digital product specialist

Hiqain

Company Name: HiQainLocation: Gulistan-e-Jauhar Block 4, KarachiJob Type: Full-Time | OnsiteShift: Night Shift<ul><li>8:00 PM &ndash; 5:00 AM</li><li>9:00 PM &ndash; 6:00 AM</li></ul>We are looking for an experienced Digital Product Marketplace Specialist who knows how to create, optimize, and scale digital product sales across multiple platforms. If you&rsquo;ve successfully sold digital products and understand how to drive traffic, conversions, and revenue &mdash; this role is for you.Platforms You Must Have Experience With:<ul><li>Etsy</li><li>Envato (including ThemeForest &amp; CodeCanyon)</li><li>Gumroad</li><li>Payhip</li><li>Creative Market</li><li>AppSumo</li></ul>Key Responsibilities:<ul><li>Create and manage digital product listings (designs, templates, scripts, software, plugins, tools, etc.)</li><li>Optimize listings for SEO, keywords, and conversions</li><li>Conduct market and competitor research to identify trending products</li><li>Improve product visuals, descriptions, and pricing strategy</li><li>Manage promotions, discounts, and product launch campaigns</li><li>Handle product uploads, updates, and performance tracking</li><li>Scale revenue through organic and platform-driven traffic</li></ul>Requirements:<ul><li>Proven experience selling digital products on multiple marketplaces</li><li>Strong understanding of marketplace algorithms (e.g., Etsy SEO, Envato ranking)</li><li>Experience with product research and keyword tools</li><li>Ability to analyze data and improve conversion rates</li><li>Knowledge of design, development, or digital assets industry is a plus</li><li>Portfolio or proof of successful stores/products is required</li></ul>Bonus Skills (Preferred):<ul><li>Experience launching products on AppSumo deals</li><li>Basic design skills (Photoshop, Canva, Figma)</li><li>Understanding of funnels, email marketing, and upsells</li><li>Experience with automation tools</li></ul>Compensation:<ul><li>Market competitive salary</li><li>Health coverage</li></ul>How to Apply:Please include:<ul><li>Links to stores/products you&rsquo;ve worked on</li><li>Platforms where you&rsquo;ve achieved the most success</li><li>Monthly revenue or measurable results (if possible)</li><li>Your strategy to grow a new digital product from scratch</li></ul>Job Type: Full-timeWork Location: In person

Digital Product Marketplace Specialist (Etsy, Envato, Gumroad & More)

Crisis24

About Crisis24
 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
 More information is available at www.crisis24.garda.com
 
Who We Are Looking For
 
We’re looking for a Digital Adoption Specialist to design intuitive, in-product experiences that help customers learn, navigate, and get the most value from our SaaS platform. Using our Digital Adoption Platform (DAP), you’ll create guidance, walkthroughs, tooltips, and contextual learning moments that accelerate onboarding, increase product adoption, and reduce friction for users.
 This is a hands-on, high-impact role where you’ll transform complex workflows into clear, scalable in-app experiences. Your work will directly support customer success, retention, and engagement—ultimately shaping how users interact with and understand our platform.
 
We’re seeking someone local to the Annapolis, MD area who loves solving usability challenges, collaborating across teams, and building experiences that help customers gain confidence and momentum inside the product.
 
What You Will Work on
 
<ul>
<li>Design and manage DAP content including in-app walkthroughs, tooltips, guidance layers, checklists, and contextual learning experiences.</li>
<li>Collaborate with product, UX, customer success, and support to identify user friction points and turn insights into effective in-product solutions.</li>
<li>Support key user journeys by using analytics and behavior data to refine digital adoption flows and increase feature engagement.</li>
<li>Develop self-service, in-product learning experiences that reduce support volume and help customers solve problems independently.</li>
<li>Prototype and pitch new digital adoption concepts that streamline onboarding and improve overall product understanding.</li>
<li>Maintain consistency in voice, tone, and messaging across all in-app content.</li>
</ul>
What You'll Bring
 
