digital marketing account manager

EMRG

About us: emrgonline.comEMRG is an award-winning Digital Marketing Agency based in Los Angeles. With a team of experienced professionals for each service line, we offer a wide range of digital marketing solutions that are customized to meet the unique needs of each client. We are renowned for our outstanding customer service and ability to deliver exceptional results. As a leading agency in the industry, we have established ourselves as a reliable partner for businesses looking to grow and expand their online presence.As our company continues to grow, we are also committed to expanding our philanthropic goals and supporting children in need worldwide.Job Summary:We need an experienced Account Manager with a general understanding of digital marketing and a passion for perfect execution. The ideal candidate is trustworthy, confident, and diligent, and loves working with people. This is a relationship-building position, and extensive training will be provided.As an Account Manager, your tasks will include, but not be limited to:Communicating with clients via email, video call, and phoneHaving in-person meetings with clients in the LA area (reliable transportation required)Onboarding new accounts as efficiently as possibleCoordinating with our team to ensure tasks are completed in a timely mannerHandling client issues professionallyCommunicating with our accounting department to ensure all work is billedOrganizing tasks and notes using our various softwareMonitoring worker's time to ensure all time is entered and trackedAssisting the production team at on-site filmingsKeeping an eye out for opportunities to grow client accountsFiling reports as requiredHandling special projects and new opportunities as they ariseNice to have:Customer service experience, so you can handle any client issues with easeExperience with various digital marketing services, to better understand our clients' needs and speak their languageExperience using task-management tools such as Trello, Monday, Asana, or ActiveCollab, to keep yourself and our team organized and on trackJoin our dynamic team and become part of our close-knit family, where mutual success is the top priority. We are seeking a committed individual who is looking for long-term job security and ample opportunities for growth within our thriving company. You will have the chance to work remotely while also meeting clients in-person and collaborating with our talented team. Don't miss out on this exciting chance to be part of a fast-paced and rewarding work environment. Send us your cover letter, resume, and three professional references today!Pay: $75,000.00 - $80,000.00 per yearExperience:<ul><li>Account management: 1 year (Required)</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90025

