devops specialist

Fx31Labs Private Limited

Job Description &ndash; Database Migration &amp; Azure Cloud Specialist (US Based)We are seeking a US-based Database Migration &amp; Azure Cloud Specialist to support secure enterprise application migration, cloud infrastructure coordination, and compliance-focused deployment activities within a healthcare-sensitive environment.This role requires strong technical expertise along with client-facing communication abilities to support migration planning, production rollout, training, and operational stabilization.Experience Required<ul><li>6&ndash;9 years of relevant experience</li><li>Experience working on enterprise or healthcare/compliance-sensitive applications</li></ul>Key Responsibilities<ul><li>Plan and execute secure database migration and deployment activities</li><li>Perform data validation, migration verification, rollback planning, and production cutover support</li><li>Coordinate with technical, infrastructure, and client stakeholders during migration phases</li><li>Support Azure cloud infrastructure, deployment monitoring, and troubleshooting</li><li>Handle environment coordination across staging, production, and disaster recovery setups</li><li>Monitor application health, logs, integrations, and database performance</li><li>Assist in compliance-focused operational setup and security best practices</li><li>Conduct client communication, training sessions, technical walkthroughs, and support activities</li><li>Support parallel-run and post-migration stabilization activities</li><li>Work closely with development and DevOps teams for issue resolution and deployment coordination</li></ul>Required Skills<ul><li>Strong experience with SQL Server and relational databases</li><li>Hands-on experience in database migration, backup/recovery, and deployment activities</li><li>Good understanding of Azure cloud services and infrastructure</li><li>Experience with Azure DevOps, CI/CD pipelines, deployment monitoring, and server debugging</li><li>Understanding of HIPAA, PHI handling, audit logging, and compliance standards</li><li>Strong troubleshooting and analytical skills</li><li>Good communication and stakeholder management skills</li><li>Ability to independently handle client-facing discussions and training sessions</li></ul>Preferred Skills<ul><li>Experience with healthcare or regulated industry projects in the USA</li><li>Knowledge of disaster recovery (DR), access control, encryption, and security monitoring</li><li>Experience handling large-scale data migration or legacy modernization projects</li><li>Familiarity with API integrations and cloud-hosted enterprise applications</li><li>Basic scripting knowledge (PowerShell/Shell/Python) for operational automation</li><li>Experience with monitoring tools such as Azure Monitor, Application Insights, or Log Analytics</li></ul>Pay: $70,000.00 - $80,000.00 per yearWork Location: Remote

Database Administrator

Cherokee Federal

<div>Systems Administrator Expert
As required by our governmental client, this position requires being a US Citizen AND an active TS/SCI with Full Scope Polygraph clearance.
The System Administrator &ndash; Expert provides critical support in designing, troubleshooting, and implementing secure systems and infrastructure. This role focuses on developing systems and ensuring systems comply with security requirements. 
Compensation &amp; Benefits:
Estimated Starting Salary Range for Systems Administrator Expert : $170,000.00 - $210,000.00
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Systems Administrator Expert Responsibilities Include:
<ul><li>Ability to troubleshoot cloud (AWS) implementation issues.
</li><li>Solve software (Linux) issues and software development.
</li><li>Proven success working as a DEVOPs systems engineer and technical admin.
</li><li>Agile Methodology and continuous improvement mindset
</li><li>GitHub experience and other source control systems
</li><li>Strict adherence to security standards and organizational requirements
</li><li>Willingness to mentor and train other engineers as well as seek to continually improve processes.
</li>Performs other job-related duties as assigned 
<li>
</li></ul>Systems Administrator Expert Experience, Education, Skills, Abilities requested:
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Computer Engineering, or related field preferred.
</li><li>Minimum of 11 years of experience in system engineering or related IT security roles.
</li><li>Hands-on experience working within AWS/Azure/cloud environments
</li><li>Hands-on experience developing with Python, Ansible, Opentext NNMi, Cisco NSO
</li><li>Strong DevOps focus and experience building and deploying infrastructure with cloud
</li><li>Deployment technologies like Ansible, Chet, Puppet, etc.
</li><li>Experience with test-driven development and automated testing frameworks
</li><li>Experience with Scrum/Agile development methodologies
</li><li>Capable of delivering on multiple competing priorities with little supervision
</li><li>Excellent verbal and written communication skills
</li>Must pass pre-employment qualifications of Cherokee Federal 
<li>
</li></ul>Company Information:
Cherokee Preting (Preting) is a part of Cherokee Federal &ndash; the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government&rsquo;s mission with compassion and heart. To learn more about Preting , visit cherokee-federal.com.
#CherokeeFederal #LI-CK4 #IntelCareers 
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titles:
<ul><li>Information Systems Security Engineer (ISSE)
</li><li>Cybersecurity Systems Engineer
</li><li>Security Accreditation Specialist
</li><li>Risk Management Framework (RMF) Engineer
</li><li>Systems Security Analyst
</li></ul>Keywords:
<ul><li>Security Documentation
</li><li>Risk Management Framework (RMF)
</li><li>Authorization &amp; Accreditation (A&amp;A)
</li><li>Systems Security Plans (SSP)
</li><li>Compliance Coordination 
</li></ul>Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.</div>

