digital account manager

Serviceplan Group Middle East

<div>
 
 We&rsquo;re looking for a Digital Account Manager who can confidently lead digital scopes for regional and international accounts. This role sits at the intersection of clients, creative teams, and developers and owns delivery across websites, social media, and digital campaigns (being the least).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own end-to-end digital scope for assigned accounts across websites, social, and campaigns
 </li>
 <li>
 Lead website projects including briefing, design reviews, development coordination, and launch
 </li>
 <li>
 Coordinate with designers, developers, and content teams to ensure quality and timelines
 </li>
 <li>
 Manage social media calendars, content approvals, and ongoing platform activity
 </li>
 <li>
 Oversee digital campaigns across Meta, Google, YouTube, and regional platforms
 </li>
 <li>
 Act as the primary digital contact for clients and lead status calls and reviews
 </li>
 <li>
 Manage timelines, deliverables, and approvals across multiple stakeholders
 </li>
 <li>
 Review performance reports and translate data into clear insights and next steps
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 3 years of digital account management experience in an agency
 </li>
 <li>
 Arabic launguage proficiency is a must
 </li>
 <li>
 Strong understanding of websites, UX basics, and digital campaign workflows
 </li>
 <li>
 Hands-on experience with social platforms and digital campaigns in the GCC
 </li>
 <li>
 Confident working with developers and explaining technical concepts to clients
 </li>
 <li>
 Experience managing multiple brands and fast-moving timelines
 </li>
 <li>
 Familiarity with regional nuances including Arabic content, Ramadan, and local regulations
 </li>
 <li>
 Clear communicator with strong client-handling skills
 </li>
 </ul>
 
 
 
 
 
 About Service Plan:
 
 
 
 
 
 Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe.
 
 
 Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called &ldquo;House of Communication&rdquo;.
 
 
 Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe.
 
 
 
 
 
 
 
 
 Serviceplan&rsquo;s vision is &Uuml;berCreativity!
 
 
 
 
 &Uuml;berCreativity
 
 is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay.
 
 
 We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.
 
 
 
 
 
 
 
 www.serviceplan.ae
 
 
 
</div>

Digital Account Manager

Wavelink Digital

We are looking for a skilled and client-focused Digital Account Manager to oversee and grow digital client relationships. In this role, you will act as the main point of contact between clients and internal teams, ensuring the successful planning, execution, and performance of digital marketing campaigns. The ideal candidate is a strategic thinker with strong communication skills, digital marketing knowledge, and a passion for delivering measurable results.Key Responsibilities:<ul><li>Serve as the main liaison between clients and internal teams (creative, media, technical, etc.).</li><li>Develop and maintain strong, long-term relationships with clients.</li><li>Understand client goals and translate them into effective digital strategies and campaigns.</li><li>Plan, oversee, and report on digital marketing activities including SEO, PPC, social media, email, content, and web projects.</li><li>Monitor campaign performance, analyze data, and provide insights and recommendations for optimization.</li><li>Prepare detailed performance reports and present results to clients regularly.</li><li>Manage budgets, timelines, and project scopes to ensure campaigns are delivered on time and within budget.</li><li>Identify opportunities for upselling or expanding service offerings to existing clients.</li></ul>Job Type: Full-timePay: From Rs90,000.00 per monthExperience:<ul><li>agency: 1 year (Required)</li></ul>Location:<ul><li>Korangi (Preferred)</li></ul>Work Location: In person

The Plumtree Group Global

<div>
 
 Nature: Onsite
 
 
 
 
 Location: Karachi &ndash; Shahr
 
 
 e Faisal
 
 
 
 
 Job Type: Full-Time
 
 
 
 
 Shift: Evening (06:30 PM - 02:30 AM)
 
 
 
 
 (06:30 PM - 12:00 AM) - For Females Only
 
 
 
 
 Company Overview:
 
 
 
 Launchpad Innovations
 
 (sister company of
 
 The Plumtree Group
 
 )
 
 is a rapidly growing AI-powered business automation platform that helps small to medium-sized businesses scale smarter, not harder. Our comprehensive platform includes 7 AI employees that automate everything from customer service and lead generation to content creation and reputation management. We're revolutionizing how businesses operate by providing enterprise-level AI capabilities at an affordable price point.
 