Account Manager

TJ Digital

Job Overview We're hiring Account Managers to help us scale a fast-growing digital marketing agency. This role is for a digital marketing generalist who presents well on calls, has strong judgment, and can run client campaigns using our SOP-driven, AI-assisted delivery system.We strongly prefer candidates with 5+ years of experience as a client-facing Account Manager / Client Success Manager at a digital marketing agency (or similar). You should be confident leading calls, asking smart questions about a client's business, and discussing strategy.THE KIND OF PERSON WHO THRIVES HEREYou'll do well in this role if you're someone who is:<ul><li>Confident in communication (especially on video calls)</li><li>Confident leading client calls (discovery, check-ins, and strategy conversations)</li><li>Impeccable in English (written and spoken)</li><li>Coach-able and open-minded (we have a specific way of doing things)</li><li>Decisive and accountable (you make calls, own mistakes fast, and keep momentum)</li><li>A fast learner who likes variety (you want to grow and take on more responsibility over time)</li><li>Highly organized (you naturally turn messy work into clear next steps)</li><li>Quality-minded (you can tell when something is &quot;client-ready&quot; vs. &quot;needs work&quot;)</li></ul>AI / LLM PROFICIENCY (NON-NEGOTIABLE)This is a hard requirement. Our delivery system relies heavily on AI, so Account Managers must be highly proficient with large language models.You should:<ul><li>Use AI daily as part of your work (not &quot;occasionally&quot;)</li><li>Be confident writing prompts, iterating quickly, and getting reliable outputs</li><li>Understand how to QA AI-generated work for accuracy, tone, and business relevance</li><li>Stay current on new AI tools and workflows on your own</li><li>Genuinely value prompting and AI workflow design as a real professional skill</li></ul>E-COMMERCE AND SHOPIFY EXPERIENCE (NON-NEGOTIABLE)We work with e-commerce clients, and you need to be comfortable in that world. This doesn't mean you need to be a developer, but you do need to know your way around Shopify and understand how e-commerce brands think about marketing.You should:<ul><li>Have hands-on experience doing marketing or account management for e-commerce brands</li><li>Know how to find what you're looking for in Shopify (products, pages, collections, analytics, apps, theme editor)</li><li>Understand how e-commerce businesses measure performance (conversion rate, AOV, ROAS, traffic by channel)</li><li>Be able to have a credible strategic conversation with an e-commerce client about their goals</li></ul>You may also work with WordPress sites and other platforms, but Shopify familiarity is a baseline requirement for this role.WHAT YOU NEED EXPERIENCE WITH (NON-NEGOTIABLES)You don't need to be a veteran marketer, but you do need the fundamentals:<ul><li>Some experience in digital marketing (agency, in-house, or freelance/contractor work) and an interest in learning more</li><li>Comfort with basic SEO concepts and how websites drive leads</li><li>Ability to log into WordPress and make updates (pages, menus, basic formatting, plugins as needed)</li><li>Working knowledge of Shopify at the account manager level (navigation, content management, basic analytics)</li><li>Strong judgment about what matters for a business (prioritization, messaging, offers, conversion basics)</li></ul>EXPERIENCE WE STRONGLY PREFER (NICE-TO-HAVES)<ul><li>5+ years as an Account Manager / Client Success Manager at a digital marketing agency</li><li>Agency experience or experience managing your own clients as a contractor/freelancer</li><li>Familiarity with e-commerce brands (DTC, retail, consumer goods) and their marketing priorities</li><li>Familiarity with service businesses (home services, healthcare, trades, education, etc.)</li><li>Comfort coordinating across specialists (design, web dev, technical SEO)</li><li>Experience managing projects, timelines, and deliverables</li></ul>WHAT THE JOB ACTUALLY IS (DAY TO DAY)Account Managers here run the campaign. You are the owner of outcomes and execution.You will:<ul><li>Lead client calls and guide strategy conversations (ask great questions and translate goals into priorities)</li><li>Own the day-to-day progress of client accounts (priorities, timelines, deliverables)</li><li>Translate strategy into weekly action and keep things moving</li><li>Use our SOPs + AI tools to produce and QA deliverables (you don't need to be a writer)</li><li>Delegate SOP-defined production work to contractors</li><li>Coordinate with specialists when design/technical work is needed</li><li>Communicate clearly, internally and sometimes directly with clients</li></ul>WHY YOU'LL LIKE WORKING HEREFrontier work: We're one of the few SEO agencies truly leaning into GEO / AI optimization and building modern systems around it.Direct mentorship: TJ (founder) will personally work with you one-on-one for support, coaching, and skill development.Fast growth = real opportunity: We're growing quickly, and there's genuine room to level up, take ownership, and grow into leadership.Team-first culture: We take care of our people. Your development and growth won't be an afterthought, it's part of the plan.OUR STANDARDS (WHAT &quot;GOOD&quot; LOOKS LIKE)A great Account Manager here:<ul><li>Hits deadlines without reminders</li><li>Keeps clients happy and confident</li><li>Delegates clearly and catches issues before they become problems</li><li>Maintains high quality without needing constant oversight</li><li>Operates with urgency, but doesn't create chaos</li></ul>90-DAY RAMP-UP (PROBATION PERIOD)We have a 90-day ramp-up period for all new hires. This gives you time to learn our SOPs and systems, and gives us time to ensure the role is a great long-term fit. During this period, you'll receive training, support, and clear expectations, with regular check-ins to help you succeed.HOW TO APPLYSend your resume to TJ@TJRobertson.com.Candidates who include a short video introduction will be prioritized. Use a free tool like Loom to introduce yourself and walk through your relevant experience. It doesn't need to be long or polished, we just want to get a sense of who you are before we get on a call.Job Type: Full-timePay: $55,000.00 - $70,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Remote

Account Manager (Digital Marketing Agency)

