devops manager

<div>
 Scope Of Work
 
 <ul>
 <li>
 Manage Team of 4 &ndash; 5 BA &amp; Engineers
 
 </li>
 <li>
 Work with Application Project Manager on Lusail Project Delivery schedule.
 
 </li>
 <li>
 Work with Software Delivery Manager on Technical &amp; Functional Requirements &amp; Design for Lusail Project
 
 </li>
 <li>
 Work with HQ (Singapore) Team on Project Requirements functional requirements
 
 </li>
 <li>
 Work with integration team on Systems &amp; Asset Integration
 
 </li>
 <li>
 Deploy, configure and maintain the DevOps processes &amp; ST Development &amp; Staging environments in Lusail
 
 </li>
 <li>
 Deploy, configure and maintain the DevOps processes &amp; Client Development, Staging &amp; Production environments in Lusail.
 
 </li>
 <li>
 Oversee the integration of Operational &amp; IT/OT Systems for Lusail Project.
 
 </li>
 <li>
 Work with &amp; support QA team in the following activities:
 
 </li>
 </ul>
 
 o Integration Testing
 
 
 
 o User Training
 
 
 
 o System Hardening
 
 
 
 o VAPT
 
 
 
 o Performance Testing
 
 
 
 o User Acceptance Testing
 
 
 
 
 
 Requirements
 
 
 
 Required Technical Competencies:
 
 
 
 <ul>
 <li>
 Agile Development
 
 </li>
 <li>
 Configuration &amp; Management of DevOps Tools
 
 </li>
 <li>
 Cloud &amp; Microservices
 
 </li>
 <li>
 Web-based Development
 
 </li>
 <li>
 NodeJS, ReactJS, AngularJS
 
 </li>
 <li>
 Relational Databases
 
 </li>
 </ul>
 Good-To-Have Technical Competencies:
 
 <ul>
 <li>
 LLM Development
 
 </li>
 <li>
 3D Modelling
 
 </li>
 <li>
 GIS
 
 </li>
 <li>
 AI Video Analytics
 
 </li>
 <li>
 Data Warehouse
 
 </li>
 <li>
 Data Analytics &amp; Model train
 
 
 </li>
 </ul>
 Required Languages:
 
 
 
 <ul>
 <li>
 English
 
 </li>
 </ul>
 Good-To-Have Languages
 
 <ul>
 <li>
 Arabic
 
 </li>
 </ul>
</div>

Software Technical Manager

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Job Description
About FIS
We are FIS. Our technology powers the world&rsquo;s economy, and our teams bring innovation to life for clients and communities around the globe. We champion diversity, equity, and inclusion because we believe the best solutions come from people with different experiences and perspectives. If you&rsquo;re ready to learn, grow, and make a meaningful impact in fintech&mdash;this is your opportunity. 
Are you FIS?
About the Role
As a Senior Manager, DevOps, you will provide strategic and people leadership for DevOps and CI/CD practices supporting critical FIS platforms. You will lead teams responsible for modernizing build, release, and deployment pipelines while driving automation, reliability, security, and scalability across enterprise environments. This role plays a key part in evolving legacy release management practices into modern DevOps capabilities
About the Team
You will lead a team of DevOps engineers supporting both legacy and modern application environments, partnering closely with Engineering, Architecture, Security, and Operations to enable efficient and reliable software delivery at scale.
What You Will Be Doing<ul><li>
Lead and mentor DevOps and CI/CD engineering teams, including performance management and career development</li><li>
Define and execute DevOps strategy aligned with business and technology objectives</li><li>
Oversee the design, implementation, and operation of CI/CD pipelines across multiple technology stacks</li><li>
Drive modernization of release management practices, including automation and standardization</li><li>
Partner with Engineering, Architecture, and Security to ensure secure, compliant, and scalable delivery pipelines</li><li>
Establish and enforce DevOps standards, best practices, and governance</li><li>
Identify and implement tools and processes to improve deployment speed, reliability, and quality</li><li>
Monitor and optimize pipeline performance, reliability, and scalability</li><li>
Support containerization and cloud‑based deployment strategies</li><li>
Communicate progress, risks, and outcomes to senior technology leadership</li></ul>
What You Will Need<ul><li>
Strong experience leading DevOps, CI/CD, or Release Engineering teams</li><li>
Deep understanding of modern DevOps tools and practices</li><li>
Experience with CI/CD platforms and source control systems</li><li>
Knowledge of cloud and container technologies</li><li>
Proven ability to lead transformation initiatives and manage change</li><li>
Strong collaboration and communication skills</li><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field, or equivalent experience</li><li>
Years of experience: Typically 10+ years with people leadership</li></ul>
Added Bonus If You Have<ul><li>
Experience supporting both legacy and modern application environments</li><li>
Exposure to regulated or financial services environments</li><li>
Experience establishing Centers of Excellence or shared DevOps platforms</li></ul>
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $138,440.00 - $235,350.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. 

