dialer

TGT Nexus Pvt Ltd

TGT Nexus is expanding our technology backbone, and we are looking for a high-caliber IT &amp; DevOps professional who can lead our VOIP systems, servers, dialer infrastructure, cloud environment, and internal automation stack.This is a critical leadership role responsible for maintaining 99.9% uptime, supporting our sales &amp; operations teams, and ensuring our systems scale reliably as we grow.Key Skill Requirements:<ul><li>Strong expertise in VOIP (SIP, Asterisk, FreePBX, FusionPBX)</li><li>Dialer management (Vicidial/3CX or similar)</li><li>Linux server administration</li><li>AWS / DigitalOcean / cloud deployment</li><li>DevOps tools (Docker, Git, CI/CD, scripting)</li><li>CRM integrations, APIs &amp; automation workflows</li><li>Network security, VPNs, access control</li><li>Real-time monitoring &amp; incident response</li></ul>Key Responsibilities:<ul><li>Manage all VOIP, SIP routing &amp; dialer performance</li><li>Maintain &amp; secure cloud servers &amp; infrastructure</li><li>Build automations to improve sales &amp; operational efficiency</li><li>Ensure best connectivity, uptime &amp; call quality</li><li>Lead deployments, monitoring &amp; troubleshooting</li><li>Support Data, QA, Ops &amp; Sales teams through system enhancements</li><li>Reduce downtime, improve speed, and build scalable systems</li></ul>If you have hands-on experience in high-volume telephony environments and love solving complex infrastructure problems, we want to talk to you.Apply by sending your CV to: careers@tgtnexus.comJob Type: Full-timeWork Location: In person

Senior IT & DevOps Engineer (VOIP + Infrastructure Specialist)

Astroscience Technologies Pvt.Ltd.

We are seeking a motivated and customer-focused Call Centre Agent (Sales) with proven knowledge and experience in using CRM systems and dialer software. The ideal candidate will handle inbound and outbound calls efficiently, maintain accurate customer records, and deliver high-quality customer service while meeting performance targets.Key Responsibilities<ul><li>Handle inbound and outbound customer calls using auto/manual dialer systems</li><li>Update, manage, and maintain customer information accurately in the CRM system</li><li>Log call details, customer interactions, and outcomes in CRM</li><li>Follow call scripts, compliance guidelines, and company procedures</li><li>Resolve customer inquiries, complaints, or service requests professionally</li><li>Schedule callbacks and follow-ups through CRM tools</li><li>Meet or exceed daily call volume, quality, and performance targets</li><li>Escalate complex issues to supervisors when required</li><li>Maintain data confidentiality and ensure accurate documentation</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Call Centre Agent or similar role</li><li>Hands-on experience with CRM software (e.g., lead management, case logging, follow-ups)</li><li>Experience using dialer systems (predictive, auto, or manual)</li><li>Strong verbal communication and listening skills</li><li>Basic computer proficiency and accurate data entry skills</li><li>Ability to work under pressure and handle multiple tasks</li><li>Customer-focused attitude with problem-solving skills</li></ul>Preferred Qualifications<ul><li>Prior experience in BPO, telesales, sales</li><li>Familiarity with call quality standards and performance metrics (AHT, FCR, KPIs)</li></ul>Work Environment<ul><li>Fast-paced call centre environment</li><li>Performance-driven with regular monitoring and reporting</li></ul>Job Type: Full-timePay: ₹16,000.00 - ₹22,000.00 per monthWork Location: In person

