desktop support technician

Ulster University Qatar

Purpose StatementThe Desktop Support Technician is responsible for providing day-to-day professional desktop support to students, lectures and other non-academic staff at Doha British School Ain Khaled Campus.Duties and Responsibilities&middot; Assist in the planning and implementation of IT projects and initiatives&middot; Install, configure and maintain all academic software applications&middot; Set up and maintain user accounts and permissions&middot; Maintain accurate documentation of IT assets, configurations, and procedures&middot; Collaborate with other IT staff to ensure smooth operation of IT systems&middot; Stay up-to-date with new technologies and trends in the IT field&middot; Troubleshoot and perform routine hardware/software testing, configuration and installations.&middot; Identity user training needs and develop and deliver desktop-related training.&middot; Perform routine maintenance related to all hardware and software in the school.&middot; Resolve PC (desktop/laptop), server, network and software problems with timely resolutions&middot; Provide user support to the I.P. telephone system.&middot; Package, test, deploy and update software.&middot; Create and maintain desktop images.&middot; Perform routine network and PC installations, troubleshoot, maintain and resolve any IT related problems&middot; Provide support for devices such as printers, projectors, interactive whiteboards, audio/visual and access control devicesRequired Skills&middot; Strong customer service and problem solving skills, including the ability to provide diligent, prompt and courteous responses to users&rsquo; and questions and technical issues.&middot; Administration knowledge of Windows Server and desktop operating systems (Windows &amp; MAC).&middot; PC hardware configuration including peripherals.&middot; Thorough knowledge of Microsoft Office 365 including Teams&middot; Knowledge of Google Workspace.&middot; Knowledge of devices such as smart boards, tablets, mobiles (both Android and iOS).&middot; Knowledge of Citrix Xen Server, Xen App/Desktop and VMWare would be an advantage.PERSONAL ATTRIBUTES&middot; Ability to follow instructions.&middot; Prioritization and scheduling of assigned tasks and duties.&middot; Flexible and adaptable.&middot; Energetic and enthusiastic.QUALIFICATIONS&middot; Bachelor&rsquo;s Degree in Computing or an IT related field.&middot; A+ or MCSE certification or equivalent would be preferred.&middot; Minimum two years&rsquo; experience in similar role is required. (More than two years would be preferred).&middot; Experience of working in an educational environment (e.g. school, college or university) would be preferred.Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Desktop Support: 2 years (Required)</li><li>Educational environment (School, College or University): 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>CCNE or MCSE (Preferred)</li></ul>Job Type: Full-timeEducation:<ul><li>Primary (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Desktop Support Technician (Doha British School Ain Khaled)

Excis Compliance

<div>
 
 WE&rsquo;RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration.
 
 
 We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware,
 
 
 software, and IT assets across multiple locations. Join us for a rewarding career in a
 
 
 supportive, family-like environment where you&rsquo;ll look forward to coming to work every
 
 
 day.
 
 
 ∙Client in 190+ countries
 
 
 ∙6000+ Engineers
 
 
 ∙200+ Enterprise Clients
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual
 
 
 achievements fuel team success. From solving complex IT challenges to celebrating
 
 
 wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver first and second-level technical support and resolve customer issues effectively.
 </li>
 <li>
 Maintain clear communication regarding issue status and resolution timelines.
 </li>
 <li>
 Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
 </li>
 <li>
 Maintain accurate ticket updates for all reported incidents.
 </li>
 <li>
 Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
 </li>
 <li>
 Provide basic support for Mac OS and Apple PC users.
 </li>
 <li>
 Install, upgrade, and troubleshoot printers and general computer hardware.
 </li>
 <li>
 Conduct routine preventative maintenance on computers, laptops, and printers.
 </li>
 <li>
 Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
 </li>
 <li>
 Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
 </li>
 <li>
 Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
 </li>
 <li>
 Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or a related field, or an equivalent combination of education and experience.
 </li>
 <li>
 Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
 </li>
 <li>
 Minimum of 18 months of hands-on IT experience in a support or technical role.
 