Systems Administrator - Expert

Integrant

<div>We are seeking an exceptional Senior Lead who combines deep hands-on SysOps/HPC expertise with the strategic vision of a solution architect. This is a rare dual-track role: you operate at the intersection of elite technical execution and client-facing presales, designing and running mission-critical GPU, HPC, and Kubernetes platforms while simultaneously co-creating opportunity with our commercial teams. 
This role carries both SysOps, HPC depth and DevOps. You are expected to spend at least 60% of your time on implementation and technical execution
What You Will Do
Presales &amp; Business Development<ul><li>Partner with sales and solution teams to identify and qualify new opportunities</li><li>Lead or support technical presales activities: discovery workshops, RFP responses, architecture presentations</li><li>Build and deliver proof-of-concepts (POCs) that demonstrate platform capabilities to prospective clients</li><li>Prepare high-quality technical materials</li><li>Act as a trusted technical advisor during client conversations, proposing solutions aligned to business goals</li></ul> 
In-Account Delivery &mdash; SysOps &amp; DevOps Execution<ul><li>Operate directly within client accounts as a senior SysOps/DevOps engineer
</li><li>Run, troubleshoot, and optimize production-grade Kubernetes clusters and GPU/HPC environments hands-on</li><li>Own Linux system administration at a deep level: kernel tuning, storage, networking, performance profiling</li><li>Implement and maintain IaC pipelines, GitOps workflows, and CI/CD systems</li><li>Serve as the senior escalation point for complex operational incidents within accounts</li></ul> 
Architecture &amp; Solution Design<ul><li>Design end-to-end platform architectures spanning cloud, hybrid, and on-premises HPC environments</li><li>Define workload isolation models, networking architectures, and storage strategies for multi-tenant platforms</li><li>Recommend and validate technology choices aligned to client scale, budget, and team maturity</li><li>Produce architecture decision records (ADRs), solution blueprints, and technical runbooks</li></ul>
Technical Competencies &amp; Requirements
1. Architecture &amp; System Design<ul><li>Design production-grade multi-cluster Kubernetes platforms:</li><li>RKE2, EKS (AWS), AKS (Azure) at enterprise scale</li><li>GPU-aware clusters: NVIDIA H100 / A100 / B200 node pools</li><li>Hybrid cloud + on-premises HPC infrastructure</li><li>Define and document:</li><li>Workload isolation: namespaces, MIG partitioning, multi-tenancy models</li><li>Networking: BGP peering, Ingress controllers, service mesh (Istio / Cilium)</li><li>Storage: Longhorn, Ceph, distributed and high-throughput file systems</li></ul> 
2. Platform Engineering &amp; GitOps Strategy<ul><li>Define and enforce platform standards across the delivery lifecycle</li><li>GitOps tooling: ArgoCD, Fleet &mdash; declarative cluster management</li><li>CI/CD pipelines: Azure DevOps, Jenkins &mdash; build, test, promote</li><li>Infrastructure as Code: Terraform (modules, remote state, workspaces), Ansible</li><li>Standardize cluster bootstrapping, app deployment lifecycle, environment promotion (Dev QA Prod)</li></ul> 
3. AI / GPU Infrastructure Architecture (Priority Competency)<ul><li>Design and operate GPU compute platforms at scale:</li><li>GPU Operator deployment and lifecycle management</li><li>MIG (Multi-Instance GPU) partitioning for multi-tenant workloads</li><li>Advanced scheduling: Run:AI, Kubernetes-native GPU scheduling (device plugins)</li><li>Understand AI workload classes and their infrastructure implications:</li><li>Distributed training workloads (data/model/pipeline parallelism)</li><li>Inference pipelines &mdash; NVIDIA Triton Inference Server, TensorRT optimization</li><li>Align infrastructure to the full AI stack:</li><li>CUDA stack, cuDNN, NCCL collective communication libraries</li><li>High-speed networking: InfiniBand (HDR/NDR), RoCE for RDMA</li><li>GPUDirect RDMA / GPUDirect Storage for low-latency data paths</li></ul> 
4. Observability &amp; Reliability Engineering<ul><li>Define and implement full-stack observability:</li><li>Metrics: Prometheus, Thanos (long-term retention, multi-cluster)</li><li>Logs: Loki, Fluent Bit</li><li>GPU telemetry: DCGM Exporter, NVIDIA Nsight Systems</li><li>Build operational frameworks:</li><li>SLO / SLA definitions and error budget tracking</li><li>Alerting strategy &mdash; noise reduction, severity routing</li><li>Incident response playbooks and on-call runbooks</li></ul> 