Call Centre Agent

IT Work Resources

Role OverviewThis role is 100% outbound cold calling no warm inbound calls and no customer service.&#8203; You will be responsible for generating conversations, qualifying interested law firms, and booking scheduled meetings with decision-makers.Key Responsibilities<ul><li>Make high-volume outbound calls daily to U.S. and Canadian law firms&#8203;</li><li>Use our scripts, workflows, and dialer to contact firms efficiently&#8203;</li><li>Qualify leads based on budget, hiring needs, and business model&#8203;</li><li>Book sales meetings with founders or sales representatives&#8203;</li><li>Update and maintain CRM records accurately&#8203;</li><li>Follow structured outreach sequences including voicemail, email follow-ups, and LinkedIn messages&#8203;</li><li>Hit weekly and monthly targets for qualified meetings booked&#8203;</li><li>A Meeting Counts as Qualified Only If:</li><li>The law firm is based in the U.S. or Canada&#8203;</li><li>They hire (or plan to hire) intake, paralegal, legal admin, billing, or support roles&#8203;</li><li>They confirm budget capacity&#8203;</li><li>They understand we provide remote staffing&#8203;</li><li>They attend the booked meeting</li></ul>Required Skills &amp; Experience<ul><li>Proven appointment setting or SDR experience (preferably with U.S. or Canadian clients</li><li>Experience calling law firms is strongly preferred&#8203;</li><li>Excellent spoken English &mdash; confident, clear, and professional&#8203;</li><li>Experience using:&#8203;</li><li>CRM systems (HubSpot, Pipedrive, Zoho, etc.)&#8203;</li><li>Autodialers (e.g., Kixie, Aircall, Five9, Dialpad Sales)&#8203;</li><li>Ability to follow scripts while sounding natural and not robotic&#8203;</li><li>Persistence and resilience &mdash; must be comfortable with rejection&#8203;</li><li>Strong organization and follow-up discipline&#8203;</li></ul>Technical Requirements<ul><li>Reliable high-speed internet&#8203;</li><li>Laptop/PC capable of running CRM + dialer software&#8203;</li><li>Headset with clear microphone&#8203;</li><li>Quiet workspace&#8203;</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales Development: 3 years (Preferred)</li><li>Proven Appointment Setting : 3 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Remote

Appointment Setter — Legal Staffing (Cold Calling Role)

Advanz101 Systems Pvt. Ltd.

Experience4&ndash;6 Years of Hands-on Experience with Genesys Cloud CXWorking HoursUSA Central Time zone (Night IST hours) SummaryWe are looking for a Genesys Cloud CX Developer with strong hands-on experience in designing, configuring, and implementing omnichannel contact center solutions. The role requires deep expertise in IVR, routing, bots, integrations (especially Salesforce), analytics, and Genesys Cloud administration, along with the ability to work directly with clients to translate business requirements into scalable Genesys-based solutions.Key ResponsibilitiesGenesys Cloud Development &amp; Configuration<ul><li>Configure and develop IVR and call routing flows using Genesys Architect.</li><li>Design and implement voice bot flows and digital bot flows.</li><li>Configure queues, skills, tasks, agent profiles, security roles, and customer profiles.</li><li>Implement skill-based routing, call recording, Quality Management (QM), and Workforce Management (WFM).</li><li>Perform Genesys Cloud environment setup and administration across development, test, and production environments.</li></ul>Omnichannel &amp; Dialer<ul><li>Set up and manage omnichannel capabilities including Voice, Chat, Email, and SMS.</li><li>Embed and integrate Genesys Cloud Dialer into SaaS applications such as Salesforce.</li><li>Identify and design self-service options through IVR and bots to reduce agent load.</li></ul>Integration &amp; Authentication<ul><li>Integrate Genesys Cloud CX with Salesforce CRM, including Screen Pops, CTI, and data exchange.</li><li>Support integrations related to Workforce Management and Quality Management.</li><li>Implement and manage SAML-based authentication and MFA for Genesys Cloud CX.</li></ul>Analytics &amp; Reporting<ul><li>Configure and support Genesys Cloud Reporting and Analytics.</li><li>Implement Speech Analytics (both real-time and historical).</li><li>Support business teams with insights derived from contact center data and analytics.</li></ul>Client Engagement &amp; Solution Design<ul><li>Engage with clients to understand business requirements and operational needs.</li><li>Propose Genesys Cloud&ndash;based solutions aligned with customer experience goals.</li><li>Develop high-level and detailed architecture designs and implementation approaches.</li><li>Support testing, deployment, and validation of new Genesys Cloud features and releases.</li></ul>Technical Skills<ul><li>4 - 6 years of hands-on experience with Genesys Cloud CX.</li><li>Strong expertise in Genesys Architect, IVR, and routing strategies.</li><li>Experience with Voice Bots, Digital Bots, and self-service solutions.</li><li>Solid understanding of telephony concepts including PBX, CTI, ACD, IVR, and call flows.</li><li>Experience with Speech Analytics, QM, WFM, and call recording.</li><li>Hands-on experience with Salesforce integrations.</li><li>Strong experience in Genesys Cloud administration, configuration, and security.</li><li>Experience implementing SAML authentication and MFA.</li><li>Knowledge of Genesys Cloud release management and testing newly released features.</li><li>Genesys Cloud Certification (preferred).</li><li>Knowledge of USA healthcare, HIPPA, PHI is preferred.</li><li>Experience working in enterprise or large-scale contact center environments.</li><li>Exposure to cloud security, compliance, and best practices.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work independently and in cross-functional teams.</li><li>Good analytical, troubleshooting, and documentation skills.</li></ul>Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 6 monthsPay: &#8377;1,004,002.97 - &#8377;1,571,681.92 per yearBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: Remote

