digital business analyst

First Financial Credit Union

<div>Description:
<p><b>
Summary</b></p><p>
The Digital Banking Analyst is responsible for leveraging technology and data to improve member experience, increase operational efficiency, and drive growth for the organization through its Digital Banking platforms. The Digital Banking Analyst will act as a primary liaison between business teams, technical staff, service providers and senior management to implement and support Digital Banking operations. This role requires a combination of technical skills, data analysis capabilities, marketing acumen and an understanding of the financial services and banking industry.</p><p><b>
Essential Functions</b></p><p>
20% 1. <b>Member Support and Issue Resolution</b> &ndash; Serve as subject matter expert for digital banking platforms. Oversee member issues and resolution efforts including trending of reported issues, time to resolve, and root cause analysis. Provide second-level support to members when required and offer guidance to first level support staff who encounter problems or have questions.</p><p>
15% 2. <b>Data Analysis and Analytics </b>&ndash; Analyze member data and transactions to identify trends, preferences, needs and areas for improvement. Utilize data driven observations to make informed decisions concerning digital banking offerings and potential digital marketing and member engagement campaigns.</p><p>
15% 3. <b>Digital Member Engagement and Marketing </b>&ndash; Utilize digital banking technologies to conduct member engagement campaigns to strengthen member connections to the credit union and to provide financial service and product offerings relevant to specific member needs and circumstances.</p><p>
10% 4. <b>Vendor and Technology Management </b>&ndash; Collaborate with technology vendors and internal teams to maintain and update digital banking platforms and infrastructure. Work in partnership with cross-functional teams to select and implement new digital banking products and services. This includes evaluating third-party vendors and technology solutions and selecting and integrating software or services that align with credit union goals and objectives.</p><p>
10% 5. <b>Performance Analysis - </b>Track the performance of digital banking products and services through metrics in areas such as incident management, engagement, member satisfaction, conversion rates, and transaction volumes. Identifying areas of improvement and make data-driven recommendations. Generate reports and dashboards to track key performance indicators (KPIs) related to digital banking services. Presenting findings to management and other stakeholders.</p><p>
10% 6. <b>Market Research and Continuous Improvement &ndash; </b>Monitor industry trends and competitive offerings to stay up to date with the latest advancements in digital banking technology and services. Continuously seek opportunities to enhance digital banking offerings by identifying areas of improvement, optimizing processes, and staying updated on emerging technologies. Organize and facilitate member focus groups and surveys to collect member feedback.</p><p>
10% 7. <b>Training and Documentation &ndash; </b>Create training materials and documentation for members and internal staff to ensure they can effectively use digital banking products and services.</p><p><b>
Non-essential Functions</b></p><p>
10% 1. Perform any other duties as requested by the Digital Banking Manager or other team members. Embody CU&rsquo;s mission, vision, and core values. Abide by First Financials policies, procedures and standards.</p><p><b>
Expectations</b></p><p>
1. Perform essential functions of the position, special projects and other work assignments within timeframes and quality standards established by the Chief Information Officer.</p><p>
2. Possess the ability to work independently within deadlines and manage multiple tasks and projects.</p><p>
3. Must demonstrate good analytical/problem solving, verbal and written communication skills.</p><p>
4. Must be able to multi-task and be a team player and have good time management and prioritization skills.</p>
Requirements:
<p><b>
Qualifications</b></p><p><b>
Education:</b> Bachelor&rsquo;s degree in related technical or business area or 5 years directly related experience.</p><p><b>
Experience:</b> Minimum of 2 years experience as a digital banking analyst or related position in the financial services industry, preferably with Credit Union experience.</p><p><b>
Knowledge, Skills, Abilities:</b> Must have good working knowledge and understanding of the technologies and concepts supporting the essential functions of the position listed above. Must be able to lift up to 50 lbs. Normal office conditions, but hours &amp; days worked must be flexible based on needs of position; highly concentrated mental &amp; visual alertness, majority of day may be spent sitting, typing &amp; reading computer screen for extended periods, frequent up/down activity, position involves a great deal of physical activity involved w/ maintaining &amp; working on computers.</p></div>