5. Security &amp; Multi-Tenancy Architecture<ul><li>Design zero-trust security postures for multi-tenant platforms</li><li>Secret management: HashiCorp Vault, External Secrets Operator</li><li>Identity and access: IAM, RBAC, SSO/OIDC integration</li><li>Network isolation: NetworkPolicy, micro-segmentation, mTLS</li><li>Secure GPU sharing: MIG isolation, VGPU licensing, tenant boundary enforcement</li></ul> 
6. HPC, Data &amp; Storage Architecture (Priority Competency)<ul><li>Understand the high-performance storage for AI/HPC workloads:</li><li>GPUDirect Storage &mdash; bypassing CPU for GPU-native I/O</li><li>Distributed file systems: Weka (high-throughput NFS/S3), Ceph (scalable object/block)</li><li>Storage tiering, caching strategies, and data lifecycle management</li><li>Size and validate storage architectures against workload I/O profiles</li></ul> 
7. Operational Leadership &amp; Linux Systems<ul><li>Lead incident response and root cause analysis (RCA) for critical production issues</li><li>Define upgrade strategies, change management procedures, and disaster recovery plans</li><li>Write and maintain runbooks, operational playbooks, and knowledge base content</li><li>Integrate organizational processes, compliance requirements, and security policies into operational frameworks</li><li>Deep Linux expertise:</li><li>Kernel tuning (CPU governor, NUMA, IRQ affinity, hugepages)</li><li>Storage I/O scheduling, NVMe optimization</li><li>Network stack tuning for RDMA / InfiniBand</li><li>System performance profiling and bottleneck analysis</li></ul> 
Candidate Profile &mdash; Who You Are<ul><li>you are comfortable running production systems.</li><li>You have stronger SysOps and HPC depth than DevOps breadth, and you embrace that identity</li><li>You can shift fluidly between running a live incident, presenting an architecture to a CTO, and reviewing a POC demo environment</li><li>You communicate technical complexity clearly &mdash; to engineers and to C-level stakeholders</li><li>You understand why specific tooling choices matter (not just how to configure them) and can articulate trade-offs in presales conversations</li><li>You are comfortable owning outcomes across both commercial (presales) and delivery (operations) dimensions</li><li>You thrive in ambiguity and can scope both short POCs and long-horizon platform programs</li></ul> 
Requirements 
Required<ul><li>10+ years in platform/infrastructure engineering, with at least 2 years in architect-level role</li><li>Proven hands-on experience operating Kubernetes at scale in production (multi-cluster, multi-tenant)</li><li>Significant Linux systems administration experience &mdash; kernel, networking, storage at a low level</li><li>HPC and/or GPU infrastructure experience &mdash; physical GPU servers, NCCL, InfiniBand, or high-speed fabrics</li><li>Demonstrable presales or client-facing experience
</li><li>IaC experience: Terraform and/or Ansible in production environments</li><li>Strong understanding of GitOps and CI/CD pipelines in enterprise settings</li></ul> 
Strongly Preferred<ul><li>Experience with NVIDIA GPU Operator, MIG partitioning, Run:AI, or equivalent GPU scheduling tooling</li><li>Knowledge of distributed AI training infrastructure (PyTorch DDP, Horovod, DeepSpeed) from an infrastructure perspective</li><li>Familiarity with NVIDIA Triton Inference Server or TensorRT deployment pipelines</li><li>Experience with Weka, Ceph, or GPUDirect Storage in HPC/AI environments</li><li>Hands-on experience with Vault, External Secrets, and zero-trust network architectures</li><li>Exposure to bare-metal provisioning and HPC cluster management (Slurm, PBS, or equivalent)</li></ul> 
Certifications (Advantageous)<ul><li>CKA / CKS (Certified Kubernetes Administrator / Security Specialist)</li><li>RHCE / RHCA (Red Hat Certified Engineer / Architect)</li><li>AWS Solutions Architect / Azure Solutions Architect Expert</li><li>HashiCorp Terraform Associate or Vault Associate</li><li>NVIDIA DLI certifications (GPU computing, AI infrastructure)</li></ul> 
Benefits 
<ul><li>
Why Integrant?
</li><li>Competitive compensation package
</li><li>PTO, full medical and dental coverage, etc.
</li><li>Opportunity to travel and work onsite with U.S. customers
</li><li>In-house Technical and English training programs
</li><li>Dedicated learning time (check out our 4Plus1 Program) [link]
</li><li>Interest free loans
</li><li>Flexible work schedules
</li><li>Perks: events, sponsored lunch, game area, rooftop hangout + more!</li></ul></div>

