digital business analyst

Deloitte

<div>
 
 Deloitte provides Technology &amp; Transformation services to nearly 90% of the Fortune Global 500&reg; and thousands of private companies. Technology &amp; Transformation services cover world class and innovative technology development &amp; implementation and architecture design &amp; technology strategy. Deloitte also has strategy, risk &amp; transactions, audit &amp; assurance and tax &amp; legal services.
 
 
 
 
 
 Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Our more than 460,000 professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world.
 
 
 Our organization has grown tremendously in both scale and capabilities, yet our shared culture and mission -to make an impact that matters- remains unchanged. This is evident not only in Deloitte&rsquo;s work for clients, but also in our WorldClass ambition, our WorldClimate initiative and our ALL IN diversity and inclusion.
 
 
 
 
 
 Part Business. Part Creative. Part Technology. One hundred percent digital.
 
 
 
 
 
 At Deloitte Digital, technology, creativity, and innovation intersect with fun and serious intent to build outstanding digital solutions. We are growing our Deloitte Digital Studio team to imagine, deliver, and run more great digital solutions for our clients.
 
 
 
 
 
 With an ever-increasing number of digital studios spread across the globe, the team at Deloitte Digital includes strategists, UX/UI designers, service designers, product owners, business analysts, software architects &amp; engineers, and digital marketers. A powerful combination of technology skills, creativity, and business acumen. We provide our clients with a full suite of digital services covering digital strategy, user experience, content, creative, engineering, and implementation across mobile, web, and social media channels. Deloitte Digital is committed to helping clients unlock the business value of emerging technologies. However, we are always looking for better and more fun ways to do things.
 
 
 
 
 
 
 A career as unique as you are
 
 
 
 
 
 
 Deloitte Digital has a fantastic opportunity for an experienced Business Analyst to join the team. You will work with our team of thinkers, designers, and engineers to deliver compelling solutions to big-name clients. Deloitte Digital offers enormous opportunities for growth and development and the chance to grow your career in your chosen direction.
 
 
 
 
 
 
 What will you be doing?
 
 
 
 
 
 
 We love agile, so every day is different, but you can expect to:
 
 
 
 
 
 
 Project Delivery, Development, Support, and Maintenance
 
 
 
 
 
 <ul>
 <li>
 Gather and identify detailed business requirements from various stakeholders and convert them into business analysis outputs to meet business needs. Such as Technical Analysis, Business/Technical Requirements Definition, Functional/Non-Functional Specifications, User Stories, Acceptance Criteria, and Acceptance Test plans,
 </li>
 <li>
 Actively engage with internal and external stakeholders to manage conflicting requests and ensure continuous alignment on priorities,
 </li>
 <li>
 Collaborate with architects, designers, and developers in the definition of technical solutions,
 </li>
 <li>
 Perform and document functional tests, UAT, and regression testing to ensure bug-free software,
 </li>
 <li>
 Manage the product backlog across multiple agile teams for sprint and release planning,
 </li>
 <li>
 As part of the agile team, contributing towards effort estimations,
 </li>
 <li>
 As part of the agile team, being responsible as a single point of contact for supporting the team as a support engineer.
 </li>
 </ul>
 
 
 
 
 
 Product Strategy and Management
 
 
 
 
 
 <ul>
 <li>
 Take the lead on running workshops, gathering requirements to help solve some of the most exciting problems for our clients,
 </li>
 <li>
 Liaise with product owners and industry leaders to drive the product definition,
 </li>
 <li>
 Identify opportunities for innovation and improvement within your area of influence,
 </li>
 <li>
 Research the latest digital trends, best practices, and technologies,
 </li>
 <li>
 Support cross-functional projects focused on high-priority strategic initiatives and accelerated growth,
 </li>
 <li>
 Ability to develop good working relationships, with a commitment to professional and client service excellence.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience Strategy and Service Design
 
 
 
 
 
 <ul>
 <li>
 Ability to execute visual, information, interaction, and service design elements that meet business and customer needs through the entire experience lifecycle,
 </li>
 <li>
 Ability to create personas and document customer journeys/business flows,
 </li>
 <li>
 Ability to create user story mapping, translate UX designs into requirements and user stories.
 </li>
 </ul>
 
 
 
 
 