Digital Banking Analyst

Macquarie Group

<div><div><div><div><div><div><div><div><div><div>MAM&rsquo;s Digital team within D3E (Data, Digital, Design and Engineering) plays a leading role in Macquarie Assets Management&rsquo;s digitalization strategy to increase future scalability, unlock operating efficiencies, uphold our risk standards and improve staff and client experiences. Our teams help to unlock these strategic benefits by defining, delivering and embedding digital solutions across our value chain, in partnership with key business stakeholders.</div>
</div></div><div><div>We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you&rsquo;re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>What role will you play?</b></h3></div><p><br>
</p></div><div><div><div><div><div>In this role, you will gather and interpret requirements, analyse processes, and identify opportunities and risks while collaborating on solutions that drive measurable business impact and transformation. You will work closely with the Hyderabad-based Private Credit team to support the growth of infrastructure debt and newer products like direct lending, partnering with stakeholders and the D3E team to prioritise and implement digital solutions. The role also includes documenting solutions with a focus on market trends and user experience, while leading change management through strong project structure and governance.<br>
</div></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>What you offer</b></h3></div><p><br>
</p></div><div><div><div><div><ul><li>Proven experience as a Business Analyst in digital transformation, with hands-on work in agile product teams (Scrum).
</li><li>Background in Financial Services or a similarly regulated industry, with a strong risk mindset.
</li><li>Experience designing and implementing digital solutions, particularly those driving operational efficiency.
</li><li>Strong analytical, problem-solving, and self-starter capabilities with a growth mindset.
</li><li>Excellent communication skills, with experience collaborating across cross-functional teams and global time zones.<br>
</li></ul></div></div><div></div><br>
<div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>What we offer</b></h3></div><p><br>
</p></div><div><div><div><div><p>At Macquarie, you&rsquo;re empowered to shape a career that&rsquo;s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:</p><br>
<ul><li>
1 wellbeing leave day per year</li><li>
26 weeks&rsquo; paid maternity leave or 20 weeks&rsquo; paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks&rsquo; paid leave for secondary caregivers</li><li>
Company-subsidised childcare services</li><li>
2 days of paid volunteer leave and donation matching</li><li>
Benefits to support your physical, mental and financial wellbeing including comprehensive medical and life insurance cover, the option to join parental medical insurance plan and virtual medical consultations extended to family members</li><li>
Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services</li><li>
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription</li><li>
Hybrid and flexible working arrangements, dependent on role</li><li>
Reimbursement for work from home equipment</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Macquarie Asset Management</b></h3></div><p><br>
</p></div><div><div><div><div>Macquarie Asset Management is a leading global asset manager, trusted by institutions, individuals and communities to responsibly manage $A720 billion in assets. MAM provides clients with a diverse range of investment solutions that seek to deliver superior risk-adjusted returns.<div></div><div><br>
All figures as at 30 September 2025, excluding assets acquired by Nomura on 1 December 2025.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Our commitment to diversity, equity and inclusion</b></h3></div><p><br>
</p></div><div><div><div><div><div>We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<div><div><br>
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.</div></div></div></div></div></div></div></div></div></div></div></div>

