digital experience manager

Neat

<div>Location: Offsite continental US.
The Opportunity
As the Partner Digital Experience Manager, you will own and optimize Neat&rsquo;s digital presence across our Americas partner ecosystem. Your mission is to ensure that wherever customers encounter Neat online &mdash; distributor marketplaces, DMRs, national integrators, or e-commerce platforms &mdash; the experience is accurate, consistent, compliant, and optimized for conversion.
You will bridge internal marketing strategy with the digital execution reality of our partners, building the infrastructure and governance required to scale our channel growth.
This role combines content syndication, digital compliance, performance optimization, and co-marketing investment oversight.
Key Responsibilities
Content Syndication &amp; Data Integrity<ul><li>
Manage and optimize Neat&rsquo;s presence across 1WorldSync and other GDSN/PIM platforms.</li><li>
Ensure partners have access to accurate, high-quality product content including imagery, technical specifications, comparison charts, certifications, and messaging.</li><li>
Establish governance for product data updates, SKU mapping, and version control.</li><li>
Maintain high digital content accuracy across priority partners.</li></ul>
Partner Digital Audits &amp; Optimization<ul><li>
Conduct ongoing audits of partner websites to ensure correct imagery, pricing alignment, packaging, positioning, and messaging.</li><li>
Develop a structured Digital Quality Scorecard across top partners.</li><li>
Identify gaps and drive corrective action with partner digital teams.</li><li>
Recommend improvements to product detail pages (PDPs), category placement, and merchandising strategy.</li></ul>
Digital Co-Marketing &amp; Online Programs<ul><li>
Manage execution of retailer media and partner online marketing programs.</li><li>
Allocate co-op/MDF budgets based on measurable performance criteria (traffic, conversion, search rank, competitive displacement).</li><li>
Track ROI and provide structured reporting on digital investments.</li><li>
Shift digital spend from passive placement to performance-driven outcomes.</li></ul>
Search &amp; Discoverability<ul><li>
Partner with internal marketing and external partner teams to improve SEO and on-site search visibility.</li><li>
Ensure Neat products are optimized for priority keywords across collaboration, Teams Rooms, Zoom Rooms, and AV search categories.</li><li>
Support long-tail partners with digital content kits to improve discoverability and consistency.</li></ul>
Brand Protection &amp; MAP Governance<ul><li>
Monitor digital channels for MAP compliance using appropriate monitoring tools.</li><li>
Serve as point of contact for resolving pricing violations in coordination with Channel and Distribution leadership.</li><li>
Protect premium brand positioning across all digital storefronts.</li></ul>
Cross-Functional Alignment<ul><li>
Work closely with Product Marketing, Channel Sales, Distribution, and Global Marketing to ensure digital readiness for launches, promotions, and pricing updates.</li><li>
Support Americas partner tier strategy with scalable digital enablement tools and templates.</li></ul>
Your Experience<ul><li>
5+ years experience in Channel Marketing, E-commerce, Digital Commerce, or Partner Marketing.</li><li>
Experience working with content syndication platforms such as 1WorldSync or similar.</li><li>
Familiarity with MAP monitoring tools (e.g., TrackStreet, PriceSpider).</li><li>
Strong understanding of B2B e-commerce, distributor marketplaces, and AV/technology ecosystems preferred.</li><li>
Analytical mindset with ability to tie digital activity to performance outcomes.</li><li>
Strong communication and partner-facing skills.</li></ul>
Compensation &amp; Benefits
Pay Range: $130,000 &ndash; $150,000 per year. Actual compensation will be determined based on factors such as the candidate&rsquo;s relevant experience, skills, and internal equity. This position is eligible for our comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and an unlimited PTO policy.
Why Join Neat?
At Neat, you&rsquo;ll be part of a passionate team shaping the future of video collaboration. You&rsquo;ll have the unique opportunity to represent our brand directly to global audiences and play a key role in how customers experience Neat.
We&rsquo;re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top-notch team of diverse talents. You&rsquo;ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future.
Our Company
Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like &quot;in-office&quot; and &quot;remote&quot; will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, Google Meet, and a range of compelling business apps.
We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.</div>