Devops & SysOps Architect

GovCIO

<div>Overview:
<div>
GovCIO is seeking a ServiceNow Developer to provide customer communications, application enhancement analysis, defect analysis, testing support, and technical user support within the U.S. Coast Guard (USCG) ServiceNow enterprise environment. This is a full‑time remote position delivering user-focused application support and Agile-driven development assistance, within the United States.</div>
Responsibilities:

As a ServiceNow Developer, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include: 
<ul><li>
Develop and configure applications within the ServiceNow platform, utilizing App Engine, Flow Designer, and UI Builder to meet mission objectives with minimal manual coding.</li><li>
Collaborate with stakeholders to analyze requirements and translate operational needs into scalable, functional scoped applications and ServiceNow modules.</li><li>
Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.</li><li>
Minimize technical debt by applying ServiceNow best practices and platform governance to ensure &quot;out-of-the-box&quot; alignment.</li><li>
Maintain cybersecurity compliance by developing ServiceNow applications that conform to USCG system security requirements and federal data protection standards.</li><li>
Produce and maintain technical documentation, including Software Product Documentation, Update Set logs, and updates to the Software Lifecycle Management Plan.</li><li>
Support application lifecycle activities, including the migration of legacy workflows into ServiceNow and the modernization of existing platform modules.</li><li>
Provide technical insights regarding ServiceNow platform capabilities, governance models, and digital transformation strategies.</li></ul>
Qualifications:
<div>
High School with 6-9 years (or commensurate experience)</div><div></div><div> 
Required Skills and Experience</div> 
<div></div><ul><li>
Demonstrated experience developing on the ServiceNow platform.</li><li>
Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.</li><li>
Experience securing ServiceNow applications in accordance with USCG, DoD, DHS, or federal cybersecurity policies.</li><li>
Proficiency in systems integration, including connecting ServiceNow with external data sources, APIs, and enterprise infrastructure.</li><li>
Strong communication skills with the ability to participate in technical discussions and translate requirements between stakeholders and engineering teams.</li><li>
Ability to manage tasks in a fast-paced environment, focusing on platform scalability and operational readiness.</li></ul> 
Clearance Required: Active Secret Clearance 
Preferred Skills &amp; Experience 
<ul><li>
Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.</li><li>
Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).</li><li>
ServiceNow Certifications (e.g., Certified Application Developer or Certified Implementation Specialist).</li><li>
Familiarity with enterprise IT governance and hybrid cloud integration.</li><li>
Strong analytical, problem-solving, and continuous improvement mindset.</li></ul>
Posted Salary Range: USD $100,000.00 - USD $120,000.00 /Yr.</div>

ServiceNow Developer

10ix

<div>
 
 
 Location:
 
 Dubai, Business Bay | Full-time | On-site
 
 What we are looking for
 
 We are looking for a
 
 fast, experienced and highly resourceful Talent Acquisition Specialist
 
 to manage high-volume hiring across
 
 technology, media, editorial, video, content, marketing and digital roles
 
 .
 