Executive | Business Analyst | Digital Solution

Zions Bancorporation

<p></p><div><p>ETO is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.</p><p>
Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.</p><p><b>
Zions Bancorporation</b> is currently accepting applications for a <b><i>Digital Banking Fraud Analyst</i></b>. This position is in-office in Midvale, UT. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT.</p><p><b>
The ideal candidate for this position will have the skills and experience necessary to:</b></p><ul><li> Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.</li><li> Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.</li><li> Conduct research and analysis, prepare management report, and make recommendations to senior officers.</li><li> Work through high volumes of potential alerts to confirm limited actual fraud events.</li><li> Research digital banking access logs to identify unauthorized access and/or transactions.</li><li> Assist digital banking customers with malware infected computers or other access devices.</li><li> Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.</li><li> Perform other duties as assigned.</li></ul><div></div><p><b><br>
The position also supports the implementation and daily operations of Zelle. Ensures smooth workflows, monitors transactions, and maintains compliance with network rules and regulations.</b></p><p>
Key Responsibilities:</p><ul><li> Monitor Zelle transactions, review tokens, fraud, and disputes.</li><li> Track fraud trends, disputes, complaints.</li><li> Maintain documentation for procedures, fraud response, and dispute resolution.</li><li> Support fraud investigations and audit requests.</li><li> Provide research and analysis for Zelle-related projects.</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li> Requires a bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.</li><li> A combination of education and experience may meet requirements.</li><li> Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.</li><li> Working knowledge of fraud and digital banking systems and detection tools.</li><li> <b>Zelle-related experience.</b></li></ul><div></div><ul><li><br>
 Demonstrates strong communication skills both written and verbal.</li><li> Possess skills needed to conduct client phone interviews to identify fraud/scams.</li><li> Knowledge and experience with root cause analysis.</li><li> Solid analytical, interpretive, and problem-solving skills.</li><li> Participate in process improvement idea generation.</li><li> Ability to use various software applications.</li><li> Works to meet tight deadlines to mitigate loss.</li></ul><p><b>
Benefits:</b></p><ul><li> Medical, Dental and Vision Insurance - START DAY ONE!</li><li> Life and Disability Insurance, Paid Parental Leave and Adoption Assistance</li><li> Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts</li><li> Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays</li><li> 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience</li><li> Mental health benefits including coaching and therapy sessions</li><li> Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire</li><li> Employee Ambassador preferred banking products</li></ul><p></p><p><br>
Pay range (depending on experience): $23.00-$28.00</p></div>

Digital Banking Fraud Analyst (in-office) - Midvale, UT

The Home Depot

<p>Position Purpose:<br/></p><p>The Digital Content Data Analyst serves as a primary product data category lead for the Digital Content team, responsible for end-to-end onboarding and management for assigned categories within The Company Store. You would be responsible for accurate product setup, data integrity, and optimal site experience by executing product lifecycle processes, maintaining high-quality content, and partnering cross-functionally to resolve issues and drive business results on thecompanystore.com.<br/></p><p>Key Responsibilities:<br/></p><p>30% Become the subject matter expert for assigned product category online. Learn and report on best practices, industry standards, and legal requirements associated with assigned projects.<br/>10% Responsible for category product data projects and status reporting SKU collection and maintenance, product cross merchandising online, product presentation, etc.<br/>15% Measure ongoing effectiveness of programs against metric targets. Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback.<br/>10% Responsible for prioritizing projects, tasks to ensure deliverables and goals are met or exceeded.<br/>10% Coordinate integrated teams from one or more external agencies or functional organizations supporting managed initiatives.<br/>10% Troubleshoot and problem solve for ongoing operational needs as they arise - store sku alignment, online product availability, etc.<br/>10% Ability to author clear, concise end user/training materials for processes.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>Position reports to Manager, Digital Content<br/>Position has 0 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel less than 10% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/>No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).<br/></p><p>Preferred Qualifications:<br/></p><p>Analytical thinking with the ability to identify and resolve data or execution issues<br/>Familiarity with eCommerce platforms (e.g., Salesforce Commerce Cloud, Shopify), data management, process analysis and improvement<br/>Strong Excel proficiency (e.g., data manipulation, large file management, error identification)<br/>Demonstrated attention to detail with a focus on accuracy and quality<br/>Entrepreneurial mindset with a proactive, ownership-driven approach<br/>Ability to prioritize multiple tasks and meet deadlines consistently<br/>Outstanding written and verbal communication skills<br/>Strong collaboration skills with cross-functional partners<br/>Strong decision making and problem solving skills<br/>Positive, upbeat, can-do, professional and responsible attitude, independent and self-directed yet also team oriented<br/>Influential; practiced in negotiating with others in ways that result in win-win outcomes<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>2<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>None<br/></p><p>Preferred Leadership Experience:<br/></p><p>None<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Action Oriented<br/>Collaborates<br/>Drives Engagement<br/>Customer Focus<br/>Drives Results<br/>Manages Conflict<br/></p>

