digital business analyst

Ceenex Global LLC

We're Hiring: Sr Business Analyst - Digital Customer Experience! The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.Location: Dubai, United Arab Emirates Work Mode: Work From Office Role: Sr Business Analyst - Digital Customer ExperienceSalary - 22000 AED + Benefits (Negotiable)Experience - 5 to 15 yearsWhat You'll Do:Requirements Gathering &amp; AnalysisDigital Product SupportGuest Experience &amp; Journey MappingStakeholder Collaboration &amp; CommunicationInsight Reporting and Continuous ImprovementSkills, Tools, and Systems Experience:Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platformsExperience in Agile methodologiesCore Activities Experience:Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.Skills:&middot; Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement&middot; Creates Business cases.&middot; Agile process&middot; B2C ImplementationReady to make an impact? Apply now and join us on this exciting journey!Job Type: Full-timePay: AED20,000.00 - AED22,000.00 per month

Sr. Business Analyst -Digital Customer Experience

Tap Growth ai

<div>
 
 🌟 We're Hiring: Sr Business Analyst - Digital Customer Experience! 🌟
 
 
 
 The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.
 
 
 Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.
 
 
 
 📍 Location:
 
 Dubai, United Arab Emirates
 
 
 
 ⏰ Work Mode:
 
 Work From Office
 
 
 
 💼 Role:
 
 Sr Business Analyst - Digital Customer Experience
 
 
 Salary - 22000 AED + Benefits (Negotiable)
 
 
 Experience - 5 to 15 years
 
 
 
 What You'll Do
 
 
 
 
 Requirements Gathering &amp; Analysis
 
 
 
 
 
 Digital Product Support
 
 
 
 
 
 
 
 Guest Experience &amp; Journey Mapping
 
 
 
 
 
 
 
 
 Stakeholder Collaboration &amp; Communication
 
 
 
 
 
 
 
 
 Insight Reporting and Continuous Improvement
 
 
 
 
 
 
 Skills, Tools, And Systems Experience
 
 
 
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms
 
 
 Experience in Agile methodologies
 
 
 
 Core Activities Experience
 
 
 
 Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement
 </li>
 <li>
 Creates Business cases.
 </li>
 <li>
 Agile process
 </li>
 <li>
 B2C Implementation
 
 
 </li>
 </ul>
 Ready to make an impact? 🚀 Apply now and join us on this exciting journey!
</div>

Sr Business Analyst - Digital Customer Experience

Transguard Workforce Solutions

<div>
 
 Transguard Workforce Solutions is the UAE&rsquo;s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
 
 
 We are currently recruiting for an
 
 Analyst - Digital Customer Experience
 
 for our client to be based out of their Dubai office.
 
 
 
 
 
 
 Job Purpose :
 
 
 
 The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-toend guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analysing requirements, identifying process improvements and supporting the successful delivery of our digital products and services. Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centred, strategically aligned and operationally viable.
 
 
 
 
 
 
 Job Responsibilities :
 
 
 
 
 
 
 &bull; Collaborate with product owners, stakeholders and users to gather business and functional requirements.
 
 
 &bull; Conduct discovery sessions, workshops and interviews to understand user needs and pain points. &bull; Elicit, analyze, and document functional and non-functional requirements
 
 
 &bull; Translate insights into user stories, acceptance criteria and process flows.
 
 
 &bull; Validate requirements against business objectives and customer experience principles.
 
 
 &bull; Collaborate with digital, product, data, and technical teams to shape solution designs
 
 
 &bull; Participate in design workshops, prototyping sessions, and backlog grooming
 
 
 &bull; Document current (&ldquo;as-is&rdquo;) and target (&ldquo;to-be&rdquo;) business processes using standard tools
 
 
 &bull; Identify opportunities for digital enablement, process automation, or data-driven improvements
 
 
 &bull; Support digital product teams in backlog prioritisation, sprint planning and refinement.
 
 
 &bull; Clarify requirements for designers and developers throughout the delivery lifecycle.
 
 
 &bull; Help prioritise features based on business value, technical complexity and user need.
 
 
 &bull; Ensure traceability of requirements and manage scope alignment across the project lifecycle
 
 
 &bull; Support User Acceptance Testing (UAT) by defining test cases and validating outcome
 
 
 &bull; Map current and future state customer journeys across digital channels.
 
 
 &bull; Identify gaps, inefficiencies or opportunities to enhance the digital guest experience.
 
 
 &bull; Work with UX designers to ensure solutions align with user expectations and accessibility standards.
 
 
 &bull; Advocate for human-centered design and consistency across touchpoints (e.g. app, web, kiosk).
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience.
 </li>
 <li>
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms Experience in Agile methodologies
 </li>
 <li>
 Core Activities Experience: Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication.
 </li>
 </ul>
</div>