 
 </li>
 </ul>
 
 Proficient In
 
 
 
 <ul>
 <li>
 Windows 7&ndash;10 operating systems
 </li>
 <li>
 Microsoft Active Directory and Group Policy Objects (GPOs)
 </li>
 <li>
 Microsoft Office 365
 </li>
 <li>
 PC hardware installation, troubleshooting, and repair
 </li>
 <li>
 Enterprise antivirus solutions
 </li>
 <li>
 Helpdesk ticketing systems
 
 
 </li>
 </ul>
 
 Experience with:
 
 
 
 <ul>
 <li>
 Mobile device management (iOS and Android)
 </li>
 <li>
 Enterprise encryption solutions
 </li>
 <li>
 Windows PC/laptop management via Active Directory
 </li>
 <li>
 Strong analytical and troubleshooting skills with a problem-solving mindset.
 </li>
 <li>
 Proven ability to multitask, set priorities effectively, and meet SLAs.
 </li>
 <li>
 Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
 </li>
 <li>
 Adaptable and flexible in a fast-paced, dynamic work environment.
 </li>
 <li>
 Willing to work off-hours or weekends when required for projects or emergency support.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your
 
 
 technical expertise directly enhances user satisfaction and operational success. We
 
 
 offer a supportive environment that encourages professional growth, continuous
 
 
 learning, and collaboration across diverse technologies. Enjoy competitive
 
 
 compensation and the chance to contribute to a global IT leader who values innovation
 
 
 and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in
 
 
 Istanbul, Turkey and be at the forefront of IT support excellence!
</div>

L1 Desktop Support Engineer TR

VIA University College

<div>
 
 WE&rsquo;RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration.
 
 We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware,
 
 software, and IT assets across multiple locations. Join us for a rewarding career in a
 
 supportive, family-like environment where you&rsquo;ll look forward to coming to work every
 
 day.
 
 
 ∙Client in 190+ countries
 
 ∙6000+ Engineers
 
 ∙200+ Enterprise Clients
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual
 
 achievements fuel team success. From solving complex IT challenges to celebrating
 
 wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver first and second-level technical support and resolve customer issues effectively.
 
 </li>
 <li>
 Maintain clear communication regarding issue status and resolution timelines.
 
 </li>
 <li>
 Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
 
 </li>
 <li>
 Maintain accurate ticket updates for all reported incidents.
 
 </li>
 <li>
 Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
 
 </li>
 <li>
 Provide basic support for Mac OS and Apple PC users.
 
 </li>
 <li>
 Install, upgrade, and troubleshoot printers and general computer hardware.
 
 </li>
 <li>
 Conduct routine preventative maintenance on computers, laptops, and printers.
 
 </li>
 <li>
 Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
 
 </li>
 <li>
 Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
 
 </li>
 <li>
 Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
 
 </li>
 <li>
 Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
 
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <li>
 
 Bachelor&rsquo;s degree in Computer Science or a related field, or an equivalent combination of education and experience.
 
 
 </li>
 <li>
 
 Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
 
 
 </li>
 <li>
 
 Minimum of 18 months of hands-on IT experience in a support or technical role.
 
 
 
 Proficient in:
 
 
 
 <ul>
 <li>
 
 Windows 7&ndash;10 operating systems
 
 
 </li>
 <li>
 
 Microsoft Active Directory and Group Policy Objects (GPOs)
 
 
 </li>
 <li>
 
 Microsoft Office 365
 
 
 </li>
 <li>
 
 PC hardware installation, troubleshooting, and repair
 
 
 </li>
 <li>
 
 Enterprise antivirus solutions
 
 
 </li>
 <li>
 
 Helpdesk ticketing systems
 
 
 
 Experience with:
 
 
 
 </li>
 <li>
 
 Mobile device management (iOS and Android)
 
 
 </li>
 <li>
 
 Enterprise encryption solutions
 
 
 </li>
 <li>
 
 Windows PC/laptop management via Active Directory
 
 
 </li>
 <li>
 
 Strong analytical and troubleshooting skills with a problem-solving mindset.
 