ArabyBrand

<div>If you are detail-oriented and have strong communication, analytical and planning skills, this is the perfect job for you!
We are looking for a Key Account Manager.
The Big Picture:
Araby Brand, a dynamic digital marketing agency in the MENA region, specializes in performance marketing tailored to each client's unique needs.
Our goal is to become a leading agency in the EMEA region, while ensuring that we remain an exceptional place to work.
About The Role:
As a Key Account Manager, you will oversee a portfolio of key clients, nurture existing relationships, and spearhead new business initiatives.
This role provides a dynamic and fast-paced environment ideal for those passionate about digital marketing and eager to innovate and drive results.
Key Responsibilities Include:<ul><li>serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.</li><li>Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.</li><li>Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.</li><li>Proactively and professionally handle client concerns and inquiries in a timely manner.</li><li>Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.</li><li>Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.</li><li>Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.</li></ul>
Ensure timely resolution of critical issues to facilitate effective escalation management.<ul><li>Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed</li><li>Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign</li></ul>
&bull; Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal &bull; Provide input on new processes and workflows as needed<ul><li>Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight. 
</li></ul> 
 
Requirements<ul><li> 
A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.</li><li>At least 2 years of proven experience in Account Management within the digital marketing industry.</li><li>Deep understanding of online marketing tools, trends, and social media platforms.</li><li>Excellent communication and problem-solving skills with close attention to detail.</li><li>Fluent in both spoken and written English as well as Arabic.</li><li>Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.</li><li>Ability to customize solutions according to the client's specific needs and goals.</li><li>Ability to handle multiple tasks at once and manage various projects without making mistakes.</li><li>Strong negotiation capabilities complemented by analytical abilities that can lead to successful results.</li></ul> 
Benefits 
Why Join Araby Brand?<ul><li>
Exciting bonus opportunities and incentives!</li><li>
Comprehensive health and life insurance coverage.</li><li>
Growth Opportunities: Be part of a team that values personal and professional development, with continuous learning and career advancement opportunities.</li><li>
Innovative Environment: Work in a dynamic, agile setting where creativity and innovation are encouraged.</li><li>
Impactful Work: Play a crucial role in driving the growth and success of our clients' businesses.</li><li>
Collaborative Culture: Join a passionate team dedicated to excellence and teamwork.</li><li>
Flexible Work Arrangements: Enjoy flexible working options, including remote work, to support a healthy work-life balance.</li></ul></div>

Key Account Manager

EMPEROR

<div>Digital Marketing Manager
About Us
Emperor is a leading, full‑service communications agency with nearly 30 years of independent heritage. While widely recognised for our reporting expertise, over half of our London work now spans brand, employee engagement, campaigns, digital, and moving‑image content. Our clients are predominantly B2B, ranging from FTSE 100 companies to regional professional‑services firms.
As an employee‑owned business, our people have a genuine voice in how we operate. We champion hybrid working, flexible hours, and a culture built on trust, fairness, and a healthy work&ndash;life balance.
The Role
Key Responsibilities<ul><li>
Client relationship management Build and deepen relationships with a portfolio of digital clients, acting as their primary point of contact.</li><li>
Digital account ownership Lead full‑service digital accounts, including social media, website activity, content delivery, and campaign optimisation.</li><li>
Strategic guidance Provide best‑practice recommendations, insights, and proactive solutions that support client goals and elevate digital performance.</li><li>
Project oversight Ensure all digital projects are up to date and delivered to a high standard.</li><li>
Commercial growth Identify opportunities to expand services, maximise revenue, and support Account Directors in developing strategic client plans.</li><li>
Client retention Build long‑term partnerships that drive satisfaction, loyalty, and advocacy.</li></ul>
About You
You bring experience managing digital‑marketing client relationships with a proactive, solution‑focused mindset. You&rsquo;re organised, technically confident, and able to stay calm under pressure while ensuring seamless.
Your strengths include:<ul><li>
Strong communication and relationship‑building skills</li><li>
Understanding and experience of growth and performance marketing</li><li>
Ability to manage multiple digital accounts simultaneously</li><li>
A commercial mindset with an eye for growth opportunities</li><li>
Confidence advising clients on digital best practice</li><li>
A collaborative approach that supports wider account teams</li></ul>
If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.</div>