 
 This is a hands-on recruitment role. You will spend your day
 
 sourcing, contacting, screening and moving candidates through the hiring process quickly
 
 .
 
 
 We hire globally for roles such as:
 
 <ul>
 <li>
 Software Engineers
 </li>
 <li>
 Full Stack Developers
 </li>
 <li>
 Backend &amp; Frontend Developers
 </li>
 <li>
 DevOps &amp; Infrastructure Engineers
 </li>
 <li>
 QA Engineers
 </li>
 <li>
 AI/ML Engineers
 </li>
 <li>
 Data Engineers and Data Specialists
 </li>
 <li>
 Product Managers and Technical Product roles
 </li>
 <li>
 Technical Leads and Engineering Managers
 </li>
 <li>
 IT and Systems roles
 </li>
 <li>
 Journalists and Correspondents
 </li>
 <li>
 Interviewers
 </li>
 <li>
 Videographers
 </li>
 <li>
 AI Videographers
 </li>
 <li>
 Video Editors
 </li>
 <li>
 Content Creators
 </li>
 <li>
 Media and Editorial professionals
 </li>
 <li>
 Marketing and digital talent
 </li>
 </ul>
 
 We regularly manage
 
 10&ndash;15+ open positions per week
 
 , so you must be able to understand new roles quickly, adapt your sourcing strategy immediately and contact a high number of relevant candidates every day.
 
 
 You should know how to find talent
 
 beyond LinkedIn and Indeed
 
 &mdash; including GitHub, Stack Overflow, Upwork, freelance marketplaces, portfolio sites, technical communities, journalism platforms, creative communities, social media and niche job boards.
 
 
 You must be comfortable recruiting both
 
 technical candidates and creative/media professionals
 
 , and understand how to evaluate different types of talent.
 
 What you will do
 <ul>
 <li>
 Own end-to-end recruitment across technology, media, editorial, video, content, marketing and digital roles
 </li>
 <li>
 Source global talent across different countries, time zones and talent categories
 </li>
 <li>
 Build proactive candidate pipelines rather than relying only on job applications
 </li>
 <li>
 Contact a high volume of candidates daily and keep pipelines moving quickly
 </li>
 <li>
 Quickly understand new technical and non-technical roles and adapt your sourcing strategy
 </li>
 <li>
 Source candidates through LinkedIn, GitHub, Upwork, technical communities, freelance platforms, portfolio sites, social media, niche job boards and other relevant channels
 </li>
 <li>
 Screen candidates based on CVs, technical experience, portfolios, GitHub profiles, showreels, writing samples, published work and practical experience
 </li>
 <li>
 Coordinate interviews, technical assessments, follow-ups and hiring steps with speed and precision
 </li>
 <li>
 Maintain accurate candidate pipelines and recruitment records
 </li>
 <li>
 Work directly with leadership and hiring managers on urgent hiring priorities
 </li>
 <li>
 Continuously identify new sourcing channels and methods to improve hiring speed and candidate quality
 </li>
 <li>
 Manage multiple searches simultaneously without losing attention to detail
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 
 Minimum 5 years of hands-on talent acquisition/recruitment experience
 
 </li>
 <li>
 Strong experience recruiting for
 
 technology roles
 
 , including software engineering, DevOps, QA, AI/ML, data, product or IT
 </li>
 <li>
 Experience recruiting for
 
 media, editorial, video, content, marketing or digital roles
 
 </li>
 <li>
 Proven ability to manage
 
 high-volume recruitment across multiple open positions simultaneously
 
 </li>
 <li>
 Experience sourcing globally across different countries and talent markets
 </li>
 <li>
 Strong knowledge of sourcing platforms beyond standard job boards
 </li>
 <li>
 Ability to understand technical job requirements well enough to identify relevant candidates
 </li>
 <li>
 Ability to assess CVs, GitHub profiles, portfolios, showreels, writing samples, published work and other candidate outputs quickly
 </li>
 <li>
 Excellent candidate research and sourcing skills
 </li>
 <li>
 Fast thinker, highly organized and proactive
 </li>
 <li>
 Comfortable switching between completely different roles and candidate profiles throughout the day
 </li>
 <li>
 Able to work independently and take ownership of hiring targets
 </li>
 <li>
 Comfortable working in a fast-moving environment where priorities can change quickly
 </li>
 <li>
 Willing to work with urgency and flexibility when required, particularly when hiring globally across different time zones
 </li>
 </ul>
 
 
 Fluent English required.
 