Digital Content Data Analyst - The Company Store

Xebia

<div>
 <p>
  <strong>
   #Xebia is hiring for Lead Business Analyst(Arabic Speaker)
  </strong>
 </p>
 <p>
  <strong>
   Candidate must be fluent in Arabic Speaking
  </strong>
 </p>
 <p>
  Budget- 22K Aed
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description &ndash; Lead Business Analyst (Arabic Speaker)
 </p>
 <p>
  Location: Dubai, UAE
 </p>
 <p>
  Experience: 10+ Years
 </p>
 <p>
  Key Requirements
 </p>
 <ul>
  <li>
   Bilingual (Arabic &amp; English) &ndash; Mandatory
  </li>
  <li>
   10+ years of experience as a Business Analyst in enterprise/digital transformation projects
  </li>
  <li>
   Strong experience in Requirements Elicitation and stakeholder management
  </li>
  <li>
   Hands-on experience in User Story Mapping and Agile delivery
  </li>
  <li>
   Experience in documenting business requirements, user stories, process flows, and acceptance criteria
  </li>
  <li>
   Strong communication, facilitation, and analytical skills
  </li>
 </ul>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Gather and analyze business requirements through workshops and stakeholder discussions
  </li>
  <li>
   Translate requirements into user stories, process flows, and functional documentation
  </li>
  <li>
   Collaborate with business, delivery, and technical teams to ensure solution alignment
  </li>
  <li>
   Support Agile delivery, backlog prioritization, UAT, and stakeholder communication
  </li>
 </ul>
 <p>
 </p>
</div>


Lead Business Analyst

Capco

<div><p><b><i>Please note we are looking to speak to individuals already based in the Doha as a first priority.</i></b></p>
<p><i>
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco's cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.</i></p>
<p></p>
<p>IT Business Analyst<br>
Location: Doha | Practice Area: Business Consulting | Type: Permanent</p>
<p><b>
Drive clarity, enable change, and translate business needs into impactful technology solutions.</b></p>
<p><b>
The Role</b><br>
As an IT Business Analyst, you'll work closely with stakeholders across business and technology to shape requirements, improve processes, and support the delivery of high-quality digital solutions. Based in Doha, this role plays a key part in bridging business needs with technical delivery in complex environments.</p>
<p><b>
What You'll Do</b></p>
<ul>
<li>Elicit, analyse, and document business and functional requirements across technology initiatives</li>
<li>Act as a bridge between business stakeholders and delivery teams to ensure shared understanding</li>
<li>Support process improvement initiatives using structured analysis and best-practice frameworks</li>
<li>Contribute to solution design, testing, and implementation activities</li>
<li>Communicate clearly with stakeholders in both Arabic and English across workshops and forums</li>
</ul>
<p><b>What We're Looking For</b></p>
<ul>
<li>Proven experience as an IT or Business Analyst within complex programmes or projects</li>
<li><b>Fluency in Arabic and English</b> (spoken and written)</li>
<li><b>One of the following certifications is required:</b> CBAP or PMI-PBA</li>
<li>Strong requirements management, documentation, and stakeholder engagement skills</li>
<li>Experience working with technology teams and understanding system delivery lifecycles</li>
<li>Experience within consulting or advisory environments</li>
<li>Exposure to public sector, financial services, or large-scale transformation programmes</li>
<li>Familiarity with Agile, Waterfall, or hybrid delivery models</li>
<li>Experience facilitating workshops and change initiatives</li>
<li>Knowledge of data, digital, or enterprise platforms</li>
</ul>
<p><b>Why Join Capco</b></p>
<ul>
<li>Deliver high-impact solutions for leading organisations across the region</li>
<li>Work in a collaborative, flat, and entrepreneurial consulting culture</li>
<li>Access continuous learning, training, and industry certifications</li>
<li>Be part of a team shaping the future of digital transformation</li>
<li>Help drive meaningful change through technology-enabled consulting</li>
</ul>
<p>We offer a competitive, people-first benefits package designed to support every aspect of your life.</p>
<p><b>
Inclusion at Capco</b><br>
We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know &ndash; we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration &ndash; a mindset that shapes how we work with clients and each other every day.</p></div><p></p>

