desktop support technician

MRCOOL, LLC

MRCOOL&reg; designs innovative, energy-efficient HVAC systems, including our DIY-friendly ductless mini splits and ducted central air solutions, built to last. As a fast-growing leader in the HVAC industry, our technology and data infrastructure are critical to scaling the business.About the role:We are seeking a passionate and technically skilled Desktop Support Technician to join our team. The ideal candidate will have expert knowledge of Windows 11, MacOS, Microsoft 365, and hardware/software troubleshooting. You will be responsible for ensuring tasks are handled in a professional and timely manner. This role requires maintaining high levels of customer satisfaction through exceptional communication and service delivery.Responsibilities:<ul><li>Provide onsite and remote support to end-users via phone, email, or chat, ensuring timely and effective resolution of technical issues.</li><li>Troubleshoot and resolve software, hardware, and networking issues, including desktops, laptops, printers, network multifunction copiers, and peripheral devices.</li><li>Provide support for Windows 11, MacOS, iPhone, and Android.</li><li>Administer user accounts and provision access to cloud-based applications such as Microsoft Azure, Office 365, Google Workspace, and other enterprise tools.</li><li>Administer and maintain audiovisual systems across conference rooms and presentation spaces, including live support for company meetings.</li><li>Manage the full computer lifecycle, including procurement, deployment, access provisioning, backups, and decommissions, ensuring compliance with company policies and procedures.</li><li>Utilize ticketing systems to log, track, and manage technical support requests.</li><li>Demonstrate a willingness to continuously learn new technologies and processes, improving technical expertise and service delivery.</li></ul>Qualifications:<ul><li>5+ years of experience supporting Windows and macOS in a corporate environment.</li><li>Strong technical knowledge of Windows 11, Microsoft 365, and Google Workspace.</li><li>Experience providing hardware support for desktops, laptops, printers, network multifunction copiers, and peripherals.</li><li>Experience with Dell and Apple products and their associated support ecosystems.</li><li>Working knowledge of TCP/IP and general networking troubleshooting.</li><li>Good communication skills, both verbal and written, with a focus on clear and concise customer interactions.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work independently and manage multiple tasks effectively.</li><li>A degree in Computer Science or Information Technology.</li></ul>Pay: From $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Desktop support: 5 years (Required)</li></ul>Ability to Commute:<ul><li>Hickory, KY 42051 (Required)</li></ul>Work Location: In person

Desktop Support Technician

Huntsville Memorial Hospital

<div>POSITION PURPOSE
Under general supervision of the Director, the Desktop Support Technician assist clients with hardware and software issues, provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. Clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end user training as needed; assists other ISD members; troubleshoots problems; passes more complex end user problems on to ISD Analysts; conducts hardware and software inventory database maintenance and reporting.
ESSENTIAL JOB FUNCTIONS
Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. 
1. Displays knowledge of basic computer hardware and operating systems, such as installation, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventive maintenance, with additional elements of security and soft skills.
2. Performs installation, configuration, diagnosis, preventive maintenance and other basic networking tasks.
3. Well-versed in common problem inquiries and able to provide immediate solutions. Develops new solutions to frequently occurring problems.
4. Responds to incoming questions in a timely manner. Researches questions and issues and resolves each interaction with customer satisfaction.
5. Tracks 100% of all customer contacts. Documents each contact thoroughly so as not to cause extra efforts by other support personnel.
6. Performs responsibilities according to the Standard Operating Procedures manual and the specified Service Level Agreement.
7. Escalates issues to second or third level support personnel when appropriate via proper escalation procedures as defined in the Help Desk Standard Operating Procedures manual. Dispatch calls to field technicians when appropriate.
8. Prepares in advance for new releases and rollouts to anticipate customer inquiries.
9. Attends scheduled meetings and in-services as required for technical and communication training and staying up-to-date with company policies and procedures.
10. Utilizes good judgment and works competently in stressful situations, always treating the customer with respect and dignity.
11. Abides by the HMH Legal Compliance Code of Conduct.
12. Maintains patient confidentiality and appropriate handling of PHI.
13. Maintains a safe work environment and reports safety concerns appropriately.
14. Performs all other related duties as required and assigned.
LATITUDE, CONTACTS/INTERACTIONS
All positions of Huntsville Memorial Hospital are part of an interdisciplinary team, and as such, participate in the care and service delivery process through effective interaction with other team members. Primarily interacts with hospital staff, medical staff, patients, and visitors. 
Requirements 
QUALIFICATIONS
Education: High school diploma or GED required. Bachelor&rsquo;s degree preferred.
Experience: Prior experience in Information Technology preferred.
License/Certifications: None required.
Required Skills: Technical aptitude and understanding of basic computer skills required. Excellent organizational and customer service skills required.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Frequent: sitting, standing, walking
Occasional: reaching, lifting, carrying, bending, &amp; squatting,
Visual and hearing acuity required. Work is inside, with good ventilation and comfortable temperature.
Possible exposure to: potential electric shock, moving mechanical parts, toxic/caustic chemicals or detergents, radiant energy, communicable diseases, blood borne pathogens. 
Benefits 
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
<li>Wellness Resources</li></ul></div>