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here 
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

Sr Manager, DevOps

FlairsTech

<div>
 
 About the job:
 
 
 Requirements and responsibilities
 
 
 
 
 
 
 Role Overview
 
 
 
 
 The
 
 Technical Operations Manager
 
 is responsible for ensuring the stability, scalability, and operational excellence of healthcare software platforms. This role sits at the intersection of engineering, infrastructure, compliance, and service delivery, ensuring systems operate reliably while meeting healthcare regulatory and security standards.
 
 
 The ideal candidate combines strong technical understanding with disciplined operational leadership and the ability to translate business and clinical needs into resilient technical operations.
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Operational Management
 
 
 <ul>
 <li>
 Own day-to-day technical operations for healthcare software platforms, including production systems, environments, and releases.
 </li>
 <li>
 Ensure high availability, performance, and reliability of applications and infrastructure.
 </li>
 <li>
 Lead incident management, root cause analysis, and post-incident improvements.
 </li>
 </ul>
 
 
 Infrastructure &amp; Platform Oversight
 
 
 <ul>
 <li>
 Oversee cloud and on-prem infrastructure (AWS, Azure, or similar).
 </li>
 <li>
 Manage CI/CD pipelines, deployment strategies, monitoring, and alerting.
 </li>
 <li>
 Ensure disaster recovery, backup, and business continuity plans are defined, tested, and maintained.
 </li>
 </ul>
 
 
 Compliance, Security &amp; Quality
 
 
 <ul>
 <li>
 Ensure systems comply with healthcare regulations and standards (e.g. HIPAA, GDPR, ISO 27001, local health data regulations).
 </li>
 <li>
 Work closely with security teams to enforce data protection, access controls, and audit readiness.
 </li>
 <li>
 Support validation, documentation, and operational audits required in healthcare environments.
 </li>
 </ul>
 
 
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Act as a bridge between engineering, product, QA, customer support, and clinical/business stakeholders.
 </li>
 <li>
 Translate operational risks into clear business impact and mitigation plans.
 </li>
 <li>
 Support delivery teams by removing operational blockers and improving system readiness.
 </li>
 </ul>
 
 
 Team &amp; Process Leadership
 
 
 <ul>
 <li>
 Lead and mentor DevOps, SRE, and technical operations team members.
 </li>
 <li>
 Define and continuously improve operational processes, SLAs, and KPIs.
 </li>
 <li>
 Promote a culture of reliability, accountability, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field.
 </li>
 <li>
 7+ years of experience in software operations, DevOps, or technical operations roles.
 </li>
 <li>
 Proven experience managing production systems in regulated environments (healthcare preferred).
 </li>
 <li>
 Strong understanding of modern software architectures, APIs, databases, and cloud platforms.
 </li>
 <li>
 Hands-on experience with monitoring, incident management, and release management.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in healthcare software, health IT, or life sciences technology.
 </li>
 <li>
 Familiarity with compliance frameworks such as HIPAA, GDPR, ISO 13485, or similar.
 </li>
 <li>
 Experience scaling operations for SaaS platforms.
 </li>
 <li>
 Background in Agile and DevOps practices.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong operational mindset with attention to risk, reliability, and detail.
 </li>
 <li>
 Ability to communicate complex technical issues clearly to non-technical stakeholders.
 </li>
 <li>
 Calm, structured leadership during incidents and high-pressure situations.
 </li>
 <li>
 Process-driven, but pragmatic and delivery-focused.
 </li>
 </ul>
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Stable, secure, and compliant healthcare platforms.
 </li>
 <li>
 Reduced incident frequency and faster recovery times.
 </li>
 <li>
 Clear operational visibility through metrics and reporting.
 </li>
 <li>
 Strong collaboration between engineering, operations, and business teams.
 </li>
 </ul>
 
 
</div>

Technical Engineering Manager

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
The Division</div><div>
IDS is an industry-leading dealership management software that connects every part of your operation, accounting, service, sales, parts, and CRM into one seamless ecosystem. With actionable data and total visibility across your dealership, you can make faster, more informed decisions that drive performance. 
 