Partner Digital Experience Manager - Remote US

<div>Job Description 
WHAT YOU&rsquo;LL DO
As a Digital Experience Lead, you will contribute to commercial performance by using sales, customer and market insights to optimise the customer and employee experience in store and across digital touchpoints. You will ensure relevance and impact throughout the customer journey, enabling continuous improvements that strengthen experience outcomes and business performance within your Sales Market through close cross‑functional collaboration. In this role, you will be responsible for the Sales Market T&uuml;rkiye, consisting of T&uuml;rkiye, Kazakhstan and Georgia.
You will:<ul><li>
Translate QCP into a daily digital execution and site activity plan across customer groups, including content publishing (e.g. start page, navigation).</li><li>
Optimize overall digital performance in line with QCP and Global guidelines.</li><li>
Secure full‑funnel optimization of the holistic digital customer experience on .com and app.</li><li>
Plan and drive analysis of sales performance, web analytics, user behavior and A/B testing to generate hypotheses and identify actions that improve digital sales, profitability, brand perception and customer lifetime value.</li><li>
Review test results and conclusions, and share learnings with Sales Market teams and Global functions to continuously optimize the digital experience and customer journey, and to inform the Global development roadmap.</li><li>
Continually monitor and optimize delivery, payment and return options, including fees, to drive overall digital profit growth.</li><li>
Drive implementation of post‑purchase strategies, new capabilities and roll‑outs in the Sales Market.</li><li>
Manage interaction with Customer Support, ensuring alignment and smooth execution.</li><li>
Raise and follow up incidents with Global teams and Business Tech.</li><li>
Plan digital execution together with the Commercial Manager and Commercial Lead.</li><li>
Guide and support E‑commerce Leads based on the executional plan.</li><li>
Leverage the Commercial Business Analyst for insights, analysis and testing to support decision‑making.</li></ul>
WHO YOU&rsquo;LL WORK WITH
As a Digital Experience Lead, you will work closely with Commercial, E‑commerce, Marketing, Customer Support and Tech teams within the Sales Market. You will collaborate daily with the Commercial Manager, Commercial Lead, E‑commerce Leads and Commercial Business Analyst, ensuring that insights, priorities and execution are aligned. You will also work in close partnership with Global functions, contributing local insights and supporting continuous improvement and development initiatives.
WHO YOU ARE
We are looking for people with&hellip;<ul><li>
3&ndash;4+ years&rsquo; experience in eCommerce, preferably in fashion</li><li>
Experience within ecommerce with understanding of the total digital ecosystem and its synergies</li><li>
Experience leading cross-functional collaboration and influencing without formal authority</li><li>
Deep understanding of digital channel and commercial implications</li><li>
Leadership capabilities including effective communication skills, the ability to influence, and the drive to see through opportunities</li><li>
Excellent communication skills, fluent in English</li></ul>
And people who are&hellip;<ul><li>
Customer‑centric and commercially driven.</li><li>
Strong in analysis, planning and communication.</li><li>
Proactive, responsible and comfortable taking ownership.</li><li>
Motivated by continuous improvement, learning and development.</li></ul>
WHO WE ARE
H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU&rsquo;LL LOVE WORKING HERE
 
At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
More specifically, we offer:<ul><li>
25% Staff discount on all our H&amp;M Group brands, both in stores and online (H&amp;M, COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories and ARKET).</li><li>
H&amp;M Incentive Program &ndash; HIP. Learn more about the program here.</li><li>
Private medical and health insurance</li><li>
Meal Allowance</li><li>
Transportation Allowance</li><li>
Baby gift card</li><li>
Additional vacation days (Marriage, Paternal, Bereavement)</li><li>
Paid Casual Leave</li><li>
Birthday Leave (Subject to 1 year of service)</li><li>
Long service reward at 10,15 &amp; 20 years anniversary</li><li>
Endless career opportunities</li></ul>
JOIN US
Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
This is a full-time role based on a local contract in İstanbul. The Digital Experience Lead reports to Commercial Manager.
If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than 10 May 2026. Due to data privacy policies, we only accept applications via our career page.
Take the next step in your career with us. The journey starts here.
*we are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.</div>

Digital Experience Lead

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Officer, Digital Onboarding (Part-Time) to join our team in Abu Dhabi, United Arab Emirates. This role offers an exciting opportunity to contribute to our digital transformation efforts and enhance our customer onboarding experience.
 
