desktop support technician

Connection

<div>Overview:

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Specialist. This is a direct-hire opportunity for a outstanding end-client in the hospitality industry. This position is on-site in Plano, TX, M-F, 8-5PM CST. The offering hourly rate is $24/hr. 
This role provides desktop support, including deployments, equipment moves, installations and configuration changes. Support includes troubleshooting complex issues on Windows PC's, MAC's, printers and mobile devices, install software, peripherals and transfer data. 
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department. 
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. 
Why You Should Join Us<div>
You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.</div>
Responsibilities: 
<ul><li>
Provide Tier 2 Executive level support</li><li>
Demonstrate excellent customer service skills</li><li>
Ability to work alone or with a team</li><li>
Willingness to go above and beyond</li><li>
Other support activities include researching and recommending solutions</li><li>
Working with vendors and backline teams to resolve issues</li><li>
Must provide excellent customer service skills, follow processes, learn quickly, and interact with a diverse population in a corporate environment</li></ul> 

Min: USD $24.00/Hr. Max: USD $24.00/Hr. Qualifications:
<ul><li>Knowledge configuring Win7, MAC, MS Office Suite and installation of computers and printers</li><li>
Configuration knowledge
</li><li>O365 experience</li><li>
Working knowledge of Active Directory and network connectivity with TCP/IP, DNA, WINS, DHCP, and wireless</li><li>
Strong troubleshooting skills</li><li>
Excellent communication and customer service skills</li><li>
Experience supporting Director and higher levels</li><li>
Ability to multi-task and set priorities</li><li>
Work independently with minimum supervision</li><li>
Work under pressure and maintain composure</li></ul></div>

Desktop Support Technician

L3Harris Technologies

<div>
 L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers&rsquo; mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
 
 
 L3Harris is the Trusted Disruptor in defense tech. With customers&rsquo; mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
 
 
 
 Job Title:
 
 Desktop Support Technician
 
 
 
 Job Code:
 
 3630
 
 
 
 Job Location:
 
 Lynchburg, VA
 
 
 
 Job Schedule:
 
 9/80: Employees work 9 out of every 14 days &ndash; totaling 80 hours worked &ndash; and have every other Friday off
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Prioritize, maintain, and resolve on-site IT technical issues and escalations within scope
 </li>
 <li>
 Manage the inventory of software and hardware materials
 </li>
 <li>
 Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library
 </li>
 <li>
 Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
 </li>
 <li>
 Work with vendors when necessary to resolve technical problems with hardware and software
 </li>
 <li>
 Work with Network, Server, and Applications Administrators to diagnose and resolve issues
 </li>
 <li>
 Support management of network closets and server rooms with service framework providers within scope
 </li>
 <li>
 Work with all IT Dept.&rsquo;s and Service Areas in support of IT Shared Services and effective resolution to customer support needs
 </li>
 <li>
 Evaluate, recommend, and perform upgrades to computer systems and applications to ensure optimum efficiency
 </li>
 <li>
 Effectively diagnose and resolve unique, non-recurring problems with limited supervision
 </li>
 <li>
 Meet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA&rsquo;s and metrics data to ensure customer service and customer satisfaction
 </li>
 <li>
 Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers
 </li>
 <li>
 Guide continuous improvement efforts for the IT Customer and Site Operations service delivery
 </li>
 <li>
 Ensure consistent and appropriate communication with end users, BRM&rsquo;s, and Site-level Leadership for IT operations, service inquires and issues
 </li>
 <li>
 Support unclassified IT services within scope
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
 
 
 
 </li>
 </ul>
 
 Preferred Additional Skills:
 
 
 
 <ul>
 <li>
 Bachelor's Degree and/or A+ Security+ Network+/Microsoft certifications are a plus
 </li>
 <li>
 Must be detail-oriented, accurate and well organized
 </li>
 <li>
 Excellent oral and written communication skills, interpersonal and organizational skills are required
 </li>
 <li>
 Ability to work independently and efficiently to meet deadlines and established response times is essential
 </li>
 <li>
 Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues
 </li>
 <li>
 Must be able to remain flexible with changes in priorities for various tasks and project assignments
 
 
 
 </li>
 </ul>
 In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $60,000-$112,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
 