 
 
 Position Summary:
 
 
 
 We are seeking a dynamic and client-focused Account Manager to join our growing team. This role is critical in ensuring our clients maximize their investment in Launchpad's AI-powered platform. You'll be responsible for the complete client journey from onboarding through ongoing success, working closely with our technical experts to deliver exceptional results and drive client retention and growth.
 
 
 
 Key Responsibilities:
 
 
 
 Client Onboarding &amp; Implementation
 
 
 <ul>
 <li>
 Lead client onboarding process for new Launchpad customers, ensuring smooth transition from their previous platforms
 </li>
 <li>
 Develop customized 90 day plans tailored to each client's industry, size, and specific requirements
 </li>
 <li>
 Coordinate with GHL (GoHighLevel) experts to configure and optimize all platform features including but not limited to:
 </li>
 <ul>
 <li>
 CRM setup and data migration
 </li>
 <li>
 AI Virtual Assistant configuration
 </li>
 <li>
 Conversation AI customization
 </li>
 <li>
 Workflow automation development
 </li>
 <li>
 Social media and content AI setup
 </li>
 <li>
 Reputation management integration
 </li>
 <li>
 Website visitor tracking implementation
 </li>
 </ul>
 <li>
 Facilitate seamless data migration from HubSpot and other platforms
 </li>
 <li>
 Deliver platform training sessions to ensure clients are proficient with all features and capabilities
 
 
 </li>
 </ul>
 Technical Collaboration &amp; Solution Delivery
 
 
 <ul>
 <li>
 Partner closely with GHL technical specialists to fulfill complex client requirements and custom automation needs
 </li>
 <li>
 Translate client business objectives into technical specifications for our development and configuration teams
 </li>
 <li>
 Coordinate with AI specialists to optimize each of the 7 AI employees for client-specific use cases
 </li>
 <li>
 Oversee integration projects with third-party tools and existing client systems
 </li>
 <li>
 Quality assurance testing of all implementations before client handoff
 
 
 </li>
 </ul>
 Ongoing Account Management
 
 
 <ul>
 <li>
 Serve as primary point of contact for assigned client portfolio
 </li>
 <li>
 Conduct regular check-ins and success reviews to ensure clients are achieving desired outcomes
 </li>
 <li>
 Monitor platform usage and performance metrics to identify optimization opportunities
 </li>
 <li>
 Proactively identify expansion opportunities for additional features, users, or upgraded plans
 </li>
 <li>
 Handle escalations and resolve complex client issues in collaboration with technical support teams
 </li>
 <li>
 Develop and maintain strong client relationships that drive retention and referrals
 
 
 </li>
 </ul>
 Growth &amp; Retention
 
 
 <ul>
 <li>
 Drive account expansion by identifying opportunities for clients to leverage additional AI employees or premium features
 </li>
 <li>
 Present quarterly business reviews showcasing ROI, performance metrics, and growth opportunities
 </li>
 <li>
 Collaborate with sales team on upselling and cross-selling initiatives
 </li>
 <li>
 Collect and document client feedback for product development and improvement initiatives
 </li>
 <li>
 Maintain high client satisfaction scores and retention rates above company benchmarks
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 Experience &amp; Background
 
 
 <ul>
 <li>
 3+ years of account management or customer success experience, preferably in SaaS or technology companies
 </li>
 <li>
 Proven track record of managing client relationships and driving retention/growth
 </li>
 <li>
 Experience with CRM platforms (GoHighLevel experience highly preferred)
 </li>
 <li>
 Familiarity with marketing automation and business process optimization
 </li>
 <li>
 Experience onboarding clients to complex software platforms
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Strong understanding of AI and automation technologies and their business applications
 </li>
 <li>
 Proficiency with GoHighLevel platform or similar all-in-one marketing automation tools
 </li>
 <li>
 Basic understanding of integrations and APIs
 </li>
 <li>
 Comfortable with data migration and platform configurations
 </li>
 <li>
 Experience with project management tools and methodologies
 