 
 <ul>
 <li>
 Facilitate the digital onboarding process for new customers, ensuring a smooth and efficient experience
 </li>
 <li>
 Utilize digital onboarding platforms and CRM systems to manage customer information and documentation
 </li>
 <li>
 Provide excellent customer service, addressing inquiries and resolving issues related to the onboarding process
 </li>
 <li>
 Collaborate with cross-functional teams to streamline and improve digital onboarding procedures
 </li>
 <li>
 Ensure compliance with UAE banking regulations and internal policies throughout the onboarding process
 </li>
 <li>
 Maintain accurate records and generate reports on onboarding metrics
 </li>
 <li>
 Identify opportunities for process improvement and contribute to the development of new digital onboarding solutions
 </li>
 <li>
 Participate in training sessions to stay updated on the latest digital onboarding technologies and best practices
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English and Arabic
 </li>
 <li>
 Proven ability to manage time effectively and handle multiple tasks in a part-time capacity
 </li>
 <li>
 Customer-oriented mindset with a commitment to providing exceptional service
 </li>
 <li>
 Basic IT skills and ability to quickly adapt to new technologies
 </li>
 </ul>
</div>

Officer, Digital Onboarding(Part-Time) - Emiratized Role

Ulta Beauty

<div>
 
 Overview
 
 
 
 
 Experience
 
 the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our Marketing team is applying the latest technologies to personalize the buying experience of true beauty enthusiasts&mdash;in ways that surprise and delight. Building love and loyalty, one communication, one experience, one brilliant idea at a time. We represent the perfect blend of strategy and creativity. Of tactics and analytics. To make Ulta Beauty a brand guests will advocate for. Growing share of heart. Delivering with disciplined consistency. Whether
 
 your deepest passion
 
 is for design or content, strategy or data, or some combination of all things marketing, Ulta Beauty will provide significant latitude to explore your talents and passions, with opportunities to stretch and deepen, to grow and build. Truly, the possibilities are beautiful.
 
 
 
 THE IMPACT YOU CAN HAVE
 
 
 
 The Manager, Digital Design (Site &amp; Digital Experiences) leads the execution and evolution of Ulta Beauty&rsquo;s owned digital experiences, ensuring high‑quality, accessible and brand‑forward creative across key site placements. This role partners closely with Ecommerce &amp; Digital, IT, Customer &amp; Growth Marketing, Integrated Marketing and OneCreative to bring campaigns, events, buying guides and evergreen experiences to life through scalable components and thoughtful storytelling.
 
 
 This leader balances day‑to‑day delivery with platform thinking&mdash;continually improving how we build, govern and scale content experiences across ulta.com and the app.
 
 
 The Manager, Digital Design (Site &amp; Digital Experiences) will manage a team of 5 designers.
 
 
 
 YOU'LL ACCOMPLISH THESE GOALS BY:
 
 
 
 <ul>
 <li>
 Leads a team of designers; foster strong partnership, accountability and trust across a fast‑moving, cross‑functional environment. Lead, coach and develop team members.
 </li>
 <li>
 Own end‑to‑end creative execution of site experiences tied to marketing and merchandising priorities, including: Buying guides, Event pages, Weekly site placements, Marketing and campaign landing pages
 </li>
 <li>
 Ensure experiences ladder back to storytelling priorities and brand goals while remaining visually elevated and on brand.
 </li>
 <li>
 Partner with IT and Ecommerce&amp;Digital to define, evolve and operationalize site components, testing and layout of new pages
 </li>
 <li>
 Serve as the content experience voice in component planning &mdash; advocating for usability, storytelling, and creative consistency.
 </li>
 <li>
 Champion AI-driven automation and personalization initiatives while fostering creative innovation in how content and experiences are designed, tested, and delivered on-site.
 </li>
 <li>
 Lead ADA compliance across creative site experiences, ensuring accessibility standards are embedded into design reviews, content modeling, component usage
 </li>
 <li>
 Partner with Creative Operations on processes, templates and review timelines
 </li>
 <li>
 Document and socialize best practices for building site experiences efficiently and consistently.
 </li>
 <li>
 Inspire and motivate designers to be innovatively progressive through storytelling, typography, photo styling and creative exploration along with the use of data to evolve the brand and guest experience
 </li>
 <li>
 Partners and aligns with the Creative Managers, to create greater efficiencies in process and collaboration across the different pillars on the Creative Team
 
