desktop support technician

Optomi

<div>
 <p>
  <strong>
   Optomi, in partnership with a leading organization, is seeking an experienced IT Deskside Support Technician to join their team in Durham, NC!
  </strong>
 </p>
 <p>
  This role is ideal for a hands-on, customer-focused IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment. The IT Deskside Support Technician will provide both deskside and remote support to ensure a seamless technology experience across the organization.
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 </p>
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  <strong>
   What the right candidate will enjoy:
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 <ul>
  <li>
   A highly interactive, end-user facing environment
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   Hands-on troubleshooting across hardware, software, and network systems
  </li>
  <li>
   Collaboration with Help Desk, Network, Security, and Systems teams
  </li>
  <li>
   Ownership of workstation setup, onboarding, and lifecycle management
  </li>
 </ul>
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 </p>
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  <strong>
   Experience of the right candidate:
  </strong>
 </p>
 <ul>
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   2+ years of IT support or deskside support experience
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  <li>
   Strong knowledge of
   <strong>
    Windows and macOS
   </strong>
   environments
  </li>
  <li>
   Experience with
   <strong>
    Active Directory/Entra ID and Microsoft 365
   </strong>
  </li>
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   Experience with
   <strong>
    Intune
   </strong>
   or other MDM platforms
  </li>
  <li>
   Familiarity with
   <strong>
    PowerShell
   </strong>
   or basic automation/scripting
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   Familiarity with remote support tools and ITSM platforms (ServiceNow, Jira, etc.)
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   Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
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   Experience with imaging, account provisioning, and hardware deployment
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   Strong problem-solving, communication, and customer service skills
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   Ability to prioritize and work independently in a fast-paced setting
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  <li>
   Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or equivalent experience
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   CompTIA A+, Network+, Microsoft MCP, or similar certifications
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities of the right candidate:
  </strong>
 </p>
 <ul>
  <li>
   Provide deskside and remote support for hardware, software, and connectivity issues
  </li>
  <li>
   Install, configure, and maintain operating systems, applications, and security updates
  </li>
  <li>
   Set up and deploy new user workstations (imaging, account setup, access provisioning)
  </li>
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   Manage IT asset inventory and hardware lifecycle (deployment, repair, decommissioning)
  </li>
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   Support office technology including printers and video conferencing systems
  </li>
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   Escalate complex issues and collaborate with cross-functional IT teams
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   Document tickets, resolutions, and procedures accurately
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   Assist with onboarding/offboarding and IT orientation
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   Ensure compliance with IT policies and security standards
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 </ul>
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 </p>
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  <strong>
   Working Conditions:
  </strong>
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   On-site support required in Durham, NC, with occasional travel between office locations
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   Ability to lift and move IT equipment up to 50 lbs
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   Participation in on-call rotation or occasional after-hours support as needed
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 </ul>
 <p>
 </p>
</div>


