digital or it experience designer

Hilton

<div>Concierge Manager
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager

<div>Assistant Bar Manager
Assistant Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. 
What will I be doing? 
As Assistant Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Maintain an effective bar service with an emphasis on high quality, efficient service.</li><li>
Check that Guest service standards are set, implemented and monitored, and continuously evaluated</li><li>
Set-up of the outlet in accordance with the pre-determined standards of the operation</li><li>
Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly</li><li>
Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it</li><li>
Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied</li><li>
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards</li><li>
Evaluate the performance of the Team ensuring the highest standards of service are given at all times</li><li>
Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner</li><li>
Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar</li><li>
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures</li><li>
Adhere to the Company disciplinary policy when necessary</li><li>
Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence</li><li>
Complete all necessary administration in accordance with Company procedures relating to all staff members</li><li>
Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office</li><li>
Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques</li><li>
Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained</li><li>
Meet or exceed the monthly drink profit margin target</li></ul>
What are we looking for? 
Assistant Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Customer Service experience in supervisory or above capacity</li><li>
A warm personality, attentive and smartly presentable</li><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Committed to delivering high levels of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a range of different work situations</li><li>
A medium level of IT proficiency is required</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in similar role</li><li>
Passion for delivering exceptional levels of Guest service</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Bar Manager

<div>Assistant Security Manager
An Assistant Security Manager directs security personal and works with Department Heads to deliver a safe Guest and Member experience while ensuring compliance with local safety legislation and hotel emergency procedures. 
 
 
What will I be doing? 
As an Assistant Security Manager, you will be responsible for directing and coordinating the activities of security personnel, work with Department Heads to confirm all staff understands security procedures, and organising patrolling of the property to deliver a safe Guest and Member experience. An Assistant Security Manager will also be required to ensure that hotel is in compliance with all local safety regulations and is conversant with hotel emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maintain good communication and work relationships in all areas of the hotel</li>
<li>Liaise with government and law enforcement agencies as necessary</li>
<li>Coordinate additional personnel for Conference and Banqueting functions</li>
<li>Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms</li>
<li>Assist the hotel in complying with Local Fire Safety Legislation</li>
<li>Assist the hotel with Local Safety Legislation to ensure compliance of the security department</li>
<li>Knowledge of the codes of practice for P.A.C.E.</li>
<li>Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security</li>
<li>Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police</li>
<li>Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security</li>
<li>Prepare incident reports and ensure all allegations are properly followed up</li>
<li>Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities</li>
<li>Plan, deliver and facilitate regular staff awareness training</li>
<li>Be fully conversant of company terrorist procedures and convey to staff</li>
<li>Be fully conversant with hotel Fire and Emergency procedures</li>
<li>Responsible for management of key control within all departments</li></ul>
What are we looking for? 
An Assistant Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Organised and systematic approach to problem solving</li>
<li>Security industry experience in supervisory capacity</li>
<li>SIA trained and licensed</li>
<li>Ability to listen and respond to demanding guest needs</li>
<li>Good leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Committed to delivering high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Good grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in same or similar role</li>
<li>First Aid</li>
<li>Fire fighting qualification</li>
<li>IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Security Manager

<div>Bar Supervisor
A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. 
 
 
What will I be doing? 
As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maintain an effective bar service with an emphasis on high quality, efficient service</li>
<li>Check that Guest service standards are set, implemented and monitored, and continuously evaluated</li>
<li>Set-up of the outlet in accordance with the pre-determined standards of the operation</li>
<li>Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly</li>
<li>Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it</li>
<li>Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied</li>
<li>Ensure all Team Members are impeccably presented and adhere to the correct uniform standards</li>
<li>Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures</li>
<li>Complete all necessary administration in accordance with Company procedures relating to all staff members</li>
<li>Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques</li></ul>
What are we looking for? 
A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A warm personality, attentive and smartly presentable</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Committed to delivering high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Customer Service experience in a supervisory capacity</li>
<li>Passion for delivering exceptional levels of Guest service</li>
<li>A basic level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Bar Supervisor

<div>Assistant Executive Housekeeper
An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. 
 