 What we are looking for
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering (Computer Science, Industrial Engineering, Business Information Systems, or related fields),
 </li>
 <li>
 4-5 years of experience in a commercial, business analyst, or system analyst roles,
 </li>
 <li>
 E-Commerce, Marketing, Sales, After-Sales, and/or Core system implementation experience is preferred.
 </li>
 <li>
 Experience working with project management methodologies (Agile, Scrum, Kanban) and tools (e.g.,SQL, Jira, Confluence),
 </li>
 <li>
 Experience with requirements elicitation techniques (Interviews, questionnaires, user observation, workshops, role-playing, prototypes),
 </li>
 <li>
 Experience imagining, designing, and collaborating on implementing market-leading products across one or more technologies and business sectors,
 </li>
 <li>
 Excellent communication and facilitation skills,
 </li>
 <li>
 Experience with design thinking methodologies.
 </li>
 </ul>
 
 
 
 
 #Deloitte #Deloittedigital
 
</div>

Digital Business Analyst

KPMG India

<div>
 
 
 About KPMG in India
 
 
 
 KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 The
 
 Digital Business Analyst
 
 is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.
 
 
 
 Experience: 5 to 8 years of corporate experience with 4+ years as a Business Analyst
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the BA approach; communicating, driving and managing the business analysis effort for the portfolio/program throughout all phases of the project lifecycle.
 </li>
 <li>
 Able to link technical solutions with business strategy when working with business partners.
 </li>
 <li>
 Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
 </li>
 <li>
 Must have experience as BA in Application development and Implementation projects.
 </li>
 <li>
 Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
 </li>
 <li>
 Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects.
 </li>
 <li>
 Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.
 </li>
 <li>
 Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change based on client needs
 </li>
 <li>
 Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory, or facilitating services for the use of others to achieve results.
 </li>
 <li>
 Not Recommended if Bulk exp in Mainframe/Networking/Infrastructure/ Support/Transition BA only
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Extensive experience in corporate IT experience with IT BA Experience.
 </li>
 <li>
 Experience in data visualizations and reporting for easy consumptions of all the stakeholders
 </li>
 <li>
 Minimum Education or Certification: Bachelor&rsquo;s Degree related to IT (MBA preferred)
 </li>
 <li>
 Knowledge of Business Analysis techniques and tools.
 </li>
 <li>
 Understanding of systems engineering concepts and data/process analysis and modelling.
 </li>
 <li>
 Create functional specifications document, user stories, BRDs and quality assurance plan to ensure smooth workflow
 </li>
 <li>
 Work closely with the Product Owner to manage the product backlog, and own the backlog grooming process
 </li>
 <li>
 Opinions valued by business interface and plays a prominent role in business partner meetings
 </li>
 <li>
 Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions
 </li>
 <li>
 Able to act as a focal point for a specialized area (technical or business); able to lead teams while managing multiple competing priorities
 </li>
 <li>
 Demonstrates a concern and aptitude for considering the user&rsquo;s perspective in IT development. and has a deep understanding of user aspects of interactive systems
 </li>
 <li>
 Has a comprehensive understanding of business process improvement, benefit and risk management
 </li>
 <li>
 Has a comprehensive knowledge of the technical specialism of IT Business Analysis. Takes a systematic and analytical approach to problem solving and pays close attention to detail
 </li>
 <li>
 Ability to take a systematic and analytical approach to problem solving and pay close attention to detail
 </li>
 <li>
 Agile project experience
 </li>
 <li>
 Agile certifications preferred (not mandatory)
 </li>
 <li>
 Experience analyzing the alignment between business requirements and system capabilities
 </li>
 <li>
 Strong interpersonal and influencing skills
 </li>
 <li>
 Impeccable English proficiency for leading discussions with seniors &amp; stakeholders abroad
 </li>
 </ul>
 
 
 
 
 
 Equal employment opportunity information
 
 
 
 KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
 
</div>

Digital Strategy- Business Analyst

TAT IT Technolgies

<div>
 
 We have an urgent requirement for Digital Analyst--in Insurance Domain , for our client in Dubai
 
 
 
 At our multinational customer, we&rsquo;re passionate about helping achieve their ultimate potential. Our customers are curious and action-oriented,
 
 
 always striving to improve themselves and those around them. We&rsquo;re active listeners working to ensure understanding and problem solvers developing innovative solutions.
 