Desktop Support Technician

Altercare Integrated Health Services

<div><div><b>IT Mobile/Desktop Support Technician</b><br>
TSG Resources, Inc. | North Canton, OH<br>
</div><div><b>Job Overview</b><br>
The IT Mobile/Desktop Support Technician role supports and maintains technology, equipment, and IT assets. This includes installing, configuring,</div>
<div></div><div>diagnosing, repairing, and upgrading all mobile; laptop; and desktop hardware and equipment while ensuring its optimal performance. Technicians also troubleshoot problem areas in a timely and accurate fashion as well as provide end user training and assistance where required.</div>
<div></div><div><b>Description of Duties</b></div>
<ul><li>Serve as the first point of contact for technology issues with hardware, software, network, web and mobile device related issues and requests.</li>
<li>Work with end users to identify and deliver required PC service expectations.</li>
<li>Provide training and support to end users and staff on computer operation and other issues.</li>
<li>Install, image, configure, test, maintain, monitor, and troubleshoot end user workstation hardware; networked peripheral devices; printers; mobile devices; and networking hardware products.</li>
<li>Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software.</li>
<li>Automate basic tasks. Improve existing workflows.</li>
<li>Manage ticketing system workload and respond regarding mobile, desktop, and other hardware related problems.</li>
<li>Maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment.</li>
<li>If necessary, work with third-party support and PC equipment vendors.</li>
<li>Performing other duties as assigned.</li>
</ul>
<div><br>
<b>Minimum Qualifications:</b></div>
<ul><li>Relevant experience in a similar technical role.</li>
<li>Extensive knowledge of MS desktop operating systems and MS Office applications.</li>
<li>Experience troubleshooting computer hardware and software systems.</li>
<li>Excellent customer service skills. Strong written and verbal communication skills.</li>
<li>Time management and problem-solving skills.</li>
<li>Must have the ability to effectively communicate technical issues both internally and externally.</li>
<li>Ability to work in fast paced team environment.</li>
<li>Ability to lift standard computer equipment.</li>
<li>Ability to work on-site in North Canton, Ohio</li>
</ul><div><b>Preferred Qualifications:</b></div>
<ul><li>Relevant IT certifications are a plus. (CompTIA A+/Network+; Microsoft MCSA/MCSE or Azure Role-Based Certifications).</li>
<li>Bachelor's degree in computer science or related field is also a plus.</li>
<li>3-4 years of experience in a similar role.<br>
</li></ul><div><b>About the Schroer Group</b></div>
<div></div><div>The Schroer Group is the parent organization of five family-owned, outcome-based companies, including Altercare Integrated Health Services, Absolute Health Services, Avalon Foodservice, Leverage Purchasing Group and Valor Health Plan. We are committed to delivering quality care to our patients and residents through skilled nursing, assisted living, outpatient rehabilitation, pharmacy, food distribution, group purchasing and Institutional Special Needs Insurance. The Schroer Group has been recognized by NorthCoast 99 for 18 years as one of the best places to work in Northeast Ohio. TSG Resources provides IT technical services for the Schroer Group family of companies.</div>
<div><br>
<b>Department</b><br>
MIS</div>
<div></div><div><b>Direct Report</b><br>
IT Manager</div>
<div></div><div><b>Compensation</b><br>
$19 - $28 an hour</div>
<div></div><div><b>Job Type</b><br>
Full time; Onsite.<br>
Monday &ndash; Friday, 8am &ndash; 5pm<br>
North Canton, Ohio location.</div>
<div></div><div><b>Benefits</b><br>
TSG offers competitive compensation and a wide range of employee benefits, including paid vacation accruals, health insurance, dental, vision, 401(k) with company match, and life insurance.</div>
<div>PTO Policy:<br>
All full-time employees are eligible for paid time off after 90 days with the company; we offer 3 weeks PTO per year subject to accrual. We also offer paid time off for Jury Duty and for Bereavement leave.<br>
<br>
Health Insurance:<br>
We offer several health plan options for employees and their eligible dependents. We have an employee wellness program and we also offer an HSA option.<br>
<br>
Dental Insurance:<br>
We offer high and low dental plan options. The high plan includes orthodontic coverage.<br>
<br>
Voluntary Insurance Coverage:<br>
We offer voluntary Critical Illness Insurance, Hospital Indemnity Insurance, Group Accident Insurance, Life and AD&amp;D Insurance, Disability Insurance, and other benefits. TSG provides Basic Life and AD&amp;D coverage at no charge. We offer group pet insurance as well.<br>
<br>
401(k) Profit Sharing Plan<br>
TSG offers eligible employees a contribution match. We offer Traditional and Roth 401k options.</div>
<div></div><div>#INDNA2020</div></div>