 
 </li>
 </ul>
 
 The Essentials Of Success
 
 
 
 <ul>
 <li>
 Proven leader and motivator of design professionals
 </li>
 <li>
 2 years People Leadership or Strong Team‑Lead Experience
 </li>
 <li>
 6&ndash;10 years of experience in digital creative design, site content, UX or digital production
 </li>
 <li>
 Phenomenal portfolio of work, preferably with experience working in an e-commerce business
 </li>
 <li>
 Strong understanding of Content management systems, Component‑based site architecture, ADA and accessibility best practices
 </li>
 <li>
 Elegant graphic, typography and web design skills
 </li>
 <li>
 Proven experience leading large‑scale site experiences in a complex, cross‑functional environment
 </li>
 <li>
 Experience partnering closely with IT / Product / UX teams
 </li>
 <li>
 Strong operational mindset paired with high creative standards
 </li>
 <li>
 Ability to lead through ambiguity and evolving priorities
 </li>
 <li>
 Retail, commerce, or consumer brand experience strongly preferred
 </li>
 <li>
 High level of proficiency with the following programs &amp; languages: Figma, Adobe Creative Suite, HTML/CSS
 </li>
 <li>
 Bachelors Degree in Graphic Design, Media Arts or similar
 </li>
 <li>
 A passion for Ulta Beauty, its products, and its guests is a requirement
 
 
 </li>
 </ul>
 The pay range for this position is $88,200.00 - $128,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company&rsquo;s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
 
 
 
 About
 
 
 
 At
 
 Ulta Beauty
 
 (NASDAQ: ULTA),
 
 
 the possibilities are beautiful
 
 
 . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty&rsquo;s own private label. Ulta Beauty also offers a full-service salon in every store featuring&mdash;hair, skin, brow, and make-up services.
 
 
 
 We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
 
 
 
</div>

Manager Digital Design

Staples

<div>Staples is business to business. You&rsquo;re what binds us together. 
Our eCommerce team is dedicated to showcasing Staples&rsquo; value proposition and delivering seamless, innovative digital experiences to our customers. Utilizing cutting-edge strategies across SEO, paid search, display affiliates, and social media, we continually attract and convert website visitors. We ensure our mobile and desktop platforms are intuitive and engaging, while nurturing a collaborative, forward-thinking environment that partners with sales, merchandising, finance, logistics, and technology teams to drive success and continuous innovation. 
The Associate Manager, Digital Experience, is a key member of the Staples eCommerce team, responsible for delivering exceptional site experiences that engage customers and drive business growth. This role blends expertise in digital platform management, customer journey optimization, and cross-functional collaboration to elevate our digital presence. If you are passionate about shaping the future of eCommerce and thrive in a dynamic, innovation-driven environment, this is your opportunity to make a significant impact. 
What you&rsquo;ll be doing:<ul><li>
Overseeing and executing digital experience initiatives across mobile, desktop, and app platforms, aligning strategies with overall business objectives.</li><li>
Leading projects focused on site enhancements, feature updates, and optimization efforts using data-driven insights.</li><li>
Collaborating closely with marketing, sales, technology, and product teams to craft seamless, customer-focused digital experiences.</li><li>
Coordinating A/B testing, user feedback collection, and data analysis to drive continuous improvements and innovation.</li><li>
Solid foundation in UX/UI principles with the responsibility of collaborating with design teams.</li><li>
Staying ahead of digital trends and technologies to ensure Staples remains a leader in eCommerce innovation.</li><li>
Mentoring and guiding team members, fostering a culture of creativity, experimentation, and continuous improvement.</li><li>
Regularly communicating with stakeholders, including senior management, to align strategies and share progress.</li></ul> 
What you bring to the table:<ul><li>
Exceptional problem-solving skills and a proactive approach to identifying and resolving challenges.</li><li>
High-level communication and interpersonal skills, enabling you to navigate complex organizational structures and present technical information to non-technical audiences.</li><li>
Ability to manage multiple priorities and lead projects under tight deadlines while achieving impactful results.</li></ul> 
What&rsquo;s needed &ndash; Basic Qualifications:<ul><li>
Bachelor&rsquo;s degree in Digital Marketing, Business Administration, Information Technology, or a related field or equivalent work experience.</li><li>
5 or more years of experience in digital marketing, eCommerce, or a similar field, with a proven track record of managing digital platforms and enhancing customer experience.</li><li>
In-depth expertise with digital analytics platforms (e.g. Adobe Analytics, Google Analytics), including data interpretation, segmentation, and funnel analysis.</li><li>
Demonstrated project management skills, preferably with Agile methodologies and tools like JIRA or Monday.com.</li><li>
Comprehensive knowledge of the digital marketing ecosystem (e.g. SEO, SEM, PPC, email marketing, content strategy, and social media engagement.</li><li>
Proficiency with CMS and digital marketing tools to enhance website functionality and engagement (e.g. Bloomreach).</li><li>
Experience coordinating and analyzing A/B tests, usability tests, and conversion optimization strategies.</li><li>
Proven ability to work cross-functionally to deliver digital enhancements aligned with business goals.</li><li>
Skilled at managing multiple stakeholder expectations and delivering projects on time and within budget.</li></ul> 
What&rsquo;s needed &ndash; Preferred Qualifications:<ul><li>
Proficient in advanced analytics and reporting tools, such as Tableau or Microsoft Power BI, for robust data visualization and strategic decision support.</li><li>
Advanced certifications such as PMP, Certified ScrumMaster, or Google Analytics Certified Professional.</li><li>
Experience in UX/UI design, including wireframes, prototypes, and specifications using tools like Sketch, Adobe XD, or Figma.</li><li>
Practical application of data science techniques&mdash;predictive analytics and machine learning&mdash;for customer insights and personalization.</li><li>
Expertise in advanced SEO strategies and tools, optimizing large-scale eCommerce sites for search engines.</li><li>
Background in content strategy and development, guiding SEO-friendly, engaging, and customer-centric content creation.</li><li>
Experience with CRM platforms (e.g., Salesforce, HubSpot) for segmentation, lifecycle marketing, and personalized campaigns.</li></ul> 
We Offer: 
<ul><li>
Inclusive culture with associate-led Business Resource Groups</li><li>
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</li><li>
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</li></ul> 
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. 
#LI-DN1</div>

