dialer

ibex

<div>
 Dialer Engineer is responsible for the setup and real-time management of Outbound &amp; Inbound campaigns on dialer technology platform(s) and subsequent analysis and recommendations stemming from performance results/trends while acting as a primary POC for all production/performance impacting concerns.
 
 
 Ideal candidate must be a critical thinker with excellent communication skills, proven ability to deliver customer services in terms of multi-tasking and a positive &ldquo;can do&rdquo; attitude and has the urge to learn and perform.
 
 
 
 Responsibilities
 
 
 
 Responsible for management of Ibex Dialers for entire enterprise, including but not limited to
 
 
 <ul>
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 Handling day to day operations &amp; administration for dialer activities. (Includes Campaign building, filters, strategies, reports etc.)
 </li>
 <li>
 Working with respective teams to have required information gathered and perform analysis from Infra, telco, application standpoint to have any new program setup while assuring the necessary requirements are fulfilled.
 </li>
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 Participate in internal testing, UATs, and Go live to assure a smooth launch on setups.
 </li>
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 Planning &amp; Scheduling system maintenance &amp; new initiative deployment, with assistance of technologies, to ensure no impact to operations productivity
 </li>
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 Work on and implement customized dialing plans based on specific analysis for a client&rsquo;s campaign.
 </li>
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 Working on setting up and implementation of any required IB routing/ script changes as per requirement.
 </li>
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 Carry out in depth analysis of calling lists and identify the best times to call and do necessary changes to optimize contact rates.
 </li>
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 Monitoring real-time to assure smooth production and perform any changes as per need including any dialplan updates to avoid any issue
 </li>
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 Process and analyze raw data, forecast conclusions and develop recommendations
 </li>
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 Maintaining integrity of Dialer infrastructure and associated Telco layer in coordination with other infrastructure departments.
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 Analysis of system and application issues and working closely with Infra and Dev/ L2 Teams to seek effective and immediate solutions.
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 Participating in bridges to coordinate resolution of urgent production impacting issues.
 </li>
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 Performing any other dialer related duties as assigned.
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 Providing Level 1 support and troubleshooting during dialer issues in co-ordination with other support teams and provide L2 support in some cases.
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 To keep documentation and reporting updated in light of new updates and changes
 
 
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 </ul>
 
 Qualifications
 
 
 
 EducationBachelor degree in IT intensive discipline
 
 
 Experience 0 to 6 Months
 
 
 
 Skills And Abilities
 
 
 
 <ul>
 <li>
 Experience in basic MSSQL/MYSQL querying and database understanding of data handling and analytics.
 </li>
 <li>
 Understanding of Object Oriented languages including ASP.NET
 </li>
 <li>
 Proficiency in Microsoft Technologies, especially Microsoft Office.
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 Strong interpersonal, verbal and written communication skills.
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 Team Player with excellent interpersonal, communication, analytical and planning skills with proven abilities in client relationship management &amp; Analytics
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 Ability to relate to all levels of staff and management from multiple support wings.
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 Handling process/ procedure changes/improvements and ensuring optimal utilization of resources
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 Highly focused team member and results oriented in supporting complex, deadline driven operations, able to identify goals and priorities and resolve issues in initial stages
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 Flexibility and availability for working any time of day and any day of week (bulk of the work will be during night time) including weekends and federal holidays
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 Available to provide On Call and Remote support for coverage.
 
 
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 </ul>
 Reporting Time Eastern
</div>