IT Business Analyst - Doha

NATIONMIND LLC

<div><div><div>About NationMind LLC:<br>
NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for AI Business Analyst with Prompt Engineering to join our growing team.<br>
<br>
<b>Role:</b> AI Business Analyst with Prompt Engineering<br>
<b>Location:</b> Houston, TX or US Remote<br>
<b>Duration:</b> 6-12 Months<br>
</div><div><b>Job Description</b></div>
<div>We are seeking an <b>AI Business Analyst with Prompt Engineering</b> experience to support AI-driven business initiatives and enterprise AI operations.<br>
</div><div><b>Required Qualifications</b></div>
<ul><li>Strong business analysis experience in AI, IT operations, automation, software delivery, digital transformation, enterprise support, platform enablement, or SaaS operations.</li>
<li>Good understanding of GenAI tools and platforms such as ChatGPT Enterprise, Claude Enterprise, OpenAI API, enterprise AI workspaces, and model orchestration concepts.</li>
<li>Experience with Slack-based support, Zendesk, Jira, Confluence, ServiceNow, or similar intake, workflow, and ticketing platforms.</li>
<li>Understanding of AI agents, tool calling, prompt behavior, human-in-the-loop workflows, agent lifecycle management, and runtime orchestration concepts.</li>
<li>Understanding of license management, user provisioning, Okta SCIM, access approvals, enterprise identity workflows, and access governance concepts.</li>
<li>Ability to convert ambiguous business and AI operations needs into structured requirements, workflows, user stories, acceptance criteria, test cases, and operating procedures.</li>
<li>Strong process mapping skills for workflows involving users, systems, approvals, exceptions, escalations, and operational support flows.</li>
<li>Ability to work with technical teams on APIs, integrations, MCP tools, data sources, runtime behavior, and model configuration requirements.</li>
<li>Experience working in Agile delivery teams with sprint planning, backlog grooming, demos, velocity tracking, and iterative delivery methodologies.</li>
<li>Ability to write clear process documents, SOPs, runbooks, user guides, support playbooks, and structured operational documentation.</li>
<li>Strong stakeholder management and communication skills across business users, product owners, engineering, security, governance, platform, and support teams.</li>
<li>Working knowledge of AI governance concepts including data privacy, access control, retention, redaction, model usage policies, responsible AI, and enterprise governance requirements.</li>
<li>Comfortable creating structured documentation for agent builds, testing, deployment, operational support, lifecycle management, and release processes.</li>
</ul><div><b>Key Responsibilities</b></div>
<ul><li>Gather, analyze, and document business requirements for AI and enterprise operations initiatives.</li>
<li>Support AI platform operations, automation workflows, and digital transformation programs.</li>
<li>Collaborate with cross-functional teams including business users, product owners, engineering, security, governance, and support teams.</li>
<li>Define and document workflows, user stories, acceptance criteria, test cases, SOPs, runbooks, and operational procedures.</li>
<li>Assist in AI agent lifecycle management, prompt engineering activities, workflow orchestration, testing, deployment, and operational support.</li>
<li>Support integrations involving APIs, MCP tools, enterprise systems, and AI platforms.</li>
<li>Ensure adherence to AI governance, data privacy, access control, and enterprise compliance requirements.</li>
<li>Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and delivery tracking.</li>
</ul>
</div><p>This is a remote position.</p></div>

AI Business Analyst with Prompt Engineering

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