desktop support technician

VXI Global Solutions

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
We are seeking a reliable, experienced Mid-Level Desktop Support Technician to join our IT Operations team. This role is responsible for providing technical support across a high-volume call center environment, ensuring agents, supervisors, and administrative staff maintain optimal workstation performance. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced setting.<br>
<br>
<b>Key Responsibilities</b><br>
<ul><li>
Troubleshoot and resolve issues with Windows PCs, including OS-level errors, application performance, drivers, and user profiles.</li><li>
Deploy, image, and configure systems using Windows Deployment Services (WDS) or similar imaging tools.</li><li>
Work support tickets end-to-end within a ticketing system, ensuring timely resolution and clear communication.</li><li>
Communicate effectively via email, chat, and in person with users and team members.</li><li>
Document troubleshooting steps, resolutions, and workarounds thoroughly and accurately.</li><li>
Install, configure, and maintain software and hardware, including desktops, laptops, peripherals, and specialized call-center equipment.</li><li>
Troubleshoot VoIP systems, softphones, and headset/audio issues.</li><li>
Perform regular inventory management for PCs and peripherals.</li><li>
Support new-hire setup, workstation preparation, and onboarding processes.</li><li>
Participate in break/fix tasks, device refresh cycles, and equipment moves (IMAC).</li><li>
Provide basic network troubleshooting.</li><li>
Assist with printer installations, driver updates, and troubleshooting.</li><li>
Follow IT policies, security protocols, and data-handling standards.</li></ul><br>
<b>
Required Qualifications</b><br>
<ul><li>
Minimum 5 years of hands-on Desktop Support experience.</li><li>
Strong knowledge of Windows 10/11 OS, system logs, and troubleshooting tools.</li><li>
Experience with Windows Deployment Services (WDS).</li><li>
Ability to work through ticket queues and meet SLAs.</li><li>
Excellent written and verbal communication.</li><li>
Experience installing software, hardware, and performing upgrades.</li><li>
Experience troubleshooting VoIP and softphone applications.</li><li>
Familiarity with Active Directory basics.</li><li>
Experience with remote support tools.</li><li>
Understanding of call-center workstation performance needs.</li></ul><br>
<b>
Preferred Skills</b><br>
<ul><li>
Experience supporting RingCentral, Genesys Cloud, or similar platforms.</li><li>
Familiarity with PDQ Deploy/Inventory, Intune, SCCM.</li><li>
Basic understanding of network topologies and VPN clients.</li><li>
Experience supporting Chrome browser tools.</li><li>
Knowledge of asset management systems.</li><li>
Prior call center IT experience.</li></ul><br>
<b>
Soft Skills</b><br>
<ul><li>
Strong customer service mindset</li><li>
Ability to manage multiple tasks</li><li>
Self-motivated and able to work independently or as part of a team</li><li>
High attention to detail</li><li>
Excellent problem-solving and time-management skills</li></ul><br>
<b>
Internal Eligibility Criteria:</b><br>
<ul><li>
No active PIP within the last 6 months</li><li>
Good Attendance Record, 85% or higher for the last 90 days</li><li>
QA Scores, 85% or higher average for the last 90 days</li><li>
LOB KPIs at or above goal for the last 90 days</li><li>
For lateral transfers, 6 months in current role/LOB</li><li>
For promotions, no minimum tenure required</li><li>
Must be located onsite in Charlotte, NC.</li></ul><br>
<b>
Pay Rate</b><br>
41600<br>
<br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: Desktop Support Technician</div><div>
Req Id: R26_02415</div><div>
Posted At: Fri Apr 24 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Customer Service | Information Systems</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Charlotte, North Carolina, United States</div></div></div>