Digital Marketing Manager

Contour Software

<div>About Contour 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
The Role:
The Account Manager&rsquo;s role is to create and grow the relationship with their client accounts specifically focusing on the day-to-day management of those clients marketing campaigns and website optimization. Critical to the position is maintaining a high level of client communication &amp; customer service. The Account Manager is the facilitator of clear and accurate communication to other departments on behalf of their clients. They are the client&rsquo;s advocate and liaison ensuring high levels of client satisfaction and results. Long-term client satisfaction and retention is the ultimate goal.</div><div>
Job Responsibilities:</div><div><ul><li>
Conduct program kick off call including gathering clients marking goals, priorities &amp; unique selling features.</li></ul></div><div><ul><li>
Responsible for developing client marketing strategy</li></ul></div><div><ul><li>
Managing &amp; providing program solutions to achieve clients digital marketing goals and maximize their online visibility</li></ul></div><div><ul><li>
Regularly scheduled client check-in, delivery of marketing tactics &amp; review calls</li></ul></div><div><ul><li>
Address &amp; ensure client concern resolution of issues in a timely manner, with follow-up when appropriate</li></ul></div><div><ul><li>
Retain accounts through development of strong relationships &amp; overall satisfaction</li></ul></div><div><ul><li>
Ensure clients are proficient in services by identifying needs, providing training and consultative services</li></ul></div><div><ul><li>
Collaborate with the account team in the preparation and delivery of client reviews and provide recommendations that contribute to the growth of the marketing campaigns in addition to providing updates on new products and services that will benefit the client</li></ul></div><div><ul><li>
Responsible for the timely completion of all client requests, marketing tactics &amp; projects</li></ul></div><div><ul><li>
Responsible for providing the highest possible level of customer service</li></ul></div></div><div><div> 
Qualifications:</div><div><ul><li> 
Bachelor&rsquo;s Degree in Marketing, Communications, or Business from an accredited college or equivalent experience</li></ul></div><div><ul><li>
3-5+ year experience managing direct clients accounts</li></ul></div><div><ul><li>
Strong knowledge of Digital Marketing with strong Internet research skills</li></ul></div><div><ul><li>
Analytical and reporting skills</li></ul></div><div><ul><li>
Excellent customer relationship skills with the ability to grow and retain strategic accounts</li></ul></div><div><ul><li>
Strong creative, strategic, and analytical problem-solving skills</li></ul></div><div><ul><li>
Ability to quickly familiarize brand goals, integrate style into design and deliver projects on time</li></ul></div><div><ul><li>
Outstanding verbal / written communication and presentation skills</li></ul></div><div><ul><li>
Works well in a team environment and is a self-starter</li></ul></div><div> 
Pluses:</div><div><ul><li> 
Experience using Salesforce (or similar CRM software)</li></ul></div><div><ul><li>
Hospitality Industry Knowledge</li></ul></div><div><ul><li>
SEO Knowledge</li></ul></div><div><ul><li>
Experience working in marketing or advertising agency setting</li></ul></div><div> 
Work Shift:</div></div><div><div><ul><li>
6:00 AM to 3:00 PM Pakistan Time</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul> 
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. 
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Yaz marketing