Best of all, IDS Astra G2 is built around the unique processes and priorities of the RV and marine industries, giving you a competitive edge and a strong foundation for future growth.</div><div> 
The Position 
We are seeking an experienced Automation Architect / DevOps Lead to own and modernize our build, release, and deployment processes for a mature .NET desktop application ecosystem. This role will lead a small team (3&ndash;5 engineers) to eliminate manual, fragmented build workflows and establish a scalable, reliable automation framework.</div><div>
Following the successful automation of the current product stack, this role will play a key strategic role in evolving the product toward a cloud-native SaaS architecture over the next 18&ndash;24 months.</div><div> 
 Key Responsibilities</div><div><ul><li>
Lead, mentor, and guide a team of 3&ndash;5 automation/DevOps engineers.</li></ul></div><div><ul><li>
Define best practices, standards, and documentation for build and deployment automation.</li></ul></div><div><ul><li>
Act as the technical authority for automation architecture and DevOps strategy.</li></ul></div><div><ul><li>
Collaborate closely with development, QA, and product teams.</li></ul></div><div><ul><li>
Lead the design, implementation, and optimization of end-to-end build, packaging, and deployment automation for a .NET desktop application and installer.</li></ul></div><div><ul><li>
Analyze existing manual and disjointed build processes and drive consolidation and standardization</li></ul></div><div><ul><li>
Automate application builds, installers, database components, and environment setup</li></ul></div><div><ul><li>
Own CI/CD pipelines using tools such as Jenkins, Ansible, and related technologies</li></ul></div><div><ul><li>
Evaluate current tooling and recommend improvements or replacements where appropriate</li></ul></div><div><ul><li>
Establish repeatable, auditable, and reliable release processes</li></ul></div><div><ul><li>
Ensure platform security and compliance aligned with PCI DSS controls, working tightly with Corporate Compliance and Security teams.</li></ul></div><div><ul><li>
Act as a peer-level partner with: Engineering Manager &mdash; enabling efficient product development through scalable delivery tooling and continuous deployment practices</li></ul></div><div><ul><li>
providing DevOps inputs to program planning, release engineering schedules, and production readiness</li></ul></div></div><div><div><ul><li>
Support and influence the transition from a desktop-based product to a cloud-native SaaS model</li></ul></div><div><ul><li>
Help define future-state architecture aligned with modern DevOps and cloud principles</li></ul></div><div><ul><li>
Introduce infrastructure automation and cloud-ready deployment patterns as the platform evolves</li></ul></div><div> 
Required Skills &amp; Experience</div><div><ul><li>
Strong experience with CI/CD pipeline design and implementation</li></ul></div><div><ul><li>
Hands-on expertise with Jenkins, Ansible, and automation scripting</li></ul></div><div><ul><li>
Infrastructure-as-Code experience (Terraform, ARM, CloudFormation, etc.)</li></ul></div><div><ul><li>
Solid experience with .NET applications, including build and packaging processes</li></ul></div><div><ul><li>
Experience automating desktop application installers</li></ul></div><div><ul><li>
Working knowledge of database-driven applications (experience with UniVerse or similar is a plus)</li></ul></div><div><ul><li>
Strong scripting skills (PowerShell, Python, Bash, or similar)</li></ul></div><div><ul><li>
Proven track record of reducing manual build and release effort through automation</li></ul></div><div><ul><li>
Experience integrating source control, build systems, testing, and deployment pipelines</li></ul></div><div><ul><li>
Strong understanding of release management and environment consistency</li></ul></div><div><ul><li>
Familiarity with modern DevOps practices and tooling ecosystems</li></ul></div><div><ul><li>
Experience leading or mentoring small technical teams</li></ul></div><div><ul><li>
Ability to drive change in established engineering environments</li></ul></div><div><ul><li>
Strong communication skills to work across engineering and business stakeholders</li></ul></div><div><ul><li>
Comfortable owning large, multi-phase technical initiatives</li></ul></div></div><div><div> 
Key Leadership Competencies</div><div>
This role will be evaluated and developed against the following competencies:</div><div><ul><li>
Dealing with Ambiguity &mdash; Navigates uncertainty with confidence and clarity</li></ul></div><div><ul><li>
Problem Solving &mdash; Cuts through complexity to drive fast, high-quality outcomes</li></ul></div><div><ul><li>
Drive for Results &mdash; Operates with urgency and accountability</li></ul></div><div><ul><li>
Organizational Agility &mdash; Collaborates cross-functionally and earns trust from peers and leaders</li></ul></div><div><ul><li>
Process Management &mdash; Creates consistent processes and effective operational governance</li></ul></div><div>
(Additional desirable competencies: Strategic Agility, Command Skills, Technical Learning)</div><div> 
Nice to Have</div><div><ul><li>
Experience with cloud platforms (AWS, Azure, or GCP)</li></ul></div><div><ul><li>
Exposure to containerization and cloud-native design patterns</li></ul></div><div><ul><li>
Background in transforming legacy products into SaaS offerings</li></ul></div></div> 
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Lead DevOps