Desktop Support Technician

SN Technologies

<p><b>Job Summary</b>  <br/>We are seeking a proactive and resourceful Desktop Support Technician to join our dynamic IT team. In this role, you will be the frontline hero for resolving technical issues, maintaining computer systems, and ensuring seamless IT operations across the organization. Your expertise will help empower users to work efficiently and confidently, fostering a productive and innovative environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced setting while making a tangible impact on daily business functions.</p><p><b>Responsibilities</b></p><ul><li>Provide technical support to end-users for hardware, software, and network issues, ensuring prompt resolution and high user satisfaction  </li><li>Manage and troubleshoot computer systems running on Windows and macOS operating systems, including software installation, updates, and configurations  </li><li>Maintain computer hardware components such as desktops, laptops, printers, and peripherals, performing repairs or replacements as needed  </li><li>Support computer networking infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches to ensure secure and reliable connectivity  </li><li>Utilize help desk tools like ServiceNow, Jira, BMC Remedy, or similar platforms to log incidents, track requests, and escalate issues efficiently  </li><li>Assist with IT infrastructure management by configuring user accounts, permissions, and access controls in Active Directory or similar systems  </li><li>Troubleshoot software issues related to Microsoft Office applications and other productivity tools while providing clear guidance to users</li></ul><p><b>Skills</b></p><ul><li>Strong technical support skills with the ability to diagnose and resolve hardware and software problems swiftly  </li><li>Proficiency in managing computers across multiple operating systems including Windows, macOS, and Linux environments  </li><li>Knowledge of computer networking concepts such as LAN setup, VPN configuration, firewalls, and network security best practices  </li><li>Experience with help desk ticketing systems like ServiceNow or Jira for issue tracking and resolution management  </li><li>Excellent communication skills to clearly explain technical solutions to non-technical users  </li><li>Familiarity with IT support tools such as BMC Remedy or ServiceNow for incident management  </li><li>Ability to troubleshoot common software issues in Microsoft Office suite and other productivity applications  </li><li>Understanding of IT infrastructure components including routers, switches, servers, and security devices</li></ul><p>Join us as a Desktop Support Technician to be at the heart of our technology-driven environment! Your dedication will ensure our teams stay connected, secure, and productive every day.</p><p>Pay: $26.00 - $30.00 per hour</p><p>Work Location: On the road</p>

Noblesoft Technologies

<div>
 <strong>
  Title : Desktop Support technician
  <br/>
  <br/>
 </strong>
 <strong>
  Location : Baltimore MD
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities :-
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
  </li>
  <li>
   Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer&rsquo;s end users
  </li>
  <li>
   Route problems to internal 2nd and 3rd level IT support staff.
  </li>
  <li>
   Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  </li>
  <li>
   Administer and provide User account provisioning.
  </li>
  <li>
   Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
  </li>
  <li>
   Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
   <br/>
   <br/>
  </li>
 </ul>
 support teams and follow up until closure.
 <br/>
 <br/>
 <ul>
  <li>
   Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
   <br/>
   <br/>
  </li>
 </ul>
 and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
 <br/>
 <br/>
 <ul>
  <li>
   Perform user account management activities
   <br/>
   <br/>
  </li>
 </ul>
 Escalate complex problem to appropriate support specialists
 <br/>
 <br/>
 Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
 <br/>
 <br/>
 presentation graphics, database management systems, electronic mail, and communications)
 <br/>
 <br/>
 <ul>
  <li>
   Troubleshoot client software and basic network connectivity problems
  </li>
  <li>
   Identify, evaluate and prioritize customer problems and complaints
  </li>
  <li>
   May train users and operators on a limited basis and/or may write training procedures
  </li>
  <li>
   Participate in on-going training and departmental development
  </li>
  <li>
   Routine maintenance updates with other IT staff and business units
  </li>
  <li>
   Provide all required documentation including standards, configurations and diagrams
  </li>
  <li>
   Provide knowledge transfer of End User Computing operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Disciplined, systematic problem solving skills required.
  </li>
  <li>
   Hands-on work experience with the following Windows Operating systems
  </li>
  <li>
   Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
  </li>
  <li>
   Servers: Windows 2000, Windows 2003, Windows 2008,
  </li>
  <li>
   Knowledge of Active Directory, Exchange 2003/2007
  </li>
  <li>
   ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.
  </li>
  <li>
   Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  </li>
  <li>
   MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.
  </li>
  <li>
   Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.
  </li>
  <li>
   VPN and remote dial-in users
  </li>
  <li>
   Support for laptop, desktops, and printers
  </li>
  <li>
   iPhone and Android mobile device support
  </li>
  <li>
   Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
  </li>
 </ul>
</div>