<ul>
<li>3+ years of experience in digital adoption, instructional design, product enablement, SaaS onboarding, product marketing, or related roles.</li>
<li>Hands-on experience with Digital Adoption Platforms (DAPs) and creating in-app experiences.</li>
<li>Ability to transform complex workflows into clear, intuitive user guidance.</li>
<li>Strong collaboration skills and a user-first mindset.</li>
<li>Curiosity, creativity, and a passion for crafting scalable, in-product learning solutions.</li>
<li>Grammar-loving word nerd with outstanding written communication skills, who will follow our style guide without exception.</li>
<li>Bonus: Experience with SaaS products in risk intelligence, business continuity, disaster recovery, or incident management.</li>
</ul>
The expected salary for this role is in the range of $70,000–$80,000 USD, commensurate with experience.
 
Information Security
 
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
 
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Digital Adoption Specialist

Elyon International

<div>The company is seeking a highly skilled and detail-oriented Digital Shelf and &amp; Marketing Operations Specialist for a 6-9 month contract position to support the expansion of our US Authorized Internet Dealer program. This position will be based in Murrysville, PA, and requires in-office presence for three days a week. The ideal candidate will have a strong background in managing the digital shelf for third party ecommerce partners, including content syndication, marketing operations, digital workflows and compliance, and product information management, coupled with strong project management skills. The role will focus on all activities tied to digital enablement and content support for S&amp;RCs Authorized Internet Dealers in the US and will include helping to drive the integration of digital shelf / content syndication platforms into the martech stack. This role will also support product information and content harmonization across systems including, but not limited to product spec, features and benefits, claims, pricing, and marketing materials. You will team up with various stakeholders to create and manage processes that will create value for our customers and will be ultimately underpinned by improving the digital enablers needed for program scale. You will collaborate across the North America Marketing team, Sales Enablement, Global Digital and Performance Marketing, and the S&amp;RC Process and Systems Excellence Group. This is an exciting opportunity to contribute to a high-impact digital project for a global leader in healthcare technology.<div> 
Job Responsibilities 
<ul><li>Working with subject matter experts, Support evaluation and requirements gathering for existing Salsify data model; ensure alignment with business priorities and changes to business model.</li><li>Project management support for the integration of Salsify into our product library</li><li>Partner with key stakeholders to create a process and web experience to streamline online application for the US Authorized Internet Dealer Program; drive delivery of online application in partnership with North America Marketing</li><li>Update and maintain existing product information across multiple systems until full integration is in place</li><li>Collaborate with legal and regulatory team to ensure process and content compliance as needed</li></ul></div><div> 
Requirements 
<ul><li>Required Qualifications: Bachelor's/ Master's Degree in Marketing, Digital Marketing, Business Administration, E-Commerce Management or equivalent.</li><li>5-10 years experience in marketing operations, ecommerce, digital marketing or related field, preferably in the medical device industry.</li><li>High attention to detail with an ability to identify gaps and create the process, data and content management needed to deliver a robust, consistent and compliant experience that will drive value for our customers.</li><li>Experience managing legal and regulatory approvals in a digital context.</li><li>Familiarity with web operations, content management systems (CMS), or product experience systems, especially Salsify.</li><li>Excellent project management skills, with the ability to track progress, meet deadlines, and work collaboratively with multiple stakeholders.</li><li>Strong attention to detail, organizational skills, and the ability to handle multiple priorities in a fast-paced environment.</li><li>Ability to work independently while contributing effectively to a team.</li><li>Contract Duration: 6-9 months</li><li>Work Schedule: In-office 3 days per week in Murrysville, PA</li></ul></div><div> 
Preferred Skills 
<ul><li>Preferred Qualifications: Experience in the healthcare or medical device industries.</li><li>Familiarity with Salsify or other digital shelf platforms.</li><li>Knowledge of legal and regulatory requirements specific to digital content in healthcare.</li><li>Experience with Monday.com a plus.</li><li>Digital Marketing</li><li>E-Commerce Platform Management</li><li>Customer Experience Design</li><li>Feedback Management</li><li>Data Analysis &amp; Interpretation</li><li>Business Acumen</li><li>Process Optimization</li><li>Project Management</li><li>Regulatory Compliance</li><li>Market Research &amp; Analysis</li><li>Stakeholder Management</li><li>Digital Merchandising</li><li>Customer Relationship Management (CRM)</li></ul></div> 
Benefits: 
 