Genesys Cloud CX Developer / Consultant

Three percent Pakistan

Hiring: FrontersWe are looking for energetic, confident, and motivated Fronters to join our growing team. If you have good communication skills and are comfortable speaking with customers, this role is a great opportunity for you!Position: Fronter Job Type: Full-Time (Onsite) Shift: Night Shift (US Campaign) Job Responsibilities<ul><li>Make outbound calls to potential customers.</li><li>Introduce company products/services in a professional and friendly manner.</li><li>Qualify leads by asking relevant questions.</li><li>Maintain accurate customer information in CRM/dialer.</li><li>Transfer qualified leads to the closer/sales team.</li><li>Achieve daily and weekly performance targets.</li></ul>Requirements<ul><li>Strong communication and listening skills.</li><li>Confident and clear English-speaking ability.</li><li>Ability to work night shift.</li><li>Freshers and experienced candidates both can apply.</li></ul>What We Offer<ul><li>Attractive salary package + bonuses.</li><li>Training provided.</li><li>Professional and supportive work environment.</li><li>Growth and promotion opportunities.</li></ul>Address:Opposite PMTAC Building, Behind Malkabad Plaza, 6th Road, Satellite Town, Rawalpindi.Contact: 0331-5332016Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Fronters

Waada Digital Pvt Ltd

Waada is seeking a dynamic Team Lead &ndash; Inbound to guide and inspire our Customer Experience (CX) team. If you&rsquo;re empathetic, analytical, and results-driven with solid expertise in call center operations, we&rsquo;d love to meet you!Key Responsibilities:Lead, coach, and motivate inbound agents to achieve performance goals.Monitor key metrics: AHT, CSAT, FCR, NPS.Handle escalations and ensure high service quality.Prepare and maintain performance reports &amp; dashboards (Excel).Work closely with QA &amp; Training teams for continuous improvement.Ensure compliance with tools and processes (CRM, VICI Dialer).Requirements:2&ndash;3 years of experience in a CX/Call Center leadership role.Strong communication skills in Urdu &amp; English.Proficiency in Advanced Excel .Hands-on experience with CRM &amp; ticketing systems.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is Current Salary Package?</li><li>What is Expected Salary Package?</li><li>Do you have any notice period?</li><li>Do you know about CSAT,AHT,NPS,FCR?</li></ul>Work Location: In person

Customer Experience - Team Lead

Scent Strategy

We're Hiring: Inside Sales Manager Location: Remote (supporting our Dubai operations) Industry: Luxury Fragrance SolutionsAre you a motivated sales professional ready to join a growing international brand? We are looking for a high-energy Inside Sales Manager to support our Dubai-based fragrance solutions company!What You&rsquo;ll Do:<ul><li>Conduct outbound calls to businesses in Dubai using our dialer and database.</li><li>Set up product demo appointments with corporate clients.</li><li>Coordinate closely with our Fragrance Solutions Executive for live demos.</li><li>Manage follow-ups and ensure a high appointment confirmation rate.</li><li>Build strong relationships with prospects to drive subscription closures.</li></ul>What We&rsquo;re Looking For:<ul><li>Must have your own laptop, stable internet connection, and professional headset.</li><li>Prior inside sales or telesales experience is essential.</li><li>Excellent spoken English with a neutral accent.</li><li>Strong communication skills and a goal-driven, positive attitude.</li></ul>What You&rsquo;ll Get:<ul><li>Fixed salary + attractive commissions (Earning potential: &#8377;48,000&ndash;&#8377;68,000 per month).</li><li>Comprehensive training and sales support provided.</li><li>Career growth opportunities with a dynamic international brand.</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;35,000.00 per monthWork Location: In person

Inside Sales Manager

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