 
 </li>
 </ul>
 Core Competencies
 
 
 <ul>
 <li>
 Exceptional communication skills - both written and verbal
 </li>
 <li>
 Strong problem-solving abilities and analytical thinking
 </li>
 <li>
 Project management expertise with ability to manage multiple complex implementations simultaneously
 </li>
 <li>
 Client-focused mindset with passion for delivering exceptional customer experiences
 </li>
 <li>
 Collaborative approach to working with technical teams and specialists
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Adaptability to work in a fast-paced, evolving technology environment
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, Technology, or related field
 </li>
 <li>
 Experience with AI/automation platforms and understanding of AI agent capabilities
 </li>
 <li>
 Previous experience in digital marketing or business automation
 </li>
 <li>
 Certification in GoHighLevel or similar platforms
 </li>
 <li>
 Experience with data analysis and reporting tools
 </li>
 <li>
 Background in consulting or solution selling
 
 
 </li>
 </ul>
 
 Culture &amp; Benefits:
 
 
 
 <ul>
 <li>
 Market-competitive salary with performance-based bonuses
 </li>
 <li>
 Growth-focused and entrepreneurial environment
 </li>
 <li>
 Mentorship from experienced founders and marketing leaders
 </li>
 <li>
 Health insurance and paid leaves
 </li>
 <li>
 Professional development budget for courses and certifications
 </li>
 <li>
 Career growth in a global SaaS-focused organization
 </li>
 <li>
 Access to Launchpad's full platform and AI tools
 
 
 </li>
 </ul>
 
 Compensation:
 
 
 
 Salary: Market competitive (based on experience)
 
 
 Bonus: Performance-based incentives tied to growth metrics
 
 
 Powered by JazzHR
 
 
 m2JOP372y4
</div>

Digital Account Manager / Client Partner

The Plum Tree Group

<div><h2 class="jobSectionHeader">Nature: Onsite 
Location: Karachi &ndash; Shahre Faisal 
Job Type: Full-Time 
Shift: Evening (06:30 PM - 02:30 AM) 
 (06:30 PM - 12:00 AM) - For Females Only 
 