Company Description YAZ Media is a strategic digital media agency trusted by some of the world&rsquo;s biggest brands and leading government entities. We operate through four powerhouse departments&mdash;Marketing, Production, Technology, and PR delivering end-to-end digital capabilities at global standards. We craft corporate communications, social-first content, commercial production, and digital experiences that people actually engage with, creating meaningful connections between brands and audiences. With over 10 years of experience, we have partnered with 200+ businesses, including SMEs, Fortune 500 companies, and high-level government entities across the Middle East and beyond. Our aim is simple: to be the region&rsquo;s most reliable digital and social agency, known for innovative, strategic, and truly impactful work.Role OverviewThe Senior Account Executive works closely alongside the Senior Account Manager to ensure smooth day-to-day management of client accounts. This is a hands-on, execution-focused role: you will coordinate deliverables across internal teams, manage timelines and follow-ups, prepare client-facing materials, and serve as a reliable point of contact for client communications. While the Senior Account Manager leads on strategy and account ownership, the Senior Account Executive ensures everything runs on time, on brief, and on budgetKey Responsibilities Day-to-Day Client Coordination<ul><li>Act as the daily point of contact for assigned client accounts, handling routine communications, requests, and follow-ups on behalf of the Senior Account Manager.</li><li>Attend client meetings, document meeting minutes and action items, and ensure all follow-ups are tracked and completed on time.</li><li>Relay client feedback to internal teams clearly and promptly, ensuring alignment between client expectations and deliverables.</li><li>Escalate issues, risks, or scope changes to the Senior Account Manager proactively and with proposed solutions.</li></ul>Internal Coordination &amp; Project Follow-Through<ul><li>Coordinate with Creative, Studio, PR, and Technology teams to ensure deliverables are produced on schedule and to brief.</li><li>Track project timelines, task assignments, and deadlines in ClickUp, keeping all project boards up to date.</li><li>Prepare and organize internal kick-off documents, creative briefs, and task breakdowns for new projects or campaigns.</li><li>Follow up with internal teams on pending tasks and flag any delays or bottlenecks to the Senior Account Manager.</li></ul>Client-Facing Materials &amp; Reporting<ul><li>Prepare presentations, proposals, and pitch decks to support the Senior Account Manager in client meetings and business reviews.</li><li>Compile and format monthly and quarterly performance reports, pulling data from relevant platforms and organizing insights for client review.</li><li>Maintain organized client files, including briefs, brand guidelines, and approval records.</li></ul>Quality Assurance &amp; Deliverable Review<ul><li>Review all client-facing deliverables (social media content, designs, copy, reports) before they are sent to the Senior Account Manager for final approval.</li><li>Ensure all outputs adhere to client brand guidelines, agreed-upon strategy, and YAZ Media quality standards.</li><li>Maintain a deliverable tracker to ensure nothing falls through the cracks across multiple accounts.</li></ul>Administrative &amp; Operational Support<ul><li>Manage client meeting schedules, agendas, and logistics for the Senior Account Manager.</li><li>Support onboarding</li></ul>Must-Have<ul><li>1&ndash;3 years of experience in account coordination, account executive, or client services role within a digital marketing, media, or advertising agency.</li></ul>Nice-to-Have<ul><li>Previous experience working with government or semi-government clients in the UAE.</li></ul>Skills &amp; Strengths<ul><li>Exceptional Communication: Fluent in English (Arabic is a significant advantage).</li><li>Organizational Mastery: Highly disciplined with time management and task prioritization.</li><li>Solution-Oriented: A proactive problem-solver who brings solutions, not just issues, to the table.</li><li>Commercial Acumen: Comfortable discussing budgets, timelines, and resource requirements.</li><li>Relationship Builder: Naturally empathetic and skilled at navigating diverse personalities.</li><li>Familiarity with tender/RFQ processes for Dubai government entities.</li><li>Experience in the UAE media and marketing landscape.</li><li>Working knowledge of analytics and reporting tools (Google Analytics, Meta Business Suite, etc.).</li><li>Experience supporting proposal writing and pitch preparation.</li><li>Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.</li><li>Strong organizational and follow-through skills with the ability to manage multiple accounts and deadlines simultaneously.</li><li>Excellent written and verbal communication skills in English, and Arabic fluency is a strong advantage.</li><li>Hands-on experience with project management tools (preferably ClickUp)</li><li>Solid understanding of digital marketing services including social media, content production, and PR.</li><li>High attention to detail, especially in reviewing client-facing deliverables and documentation.</li></ul>What we offer at YAZ<ul><li>Amazing work culture of inclusivity and diversity.</li><li>Opportunity to work with top-tier clients and government entities.</li><li>Fair compensation based on experience level.</li><li>Collaborative and creative work environment.</li><li>Career growth and professional development opportunities.</li></ul>How to ApplyPlease send your resume, portfolio links, and work samples showcasing why you're a perfect fit for this role. Apply now at hr@yazmedia.com and Abdelrahman.g@yazmedia.com or through LinkedIn directlyhttps://forms.clickup.com/9002222662/f/8c96126-122578/D2J8VPY20PI28L8M34?Position=SeniorAccountsExecutive&amp;Job%20Location=UAEPay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Senior Account Executive