Desktop Support technician

Ovation Workplace services

<div><p><b>Desktop Support Technician</b></p>
<p>
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time</p>
<div>
<p><b>POSITION SUMMARY</b></p></div><br>
<p></p>
<p>
The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.</p><br>
<p></p>
<div>
<p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></p></div><br>
<p></p>
<p>
Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.</p><br>
<p></p>
<ul><li> Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.</li></ul>
<ul><li> Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.</li></ul>
<ul><li> Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.</li></ul>
<ul><li> Provide foundational support for macOS environments to assist users of Apple devices.</li></ul>
<ul><li> Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.</li></ul>
<ul><li> Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.</li></ul>
<ul><li> Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.</li></ul>
<ul><li> Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.</li></ul>
<ul><li> Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.</li></ul>
<ul><li> Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.</li></ul>
<ul><li> Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.</li></ul>
<ul><li> Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.</li></ul>
<ul><li> Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.</li></ul>
<ul><li> Perform other duties as assigned by management in support of departmental and organizational objectives.</li></ul><br>
<p></p>
<div>
<p><b>MINIMUM QUALIFICATIONS</b></p></div><br>
<p></p>
<p><b>
Education</b></p>
<ul><li> Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.</li></ul><br>
<p></p>
<p><b>
Experience</b></p>
<ul><li> Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.</li></ul>
<ul><li> Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.</li></ul><br>
<p></p>
<p><b>
Certifications (Preferred)</b></p>
<ul><li> CompTIA A+ certification or equivalent vendor-neutral credential.</li></ul>
<ul><li> Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.</li></ul><br>
<p></p>
<div>
<p><b>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES</b></p></div><br>
<p></p>
<ul><li> Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.</li></ul>
<ul><li> Experience with PC and laptop hardware installation, configuration, and troubleshooting.</li></ul>
<ul><li> Familiarity with enterprise antivirus and endpoint protection solutions.</li></ul>
<ul><li> Experience with helpdesk ticketing systems and IT service management practices.</li></ul>
<ul><li> Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.</li></ul>
<ul><li> Familiarity with enterprise encryption solutions and Windows device management via Active Directory.</li></ul>
<ul><li> Strong analytical, problem-solving, and technical troubleshooting abilities.</li></ul>
<ul><li> Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.</li></ul>
<ul><li> Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.</li></ul>
<ul><li> Demonstrated commitment to delivering high-quality customer service to internal stakeholders.</li></ul>
<ul><li> Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.</li></ul>
<ul><li> Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.</li></ul><br>
<p></p>
<div>
<p><b>PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT</b></p></div><br>
<p></p>
<p>
The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.</p><br>
<p></p>
<ul><li> Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.</li></ul>
<ul><li> Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.</li></ul>
<ul><li> May require bending, kneeling, or crouching to install or service equipment.</li></ul>
<ul><li> Work is performed primarily in a standard office or data center environment with moderate noise levels.</li></ul>
<ul><li> May be required to travel to or work at multiple organizational sites or client locations.</li></ul><br>
<p></p>
<div>
<p><b>EQUAL EMPLOYMENT OPPORTUNITY</b></p></div><br>
<p></p>
<p>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.</p><br>
<p></p>
<p>
Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.</p><br>
<p></p>
<div>
<p><b>DISCLAIMER</b></p></div><br>
<p></p>
<p>
This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.</p></div><p></p>