Associate Manager Digital Experience

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 
 Title And Summary
 
 
 
 
 Manager, Digital Customer Success
 
 
 
 Overview
 
 
 
 Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
 Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success Center of Excellence team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
 
 
 This team works collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and improvement of the Mastercard ecosystem.
 
 
 The Director, Digital Customer Success is responsible for executing and optimizing Mastercard&rsquo;s digital-led customer success model, ensuring customers achieve measurable outcomes at scale through thoughtfully designed one-to-many customer experiences.
 
 
 This role focuses on operationalizing digital customer journeys across onboarding, adoption, value realization, retention, expansion readiness, and advocacy, leveraging technology, analytics, and targeted human engagement in partnership with global and regional Customer Success teams as well as cross-functional stakeholders.
 
 
 <ul>
 <li>
 Execute and continuously improve digital customer success journeys aligned to the global CS strategy
 </li>
 <li>
 Operationalize lifecycle programs across onboarding, adoption, value realization, retention, and advocacy
 </li>
 <li>
 Ensure journeys are scalable, outcome driven, and supported by data and automation
 </li>
 <li>
 Translate Digital CS strategy into repeatable programs, playbooks, and assets with clear measurement of the outcomes via easy-to-consume reporting
 </li>
 <li>
 Partner with Product, Enablement, Analytics, and Technology teams to deliver effective digital motions
 </li>
 <li>
 Support regional CS teams with guidance, tooling, and best practices for consistent execution
 </li>
 <li>
 Act as a key execution partner between the CS COE and regional CS teams
 </li>
 <li>
 Support change adoption of digital customer success motions across stakeholders
 </li>
 <li>
 Contribute customer insights to improve products, processes, and overall customer experience
 </li>
 <li>
 Leads digital CS initiatives, programs, or pods via virtual teaming
 </li>
 <li>
 Influences outcomes through collaboration and program leadership rather than enterprise wide ownership
 </li>
 <li>
 Serves as a role model for digital first, datadriven customer success execution
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Demonstrated experience leading Digital, Scaled, or Programmatic Customer Success initiatives within complex technology, data, payments, or services driven environments
 </li>
 <li>
 Customer centric operator with a strong track record of driving adoption, engagement, and value realization through scalable, digital first customer success motions
 </li>
 <li>
 Proven success leading initiatives, programs, or pods, and supporting teams through change by promoting digital first ways of working, operational discipline, and a focus on customer outcomes
 </li>
 <li>
 Execution oriented mindset with the ability to translate customer success strategy into repeatable programs, journeys, and playbooks that deliver measurable outcomes at scale
 </li>
 <li>
 Deep understanding of Customer Success platforms (Gainsight experience preferred), CRM systems, marketing automation tools, product analytics, and how they integrate to support scale across large customer portfolios
 </li>
 <li>
 Highly analytical and data driven, using customer insights, usage data, and performance metrics to continuously optimize customer experiences and improve results
 </li>
 <li>
 Effective collaborator and influencer, able to partner closely with regional Customer Success teams, Product, Enablement, Analytics, Technology, and Sales to drive alignment and consistent execution
 </li>
 <li>
 Deep understanding of the end-to-end customer lifecycle and underlying business objectives, ensuring digital CS efforts support retention, renewal readiness, and long term growth
 </li>
 <li>
 Motivated by impact and energized by building scalable solutions that help customers realize value from Mastercard&rsquo;s products and services
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Manager, Digital Customer Success