Company Overview:</h2>
Launchpad Innovations (sister company of The Plumtree Group) is a rapidly growing AI-powered business automation platform that helps small to medium-sized businesses scale smarter, not harder. Our comprehensive platform includes 7 AI employees that automate everything from customer service and lead generation to content creation and reputation management. We're revolutionizing how businesses operate by providing enterprise-level AI capabilities at an affordable price point.<h2 class="jobSectionHeader">
Position Summary:</h2>
We are seeking a dynamic and client-focused Account Manager to join our growing team. This role is critical in ensuring our clients maximize their investment in Launchpad's AI-powered platform. You'll be responsible for the complete client journey from onboarding through ongoing success, working closely with our technical experts to deliver exceptional results and drive client retention and growth.<h2 class="jobSectionHeader">
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Client Onboarding &amp; Implementation</h3><ul><li>
Lead client onboarding process for new Launchpad customers, ensuring smooth transition from their previous platforms</li><li>
Develop customized 90 day plans tailored to each client's industry, size, and specific requirements</li><li>
Coordinate with GHL (GoHighLevel) experts to configure and optimize all platform features including but not limited to:<ul><li>
CRM setup and data migration</li><li>
AI Virtual Assistant configuration</li><li>
Conversation AI customization</li><li>
Workflow automation development</li><li>
Social media and content AI setup</li><li>
Reputation management integration</li><li>
Website visitor tracking implementation</li></ul></li><li>
Facilitate seamless data migration from HubSpot and other platforms</li><li>
Deliver platform training sessions to ensure clients are proficient with all features and capabilities</li></ul><h3 class="jobSectionHeader">
Technical Collaboration &amp; Solution Delivery</h3><ul><li>
Partner closely with GHL technical specialists to fulfill complex client requirements and custom automation needs</li><li>
Translate client business objectives into technical specifications for our development and configuration teams</li><li>
Coordinate with AI specialists to optimize each of the 7 AI employees for client-specific use cases</li><li>
Oversee integration projects with third-party tools and existing client systems</li><li>
Quality assurance testing of all implementations before client handoff</li></ul><h3 class="jobSectionHeader">
Ongoing Account Management</h3><ul><li>
Serve as primary point of contact for assigned client portfolio</li><li>
Conduct regular check-ins and success reviews to ensure clients are achieving desired outcomes</li><li>
Monitor platform usage and performance metrics to identify optimization opportunities</li><li>
Proactively identify expansion opportunities for additional features, users, or upgraded plans</li><li>
Handle escalations and resolve complex client issues in collaboration with technical support teams</li><li>
Develop and maintain strong client relationships that drive retention and referrals</li></ul><h3 class="jobSectionHeader">
Growth &amp; Retention</h3><ul><li>
Drive account expansion by identifying opportunities for clients to leverage additional AI employees or premium features</li><li>
Present quarterly business reviews showcasing ROI, performance metrics, and growth opportunities</li><li>
Collaborate with sales team on upselling and cross-selling initiatives</li><li>
Collect and document client feedback for product development and improvement initiatives</li><li>
Maintain high client satisfaction scores and retention rates above company benchmarks</li></ul><h2 class="jobSectionHeader">
Required Qualifications:</h2><h3 class="jobSectionHeader">
Experience &amp; Background</h3><ul><li>
3+ years of account management or customer success experience, preferably in SaaS or technology companies</li><li>
Proven track record of managing client relationships and driving retention/growth</li><li>
Experience with CRM platforms (GoHighLevel experience highly preferred)</li><li>
Familiarity with marketing automation and business process optimization</li><li>
Experience onboarding clients to complex software platforms</li></ul><h3 class="jobSectionHeader">
Technical Skills</h3><ul><li>
Strong understanding of AI and automation technologies and their business applications</li><li>
Proficiency with GoHighLevel platform or similar all-in-one marketing automation tools</li><li>
Basic understanding of integrations and APIs</li><li>
Comfortable with data migration and platform configurations</li><li>
Experience with project management tools and methodologies</li></ul><h3 class="jobSectionHeader">
Core Competencies</h3><ul><li>
Exceptional communication skills - both written and verbal</li><li>
Strong problem-solving abilities and analytical thinking</li><li>
Project management expertise with ability to manage multiple complex implementations simultaneously</li><li>
Client-focused mindset with passion for delivering exceptional customer experiences</li><li>
Collaborative approach to working with technical teams and specialists</li><li>
Detail-oriented with strong organizational skills</li><li>
Adaptability to work in a fast-paced, evolving technology environment</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications:</h2><ul><li>
Bachelor's degree in Business, Marketing, Technology, or related field</li><li>
Experience with AI/automation platforms and understanding of AI agent capabilities</li><li>
Previous experience in digital marketing or business automation</li><li>
Certification in GoHighLevel or similar platforms</li><li>
Experience with data analysis and reporting tools</li><li>
Background in consulting or solution selling</li></ul>
Culture &amp; Benefits:<ul><li>
Market-competitive salary with performance-based bonuses</li><li>
Growth-focused and entrepreneurial environment</li><li>
Mentorship from experienced founders and marketing leaders</li><li>
Health insurance and paid leaves</li><li>
Professional development budget for courses and certifications</li><li>
Career growth in a global SaaS-focused organization</li><li>
Access to Launchpad's full platform and AI tools</li></ul><h2 class="jobSectionHeader">
Compensation:</h2>
Salary: Market competitive (based on experience) 
Bonus: Performance-based incentives tied to growth metrics 