Zones

<div>Description 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Term: 3+ months
Location: 100% onsite in San Francisco
Pay: Up to $45.00
Hours: Day shift - Mon-TH 32 hours 
What you will do as the Desktop Support Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Onsite support &amp; incident management: walk-up support, ticket triage and hygiene, escalation coordination.</li><li>
Meeting room / AV readiness: room checks, basic fixes (e.g., cables), escalation to McKinsey ITSA/vendor where required.</li><li>
Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking activities as defined.</li><li>
Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.</li></ul> 
What you will bring to the team:
5+ years experience with the following:<ul><li>
Meeting room maintenance and pre-checks</li><li>
Over-the-counter IT support</li><li>
Office technical maintenance</li><li>
Shipping and receiving</li><li>
Stock management</li><li>
Tier 1 and 2 IT Service Desk Support</li><li>
Network Cabling
</li></ul>Zones offers a comprehensive Benefits package
 
 
While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. 
 
At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.</div>

Wayne Health

<div><h1 class="jobSectionHeader">About Us:</h1>
Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.
With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.<h1 class="jobSectionHeader">
Job Summary:</h1>
The Desktop Support Technician II will primarily provide onsite technical support at all Wayne Health locations. Under limited supervision, responsibilities include: installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required.<h1 class="jobSectionHeader">
Job Description:</h1>
Essential Duties and Responsibilities:<ul><li>
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems and/or software.</li><li>
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.</li><li>
Perform account management functions including, but not limited to, unlocking user accounts, re-enabling computer accounts, password resets, and user identity verification.</li><li>
Maintain strict privacy policies, following HIPAA regulations.</li><li>
Demonstrates good follow up and follow through skills to ensure that all break/fix and project assignments are completed timely and in a quality fashion</li><li>
Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.</li><li>
Assist in the development of technical support and procedural documentation.</li><li>
Receive and respond to incoming calls, tickets, regarding desktop, phone, and printer problems.</li><li>
If necessary, liaise with third-party support and PC equipment vendors.</li><li>
Perform related duties consistent with the scope and intent of the position.</li><li>
Act as resource for Level I Technicians.</li><li>
Other duties as assigned.</li></ul> 
Skills and Abilities:<ul><li>
Knowledge of computing functions for Windows-based PCs; basic knowledge of Mac computers.</li><li>
Knowledge of basic software packages, such as Microsoft Office products, Adobe products.</li><li>
Intermediate TCP/IP networking knowledge and troubleshooting skills.</li><li>
Ability to work with people of varied technological skills.</li><li>
Ability to design and develop basic technology-based instructional training materials.</li><li>
Ability to understand instructional and technical processes, products or concepts, and communicate them effectively to a non-technical audience.</li><li>
Ability to understand and apply general policies and procedures.</li><li>
Ability to work productively on several projects simultaneously.</li><li>
Ability to maintain confidentiality.</li><li>
Ability to use rigorous logic and methods to solve technical problems with effective solutions.</li><li>
Ability to demonstrate effective communication skills in both written and verbal formats.</li><li>
Possess strong interpersonal skills and commitment to customer satisfaction.</li><li>
Ability to work and communicate with various vendors for a number of different medical devices and software programs.</li><li>
Ability to perform under general supervision.</li><li>
Must possess a valid driver&rsquo;s license and be willing to use your personal vehicle to travel to the supported clinics. (Mileage will be reimbursed)</li></ul>
Education, Licensure/Certification, and Training:<ul><li>
H.S. Diploma/GED is required</li><li>
3+ years of field support experience is required</li></ul>
Knowledge &amp; Experience<ul><li>
Excellent knowledge of PC and desktop hardware.</li><li>
Excellent knowledge of PC internal components.</li><li>
Hands-on hardware troubleshooting experience.</li><li>
Extensive equipment support experience.</li><li>
Working technical knowledge of current protocols, operating systems, and standards.</li><li>
Ability to operate tools, components, and peripheral accessories.</li><li>
Able to read and understand technical manuals, procedural documentation and OEM guides.</li></ul>
Safety Requirements:<ul><li>
Compliance with Department Health and Safety policies and procedures.</li></ul>
Working Conditions/Schedule:<ul><li>
40-hour work week, hours and days to be determined by the business needs of the department. Additional hours may be required.</li><li>
On-Call rotation for respond to after-hours tickets.</li></ul>
Wayne Health is an EEO/AA/Veteran/Disability Employer</div>