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance. 
ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Digital Shelf and & Marketing Operations Specialist-Hybrid

BlueWave Digital Solutions

Job Title : Digital Solutions SpecialistJob DescriptionBlueWave Digital Solutions is looking for a talented Digital Solutions Specialist to join our growing team in Jeddah. In this role, you will be responsible for delivering innovative digital solutions that help businesses improve efficiency, performance, and customer engagement.Responsibilities<ul><li>Develop and implement customized digital solutions for clients</li><li>Build and maintain web and cloud-based applications</li><li>Collaborate with designers, developers, and stakeholders</li><li>Analyze system performance and recommend improvements</li><li>Ensure security, scalability, and reliability of solutions</li><li>Provide technical support and client consultation</li><li>Manage multiple projects and meet deadlines</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>2+ years of experience in digital solutions or software development</li><li>Strong knowledge of web technologies and cloud platforms</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and within a team</li></ul>Preferred Qualifications<ul><li>Experience with UI/UX design</li><li>Knowledge of digital marketing tools</li><li>Familiarity with Agile/Scrum methodologies</li></ul>Benefits<ul><li>Competitive hourly rate ($145/hour)</li><li>Work on diverse, high-impact projects</li><li>Career growth opportunities in a fast-growing company</li></ul>Apply NowSubmit your resume or portfolio now.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼١٤٥٫٠٠&nbsp;لكل ساعةعدد الساعات المتوقع: 40 في الأسبوعموقع العمل: بشكل شخصي

