digital business analyst

DAMANA

<div>
 
 At Damana Insurance in Bahrain, we are currently recruiting for a Digital Business Analyst.
 
 
 
 
 
 As a Business System Analyst specializing in the insurance industry, you will be responsible for analyzing complex business processes, identifying areas for digital optimization, and collaborating with cross-functional teams to implement innovative solutions. Your role is pivotal in enhancing operational efficiency, customer experiences, and overall business success in the insurance and broking domain.
 
 
 
 
 
 
 
 Main Responsibilities.
 
 
 
 
 
 
 
 
 1. 1. Requirement Elicitation &amp; Documentation (30%)
 
 
 <ul>
 <li>
 Collaborate with
 
 insurance
 
 and broking stakeholders to gather, analyse, and document business requirements.
 </li>
 <li>
 Translate business needs into clear, detailed digital project specifications.
 </li>
 <li>
 Perform in-depth analysis of existing processes, systems, and pain points.
 </li>
 <li>
 Create BPMN
 
 process workflows
 
 , identify process gaps, and propose innovative, scalable solutions.
 </li>
 <li>
 Work closely with IT and development teams to design digital solutions tailored for the insurance and broking domain.
 </li>
 <li>
 Define functional specifications and produce BRDs, Functional Specification Documents, and Integration Documents.
 </li>
 </ul>
 
 
 
 
 
 2. Enterprise Architecture Alignment(20%)
 
 
 <ul>
 <li>
 Ensure all digital solutions are aligned with the enterprise architecture framework and internal standards.
 </li>
 <li>
 Continuously update related assets (business processes, architecture diagrams, data flows, system inventories) in
 
 iServer
 
 or equivalent EA tools.
 </li>
 <li>
 Facilitate change management efforts to ensure architectural artifacts remain accurate and up to date
 </li>
 </ul>
 
 
 
 
 
 3. Process Enhancement Initiatives(20%)
 
 
 <ul>
 <li>
 Analyze existing business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for improvement
 </li>
 <li>
 Design and implement process optimization initiatives to increase operational efficiency, reduce costs, and improve service delivery
 </li>
 <li>
 Develop and maintain process documentation, including standard operating procedures (SOPs), workflow diagrams, and process maps
 </li>
 <li>
 Monitor key performance indicators (KPIs) and metrics to measure the effectiveness of process enhancements
 </li>
 <li>
 Facilitate workshops and training sessions to drive adoption of new or improved processes
 </li>
 <li>
 Recommend and implement automation solutions to streamline repetitive tasks and reduce manual effort
 </li>
 </ul>
 
 
 
 
 
 4. System Support (30%)
 
 
 <ul>
 <li>
 Provide technical support for business applications, systems, and software platforms
 </li>
 <li>
 Troubleshoot and resolve system issues, errors, and user-reported problems in a timely manner
 </li>
 <li>
 Maintain system documentation, including configuration guides, troubleshooting procedures, and knowledge base articles
 </li>
 <li>
 Support user access management, including account creation, permissions, and security protocols
 </li>
 <li>
 Conduct user acceptance testing (UAT) for system enhancements and new implementations
 </li>
 <li>
 Provide end-user training and support to maximize system utilization and user proficiency
 </li>
 <li>
 Track and manage support tickets through completion, ensuring adherence to service level agreements (SLAs)
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 Education and qualification
 
 <ul>
 <li>
 Bachelor's degree in Computer Engineering.
 </li>
 <li>
 Proven experience as a Business Analyst in the insurance and broking sector
 </li>
 </ul>
</div>

Digital Business Analyst

Concentrix

<div>Role: Digital Business Analyst &ndash; Marketing &amp; Web Platforms
Job Summary:
The Digital Business Analyst acts as the link between marketing and technical teams, translating business needs into effective digital solutions. This role focuses on gathering requirements, supporting website enhancements and migration to Azure, and collaborating with cross-functional teams in an Agile environment. The analyst also supports testing, documentation, and process improvements to enhance marketing website operations
Key Responsibilities<ul><li>Act as the primary liaison between marketing stakeholders and the development team.</li><li>Understand and document the marketing roadmap, campaigns, and business priorities.</li><li>Elicit, analyze, and validate requirements for website features, updates, and campaigns.</li><li>Create and maintain user stories, functional specifications, process flows, and acceptance criteria.</li><li>Support WordPress website migration to Azure, including Dev/Test/Prod environments.</li><li>Collaborate with developers, DevOps engineers, and QA to ensure requirements are implemented correctly.</li><li>Participate in sprint planning, daily stand-ups, and backlog grooming sessions.</li><li>Coordinate user acceptance testing (UAT) and ensure marketing approvals.</li><li>Maintain documentation of business processes, workflows, and website functionalities.</li><li>Identify process improvements and recommend solutions to improve efficiency in marketing website operations.</li></ul>
The base salary for this position is $ 92,250 - $98,850 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 03/25/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
Physical and Mental Requirements 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:<ul>
<li>English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf</li>
<li>Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf</li>
</ul>Accommodation 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/
#WAH
#LI-Remote
#Concentrix</div>

Digital Business Analyst – Marketing & Web Platforms

<div>Job Title:
Digital Business Analyst &ndash; Marketing &amp; Web Platforms
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
 
 
Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
Join us and be part of this journey towards greater opportunities and brighter futures.
Role: Digital Business Analyst &ndash; Marketing &amp; Web Platforms
Job Summary:
The Digital Business Analyst acts as the link between marketing and technical teams, translating business needs into effective digital solutions. This role focuses on gathering requirements, supporting website enhancements and migration to Azure, and collaborating with cross-functional teams in an Agile environment. The analyst also supports testing, documentation, and process improvements to enhance marketing website operations
Key Responsibilities
&bull; Act as the primary liaison between marketing stakeholders and the development team.
 
