer Imaging Technology to deploy user computers.</li>
<li>Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.</li>
</ul>Physical Requirements:
The essential functions of this position require the ability to:
<ul><li>Must be able to work flexible schedules as needed.
</li><li>Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
</li><li>Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
</li><li>The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.</li>
</ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
<ul><li>Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).</li>
<li>Successfully pass a pre-employment drug screen.</li>
</ul>About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev &ndash; the mobility company &ndash; empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please ClickHerefor CA Employee Privacy Policy
Job Category: Information Technology (IT)
Job Type: Full Time
Req ID: 6813
Pay Group: NCD
Cost Center: 601
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev &ndash; the mobility company &ndash; empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.</div>

B1 IT SOLUTIONS

Job Title: Desktop Support L2Location: Grand rapids MI/ Allegan MI (Onsite)ContractJob Description: Job Description: As a Desktop Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.Key Responsibilities: <ul><li>Provide technical support and troubleshooting for hardware, software, and connectivity issues.</li><li>Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.</li><li>Assist with the setup and deployment of new equipment and software.</li><li>Respond to support requests via ServiceNow, phone, email, or in-person.</li><li>Document and track issues and resolutions in a ticketing system.</li><li>Assist new users with system and software setups</li><li>Collaborate with other IT team members to resolve complex issues.</li><li>Maintain inventory of all hardware and software resources.</li><li>Ensure security and privacy of networks and computer systems.</li></ul>Qualifications: <ul><li>Strong Customer Soft Skills</li><li>Proven experience as a Desktop Support Specialist or similar role.</li><li>Strong knowledge of Windows and Mac operating systems.</li><li>Familiarity with remote desktop applications and ticketing software.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational skills and attention to detail.</li><li>Relevant certifications (e.g. Microsoft Certified Professional) are a plus.</li></ul>Job Type: ContractPay: $22.00 - $27.00 per hourExperience:<ul><li>MacOS Server: 4 years (Required)</li><li>Windows: 4 years (Required)</li><li>Desktop support: 4 years (Required)</li></ul>Location:<ul><li>Grand Rapids, MI 49503 (Required)</li></ul>Work Location: In person

Ovation Workplace services

Overview: 
We are seeking an experienced System Administrator skilled in providing end-to-end desktop and infrastructure support across Windows and Mac environments. The ideal candidate will have extensive hands-on experience supporting C-suite executives and VIP users, ensuring a seamless and secure technology experience.
 Key Responsibilities
 Provide advanced desktop, laptop, and mobile device support for Windows and macOS users, including C-suite and VIP personnel.
 Manage installation, configuration, and maintenance of operating systems, software, and hardware.
 Troubleshoot complex technical issues across endpoints, network devices, and user accounts.
 Administer Microsoft 365, Active Directory, and related user management tasks.
 Maintain and optimize system performance, backups, and security compliance.
 Coordinate with IT infrastructure, networking, and security teams for smooth service delivery.
 Evaluate and deploy updates, patches, and software upgrades.
 Create and maintain detailed technical documentation and user guides.
 Deliver exceptional customer service with professionalism and discretion when handling executive support needs.
 Required Skills and Qualifications
 Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
 Minimum 8 years of experience in IT support, including system administration and desktop support roles.
 Proven expertise in Windows 10/11, macOS, Microsoft 365, Active Directory, and Exchange.
 Strong understanding of network fundamentals (DNS, DHCP, VPN, firewalls).
 Experience with endpoint management tools (e.g., Intune, JAMF, SCCM).
 Excellent communication, troubleshooting, and customer engagement skills.
 Ability to work independently and manage multiple priorities effectively.
 Preferred Qualifications
 ITIL Foundation, CompTIA, or Microsoft certifications.
 Experience supporting executives in fast-paced corporate environments.
 Familiarity with collaboration tools such as Zoom, Teams, and Slack.

Job Title: Desktop Support Specialist L2Location: Allegan,MI (Onsite)Employment Type: ContractKey Responsibilities:&middot; Provide Level 2 desktop and technical support for end users across the site.&middot; Perform installation, configuration, troubleshooting, and maintenance of desktops, laptops, mobile devices, and peripherals.&middot; Support MAC, Windows OS, iOS devices (iPhones/iPads) for tracking hardware and software.&middot; Handle incident resolution related to hardware failures, OS issues, application errors, login/AD problems, and network connectivity.&middot; Perform system imaging, device upgrades, patching, and deployment of new equipment.&middot; Support network-related issues, including VPN, switches, wireless access points, and basic LAN troubleshooting.&middot; Conduct daily health checks on systems, hardware, and network components to ensure smooth operations.&middot; Maintain accurate IT inventory including laptops, desktops, monitors, accessories, and licensed software using AMC/asset management systems.&middot; Collaborate with IT teams to resolve escalations, system outages, and cross-functional technical issues.&middot; Provide on-site and occasional after-hours support for priority incidents or scheduled maintenance.&middot; Required Qualifications:&middot; High school diploma or equivalent with 5+ years of IT support experience, OR Associate degree in Computer Science, Information Technology, or related field with 3+ years of hands-on experience.&middot; Strong hands-on expertise with Windows OS, desktop hardware, printers, and common enterprise applications.&middot; Experience supporting iOS mobile devices (setup, troubleshooting, configuration, MDM tools preferred).&middot; Experience with hardware repair, imaging tools, deployment processes, and system upgrades.&middot; Strong communication, customer service, problem-solving, and teamwork abilities.Job Type: ContractPay: $25.00 - $28.00 per hourWork Location: In person

Desktop Support Technician L2

Job Title: Desktop Support Specialist L2Location: Grand Rapids,MI (Onsite)Employment Type: ContractKey Responsibilities:&middot; Provide Level 2 desktop and technical support for end users across the site.&middot; Perform installation, configuration, troubleshooting, and maintenance of desktops, laptops, mobile devices, and peripherals.&middot; Support MAC, Windows OS, iOS devices (iPhones/iPads) for tracking hardware and software.&middot; Handle incident resolution related to hardware failures, OS issues, application errors, login/AD problems, and network connectivity.&middot; Perform system imaging, device upgrades, patching, and deployment of new equipment.&middot; Support network-related issues, including VPN, switches, wireless access points, and basic LAN troubleshooting.&middot; Conduct daily health checks on systems, hardware, and network components to ensure smooth operations.&middot; Maintain accurate IT inventory including laptops, desktops, monitors, accessories, and licensed software using AMC/asset management systems.&middot; Collaborate with IT teams to resolve escalations, system outages, and cross-functional technical issues.&middot; Provide on-site and occasional after-hours support for priority incidents or scheduled maintenance.&middot; Required Qualifications:&middot; High school diploma or equivalent with 5+ years of IT support experience, OR Associate degree in Computer Science, Information Technology, or related field with 3+ years of hands-on experience.&middot; Strong hands-on expertise with Windows OS, desktop hardware, printers, and common enterprise applications.&middot; Experience supporting iOS mobile devices (setup, troubleshooting, configuration, MDM tools preferred).&middot; Experience with hardware repair, imaging tools, deployment processes, and system upgrades.&middot; Strong communication, customer service, problem-solving, and teamwork abilities.Job Type: ContractPay: $25.00 - $28.00 per hourWork Location: In person

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