Digital Solutions Specialist

Byline Bank

<div>About Byline Bank
Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender.
At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:<ul><li>
U.S. News &amp; World Report named Byline Bank as one of the Best Companies to Work for in the Midwest, Finance &amp; Overall in 2024-2025, 2025-2026.</li><li>
Chicago Sun Times Chicago&rsquo;s Best Workplaces 2024</li><li>
Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)</li><li>
Forbes America&rsquo;s Best Small Employers 2023</li></ul>
By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.<h2 class="jobSectionHeader"> 
Objective of Position:</h2><div></div><div> 
The Digital Product Lead is responsible for the end-to-end ownership product roadmap, product education and day-to-day administration of the bank&rsquo;s digital banking platforms, including the consumer and small business online and mobile banking platform and deposit account onboarding platform. This role works closely with our external vendors, core systems, operations, marketing, and internal Subject Matter Experts (SMEs) to prioritize investment and execute the digital platform product strategy.</div><div></div><div> 
This role serves as the primary product owner and decision authority for assigned digital platforms, with accountability for outcomes, regulatory readiness, and performance metrics.</div><div></div><h2 class="jobSectionHeader"> 
Duties and responsibilities:</h2><div></div><div><div> 
<ul><li>
Serve as the product subject matter expert for the digital banking platforms, including consumer &amp; business digital banking (Q2) and online deposit account opening (MANTL), and additional third-party extensions.</li><li>
Own and prioritize the product roadmap and backlog for digital banking platforms including manage the release calendar and change control, User Acceptance Testing (UAT), and go-live readiness.</li><li>
Product development and Customer Experience improvement:<ul><li>
Monitor partner technology roadmaps and industry trends to inform product strategy and proactively propose innovative solutions.</li><li>
Track and analyze digital performance metrics and champion continuous product and experience improvements.</li><li>
Understand user needs to identify problems and market opportunities; ideate solutions, develop prototypes, and validate assumptions.</li></ul></li><li>
Create documentation to support platform and products and partner with the Learning and Development team to educate the organization.</li><li>
Own administrative access governance (role design, quarterly recertifications, audit evidence) and service health dashboards (availability, latency, case Service Level Agreements); lead weekly operational reviews with vendors.</li><li>
Define, track, and communicate relevant Key Performance Indicators (KPIs) to measure product performance and contributions to business goals and strategy.</li><li>
Identify automation opportunities and partner with the Enterprise Applications, Analytics, and other stakeholders to integrate with internal reporting platforms.</li><li>
Support and/or lead the implementation of new features and integrations.</li><li>
Lead and participate in quality assurance and user acceptance testing.</li><li>
Serve as backup to Digital Product Specialists by tracking product and service issues, escalating as needed and driving issues through resolution.</li><li>
Partner cross-functionally to develop onboarding review processes and provide procedural oversight.</li><li>
Collaborate with internal stakeholders and vendors to develop and maintain product roadmaps, prioritize high‑impact work, and deliver platform optimizations.</li><li>
Identify opportunities for automation and partner with stakeholders to create synergies with internal reporting platforms.</li><li>
Develop go-to-market plans for enhancements and communicate product release notes to internal stakeholders.</li><li>
Explore new approaches, methodologies, and technologies in an ever evolving and changing industry.</li><li>
Coordinate and document business continuity and disaster recovery (BC/DR) testing with vendors (Q2/MANTL).</li><li>
All other duties as assigned.</li></ul></div></div><div>
Note: Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities</div><div>
to this job at any time.</div><div></div><h2 class="jobSectionHeader"> 
Qualifications:</h2><div> 
<ul><li>
Bachelor&rsquo;s Degree or equivalent related experience in banking operations, online/mobile banking administration or similar.</li><li>
5+ years of product management experience and/or digital banking functions in banking/financial services.</li><li>
Experience in managing seamless end-to-end, digital onboarding experiences and exposure to key elements of onboarding, such as Know Your Customer/ Know your Business (KYC/KYB), and Identity Verification (IDV).</li><li>
Prior experience with vendors (Q2, MANTL, FIS IBS, Plaid, Alloy) a plus.</li><li>
Strong analytical and strategic thinking skills with the ability to effectively communicate complex concepts.</li><li>
Data-driven approach to decision making with an analytical mindset. Experience in validating hypotheses, establishing guiding KPIs and Objective Key Results (OKRs), forecasting and monitoring product performance, and leveraging data for continuous improvement.</li><li>
Ability to collaborate with developers and data engineers to define the technology infrastructure and data architecture necessary to deliver a breakthrough client-centric experience.</li><li>
Strategic thinker with the ability to develop, communicate and implement plans that support the overall goals of the Bank.</li><li>
Be self-motivated with a strong attention to detail.</li><li>
Ability to identify, understand and define problems, evaluate alternatives, set priorities, and implement high quality solutions.</li><li>
Excellent verbal and written communication skills.</li></ul></div><div></div> 
Physical Demands/Work Environment: 
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.
At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.
Compensation &amp; Benefits: 
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
The salary range for this position is between $90,000 to $107,000.
In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.
Additional Information: 
 Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.
Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.
If applying within the US, this role is not eligible for visa sponsorship now or in the future.</div>

Digital Product Lead (Hybrid)

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
Digital Placemaking SpecialistAs a Digital Placemaking Specialist at JLL, you will design and translate the visitor experience of a large-scale urban park into coherent, compelling digital services. You will bridge storytelling, service design, and technology to ensure digital capabilities enhance accessibility, cultural sensitivity, revenue generation, and long-term societal value.
 Key ResponsibilitiesLead end-to-end digital experience and service design across the full visitor journey, including arrival, parking, wayfinding, engagement, retail, events, and cultural storytelling
 
Translate ethnographic research, user insights, and stakeholder inputs into scalable digital touchpoints and service concepts
 
Develop narrative-driven digital placemaking strategies that integrate storytelling, gamification, interactive media, augmented reality, and environmental education
 
Define digital use cases and service concepts that balance visitor experience, operational feasibility, and commercial opportunities
 
Collaborate with smart city, IT, OT, and delivery teams to ensure creative concepts are technically feasible and aligned with platform capabilities
 
Support the integration of digital placemaking concepts into broader smart park, smart city, and command-and-control environments
 
Produce high-quality visual artefacts including storyboards, service blueprints, journey maps, and wireframes to communicate design intent
 
Facilitate workshops and co-creation sessions with design authorities, technology partners, and delivery teams to align creative vision with technical and operational constraints
 