m2JOP372y4</div>

Yaz marketing

Urgent HiringOnsite - FulltimeDubai, UAECompany Description:YAZ Media is a strategic digital media agency trusted by some of the world&rsquo;s biggest brands and leading government entities. We operate through four powerhouse departments Marketing, Production, Web, and PR delivering end-to-end digital capabilities at global standards.We craft corporate communications, social-first content, commercial production, and digital experiences that people actually engage with, creating meaningful connections between brands and audiences. With over 10 years of experience, we have partnered with 200+ businesses, including SMEs, Fortune 500 companies, and high-level government entities across the Middle East and beyond. Our aim is simple: to be the region&rsquo;s most reliable digital and social agency, known for innovative, strategic, and truly impactful work.Role Overview:The Senior Account Manager is the bridge between client vision and agency excellence. At YAZ Media, this role is designed for a high-energy, detail-oriented leader who excels at managing complex projects while maintaining exceptional client rapport. You are the day-to-day lead, ensuring that work across all four departments is delivered with precision, on brand, and on time.Unlike a traditional project manager, the Senior Account Manager is a strategic partner to the client. You aren't just checking boxes; you are anticipating needs, identifying growth opportunities, and ensuring that our creative and technical output aligns perfectly with the client&rsquo;s business objectives.Key ResponsibilitiesClient Partnership &amp; Retention<ul><li>Act as the primary point of contact for mid-to-senior level client stakeholders.</li><li>Develop a deep understanding of the client&rsquo;s brand, industry, and competitive landscape.</li><li>Maintain high levels of client satisfaction through proactive communication and flawless delivery.</li><li>Lead client meetings, presentations, and weekly status updates with confidence.</li></ul>Project &amp; Multi-Department Coordination<ul><li>Manage the workflow of integrated campaigns involving Marketing, Production, Web, and PR.</li><li>Ensure internal teams are briefed with clarity, precision, and actionable insights.</li><li>Liaise between departments to ensure a cohesive &quot;one-agency&quot; output for the client.</li><li>Monitor project health, identifying potential bottlenecks before they impact delivery.</li></ul>Revenue Optimization &amp; Growth<ul><li>Support the Account Director in identifying organic growth opportunities within existing accounts.</li><li>Draft compelling proposals and statements of work (SOWs) for new projects.</li><li>Monitor account profitability, ensuring projects stay within budget and resource allocations.</li><li>Identify opportunities for cross-selling YAZ Media&rsquo;s diverse service offerings.</li></ul>Quality Control &amp; Brand Stewardship<ul><li>Review all agency output (content, videos, web builds, press releases) to ensure it meets the client&rsquo;s brief and YAZ Media&rsquo;s quality standards.</li><li>Protect the integrity of the client&rsquo;s brand across all digital and social touchpoints.</li><li>Ensure feedback loops between clients and creative teams are constructive and efficient.</li></ul>Reporting &amp; Insight<ul><li>Oversee the delivery of monthly and campaign-specific performance reports.</li><li>Translate data into meaningful &quot;so-what&quot; insights that prove agency value.</li><li>Conduct post-campaign de-briefs to capture learnings and improve future performance.</li></ul>Requirements<ul><li>5+ years of experience in a digital, social, or integrated agency (UAE/GCC experience preferred).</li><li>A proven track record of managing multi-channel campaigns for high-profile brands.</li><li>Solid understanding of social media trends, production workflows, and digital marketing KPIs.</li><li>Experience in a fast-paced environment where managing multiple &quot;moving parts&quot; is the norm.</li></ul>Skills &amp; Strengths<ul><li>Exceptional Communication: Fluent in English (Arabic is a significant advantage).</li><li>Organizational Mastery: Highly disciplined with time management and task prioritization.</li><li>Solution-Oriented: A proactive problem-solver who brings solutions, not just issues, to the table.</li><li>Commercial Acumen: Comfortable discussing budgets, timelines, and resource requirements.</li><li>Relationship Builder: Naturally empathetic and skilled at navigating diverse personalities.</li></ul>What we offer at YAZ<ul><li>Amazing work culture of inclusivity and diversity.</li><li>Opportunity to work with top-tier clients and government entities.</li><li>Fair compensation based on experience level.</li><li>Medical Insurance including dental coverage.</li><li>Collaborative and creative work environment.</li><li>Career growth and professional development opportunities</li></ul>How to Apply Please send your resume, portfolio links, and work samples showcasing why you're a perfect fit for this role. Apply now at hr@yazmedia.com and Abdelrahman.g@yazmedia.comJob Type: Full-timePay: AED10,000.00 - AED15,000.00 per month