Volunteer Corporate Credit Union

<p></p><div><p><b>Volunteer Corporate Credit Union
</b></p><p><b>Established in 1981, VolCorp is a not-for-profit financial cooperative based in Nashville, TN serving over 330 natural person credit unions nationwide. VolCorp's mission is to serve as the primary financial partner for credit unions by providing superior products, services, and support. For more information about VolCorp, please visit </b><b>www.volcorp.org</b><b>.</b></p><p></p><p><b><br>
We are currently recruiting for a </b><i>Desktop Support Technician</i><b>.</b></p><p><b>
Hybrid &amp; Remote Work Environments:</b></p><p>
Option available based on position and the location of incumbent.</p><ul><li><b>Generous time off- </b>VolCorp offers a generous allotment of pro-rated vacation, discretionary and sick time to any part time employee who will work an average of 24 or more hours in a week. In addition, we follow the Federal Reserve guidelines with 11 holidays per year.</li><li><b>Culture- </b>We pride ourselves on striving to maintain and achieve a culture that lives and breathes our operating principles daily. Those principles include Accountability, Vision, Trustworthiness, and Unity while remaining Results Focused. Our culture is reflected in our average length of service which is currently running at 14 years. We strive to do it right!</li><li><b>Benefits- </b>Medical, Dental, Life, Disability, Vision, Health Reimbursement Accounts, Health Savings Account, Flexible Spending Accounts are all part of the Benefit Package for any part time employee who averages 24 or more hours per week.
</li><li><b>Retirement Plans-</b> Once you enter our retirement plans the company will make a 3% contribution to your 401K plan and a 7% contribution to a Retirement Savings Fund Plan which is a combined total contribution of 10%. The contribution takes place even if you choose to not personally contribute. Should you choose to contribute you have contribution platforms such as Roth or tax deferred investment options. This option is available for any employee who completes 1,000 + hours in a 12 month period.</li><li><b>Community Giving- </b>VolCorp is paired with a local charitable organization where we &quot;give back&quot; to the community. Paid time off provided to work with the organization and fundraisers held yearly for their benefit.</li><li><b>Sign on bonus</b>- $1,000 sign on bonus after completion of 60 days</li></ul><p></p><p><b><br>
POSITION SUMMARY</b></p><p>
Provides in-person and remote technical assistance to end-users and customers who are using a variety of hardware, software, and other resources through troubleshooting and diagnosing issues, providing assistance with various IT related tasks, and performing installation and maintenance of computer systems.</p><p></p><p><b><br>
PRIMARY RESPONSIBILITIES</b></p><ul><li>
Provide end-user technical support for new support requests and follows up with customer satisfaction surveys to ensure full resolution of issues.</li><li>
Perform initial troubleshooting and research of support requests submitted via phone, ticketing system, or email.</li><li>
Assist with equipment ordering, imaging, and setup; as well as providing documentation for equipment and user onboarding and offboarding.</li><li>
Responsible for rotational on-call support for VolCorp systems and related Occasional after-hours maintenance window participation.</li><li>
Manage issues requiring escalation to higher-level engineers and engage with other team members and end-users as necessary. Provides necessary items for escalation, including detailed problem definition, scope, and troubleshooting.</li><li>
Work with higher-level engineers to write, edit, and revise documentation, procedures, processes, and problem resolutions.</li><li>
Work with higher-level engineers to gain familiarity with systems and applications to provide assistance to the rest of the IT team where needed to execute DR playbook tasks in a disaster recovery scenario.</li><li>
Install and relocate VolCorp Network equipment, personal computers and related equipment. Maintaining a complete list of all computer equipment, serial numbers and physical location of equipment.</li><li>
Test, schedule, and validate security and software updates.</li><li>
Responsible for coordinating and providing documentation and procedures for disaster testing.</li></ul><p></p><p><b><br>
RELATED DUTIES</b>:</p><ul><li>
Participate in departmental cross-training.</li><li>
Occasionally evaluate new software and hardware.
</li><li>Gathering requested IT data for examinations and audits.
</li><li>User management on cloud-based voice system.
</li><li>Prepare and update documentation of departmental procedures.
</li><li>Perform other related duties and special projects as requested.
</li><li>Adhere to company and governmental policies and regulations, including those related to Equal Employment Opportunity and Affirmative Action Plan compliance.</li></ul><p></p><p><b><br>
PREFERRED EDUCATION AND EXPERIENCE:</b></p><ul><li>
Bachelor's degree in computer technology or related area or a minimum of 5 years equivalent years of directly related experience.
</li><li>Technical certifications for Microsoft products, network, or related technology</li></ul><p></p><p><b><br>
SKILLS, KNOWLEDGE AND ABILITIES:</b></p><ul><li>
Technical knowledge of personal computers and Local Area Networks
</li><li>Technical knowledge of virtual servers and virtual desktops
</li><li>Extensive knowledge of Microsoft Windows Operating Systems
</li><li>Familiar with related electronic data processing systems and financial software applications
</li><li>Technical knowledge of system back-up procedures
</li><li>Knowledge of hardware and software system modification/fix techniques
</li><li>Ability to interact effectively with all user levels, internal and external, via telephone or onsite.
</li><li>Ability to troubleshoot problems and effectively resolve user questions
</li><li>Effective interpersonal, written and verbal communication skills
</li><li>Must be detail oriented and self-motivated</li></ul><p></p><p><b><br>
PHYSICAL DEMANDS:</b></p><ul><li>
No unusual physical demands</li><li>
Occasional lifting/pushing equipment installation/furniture</li></ul><p></p><p><br>
VEVRAA Federal Contractor; Equal Opportunity Employer, including disability and veteran</p></div>