Ensure digital services enhance accessibility, inclusivity, and cultural sensitivity across diverse visitor groups
 
Support the definition of monetisation opportunities such as ticketing, parking, retail integration, events, and premium digital experiences
 
Contribute to internal coordination across disciplines including urban design, landscape architecture, technology, and operations
 
Provide design input into client presentations, reports, and concept materials
 
Your Skills and ExperienceMinimum 5–7 years of experience in digital placemaking, service design, experience design, or related roles across urban, cultural, or destination-based projects
 
Proven experience leading digital journey mapping and service design for public spaces, parks, or visitor-focused environments
 
Strong storytelling and narrative development skills with ability to translate cultural, environmental, and social themes into digital experiences
 
Demonstrable understanding of smart park and urban technologies including IoT sensors, digital signage, wayfinding systems, mobility platforms, ticketing and parking monetisation, super apps, and command-and-control environments
 
Experience working with interactive media, AR/immersive concepts, and gamification (conceptual design level)
 
Ability to translate creative intent into structured service models and technical requirements
 
Strong visual communication skills with experience producing storyboards, wireframes, service blueprints, and concept visuals
 
Excellent facilitation and stakeholder engagement skills, with experience running workshops and co-creation sessions
 
Strong written and verbal communication skills with ability to articulate design concepts clearly to both creative and technical audiences
 
Collaborative mindset with experience working across multidisciplinary teams
 
Academic QualificationsBachelor’s or Master’s degree in Design, Service Design, Urban Design, Architecture, Interaction Design, Digital Media, or a related discipline (or equivalent practical experience)
 
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Digital Placemaking Specialist