 
 </li>
 <li>
 
 Proven ability to multitask, set priorities effectively, and meet SLAs.
 
 
 </li>
 <li>
 
 Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
 
 
 </li>
 <li>
 
 Adaptable and flexible in a fast-paced, dynamic work environment.
 
 
 </li>
 <li>
 
 Willing to work off-hours or weekends when required for projects or emergency support.
 
 
 </li>
 </ul>
 
 
 
 </li>
 Benefits
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your
 
 technical expertise directly enhances user satisfaction and operational success. We
 
 offer a supportive environment that encourages professional growth, continuous
 
 learning, and collaboration across diverse technologies. Enjoy competitive
 
 compensation and the chance to contribute to a global IT leader who values innovation
 
 and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in
 
 Istanbul, Turkey and be at the forefront of IT support excellence!
 
 
 
</div>

Oracle

<div>As a Support Technician I, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.</div>
 <div><div>Job Description
</div><div>As a Support Technician I, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.</div></div>

Internal Customer Tech Support A3-IT

Hibrant Ltd

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, strong knowledge of Windows and/or macOS environments, and a passion for delivering exceptional IT support.Responsibilities<ul><li>Provide first and second-level support to users for desktop/laptop, printers, mobile devices, and other peripherals</li><li>Install, configure, and troubleshoot hardware and software systems</li><li>Respond to support tickets, phone calls, and emails in a timely and professional manner</li><li>Support end-users with Microsoft Office Suite, Windows OS, and common applications</li><li>Manage and maintain user accounts, permissions, and access rights in Active Directory</li><li>Assist in onboarding and offboarding processes including provisioning and decommissioning of devices</li><li>Collaborate with other IT staff and departments to resolve complex issues</li><li>Maintain IT inventory, documentation, and user guides</li><li>Ensure all systems are compliant with company policies and security standards</li><li>Escalate unresolved issues to higher-level technical support or vendors</li></ul>Requirements<ul><li>Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role</li><li>Strong understanding of Windows 10/11, macOS, and Microsoft 365 applications</li><li>Familiarity with Active Directory, DNS, DHCP, and basic networking concepts</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk)</li><li>Excellent communication and interpersonal skills</li><li>Strong troubleshooting and analytical thinking abilities</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Contract Contract length: 12 monthsPay: KD40.000 - KD45.000 per day

Desktop Support Engineer

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Provide experience and communication skills necessary for quality project management.</li>
<li>Prioritize incidents, service requests, and project tasks according to defined processes to meet defined SLAs.</li>
<li>Hands and feet support server and network faults</li>
<li>Configuring, troubleshooting, administrating, and repairing networking equipment, Windows servers and workstations, Exchange server,s and Active Directory</li>
<li>Ability to configure, administer &amp; implement: DNS, and DHCP Servers.</li>
<li>Good knowledge of domain migrations, consolidation projects, and migration tools</li>
<li>Experience in system recovery and restoration and backup products and solutions</li>
<li>Installing and configuring hardware and software components throughout various network infrastructure devices.</li>
<li>Implement and monitor network security solutions.</li>
<li>Use remote tools and diagnostic utilities to aid in resolving support requests.</li>
<li>Establishing good relationships with all departments and colleagues.</li>
<li>Ensuring company safety and security standards are met.</li>
<li>Participate in after-hours/on-call rotation</li>
</ul><h2 class="jobSectionHeader">Qualifications Required:</h2>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). 
1+ year of experience in a desktop support, helpdesk, or IT technician role. 
Strong knowledge of Windows OS, Office 365, and basic networking concepts. 
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. 
Excellent communication and interpersonal skills. 
Strong troubleshooting and problem-solving abilities.
<h2 class="jobSectionHeader">Preferred:</h2>
Experience with macOS or Linux environments. 
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. 
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). 
<h2 class="jobSectionHeader"> 
Working Conditions:</h2>
On-site support may be required. 
Occasional lifting of equipment (up to 25 lbs). 
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</div>

Network Engineer

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

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