Desktop Support Technician II

Leidos

<div>Description
Unleash Your Potential
The Leidos Digital Sector is seeking a Desktop Support Technician - Routine Requirements to support the AFNCR ITS program at The Pentagon. 
 
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer&rsquo;s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the Air Force National Capital Region (AFNCR), missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&amp;E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.
Routine Requirements within The Pentagon is looking for an experienced technician to support end user devices for unclassified and classified systems. Technicians will handle new customer installs, small office moves, and technical refresh. Additionally, personnel are responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. They will assist with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket(s)/work order(s).
Basic Qualifications:<ul><li>
Requires a Bachelors degree and 4 years of applicable experience or a Master's degree and 2 years of applicable experience additional years of experience will be accepted in lieu of a degree.</li><li>
Active CompTIA Security+ certification.</li><li>
Active DoD Secret security clearance.</li><li>
Ability to work independently and in a collaborative environment.</li><li>
Familiarity with ServiceNow and/or Remedy.</li><li>
Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).</li><li>
Experience working with Senior Leaders.</li></ul> 
 
Preferred Qualifications:<ul><li>
Strong communication skills (both verbal and written).</li><li>
Comfortable discussing technical information with users and other support personnel.</li><li>
Strong problem solving and decision-making skills.</li><li>
Ability to work autonomously as well as an integral member of a team.</li><li>
Pentagon experience to include working with DISA JSP and Whitelisting.</li></ul>
Responsibilities:<ul><li>
Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions.</li><li>
Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment.</li><li>
The Tier II Technician at Leidos is responsible for supporting computer data communications systems and understanding computer networks and routing.</li><li>
This role involves planning and implementing upgrades, analyzing hardware and software solutions, and ensuring effective network operations.</li><li>
The technician will work closely with Tier III engineers and will be involved in incident management, configuration management, and network maintenance.</li><li>
Support the installation and maintenance of client LAN/WAN devices.</li><li>
Respond to and resolve incidents, demonstrating troubleshooting skills.</li><li>
Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).</li><li>
Draft and implement standard network change requests.</li><li>
Provide support to Tier III network engineers for incident management and projects.</li><li>
Conduct inventory and coordinate network operations, maintenance, repairs, or upgrades.</li><li>
Understand layer 2 switching, including VLANs and port security.</li><li>
Where required, administer and resolve issues with associated end-user workstation software products.</li><li>
Receive and respond to incoming calls, e-mails, instant messages, and voicemails.</li><li>
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.</li><li>
Accurately document and update all assigned incident tickets.</li><li>
If necessary, liaise with third-party support and PC equipment vendors.</li><li>
Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting.</li><li>
Analyze, identify, resolve VPN, outlook, and network access issues.</li><li>
Utilize Active Directory to manage user&rsquo;s accounts.</li></ul>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
July 30, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $65,650.00 - $118,675.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</div>

Desktop Support Technician Routine Requirements

United Petroleum Transport Ltd.

<div>The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.
What a Help Desk Technician does daily:
<ul><li>Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user&rsquo;s satisfaction</li><li>
First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment</li><li>
Provide support for Windows 10 Laptop/Desktop Operating Systems</li><li>
Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research</li><li>
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution</li><li>
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.</li><li>
Analyze and resolve problems with core business applications</li><li>
Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)</li></ul>
Additional Responsibilities:
<ul><li>Carries out duties assigned System Administrators or Director of Information Technology as required.</li></ul>
Education and Experience:
<ul><li>Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly</li></ul>
Knowledge, Skills and Abilities:
<ul><li>Experience with all Microsoft Standard Applications/Operating Systems</li><li>
Office 365 support and administration</li><li>
Knowledge of Active Directory administration including account creation, group member administration, and computer management</li><li>
Excellent troubleshooting skills</li><li>
Excellent Customer Service &amp; interpersonal skills</li><li>
Excellent verbal and written communication skills</li><li>
Self-starter with detail oriented work habits</li><li>
Able to maintain confidentiality</li><li>
Display professional demeanor</li></ul>
Physical Requirements:
<ul><li>Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.</li><li>
Occasional lifting (up to 20 pounds).</li></ul>
Working Conditions:
<ul><li>Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.</li></ul></div>