Dialer Support Analyst

VoIPMEN Pvt Ltd

We are seeking a strong and disciplined Head of Operations to lead and control daily execution across our telecom business.This role is responsible for ensuring smooth coordination between Support, Server, Development, and Carrier teams while reducing CEO-level involvement in daily operational issues.This is not a technical coding role. This is a leadership and execution ownership role.Key Responsibilities<ul><li>Oversee all support teams and ensure SLA compliance</li><li>Manage daily operational performance across departments</li><li>Filter and manage escalations before reaching CEO</li><li>Coordinate between Dev, Server, and Carrier teams</li><li>Ensure client issues are resolved efficiently</li><li>Enforce deadlines and accountability</li><li>Conduct weekly performance reviews with team leads</li><li>Identify recurring operational failures and implement corrective measures</li><li>Provide structured weekly operational reports to CEO</li></ul>What You Will NOT Do<ul><li>You will not handle coding or development work</li><li>You will not negotiate carrier pricing</li><li>You will not manage financial accounting</li><li>You will not work as a ticket-level support agent</li></ul>Your role is to control execution and maintain discipline.Required Skills &amp; Experience<ul><li>Minimum 5&ndash;7 years experience in operations management</li><li>Experience in telecom, call center, VoIP, or tech services industry preferred</li><li>Strong leadership and conflict management skills</li><li>Ability to handle pressure calmly</li><li>Ability to take ownership of failures publicly</li><li>Strong decision-making ability</li><li>Excellent communication and coordination skills</li><li>Must be disciplined and structured in approach</li></ul>Key Traits We Value<ul><li>Emotionally stable under pressure</li><li>Can say NO when necessary</li><li>Does not shift blame</li><li>Takes responsibility for outcomes</li><li>Can manage strong personalities</li></ul>Performance Metrics<ul><li>SLA compliance rate</li><li>Escalation reduction</li><li>Client complaint reduction</li><li>Repeat issue reduction</li><li>Operational stability</li></ul>Why Join Us<ul><li>Growing telecom business</li><li>Leadership role with direct impact</li><li>Opportunity to build structured operations</li><li>Long-term growth opportunity</li></ul>If you believe you can lead execution and bring operational discipline to a fast-moving telecom business, we would like to hear from you.Apply with detailed CV and relevant experience.Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthWork Location: In person

Operations Manager - Dialer/VoIP Industry

Hawk Sense Business Solutions Pvt Ltd

Tech Lead &ndash; Omnichannel Dialer &amp; AI PlatformsExperience: 12 - 15 years | Location: GurugramWe&rsquo;re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you&rsquo;ll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions.What You&rsquo;ll Do&middot; Lead design &amp; development of our AI-powered omnichannel dialer platform.&middot; Architect scalable SaaS systems using modern full-stack and cloud technologies.&middot; Drive CRM integrations (Salesforce, HubSpot, Zoho) &amp; ensure compliance (DNC, GDPR, TCPA).&middot; Build real-time monitoring, analytics &amp; reporting dashboards for managers and supervisors.&middot; Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.&middot; Mentor developers, enforce coding standards, and lead sprint delivery.&middot; Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.Primary Skills (Must-Have)&middot; Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.&middot; Solid database expertise: PostgreSQL, MongoDB/Redis (preferred).&middot; Proven SaaS architecture experience on AWS/GCP/Azure.&middot; Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.&middot; Exposure to AI/ML integration (e.g., LLM APIs, NLP, STT pipelines).&middot; Excellent problem-solving, architecture, and leadership skills.&middot; 12 -15 years in software development, including 3+ years leading teams.Secondary Skills (Good to Have)&middot; Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.&middot; Knowledge of SIP, WebRTC, and telephony systems.&middot; Familiarity with autodialer modes: predictive, power, progressive, preview.&middot; CRM integration experience with Salesforce, HubSpot, Zoho.&middot; Understanding of compliance standards (DNC, GDPR, TCPA).&middot; Experience with real-time analytics dashboards and call center KPIs.Bonus Skills&middot; AI/ML: NLP, STT, LLMs for intelligent call handling &amp; summarization.&middot; Speech analytics, transcription, or AI-driven quality monitoringJob Type: Full-timePay: ₹2,193,679.57 - ₹2,200,220.57 per yearApplication Question(s):<ul><li>Strong experience in Node.js</li><li>strong experience in JavaScript/TypeScript.</li><li>Strong experience in React.js</li><li>Proven SaaS architecture experience on AWS/GCP/Azure.</li><li>Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.</li><li>Exposure to AI/ML integration (e.g., LLM APIs, NLP, STT pipelines).</li><li>12 -15 years in software development</li><li>Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.</li><li>Knowledge of SIP, WebRTC, and telephony systems.</li><li>CRM integration experience with Salesforce, HubSpot, Zoho.</li><li>Understanding of compliance standards (DNC, GDPR, TCPA).</li><li>Experience with real-time analytics dashboards and call center KPIs.</li></ul>Work Location: In person