Cozentus

The DevOps Technical Lead will be responsible for leading, mentoring, and managing the DevOps team while driving cloud infrastructure, automation, CI/CD pipelines, security, and reliability across AWS and Azure cloud environments. The role requires strong technical expertise combined with leadership and stakeholder management skills to ensure high availability, scalability, and performance of enterprise applications. Leadership &amp; Team Management:- Lead and mentor DevOps engineers and cloud engineers.- Define DevOps best practices, standards, and governance frameworks.- Plan resource allocation and manage sprint deliverables.- Conduct technical reviews and provide architectural guidance.- Collaborate with development, QA, security, and operations teams. Cloud Infrastructure Management (AWS &amp; Azure):- Design, implement, and manage scalable, secure cloud architectures.- Maintain high availability and disaster recovery strategies.- Optimize cloud costs using best practices.- Implement monitoring, alerting, and logging solutions.- Manage networking, identity access management, and security configurations. CI/CD &amp; Automation:- Design and maintain CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.- Automate infrastructure using Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, ARM Templates, or Bicep.- Implement containerization and orchestration using Docker and Kubernetes (EKS, AKS).- Improve deployment strategies including blue-green, canary, and rolling deployments. Security &amp; Compliance:- Implement DevSecOps practices.- Ensure security best practices including vulnerability scanning, secrets management, and access controls.- Support compliance requirements such as ISO, SOC2, GDPR where applicable.- Work with security teams to perform audits and risk assessments. Monitoring &amp; Reliability:- Implement observability solutions using tools such as Prometheus, Grafana, ELK, CloudWatch, Azure Monitor.- Manage incident response and root cause analysis.- Ensure SLA, SLO, and reliability standards are met. Documentation &amp; Process Improvement:- Maintain architecture diagrams and operational documentation.- Improve release management and deployment processes.- Introduce performance optimization and automation enhancements.

Devops Lead

Progressive

<div>Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress. 
 
As an IT manager in our Enterprise Data Management organization, you&rsquo;ll lead a team of software developers, DevOps engineers and application specialists. You&rsquo;ll own and evolve the strategic roadmap for enterprise data management capabilities, including data quality &amp; observability, reference data management, data lineage, data privacy and information lifecycle management (ILM). You&rsquo;ll partner closely with business leaders and IT platform teams to deliver solutions that are practical, adopted, and embedded in day-to-day operations. You&rsquo;ll champion adoption, usability, and value realization of data management solutions across the enterprise. In this role you&rsquo;ll balance strategic vision with hands-on leadership, ensuring delivery, operational excellence and continuous improvement. 
This is a remote position with occasional travel to an office for a meeting and/or training. 
 