 
 If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
 
 
 
 Purpose of the role
 
 
 
 As a Digital Analyst, you will act as a bridge between an organization's business needs and its digital capabilities, facilitating communication and enabling improvements in
 
 
 business processes and systems. You will be responsible for collaborating with the product owner and business to support, ideate, design, prototype, and implement end
 
 
 to-end solutions that address real, unmet needs and challenges.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Research and analyze market trends, emerging technologies, and competitive landscape to identify opportunities for digital innovation.
 </li>
 <li>
 Tailor and implement specific initiatives to drive adoption and enable the digital transformation of the organization.
 </li>
 <li>
 Embed digital tools across the organization to resolve pain points &amp; capitalize on digital transformation opportunities of the services.
 </li>
 <li>
 Support transformation programs with a focus on client experience, business process and data, leveraging the transformative power of digital technology to deliver customer value and business improvements.
 </li>
 <li>
 Work with cross-functional teams to conceptualize, develop, and launch innovative digital products, services, and solutions.
 </li>
 <li>
 Conduct thorough analysis of existing practices, processes, and systems to identify areas for improvement.
 </li>
 <li>
 Collaborate with stakeholders to gather and document business requirements for digital initiatives
 </li>
 <li>
 Develop comprehensive test plans and test cases for policy servicing features. Participate in test case execution, providing subject matter expertise and ensuring that test cases align with business requirements.
 </li>
 <li>
 Drive the adoption of agile methodologies and best practices to accelerate digital innovation delivery.
 </li>
 <li>
 Collaborate with business units and support with ML and Analytics use case roll outs for different businesses in various offices enabling data-driven decision
 
 
 </li>
 </ul>
 making.
 
 
 <ul>
 <li>
 Monitor, evaluate, and communicate the progress and the performance of digital innovation initiatives against defined KPIs and make recommendations for continuous improvement.
 </li>
 <li>
 Identify, report, and track defects, working closely with the development team to
 
 
 </li>
 </ul>
 ensure timely resolution.
 
 
 
 Experience
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Academic background in Operations/ Engineering/ Technology
 </li>
 <li>
 At least 5 years of experience in digital analytics, project coordination, or a related role.
 </li>
 <li>
 Understanding of digital product development processes.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Project or program management
 </li>
 <li>
 Knowledge and experience working with Python, Java, and SQL.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Experience working within an agile development environment.
 </li>
 <li>
 Strong analytical skills and proficiency with analytics tools (e.g., Google Analytics, Adobe Analytics).
 </li>
 <li>
 Proficiency in project management tools (JIRA, Confluence, MS Project, other planning tools).
 </li>
 <li>
 Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
 
 
 </li>
 </ul>
 Skills: digital,insurance,"digital analyst"
</div>

Digital Analyst--in Insurance Domain

<div>
 
 Summary
 
 
 
 
 Position Summary
 
 
 
 
 Product Analyst - Deloitte Support Services India Private Limited
 
 
 
 Deloitte Global seeks a Product Analyst with experience in digital marketing and digital products to assist with a long-term project. The Product Analyst will work with a global team on a major global initiative to plan and monitor business activities during the project. This is an exciting opportunity to be a key influencer in shaping Deloitte Global&rsquo;s digital marketing agenda and priorities, along with leading the delivery of a cutting-edge and market-leading approach across the Deloitte network.
 
 
 The Product Analyst will be aligned to support the Digital Channels &amp; Ecosystems Strategy team within the Global Brand.
 
 
 
 Work you will do:
 
 
 
 <ul>
 <li>
 Support the Digital Experience Product Manager &amp; Leads in identifying, documenting and tracking stakeholder priorities and enhancement requests
 </li>
 <li>
 Collaborate with technology business analysts to review requirements for new features and functionalities
 </li>
 <li>
 Support the product manager in coordinating user acceptance testing activities in support of Digital channel product releases
 </li>
 <li>
 Test drive new features and functionalities and report feedback to the technology team
 </li>
 <li>
 Support the creation of documentation and training materials as needed
 </li>
 <li>
 Perform site audits as requested by Digital Engagement Manager for adherence to digital strategies
 </li>
 <li>
 Manage product administrative duties like user access control, program team site, gather and report statuses to program leaders
 </li>
 <li>
 Support program relationships with local country marketing teams as identified by the program leadership
 </li>
 <li>
 Perform tasks as assigned by Product Managers related to digital marketing products, including the Deloitte.com website
 </li>
 <li>
 Respond proactively to both business and project issues and escalates appropriately.
 </li>
 <li>
 Post on knowledge sharing and team collaboration sites
 </li>
 <li>
 Share best practices internally/externally
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree: Advanced degree preferred
 </li>
 <li>
 experience preferred
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Strong communications skills - excellent writing and editing skills, with confident presentation skills
 </li>
 <li>
 Strong executive presence
 </li>
 <li>
 Strong product management, project management, time management, and organizational skills
 </li>
 <li>
 Strong research and analytical skills; confidence in providing insights and recommendations
 </li>
 <li>
 Demonstrated ability to quickly learn new products and technologies
 </li>
 <li>
 Advanced Microsoft Office skills &ndash; particularly in PowerPoint and Excel &ndash; with the ability to create high quality and impactful deliverables
 