IT Mobile/Desktop Support Technician

Newrez

<div><div>Exceed the expectations of our residential mortgage borrowers &amp; business partners through superior service, simple processes, and effective communications.</div><div><br>
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.</div><div></div><div><div><div><div><br>
POSITION SUMMARY</div></div><div>
The Desktop Support Technician II is an end-user support professional that provides expertise and client support in maintaining specific products used in the technical support and user infrastructure.</div><div><div>
DESCRIPTION</div></div><div>
Essential Functions, Duties, and Responsibilities</div><ul><li>
Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate.</li><li>
Supports and maintains the end user environment. This may include configuring new hardware, reviewing, and addressing virus alerts, installing, and troubleshooting software including patches, and performing tests.</li><li>
Provides direct support to users for supported hardware, software, and devices. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site).</li><li>
Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software and wipes data prior to destruction or reissue.</li><li>
Documents, maintains, and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.</li><li>
Performs facility moves under guidance.</li><li>
Ensures compliance with relevant policies and regulations and escalates any concerns as appropriate.</li><li>
Choosing effectively from among many different procedures or approaches in order to implement a solution.</li><li>
Troubleshooting user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies. Can problem-solve most standard end user problems.</li><li>
Maintaining composure and a professional manner at all times, including in stressful situations with clients.</li><li>
Courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful.</li><li>
Probes clients effectively to determine the actual nature or underlying cause of a user problem.</li><li>
Strong orientation towards client service.</li><li>
Selects appropriate work procedures or approaches to address and/or escalate problems.</li><li>
Sets own priorities based on established service level agreements.</li><li>
May provide assistance to more junior team members.</li><li>
Ability to effectively and accurately convey information to others.</li><li>
Performs related duties as assigned by management.</li></ul><div></div><div>
Qualifications and Education Requirements</div><ul><li>
High school diploma or equivalent, required.</li><li>
Bachelor&rsquo;s degree or equivalent preferred.</li><li>
2-4 years&rsquo; relevant experience in a technical support role.</li></ul><div></div><div>
Skills, Abilities, and Knowledge</div><ul><li>
Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures.</li><li>
Builds expertise in standard end user hardware and software and the ability to resolve client issues.</li><li>
Has a basic understanding of network connectivity and infrastructure.</li><li>
Gaining an understanding of Newrez specific applications and technologies.</li><li>
Possesses a general understanding of Newrez's services and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support.</li><li>
Works to assess the client&rsquo;s comfort level with technology, and potentially manage their anxiety and stress.</li><li>
Comfortable in an ongoing dialogue with clients that may at times be vague, confusing and/or stressful.</li><li>
Understands the technology organization and where and when to escalate client or operational problems.</li></ul><div></div><div>
Work Environment and Physical Requirements</div><ul><li>
Working on-site at assigned office location.</li><li>
Regular and punctual attendance adhering to schedule established by leadership.</li><li>
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.</li><li>
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.</li><li>
Sedentary work in a stationary position at a cubicle for prolonged periods of time.</li><li>
Constant repetitive motions required for operating a computer, such as typing and managing phone calls.</li><li>
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.</li></ul></div></div><div></div><div>
Additional Information:</div><div>
While this description is intended to be an accurate reflection of the position&rsquo;s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.</div><div></div><div><br>
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.</div><div></div><div>
Company Benefits:</div><div>
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!</div><ul><li><div>
Medical, dental, and vision insurance</div></li><li><div>
Health Savings Account with employer contribution</div></li><li><div>
401(k) Retirement plan with employer match</div></li><li><div>
Paid Maternity Leave/Parental Bonding Leave</div></li><li><div>
Pet insurance</div></li><li><div>
Adoption Assistance</div></li><li><div>
Tuition reimbursement</div></li><li><div>
Employee Loan Program</div></li><li><div>
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members</div></li></ul><div></div><div>
Newrez NOW:</div><ul><li><div>
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more</div></li><li><div>
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice</div></li><li><div>
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee</div></li><li><div>
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions</div></li></ul><div><br>
Equal Employment Opportunity<br>
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.</div></div><div></div>

Desktop Support Technician II

Sharp Brains Ltd

<p><b>Position: IT Support Technician L1</b></p><p><b>Role Type: Backfill</b></p><p><b>Working Days: On-Demand</b></p><p><b>Contract duration:</b> 1 year (extendable)</p><p><b>Contract Type: </b>1099</p><p><b>Experience Required:</b> 3-5 years as IT Support.</p><p><b>Site Address: Research Triangle Park, Durham, NC </b>(On-Site)</p><p><b>Languages required: </b>English (B2 - C1)</p><p><b>Responsibilities:-</b></p><ul><li>Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.</li><li>Providing fault analysis to customers&rsquo; various core operating systems and platforms,</li><li>providing support, and applying desktop fault resolution for the approved application suite.</li><li>Ideal candidate should have 2-3 Years&rsquo; experience in Windows Desktop support.</li><li>Provide first/second-level contact and problem resolution for customer issues.</li><li>Work with vendors to remediate complex AV issues as needed.</li><li>Provide timely communication on issue status and resolution.</li><li>Maintain ticket updates for all reported incidents.</li><li>Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>Should have basic knowledge of the Mac operating system, to support Apple pc users.</li><li>Install, upgrade, support, and troubleshoot printers, and computer hardware.</li><li>Performs general preventative maintenance tasks on computers, laptops, and printers.</li><li>Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.</li><li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.</li><li>This position requires the ability to work in a project-based environment requiring flexibility and teamwork.</li></ul><p>Job Type: Contract</p><p>Pay: $200.00 - $220.00 per day</p><p>Application Question(s):</p><ul><li>Are you comfortable to work as an On Call IT Support Technician?</li><li>What is your current location?</li><li>Your expected rate per hour/per day?</li><li>Are you ok to work as freelancer with 1099 contract?</li></ul><p>Work Location: In person</p>