Senior Analyst - Digital Customer Experience

Torry Harris Integration Solutions

Job Title: Business AnalystWork Location: Riyadh Mode of Working: Work from Office, with occasional short travel to visit customers Salary: SAR 25,000/ monthWanted &ndash; Business Analyst who likes to explore AI and propose creative alternatives for digital user journeys About Torry Harris:Torry Harris Business Solutions is a US based leader in integration-led digital enablement and transformation for over twenty-five years. Operating in Dubai since 2002 and now in Riyadh.Explore Torry Harris for innovative integration solutions, API management and digital transformation services in the Middle East. Our products and expertise help drive business growth and efficiencyhttps://www.torryharris.com/ae-en/About the Role: <ul><li>You will help with gathering business requirements, key performance parameters and the benefit to clients in digital transformation so it is not just about adopting the latest technology but clearly benefiting from it.</li><li>The role is a customer-facing, pre-sales oriented position that requires the ability to use AI tools to accelerate market research and solution modeling.</li><li>This is an exciting opportunity for a professional who enjoys engaging with strategic minds and shaping strong business outcomes through innovative, insight-driven thinking.</li><li>It requires an eye for detail while seeing the bigger picture!</li></ul>Our picture of You - <ul><li>5+ years of experience in the software industry in a role where you interact with business users forging requirement definition.</li></ul>What&rsquo;s in it for you? <ul><li>Exposure C-Suite leaders and decision-makers at top-tier government agencies and enterprises across the Middle East, driving strategic digital transformation initiatives.</li><li>Play a pivotal role in the digital transformation of the Middle East region.</li><li>Opportunity to innovate by integrating AI into real life scenarios.</li></ul>Job Type: Full-timePay: Up to &#65020;25,000.00 per month

Business Analyst

Search Services

<div>
 
 ABOUT OUR CLIENT
 
 
 Our Client is a leading consulting firm known for driving digital transformation and delivering impactful technology solutions. They partner with organizations to modernize platforms, improve user experiences, and achieve measurable business results.
 
 
 
 
 
 ABOUT THE ROLE
 
 
 Our Client is seeking a highly motivated and experienced Business Analyst for a long-term contract with the potential for conversion to a direct hire. This role is ideal for a self-starter who thrives on taking ownership of initiatives from concept through delivery. You will collaborate with stakeholders and technical teams to shape digital products, write clear and actionable user stories, and ensure successful delivery of high-value solutions.
 
 
 
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Serve as a bridge between business stakeholders and technical teams to align goals, scope, and outcomes
 </li>
 <li>
 Facilitate discovery sessions, workshops, and interviews to gather detailed requirements
 </li>
 <li>
 Write complete, testable user stories and acceptance criteria to guide Agile development and QA efforts
 </li>
 <li>
 Participate in Agile ceremonies including sprint planning, backlog grooming, standups, and retrospectives
 </li>
 <li>
 Analyze business problems and propose solutions aligned with digital and user experience strategies
 </li>
 <li>
 Develop and maintain wireframes, process flows, and supporting documentation
 </li>
 <li>
 Track and manage requirements across the development lifecycle
 </li>
 <li>
 Collaborate with UX/UI designers to ensure cohesive digital experiences
 </li>
 <li>
 Lead or support User Acceptance Testing (UAT), including test case creation and defect tracking
 </li>
 <li>
 Communicate updates, risks, and dependencies to stakeholders and leadership
 </li>
 </ul>
 
 
 
 
 QUALIFICATIONS
 
 <ul>
 <li>
 5&ndash;8 years of experience as a Business Analyst with a focus on digital products or platforms
 </li>
 <li>
 Proven expertise in writing user stories and acceptance criteria
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple priorities
 </li>
 <li>
 Comfortable working independently and driving tasks forward
 </li>
 <li>
 Consulting experience is a plus
 </li>
 <li>
 Proficient in tools such as Azure DevOps, Jira, and Confluence
 </li>
 <li>
 Experience working in Agile environments (Scrum/Kanban)
 </li>
 <li>
 Exceptional written and verbal communication skills
 </li>
 <li>
 Reputation for creativity, flexibility, and problem-solving
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Information Systems, or a related field
 </li>
 <li>
 Relevant certifications such as CBAP, PMI-PBA, CSPO, or SAFe are a plus
 </li>
 </ul>
 
 
</div>

<div>
 
 
 Job Title: Business Analyst
 
 
 
 
 Work Location: Riyadh
 
 
 
 
 Mode of Working: Work from Office, with occasional short travel to visit customers
 
 
 
 
 Salary: SAR 25,000/ month
 
 
 
 
 
 
 
 Wanted &ndash; Business Analyst who likes to explore AI and propose creative alternatives for digital user journeys
 
 
 
 
 
 
 
 About Torry Harris:
 
 
 
 Torry Harris Business Solutions is a US based leader in integration-led digital enablement and transformation for over twenty-five years. Operating in Dubai since 2002 and now in Riyadh.
 
 
 Explore Torry Harris for innovative integration solutions, API management and digital transformation services in the Middle East. Our products and expertise help drive business growth and efficiency.
 
 
 https://www.torryharris.com/ae-en/
 
 
 
 
 
 
 About the Role:
 
 
 <ul>
 <li>
 You will help with gathering business requirements, key performance parameters and the benefit to clients in digital transformation so it is not just about adopting the latest technology but clearly benefiting from it.
 </li>
 <li>
 The role is a customer-facing, pre-sales-oriented position that requires the ability to use AI tools to accelerate market research and solution modeling.
 </li>
 <li>
 This is an exciting opportunity for a professional who enjoys engaging with strategic minds and shaping strong business outcomes through innovative, insight-driven thinking.
 </li>
 <li>
 It requires an eye for detail while seeing the bigger picture!
 </li>
 </ul>
 
 
 
 
 
 Our picture of You -
 
 
 <ul>
 <li>
 5+ years of experience in the software industry in a role where you interact with business users forging requirement definition.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in it for you?
 
 
 <ul>
 <li>
 Exposure C-Suite leaders and decision-makers at top-tier government agencies and enterprises across the Middle East, driving strategic digital transformation initiatives.
 </li>
 <li>
 Play a pivotal role in the digital transformation of the Middle East region.
 </li>
 <li>
 Opportunity to innovate by integrating AI into real life scenarios.
 </li>
 </ul>
</div>

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