 
 </li>
 </ul>
 
 Our purpose
 
 
 
 Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
 
 
 
 Our people and culture
 
 
 
 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
 
 
 
 Professional development
 
 
 
 At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
 
 
 
 Benefits To Help You Thrive
 
 
 
 At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
 
 
 
 Recruiting tips
 
 
 
 From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
 
 
 Requisition code: 310017
</div>

Analyst DDAI Global Brand - Hyderabad

Confiz

<div>We are seeking a Technical Business Analyst with over 4 years of professional experience to work on digital platforms, specializing in web and mobile applications. This role requires to be onsite 5 days a week
Responsibilities:
<ul><li>Gather, analyze, and document business requirements for web and app projects.</li>
<li>Collaborate with cross-functional teams including developers, designers, and QA to ensure project alignment.</li>
<li>Develop technical and functional documentation such as SRS (Software Requirements Specifications) and FSDs (Functional Specification Documents).</li>
<li>Engage with stakeholders to understand needs, manage expectations, and ensure successful delivery.</li>
<li>Translate business needs into functional specifications and user stories.</li>
<li>Support UAT and ensure solutions meet business objectives.</li>
</ul>
Requirements:
<ul><li>Minimum 4 years of experience as a Business Analyst, preferably in digital/web/app environments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Proven track record of working effectively in a team-oriented environment.</li>
<li>Familiarity with Agile/Scrum methodologies is a plus.</li>
<li>Experience with working with JIRA</li>
</ul>
We have a global team of amazing individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
To know more about Confiz Limited, visit https://www.linkedin.com/company/confiz/</div>

Technical Business Analyst

AES Corporation

<div>Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.
The Senior Analyst &ndash; Digital/Commercial Relationship will serve as a key liaison between the AES Clean Energy Digital Team and the Commercial Team, supporting the Digital/Commercial Business Relationship Manager (BRM). This role is responsible for capturing, analyzing, and prioritizing digital demands from commercial stakeholders, with a strong focus on enabling growth, efficiency, and innovation in the energy markets sector.
The Analyst will be instrumental in advising AES CE Commercial stakeholders, shaping high-level digital requirements, building initial business cases, and ensuring that digital initiatives align with global corporate guidelines. This role will also work hands-on with systems such as Salesforce, Allegro, and other energy market platforms, ensuring optimal use and integration to support commercial goals. 
Key Responsibilities<ul><li>
Commercial Partnership &amp; Demand Management<ul><li>
Conduct workshops with the commercial team to deeply understand business needs, market dynamics, and operational challenges.</li><li>
Serve as the voice of the commercial customer within the digital organization, ensuring their priorities are understood and addressed.</li><li>
Translate business requirements into high-level digital solutions, aligned with AES Clean Energy&rsquo;s strategic objectives.</li></ul></li><li>
Digital Solution Development &amp; Delivery<ul><li>
Develop business cases, solution roadmaps, and proof-of-concept pilots for new technologies.</li><li>
Identify and evaluate market solutions, leveraging tools like Salesforce and Allegro to enhance commercial workflows and decision-making.</li><li>
Ensure energy market system enhancements meet business expectations and regulatory requirements.</li></ul></li><li>
Project &amp; Agile Delivery Management<ul><li>
Apply Agile methodologies to plan, execute, and deliver digital initiatives, working closely with cross-functional teams.</li><li>
Collaborate with corporate IT and external vendors to implement, test, and roll out new platforms or features.</li><li>
Drive continuous improvement through feedback loops, retrospectives, and performance reviews.</li></ul></li><li>
Training, Adoption &amp; Support<ul><li>
Provide training to commercial teams to enhance adoption of technology and foster a digital-first mindset.</li></ul></li><li>
Troubleshoot system issues and coordinate resolutions with technical teams.</li><li>
Monitor and ensure the quality of digital services delivered to the Commercial team.</li></ul> 
Required Skills &amp; Experience<ul><li>
Industry Knowledge:<ul><li>
Strong understanding of energy markets, commercial operations, and trading/scheduling processes.</li><li>
Experience with Salesforce CRM and Allegro ETRM platforms, with the ability to advise on best practices and enhancements.</li></ul></li><li>
Technical &amp; Project Skills:<ul><li>
Familiarity with Agile/Scrum methodology for delivering digital projects.</li><li>
Experience developing business cases, project roadmaps, and proof-of-concept evaluations.</li><li>
Strong troubleshooting skills and ability to liaise between business and technical stakeholders.</li></ul></li><li>
Interpersonal &amp; Strategic Skills:<ul><li>
Ability to build credibility and trust with commercial leaders.</li><li>
Strong communication and presentation skills, able to convey technical concepts in business terms.</li><li>
Skilled in conflict resolution, stakeholder alignment, and collaborative problem-solving.</li><li>
Ability to balance strategic thinking with hands-on execution.</li></ul></li></ul> 
This is a hybrid role based in Houston, Texas, requiring close collaboration with both on-site commercial teams and corporate/global digital teams. The Analyst will be a key enabler of commercial growth through digital innovation, ensuring AES Clean Energy remains competitive in the evolving energy marketplace.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.</div>