Technical Lead

Techno Exponent

<ul><li>Make outbound calls to UK/AUS/USA prospects using dialer systems</li><li>Pitch and sell Website Development, Mobile App Development, AI solutions, and Digital Marketing (SEO/PPC/Social)</li><li>Identify customer needs, qualify leads, and handle objections professionally</li><li>Generate qualified leads/transfers/appointments and support closures</li><li>Maintain strong follow-up and update lead status in CRM/Sheets</li><li>Achieve monthly &amp; quarterly sales targets consistently</li></ul>Required Skills &amp; Experience<ul><li>Minimum 1+ year in International outbound calling / BPO sales / IT services sales</li><li>Dialer experience is a must (auto/manual dialer)</li><li>Excellent communication skills (spoken English, confidence, persuasion)</li><li>Knowledge/exposure to Websites, Apps, AI, and Digital Marketing services</li><li>Strong sales mindset, positive attitude, and target orientation</li><li>Basic CRM/Excel/Google Sheets knowledge</li></ul>Performance Expectations<ul><li>Must be able to achieve Monthly &amp; Quarterly targets</li><li>Consistent performance in outbound calling metrics (calls, conversions, transfers/closures)</li></ul>Benefits<ul><li>Fixed salary + high incentives (performance-based)</li><li>Career growth: Senior BDE / Team Lead opportunities</li><li>Supportive sales environment and training</li></ul>Job Type: Full-timePay: ₹15,000.00 - ₹30,000.00 per monthWork Location: In person

Web Consultant

CHRISTUS Health

<div>Description 
Summary:
The System Analyst I assists in providing computer operations administration and support for the system environments, helpdesk and desktop support to end-users, availability and access to computer systems and databases, and management of data flow in all systems. The System Analyst I, with supervision, is responsible for the maintenance of TLRA&rsquo;s systems environment by participating and providing technical skills in activities related to the support of database administration, system availability, system security, data integrity, system performance and capacity monitoring with assistance from the TLRA System Administrator. This is done through special projects, interfaces, software installs, and problem resolution at the direction and with the supervision of the TLRA IM Manager. The System Analyst assists in delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The System Analyst I is also responsible for supporting the business goals and objectives for TLRA, the Information Management unit, and the organization as a whole.
Responsibilities:
<ul><li>Responsible for assisting in administering, monitoring, and troubleshooting all systems software and hardware on all servers, including the ASPECT Dialer system, CUBS, ACCULOGIC, and Lytec.</li><li>
Assist in the application support of CUBS, ASPECT Dialer system, ACCULOGIC, and Lytec, which includes performing upgrades and maintenance as needed and run diagnostics as scheduled or required.</li><li>
As it relates to CUBS and the ASPECT Dialer system, review and monitor logs to ensure automated work processes have occurred timely and accurately, and assist in the development and enhancement as related to system procedures and processes.</li><li>
As it relates to the ASPECT Dialer system, responsible for troubleshooting issues related to inbound and outbound calling
</li><li>Responsible for computer operations related to the CUBS server, peripherals, and system consoles, which includes scheduling, executing, and monitoring computer processes and job runs.</li><li>
Perform back up and restore procedures, shutdown and recycle procedures, and purge procedures.</li><li>
Provide support for data transfer using the LAN/WAN (ASPECT Dialer system, CUBS, file transfers).</li><li>
Execute interface processes timely and accurately including reconciliation of data received and processed.</li><li>
Provide administrative backup for the UNIX O/S, Windows2000 server O/S, and Windows2003 server O/S running CUBS, the ASPECT Dialer, ACCULOGIC, and Lytec applications.</li><li>
Provide helpdesk and desktop support by documenting problems and/or requests for customer assistance, analyze reported problems and work with customers and vendor support to resolve problems as they occur.</li><li>
Responsible for technical support, which includes the setup and configuration of new devices, maintaining optimal system and application utilization, assisting in performing upgrades as needed, performing maintenance, and running diagnostics as scheduled or required.</li><li>
Develop and maintain necessary skills to provide customers with varying levels of application and hardware support.</li><li>
Assist in creating, updating, and managing process and procedure documentation.</li><li>
Serve as a liaison between the customer and vendor to define application needs and/or determine problems.</li><li>
Project management, development, and facilitation of timely project completion.</li><li>
Coordinate vendor maintenance.</li><li>
Provide assistance in Associate training on applications and hardware as it relates to TLRA.</li><li>
Provide assistance with equipment setup for special events.</li><li>
Monitor operational supplies and order as needed, including PC&rsquo;s, phones, headsets, printers, fax machines, and any other equipment needs.</li></ul>
Requirements:
<ul><li>Associate Degree required</li></ul>
Work Schedule: 
8AM - 5PM Monday-Friday
Work Type:
Full Time</div>