Senior Account Manager

Concord Marketing Solutions

Concord Marketing Solutions is looking for an experienced, detail-oriented, and creative Online Account Manager to join our team.The Online Account Manager plays a crucial role in managing the presentation and organization of merchandise on our clients&rsquo; online stores to maximize sales and customer satisfaction. The ideal candidate will have experience sourcing promotional products for online stores, strong project management &amp; organizational skills, tech-savvy, and a passion for delivering exceptional client service.Concord Marketing Solutions/Clayton Kendall is a growing promotional products and print distributor, providing full-service corporate identity offerings. Our expertise in online store programs, creative merchandise, print services, incentive and recognition programs, custom packaging, fulfillment, and international sourcing make Concord Marketing Solutions/Clayton Kendall a preferred supplier of choice. We pride ourselves in our commitment to our clients&rsquo; needs through a wide selection of quality products, creative solutions, and excellent customer service. Our company is honored to have been recognized on Promotional Products Business Magazine&rsquo;s list of Greatest Companies to Work for in 2019, 2021, 2022, 2023, 2024, and 2025 and on the Crain&rsquo;s Chicago Business Best Places to Work Top 100 list in 2021, among numerous other industry awards over the years.What&rsquo;s in it for YOU:<ul><li>A progressive company culture that promotes teamwork</li><li>Great benefits include medical, dental, vision, a company-funded Health Savings Account, company-provided life insurance, supplemental life insurance, long-term disability, and employee assistance program</li><li>401k plan with a company match</li><li>Paid Time Off/PTO</li><li>Floating Holidays</li><li>A generous holiday schedule</li><li>Parental Leave</li><li>Company events and outings</li><li>Casual and friendly work environment</li><li>Salary + Bonus compensation structure</li></ul>Responsibilities:&middot; Online Account Manager supports effective digital merchandising programs and strategies by selecting and sourcing products focused on achieving marketing and sales goals.&middot; Leads discussions on digital merchandising programs and provides recommendations in line with business goals.&middot; Works with Online Account Management team to ensure that online products are designed, maintained, and reordered accurately on the online store.&middot; New online store implementation responsibilities include attending meetings, sourcing, setting up products, creating categories, obtaining brand guidelines/logo art files, getting client approvals, and creating client presentations.&middot; Online store maintenance on a regular basis, including new user setup, categories, user types, logos, feature items, and banners.&middot; Updates price changes and item descriptions on online store products.&middot; Manages reorder and discontinued items process/reporting.&middot; Handles and manages online SKU setup.&middot; Creates and organizes new categories/sub categories.&middot; Daily review of online store inventory reports to ensure item availability.&middot; Look into replacement items for backorder or discontinued hard good items.&middot; Get client approval on proofs for new items and update clients once available on their store.&middot; Provide back up support with sourcing and presentations as needed to other Account Managers on the client team.&middot; Work with team to set up holiday programs for clients.&middot; Coordinate with Sales and Account Managers to execute campaigns and seasonal merchandising with an appropriate mix of products.&middot; Runs reports to analyze data and effectively communicates findings and recommendations to management, Sales, and Account Management teams.&middot; Assist with preparation for and attend client quarterly business review meetings with client team.&middot; Assist with online store testing as needed.Education &amp; Experience&middot; High School degree or equivalent required&middot; College degree preferred&middot; Minimum of 3 years of professional experience as an Online Account Manager or Online Merchandiser&middot; E-Commerce and promotional marketing as well as print industry experience preferred&middot; Experience working in a fast-paced environment a must&middot; Experience managing multiple client relationships/requirements simultaneouslyKnowledge and Skills&middot; Previous knowledge, understanding, and recommendations for digital merchandising strategies&middot; Experience managing e-commerce online stores&middot; Working experience with promotional product vendors and suppliers a must&middot; Strong negotiation skills&middot; Exceptional organizational skills&middot; Strong attention to detail&middot; Reliable and dependable&middot; Excellent written and verbal communication skills&middot; Strong problem-solving skills with the ability to identify and evaluate the situation to formulate solutions&middot; Respectful and positive attitude&middot; Ability to handle situations with professionalism and tact&middot; Proven ability to handle multiple client requests and projects simultaneously&middot; Resilience and ability to handle changing priorities&middot; Motivated to complete tasks accurately and by deadline dates&middot; A self-starter with the ability to work both independently as well as part of a team to complete assignments&middot; Must be proficient in Microsoft Office (Outlook, Teams, Excel, PowerPoint, Word), and web/internet navigation&middot; Strong technical skills with intermediate to advanced skills with Excel and Outlook&middot; Strong technical aptitude in learning internal technical software and systems&middot; Experience with NetSuite or equivalent software preferredJob Type: Full-timePay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li></ul>Experience:<ul><li>Merchandising: 5 years (Required)</li><li>Promotional Marketing Industry: 5 years (Required)</li></ul>Work Location: Hybrid remote in Glendale Heights, IL 60139