Viden Marketing

QUESTIONS TO ASK YOURSELFAre you humble, driven, and sharp? Do you bring strong work ethics and accountability to everything you do? Are you excited about joining a dynamic agency with unlimited potential for growth? Do you want to work for an employer who invests in your personal and professional development, with significant financial rewards for delivering outstanding business results?If this sounds like you, then we should chat.RESPONSIBILITIESThe Digital Account Manager serves as the primary point of contact for assigned clients and is responsible for helping them achieve meaningful business results through smart marketing strategies, strong communication, and exceptional account leadership. This role is about ownership, leadership, and problem-solving, not simply managing projects or relaying information between teams.The Digital Account Manager works closely with strategists, designers, developers, content creators, and clients to ensure marketing initiatives remain aligned with business objectives and growth goals. Success in this role requires curiosity, critical thinking, strong communication skills, and the ability to build trust while helping clients navigate marketing decisions.The ideal candidate understands how digital marketing, websites, content, paid search, SEO, and customer experience work together to support business growth and can confidently guide client conversations around those topics.KEY AREAS OF ACCOUNTABILITYGuide Marketing Strategy<ul><li>Help clients prioritize marketing initiatives that align with their business goals and available resources.</li><li>Provide strategic recommendations across website optimization, SEO, content marketing, email marketing, branding, social media, and lead generation initiatives.</li><li>Identify opportunities to improve marketing effectiveness, customer experience, and business growth.</li><li>Serve as a trusted advisor who helps clients make informed marketing decisions and understand where to focus their efforts.</li></ul>Build Trusted Client Relationships<ul><li>Serve as the primary point of contact for assigned clients.</li><li>Lead regular client meetings focused on performance, priorities, opportunities, and next steps.</li><li>Build long-term relationships through responsiveness, accountability, and proactive communication.</li><li>Translate marketing concepts and performance data into clear, actionable business insights.</li><li>Manage expectations while helping clients navigate changing business priorities and marketing challenges.</li></ul>Drive Internal Alignment<ul><li>Clearly communicate client goals, priorities, feedback, and expectations to internal teams.</li><li>Partner with strategists, designers, developers, designers, content creators, and social media teams to ensure work aligns with client objectives.</li><li>Help establish priorities and keep projects moving forward across multiple service lines.</li><li>Coordinate timelines, deliverables, and communication to ensure a seamless client experience.</li><li>Advocate for the client while balancing agency resources and priorities.</li></ul>Measure Results<ul><li>Monitor key performance indicators and marketing outcomes across client engagements.</li><li>Help clients understand what is working, what needs improvement, and where opportunities exist.</li><li>Use data, insights, and business context to guide recommendations and decision-making.</li><li>Look for ways to improve results, strengthen client relationships, and expand the agency&rsquo;s impact.</li><li>Support long-term client retention and account growth through proactive thinking and strategic leadership.</li></ul>Strengthen Agency Operations<ul><li>Contribute to improving internal processes, tools, documentation, and training to support team growth.</li><li>Help onboard new account team members as Viden continues to scale.</li><li>Model high standards for communication, responsiveness, professionalism, and execution.</li></ul>SKILLSClient Leadership &amp; Strategy Expertise<ul><li>Strong understanding of digital marketing, including SEO, paid search, content marketing, website strategy, email marketing, branding, and social media marketing.</li><li>Ability to connect marketing activities to broader business objectives and growth goals.</li><li>Experience presenting recommendations and performance insights to business owners and leadership teams.</li><li>Exceptional communication, organization, and relationship-building skills.