Must-have qualifications<ul><li>
Minimum 4 years of work experience managing professionals, technologies, architecture, or project delivery.</li><li>
{OR} Bachelor's degree or higher in Information Technology or Business discipline or related field of study (e.g., Computer Science, Business Management) and a minimum of 1 year of work experience managing professionals, technologies, architecture, or project delivery.</li></ul> 
 
Preferred skills<ul><li>
Experienced manager with proven ability to lead seasoned technology professionals and foster a culture of accountability, learning, and continuous improvement</li><li>
Experience managing agile teams and adopting product-centric operating models with clear roadmaps, backlogs, MVP delivery, and value-based prioritization</li><li>
Strong partnership skills across business, IT, security, and legal stakeholders to align data capabilities with enterprise outcomes</li></ul> 
 
Compensation<ul><li>
$150,000 - $170,000/year</li><li>
Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance</li></ul> 
 
Benefits<ul><li>
401(k) with dollar-for-dollar company match up to 6%</li><li>
Medical, dental &amp; vision, including free preventative care</li><li>
Wellness &amp; mental health programs</li><li>
Health care flexible spending accounts, health savings accounts, &amp; life insurance</li><li>
Paid time off, including volunteer time off</li><li>
Paid &amp; unpaid sick leave where applicable, as well as short &amp; long-term disability</li><li>
Parental &amp; family leave; military leave &amp; pay</li><li>
Diverse, inclusive &amp; welcoming culture with Employee Resource Groups</li><li>
Career development &amp; tuition assistance</li></ul> 
 
Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes &amp; Values, Work-Life Flexibility, Compensation &amp; Benefits, and Leadership. 
 
Equal Opportunity Employer 
 
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/ 
Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role 
 
#LI-Remote</div>

IT Manager - Data Management

Northern Trust Corp.