Florida Orthopaedic Institute

<div><div><div><p>Position Summary:</p>
</div>
<div><p>The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide first line support for all customers of Florida Orthopaedic Institute and Surgery Centers and OSM Divisions. The Desktop Support Technician II is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service through our ServiceNow Ticketing system.</p></div><div><br>
<p>
</p></div><div><p>Qualifications:</p>
</div>
<div><ul><li><p>1+ year previous experience of working in an IT support level 1 role or equivalent.</p>
</li>
</ul></div><div><ul><li><p>Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office.</p>
</li>
</ul></div><div><ul><li><p>Excellent IT skills and computer literacy.</p>
</li>
</ul></div><div><ul><li><p>Excellent organizational skills.</p>
</li>
</ul></div><div><ul><li><p>Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.</p>
</li>
</ul></div><div><ul><li><p>Ability to demonstrate practical troubleshooting and problem analysis techniques.</p>
</li>
</ul></div><div><ul><li><p>Good attention to detail and ability to show initiative.</p>
</li>
</ul></div><div><ul><li><p>Ability to plan and prioritize work load without supervision.</p></li></ul><br>
</div>
<div> </div><p></p><div><p>Key Responsibilities:</p>
</div>
<div><ul><li><p>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.</p>
</li>
</ul></div><div><ul><li><p>To assist all our users with any logged IT related incident when called upon.</p>
</li>
</ul></div><div><ul><li><p>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.</p>
</li>
</ul></div><div><ul><li><p>To accurately record, update and document requests using the IT service desk system.</p>
</li>
</ul></div><div><ul><li><p>To install and configure new IT equipment.</p>
</li>
</ul></div></div><div><div><ul><li><p>To resolve incidents and upgrade different types of software and hardware</p>
</li>
</ul></div><div><ul><li><p>To resolve incidents with printers, copiers and scanners.</p>
</li>
</ul></div><div><ul><li><p>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.</p>
</li>
</ul></div><div><ul><li><p>Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.</p>
</li>
</ul></div><div><ul><li><p>To be a highly motivated team player with the skills and ability to manage changing priorities.</p>
</li>
</ul></div><div><ul><li><p>To create, maintain and publish relevant support documentation to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.</p>
</li>
</ul></div><div><ul><li><p>Exhibit a flexible approach to working on a rotating basis and provide necessary coverage where needed.</p>
</li>
</ul></div><div><ul><li><p>Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.</p>
</li>
</ul></div><div><ul><li><p>To work within the relevant legislation, policies and procedures.</p>
</li>
</ul></div><div><ul><li><p>To participate in the Annual Performance Development Review Process.</p>
</li>
</ul></div><div><ul><li><p>To attend training courses as identified and agreed for appropriate development.</p>
</li>
</ul></div><div><ul><li><p>Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.</p></li></ul><br>
<div></div>
<p>
 </p><div><p><b>Orthopaedic Solutions Management is a Drug Free Workplace</b></p>
</div>
</div></div><p>We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.</p></div><p></p>