 
 L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
 
 
 Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
 
 
 By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
 
 
 L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
 
 
</div>

L3Harris

<div>L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers&rsquo; mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers&rsquo; mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Desktop Support Technician
Job Code: 36309
Job Location: Nashville, TN
Job Schedule: 9/80: Employees work 9 out of every 14 days &ndash; totaling 80 hours worked &ndash; and have every other Friday off 
Job Description:<ul><li>
Prioritize, maintain, and resolve on-site IT technical issues and escalations within scope</li><li>
Manage the inventory of software and hardware materials</li><li>
Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library</li><li>
Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity</li><li>
Work with vendors when necessary to resolve technical problems with hardware and software</li><li>
Work with Network, Server, and Applications Administrators to diagnose and resolve issues</li><li>
Support management of network closets and server rooms with service framework providers within scope</li><li>
Work with all IT Dept.&rsquo;s and Service Areas in support of IT Shared Services and effective resolution to customer support needs</li><li>
Evaluate, recommend, and perform upgrades to computer systems and applications to ensure optimum efficiency</li><li>
Effectively diagnose and resolve unique, non-recurring problems with limited supervision</li><li>
Meet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA&rsquo;s and metrics data to ensure customer service and customer satisfaction</li><li>
Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers</li><li>
Guide continuous improvement efforts for the IT Customer and Site Operations service delivery</li><li>
Ensure consistent and appropriate communication with end users, BRM&rsquo;s, and Site-level Leadership for IT operations, service inquires and issues</li><li>
Support unclassified IT services within scope</li></ul> 
Qualifications:<ul><li>
Bachelor&rsquo;s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.</li></ul> 
Preferred Additional Skills:<ul><li>
Bachelor's Degree and/or A+ Security+ Network+/Microsoft certifications are a plus</li><li>
Must be detail-oriented, accurate and well organized</li><li>
Excellent oral and written communication skills, interpersonal and organizational skills are required</li><li>
Ability to work independently and efficiently to meet deadlines and established response times is essential</li><li>
Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues</li><li>
Must be able to remain flexible with changes in priorities for various tasks and project assignments</li></ul> 
In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $60,000-$112,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
#LI-NR1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.</div>

Wildflower International

<div>Position Summary: The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences. This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment. 
 
Essential Duties and Responsibilities:<ul><li>
Provide Tier 1&ndash;2 desktop and endpoint support for internal employees</li><li>
Troubleshoot hardware, operating systems, peripherals, and enterprise applications</li><li>
Manage user onboarding/offboarding, device setup, and account access</li><li>
Escalate complex issues appropriately and document resolutions</li><li>
Prepare, stage, and configure customer devices using Windows AutoPilot</li><li>
Validate device readiness for Out-of-Box Experience (OOBE) delivery</li><li>
Perform quality testing to ensure devices meet customer and contract requirements</li><li>
Assist with endpoint lifecycle management (deployment, refresh, return, disposal)</li><li>
Apply standard configurations, security baselines, and updates</li><li>
Support endpoint management platforms (Intune, Autopilot, MDM tools)</li><li>
Perform modifications, updates, and group policies on customer systems</li><li>
Maintain applicable DoE and DoD security protocols</li><li>
Support audit readiness, security, and compliance requirements</li><li>
Identify opportunities to improve processes, automation, and user experience</li><li>
Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values</li></ul> 

Job Qualifications/Requirements:<ul><li>
Excellent interpersonal skills to work with customers and management</li><li>
Strong troubleshooting, documentation, and communication skills</li><li>
Exceptional time management and organizational skills</li><li>
Ability to manage multiple tasks in a fast-paced environment</li><li>
Ability to follow established service protocols consistently</li><li>
Experience working in a team-oriented, collaborative office environment</li><li>
Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas</li></ul> 

Education and Experience:<ul><li>
Two or more years of computer technologies field support experience</li><li>
Experience providing desktop or endpoint support in a Windows environment</li><li>
Windows 11 experience</li><li>
Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)</li><li>
Experience with remote access support software</li><li>
Experience with a password manager, preferably LastPass</li><li>
Working experience with IT ticketing systems</li><li>
Able to lift 30 lbs. regularly</li><li>
Desired but not required, current CompTIA, A+, Networking+, Security+</li></ul>
II6VlxWPDH</div>

IT Desktop Support Technician

Florida Orthopaedic Institute

<div>In this role you will:

The Desktop Support Technician is the central point of contact for all IT related incidents and service requests. The role of the TIER 1 Desktop Support Technician is to provide second line support for all customers of Florida Orthopaedic Institute and Surgery Centers. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.