System Analyst I - Procurement Center

Brix

Finance and Billing Administrator (US Time Zone, Full-Time)Enzo Dialer is seeking a meticulous and highly organized Finance and Billing Administrator to join our team. This is a critical full-time role responsible for managing the entire billing lifecycle for our customers, ensuring accuracy across all financial and CRM systems, and supporting our finance operations.If you thrive on precision, enjoy solving complex billing puzzles, and are looking for a key operational role in a fast-paced environment, we encourage you to apply!Core ResponsibilitiesAs our Finance and Billing Administrator, you will be the backbone of our customer invoicing and payment processes:<ul><li>Invoicing &amp; Payments: Create and accurately send invoices to all Enzo Dialer customers. Reconcile incoming payments from various sources, including Stripe, ACH, and manual transfers.</li><li>Account Management: Track and actively manage overdue accounts, sending timely reminders and coordinating with the sales team to resolve delinquencies.</li><li>Subscription Management: Handle all customer subscription changes, including upgrades, downgrades, and cancellations.</li><li>Data Integrity: Regularly validate setup fees and recurring charges against data in our CRM. Maintain strict accuracy and consistency between Stripe, CRM, and internal financial records.</li><li>Reporting: Prepare essential monthly reports detailing revenue and churn for management review.</li><li>Issue Resolution: Efficiently manage refund requests, chargebacks, and disputes. Collaborate closely with the Customer Success team to resolve all billing-related customer issues.</li><li>Finance Support: Support the broader finance team with tasks related to month-end close, revenue recognition, and affiliate payouts.</li></ul>Qualifications and Skills<ul><li>Proven experience in a billing, finance, or accounting role, preferably with a subscription-based business model.</li><li>Familiarity with billing platforms (e.g., Stripe) and CRM systems is a significant plus.</li><li>Strong proficiency in data management and attention to detail is essential.</li><li>Excellent communication and organizational skills.</li><li>Ability to work independently and manage multiple tasks in a time-sensitive environment.</li><li>Must be available to work within the US time zone.</li></ul>Salary and Details<ul><li>Job Type: Full-Time</li><li>Salary Range: $1,000 - $1,200 per month</li><li>Location: Remote (US Time Zone)</li></ul>Ready to bring your billing expertise to Enzo Dialer? Apply today!Job Type: Full-timePay: E&pound;38,000.00 - E&pound;50,000.00 per monthApplication Question(s):<ul><li>Have you worked with subscription-based billing (monthly recurring revenue, upgrades, downgrades, cancellations)?</li><li>Have you reconciled billing data between a CRM and a payment platform (e.g., Stripe, QuickBooks, NetSuite)?</li><li>What is your level of experience using Stripe for invoicing, payments, or reconciliation?</li></ul>Experience:<ul><li>Billing : 2 years (Preferred)</li><li>. Payment Reconciliation: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Finance and Billing Administrator

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21 dialer jobs Near Me

Dialer Support Analyst

Operations Manager - Dialer/VoIP Industry

Technical Lead

Web Consultant

System Analyst I - Procurement Center

Finance and Billing Administrator

Finance and Billing Administrator