Help Desk Technician

Strategic Solutions

<div>Please note: Every application submitted through Workday is reviewed by a real person &mdash; not an AI. We value your time and take each submission seriously.
Strategic Solutions delivers high-touch, value-rich technology services and is laser focused on helping companies successfully drive their businesses! With unparalleled expertise and credentials in healthcare, as well as legal, finance, and other industries, SSVA is the most experienced, locally-based provider of IT Consulting, Technology Delivery, and Managed Services in the Mid-Atlantic region.<div><div>
At SSVA, a New Charter Company, we are seeking an End User Support Technician in Richmond, NC (in other companies this person could hold the title of End User Support Technician, IT Support Technician, Desktop Support Technician) to provide responsive end-user IT support and maintain reliable workplace technology.</div><div> 
This is position will be onsite in Richmond, NC</div><div> 
In this role, you will monitor, troubleshoot, and optimize client network environments while leveraging Remote Monitoring and Management (RMM) platforms to proactively identify and resolve infrastructure issues before they impact end users. You will investigate network connectivity, Windows Server and workstation performance, Microsoft 365 services, and endpoint health, collaborating with internal engineering teams to remediate complex technical challenges. A key component of this role is developing and maintaining automation through PowerShell and Python scripting to streamline repetitive administrative tasks, enhance RMM alerting and remediation workflows, and improve operational efficiency across managed environments.</div><div> 
To be successful in this role, you will possess a strong foundation in Windows administration, networking concepts, and endpoint management while demonstrating the ability to diagnose issues across diverse client environments. You should be comfortable analyzing RMM-generated alerts, identifying recurring trends, and building automated solutions using PowerShell or Python to improve response times and operational consistency. Success in this position requires excellent troubleshooting skills, the ability to prioritize incidents in a fast-paced managed services environment, and clear communication when working with both technical teams and end users. A continuous improvement mindset, curiosity for emerging technologies, and a passion for automation and infrastructure optimization will enable you to make a meaningful impact on service delivery and client satisfaction.</div><div> 
We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.</div><div>
General Job Duties</div><div><ul><li>
Provide network support and troubleshooting across client infrastructures, including configuring, upgrading, and maintaining Cisco Meraki networking solutions while diagnosing and resolving connectivity issues</li></ul></div><div><ul><li>
Work directly with ISPs to coordinate the installation, activation, troubleshooting, dispatch, and decommissioning of network circuits</li></ul></div><div><ul><li>
Develop and maintain automation scripts using PowerShell and Python to enhance RMM alerting, automate routine administrative tasks, and improve operational efficiency across managed environments</li></ul></div><div><ul><li>
Perform initial troubleshooting for end-user support requests, including password resets, workstation performance issues, software installations, printer and scanner configuration, driver installation, and other common desktop support tasks</li></ul></div><div><ul><li>
Provide onsite field support as needed, including PC deployments, workstation setup and replacement, printer installation and configuration, hardware upgrades, and other hands-on technical support activities. Field work accounts for approximately 25% of the role</li></ul></div><div> 
Required Experience</div><div><ul><li>
3+ years of experience providing technical support to external client end users in a managed services (MSP) or similar customer-facing environment, with the ability to work both collaboratively as part of a team and independently with minimal supervision.</li></ul></div><div><ul><li>
Experience triaging, troubleshooting, and resolving incidents and service requests related to Windows workstations, printers, end-user applications, and Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.</li></ul></div><div><ul><li>
Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies, as well as remote access solutions such as Remote Desktop Services (RDS) and Citrix. Working knowledge of Cisco Meraki, including navigating the Meraki Dashboard to monitor, troubleshoot, and resolve network-related issues.</li></ul></div><div> 
Preferred Experience</div><div><ul><li>
Prior MSP or related-industry experience is a plus</li></ul></div><div><ul><li>
Connectwise RMM, plug-in Pia Agent experience</li></ul></div><div><ul><li>
Certifications: CCNA, Network+, Cisco Meraki Solutions Specialist (ECMS)</li></ul></div><div> 
Compensation</div><div>
The compensation is expected to start at $60,000, plus bonus. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.</div></div><div><div> 
SSVA, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSVA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</div></div></div>

End-User Support Technician

Search 10000+ Desktop support technician jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 desktop support technician jobs Near Me

Desktop Support Technician

Desktop Support Technician

Desktop Support Technician

Desktop Support Technician II

Desktop Support Technician Routine Requirements

Help Desk Technician

End-User Support Technician