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Digital Customer Success
Overview
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. 
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success Center of Excellence team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. 
This team works collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and improvement of the Mastercard ecosystem. 
 
Responsibilities 
The Director, Digital Customer Success is responsible for executing and optimizing Mastercard&rsquo;s digital-led customer success model, ensuring customers achieve measurable outcomes at scale through thoughtfully designed one-to-many customer experiences. 
This role focuses on operationalizing digital customer journeys across onboarding, adoption, value realization, retention, expansion readiness, and advocacy, leveraging technology, analytics, and targeted human engagement in partnership with global and regional Customer Success teams as well as cross-functional stakeholders. 
<ul><li>Execute and continuously improve digital customer success journeys aligned to the global CS strategy</li><li>Operationalize lifecycle programs across onboarding, adoption, value realization, retention, and advocacy</li><li>Ensure journeys are scalable, outcome driven, and supported by data and automation</li><li>Translate Digital CS strategy into repeatable programs, playbooks, and assets with clear measurement of the outcomes via easy-to-consume reporting</li><li>Partner with Product, Enablement, Analytics, and Technology teams to deliver effective digital motions</li><li>Support regional CS teams with guidance, tooling, and best practices for consistent execution</li><li>Act as a key execution partner between the CS COE and regional CS teams</li><li>Support change adoption of digital customer success motions across stakeholders</li><li>Contribute customer insights to improve products, processes, and overall customer experience</li><li>Leads digital CS initiatives, programs, or pods via virtual teaming</li><li>Influences outcomes through collaboration and program leadership rather than enterprise wide ownership</li><li>Serves as a role model for digital first, datadriven customer success execution</li></ul> 
All About You 
<ul><li>Demonstrated experience leading Digital, Scaled, or Programmatic Customer Success initiatives within complex technology, data, payments, or services driven environments</li><li>Customer centric operator with a strong track record of driving adoption, engagement, and value realization through scalable, digital first customer success motions</li><li>Proven success leading initiatives, programs, or pods, and supporting teams through change by promoting digital first ways of working, operational discipline, and a focus on customer outcomes</li><li>Execution oriented mindset with the ability to translate customer success strategy into repeatable programs, journeys, and playbooks that deliver measurable outcomes at scale</li><li>Deep understanding of Customer Success platforms (Gainsight experience preferred), CRM systems, marketing automation tools, product analytics, and how they integrate to support scale across large customer portfolios</li><li>Highly analytical and data driven, using customer insights, usage data, and performance metrics to continuously optimize customer experiences and improve results</li><li>Effective collaborator and influencer, able to partner closely with regional Customer Success teams, Product, Enablement, Analytics, Technology, and Sales to drive alignment and consistent execution</li><li>Deep understanding of the end-to-end customer lifecycle and underlying business objectives, ensuring digital CS efforts support retention, renewal readiness, and long term growth</li><li>Motivated by impact and energized by building scalable solutions that help customers realize value from Mastercard&rsquo;s products and services</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

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