 
What will I be doing? 
As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Assist with overseeing Housekeeping/Laundry operations</li>
<li>Operate within departmental budgets through effective stock and cost controls and well managed schedules</li>
<li>Support departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards</li>
<li>Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper</li>
<li>Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security</li>
<li>Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work</li>
<li>Ensure team members have an up-to-date knowledge of all room categories and amenities</li>
<li>Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li>
<li>Ensure staffing levels cover business demands</li>
<li>Ensure ongoing training to support the Executive Housekeeper</li>
<li>Ensure communication meetings are conducted</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Support managing, training and developing the team</li>
<li>Deputise in absence of the Executive Housekeeper</li>
<li>Provide excellent guest service</li>
<li>Assist other departments wherever necessary</li></ul>
What are we looking for? 
An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity</li>
<li>A high school certificate or equivalent</li>
<li>High level of commercial awareness and cost control capabilities</li>
<li>Proficiency, at a basic level, with computers and computer programs, including Microsoft Office</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Committed to delivering high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Knowledge of Workplace, Health, Safety and Hygiene is essential</li>
<li>Strong communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Familiar with Property Management Systems</li>
<li>Experience managing a department and Profit and Loss account</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Executive Housekeeper

<div>Demi Chef de Partie
A Demi Chef de Partie is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while assisting with food cost controls. 
 
 
What will I be doing? 
As a Demi Chef de Partie, you will be responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Demi Chef de Partie will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Prepare and present high quality dishes within company guidelines</li>
<li>Keep all working areas clean and tidy and ensure no cross contamination</li>
<li>Prepare all mis-en-place for all relevant menus</li>
<li>Assist in positive outcomes from guest queries in a timely and efficient manner</li>
<li>Ensure food stuffs are of a good quality and stored correctly</li>
<li>Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li>
<li>Report maintenance, hygiene and hazard issues</li>
<li>Comply with hotel security, fire regulations and all health and safety and food safety legislation</li>
<li>Awareness departmental targets and strive to achieve them as part of the team</li>
<li>Be environmentally aware</li></ul>
What are we looking for? 
A Demi Chef de Partie serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow::<ul>
<li>NVQ Level 2</li>
<li>Basic Food Hygiene Certificate</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work on own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>NVQ Level 3</li>
<li>Previous kitchen experience in similar role</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Demi Chef de Partie

<div>Carpenter
A Carpenter is responsible for maintaining the building and facilities to deliver an excellent Guest and Member experience while building required items and preparing preventative maintenance schedules. 
What will I be doing? 
As a Carpenter, you will be responsible for maintaining the building and facilities, build required items, and maintain carpentry tools to deliver an excellent Guest and Member experience. A Carpenter will also be required to prepare preventative maintenance schedules and perform inspections. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maintaining the building and facilities including doors, windows, furniture and other items</li>
<li>Complete the Guest room maintenance schedule on time</li>
<li>Build required items including specialty furniture</li>
<li>Operate and maintain carpentry tools and equipment</li>
<li>Assist with the delivery of other related services</li>
<li>Keep a daily log of tasks</li>
<li>Prepare a preventative maintenance schedule</li>
<li>Take measurements, install fixtures, and make necessary adjustments</li>
<li>Ensure quality inspections are carried out in line with company standards</li>
<li>Ensure good relationships are built with internal and external customers</li>
<li>Perform special projects and other responsibilities as assigned</li>
<li>Follow all Health and Safety rules within the Department and the hotel</li></ul>
What are we looking for? 
A Carpenter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Knowledge of carpentry and building maintenance</li>
<li>A trade qualification (proof of qualification may be required) as a Carpenter</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work independently or without close supervision and within established timeframes</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Carpenter

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