<div>About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world&rsquo;s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world&rsquo;s most sophisticated clients using leading technology and exceptional service.
We are seeking an experienced Service Delivery Leader to lead the operational excellence of our Modern Delivery Platform. This department is the backbone of our enterprise software delivery capability, owning thousand of DevOps CI/CD and Infrastructure-as-Code pipelines (Azure) in GitHub, and a portfolio of over 250 enterprise developer tools, UI &amp; backend development accelerators and software products that power thousands of engineers across the organization.
In this role you will be accountable for the end-to-end service delivery lifecycle across a sophisticated, multi-layered SDLC ecosystem. Our environment spans AI-driven agent orchestration, cloud-native infrastructure on Microsoft Azure, enterprise DevSecOps toolchains (GitHub, SonarQube, CxOne, WIZ), automated testing frameworks, and data governance integration through Collibra. You will ensure that every platform service meets or exceeds its SLAs, drive continuous improvement, and act as the primary interface between software platform engineering and our internal business stakeholders.
The ideal candidate brings a strong blend of ITIL-grounded service management discipline and genuine technical fluency in modern cloud-native, DevSecOps, and AI-augmented delivery environments.<div>
Responsibilities</div><ul><li>
Service Delivery &amp; SLA Management: Own and manage service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) across all platform engineering services, ensuring consistent delivery quality and stakeholder satisfaction.</li><li>
SDLC Ecosystem Oversight: Oversee the seamless operation of our full SDLC toolchain including Azure DevOps (backlog/sprint management), GitHub (repositories, Actions workflows, Package Registry, Copilot), SonarQube (code quality), CxOne SAST and SCA (code security and dependency analysis), WIZ (cloud security posture management), and ServiceNow (change and release management).</li><li>
Infrastructure &amp; Cloud Services: Ensure the reliability and governance of Azure infrastructure as code pipelines, collaborating with infrastructure teams managing Terraform-based IaC pipelines across the enterprise.</li><li>
DevSecOps Integration: Drive the integration and operational health of security scanning (CxOne SAST/SCA), cloud security (WIZ), and code quality (SonarQube) services into CI/CD pipelines, ensuring security is embedded throughout the delivery lifecycle.</li><li>
Test Automation Services: Manage the delivery of automated testing services including Playwright for UI test automation, Python-based test automation, and framework support for JUnit, Jest, Pytest, and NUnit, working with Azure Test Plans for test management.</li><li>
Data Governance Integration: Champion the integration with Collibra for data classification, ensuring platform services adhere to data governance policies and that metadata flows seamlessly between engineering tools and the enterprise data catalog.</li><li>
Collaboration &amp; Knowledge Management: Ensure effective utilization of collaboration platforms including Microsoft Teams (messaging, meetings, transcript management), Confluence (architecture patterns, frameworks, cookbooks), Miro (planning and architecture diagrams), and SharePoint (business, functional, and non-functional requirements documentation).</li><li>
Incident &amp; Problem Management: Lead major incident response, root cause analysis, and problem management processes across platform services. Coordinate with ServiceNow for change and release management governance.</li><li>
Stakeholder Engagement: Serve as the primary point of contact for internal stakeholders, providing regular service reviews, capacity planning insights, and roadmap alignment across business units.</li><li>
Continuous Improvement: Identify and drive service improvement initiatives using data-driven insights, automation opportunities, and industry best practices to enhance platform reliability, developer experience, and operational efficiency.</li><li>
Vendor &amp; License Management: Oversee vendor software license planning and budgeting, optimizing costs while ensuring compliance and continuity.</li><li>
Audit and Controls: Be the face of the group for technology risk and controls, internal and externals audits, control testing. Organize the resources to support</li></ul><div>
Skills &mdash; Mandatory</div><ul><li>
Service Management Expertise: Proven track record (7+ years) in IT Service Delivery Management, with ITIL v4 Foundation certification (or higher). Demonstrable experience managing SLAs, OLAs, and KPIs in large-scale enterprise environments.</li><li>
Cloud &amp; Infrastructure Knowledge: Strong working knowledge of Microsoft Azure (compute, networking, PaaS, identity/Entra ID). Familiarity with Infrastructure-as-Code concepts, specifically Terraform, and how IaC pipelines operate at scale.</li><li>
DevOps &amp; CI/CD Fluency: Solid understanding of CI/CD principles and toolchains, particularly GitHub (repositories, Actions, Packages) and Azure DevOps. Ability to engage meaningfully with engineering teams on pipeline performance, reliability, and optimization.</li><li>
DevSecOps Awareness: Understanding of shift-left security practices, including SAST (CxOne), SCA/dependency analysis, cloud security posture management (WIZ), and code quality tooling (SonarQube).</li><li>
ServiceNow Proficiency: Experience leveraging ServiceNow for change management, release management, incident management, and CMDB operations in enterprise settings.</li><li>
Stakeholder Management: Exceptional communication and stakeholder management skills with demonstrated ability to interface effectively with senior leadership, engineering teams, security, and risk/compliance functions.</li><li>
Incident &amp; Problem Management: Strong experience leading major incident management, conducting blameless post-mortems, and driving root cause analysis to resolution.</li><li>
Vendor Management: Experience managing vendor relationships, contract negotiations, and software licensing at enterprise scale (250+ tools/products).</li><li>
Regulated Industry Experience: Background working in financial services, banking, or similarly regulated industries with an understanding of compliance frameworks and audit requirements.</li><li>
Data-Driven Decision Making: Ability to define, track, and report on operational metrics and KPIs, using data to drive continuous improvement and executive-level reporting.</li></ul><div>
Skills &mdash; Nice to Have</div><ul><li>
AI/ML Platform Familiarity: Exposure to AI agent orchestration frameworks such as LangChain, LangGraph, and LangSmith, or experience managing the delivery of AI/ML platform services in enterprise settings.</li><li>
MCP Server &amp; Agentic Architecture: Awareness of Model Context Protocol (MCP) servers and agentic AI architectures, particularly in Azure-hosted environments.</li><li>
Collibra &amp; Data Governance: Experience with Collibra or equivalent data governance/catalog platforms and understanding of data classification workflows and metadata integration.</li><li>
Test Automation Ecosystem: Familiarity with Playwright, Pytest, JUnit, Jest, NUnit, and how automated testing integrates into CI/CD pipelines and Azure Test Plans.</li><li>
Agile &amp; SAFe Practices: Certification or experience with Agile (Scrum/Kanban) or SAFe frameworks, particularly in the context of platform/infrastructure teams.</li><li>
GitHub Copilot &amp; AI-Assisted Development: Understanding of AI-assisted coding tools like GitHub Copilot, their adoption challenges, and governance considerations.</li><li>
FinOps: Experience with Azure cost management, FinOps principles, and optimizing cloud spend across large enterprise environments.</li><li>
Collaboration Tooling: Deep familiarity with Confluence, Miro, SharePoint, and Microsoft Teams as integrated knowledge management and collaboration ecosystems.</li><li>
ITSM Automation: Experience automating ServiceNow workflows, integrating ITSM processes with CI/CD pipelines, or building self-service portals for developer experience improvement.</li></ul>
Salary Range:
$164,600 - 288,000 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life &amp; accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We&rsquo;d love to learn more about how your interests and experience could be a fit with one of the world&rsquo;s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation 
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. 
 
We hope you&rsquo;re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.</div>

Sr. Principal, DevOps

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