Desktop Support Technician II

Charlotte County Airport Authority

<div><p>Charlotte County Airport Authority (CCAA) is currently accepting applications for the full-time, non-exempt position of Desktop Support Technician at Punta Gorda Airport (PGD). Come join our team and enjoy a great work culture and excellent benefits package including $0 cost to employee Medical, Dental, and Vision plans, cost-free employee health centers, over 16% combined employer contribution to pension and/or investment plans, accrued paid time off, longevity bonuses, and more!</p><p><i>
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel classified in this job title.</i></p><p><b>
SUMMARY</b></p><p>
Under the direction of the IT Manager, the Desktop Support Technician ensures proper computer operation so end users can efficiently perform business tasks. Responsibilities include receiving, prioritizing, documenting, and actively resolving help requests. Resolution may involve diagnostic tools and hands-on assistance at the desktop level. The technician also supports and maintains in-house technology and IT assets, including installing, configuring, diagnosing, repairing, and upgrading corporate hardware and equipment for optimal performance.</p><p><b>
DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Field incoming help requests from end users via phone and email courteously. Documenting all pertinent end user identification information and nature of problem or issue in the specified tracking software.</li><li>
Provide off-hour/on-call support for critical business issues.</li><li>
Prioritize and schedule issues; escalate when necessary to the appropriate technician.</li><li>
Perform hardware-level fixes, including software installations, upgrades, hardware implementation, file backups, and system/application configuration</li><li>
Administer and support telecom, data, wireless, and cell phone systems.</li><li>
Conduct preventative maintenance, including workstation, printer, and peripheral checks and cleaning.</li><li>
Test solutions to ensure problems are adequately resolved; perform post-resolution follow-ups.</li><li>
Develop help sheets and frequently asked questions lists for end users and documentation of IT technical procedures.</li><li>
Maintain an internal knowledge base for IT procedures and installations.</li><li>
Liaise with, and provide training and support to, end users and staff on equipment operation.</li><li>
Maintain an inventory of PCs, printers, laptops, monitors, and other IT/networking equipment.</li><li>
Liaise with third-party vendors and support teams when necessary.</li><li>
Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.</li><li>
Perform other duties as assigned or required.</li></ul><p><b>
MINIMUM JOB REQUIREMENTS</b></p><ul><li>
High School Diploma.</li><li>
Minimum <b>1 year</b> of IT support experience.</li><li><b>
Minimum certification CompTIA A+ or Network +
</b></li><li>Or an equivalent combination of education and experience.</li><li>
Valid Florida Driver's License</li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED</b></p><ul><li>
Strong proficiency in Microsoft Office, Windows Operating Systems, PC hardware, printers, and wireless systems.</li><li>
Knowledge of IT practices and processes.</li><li>
Ability to learn and document technical procedures.</li><li>
Effective interpersonal and relationship-building skills.</li><li>
Strong written and oral communication abilities.</li><li>
Ability to present technical concepts in user-friendly language.</li><li>
Understanding of organizational goals and objectives.</li><li>
Self-motivated, detail-oriented, and analytical problem-solving abilities.</li><li>
Experience in a collaborative, team-oriented environment with a customer service focus.</li></ul><p><b>
WORKING CONDITIONS AND PHYSICAL EFFORT</b></p><ul><li>
Good visual acuity to work inside under artificial lighting and in bright sunlight</li><li>
Able to sit for most of the day</li><li>
Able to lift up-to 50 pounds</li><li>
This position is in-office.</li></ul><p>
Equal Opportunity Employment</p><p>
The Charlotte County Airport Authority (CCAA) is an equal opportunity employer. We do not discriminate based on race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), religion, veteran status, age, disability, or genetic information.
</p><p>The Charlotte County Airport Authority is a Veterans' Preference employer; eligible veterans are encouraged to apply in accordance with Florida law (Section 295, Florida Statutes). CCAA is also proud to be a Tobacco-Free/Drug-Free Workplace.</p><p>
Reasonable Accommodation Statement</p><p>
The Charlotte County Airport Authority (CCAA) is committed to providing reasonable accommodations to individuals with disabilities during the application, interview, and employment processes, in compliance with federal and state laws.</p><p>
If you require a reasonable accommodation to participate in any part of the employment process, including the application or interview, or to perform essential job functions, please contact Human Resources at HR@FlyPGD.com.</p></div><p></p>

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