Online Account Manager

Scorpion

<div><div><h3 class="jobSectionHeader">About Us</h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader">
About the Role</h3>

As a Senior Account Manager, your core role is to build and nurture strong client relationships with Franchisees and Corporate. You are the primary point of contact between our clients and our internal teams, ensuring the effective execution of digital marketing campaigns that align with our clients' objectives. You play a pivotal role in transforming their goals into successful strategies in areas such as SEO, paid advertising, social media, and more. Your dedication and expertise provide our clients with confidence in achieving their online success. As a Senior, your influence reaches beyond the franchisees into Advisory committees and the corporate relationship.
<h3 class="jobSectionHeader">
What your success will look like</h3>
<ul><li>Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.</li>
<li>Training: Lead internal and external training sessions on digital marketing, Scorpion systems and brand specifics.</li>
<li>Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.</li>
<li>Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.</li>
<li>New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts.</li>
<li>Team Collaboration: Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.</li>
<li>Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.</li>
</ul><h3 class="jobSectionHeader">Who you are and what you bring</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field&mdash;or equivalent practical experience.</li>
</ul></li></ul><ul><li>Experience
<ul><li>4+ years of professional experience in client-facing account management.</li>
<li>2 years in an Account Manager role or comparable experience</li>
<li>Proven experience as an Account Manager in a digital agency setting</li>
<li>Experience working as part of a team</li>
<li>Strong understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising</li>
</ul></li></ul><ul><li>Skills
<ul><li>Excellent oral and written communication skills</li>
<li>First class organizational skills</li>
<li>A keen eye for detail and an understanding of budget restraints</li>
<li>Willingness to learn new programs</li>
<li>Ability to interpret and leverage data for decision making</li>
<li>Proven ability to work under pressure in a fast paced environment</li>
<li>A personable and professional character to build client rapport</li>
<li>The confidence to gain client trust</li>
</ul></li></ul><h3 class="jobSectionHeader">Our Scorpion Values</h3>

Winning Mindset: When our clients win, we win. 
Genuine Care: We only succeed when we are truly invested in our clients and each other. 
Unmatched Results: We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives. 
Constant Improvement: We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again. 
Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
<h3 class="jobSectionHeader">
Compensation</h3>

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
<ul>
<li>The base salary range is $95,000 (entry-level) - $102,500 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li>
</ul><h3 class="jobSectionHeader">Our Interview Process</h3>

We value your time and want to give you the best opportunity to showcase your skills. Here's what to expect:
<ul>
<li>Initial Phone Screen: 30-minute conversation with a recruiter to learn more about you and share details about the role.</li>
<li>First Interview: 30-minute Zoom with the hiring manager to dive deeper into your experience and goals.</li>
<li>Second Interview: 45-minute Zoom with interview panel with key team members.</li>
<li>Final Interview: 30-minute Zoom with an executive leader for a final conversation.</li>
</ul><div><div><h3 class="jobSectionHeader">Our Benefits</h3>

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

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