</li><li>Comfortable managing multiple clients, priorities, and projects simultaneously.</li><li>Strong critical thinking and problem-solving abilities.</li><li>Experience working within a fast-paced agency environment preferred.</li></ul>Organization &amp; Communication<ul><li>Exceptional communication skills with the ability to explain creative decisions clearly.</li><li>Highly organized, able to manage multiple priorities and meet deadlines.</li><li>Thrives in a high-growth environment while adapting to evolving priorities.</li></ul>Analytical &amp; Performance Mindset<ul><li>Comfortable using performance data to guide strategy and client decisions.</li><li>Able to translate insights into actionable recommendations.</li><li>Strong judgment, problem-solving skills, and attention to detail.</li></ul>VIDEN CORE VALUESAt Viden, how we work is just as important as what we accomplish. Our Core Values define the behaviors, attitudes, and standards we expect from every team member, regardless of role or tenure. Success on our team requires not only the skills to perform the job, but also a commitment to consistently living these values in how you work, collaborate, and contribute to our culture.<ul><li>Crush The Day: You show up prepared, engaged, and ready to make a meaningful contribution each day. You bring energy, initiative, and a strong work ethic without needing to be pushed.</li><li>Be Gritty: You embrace challenges with courage, resourcefulness, and resilience. You adapt when circumstances change, persevere through obstacles, and remain committed to seeing things through to completion.</li><li>Own It: You take responsibility for your work, your commitments, and your results. You proactively solve problems and focus on solutions while leaving excuses behind.</li><li>Win Together: You build strong relationships, collaborate effectively, and support the success of your teammates. You prioritize what is best for the team and the company because we achieve more together than we do alone.</li></ul>QUALIFICATIONS &amp; BENEFITSWho Should Apply?<ul><li>Someone who is naturally curious and enjoys learning how marketing drives business results.</li><li>Someone who enjoys bringing clarity, organization, and momentum to complex situations.</li><li>Someone who enjoys leading clients, solving problems, and helping businesses grow.</li></ul>Who Should Not Apply?<ul><li>Someone who avoids difficult conversations, accountability, or ownership of outcomes.</li><li>Someone who waits for direction instead of taking ownership and making progress.</li><li>Someone who prefers working behind the scenes rather than building relationships with clients and teammates.</li></ul>Education &amp; Experience<ul><li>BA/BS in marketing, advertising, communications, business, or related field preferred.</li><li>3-5+ years of experience in account management, client services, and marketing strategy.</li></ul>Location Requirement<ul><li>Must be able to work full time in person at our Minneapolis-based office (near 494 and France Avenue).</li></ul>Benefits Awaiting You<ul><li>Competitive salary</li><li>Generous bonus program</li><li>Health insurance</li><li>Dental &amp; Vision insurance</li><li>Health Savings Account &amp; Flexible Savings Account Programs</li><li>401k with company contribution</li><li>Life insurance</li><li>Profit sharing program</li><li>Generous PTO plus paid company holidays</li><li>Summer Fridays (discretionary)</li><li>Adoption assistance program</li><li>Access to several voluntary programs (short-term and long-term disability insurance, critical illness and accident insurance)</li><li>Wellbeing resources covering emotional, physical, social, professional, and financial health</li><li>Discounts on gym memberships, travel, grocery delivery services, pet health insurance and more</li><li>Free covered parking</li><li>Company-sponsored events</li><li>Experience in a fast-paced, growth-oriented marketing agency</li></ul>COMPANY OVERVIEWViden is a marketing and media buying agency built on the belief that huge results come from small, focused teams. We&rsquo;re a highly experienced, intentionally lean team that helps clients acquire customers and drive revenue through smart, data-driven campaigns across TV, radio, digital, and social.Application Question(s):<ul><li>Are you able and willing to work full time in person at our Bloomington, MN office?</li></ul>Experience:<ul><li>Account Management: 3 years (Required)</li></ul>Work Location: In person

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