 
 Not the right fit if:
 <ul>
 <li>
 You mainly come from HR operations, payroll, administration or compliance
 </li>
 <li>
 You are uncomfortable with high-volume daily candidate outreach
 </li>
 <li>
 You have only recruited through LinkedIn, Indeed or standard job boards
 </li>
 <li>
 You have no experience recruiting technical/technology talent
 </li>
 <li>
 You have never recruited media, creative, editorial, video, content or digital professionals
 </li>
 <li>
 You rely entirely on inbound applications instead of proactive sourcing
 </li>
 <li>
 You are uncomfortable learning new technical roles quickly
 </li>
 <li>
 You need a slow, fully structured recruitment process to perform
 </li>
 <li>
 You are not comfortable managing many different searches at the same time
 </li>
 </ul>
 What we offer
 <ul>
 <li>
 Full ownership of talent acquisition
 </li>
 <li>
 Direct access to leadership and hiring managers
 </li>
 <li>
 Opportunity to build teams across
 
 technology and media from the ground up
 
 </li>
 <li>
 Fast decisions and clear priorities
 </li>
 <li>
 Competitive compensation based on experience
 </li>
 <li>
 Premium office in Dubai JLT
 </li>
 <li>
 A high-speed environment with ambitious hiring goals
 </li>
 <li>
 The opportunity to recruit for a company operating at the intersection of
 
 robotics, AI, technology and media
 
 </li>
 </ul>
 
 
 
</div>

Talent Acquisition Specialist – Technology, Media & Content

TechAnax LLC

Company Overview TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domainsAvailability: Immediate Clearance: Ability to obtain and maintain required USDA security credentials Customer: USDA Work Site: On-site support at USDA facilitiesWork Schedule: Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM The Contract Period of Performance:Travel: Minimal/As required Work Level: Tier 2 IT Support Specialist Must be USA Citizen: YesSalary: $54,000-$60,000Position Overview: The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.Must Haves:<ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul>Key Responsibilities:Incident Response &amp; Resolution<ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul>Technical Support &amp; Troubleshooting<ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul>Account &amp; Asset Management<ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul>Customer Service &amp; Communication<ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul>Flexible &amp; Adaptive Support<ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul>Qualifications:<ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul>Preferred Experience:<ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul>About TechAnax:TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.Pay: $54,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Tier 2 IT Support Specialist

Superseva Global Services

Job Role : Z/OS Consultant (DevOps)Location : RemoteStart Date : Immediately Job Description : <ul><li>Clear, concise communications Skills</li><li>Strong Application Development or System Programmer background.</li><li>Proven installation and migration experience on IBM z/OS and USS.</li><li>Excellent customer interfacing and communication skills.</li><li>Proficiency in the following:</li><li>Groovy Scripts writer</li><li>YAML</li><li>GIT experience</li><li>Repos</li><li>Pipeline &ndash; ability to debug what pipeline/builds failed</li><li>Branching</li></ul>Preferred Skills<ul><li>Knowledge of other z software including DBB, Git, YAML, Groovy Scripts, COBOL, CICS, PL/I, JCL, VSAM/QSAM, DB2, Working knowledge of the SCM products that compete against the IBM z software products</li><li>Experience with Applications Development on IBM Z</li><li>CA Endover- lead and support endover- and other SCMs DBB/GIT) IDD migration project.. mainframe source control management and application lifecycle management.</li><li>Your experience should include implementing and using the following products;</li><li>DevOps products: IDz, DBB and Git, IBM Wazi Deploy, IDD, Artifactory, ADDI, zD&amp;T</li><li>Knowledge of DevOps transformation and pipeline orchestration.</li></ul>Pay: $54.96 - $76.19 per hourWork Location: Remote

Z/OS Consultant

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