&bull; Understand and document the marketing roadmap, campaigns, and business priorities.
 
&bull; Elicit, analyze, and validate requirements for website features, updates, and campaigns.
 
&bull; Create and maintain user stories, functional specifications, process flows, and acceptance criteria.
 
&bull; Support WordPress website migration to Azure, including Dev/Test/Prod environments.
 
&bull; Collaborate with developers, DevOps engineers, and QA to ensure requirements are implemented correctly.
 
&bull; Participate in sprint planning, daily stand-ups, and backlog grooming sessions.
 
&bull; Coordinate user acceptance testing (UAT) and ensure marketing approvals.
 
&bull; Maintain documentation of business processes, workflows, and website functionalities.
 
&bull; Identify process improvements and recommend solutions to improve efficiency in marketing website operations.
The base salary for this position is $ 92,250 - $98,850 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 03/25/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
Physical and Mental Requirements
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
<ul><li>English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
</li><li>Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
</li></ul>Accommodation
 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/
#WAH
#LI-Remote
#Concentrix
Required Skills &amp; Qualifications
<ul><li>6+ years of experience as a Business Analyst in digital marketing, e-commerce, or website management.
</li><li>Strong understanding of WordPress CMS and web content management workflows.
</li><li>Experience working with digital marketing teams and campaign management.
</li><li>Solid understanding of Agile / Scrum methodologies.
</li><li>Experience creating user stories, process flows, wireframes, and acceptance criteria.
</li><li>Excellent stakeholder management and communication skills (written and verbal).
</li><li>Familiarity with Microsoft Azure environments and website migration concepts is a plus.
</li><li>Strong analytical, problem-solving, and organizational skills.
</li><li>Experience working with globally distributed teams
</li></ul>Preferred Skills
<ul><li>Understanding of SEO best practices and website performance optimization.
</li><li>Experience with marketing analytics, Google Analytics, Tag Manager, or similar tools.
</li><li>Familiarity with CI/CD pipelines and development processes.
</li><li>Experience in fast casual / restaurant or retail industry is a plus.
</li></ul>Location:
USA, CO, Work-at-Home
Language Requirements:
Time Type:
Full time
Benefits:
For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays. 
 
Physical and Mental Requirements:
 
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. 
Equal Employment Opportunity: 
 
 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. 
For more information regarding your EEO rights as an applicant, please visit the following websites:
&middot; English
&middot; Spanish
Accommodation: 
 
 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. 
Artificial Intelligence: 
 
 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. 
Work Authorization: 
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. 
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE</div>

Pearson

<div>Lead, Business Analyst
Description: This role aligns to a Digital Business Analyst
The Role
As a Digital Content Business Analyst, you will be the bridge between business needs and technical execution, driving the modernization of digital content workflows and the adoption of AI-enabled solutions. You&rsquo;ll partner with engineering, product, and content teams to translate business requirements into actionable technical plans, ensuring our digital content is delivered efficiently, at scale, and with measurable impact for learners worldwide.
What You&rsquo;ll Own
<ul><li>Translate business requirements into clear technical execution plans that guide engineering and platform teams.</li>
<li>Collaborate closely with engineering to understand system architecture, API dependencies, integration workflows, and platform constraints.</li>
<li>Identify and escalate technical risks, blockers, and gaps in requirements to ensure project success.</li>
<li>Support the adoption of modern, AI-enabled workflows, tooling modernization, and platform standards across content operations.</li>
<li>Serve as the communication bridge between technical teams and business stakeholders, facilitating workshops, technical deep dives, sprint planning, demos, and retrospectives.</li>
<li>Build strong partnerships across product management, content operations, engineering, QA, design, and support teams to drive project outcomes.</li>
<li>Analyze the cost of creating content and drive efficiency for digital content modernization initiatives.</li>
</ul>Required Skills and Competencies:
<ul><li>Strong technical acumen, with experience in system architecture, API management, and integration workflows.</li>
<li>Excellent cross-functional collaboration and communication skills, able to facilitate technical discussions and bridge gaps between teams.</li>
<li>Proven ability to identify and mitigate technical risks, blockers, and requirements gaps.</li>
<li>Experience supporting the adoption of AI-enabled workflows and modern digital platforms.</li>
<li>Project management skills, with the ability to organize, prioritize, and deliver complex projects on time.</li>
<li>Adaptability and creativity in a fast-paced, evolving environment.</li>
</ul>Qualifications (Education &amp; Experience):
<ul><li>Bachelor&rsquo;s degree required.</li>
<li>Experience in digital content creation, technical project management, or related fields preferred.</li>
</ul>Ready to make an Impact?
Apply now and help shape the future of learning.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $130,000 - $150,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through 26th March. This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Program Management
Job Family: ENTERPRISE
Organization: Higher Education
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 22847
\#location</div>

Lead, Business Analyst

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