Senior Analyst – Digital/Commercial Relationship

Target

<div>Sr. Analyst Digital Experience Support
About This Opportunity
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It&rsquo;s how we care, grow, and win together.
A role on the Digital Operations &amp; Guest Experience Team is an opportunity to make sure that Target always delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey. The Digital Experience Support team offers round-the-clock issue triage and resolution while conducting defect and incident management for technical teams and sharing feedback and learnings with business teams
About the job:
As a Sr. Analyst on the Digital Experience Support team you will leverage your operational and digital expertise to triage and facilitate resolution of technical and process issues within the digital guest experience, monitor digital order pipelines, recover from guest impacting issues, execute operational support, and drive continuous improvements to the guest experience. As a Senior Analyst you&rsquo;ll provide efficient execution of Target&rsquo;s Digital business processes to maximize revenue, profitability, and guest conversion rates while ensuring a superior guest experience. This role ensures the vitality of the digital guest experience by supporting the related business processes and technology.
Job Responsibilities:<ul><li>
Serve as the liaison between various business and technology teams (across geographies) to triage and facilitate resolution of technical and process issues</li><li>
Develop and maintain internal and external relationships and collaborate with key partners to analyze and resolve issues &ndash; i.e. defect resolution with product teams</li><li>
Independently identify and analyze issue trends and build business cases to influence long term solutions that prevent issues from reoccurring</li><li>
Monitor High velocity item sale alerts and follow up with Business (Buyers, Pricing &amp; Promo, Technology teams) to perform emergency changes with item, promotion, pricing or guest orders (removing items from the site, cancel orders, etc.)</li><li>
Support all aspects of a business process(es) including identifying process improvements and driving enhancements, designing new processes, developing performance measures, proving SME support (internal and external to team) and executing existing processes</li><li>
Act as a subject matter expert for cross-functional projects, provide strategic leadership in discussions and/or with initiatives, and operationalize group strategies and tactics</li><li>
Partner with business and support teams to make critical business and guest impacting decisions related to promo issues, order cancellations, guest recoveries, and guest communication</li><li>
Create, modify, and oversee monitoring and reporting needs and analyze data</li><li>
Perform Lead on Duty (LOD) responsibilities including daily health metric reporting, escalated issue management, and leadership communication</li><li>
Engage with various product, engineering and business teams to identify opportunities to enhance the Guest experience and reduce guest facing fracture points</li></ul>
Reporting/ Working Relationships
Reports to Sr. Manager DES. Works closely with all Digital Business, Product and engineering teams
About you:<ul><li>
Four year college degree</li><li>
5-7 years total experience with some digital/e-commerce experience/background</li><li>
Excellent analytical, critical thinking, &amp; problem solving skills</li><li>
Ability to make complex ideas simple to understand.</li><li>
Good organizational, prioritization, and problem solving skills, and ability to multi-task</li><li>
Excellent communication skills, in both large and small group presentations.</li><li>
Proficiency with Microsoft Office and other MS Applications, including excellent Microsoft Access, excellent Microsoft Excel skills, and Strong Microsoft PowerPoint skills</li><li>
Ability to work weekends and be on-call (on rotation)</li><li>
Experience with SQL and visualization applications is an added advantage</li></ul></div>

Sr Analyst Dig Exp Support

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