Key Responsibilities:
<ul>
<li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.</li>
<li>To assist all our users with any logged IT related incident when called upon.</li>
<li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.</li>
<li>To accurately record, update and document requests using the IT service desk system.</li>
<li>To install and configure new IT equipment.</li>
<li>To resolve incidents and upgrade different types of software and hardware</li>
<li>To resolve incidents with printers, copiers and scanners.</li>
<li>To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.</li>
<li>Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.</li>
<li>To be a highly motivated team player with the skills and ability to manage changing priorities.</li>
<li>To create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.</li>
<li>Exhibit a flexible approach to working on a rotating basis and provide necessary coverage where needed.</li>
<li>Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.</li>
<li>To work within the relevant legislation, policies and procedures.</li>
<li>To participate in the Annual Performance Development Review Process.</li>
<li>To attend training courses as identified and agreed for appropriate development.</li>
<li>Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.</li>
<li>Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute</li>
<li>All other duties as assigned.</li>
</ul>
About You:
<ul>
<li>Previous experience of working in an IT support role.</li>
<li>Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office.</li>
<li>Excellent IT skills and computer literacy.</li>
<li>Excellent organizational skills.</li>
<li>Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.</li>
<li>Ability to demonstrate practical troubleshooting and problem analysis techniques.</li>
<li>Good attention to detail and ability to show initiative.</li>
<li>Ability to plan and prioritize work load without supervision.</li>
</ul>
We Would Love It If You Also Had:
<ul>
<li>Experience in a healthcare facility setting</li>
</ul>
 Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.</div>

Desktop Support Technician I

Tesla

<div>What to Expect<div>
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Austin, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives.</div> 
What You'll Do<div><ul><li>
Excellent customer service skills, strong attention to details with excellent follow up</li><li>
Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking</li><li>
Work with Backups, Active Directory, Exchange, Azure, and Windows server environments</li><li>
Work with ECM, Imaging, packaging, scripting - Python or PowerShell</li><li>
Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune</li><li>
Maintain and work with wireless technologies, LAN, VPN, DSL</li><li>
Create, edit, and improve technical articles and other procedures for systems at Tesla</li><li>
Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing</li><li>
Troubleshoot Windows 11, Mac OS, iOS &amp; Android mobile operating systems</li></ul></div> 

What You'll Bring<div><ul><li>
Minimum of 4 years of experience with desktop support experience</li><li>
Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred</li><li>
Experience troubleshooting hardware and software on Windows, Mac and Linux devices</li><li>
Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems</li><li>
Experience troubleshooting Active Directory, Exchange, and Office 365 problems</li><li>
Experience with answering phone calls in a Help Desk capacity</li><li>
Must have excellent communication skills</li></ul></div> 

Compensation and Benefits<div>
Benefits</div><div>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
<ul><li>Medical plans &gt; plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D</li><li>
Short-term and long-term disability insurance (90 day waiting period)</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li> 
</ul></div> 
 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Desktop Support Technician, IT Operations

Solvere One

<div>
 
 About the Company&nbsp;
 
 
 Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.&nbsp;
 
 
 Opening&nbsp;
 
 
 Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1&nbsp; and passing all other requests on to tier 2 and Tier 3 technicians.&nbsp; The technician will also work on projects assigned by internal client IT staff.&nbsp;
 
 
 Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.&nbsp;
 
 
 Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.&nbsp;&nbsp;&nbsp;
 
 
 This role reports to the Service Delivery Manager.&nbsp;
 
 
 Position Requirements:&nbsp;
 
 
 Examples of essential duties are interpreted as being descriptive and not restrictive.&nbsp;
 
 <ul>
 <li>
 
 Identifies, diagnoses, and resolves Tier 1 &nbsp;incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Create detailed technical documentation for resolutions of issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Update and maintain hardware inventory&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Audio/visual support for conference and training room equipment&nbsp;
 
 </li>
 </ul>
 
 Required Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 Microsoft Windows Desktop OS installation and support&nbsp;
 
 </li>
 <li>
 Apple / Mac Desktop OS installation and support
 </li>
 <li>
 Google Admin support
 </li>
 <li>
 Microsoft Office 365 administration and support&nbsp;
 </li>
 <li>
 
 iPhone / Android troubleshooting&nbsp;
 
 </li>
 <li>
 
 Multi-factor Authentication configuration and support&nbsp;
 
 </li>
 </ul>
 
 Preferred Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 ConnectWise Manage&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 ConnectWise Automate&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Glue&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Sophos suite of solutions&nbsp;
 
 </li>
 </ul>
 
 This is a full-time, salaried position. Salary commensurate with experience.&nbsp;
 
 
 Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.&nbsp;
 
</div>

Desktop Support Technician - Tier I/II

Search 10000+ Desktop support technician jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 desktop support technician jobs Near Me

Desktop Support Technician

Desktop Support Technician

Desktop Support Technician

IT Desktop Support Technician

Desktop Support Technician I

Desktop Support Technician, IT Operations

Desktop Support Technician - Tier I/II