Desktop IT Support Technician (Freelance/Self employed)

McGuireWoods LLP

<div>Overview:
<div>
McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Seattle office. This role focuses on providing hands-on support to firm personnel with PC hardware and software. In collaboration with other IT teams, the On-Site Support Technician will help ensure technology is utilized efficiently and effectively across their assigned area.</div><div></div><div><br>
McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues.</li><li>
Set-up and support internal and external meetings, presentations, conference calls and events as needed.</li><li>
Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel.</li><li>
Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones.</li><li>
Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc.</li><li>
Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel.</li><li>
Performs additional duties as directed.</li></ul>
Qualifications:
<ul><li>Minimum of 3 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions.</li><li>
Law firm experience preferred.</li><li>
Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word.</li><li>
Experience supporting iPhone and Android.</li><li>
Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation.</li></ul><div><b>
Have more questions? Connect with a </b><b>recruiter</b><b> directly.</b></div><div>
#LI-MM1</div></div><div></div>

On-Site Support Technician

Squanou Technology inc

<p><b>Squanou Technology Inc</b></p><p>Squanou Technology is a corporate IT relocation and desktop support firm specializing in financial services environments. We support major enterprise clients across the Tri-State area and nationwide, delivering high-touch desktop deployment, MAC services, and break/fix support.</p><p>We are expanding our technician network to support increasing deployment volume.</p><p>Position Overview:</p><p>We are seeking experienced <b>Deployment &amp; MAC Technicians</b> to support after-hours, weekend, and project-based work across New York City and surrounding areas.</p><p>This role is ideal for technicians who are professional, dependable, and comfortable working in high-end corporate environments.</p><p>Work typically includes:</p><ul><li>PC deployments (1&ndash;3 monitor setups)</li><li>Desk-side hardware installs</li><li>User moves (MAC &ndash; Move/Add/Change)</li><li>Equipment swaps and refresh projects</li><li>Light break/fix support</li><li>Cable management and clean workspace setup</li></ul><p>Schedule:</p><ul><li>Fridays after 5:00 PM</li><li>Saturday mornings</li><li>Some weekday availability (as needed)</li><li>Project-based assignments</li></ul><p>Flexible availability preferred.</p><p>Requirements:</p><ul><li>2+ years desktop support or deployment experience</li><li>Experience in financial or corporate environments preferred</li><li>Strong professionalism and communication skills</li><li>Comfortable interacting directly with end users</li><li>Ability to work independently and follow deployment instructions</li><li>Reliable transportation within NYC / Tri-State</li><li>Background check required (financial industry standard)</li></ul><p>Preferred Experience:</p><ul><li>Windows 10/11 deployments</li><li>Active Directory basics</li><li>Imaging / device staging</li><li>Multi-monitor setups</li><li>Ticketing systems</li><li>Corporate office etiquette</li></ul><p>Pay: From $25.00 per hour</p><p>Work Location: In person</p>

Deployment & MAC Technician (After-Hours / Weekend Support) – NYC & Tri-State

Lenob & Company

<p>We are looking for an ONSITE IT &amp; Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area &amp; you may support them as per your availability (weekdays, weekends).</p><p>Tasks will be L1 &amp; L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation &amp; replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support.</p><p>Base Skill Set:</p><p>✅ Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms</p><p>✅ Professionally trained &amp; certified in IT Infrastructure Library &amp; Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various initiative activities</p><p>✅ Basic understanding of DHCP, DNS, IP addressing, fixing wireless LAN, Ethernet desktop configuration issues, and subnetting.</p><p>✅ Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devices</p><p>Job Type: Contract<br/>Contract length: 12 months</p><p>Pay: E&pound;468.00 - E&pound;702.00 per hour</p>

Network Support Engineer

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