INTERNATIONAL SCHOOL OF LONDON

Role OverviewThe Digital Infrastructure Specialist ensures the reliability, security, and innovation of ISL Qatar&rsquo;s digital platforms, cloud infrastructure, and data integration systems. This role leverages automation and AI tools to streamline operations, enhance troubleshooting, and maintain comprehensive documentation, supporting the school&rsquo;s digital transformation.Required Qualification and Experience<ul><li>Bachelor's degree in Information Technology, Computer Science or related field</li></ul>Essential<ul><li>Excellent communication skills to support students, staff and parents in a multicultural environment.</li><li>Hands-on experience with cloud infrastructure (Azure Active Directory, Microsoft 365, or similar).</li><li>Device management expertise (Intune, Meraki, or other MDM platforms).</li><li>PowerShell Scripting ability.</li><li>Experience with API management, configuration, and troubleshooting.</li><li>Familiarity with Azure Data Factory or similar data integration tools.</li><li>Experience collaborating with contractors and managing outsourced IT services.</li><li>Strong troubleshooting skills and systematic problem-solving approach.</li><li>Ability to communicate technical concepts clearly to non-technical users.</li><li>Proven ability to implement and manage cyber security measures, including firewalls, encryption, and multi-factor authentication.</li><li>Experience monitoring, detecting, and responding to security incidents, with a strong understanding of data privacy and compliance standards.</li><li>Proven ability to create and maintain clear, comprehensive technical documentation.</li><li>(Preferred) Experience in the educational sector and understanding of school workflows.</li></ul>Technical Knowledge<ul><li>Microsoft Azure Active Directory (user management, group policies, conditional access).</li><li>Microsoft Intune (device configuration, compliance, app deployment).</li><li>Microsoft 365 (Teams, Exchange, SharePoint).</li><li>PowerShell scripting and automation.</li><li>API management platforms and RESTful API concepts.</li><li>Azure Data Factory (data pipelines, integration runtime, monitoring).</li><li>Educational technology platforms (ClassLink, iSAMS, or similar SSO/roster systems).</li><li>Multi-factor authentication (MFA) setup and troubleshooting.</li><li>Basic networking and WiFi connectivity.</li><li>Microsoft Graph API (for advanced automation).</li></ul>Key Responsibilities: User and Account Management<ul><li>Reset passwords and resolve login issues.</li><li>Create, configure, and remove user accounts for staff and students.</li><li>Manage bulk student account provisioning at the start of each academic year.</li><li>Set up and support multi-factor authentication (MFA).</li><li>Control system access based on user roles</li></ul>Device and Hardware Support<ul><li>Troubleshoot network, internet, and device connectivity issues.</li><li>Support and manage over 200 iPads, including inventory and assignment.</li><li>Configure devices, deploy apps, and enforce compliance policies.</li><li>Maintain staff laptops management and enrolment.</li><li>Support the students BYOD programme.</li><li>Oversee device replacement and recycling.</li><li>Managing purchasing and payment methods for platforms such as Apple VPP and Play Store</li></ul>Educational Software Systems<ul><li>Maintain ClassLink and ensure correct syncing of rosters.</li><li>Add, Manage and Remove SSO and Rostering of all applications used across the school</li><li>Troubleshoot access and integration issues with educational applications (e.g., Renaissance Learning, McGraw Hill, IXL, Kognity, MAP).</li><li>Manage annual updates and configuration changes for new school year data.</li><li>Set access permissions for different grade levels and subjects.</li></ul>Systems and Infrastructure<ul><li>Manage Azure Active Directory, Microsoft 365 (Teams, Outlook, file storage), and Intune, including troubleshooting, policy management and configuration.</li><li>Administer the ticketing system.</li><li>Oversee network connectivity and Wi-Fi access.</li><li>Troubleshoot cloud service access issues.</li></ul>API Management and Data Integration<ul><li>Configure, maintain, and monitor APIs connecting internal and external systems to ensure secure and reliable data exchange.</li><li>Manage API authentication, permissions, and documentation.</li><li>Oversee the integration and automation of data flows between platforms using Azure Data Factory and similar tools.</li><li>Troubleshoot and resolve issues related to API connectivity and data pipelines.</li><li>Collaborate with vendors, contractors, and internal teams to implement new integrations and maintain existing ones.</li></ul>Cyber Security<ul><li>Implementing and maintaining robust security measures (such as firewalls, encryption, and multi-factor authentication) to protect systems, networks, and data from cyber threats.</li><li>Monitoring for vulnerabilities and suspicious activity and responding promptly to security incidents.</li><li>Conducting regular risk assessments, security audits, and compliance checks.</li><li>Keeping up to date with the latest cyber threats and best practices and proactively recommending improvements.</li><li>Support the Innovation Coaches to educate staff and students on cyber security awareness and safe digital practices.</li><li>Ensuring all digital processes and third-party integrations comply with data protection and privacy regulations.</li></ul>Contractor Collaboration and Outsourcing<ul><li>Actively collaborate with external contractors and service providers.</li><li>Ensure all external parties are fully utilised and engaged in relevant projects.</li><li>Prioritise outsourcing and external expertise before allocating internal resources or time.</li><li>Coordinate and monitor contractor performance to ensure quality and timely delivery.</li></ul>Automation and Scripting<ul><li>Use PowerShell to automate repetitive tasks and bulk operations (e.g., account creation, password resets).</li><li>Automate device management and data workflows.</li><li>Maintain and update scripts as systems evolve.</li></ul>Projects and Planning<ul><li>Lead the annual rollover project: provisioning accounts, updating rosters, and preparing devices.</li><li>Plan and execute ClassLink and application integration updates.</li><li>Manage MFA implementation and respond to security incidents.</li></ul>Documentation<ul><li>Create and maintain comprehensive documentation for all processes, utilising AI-powered tools like Copilot to ensure clarity and accuracy.</li><li>Ensure documentation is clear, up-to-date, and accessible to relevant stakeholders.</li><li>Regularly review and update documentation to reflect changes in systems, workflows, and best practices.</li></ul>Troubleshooting and Problem Solving<ul><li>Resolve complex technical issues and system integration problems, leveraging AI tools such as Copilot to enhance efficiency.</li><li>Research and implement new educational technology solutions.</li><li>Handle escalated support tickets requiring deep technical expertise.</li></ul>Pay: QAR8,000.00 - QAR13,000.00 per hourExpected hours: 40.0 per weekWork Location: In person

Digital Infrastructure Specialist

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